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• OOW Session: Trends in Identity Management

  - by B Shashikumar

  In his Identity Management address today, Amit Jasuja - VP of Oracle Identity Management and Security Products, will discuss several key identity management trends and showcase how innovation is the key driver behind Oracle’s latest Identity Management 11gR2 release. This session will focus on how the latest 11gR2 release of Oracle Identity Management addresses emerging identity management requirements for mobile, social, and cloud computing. It also explores how existing Oracle Identity Management customers are simplifying implementations and reducing total cost of ownership. When: Monday, October 1, at 10:45 a.m., Where: Moscone West L3, room 3003, (session ID# CON9405) For a complete listing of all identity management sessions, hands-on labs, and more, check out the Focus on Identity Management now. 

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• Strategies to Defeat Memory Editors for Cheating - Desktop Games

  - by ashes999

  I'm assuming we're talking about desktop games -- something the player downloads and runs on their local computer. Many are the memory editors that allow you to detect and freeze values, like your player's health. How do you prevent cheating via memory-modifiation? What strategies are effective to combat this kind of cheating? For reference, I know that players can: - Search for something by value or range - Search for something that changed value - Set memory values - Freeze memory values I'm looking for some good ones. Two I use that are mediocre are: Displaying values as a percentage instead of the number (eg. 46/50 = 92% health) A low-level class that holds values in an array and moves them with each change. (For example, instead of an int, I have a class that's an array of ints, and whenever the value changes, I use a different, randomly-chosen array item to hold the value)

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• Difference in fans on Windows 7 and Ubuntu 12.04

  - by Timo

  I have bought a Hp Pavilion DV7 with Core i7 CPU and installed Ubuntu 12.04 on dual boot with Windows 7 alongside. Apart from the difference in battery life (although that's fixed with Jupiter), I have another problem with the fans. On Windows my fans work perfectly and the laptop is cool, but it seems to overheat in Ubuntu. It becomes quite hot and it looks like my fans are not working under Ubuntu. I think I'm having the same problem as How can I keep the cpu temp low?, but since I cannot comment because of the lack of reputation (?), I post the question as a new thread. I think the result of the overheating is that my keyboard doesn't seem to follow when I start typing a long text. It just freezes and types the last letter multiple times. For example: when I type the word freezes, it shows freeeee so the zes changed into eee...

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• I would like to know what kind of tools I should be looking for web development.

  - by user646636

  I would like to know what kind of tools I should be looking for web development. I have learned the basics of HTML/CSS/PHP/JS/phpmyadmin Now, I was looking to a write a website for purchasing and selling products for clients and sellers. I was wondering what other languages I would need to learn and also what kinda development tools I should use. Also, what would be the best type of language to write a website like this. I have heard that I should be using python for this type of web development. Do you guys have any suggestion as to what I should be looking at? And Also I would like to know if I should be setting up my own database or should I be using something like MySQL. I'm looking for languages that would have low maintenance cost in the long run. Thanks

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• Car Modelling for race game

  - by Mert Toka

  I am taking Computer Graphics course this semester and we have a video game competition. I am making racing game with simulated dynamics. Our professor told us that we don't have to do much of a modelling but since we haven't started the gaming part and since I have free time I want to model the car. My question is firstly which software do you recommend to design game components? I know Maya right now. Secondly, if I design the car or any other part, what should its polygon count in order to run game smoothly? I can design pretty much everything but I assume that it is hard to design low-poly models.

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• Which of the following relational database management systems would a company adopt (for migration), if any, MS Access, MS SQL Server or MySQL?

  - by Hassan Hagi

  Dear programmers, as part of my final year university project, I am conducting research into relational database management systems such as Microsoft Office Access 2007, Microsoft SQL Server 2008 and MySQL 5.1. The description does not need to be detailed however; I am trying to find empirical evidence and professional opinion/fact to determine which of the three databases are best suited for the required size of company (stated or unstated). OS: Microsoft windows (XP or newer) Please consider the following, but full details are not necessary: Memory management Migration Design constraints Integrity (data and others) Triggers User constraints Ease of use Performance Crash Recovery (not the operating system) Total Cost of Ownership (TCO) Also any info on Open source (to do with the three RDBMS) Thank you for your time and help. Hassan Hagi

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• The Arab HEUG is now a reality, and other random thoughts

  - by user9147039

  I just returned from Doha, Qatar where the first of its kind HEUG (Higher Education User Group) meeting for institutions in the Middle East and North Africa was held at Qatar University and jointly hosted by Damman University from Saudi Arabia. Over 80 delegates attended including representation from education institutions in Oman, Saudi Arabia, Lebanon, and Qatar. There are many other regional HEUG organizations in place (in Australia/New Zealand, APAC, EMEA, as well as smaller regional HEUG’s in the Netherlands, South Africa, and in regions of the US), but it was truly an accomplishment to see this Middle East/North Africa group organize and launch their chapter with a meeting of this quality. To be known as the Arab HEUG going forward, I am excited about the prospects for sharing between the institutions and for the growth of Oracle solutions in the region. In particular the hosts for the event (Qatar University) did a masterful job with logistics and organization, and the quality of the event was a testament to their capabilities. Among the more interesting and enlightening presentations I attended were one from Dammam University on the lessons learned from their implementation of Campus Solutions and transition off of Banner, as well as the use by Qatar University E-business Suite for grants management (both pre-and post-award). The most notable fact coming from this latter presentation was the fit (89%) of e-Business Suite Grants to the university’s requirements. In a few weeks time we will be convening the 5th meeting of the Oracle Education & Research Industry Strategy Council in Redwood Shores (5th since my advent into my current role). The main topics of discussion will be around our Higher Education Applications Strategy for the future (including cloud approaches to ERP (HCM, Finance, and Student Information Systems), how some cases studies on the benefits of leveraging delivered functionality and extensibility in the software (versus customization). On the second day of the event we will turn our attention to Oracle in Research and also budgeting and planning in higher education. Both of these sessions will include significant participation from council members in the form of panel discussions. Our EVP’s for Systems (John Fowler) and for Global Cloud Services and North America application sales (Joanne Olson) will join us for the discussion. I recently read a couple of articles that were surprising to me. The first was from Inside Higher Ed on October 15 entitled, “As colleges prepare for major software upgrades, Kuali tries to woo them from corporate vendors.” It continues to disappointment that after all this time we are still debating whether it is better to build enterprise software through open or community source initiatives when fully functional, flexible, supported, and widely adopted options exist in the marketplace. Over a decade or more ago when these solutions were relatively immature and there was a great deal of turnover in the market I could appreciate the initiatives like Kuali. But let’s not kid ourselves – the real objective of this movement is to counter a perceived predatory commercial software industry. Again, when commercial solutions are deployed as written without significant customization, and standard business processes are adopted, the cost of these solutions (relative to the value delivered) is quite low, and certain much lower than the massive investment (and risk) in in-house developers to support a bespoke community source system. In this era of cost pressures in education and the need to refocus resources on teaching, learning, and research, I believe it’s bordering on irresponsible to continue to pursue open-source ERP. Many of the adopter’s total costs are staggering and have little to show for their efforts and expended resources. The second article was recently in the Chronicle of Higher Education and was entitled “’Big Data’ Is Bunk, Obama Campaign’s Tech Guru Tells University Leaders.” This one was so outrageous I almost don’t want to legitimize it by referencing it here. In the article the writer relays statements made by Harper Reed, President Obama’s former CTO for his 2012 re-election campaign, that big data solutions in education have no relevance and are akin to snake oil. He goes on to state that while he’s a fan of data-driven decision making in education, most of the necessary analysis can be accomplished in Excel spreadsheets. Yeah… right. This is exactly what ails education (higher education in particular). Dozens of shadow and siloed systems running on spreadsheets with limited-to-no enterprise wide initiatives to harness the data-rich environment that is a higher ed institution and transform the data into useable information. I’ll grant Mr. Reed that “Big Data” is overused and hackneyed, but imperatives like improving student success in higher education are classic big data problems that data-mining and predictive analytics can address. Further, higher ed need to be producing a massive amount more data scientists and analysts than are currently in the pipeline, to further this discipline and application of these tools to many many other problems across multiple industries.

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• How to Achieve Real-Time Data Protection and Availabilty....For Real

  - by JoeMeeks

  There is a class of business and mission critical applications where downtime or data loss have substantial negative impact on revenue, customer service, reputation, cost, etc. Because the Oracle Database is used extensively to provide reliable performance and availability for this class of application, it also provides an integrated set of capabilities for real-time data protection and availability. Active Data Guard, depicted in the figure below, is the cornerstone for accomplishing these objectives because it provides the absolute best real-time data protection and availability for the Oracle Database. This is a bold statement, but it is supported by the facts. It isn’t so much that alternative solutions are bad, it’s just that their architectures prevent them from achieving the same levels of data protection, availability, simplicity, and asset utilization provided by Active Data Guard. Let’s explore further. Backups are the most popular method used to protect data and are an essential best practice for every database. Not surprisingly, Oracle Recovery Manager (RMAN) is one of the most commonly used features of the Oracle Database. But comparing Active Data Guard to backups is like comparing apples to motorcycles. Active Data Guard uses a hot (open read-only), synchronized copy of the production database to provide real-time data protection and HA. In contrast, a restore from backup takes time and often has many moving parts - people, processes, software and systems – that can create a level of uncertainty during an outage that critical applications can’t afford. This is why backups play a secondary role for your most critical databases by complementing real-time solutions that can provide both data protection and availability. Before Data Guard, enterprises used storage remote-mirroring for real-time data protection and availability. Remote-mirroring is a sophisticated storage technology promoted as a generic infrastructure solution that makes a simple promise – whatever is written to a primary volume will also be written to the mirrored volume at a remote site. Keeping this promise is also what causes data loss and downtime when the data written to primary volumes is corrupt – the same corruption is faithfully mirrored to the remote volume making both copies unusable. This happens because remote-mirroring is a generic process. It has no  intrinsic knowledge of Oracle data structures to enable advanced protection, nor can it perform independent Oracle validation BEFORE changes are applied to the remote copy. There is also nothing to prevent human error (e.g. a storage admin accidentally deleting critical files) from also impacting the remote mirrored copy. Remote-mirroring tricks users by creating a false impression that there are two separate copies of the Oracle Database. In truth; while remote-mirroring maintains two copies of the data on different volumes, both are part of a single closely coupled system. Not only will remote-mirroring propagate corruptions and administrative errors, but the changes applied to the mirrored volume are a result of the same Oracle code path that applied the change to the source volume. There is no isolation, either from a storage mirroring perspective or from an Oracle software perspective.  Bottom line, storage remote-mirroring lacks both the smarts and isolation level necessary to provide true data protection. Active Data Guard offers much more than storage remote-mirroring when your objective is protecting your enterprise from downtime and data loss. Like remote-mirroring, an Active Data Guard replica is an exact block for block copy of the primary. Unlike remote-mirroring, an Active Data Guard replica is NOT a tightly coupled copy of the source volumes - it is a completely independent Oracle Database. Active Data Guard’s inherent knowledge of Oracle data block and redo structures enables a separate Oracle Database using a different Oracle code path than the primary to use the full complement of Oracle data validation methods before changes are applied to the synchronized copy. These include: physical check sum, logical intra-block checking, lost write validation, and automatic block repair. The figure below illustrates the stark difference between the knowledge that remote-mirroring can discern from an Oracle data block and what Active Data Guard can discern. An Active Data Guard standby also provides a range of additional services enabled by the fact that it is a running Oracle Database - not just a mirrored copy of data files. An Active Data Guard standby database can be open read-only while it is synchronizing with the primary. This enables read-only workloads to be offloaded from the primary system and run on the active standby - boosting performance by utilizing all assets. An Active Data Guard standby can also be used to implement many types of system and database maintenance in rolling fashion. Maintenance and upgrades are first implemented on the standby while production runs unaffected at the primary. After the primary and standby are synchronized and all changes have been validated, the production workload is quickly switched to the standby. The only downtime is the time required for user connections to transfer from one system to the next. These capabilities further expand the expectations of availability offered by a data protection solution beyond what is possible to do using storage remote-mirroring. So don’t be fooled by appearances.  Storage remote-mirroring and Active Data Guard replication may look similar on the surface - but the devil is in the details. Only Active Data Guard has the smarts, the isolation, and the simplicity, to provide the best data protection and availability for the Oracle Database. Stay tuned for future blog posts that dive into the many differences between storage remote-mirroring and Active Data Guard along the dimensions of data protection, data availability, cost, asset utilization and return on investment. For additional information on Active Data Guard, see: Active Data Guard Technical White Paper Active Data Guard vs Storage Remote-Mirroring Active Data Guard Home Page on the Oracle Technology Network

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• The Calmest IT Guy in the World

  - by Markus Weber

  Unplanned outages and downtime still result not only in major productivity losses, but also major financial losses. Along the same lines, if zero planned downtime and zero data loss are key to your IT environment and your business requirements, planning for those becomes very important, all while balancing between performance, high availability, and cost. Oracle Database High Availability technologies will help you achieve these mission-critical goals, and are reflected in Oracle's best practices offerings of the Maximum Availability Architecture, or MAA. We created three neat, short videos showcasing some typical use cases, and highlighting three important components (amongst many more) of MAA: Oracle Real Application Clusters (RAC) Oracle Active Data Guard Oracle Flashback Technologies Make sure to watch those videos here, and learn about challenges, and solutions, around High Availability database environments from a recent Independent Oracle Users Group (IOUG) survey. 

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• Annual Review: what hard data should a developer bring?

  - by sunpech

  Many companies have annual reviews for their employees. I've heard that it's generally a good idea to muster up some hard data to analyze and bring to the review. The better the data, the better the chances to help support a promotion or raise. What I mean by hard data, are tangible numbers-- something that can be measured and/or calculated. Obviously data that a developer would have access to. Something intangible would be how beautiful the code a developer has written. I think this would be very hard to measure, nor would upper management care for it. My question is: For a software developer, what kind of hard data should be analyzed and brought to a review to help highlight good work that was done? An example I've been given in the past: The support tickets produced by each project a developer was involved in. Are the numbers low? Are the rate per month getting lower? Etc.

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• how to get IP adress of google search/crawler bot to add to our white list of ip address

  - by Jayapal Chandran

  Hi, Google webmaster tools says network unreachable. When i contacted my hosting provider they said that they have installed firewall which could block frequent incoming ip addresses and they dont know the google's ip adress to unblock. so they requested me to find google search/crawler bot's ip adress so that they can add it to their whitelist. How to find the ip address of google search bot or crawler bot? My site stopped appearing in google search. My hits had gone too low. What should i do? any kind of reply would he helpful.

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• Magento Checkout options

  - by graham barnes

  Hi I want to add some options to my magento, lets say i print on clothing, a customer buys some t-shirts, shirts and jackets from me, it totals to £60+ VAT on the checkout area where i signup and not before I need to add an option where I can add a text box and upload option, can i do this? I ideally then want to add some pricing options if the user has chosen to add some branding to a product or multiple products e.g. if the branding was on the top right of the shirt it will cost £5.00, if on the back it costs £7.00 etc all if possible to be done via the admincp. I also want an option so when they upload their logo for the first time they are charged a one off charge, like a setup fee but If the customer has allready sent in there logo then no charge applies. thanks Graham

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• What Are Oracle Users Doing to Improve Availability and Disaster Recovery?

  - by jgelhaus

  What Are Oracle Users Doing to Improve Availability and Disaster Recovery? Download the recent database availability survey report, Enterprise Data and the Cost of Downtime, and watch the Webcast highlighting the results. The survey, conducted by the Independent Oracle Users Group, examined more than 350 data managers and professionals regarding planned and unplanned downtime, database high availability, and disaster recovery solutions. The findings will help you learn about: Leading causes of planned and unplanned downtime of Oracle users Different approaches to database high availability Why a majority of Oracle users commonly deploy Oracle Database with Oracle Real Application Clusters, Oracle Active Data Guard, and Oracle GoldenGate Register now to download the report and watch the Webcast.

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• Why not AJAX'ify entire websites?

  - by Anonymous -

  Is there any solid reasoning as to why sites shouldn't be developed with ajax functionality that loads major parts of each part (assuming there are elements like the header, navigation etc that remain the same)? Surely it would be less resource-intensive since the server wouldn't have to serve content that appears on every page, benefiting both the host and end-user. Answer the question taking into consideration: The sites javascript behaviour degrades gracefully in every instance For my question I'm talking about new sites where this behaviour could be implemented rather from the off, so it doesn't technically cost any money - we're not returning to a finished product to implement it.

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• Ceská obchodní banka, a.s. Upgrades to Oracle Database 11g On Time, On Budget and without Disrupting Business Operations

  - by jgelhaus

  You want the new features of the latest release, but upgrading a database is one of those things DBAs can "lose sleep" over.  Ceská obchodní banka, a.s."CSOB" needed to upgrade its production systems in the Czech Republic and Slovakia that supported 90 key applications for its retail, corporate, internet, and ATM services from Oracle Database 9i to Oracle Database 11g with simultaneous migration from Alpha processors/OpenVMS-based hardware to a Power7, AIX system. Oracle Consulting helped to complete the upgrade within schedule and budget, while meeting tight restrictions on downtime. Knowledge transfer by Oracle Consulting to the bank’s IT team has improved self-sufficiency in support and maintenance while the technical and advisory services of Oracle Consulting Expert Services continue to optimize performance and availability while lowering cost of ownership. Read how CSOB maximized the value of its investment in Oracle Database technology with an upgrade to Oracle Database 11g.

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• What are the most common AI systems implemented in Tower Defense Games

  - by the_Dan

  I'm currently in the middle of researching on the various types of AI techniques used in tower defense type games. If someone could be help me in understanding the different types of techniques and their associated advantages. Using Google I already found several techniques. Random Map traversal Path finding e.g. Cost based Traversing Algorithms i.e. A* I have already found a great answer to this type of question with the below link, but I feel that this answer is tailored to FPS. If anyone could add to this and make it specific to tower defense games then I would be truly great-full. How is AI most commonly implemented in popular games? Example of such games would be: Radiant Defense Plant Vs Zombies - Not truly Intelligent, but there must be an AI system used right? Field Runners Edit: After further research I found an interesting book that may be useful: http://www.amazon.com/dp/0123747317/?tag=stackoverfl08-20

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• The Joy Of Hex

  - by Jim Giercyk

  While working on a mainframe integration project, it occurred to me that some basic computer concepts are slipping into obscurity. For example, just about anyone can tell you that a 64-bit processor is faster than a 32-bit processer. A grade school child could tell you that a computer “speaks” in ‘1’s and ‘0’s. Some people can even tell you that there are 8 bits in a byte. However, I have found that even the most seasoned developers often can’t explain the theory behind those statements. That is not a knock on programmers; in the age of IntelliSense, what reason do we have to work with data at the bit level? Many computer theory classes treat bit-level programming as a thing of the past, no longer necessary now that storage space is plentiful. The trouble with that mindset is that the world is full of legacy systems that run programs written in the 1970’s.  Today our jobs require us to extract data from those systems, regardless of the format, and that often involves low-level programming. Because it seems knowledge of the low-level concepts is waning in recent times, I thought a review would be in order.       CHARACTER: See Spot Run HEX: 53 65 65 20 53 70 6F 74 20 52 75 6E DECIMAL: 83 101 101 32 83 112 111 116 32 82 117 110 BINARY: 01010011 01100101 01100101 00100000 01010011 01110000 01101111 01110100 00100000 01010010 01110101 01101110 In this example, I have broken down the words “See Spot Run” to a level computers can understand – machine language.     CHARACTER:  The character level is what is rendered by the computer.  A “Character Set” or “Code Page” contains 256 characters, both printable and unprintable.  Each character represents 1 BYTE of data.  For example, the character string “See Spot Run” is 12 Bytes long, exclusive of the quotation marks.  Remember, a SPACE is an unprintable character, but it still requires a byte.  In the example I have used the default Windows character set, ASCII, which you can see here:  http://www.asciitable.com/ HEX:  Hex is short for hexadecimal, or Base 16.  Humans are comfortable thinking in base ten, perhaps because they have 10 fingers and 10 toes; fingers and toes are called digits, so it’s not much of a stretch.  Computers think in Base 16, with numeric values ranging from zero to fifteen, or 0 – F.  Each decimal place has a possible 16 values as opposed to a possible 10 values in base 10.  Therefore, the number 10 in Hex is equal to the number 16 in Decimal.  DECIMAL:  The Decimal conversion is strictly for us humans to use for calculations and conversions.  It is much easier for us humans to calculate that [30 – 10 = 20] in decimal than it is for us to calculate [1E – A = 14] in Hex.  In the old days, an error in a program could be found by determining the displacement from the entry point of a module.  Since those values were dumped from the computers head, they were in hex. A programmer needed to convert them to decimal, do the equation and convert back to hex.  This gets into relative and absolute addressing, a topic for another day.  BINARY:  Binary, or machine code, is where any value can be expressed in 1s and 0s.  It is really Base 2, because each decimal place can have a possibility of only 2 characters, a 1 or a 0.  In Binary, the number 10 is equal to the number 2 in decimal. Why only 1s and 0s?  Very simply, computers are made up of lots and lots of transistors which at any given moment can be ON ( 1 ) or OFF ( 0 ).  Each transistor is a bit, and the order that the transistors fire (or not fire) is what distinguishes one value from  another in the computers head (or CPU).  Consider 32 bit vs 64 bit processing…..a 64 bit processor has the capability to read 64 transistors at a time.  A 32 bit processor can only read half as many at a time, so in theory the 64 bit processor should be much faster.  There are many more factors involved in CPU performance, but that is the fundamental difference.    DECIMAL HEX BINARY 0 0 0000 1 1 0001 2 2 0010 3 3 0011 4 4 0100 5 5 0101 6 6 0110 7 7 0111 8 8 1000 9 9 1001 10 A 1010 11 B 1011 12 C 1100 13 D 1101 14 E 1110 15 F 1111   Remember that each character is a BYTE, there are 2 HEX characters in a byte (called nibbles) and 8 BITS in a byte.  I hope you enjoyed reading about the theory of data processing.  This is just a high-level explanation, and there is much more to be learned.  It is safe to say that, no matter how advanced our programming languages and visual studios become, they are nothing more than a way to interpret bits and bytes.  There is nothing like the joy of hex to get the mind racing.

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• Roll Your Own Passive 3D Movie System with Dual Projectors

  - by Jason Fitzpatrick

  If you’d like to enjoy 3D movies with passive polarized glasses for less than $50,000 (the average price of a passive 3D projector), this DIY setup brings the price down to a more accessible level. Courtesy of 3D movie and theater enthusiast Jahun, this guide details how you can achieve passive 3D projection using two radically less expensive projectors, cheap polarized filters, and some software. The project won’t be free-as-in-beer but with some careful shopping the bill will ring up at the thousands instead of tens-of-thousands of dollars. Hit up the link below to see how he pulled off miming a $50,000 projector for less than a tenth the cost. Passive Projection [via Hack A Day] How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using? HTG Explains: What The Windows Event Viewer Is and How You Can Use It

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• how to process document state transition?

  - by brick

  Imagine there is an application (ASP.NET MVC) that processes some documents. The document must be revised several times by different group of users. state/role rules: simple user can only publish document; (priority: low) userGroup1 can switch it to next state or reject it; (priority: higher) userGroup2 can confirm previous state and switch it to next gradual state or reject it; (priority: highest) How to implement such a workflow in ASP.NET MVC? How to impelement UI, views so that group with lower priority can both visually/technically perform only allowed transitions? Can I somehow extend that system: link? Do I need extras like service bus, event sourcing for that?

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• More Collateral to drive Remarketer Activity

  - by martin.morganti(at)oracle.com

  Over the last few months we have added a range of marketing materials to the Remarketer Level pages including an extensive set of Marketing Kits to support the Solution Kits previously available. As part of the continuing program, we have just added some additional training for Remarketers at no cost. In addition to the Oracle 1-Click Technology Products Guided Learning Path which explains about the program and how to position the products, we have added Oracle Database 11g 1-Click Technology Sales Guided Learning Path. This Learning path allows Remarketers to get access to more detailed training on the Oracle 11G database and so develop their understanding of the opportunities they could be benefiting from today, by reselling the 1-click products. This is in direct response to requests to make more training available to the Remarketers, so take the opportunity to let your Remarketer customers and prospects know about this additional training and how they can Jump Start a resell business with Oracle today with No Fees, No Barriers and No Excuses.

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• How do you answer "Rate yourself" questions?

  - by Vinoth Kumar

  Hi , I have been frequently asked questions like "Rate yourself in java" It goes like interviewer : Rate yourself in java on the scale of 10 me: 9 interviewer : Rate yourself in J2EE me : 8 .... But really I just come up with arbitrary numbers. Sure I know Java well , but what does it mean to say "9 out of 10" . I think it is a very subjective question, that does not make sense overall. The problem is ,if I say 9 , If I am not able to answer any question , the interviewer might think , "this guy just said 9" . On the other hand If I said 6 , there is a good chance the interviewer might think "He rates himself this low...not good" How do you respond to such questions ?

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• Using YouTube as a CDN

  - by Syed

  Why isn't YouTube used as a CDN for video and audio files? Through YouTube's api and developer tools, it would be possible to post all media files to YouTube from a CMS and then make a call to them when needed. This seems like it's within YouTube's TOS, it's a cost-effective way to store, retrieve, and distribute media files, and it could also make for easy monetization. I ask because I'm working on a new project for a public radio station. I can't figure out the real downside to this sort of an implementation.

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• Ubuntu does not work with Nvidia drivers, gives random squares after logging in

  - by jimbo

  I tried installing both with wubi and by booting from a usb drive. After I tried both it was the same. Ubuntu tried to login, but after a while, a weird pattern with squarely shapes appeared. At one point, after using recovery mode and then the low graphics one (i don't remember how it was called exactly) i managed to get in. It still didn't display at correct resolution, and the mouse was invisible at times. However, after rebooting once, because i tried downloading the nvidia drivers, i didn't manage to get in again, so i have the same problem... I have no idea what to try to become unstuck. The main problem is that after the login, ubuntu crashes, with a screen full of randomly coloured squares. Should I just give up?

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• What is Cyber Monday? [Infographic]

  - by Jason Fitzpatrick

  Nearly everyone is familiar with Black Friday, the massive shopping day right after Thanksgiving, but Cyber Monday is a recent invention. Check out this infographic for the low down. Cyber Monday is only a scant six years old, an invention of online retailers looking to create a shopping day to compete with the in-store frenzy of Black Friday. Although quite a few retailers offer online Black Friday deals, Cyber Monday is a the biggest day for online deals–many shoppers fail to find the things they were looking for on Black Friday and turn to online sources. You can read more about Cyber Monday here or visit the link below for a higher resolution copy of the infographic. What Is Cyber Monday? [YouNeverLose via Mashable] How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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