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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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• MySQL Enterprise Monitor 3.0.3 Is Now Available

  - by Andy Bang

  We are pleased to announce that MySQL Enterprise Monitor 3.0.3 is now available for download on the My Oracle Support (MOS) web site. It will also be available via the Oracle Software Delivery Cloud with the November update in about 1 week. This is a maintenance release that fixes a number of bugs. You can find more information on the contents of this release in the change log. You will find binaries for the new release on My Oracle Support. Choose the "Patches & Updates" tab, and then use the "Product or Family (Advanced Search)" feature. You will also find the binaries on the Oracle Software Delivery Cloud in approximately 1 week. Choose "MySQL Database" as the Product Pack and you will find the Enterprise Monitor along with other MySQL products. Based on feedback from our customers, MySQL Enterprise Monitor (MEM) 3.0 offers many significant improvements over previous releases. Highlights include: Policy-based automatic scheduling of rules and event handling (including email notifications) make administration of scale-out easier and automatic Enhancements such as automatic discovery of MySQL instances, centralized agent configuration and multi-instance monitoring further improve ease of configuration and management The new cloud and virtualization-friendly, "agent-less" design allows remote monitoring of MySQL databases without the need for any remote agents Trends, projections and forecasting - Graphs and Event handlers inform you in advance of impending file system capacity problems Zero Configuration Query Analyzer - Works "out of the box" with MySQL 5.6 Performance_Schema (supported by 5.6.14 or later) False positives from flapping or spikes are avoided using exponential moving averages and other statistical techniques Advisors can analyze data across an entire group; for example, the Replication Configuration Advisor can scan an entire topology to find common configuration errors like duplicate server UUIDs or a slave whose version is less than its master's More information on the contents of this release is available here: What's new in MySQL Enterprise Monitor 3.0? MySQL Enterprise Edition: Demos MySQL Enterprise Monitor Frequently Asked Questions MySQL Enterprise Monitor Change History More information on MySQL Enterprise and the Enterprise Monitor can be found here: http://www.mysql.com/products/enterprise/ http://www.mysql.com/products/enterprise/monitor.html http://www.mysql.com/products/enterprise/query.html http://forums.mysql.com/list.php?142 If you are not a MySQL Enterprise customer and want to try the Monitor and Query Analyzer using our 30-day free customer trial, go to http://www.mysql.com/trials, or contact Sales at http://www.mysql.com/about/contact. If you haven't looked at MEM recently, and especially MEM 3.0, please do so now and let us know what you think. Thanks and Happy Monitoring! - The MySQL Enterprise Tools Development Team

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• Office lights on or off in programming department? How to decide? [closed]

  - by smp7d

  At my company, the programmers who sit in the same area are constantly fighting over whether the lights stay on or off. Because there is no official policy it makes it a particularly sticky situation. We are a typical cube-farm and we have those typical cube-farm fluorescent lights and smaller ones at our desks. With the lights off, it is difficult to read and you would probably need to turn on your desk light (which some people do anyway). All programmers in our department do most of their reading on their monitor because of the nature of our business. Some feel that we should have a vote to decide whether the lights stay on or off. A couple who prefer 'lights on' feel that the vote would need to be unanimous to turn them off as having them on is the more natural office setting. Those who want them off point out that all other departments keep their lights off. I have heard all of the arguments: -Fluorescent lights cause eye strain -Reading in dark causes eye strain -The desk lights can be used if light is needed -People from other departments feel uncomfortable approaching us in the "dark" -The monitors are harder to see in the light ... Right now, some of the developers turn off the lights and some turn them on. It really just depends who last walked by the switch. I am a bit sick of the controversy as it feels a bit childish at the moment. I'm tired of hearing about it and I'm tired of having to talk about it. I tried to help them decide but as I explained, voting wasn't enough. Do other programming departments have this same argument? What is the standard or traditionally accepted option in a programming area? Are there any good reasons for one way or the other outside of preference? How can we decide fairly? EDIT Just a little more info... We do not have clients/visitors come into our office. We do have windows and hall lights that make our environment plenty bearable with the lights off. It kind of resembles a meeting room that has the lights off during a powerpoint presentation.

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• Help recovering broken OS (permissions issue)

  - by Guandalino

  (At the bottom there is an important update.) I was doing experiments in order to backup a remote account to my local system, Ubuntu 12.04 LTS. I'm not confident with duplicity and probably, due to wrong syntax, some local files have been replaced with remote files. This is just a supposition, I'm not sure this is the real cause of OS corruption. The corruption happened after experimenting with backups, so I think I did something wrong at this regard. I was aware there was a problem when I tried to access a command using sudo: $ sudo ls sudo: unable to open /etc/sudoers: Permission denied sudo: no valid sudoers sources found, quitting sudo: unable to initialize policy plugin This is how /etc/sudoers looks like: $ ls -ald /etc/sudoers -r--r----- 1 root root 788 Oct 2 18:30 /etc/sudoers At this point I tried to reboot and now this is the message I get: The system is running in low graphics mode. Your screen, graphics card and input device settings could not be detected correctly. You will need to configure these yourself. I tried to follow the wizard to configure these settings, but without luck (the system prevents me going on when I press "Next"). The thing that makes me a bit less worried is that all the data on the disk seems readable and I'm able to access them using a live cd. I run memtest and RAM seems to be OK. Do you have any idea about how to recover my system? I'm very glad to provide further information, just let me know what info could be helpful. UPDATE. The issue is about wrong permissions and this is how I discovered: I mounted the root partition of the broken OS on /mnt/broken/ (live CD) and did ls /mnt/broken/. I got a permission denied error, while I expected to have the directory listing. I had to do sudo ls /mnt/broken/ and this worked. Thus without having root permission via sudo it's impossible to access the root of broken os. The current output of ls -ld /mnt/broken/ is: drwxr-x--- 29 1000 812 4096 2012-12-08 21:58 /mnt/broken Any thoughts on how to restore the old (working) set of permissions?

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• Usage of Pirated software at a company

  - by hakesh

  Hi, I am redirected from stack over flow since the topic is ethics rather than about programming. Thank you for letting me know that. and please give me advices. So, I started to work at a company as an engineer a couple of months ago. It's a small company and what they basically do is answering service on phones. Now they are switching from normal phones to IP phones so that computers take more important place in the work. However, all the computers used by workers are equipped with pirated software ,even their operating systems are. Moreover, they don't even buy one license to make copies for other computers. In other words, they do not spend any money for the software in office. I am not saying copying a licensed one is legit, but the situation is too much. There is one guy who did installing those pirated soft. He does not feel any sense of guilt and even justified when I asked about it. and he is not even a specialist. He just searched on the internet to install pirated software. Our boss does not have any knowledge of computers, so he took cheaper way. How do you guys think about this? Since I am still new to the company, I am not doing maintenance or managing on those cracked computers. But I have to use those software daily. And later on I will be doing support, help desk kind of staff. I really don't want to take responsibility for operating pirated software. and from an aspect of developer and engineer, pirated software are not able to get legal support and it may work unexpectedly. So, I am thinking about changing job. Am I thinking too much? should I wait until I have more credit from the boss and try to change his policy? So far, the boss does not take any words from me. Any opinions are welcome. Thank you

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• Why C++ people loves multithreading when it comes to performances?

  - by user1849534

  I have a question, it's about why programmers seems to love concurrency and multi-threaded programs in general. I'm considering 2 main approach here: an async approach basically based on signals, or just an async approach as called by many papers and languages like the new C# 5.0 for example, and a "companion thread" that maanges the policy of your pipeline a concurrent approach or multi-threading approach I will just say that I'm thinking about the hardware here and the worst case scenario, and I have tested this 2 paradigms myself, the async paradigm is a winner at the point that I don't get why people 90% of the time talk about concurrency when they wont to speed up things or make a good use of their resources. I have tested multi-threaded programs and async program on an old machine with an Intel quad-core that doesn't offer a memory controller inside the CPU, the memory is managed entirely by the motherboard, well in this case performances are horrible with a multi-threaded application, even a relatively low number of threads like 3-4-5 can be a problem, the application is unresponsive and is just slow and unpleasant. A good async approach is, on the other hand, probably not faster but it's not worst either, my application just waits for the result and doesn't hangs, it's responsive and there is a much better scaling going on. I have also discovered that a context change in the threading world it's not that cheap in real world scenario, it's infact quite expensive especially when you have more than 2 threads that need to cycle and swap among each other to be computed. On modern CPUs the situation it's not really that different, the memory controller it's integrated but my point is that an x86 CPUs is basically a serial machine and the memory controller works the same way as with the old machine with an external memory controller on the motherboard. The context switch is still a relevant cost in my application and the fact that the memory controller it's integrated or that the newer CPU have more than 2 core it's not bargain for me. For what i have experienced the concurrent approach is good in theory but not that good in practice, with the memory model imposed by the hardware, it's hard to make a good use of this paradigm, also it introduces a lot of issues ranging from the use of my data structures to the join of multiple threads. Also both paradigms do not offer any security abut when the task or the job will be done in a certain point in time, making them really similar from a functional point of view. According to the X86 memory model, why the majority of people suggest to use concurrency with C++ and not just an async aproach ? Also why not considering the worst case scenario of a computer where the context switch is probably more expensive than the computation itself ?

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• SPARC T4 ?????????

  - by user12798668

  ????????????????????????????????????????????????????? SPARC T4 ????????????????????????????T4 ??????? SP(Service Processor) ??? ILOM ?? - set /SP/powermgmt policy=elastic ?????????????????????????????????????????????????????????????????????????????????????????ILOM ? /SYS/VSP/history/0 ???????????????????????????? SPARC T4-1 ? OS ??????????????????????????????????????????????????????????? ?? ?? = ?????(W)?????????????? Mar 26 12:04:54 = 294 Mar 26 12:03:53 = 292 Mar 26 12:02:53 = 292 Mar 26 12:01:53 = 293 Mar 26 12:00:53 = 292 Mar 26 11:59:53 = 293 Mar 26 11:58:54 = 293 Mar 26 11:57:54 = 294 Mar 26 11:56:54 = 293 Mar 26 11:55:54 = 348 ????????????????????? 90W ?????????! ?? psrinfo ????????????????... # psrinfo 0 on-line since 03/23/2012 17:39:28 1 on-line since 03/26/2012 20:53:56 ?? SPARC T4-1 ????????8 ????????? 8 CPU ??????? SPARC T4 CPU ? 1 ??????????????psrinfo ??????? 64 CPU ??? OS ?????????????????????? 2 CPU ??????????! ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????CPU ??????????????????????????????????????????????????????????????????????????????????????????????????????? 2 CPU ?????????????????????????????????? CPU ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????? SPARC T4 ????????????? Oracle VM Server for SPARC (OVM for SPARC) ?????????????????????????????????????????????????? Oracle VM Server for SPARC ???????????? ?10? ??????? - ??????? ??????????????????????????OTN ? How to Use the Power Management Controls on SPARC Servers ?????????????????????????????? ??????????????SPARC T4 ?????????????????? Oracle OpenWorld Tokyo 2012 ???????????????????? ?????????????????????????·????????????????????! 4/4(?) ???? K1-01?ENGINEERED FOR INNOVATION ???????????????(9:00-11:15) 4/5(?) ????????? G2-01 ???????&???????????IT???????????(11:50 - 13:20) ???????????!! Oracle OpenWorld Tokyo 2012 ???? URL http://www.oracle.com/openworld/jp-ja/index.html ?????? 7264 ???????????????

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• dnsmasq acts as the DHCP server for selected nodes overriding the existing DHCP server on the same LAN?

  - by user183394

  I am trying to set up a small "lab" at home. Like many modern homes, I have a regular DSL service which comes with a 2Wire 3600HGV router, which acts also as a DHCP server. Since I would like to PXE boot a few computers in my "lab" The 2Wire is inflexible to adjustments that I want to do I have used dnsmasq at work so I would like to use dnsmasq as the DHCP server for the few nodes in my "lab" if feasible. In the dnsmasq man page, there is the following: [...] -K, --dhcp-authoritative (IPv4 only) Should be set when dnsmasq is definitely the only DHCP server on a network. It changes the behaviour from strict RFC compliance so that DHCP requests on unknown leases from unknown hosts are not ignored. This allows new hosts to get a lease without a tedious timeout under all circumstances. It also allows dnsmasq to rebuild its lease database without each client needing to reacquire a lease, if the database is lost. [...] As far as I know, the ISC DHCP server can use the following to do what I would like to accomplish: authoritative; [...] subnet 192.168.1.0 netmask 255.255.255.0 { host nb0 { # only give DHCP information to this computer: hardware ethernet e8:9a:8f:17:70:42; fixed-address 192.168.1.10; option subnet-mask 255.255.255.0; option routers 192.168.1.254; option domain-name-servers 192.168.1.254; # Non-essential DHCP options filename "/pxelinux.0"; } [...] But I much prefer dnsmasq's "all-in-one-ness". My question: do I have to couple the -K option with something else? As shown in the example above, the ISC DHCP server requires the mac addresses of managed nodes to be explicitly specified. Does dnsmasq have something similar? FYI, the machine on which I plan to run dnsmasq runs CentOS 6.3 64bit. It has a statically assigned IP address: 192.168.1.3.

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• Watchguard SSLVPN user connection issue

  - by Tory Newnham

  I have a user that needs access to our SSLVPN on our Watchguard firewall from his company issued laptop. The problem is when he tries to connect as himself he cannot connect. If I login to the machine it works fine, if I add him to the domain admins group in Active Directory it works fine… So, we know it is an access issue but I cannot figure out what access he needs. He is in the SSLVPN-Users group which I thought would give them all the access they needed but apparently not… Here is the output of the SSLVPN Logs when trying to connect: 2012-09-14T15:40:55.834 Launching WatchGuard Mobile VPN with SSL client. Version 11.5.3 (Build 339447) Built:Apr 5 2012 00:25:00 2012-09-14T15:41:18.832 Requesting client configuration from X.X.X.X:443 2012-09-14T15:41:20.386 VERSION file is 5.15, client version is 5.15 2012-09-14T15:41:21.924 Error: connect() failed. ret = -1 errno=10061 (...) 2012-09-14T15:41:23.960 Error: connect() failed. ret = -1 errno=10061 2012-09-14T15:42:00.788 Failed Launch Has anyone had the same issue, or have any ideas on what Group Policy changes need to be made in order for him to have access but not be a Domain Admin? Thanks in Advance!

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• Microsoft Standalone CA - Set expiration date of an individual request

  - by Hall72215

  I have set up a Microsoft Standalone CA on 2008 R2 as a root CA. I'm trying to setup a subordinate Enterprise CA. I generated the certificate request, and submitted it to the root CA. Then, I ran the following command to set the expiration date to 20 years (the request ID is 5): certutil -setattributes 5 "ValidityPeriod:Years\nValidityPeriodUnits:20" Then, I approved the request, but it failed. The Request Status Code is: The specified time is invalid. 0x8007076d (WIN32: 1901) The Request Disposition Message is: Denied by Policy Module 0x8007076d, The requested validity period is invalid. Confirm that the validity period or expiration data and time specified in the request does not extend beyond the validity period of the CA certificate, the certificate template, and the CA. The validity period of the CA can be verified by running the following commands: certutil -getreg ca\validityPeriod & certutil -getreg ca\ValidityPeriodUnits The validity period of the CA certificate is 40 years (expires in 2052). The template condition doesn't apply since this is a standalone CA. The result of those commands is Years and 1, respectively. It appears that I will need to change the CA's validityPeriod and validityPeriodUnits. But, I want to keep the default expiration for a request at 1 year. Is there a way to set a maximum and default expiration, or am I going to have to change it, issue the certificate, and then change it back?

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• ignoring informational payload, type INVALID_COOKIE msgid=00000000

  - by user197279

  I'm configuring a site-to-site vpn between openswan ipsec and cisco asa 5540. After the step, i started ipesc service but the error i'm seeing is: ignoring informational payload, type INVALID_COOKIE msgid=00000000 Nov 5 09:42:30 pluto[11712]: "myVPN" #1: received and ignored informational message Nov 5 09:42:51 pluto[11712]: "myVPN" #1: ignoring informational payload, type INVALID_COOKIE msgid=00000000 Nov 5 09:42:51 pluto[11712]: "myVPN" #1: received and ignored informational message Nov 5 09:43:30 pluto[11712]: "myVPN" #1: max number of retransmissions (2) reached STATE_MAIN_I2 Nov 5 09:43:30 pluto[11712]: "myVPN" #1: starting keying attempt 2 of at most 3 Any advise why I'm getting this error on openswan? Also sudo ipsec whack --status gives: "myVPN": 10.0.xx.0/24===10.0.7x.x[54.209.y.yyy,+S=C]---10.0.xx.x...10.0.70.x---41.22x.4.xx<41.22x.4.xx[+S=C]===41.22y.4.yyy/32; unrouted; eroute owner: #0 000 "myVPN": myip=54.209.zz.zz; hisip=unset; 000 "myVPN": ike_life: 86400s; ipsec_life: 28800s; rekey_margin: 540s; rekey_fuzz: 100%; keyingtries: 3 000 "myVPN": policy: PSK+ENCRYPT+TUNNEL+DONTREKEY+UP+IKEv2ALLOW+SAREFTRACK+lKOD+rKOD; prio: 24,32; interface: eth0; 000 "myVPN": newest ISAKMP SA: #0; newest IPsec SA: #0; 000 "myVPN": IKE algorithms wanted: AES_CBC(7)_256-SHA1(2)_000-MODP1024(2); flags=-strict 000 "myVPN": IKE algorithms found: AES_CBC(7)_256-SHA1(2)_160-MODP1024(2) 000 "myVPN": ESP algorithms wanted: AES(12)_256-SHA1(2)_000; flags=-strict 000 "myVPN": ESP algorithms loaded: AES(12)_256-SHA1(2)_160 000 000 #5: "myVPN":500 STATE_MAIN_I2 (sent MI2, expecting MR2); EVENT_RETRANSMIT in 8s; nodpd; idle; import:admin initiate 000 #5: pending Phase 2 for "myVPN" replacing #0 Thanks.

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• This operation has been canceled due to restrictions in effect on this computer. Please contact your

  - by WebDude

  I am having a highly annoying problem on Windows 7 with Microsoft Outlook 2007. Whenever I click on any hyperlinks I am present with the message This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator and let's not forget the most ear-piecing "DING" to accompany this wonderful informative message. Now I have searched the web high and low for a solution here and most sources suggest the same solution of resetting your IE as your default browser. Tried .. failed A lot of sources suggest this has something to do with installing and uninstalling chrome. I have never installed Chrome but am actually consdering this to see if it by some chance fixes my computer. A lot of sources also point to a microsoft kb article 325478 which is focused around Windows XP and totally unrelated to my problem. I see there are some other queries on SuperUser with no resolution. Please can someone help solve this highly annoying issue. I am running Window 7 professional x64 Microsoft Office 2007 Microsoft Security Essentials Running in a windows work group with default policy settings HELP!

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• OBIEE 11.1.1 - OBIEE 11g Full Sample App on VMware Player 4

  - by user809526

  The Full Sample App is designed to run on Virtual Box. Let's describe how to run it on VMware Player 4. Open Virtualization Format Tool http://communities.vmware.com/community/vmtn/server/vsphere/automationtools/ovf VMware Player Documentation https://www.vmware.com/support/pubs/player_pubs.html Full Sample App Deployment Guide sampleapp107-vbimage-deployguide-453583.pdf INSTALL VMplayer 4.0.0 as root LINUX # sh VMware-Player-4.0.0-471780.x86_64.bundle (A new VM is not needed and can be deleted later after that installation is completed. "I will install OS later" - blank hard disk Guest: linux, Red Hat Enterprise Linux 5-64bits => rename to RHEL target: eg /a/root/vmware/ Max disk size: 5 GB (will be deleted) Disk: Single file Dummy RHEL.vmk, RHEL.vmdk is generated. "Delete VM from Disk" in VM Player.) Copy Full Sample App files to target /a/root/vmware/ WARNING: Select a target eg /a/root/vmware/ with lots of free space, 95 GB. Check checksums (md5sum). Please do it! ff85c7eacf7fb8c382e98da875e879e1  Sampleapp_v107_GA-disk1.vmdk 973258cb3c7d64ab03ae853278cf2233  Sampleapp_v107_GA-disk2.vmdk e576be16e36d810479736bfb15d050f5  Sampleapp_v107_GA-disk3.vmdk 3455df77279e53e07d5fee6712f1597d  Sampleapp_v107_GA-disk4.vmdk OVF FILE   Sampleapp_v107_GA.ovf CONVERSION $ cd /a/root/vmware/ LINUX $ /usr/bin/ovftool -tt=ovf --compress=1 -dm=monolithicSparse Sampleapp_v107_GA.ovf .  [dot] Opening OVF source: Sampleapp_v107_GA.ovf Warning: No manifest file Opening OVF target: . Writing OVF package: Sampleapp_v107_GA/Sampleapp_v107_GA.ovf Disk Transfer Completed                   Completed successfully WINDOWS CYGWIN $ /cygdrive/c/VMwarePlayer/OVFTool/ovftool.exe -tt=ovf --compress=1 -dm=monolithicSparse Sampleapp_v107_GA.ovf .  [dot] Opening OVF source: Sampleapp_v107_GA.ovf Warning: No manifest file Opening OVF target: . Writing OVF package: Sampleapp_v107_GA\Sampleapp_v107_GA.ovf Disk Transfer Completed Completed successfully /a/root/vmware$ du -sk 49095328    .   [50 GB already occupied] IMPORT - First start of VM Player 4: /usr/bin/vmplayer "Open a Virtual Machine" Browse to /a/root/vmware/Sampleapp_v107_GA/Sampleapp_v107_GA.ovf [the new generated .ovf] "Import Virtual Machine" dialog Name: Sampleapp_v107_GA Location: /a/root/vmware/Sampleapp_v107_GA/storage [was /home/tdubois/vmware/Sampleapp_v107_GA] "Import" "The import failed because /a/root/vmware/Sampleapp_v107_GA/Sampleapp_v107_GA.ovf did not pass OVF specification conformance or virtual hardware compliance checks. Click Retry to relax OVF specification..." "Retry" ; Long import /a/root/vmware/Sampleapp_v107_GA/storage/Sampleapp_v107_GA.vmx and new .vmdk files are created. /a/root/vmware$ du -sk 95551384    .   [95 GB occupied] Full Sample App GUEST SETUP "Edit VM settings" min 3GB, 2+ processors, network bridged. For OBIEE + Essbase testing use 8 GB RAM hardware. At first time lauch of Full Sample App, leave OEL booting for several minutes undisturbed. Problem with X display server may occur [/usr/bin/Xorg ; man Xorg]. "Failed to start the X server.... Would you like to view the X server output to diagnose the problem?" "No" [tab key] "Would you like to try to configure the X server? Note that you will need the root password for this." "Yes" [oracle] X Display Settings 800x600 saved in /etc/X11/xorg.conf "Trying to restart the X server" Login as root/oracle in guest OEL. In guest OEL, Virtual Machine > Install VMware Tools... Extract archive VMwareTools-8.8.0-471268.tar.gz all files in writable local directory eg /root In Terminal run Perl script # cd /root/vmware-tools-distrib ; ./vmware-install.pl [keep all default answers] Set keyboard layout System > Preferences > Keyboard > Layouts Restart X server eg System > Log Out root... , relogin Modify X resolution System > Preferences > Screen Resolution Full Sample App OEL login: oracle/oracle ; root/oracle [default US keyboard layout] Credentials are described in the 'sampleapp107-vbimage-deployguide-453583.pdf' The large files in /a/root/vmware/ /a/root/vmware/Sampleapp_v107_GA/ may be removed. FAILURE REMARK: Adding the 4 original Sampleapp_v107_GA-disks[1234].vmdk to VM Player does NOT work as described below. "Edit VM settings" "Remove" "Hard Disk" "Edit VM settings" "Add" "Hard Disk" "Next" "Use an existing virtual disk" "Browse" "Finish" "Keep existing format" "Ok" for each 4 disks settings one by one. Start VM Player 4. "You do not have write access to a partition" Allow all Sampleapp_v107 OEL linux launches. OEL stalls silently after 'Checking filesystems'.

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• Connecting to ItsHidden in Ubuntu 9.10 problems

  - by Ionel Bratianu

  I try to setup a VPN connection to ItsHidden on Ubuntu 9.10. I double-checked my credentials in the VPN configuration, but I don't think that this is problem. In my syslog I got these messages: Jan 11 14:38:46 NetworkManager: Starting VPN service 'org.freedesktop.NetworkManager.pptp'... Jan 11 14:38:46 NetworkManager: VPN service 'org.freedesktop.NetworkManager.pptp' started (org.freedesktop.NetworkManager.pptp), PID 4502 Jan 11 14:38:46 NetworkManager: VPN service 'org.freedesktop.NetworkManager.pptp' just appeared, activating connections Jan 11 14:38:46 NetworkManager: VPN plugin state changed: 1 Jan 11 14:38:46 NetworkManager: VPN plugin state changed: 3 Jan 11 14:38:46 pppd[4506]: Plugin /usr/lib/pppd/2.4.5//nm-pptp-pppd-plugin.so loaded. Jan 11 14:38:46 NetworkManager: VPN connection 'ItsHidden' (Connect) reply received. Jan 11 14:38:46 pppd[4506]: pppd 2.4.5 started by root, uid 0 Jan 11 14:38:46 pppd[4506]: Using interface ppp0 Jan 11 14:38:46 NetworkManager: SCPlugin-Ifupdown: devices added (path: /sys/devices/virtual/net/ppp0, iface: ppp0) Jan 11 14:38:46 NetworkManager: SCPlugin-Ifupdown: device added (path: /sys/devices/virtual/net/ppp0, iface: ppp0): no ifupdown configuration found. Jan 11 14:38:46 pppd[4506]: Connect: ppp0 /dev/pts/1 Jan 11 14:39:06 pptp[4508]: nm-pptp-service-4502 fatal[get_ip_address:pptp.c:430]: gethostbyname 'vpn.itshidden.com': HOST NOT FOUND Jan 11 14:39:06 pppd[4506]: Modem hangup Jan 11 14:39:06 pppd[4506]: Connection terminated. Jan 11 14:39:06 NetworkManager: VPN plugin failed: 1 Jan 11 14:39:06 NetworkManager: SCPlugin-Ifupdown: devices removed (path: /sys/devices/virtual/net/ppp0, iface: ppp0) Jan 11 14:39:06 pppd[4506]: Exit. Jan 11 14:39:06 NetworkManager: VPN plugin failed: 1 Jan 11 14:39:06 NetworkManager: VPN plugin failed: 1 Jan 11 14:39:06 NetworkManager: VPN plugin state changed: 6 Jan 11 14:39:06 NetworkManager: VPN plugin state change reason: 0 Jan 11 14:39:06 NetworkManager: connection_state_changed(): Could not process the request because no VPN connection was active. Jan 11 14:39:06 NetworkManager: Policy set 'Auto eth0' (eth0) as default for routing and DNS. Jan 11 14:39:19 NetworkManager: [1263213559.003098] ensure_killed(): waiting for vpn service pid 4502 to exit Jan 11 14:39:19 NetworkManager: [1263213559.003289] ensure_killed(): vpn service pid 4502 cleaned up Because the gethostbyname is failing, I suppose that the NetworkManager doesn't know that I use proxies for accessing Internet. I'm not sure that this is the real problem. Could you tell me a solution to make gesthostbyname not failing anymore?

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• LDAP authentication issue with Kerio Connect

  - by djk

  We have Kerio Connect (mail server) running on a Windows Server 2003 server on a domain. In the webmail client, users are able to change their domain password. This functionality used to work fine until a user tried to change their password a few days ago, when every password they'd try would result in the webmail client claiming their password was "invalid". I spoke to Kerio about this and they claim that this error is returned by the domain controller, which supports my initial investigations. The error that the DC is logging when an attempt is made to change the password is this: "80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece" The "data 52e" part indicates that this is an "invalid credentials" error. I don't see how this can be as I've tried (in the Kerio Connect configuration) various accounts that have privileges to modify accounts, including my own as I am a domain admin. I have ran 'dcdiag' (all tests) on the DC and it came back passing every single one of them. I've searched high and low for an answer to this and came up empty. Does anyone have any idea why this may have suddenly started happening? Thanks! Edit: I should mention that the passwords we are changing to do comply with the complexity policy.

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• Windows 2003 Domain Controller Very Upset about NIC Teaming

  - by Kyle Brandt

  I set up BACS (Broadcom Teaming) to team two NIC on a Windows 2003 Active Directory Domain Controller. Networking still works okay, I can ping the gateway etc, but both DNS and Active Directory fail to start with various 40xx errors. The team that I created is Smart load Balancing with Failover, with one backup and only one in smart load balancing (So really it is just failover). I have the team the same IP address that the single active NIC had before. Anyone seen this before, or have any ideas what the problem might be? Event Type: Error Event Source: DNS Event Category: None Event ID: 4015 Date: 3/7/2010 Time: 10:33:03 AM User: N/A Computer: ADC Description: The DNS server has encountered a critical error from the Active Directory. Check that the Active Directory is functioning properly. The extended error debug information (which may be empty) is "". The event data contains the error. Event Type: Error Event Source: DNS Event Category: None Event ID: 4004 Date: 3/7/2010 Time: 10:33:03 AM User: N/A Computer: ADC Description: The DNS server was unable to complete directory service enumeration of zone .. This DNS server is configured to use information obtained from Active Directory for this zone and is unable to load the zone without it. Check that the Active Directory is functioning properly and repeat enumeration of the zone. The extended error debug information (which may be empty) is "". The event data contains the error. Event Type: Error Event Source: NTDS Replication Event Category: DS RPC Client Event ID: 2087 Date: 3/7/2010 Time: 10:40:28 AM User: NT AUTHORITY\ANONYMOUS LOGON Computer: ADC Description: Active Directory could not resolve the following DNS host name of the source domain controller to an IP address. This error prevents additions, deletions and changes in Active Directory from replicating between one or more domain controllers in the forest. Security groups, group policy, users and computers and their passwords will be inconsistent between domain controllers until this error is resolved, potentially affecting logon authentication and access to network resources.

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• psexec: "Access is Denied"?

  - by Electrons_Ahoy

  Inspired by my previous question here, I've been experimenting with PSExec. The goal is to trip off some fairly simple scripts / programs on one WindowsXP machine from another, and as PowerShell 2 doesn't yet do remoting on XP, PSexec seems like it'll solve my problems nicely. However, I can't get anything but the "Access is Denied" error. Here's what I've tried so far: I've got a pair of WindowsXP MCE machines, networked together in a workgroup without a server or domain controller. I've turned off "simple file sharing" on both machines. Under the security policy, Network Access: Sharing and Security model for local accounts is set to Classic, not Guest for both machines. There is an Administrative user for each computer that I know the passwords to. :) With all that, a command like "> psexec \\otherComputer -u adminUser cmd" prompts for the password (like it should) and then exits with: Couldn't access otherComputer: Access is denied. So, at this point I turn to the community. What step am I missing here?

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• Vista Power Management GPO

  - by Matt

  Hi, I've created a loopback GPO that has several settings (both computer and user) including a Custom User Interface (Access 2007 Application) and Power Management (has the computer sleep after being idle for 2 min). I'm also filtering so that this policy does not apply to "Admins" - only to "Users". The problem I'm having is when the "Users" login the Power Management settings don’t work, but they do for "Admins". For testing I'm allowing the "Users" to launch Task Manager and use the Run line, so I'll run Explorer and look at Power Management and it shows the settings from my GPO. So I created a test OU with copies of the aforementioned GPO, but removed the Custom User Interface and found the Power Management settings do work for both the "Users" and "Admins". When I add the Custom UI the Power Management settings break for the "User" but continue to work for "Admins". Do the Power Management options need to have User Interface be "Explorer.exe"? Is this a bug or am I doing this the wrong way? BTW the tablets are using Vista SP2. Any insight or advice would be greatly appreciated. Thanks, Matt

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• SQL Server 2005 Merge Replication to SQL Server CE 3.5

  - by user33067

  Hi, In my organization, we have a SQL Server 2005 database server (DBServer). Users of an application will normally be connected to DBServer, but, occasionally, would like to disconnect and continue their work on a laptop using SQL Server Compact Edition 3.5 (SQLCE). Due to this, we have been looking into using Merge Replication between the DBServer and SQLCE. From what I have read about this process, IIS must be installed on "the server"... yet, I have found no indication to whether this is talking about DBServer or SQLCE. I had assumed the documentation was referring to DBServer and proposed this to our networking staff. That idea was quickly put to rest as it is not our policy to install IIS on an internal server. This is where our SQL Server 2005 web server (WebServer) entered the picture. The idea being that IIS would be installed on WebServer and would be the conduit for DBServer and SQLCE to communicate. This sounded like a good idea at first, until I started looking for documentation on this type of setup. Everything I have been able deals with a DBServer -- SQLCE -- DBServer setup... nothing on DBServer -- WebServer -- SQLCE -- WebServer -- DBServer. Questions: Is going with a 3 server setup ideal? Does anyone have documentation on this type of setup? Does IIS even need to be running on one of the big servers, or can it just run off the laptop with SQLCE on it? (I'd really like this option ;))

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• Legacy non-dpi-aware application resolution scaling?

  - by Miles Erickson

  Our environment prominently featuers an outdated but absolutely mission-critical Win32 application that is not dpi-aware. It is optimized for an 800x600 display. Most of our users now have 17"-20" displays with native resolutions ranging from 1280x1024 to 1680x1050. However, they still operate these displays at 800x600 because the text in this legacy application is otherwise too small. Of course, it also means that nothing quite fits on the screen in Office 2007. Most of our workstations still run Windows XP, but some are on Windows 7 and there are more to come. About one-third of our users run the app remotely via MS Terminal Services, and the remainder run it locally. Is anyone aware of any method that could be used to scale this specific application to about 170%, so that it would fill a 1280x1024 screen, without affecting other applications that work best at the display's native resolution? I know how to do this in Mac OS X, but I have never found a way to do it in Windows. Of course, this ideally would be something that we could push out via Group Policy. I suppose we even could create a custom MSI package to re-deploy the legacy application with some sort of display virtualization layer, if such a thing exists.

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• Oracle Unveils Industry’s Broadest Cloud Strategy

  - by kellsey.ruppel

  Oracle Unveils Industry’s Broadest Cloud Strategy Adds Social Cloud and Showcases early customers Redwood Shores, Calif. – June 6, 2012 “Almost seven years of relentless engineering and innovation plus key strategic acquisitions. An investment of billions. We are now announcing the most comprehensive Cloud on the planet Earth,” said Oracle CEO, Larry Ellison. “Most cloud vendors only have niche assets. They don’t have platforms to extend. Oracle is the only vendor that offers a complete suite of modern, socially-enabled applications, all based on a standards-based platform.” News Facts In a major strategy update today, Larry Ellison announced the industry’s broadest and most advanced Cloud strategy and introduced Oracle Cloud Social Services, a broad Enterprise Social Platform offering. Oracle Cloud delivers a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services, and Social Services, all completely managed, hosted and supported by Oracle. Offering a wide range of business applications and platform services, the Oracle Cloud is the only cloud to enable customers to avoid the data and business process fragmentation that occurs when using multiple, siloed public clouds. Oracle Cloud is powered by leading enterprise-grade infrastructure, including Oracle Exadata and Oracle Exalogic, providing customers and partners with a high-performance, reliable, and secure infrastructure for running critical business applications. Oracle Cloud enables easy self-service for both business users and developers. Business users can order, configure, extend, and monitor their applications. Developers and administrators can easily develop, deploy, monitor and manage their applications. As part of the event, Oracle also showcased several early Oracle Cloud customers and partners including system integrators and independent software vendors. Oracle Cloud Platform Services Built on a common, complete, standards-based and enterprise-grade set of infrastructure components, Oracle Cloud Platform Services enable customers to speed time to market and lower costs by quickly building, deploying and managing bespoke applications. Oracle Cloud Platform Services will include: Database Services to manage data and build database applications with the Oracle Database. Java Services to develop, deploy and manage Java applications with Oracle WebLogic. Developer Services to allow application developers to collaboratively build applications. Web Services to build Web applications rapidly using PHP, Ruby, and Python. Mobile Services to allow developers to build cross-platform native and HTML5 mobile applications for leading smartphones and tablets. Documents Services to allow project teams to collaborate and share documents through online workspaces and portals. Sites Services to allow business users to develop and maintain visually engaging .com sites Analytics Services to allow business users to quickly build and share analytic dashboards and reports through the Cloud. Oracle Cloud Application Services Oracle Cloud Application Services provides customers access to the industry’s broadest range of enterprise applications available in the cloud today, with built-in business intelligence, social and mobile capabilities. Easy to setup, configure, extend, use and administer, Oracle Cloud Application Services will include: ERP Services: A complete set of Financial Accounting, Project Management, Procurement, Sourcing, and Governance, Risk & Compliance solutions. HCM Services: A complete Human Capital Management solution including Global HR, Workforce Lifecycle Management, Compensation, Benefits, Payroll and other solutions. Talent Management Services: A complete Talent Management solution including Recruiting, Sourcing, Performance Management, and Learning. Sales and Marketing Services: A complete Sales and Marketing solution including Sales Planning, Territory Management, Leads & Opportunity Management, and Forecasting. Customer Experience Services: A complete Customer Service solution including Web Self-Service, Contact Centers, Knowledge Management, Chat, and e-mail Management. Oracle Cloud Social Services Oracle Cloud Social Services provides the most broad and complete enterprise social platform available in the cloud today.  With Oracle Cloud Social Services, enterprises can engage with their customers on a range of social media properties in a comprehensive and meaningful fashion including social marketing, commerce, service and listening. The platform also provides enterprises with a rich social networking solution for their employees to collaborate effectively inside the enterprise. Oracle’s integrated social platform will include: Oracle Social Network to enable secure enterprise collaboration and purposeful social networking for business. Oracle Social Data Services to aggregate data from social networks and enterprise data sources to enrich business applications. Oracle Social Marketing and Engagement Services to enable marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns. Oracle Social Intelligence Services to enable marketers to analyze social media interactions and to enable customer service and sales teams to engage with customers and prospects effectively. Supporting Resources Oracle Cloud – learn more cloud.oracle.com – sign up now Webcast – watch the replay About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com. TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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• How do I renew an expired Ubuntu OpenLDAP SSL Certificate

  - by Doug Symes

  We went through the steps of revoking an SSL Certificate used by our OpenLDAP server and renewing it but we are unable to start slapd. Here are the commands we used: openssl verify hostname_domain_com_cert.pem We got back that the certificate was expired but "OK" We revoked the certificate we'd been using: openssl ca -revoke /etc/ssl/certs/hostname_domain_com_cert.pem Revoking worked fine. We created the new Cert Request by passing it the key file as input: openssl req -new -key hostname_domain_com_key.pem -out newreq.pem We generated a new certificate using the newly created request file "newreq.pem" openssl ca -policy policy_anything -out newcert.pem -infiles newreq.pem We looked at our cn=config.ldif file and found the locations for the key and cert and placed the newly dated certificate in the needed path. Still we are unable to start slapd with: service slapd start We get this message: Starting OpenLDAP: slapd - failed. The operation failed but no output was produced. For hints on what went wrong please refer to the system's logfiles (e.g. /var/log/syslog) or try running the daemon in Debug mode like via "slapd -d 16383" (warning: this will create copious output). Below, you can find the command line options used by this script to run slapd. Do not forget to specify those options if you want to look to debugging output: slapd -h 'ldap:/// ldapi:/// ldaps:///' -g openldap -u openldap -F /etc/ldap/slapd.d/ Here is what we found in /var/log/syslog Oct 23 20:18:25 ldap1 slapd[2710]: @(#) $OpenLDAP: slapd 2.4.21 (Dec 19 2011 15:40:04) $#012#011buildd@allspice:/build/buildd/openldap-2.4.21/debian/build/servers/slapd Oct 23 20:18:25 ldap1 slapd[2710]: main: TLS init def ctx failed: -1 Oct 23 20:18:25 ldap1 slapd[2710]: slapd stopped. Oct 23 20:18:25 ldap1 slapd[2710]: connections_destroy: nothing to destroy. We are not sure what else to try. Any ideas?

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• Side-By-Side Configuration Error VC90.CRT

  - by Swiss

  I keep receiving the following error when trying to run MikTeX 2.8 or Visual Studio 2008 on 64-Bit Windows Vista. It's particularly odd because both programs were working problem free until a few days ago. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. Opening the Application log provides the following information: Activation context generation failed for "C:\Program Files (x86)\MiKTeX 2.8\miktex\bin\texworks.exe". Error in manifest or policy file "C:\Program Files (x86)\MiKTeX 2.8\miktex\bin\Microsoft.VC90.CRT.MANIFEST" on line 4. Component identity found in manifest does not match the identity of the component requested. Reference is Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148". Definition is Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.1". Please use sxstrace.exe for detailed diagnosis. It looks like the problem is with Microsoft.VC90.CRT.MANIFEST, but I am not sure why or how to fix this problem. I have tried uninstalling/reinstalling Visual Studio and MikTeX, as well as uninstalling/reinstalling Microsoft's C++ Redistributable, but nothing seems to be fixing this problem.

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• lftp cannot connecto to IIS

  - by ruyrocha

  Hello, I can not connect to IIS using lftp as you can see here: <--- 200 Language is now English, UTF-8 encoding. ---> OPTS UTF8 ON <--- 200 OPTS UTF8 command successful - UTF8 encoding now ON. ---> HOST x.x.x.x <--- 504 Server cannot accept argument. ---> USER bla <--- 331 Password required for hgtrf. ---> PASS blabla <--- 230 User logged in. ---> PWD <--- 257 "/" is current directory. ---> PBSZ 0 <--- 200 PBSZ command successful. ---> PROT P <--- 534 Policy denies SSL. ---> PASV <--- 227 Entering Passive Mode (x.x.x.x,194,118). ---- Connecting data socket to (x.x.x.x) port 49782 **** Socket error (Connection refused) - reconnecting ---> LIST ---> ABOR ---- Closing aborted data socket ---- Closing control socket I could connect, list, retrieve and send files using standard ftp command. Do you have any suggestion?

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• iptables -P FORWARD DROP makes port forwarding slow

  - by Isaac

  I have three computers, linked like this: box1 (ubuntu) box2 router & gateway (debian) box3 (opensuse) [10.0.1.1] ---- [10.0.1.18,10.0.2.18,10.0.3.18] ---- [10.0.3.15] | box4, www [10.0.2.1] Among other things I want box2 to do nat and port forwarding, so that I can do ssh -p 2223 box2 to reach box3. For this I have the following iptables script: #!/bin/bash # flush iptables -F INPUT iptables -F FORWARD iptables -F OUTPUT iptables -t nat -F PREROUTING iptables -t nat -F POSTROUTING iptables -t nat -F OUTPUT # default default_action=DROP for chain in INPUT OUTPUT;do iptables -P $chain $default_action done iptables -P FORWARD DROP # allow ssh to local computer allowed_ssh_clients="10.0.1.1 10.0.3.15" for ip in $allowed_ssh_clients;do iptables -A OUTPUT -p tcp --sport 22 -d $ip -j ACCEPT iptables -A INPUT -p tcp --dport 22 -s $ip -j ACCEPT done # allow DNS iptables -A OUTPUT -p udp --dport 53 -m state \ --state NEW,ESTABLISHED,RELATED -j ACCEPT iptables -A INPUT -p udp --sport 53 -m state \ --state ESTABLISHED,RELATED -j ACCEPT # allow HTTP & HTTPS iptables -A OUTPUT -p tcp -m multiport --dports 80,443 -j ACCEPT iptables -A INPUT -p tcp -m multiport --sports 80,443 -j ACCEPT # # ROUTING # # allow routing echo 1 >/proc/sys/net/ipv4/ip_forward # nat iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE # http iptables -A FORWARD -p tcp --dport 80 -j ACCEPT iptables -A FORWARD -p tcp --sport 80 -j ACCEPT # ssh redirect iptables -t nat -A PREROUTING -p tcp -i eth1 --dport 2223 -j DNAT \ --to-destination 10.0.3.15:22 iptables -A FORWARD -p tcp --sport 22 -j ACCEPT iptables -A FORWARD -p tcp --dport 22 -j ACCEPT iptables -A FORWARD -p tcp --sport 1024:65535 -j ACCEPT iptables -A FORWARD -p tcp --dport 1024:65535 -j ACCEPT iptables -I FORWARD -j LOG --log-prefix "iptables denied: " While this works, it takes about 10 seconds to get a password promt from my ssh command. Afterwards, the connection is as responsive as could be. If I change the default policy for my FORWARD chain to "ACCEPT", then the password promt is there imediatly. I have tried analysing the logs, but I can not spot a difference in the logs for ACCEPT/DROP in my FORWARD chain. Also I have tried allowing all the unprivileged ports, as box1 uses thoses for doing ssh to box2. Any hints? (If the whole setup seems strange to you - the point of the exercise is to understand iptables ;))

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