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  • Measuring Usability with Common Industry Format (CIF) Usability Tests

    - by Applications User Experience
    Sean Rice, Manager, Applications User Experience A User-centered Research and Design Process The Oracle Fusion Applications user experience was five years in the making. The development of this suite included an extensive and comprehensive user experience design process: ethnographic research, low-fidelity workflow prototyping, high fidelity user interface (UI) prototyping, iterative formative usability testing, development feedback and iteration, and sales and customer evaluation throughout the design cycle. However, this process does not stop when our products are released. We conduct summative usability testing using the ISO 25062 Common Industry Format (CIF) for usability test reports as an organizational framework. CIF tests allow us to measure the overall usability of our released products.  These studies provide benchmarks that allow for comparisons of a specific product release against previous versions of our product and against other products in the marketplace. What Is a CIF Usability Test? CIF refers to the internationally standardized method for reporting usability test findings used by the software industry. The CIF is based on a formal, lab-based test that is used to benchmark the usability of a product in terms of human performance and subjective data. The CIF was developed and is endorsed by more than 375 software customer and vendor organizations led by the National Institute for Standards and Technology (NIST), a US government entity. NIST sponsored the CIF through the American National Standards Institute (ANSI) and International Organization for Standardization (ISO) standards-making processes. Oracle played a key role in developing the CIF. The CIF report format and metrics are consistent with the ISO 9241-11 definition of usability: “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.” Our goal in conducting CIF tests is to measure performance and satisfaction of a representative sample of users on a set of core tasks and to help predict how usable a product will be with the larger population of customers. Why Do We Perform CIF Testing? The overarching purpose of the CIF for usability test reports is to promote incorporation of usability as part of the procurement decision-making process for interactive products. CIF provides a common format for vendors to report the methods and results of usability tests to customer organizations, and enables customers to compare the usability of our software to that of other suppliers. CIF also enables us to compare our current software with previous versions of our software. CIF Testing for Fusion Applications Oracle Fusion Applications comprises more than 100 modules in seven different product families. These modules encompass more than 400 task flows and 400 user roles. Due to resource constraints, we cannot perform comprehensive CIF testing across the entire product suite. Therefore, we had to develop meaningful inclusion criteria and work with other stakeholders across the applications development organization to prioritize product areas for testing. Ultimately, we want to test the product areas for which customers might be most interested in seeing CIF data. We also want to build credibility with customers; we need to be able to make the case to current and prospective customers that the product areas tested are representative of the product suite as a whole. Our goal is to test the top use cases for each product. The primary activity in the scoping process was to work with the individual product teams to identify the key products and business process task flows in each product to test. We prioritized these products and flows through a series of negotiations among the user experience managers, product strategy, and product management directors for each of the primary product families within the Oracle Fusion Applications suite (Human Capital Management, Supply Chain Management, Customer Relationship Management, Financials, Projects, and Procurement). The end result of the scoping exercise was a list of 47 proposed CIF tests for the Fusion Applications product suite.  Figure 1. A participant completes tasks during a usability test in Oracle’s Usability Labs Fusion Supplier Portal CIF Test The first Fusion CIF test was completed on the Supplier Portal application in July of 2011.  Fusion Supplier Portal is part of an integrated suite of Procurement applications that helps supplier companies manage orders, schedules, shipments, invoices, negotiations and payments. The user roles targeted for the usability study were Supplier Account Receivables Specialists and Supplier Sales Representatives, including both experienced and inexperienced users across a wide demographic range.  The test specifically focused on the following functionality and features: Manage payments – view payments Manage invoices – view invoice status and create invoices Manage account information – create new contact, review bank account information Manage agreements – find and view agreement, upload agreement lines, confirm status of agreement lines upload Manage purchase orders (PO) – view history of PO, request change to PO, find orders Manage negotiations – respond to request for a quote, check the status of a negotiation response These product areas were selected to represent the most important subset of features and functionality of the flow, in terms of frequency and criticality of use by customers. A total of 20 users participated in the usability study. The results of the Supplier Portal evaluation were favorable and exceeded our expectations. Figure 2. Fusion Supplier Portal Next Studies We plan to conduct two Fusion CIF usability studies per product family over the next nine months. The next product to be tested will be Self-service Procurement. End users are currently being recruited to participate in this usability study, and the test sessions are scheduled to begin during the last week of November.

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  • pointToPosition in GridView does not work

    - by Unstoppable
    I have this code: long position = imageAdapter.getItemId (gridView.pointToPosition( (int) event.getX() (int) event.getY())); Theoretically, this code should work, but when I display information Log.d function, I always get a "0" position. What am I doing wrong? PS. The code I have implemented the method public void onMyGridTouch from this topic - Dynamically change the image color layout in a row in a GridView

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  • What ORMs work in medium trust?

    - by rcravens
    Environment: C#, MySql, GoDaddy Shared Hosting (medium trust). Assuming the above environment, what ORMs will work in a medium trust environment? Also consider the following features: minimal code changes to the ORM library. minimal disabling of features to run in medium trust. Bonus feature: fluent interface There are a lot of ORMs to choose from. What would your selection be?

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  • Windows Service Hosting WCF Objects over SSL (https) - Custom JSON Error Handling Doesn't Work

    - by bpatrick100
    I will first show the code that works in a non-ssl (http) environment. This code uses a custom json error handler, and all errors thrown, do get bubbled up to the client javascript (ajax). // Create webservice endpoint WebHttpBinding binding = new WebHttpBinding(); ServiceEndpoint serviceEndPoint = new ServiceEndpoint(ContractDescription.GetContract(Type.GetType(svcHost.serviceContract + ", " + svcHost.assemblyName)), binding, new EndpointAddress(svcHost.hostUrl)); // Add exception handler serviceEndPoint.Behaviors.Add(new FaultingWebHttpBehavior()); // Create host and add webservice endpoint WebServiceHost webServiceHost = new WebServiceHost(svcHost.obj, new Uri(svcHost.hostUrl)); webServiceHost.Description.Endpoints.Add(serviceEndPoint); webServiceHost.Open(); I'll also show you what the FaultingWebHttpBehavior class looks like: public class FaultingWebHttpBehavior : WebHttpBehavior { public FaultingWebHttpBehavior() { } protected override void AddServerErrorHandlers(ServiceEndpoint endpoint, EndpointDispatcher endpointDispatcher) { endpointDispatcher.ChannelDispatcher.ErrorHandlers.Clear(); endpointDispatcher.ChannelDispatcher.ErrorHandlers.Add(new ErrorHandler()); } public class ErrorHandler : IErrorHandler { public bool HandleError(Exception error) { return true; } public void ProvideFault(Exception error, MessageVersion version, ref Message fault) { // Build an object to return a json serialized exception GeneralFault generalFault = new GeneralFault(); generalFault.BaseType = "Exception"; generalFault.Type = error.GetType().ToString(); generalFault.Message = error.Message; // Create the fault object to return to the client fault = Message.CreateMessage(version, "", generalFault, new DataContractJsonSerializer(typeof(GeneralFault))); WebBodyFormatMessageProperty wbf = new WebBodyFormatMessageProperty(WebContentFormat.Json); fault.Properties.Add(WebBodyFormatMessageProperty.Name, wbf); } } } [DataContract] public class GeneralFault { [DataMember] public string BaseType; [DataMember] public string Type; [DataMember] public string Message; } The AddServerErrorHandlers() method gets called automatically, once webServiceHost.Open() gets called. This sets up the custom json error handler, and life is good :-) The problem comes, when we switch to and SSL (https) environment. I'll now show you endpoint creation code for SSL: // Create webservice endpoint WebHttpBinding binding = new WebHttpBinding(); ServiceEndpoint serviceEndPoint = new ServiceEndpoint(ContractDescription.GetContract(Type.GetType(svcHost.serviceContract + ", " + svcHost.assemblyName)), binding, new EndpointAddress(svcHost.hostUrl)); // This exception handler code below (FaultingWebHttpBehavior) doesn't work with SSL communication for some reason, need to resarch... // Add exception handler serviceEndPoint.Behaviors.Add(new FaultingWebHttpBehavior()); //Add Https Endpoint WebServiceHost webServiceHost = new WebServiceHost(svcHost.obj, new Uri(svcHost.hostUrl)); binding.Security.Mode = WebHttpSecurityMode.Transport; binding.Security.Transport.ClientCredentialType = HttpClientCredentialType.None; webServiceHost.AddServiceEndpoint(svcHost.serviceContract, binding, string.Empty); Now, with this SSL endpoint code, the service starts up correctly, and wcf hosted objects can be communicated with just fine via client javascript. However, the custom error handler doesn't work. The reason is, the AddServerErrorHandlers() method never gets called when webServiceHost.Open() is run. So, can anyone tell me what is wrong with this picture? And why, is AddServerErrorHandlers() not getting called automatically, like it does when I'm using non-ssl endpoints? Thanks!

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  • EF OrderBy method doesn't work with joins

    - by dudeNumber4
    Following works (ordered by name): from t in context.Table1.OrderBy( "it.Name" ) select t This doesn't work (no ordering): from t in context.Table1.OrderBy( "it.Name" ) join t2 in context.Table2 on t.SomeId equals t2.SomeId select t Nor does this (trying to reference the parent table to order): from t in context.Table1 join t2 in context.Table2.OrderBy( "it.Table1.Name" ) on t.SomeId equals t2.SomeId select t Nor does this (trying to order on the child table): from t in context.Table1 join t2 in context.Table2.OrderBy( "it.ChildName" ) on t.SomeId equals t2.SomeId select t How do I cause OrderBy not to be ignored while joining?

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  • [ASP.NET MVC] Ajax.BeginForm doesn't work asynchronously

    - by Tony
    Hi, I've read the article http://davidhayden.com/blog/dave/archive/2009/05/19/ASPNETMVCAjaxBeginForm.aspx and now I have small problem with that code: <%using (Ajax.BeginForm("ChangeData", new AjaxOptions { UpdateTargetId = "myLabel" })) { %> <input id="mbutton" type="submit" value="blabla" /> <%} %> <label id="myLabel"></label> then, in the MyBookController.cs is the code to be invoked asynchronous: public ActionResult ChangeData() { return Content("OK"); } but, it doesn't work asynchronously, the compiler doesn't go inside that method

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  • Spring ROO Serverside validation doesn't work

    - by Hussain
    I have created a User domain with not null fields. If i remove following javascript validation on submit. Spring.addDecoration(new Spring.ValidateAllDecoration({elementId:'proceed', event:'onclick'})); Server side validation for notNull attribute doesn't work. On save user is created without validation error. Am I missing something over here ??

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  • How does Appcelerator Titanium Mobile Work?

    - by Darrell Brogdon
    I'm working on building an iPhone app with Titanium Mobile 1.0 and I see that it compiles down to a native iPhone binary. How does this work? Seems like it would take a lot of heavy lifting to analyze the JavaScript code and do a direct translation into Objective-C without having a subset language like 280 North's Objective-J and Cappuccino.

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  • getElementByClass().setAttribute doesn't work

    - by Syom
    why when i write document.getElementByClass('home1').setAttribute('style', 'background-image:url(img/red_menu.PNG);'); it doesn't work? i have the element with class="home1" with document.getElementById('home1')... works fine thanks EDIT: and when i wrote document.getElementByClassName('home1').setAttribute, i have a javascript error Error: document.getElementsByClassName("home1").setAttribute is not a function

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  • How do bezier handles work?

    - by user146780
    On Wikipedia I found information about bezier curves and made a function to generate the inbetween points for a bezier polygon. I noticed that Expression Design uses bezier handles. This allows a circle to be made with 4 points each with a bezier handle. I'm just not sure mathematically how this works in relation with the formula for bezier point at time T. How do these handle vectors work to modify the shape? Basically what's there relation to the bezier formula? Thanks

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  • How does an "extern C" declaration work?

    - by samoz
    I'm taking a programming languages course and we're talking about the "extern C" declaration. How does this declaration work at a deeper level other than "it interfaces C and C++"? How does this affect the bindings that take place in the program as well?

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  • My profile avatar doesn't work! [closed]

    - by Nam Gi VU
    How can I change my avatar on stackoverflow.com? I click the change picture link in my profile but it link to gravatar website, then I select the picture for my gravatar associated with my email. But my avatar on stackoverflow.com still not changes after 24hours as announced. Somebody has a work-around? Please help!

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  • Getting A LINQ .InsertOnSubmit To Work

    - by Soo
    Hi SO, I'm trying to get an insert to work using LINQ and am having some difficulties. I am using this example to base my code: http://msdn.microsoft.com/en-us/library/bb763516.aspx I have my data object set up, but don't know what's going on when db.Orders.InsertOnSubmit is executed. How can I create this db object to insert a data object into my database using InsertOnSubmit?

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  • eclipse CDT codeassist doesnt work

    - by CodeMedic
    For some strange reason, my CDT code assist in the project I have been working doesn't seem to work anymore. Any idea where to look for? I did try removing the project's file ~/workspace/.metadata/.plugins/org.eclipse.cdt.make.core/MY-PROJECT.sc

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  • How do the readers fields should work like?

    - by David Marko
    In release notes of CouchDB 0.11 is stated, that it supports readers fields. I guess it should work similary as in Lotus Notes. But unfortunately I cant find any documentation on this topic. Can someone point me to documentation or some brief explanation at least? Thank you David

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  • #validate does not seem to work correctly with :on => :create/:update

    - by Tobias
    Greetings, I have a custom validation in my exemplary Movie model: class Movie < ActiveRecord::Base validate :it, :on => :create private def it self.errors.add 'foo', 'bar' end end This works on movie creation but also on updating an existing movie. :on => :update will also work for both. Might that be a bug or am I missing something? Best regards Tobias

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  • killBackgroundProcesses does not work on SETTINGS?

    - by Anthony
    I want to kill the background process of SETTINGS by using killBackgroundProcesses. But it does not work without any errors? I use API(8) level 2.2 and having KILL_BACKGROUND_PROCESSES permission in manifest. ActivityManager activityManager = (ActivityManager)getApplicationContext().getSystemService(Context.ACTIVITY_SERVICE); activityManager.killBackgroundProcesses("com.android.settings"); "com.android.settings" is checked by getPackageName of getRunningTasks in ActivityManager.

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