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  • Stir Trek 2: Iron Man Edition

    Next month (7 May 2010) Ill be presenting at the second annual Stir Trek event in Columbus, Ohio. Stir Trek (so named because last year its themes mixed MIX and the opening of the Star Trek movie) is a very cool local event.  Its a lot of fun to present at and to attend, because of its unique venue: a movie theater.  And whats more, the cost of admission includes a private showing of a new movie (this year: Iron Man 2).  The sessions cover a variety of topics (not just Microsoft), similar to CodeMash.  The event recently sold out, so Im not telling you all of this so that you can go and sign up (though I believe you can get on the waitlist still).  Rather, this is pretty much just an excuse for me to talk about my session as a way to organize my thoughts. Im actually speaking on the same topic as I did last year, but the key difference is that last year the subject of my session was nowhere close to being released, and this year, its RTM (as of last week).  Thats right, the topic is Whats New in ASP.NET 4 how did you guess? Whats New in ASP.NET 4 So, just what *is* new in ASP.NET 4?  Hasnt Microsoft been spending all of their time on Silverlight and MVC the last few years?  Well, actually, no.  There are some pretty cool things that are now available out of the box in ASP.NET 4.  Theres a nice summary of the new features on MSDN.  Here is my super-brief summary: Extensible Output Caching use providers like distributed cache or file system cache Preload Web Applications IIS 7.5 only; avoid the startup tax for your site by preloading it. Permanent (301) Redirects are finally supported by the framework in one line of code, not two. Session State Compression Can speed up session access in a web farm environment.  Test it to see. Web Forms Features several of which mirror ASP.NET MVC advantages (viewstate, control ids) Set Meta Keywords and Description easily Granular and inheritable control over ViewState Support for more recent browsers and devices Routing (introduced in 3.5 SP1) some new features and zero web.config changes required Client ID control makes client manipulation of DOM elements much simpler. Row Selection in Data Controls fixed (id based, not row index based) FormView and ListView enhancements (less markup, more CSS compliant) New QueryExtender control makes filtering data from other Data Source Controls easy More CSS and Accessibility support Reduction of Tables and more control over output for other template controls Dynamic Data enhancements More control templates Support for inheritance in the Data Model New Attributes ASP.NET Chart Control (learn more) Lots of IDE enhancements Web Deploy tool My session will cover many but not all of these features.  Theres only an hour (3pm-4pm), and its right before the prize giveaway and movie showing, so Ill be moving quickly and most likely answering questions off-line via email after the talk. Hope to see you there! Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Analytics in an Omni-Channel World

    - by David Dorf
    Retail has been around ever since mankind started bartering.  The earliest transactions were very specific to the individuals buying and selling, then someone had the bright idea to open a store.  Those transactions were a little more generic, but the store owner still knew his customers and what they wanted.  As the chains rolled out, customer intimacy was sacrificed for scale, and retailers began to rely on segments and clusters.  But thanks to the widespread availability of data and the technology to convert said data into information, retailers are getting back to details. The retail industry is following a maturity model for analytics that is has progressed through five stages, each delivering more value than the previous. Store Analytics Brick-and-mortar retailers (and pure-play catalogers as well) that collect anonymous basket-level data are able to get some sense of demand to help with allocation decisions.  Promotions and foot-traffic can be measured to understand marketing effectiveness and perhaps focus groups can help test ideas.  But decisions are influenced by the majority, using faceless customer segments and aggregated industry data points.  Loyalty programs help a little, but in many cases the cost outweighs the benefits. Web Analytics The Web made it much easier to collect data on specific, yet still anonymous consumers using cookies to track visits. Clickstreams and product searches are analyzed to understand the purchase journey, gauge demand, and better understand up-selling opportunities.  Personalization begins to allow retailers target market consumers with recommendations. Cross-Channel Analytics This phase is a minor one, but where most retailers probably sit today.  They are able to use information from one channel to bolster activities in another. However, there are technical challenges combining data silos so its not an easy task.  But for those retailers that are able to perform analytics on both sources of data, the pay-off is pretty nice.  Revenue per customer begins to go up as customers have a better brand experience. Mobile & Social Analytics Big data technologies are enabling a 360-degree view of the customer by incorporating psychographic data from social sites alongside traditional demographic data.  Retailers can track individual preferences, opinions, hobbies, etc. in order to understand a consumer's motivations.  Using mobile devices, consumers can interact with brands anywhere, anytime, accessing deep product information and reviews.  Mobile, combined with a loyalty program, presents an opportunity to put shopping into geographic context, understanding paths to the store, patterns within the store, and be an always-on advertising conduit. Omni-Channel Analytics All this data along with the proper technology represents a new paradigm in which the clock is turned back and retail becomes very personal once again.  Rich, individualized data better illuminates demand, allows for highly localized assortments, and helps tailor up-selling.  Interactions with all channels help build an accurate profile of each consumer, and allows retailers to tailor the retail experience to meet the heightened expectations of today's sophisticated shopper.  And of course this culminates in greater customer satisfaction and business profitability.

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  • Things I've noticed with DVCS

    - by Wes McClure
    Things I encourage: Frequent local commits This way you don't have to be bothered by changes others are making to the central repository while working on a handful of related tasks.  It's a good idea to try to work on one task at a time and commit all changes at partitioned stopping points.  A local commit doesn't have to build, just FYI, so a stopping point doesn't mean a build point nor a point that you can push centrally.  There should be several of these in any given day.  2 hours is a good indicator that you might not be leveraging the power of frequent local commits.  Once you have verified a set of changes works, save them away, otherwise run the risk of introducing bugs into it when working on the next task.  The notion of a task By task I mean a related set of changes that can be completed in a few hours or less.  In the same token don’t make your tasks so small that critically related changes aren’t grouped together.  Use your intuition and the rest of these principles and I think you will find what is comfortable for you. Partial commits Sometimes one task explodes or unknowingly encompasses other tasks, at this point, try to get to a stopping point on part of the work you are doing and commit it so you can get that out of the way to focus on the remainder.  This will often entail committing part of the work and continuing on the rest. Outstanding changes as a guide If you don't commit often it might mean you are not leveraging your version control history to help guide your work.  It's a great way to see what has changed and might be causing problems.  The longer you wait, the more that has changed and the harder it is to test/debug what your changes are doing! This is a reason why I am so picky about my VCS tools on the client side and why I talk a lot about the quality of a diff tool and the ability to integrate that with a simple view of everything that has changed.  This is why I love using TortoiseHg and SmartGit: they show changed files, a diff (or two way diff with SmartGit) of the current selected file and a commit message all in one window that I keep maximized on one monitor at all times. Throw away / stash commits There is extreme value in being able to throw away a commit (or stash it) that is getting out of hand.  If you do not commit often you will have to isolate the work you want to commit from the work you want to throw away, which is wasted productivity and highly prone to errors.  I find myself doing this about once a week, especially when doing exploratory re-factoring.  It's much easier if I can just revert all outstanding changes. Sync with the central repository daily The rest of us depend on your changes.  Don't let them sit on your computer longer than they have to.  Waiting increases the chances of merge conflict which just decreases productivity.  It also prohibits us from doing deploys when people say they are done but have not merged centrally.  This should be done daily!  Find a way to partition the work you are doing so that you can sync at least once daily. Things I discourage: Lots of partial commits right at the end of a series of changes If you notice lots of partial commits at the end of a set of changes, it's likely because you weren't frequently committing, nor were you watching for the size of the task expanding beyond a single commit.  Chances are this cost you productivity if you use your outstanding changes as a guide, since you would have an ever growing list of changes. Committing single files Committing single files means you waited too long and no longer understand all the changes involved.  It may mean there were overlapping changes in single files that cannot be isolated.  In either case, go back to the suggestions above to avoid this.  Committing frequently does not mean committing frequently right at the end of a day's work. It should be spaced out over the course of several tasks, not all at the end in a 5 minute window.

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  • Impressions on jQuery Mobile

    - by Jeff
    For the uninitiated, jQuery Mobile is a sweet little client framework that turns regular HTML into something more touch and mobile friendly. It results in a user interface that has bigger targets, rounded corners and simple skinning capability. When it was announced that ASP.NET MVC 4 would include support for a mobile-sensitive view engine, offering up alternate views for clients that fit the mobile profile, I was all over that. Combined with jQuery Mobile, it brought a chance to do some experimentation. I blitzed through the views in POP Forums and converted them all to mobile views. (For the curious, this first pass can be found here on CodePlex, while a more recent update that uses RC 2 of jQuery Mobile v1.1.0 is running on the demo site.) Initially, it was kind of a mixed bag. The jQuery demo site also acts as documentation, and it’s reasonably complete. I had no problem getting up a lot of basic views quickly, splitting out portions of some pages as subpages that they quickly load in. The default behavior in the older version was to slide the pages in, which looked a little weird when you were using a back button. They’ve since changed it so the default transition is a fade in/out. Because you’re dealing with Web pages, I don’t think anyone is really under the illusion that you’re not using a native app, so I don’t know that this matters. I’ve tested extensively on iPad and Windows Phone, and to be honest, I’ve encountered a lot of issues. On Windows Phone, there is some kind of inconsistency that prevents the proper respect for the viewport settings. The text background on text fields (for labeling) doesn’t work, either. On both platforms, certain in-DOM page navigation links work only half of the time. Is this an issue of user error? Probably, but that’s what’s frustrating about it. Most of what you accomplish with this framework involves decorating various elements with CSS classes. There isn’t any design-time safety to speak of to make sure that you’re doing it right. I think the issues can be overcome, but there are some trade-offs to consider. The first is download size. Yes, the scripts and CSS do get cached, but that first hit will cost nearly 40k for the mobile parts. That’s still a lot when you’re on some crappy AT&T EDGE network, or hotel Wi-Fi. Then you have to ask yourself, do you really want your app to look like it’s native to iOS? I’m not saying that’s a bad thing, because consistent UI is good, but you will end up feeling a whole lot of sameness, and maybe you don’t want that. I did some experimentation to try and Metro-ize the jQuery Mobile theme, and it’s kind of a mixed bag. It mostly works, but you get some weirdness on badges and with buttons that I’m not crazy about. It probably just means you need to keep tweaking. At this point, I’m a little torn about whether or not I’ll use it for POP Forums or one of the sites I’m working on. The benefits are pretty strong, but figuring out where I’m doing it wrong is proving a little time consuming.

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  • PARTNER WEBCAST- ORACLE COMPETENCE - PROGRAM (COMPETENCE VIRTUAL)

    - by mseika
    I am pleased to invite you to join the second (Competence Virtual). In Competence - program we will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Competencewill be presented on 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Competence is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available two weeks after the webcast. What are the Benefits for Partners? Find out how Competence helps you to improve your after sales Discover new functions and features so you can enrich your Customer’s solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleagues alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Applications portfolio – for your and your Customer’s benefit.   Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions:- Fusion CRM: Effective, Efficient and Easy- Fusion HCM: Talent management overview performance, goals, talent review- Distributed Order Management - Fusion SCM Solution- Oracle Transportation Management- Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management- Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences- EPM 11.1.2.2 Overview- Oracle Hyperion Profitability and Cost Management, 11.1.2.1 For more details please visit and other breakout sessions on OPN page. Delivery FormatCompetence- program (Competence Virtual) is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the cast via chat and subject matter experts will provide verbal answers live. Competence consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available two weeks after the webcast. You can also see Competence afterwards as its content will be available online for the next 6-12 months.The next Competence web casts will be presented as follows: June the 4th  2012 September the 3rd  2012 December the 3rd  2012 March the 4th  2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me at [email protected]. Best regards Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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  • links for 2010-12-23

    - by Bob Rhubart
    Oracle VM Virtualbox 4.0 extension packs (Wim Coekaerts Blog) Wim Coekaerts describes the the new extension pack in Oracle VM Virtualbox 4.0 and how it's different from 3.2 and earlier releases. (tags: oracle otn virtualization virtualbox) Oracle Fusion Middleware Security: Creating OES SM instances on 64 bit systems "I've already opened a bug on this against OES 10gR3 CP5, but in case anyone else runs into it before it gets fixed I wanted to blog it too. (NOTE: CP5 is when official support was introduced for running OES on a 64 bit system with a 64 bit JVM)" - Chris Johnson (tags: oracle otn fusionmiddleware security) Oracle Enterprise Manager Grid Control: Shared loader directory, RAC and WebLogic Clustering "RAC is optional. Even the load balancer is optional. The feed from the agents also goes to the load balancer on a different port and it is routed to the available management server. In normal case, this is ok." - Porus Homi Havewala (tags: WebLogic oracle otn grid clustering) Magic Web Doctor: Thought Process on Upgrading WebLogic Server to 11g "Upgrading to new versions can be challenging task, but it's done for linear scalability, continuous enhanced availability, efficient manageability and automatic/dynamic infrastructure provisioning at a low cost." - Chintan Patel (tags: oracle otn weblogic upgrading) InfoQ: Using a Service Bus to Connect the Supply Chain Peter Paul van de Beek presents a case study of using a service bus in a supply channel connecting a wholesale supplier with hundreds of retailers, the overall context and challenges faced – including the integration of POS software coming from different software providers-, the solution chosen and its implementation, how it worked out and the lessons learned along the way. (tags: ping.fm) Oracle VM VirtualBox 4.0 is released! - The Fat Bloke Sings The Fat Bloke spreads the news and shares some screenshots.  (tags: oracle otn virtualization virtualbox) Leaks on Wikis: "Corporations...You're Next!" Oracle Desktop Virtualization Can Help. (Oracle's Virtualization Blog) "So what can you do to guard against these types of breaches where there is no outsider (or even insider) intrusion to detect per se, but rather someone with malicious intent is physically walking out the door with data that they are otherwise allowed to access in their daily work?" - Adam Hawley (tags: oracle otn virtualization security) OTN ArchBeat Podcast Guest Roster As the OTN ArchBeat Podcast enters its third year, it's time to acknowledge the invaluable contributions of the guests who have participated in ArchBeat programs. Check out this who's who of ArchBeat podcast panelists, with links to their respective interviews and more. (tags: oracle otn oracleace podcast archbeat) Show Notes: Architects in the Cloud (ArchBeat) Now available! Part 2 (of 4) of the ArchBeat interview with Stephen G. Bennett and Archie Reed, the authors of "Silver Clouds, Dark Linings: A Concise Guide to Cloud Computing." (tags: oracle otn podcast cloud) A Cautionary Tale About Multi-Source JNDI Configuration (Scott Nelson's Portal Productivity Ponderings) "I ran into this issue after reading that p13nDataSource and cgDataSource-NonXA should not be configured as multi-source. There were some issues changing them to use the basic JDBC connection string and when rolling back to the bad configuration the server went 'Boom.'" - Scott Nelson (tags: weblogic jdbc oracle jndi)

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  • Microsoft Build 2012 Day 1 Keynote Summary

    - by Tim Murphy
    So I have finally dried the tears after watching the Keynote for Build 2012.  This wasn’t because it was an emotional presentation, but because for the second year I missed the goodies.  Each on site attendee got a Surface RT, a Lumia 920 and a voucher for 100GB of SkyDrive storage. The event was opened with the announcement that in the three days since the launch of Windows 8 over 4 million upgrades have been sold.  I don’t care who you are that is an impressive stat.  Ballmer then spent a fair amount of time remaking the case for the Windows and Windows Phone platforms similar to what we have heard over the last to launch events. There were some cool, but non-essential demos.  The one that was the most fun was the Perceptive Pixel 82” slate device.  At first glance I wondered why I would ever want such a device, but then Ballmer explained it’s possible use for schools and boardrooms.  The actually made sense. Then things got strange.  Steve started explaining features that developers could leverage.  Usually this type of information is left to the product leads.  He focused on the integration with the Charms features such as Search and Share. Steve “Guggs” Guggenheim showed off an app that would appeal to my kids from Disney called “Agent P” which is base on Phineas and Ferb.  Then he got to the meat of the presentation.  We found out that you could add a tile that can be used to sell ad space.  In the same vein we also found out that you could use Microsoft’s, Paypal’s or any commerce engine of your own creation or choosing. For those who are interested in sports and especially developing sports apps you would have found the small presentation from Michael Bayle of ESPN.  He introduced the ESPN app which has tons of features.  For the developers in the crowd he also mentioned that ESPN has an API available at developer.espn.com. During the launch events we were told apps were coming.  In this presentation we were actually shown a scrolling list of logos and told about a couple of them.  Ballmer mentioned specifically Twitter, SAP and DropBox.  These are impressive names that were just a couple of the list impressive names. Steve Ballmer addressed the question of why you should develop for the Windows 8 platform.  He feels that Microsoft has the best commercial terms for developers, a better way to build apps than other platforms and a variety of form factors.  His key point though was the available volume of customers given the current Windows install base and assuming even a flat growth of the platform.  This he backed with a promise that Microsoft is going to do better at marketing and you won’t be able to avoid the ads that they are bringing out. The last section of the key note was present by Kevin Gallo from the Windows Phone team.  This was the real reason I tuned into the webcast.  He impressed upon those watching that the strength of developing for the Microsoft platform is the common programming model that now exist.  While there are difference between form factor implementations you can leverage code across them. He claimed that 90% of developer requests for Windows Phone 8 had been implemented.  These include: More controls with better performance Better live tiles including lock screen integration Speech support in custom apps Easier submission to the market place App camera integration VOIP and chat support Bluetooth and NFC support Native C++ development Direct 3D development   The quote from Kevin that stood out for me was that “Take your Dramamine and buckle your seatbelt type of games are coming to Windows Phone 8”.  He back this up by displaying a list of game development frameworks and then having Unity come out and do a demo. Ok, almost done … The last two things of note for me were the announcement that the SDK is immediately available at dev.windowsphone.com and that they were reducing the cost of an individual developer account to $8 for the next 8 days. Let the development commence. del.icio.us Tags: Build 2012,Windows 8,Windows Phone 8,Windows Phone

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  • WebCenter Customer Spotlight: Textron Inc.

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. The implementation enables Textron’s subsidiaries to adjust more quickly to customer demands,  reduced Website management cost & time to update content on a Website while allowing to integrate its Website updates more closely with social media and mobile platforms. Company OverviewTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Business ChallengesWith numerous subsidiaries and more than 50 public Websites, Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Solution DeployedTextron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. Specifically, Textron: Used Oracle WebCenter Sites to integrate Web experience management capabilities for all Textron brands, including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen Developed Website templates to enable marketing and communications professionals to easily make updates to their Websites, without having to work with IT Reduced Website management costs, as it costs more for IT to coordinate Website updates as opposed to marketing and communications Enabled IT to concentrate on other activities to enhance overall operations for Textron, such as project workflows Acquired a platform that enables marketing teams to integrate their Websites with social media and mobile platforms, allowing subsidiaries to make updates and contact customers anytime and everywhere—including through tablets and smartphones Reduced the time it takes to update content on a Website, including press releases, by enabling communications professionals to make updates directly Developed more appealing visual designs for Websites to help enhance customer purchase Business ResultsThe implementation enabled Textron’s subsidiaries to adjust more quickly to customer demands and Textron’s IT staff to concentrate on other processes, such as writing code and developing new workflows, enabling them to enhance company processes. In addition, Textron can use Oracle WebCenter Sites to integrate its Website updates more closely with social media and mobile platforms, enabling marketing and communications teams to make updates anytime and everywhere. The initiative has enabled Textron to save money by freeing IT up to work on more important tasks, instituting new e-commerce and mobile initiatives to better engage customers, and by ensuring efficient Website management processes to quickly adjust to customer demands.  “We considered a number of products, but chose Oracle WebCenter Sites because it provides the best user interface. We reviewed customer references and analyst reports, and Oracle WebCenter Sites was consistently at the top of the list,” Brad Hof, Manager, Advanced Business Solutions and Web Communications, Textron Inc. Additional Information Tectron Inc. Customer Snapshot Oracle WebCenter Sites

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • Review&ndash;Build Android and iOS apps in Visual Studio with Nomad

    - by Bill Osuch
    Nomad is a Visual Studio extension that allows you build apps for both Android and iOS platforms in Visual Studio using HTML5. There is no need to switch between .Net, Java and Objective-C to target different platforms - write your code once in HTML5 and build for all common mobile platforms and tablets. You have access to the native hardware functions (such as camera and GPS) through the PhoneGap library, UI libraries such as jQuery mobile allow you to create an impressive UI with minimal work. Nomad is still in an early access beta stage, so the documentation is a bit sparse. In fact, the only documentation is a simple series of steps on how to install the plug-in, set up a project, build and deploy it. You're going to want to be a least a little familiar with the PhoneGap library and jQuery mobile to really tap into the power of this. The sample project included with the download shows you just how simple it is to create projects in Visual Studio. The sample solution comes with an index.html file containing the HTML5 code, the Cordova (PhoneGap) library, jQuery libraries, and a JQuery style sheet: The html file is pretty straightforward. If you haven't experimented with JQuery mobile before, some of the attributes (such as data-role) might be new to you, but some quick Googling will fill in everything you need to know. The first part of the file builds a simple (but attractive) list with some links in it: The second part of the file is where things get interesting and it taps into the PhoneGap library. For instance, it gets the geolocation position by calling position.coords.latitude and position.coords.longitude: ...and then displays it in a simple span: Building is pretty simple, at least for Android (I'm not an iOS developer so I didn't look at that feature) - just configure the display name, version number, and package ID. There's no need to specify Android version; Nomad supports 2.2 and later. Enter these bits of information, click the new "Build for Android" button (not the regular Visual Studio Build link...) and you get a dialog box saying that your code is being built by their cloud build service (so no building while away from a WiFi signal apparently). After a couple minutes you wind up with a .apk file that can be copied over to your device. Applications built with Nomad for Android currently use a temporary certificate, so you can test the app on your devices but you cannot publish them in the Google Play Store (yet). And I love the "success" dialog box: Since Nomad is still in Beta, no pricing plans have been announced yet, so I'll be curious to see if this becomes a cost-effective solution to mobile app development. If it is, I may even be tempted to spring for the $99 iOS membership fee! In the meantime, I plan to work on porting some of my apps over to it and seeing how they work. My only quibble at this time is the lack of a centralized documentation location - I'd like to at least see which (if any) features of JQuery and PhoneGap are limited or not supported. Also, some notes on targeting different Android screen sizes would be nice, but it's relatively easy to find jQuery examples out on the InterWebs. Oh well, trial and error! You can download the Nomad extension for Visual Studio by going to their web site: www.vsnomad.com. Technorati Tags: Android, Nomad

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  • Does your analytic solution tell you what questions to ask?

    - by Manan Goel
    Analytic solutions exist to answer business questions. Conventional wisdom holds that if you can answer business questions quickly and accurately, you can take better business decisions and therefore achieve better business results and outperform the competition. Most business questions are well understood (read structured) so they are relatively easy to ask and answer. Questions like what were the revenues, cost of goods sold, margins, which regions and products outperformed/underperformed are relatively well understood and as a result most analytics solutions are well equipped to answer such questions. Things get really interesting when you are looking for answers but you don’t know what questions to ask in the first place? That’s like an explorer looking to make new discoveries by exploration. An example of this scenario is the Center of Disease Control (CDC) in United States trying to find the vaccine for the latest strand of the swine flu virus. The researchers at CDC may try hundreds of options before finally discovering the vaccine. The exploration process is inherently messy and complex. The process is fraught with false starts, one question or a hunch leading to another and the final result may look entirely different from what was envisioned in the beginning. Speed and flexibility is the key; speed so the hundreds of possible options can be explored quickly and flexibility because almost everything about the problem, solutions and the process is unknown.  Come to think of it, most organizations operate in an increasingly unknown or uncertain environment. Business Leaders have to take decisions based on a largely unknown view of the future. And since the value proposition of analytic solutions is to help the business leaders take better business decisions, for best results, consider adding information exploration and discovery capabilities to your analytic solution. Such exploratory analysis capabilities will help the business leaders perform even better by empowering them to refine their hunches, ask better questions and take better decisions. That’s your analytic system not only answering the questions but also suggesting what questions to ask in the first place. Today, most leading analytic software vendors offer exploratory analysis products as part of their analytic solutions offerings. So, what characteristics should be top of mind while evaluating the various solutions? The answer is quite simply the same characteristics that are essential for exploration and analysis – speed & flexibility. Speed is required because the system inherently has to be agile to handle hundreds of different scenarios with large volumes of data across large user populations. Exploration happens at the speed of thought so make sure that you system is capable of operating at speed of thought. Flexibility is required because the exploration process from start to finish is full of unknowns; unknown questions, answers and hunches. So, make sure that the system is capable of managing and exploring all relevant data – structured or unstructured like databases, enterprise applications, tweets, social media updates, documents, texts, emails etc. and provides flexible Google like user interface to quickly explore all relevant data. Getting Started You can help business leaders become “Decision Masters” by augmenting your analytic solution with information discovery capabilities. For best results make sure that the solution you choose is enterprise class and allows advanced, yet intuitive, exploration and analysis of complex and varied data including structured, semi-structured and unstructured data.  You can learn more about Oracle’s exploratory analysis solutions by clicking here.

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  • Windows Azure Recipe: Consumer Portal

    - by Clint Edmonson
    Nearly every company on the internet has a web presence. Many are merely using theirs for informational purposes. More sophisticated portals allow customers to register their contact information and provide some level of interaction or customer support. But as our understanding of how consumers use the web increases, the more progressive companies are taking advantage of social web and rich media delivery to connect at a deeper level with the consumers of their goods and services. Drivers Cost reduction Scalability Global distribution Time to market Solution Here’s a sketch of how a Windows Azure Consumer Portal might be built out: Ingredients Web Role – this will host the core of the solution. Each web role is a virtual machine hosting an application written in ASP.NET (or optionally php, or node.js). The number of web roles can be scaled up or down as needed to handle peak and non-peak traffic loads. Database – every modern web application needs to store data. SQL Azure databases look and act exactly like their on-premise siblings but are fault tolerant and have data redundancy built in. Access Control (optional) – if identity needs to be tracked within the solution, the access control service combined with the Windows Identity Foundation framework provides out-of-the-box support for several social media platforms including Windows LiveID, Google, Yahoo!, Facebook. It also has a provider model to allow integration with other platforms as well. Caching (optional) – for sites with high traffic with lots of read-only data and lists, the distributed in-memory caching service can be used to cache and serve up static data at higher scale and speed than direct database requests. It can also be used to manage user session state. Blob Storage (optional) – for sites that serve up unstructured data such as documents, video, audio, device drivers, and more. The data is highly available and stored redundantly across data centers. Each entry in blob storage is provided with it’s own unique URL for direct access by the browser. Content Delivery Network (CDN) (optional) – for sites that service users around the globe, the CDN is an extension to blob storage that, when enabled, will automatically cache frequently accessed blobs and static site content at edge data centers around the world. The data can be delivered statically or streamed in the case of rich media content. Training Labs These links point to online Windows Azure training labs where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. See my Windows Azure Resource Guide for more guidance on how to get started, including links web portals, training kits, samples, and blogs related to Windows Azure.

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  • Managing Operational Risk of Financial Services Processes – part 1/ 2

    - by Sanjeevio
    Financial institutions view compliance as a regulatory burden that incurs a high initial capital outlay and recurring costs. By its very nature regulation takes a prescriptive, common-for-all, approach to managing financial and non-financial risk. Needless to say, no longer does mere compliance with regulation will lead to sustainable differentiation.  Genuine competitive advantage will stem from being able to cope with innovation demands of the present economic environment while meeting compliance goals with regulatory mandates in a faster and cost-efficient manner. Let’s first take a look at the key factors that are limiting the pursuit of the above goal. Regulatory requirements are growing, driven in-part by revisions to existing mandates in line with cross-border, pan-geographic, nature of financial value chains today and more so by frequent systemic failures that have destabilized the financial markets and the global economy over the last decade.  In addition to the increase in regulation, financial institutions are faced with pressures of regulatory overlap and regulatory conflict. Regulatory overlap arises primarily from two things: firstly, due to the blurring of boundaries between lines-of-businesses with complex organizational structures and secondly, due to varying requirements of jurisdictional directives across geographic boundaries e.g. a securities firm with operations in US and EU would be subject different requirements of “Know-Your-Customer” (KYC) as per the PATRIOT ACT in US and MiFiD in EU. Another consequence and concomitance of regulatory change is regulatory conflict, which again, arises primarily from two things: firstly, due to diametrically opposite priorities of line-of-business and secondly, due to tension that regulatory requirements create between shareholders interests of tighter due-diligence and customer concerns of privacy. For instance, Customer Due Diligence (CDD) as per KYC requires eliciting detailed information from customers to prevent illegal activities such as money-laundering, terrorist financing or identity theft. While new customers are still more likely to comply with such stringent background checks at time of account opening, existing customers baulk at such practices as a breach of trust and privacy. As mentioned earlier regulatory compliance addresses both financial and non-financial risks. Operational risk is a non-financial risk that stems from business execution and spans people, processes, systems and information. Operational risk arising from financial processes in particular transcends other sources of such risk. Let’s look at the factors underpinning the operational risk of financial processes. The rapid pace of innovation and geographic expansion of financial institutions has resulted in proliferation and ad-hoc evolution of back-office, mid-office and front-office processes. This has had two serious implications on increasing the operational risk of financial processes: ·         Inconsistency of processes across lines-of-business, customer channels and product/service offerings. This makes it harder for the risk function to enforce a standardized risk methodology and in turn breaches harder to detect. ·         The proliferation of processes coupled with increasingly frequent change-cycles has resulted in accidental breaches and increased vulnerability to regulatory inadequacies. In summary, regulatory growth (including overlap and conflict) coupled with process proliferation and inconsistency is driving process compliance complexity In my next post I will address the implications of this process complexity on financial institutions and outline the role of BPM in lowering specific aspects of operational risk of financial processes.

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  • Desktop Applications Versus Web Applications

    Up until the advent of the internet programmers really only developed one type of application used by end-users.  This type of application was called a desktop application. As the name implies, these applications ran strictly from a desktop computer, and were limited by the resources available to the computer. Initially, this type of applications did not need resources outside of the scope of the computer in which they installed. The problem with this type of application is that if multiple end-users need to access the same desktop application, then the application must be installed on the end-user’s computer. In this age of software development security was not as big of a concern as it is today with other types of applications. This is primarily due to the fact that an end-user must have access to the computer where the software is installed in order for them to access the application. In addition, developers could also password protect the application just in case an authorized end-user was able to gain access to the computer. With the birth of the internet a second form of application emerged because developers were trying to solve inherent issues with the preexisting desktop application. One of the solutions to overcome some of the short comings of desktop applications is the web application. Web applications are hosted on a centralized server and clients only need to have network access and a web browser in order to access the application. Because a web application can be installed on a remote server it removes the need for individual installations of the same application on each end-user’s computer.  The main benefits to an application being hosted on a server is increased accessibility to the application due to the fact that nothing has to be installed on a desktop computer for an end-user to be able to access the application. In addition, web applications are much easier to maintain because any change to the application is applied on the server and is inherently applied to any end-user trying to use the application. This removes the time needed to install and maintain individual installations of a desktop application. However with the increased accessibility there are additional costs that are incurred compared to a desktop application because of the additional cost and maintenance of a server hosting the application. Typically, after a desktop application is purchased there are no additional reoccurring fees associated with the application.  When developing a web based application there are additional considerations that must be addressed compared to a desktop application. The added benefit of increased accessibility also now adds a new failure point when trying to gain access to an application. An end-user now must have network connectivity in order to access the application. This issue is not a concern for desktop applications because there resources are typically bound to the computer in which they run. Since the availability of an application is increased with the use of the client-server model in a web based application, additional security concerns now come in to play. As stated before a, desktop application is bound to the accessibility of the end-user to the computer that the application is installed. This is not the case with web based applications because they potentially could have access from anywhere with the proper internet/network connection. Additional security steps are required to insure the integrity of the application and its data. Examples of these steps include and are not limited to the following: Restricted/Password Areas This form of security is used when specific information can only be accessed by end-users based on a set of accessibility rules. IP Restrictions This form of security is used when only specific locations need to access an application. This form of security is applied from within the web server or a firewall. Network Restrictions (Firewalls) This form of security is used to contain access to an application within a specific sub set of a network. Data Encryption This form of security is used transform personally identifiable information in to something unreadable so that it can be stored for future use. Encrypted Protocols (HTTPS) This form of security is used to prevent others from reading messages being sent between applications over a network.

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  • BizTalk Server 2013 beta on Windows 8 (with Visual Studio 2012, SQL Server 2012 &amp; ESB Toolkit 2.2)

    - by Vishal
    Hello BizTalkers, Finally, Microsoft released the beta version of BizTalk Server 2010 R2 and now its called BizTalk Server 2013. I had tried the BTS 2010 R2 CTP version on Windows Azure VM and particularly I was excited about the RESTful services support and ESB fully integrated into BizTalk. Well didn’t get chance to test it much, Azure & VM running cost associated . Anyways, I was waiting for this announcement and I was so much glad that Microsoft finally released the on premise one.  Check what’s new in the BizTalk Server 2013.  Officially Microsoft says that BizTalk Server 2013 “beta” is not supported on Windows 8 but I was curious to try it out. Below is my installation and configuration experience. Virtual Machine configuration: VM Ware Workstation 9.0. Windows 8 Enterprise x64. SQL Server 2012. Visual Studio 2012 Ultimate. BizTalk Server 2013 beta. Windows 8 Machine name: WIN8 Local Administrator account name: Admin First I installed Windows 8 Enterprise on a VM Ware Workstation 9.0 and updated the OS. Even Windows 8 is the new release so luckily didn’t had much updates to perform. Next Installed Visual Studio 2012 Ultimate which was straightforward installation. Next Installed SQL Server 2012. Select New SQL Server stand-alone installation & followed the steps as shown in the screenshot below.   Once the installation is finished, fire up SQL Server Management Studio and try connecting. Initially when the management studio opened up, I thought why did Visual Studio 2010 open when I tried opening SQL Management studio but well, they made the interface alike VS 2010. Cool, I like it. Next is the real deal, download the BizTalk Server 2013 and unzip to particular folder. Double click the Setup.exe and follow the steps in the screenshots. Install Microsoft BizTalk Server 2013 beta. I selected all the normal artifacts and also all the artifacts under Additional Software's. So far so good. Next Launch BizTalk Server Configuration and I used Basic configuration as shown in screenshot below. Didn’t expect to see this but “wala”. Successful in the first shot. Still I wasn’t sure & something would have gone wrong so fired up the BizTalk Server Administration Console and that too came up just fine. Still was not able to believe so created a simple messaging application:  message in –> message out and that too worked just fine. Finally I was convinced that BizTalk Server 2013 did work on Windows 8. Next step was to install the ESB Toolkit 2.2 which is now integrated with BizTalk Server and does not come as a separate standalone installation file. Again run the BizTalk Setup.exe from the unzipped folder. Install Microsoft ESB Toolkit. Next, unlike ESB Configuration would  not open up by itself so go to “Windows 8 so called Start” (I could not resist to write this) and open the ESB Toolkit Configuration wizard. Below screenshot display the configurations I used. Also you can find them on MSDN here. Finally after the ESB Configuration, I open Admin Console and checked the 2 ESB application deployed. Cool. This concludes my experience about installation and configuration of BizTalk Server 2013 Beta & ESB Toolkit 2.2 on Windows 8. I will try and keep writing about BizTalk Server 2013 and its use with RESTful Services etc. Thanks, Vishal Mody

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  • Wisdom Lies in Collaborative Power and Intelligence

    - by kellsey.ruppel
    By Alakh Verma, Director, Platform Technology Solutions   In my recent blog posts, I shared insights on Predictive Analytics (Will Predictive Analytics at 'Speed of Thoughts' Help Businesses?), Real Time Decisions (How critical are Real Time decisions in business today?) and their significance in our lives in general and in businesses today. In the current business paradigm shift- with evolutionary social business, it is paramount that businesses look for wisdom in collaborative power and intelligence and equip their employees with the tools to engage with one another. There is an old time saying that 5 sticks tied together are stronger and unable to break as opposed to an individual stick. We have recently witnessed the power of ordinary people uniting together and fought collaboratively using Facebook and Twitter to topple down dictators in Tunisia, Egypt and Libya—and are threatening absolute rule in Syria. And an India one man’s (Anna Hazare) campaign against corruption went viral, bringing thousands to the streets in support. As anyone who has worked in a sizeable organization knows, there is no guarantee that the organization as a whole will perform efficiently and achieve its goals, even if each employee is individually efficient and every team has a high level of productivity. To achieve enterprise productivity, it is necessary not only for individuals and groups to “do things right” by working productively but also for the enterprise as a whole to “do the right things” - form the right teams, make the right decisions, allocate resources correctly, and effectively coordinate activities across the entire organization. Most organizations fall short of the optimal level of enterprise productivity because of one or more of these reasons, all at a great cost to the business.  They are disconnected from themselves with various parts of the organization unintentionally working at cross-purposes with each other.  Information that exists is not getting shared or reused.  Human talent is not being applied where it is most needed.  The same problems are being solved repeatedly by multiple groups. Intelligent collaboration through automated business processes has the ability to alter the course of any important business activity, with a potentially dramatic impact on the financial performance of the business. Whether it is a simple email exchange, a physical or virtual meeting, a task force, or a large-scale project, the activity is inherently collaborative.  In fact, collaboration can be defined as the work that takes place among people when a business process is not pre-determining how the work should take place. Collaboration is many things: information sharing, brainstorming, problem solving, best practice negotiation, innovation, coordination of activity, alignment of purpose, and so forth.  Collaboration is the “white space” between the business processes; it is the glue that holds an organization together, and the lubricant that allows the machinery to keep running.  Real time search and collaborative capabilities of the right people with the right content supported by defined processes will provide unparallel wisdom in the organization in the most competitive business environment today. Interestingly, technologies such as Oracle WebCenter offer these capabilities in our Web based business transactions and compliment in the overall collaborative intelligence and power to truly transform organizations to social businesses. Looking to learn more about engaging your employees to collaborate together and providing a complete user experience for your customers? You won't want to miss our webcast today! Drive Online Engagement with Intuitive Portals and Websites

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  • SQLAuthority News – Advantages of Distance Learning

    - by Pinal Dave
    Distance education is extremely popular – almost overnight, it seems.  Almost everyone has taken an online course, or knows someone who has, or is considering joining an online school.  There are many advantages and disadvantages to attending an online school – but the same can be said of attending a physical school!  Let’s take a look at the top reasons to use distance education. 1) Flexibility.  Physical universities are usually willing to make some concessions to student – like night classes, study hours, and online networks.  However, nothing is going to beat the flexibility of distance education.  You can attend classes and take notes anytime, anywhere, wearing anything you’d like! 2) Affordability.  We don’t need to get into hard numbers to understand how an expensive university can be.  Students are taking on more and more debt just to get an education.  Many of these fees pay for room, board, and facilities.   Distance education cuts out all these costs, and makes attending school much more affordable for the average student. 3) Try before you buy.  Did you know that the average college student changes his or her major 10 times before they graduate?  You can imagine that this kind of indecision plays a huge part in WHEN you graduate – not being able to make up your mind can cost you big bucks if you have to stay in school for extra years!  Distance education allows you to take different classes from a wide range of disciplines.  Do you want to study forensic science or English literature?  Now you don’t have to pay for classes you can’t afford just to find out. 4) Pace yourself.  Some students struggle in a traditional classroom setting – classes can be taught too fast, too slow, or there are too many distractions.  Distance education allows mature students to set the pace themselves.  They can rewatch lectures they didn’t catch the first time, or go through classes quickly if they are already familiar with the material – cutting out the chance of burning out or getting bored. 5) Lifelong learning.  Maybe you already have a degree, but would like to learn more about your field, or a related field, or maybe even about something completely unrelated – just because you are curious!  Distance education allows you to learn whatever you want ,whenever you want (and yes, wearing anything you’d like!). 6) Attend whatever college you want.  Because of the popularity of distance education, physical campuses are getting in on the game by offering online courses – often just uploaded versions of classes already taught at their campus.  Ever wanted to attend Harvard, but knew you couldn’t get in?  Take a class online!  Of course, you probably should not attempt to lie and say you have a Harvard degree, but Ivy League colleges are prestigious because they are the best in their field – take advantage of the best by taking an online course! I am a big believer in continuing education, whether it is online courses, returning to school, or even take informal classes online.  Distance education can be a great way to accomplish these goals and become a lifelong learner. My friends at provides training through virtual classrooms for students who want to avoid travelling. Distance learning course allows IT aspirants to connect with trainers using the internet.  I encourage everyone to check it out! Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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  • Process Is The New App by Leon Smiers

    - by JuergenKress
    Process-on-the-Fly #2 - Process is the New App The next generation of business process management and business rules management tools is so powerful that it actually can be seen as the successor to custom-built applications. Being able to define detailed process, flows, decision trees and business helps on both the business and IT side to create powerful, differentiating solutions that would have required extensive custom coding in the past. Now much of the definition can be done ‘on the fly,’ using visual models and (semi) natural language in the nearest proximity to the business. Over the years, ERP systems have been customized to enter organization-specific functionality into the ERP application. This leads to better support for the business, but at the same time involves higher costs for maintenance, high dependency on the personnel involved in this customization, long timelines to deliver change to the system and increased risk involved in upgrading the ERP system. However, the best of both worlds can be created by bringing back the functionality to out-of-the-box usage of the ERP system and at the same time introducing change and flexibility by means of externalized 'Process Apps' in direct connection with the ERP system. The ERP system (or legacy bespoke system, for that matter) is used as originally intended and designed, resulting in more predictable behavior of the system related to usage and performance, and clearly can be maintained in a more standardized and cost-effective way. The Prrocess App externalizes the needed functionality into a highly customizable application outside the ERP for which it is supported by rules engines, task inboxes and can be delivered to different channels. The reasons for needing Process Apps may include the following: The ERP system just doesn't deliver this functionality in a specific industry; the volatility of changing certain functionality is high; or an umbrella type of functionality across (ERP) silos is needed. An example of bringing all this together is around the hiring process for a new employee at a university. Oracle PeopleSoft HCM could be used as the HR system to store all employee details. In the hiring process, an authorization scheme is involved for getting the approval to create a contract for the employee-to-be. In the university world, this authorization scheme is complex and involves faculties/colleges (with different organizational structures) and cross-faculty organizational structures. Including such an authorization scheme into PeopleSoft would require a lot of customization. By adding a handle inside PeopleSoft towards an externalized authorization Process App, the execution of the authorization of the employee is done outside the ERP: in a tool that is aimed to deliver approval schemes via a worklist-type of application. The Process App here works as an add-on to the PeopleSoft system, but can also be extended to support the full lifecycle of the end-to-end hiring process with the possibility to involve multiple applications. The actual core functionality is kept in the supporting ERP systems, while at the same time the Process App acts as an umbrella function to control the end-to-end flow and give insight into the efficiency of the end-to-end process. How to get there? Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Capgemini,Leon Smiers,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Seamless STP with Oracle SOA Suite

    - by user12339860
    STP stands for “Straight Through Processing”. Wikipedia describes STP as a solution that enables “the entire trade process for capital markets and payment transactions to be conducted electronically without the need for re-keying or manual intervention, subject to legal and regulatory restrictions” .I will deal with the later part of the definition i.e “payment transactions without manual intervention” in this article. The STP that I am writing about involves the interaction between a Bank and its’ corporate customers,to that extent this business case is also called “Corporate Payments”.Simply put a  Corporate Payment-STP solution needs to connect the payment transaction right from the Corporate ERP into the Bank’s Payment Hub. A SOA based STP solution can do a lot more than just process transaction. But before I get to the solution let me describe the perspectives of the two primary parties in this interaction. The Corporate customer and the Bank. Corporate's Interaction with Bank:  Typically it is the treasury department of an enterprise which interacts with the Bank on a daily basis. Here is how a day of interaction would look like from the treasury department of a corp. Corporate Cash Retrieve Beginning of day totals Monitor Cash Accounts Send or receive cash between accounts Supply chain payments Payment Settlements Calculate settlement positions Retrieve End of Day totals Assess Transaction Financial Impact Short Term Investment Desk Retrieve Current Account information Conduct Investment activities Bank’s Interaction with the Corporate :  From the Bank’s perspective, the interaction starts from the point of on boarding a corporate customer to billing the corporate for the value added services it provides. Once the corporate is on-boarded the daily interaction involves Handle the various formats of data arriving from customers Process Beginning of Day & End of Day reporting request from customers Meet compliance requirements Process Payments Transmit Payment Status Challenges with this Interaction :  Both the Bank & the Corporate face many challenges from these interactions. Some of the challenges include Keeping a consistent view of transaction data for various LOBs of the corporate & the Bank Corporate customers use different ERPs, hence the data formats are bound to be different Can the Bank’s IT systems convert the data formats that can be easily mapped to the corporate ERP How does the Bank manage the communication profiles of these customers?  Corporate customers are demanding near real time visibility on their corporate accounts Corporate customers can make better cash management decisions if they can analyse the impact. Can the Bank create opportunities to sell its products to the investment desks at corporate houses & manage their orders? How will the Bank bill the corporate customer for the value added services it provides. What does a SOA based Seamless STP solution bring to the table? Highlights of Oracle SOA based STP solution For the Corporate Customer: No Manual or Paper based banking transactions Secure Delivery of Payment data to the Bank from multiple ERPs without customization Single Portal for monitoring & administering payment transactions Rule based validation of payments Customer has data necessary for more effective handling of payment and cash management decisions  Business measurements track progress toward payment cost goals  For the Bank: Reduces time & complexity of transactions Simplifies the process of introducing new products to corporate customers Single Payment hub for all corporate ERP payments across multiple instruments New Revenue sources by delivering value added services to customers Leverages existing payment infrastructure Remove Inconsistent data formats and interchange between bank and corporate systems  Compliance and many other benefits

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  • The Power to Control Power

    - by speakjava
    I'm currently working on a number of projects using embedded Java on the Raspberry Pi and Beagle Board.  These are nice and small, so don't take up much room on my desk as you can see in this picture. As you can also see I have power and network connections emerging from under my desk.  One of the (admittedly very minor) drawbacks of these systems is that they have no on/off switch.  Instead you insert or remove the power connector (USB for the RasPi, a barrel connector for the Beagle).  For the Beagle Board this can potentially be an issue; with the micro-SD card located right next to the connector it has been known for people to eject the card when trying to power off the board, which can be quite serious for the hardware. The alternative is obviously to leave the boards plugged in and then disconnect the power from the outlet.  Simple enough, but a picture of underneath my desk shows that this is not the ideal situation either. This made me think that it would be great if I could have some way of controlling a mains voltage outlet using a remote switch or, even better, from software via a USB connector.  A search revealed not much that fit my requirements, and anything that was close seemed very expensive.  Obviously the only way to solve this was to build my own.Here's my solution.  I decided my system would support both control mechanisms (remote physical switch and USB computer control) and be modular in its design for optimum flexibility.  I did a bit of searching and found a company in Hong Kong that were offering solid state relays for 99p plus shipping (£2.99, but still made the total price very reasonable).  These would handle up to 380V AC on the output side so more than capable of coping with the UK 240V supply.  The other great thing was that being solid state, the input would work with a range of 3-32V and required a very low current of 7.5mA at 12V.  For the USB control an Arduino board seemed the obvious low-cost and simple choice.  Given the current requirments of the relay, the Arduino would not require the additional power supply and could be powered just from the USB.Having secured the relays I popped down to Homebase for a couple of 13A sockets, RS for a box and an Arduino and Maplin for a toggle switch.  The circuit is pretty straightforward, as shown in the diagram (only one output is shown to make it as simple as possible).  Originally I used a 2 pole toggle switch to select the remote switch or USB control by switching the negative connections of the low voltage side.  Unfortunately, the resistance between the digital pins of the Arduino board was not high enough, so when using one of the remote switches it would turn on both of the outlets.  I changed to a 4 pole switch and isolated both positive and negative connections. IMPORTANT NOTE: If you want to follow my design, please be aware that it requires working with mains voltages.  If you are at all concerned with your ability to do this please consult a qualified electrician to help you.It was a tight fit, especially getting the Arduino in, but in the end it all worked.  The completed box is shown in the photos. The remote switch was pretty simple just requiring the squeezing of two rocker switches and a 9V battery into the small RS supplied box.  I repurposed a standard stereo cable with phono plugs to connect the switch box to the mains outlets.  I chopped off one set of plugs and wired it to the rocker switches.  The photo shows the RasPi and the Beagle board now controllable from the switch box on the desk. I've tested the Arduino side of things and this works fine.  Next I need to write some software to provide an interface for control of the outlets.  I'm thinking a JavaFX GUI would be in keeping with the total overkill style of this project.

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  • Comparing Isis, Google, and Paypal

    - by David Dorf
    Back in 2010 I was sure NFC would make great strides, but here we are two years later and NFC doesn't seem to be sticking. The obvious reason being the chicken-and-egg problem.  Retailers don't want to install the terminals until the phones support NFC, and vice-versa. So consumers continue to sit on the sidelines waiting for either side to blink and make the necessary investment.  In the meantime, EMV is looking for a way to sneak into the US with the help of the card brands. There are currently three major solutions that are battling in the marketplace.  All three know that replacing mag-stripe alone is not sufficient to move consumers.  Long-term it's the offers and loyalty programs combined with tendering that make NFC attractive. NFC solutions cross lots of barriers, so a strong partner system is required.  The solutions need to include the carriers, card brands, banks, handset manufacturers, POS terminals, and most of all lots of merchants.  Lots of coordination is necessary to make the solution seamless to the consumer. Google Wallet Google's problem has always been that only the Nexus phone has an NFC chip that supports their wallet.  There are a couple of additional phones out there now, but adoption is still slow.  They acquired Zavers a while back to incorporate digital coupons, but the the bulk of their users continue to be non-NFC.  They have taken an open approach by not specifying particular payment brands.  Google is piloting in San Francisco and New York, supporting both MasterCard PayPass and stored value. I suppose the other card brands may eventually follow.  There's no cost for consumers or merchants -- Google will make money via targeted ads. Isis Not long after Google announced its wallet, AT&T, Verizon, and T-Mobile announced a joint venture called Isis.  They are in the unique position of owning the SIM in the phones they issue.  At first it seemed Isis was a vehicle for the carriers to compete with the existing card brands, but Isis later switched to a generic wallet that supports the major card brands.  Isis reportedly charges issuers a $5 fee per customer per year.  Isis will pilot this summer in Salt Lake City and Austin. PayPal PayPal, the clear winner in the online payment space beyond traditional credit cards, is trying to move into physical stores.  After negotiations with Google to provide a wallet broke off, PayPal decided to avoid NFC altogether, at least for now, and focus on payments without any physical card or phone.  By avoiding NFC, consumers don't need an NFC-enabled phone and merchants don't need a new reader.  Consumers must enter their phone number and PIN in the merchant's existing device, or they can enter their PIN in the PayPal inStore app running on their phone, then show the merchant a unique barcode which authorizes payment. Paypal is free for consumers and charges a fee for merchants.  Its not clear, at least to me, how PayPal handles fraudulent transactions and whether the consumer is protected. The wildcard is, of course, Apple.  Their mobile technologies set the standard, so incorporating NFC chips would certainly accelerate adoption of many payment solutions.  Their announcement today of the iOS Passbook is a step in the right direction, but stops short of handling payments. For those retailers that have invested in modern terminals, it seems the best strategy is to support all the emerging solutions and let the consumers choose the winner.

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  • Friday Tips #6, Part 1

    - by Chris Kawalek
    We have a two parter this week, with this post focusing on desktop virtualization and the next one on server virtualization. Question: Why would I use the Oracle Secure Global Desktop Secure Gateway? Answer by Rick Butland, Principal Sales Consultant, Oracle Desktop Virtualization: Well, for the benefit of those who might not be familiar with client connections in Oracle Secure Global Desktop (SGD), let me back up and briefly explain. An SGD client connects to an SGD server using two distinct protocols, which, by default, require two distinct TCP ports. The first is the HTTP protocol, used by the web browser to connect to the SGD webserver on TCP port 80, or if secure connections are enabled (SSL/TLS), then TCP port 443, commonly identified as the "HTTPS" port, that is, "SSL encrypted HTTP." The second protocol from the client to the server is the Adaptive Internet Protocol, or AIP, which is used for displaying applications, transferring drive mapping data, print jobs, and so on. By default, AIP uses the TCP port 3104, or port 5307 when SSL is enabled. When SGD clients need to access SGD over a firewall, the ports that AIP requires are typically "closed"; and most administrators are reluctant, to put it mildly, to change their firewall configurations to allow AIP traffic on 3144/5307.   To avoid this problem, SGD introduced "Firewall Forwarding", a technique where, in effect, both http and AIP traffic are "multiplexed" onto a single "well-known" TCP port, that is port 443, the https port.  This is also known as single-port firewall traversal.  This technique takes advantage of the fact that, as a "well-known service", port 443 is usually "open",   allowing (encrypted) traffic to pass. At the target SGD server, the two protocols are de-multiplexed and routed appropriately. The Secure Gateway was developed in response to requirements from customers for SGD to support multi-stage DMZ's, and to avoid exposing SGD servers and the information they contain directly to connections from the Internet. The Secure Gateway acts as a reverse-proxy in the first-tier of the DMZ, accepting, authenticating, and terminating incoming client connections, and then re-encrypting the connections, and proxying them, routing them on to SGD servers, deeper in the network. The client no longer needs to know the name/IP address of the SGD servers in their network, they connect to the gateway, only. The gateway takes care of those internal network details.     The Secure Gateway supports the same "single-port firewall" capability as does "Firewall Forwarding", but offers the additional advantage of load-balancing incoming client connections amongst SGD array members, which could be cumbersome without a forward-deployed secure gateway. Load-balancing weights and policies can be monitored and tuned using the "Balancer Manager" application, and Apache mod_proxy_balancer directives.   Going forward, our architects recommend the use of the Secure Gateway over "Firewall Forwarding" for single-port firewall traversal, due to its architectural advantages, its greater flexibility and enhanced features.  Finally, it should be noted that the Secure Gateway is not separately priced; any licensed SGD customer may use the Secure Gateway component at no additional cost.   For more information, see the "Secure Gateway Administrator's Guide".

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  • JavaOne User Group Sunday

    - by Tori Wieldt
    Before any "official" sessions of JavaOne 2012, the Java community was already sizzling. User Group Sunday was a great success, with several sessions offered by Java community members for anyone wanting to attend. Sessions were both about Java and best practices for running a JUG. Technical sessions included "Autoscaling Web Java Applications: Handle Peak Traffic with Zero Downtime and Minimized Cost,"  "Using Java with HTML5 and CSS3," and "Gooey and Sticky Bits: Everything You Ever Wanted to Know About Java." Several sessions were about how to start and run a JUG, like "Getting Speakers, Finding Sponsors, Planning Events: A Day in the Life of a JUG" and "JCP and OpenJDK: Using the JUGs’ “Adopt” Programs in Your Group." Badr ElHouari and Faiçal Boutaounte presented the session "Why Communities Are Important and How to Start One." They used the example of the Morocco JUG, which they started. Before the JUG, there was no "Java community," they explained. They shared their best practices, including: have fun, enjoy what you are doing get a free venue to have regular meetings, a University is a good choice run a conference, it gives you visibility and brings in new members students are a great way to grow a JUG Badr was proud to mention JMaghreb, a first-time conference that the Morocco JUG is hosting in November. They have secured sponsors and international speakers, and are able to offer a free conference for Java developers in North Africa. The session also included a free-flowing discussion about recruiters (OK to come to meetings, but not to dominate them), giving out email addresses (NEVER do without permission), no-show rates (50% for free events) and the importance of good content (good speakers really help!). Trisha Gee, member of the London Java Community (LJC) was one of the presenters for the session "Benefits of Open Source." She explained how open sourcing the LMAX Disruptor (a high performance inter-thread messaging library) gave her company LMAX several benefits, including more users, more really good quality new hires, and more access to 3rd party companies. Being open source raised the visibility of the company and the product, which was good in many ways. "We hired six really good coders in three months," Gee said. They also got community contributors for their code and more cred with technologists. "We had been unsuccessful at getting access to executives from other companies in the high-performance space. But once we were open source, the techies at the company had heard of us, knew our code was good, and that opened lots of doors for us." So, instead of "giving away the secret sauce," by going open source, LMAX gained many benefits. "It was a great day," said Bruno Souza, AKA The Brazilian Java Man, "the sessions were well attended and there was lots of good interaction." Sizzle and steak!

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  • What is the difference between Workcenters, Dashboards, and the Interaction Hub?

    - by Matthew Haavisto
    Oracle Open World has just concluded.  Over the course of the conference, we presented several sessions covering different aspects of the PeopleSoft user experience, including Workcenters, Dashboards, and the PeopleSoft Interaction Hub (formerly known as the PeopleSoft Applications Portal).  Although we've produced collateral on these features and covered them in sessions, it became apparent at the conference that customers still have many questions about the these products, including how they are licensed, how they are installed, what their various purposes are, and how they can be used together synergistically. Let's Start with Licensing and Installation As you may know, we've extended the restricted use license (RUL) for the Interaction Hub.  This grants customers with PeopleTools 8.52 licenses the right to install the Interaction Hub for free for use as specified in the Tools license notes.  Note that this means customers receive a restricted use license for the Interaction Hub that doesn't cost them an additional license fee, but it is a separate product, not part of PeopleTools or PeopleSoft applications, and is a separate installation.  This means customers must provide the infrastructure to install and run the Hub, just like any other application.  The benefits of using the Hub to unify your PeopleSoft user experience can be great.  PeopleSoft applications have not yet delivered instances of the Hub with their products, though they may in the future. Workcenters and Dashboards, on the other hand, are frameworks provided by PeopleTools.  No other license is required, and no additional installation of a separate product is needed (apart from PeopleTools and PeopleSoft applications).  PeopleSoft applications are delivering instances of the workcenters and dashboards with their products.  Some are available now, and more are coming in future releases.  These delivered workcenter and dashboard instances require no additional licenses, and no additional installations beyond Tools and the applications that provide them.  In addition, the workcenter and dashboard frameworks provided by PeopleTools can be used by customers to build their own workcenters and dashboards, and it's quite easy and simple to do so. What are Their Differences?  What Purposes do they Serve? Workcenters, Dashboards and the Interaction Hub appear somewhat similar.  They all contain pagelets, and have some visual characteristics in common.  However, their strengths and purposes are very different, and they were designed to provide different benefits to your PeopleSoft ecosystem. Workcenters and Dashboards have the following characteristics: Designed for specific roles Focus on the daily tasks of those roles Help to streamline the work performed most often Personal view of my work world Makes navigation and search easier and quicker, particularly for transactions and decision support Reports and data needed for day-to-day work Personalizable, but minimal Delivered by PS Apps, but can be altered by customer for their requirements Customers can create their own Workcenters can be used for guided processes  The Interaction Hub is designed to aggregate content from multiple applications, and is is used to unify the user experience of those applications.  It offers a rich, web site-based user experience, and is often used to provide access to infrequently performed activities like benefits enrollment, payroll inquiries, life event changes, onboarding, and so on. Full-featured and robust Centrally administered Pushed to large audience Broad info like Company News Infrequent activities like benefits, not day-to-day tasks Self-service, access to employer info Central launch point for other activities and can navigate to workcenters and dashboards Deployed by customers or consultants, instances not delivered by PeopleSoft (at this time) Content management Unified PS application navigation Although these products are quite different and serve different purposes in your PeopleSoft environment, they can be used together to provide a richer, more efficient and engaging user experience for your all your user communities.

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  • Organization &amp; Architecture UNISA Studies &ndash; Chap 6

    - by MarkPearl
    Learning Outcomes Discuss the physical characteristics of magnetic disks Describe how data is organized and accessed on a magnetic disk Discuss the parameters that play a role in the performance of magnetic disks Describe different optical memory devices Magnetic Disk The way data is stored on and retried from magnetic disks Data is recorded on and later retrieved form the disk via a conducting coil named the head (in many systems there are two heads) The writ mechanism exploits the fact that electricity flowing through a coil produces a magnetic field. Electric pulses are sent to the write head, and the resulting magnetic patterns are recorded on the surface below with different patterns for positive and negative currents The physical characteristics of a magnetic disk   Summarize from book   The factors that play a role in the performance of a disk Seek time – the time it takes to position the head at the track Rotational delay / latency – the time it takes for the beginning of the sector to reach the head Access time – the sum of the seek time and rotational delay Transfer time – the time it takes to transfer data RAID The rate of improvement in secondary storage performance has been considerably less than the rate for processors and main memory. Thus secondary storage has become a bit of a bottleneck. RAID works on the concept that if one disk can be pushed so far, additional gains in performance are to be had by using multiple parallel components. Points to note about RAID… RAID is a set of physical disk drives viewed by the operating system as a single logical drive Data is distributed across the physical drives of an array in a scheme known as striping Redundant disk capacity is used to store parity information, which guarantees data recoverability in case of a disk failure (not supported by RAID 0 or RAID 1) Interesting to note that the increase in the number of drives, increases the probability of failure. To compensate for this decreased reliability RAID makes use of stored parity information that enables the recovery of data lost due to a disk failure.   The RAID scheme consists of 7 levels…   Category Level Description Disks Required Data Availability Large I/O Data Transfer Capacity Small I/O Request Rate Striping 0 Non Redundant N Lower than single disk Very high Very high for both read and write Mirroring 1 Mirrored 2N Higher than RAID 2 – 5 but lower than RAID 6 Higher than single disk Up to twice that of a signle disk for read Parallel Access 2 Redundant via Hamming Code N + m Much higher than single disk Highest of all listed alternatives Approximately twice that of a single disk Parallel Access 3 Bit interleaved parity N + 1 Much higher than single disk Highest of all listed alternatives Approximately twice that of a single disk Independent Access 4 Block interleaved parity N + 1 Much higher than single disk Similar to RAID 0 for read, significantly lower than single disk for write Similar to RAID 0 for read, significantly lower than single disk for write Independent Access 5 Block interleaved parity N + 1 Much higher than single disk Similar to RAID 0 for read, lower than single disk for write Similar to RAID 0 for read, generally  lower than single disk for write Independent Access 6 Block interleaved parity N + 2 Highest of all listed alternatives Similar to RAID 0 for read; lower than RAID 5 for write Similar to RAID 0 for read, significantly lower than RAID 5  for write   Read page 215 – 221 for detailed explanation on RAID levels Optical Memory There are a variety of optical-disk systems available. Read through the table on page 222 – 223 Some of the devices include… CD CD-ROM CD-R CD-RW DVD DVD-R DVD-RW Blue-Ray DVD Magnetic Tape Most modern systems use serial recording – data is lade out as a sequence of bits along each track. The typical recording used in serial is referred to as serpentine recording. In this technique when data is being recorded, the first set of bits is recorded along the whole length of the tape. When the end of the tape is reached the heads are repostioned to record a new track, and the tape is again recorded on its whole length, this time in the opposite direction. That process continued back and forth until the tape is full. To increase speed, the read-write head is capable of reading and writing a number of adjacent tracks simultaneously. Data is still recorded serially along individual tracks, but blocks in sequence are stored on adjacent tracks as suggested. A tape drive is a sequential access device. Magnetic tape was the first kind of secondary memory. It is still widely used as the lowest-cost, slowest speed member of the memory hierarchy.

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