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  • InfoPath 2010 Form Design and Web Part Deployment

    - by JKenderdine
    In January I had the pleasure to speak at SharePoint Saturday Virginia Beach.  I presented a session on InfoPath 2010 forms design which included some of the basics of Forms Design, description of some of the new options with InfoPath 2010 and SharePoint 2010, and other integration possibilities.  Included below is the information presented as well as the solution to create the demo: First thing you need to understand is what the difference is between an InfoPath List form and a Form Library Form?  SharePoint List Forms:  Store data directly in a SharePoint list.  Each control (e.g. text box) in the form is bound to a column in the list. SharePoint list forms are directly connected to the list, which means that you don’t have to worry about setting up the publish and submit locations. You also do not have the option for back-end code. Form Library Forms:  Store data in XML files in a SharePoint form library.  This means they are more flexible and you can do more with them.  For example, they can be configured to save drafts and submit to different locations. However, they are more complex to work with and require more decisions to be made during configuration.  You do have the option of back-end code with these type of forms. Next steps: You need to create your File Architecture Plan.  Plan the location for the saved template – both Test and Production (This is pretty much a given, but just in case - Always make sure to have a test environment) Plan for the location of the published template Then you need to document your Form Template Design Plan.  Some questions to ask to gather your requirements: What will the form be designed to do? Will it gather user information? Will it display data from a data source? Do we need to show different views to different users? What do we base this on? How will it be implemented for the users? Browser or Client based form Site collection content type – Published through Central Admin Form Library – Published directly to form library So what are the requirements for this template?  Business Card Request Form Template Design Plan Gather user information and requirements for card Pull in as much user information as possible. Use data from the user profile web services as a data source Show and hide fields as necessary for requirements Create multiple views – one for those submitting the form and another view for the executive assistants placing the orders. Browser based form integrated into SharePoint team site Published directly to form library The form was published through Central Administration and incorporated into the site as a content type. Utilizing the new InfoPath Web part, the form is integrated into the page and the users can complete the form directly from within that page. For now, if you are interested in the final form XSN, contact me using the Contact link above.   I will post soon with the details on how the form was created and how it integrated the requirements detailed above.

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  • ORA-4031 Troubleshooting

    - by [email protected]
      QUICKLINK: Note 396940.1 Troubleshooting and Diagnosing ORA-4031 Error Note 1087773.1 : ORA-4031 Diagnostics Tools [Video]   Have you observed an ORA-04031 error reported in your alert log? An ORA-4031 error is raised when memory is unavailable for use or reuse in the System Global Area (SGA).  The error message will indicate the memory pool getting errors and high level information about what kind of allocation failed and how much memory was unavailable.  The challenge with ORA-4031 analysis is that the error and associated trace is for a "victim" of the problem.   The failing code ran into the memory limitation, but in almost all cases it was not part of the root problem.    Looking for the best way to diagnose? When an ORA-4031 error occurs, a trace file is raised and noted in the alert log if the process experiencing the error is a background process.   User processes may experience errors without reports in the alert log or traces generated.   The V$SHARED_POOL_RESERVED view will show reports of misses for memory over the life of the database. Diagnostics scripts are available in Note 430473.1 to help in analysis of the problem.  There is also a training video on using and interpreting the script data Note 1087773.1. 11g DiagnosabilityStarting with Oracle Database 11g Release 1, the Diagnosability infrastructure was introduced which places traces and core files into a location controlled by the DIAGNOSTIC_DEST initialization parameter when an incident, such as an ORA-4031 occurs. For earlier versions, the trace file will be written to either USER_DUMP_DEST (if the error was caught in a user process) or BACKGROUND_DUMP_DEST (if the error was caught in a background process like PMON or SMON). The trace file contains vital information about what led to the error condition.  Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Information to Support[Video]Oracle Configuration Manager (OCM)Oracle Configuration Manager (OCM) works with My Oracle Support to enable proactive support capability that helps you organize, collect and manage your Oracle configurations.Oracle Configuration Manager Quick Start GuideNote 548815.1: My Oracle Support Configuration Management FAQ Note 250434.1: BULLETIN: Learn More About My Oracle Support Configuration Manager    Common Causes/Solutions The ORA-4031 can occur for many different reasons.  Some possible causes are: SGA components too small for workload Auto-tuning issues Fragmentation due to application design Bug/leaks in memory allocationsFor more on the 4031 and how this affects the SGA, see Note 396940.1 Troubleshooting and Diagnosing ORA-4031 Error Because of the multiple potential causes, it is important to gather enough diagnostics so that an appropriate solution can be identified.  However, most commonly the cause is associated with configuration tuning.   Ensuring that MEMORY_TARGET or SGA_TARGET are large enough to accommodate workload can get around many scenarios.  The default trace associated with the error provides very high level information about the memory problem and the "victim" that ran into the issue.   The data in the default trace is not going to point to the root cause of the problem. When migrating from 9i to 10g and higher, it is necessary to increase the size of the Shared Pool due to changes in the basic design of the shared memory area. Note 270935.1 Shared pool sizing in 10gNOTE: Diagnostics on the errors should be investigated as close to the time of the error(s) as possible.  If you must restart a database, it is not feasible to diagnose the problem until the database has matured and/or started seeing the problems again. Note 801787.1 Common Cause for ORA-4031 in 10gR2, Excess "KGH: NO ACCESS" Memory Allocation ***For reference to the content in this blog, refer to Note.1088239.1 Master Note for Diagnosing ORA-4031 

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  • New Management Console in Java SE Advanced 8u20

    - by Erik Costlow-Oracle
    Java SE 8 update 20 is a new feature release designed to provide desktop administrators with better control of their managed systems. The release notes for 8u20 are available from the public JDK release notes page. This release is not a Critical Patch Update (CPU). I would like to call attention to two noteworthy features of Oracle Java SE Advanced, the commercially supported version of Java SE for enterprises that require both support and specialized tools. The new Advanced Management Console provides a way to monitor and understand client systems at scale. It allows organizations to track usage and more easily create and manage client configuration like Deployment Rule Sets (DRS). DRS can control execution of tracked applications as well as specify compatibility of which application should use which Java SE installation. The new MSI Installer integrates into various desktop management tools, making it easier to customize and roll out different Java SE versions. Advanced Management Console The Advanced Management Console is part of Java SE Advanced designed for desktop administrators, whose users need to run many different Java applications. It provides usage tracking for those Applet & Web Start applications to help identify them for guided DRS creation. DRS can then be verified against the tracked data, to ensure that end-users can run their application against the appropriate Java version with no prompts. Usage tracking also has a different definition for Java SE than it does for most software applications. Unlike most applications where usage can be determined by a simple run-count, Java is a platform used for launching other applications. This means that usage tracking must answer both "how often is this Java SE version used" and "what applications are launched by it." Usage Tracking One piece of Java SE Advanced is a centralized usage tracker. Simply placing a properties file on the client informs systems to report information to this usage tracker, so that the desktop administrator can better understand usage. Information is sent via UDP to prevent any delay on the client. The usage tracking server resides at a central location on the intranet to collect information from those clients. The information is stored in a normalized database for performance, meaning that a single usage tracker can handle a large number of clients. Guided Deployment Rule Sets Deployment Rule Sets were introduced in Java 7 update 40 (September 2013) in order to help administrators control security prompts and guide compatibility. A previous post, Deployment Rule Sets by Example, explains how to configure a rule set so that most applications run against the most secure version but a specific applet may run against the Java version that was current several years ago. There are a different set of questions that can be asked by a desktop administrator in a large or distributed firm: Where are the Java RIAs that our users need? Which RIA needs which Java version? Which users need which Java versions? How do I verify these answers once I have them? The guided deployment rule set creation uses usage tracker data to identify applications both by certificate hash and location. After creating the rules, a comparison tool exists to verify them against the tracked data: If you intend to run an RIA, is it green? If something specific should be blocked, is it red? This makes user-testing easier. MSI Installer The Windows Installer format (MSI) provides a number of benefits for desktop administrators that customize or manage software at scale. Unlike the basic installer that most users obtain from Java.com or OTN, this installer is built around customization and integration with various desktop management products like SCCM. Desktop administrators using the MSI installer can use every feature provided by the format, such as silent installs/upgrades, low-privileged installations, or self-repair capabilities Customers looking for Java SE Advanced can download the MSI installer through their My Oracle Support (MOS) account. Java SE Advanced The new features in Java SE Advanced make it easier for desktop administrators to identify and control client installations at scale. Administrators at organizations that want either the tools or associated commercial support should consider Java SE Advanced.

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  • SQLAuthority News – Getting Ready to Learn SQL Server

    - by pinaldave
    If you have read my earlier blog post you must be aware of how I am always eager to learn new things. I have signed up for three days learning course at Koenig Solutions for End to End SQL Server Business Intelligence. You may wonder why I sign up for the course on SQL Server when it seems that I know a lot about it. Well, the belief is incorrect that I know a lot. I think there are plenty of things which I have been dreaming to learn. Why am I learning SQL Server? First of all – I do not know everything and second it is always a good idea to learn more. No matter how old we get or how much we think we know – there are always details which we can learn and refresh few concepts. Learning is never ending process philosophically but it is true as well in reality. SQL Server 2012 is already released earlier this year and there are plenty of enhancements released. Recently I was going over the list of the all the new feature and enhancement and I realized that there few things about SQL Server 2008 R2 I never got a chance to have a hand’s on experience and we have entered into the era of SQL Server 2012. I feel a bit bad about it and I decided to make it a priority for me to learn all the missing experiences. Quick Action – Registration The very same day I called up my friend who owns Koenig Solution and expressed my concern and requested his help. During my early career when I was a SQL Server Trainer, we had some good synergy between us and now they are very successful offshore training company by having a physical location in Delhi,  Goa, Dahradun, Shimla, Goa and Bangalore. I quickly visited their Bangalore Center and paid my fees for learning SQL Server Business Intelligence course. Very next second I got call from my friend suggesting that I learn this course from Delhi instead of Bangalore. As per him I should travel to Delhi and learn the course how other students are learning “Away from Home”. This made sense as I stay in Bangalore and if I return home after a long day of learning, I will be not able to practice for the next day as there will be “sweet distraction” of the family. Well I opted for Delhi. What Registration Fees Included I learned from registration processes that the following were included in the fees. 3 meals every day (hearty breakfast, lunch from premium restaurants and home cooked like dinner) Airport pick up and drop Hotel Stay Internet at hotel and at learning institute Unlimited coffee and snacks at learning institute Printed Learning Material Certification Fees (if applicable) Learning material … And of course classroom training I thought registration process was over when I paid fees. Well, I was in for a very nice surprise. Registration Experience – Bliss! Within few hours I received emails from Center Manager of Delhi with all the necessary details I need to know about my learning experience. The email contained following information in detail and it blew me away. Details of the pick up from airport – driver information Details of Delhi and important information List of all the important people and emergency contact details Internet connection details Detail of the trainer and all the training details and lots of other relevant information Well so far everything looks great. Tomorrow I will reach to Delhi and I will share how things go on. Any suggestion for things to do in Delhi? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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  • What's New in Oracle's EPM System?

    - by jmorourke
    Oracle’s EPM System R11.1.2.2  is now generally available to customers and partners on the download center.  Although the release number doesn’t sound significant, this is a major release of Oracle’s Hyperion EPM Suite with new modules as well as significant enhancements across the suite.  This release was announced back on April 4th as part of Oracle’s Business Analytics Strategy launch, so analytics is a key aspect of the release.  But the three biggest pieces of news in this release are Oracle Hyperion Planning support for the Exalytics In-Memory Machine, the new Project Financial Planning Application and the new Account Reconciliations Manager module. The Oracle Exalytics In-Memory Machine was announced back in October 2011, at Oracle OpenWorld.  It’s the latest installment from Oracle in a line of engineered systems that combine Oracle Sun hardware, with Oracle database and application technologies – in solutions that are designed to provide high scalability and performance for specific tasks.  Exalytics is the first engineered system specifically designed for high performance analytics.  Running in-memory versions of Oracle Essbase, as well as the Oracle TimesTen database and Oracle BI tools, Exalytics provides speed of thought response times for complex analytic processes with advanced visualizations.  Early adopter customers have achieved 5X to 100X faster interactivity and 6X to 10X faster planning cycles.  Hyperion Planning running with Oracle Exalytics will support enterprise-wide planning, budgeting and forecasting with more detailed data, with hundreds to thousands of users across an organization getting speed of thought performance. The new Hyperion Project Financial Planning application delivered with EPM 11.1.2.2 is also great news for Oracle customers.  This application follows on the heels of other special-purpose planning applications that Oracle has delivered for Workforce and Capital Asset planning.  It allows Project Managers to identify project-related expenses and revenues, plan and propose new projects, and track results over time. Finance Managers can evaluate and compare different projects, manage the funding process, monitor and report the actual financial results and impacts of projects and project portfolios. This new application is applicable to capital projects, contract projects and indirect projects like IT and HR projects across all industries.  This application is a great complement to existing Project Management applications, and helps bridge the gap between these applications, and the financial planning and budgeting process. Account reconciliations has to be one of the biggest bottlenecks and risks in the financial close and reporting process, and many organizations rely on spreadsheets and manual processes to perform this critical process.  To help address this problem, Oracle developed an Account Reconciliation Manager module that is being delivered as part of Oracle Hyperion Financial Close Management.   This module helps automate and streamline account reconciliations and eliminates the chances for errors, omissions and fraud.  But unlike standalone account reconciliation packages, it’s integrated with the rest of the Oracle Hyperion Financial Close suite, and can integrate balances from any source system.  This can help alleviate a major bottleneck in the financial close process, increase accuracy and reduce risk, and can complement existing investments in Hyperion Financial Management, as well as Oracle and non-Oracle transaction processing systems. Other enhancements in this release include an enhanced Web 2.0 interface for Hyperion Planning and Hyperion Financial Management (HFM), configurable dimensionality in HFM, new Predictive Planning feature in Hyperion Planning, new Detailed Profitability feature in Hyperion Profitability and Cost Management, new Smart View interface for Hyperion Strategic Finance, and integration of the Hyperion applications with JD Edwards Financials. For more information about Oracle EPM System R11.1.2.2 check out the links below: Press Release:  http://www.oracle.com/us/corporate/press/1575775 Product Information on O.com:  http://www.oracle.com/us/solutions/business-analytics/overview/index.html Product Information on OTN:  http://www.oracle.com/technetwork/middleware/epm/downloads/index.html Webcast Replay:  http://www.oracle.com/us/go/index.html?Src=7317510&Act=65&pcode=WWMK11054701MPP046 Please contact me if you have any questions or need additional information[email protected]

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  • Moving the Oracle User Experience Forward with the New Release 7 Simplified UI for Oracle Sales Cloud

    - by mvaughan
    By Kathy Miedema, Oracle Applications User ExperienceIn September 2013, Release 7 for Oracle Cloud Applications became generally available for Oracle Sales Cloud and HCM Cloud. This significant release allowed the Oracle Applications User Experience (UX) team to finally talk freely about Simplified UI, a user experience project in the works since Oracle OpenWorld 2012. Simplified UI represents the direction that the Oracle user experience – for all of its enterprise applications – is heading. Oracle’s Apps UX team began by building a Simplified UI for sales representatives. You can find that today in Release 7, and it was demoed extensively during OpenWorld 2013 in San Francisco. This screenshot shows how Opportunities appear in the new Simplified UI for Oracle Sales Cloud, a user interface built for sales reps.Analyst Rebecca Wettemann, vice president of Nucleus Research, saw Simplified UI at Oracle Openworld 2013 and talked about it with CRM Buyer in “Oracle Revs Its Cloud Engines for a Better Customer Experience.” Wettemann said there are distinct themes to the latest release: "One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually -- the intuitive nature of the application and the design work they have done with this goal in mind."The software uses as few buttons and fields as possible, she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."In fact, there are three themes driving the usability that Wettemann noted. They are simplicity, mobility, and extensibility, and we write more about them on the Usable Apps web site. These three themes embody the strategy for Oracle’s cloud applications user experiences.  Simplified UI for Oracle Sales CloudIn developing a Simplified UI for Oracle Sales Cloud, Oracle’s UX team concentrated on the tasks that sales reps need to do most frequently, and are most important. “Knowing that the majority of their work lives are spent on the road and on the go, they need to be able to quickly get in and qualify and convert their leads, monitor and progress their opportunities, update their customer and contact information, and manage their schedule,” Jeremy Ashley, Vice President of the Applications UX team, said.Ashley said the Apps UX team has a good reason for creating a Simplified UI that focuses on self-service. “Sales people spend the day selling stuff,” he said. “The only reason they use software is because the company wants to track what they’re doing.” Traditional systems of tracking that information include filling in a spreadsheet of leads or sales. Oracle wants to automate this process for the salesperson, and enable that person to keep everyone who needs to know up-to-date easily and quickly. Simplified UI addresses that problem by providing light-touch input.  “It has to be useful to the salesperson,” Ashley said about the Sales Cloud user experience. Simplified UI can tell sales reps about key opportunities, or provide information about a contact in just a click or two. Customer information is accessible quickly and easily with Simplified UI for the Oracle Sales Cloud.Simplified UI for Sales Cloud can also be extended easily, Ashley said. Users usually just need to add various business fields or create and modify analytical reports. The way that Simplified UI is constructed allows extensibility to happen by hiding or showing a few necessary fields. The Settings user interface, starting in release 7, allows for the simple configuration of the most important visual elements. “With Sales cloud, we identified a need to make the application useful and very simple,” Ashley said. Simplified UI meets that need. Where can you find out more?To find out more about the simplified UI and Oracle’s ongoing investment in applications user experience innovations, come to one of our sessions at a user group conference near you. Stay tuned to the Voice of User Experience (VoX) blog – the next post will be about Simplified UI and HCM Cloud.

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  • SQL SERVER – Why Do We Need Master Data Management – Importance and Significance of Master Data Management (MDM)

    - by pinaldave
    Let me paint a picture of everyday life for you.  Let’s say you and your wife both have address books for your groups of friends.  There is definitely overlap between them, so that you both have the addresses for your mutual friends, and there are addresses that only you know, and some only she knows.  They also might be organized differently.  You might list your friend under “J” for “Joe” or even under “W” for “Work,” while she might list him under “S” for “Joe Smith” or under your name because he is your friend.  If you happened to trade, neither of you would be able to find anything! This is where data management would be very important.  If you were to consolidate into one address book, you would have to set rules about how to organize the book, and both of you would have to follow them.  You would also make sure that poor Joe doesn’t get entered twice under “J” and under “S.” This might be a familiar situation to you, whether you are thinking about address books, record collections, books, or even shopping lists.  Wherever there is a lot of data to consolidate, you are going to run into problems unless everyone is following the same rules. I’m sure that my readers can figure out where I am going with this.  What is SQL Server but a computerized way to organize data?  And Microsoft is making it easier and easier to get all your “addresses” into one place.  In the  2008 version of SQL they introduced a new tool called Master Data Services (MDS) for Master Data Management, and they have improved it for the new 2012 version. MDM was hailed as a major improvement for business intelligence.  You might not think that an organizational system is terribly exciting, but think about the kind of “address books” a company might have.  Many companies have lots of important information, like addresses, credit card numbers, purchase history, and so much more.  To organize all this efficiently so that customers are well cared for and properly billed (only once, not never or multiple times!) is a major part of business intelligence. MDM comes into play because it will comb through these mountains of data and make sure that all the information is consistent, accurate, and all placed in one database so that employees don’t have to search high and low and waste their time. MDM also has operational MDM functions.  This is not a redundancy.  Operational MDM means that when one employee updates one bit of information in the database, for example – updating a new address for a customer, operational MDM ensures that this address is updated throughout the system so that all departments will have the correct information. Another cool thing about MDM is that it features Master Data Services Configuration Manager, which is exactly what it sounds like.  It has a built-in “helper” that lets you set up your database quickly, easily, and with the correct configurations.  While talking about cool features, I can’t skip over the add-in for Excel.  This allows you to link certain data to Excel files for easier sharing and uploading. In summary, I want to emphasize that the scariest part of the database is slowly disappearing.  Everyone knows that a database – one consolidated area for all your data – is a good idea, but the idea of setting one up is daunting.  But SQL Server is making data management easier and easier with features like Master Data Services (MDS). Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: Master Data Services, MDM

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  • Oracle Tutor: XPDL conversion (and why you should care)

    - by mary.keane
    You may have noticed that the Oracle Business Process Converter feature in Tutor 14 supports "XPDL" conversion to Oracle Business Process Analysis Suite (BPA), Oracle Business Process Management Suite (BPM), and Oracle Tutor, and you may have briefly wondered "what is XPDL?" before you moved on to the Visio import feature (a very popular feature in Tutor 14). This posting is for those who do not yet understand (or care) about XPDL and process modeling. Many of us (and I'm including myself) have spent years working in the process definition arena: we've written procedures, designed systems and software to help others write procedures, and have been responsible for embedding policies and procedures into training material for employees. We've worked with tools such as Oracle Tutor, Microsoft Visio, Microsoft Word, and UPK. Most of us have never worked with "modeling tools" before, and we certainly never had to understand BPMN. It's a brave new world in this arena, and companies desperately need people with policy and procedural system expertise to be able to work with system analysts so there is a seamless transfer of knowledge from IT to employees. When working with applications, a picture is worth a thousand words, so eventually you're going to need to understand and be able to work with business process models. XPDL is an acronym for XML Process Definition Language, and it is an interchange format for business process models. It allows you to take a BPMN model that was developed in one workflow application such as BizAgi and import it into another workflow application or a true BPMN management system such as Oracle BPM. Specifically, the XPDL format contains the graphical information of a model as well as any executable information. By using a common format, models can be moved from a basic modeling application used by business owners to applications used by system architects. Over 80 applications support the XPDL format, including MetaStorm ProVision, BEA ALBPM, BizAgi, and Tibco. I mention these applications because we have provided XSLT mapping files specifically for these vendors. Oracle Business Process Converter was designed with user extensibility in mind, and thus users can add their own XML files so that additional XPDL models from other vendors can be converted to BPM, BPA, and Oracle Tutor. Instructions on how to add your own files can be found in Appendix 4 of the Oracle Business Converter manual. Let's take a visual look at how this works. Here is an example of a model devloped in BizAgi: This model can be created by the average business user without a large learning curve, and it's a good start for the system analyst who will be adding web services as well as for the business manager who manages the process described in the model. By exporting this model as XPDL, the information can be converted into Oracle BPA and Oracle BPM as well as converted to Oracle Tutor to become the framework for a procedure. Through this conversion feature, one graphic illustration of a business process can be used by a system analyst, business analyst, business manager, and employee, as seen below. Model Converted to Tutor Procedure Below is the task section of the procedure after conversion from an XPDL file. Model converted to BPA Model converted to BPM End users still want step by step instructions on how to perform their jobs, so procedures (Oracle Tutor) and application simulations (UPK) are still a critical piece of the solution. But IT professionals need graphic descriptions of how the applications work, regardless of whether there are any tasks involving humans. Now there is a way to convert procedures (Oracle Tutor docx files) and basic models (XPDL files) so that business managers and system analysts can share process information. References Wikipedia XPDL. Workflow Management Coalition, XPDL Support and Resources Oracle Business Process Converter manual, Oracle Tutor 14 Oracle Business Process Management 11g If you have any XPDL conversion stories to share, we'd love to hear from you. Best wishes for the coming new year, Mary Keane, Senior Development Manager, Oracle Tutor and BPM

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  • Hey Retailers, Are You Ready For The Holiday Season?

    - by Jeri Kelley
    With online holiday spending reaching $35.3 billion in 2011 and American shoppers spending just under $750 on average on their holiday purchases this year, how ready is your business for the 2012 holiday season?   ?? Today’s shoppers do not take their purchases lightly.  They are more connected, interact with more resources to make decisions, diligently compare products and services, seek out the best deals, and ask for input from friends and family.   This holiday season, as consumers browse for apparel, tablets, toys, and much more, they will be bombarded with retailer communication - from emails and commercials to countless search engine results and social recommendations.  With a flurry of activity coming at consumers from every channel and competitor, your success this year will rely on communicating a consistent, personalized message no matter where your customers are shopping.  Here are a few ideas to help with your commerce strategy this holiday season: CONSISTENCY COUNTS FOR MULTICHANNEL SHOPPERS??According to a November 2011 study commissioned by Oracle, “Channel Commerce 2011: The Consumer View,” 54% of consumers in the U.S. and Canada regularly employ two or more channels before they make a purchase.  While each channel has its own unique benefit, user profile, and purpose, it’s critical that your shoppers have a consistent core experience wherever they’re looking for information or making a purchase.  Be sure consumers can consistently search and browse the same product information and receive the same promotions online, on their mobile devices, and in-store.? USE YOUR CUSTOMER’S CONTEXT TO SURFACE RELEVANT CONTENTYour Web site is likely the hub of your holiday activity.  According to a Monetate infographic, 39% of shoppers will visit your Web site directly to find out about the best holiday deals.   Use everything you know about your customers from past purchase data to browsing history to provide a relevant experience at every click, and assemble content in a context that entices shoppers to buy online, or influences an offline purchase.? TAKE ADVANTAGE OF MOBILE BEHAVIOR?Having a mobile program is no longer a choice.   Armed with smartphones and tablets, consumers now have access to more and more product information and can compare products and prices from anywhere.  In fact, approximately 52% of smartphone users will use their device to research products, redeem coupons and use apps to assist in their holiday gift purchase.  At a minimum, be sure your mobile environment has store information, consistent pricing and promotions, and simple checkout capabilities. ARM IN-STORE ASSOCIATES WITH TABLETS?According to RISNews.com, 31% of retailers plan to begin testing tablets in stores in 2012, 22% have already begun such testing and 6% had fully deployed tablets within stores.   Take advantage of this compelling sales tool to get shoppers interacting with videos, user reviews, how-to guides, side-by-side product comparisons, and specs.  Automatically trigger upsell and cross sell suggestions for store associates to recommend for each product or category, build in alerts for promotions, and allow associates to place orders and check inventory from their tablet.  ? WISDOM OF THE CROWDS IS GOOD, BUT WISDOM FROM FRIENDS IS BETTER?Shoppers who grapple with options are looking for recommendations; they’d rather get advice from friends, and they’re more likely to spend more while doing so.    In fact, according to an infographic by Mr. Youth, 66% of social media users made a purchase on Black Friday or Cyber Monday as a direct result of social media interactions with brands or family.   This holiday season, be sure you are leveraging your social channels from Facebook to Pinterest to drive consistent promotions and help your brand to become part of the conversation. So, are you ready for the holidays this year?  

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  • ArchBeat Link-o-Rama for October 14-20, 2012

    - by Bob Rhubart
    The Top 10 items shared on the OTN ArchBeat Facebook page for the week of October 14-21, 2012. Panel: On the Impact of Software | InfoQ Les Hatton (Oakwood Computing Associates), Clive King (Oracle), Paul Good (Shell), Mike Andrews (Microsoft) and Michiel van Genuchten (moderator) discuss the impact of software engineering on our lives in this panel discussion recorded at the Computer Society Software Experts Summit 2012. ResCare Solves Content Lifecycle Challenges with Oracle WebCenter Learn how ResCare solves content lifecycle challenges with Oracle WebCenter. Speakers: Joe Lichtefeld, VP of Application Services & PMO, ResCare Wayne Boerger, Product Manager, TEAM Informatics Doug Thompson, EVP Global Development, TEAM Informatics Date: Tuesday, October 30, 2012 Time: 10:00 a.m. PT / 1:00 p.m. ET WebLogic Server 11gR1 Interactive Quick Reference "The WebLogic Server 11gR1 Administration interactive quick reference," explains Juergen Kress, "is a multimedia tool for various terms and concepts used in WebLogic Server architecture. This tool is available for administrators for online or offline use. This is built as a multimedia web page which provides descriptions of WebLogic Server Architectural components, and references to relevant documentation. This tool offers valuable reference information for any complex concept or product in an intuitive and useful manner." Oracle ACE Directors Nordic Tour 2012 : Venues and BI Presentations | Mark Rittman Oracle ACE Director Mark Rittman shares information on the Oracle ACE Director Tour, as the community leaders make their way through the land of the midnight sun, with events in Copenhagen, Stockholm, Oslo and Helsinki. Mobile Apps for EBS | Capgemini Oracle Blog Capgemini solution architect Satish Iyer breifly describes how Oracle ADF and Oracle SOA Suite can be used to fill the gap in mobile applications for Oracle EBS. Introducing the New Face of Fusion Applications | Misha Vaughan Oracle ACE Directors Debra Lilly and Floyd Teter have already blogged about the the new face of Oracle Fusion Applications. Now Applications User Experience Architect Misha Vaughan shares a brief overview of how the Oracle Applications User Experience (UX) team developed the new look. BPM 11g - Dynamic Task Assignment with Multi-level Organization Units | Mark Foster "I've seen several requirements to have a more granular level of task assignment in BPM 11g based on some value in the data passed to the process," says Fusion Middleware A-Team architect Mark Foster. "Parametric Roles is normally the first port of call to try to satisfy this requirement, but in this blog we will show how a lot of use-cases can be satisfied by the easier to implement and flexible Organization Unit." OTN Architect Day Los Angeles - Oct 25 Oracle Technology Network Architect Day in Los Angeles happens in one week. Register now to make sure you don't miss out on a rich schedule of expert technical sessions and peer interaction covering the use of Oracle technologies in cloud computing, SOA, and more. Even better: it's all free. When: October 25, 2012, 8:30am - 5:00pm. Where: Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Oracle VM VirtualBox 4.2.2 released | Oracle's Virtualization Blog The Fat Bloke weighs in with a short post with information on where you can find information and the download for the latest VirtualBox release. Advanced Oracle SOA Suite #OOW 2012 SOA Presentations The Oracle SOA Product Management team has compiled a complete list of all twelve of their Oracle SOA Suite presentations from Oracle OpenWorld 2012, with links to the slide decks. Thought for the Day "Software: do you write it like a book, grow it like a plant, accrete it like a pearl, or construct it like a building?" — Jeff Atwood Source: softwarequotes.com

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  • Slow wired internet connection on Realtek RTL8168-8111 (Rev 6)

    - by Mark
    I keep on seeing issues people are having with their wireless. I am having an issue with being wired into my router. I installed Ubuntu 11.10 the other day, on my custom PC. The motherboard I have installed on this PC is an ASUS P8H61-M. The issue I am having is with my speed. I have a dual boot, windows 7 and the new Ubuntu. On my Windows install I am getting test speeds from Speakeasy at 17Mbps and actual downloads around 2-3MB/s. With Ubuntu, I am getting test speeds from Speakeasy at 1.14Mbps and actual downloads around 60KB/s. I have disabled IPv6 and am no using GoogleDNS for my DNS, but it hasn't resolved the issue. I have scanned my router (WRT54GS Linksys) to disable IPv6 connections, and I am not seeing any option for that. I cannot figure out why I am getting such sluggish internet connection. Any help to resolve would be great! I performed an iconfig -a with these results: mark@Mark-ASUS:~$ ifconfig -a eth0 Link encap:Ethernet HWaddr f4:6d:04:d1:2c:4e inet addr:192.168.1.103 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::f66d:4ff:fed1:2c4e/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:21888 errors:0 dropped:21888 overruns:0 frame:21888 TX packets:21068 errors:0 dropped:90 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:26348337 (26.3 MB) TX bytes:2217140 (2.2 MB) Interrupt:46 Base address:0xc000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:7 errors:0 dropped:0 overruns:0 frame:0 TX packets:7 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:952 (952.0 B) TX bytes:952 (952.0 B) My specs are: mark@Mark-ASUS:~$ sudo lspci -nn 04:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 06) 06:00.0 PCI bridge [0604]: ASMedia Technology Inc. Device [1b21:1080] (rev 01) udev information: KERNEL[11.351405] add /devices/pci0000:00/0000:00:1c.2/0000:04:00.0/net/eth0 (net) UDEV_LOG=3 ACTION=add DEVPATH=/devices/pci0000:00/0000:00:1c.2/0000:04:00.0/net/eth0 SUBSYSTEM=net INTERFACE=eth0 IFINDEX=2 SEQNUM=1542 UDEV [11.363905] add /devices/pci0000:00/0000:00:1c.2/0000:04:00.0/net/eth0 (net) UDEV_LOG=3 ACTION=add DEVPATH=/devices/pci0000:00/0000:00:1c.2/0000:04:00.0/net/eth0 SUBSYSTEM=net INTERFACE=eth0 IFINDEX=2 SEQNUM=1542 ID_VENDOR_FROM_DATABASE=Realtek Semiconductor Co., Ltd. ID_MODEL_FROM_DATABASE=RTL8111/8168B PCI Express Gigabit Ethernet controller ID_BUS=pci ID_VENDOR_ID=0x10ec ID_MODEL_ID=0x8168 ID_MM_CANDIDATE=1 dmesg information: [ 2.855982] r8169 Gigabit Ethernet driver 2.3LK-NAPI loaded [ 2.856366] r8169 0000:04:00.0: eth0: RTL8168b/8111b at 0xffffc9000064c000, f4:6d:04:d1:2c:4e, XID 0c900800 IRQ 46 [ 12.540956] r8169 0000:04:00.0: eth0: link down [ 12.540961] r8169 0000:04:00.0: eth0: link down [ 12.541173] ADDRCONF(NETDEV_UP): eth0: link is not ready I took out a lot of information that did not pertain to eth0, because the previous edits wouldn't save. If I need any more information, let me know. I would love to get this resolved. The other issue I am noticing is sometimes my connection disconnects all together, for about a minute, then it reconnects.

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  • How Do You Actually Model Data?

    Since the 1970’s Developers, Analysts and DBAs have been able to represent concepts and relations in the form of data through the use of generic symbols.  But what is data modeling?  The first time I actually heard this term I could not understand why anyone would want to display a computer on a fashion show runway. Hey, what do you expect? At that time I was a freshman in community college, and obviously this was a long time ago.  I have since had the chance to learn what data modeling truly is through using it. Data modeling is a process of breaking down information and/or requirements in to common categories called objects. Once objects start being defined then relationships start to form based on dependencies found amongst other existing objects.  Currently, there are several tools on the market that help data designer actually map out objects and their relationships through the use of symbols and lines.  These diagrams allow for designs to be review from several perspectives so that designers can ensure that they have the optimal data design for their project and that the design is flexible enough to allow for potential changes and/or extension in the future. Additionally these basic models can always be further refined to show different levels of details depending on the target audience through the use of three different types of models. Conceptual Data Model(CDM)Conceptual Data Models include all key entities and relationships giving a viewer a high level understanding of attributes. Conceptual data model are created by gathering and analyzing information from various sources pertaining to a project during the typical planning phase of a project. Logical Data Model (LDM)Logical Data Models are conceptual data models that have been expanded to include implementation details pertaining to the data that it will store. Additionally, this model typically represents an origination’s business requirements and business rules by defining various attribute data types and relationships regarding each entity. This additional information can be directly translated to the Physical Data Model which reduces the actual time need to implement it. Physical Data Model(PDMs)Physical Data Model are transformed Logical Data Models that include the necessary tables, columns, relationships, database properties for the creation of a database. This model also allows for considerations regarding performance, indexing and denormalization that are applied through database rules, data integrity. Further expanding on why we actually use models in modern application/database development can be seen in the benefits that data modeling provides for data modelers and projects themselves, Benefits of Data Modeling according to Applied Information Science Abstraction that allows data designers remove concepts and ideas form hard facts in the form of data. This gives the data designers the ability to express general concepts and/or ideas in a generic form through the use of symbols to represent data items and the relationships between the items. Transparency through the use of data models allows complex ideas to be translated in to simple symbols so that the concept can be understood by all viewpoints and limits the amount of confusion and misunderstanding. Effectiveness in regards to tuning a model for acceptable performance while maintaining affordable operational costs. In addition it allows systems to be built on a solid foundation in terms of data. I shudder at the thought of a world without data modeling, think about it? Data is everywhere in our lives. Data modeling allows for optimizing a design for performance and the reduction of duplication. If one was to design a database without data modeling then I would think that the first things to get impacted would be database performance due to poorly designed database and there would be greater chances of unnecessary data duplication that would also play in to the excessive query times because unneeded records would need to be processed. You could say that a data designer designing a database is like a box of chocolates. You will never know what kind of database you will get until after it is built.

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  • jtreg update, December 2012

    - by jjg
    There is a new version of jtreg available. The primary new feature is support for tests that have been written for use with TestNG, the popular open source testing framework. TestNG is supported by a variety of tools and plugins, which means that it is now possible to develop tests for OpenJDK using those tools, while still retaining the ability to have the tests be part of the OpenJDK test suite, and run with a single test harness, jtreg. jtreg can be downloaded from the OpenJDK jtreg page: http://openjdk.java.net/jtreg. TestNG support jtreg supports both single TestNG tests, which can be freely intermixed with other types of jtreg tests, and groups of TestNG tests. A single TestNG test class can be compiled and run by providing a test description using the new action tag: @run testng classname The test will be executed by using org.testng.TestNG. No main method is required. A group of TestNG tests organized in a standard package hierarchy can also be compiled and run by jtreg. Any such group must be identified by specifying the root directory of the package hierarchy. You can either do this in the top level TEST.ROOT file, or in a TEST.properties file in any subdirectory enclosing the group of tests. In either case, add a line to the file of the form: TestNG.dirs = dir ... Directories beginning with '/' are evaluated relative to the root directory of the test suite; otherwise they are evaluated relative to the directory containing the declaring file. In particular, note that you can simply use "TestNG.dirs = ." in a TEST.properties file in the root directory of the test group's package hierarchy. No additional test descriptions are necessary, but test descriptions containing information tags, such as @bug, @summary, etc are permitted. All the Java source files in the group will be compiled if necessary, before any of the tests in the group are run. The selected tests within the group will be run, one at a time, using org.testng.TestNG. Library classes The specification for the @library tag has been extended so that any paths beginning with '/' will be evaluated relative to the root directory of the test suite. In addition, some bugs have been fixed that prevented sharing the compiled versions of library classes between tests in different directories. Note: This has uncovered some issues in tests that use a combination of @build and @library tags, such that some tests may fail unexpectedly with ClassNotFoundException. The workaround for now is to ensure that library classes are listed before the test classes in any @build tags. To specify one or more library directories for a group of TestNG tests, add a line of the following form to the TEST.properties file in the root directory of the group's package hierarchy: lib.dirs = dir ... As before, directories beginning with '/' are evaluated relative to the root directory of the test suite; otherwise they are evaluated relative to the directory containing the declaring file. The libraries will be available to all classes in the group; you cannot specify different libraries for different tests within the group. Coming soon ... From this point on, jtreg development will be using the new jtreg repository in the OpenJDK code-tools project. There is a new email alias jtreg-dev at openjdk.java.net for discussions about jtreg development. The existing alias jtreg-use at openjdk.java.net will continue to be available for questions about using jtreg. For more information ... An updated version of the jtreg Tag Language Specification is being prepared, and will be made available when it is ready. In the meantime, you can find more information about the support for TestNG by executing the following command: $ jtreg -onlinehelp TestNG For more information on TestNG itself, visit testng.org.

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  • Logging errors caused by exceptions deep in the application

    - by Kaleb Pederson
    What are best-practices for logging deep within an application's source? Is it bad practice to have multiple event log entries for a single error? For example, let's say that I have an ETL system whose transform step involves: a transformer, pipeline, processing algorithm, and processing engine. In brief, the transformer takes in an input file, parses out records, and sends the records through the pipeline. The pipeline aggregates the results of the processing algorithm (which could do serial or parallel processing). The processing algorithm sends each record through one or more processing engines. So, I have at least four levels: Transformer - Pipeline - Algorithm - Engine. My code might then look something like the following: class Transformer { void Process(InputSource input) { try { var inRecords = _parser.Parse(input.Stream); var outRecords = _pipeline.Transform(inRecords); } catch (Exception ex) { var inner = new ProcessException(input, ex); _logger.Error("Unable to parse source " + input.Name, inner); throw inner; } } } class Pipeline { IEnumerable<Result> Transform(IEnumerable<Record> records) { // NOTE: no try/catch as I have no useful information to provide // at this point in the process var results = _algorithm.Process(records); // examine and do useful things with results return results; } } class Algorithm { IEnumerable<Result> Process(IEnumerable<Record> records) { var results = new List<Result>(); foreach (var engine in Engines) { foreach (var record in records) { try { engine.Process(record); } catch (Exception ex) { var inner = new EngineProcessingException(engine, record, ex); _logger.Error("Engine {0} unable to parse record {1}", engine, record); throw inner; } } } } } class Engine { Result Process(Record record) { for (int i=0; i<record.SubRecords.Count; ++i) { try { Validate(record.subRecords[i]); } catch (Exception ex) { var inner = new RecordValidationException(record, i, ex); _logger.Error( "Validation of subrecord {0} failed for record {1}", i, record ); } } } } There's a few important things to notice: A single error at the deepest level causes three log entries (ugly? DOS?) Thrown exceptions contain all important and useful information Logging only happens when failure to do so would cause loss of useful information at a lower level. Thoughts and concerns: I don't like having so many log entries for each error I don't want to lose important, useful data; the exceptions contain all the important but the stacktrace is typically the only thing displayed besides the message. I can log at different levels (e.g., warning, informational) The higher level classes should be completely unaware of the structure of the lower-level exceptions (which may change as the different implementations are replaced). The information available at higher levels should not be passed to the lower levels. So, to restate the main questions: What are best-practices for logging deep within an application's source? Is it bad practice to have multiple event log entries for a single error?

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  • Musings on the launch of SQL Monitor

    - by Phil Factor
    For several years, I was responsible for the smooth running of a large number of enterprise database servers. We ran a network monitoring tool that was primitive by today’s standards but which performed the useful function of polling every system, including all the Servers in my charge. It ran a configurable script for each service that you needed to monitor that was merely required to return one of a number of integer values. These integer values represented the pain level of the service, from 10 (“hurtin’ real bad”) to 1 (“Things is great”). Not only could you program the visual appearance of each server on the network diagram according to the value of the integer, but you could even opt to run a sound file. Very soon, we had a large TFT Screen, high on the wall of the server room, with every server represented by an icon, and a speaker next to it that would give out a series of grunts, groans, snores, shrieks and funeral marches, depending on the problem. One glance at the display, and you could dive in with iSQL/QA/SSMS and check what was going on with your favourite diagnostic tools. If you saw a server icon burst into flames on the screen or droop like a jelly, you dropped your mug of coffee to do it.  It was real fun, but I remember it more for the huge difference it made to have that real-time visibility into how your servers are performing. The management soon stopped making jokes about the real reason we wanted the TFT screen. (It rendered DVDs beautifully they said; particularly flesh-tints). If you are instantly alerted when things start to go wrong, then there was a good chance you could fix it before being alerted to the problem by the users of the system.  There is a world of difference between this sort of tool, one that gives whoever is ‘on watch’ in the server room the first warning of a potential problem on one of any number of servers, and the breed of tool that attempts to provide some sort of prosthetic DBA Brain. I like to get the early warning, to get the right information to help to diagnose a problem: No auto-fix, but just the information. I prefer to leave the task of ascertaining the exact cause of a problem to my own routines, custom code, intuition and forensic instincts. A simulated aircraft cockpit doesn’t do anything for me, especially before I know where I should be flying.  Time has moved on, and that TFT screen is now, with SQL Monitor, an iPad or any other mobile or static device that can support a browser. Rather than trying to reproduce the conceptual topology of the servers, it lists them in their groups so as to give a display that scales with the increasing number of databases you monitor.  It gives the history of the major events and trends for the servers. It gives the icons and colours that you can spot out of the corner of your eye, but goes on to give you just enough information in drill-down to give you a much clearer idea of where to look with your DBA tools and routines. It doesn't swamp you with information.  Whereas a few server and database-level problems are pretty easily fixed, others depend on judgement and experience to sort out.  Although the idea of an application that automates the bulk of a DBA’s skills is attractive to many, I can’t see it happening soon. SQL Server’s complexity increases faster than the panaceas can be created. In the meantime, I believe that the best way of helping  DBAs  is to make the monitoring process as simple and effective as possible,  and provide the right sort of detail and ‘evidence’ to allow them to decide on the fix. In the end, it is still down to the skill of the DBA.

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  • SharePoint For Newbie Developers: Code Scope

    - by Mark Rackley
    So, I continue to try to come up with diagrams and information to help new SharePoint developers wrap their heads around this SharePoint beast, especially when those newer to development are on my team. To that end, I drew up the below diagram to help some of our junior devs understand where/when code is being executed in SharePoint at a high level. Note that I say “High Level”… This is a simplistic diagram that can get a LOT more complicated if you want to dive in deeper.  For the purposes of my lesson it served its purpose well. So, please no comments from you peanut gallery about information 3 levels down that’s missing unless it adds to the discussion.  Thanks So, the diagram below details where code is executed on a page load and gives the basic flow of the page load. There are actually many more steps, but again, we are staying high level here. I just know someone is still going to say something like “Well.. actually… the dlls are getting executed when…”  Anyway, here’s the diagram with some information I like to point out: Code Scope / Where it is executed So, looking at the diagram we see that dlls and XSL are executed on the server and that JavaScript/jQuery are executed on the client. This is the main thing I like to point out for the following reasons: XSL (for the most part) is faster than JavaScript I actually get this question a lot. Since XSL is executed on the server less data is getting passed over the wire and a beefier machine (hopefully) is doing the processing. The outcome of course is better performance. When You are using jQuery and making Web Service calls you are building XML strings and sending them to the server, then ALL the results come back and the client machine has to parse through the XML and use what it needs and ignore the rest (and there is a lot of garbage that comes back from SharePoint Web Service calls). XSL and JavaScript cannot work together in the same scope Let me clarify. JavaScript can send data back to SharePoint in postbacks that XSL can then use. XSL can output JavaScript and initiate JavaScript variables.  However, XSL cannot call a JavaScript method to get a value and JavaScript cannot directly interact with XSL and call its templates. They are executed in there scope only. No crossing of boundaries here. So, what does this all mean? Well, nothing too deep. This is just some basic fundamental information that all SharePoint devs need to understand. It will help you determine what is the best solution for your specific development situation and it will help the new guys understand why they get an error when trying to call a JavaScript Function from within XSL.  Let me know if you think quick little blogs like this are helpful or just add to the noise. I could probably put together several more that are similar.  As always, thanks for stopping by, hope you learned something new.

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  • Recieving and organizing results without server side script (JavaScript)

    - by Aaron
    I have been working on a very large form project for the past few days. I finally managed to get tables to work properly within a javascript file that opens a new display window. Now the issue at hand is that I can't seem to get CSS code to work within the javascript that I have created. Before everyone starts thinking "just use server side script idiot" I have a few conditions and info about the file: The file is only being ran local due to confidential information risks. Once again no option for server access. The intranet the computers are on are already top security and this wouldn't exactly be a company wide program The code below is obviously just a demo with a simple form... The real file has six pages of highly confidential information Only certain fields on this form will actually be gathered (example: address doesnt appear in the results) The display page will contain data compiled into tables for easier viewing I need to be able to create css commands to easily detect certain information if it applies and along with matching design of the original form Here is the code: <html> <head> <title>Form Example</title> <script LANGUAGE="JavaScript" type="text/javascript"> function display() { DispWin = window.open('','NewWin', 'toolbar=no,status=no,width=800,height=600') message = "<body>"; message += "<table border=1 width=100%>"; message += "<tr>"; message += "<th colspan=2 align=center><font face=stencil color=black><h1>Results</h1><h4>one</h4></font>"; message += "</th>"; message += "</tr>"; message += "<td width=50% align=left>"; message += "<ul><li><b><font face=calibri color=red>NAME:</font></b> " + document.form1.yourname.value + "</UL>" message += "</td>"; message += "<td width=50% align=left>"; message += "<li><b>PHONE: </b>" + document.form1.phone.value + "</ul>"; message += "</td>"; message += "</table>"; message += "<body>"; DispWin.document.write(message); DispWin.document.body.style.cssText = 'color:#blue;'; } </script> </head> <body> <h1>Form Example</h1> Enter the following information: <form name="form1"> <p><b>Name:</b> <input TYPE="TEXT" SIZE="20" NAME="yourname"> </p> <p><b>Address:</b> <input TYPE="TEXT" SIZE="30" NAME="address"> </p> <p><b>Phone: </b> <input TYPE="TEXT" SIZE="15" NAME="phone"> </p> <p><input TYPE="BUTTON" VALUE="Display" onClick="display();"></p> </form> </body> </html> >

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  • Get More From Your Service Request

    - by Get Proactive Customer Adoption Team
    Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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  • Class design issue

    - by user2865206
    I'm new to OOP and a lot of times I become stumped in situations similar to this example: Task: Generate an XML document that contains information about a person. Assume the information is readily available in a database. Here is an example of the structure: <Person> <Name>John Doe</Name> <Age>21</Age> <Address> <Street>100 Main St.</Street> <City>Sylvania</City> <State>OH</State> </Address> <Relatives> <Parents> <Mother> <Name>Jane Doe</Name> </Mother> <Father> <Name>John Doe Sr.</Name> </Father> </Parents> <Siblings> <Brother> <Name>Jeff Doe</Name> </Brother> <Brother> <Name>Steven Doe</Name> </Brother> </Siblings> </Relatives> </Person> Ok lets create a class for each tag (ie: Person, Name, Age, Address) Lets assume each class is only responsible for itself and the elements directly contained Each class will know (have defined by default) the classes that are directly contained within them Each class will have a process() function that will add itself and its childeren to the XML document we are creating When a child is drawn, as in the previous line, we will have them call process() as well Now we are in a recursive loop where each object draws their childeren until all are drawn But what if only some of the tags need to be drawn, and the rest are optional? Some are optional based on if the data exists (if we have it, we must draw it), and some are optional based on the preferences of the user generating the document How do we make sure each object has the data it needs to draw itself and it's childeren? We can pass down a massive array through every object, but that seems shitty doesnt it? We could have each object query the database for it, but thats a lot of queries, and how does it know what it's query is? What if we want to get rid of a tag later? There is no way to reference them. I've been thinking about this for 20 hours now. I feel like I am misunderstanding a design principle or am just approaching this all wrong. How would you go about programming something like this? I suppose this problem could apply to any senario where there are classes that create other classes, but the classes created need information to run. How do I get the information to them in a way that doesn't seem fucky? Thanks for all of your time, this has been kicking my ass.

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  • PCI Encryption Key Management

    - by Unicorn Bob
    (Full disclosure: I'm already an active participant here and at StackOverflow, but for reasons that should hopefully be obvious, I'm choosing to ask this particular question anonymously). I currently work for a small software shop that produces software that's sold commercially to manage small- to mid-size business in a couple of fairly specialized industries. Because these industries are customer-facing, a large portion of the software is related to storing and managing customer information. In particular, the storage (and securing) of customer credit card information. With that, of course, comes PCI compliance. To make a long story short, I'm left with a couple of questions about why certain things were done the way they were, and I'm unfortunately without much of a resource at the moment. This is a very small shop (I report directly to the owner, as does the only other full-time employee), and the owner doesn't have an answer to these questions, and the previous developer is...err...unavailable. Issue 1: Periodic Re-encryption As of now, the software prompts the user to do a wholesale re-encryption of all of the sensitive information in the database (basically credit card numbers and user passwords) if either of these conditions is true: There are any NON-encrypted pieces of sensitive information in the database (added through a manual database statement instead of through the business object, for example). This should not happen during the ordinary use of the software. The current key has been in use for more than a particular period of time. I believe it's 12 months, but I'm not certain of that. The point here is that the key "expires". This is my first foray into commercial solution development that deals with PCI, so I am unfortunately uneducated on the practices involved. Is there some aspect of PCI compliance that mandates (or even just strongly recommends) periodic key updating? This isn't a huge issue for me other than I don't currently have a good explanation to give to end users if they ask why they are being prompted to run it. Question 1: Is the concept of key expiration standard, and, if so, is that simply industry-standard or an element of PCI? Issue 2: Key Storage Here's my real issue...the encryption key is stored in the database, just obfuscated. The key is padded on the left and right with a few garbage bytes and some bits are twiddled, but fundamentally there's nothing stopping an enterprising person from examining our (dotfuscated) code, determining the pattern used to turn the stored key into the real key, then using that key to run amok. This seems like a horrible practice to me, but I want to make sure that this isn't just one of those "grin and bear it" practices that people in this industry have taken to. I have developed an alternative approach that would prevent such an attack, but I'm just looking for a sanity check here. Question 2: Is this method of key storage--namely storing the key in the database using an obfuscation method that exists in client code--normal or crazy? Believe me, I know that free advice is worth every penny that I've paid for it, nobody here is an attorney (or at least isn't offering legal advice), caveat emptor, etc. etc., but I'm looking for any input that you all can provide. Thank you in advance!

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  • Is Your Company Social on the Inside?

    - by Mike Stiles
    As we talk about the extension of social from an outbound-facing marketing tool to a platform that will reach across the entire enterprise, servicing multiple functions of that enterprise, it might be time to take a look at how social can be effectively employed for internal communications. Remember the printed company newsletter? Yeah, nobody reads it. Remember the emailed company newsletter? Yeah, nobody reads it. Why not? Shouldn’t your employees care about the company more than anything else in life and be voraciously hungry for any information related to it? The more realistic prospect is that a company’s employees don’t behave much differently at work where information is concerned than they do in their personal lives. They “tune in” to information that’s immediately relevant to them, that peaks their interest, and/or that’s presented in a visually engaging way. That currently makes an internal social platform the most ideal way to communicate within the organization. It not only facilitates more immediate, more targeted (and thus more relevant) messaging from the company out to employees, it sets a stage for employees to communicate with each other and efficiently get answers to questions from peers. It’s a collaboration tool on steroids. If you build such an internal social portal and you do it right, will employees use it? Considering social media has officially been declared more addictive than cigarettes, booze and sex…probably. But what does it mean to do an internal social platform “right”? The bar has been set pretty high. Your employees are used to Twitter and Facebook, and would roll their eyes at anything less simple or harder to navigate than those. All the Facebook best practices would apply to your internal social as well, including the importance of managing posting frequency, using photos and video, moderation & response, etc. And don’t worry, you won’t be the first to jump in. WPP's global digital agency Possible has its own social network called Colab. Nestle has “The Nest.” Red Robin’s got one. I myself got an in-depth look at McGraw-Hill’s internal social platform at Blogwell NYC. Some of these companies are building their own platforms, others are buying them off the shelf or customizing readymade solutions. But you won’t be the last either. Prescient Digital Media and the IABC learned 39% of companies don’t offer employees any social tools. Not a social network, not discussion forums, not even IM. And a great many continue to ban the use of Facebook and Twitter on the premises. That’s pretty astonishing since social has become as essential a modern day communications tool as the telephone. But such holdouts will pay a big price for being mired in fear while competitors exploit social connections unchallenged. Fish where the fish are. If social has become the way people communicate and take in information, let that be the way communication is trafficked in the organization.

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  • Getting Started with Cloud Computing

    - by juanlarios
    You’ve likely heard about how Office 365 and Windows Intune are great applications to get you started with Cloud Computing. Many of you emailed me asking for more info on what Cloud Computing is, including the distinction between "Public Cloud" and "Private Cloud". I want to address these questions and help you get started. Let's begin with a brief set of definitions and some places to find more info; however, an excellent place where you can always learn more about Cloud Computing is the Microsoft Virtual Academy. Public Cloud computing means that the infrastructure to run and manage the applications users are taking advantage of is run by someone else and not you. In other words, you do not buy the hardware or software to run your email or other services being used in your organization – that is done by someone else. Users simply connect to these services from their computers and you pay a monthly subscription fee for each user that is taking advantage of the service. Examples of Public Cloud services include Office 365, Windows Intune, Microsoft Dynamics CRM Online, Hotmail, and others. Private Cloud computing generally means that the hardware and software to run services used by your organization is run on your premises, with the ability for business groups to self-provision the services they need based on rules established by the IT department. Generally, Private Cloud implementations today are found in larger organizations but they are also viable for small and medium-sized businesses since they generally allow an automation of services and reduction in IT workloads when properly implemented. Having the right management tools, like System Center 2012, to implement and operate Private Cloud is important in order to be successful. So – how do you get started? The first step is to determine what makes the most sense to your organization. The nice thing is that you do not need to pick Public or Private Cloud – you can use elements of both where it makes sense for your business – the choice is yours. When you are ready to try and purchase Public Cloud technologies, the Microsoft Volume Licensing web site is a good place to find links to each of the online services. In particular, if you are interested in a trial for each service, you can visit the following pages: Office 365, CRM Online, Windows Intune, and Windows Azure. For Private Cloud technologies, start with some of the courses on Microsoft Virtual Academy and then download and install the Microsoft Private Cloud technologies including Windows Server 2008 R2 Hyper-V and System Center 2012 in your own environment and take it for a spin. Also, keep up to date with the Canadian IT Pro blog to learn about events Microsoft is delivering such as the IT Virtualization Boot Camps and more to get you started with these technologies hands on. Finally, I want to ask for your help to allow the team at Microsoft to continue to provide you what you need. Twice a year through something we call "The Global Relationship Study" – they reach out and contact you to see how they're doing and what Microsoft could do better. If you get an email from "Microsoft Feedback" with the subject line "Help Microsoft Focus on Customers and Partners" between March 5th and April 13th, please take a little time to tell them what you think. Cloud Computing Resources: Microsoft Server and Cloud Computing site – information on Microsoft's overall cloud strategy and products. Microsoft Virtual Academy – for free online training to help improve your IT skillset. Office 365 Trial/Info page – get more information or try it out for yourself. Office 365 Videos – see how businesses like yours have used Office 365 to transition to the cloud. Windows Intune Trial/Info – get more information or try it out for yourself. Microsoft Dynamics CRM Online page – information on trying and licensing Microsoft Dynamics CRM Online. Additional Resources You May Find Useful: Springboard Series Your destination for technical resources, free tools and expert guidance to ease the deployment and management of your Windows-based client infrastructure. TechNet Evaluation Center Try some of our latest Microsoft products for free, Like System Center 2012 Pre-Release Products, and evaluate them before you buy. AlignIT Manager Tech Talk Series A monthly streamed video series with a range of topics for both infrastructure and development managers. Ask questions and participate real-time or watch the on-demand recording. Tech·Days Online Discover what's next in technology and innovation with Tech·Days session recordings, hands-on labs and Tech·Days TV.

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  • College Ratings via the Federal Government

    - by user9147039
    A few weeks back you might remember news about a higher education rating system proposal from the Obama administration. As I've discussed previously, political and stakeholder pressures to improve outcomes and increase transparency are stronger than ever before. The executive branch proposal is intended to make progress in this area. Quoting from the proposal itself, "The ratings will be based upon such measures as: Access, such as percentage of students receiving Pell grants; Affordability, such as average tuition, scholarships, and loan debt; and Outcomes, such as graduation and transfer rates, graduate earnings, and advanced degrees of college graduates.” This is going to be quite complex, to say the least. Most notably, higher ed is not monolithic. From community and other 2-year colleges, to small private 4-year, to professional schools, to large public research institutions…the many walks of higher ed life are, well, many. Designing a ratings system that doesn't wind up with lots of unintended consequences and collateral damage will be difficult. At best you would end up potentially tarnishing the reputation of certain institutions that were actually performing well against the metrics and outcome measures that make sense in their "context" of education. At worst you could spend a lot of time and resources designing a system that would lose credibility with its "customers". A lot of institutions I work with already have in place systems like the one described above. They are tracking completion rates, completion timeframes, transfers to other institutions, job placement, and salary information. As I talk to these institutions there are several constants worth noting: • Deciding on which metrics to measure is complicated. While employment and salary data are relatively easy to track, qualitative measures are more difficult. How do you quantify the benefit to someone who studies in one field that may not compensate him or her as well as another field but that provides huge personal fulfillment and reward is a difficult measure to quantify? • The data is available but the systems to transform the data into actual information that can be used in meaningful ways are not. Too often in higher ed information is siloed. As such, much of the data that need to be a part of a comprehensive system sit in multiple organizations, oftentimes outside the reach of core IT. • Politics and culture are big barriers. One of the areas that my team and I spend a lot of time talking about with higher ed institutions all over the world is the imperative to optimize for student success. This, like the tracking of the students’ achievement after graduation, requires a level or organizational capacity that does not currently exist. The primary barrier is the culture of "data islands" in higher ed, and the need for leadership to drive out the divisions between departments, schools, colleges, etc. and institute academy-wide analytics and data stewardship initiatives that will enable student success. • Data quality is a very big issue. So many disparate systems exist (some on premise, some "in the cloud") that keep data about "persons" using different means to identify them. Establishing a single source of truth about an individual and his or her data is difficult without some type of data quality policy and tools. Good tools actually exist but are seldom leveraged. Don't misunderstand - I think it's a great idea to drive additional transparency and accountability into the system of higher education. And not just at home, but globally. Students and parents need access to key data to make informed, responsible choices. The tools exist to not only enable this kind of information to be shared but to capture the very metrics stakeholders care most about and in a way that makes sense in the context of a given institution's "place" in the overall higher ed panoply.

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  • I.T. Chargeback : Core to Cloud Computing

    - by Anand Akela
    Contributed by Mark McGill Consolidation and Virtualization have been widely adopted over the years to help deliver benefits such as increased server utilization, greater agility and lower cost to the I.T. organization. These are key enablers of cloud, but in themselves they do not provide a complete cloud solution. Building a true enterprise private cloud involves moving from an admin driven world, where the I.T. department is ultimately responsible for the provisioning of servers, databases, middleware and applications, to a world where the consumers of I.T. resources can provision their infrastructure, platforms and even complete application stacks on demand. Switching from an admin-driven provisioning model to a user-driven model creates some challenges. How do you ensure that users provisioning resources will not provision more than they need? How do you encourage users to return resources when they have finished with them so that others can use them? While chargeback has existed as a concept for many years (especially in mainframe environments), it is the move to this self-service model that has created a need for a new breed of chargeback applications for cloud. Enabling self-service without some form of chargeback is like opening a shop where all of the goods are free. A successful chargeback solution will be able to allocate the costs of shared I.T. infrastructure based on the relative consumption by the users. Doing this creates transparency between the I.T. department and the consumers of I.T. When users are able to understand how their consumption translates to cost they are much more likely to be prudent when it comes to their use of I.T. resources. This also gives them control of their I.T. costs, as moderate usage will translate to a lower charge at the end of the month. Implementing Chargeback successfully create a win-win situation for I.T. and the consumers. Chargeback can help to ensure that I.T. resources are used for activities that deliver business value. It also improves the overall utilization of I.T. infrastructure as I.T. resources that are not needed are not left running idle. Enterprise Manager 12c provides an integrated metering and chargeback solution for Enterprise Manager Targets. This solution is built on top of the rich configuration and utilization information already available in Enterprise Manager. It provides metering not just for virtual machines, but also for physical hosts, databases and middleware. Enterprise Manager 12c provides metering based on the utilization and configuration of the following types of Enterprise Manager Target: Oracle VM Host Oracle Database Oracle WebLogic Server Using Enterprise Manager Chargeback, administrators are able to create a set of Charge Plans that are used to attach prices to the various metered resources. These plans can contain fixed costs (eg. $10/month/database), configuration based costs (eg. $10/month if OS is Windows) and utilization based costs (eg. $0.05/GB of Memory/hour) The self-service user provisioning these resources is then able to view a report that details their usage and helps them understand how this usage translates into cost. Armed with this information, the user is able to determine if the resources are delivering adequate business value based on what is being charged. Figure 1: Chargeback in Self-Service Portal Enterprise Manager 12c provides a variety of additional interfaces into this data. The administrator can access summary and trending reports. Summary reports allow the administrator to drill-down through the cost center hierarchy to identify, for example, the top resource consumers across the organization. Figure 2: Charge Summary Report Trending reports can be used for I.T. planning and budgeting as they show utilization and charge trends over a period of time. Figure 3: CPU Trend Report We also provide chargeback reports through BI Publisher. This provides a way for users who do not have an Enterprise Manager login (such as Line of Business managers) to view charge and usage information. For situations where a bill needs to be produced, chargeback can be integrated with billing applications such as Oracle Billing and Revenue Management (BRM). Further information on Enterprise Manager 12c’s integrated metering and chargeback: White Paper Screenwatch Cloud Management on OTN

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  • Cloud Fact for Business Managers #3: Where You Data Is, and Who Has Access to It Might Surprise You

    - by yaldahhakim
    Written by: David Krauss While data security and operational risk conversations usually happen around the desk of a CCO/CSO (chief compliance and/or security officer), or perhaps the CFO, since business managers are now selecting cloud providers, they need to be able to at least ask some high-level questions on the topic of risk and compliance.  While the report found that 76% of adopters were motivated to adopt cloud apps because of quick access to software, most of these managers found that after they made a purchase decision their access to exciting new capabilities in the cloud could be hindered due to performance and scalability constraints put forth  by their cloud provider.  If you are going to let your business consume their mission critical business applications as a service, then it’s important to understand who is providing those cloud services and what kind of performance you are going to get.  Different types of departments, companies and industries will all have unique requirements so it’s key to take this also into consideration.   Nothing puts a CEO in a bad mood like a public data breach or finding out the company lost money when customers couldn’t buy a product or service because your cloud service provider had a problem.  With 42% of business managers having seen a data security breach in their department associated directly with the use of cloud applications, this is happening more than you think.   We’ve talked about the importance of being able to avoid information silos through a unified cloud approach and platform.  This is also important when keeping your data safe and secure, and a key conversation to have with your cloud provider.  Your customers want to know that their information is protected when they do business with you, just like you want your own company information protected.   This is really hard to do when each line of business is running different cloud application services managed by different cloud providers, all with different processes and controls.   It only adds to the complexity, and the more complex, the more risky and the chance that something will go wrong. What about compliance? Depending on the cloud provider, it can be difficult at best to understand who has access to your data, and were your data is actually stored.  Add to this multiple cloud providers spanning multiple departments and it becomes very problematic when trying to comply with certain industry and country data security regulations.  With 73% of business managers complaining that having cloud data handled externally by one or more cloud vendors makes it hard for their department to be compliant, this is a big time suck for executives and it puts the organization at risk. Is There A Complete, Integrated, Modern Cloud Out there for Business Executives?If you are a business manager looking to drive faster innovation for your business and want a cloud application that your CIO would approve of, I would encourage you take a look at Oracle Cloud.  It’s everything you want from a SaaS based application, but without compromising on functionality and other modern capabilities like embedded business intelligence, social relationship management (for your entire business), and advanced mobile.  And because Oracle Cloud is built and managed by Oracle, you can be confident that your cloud application services are enterprise-grade.  Over 25 Million users and 10 thousands companies around the globe rely on Oracle Cloud application services everyday – maybe your business should too.  For more information, visit cloud.oracle.com. Additional Resources •    Try it: cloud.oracle.com•    Learn more: http://www.oracle.com/us/corporate/features/complete-cloud/index.html•    Research Report: Cloud for Business Managers: The Good, the Bad, and the Ugly

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