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  • The pros and cons of learning

    - by AaronBertrand
    This week I am at a training course put on by Paul Randal ( blog | twitter ) and Kimberly Tripp ( blog | twitter ) entitled " SQL Immersion ." It is essentially a 5-day deep dive into some of the more important bowels of the Microsoft SQL Server 2008 Internals book they co-wrote with Kalen Delaney, Adam Machanic and Conor Cunningham - with a lot of extra information, insight, experience and interactivity thrown in. I am seeing a lot of benefits from this already. The additional insight around what's...(read more)

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  • The Missing Post

    - by Joe Mayo
    It’s somewhat of a mystery how the writing process can conjure up results that weren’t initially intended. Case in point is the fact that another post was planned to be in place of this one, but it never made the light of day.  This particular post started off as an introduction to a technology I had just learned, used, and wanted to share the experience with others.  The beginning was fun and demonstrated how easy it was to get started.  One of the things I’ve been pondering over time is that the Web is filled with introductions to new technologies and quick first looks, so I set out to add more depth, share lessons learned, and generally help you avoid the problems I encountered along the way; problems being a key theme of why you aren’t reading that post at this very minute.  Problems that curiously came from nowhere to thwart my good intentions. Success was sweet when using the tool for the prototypical demo scenario. The thing is, I intended the tool to accomplish a real task.  Having embarked on the path toward getting the job done, glitches began creeping into the process.  Realizing that this was all a bit new, I had patience and found a suitable work-around, but this was to be short lived. As in marching ants to a freshly laid out picnic, the problems kept coming until I had to get up and walk away.  Not to be outdone, sheer will and brute force manual intervention led to mission accomplishment.  Though I kept a positive outlook and was pleased at the final result, the process of using the tool had somewhat soured. Regardless of a less than stellar experience with the tool, I have a great deal of respect for the company that produced it and the people who built it. Perhaps I empathize for what they might feel after reading a post that details such deficiencies in their product.  Sure, if you’re in this business, you’ve got to have a thick skin; brush it off, fix the problem, and move on to greatness. But, today I feel like they’re people and are probably already aware of any issues I would seemingly reveal.  Anyone who builds a product or provides a service takes a lot of pride in what they do.  Sometimes they screw up and if their worth a dime, they make it up. I think that will happen in this case and there’s no reason why I should post information that has the potential to sound more negative than helpful.  While no one would ever notice or care either way, I’m posting something that won’t harm. Joe

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  • Microsoft Press Deal of the Day - 13/April/2012 - Building Enterprise Applications with Windows® Presentation Foundation and the MVVM Pattern

    - by TATWORTH
    Today's deal of the day from Microsoft Press at http://shop.oreilly.com/product/0790145309686.do is Building Enterprise Applications with Windows® Presentation Foundation and the MVVM Pattern"Simplify and improve business application development by applying the MVVM pattern to Windows Presentation Foundation (WPF) and Microsoft® Silverlight® 4. With this hands-on guide, you'll use MVVM with data binding, commands, and behaviors to create user interfaces loosely coupled to business logic. MVVM is ideal for .NET developers working with WPF and Silverlight—whether or not you have experience building enterprise applications."

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  • Snowden : «j'ai été entraîné comme un espion dans le sens traditionnel du terme», l'ancien contractuel de la NSA aurait travaillé comme agent infiltré

    Snowden : « J'ai été entraîné comme un espion dans le sens traditionnel du terme», l'ancien contractuel de la NSA affirme avoir travaillé comme agent infiltré Dans une interview accordée à NBC News, mardi, Edward Snowden est revenu sur son expérience au sein de la CIA et de la NSA. « J'ai été entraîné comme un espion dans le sens traditionnel du terme. J'ai vécu et travailler sous couverture à l'étranger, prétendant avoir un emploi que je n'avais pas et empruntant même un nom qui n'était pas le...

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  • Java Space on Parleys

    - by Yolande Poirier
    Now available! A great selection of JavaOne 2010 and JVM Language Summit 2010 sessions as well as Oracle Technology Network TechCasts on the new Java Space on Parleys website. Oracle partnered with Stephan Janssen, founder of Parleys to make this happen. Parleys website offers a user friendly experience to view online content. You can download some of the talks to your desktop or watch them on the go on mobile devices. The current selection is a well of expertise from top Java luminaries and Oracle experts. JavaOne 2010 sessions: ·        Best practices for signing code by Sean Mullan   ·        Building software using rich client platforms by Rickard Thulin ·        Developing beyond the component libraries by Ryan Cuprak ·        Java API for keyhole markup language by Florian Bachmann ·        Avoiding common user experience anti-patterns by Burk Hufnagel ·        Accelerating Java workloads via GPUs by Gary Frost JVM Languages Summit 2010 sessions: ·      Mixed language project compilation in Eclipse by Andy Clement  ·      Gathering the threads by John Rose  ·      LINQ: language features for concurrency by Neal Gafter  ·      Improvements in OpenJDK useful for JVM languages by Eric Caspole  ·      Symmetric Multilanguage - VM Architecture by Oleg Pliss  Special interviews with Oracle experts on product innovations: ·      Ludovic Champenois, Java EE architect on Glassfish 3.1 and Java EE. ·      John Jullion-Ceccarelli and Martin Ryzl on NetBeans IDE 6.9 You can chose to listen to a section of talks using the agenda view and search for related content while watching a presentation.  Enjoy the Java content and vote on it! 

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  • SQLAuthority News – Presented at Bangalore DevCon August 4, 2012

    - by pinaldave
    Bangalore Devcon 2012 was a great fun. Earlier this month I was fortunate to be invited to present at Dev Con. The event was very well planned and had excellent response. There were more than 140 attendees at any time in the sessions. There were two tracks and both tracks were running parallel to each other in the Microsoft Bangalore building. The venue is fantastic and the enthusiasm of the community is impeccable. We had a total of 12 sessions during the day. I had decided to attend each session if I can. We have so many fantastic speakers and I did not want to miss any of the sessions. As sessions were running parallel, I attended every session for 30 minutes and switched to another session. I had fun doing this experiment as tit gave me a good idea about every session. I presented personally on the session of SQL Tips and Tricks for Web Developer. DBA is a very common word and every time when we say SQL Server – lots of people think of DBA in their mind, however, SQL Server is used by many developers as well. In this session I tried to cover a few of the simple concepts where developers must pay special attention while writing T-SQL code. Sometimes a very small mistake can be very fatal on performance in the future. Here are few of the photos of the event. Btw, the two sessions which clearly stand out were Vinod Kumar‘s session on Leadership and Lohith‘s session on Visual Studio Tips and Tricks. Additional Read: Following are the blog posts by community on the Bangalore DevCon Experience. I encourage you to read them all and leave a comment which one you liked the most. http://abhishekbhat.wordpress.com/2012/08/07/devcon-2012-experience/ http://praveenprajapati.wordpress.com/2012/08/07/devcon-2012-part-2/ http://tomsblogsspot.blogspot.in/2012/08/devcon-2012.html?view=classic https://manasdash.wordpress.com/2012/08/06/devcon-2012-by-bdotnet-4th-august-2012/ http://www.jagan-bhathri.com/2012/08/bangalore-developer-conference-2012-by.html Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL, Technology

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  • Search Engine Marketing Ardan Michael Blum, Would You Like to Learn SEO Like a Pro?

    Learning Search Engine Optimization techniques (SEO) along with keyword research is key to marketing yourself, your business, your website or your blog on the internet. Ardan Michael Blum is a Yahoo SEO expert out of Switzerland. He has over 9 years experience as a SEO expert and guarantees his clients first page rankings in the search engines. For a business, first page rankings can mean success! But, outsourcing to someone like Ardan Michael Blum is going to be costly.

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  • Good News for Women in Technology - Barbie Has Joined the IT Scene

    - by KKline
    Notice the bluetooth ear piece fashion faux pas? Yes, she's truly a geek. I'm happy to report that Barbie is now a cognizeti, a digerati, ... yes even an IT Professional! This year's new Barbie is Computer Engineer Barbie . Several months back, I encouraged all my friends and followers on Twitter to vote for the IT job for Barbie in Mattel's recent public job selection for the eponymous doll. That encouragement was founded in an experience I'd had years earlier - becoming a dad to a very beautiful...(read more)

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  • Microsoft announces Tech.Ed India in Bengaluru on April 12-14 2010

    Hi, if you too are a Developer, IT professional, Decision-maker, Designer, Solution Architect, Technology Manager or a Student, this will definitely excite you. Microsoft is back this year with the Indian edition of Tech.Ed, it's global education & networking conference for technology professionals. Expect to run into S. Somasegar (Sr. VP, Microsoft Developer Division), Kevin J. Smith (Senior Director, Intel), Stephen Forte (Chief Strategy Officer, Telerik) and other technology stalwarts....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • links for 2010-04-14

    - by Bob Rhubart
    Why business needs should shape IT architecture - McKinsey Quarterly - Business Technology - Organization "Too often, efforts to fix architecture issues remain rooted in a company’s IT practices, culture, and leadership. The reason, in part, is that the chief architect—the overall IT-architecture program leader—is frequently selected from within the technical ranks, bringing deep IT know-how but little direct experience or influence in leading a business-wide change program. A weak linkage to the business creates a void that limits the quality of the resulting IT architecture and the organization’s ability to enforce and sustain the benefits of implementation over time." -- Helge Buckow and Stéphane Rey (tags: architecture it technology enterprise mckinsey) Eric Maurice: April 2010 Critical Patch Update Released Eric Maurice offers the details on April 2010 Critical Patch Update (CPUApr2010), "the first one to include security fixes for Oracle Solaris" (tags: oracle otn database fusionmiddleware peoplesoft security) @shivmohan: Oracle – OAF – Oracle Application Framework – OA Framework "For all the PL/SQL and Oracle Forms developers out there, start planning your evolution. Sure PL/SQL and Forms will be around for some time, but you need to add more skills to your stack if you want to stay current (employable)." -- Shivmohan Purohit (tags: oracle otn application framework) @ORACLENERD: APEX Architecture Oracle ACE Chet Justice offer a "short list of potential architectures" for Oracle APEX, based on his experience with a client. (tags: oracle otn oracleace apex architecture) Luis Moreno Campos: Why is Exadata so fast? "You could find a lot of tech doc around oracle.com, but the bottom line is that the vision to even build a V2 and place it as an OLTP and DW (general purpose) machine is just pure genius." -- Luis Moreno Campos (tags: oracle otn exadata database) Edwin Biemond: Resetting Weblogic datasources with ANT Oracle ACE and Whitehorses architect Edwin Biemond shares an ANT script "to fire some WLST and Python commandos" to correct invalid database session states. (tags: oracle otn oracleace database ANT Python) @deltalounge: The future of MySQL with Oracle Peter Paul van de Beek has compiled an informative collection of Edward Scriven quotes, from various publications, on Oracle's plans for MySQL. (tags: oracle otn database mysql) Cristobal Soto: Coherence Special Interest Group: First Meeting in Toronto, Upcoming Events in New York and California Cameron Purdy, Patrick Peralta, and others are speaking at upcoming Coherence SIG events. Cristobal Soto shares the details. (tags: oracle otn coherence sig grid appserver)

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  • BPEL Technology: A tool for Apps-to-Apps integration, using Oracle EBS Financials and Oracle's Retai

    Listen to Jeff Wexler, Senior Director of Oracle's Retail Industry Strategy and Amlan Debnath, VP of Oracle's Server Technologies speak with Cliff about their recent experience using Oracle's Business Process Execution Language (BPEL) to support integration between Oracle E-Business Suite Financials and Oracle's Retail Merchandising Industry Solution and find out how to get more info about this technology.

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  • A Graduate&rsquo;s Journey at Oracle &ndash; Bhaskar Ghosh From Oracle India

    - by david.talamelli
    I am Bhaskar Ghosh, and I work as an Applications Engineer with Oracle. Well, it was three years ago when my journey with one of the largest software companies started. It was a fine day and a decisive moment, when I was placed in Oracle as a campus recruit from College of Engineering Guindy, Anna University, Chennai! I always thought of looking back, the time that helped me learn beyond my boundaries, think broader and ahead, and grow – technically, professionally and personally. Hmmn! Let me recall the eventful moments once again. My first day as an intern at Oracle started in late 2007. I met one of the Oracle Managers at the Oracle Campus in Hyderabad and on the same day I also met another Oracle employee who was to later to become my first manager. I was charged and thrilled with the environment and the wonderful people around me! I was joined by two other interns, who also had a Masters in Computer Applications. We formed a very friendly group with all the interns and the new hires, and shared our excitement and learning. Myself and one of the other Graduates started working on a very interesting project on Semantic technology. We finally had our names added as co-developers for this very project. This phase of five months was the time and we learnt tremendously and worked very hard, partly because we had to travel back and forth to our colleges to submit reports and present for the Masters in Computer Applications final year project reviews. After completing my MCA, I joined as a full-time employee in 2008. During the next year, we worked on interesting and bleeding edge technologies - OWL, RDF, SPARQL, Visualization, J2EE, Social Web features, Semantic Web technologies, Web Services and many more! We developed cool, rich internet and desktop applications. Little did I know at that time, that this learning would help me tremendously for my the next project in Oracle. The following year saw me being assigned a role in a different project that my other team members were working on for the last two years. It took me two months to understand and get into a flow with this new task. I was fortunate that this phase helped me enhance my inter-personal and communication skills, as much as it helped me grow professionally with better ability to tackle multiple priorities and switch between tasks based on the team’s requirements. I was made the POC for all communications with our team and other product teams. I personally feel that this time enhanced me tremendously in technologies like Oracle Forms, J2EE, and Java and Web Services. The last six months, saw myself becoming an Institute of Electrical and Electronics Engineer member, and continuing my higher education International Institute of Information Technology, Hyderabad. Oracle supports its employees becoming members of professional bodies, and higher studies are supported by management, I think it is tremendously helpful in the professional and technical growth of the employees. Last three months, I have been working on great and useful enhancements to our product. Ah beautiful! All these years, there have been other moments and events of fun that are too worth mentioning. Clubs and groups at Oracle such as Employee Club, Oracle Volunteers, Football Club, etc. have always kept on organizing numerous events and competitions, full of fun and entertainment. I really enjoyed participating, even if it was small, in the intra-Oracle football tourney, Oracle Volunteer Days, OraFora, OraOvations, and a few more. Those ‘Seasons of Sharing’, those ‘Blood Donation camps’, those ‘Diwali and Christmas gifts and events’, those ‘fun events at the annual function called OraOvations’, those ‘books and cycle stalls’, and those so many other things… It only fills my mind with pleasure. The last three years have been very eventful:they have been full of learning and growth, and under the very able and encouraging guidance of my manager. I have got the opportunity to know about and/or interact with many wonderful personalities, and learn from them, here at Oracle. The environment, the people, and the fellow developers have been so friendly, and always ever ready to help, when we were in doubt.. I really love the big office space, and the flexible timings, and the caring people around. I look forward to a beautiful, learning and motivating journey with Oracle.

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  • COLLABORATE 12: Oracle WebCenter Featured at Largest Oracle User Conference

    - by kellsey.ruppel
    With more than 70 out of about 800 individual sessions, Oracle WebCenter will be a major focus of COLLABORATE 12, this year's Independent Oracle User Group (IOUG) conference, taking place April 22–26 in Las Vegas, Nevada. "COLLABORATE 12 provides a unique chance to share experiences with Oracle customers, product managers, and partners, so you can deepen your knowledge about Oracle WebCenter upgrades, user provisioning, workflow, integration, and much more," says Roel Stalman, vice president of product management for Oracle WebCenter. "In fact, COLLABORATE can form a key part of your training plans for 2012." Full-Day Oracle WebCenter Deep Dive On Sunday, April 22, from 9 a.m. to 3 p.m., registered conference attendees can attend a special deep dive into Oracle WebCenter. During the program, experts from Oracle product management and development teams will delve into all four pillars of Oracle WebCenter—and explore how all four are integrated together. Attendees can also expect A preview of Oracle WebCenter 12c Detailed product demos Prize giveaways throughout the day Going Mobile Oracle WebCenter and mobile technology will be a major theme at this year's conference, with a number of sessions devoted to maximizing the availability of content while also ensuring security. Sessions include Are You Making These Mistakes in Your Oracle Site Studio Implementations? Monday, April 23 at 11 a.m. Case Study: How Medtronic Brought Oracle WebCenter Content to the iPad Tuesday, April 24 at 10:45 a.m. Exposing Oracle WebCenter Data on Mobile and Desktop Devices Through the REST API Tuesday, April 24 at 10:45 a.m. Mobile First: Delivering a Compelling Mobile Experience with Oracle WebCenter Tuesday, April 24 at 4:30 p.m. Optimizing Your Oracle WebCenter Portal Solution for Mobile Devices Wednesday, April 25 at 8:15 a.m. Build an iPhone App Using Oracle WebCenter Portal REST APIs Wednesday, April 25 at 9:30 a.m. Other Don't-Miss Sessions Conference organizers have indicated that the following sessions in particular should be of wide interest to attendees. Oracle WebCenter: Vision, Strategy, and Overview Monday, April 23 at 9:45 a.m. This session explores Oracle's integrated approach to portals and composite applications, Web experience management, enterprise content management, and enterprise social collaboration. It also provides insight into Oracle's strategic direction for Oracle WebCenter. Oracle Webcenter Content, Oracle WebCenter Spaces, Oracle WebCenter Sites: Which Is Right for Me? Monday, April 23 at 1:15 p.m. This session helps attendees determine the best Oracle WebCenter solution to meet their needs for an intranet, corporate Website, or partner portal. Learn more and register to attend COLLABORATE 12.

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  • Bunny Inc. – Episode 1. Mr. CIO meets Mr. Executive Manager

    - by kellsey.ruppel(at)oracle.com
    To make accurate and timely business decisions, executive managers are constantly in need of valuable information that is often hidden in old-style traditional systems. What can Mr. CIO come up with to help make Mr. Executive Manager's job easier at Bunny Inc.? Take a look and discover how you too can make informed business decisions by combining back-office systems with social media. Bunny Inc. -- Episode 1. Mr. CIO meets Mr. Executive ManagerTechnorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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  • Asp.net certification

    - by poter
    I want to certified in .net which certification is best for me ? 8 Months back i am working on .net 3.5 framework, but at the same time .net 4.0 frameworks is also released last year, how can i grow myself by appearing this exams. I want to Switch myself because .net paid good salary package as compare to PHP. Note:-right now i m working in PHP 5.3 and PostgreSQL I know that certs != experience. but still i want to certified

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  • Evolution Of High Definition TV Viewing

    - by Gopinath
    The following guest post is written by Rob, who is also blogging on entertainment technology topics on iwantsky.com Gone are the days when you need to squint to be able to see the emotions on the faces of Humphrey Bogart and Ingrid Bergman as the lovers bid each other adieu in the classic film Casablanca. These days, watching an ordinary ant painstakingly carry a leaf in Animal Planet can be an exhilarating experience as you get to see not only the slightest movement but also the demarcation line between the insect’s head, thorax and abdomen. The crystal clear imagery was made possible by the sharp minds and the tinkering hands of the scientists that have designed the modern world’s HDTV. What is HDTV and what makes people so agog to have this new innovation in TV watching? HDTV stands for High Definition TV. Television viewing has indeed made a big leap. From the grainy black and whites, TV viewing had moved to colored TVs, progressed to SD TVs and now to HDTV. HDTV is the emerging trend in TV viewing as it delivers bigger and clearer pictures and better audio. Viewers can have a cinema-like TV viewing experience right in the comforts of their own home. With HDTV the viewer is allowed to have a better viewing range. With Standard (SD) TV, the viewer has to be at a distance that is from 3 to 6 times the size of the screen. HDTV allows the viewer to enjoy sharper and clearer images as it is possible to sit at a distance that is 1.5 or 3 times the size of the screen without noticing any image pixilation. Although HDTV appears to be a fairly new innovation, this system has actually existed in various forms years ago. Development of the HDTV was started in Europe as early as 1940s. However, the NTSC and the PAL/SECAM, the two analog TV standards became dominant and became popular worldwide. The analog TV was replaced by the digital TV platform in the 1990s. Even during the analog era, attempts have been made to develop HDTV. Japan has come out with MUSE system. However, due to channel bandwidth requirement concerns, the program was shelved. The entry of four organizations into the HDTV market spurred the development of a beneficial coalition. The AT&T, ATRC, MIT and Zenith HDTV combined forces. In 1993, a Grand Alliance was formed. This group is composed of researchers and HDTV manufacturers. A common standard for the broadcast system of HDTV was developed. In 1995, the system was tested and found successful. With the higher screen resolution of HDTV, viewing has never been more enjoyable. [Image courtesy: samsung] This article titled,Evolution Of High Definition TV Viewing, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Difference in Ubuntu One sync-speed between Natty and other versions?

    - by bisi
    I was wondering if anyone had had the chance to compare performance between Ubuntu One upload speeds on Natty Narwhal and any other version of Ubuntu? Also, any difference on how well it connects? [don't shoot me for asking ;)] I am hesitant about upgrading on my regular workstation, but if it improves my user-experience with U1, I might be willing to risk it... Thanks for all informed opinions :) bisi

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  • The Kids Are Alright. With Facebook and SMS. But Not Twitter

    - by ultan o'broin
    I delivered a lecture to business and technology freshmen (late teens, I reckon) in Trinity College Dublin recently. I spoke about user experience in enterprise applications, trends that UX pros need to be aware of such as social media, community support, mobile and tablet platforms and a bunch of nuances around those areas (data and device security, privacy, reputation, branding, and so on). It was all fairly high level stuff given the audience, and I included lots of colorful screenshots. Irish-related examples helped to get the message across. During the lecture I did a quick poll. “How many students here use Twitter?” Answer: None. “How many use Facebook?” All (pretty much). So what do these guys like to use instead of Twitter? Easy - text messaging (or SMS if you like). They all had phones. Perhaps I should not have been so surprised about Twitter, but it’s always great to have research validated by some guerilla UX research on the street. There’s already quite a bit of research about teen uptake (or lack) of Twitter, telling us young adults don’t tweet. Twitter is seen as something for er, older people. Affordable devices and data plans that allow students to text really quickly are also popular (BlackBerry, for example). Younger people just luuurve to text each other. A lot.  Facebook versus Twitter for younger folks? Well, we know the story. No contest. I would love to engage more with students like these. I’ll plan for it. It will also be interesting to see if Twitter becomes more important to them over time. There were a few other interesting observations about the lack of uptake of Foursquare, Gowalla and mobile apps like that. I  don’t think there’s a huge uptake in these kind of apps in Ireland anyway, but maybe students have different priorities anyway?   I’ll return to that another day. Technorati Tags: Gowalla,FourSquare,Twitter,UX,user experience,user assistance,Trinity College Dublin

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  • unable to mount read-only DVD with photos

    - by nevil
    I have a working Samsung CD/DVD player with (SATA connection) and i'm running latest updated version of 12.04. Audio CDs and video DVDs appear in the devices sidebar, but I have a DVD from a professional photographer with pictures of my daughter and friends which will just not open. When I try to mount in terminal I get the following message: mount: block device /dev/sr0 is write-protected, mounting read-only mount: you must specify the file system type I am assuming it's JPEG. What should I do next? I have looked through previous questions in this area but none seems to address this particular problem. Thanks for any help.

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  • What is the best Apache logs Analyzer?

    - by Evgeny
    What real-time log analyzer can you suggest for Apache access and error logs? There is a list of web analytics software on wikipedia, but it would be great to hear opinions from people with experience without having to try all of them. Please don't suggest Google Analytics or any other hosted/javascript analytics suites, already using them, GA is not real-time and it is missing some data that the logs show. For example 404 errors, script errors, the full query-string of the referral, IP addresses, visitor path through the website, etc ...

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  • Where to submit my Java blog to get more visitors ?

    - by Javin Paul
    Hi Guys, I have started writing my Java experience in my blog JAVA , TIBCO RV and FIX Protocol Tutorial . I want to share this blog with community so that most of the people can benefit and my site also gets decent number of visitor to keep me motivated to write :) Can you guys please suggest where can I submit my Java blog , how can I share it with the java communities and where ? If this is not the right place then please suggest me the correct place to ask this question. Thanks in advance

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  • What Did You Do? is a Bad Question

    - by Ajarn Mark Caldwell
    Brian Moran (blog | Twitter) did a great presentation today for the PASS Professional Development Virtual Chapter on The Art of Questions.  One of the points that Brian made was that there are good questions and bad (or at least not-as-good) questions.  Good questions tend to open-up the conversation and engender positive reactions (perhaps even trust and respect) between the participants; and bad questions tend to close-down a conversation either through the narrow list of possible responses (e.g. strictly Yes/No) or through the negative reactions they can produce.  And this explains why I so frequently had problems troubleshooting real-time problems with users in the past.  I’ll explain that in more detail below, but before we go on, let me recommend that you watch the recording of Brian’s presentation to learn why the question Why is often problematic in the U.S. and yet we so often resort to it. For a short portion (3 years) of my career, I taught basic computer skills and Office applications in an adult vocational school, and this gave me ample opportunity to do live troubleshooting of user challenges with computers.  And like many people who ended up in computer related jobs, I also have had numerous times where I was called upon by less computer-savvy individuals to help them with some challenge they were having, whether it was part of my job or not.  One of the things that I noticed, especially during my time as a teacher, was that when I was helping somebody, typically the first question I would ask them was, “What did you do?”  This seemed to me like a good way to start my detective work trying to figure out what happened, what went wrong, how to fix it, and how to help the person avoid it again in the future.  I always asked it in a polite tone of voice as I was just trying to gather the facts before diving in deeper.  However; 99.999% of the time, I always got the same answer, “Nothing!”  For a long time this frustrated me because (remember I’m in detective mode at that point) I knew it could not possibly be true.  They HAD to have done SOMETHING…just tell me what were the last actions you took before this problem presented itself.  But no, they always stuck with “Nothing”.  At which point, with frustration growing, and not a little bit of disdain for their lack of helpfulness, I would usually ask them to move aside while I took over their machine and got them out of whatever they had gotten themselves into.  After a while I just grew used to the fact that this was the answer I would usually receive, but I always kept asking because for the .001% of the people who would actually tell me, I could then help them understand what went wrong and how to avoid it in the future. Now, after hearing Brian’s talk, I understand what the problem was.  Even though I meant to just be in an information gathering mode, the words I was using, “What did YOU do?” have such a strong negative connotation that people would instinctively go into defense-mode and stop sharing information that might make them look bad.  Many of them probably were not even consciously aware that they had gone on the defensive, but the self-preservation instinct, especially self-preservation of the ego, is so strong that people would end up there without even realizing it. So, if “What did you do” is a bad question, what would have been better?  Well, one suggestion that Brian makes in his talk is something along the lines of, “Can you tell me what led up to this?” or “what was happening on the computer right before this came up?”  It’s subtle, but the point is to take the focus off of the person and their behavior; instead depersonalizing it and talk about events from more of a 3rd-party observer point of view.  With this approach, people will be more likely to talk about what the computer did and what they did in response to it without feeling the interrogation spotlight is on them.  They are also more likely to mention other events that occurred around the same time that may or may not be related, but which could certainly help you troubleshoot a larger problem if it is not just user actions.  And that is the ultimate goal of your asking the questions.  So yes, it does matter how you ask the question; and there are such things as good questions and bad questions.  Excellent topic Brian!  Thanks for getting the thinking gears churning! (Cross-posted to the Professional Development Virtual Chapter blog.)

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  • Bajaj Electical Lites up India with Oracle SCM Apps!

    - by [email protected]
    The Executive Team from Bajaj Electricals/India did a fantastic job of summarizing their Oracle Experience in a 5 minute clip below. Their Chairman, Mr Baja, along with Ram/GM and several other business leaders highlighted the decision to select Oracle and Oracle consulting to connect thier business applications to meet the needs of a growing country.  Its a clip worth listening to and provides keen insight into both the vision and results. http://www.oracle.com/pls/ebn/live_viewer.main?p_direct=yes&p_shows_id=8226860

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  • MIX 2010 Covert Operations Day 2 Silverlight + Windows 7 Phone

    - by GeekAgilistMercenary
    Left the Circus Circus and headed to the geek circus at Mandalay Bay.  Got in, got some breakfast, met a few more people and headed to the keynote. Upon arriving the crew I was hanging with at the event; Erik Mork, Beth Murray, and Brian Henderson and I were entertained with several other thousand geeks by the wicked yo-yoing. The first video demo of something was of Bing Maps and various aspects of Microsoft Research integrated together.  Namely the pictures, put in place, on real 3d element maps of various environments. Silverlight Scott Guthrie, as one would guess, kicked off the keynote.  His first point was that user experience has become a priority at Microsoft.  This can be seen by any observant soul with the release and push of Expression, Silverlight, and the other tools.  This is even more apparent when one takes note of Microsoft bringing in people that can actually do good design and putting them at the forefront. The next thing Scott brought up was a few key points about Silverlight.  Currently Silverlight is a little over 2 years old and has achieved a pretty solid 60% penetration.  Silverlight has all sorts of capabilities that have been developed and are now provided as open source including;  ad injection, smoothing, playback editing, and more.  Another thing he showed, which really struck me as awesome being in the analytics space, was the Olympics and a quick glimpse of the ad statistics, viewer experience, video playback performance, audience trends, and overall viewer participation.  All of it rendered in Silverlight in beautiful detail. The key piece of Scott's various points were all punctuated with the fact that all of this code is available as open source.  Not only is Microsoft really delving into this design element of things, they're getting involved in the right ways. One of the last points I'll bring up about Silverlight 4 is the ability to have HD video on a monitor, and an entirely different activity being done on the other monitor, effectively making Silverlight the only RIA framework that supports multi-monitor support.  Overall, Silverlight is continuing to impress – providing superior capabilities tit-for-tat with the competition. Windows 7 Phone The Windows 7 Phone has 3 primary buttons (yes, more than the iPhone, don't let your mind explode!!).  Start, Search, and Back control all of the needed functionality of the phone.  At the same time, of course, there is the multi-touch, touch, and other interactive abilities of the interface.  The intent, once start is pressed is to have all the information that a phone owner wants displayed immediately.  Avoiding the scrolling through pages of apps or rolling a ball to get through multitudes of other non-interactive phone interfaces.  The Windows 7 Phone simply has the data right in front of you, basically a phone dashboard.  From there it is easy to dive into the interactive areas of the phone. Each area of the interface of the phone is broken into hubs.  These hubs include applications, data, and other things based on a relative basis.  This basis being determined by the user.  These applications interact on many other levels, and form a kind of relationship between each other adding more and more meta-data to the phone user, their interactions between the applications, and of course the social element of their interactions on the phone.  This makes this phone a practical must have for a marketer involved in social media.  The level of wired together interaction is massive, and of course, if you've seen Office Outlook 2010 you know that the power that is pulled into the phone by being tied to Outlook is massive. Joe Belfiore also showed several UI & specifically UX elements of the phone interface that allows paging to be instinctual by simple clipped items, flipping page to page, and other excellent user experience advances for phone devices.  Belfiore's also showed how his people hub had a massive list of people, with pictures, all from various different social networks and other associated relations.  The rendering, speed, and viewing of these people's, their pictures, their social network information, and other characteristics was smooth and in some situations unbelievably rendered.  This demo showed some of the great power of the beta phone, which isn't even as powerful as the planned end device. Joe finished up by jumping into the music, videos, and other media with the Zune Component of the Windows 7 Mobile Phone.  This was all good stuff, but I'll get to what really sold me on the media element in a moment. When Joe was done, Scott Guthrie stepped back up to walk through building a Windows 7 Mobile Phone.  This is were I have to give serious props.  He built this application, in Visual Studio 2010, in front of 2000+ people.  That was cool, but what really was amazing that he build the application in about 2 minutes.  The IDE, side by side design that is standard in Visual Studio is light years ahead of x-Code or any of the iPhone IDEs.  The Windows 7 Mobile System, if it can get market penetration, poses a technologically superior development and phone platform over anything on the market right now.  The biggest problem with the phone, is it just isn't available yet.  I personally can't wait for a chance to build some apps for the new Windows Phone. Netflix, I May Start Up an Account Again! When I get my Windows 7 Phone device, I am absolutely getting a Netflix account again.  The Vertigo crew, as I wrote on Twitter "#MIX10 Props @seesharp on @netflix demo", displayed an application on the phone for Netflix that actually ran HD Video of Rescue Me (with Dennis Leary).  The video played back smooth as it would on a dedicated computer, I was instantly sold.  So this didn't actually sell me on the phone, because I'm already sold, but it did sell me whole heartedly on the media capabilities of the pending phone. Anyway, I try not to do this but I may double post today.  Lunch is over and I'm off to another session very near and dear to the heart of my occupation, Analytics Tracking.  Stay tuned and I should have that post up by the end of the day. Original Post – Check out my other blog for even more technical ramblings and reads.

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  • Google I/O 2011: YouTube's iframe Player: The Future of Embedding

    Google I/O 2011: YouTube's iframe Player: The Future of Embedding Jeffrey Posnick, Jarek Wilkiewicz, Greg Schechter YouTube players allow for video playback in web applications. The latest YouTube's embedded iframe player supports both Flash and HTML5 video and exposes a rich API which lets you control the YouTube playback experience. We'll give you the details on how the API was developed, and show you how it can power the videos on your own website. From: GoogleDevelopers Views: 11412 142 ratings Time: 54:37 More in Science & Technology

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