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• Windows Phone 7 Page Transitions

  - by Richard Jones

  Another very cool Channel 9 Video. http://channel9.msdn.com/posts/SlickThought/Simplify-Page-Transitions-in-Windows-Phone-7-Silverlight-Applications/

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• iOS UITab Bar Icons

  - by Richard Jones

  I’ve been struggling trying to create the icons that are used for different tabs on an iPhone app. The difficulty is, is that each image is a PNG,  but alpha channels are used to represent their selected state. I’ve just come across this fab tool, that takes all the pain away,  using 30x30 png images,  I was able to create a really nice set of icons. http://scottpenberthy.com/tab/   (Respect)

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• How long was Microsoft working on .NET before they released it?

  - by Richard DesLonde

  With the whole CLI, CTS, CLS, etc., not only did they release a powerful platform/infrastructure, but they released all the specs that describe it etc. It supports potentially infinite myriad languages, platforms, etc. This seems like an insane amount of work, even for a behemoth like Microsoft - especially since it turns out they did a damn good job. How long were they working on this before releasing it (.NET 1.0)?

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• Most appropriate OSS license for infrastructure code

  - by Richard Szalay

  I'm looking into potentially releasing some infrastructure code (related to automated builds and deployments) as OSS and I'm curious about how the various OSS licenses effect it. Specifically, LGPL prevents the code itself (part/whole) being modified into a commercial product (which is what I'm after), but allows it to be "linked to" in the creation of commercial products (also ok). How does the "linked to" clause relate to infrastructure code, which is not deployed with the product itself? Would the application still be required to provide "appropriate legal notices" (which I'm not fussed over)? Would I be better off looking at the Eclipse Public License?

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• Is gettext appropriate for internationalizing user help documentation?

  - by Richard JP Le Guen

  On my project, we have po files to internationalize/translate various labels, error messages, button-text etc. We also have separate po files for the entirety of our help documentation, which is included in the product. Is this an appropriate use of gettext - putting entire documents in po files as opposed to just labels and messages? The format has been made all the more complicated because sometimes (for tooltips or "what's this" icons) only a small part of the help doc is needed, resulting in single phrases/paragraphs being entries in the po file, which are then concatenated together when the user views the help... making the actual act of translation challenging. Is there a better way to internationalize end user help documentation?

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• VBUG Spring Conference, 28th and 29th March in Reading

  - by Eric Nelson

  I presented at VBUG last year and can confirm that they put on a really good event. This year I stood aside for my “replacement” Steve Plank to work his magic. Worth checking out… VBUG SPRING CONFERENCE 28/29 March 2011 Wokefield Park, Mortimer, Reading RG7 3AH Day One (Mon 28 March): Developing SharePoint 2010 with Visual Studio 2010 - Dave McMahon Cache Out with Windows Server AppFabric – Phil Pursglove Extending your Corporate Network in to the Windows Azure Data Centre with Windows Azure Connect – Steve Plank Silverlight Development on Windows Phone 7 - Andy Wigley Day Two (Tues 29 March): Self Service BI for your users, but what does that mean for you? - Andrew Fryer Design Patterns – Compare and Contrast – Gary Short Projecting your corporate identity to the cloud – Steve Plank May the Silverlight 4 be with you – Richard Costall The Step up to ALM – an Introduction to Visual Studio 2010 TFS for the Visual Sourcesafe User - Richard Fennell For more information go to http://cms.vbug.net (It isn’t free but it is high quality)

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• Oracle Open World - 30. September - 4. October 2012, San Francisco, USA

  - by Richard Lefebvre

  Organization for Oracle OpenWorld  (30. September - 4. October 2012, San Francisco, USA) has started. Watch out for further information to come in the coming weeks. Exhibition and Sponsorship Opportunities Exhibiting, sponsoring and advertising at Oracle OpenWorld 2012 is the best opportunity for Oracle partners to achieve critical marketing and sales objectives. As the world's preeminent Oracle conference, Oracle OpenWorld attracts influential users and decision-makers from customer organizations globally. Exhibition and sponsorship opportunities are filling up quickly, so partners should explore exhibition, branding and sponsorship opportunities now. Register NOW and Save - Super Saver Period Ends 30. March You should register today to save $800 on their Oracle OpenWorld full conference pass. There will not be any cheaper prices available afterwards! Partners and Customers - Call For Papers Opens 14. March Oracle OpenWorld Call for Papers will open Wednesday, 14. March. Speak your mind to the world's largest gathering of the most knowledgeable IT decision-makers, leading-edge developers, and advanced technologists. Don't delay - the call for papers closes 11:59 PM PST on 9. April 2012.

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• PHP not working with hosting

  - by Richard

  I have been playing with a php CMS site for someone that I am ready to deploy but am running into a couple problems that I assume to be hosting related. I have been developing and playing with it localy and deploying to a hosting environment friendly towards this specific CMS (joomla). I have recently been trying to deploy to a client's hosting and have been running in to some trouble. Any help would be greatly appreciated. I have been in contact with the clients hosting and have had them set up a mysql DB for me and enable php. Simple php was working but joomla was not able to create the config files it needed to run on this hosting. Therefore I havnt been able to successfully deploy my work. While playing around with some simple php pages I have started getting http 500 errors and now cant seem to get anywhere. This is a smaller hosting company that seems willing to work with me but I dont really know what i need to ask from them to get me working. My questions to you webmaster geniuses would be as follows: Given the situation I have described, is there anything specifically i should do to get my joomla/php site running on this hosting? What specifically should I ask my current hosting providers to do to help me get working? Thanks

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• Procedural world generation oriented on gameplay features

  - by Richard Fabian

  In large procedural landscape games, the land seems dull, but that's probably because the real world is largely dull, with only limited places where the scenery is dramatic or tactical. Looking at world generation from this point of view, a landscape generator for a game (that is, not for the sake of scenery, but for the sake of gameplay) needs to not follow the rules of landscaping, but instead some rules married to the expectations of the gamer. For example, there could be a choke point / route generator that creates hills ravines, rivers and mountains between cities, rather than the natural way cities arise, scattered on the land based on resources or conditions generated by the mountains and rainfall patterns. Is there any existing work being done like this? Start with cities or population centres and then add in terrain afterwards? The reason I'm asking is that I'd previously pondered taking existing maps from fantasy fiction (my own and others), putting the information into the system as a base point, and then generating a good world to play in from it. This seems covered by existing technology, that is, where the designer puts in all the necessary information such as the city populations, resources, biomes, road networks and rivers, then allows the PCG fill in the gaps. But now I'm wondering if it may be possible to have a content generator generate also the overall design. Generate the cities and population centres, balancing them so that there is a natural seeming need of commerce, then generate the positions and connectivity, then from the type of city produce the list of necessary resources that must be nearby, and only then, maybe given some rules on how to make the journey between cities both believable and interesting, generate the final content including the roads, the choke points, the bridges and tunnels, ferries and the terrain including the biomes and coastline necessary. If this has been done before, I'd like to know, and would like to know what went wrong, and what went right.

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• TalkTalk Business Succeeds with Engaging Conversations on an Eloqua platform

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 “Everybody from online, CRM and data, channel management, communications, and content had to pull together to deliver one campaign and Eloqua was the glue that held it all together.” says Paul Higgins, Marketing Director, TalkTalk Business (UK, telco) in this 2'23 video. Challenges Nurturing multiple sales channels with very diverse customers. Generating leads qualified to a very high standard. Engaging a fatigued and apathetic target audience. Positioning the brand as industry thought leaders. Solutions “What’s Your Business Grade?” campaign Eloqua automated email nurture strategy Eloqua Partner Network – Stein IAS Results ROI of 20:1. 40% uplift in sales opportunities in the smaller end with a 25% reduction in costs. 20–25% increase in sales qualified leads for mid-market, corporate, and enterprise customer sets. Open rate highs of 61.84% and click to open highs of 15.97%. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Sanity checks vs file sizes

  - by Richard Fabian

  In your game assets do you make room for explicit sanity checks, or do you have some generally expected bounds which you assert? I've been thinking about how we compress data and thought that it's much better to have the former, and less of the latter. If your data can exceed your normal valid ranges, but if it does it's an error, then surely that implies you're not compressing the data well enough? What do you do to find out if your data is compressed as far as it can be, and what do you use to ensure your data isn't corrupted and ensure it's an official release? EDIT I'm not interested in sanity checking the file size, but instead, how you manage your sanity checks and whether you arrange the excess size caused by the opportunity to do sanity checks by using explicit extra data, or through allowing the data enough file space (data member size) to be out of valid range and thus able to be checked merely by looking at the asset in memory after loading.

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• Oracle Fusion CRM and Lotus Notes Integration by iEnterprises

  - by Richard Lefebvre

  Integrate Oracle Fusion CRM and Lotus Notes in one easy step with nothing to install other than a 'plugin' for your Lotus Notes client. The Lotus Notes Connector for Oracle Fusion CRM developed by iEnterprises is an easy to use tool that allows you to instantly synchronize your Lotus Notes email, calendar, ToDos and PAB (Personal Address Book) to and from your Oracle Fusion CRM system. It removes the need for time consuming copy and paste between these two systems. For more information, a solution data-sheet and/or to request a trial please visit .... http://www.ienterprises.com/products/lotus-notes-connector/connector-for-fusion.html or contact Matt Hatherley ([email protected])

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• Getting Windows Azure SDK 1.1 To Talk To A Local DB

  - by Richard Jones

  Just found this, if you’re using Azure 1.1,  which you probably will be if yo'u’ve moved to Visual Studio 2010. To change the default database to something other than sqlexpress for Development Storage do this - Look at this - http://msdn.microsoft.com/en-us/library/dd203058.aspx At the bottom it states -   Using Development Storage with SQL Server Express 2008 By default the local Windows Group BUILTIN\Administrator is not included in the SQL Server sysadmin server role on new SQL Server Express 2008 installations.  Add yourself to the sysadmin role in order to use the Development Storage Services on SQL Server Express 2008.  See SQL Server 2008 Security Changes for more information. Changing the SQL Server instance used by Development Storage By default, the Development Storage will use the SQL Express instance.  This can be changed by calling “DSInit.exe /sqlinstance:<SQL Server instance>” from the Windows Azure SDK command prompt.

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• Siebel Webinar Series for customers and partners

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Have you got questions about the Siebel product roadmap?  Or what we are delivering in the areas of Social/Mobile/Big Data/Cloud in a Siebel project context? If yes, then you are welcome to attend the Siebel Webinar Series.  These are monthly webcasts on a variety of topics related to Siebel that are geared towards business users.  The next webinar is November 21st at 8:30 AM PST entitled “Get Social with Siebel”.  You can register here. Once registered, you can also view replays of previous webinars: · Siebel: Solving the Next Generation of Business Challenges · Expand User Experiences with Siebel Open UI · Delight Customers with Siebel Service Applications · Get Mobile with Siebel /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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• Static teams or dynamic teams?

  - by Richard DesLonde

  Is it better to assemble permanent teams of developers within the company that always work together, from project to project, or is it better to have dynamic teams that assemble for a project, and then dissasemble afterwards? My inclination is to treat the entire company as a "platoon" and to assemble "fireteams" for individual projects, choosing from the "platoon" those developers best suited for the project.

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• First Windows Phone 7 &ndash; Mobile LOB App.

  - by Richard Jones

  So I spent a couple of hours yesterday building my first Windows 7 Phone Series. application.   I still can’t get used to saying Windows 7 Phone Series.   So I think I’ll just go with WP7.   I must say I’m really impressed.    Calling web-services a breeze laying out User Interface a very straight forward.   I had made called into Dynamics NAV using web-services in under 10 minutes. Working in XAML takes a bit of getting used to,  I’m not trying to-do anything too clever yet. One thing I will point out to transition from one XAML page to the next use this.NavigationService.Navigate(new Uri("/Primary.xaml", UriKind.Relative)); Going from Compact Framework this is equivalent of a Window.Show Its so nice to be able to talk nicely again, about Windows Based Mobile Development!

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• Farmyard

  - by Richard Jones

  Moooooooo     For a while now we’ve been using Apple’s enterprise device app distribution mechanism.   This allows you to have a user, click on a URL on their iOS device and it pulls down a new version of an enterprise app. of of our servers. Its really nice,  have a look at - http://developer.apple.com/library/ios/#featuredarticles/FA_Wireless_Enterprise_App_Distribution/Introduction/Introduction.html   I’ve embedded this, into a check on application launch, that a web-service is called to detect a newer version of the software is available.  It then calls the URL to the App and a new version is deployed. You can alert users that a new App update is available by sending them a push notification.  See screenshot at the top. We send our push notifications out to users,  using a simple C# service.    The fun part is this.   You can instruct the push notification to play a sound (embedded in the app already). So our push notification’s play a random farmyard noise, i.e from a selection of - cow.wav dogbrk.wav duck.wav goose.wav horse.wav lamb.wav monkey.wav – left field I know rooster.wav Imagine my amusement being able to periodically send out an update and watch our office (of about 60 people) turn into farm for a few seconds. I’ve messed up a few times, with people being interrupted on customer conference calls,  but people seem good humoured about it. (so far) Simple(ish) pleasures…

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• Program To Cascade/Tile Windows

  - by Richard

  I have perhaps ten or fifteen windows open. I'd like a program which automatically resizes all the windows and arranges them in columns and rows across the screen (a grid formation), automatically figuring out the largest size for the windows so that they still fit. This isn't an "Expose" type program - I want the windows to stay resized. I am using OpenBox to do my window management and am otherwise happy with it, I don't want to find a whole new window manager just to solve this problem. The program Tile is almost perfect, but it doesn't know how to lay the windows out in a grid formation. Any thoughts? Thanks!

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• How do I change the volume control icon?

  - by Richard Oren Pincook

  I recently switched to gnome 3 (love it!), but the default icon theme was a little dreary and gray, so I switched that back to ubuntu-mono-dark. But now whenever I change my volume, I get this ugly pixelated icon show up. The forum says I don't have enough reputation to post an screenshot, but it's pixelated and ugly with these fuzzy straight blue lines that turn on as the volume goes up. I found identical images in the Humanity and Humanity-Dark icon themes (one example: /usr/share/icons/Humanity/status/24/audio-volume-high.png). I tinkered with the images by changing their names, temporarily deleting them, etc. But it had no effect on the ugly icon. What file is responsible for violating the beauty of my desktop?! Once I find it, I can replace it.

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• Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Ubuntu 12.04 LTS won't install - never finishes please help

  - by Richard Higgins

  Want to try Ubuntu after using Windows for 30 years. Tried to install it 5 times on a Lenovo X120e notebook and twice on a Lenovo M57 desktop. No luck, worse than what Microsoft puts you through. I burned 12.04 LTS to disc. It installs up to the "Who Are You?" screen, then stops. Accepted the recommended computer name and lower case user name. I chose "log me in automatically." After that there is no progress bar, no rotating or pulsing button, nothing to indicate the Ubuntu has not died or fallen asleep. Is that how it is written? Never heard of a program that would take a long time to install while a user looked at a locked, dead screen. I just bought the M57 desktop for my son. It came with Ubuntu 10 something. I wanted to upgrade to 12.04 but it crashed, twice, to a DOS screen saying the pc lacked a certain "init" file. Various help screen commands did not help. On the X120e, I thought a partial-failed Ubuntu install was causing the problem, so I removed the drive and deleted the Ubuntu partition and replaced it. But same result. After I fill in my name, accept computer and user name, the "continue" button does not appear to work. I can go "back" but not forward. I have waited torturous hours. It doesn't take more than two hours to install, does it?any It is my own fault because of the high expectations I had for a sensible, hassle-free installation, but I am immensely disappointed. Thank you for any response

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• How can I upgrade to Lubuntu 14.04.1 withot a PAE kernel?

  - by Richard

  On my Dell Latitude D800 laptop, which has an old Pentium M without PAE support, I was able to successfully install Lubuntu 14.04 from the CD. When I try to upgrade, I get the error: PAE not enabled Your system uses a CPU that does not have PAE enabled. Ubuntu only supports non-PAE systems up to Ubuntu 12.04. To upgrade to a later version of Ubuntu, you must enable PAE (if this is possible) see: http://help.ubuntu.com/community/EnablingPAE I have seen the Communit Wiki page for PAE. The suggestion is to add forcepae to the command line options. When I do this, I get the same message. Moreover, dmesg does not indicate PAE was ever enabled. Is there anything else I can ry to get Lubuntu to upgrade correctly?

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• Deloitte 2013 Global Contact Center Survey

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 "77% of contact centers expect to maintain or grow in size in the next 12-24 months." This is one of the findings of Deloitte's 2013 Global Contact Center Survey in which there are plenty of great business opportunities for all smart CX consultants and integrators using Oracle Service solutions. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• 2-d lighting day/night cycle

  - by Richard

  Off the back of this post in which I asked two questions and received one answer, which I accepted as a valid answer. I have decided to re-ask the outstanding question. I have implemented light points with shadow casting as shown here but I would like an overall map light with no point/light source. The map setup is a top-down 2-d 50X50 pixel grid. How would I go about implementing a day/night cycle lighting across a map?

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