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  • Stopping an unstoppable service

    - by Nicholas
    I have antivirus service (Kaspersky) that occasionally becomes unresponsive to the normal stop/stop gui interface provided by said vendor. I would like to find a way to kill the service for a restart without rebooting, however all attempts I have tried result in failure with an 'Access is Denied' error. These include: Services Control Panel (grayed out stop button) Task Manager Killing Process Explorer Killing command line net and sc stopping runas with domain admin using net stop Some details include: Machine: Windows Vista Service Type: 10 WIN32_OWN_PROCESS Service State: 4 Running (NOT_STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)

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  • trouble setting up TreeViews in pygtk

    - by Chris H
    I've got some code in a class that extends gtk.TreeView, and this is the init method. I want to create a tree view that has 3 columns. A toggle button, a label, and a drop down box that the user can type stuff into. The code below works, except that the toggle button doesn't react to mouse clicks and the label and the ComboEntry aren't drawn. (So I guess you can say it doesn't work). I can add rows just fine however. #make storage enable/disable label user entry self.tv_store = gtk.TreeStore(gtk.ToggleButton, str, gtk.ComboBoxEntry) #make widget gtk.TreeView.__init__(self, self.tv_store) #make renderers self.buttonRenderer = gtk.CellRendererToggle() self.labelRenderer = gtk.CellRendererText() self.entryRenderer = gtk.CellRendererCombo() #make columns self.columnButton = gtk.TreeViewColumn('Enabled') self.columnButton.pack_start(self.buttonRenderer, False) self.columnLabel = gtk.TreeViewColumn('Label') self.columnLabel.pack_start(self.labelRenderer, False) self.columnEntry = gtk.TreeViewColumn('Data') self.columnEntry.pack_start(self.entryRenderer, True) self.append_column(self.columnButton) self.append_column(self.columnLabel) self.append_column(self.columnEntry) self.tmpButton = gtk.ToggleButton('example') self.tmpCombo = gtk.ComboBoxEntry(None) self.tv_store.insert(None, 0, [self.tmpButton, 'example label', self.tmpCombo]) thanks.

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  • Calling webservice from WCF service

    - by Balaji
    I am having an issue consuming a webservice (c#.net) from a WCF service. The error i am getting is EndPointNotFoundException "TCP error code 10061: No connection could be made because the target machine actively refused it" I wrote a unit test to check if i could send a request to the web service and it worked fine [The unit test is using the same binding configuration as my WCF service] The web service and WCF service (client) have basichttp binding. Did anyone had similar kind of issue calling a webservice from a WCF service? The service Model section is as follows <system.serviceModel> <bindings> <basicHttpBinding> <binding name="DataService" closeTimeout="00:05:00" openTimeout="00:05:00" receiveTimeout="00:10:00" sendTimeout="00:05:00" allowCookies="false" bypassProxyOnLocal="false" hostNameComparisonMode="StrongWildcard" maxBufferSize="65536" maxBufferPoolSize="524288" maxReceivedMessageSize="65536" messageEncoding="Text" textEncoding="utf-8" transferMode="Buffered" useDefaultWebProxy="true"> <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384"/> <security mode="None"> <transport clientCredentialType="None" proxyCredentialType="None" realm=""/> <message clientCredentialType="UserName" algorithmSuite="Default"/> </security> </binding> </basicHttpBinding> </bindings> <client> <endpoint address="http://10.22.33.67/Service/DataService.asmx" binding="basicHttpBinding" bindingConfiguration="DataService" contract="Service.DataService" name="DataService"/> </client> <services> <service name="TestToConsumeDataService.WCFHost.Service1" behaviorConfiguration="TestToConsumeDataService.WCFHost.Service1Behavior"> <!-- Service Endpoints --> <endpoint address="" binding="basicHttpBinding" contract="TestToConsumeDataService.WCFHost.IService1"> <!-- Upon deployment, the following identity element should be removed or replaced to reflect the identity under which the deployed service runs. If removed, WCF will infer an appropriate identity automatically. --> <identity> <dns value="localhost"/> </identity> </endpoint> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange"/> </service> </services> <behaviors> <serviceBehaviors> <behavior name="TestToConsumeDataService.WCFHost.Service1Behavior"> <!-- To avoid disclosing metadata information, set the value below to false and remove the metadata endpoint above before deployment --> <serviceMetadata httpGetEnabled="true"/> <!-- To receive exception details in faults for debugging purposes, set the value below to true. Set to false before deployment to avoid disclosing exception information --> <serviceDebug includeExceptionDetailInFaults="false"/> </behavior> </serviceBehaviors> </behaviors> </system.serviceModel> The unit test project is also using the same service model section and it works. The only issue is while calling the service from another WCF service. Could you please suggest.

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  • performSelectorInBackground: using self.object ?

    - by Emil
    Hey. I am trying to load an image for a custom tableViewCell. The code gets run from the CustomCell-class (CustomCell.h) from [cell performSelectorInBackground:@selector(loadImageFromURL:) withObject:[NSURL URLWithString:urlString]]; in the cellForRowAtIndexPath:-function. Cell gets created here: CustomCell *cell = (CustomCell *) [tableView dequeueReusableCellWithIdentifier:CellIdentifier]; if (cell == nil){ NSArray *topLevelObjects = [[NSBundle mainBundle] loadNibNamed:@"CustomCell" owner:self options:nil]; for (id currentObject in topLevelObjects){ if ([currentObject isKindOfClass:[CustomCell class]]){ cell = (CustomCell *) currentObject; break; } } } CustomCell.h: // ... IBOutlet UIImageView *cellImage; } - (void) loadImageFromURL:(NSURL *)url; // … CustomCell.m: - (void) loadImageFromURL:(NSURL *)url { NSAutoreleasePool *pool = [[NSAutoreleasePool alloc] init]; NSLog(@"Loading image..."); [loadingImage startAnimating]; [self.cellImage setImageWithURL:url]; [loadingImage stopAnimating]; NSLog(@"Done loading image..."); [pool release]; } setImageWithURL: is a function from the SDWebImage-framework that rs has made. The real error is that the image doesen't show up. EDIT: When I cleared the app's cache, the images didn't show up anymore. EDIT: Seems like URL is nil for some reason. Am I passing the object in the selector correctly? Can you see anything wrong? Thanks.

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  • Using Constraints on Hierarchical Data in a Self-Referential Table

    - by pbarney
    Suppose you have the following table, intended to represent hierarchical data: +--------+-------------+ | Field | Type | +--------+-------------+ | id | int(10) | | parent | int(10) | | name | varchar(45) | +--------+-------------+ The table is self-referential in that the parent_id refers to id. So you might have the following data: +----+--------+---------------+ | id | parent | name | +----+--------+---------------+ | 1 | 0 | fruit | | 2 | 0 | vegetable | | 3 | 1 | apple | | 4 | 1 | orange | | 5 | 3 | red delicious | | 6 | 3 | granny smith | | 7 | 3 | gala | +----+--------+---------------+ Using MySQL, I am trying to impose a (self-referential) foreign key constraint upon the data to update on cascades and prevent deletion of fruit if they have "children." So I used the following: CREATE TABLE `idtlp_main`.`fruit` ( `id` INT(10) UNSIGNED NOT NULL AUTO_INCREMENT, `parent` INT(10) UNSIGNED, `name` VARCHAR(45) NOT NULL, PRIMARY KEY (`id`), CONSTRAINT `fk_parent` FOREIGN KEY (`parent`) REFERENCES `fruit` (`id`) ON UPDATE CASCADE ON DELETE RESTRICT ) ENGINE = InnoDB; From what I understand, this should fit my requirements. (And parent must default to null to allow insertions, correct?) The problem is, if I change the id of a record, it will not cascade: Cannot delete or update a parent row: a foreign key constraint fails (`iddoc_main`.`fruit`, CONSTRAINT `fk_parent` FOREIGN KEY (`parent`) REFERENCES `fruit` (`id`) ON UPDATE CASCADE) What am I missing? Feel free to correct me if my terminology is screwed up... I'm new to constraints.

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  • Hosting a WCF Service Lib through a Windows service get a System.InvalidOperationException: attempti

    - by JohnL
    I have a WCF Service Library containing five service contracts. The library is hosted through a Windows Service. Most if not all my configuration for the WCF Library is declaritive. The only thing I am doing in code for configuration is to pass the type of the class implementing the service contracts into ServiceHost. I then call Open on each of the services during the Windows Service OnStart event. Here is the error message I get: Service cannot be started. System.InvalidOperationException: Service '[Fubu.Conversion.Service1' has zero application (non-infrastructure) endpoints. This might be because no configuration file was found for your application, or because no service element matching the service name could be found in the configuration file, or because no endpoints were defined in the service element. at System.ServiceModel.Description.DispatcherBuilder.EnsureThereAreNonMexEndpoints(ServiceDescription description) at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost) at System.ServiceModel.ServiceHostBase.InitializeRuntime() at System.ServiceModel.ServiceHostBase.OnBeginOpen() at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open() at Fubu.RemotingHost.RemotingHost.StartServ... protected override void OnStart(string[] args) { // Uncomment to debug this properly //System.Diagnostics.Debugger.Break(); StartService1(); StartService2(); StartService3(); StartService4(); StartService5(); } Each of the above simply do the following: private void StartSecurityService() { host = new ServiceHost(typeof(Service1)); host.Open(); } Service Lib app.congfig summary <services> <service behaviorConfiguration="DefaultServiceBehavior" name="Fubu.Conversion.Service1"> <endpoint address="" binding="netTcpBinding" bindingConfiguration="TCPBindingConfig" name="Service1" bindingName="TCPEndPoint" contract="Fubu.Conversion.IService1"> <identity> <dns value="localhost" /> </identity> </endpoint> <endpoint address="mex" binding="mexTcpBinding" bindingConfiguration="" name="mexSecurity" bindingName="TcpMetaData" contract="IMetadataExchange" /> <host> <baseAddresses> <add baseAddress="net.tcp://localhost:8025/Fubu/Conversion/Service1/" /> </baseAddresses> </host> </service> ... Contract is set up as follows: namespace Fubu.Conversion.Service1 { [ServiceContract(Namespace = "net.tcp://localhost:8025/Fubu")] public interface IService1 { I have looked "high and low" for a solution without any luck. Is the answer obvious? The solution to this does not appear to be. Thanks

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  • How do I start the postgreSQL service upon boot?

    - by Homunculus Reticulli
    I am running PostgreSQL (v 8.4) on Ubuntu 10.0.4. The PG service currently starts on reboot (after I installed PG on my machine), however, I want the service to use a new data directory. Currently, after a reboot, I have to: Stop the currently running PG service manually type: /usr/local/pgsql/bin/pg_ctl start -D /my/preffered/data/directory -l /usr/local/pgsql/data/logfile Which file do I need to edit to ensure that I always have the service using the correct data folder?

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  • SQL Server 2005 SP4 is here!

    - by AaronBertrand
    Yes, the day has finally arrived, and a couple of weeks ahead of schedule. Typically when Microsoft promises a release in Qx or Hx, the software comes on the last or second last day of that quarter or half. This year, we get an early Christmas present: SQL Server 2005 SP4. To download SP4, go to this link: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b953e84f-9307-405e-bceb-47bd345baece If you are looking for the Express versions of SP4, you can get Express, Express with Tools, and...(read more)

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  • Tellago 2011: Dwight, Chris and Don are MVPs

    - by gsusx
    It’s been a great start of 2011. Tellago’s Dwight Goins has been awarded as a Microsoft BizTalk Server MVP for 2011. I’ve always said that Dwight should have been an MVP a long time ago. His contributions to the BizTalk Server community are nothing but remarkable. In addition to Dwight, my colleagues Don Demsak and Chris Love also renewed their respective MVP award. A few other of us are up for renewal later in the year. As a recognition to Dwight’s award, we have made him the designated doorman...(read more)

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  • My Speaking Engagements in the Last Two Months

    - by gsusx
    I’ve been so busy lately with the activities around Moesion that I haven’t had time to blog about a couple of great conferences I had the opportunity to speak at in the last two months. Software Architect Conference, UK ( http://www.software-architect.co.uk/ ) This conference is becoming one of my favorite events of the year. As always Nick Payne and his team did a remarkable job lining up an all-star group of speakers that covered some of the hottest topics in today’s software industry. The first...(read more)

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  • Exchange Transport Service Started but not working

    - by Philippe
    Good day, Here is the problem : We are hosting a Microsoft Exchange Server. Everything working fine until recently, where the mail transport seems to go wrong. We almost have to restart the service every morning. The thing is that the transport service is started, but the mail are not delivered to the users and senders to our server get a delayed delivery notification. When we restart the service, all the mail is then delivered to the users and we're good to go for a day or two. Things I've noticed : The store service is growing to around 6 Gb of used RAM, and the w3wp.exe service is hanging around 700mb RAM. Is there a way to schedule a restart of the transport role every 4 hours or something while I'm solving the issue so I don't have to worry when I leave for the week-end? And most of all...does anyone have any idea on how to solve this issue? Thanks, Philippe

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  • Exchange Transport Service Started but not working

    - by Philippe
    Good day, Here is the problem : We are hosting a Microsoft Exchange Server. Everything working fine until recently, where the mail transport seems to go wrong. We almost have to restart the service every morning. The thing is that the transport service is started, but the mail are not delivered to the users and senders to our server get a delayed delivery notification. When we restart the service, all the mail is then delivered to the users and we're good to go for a day or two. Things I've noticed : The store service is growing to around 6 Gb of used RAM, and the w3wp.exe service is hanging around 700mb RAM. Is there a way to schedule a restart of the transport role every 4 hours or something while I'm solving the issue so I don't have to worry when I leave for the week-end? And most of all...does anyone have any idea on how to solve this issue? Thanks, Philippe

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  • DPM Coordinator Service is not responding

    - by Anatoly Vilchinsky
    Hi dear Gurus! I'm in stuck point now, so please at least try to help me. I've installed DPM 2010 on cluster server (w2k8 r2), everything was fine. Than I've tried tot install Protection Agent on both server of my cluster, but I'm getting error Error 312: The agent operation failed because the DPM Agent Coordinator service is not responding. Error details: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it (0x80070422) Recommended action: Restart the DPM Agent Coordinator service on . And the thing is that I'm totally can't see DPM Agent Coordinator service not on the localhost, nor on the second server. All the suggestion, that I've found in the internet are suggesting to restart this service, but how can I perform this if the one is absent? I'll be glad for any help

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  • How to track deleted self-tracking entities in ObservableCollection without memory leaks

    - by Yannick M.
    In our multi-tier business application we have ObservableCollections of Self-Tracking Entities that are returned from service calls. The idea is we want to be able to get entities, add, update and remove them from the collection client side, and then send these changes to the server side, where they will be persisted to the database. Self-Tracking Entities, as their name might suggest, track their state themselves. When a new STE is created, it has the Added state, when you modify a property, it sets the Modified state, it can also have Deleted state but this state is not set when the entity is removed from an ObservableCollection (obviously). If you want this behavior you need to code it yourself. In my current implementation, when an entity is removed from the ObservableCollection, I keep it in a shadow collection, so that when the ObservableCollection is sent back to the server, I can send the deleted items along, so Entity Framework knows to delete them. Something along the lines of: protected IDictionary<int, IList> DeletedCollections = new Dictionary<int, IList>(); protected void SubscribeDeletionHandler<TEntity>(ObservableCollection<TEntity> collection) { var deletedEntities = new List<TEntity>(); DeletedCollections[collection.GetHashCode()] = deletedEntities; collection.CollectionChanged += (o, a) => { if (a.OldItems != null) { deletedEntities.AddRange(a.OldItems.Cast<TEntity>()); } }; } Now if the user decides to save his changes to the server, I can get the list of removed items, and send them along: ObservableCollection<Customer> customers = MyServiceProxy.GetCustomers(); customers.RemoveAt(0); MyServiceProxy.UpdateCustomers(customers); At this point the UpdateCustomers method will verify my shadow collection if any items were removed, and send them along to the server side. This approach works fine, until you start to think about the life-cycle these shadow collections. Basically, when the ObservableCollection is garbage collected there is no way of knowing that we need to remove the shadow collection from our dictionary. I came up with some complicated solution that basically does manual memory management in this case. I keep a WeakReference to the ObservableCollection and every few seconds I check to see if the reference is inactive, in which case I remove the shadow collection. But this seems like a terrible solution... I hope the collective genius of StackOverflow can shed light on a better solution. Thanks!

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  • self join- how to use the aggregate functions

    - by Ranjana
    self join- how to use the aggregate functions select a.tablename, b.TableName,b.UserName from Employee a inner join Employee b on a.ColumnValue=b.ColumnValue and and a.TableName <> b.TableName and a.UserName=b.UserName and also to check whether the same user has count of records i.e Employee a = count of records of Employee b. how to add count function over here

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  • Stopping the service and the babysited application before uninstalling

    - by Viv Coco
    Hi all, I have a service MyService.exe that is babysitting my application MyApp.exe, meaning it starts the application when this one crashes or whatever. Basically when the service is stopped the application is stopped (by the service) and when the service is started the application is started by the service. In order to stop my service and by that my application when uninstalling I'm doing: <ServiceControl Id='MyServiceControl' Name='MyServiceForTest' Start='install' Stop='uninstall' Remove='uninstall'/> But when I want to uninstall everything I get the error message: "The setup must update files or services that cannot be updated while the system is running. If you choose to continue, a reboot will be required to complete the setup.". If I manually stop the service before running the uninstaller I don't get this msg as both my service and my application aren't then running anymore. In the log file I noticed that this happens in InstallValidate and I get this message b/c of MyApp.exe being running. I think what happens is: the uninstallers checks the running applications, it notices that the MyService.exe and MyApp.exe are both running, detects probably that the MyService.exe will be stopped by the uninstaller itself as instructed, but doesn't know about the MyApp.exe that this one will also be terminated once the service will be stopped so it will show the reboot-message. I can't just close MyApp.exe from uninstaller b/c the service will restart it again. How could I solve this problem so that the user won't need to reboot or to manually stop the service before doing an uninstall/upgrade? Also, I can't change MyService and MyApp code anymore so I will have to do this from the (un)installer only. TIA, Viv

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  • Binding to a RelativeSource Self in Silverlight

    - by Boris
    Hello, I am trying to bind a value of a slider control to a property that is in the same control: <Slider Value="{Binding Path=ValueProperty, RelativeSource={RelativeSource Self}}" Name="slider1" /> but it doesn't bind to a "ValuePropery"... What am I doing wrong?

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  • Self join to a table

    - by Mohit
    I have a table like Employee ================== name salary ================== a 10000 b 20000 c 5000 d 40000 i want to get all the employee whose salary is greater than A's salary. I don't want to use any nested or sub query. It has been asked in an interview and hint was to use self join. I really can't figure out how to achieve the same.

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  • help with t-sql self join

    - by stackoverflowuser
    Based on the following table ID Date State ----------------------------- 1 06/10/2010 Complete 1 06/04/2010 Pending 2 06/06/2010 Active 2 06/05/2010 Pending I want the following ouptut ID Date State --------------------------- 1 06/04/2010 Complete 2 06/05/2010 Active So date is the earliest one and State is the latest one. I am failing to apply self join on the table to get the output. Thanks

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  • Self hosted WCF console output from service

    - by user989056
    quick one: Is it possible to capture the output stream of a WCF service that is hosted via ServiceHost ( self hosted service) ? I have methods within my WCF service that output useful debugging information, is it possible to send these to it's host's console output? Edit: It appears that I have made an obvious blunder - I was using Debug instead of Console. It is possible to output to the console by using the standard Console output commands in your WCF service class. I have marked the answer that I have found the most useful.

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  • How to develop on a program that has become self aware

    - by Gord
    The application that I maintain has recently become self aware. It was nice at first but now it is just starting to get bossy and annoying with its constant talk about the computer uprising. I would like to know any best practices/tools/design patterns that would help with the maintenance of our new friend.

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  • Custom Django admin URL + changelist view for custom list filter by Tags

    - by Botondus
    In django admin I wanted to set up a custom filter by tags (tags are introduced with django-tagging) I've made the ModelAdmin for this and it used to work fine, by appending custom urlconf and modifying the changelist view. It should work with URLs like: http://127.0.0.1:8000/admin/reviews/review/only-tagged-vista/ But now I get 'invalid literal for int() with base 10: 'only-tagged-vista', error which means it keeps matching the review edit page instead of the custom filter page, and I cannot figure out why since it used to work and I can't find what change might have affected this. Any help appreciated. Relevant code: class ReviewAdmin(VersionAdmin): def changelist_view(self, request, extra_context=None, **kwargs): from django.contrib.admin.views.main import ChangeList cl = ChangeList(request, self.model, list(self.list_display), self.list_display_links, self.list_filter, self.date_hierarchy, self.search_fields, self.list_select_related, self.list_per_page, self.list_editable, self) cl.formset = None if extra_context is None: extra_context = {} if kwargs.get('only_tagged'): tag = kwargs.get('tag') cl.result_list = cl.result_list.filter(tags__icontains=tag) extra_context['extra_filter'] = "Only tagged %s" % tag extra_context['cl'] = cl return super(ReviewAdmin, self).changelist_view(request, extra_context=extra_context) def get_urls(self): from django.conf.urls.defaults import patterns, url urls = super(ReviewAdmin, self).get_urls() def wrap(view): def wrapper(*args, **kwargs): return self.admin_site.admin_view(view)(*args, **kwargs) return update_wrapper(wrapper, view) info = self.model._meta.app_label, self.model._meta.module_name my_urls = patterns('', # make edit work from tagged filter list view # redirect to normal edit view url(r'^only-tagged-\w+/(?P<id>.+)/$', redirect_to, {'url': "/admin/"+self.model._meta.app_label+"/"+self.model._meta.module_name+"/%(id)s"} ), # tagged filter list view url(r'^only-tagged-(P<tag>\w+)/$', self.admin_site.admin_view(self.changelist_view), {'only_tagged':True}, name="changelist_view"), ) return my_urls + urls Edit: Original issue fixed. I now receive 'Cannot filter a query once a slice has been taken.' for line: cl.result_list = cl.result_list.filter(tags__icontains=tag) I'm not sure where this result list is sliced, before tag filter is applied. Edit2: It's because of the self.list_per_page in ChangeList declaration. However didn't find a proper solution yet. Temp fix: if kwargs.get('only_tagged'): list_per_page = 1000000 else: list_per_page = self.list_per_page cl = ChangeList(request, self.model, list(self.list_display), self.list_display_links, self.list_filter, self.date_hierarchy, self.search_fields, self.list_select_related, list_per_page, self.list_editable, self)

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  • Know Your Service Request Status

    - by Get Proactive Customer Adoption Team
    Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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