A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)
- by Kathryn Perry
A guest post by David Vap, Group Vice President, Oracle Applications Product
Development
In my previous post, I talked about taking three concrete steps to improve
your customers' overall experiences: 1) understand your customer, 2) empower
your ecosystem, and 3) adapt your business.
To do these effectively and efficiently, it's…