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  • Torchlight II Drops Today; New Classes and Miles of Atmospheric Dungeon Crawling Await

    - by Jason Fitzpatrick
    Torchlight II, sequel to the extremely popular Torchlight action-RPG, is available for sale today. With four new classes and a massively expanded world, you’ll have plenty to explore. The new release features extra classes, extra companion creatures, in-game weather systems, and of course: updated graphics and a massively expanded game universe. Trumping all these additions, however, is LAN/internet co-op multiplayer–by far the feature most requested and anticipated by Torchlight fans. Check out the trailer video above to take a peak at the game, read more about it at the Torchlight II site, and then hit up the link below to grab a copy on Steam–you can pre-order it any time but it won’t be officially available for download until 2PM EST, today. Torchlight II is Windows-only, $19.99 for a single copy or $59.99 for a friend 4-pack (which includes a copy of Torchlight I). Torchlight II How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • Update/Insert With ADF Web Service Data Control

    - by shay.shmeltzer
    The Web service data control (WSDC) in ADF is a powerful feature that allows you to easily build a UI on top of WS interfaces exposed by other systems. However when you drag a WSDC to a page you usually get a set of output components where the data is shown. So how would you actually do an update operation on those values? The answer is that you need a call to another method in your WSDC that does the update - but what if you want to pass to it the actual values that you get from the get method you invoked before? Here is a demo showing how to do that: The two tricks that are shown here are: Changing the properties of items in the DC to be updateable - this gives you inputText fields instead of outputText fields. And passing the currentRow.dataProvider to the update method (and choosing the right iterator for this).

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  • Article about Sun ZFS Storage Appliances

    - by Owen Allen
    Sun ZFS Storage Appliances are versatile storage systems. Discovering and managing them in Ops Center, though, makes them even more versatile. If you discover a Sun ZFS Storage Appliance in Ops Center 12c, you can create iSCSI and Fibre Channel LUNS, and make the LUNs available to server pools and virtualization hosts as a storage library. Barbara Higgins has written an excellent article that walks you through the process of setting up a Sun ZFS Storage Appliance and discovering and managing it in Ops Center. If you're looking into ways to make a Sun ZFS Storage Appliance work for you, it's worth a look.

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  • The HTG Guide To Speeding Up Your Virtual Machines

    - by Chris Hoffman
    Virtual machines are demanding beasts, providing virtual hardware and running multiple operating systems on your computer at once. Upgrading your hardware (particularly your RAM and CPU) will always help speed up virtual machines, but there’s more you can do. These tips will help you squeeze every last drop of performance out of your virtual machine, whether you’re using VirtualBox, VMware, Parallels, or any other virtual machine program. How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • 3 Ways to Make Steam Even Faster

    - by Chris Hoffman
    Have you ever noticed how slow Steam’s built-in web browser can be? Do you struggle with slow download speeds? Or is Steam just slow in general? These tips will help you speed it up. Steam isn’t a game itself, so there are no 3D settings to change to achieve maximum performance. But there are some things you can do to speed it up dramatically. Speed Up the Steam Web Browser Steam’s built-in web browser — used in both the Steam store and in Steam’s in-game overlay to provide a web browser you can quickly use within games – can be frustratingly slow on many systems. Rather than the typical speed we’ve come to expect from Chrome, Firefox, or even Internet Explorer, Steam seems to struggle. When you click a link or go to a new page, there’s a noticeable delay before the new page appears — something that doesn’t happen in desktop browsers. Many people seem to have made peace with this slowness, accepting that Steam’s built-in browser is just bad. However, there’s a trick that will eliminate this delay on many systems and make the Steam web browser fast. This problem seems to arise from an incompatibility with the Automatically Detect Proxy Settings option, which is enabled by default on Windows. This is a compatibility option that very few people should actually need, so it’s safe to disable it. To disable this option, open the Internet Options dialog — press the Windows key to access the Start menu or Start screen, type Internet Options, and click the Internet Options shortcut. Select the Connections tab in the Internet Options window and click the LAN settings button. Uncheck the Automatically detect settings option here, then click OK to save your settings. If you experienced a significant delay every time a web page loaded in Steam’s web browser, it should now be gone. In the unlikely event that you encounter some sort of problem with your network connection, you could always re-enable this option. Increase Steam’s Game Download Speed Steam attempts to automatically select the nearest download server to your location. However, it may not always select the ideal download server. Or, in the case of high-traffic events like big seasonal sales and huge game launches, you may benefit from selecting a less-congested server. To do this, open Steam’s settings by clicking the Steam menu in Steam and selecting Settings. Click over to the Downloads tab and select the closest download server from the Download Region box. You should also ensure that Steam’s download bandwidth isn’t limited from here. You may want to restart Steam and see if your download speeds improve after changing this setting. In some cases, the closest server might not be the fastest. One a bit farther away could be faster if your local server is more congested, for example. Steam once provided information about content server load, which allowed you to select a regional server that wasn’t under high-load, but this information no longer seems to be available. Steam still provides a page that shows you the amount of download activity happening in different regions, including statistics about the difference in download speeds in different US states, but this information isn’t as useful. Accelerate Steam and Your Games One way to speed up all your games — and Steam itself —  is by getting a solid-state drive and installing Steam to it. Steam allows you to easily move your Steam folder — at C:\Program Files (x86)\Steam by default — to another hard drive. Just move it like you would any other folder. You can then launch the Steam.exe program as if you had never moved Steam’s files. Steam also allows you to configure multiple game library folders. This means that you can set up a Steam library folder on a solid-state drive and one on your larger magnetic hard drive. Install your most frequently played games to the solid-state drive for maximum speed and your less frequently played ones to the slower magnetic hard drive to save SSD space. To set up additional library folders, open Steam’s Settings window and click the Downloads tab. You’ll find the Steam Library Folders option here. Click the Add Library Folder button and create a new game library on another hard drive. When you install a game in Steam, you’ll be asked which library folder you want to install it to. With the proxy compatibility option disabled, the correct download server chosen, and Steam installed to a fast SSD, it should be a speed demon. There’s not much more you can do to speed up Steam, short of upgrading other hardware like your computer’s CPU. Image Credit: Andrew Nash on Flickr     

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  • Redirecting bad links to the correct links via htacess or 301 redirect plugin for WordPress

    - by janoulle
    I'm getting a lot of 404 errors b/c I recently switched content management systems (Habari to WordPress). I would like to use the 301 redirect plugin for WordPress to capture and helpfully redirect the offending links to the correct urls. Here's an example of the type of errors I'm seeing and what they should be redirected to: http://janetalkstech.com/admin/publish?id=146 should redirect to http://janetalkstech.com/?p=146 http://janetalkstech.com/admin/publish?slug=post-title should redirect to http://janetalkstech.com/post-title I would greatly appreciate any specific pointers on how to perform the redirects with either the 301 redirect plugin for WordPress or via .htaccess file Edit: Redirection plugin being used is the one by Urban Giraffe: http://urbangiraffe.com/plugins/redirection/

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  • Online Introduction to Relational Databases (and not only) with Stanford University!

    - by Luca Zavarella
    How many of you know exactly the definition of "relational database"? What exactly the adjective "relational" refers to? Many of you allow themselves to be deceived, thinking this adjective is related to foreign key constraints between tables. Instead this adjective lurks in a world based on set theory, relational algebra and the concept of relationship intended as a table.Well, for those who want to deep the fundamentals of relational model, relational algebra, XML, OLAP and emerging "NoSQL" systems, Stanford University School of Engineering offers a public and free online introductory course to databases. This is the related web page: http://www.db-class.com/ The course will last 2 months, after which there will be a final exam. Passing the final exam will entitle the participants to receive a statement of accomplishment. A syllabus and more information is available here. Happy eLearning to you!

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  • Donald Ferguson says end-user programming is next big thing. Is it?

    - by Joris Meys
    You can guess how I came to ask this question... Anyway : http://www.bbc.co.uk/news/business-11944966 Donald Ferguson claiming that his websphere was his biggest disaster and proclaiming that end-user programming will be the way forward. This genuinely spurs the question : what with current programming languages. Honestly, I don't think that end-user programming will go much beyond a rather rigid template where you can build some apps around. If you see how many people actually manage to understand the basic functionality of functions in EXCEL... Plus, I fail to see how complex and performant systems can be built in such an end-user programming language ( Visual Basic, anyone?) Nice to play around with, but for many applications they're just not the thing. So no worries for the old languages if you ask me. What's your ideas?

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  • Understanding The Very Nature Of Linux - Becoming Core Programmer

    - by MrWho
    Well, I want to know how I should exactly start and get into the right path to become a core programmer and also get decent understanding of Linux infrastructure and fundamentals. I know my question may seem general or something but that's not because of my inability to ask a question.I'm just confused, I've programmed in a few languages and have got my hand dirty to code so I'm aware of the big picture of what the programmers actually do.Now, I want to get deeper and start my studies in a different level than I used to learn before, I want to become advanced core programmer and learn where it really start from.I'd like to know the bit by bit of what the today's operating systems like linux have been built on. I DO really need good references, books would be preferred for learning the fundamentals.If someone tell me the general path of what I'm supposed to do, it would be really appreciated.

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  • Obtaining Embedded Linux Experience

    - by Thomas Matthews
    As an embedded firmware developer, I have used operating systems such as WinCE, Nucleus, ThreadX, VRTX and some background loops. There are more opportunities for me if I had Linux OS experience, or perhaps some certification. In my research, the only way to get Linux experience is to have your company move to a Linux OS. All the recruiters and HR folks won't let you in the door unless you have Linux experience. I haven't found any Universities that teach Linux. Recruiters and HR want some tangible proof (starting up your own Ubuntu box or playing with it doesn't count). So, how does one get into the area of Embedded Linux without Linux experience (I have Unix and Cygwin experience, but not Linux)?

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  • BizTalk 2009 - Installing BizTalk Server 2009 on XP for Development

    - by StuartBrierley
    At my previous employer, when developing for BizTalk Server 2004 using Visual Studio 2003, we made use of separate development and deployment environments; developing in Visual Studio on our client PCs and then deploying to a seperate shared BizTalk 2004 Server from there.  This server was part of a multi-server Standard BizTalk environment comprising of separate BizTalk Server 2004 and SQL Server 2000 servers.  This environment was implemented a number of years ago by an outside consulting company, and while it worked it did occasionally cause contention issues with three developers deploying to the same server to carry out unit testing! Now that I am making the design and implementation decisions about the environment that BizTalk will be developed in and deployed to, I have chosen to create a single "server" installation on my development PC, installling SQL Server 2008, Visual Studio 2008 and BizTalk Server 2009 on a single system.  The client PC in use is actually a MacBook Pro running Windows XP; not the most powerful of systems for high volume processing but it should be powerful enough to allow development and initial unit testing to take place. I did not need to, and so chose not to, install all of the components detailed in the Microsoft guide for installing BizTalk 2009 on Windows XP but I did follow the basics of the procedures detailed within.  Outlined below are the highlights of this process and any details of what choices I made.   Install IIS I had previsouly installed Windows XP, including all current service packs and critical updates.  At the time of installation this included Service Pack 3, the .Net Framework 3.5 and MS Windows Installer 3.1.  Having a running XP system, my first step was to install IIS - this is quite straightforward and posed no difficulties. Install Visual Studio 2008 The next step for me was to install Visual Studio 2008.  Making sure to select a custom installation is crucial at this point, as you need to make sure that you deselect SQL Server 2005 Express Edition as it can cause the BizTalk installation to fail.  The installation guide suggests that you only select Visual C# when selecting features to install, but  I decided that due to some legacy systems I have code for that I would also select the VB and ASP options. Visual Studio 2008 Service Pack 1 Following the completion of the installation of Visual Studio itself you should then install the Visual Studio 2008 Service Pack 1. SQL Server 2008 Standard Edition The next step before intalling BizTalk Server 2009 itself is to install SQL Server 2008 Standard Edition. On the feature selection screen make sure that you select the follwoing options: Database Engine Services SQL Server Replication Full-Text Search Analysis Services Reporting Services Business Intelligence Development Studio Client Tools Connectivity Integration Services Management Tools Basic and Complete Use the default instance and the same accounts for all SQL server instances - in my case I used the Network Service and Local Service accounts for the two sets of accounts. On the database engine configuration screen I selected windows authentication and added the current user, adding the same user again on the Analysis services Configuration screen.  All other screens were left on the default settings. The SQL Server 2008 installation also included the installation of hotfix for XP KB942288-v3, the Windows Installer 4.5 Redistributable. System Configuration At this stage I took a moment to disable the SQL Server shared memory protocol and enable the Named Pipes and TCP/IP protocols.  These can be found in the SQL Server Configuration Manager > SQL Server Network Configuration > Protocols for MSSQLServer.  I also made sure that the DTC settings were configured correctley.   BizTalk Server 2009 The penultimate step is to install BizTalk Server 2009 Standard Edition. I had previsouly downloaded the redistributable prerequisites as a CAB file so was able to make use of this when carrying out the installation. When selecting which components to install I selected: Server Runtime BizTalk EDI/AS2 Runtime WCF Adapter Runtime Portal Components Administrative Tools WFC Administartion Tools Developer Tools and SDK, Enterprise SSO Administration Module Enterprise SSO Master Secret Server Business Rules Components BAM Alert Provider BAM Client BAM Eventing Once installation has completed clear the launch BizTalk Server Configuration check box and select finish. Verify the Installation Before configuring BizTalk Server it is a good idea to check that BizTalk Server 2009 is installed and that SQL Server 2008 has started correctly.  The easiest way to verify the BizTalk installation is check the Programs and Features in Control panel.  Check that SQL is started by looking in the SQL Server Configuration Manager. Configure BizTalk Server 2009 Finally we are ready to configure BizTalk Server 2009.  To start this I opted for a custom configuration that allowed me to choose in more detail the settings to be used. For all databases I selected the local server and default database names. For all Accounts I used a local account that had been created specifically for the BizTalk Services. For all windows groups I allowed the configuration wizard to create the default local groups. The configuration wizard then ran:   Upon completion you will be presented with a screen detailing the success or failure of the configuration.  If your configuration failed you will need to sort out the issues and try again (it is possible to save the configuration settings for later use if you want too - except passwords of course!).  If you see lots of nice green ticks - congratulations BizTalk Server 2009 on XP is now installed and configured ready for development.

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  • How to Use Steam In-Home Streaming

    - by Chris Hoffman
    Steam’s In-Home Streaming is now available to everyone, allowing you to stream PC games from one PC to another PC on the same local network. Use your gaming PC to power your laptops and home theater system. This feature doesn’t allow you to stream games over the Internet, only the same local network. Even if you tricked Steam, you probably wouldn’t get good streaming performance over the Internet. Why Stream? When you use Steam In-Home streaming, one PC sends its video and audio to another PC. The other PC views the video and audio like it’s watching a movie, sending back mouse, keyboard, and controller input to the other PC. This allows you to have a fast gaming PC power your gaming experience on slower PCs. For example, you could play graphically demanding games on a laptop in another room of your house, even if that laptop has slower integrated graphics. You could connect a slower PC to your television and use your gaming PC without hauling it into a different room in your house. Streaming also enables cross-platform compatibility. You could have a Windows gaming PC and stream games to a Mac or Linux system. This will be Valve’s official solution for compatibility with old Windows-only games on the Linux (Steam OS) Steam Machines arriving later this year. NVIDIA offers their own game streaming solution, but it requires certain NVIDIA graphics hardware and can only stream to an NVIDIA Shield device. How to Get Started In-Home Streaming is simple to use and doesn’t require any complex configuration — or any configuration, really. First, log into the Steam program on a Windows PC. This should ideally be a powerful gaming PC with a powerful CPU and fast graphics hardware. Install the games you want to stream if you haven’t already — you’ll be streaming from your PC, not from Valve’s servers. (Valve will eventually allow you to stream games from Mac OS X, Linux, and Steam OS systems, but that feature isn’t yet available. You can still stream games to these other operating systems.) Next, log into Steam on another computer on the same network with the same Steam username. Both computers have to be on the same subnet of the same local network. You’ll see the games installed on your other PC in the Steam client’s library. Click the Stream button to start streaming a game from your other PC. The game will launch on your host PC, and it will send its audio and video to the PC in front of you. Your input on the client will be sent back to the server. Be sure to update Steam on both computers if you don’t see this feature. Use the Steam > Check for Updates option within Steam and install the latest update. Updating to the latest graphics drivers for your computer’s hardware is always a good idea, too. Improving Performance Here’s what Valve recommends for good streaming performance: Host PC: A quad-core CPU for the computer running the game, minimum. The computer needs enough processor power to run the game, compress the video and audio, and send it over the network with low latency. Streaming Client: A GPU that supports hardware-accelerated H.264 decoding on the client PC. This hardware is included on all recent laptops and PCs. Ifyou have an older PC or netbook, it may not be able to decode the video stream quickly enough. Network Hardware: A wired network connection is ideal. You may have success with wireless N or AC networks with good signals, but this isn’t guaranteed. Game Settings: While streaming a game, visit the game’s setting screen and lower the resolution or turn off VSync to speed things up. In-Home Steaming Settings: On the host PC, click Steam > Settings and select In-Home Streaming to view the In-Home Streaming settings. You can modify your streaming settings to improve performance and reduce latency. Feel free to experiment with the options here and see how they affect performance — they should be self-explanatory. Check Valve’s In-Home Streaming documentation for troubleshooting information. You can also try streaming non-Steam games. Click Games > Add a Non-Steam Game to My Library on your host PC and add a PC game you have installed elsewhere on your system. You can then try streaming it from your client PC. Valve says this “may work but is not officially supported.” Image Credit: Robert Couse-Baker on Flickr, Milestoned on Flickr

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  • How To: Use Monitoring Rules and Policies

    - by Owen Allen
    One of Ops Center's most useful features is its asset monitoring capability. When you discover an asset - an operating system, say, or a server - a default monitoring policy is applied to it, based on the asset type. This policy contains rules that specify what properties are monitored and what thresholds are considered significant. Ops Center will send a notification if a monitored asset passes one of the specified thresholds. But sometimes you want different assets to be monitored in different ways. For example, you might have a group of mission-critical systems, for which you want to be notified immediately if their file system usage rises above a specific threshold. You can do so by creating a new monitoring policy and applying it to the group. You can also apply monitoring policies to individual assets, and edit them to meet the requirements of your environment. The Tuning Monitoring Rules and Policies How-To walks you through all of these procedures.

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  • New Year, New Position, New Opportunity and Adventures!

    - by D'Arcy Lussier
    2010 was an incredible year of change for me. On the personal side, we celebrated our youngest daughter’s first birthday and welcomed my oldest daughter into our family (both my girls are adopted). Professionally, I put on the first ever Prairie Developer Conference, the 3rd annual Winnipeg Code Camp, the Software Development and Evolution Conference, continued to build the technology community in Winnipeg, was awarded a Microsoft MVP award for the 4th year, created a certification program to help my employer, Protegra, attain Microsoft Partner status, and had great project work throughout the year. So now its 2011, and I’m looking ahead to new challenges and opportunities with a new employer. Starting in mid February I’ll be the Microsoft Practice Lead with Online Business Systems, a Microsoft partner here in Winnipeg! I’m very excited about working with such great people and helping continue delivering quality solutions and consulting that the organization has become known for. 2010 was great, but 2011 is shaping up to be a banner year both personally and professionally!

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  • 7 Ubuntu File Manager Features You May Not Have Noticed

    - by Chris Hoffman
    The Nautilus file manager included with Ubuntu includes some useful features you may not notice unless you go looking for them. You can create saved searches, mount remote file systems, use tabs in your file manager, and more. Ubuntu’s file manager also includes built-in support for sharing folders on your local network – the Sharing Options dialog creates and configures network shares compatible with both Linux and Windows machines. How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me?

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  • How is technical debt best measured? What metric(s) are most useful?

    - by throp
    If I wanted to help a customer understand the degree of technical debt in his application, what would be the best metric to use? I've stumbled across Erik Doernenburg's code toxicity, and also Sonar's technical debt plugin, but was wondering what others exist. Ideally, I'd like to say "system A has a score of 100 whereas system B has a score of 50, so system A will most likely be more difficult to maintain than system B". Obviously, I understand that boiling down a complex concepts like "technical debt" or "maintainability" into a single number might be misleading or inaccurate (in some cases), however I need a simple way to convey the to a customer (who is not hands-on in the code) roughly how much technical debt is built into their system (relative to other systems), for the goal of building a case for refactoring/unit tests/etc. Again, I'm looking for one single number/graph/visualization, and not a comprehensive list of violations (e.g. CheckStyle, PMD, etc.).

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  • Oracle + Sun Product Strategy Webcast Series

    - by Paulo Folgado
    The Oracle + Sun Product Strategy Webcast series is composed of informative, on-demand sessions that offer strategies for Sun's major product lines related to the company combination, explain how Oracle will deliver more innovation to our customers, and outline our approach to protecting customers' investments. Ranging from 5 to 27 minutes each, the Webcasts cover the strategies for hardware, systems, software, solutions, and partners.In addition, Judson Althoff, SVP, Worldwide Alliances and Channels, Oracle, followed up the Webcast series with a video FAQ to help answer the following top partner questions about the Oracle + Sun combination and the OPN Specialized program: What is the impact the overall combined company will have on the partners?What are Oracle's plans for selling direct and what is the impact to partners?How will Sun partners integrate into OPN Specialized?As a Sun partner, am I automatically migrated into OPN Specialized?Will Oracle continue to partner with other hardware vendors?How will Oracle map existing Sun investments and certifications into OPN Specialized?As a Sun partner new to Oracle, where should I be placing my focus?What can partners expect to see relative to Exadata V2?How do content delivery platforms (CDPs) fit into the Oracle framework?How do existing Sun Partners place orders?

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  • Oracle OpenWorld Update -- General Session: Oracle Fusion Middleware Strategies Driving Business Innovation

    - by Ruma Sanyal
    Today we kick it off with a fantastic general session focused on Fusion Middleware by Hasan Rizvi. Oracle Fusion Middleware is the leading business innovation platform for the enterprise and the cloud. Innovative businesses today are utilizing new platform technologies for their enterprise applications—embracing social, mobile, and cloud technologies. Convergence of these three technologies opens the door for business innovation—changing how customers interact, employees collaborate, and IT manages services. Successful adoption requires a comprehensive middleware platform that delivers secure multichannel user experiences, integrates back-end systems, and supports flexible deployment. In this general session, hear from Hasan Rizvi, and many of our customers how they leverage new innovations in their applications and customers achieve their business innovation goals with Oracle Fusion Middleware. For more information about this and other Fusion Middleware sessions, review the Oracle Fusion Middleware Focus On document. Details: Tuesday, Oct 2, 10:15 AM - 11:15 AM - Moscone North - Hall D  

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  • Battling Emacs Pinky?

    - by haziz
    My problem is not so much emacs pinky as much as having to work with multiple machines, across 3 operating systems, both desktop and laptop, with differing keyboard layouts and different locations for Ctrl and Alt\Meta keys so I often have to pause and think about where is the Ctrl key on this machine. How do you deal with varying keyboard layouts, between Mac keyboards (mostly the laptops) and PC keyboards (mostly 101 keys in my case, yes the original PC keyboard)? I have turned the Caps lock Key into a Ctrl key (losing the Caps lock function completely rather than swapping with Ctrl) on most of them but still find myself hunting for the original Ctrl labeled key most of the time. How do you deal with this keyboard confusion? Suggestions, ideas and feedback welcome.

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  • Best Practices For Database Consolidation On Exadata - New Whitepapers

    - by Javier Puerta
     Best Practices For Database Consolidation On Exadata Database Machine (Nov. 2011) Consolidation can minimize idle resources, maximize efficiency, and lower costs when you host multiple schemas, applications or databases on a target system. Consolidation is a core enabler for deploying Oracle database on public and private clouds.This paper provides the Exadata Database Machine (Exadata) consolidation best practices to setup and manage systems and applications for maximum stability and availability:Download here Oracle Exadata Database Machine Consolidation: Segregating Databases and Roles (Sep. 2011) This paper is focused on the aspects of segregating databases from each other in a platform consolidation environment on an Oracle Exadata Database Machine. Platform consolidation is the consolidation of multiple databases on to a single Oracle Exadata Database Machine. When multiple databases are consolidated on a single Database Machine, it may be necessary to isolate certain database components or functions in order to meet business requirements and provide best practices for a secure consolidation. In this paper we outline the use of Oracle Exadata database-scoped security to securely separate database management and provide a detailed case study that illustrates the best practices. Download here

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • What can I do with the twitter API?

    - by aditya menon
    I've tried googling for this but could not find concrete developer examples. When building mundane daily web applications like Classified websites, Job boards or Intranet targeted Document Management Systems, how can the twitter API help me do more things. May I please have some examples on how developers have used twitter to make their apps better? Other than the obvious use for promotional and search engine optimization purpose (yay there's a new job post on our site), what can I do with it? Also, am I late to the party? I hear a lot of upset on the internet about how twitter is apparently slowly betraying developers (I don't understand the specifics), so should I even look at the system or consider alternatives?

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  • AutoVue for Mobile Asset Management

    - by Warren Baird
    Our partner VentureForth is working with us on a solution to use AutoVue in their mobile asset management system. The idea is to allow workers in the field to easily be able to access visual information they might need while doing their work - and to annotate them.   For instance the worker can take a photo of something unexpected they found on-site, and indicate on the drawing what they found, so there's a record of it for the future.VentureForth's vMobile suite allows workers to take information for EBS eAM and PeopleSoft CAM, as well as multiple other systems) offline with them while working in the field, and with the AutoVue integration the workers can then view and annotate CAD drawings or photographs and have that information saved back into the asset management system.VentureForth has posted a video of this in action on YouTube:  http://youtu.be/X5Lv_X2v7uc - Check it out and let us know what your thoughts are!Learn more about VentureForth at http://ventureforth.com/

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  • Announcement Oracle Solaris Cluster 4.1 Availability!

    - by uwes
    On 26th of October Oracle announced the availability of Oracle Solaris Cluster 4.1. Highlights include: New Oracle Solaris 10 Zone Clusters: customers can now consolidate mission critical Oracle Solaris 10 applications on Oracle Solaris 11 virtualized systems in a virtual cluster Expanded disaster recovery operations: Oracle Solaris Cluster now offers managed switchover and disaster-recovery takeover of applications and data using ZFS Storage Appliance replication services in a multi-site, multi-custer configuration Faster application recovery with improved storage failure detection and resource dependencies management New labeled security environment for mission-critical deployments in Oracle Solaris Zone Clusters with Oracle Solaris 11 Trusted Extensions Learn more about Oracle Solaris Cluster 4.1: What's New in Oracle Solaris 4.1 Oracle Solaris Cluster 4.1 FAQ Oracle.com Oracle Solaris Cluster page Oracle Technology Network Oracle Solaris Cluster page Resouces for downloading: Oracle Solaris Cluster 4.1 download or order a media kit Existing Oracle Solaris Cluster 4.0 customers can quickly and simply update by using the network based repository.   Note: This repository requires keys and certificates which can be obtained here.

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  • IBM "per core" comparisons for SPECjEnterprise2010

    - by jhenning
    I recently stumbled upon a blog entry from Roman Kharkovski (an IBM employee) comparing some SPECjEnterprise2010 results for IBM vs. Oracle. Mr. Kharkovski's blog claims that SPARC delivers half the transactions per core vs. POWER7. Prior to any argument, I should say that my predisposition is to like Mr. Kharkovski, because he says that his blog is intended to be factual; that the intent is to try to avoid marketing hype and FUD tactic; and mostly because he features a picture of himself wearing a bike helmet (me too). Therefore, in a spirit of technical argument, rather than FUD fight, there are a few areas in his comparison that should be discussed. Scaling is not free For any benchmark, if a small system scores 13k using quantity R1 of some resource, and a big system scores 57k using quantity R2 of that resource, then, sure, it's tempting to divide: is  13k/R1 > 57k/R2 ? It is tempting, but not necessarily educational. The problem is that scaling is not free. Building big systems is harder than building small systems. Scoring  13k/R1  on a little system provides no guarantee whatsoever that one can sustain that ratio when attempting to handle more than 4 times as many users. Choosing the denominator radically changes the picture When ratios are used, one can vastly manipulate appearances by the choice of denominator. In this case, lots of choices are available for the resource to be compared (R1 and R2 above). IBM chooses to put cores in the denominator. Mr. Kharkovski provides some reasons for that choice in his blog entry. And yet, it should be noted that the very concept of a core is: arbitrary: not necessarily comparable across vendors; fluid: modern chips shift chip resources in response to load; and invisible: unless you have a microscope, you can't see it. By contrast, one can actually see processor chips with the naked eye, and they are a bit easier to count. If we put chips in the denominator instead of cores, we get: 13161.07 EjOPS / 4 chips = 3290 EjOPS per chip for IBM vs 57422.17 EjOPS / 16 chips = 3588 EjOPS per chip for Oracle The choice of denominator makes all the difference in the appearance. Speaking for myself, dividing by chips just seems to make more sense, because: I can see chips and count them; and I can accurately compare the number of chips in my system to the count in some other vendor's system; and Tthe probability of being able to continue to accurately count them over the next 10 years of microprocessor development seems higher than the probability of being able to accurately and comparably count "cores". SPEC Fair use requirements Speaking as an individual, not speaking for SPEC and not speaking for my employer, I wonder whether Mr. Kharkovski's blog article, taken as a whole, meets the requirements of the SPEC Fair Use rule www.spec.org/fairuse.html section I.D.2. For example, Mr. Kharkovski's footnote (1) begins Results from http://www.spec.org as of 04/04/2013 Oracle SUN SPARC T5-8 449 EjOPS/core SPECjEnterprise2010 (Oracle's WLS best SPECjEnterprise2010 EjOPS/core result on SPARC). IBM Power730 823 EjOPS/core (World Record SPECjEnterprise2010 EJOPS/core result) The questionable tactic, from a Fair Use point of view, is that there is no such metric at the designated location. At www.spec.org, You can find the SPEC metric 57422.17 SPECjEnterprise2010 EjOPS for Oracle and You can also find the SPEC metric 13161.07 SPECjEnterprise2010 EjOPS for IBM. Despite the implication of the footnote, you will not find any mention of 449 nor anything that says 823. SPEC says that you can, under its fair use rule, derive your own values; but it emphasizes: "The context must not give the appearance that SPEC has created or endorsed the derived value." Substantiation and transparency Although SPEC disclaims responsibility for non-SPEC information (section I.E), it says that non-SPEC data and methods should be accurate, should be explained, should be substantiated. Unfortunately, it is difficult or impossible for the reader to independently verify the pricing: Were like units compared to like (e.g. list price to list price)? Were all components (hw, sw, support) included? Were all fees included? Note that when tpc.org shows IBM pricing, there are often items such as "PROCESSOR ACTIVATION" and "MEMORY ACTIVATION". Without the transparency of a detailed breakdown, the pricing claims are questionable. T5 claim for "Fastest Processor" Mr. Kharkovski several times questions Oracle's claim for fastest processor, writing You see, when you publish industry benchmarks, people may actually compare your results to other vendor's results. Well, as we performance people always say, "it depends". If you believe in performance-per-core as the primary way of looking at the world, then yes, the POWER7+ is impressive, spending its chip resources to support up to 32 threads (8 cores x 4 threads). Or, it just might be useful to consider performance-per-chip. Each SPARC T5 chip allows 128 hardware threads to be simultaneously executing (16 cores x 8 threads). The Industry Standard Benchmark that focuses specifically on processor chip performance is SPEC CPU2006. For this very well known and popular benchmark, SPARC T5: provides better performance than both POWER7 and POWER7+, for 1 chip vs. 1 chip, for 8 chip vs. 8 chip, for integer (SPECint_rate2006) and floating point (SPECfp_rate2006), for Peak tuning and for Base tuning. For example, at the 8-chip level, integer throughput (SPECint_rate2006) is: 3750 for SPARC 2170 for POWER7+. You can find the details at the March 2013 BestPerf CPU2006 page SPEC is a trademark of the Standard Performance Evaluation Corporation, www.spec.org. The two specific results quoted for SPECjEnterprise2010 are posted at the URLs linked from the discussion. Results for SPEC CPU2006 were verified at spec.org 1 July 2013, and can be rechecked here.

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