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• Backup Your Windows Home Server Off-Site with Asus Webstorage

  - by Mysticgeek

  Windows Home Server lets you backup machines on your network easily. But what about backing up the server data? Today we take a look at ASUS WebStorage for Windows Home Server, which provides you with secure off-site backup for WHS. To use the ASUS WebStorage service you’ll need to sign up for a free account. It offers 1GB of free storage, then you can purchase an unlimited backup package for $39.99 for a year subscription. Note: They also offer online storage for individual PCs as well. Install ASUS WebStorage for WHS Browse to your shared folders on the server and open the Add-Ins folder and copy over the WHSConnectorSetup2.2.4.088.msi file (link below) then close out of the folder. Now launch Windows Home Server Console from one of the computers on your network, click Settings, then Add-ins. Under Available Add-ins click the Available tab and you’ll see the Asus WebStorage installer file we just copied over. Click the Install button. Installation kicks off and when it’s complete, you’ll need to close out of the console and reconnect. Using ASUS WebStorage WHS Connector  When you reconnect to WHS Console, scroll over to the ASUS WebStorage icon and click on Settings. Now log into your ASUS account… Now select the folders you want to backup to the WebStorage service. Select the radio button next to Enable to initialize the backup process… The backup process begins. You can change which folders are backed up simply by disabling the backup process, uncheck the folder(s), then enable the backup again. ASUS WebStorage Site After you have files backed up to the ASUS site, log into your account, and your presented with an overview of the amount of storage you’re using. It also shows what type of files are taking certain amounts of space.   You can browse through your backed up files and folders. It allows you to share and sync backed up data as well. Navigate to the file you want and you can easily download it by clicking on it, or share it out by clicking the share link below it. If you choose to share it, you’re provided with a link to the file to send out to other users.   Conclusion Users of Windows Home Server have been looking for an inexpensive cloud backup solution for quite some time. There are services such as JungleDisk, KeepVault, Wuala…etc. These services probably do a better job, but can start getting expensive once you start uploading a GBs of data. Another disappointment of ASUS WebStorage is you can only backup your WHS shares (from what we’ve been able to determine), it’s an “all or nothing” type of thing. You cannot go in and select individual files and folders. The initial upload speeds can be a bit slow as well, although that might have something to do with limited upload speeds on the DSL connection we used to test it. Retrieving your data from the ASUS site is a breeze though, and all the data files are organized quite well. The WHS Addin is very easy to install and use. If you’re looking for an off-site solution to backup your WHS data, you can test out ASUS WebStorage for free with a 1GB limit. This is good for testing the service and it might be exactly what you’re looking for. Other users may want a more advanced solution like KeepVault or CloudBerry…which is a front end for Amazon S3 storage. Download ASUS WebStorage WHS Addin Other WHS Offsite Backup Solutions CloudBerry, JungleDisk, KeepVault, Wuala Similar Articles Productive Geek Tips Restore Files from Backups on Windows Home ServerGMedia Blog: Setting Up a Windows Home ServerCreate A Windows Home Server Home Computer Restore DiscRemove a Network Computer from Windows Home ServerShare Ubuntu Home Directories using Samba TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow

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• Inside Red Gate - Be Reasonable!

  - by Simon Cooper

  As I discussed in my previous posts, divisions and project teams within Red Gate are allowed a lot of autonomy to manage themselves. It's not just the teams though, there's an awful lot of freedom given to individual employees within the company as well. Reasonableness How Red Gate treats it's employees is embodied in the phrase 'You will be reasonable with us, and we will be reasonable with you'. As an employee, you are trusted to do your job to the best of you ability. There's no one looking over your shoulder, no one clocking you in and out each day. Everyone is working at the company because they want to, and one of the core ideas of Red Gate is that the company exists to 'let people do the best work of their lives'. Everything is geared towards that. To help you do your job, office services and the IT department are there. If you need something to help you work better (a third or fourth monitor, footrests, or a new keyboard) then ask people in Information Systems (IS) or Office Services and you will be given it, no questions asked. Everyone has administrator access to their own machines, and you can install whatever you want on it. If there's a particular bit of software you need, then ask IS and they will buy it. As an example, last year I wanted to replace my main hard drive with an SSD; I had a summer job at school working in a computer repair shop, so knew what to do. I went to IS and asked for 'an SSD, a SATA cable, and a screwdriver'. And I got it there and then, even the screwdriver. Awesome. I screwed it in myself, copied all my main drive files across, and I was good to go. Of course, if you're not happy doing that yourself, then IS will sort it all out for you, no problems. If you need something that the company doesn't have (say, a book off Amazon, or you need some specifications printing off & bound), then everyone has a expense limit of £100 that you can use without any sign-off needed from your managers. If you need a company credit card for whatever reason, then you can get it. This freedom extends to working hours and holiday; you're expected to be in the office 11am-3pm each day, but outside those times you can work whenever you want. If you need a half-day holiday on a days notice, or even the same day, then you'll get it, unless there's a good reason you're needed that day. If you need to work from home for a day or so for whatever reason, then you can. If it's reasonable, then it's allowed. Trust issues? A lot of trust, and a lot of leeway, is given to all the people in Red Gate. Everyone is expected to work hard, do their jobs to the best of their ability, and there will be a minimum of bureaucratic obstacles that stop you doing your work. What happens if you abuse this trust? Well, an example is company trip expenses. You're free to expense what you like; food, drink, transport, etc, but if you expenses are not reasonable, then you will never travel with the company again. Simple as that. Everyone knows when they're abusing the system, so simply don't do it. Along with reasonableness, another phrase used is 'Don't be a ***'. If you act like a ***, and abuse any of the trust placed in you, even if you're the best tester, salesperson, dev, or manager in the company, then you won't be a part of the company any more. From what I know about other companies, employee trust is highly variable between companies, all the way up to CCTV trained on employee's monitors. As a dev, I want to produce well-written & useful code that solves people's problems. Being able to get whatever I need - install whatever tools I need, get time off when I need to, obtain reference books within a day - all let me do my job, and so let Red Gate help other people do their own jobs through the tools we produce. Plus, I don't think I would like working for a company that doesn't allow admin access to your own machine and blocks Facebook!

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• Employee Engagement Q&A with John Brunswick

  - by Kellsey Ruppel

  As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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• Interview with Ronald Bradford about MySQL Connect

  - by Keith Larson

  Ronald Bradford,  an Oracle ACE Director has been busy working with  database consulting, book writing (EffectiveMySQL) while traveling and speaking around the world in support of MySQL. I was able to take some of his time to get an interview on this thoughts about theMySQL Connect conference. Keith Larson: What where your thoughts when you heard that Oracle was going to provide the community the MySQL Conference ?Ronald Bradford: Oracle has already been providing various different local community events including OTN Tech Days and  MySQL community days. These are great for local regions both in the US and abroad.  In previous years there has been an increase of content at Oracle Open World, however that benefits the Oracle community far more then the MySQL community.  It is good to see that Oracle is realizing the benefit in providing a large scale dedicated event for the MySQL community that includes speakers from the MySQL development teams, invested companies in the ecosystem and other community evangelists.I fully expect a successful event and look forward to hopefully seeing MySQL Connect at the upcoming Brazil and Japan OOW conferences and perhaps an event on the East Coast.Keith Larson: Since you are part of the content committee, what did you think of the submissions that were received during call for papers?Ronald Bradford: There was a large number of quality submissions to the number of available presentation sessions. As with the previous years as a committee member for the annual MySQL conference, there is always a large variety of common cornerstone MySQL features as well as new products and upcoming companies sharing their MySQL experiences. All of the usual major players in the ecosystem will in presenting at MySQL Connect including Facebook, Twitter, Yahoo, Continuent, Percona, Tokutek, Sphinx and Amazon to name a few.  This is ensuring the event will have a large number of quality speakers and a difficult time in choosing what to attend. Keith Larson: What sessions do you look forwarding to attending? Ronald Bradford: As with most quality conferences you can only be in one place at one time, so with multiple tracks per session it is always difficult to decide. The continued work and success with MySQL Cluster, and with a number of sessions I am sure will be popular. The features that interest me the most are around the optimizer, where there are several sessions on new features, and on the importance of backups. There are three presentations in this area to choose from.Keith Larson: Are you going to cover any of the content in your books at your MySQL Connect sessions?Ronald Bradford: I will be giving two presentations at MySQL Connect. The first will include the techniques available for creating better indexes where I will be touching on some aspects of the first Effective MySQL book on Optimizing SQL Statements.  In my second presentation from experiences of managing 500+ AWS MySQL instances, I will be touching on areas including SQL tuning, backup and recovery and scale out with replication.   These are the key topics of the initial books in the Effective MySQL series that focus on performance, scalability and business continuity.  The books however cover a far greater amount of detail then can be presented in a 1 hour session. Keith Larson: What features of MySQL 5.6 do you look forward to the most ?Ronald Bradford: I am very impressed with the optimizer trace feature. The ability to see exposed information is invaluable not just for MySQL 5.6, but to also apply information discerned for optimizing SQL statements in earlier versions of MySQL.  Not everybody understands that it is easy to deploy a MySQL 5.6 slave into an existing topology running an older version if MySQL for evaluation of many new features.  You can use the new mysqlbinlog streaming feature for duplicating master binary logs on an older version with a MySQL 5.6 slave.  The improvements in instrumentation in the Performance Schema are exciting.   However, as with my upcoming Replication Techniques in Depth title, that will be available for sale at MySQL Connect, there are numerous replication features, some long overdue with provide significant management benefits. Crash Save Slaves, Global transaction Identifiers (GTID)  and checksums just to mention a few.Keith Larson: You have been to numerous conferences, what would you recommend for people at the conference? Ronald Bradford: Make the time to meet and introduce yourself to the speakers that cover the topics that most interest you. The MySQL ecosystem has a very strong community.  The relationships you build with presenters, developers and architects in MySQL can be invaluable, however they are created over time. Get to know these people, interact with them over time.  This is the opportunity to learn more then just the content from a 1 hour session. Keith Larson: Any additional tips to handling the long hours ? Ronald Bradford: Conferences can be hard, especially with all the post event drinking.  This is a two day event and I am sure will include additional events on Friday and Saturday night so come well prepared, and leave work behind. Take the time to learn something new.   You can always catchup on sleep later. Keith Larson: Thank you so much for taking some time to do this I look forward to seeing you at the MySQL Connect conference.  Please stay tuned here for more updates on MySQL. 

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• Official and unofficial apps in the iOS, WP7, and Android marketplaces

  - by Bil Simser

  The last few months have seen people complaining about the lack of "official" apps in the Windows Phone marketplace. In fact a couple of months ago I wrote about this very thing here and if we really needed these official apps or could get by with third-party solutions. Recently a list of "Top 100 Mobile Apps" crossed my desk and it was curious. 40 iPhone apps, 40 Android apps, 10 WP7 apps, and 10 BlackBerry apps. Really? 10 for WP7? So I wondered if the media was just playing this up and maybe continuing to do what I think most vendors are doing which is treating Windows Phone as the red-headed step-child you keep in the basement while all along there's nothing wrong with them. I put together the list and went digging to see how many of the top 40 iOS and Android apps were also on the Windows Phone platform (sorry BlackBerry, you should just shut your doors right now). Here's the results. Note, these are all *free* apps. There might be other pay apps that have official representation across all mobile devices, I just chose to hunt these ones down because I'm cheap. In the top 40, I easily plucked out 20 that had official apps on all three platforms. These were: Amazon Mobile, ESPN Score Centre, Evernote, Facebook, Foursquare, Google Search, IMDB, Kindle, Shazam, Skype (yes, I know, in beta on WP7), SlackerRadio, The Weather Channel, TripIt, Twitter, Yelp, Flixster, Netflix, TuneIn Radio, Dictionary.com, Angry Birds, and Groupon. Hey, that's pretty good IMHO. 20 or so apps, all free, and all fully functional and supported (and in some cases, even better looking on the Windows Phone platform than the other platforms). A dozen or so more apps had official apps on some platforms but not all, so yes, there are gaps here. Here's a rundown of the hangers-on: Adobe Photoshop Express This looks great on the iOS platform and there's even an official version on droid. Hope Adobe brings this to WP7. There are other photo editing programs though if you go looking (maybe we can get Paint.NET to be ported to the phone?) BBC News A few apps offer news feeds but nothing official on the Windows Phone. The feeds are good but without video this app needs some WP7 love. Dropbox Again Windows Phone looses out here with no official app. There are a few third party ones that will help you along and offer most of the functionality that you need but no integration that an official app might bring. Epicurious Droid seems to be the trailer here as there are apps for it but nothing official (from what I can tell). Both iOS and WP7 have them. Flipboard It's sad with Flipboard as it's such a great newsreader. The only offiical app is for iOS but frankly the iPhone version looks horrible so without a tablet the experience here isn't that hot. Maybe with WP8. Currently there's nothing even remotely similar to this on the other platforms. Google+ Is anyone still using this? No official app for WP7 but some clones. Apparently there's no API so people are just screen scraping. Ugh. Mint.com This app has all kinds of buzz and a lot of votes on the application requests site. Official apps for iOS and droid. No WP7 love (yet). TED Quite a few TED apps on WP7 but nothing official. I think the third party ones suffice and some are pretty nice looking, taking advantage of the Metro interface and making for a good show. WebMD There's a third party app on WP7 here but nothing official. It seems to contain all the same information and functionality the official apps do so not sure if an official one is needed but its here for inclusion. The other apps in the top 40 were either very specific to the platform (for example all three of them have a "Find my Phone" app). There are others that are missing out on the WP7 platform like ooVoo, Words With Friends, and some of the Google apps (Google Voice for example). Since you can integrate your GMail account right into the Windows Phone (via linked inboxes) I'm not sure if there's a need for an official GMail app here. Looking at the numbers Windows Phone still gets the worst of the deal here with half a dozen highly popular "offical" apps that exist on the other mobile platforms and in some cases, nothing even remotely similar to the official app to compare. This doesn't include things like Instagram, PInterest, and others (don't get me started on those). Still, with over 20+ highly popular free apps all represented on all three mobile platforms I don't think it's a bad place to be in. The Windows Phone platform could get a little more love from the vendors missing here, or at least open up your APIs so the third party crowd can step in and take up the slack. P.S. these are just my observations and I might have got a few items wrong. Feel free to chime in with missing or incorrect information. I am after all human. Well, most of me is.

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• Windows for IoT, continued

  - by Valter Minute

  Originally posted on: http://geekswithblogs.net/WindowsEmbeddedCookbook/archive/2014/08/05/windows-for-iot-continued.aspxI received many interesting feedbacks on my previous blog post and I tried to find some time to do some additional tests. Bert Kleinschmidt pointed out that pins 2,3 and 10 of the Galileo are connected directly to the SOC, while pin 13, the one used for the sample sketch is controlled via an I2C I/O expander. I changed my code to use pin 2 instead of 13 (just changing the variable assignment at the beginning of the code) and latency was greatly reduced. Now each pulse lasts for 1.44ms, 44% more than the expected time, but ways better that the result we got using pin 13. I also used SetThreadPriority to increase the priority of the thread that was running the sketch to THREAD_PRIORITY_HIGHEST but that didn't change the results. When I was using the I2C-controlled pin I tried the same and the timings got ways worse (increasing more than 10 times) and so I did not commented on that part, wanting to investigate the issua a bit more in detail. It seems that increasing the priority of the application thread impacts negatively the I2C communication. I tried to use also the Linux-based implementation (using a different Galileo board since the one provided by MS seems to use a different firmware) and the results of running the sample blink sketch modified to use pin 2 and blink the led for 1ms are similar to those we got on the same board running Windows. Here the difference between expected time and measured time is worse, getting around 3.2ms instead of 1 (320% compared to 150% using Windows but far from the 100.1% we got with the 8-bit Arduino). Both systems were not under load during the test, maybe loading some applications that use part of the CPU time would make those timings even less reliable, but I think that those numbers are enough to draw some conclusions. It may not be worth running a full OS if what you need is Arduino compatibility. The Arduino UNO is probably the best Arduino you can find to perform this kind of development. The Galileo running the Linux-based stack or running Windows for IoT is targeted to be a platform for "Internet of Things" devices, whatever that means. At the moment I don't see the "I" part of IoT. We have low level interfaces (SPI, I2C, the GPIO pins) that can be used to connect sensors but the support for connectivity is limited and the amount of work required to deliver some data to the cloud (using a secure HTTP request or a message queuing system like APMQS or MQTT) is still big and the rich OS underneath seems to not provide any help doing that.Why should I use sockets and can't access all the high level connectivity features we have on "full" Windows?I know that it's possible to use some third party libraries, try to build them using the Windows For IoT SDK etc. but this means re-inventing the wheel every time and can also lead to some IP concerns if used for products meant to be closed-source. I hope that MS and Intel (and others) will focus less on the "coolness" of running (some) Arduino sketches and more on providing a better platform to people that really want to design devices that leverage internet connectivity and the cloud processing power to deliver better products and services. Providing a reliable set of connectivity services would be a great start. Providing support for .NET would be even better, leaving native code available for hardware access etc. I know that those components may require additional storage and memory etc. So making the OS componentizable (or, at least, provide a way to install additional components) would be a great way to let developers pick the parts of the system they need to develop their solution, knowing that they will integrate well together. I can understand that the Arduino and Raspberry Pi* success may have attracted the attention of marketing departments worldwide and almost any new development board those days is promoted as "XXX response to Arduino" or "YYYY alternative to Raspberry Pi", but this is misleading and prevents companies from focusing on how to deliver good products and how to integrate "IoT" features with their existing offer to provide, at the end, a better product or service to their customers. Marketing is important, but can't decide the key features of a product (the OS) that is going to be used to develop full products for end customers integrating it with hardware and application software. I really like the "hackable" nature of open-source devices and like to see that companies are getting more and more open in releasing information, providing "hackable" devices and supporting developers with documentation, good samples etc. On the other side being able to run a sketch designed for an 8 bit microcontroller on a full-featured application processor may sound cool and an easy upgrade path for people that just experimented with sensors etc. on Arduino but it's not, in my humble opinion, the main path to follow for people who want to deliver real products.   *Shameless self-promotion: if you are looking for a good book in Italian about the Raspberry Pi , try mine: http://www.amazon.it/Raspberry-Pi-alluso-Digital-LifeStyle-ebook/dp/B00GYY3OKO

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• What Counts For a DBA: Fitness

  - by Louis Davidson

  If you know me, you can probably guess that physical exercise is not really my thing. There was a time in my past when it a larger part of my life, but even then never in the same sort of passionate way as a number of our SQL friends.  For me, I find that mental exercise satisfies what I believe to be the same inner need that drives people to run farther than I like to drive on most Saturday mornings, and it is certainly just as addictive. Mental fitness shares many common traits with physical fitness, especially the need to attain it through repetitive training. I only wish that mental training burned off a bacon cheeseburger in the same manner as does jogging around a dewy park on Saturday morning. In physical training, there are at least two goals, the first of which is to be physically able to do a task. The second is to train the brain to perform the task without thinking too hard about it. No matter how long it has been since you last rode a bike, you will be almost certainly be able to hop on and start riding without thinking about the process of pedaling or balancing. If you’ve never ridden a bike, you could be a physics professor /Olympic athlete and still crash the first few times you try, even though you are as strong as an ox and your knowledge of the physics of bicycle riding makes the concept child’s play. For programming tasks, the process is very similar. As a DBA, you will come to know intuitively how to backup, optimize, and secure database systems. As a data programmer, you will work to instinctively use the clauses of Transact-SQL DML so that, when you need to group data three ways (and not four), you will know to use the GROUP BY clause with GROUPING SETS without resorting to a search engine.  You have the skill. Making it naturally then requires repetition and experience is the primary requirement, not just simply learning about a topic. The hardest part of being really good at something is this difference between knowledge and skill. I have recently taken several informative training classes with Kimball University on data warehousing and ETL. Now I have a lot more knowledge about designing data warehouses than before. I have also done a good bit of data warehouse designing of late and have started to improve to some level of proficiency with the theory. Yet, for all of this head knowledge, it is still a struggle to take what I have learned and apply it to the designs I am working on.  Data warehousing is still a task that is not yet deeply ingrained in my brain muscle memory. On the other hand, relational database design is something that no matter how much or how little I may get to do it, I am comfortable doing it. I have done it as a profession now for well over a decade, I teach classes on it, and I also have done (and continue to do) a lot of mental training beyond the work day. Sometimes the training is just basic education, some reading blogs and attending sessions at PASS events.  My best training comes from spending time working on other people’s design issues in forums (though not nearly as much as I would like to lately). Working through other people’s problems is a great way to exercise your brain on problems with which you’re not immediately familiar. The final bit of exercise I find useful for cultivating mental fitness for a data professional is also probably the nerdiest thing that I will ever suggest you do.  Akin to running in place, the idea is to work through designs in your head. I have designed more than one database system that would revolutionize grocery store operations, sales at my local Target store, the ordering process at Amazon, and ways to improve Disney World operations to get me through a line faster (some of which they are starting to implement without any of my help.) Never are the designs truly fleshed out, but enough to work through structures and processes.  On “paper”, I have designed database systems to catalog things as trivial as my Lego creations, rental car companies and my audio and video collections. Once I get the database designed mentally, sometimes I will create the database, add some data (often using Red-Gate’s Data Generator), and write a few queries to see if a concept was realistic, but I will rarely fully flesh out the database since I have no desire to do any user interface programming anymore.  The mental training allows me to keep in practice for when the time comes to do the work I love the most for real…even if I have been spending most of my work time lately building data warehouses.  If you are really strong of mind and body, perhaps you can mix a mental run with a physical run; though don’t run off of a cliff while contemplating how you might design a database to catalog the trees on a mountain…that would be contradictory to the purpose of both types of exercise.

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• Cloud Deployment Models

  - by B R Clouse

  Normal 0 false false false EN-US X-NONE X-NONE As the cloud paradigm grows in depth and breadth, more readers are approaching the topic for the first time, or from a new perspective.  This blog is a basic review of  cloud deployment models, to help orient newcomers and neophytes. Most cloud deployments today are either private or public. It is also possible to connect a private cloud and a public cloud to form a hybrid cloud. A private cloud is for the exclusive use of an organization. Enterprises, universities and government agencies throughout the world are using private clouds. Some have designed, built and now manage their private clouds. Others use a private cloud that was built by and is now managed by a provider, hosted either onsite or at the provider’s datacenter. Because private clouds are for exclusive use, they are usually the option chosen by organizations with concerns about data security and guaranteed performance. Public clouds are open to anyone with an Internet connection. Because they require no capital investment from their users, they are particularly attractive to companies with limited resources in less regulated environments and for temporary workloads such as development and test environments. Public clouds offer a range of products, from end-user software packages to more basic services such as databases or operating environments. Public clouds may also offer cloud services such as a disaster recovery for a private cloud, or the ability to “cloudburst” a temporary workload spike from a private cloud to a public cloud. These are examples of a hybrid cloud. These are most feasible when the private and public clouds are built with similar technologies. Usually people think of a public cloud in terms of a user role, e.g., “Which public cloud should I consider using?” But someone needs to own and manage that public cloud. The company who owns and operates a public cloud is known as a public cloud provider. Oracle Database Cloud Service, Amazon RDS, database.com and Savvis Symphony Database are examples of public cloud database services. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} When evaluating deployment models, be aware that you can use any or all of the available options. Some workloads may be best-suited for a private cloud, some for a public or hybrid cloud. And you might deploy multiple private clouds in your organization. If you are going to combine multiple clouds, then you want to make sure that each cloud is based on a consistent technology portfolio and architecture. This simplifies management and gives you the greatest flexibility in moving resources and workloads among your different clouds. Oracle’s portfolio of cloud products and services enables both deployment models. Oracle can manage either model. Universities, government agencies and companies in all types of business everywhere in the world are using clouds built with the Oracle portfolio. By employing a consistent portfolio, these customers are able to run all of their workloads – from test and development to the most mission-critical -- in a consistent manner: One Enterprise Cloud, powered by Oracle.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Inside Red Gate - Be Reasonable!

  - by simonc

  As I discussed in my previous posts, divisions and project teams within Red Gate are allowed a lot of autonomy to manage themselves. It's not just the teams though, there's an awful lot of freedom given to individual employees within the company as well. Reasonableness How Red Gate treats it's employees is embodied in the phrase 'You will be reasonable with us, and we will be reasonable with you'. As an employee, you are trusted to do your job to the best of you ability. There's no one looking over your shoulder, no one clocking you in and out each day. Everyone is working at the company because they want to, and one of the core ideas of Red Gate is that the company exists to 'let people do the best work of their lives'. Everything is geared towards that. To help you do your job, office services and the IT department are there. If you need something to help you work better (a third or fourth monitor, footrests, or a new keyboard) then ask people in Information Systems (IS) or Office Services and you will be given it, no questions asked. Everyone has administrator access to their own machines, and you can install whatever you want on it. If there's a particular bit of software you need, then ask IS and they will buy it. As an example, last year I wanted to replace my main hard drive with an SSD; I had a summer job at school working in a computer repair shop, so knew what to do. I went to IS and asked for 'an SSD, a SATA cable, and a screwdriver'. And I got it there and then, even the screwdriver. Awesome. I screwed it in myself, copied all my main drive files across, and I was good to go. Of course, if you're not happy doing that yourself, then IS will sort it all out for you, no problems. If you need something that the company doesn't have (say, a book off Amazon, or you need some specifications printing off & bound), then everyone has a expense limit of £100 that you can use without any sign-off needed from your managers. If you need a company credit card for whatever reason, then you can get it. This freedom extends to working hours and holiday; you're expected to be in the office 11am-3pm each day, but outside those times you can work whenever you want. If you need a half-day holiday on a days notice, or even the same day, then you'll get it, unless there's a good reason you're needed that day. If you need to work from home for a day or so for whatever reason, then you can. If it's reasonable, then it's allowed. Trust issues? A lot of trust, and a lot of leeway, is given to all the people in Red Gate. Everyone is expected to work hard, do their jobs to the best of their ability, and there will be a minimum of bureaucratic obstacles that stop you doing your work. What happens if you abuse this trust? Well, an example is company trip expenses. You're free to expense what you like; food, drink, transport, etc, but if you expenses are not reasonable, then you will never travel with the company again. Simple as that. Everyone knows when they're abusing the system, so simply don't do it. Along with reasonableness, another phrase used is 'Don't be an a**hole'. If you act like an a**hole, and abuse any of the trust placed in you, even if you're the best tester, salesperson, dev, or manager in the company, then you won't be a part of the company any more. From what I know about other companies, employee trust is highly variable between companies, all the way up to CCTV trained on employee's monitors. As a dev, I want to produce well-written & useful code that solves people's problems. Being able to get whatever I need - install whatever tools I need, get time off when I need to, obtain reference books within a day - all let me do my job, and so let Red Gate help other people do their own jobs through the tools we produce. Plus, I don't think I would like working for a company that doesn't allow admin access to your own machine and blocks Facebook! Cross posted from Simple Talk.

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• How to send email from an EC2 instance using GoDaddy's SMTP server?

  - by Matt Greer

  SMTP is a whole new ballgame for me, but I am reading up on it. I am attempting to send email from my EC2 instance using GoDaddy's SMTP server. My domain name is registered through GoDaddy and I have 2 email accounts with them. I can successfully send the email from my dev box no problem. my web.config <system.net> <mailSettings> <smtp from="[email protected]" deliveryMethod="Network"> <network host="smtpout.secureserver.net" clientDomain="mydomain.com" port="25" userName="[email protected]" password="mypassword" defaultCredentials="false" /> </smtp> </mailSettings> </system.net> In my ASP.NET app: MailMessage mailMessage = new MailMessage("[email protected]", recipientEmail, emailSubject, body); mailMessage.IsBodyHtml = false; SmtpClient mailClient = new SmtpClient(); mailClient.Send(mailMessage); Very typical, simple use of System.Net.Mail.SmtpClient. The mail client is picking up the settings from my web.config as expected. From the EC2 instance, the same setup yields: System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed. at System.Net.Mail.SmtpReplyReaderFactory.ProcessRead(Byte[] buffer, Int32 offset, Int32 read, Boolean readLine) at System.Net.Mail.SmtpReplyReaderFactory.ReadLines(SmtpReplyReader caller, Boolean oneLine) at System.Net.Mail.SmtpReplyReaderFactory.ReadLine(SmtpReplyReader caller) at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint) at System.Net.Mail.SmtpClient.Send(MailMessage message) --- End of inner exception stack trace --- I have searched high and low and not found anyone else attempting this. All GoDaddy smtp situations I have found involve people being hosted by GoDaddy using their relay server. Some more info: My EC2 instance is Windows Server 2008 with IIS 7. The app is running in .NET 4 I can successfully use Gmail's SMTP server on the EC2 instance by using their port, setting SmtpClient.EnableSsl to true, and sending the mail through a gmail account. But we want to send the email from an account on our domain. I have port 25 open on both the Windows firewall and Amazon's Security group based firewall. I have played with Wireshark and noticed my SMTP related traffic was talking to ports in the 5,000s, so out of desperation I opened them all up to no avail (then closed them back down) As far as I know my EC2 instance's IP address is not black listed by GoDaddy. I have a feeling I'm just missing something fundamental. I also have a feeling someone is going to recommend I use AuthSmtp or something similar, I'll agree, and have had wasted the past 6 hours :)

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• how to Use JAXWS/JAXB rename the parameter

  - by shrimpy

  I use CXF(2.2.3) to compile the Amazon Web Service WSDL (http://s3.amazonaws.com/ec2-downloads/2009-07-15.ec2.wsdl) But got error as below. Parameter: snapshotSet already exists for method describeSnapshots but of type com.amazonaws.ec2.doc._2009_07_15.DescribeSnapshotsSetType instead of com.amazonaws.ec2.doc._2009_07_15.DescribeSnapshotsSetResponseType. Use a JAXWS/JAXB binding customization to rename the parameter. The conflict was due to the data type show below: <xs:complexType name="DescribeSnapshotsType"> <xs:sequence> <xs:element name="snapshotSet" type="tns:DescribeSnapshotsSetType"/> </xs:sequence> </xs:complexType> <xs:complexType name="DescribeSnapshotsResponseType"> <xs:sequence> <xs:element name="requestId" type="xs:string"/> <xs:element name="snapshotSet" type="tns:DescribeSnapshotsSetResponseType"/> </xs:sequence> </xs:complexType> I create a binding file try to address the issue...but it didn`t do the job <jaxws:bindings xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" wsdlLocation="EC2_2009-07-15.wsdl" xmlns="http://java.sun.com/xml/ns/jaxws" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:jaxws="http://java.sun.com/xml/ns/jaxws"> <enableWrapperStyle>false</enableWrapperStyle> <jaxws:bindings node="wsdl:definitions/wsdl:types/xs:schema[@targetNamespace='http://ec2.amazonaws.com/doc/2009-07-15/']"> <jxb:bindings node="xs:complexType[@name='tns:DescribeSnapshotsType']//xs:element[@name='snapshotSet']"> <jxb:property name="snapshotRequestSet"/> </jxb:bindings> <jxb:bindings node="xs:complexType[@name='DescribeSnapshotsResponseType']//xs:element[@name='snapshotSet']"> <jxb:property name="snapshotResponseSet"/> </jxb:bindings> </jaxws:bindings> </jaxws:bindings> And the command i used, was like below <wsdlOptions> <wsdlOption> <wsdl>${basedir}/src/main/resources/wsdl/EC2_2009-07-15.wsdl</wsdl> <extraargs> <extraarg>-b</extraarg> <extraarg>${basedir}/src/main/resources/wsdl/Bindings_EC2_2009-07-15.xml</extraarg> </extraargs> </wsdlOption> </wsdlOptions> What is wrong with my code???? And you can check out my project by using svn.... svn co http://shrimpysprojects.googlecode.com/svn/trunk/smartcrc/AWSAgent/

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• ASP.Net Web Farm Monitoring

  - by cisellis

  I am looking for suggestions on doing some simple monitoring of an ASP.Net web farm as close to real-time as possible. The objectives of this question are to: Identify the best way to monitor several Windows Server production boxes during short (minutes long) period of ridiculous load Receive near-real-time feedback on a few key metrics about each box. These are simple metrics available via WMI such as CPU, Memory and Disk Paging. I am defining my time constraints as soon as possible with 120 seconds delayed being the absolute upper limit. Monitor whether any given box is up (with "up" being defined as responding web requests in a reasonable amount of time) Here are more details, things I've tried, etc. I am not interested in logging. We have logging solutions in place. I have looked at solutions such as ELMAH which don't provide much in the way of hardware monitoring and are not visible across an entire web farm. ASP.Net Health Monitoring is too broad, focuses too much on logging and is not acceptable for deep analysis. We are on Amazon Web Services and we have looked into CloudWatch. It looks great but messages in the forum indicate that the metrics are often a few minutes behind, with one thread citing 2 minutes as the absolute soonest you could expect to receive the feedback. This would be good to have for later analysis but does not help us real-time Stuff like JetBrains profiler is good for testing but again, not helpful during real-time monitoring. The closest out-of-box solution I've seen is Nagios which is free and appears to measure key indicators on any kind of box, including Windows. However, it appears to require a Linux box to run itself on and a good deal of manual configuration. I'd prefer to not spend my time mining config files and then be up a creek when it fails in production since Linux is not my main (or even secondary) environment. Are there any out-of-box solutions that I am missing? Obviously a windows-based solution that is easy to setup is ideal. I don't require many bells and whistles. In the absence of an out-of-box solution, it seems easy for me to write something simple to handle what I need. I've been thinking a simple client-server setup where the server requests a few WMI metrics from each client over http and sticks them in a database. We could then monitor the metrics via a query or a dashboard or something. If the client doesn't respond, it's effectively down. Any problems with this, best practices, or other ideas? Thanks for any help/feedback.

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• heroku time zone problem, logging local server time

  - by Ole Morten Amundsen

  UPDATE: Ok, I didn't formulate a good Q to be answered. I still struggle with heroku being on -07:00 UTC and I at +02:200 UTC. Q: How do I get the log written in the correct Time.zone ? The 9 hours difference, heroku (us west) - norway, is distracting to work with. I get this in my production.log (using heroku logs): Processing ProductionController#create to xml (for 81.26.51.35 at 2010-04-28 23:00:12) [POST] How do I get it to write 2010-04-29 08:00:12 +02:00 GMT ? Note that I'm running at heroku and cannot set the server time myself, as one could do at your amazon EC2 servers. Below is my previous question, I'll leave it be as it holds some interesting information about time and zones. Why does Time.now yield the server local time when I have set the another time zone in my environment.rb config.time_zone = 'Copenhagen' I've put this in a view <p> Time.zone <%= Time.zone %> </p> <p> Time.now <%= Time.now %> </p> <p> Time.now.utc <%= Time.now.utc %> </p> <p> Time.zone.now <%= Time.zone.now %> </p> <p> Time.zone.today <%= Time.zone.today %> </p> rendering this result on my app at heroku Time.zone (GMT+01:00) Copenhagen Time.now Mon Apr 26 08:28:21 -0700 2010 Time.now.utc Mon Apr 26 15:28:21 UTC 2010 Time.zone.now 2010-04-26 17:28:21 +0200 Time.zone.today 2010-04-26 Time.zone.now yields the correct result. Do I have to switch from Time.now to Time.zone.now, everywhere? Seems cumbersome. I truly don't care what the local time of the server is, it's giving me loads of trouble due to extensive use of Time.now. Am I misunderstanding anything fundamental here?

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• Lazy loading the addthis script? (or lazy loading external js content dependent on already fired eve

  - by Keith Bentrup

  I want to have the addthis widget available for my users, but I want to lazy load it so that my page loads as quickly as possible. However, after trying it via a script tag and then via my lazy loading method, it appears to only work via the script tag. In the obfuscated code, I see something that looks like it's dependent on the DOMContentLoaded event (at least for firefox). Since the DOMContentLoaded event has already fired, the widget doesn't render properly. What to do? I could just use a script tag (slower)... or could I fire (in a cross browser way) the DOMContentLoaded (or equivalent) event? I have a feeling this may not be possible b/c I believe that (like jQuery) there are multiple tests of the content ready event, and so multiple simulated events would have to occur. Nonetheless, this is an interesting problem b/c I have seen a couple widgets now assume that you are including their stuff via static script tags. It would be nice if they wrote code that was more useful to developers concerned about speed, but until then, is there a work around?? And/or are any of my assumptions wrong? Edit: Because the 1st answer to the question seemed to miss the point of my problem, I wanted to clarify the situation. This is about a specific problem. I'm not looking for yet another lazy load script or check if some dependencies are loaded script. Specifically this problem deals with external widgets that you do not have control over and may or may not be obfuscated delaying the load of the external widgets until they are needed or at least, til substantially after everything else has been loaded including other deferred elements b/c of the how the widget was written, precludes existing, typical lazy loading paradigms While it's esoteric, I have seen it happen with a couple widgets - where the widget developers assume that you're just willing to throw in another script tag at the bottom of the page. I'm looking to save those 500-1000 ms** though as numerous studies by yahoo, google, and amazon show it to be important to your user's experience. **My testing with hammerhead and personal experience indicates that this will be my savings in this case.

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• Choosing a distributed shared memory solution

  - by mindas

  I have a task to build a prototype for a massively scalable distributed shared memory (DSM) app. The prototype would only serve as a proof-of-concept, but I want to spend my time most effectively by picking the components which would be used in the real solution later on. The aim of this solution is to take data input from an external source, churn it and make the result available for a number of frontends. Those "frontends" would just take the data from the cache and serve it without extra processing. The amount of frontend hits on this data can literally be millions per second. The data itself is very volatile; it can (and does) change quite rapidly. However the frontends should see "old" data until the newest has been processed and cached. The processing and writing is done by a single (redundant) node while other nodes only read the data. In other words: no read-through behaviour. I was looking into solutions like memcached however this particular one doesn't fulfil all our requirements which are listed below: The solution must at least have Java client API which is reasonably well maintained as the rest of app is written in Java and we are seasoned Java developers; The solution must be totally elastic: it should be possible to add new nodes without restarting other nodes in the cluster; The solution must be able to handle failover. Yes, I realize this means some overhead, but the overall served data size isn't big (1G max) so this shouldn't be a problem. By "failover" I mean seamless execution without hardcoding/changing server IP address(es) like in memcached clients when a node goes down; Ideally it should be possible to specify the degree of data overlapping (e.g. how many copies of the same data should be stored in the DSM cluster); There is no need to permanently store all the data but there might be a need of post-processing of some of the data (e.g. serialization to the DB). Price. Obviously we prefer free/open source but we're happy to pay a reasonable amount if a solution is worth it. In any way, paid 24hr/day support contract is a must. The whole thing has to be hosted in our data centers so SaaS offerings like Amazon SimpleDB are out of scope. We would only consider this if no other options would be available. Ideally the solution would be strictly consistent (as in CAP); however, eventual consistence can be considered as an option. Thanks in advance for any ideas.

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• NullPointerException using datanucleus-json with S3

  - by Matt

  I'm using datanucleus 3.2.7 from Maven, trying to use the Amazon S3 JPA provider. I can successfully write data into S3, but querying either by using "SELECT u FROM User u" or "SELECT u FROM User u WHERE id = :id" causes a NullPointerException to be thrown. Using the RDBMS provider, everything works perfectly. Is there something I'm doing wrong? Main.java EntityManagerFactory factory = Persistence.createEntityManagerFactory("MyUnit"); EntityManager entityManager = factory.createEntityManager(); Query query = entityManager.createQuery("SELECT u FROM User u", User.class); List<User> users = query.getResultList(); // Null pointer exception here for(User u:users) System.out.println(u); User.java package test; import javax.persistence.*; @Entity @Table(name = "User") public class User { @Id public String id; public String name; public User(String id, String name) { this.id = id; this.name = name; } public String toString() { return id+" : "+name; } } persistence.xml <?xml version="1.0" encoding="UTF-8" ?> <persistence xmlns="http://java.sun.com/xml/ns/persistence" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://java.sun.com/xml/ns/persistence http://java.sun.com/xml/ns/persistence/persistence_1_0.xsd" version="1.0"> <persistence-unit name="MyUnit"> <class>test.User</class> <exclude-unlisted-classes /> <properties> <properties> <property name="datanucleus.ConnectionURL" value="amazons3:http://s3.amazonaws.com/" /> <property name="datanucleus.ConnectionUserName" value="xxxxx" /> <property name="datanucleus.ConnectionPassword" value="xxxxx" /> <property name="datanucleus.cloud.storage.bucket" value="my-bucket" /> </properties> <property name="datanucleus.autoCreateSchema" value="true" /> </properties> </persistence-unit> </persistence> Exception java.lang.NullPointerException at org.datanucleus.NucleusContext.isClassWithIdentityCacheable(NucleusContext.java:1840) at org.datanucleus.ExecutionContextImpl.getObjectFromLevel2Cache(ExecutionContextImpl.java:5287) at org.datanucleus.ExecutionContextImpl.getObjectFromCache(ExecutionContextImpl.java:5191) at org.datanucleus.ExecutionContextImpl.findObject(ExecutionContextImpl.java:3137) at org.datanucleus.store.json.CloudStoragePersistenceHandler.getObjectsOfCandidateType(CloudStoragePersistenceHandler.java:367) at org.datanucleus.store.json.query.JPQLQuery.performExecute(JPQLQuery.java:94) at org.datanucleus.store.query.Query.executeQuery(Query.java:1786) at org.datanucleus.store.query.Query.executeWithMap(Query.java:1690) at org.datanucleus.api.jpa.JPAQuery.getResultList(JPAQuery.java:194) at test.Main.main(Main.java:16)

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• Which programming language to choose? (for a specific problem/domain, details inside)

  - by Bijan

  I am building a trading portfolio management system that is responsible for production, optimization, and simulation of non-high frequency trading portfolios (dealing with 1min or 3min bars of data, not tick data). I plan on employing Amazon web services to take on the entire load of the application. I have four choices that I am considering as language. a) Java b) C++ c) C# d) Python Here is the scope of the extremes of the project scope. This isn't how it will be, maybe ever, but it's within the scope of the requirements: Weekly simulation of 10,000,000 trading systems. (Each trading system is expected to have its own data mining methods, including feature selection algorithms which are extremely computationally-expensive. Imagine 500-5000 features using wrappers. These are not run often by any means, but it's still a consideration) Real-time production of portfolio w/ 100,000 trading strategies Taking in 1 min or 3 min data from every stock/futures market around the globe (approx 100,000) Portfolio optimization of portfolios with up to 100,000 strategies. (rather intensive algorithm) Speed is a concern, but I believe that Java can handle the load. I just want to make sure that Java CAN handle the above requirements comfortably. I don't want to do the project in C++, but I will if it's required. The reason C# is on there is because I thought it was a good alternative to Java, even though I don't like Windows at all and would prefer Java if all things are the same. Python - I've read somethings on PyPy and pyscho that claim python can be optimized with JIT compiling to run at near C-like speeds.... That's pretty much the only reason it is on this list, besides that fact that Python is a great language and would probably be the most enjoyable language to code in, which is not a factor at all for this project, but a perk. To sum up: - real time production - weekly simulations of a large number of systems - weekly/monthly optimizations of portfolios - large numbers of connections to collect data from There is no dealing with millisecond or even second based trades. The only consideration is if Java can possibly deal with this kind of load when spread out of a necessary amount of EC2 servers. Thank you guys so much for your wisdom.

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• Learn C# now or finish up with Java and then learn C#?

  - by Sahat

  Ok here is my situation. I've studied Java in my college for 2 semesters. But you know they teach you jack in there, just the basics. We skipped half of our textbook and even then our professors don't teach from section to section of each chapter. I don't blame them. It's hard as it is for new students to understand even the basic concepts of programming. Now this is a community college we are talking about and not Stanford, MIT or Berkeley. So like I said I've done 2 semester of Java. I really like our textbook because it has some challenging projects to do at the end of each chapter. This textbook is pretty clear and i have no problem understanding it (although 2-D and 3-D Arrays have given me some trouble). I have tried reading a few C# books such as Pro C# 2008 and .NET 3.5 and C# 4.0 in a Nutshell. I found these books to be dry and overloaded with information that put me to sleep (No offense to the authors of those 2 wonderful, according to amazon ratings, books). Would you suggest I finish my Java textbook, brush up my knowledge of Arrays, Polymorphism, and etc that are universal to most programming languages. And then switch to C#, plus the syntax is very similar so it should be easy to switch. Or should I just start learning C# right now from the very beginning? If it's the latter then could you recommend some free online resources that will keep me engaged and at the same time teach me everything I need to know about C#. Someone has recommended me to learn .NET first, but I found it to be not the brightest idea. .NET is just a big monster full of libraries. How am I going to apply it if I don't even know the C# or VB!? Anyway back to my question: Master Java and switch to C# or just go with C#? DISCLAIMER: I don't want to start .NET vs J2EE or C# vs Java flame war. I am going with C#. I've decided that I want to work in a Microsoft shop in the future. .NET is what I want to learn. Thanks! Will be waiting for the answers.

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• Ideas for designing an automated content tagging system needed

  - by Benjamin Smith

  I am currently designing a website that amongst other is required to display and organise small amounts of text content (mainly quotes, article stubs, etc.). I currently have a database with 250,000+ items and need to come up with a method of tagging each item with relevant tags which will eventually allow for easy searching/browsing of the content for users. A very simplistic idea I have (and one that I believe is employed by some sites that I have been looking to for inspiration (http://www.brainyquote.com/quotes/topics.html)), is to simply search the database for certain words or phrases and use these words as tags for the content. This can easily be extended so that if for example a user wanted to show all items with a theme of love then I would just return a list of items with words and phrases relating to this theme. This would not be hard to implement but does not provide very good results. For example if I were to search for the month 'May' in the database with the aim of then classifying the items returned as realting to the topic of Spring then I would get back all occurrences of the word May, regardless of the semantic meaning. Another shortcoming of this method is that I believe it would be quite hard to automate the process to any large scale. What I really require is a library that can take an item, break it down and analyse the semantic meaning and also return a list of tags that would correctly classify the item. I know this is a lot to ask and I have a feeling I will end up reverting to the aforementioned method but I just thought I should ask if anyone knew of any pre-existing solution. I think that as the items in the database are short then it is probably quite a hard task to analyse any meaning from them however I may be mistaken. Another path to possibly go down would be to use something like amazon turk to outsource the task which may produce good results but would be expensive. Eventually I would like users to be able to (and want to!) tag content and to vote for the most relevant tags, possibly using a gameification mechanic as motivation however this is some way down the line. A temporary fix may be the best thing if this were the route I decided to go down as I could use the rough results I got as the starting point for a more in depth solution. If you've read this far, thanks for sticking with me, I know I'm spitballing but any input would be really helpful. Thanks.

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• Network authentication + roaming home directory - which technology should I look into using?

  - by Brian

  I'm looking into software which provides a user with a single identity across multiple computers. That is, a user should have the same permissions on each computer, and the user should have access to all of his or her files (roaming home directory) on each computer. There seem to be many solutions for this general idea, but I'm trying to determine the best one for me. Here are some details along with requirements: The network of machines are Amazon EC2 instances running Ubuntu. We access the machines with SSH. Some machines on this LAN may have different uses, but I am only discussing machines for a certain use (running a multi-tenancy platform). The system will not necessarily have a constant amount of machines. We may have to permanently or temporarily alter the amount of machines running. This is the the reason why I'm looking into centralized authentication/storage. The implementation of this effect should be a secure one. We're unsure if users will have direct shell access, but their software will potentially be running (under restricted Linux user names, of course) on our systems, which is as good as direct shell access. Let's assume that their software could potentially be malicious for the sake of security. I have heard of several technologies/combinations to achieve my goal, but I'm unsure of the ramifications of each. An older ServerFault post recommended NFS & NIS, though the combination has security problems according to this old article by Symantec. The article suggests moving to NIS+, but, as it is old, this Wikipedia article has cited statements suggesting a trending away from NIS+ by Sun. The recommended replacement is another thing I have heard of... LDAP. It looks like LDAP can be used to save user information in a centralized location on a network. NFS would still need to be used to cover the 'roaming home folder' requirement, but I see references of them being used together. Since the Symantec article pointed out security problems in both NIS and NFS, is there software to replace NFS, or should I heed that article's suggestions for locking it down? I'm tending toward LDAP because another fundamental piece of our architecture, RabbitMQ, has a authentication/authorization plugin for LDAP. RabbitMQ will be accessible in a restricted manner to users on the system, so I would like to tie the security systems together if possible. Kerberos is another secure authentication protocol that I have heard of. I learned a bit about it some years ago in a cryptography class but don't remember much about it. I have seen suggestions online that it can be combined with LDAP in several ways. Is this necessary? What are the security risks of LDAP without Kerberos? I also remember Kerberos being used in another piece of software developed by Carnegie Mellon University... Andrew File System, or AFS. OpenAFS is available for use, though its setup seems a bit complicated. At my university, AFS provides both requirements... I can log in to any machine, and my "AFS folder" is always available (at least when I acquire an AFS token). Along with suggestions for which path I should look into, does anybody have any guides which were particularly helpful? As the bold text pointed out, LDAP looks to be the best choice, but I'm particularly interested in the implementation details (Keberos? NFS?) with respect to security.

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• http request via iptables --to-destination ip redirect results in no response

  - by Wouter Vegter

  I have two Ubuntu servers with each having their own ip addresses. Let's call them server1 and server2, having respectively ip 1.1.1.1 and 2.2.2.2 I have a nginx running on server2. The sole purpose I want server1 to have is to redirect all incoming http (so port 80) requests to server2 without clients noticing that their request is being redirected. I tried the following command on server1: iptables -t nat -A PREROUTING -p tcp --dport 80 -j DNAT --to-destination 2.2.2.2 But when I enter 1.1.1.1 in my browser I get no respond: the page keeps trying to load without giving any message or error message (I get a time-out after 2-3 mins). But when I do remove the above iptables rule I immediately do get a "page not found error" when I enter 1.1.1.1 in my browser; so something is working but not as it should: when I enter 1.1.1.1 I want the html page to load that is hosted on 2.2.2.2 Because when i enter 2.2.2.2 in my browser I do see the webpage loaded. Could anyone please help me with this? I am searching quite some time (on severfault & Google) on this now so that's why I ask. Many thanks for reading my question! Update: Thank you all for you information. Unfortunately I still get no response I have the following iptables configuration: root@ip-10-48-238-216:/home/ubuntu# sudo iptables -L Chain INPUT (policy ACCEPT) target prot opt source destination Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination root@ip-10-48-238-216:/home/ubuntu# sudo iptables -t nat -L Chain PREROUTING (policy ACCEPT) target prot opt source destination DNAT tcp -- anywhere anywhere tcp dpt:www to:2.2.2.2 Chain OUTPUT (policy ACCEPT) target prot opt source destination Chain POSTROUTING (policy ACCEPT) target prot opt source destination When i run tcpdump and do request via chrome to 1.1.1.1 i get the following root@ip-10-48-238-216:/home/ubuntu# sudo tcpdump -i eth0 port 80 -vv tcpdump: listening on eth0, link-type EN10MB (Ethernet), capture size 65535 bytes 13:56:18.346625 IP (tos 0x0, ttl 52, id 12055, offset 0, flags [DF], proto TCP (6), length 60) 212-123-161-112.ip.telfort.nl.16386 ip-10-48-238-216.eu-west-1.compute.internal.www: Flags [S], cksum 0xb398 (correct), seq 2639758575, win 5840, options [mss 1460,sackOK,TS val 1223672 ecr 0,nop,wscale 6], length 0 13:56:18.346662 IP (tos 0x0, ttl 51, id 12055, offset 0, flags [DF], proto TCP (6), length 60) 212-123-161-112.ip.telfort.nl.16386 ww1dc1.shopreme.com.www: Flags [S], cksum 0x9ee0 (correct), seq 2639758575, win 5840, options [mss 1460,sackOK,TS val 1223672 ecr 0,nop,wscale 6], length 0 13:56:18.598747 IP (tos 0x0, ttl 52, id 10138, offset 0, flags [DF], proto TCP (6), length 60) 212-123-161-112.ip.telfort.nl.16387 ip-10-48-238-216.eu-west-1.compute.internal.www: Flags [S], cksum 0xac40 (correct), seq 2645658541, win 5840, options [mss 1460,sackOK,TS val 1223735 ecr 0,nop,wscale 6], length 0 13:56:18.598777 IP (tos 0x0, ttl 51, id 10138, offset 0, flags [DF], proto TCP (6), length 60) 212-123-161-112.ip.telfort.nl.16387 ww1dc1.shopreme.com.www: Flags [S], cksum 0x9788 (correct), seq 2645658541, win 5840, options [mss 1460,sackOK,TS val 1223735 ecr 0,nop,wscale 6], length 0 ^C 4 packets captured 4 packets received by filter 0 packets dropped by kernel the mentioned address relate to the following 212-123-161-112.ip.telfort.nl.16386 : my personal computer ww1dc1.shopreme.com.www : dns of server2 (2.2.2.2) ip-10-48-238-216.eu-west-1.compute.internal.www : amazon web services ec2 internal address of server1 (1.1.1.1) However, the tcpdump log on server2 (2.2.2.2) stays empty and I get no response back in my browser. I am able to ping from server1 to server2. And net.ipv4.ip_forward is set to 1 and so is /proc/sys/net/ipv4/ip_forward Could there be anything else that is missing?

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• All PHP sites stopped working on IIS7, internal server error 500

  - by TimothyP

  I installed multiple drupal 7 sites using the Web Platform Installer on Windows Server 2008. Until know they worked without any problems, but recently internal server error 500 started to show up (once every so many requests), now it happens for all requests to any of the php sites. There's not much detail to go on, and nothing changed between the time when it was working and now (well nothing I know of anyway) The log file is flooded with messages such as [09-Aug-2011 09:08:04] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:08:16] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:08:16] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:08:20] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:08:22] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:08:51] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:09:56] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:09:57] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:12:13] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:15:09] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:15:09] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:21:28] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 [09-Aug-2011 09:21:28] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 261904 bytes) in Unknown on line 0 I have tried increasing the memory limit in php.ini as such: memory_limit = 512MB But that doesn't seem to solve the problem either. This is in the global php configuration in IIS When I looked at the sites one by one, I noticed that PHP seemed to have been disabled. PHP is not enabled. Register new PHP version to enable PHP via FastCGI So I tried to register the php version again C:\Program Files\PHP\v5.3\php-cgi.exe But when I try to apply the changes I get There was an error while performing this operation Details: Operation is not valid due to the current state of the object There doesn't seem to be any other information than that. I have no idea why all of a sudden php isn't available for the sites anymore. PS: I have rebooted IIS, the server, etc... This server is hosted on amazon S3, so I gave the server some more power Update These seem to be two different issues I used memory_limit=128MB instead of memory_limit=128M Notice the "M" instead of "MB" A memory_limit of 128M was not enough, had to increase it to 512M The first issue caused internal server errors for every request. Increasing to 512MB seemed to have solved the problem for a little while, but after a while the server errors return. Note that the PHP manager inside of IIS still shows there is no PHP available for the sites (the global config does see it as available) So the problem remains unsolved

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• Long connection times from PHP to MySQL on EC2

  - by Erik Giberti

  I'm having an intermittent issue connecting to a database slave with InnoDB. Intermittently I get connections taking longer than 2 seconds. These servers are hosted on Amazon's EC2. The app server is PHP 5.2/Apache running on Ubuntu. The DB slave is running Percona's XtraDB 5.1 on Ubuntu 9.10. It's using an EBS Raid array for the data storage. We already use skip name resolve and bind to address 0.0.0.0. This is a stub of the PHP code that's failing $tmp = mysqli_init(); $start_time = microtime(true); $tmp-options(MYSQLI_OPT_CONNECT_TIMEOUT, 2); $tmp-real_connect($DB_SERVERS[$server]['server'], $DB_SERVERS[$server]['username'], $DB_SERVERS[$server]['password'], $DB_SERVERS[$server]['schema'], $DB_SERVERS[$server]['port']); if(mysqli_connect_errno()){ $timer = microtime(true) - $start_time; mail($errors_to,'DB connection error',$timer); } There's more than 300Mb available on the DB server for new connections and the server is nowhere near the max allowed (60 of 1,200). Loading on both servers is < 2 on 4 core m1.xlarge instances. Some highlights from the mysql config max_connections = 1200 thread_stack = 512K thread_cache_size = 1024 thread_concurrency = 16 innodb-file-per-table innodb_additional_mem_pool_size = 16M innodb_buffer_pool_size = 13G Any help on tracing the source of the slowdown is appreciated. [EDIT] I have been updating the sysctl values for the network but they don't seem to be fixing the problem. I made the following adjustments on both the database and application servers. net.ipv4.tcp_window_scaling = 1 net.ipv4.tcp_sack = 0 net.ipv4.tcp_timestamps = 0 net.ipv4.tcp_fin_timeout = 20 net.ipv4.tcp_keepalive_time = 180 net.ipv4.tcp_max_syn_backlog = 1280 net.ipv4.tcp_synack_retries = 1 net.core.rmem_max = 16777216 net.core.wmem_max = 16777216 net.ipv4.tcp_rmem = 4096 87380 16777216 net.ipv4.tcp_wmem = 4096 87380 16777216 [EDIT] Per jaimieb's suggestion, I added some tracing and captured the following data using time. This server handles about 51 queries/second at this the time of day. The connection error was raised once (at 13:06:36) during the 3 minute window outlined below. Since there was 1 failure and roughly 9,200 successful connections, I think this isn't going to produce anything meaningful in terms of reporting. Script: date /root/database_server.txt (time mysql -h database_Server -D schema_name -u appuser -p apppassword -e '') /dev/null 2 /root/database_server.txt Results: === Application Server 1 === Mon Feb 22 13:05:01 EST 2010 real 0m0.008s user 0m0.001s sys 0m0.000s Mon Feb 22 13:06:01 EST 2010 real 0m0.007s user 0m0.002s sys 0m0.000s Mon Feb 22 13:07:01 EST 2010 real 0m0.008s user 0m0.000s sys 0m0.001s === Application Server 2 === Mon Feb 22 13:05:01 EST 2010 real 0m0.009s user 0m0.000s sys 0m0.002s Mon Feb 22 13:06:01 EST 2010 real 0m0.009s user 0m0.001s sys 0m0.003s Mon Feb 22 13:07:01 EST 2010 real 0m0.008s user 0m0.000s sys 0m0.001s === Database Server === Mon Feb 22 13:05:01 EST 2010 real 0m0.016s user 0m0.000s sys 0m0.010s Mon Feb 22 13:06:01 EST 2010 real 0m0.006s user 0m0.010s sys 0m0.000s Mon Feb 22 13:07:01 EST 2010 real 0m0.016s user 0m0.000s sys 0m0.010s [EDIT] Per a suggestion received on a LinkedIn question, I tried setting the back_log value higher. We had been running the default value (50) and increased it to 150. We also raised the kernel value /proc/sys/net/core/somaxconn (maximum socket connections) to 256 on both the application and database server from the default 128. We did see some elevation in processor utilization as a result but still received connection timeouts.

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• Server Cabinet/Room Cooling

  - by user37226

  Hello all. I currently have two desktops and three servers in my office sitting on the floor (I know this is bad). With that many servers the ambient temperature in the room goes up quickly. I am located in Dallas, TX so during the winter, if the heat is kept low, it is not a problem, but during the summer it easily jumps the room +10 degrees. I have decided and found a free 42U server cabinet that a hosting company was throwing away to house all of these systems in. One server is in a rack mount case while the other four servers are housed in mid-tower cases. I have purchased shelves for each computer and plan to lay the towers side ways on these shelves (as replacing the cases costs a heck of a lot of money). I like the idea of housing all of these systems in the cabinet because it will save a lot of room and clean up all of the cabling currently laying all over the office floor. When putting this setup together over the next couple of weeks, I want to address issues with dust and cooling. The server cabinet has a fan on top, front plexiglass door and a rear metal door with vent wholes on the bottom. First the cooling issues. I know I am going to want to have cool air enter the bottom of the cabinet and exit the top. I do not want the room heating up though as this will make my work area hot and then make the servers warmer as the air eventually reenters the cabinet. I had an idea to fix this problem, but am unsure if it will work. I was thinking of taking flexible piping and adapting it to the back fans of the computer having the other end of the pipe at the top close to the cabinet's top mounted fan. I was then thinking of creating a duct around the top fan into the attic. Now I am very concerned that the attic will cause issues with this type of setup because during July/August time frame, the attic is easily 120 degrees F. I could also use the flexible pipe to take it to an attic exhaust vent if it would be better to vent it into the 100 degree air outside (at least there may be wind. The other option would be to buy a small portable air conditioner. This may be a possibility, but do I want to spend the extra money on power? I bet this increases the noise. Plus they are around $250 on Amazon. What would you all recommend? Depending on the solution I end up running with above, I would also like to limit the dust that gets into the cabinet. If I were to cut a whole and mount a second cabinet fan on the bottom of the rear door, could I possibly mount a standard home air filter on the other side of that whole? Thanks in advance for your recommendations. I look forward to reading your interesting ideas.

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