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• Windows Azure End to End Examples

  - by BuckWoody

  I’m fascinated by the way people learn. I’m told there are several methods people use to understand new information, from reading to watching, from experiencing to exploring. Personally, I use multiple methods of learning when I encounter a new topic, usually starting with reading a bit about the concepts. I quickly want to put those into practice, however, especially in the technical realm. I immediately look for examples where I can start trying out the concepts. But I often want a “real” example – not just something that represents the concept, but something that is real-world, showing some feature I could actually use. And it’s no different with the Windows Azure platform – I like finding things I can do now, and actually use. So when I started learning Windows Azure, I of course began with the Windows Azure Training Kit – which has lots of examples and labs, presentations and so on. But from there, I wanted more examples I could learn from, and eventually teach others with. I was asked if I would write a few of those up, so here are the ones I use. CodePlex CodePlex is Microsoft’s version of an “Open Source” repository. Anyone can start a project, add code, documentation and more to it and make it available to the world, free of charge, using various licenses as they wish. Microsoft also uses this location for most of the examples we publish, and sample databases for SQL Server. If you search in CodePlex for “Azure”, you’ll come back with a list of projects that folks have posted, including those of us at Microsoft. The source code and documentation are there, so you can learn using actual examples of code that will do what you need. There’s everything from a simple table query to a full project that is sort of a “Corporate Dropbox” that uses Windows Azure Storage. The advantage is that this code is immediately usable. It’s searchable, and you can often find a complete solution to meet your needs. The disadvantage is that the code is pretty specific – it may not cover a huge project like you’re looking for. Also, depending on the author(s), you might not find the documentation level you want. Link: http://azureexamples.codeplex.com/site/search?query=Azure&ac=8    Tailspin Microsoft Patterns and Practices is a group here that does an amazing job at sharing standard ways of doing IT – from operations to coding. If you’re not familiar with this resource, make sure you read up on it. Long before I joined Microsoft I used their work in my daily job – saved a ton of time. It has resources not only for Windows Azure but other Microsoft software as well. The Patterns and Practices group also publishes full books – you can buy these, but many are also online for free. There’s an end-to-end example for Windows Azure using a company called “Tailspin”, and the work covers not only the code but the design of the full solution. If you really want to understand the thought that goes into a Platform-as-a-Service solution, this is an excellent resource. The advantages are that this is a book, it’s complete, and it includes a discussion of design decisions. The disadvantage is that it’s a little over a year old – and in “Cloud” years that’s a lot. So many things have changed, improved, and have been added that you need to treat this as a resource, but not the only one. Still, highly recommended. Link: http://msdn.microsoft.com/en-us/library/ff728592.aspx Azure Stock Trader Sometimes you need a mix of a CodePlex-style application, and a little more detail on how it was put together. And it would be great if you could actually play with the completed application, to see how it really functions on the actual platform. That’s the Azure Stock Trader application. There’s a place where you can read about the application, and then it’s been published to Windows Azure – the production platform – and you can use it, explore, and see how it performs. I use this application all the time to demonstrate Windows Azure, or a particular part of Windows Azure. The advantage is that this is an end-to-end application, and online as well. The disadvantage is that it takes a bit of self-learning to work through.  Links: Learn it: http://msdn.microsoft.com/en-us/netframework/bb499684 Use it: https://azurestocktrader.cloudapp.net/

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• Windows Workflow Foundation (WF) and things I wish were more intuitive

  - by pjohnson

  I've started using Windows Workflow Foundation, and so far ran into a few things that aren't incredibly obvious. Microsoft did a good job of providing a ton of samples, which is handy because you need them to get anywhere with WF. The docs are thin, so I've been bouncing between samples and downloadable labs to figure out how to implement various activities in a workflow. Code separation or not? You can create a workflow and activity in Visual Studio with or without code separation, i.e. just a .cs "Component" style object with a Designer.cs file, or a .xoml XML markup file with code behind (beside?) it. Absence any obvious advantage to one or the other, I used code separation for workflows and any complex custom activities, and without code separation for custom activities that just inherit from the Activity class and thus don't have anything special in the designer. So far, so good. Workflow Activity Library project type - What's the point of this separate project type? So far I don't see much advantage to keeping your custom activities in a separate project. I prefer to have as few projects as needed (and no fewer). The Designer's Toolbox window seems to find your custom activities just fine no matter where they are, and the debugging experience doesn't seem to be any different. Designer Properties - This is about the designer, and not specific to WF, but nevertheless something that's hindered me a lot more in WF than in Windows Forms or elsewhere. The Properties window does a good job of showing you property values when you hover the mouse over the values. But they don't do the same to find out what a control's type is. So maybe if I named all my activities "x1" and "x2" instead of helpful self-documenting names like "listenForStatusUpdate", then I could easily see enough of the type to determine what it is, but any names longer than those and all I get of the type is "System.Workflow.Act" or "System.Workflow.Compone". Even hitting the dropdown doesn't expand any wider, like the debugger quick watch "smart tag" popups do when you scroll through members. The only way I've found around this in VS 2008 is to widen the Properties dialog, losing precious designer real estate, then shrink it back down when you're done to see what you were doing. Really? WF Designer - This is about the designer, and I believe is specific to WF. I should be able to edit the XML in a .xoml file, or drag and drop using the designer. With WPF (at least in VS 2010 Ultimate), these are side by side, and changes to one instantly update the other. With WF, I have to right-click on the .xoml file, choose Open With, and pick XML Editor to edit the text. It looks like this is one way where WF didn't get the same attention WPF got during .NET Fx 3.0 development. Service - In the WF world, this is simply a class that talks to the workflow about things outside the workflow, not to be confused with how the term "service" is used in every other context I've seen in the Windows and .NET world, i.e. an executable that waits for events or requests from a client and services them (Windows service, web service, WCF service, etc.). ListenActivity - Such a great concept, yet so unintuitive. It seems you need at least two branches (EventDrivenActivity instances), one for your positive condition and one for a timeout. The positive condition has a HandleExternalEventActivity, and the timeout has a DelayActivity followed by however you want to handle the delay, e.g. a ThrowActivity. The timeout is simple enough; wiring up the HandleExternalEventActivity is where things get fun. You need to create a service (see above), and an interface for that service (this seems more complex than should be necessary--why not have activities just wire to a service directly?). And you need to create a custom EventArgs class that inherits from ExternalDataEventArgs--you can't create an ExternalDataEventArgs event handler directly, even if you don't need to add any more information to the event args, despite ExternalDataEventArgs not being marked as an abstract class, nor a compiler error nor warning nor any other indication that you're doing something wrong, until you run it and find that it always times out and get to check every place mentioned here to see why. Your interface and service need an event that consumes your custom EventArgs class, and a method to fire that event. You need to call that method from somewhere. Then you get to hope that you did everything just right, or that you can step through code in the debugger before your Delay timeout expires. Yes, it's as much fun as it sounds. TransactionScopeActivity - I had the bright idea of putting one in as a placeholder, then filling in the database updates later. That caused this error: The workflow hosting environment does not have a persistence service as required by an operation on the workflow instance "[GUID]". ...which is about as helpful as "Object reference not set to an instance of an object" and even more fun to debug. Google led me to this Microsoft Forums hit, and from there I figured out it didn't like that the activity had no children. Again, a Validator on TransactionScopeActivity would have pointed this out to me at design time, rather than handing me a nearly useless error at runtime. Easily enough, I disabled the activity and that fixed it. I still see huge potential in my work where WF could make things easier and more flexible, but there are some seriously rough edges at the moment. Maybe I'm just spoiled by how much easier and more intuitive development elsewhere in the .NET Framework is.

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• Networking Programs Suitable For Symbolic Testing

  - by Milen

  Symbolic execution has been successfully used to test programs and automatically generate test cases. I've been working on my master's thesis that allows the testing of arbitrary networked programs (i.e., those communicating via sockets). Now that we have a working symbolic execution engine that has support for sockets, we're looking for real-world pieces of software to test. Our engine has an important restriction (at the moment): it cannot execute multi-threaded programs. So, we're looking for programs that satisfy the criteria outlined below: Written in C Communicates via sockets (TCP / UDP are supported) Does not rely on the filesystem to get the "job" done Runs on Linux Does not use multi-threading Source is available (so that we can compile them to LLVM bytecode) Most programs that would fall under the criteria would probably be implementations of distributed protocols solving a particular problem (e.g., consensus). Any suggestions are greatly appreciated.

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• Suggestions on managing social media accounts

  - by Rob

  As a company we now have Facebook, LinkedIN, Twitter and now Google+, is there a way to easily manage all these accounts without having to log into them individually? Things like posting content to each one is becoming a full time job in itself, is there a way to post once that in turn posts to all other accounts? I used to use http://ping.fm/ a long time ago, has there been any advancements in something similar to this? With friend lists, news feeds etc etc for each one, I wish there was a way to manage them all in one place with a service/tool!

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• Token based Authentication for WCF HTTP/REST Services: Authentication

  - by Your DisplayName here!

  This post shows some of the implementation techniques for adding token and claims based security to HTTP/REST services written with WCF. For the theoretical background, see my previous post. Disclaimer The framework I am using/building here is not the only possible approach to tackle the problem. Based on customer feedback and requirements the code has gone through several iterations to a point where we think it is ready to handle most of the situations. Goals and requirements The framework should be able to handle typical scenarios like username/password based authentication, as well as token based authentication The framework should allow adding new supported token types Should work with WCF web programming model either self-host or IIS hosted Service code can rely on an IClaimsPrincipal on Thread.CurrentPrincipal that describes the client using claims-based identity Implementation overview In WCF the main extensibility point for this kind of security work is the ServiceAuthorizationManager. It gets invoked early enough in the pipeline, has access to the HTTP protocol details of the incoming request and can set Thread.CurrentPrincipal. The job of the SAM is simple: Check the Authorization header of the incoming HTTP request Check if a “registered” token (more on that later) is present If yes, validate the token using a security token handler, create the claims principal (including claims transformation) and set Thread.CurrentPrincipal If no, set an anonymous principal on Thread.CurrentPrincipal. By default, anonymous principals are denied access – so the request ends here with a 401 (more on that later). To wire up the custom authorization manager you need a custom service host – which in turn needs a custom service host factory. The full object model looks like this: Token handling A nice piece of existing WIF infrastructure are security token handlers. Their job is to serialize a received security token into a CLR representation, validate the token and turn the token into claims. The way this works with WS-Security based services is that WIF passes the name/namespace of the incoming token to WIF’s security token handler collection. This in turn finds out which token handler can deal with the token and returns the right instances. For HTTP based services we can do something very similar. The scheme on the Authorization header gives the service a hint how to deal with an incoming token. So the only missing link is a way to associate a token handler (or multiple token handlers) with a scheme and we are (almost) done. WIF already includes token handler for a variety of tokens like username/password or SAML 1.1/2.0. The accompanying sample has a implementation for a Simple Web Token (SWT) token handler, and as soon as JSON Web Token are ready, simply adding a corresponding token handler will add support for this token type, too. All supported schemes/token types are organized in a WebSecurityTokenHandlerCollectionManager and passed into the host factory/host/authorization manager. Adding support for basic authentication against a membership provider would e.g. look like this (in global.asax): var manager = new WebSecurityTokenHandlerCollectionManager(); manager.AddBasicAuthenticationHandler((username, password) => Membership.ValidateUser(username, password));   Adding support for Simple Web Tokens with a scheme of Bearer (the current OAuth2 scheme) requires passing in a issuer, audience and signature verification key: manager.AddSimpleWebTokenHandler(     "Bearer",     "http://identityserver.thinktecture.com/trust/initial",     "https://roadie/webservicesecurity/rest/",     "WFD7i8XRHsrUPEdwSisdHoHy08W3lM16Bk6SCT8ht6A="); In some situations, SAML token may be used as well. The following configures SAML support for a token coming from ADFS2: var registry = new ConfigurationBasedIssuerNameRegistry(); registry.AddTrustedIssuer( "d1 c5 b1 25 97 d0 36 94 65 1c e2 64 fe 48 06 01 35 f7 bd db", "ADFS"); var adfsConfig = new SecurityTokenHandlerConfiguration(); adfsConfig.AudienceRestriction.AllowedAudienceUris.Add( new Uri("https://roadie/webservicesecurity/rest/")); adfsConfig.IssuerNameRegistry = registry; adfsConfig.CertificateValidator = X509CertificateValidator.None; // token decryption (read from config) adfsConfig.ServiceTokenResolver = IdentityModelConfiguration.ServiceConfiguration.CreateAggregateTokenResolver();             manager.AddSaml11SecurityTokenHandler("SAML", adfsConfig);   Transformation The custom authorization manager will also try to invoke a configured claims authentication manager. This means that the standard WIF claims transformation logic can be used here as well. And even better, can be also shared with e.g. a “surrounding” web application. Error handling A WCF error handler takes care of turning “access denied” faults into 401 status codes and a message inspector adds the registered authentication schemes to the outgoing WWW-Authenticate header when a 401 occurs. The next post will conclude with authorization as well as the source code download.   (Wanna learn more about federation, WIF, claims, tokens etc.? Click here.)

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• How could RDBMSes be considered a fad?

  - by StuperUser

  Completing my Computing A-level in 2003 and getting a degree in Computing in 2007, and learning my trade in a company with a lot of SQL usage, I was brought up on the idea of Relational Databases being used for storage. So, despite being relatively new to development, I was taken-aback to read a comment (on Is LinqPad site quote "Tired of querying in antiquated SQL?" accurate? ) that said: [Some devs] despise [SQL] and think that it and RDBMS are a fad Obviously, a competent dev will use the right tool for the right job and won't create a relational database when e.g. flat file or another solution for storage is appropriate, but RDBMs are useful in a massive number of circumstances, so how could they be considered a fad?

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• Should I be paid for time spent learning a framework?

  - by nate-bit

  To give light to the situation: I am currently one of two programmers working in a small startup software company. Part of my job requires me to learn a Web development framework that I am not currently familiar with. I get paid by the hour. So the question is: Is it wholly ethical to spend multiple hours of the day reading through documentation and tutorials and be paid for this time where I am not actively developing for our product? Or should the bulk of this learning be done at home, or otherwise off hours, to allow for more full-on development of our application during the work day?

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• How DNS Works [Video]

  - by Jason Fitzpatrick

  Want an easy and visual way to explain DNS to a curious friend or cubemate? This clean and simple short video does a great job highlighting exactly what goes on during a typical DNS request. Last month we explained what DNS is and showed you why you might want to use alternate DNS servers; this short video serves as an excellent visual companion for our article. How DNS Works [YouTube] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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• Selling your services when you use uncommon technologies

  - by speeder

  I took a look in Stackoverflow most popular profiles, and then I did the same in several other sites, and then I took a look in job postings in several boards, mostly out of curiosity, because I noticed this: If you work with Java, .NET or other managed languages, or you work with stuff that is popular for web development (Ruby, JavaScript, etc...) you can get lots of points on Stackoverflow, find lots of jobs and clients, find forums, friends, colleagues, etc... But how a programmer of uncommon languages (Lua, pure C, Lisp, D, ADA, Haskell, etc...) find information, sell his services, and so on? EDIT: This also applies to fields: You work with web, corporate software, database, etc... it is great... You dislike those previous 3, noone ever will hire your services...

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• Is Linear Tape File System (LTFS) Best For Transportable Storage?

  - by rickramsey

  Those of us in tape storage engineering take a lot of pride in what we do, but understand that tape is the right answer to a storage problem only some of the time. And, unfortunately for a storage medium with such a long history, it has built up a few preconceived notions that are no longer valid. When I hear customers debate whether to implement tape vs. disk, one of the common strikes against tape is its perceived lack of usability. If you could go back a few generations of corporate acquisitions, you would discover that StorageTek engineers recognized this problem and started developing a solution where a tape drive could look just like a memory stick to a user. The goal was to not have to care about where files were on the cartridge, but to simply see the list of files that were on the tape, and click on them to open them up. Eventually, our friends in tape over at IBM built upon our work at StorageTek and Sun Microsystems and released the Linear Tape File System (LTFS) feature for the current LTO5 generation of tape drives as an open specification. LTFS is really a wonderful feature and we’re proud to have taken part in its beginnings and, as you’ll soon read, its future. Today we offer LTFS-Open Edition, which is free for you to use in your in Oracle Enterprise Linux 5.5 environment - not only on your LTO5 drives, but also on your Oracle StorageTek T10000C drives. You can download it free from Oracle and try it out. LTFS does exactly what its forefathers imagined. Now you can see immediately which files are on a cartridge. LTFS does this by splitting a cartridge into two partitions. The first holds all of the necessary metadata to create a directory structure for you to easily view the contents of the cartridge. The second partition holds all of the files themselves. When tape media is loaded onto a drive, a complete file system image is presented to the user. Adding files to a cartridge can be as simple as a drag-and-drop just as you do today on your laptop when transferring files from your hard drive to a thumb drive or with standard POSIX file operations. You may be thinking all of this sounds nice, but asking, “when will I actually use it?” As I mentioned at the beginning, tape is not the right solution all of the time. However, if you ever need to physically move data between locations, tape storage with LTFS should be your most cost-effective and reliable answer. I will give you a few use cases examples of when LTFS can be utilized. Media and Entertainment (M&E), Oil and Gas (O&G), and other industries have a strong need for their storage to be transportable. For example, an O&G company hunting for new oil deposits in remote locations takes very large underground seismic images which need to be shipped back to a central data center. M&E operations conduct similar activities when shooting video for productions. M&E companies also often transfers files to third-parties for editing and other activities. These companies have three highly flawed options for transporting data: electronic transfer, disk storage transport, or tape storage transport. The first option, electronic transfer, is impractical because of the expense of the bandwidth required to transfer multi-terabyte files reliably and efficiently. If there’s one place that has bandwidth, it’s your local post office so many companies revert to physically shipping storage media. Typically, M&E companies rely on transporting disk storage between sites even though it, too, is expensive. Tape storage should be the preferred format because as IDC points out, “Tape is more suitable for physical transportation of large amounts of data as it is less vulnerable to mechanical damage during transportation compared with disk" (See note 1, below). However, tape storage has not been used in the past because of the restrictions created by proprietary formats. A tape may only be readable if both the sender and receiver have the same proprietary application used to write the file. In addition, the workflows may be slowed by the need to read the entire tape cartridge during recall. LTFS solves both of these problems, clearing the way for tape to become the standard platform for transferring large files. LTFS is open and, as long as you’ve downloaded the free reader from our website or that of anyone in the LTO consortium, you can read the data. So if a movie studio ships a scene to a third-party partner to add, for example, sounds effects or a music score, it doesn’t have to care what technology the third-party has. If it’s written back to an LTFS-formatted tape cartridge, it can be read. Some tape vendors like to claim LTFS is a “standard,” but beauty is in the eye of the beholder. It’s a specification at this point, not a standard. That said, we’re already seeing application vendors create functionality to write in an LTFS format based on the specification. And it’s my belief that both customers and the tape storage industry will see the most benefit if we all follow the same path. As such, we have volunteered to lead the way in making LTFS a standard first with the Storage Network Industry Association (SNIA), and eventually through to standard bodies such as American National Standards Institute (ANSI). Expect to hear good news soon about our efforts. So, if storage transportability is one of your requirements, I recommend giving LTFS a look. It makes tape much more user-friendly and it’s free, which allows tape to maintain all of its cost advantages over disk! Note 1 - IDC Report. April, 2011. “IDC’s Archival Storage Solutions Taxonomy, 2011” - Brian Zents Website Newsletter Facebook Twitter

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• Upgrade problem during Ubuntu 11.10

  - by pankaj singh

  During upgrading in last moment, show memory problem but I restart my laptop in hurry than it give that type of message what can i do? *starting automatic crash report generation [fail] PulseAudio configured for pre-user sessions saned disabled :edit/etc/default/saned *stopeing save kernel messages [ok] After than invoking init scripts through /etc/init.d, use the service(8) utility,eg. service S90binfmt-support start Since the scripts you are attempting to invoke has been converted to an Upstart pb, you may also use the start(8)utility, e.g start S90binfmt-support start:Unknown job:S90binfmt-support *Stopping anac(h)ronistic c[ok] *checking battery state.. [ok] * stopping System V runlevel compatibility [ok]

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• Do most companies not know how to write software?

  - by SnOrfus

  If you're an active reader here, try to think about how many times you've heard (and even agreed) when someone here has told someone else to start looking for a new job. Personally, I've seen it a lot more than I expected: it's almost starting to sound cliche. I get that there are bound to be a number of companies that are bad at developing software or managing a software project, but it almost seems like it's getting worse and more frequent, maybe we're just hearing from them and not all of the places that have decent work atmospheres/conditions. So I ask: In your experience, and through your developer friends do you find that it is common that companies have bad development environments and if so: Why do you think it's common? What do you think could be done to fix it as a developer, as a manager, as an industry? Do you think it's improving?

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• Whether to go for part MBA or not [closed]

  - by Santosh singh

  I need your help in knowing more about SP Jain Finance MBA. I am currently working in Singapore as a tech lead having 6.5 year experience in IT, planning to do part time MBA. There are currently 3 specialisation offered- marketing,operations and finance- I am not sure which one to choose. Whether I would be able to find a job in finance after getting MBA degree from SP Jain. Basically I do not forsee any career growth in my present company, so in a fix should I do MBA or go for some specialised course if you suggest.

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• How can an experienced web developer transition to desktop development?

  - by Craige

  I'm a web developer, first and foremost. I've been programming for 5 or 6 years now, all of which has been web-based. I'm good at my job, both specifically as a web developer and as a programmer in general. I have decided recently that I would like to learn some desktop programming to to beef up my skill-set. My question is this: How can an experienced web developer transition to desktop development? To elaborate: I have always been a web-developer, and I can design and build web-applications without any problem. When it comes to sitting down with a to learn some desktop oriented programming, my problem isn't with any of the technical matters, but rather coming up with an idea to program. I draw a blank.

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• Junior developer support

  - by lady_killer

  I am a junior developer in my first work experience after university. I joined the company as PHP developer but I ended up developing using C# and ASP.NET. Right from the start I did not receive any training in C# and I was assigned with ASP projects with quite tight deadlines scoped by Senior developers. The few project hand overs I had from other developers were brief and it looked like I had to discover the system myself, in really short time. This is my first job as web developer and I wonder whether it is normal not to have a kind of mentor to show me how to do things, especially because I am completely new to the technology. Also, do you have idea how to tackle this? As you can imagine, it gets really frustrating! Thank you!

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• MySQL fails to start after upgrade to 12.04?

  - by radek

  I'm a newbie on MySQL ground so bear with me. I've just finished upgrading 11.10 to 12.04. Everything seemed to work without any hiccups and all my software and settings are working fine. Apart from MySQL. When I try: sudo start mysql I receive an error: start: Job failed to start Where can I possibly diagnose what the problem is? And (hopefully) - how to sort it out? (I disabled automatic start following advice here if that is of some importance) Update 1: Both outputs of: cat /var/log/mysql.err cat /var/log/mysql.log are empty. Output of dmesg | grep mysql: [ 1401.785141] type=1400 audit(1335619832.181:25): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/mysqld" pid=16165 comm="apparmor_parser" [ 1401.791089] init: Failed to spawn mysql main process: unable to execute: No such file or directory Update 2: As indicated by AWinter below - it seemed that MySQL disappeared automagically after upgrade and had to be reinstalled.

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• Tester that doesn't test

  - by George

  What should I do about a tester that does not test? We have a complicated dry run scenario, that takes a lot of time to execute. Mostly this tester will execute it's tests in very slow way...checking emails, internet, etc. He reports just a few bugs, but! Whenever the official dry-run begins (these are logged with testlink) the tester starts to open new bugs that where not discovered before. Is he not doing his job correctly? Or am I just overlooking how tests work? I'm not his supervisor, but he is testing code that I wrote.

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• My Right-to-Left Foot (T-SQL Tuesday #13)

  - by smisner

  As a business intelligence consultant, I often encounter the situation described in this month's T-SQL Tuesday, hosted by Steve Jones ( Blog | Twitter) – “What the Business Says Is Not What the  Business Wants.” Steve posed the question, “What issues have you had in interacting with the business to get your job done?” My profession requires me to have one foot firmly planted in the technology world and the other foot planted in the business world. I learned long ago that the business never says exactly what the business wants because the business doesn't have the words to describe what the business wants accurately enough for IT. Not only do technological-savvy barriers exist, but there are also linguistic barriers between the two worlds. So how do I cope? The adage "a picture is worth a thousand words" is particularly helpful when I'm called in to help design a new business intelligence solution. Many of my students in BI classes have heard me explain ("rant") about left-to-right versus right-to-left design. To understand what I mean about these two design options, let's start with a picture: When we design a business intelligence solution that includes some sort of traditional data warehouse or data mart design, we typically place the data sources on the left, the new solution in the middle, and the users on the right. When I've been called in to help course-correct a failing BI project, I often find that IT has taken a left-to-right approach. They look at the data sources, decide how to model the BI solution as a _______ (fill in the blank with data warehouse, data mart, cube, etc.), and then build the new data structures and supporting infrastructure. (Sometimes, they actually do this without ever having talked to the business first.) Then, when they show what they've built to the business, the business says that is not what we want. Uh-oh. I prefer to take a right-to-left approach. Preferably at the beginning of a project. But even if the project starts left-to-right, I'll do my best to swing it around so that we’re back to a right-to-left approach. (When circumstances are beyond my control, I carry on, but it’s a painful project for everyone – not because of me, but because the approach just doesn’t get to what the business wants in the most effective way.) By using a right to left approach, I try to understand what it is the business is trying to accomplish. I do this by having them explain reports to me, and explaining the decision-making process that relates to these reports. Sometimes I have them explain to me their business processes, or better yet show me their business processes in action because I need pictures, too. I (unofficially) call this part of the project "getting inside the business's head." This is starting at the right side of the diagram above. My next step is to start moving leftward. I do this by preparing some type of prototype. Depending on the nature of the project, this might mean that I simply mock up some data in a relational database and build a prototype report in Reporting Services. If I'm lucky, I might be able to use real data in a relational database. I'll either use a subset of the data in the prototype report by creating a prototype database to hold the sample data, or select data directly from the source. It all depends on how much data there is, how complex the queries are, and how fast I need to get the prototype completed. If the solution will include Analysis Services, then I'll build a prototype cube. Analysis Services makes it incredibly easy to prototype. You can sit down with the business, show them the prototype, and have a meaningful conversation about what the BI solution should look like. I know I've done a good job on the prototype when I get knocked out of my chair so that the business user can explore the solution further independently. (That's really happened to me!) We can talk about dimensions, hierarchies, levels, members, measures, and so on with something tangible to look at and without using those terms. It's not helpful to use sample data like Adventure Works or to use BI terms that they don't really understand. But when I show them their data using the BI technology and talk to them in their language, then they truly have a picture worth a thousand words. From that, we can fine tune the prototype to move it closer to what they want. They have a better idea of what they're getting, and I have a better idea of what to build. So right to left design is not truly moving from the right to the left. But it starts from the right and moves towards the middle, and once I know what the middle needs to look like, I can then build from the left to meet in the middle. And that’s how I get past what the business says to what the business wants.

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• QotD - Nicolas de Loof on AdoptOpenJDK

  - by $utils.escapeXML($entry.author)

  The AdoptOpenJDK program is an initiative to get as many Java users as possible to try the OpenJDK 8 preview builds, so that feedback is collected before JDK 8 is officially released. There are many ways to contribute to this program (as explained on the wiki), but the most basic one is to start testing your own project on the Java 8 platform. CloudBees can help you there, as we just made OpenJDK 8 (preview) available on DEV@cloud so that you can configure a build job to check project compatibility. We will upgrade the JDK for all recent preview builds until JDK 8 is finalNicolas de Loof, Support Engineer at Cloudbees in a blog post on AdoptOpenJDK.

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• Designing for mobile (aka designing for everything)

  - by ihaynes

  Last Saturday I went to 'Developer Developer Developer 10' on the Microsoft campus at Reading (UK). This is one of a series of regular events put on by the developer community for the developer community. The guys who organise these events put in a huge amount of time and effort into them and they are well worth getting to if you can.I enjoy these events because there's always something currently relevant but also I can get an insight into things I don't normally come across or work with.Having said that, it's web related things that always grab my attention and this year one of my favourite speakers, George Adamson, gave a session on 'Designing for mobile (aka designing for everything)'. This is a subject close to my heart and I've tried to put the argument forward myself on http://www.ew-resource.co.uk/mobile/ but George makes a far better job of it that I can.His slideshow from the session is available on http://www.slideshare.net/george.adamson and although you won't get his unique presentation style in the static slideshow, this is well worth watching if you have the time.

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Ubuntu, OpenSuse, the world of linux for a web-developer

  - by SonofWatson

  I'm learning web development. My main OS is windows 7 but I've used Linux and currently dual-booting with Ubuntu. My Linux knowledge however, is pretty limited. I can work with the command line on simple tasks but that's pretty much it. I don't do any shell scripting, don't know very well the most important commands, nor the system in general. I am interested in web development. Should I get myself familiarized more with Linux ? Is it a must for future job positions considering my field of interest?

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• Task ownership with Wordpress - CSS - Designer or Developer?

  - by Syed Absar

  We have a dispute regarding who owns which tasks when it comes to the CSS on our live site. Our designer argues that he is not responsible to log-in to word press and modify the css or use ftp for any changes because that's not his job description while developer argues that since it is css, it belongs to designer and that he is to update the changes to the server and then compare and correct the output. I'd like experienced people working in professional development environment to put a light on this scenario. I'm not sure if this is the right place to ask this question, or is there a separate forum for business development or project management specific questions?

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• Justifiable Perks.

  - by Phil Factor

      I was once the director of a start-up IT Company, and had the task of recruiting a proportion of the management team. As my background was in IT management, I was rather more familiar with recruiting Geeks for technology jobs, but here, one of my early tasks was interviewing a Marketing Director.  The small group of financiers had suggested a rather strange Irishman called  Halleran.  From my background in City of London dealing-rooms, I was slightly unprepared for the experience of interviewing anyone wearing a pink suit. Many of my older City colleagues would have required resuscitation after seeing his white leather shoes. However, nobody will accuse me of prejudging an interviewee. After all, many Linux experts who I’ve come to rely on have appeared for interview dressed as hobbits. In fact, the interview went well, and we had even settled his salary.  I was somewhat unprepared for the coda.    ‘And I will need to be provided with a Ferrari  by the company.’    ‘Hmm. That seems reasonable.’    Initially, he looked startled, and then a slow smile of victory spread across his face.    ‘What colour would you like?’ I asked genially.    ‘It has to be red.’ He looked very earnest on this point.    ‘Fine. I have to go past Hamleys on the way home this evening, so I’ll pick one up then for you.’    ‘Er.. Hamley’s is a toyshop, not a Ferrari Dealership.’    I stared at him in bafflement for a few seconds. ‘You’re not seriously asking for a real Ferrari are you?’     ‘Well, yes. Not for my own sake, you understand. I’d much prefer a simple run-about, but my position demands it. How could I maintain the necessary status in the office without one? How could I do my job in marketing when my grey Datsun was all too visible in the car Park? It is a tool of the job.’    ‘Excuse me a moment, but I must confer with the MD’    I popped out to see Chris, the MD. ‘Chris, I’m interviewing a lunatic in a pink suit who is trying to demand that a Ferrari is a precondition of his employment. I tried the ‘misunderstanding trick’ but it didn’t faze him.’     ‘Sorry, Phil, but we’ve got to hire him. The VCs insist on it. You’ve got to think of something that doesn’t involve committing to the purchase of a Ferrari. Current funding barely covers the rent for the building.’    ‘OK boss. Leave it to me.’    On return, I slapped O’Halleran’s file on the table with a genial, paternalistic smile. ‘Of course you should have a Ferrari. The only trouble is that it will require a justification document that can be presented to the board. I’m sure you’ll have no problem in preparing this document in the required format.’ The initial look of despair was quickly followed by a bland look of acquiescence. He had, earlier in the interview, argued with great eloquence his skill in preparing the tiresome documents that underpin the essential corporate and government deals that were vital to the success of this new enterprise. The justification of a Ferrari should be a doddle.     After the interview, Chris nervously asked how I’d fared.     ‘I think it is all solved.’    ‘… without promising a Ferrari, I hope.’    ‘Well, I did actually; on condition he justified it in writing.’    Chris issued a stream of invective. The strain of juggling the resources in an underfunded startup was beginning to show.    ‘Don’t worry. In the unlikely event of him coming back with the required document, I’ll give him mine.’    ‘Yours?’ He strode over to the window to stare down at the car park.    He needn’t have worried: I knew that his breed of marketing man could more easily lay an ostrich egg than to prepare a decent justification document. My Ferrari is still there at the back of my garage. Few know of the Ferrari cultivator, a simple inexpensive motorized device designed for the subsistence farmers of southern Italy. It is the very devil to start, but it creates a perfect tilth for the seedbed.

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• Optical Illusion Freezes Water In Place [Video]

  - by Jason Fitzpatrick

  This clever optical illusion uses sound frequency and a digital camera to “freeze” water in time and space. YouTube user MrBibio explains the hack: Creating the illusion of a static flow of water using sound. Of course this isn’t my idea and plenty more refined examples already exist. I tried this same experiment years ago but using a strobe light, but it’s harsh on the eyes after a while and hard to video successfully. It only dawned on me shortly before making this that for video purposes, no strobe light is required. This is because the frame rate and shutter of the camera is doing a similar job to the strobe. The speaker-as-frequency-generator model is definitely easier on the eyes than similar experiments that rely on high-speed strobes. How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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