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• Keep it Professional &ndash; Multiple Environments

  - by AjarnMark

  I have certainly been reading blogs a whole lot more than writing them the last several weeks, and it’s about time I got back to writing.  I have been collecting several topics and references for blog posts…some of which will probably just never get written as the timeliness of the topics fade over time.  Nonetheless, I’m back, and I think it is time to revive my Doing Business Right series, this time coming from the slant of managing a development team rather than the previous angle of being self-employed.  First up: separating Dev, Test, and Prod. A few months ago, Colin Stasiuk (@BenchmarkIT) wrote a great post about separating your Dev, Test/UAT, and Prod environments.  This post covers all the important points such as removing Developer access from both PROD and UAT, and the importance of proper deployment (a.k.a. promotion) procedures.  I won’t repeat it all here, go read the original!  But what I do want to address is what I believe to be the #1 excuse people use for not having separate environments:  Money.  I discussed this briefly in my comment on Colin’s post at the time, but let me repeat it here and expand on it a bit. Don’t let the size of your company or the size of its budget dictate whether you do things professionally or not.  I am convinced that most developers and development teams would agree that it is a best practice to have separate environments for development, testing, and production (a.k.a. Live).  So why don’t they?  Because they think that it means separate servers which means more money.  While having separate physical servers for the different environments would be ideal, it is not an absolute requirement in order to make this work.  Here are a few ideas: Use multiple instances of SQL Server and multiple Web Sites with Headers or Ports.  For no additional fees* you can install multiple instances of SQL Server on the same machine.  This gives you a nice separation, allowing you to even use the same database names as will appear in PROD, yet isolating the data and security access.  And in IIS, you can create multiple Web Sites on the same server just by using Host Headers or different port numbers to separate them.  This approach does still pose the risk of non-Prod environments impacting performance on Prod, but when your application is busy enough for that to be a concern, you can probably afford one of the other options. Use desktop PCs instead of servers.  Instead of investing in full server-grade hardware, you can mimic the separate environments on old desktop PCs and at least get functional equivalency, if not performance matching.  The last I checked, Microsoft did not require separate licensing for SQL Server if that installation was used exclusively for dev or test purposes*.  There may be some version or performance differences between this approach and what you have in Prod, but you have isolated test from impacting Prod resources this way. Virtualization.  This is of course one of the hot topics of the day, and I would be remiss if I did not suggest this.  It is quite easy these days to setup virtual machines so that, again, your environments are fairly isolated from one another, and you retain all the security and procedural benefits of having separate environments. So the point is, keep your high professional standards intact.  You don’t need to compromise on using proper procedure just because you work in a small company with a small budget.  Keep doing things the right way! By the way, where I work, our DEV environment is not on a server.  All development is done on the developer’s individual workstation where it can be isolated from other developers’ work for the duration of writing the code, but also where the developers have to reconcile (merge) differences in code under concurrent development.  This usually means that each change is executed multiple times (once per developer to update their environments with the latest changes from others) giving us an extra, informal. test deployment before even going to the Test/UAT server.  It also means that if the network goes down, the developers can continue to hum along because they are not dependent on networked resources.  In fact, they will likely be even more productive because they aren’t being interrupted by email…but that’s another post I need to write. * I am not a lawyer, nor a licensing specialist, but it appeared to be so the last time I checked.  When in doubt, consult an expert on the topic.

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• Tuning Red Gate: #2 of Many

  - by Grant Fritchey

  In the last installment, I used the SQL Monitor tool to get a snapshot view of the current state of the servers at Red Gate that are giving us trouble. That snapshot suggested some areas where I should focus some time, primarily in which queries were being called most frequently or were running the longest. But, you don't want to just run off & start tuning queries. Remember, the foundation for query tuning is the server itself. So, I want to be sure I'm not looking at some major hardware or configuration issues that I need to address first. Rather than look at the current status of the server, I'm going to look at historical data. Clicking on the Analysis tab of SQL Monitor I get a whole list of counters that I can look at. More importantly, I can look at them over a period of time. Even more importantly, I can compare past periods with current periods to see if we're looking at a progressive issue or not. There are counters here that will give me an indication of load, and there are counters here that will tell me specifics about that load. First, I want to just look at the load to understand where the pain points might be. Trying to drill down before you have detailed information is just bad planning. First thing I'm going to check is the CPU, just to see what's up there. I have two servers I'm interested in, so I'll show you both: Looking at the last 30 days for both servers, well, let's just say that the first server is about what I would expect. It has an average baseline behavior with occasional, regular, peaks. This looks like a system with a fairly steady & predictable load that probably has a nightly batch process that spikes the processor. In short, normal stuff. The points there where the CPU drops radically. that might be worth investigating further because something changed the processing on this system a lot. But the first server. It's all over the place. There's no steady CPU behavior at all. It's spike high for long periods of time. It's up, it's down. I'm really going to have to spend time looking at CPU issues on this server to try to figure out what's up. It might be other processes being shared on the server, it might be something else. Either way, I'm going to have to spend time evaluating this CPU, especially those peeks about a week ago. Looking at the Pages/sec, again, just a measure of load, I see that there are some peaks on the rg-sql02 server, but over all, it looks like a fairly standard load. Plus, the peaks are only up to 550 pages/sec. Remember, this isn't a performance measure, but just a load measurement, but from this, I don't think we're looking at major memory issues, but I may want to correlate these counters with the CPU counters. Again, the other server looks like there's stuff going on. The load is not at all consistent. In fact there was a point earlier in the year that looks pretty severe. Plus the spikes here are twice the size of the other system. We've got a lot more load going on here and I will probably need to drill down on memory usage on this server. Taking a look at the disk transfers/sec the load on both systems seems to roughly correspond to the other load indicators. Notice that drop right in the middle of the graph for rg-sql02. I wonder if the office was closed over that period or a system was down for maintenance. If I saw spikes in memory or disk that corresponded to the drip in CPU, you can assume something was using those other resources and causing a drop, but when everything goes down, it just means that the system isn't gettting used. The disk on the rg-sql01 system isn't spiking exactly the same way as the memory & cpu, so there's a good chance (chance mind you) that any performance issues might not be disk related. However, notice that huge jump at the beginning of the month. Several disks were used more than they were for the rest of the month. That's the load on the server. What about the load on SQL Server itself? Next time.

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• SQLAuthority News – Great Time Spent at Great Indian Developers Summit 2014

  - by Pinal Dave

  The Great Indian Developer Conference (GIDS) is one of the most popular annual event held in Bangalore. This year GIDS is scheduled on April 22, 25. I will be presented total four sessions at this event and each session is very different from each other. Here are the details of four of my sessions, which I presented there. Pluralsight Shades This event was a great event and I had fantastic fun presenting a technology over here. I was indeed very excited that along with me, I had many of my friends presenting at the event as well. I want to thank all of you to attend my session and having standing room every single time. I have already sent resources in my newsletter. You can sign up for the newsletter over here. Indexing is an Art I was amazed with the crowd present in the sessions at GIDS. There was a great interest in the subject of SQL Server and Performance Tuning. Audience at GIDS I believe event like such provides a great platform to meet and share knowledge. Pinal at Pluralsight Booth Here are the abstract of the sessions which I had presented. They were recorded so at some point in time they will be available, but if you want the content of all the courses immediately, I suggest you check out my video courses on the same subject on Pluralsight. Indexes, the Unsung Hero Relevant Pluralsight Course Slow Running Queries are the most common problem that developers face while working with SQL Server. While it is easy to blame SQL Server for unsatisfactory performance, the issue often persists with the way queries have been written, and how Indexes has been set up. The session will focus on the ways of identifying problems that slow down SQL Server, and Indexing tricks to fix them. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. Indexes are the most crucial objects of the database. They are the first stop for any DBA and Developer when it is about performance tuning. There is a good side as well evil side to indexes. To master the art of performance tuning one has to understand the fundamentals of indexes and the best practices associated with the same. We will cover various aspects of Indexing such as Duplicate Index, Redundant Index, Missing Index as well as best practices around Indexes. SQL Server Performance Troubleshooting: Ancient Problems and Modern Solutions Relevant Pluralsight Course Many believe Performance Tuning and Troubleshooting is an art which has been lost in time. However, truth is that art has evolved with time and there are more tools and techniques to overcome ancient troublesome scenarios. There are three major resources that when bottlenecked creates performance problems: CPU, IO, and Memory. In this session we will focus on High CPU scenarios detection and their resolutions. If time permits we will cover other performance related tips and tricks. At the end of this session, attendees will have a clear idea as well as action items regarding what to do when facing any of the above resource intensive scenarios. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. To master the art of performance tuning one has to understand the fundamentals of performance, tuning and the best practices associated with the same. We will discuss about performance tuning in this session with the help of Demos. Pinal Dave at GIDS MySQL Performance Tuning – Unexplored Territory Relevant Pluralsight Course Performance is one of the most essential aspects of any application. Everyone wants their server to perform optimally and at the best efficiency. However, not many people talk about MySQL and Performance Tuning as it is an extremely unexplored territory. In this session, we will talk about how we can tune MySQL Performance. We will also try and cover other performance related tips and tricks. At the end of this session, attendees will not only have a clear idea, but also carry home action items regarding what to do when facing any of the above resource intensive scenarios. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. To master the art of performance tuning one has to understand the fundamentals of performance, tuning and the best practices associated with the same. You will also witness some impressive performance tuning demos in this session. Hidden Secrets and Gems of SQL Server We Bet You Never Knew Relevant Pluralsight Course SQL Trio Session! It really amazes us every time when someone says SQL Server is an easy tool to handle and work with. Microsoft has done an amazing work in making working with complex relational database a breeze for developers and administrators alike. Though it looks like child’s play for some, the realities are far away from this notion. The basics and fundamentals though are simple and uniform across databases, the behavior and understanding the nuts and bolts of SQL Server is something we need to master over a period of time. With a collective experience of more than 30+ years amongst the speakers on databases, we will try to take a unique tour of various aspects of SQL Server and bring to you life lessons learnt from working with SQL Server. We will share some of the trade secrets of performance, configuration, new features, tuning, behaviors, T-SQL practices, common pitfalls, productivity tips on tools and more. This is a highly demo filled session for practical use if you are a SQL Server developer or an Administrator. The speakers will be able to stump you and give you answers on almost everything inside the Relational database called SQL Server. I personally attended the session of Vinod Kumar, Balmukund Lakhani, Abhishek Kumar and my favorite Govind Kanshi. Summary If you have missed this event here are two action items 1) Sign up for Resource Newsletter 2) Watch my video courses on Pluralsight Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL Tagged: GIDS

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• Extending Database-as-a-Service to Provision Databases with Application Data

  - by Nilesh A

  Oracle Enterprise Manager 12c Database as a Service (DBaaS) empowers Self Service/SSA Users to rapidly spawn databases on demand in cloud. The configuration and structure of provisioned databases depends on respective service template selected by Self Service user while requesting for database. In EM12c, the DBaaS Self Service/SSA Administrator has the option of hosting various service templates in service catalog and based on underlying DBCA templates.Many times provisioned databases require production scale data either for UAT, testing or development purpose and managing DBCA templates with data can be unwieldy. So, we need to populate the database using post deployment script option and without any additional work for the SSA Users. The SSA Administrator can automate this task in few easy steps. For details on how to setup DBaaS Self Service Portal refer to the DBaaS CookbookIn this article, I will list steps required to enable EM 12c DBaaS to provision databases with application data in two distinct ways using: 1) Data pump 2) Transportable tablespaces (TTS). The steps listed below are just examples of how to extend EM 12c DBaaS and you can even have your own method plugged in part of post deployment script option. Using Data Pump to populate databases These are the steps to be followed to implement extending DBaaS using Data Pump methodolgy: Production DBA should run data pump export on the production database and make the dump file available to all the servers participating in the database zone [sample shown in Fig.1] -- Full exportexpdp FULL=y DUMPFILE=data_pump_dir:dpfull1%U.dmp, data_pump_dir:dpfull2%U.dmp PARALLEL=4 LOGFILE=data_pump_dir:dpexpfull.log JOB_NAME=dpexpfull Figure-1:  Full export of database using data pump Create a post deployment SQL script [sample shown in Fig. 2] and this script can either be uploaded into the software library by SSA Administrator or made available on a shared location accessible from servers where databases are likely to be provisioned Normal 0 -- Full importdeclare    h1   NUMBER;begin-- Creating the directory object where source database dump is backed up.    execute immediate 'create directory DEST_LOC as''/scratch/nagrawal/OracleHomes/oradata/INITCHNG/datafile''';-- Running import    h1 := dbms_datapump.open (operation => 'IMPORT', job_mode => 'FULL', job_name => 'DB_IMPORT10');    dbms_datapump.set_parallel(handle => h1, degree => 1);    dbms_datapump.add_file(handle => h1, filename => 'IMP_GRIDDB_FULL.LOG', directory => 'DATA_PUMP_DIR', filetype => 3);    dbms_datapump.add_file(handle => h1, filename => 'EXP_GRIDDB_FULL_%U.DMP', directory => 'DEST_LOC', filetype => 1);    dbms_datapump.start_job(handle => h1);    dbms_datapump.detach(handle => h1);end;/ Figure-2: Importing using data pump pl/sql procedures Using DBCA, create a template for the production database – include all the init.ora parameters, tablespaces, datafiles & their sizes SSA Administrator should customize “Create Database Deployment Procedure” and provide DBCA template created in the previous step. In “Additional Configuration Options” step of Customize “Create Database Deployment Procedure” flow, provide the name of the SQL script in the Custom Script section and lock the input (shown in Fig. 3). Continue saving the deployment procedure. Figure-3: Using Custom script option for calling Import SQL Now, an SSA user can login to Self Service Portal and use the flow to provision a database that will also  populate the data using the post deployment step. Using Transportable tablespaces to populate databases Copy of all user/application tablespaces will enable this method of populating databases. These are the required steps to extend DBaaS using transportable tablespaces: Production DBA needs to create a backup of tablespaces. Datafiles may need conversion [such as from Big Endian to Little Endian or vice versa] based on the platform of production and destination where DBaaS created the test database. Here is sample backup script shows how to find out if any conversion is required, describes the steps required to convert datafiles and backup tablespace. SSA Administrator should copy the database (tablespaces) backup datafiles and export dumps to the backup location accessible from the hosts participating in the database zone(s). Create a post deployment SQL script and this script can either be uploaded into the software library by SSA Administrator or made available on a shared location accessible from servers where databases are likely to be provisioned. Here is sample post deployment SQL script using transportable tablespaces. Using DBCA, create a template for the production database – all the init.ora parameters should be included. NOTE: DO NOT choose to bring tablespace data into this template as they will be created SSA Administrator should customize “Create Database Deployment Procedure” and provide DBCA template created in the previous step. In the “Additional Configuration Options” step of the flow, provide the name of the SQL script in the Custom Script section and lock the input. Continue saving the deployment procedure. Now, an SSA user can login to Self Service Portal and use the flow to provision a database that will also populate the data using the post deployment step. More Information: Database-as-a-Service on Exadata Cloud Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Implications of Java 6 End of Public Updates for EBS Users

  - by Steven Chan (Oracle Development)

  The Support Roadmap for Oracle Java is published here: Oracle Java SE Support Roadmap The latest updates to that page (as of Sept. 19, 2012) state (emphasis added): Java SE 6 End of Public Updates Notice After February 2013, Oracle will no longer post updates of Java SE 6 to its public download sites. Existing Java SE 6 downloads already posted as of February 2013 will remain accessible in the Java Archive on Oracle Technology Network. Developers and end-users are encouraged to update to more recent Java SE versions that remain available for public download. For enterprise customers, who need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 6 or older versions, long term support is available through Oracle Java SE Support . What does this mean for Oracle E-Business Suite users? EBS users fall under the category of "enterprise users" above.  Java is an integral part of the Oracle E-Business Suite technology stack, so EBS users will continue to receive Java SE 6 updates after February 2013. In other words, nothing will change for EBS users after February 2013.  EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6. These Java SE 6 updates will be made available to EBS users for the Extended Support periods documented in the Oracle Lifetime Support policy document for Oracle Applications (PDF): EBS 11i Extended Support ends November 2013 EBS 12.0 Extended Support ends January 2015 EBS 12.1 Extended Support ends December 2018 Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? No. This upgrade will be highly recommended but currently remains optional. JRE 6 will be available to Windows users to run with EBS for the duration of your respective EBS Extended Support period.  Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JRE 6 desktop clients.  The certification of Oracle E-Business Suite with JRE 7 (for desktop clients accessing EBS Forms-based content) is in its final stages.  If you plan to upgrade your EBS desktop clients to JRE 7 when that certification is released, you can get a head-start on that today. Coexistence of JRE 6 and JRE 7 on Windows desktops The upgrade to JRE 7 will be highly recommended for EBS users, but some users may need to run both JRE 6 and 7 on their Windows desktops for reasons unrelated to the E-Business Suite. Most EBS configurations with IE and Firefox use non-static versioning by default. JRE 7 will be invoked instead of JRE 6 if both are installed on a Windows desktop. For more details, see "Appendix B: Static vs. Non-static Versioning and Set Up Options" in Notes 290801.1 and 393931.1. Applying Updates to JRE 6 and JRE 7 to Windows desktops Auto-update will keep JRE 7 up-to-date for Windows users with JRE 7 installed. Auto-update will only keep JRE 7 up-to-date for Windows users with both JRE 6 and 7 installed.  JRE 6 users are strongly encouraged to apply the latest Critical Patch Updates as soon as possible after each release. The Jave SE CPUs will be available via My Oracle Support.  EBS users can find more information about JRE 6 and 7 updates here: Information Center: Installation & Configuration for Oracle Java SE (Note 1412103.2) The dates for future Java SE CPUs can be found on the Critical Patch Updates, Security Alerts and Third Party Bulletin.  An RSS feed is available on that site for those who would like to be kept up-to-date. What will Mac users need? Oracle will provide updates to JRE 7 for Mac OS X users. EBS users running Macs will need to upgrade to JRE 7 to receive JRE updates. The certification of Oracle E-Business Suite with JRE 7 for Mac-based desktop clients accessing EBS Forms-based content is underway. Mac users waiting for that certification may find this article useful: How to Reenable Apple Java 6 Plug-in for Mac EBS Users Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? No. This upgrade will be highly recommended but will be optional for EBS application tier servers running on Windows, Linux, and Solaris.  You can choose to remain on JDK 6 for the duration of your respective EBS Extended Support period.  If you remain on JDK 6, you will continue to receive critical bug fixes and security fixes as well as general maintenance for JDK 6. The certification of Oracle E-Business Suite with JDK 7 for EBS application tier servers on Windows, Linux, and Solaris as well as other platforms such as IBM AIX and HP-UX is planned.  Customers running platforms other than Windows, Linux, and Solaris should refer to their Java vendors's sites for more information about their support policies. Related Articles Planning Bulletin for JRE 7: What EBS Customers Can Do Today EBS 11i and 12.1 Support Timeline Changes Frequently Asked Questions about Latest EBS Support Changes Critical Patch Updates During EBS 11i Exception to Sustaining Support Period

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• Coping with infrastructure upgrades

  - by Fatherjack

  A common topic for questions on SQL Server forums is how to plan and implement upgrades to SQL Server. Moving from old to new hardware or moving from one version of SQL Server to another. There are other circumstances where upgrades of other systems affect SQL Server DBAs. For example, where I work at the moment there is an Microsoft Exchange (email) server upgrade in progress. It it being handled by a different team so I’m not wholly sure on the details but we are in a situation where there are currently 2 Exchange email servers – the old one and the new one. Users mail boxes are being transferred in a planned process but as we approach the old server being turned off we have to also make sure that our SQL Servers get updated to use the new SMTP server for all of the SQL Agent notifications, SSIS packages etc. My servers have a number of profiles so that various jobs can send emails on behalf of various departments and different systems. This means there are lots of places that the old server name needs to be replaced by the new one. Anyone who has set up DBMail and enjoyed the click-tastic odyssey of screens to create Profiles and Accounts and so on and so forth ought to seek some professional help in my opinion. It’s a nightmare of back and forth settings changes and it stinks. I wasn’t looking forward to heading into this mess of a UI and changing the old Exchange server name for the new one on all my SQL Instances for all of the accounts I have set up. So I did what any Englishmen with a shed would do, I decided to take it apart and see if I can fix it another way. I took a guess that we are going to be working in MSDB and Books OnLine was remarkably helpful and amongst a lot of information told me about a couple of procedures that can be used to interrogate DBMail settings. USE [msdb] -- It's where all the good stuff is kept GO EXEC dbo.sysmail_help_profile_sp; EXEC dbo.sysmail_help_account_sp; Both of these procedures take optional parameters with the same name – ID and Name. If you provide an ID or a name then the results you get back are for that specific Profile or Account. Otherwise you get details of all Profiles and Accounts on the server you are connected to. As you can see (click for a bigger image), the Account has the SMTP server information in the servername column. We want to change that value to NewSMTP.Contoso.com. Now it appears that the procedure we are looking at gets it’s data from the sysmail_account and sysmail_server tables, you can get the results the stored procedure provides if you run the code below. SELECT [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [last_mod_datetime] , [last_mod_user] FROM dbo.sysmail_account AS sa; SELECT [account_id] , [servertype] , [servername] , [port] , [username] , [credential_id] , [use_default_credentials] , [enable_ssl] , [flags] , [last_mod_datetime] , [last_mod_user] , [timeout] FROM dbo.sysmail_server AS sms Now, we have no real idea how these tables are linked and whether making an update direct to one or other of them is going to do what we want or whether it will entirely cripple our ability to send email from SQL Server so we wont touch those tables with any UPDATE TSQL. So, back to Books OnLine then and we find sysmail_update_account_sp. It’s exactly what we need. The examples in BOL take the form (as below) of having every parameter explicitly defined. Not wanting to totally obliterate the existing values by not passing values in all of the parameters I set to writing some code to gather the existing data from the tables and re-write the SMTP server name and then execute the resulting TSQL. IF OBJECT_ID('tempdb..#sysmailprofiles') IS NOT NULL DROP TABLE #sysmailprofiles GO CREATE TABLE #sysmailprofiles ( account_id INT , [name] VARCHAR(50) , [description] VARCHAR(500) , email_address VARCHAR(500) , display_name VARCHAR(500) , replyto_address VARCHAR(500) , servertype VARCHAR(10) , servername VARCHAR(100) , port INT , username VARCHAR(100) , use_default_credentials VARCHAR(1) , ENABLE_ssl VARCHAR(1) ) INSERT [#sysmailprofiles] ( [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [servertype] , [servername] , [port] , [username] , [use_default_credentials] , [ENABLE_ssl] ) EXEC [dbo].[sysmail_help_account_sp] DECLARE @TSQL NVARCHAR(1000) SELECT TOP 1 @TSQL = 'EXEC [dbo].[sysmail_update_account_sp] @account_id = ' + CAST([s].[account_id] AS VARCHAR(20)) + ', @account_name = ''' + [s].[name] + '''' + ', @email_address = N''' + [s].[email_address] + '''' + ', @display_name = N''' + [s].[display_name] + '''' + ', @replyto_address = N''' + s.replyto_address + '''' + ', @description = N''' + [s].[description] + '''' + ', @mailserver_name = ''NEWSMTP.contoso.com''' + +', @mailserver_type = ' + [s].[servertype] + ', @port = ' + CAST([s].[port] AS VARCHAR(20)) + ', @username = ' + COALESCE([s].[username], '''''') + ', @use_default_credentials =' + CAST(s.[use_default_credentials] AS VARCHAR(1)) + ', @enable_ssl =' + [s].[ENABLE_ssl] FROM [#sysmailprofiles] AS s WHERE [s].[servername] = 'SMTP.Contoso.com' SELECT @tsql EXEC [sys].[sp_executesql] @tsql This worked well for me and testing the email function EXEC dbo.sp_send_dbmail afterwards showed that the settings were indeed using our new Exchange server. It was only later in writing this blog that I tried running the sysmail_update_account_sp procedure with only the SMTP server name parameter value specified. Despite what Books OnLine might intimate, you can do this and only the values for parameters specified get changed. If a parameter is not specified in the execution of the procedure then the values remain unchanged. This renders most of the above script unnecessary as I could have simply specified the account_id that I want to amend and the new value for the parameter I want to update. EXEC sysmail_update_account_sp @account_id = 1, @mailserver_name = 'NEWSMTP.Contoso.com' This wasn’t going to be the main reason for this post, it was meant to describe how to capture values from a stored procedure and use them in dynamic TSQL but instead we are here and (re)learning the fact that Books Online is a little flawed in places. It is a fantastic resource for anyone working with SQL Server but the reader must adopt an enquiring frame of mind and use a little curiosity to try simple variations on examples to fully understand the code you are working with. I think the author(s) of this part of Books OnLine missed an opportunity to include a third example that had fewer than all parameters specified to give a lead to this method existing.

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• Disaster Recovery Discovery

  - by Rodney Landrum

  Last weekend I joined several of my IT staff on a mission to perform a DR test in our remote CoLo center in a large South East city of the US. Can I be more obtuse? The goal was simple for me as the sole DBA in a throng of Windows, Storage, Network and SAN admins – restore the databases and make them work. There were 4 applications that back ended to 7 SQL Server databases on 4 different SQL Server instances. We would maintain the original server names, but beyond that it was fair game. We had time to prepare so I was able to script out or otherwise automate the recovery process. I used sp_help_revlogin for three of the servers, a bit of a cheat actually because restoring the Master database on the target DR servers was the specified course of action according to the DR procedures ( the caveat “IF REQUIRED” left it open to interpretation. I really wanted to avoid the step of restoring Master for a number of reasons but mainly because I did not want to deal with issues starting SQL Services afterward. Having to account for the location of TempDB and the version conflicts of the resource DBs were just two of the battles I chose not to fight. Not to mention other system database location problems that might arise and prevent SQL from starting.  I was going to have to restore all of the user databases anyway, so I would not really gain any benefit, outside of logins, for taking the time to restore the source Master database over the newly installed one on the fresh server. What I wanted was the ability to restore the Master database as a user database, call it Master_Mine, from a backup on the source system and then use that restored database to script the SQL Logins and passwords on the DR systems. While I did not attempt this on the trip, the thought stuck in my mind and this past week I succeeded at scripting user accounts and passwords using only a restored copy of the Master database. Granted there were several challenges to overcome.  Also, as is usual for any work like this the usual disclaimers apply:  This is not something that I would imagine Microsoft would condone or support and this was really only an experiment for me to learn if it was even possible. While I have tested the process with success, I do not know that I would use this technique in a documented procedure because future updates for SQL Server will render this technique non-functional. I thought at first, incorrectly of course, that I could use sp_help_revlogin on a restored copy of the master database I named Master_Mine.   Since sp_help_revlogin uses system schema objects, sys.syslogins and sys.server_principals, this was not going to work because all results would come from the main Master database. To test this I added a SQL login via SSMS, backed up Master, restored  it as Master_Mine, and then deleted the login.  Even though the test account I created should presumably still be in the Master_Mine database, I should be able to get to it and script out its creation with its password hash so that I would not need to know the password, but any applications that stored that password would not have to be altered in the DR scenario. They would just work as expected. Once I realized that would not work I began looking deeper.  Knowing that sys.syslogins and sys.server_principals are system views, their underlying code should be available with sp_helptext, right? They were. And this led me to discover the two tables sys.sysxlgns and sys.sysprivs, where the data I needed was stored. These tables existed in both the real Master and the restored copy, Master_Mine.  I used this information to tweak the sp_help_revlogin stored procedure to use these tables instead to create the logins cursor used in sp_help_revlogin. For the password hash,  sp_help_revlogin uses the function LoginProperty() which takes a user name and option ‘passwordhash’ to return the hash for the user. Unfortunately, it requires the login to exist in the Master database. This would not work. So another slight modification I had to make was to pull the password hash itself (pwdhash from sys.sysxlgns) into the logins cursor and comment out the section of sp_help_revlogin that uses LoginProperty. Instead, I pass the pwdhash value as the variable @PWD_varbinary to the sp_hexadecimal stored procedure which is also created by and used within the code provided by Microsoft in the link above for sp_help_revlogin. The final challenge: sys.sysxlgns and sys.server_principals are visible only within a Dedicated Administrator Connection (DAC) query window in SSMS or within SQLCDMD.  To open a DAC connection you have to be logged in on the SQL Server itself, via RDP in my case,  and you preface the server name in the query connection with ADMIN:, so that the server connection looks like ADMIN:ServerName. From there you can create the modified stored procedure in the restored copy of a Master database from a source system as whatever name you like, and then run the modified stored procedure. I named my new stored procedure usp_help_revlogin_MyMaster. Upon execution I was happy to see the logins and password hashes that I needed to apply from the source Master database without having to restore over the new Master system database and without the need to access the original server (assuming it was down due to whatever disaster put it in that state). You will note that I am not providing full code samples here of the modifications. I will say that it was a slight bit of work and anyone who needed to do this for whatever reason, could fairly easily roll their own solution with the information provided herein.  My goal, as I said was to prove that this could be done and provide another option if required to ease the burden of getting SQL Servers up and available in an emergency situation where alternatives may be more challenging or otherwise unavailable.  

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• java.util.zip.ZipException: Error opening file When Deploying an Application to Weblogic Server

  - by lmestre

  The latest weeks we had a hard time trying to solve a deployment issue.* WebLogic Server 10.3.6* Target: WLS Cluster<21-10-2013 05:29:40 PM CLST> <Error> <Console> <BEA-240003> <Console encountered the following error weblogic.management.DeploymentException:        at weblogic.servlet.internal.WarDeploymentFactory.findOrCreateComponentMBeans(WarDeploymentFactory.java:69)        at weblogic.application.internal.MBeanFactoryImpl.findOrCreateComponentMBeans(MBeanFactoryImpl.java:48)        at weblogic.application.internal.MBeanFactoryImpl.createComponentMBeans(MBeanFactoryImpl.java:110)        at weblogic.application.internal.MBeanFactoryImpl.initializeMBeans(MBeanFactoryImpl.java:76)        at weblogic.management.deploy.internal.MBeanConverter.createApplicationMBean(MBeanConverter.java:89)        at weblogic.management.deploy.internal.MBeanConverter.createApplicationForAppDeployment(MBeanConverter.java:67)        at weblogic.management.deploy.internal.MBeanConverter.setupNew81MBean(MBeanConverter.java:315)        at weblogic.deploy.internal.targetserver.operations.ActivateOperation.compatibilityProcessor(ActivateOperation.java:81)        at weblogic.deploy.internal.targetserver.operations.AbstractOperation.setupPrepare(AbstractOperation.java:295)        at weblogic.deploy.internal.targetserver.operations.ActivateOperation.doPrepare(ActivateOperation.java:97)        at weblogic.deploy.internal.targetserver.operations.AbstractOperation.prepare(AbstractOperation.java:217)        at weblogic.deploy.internal.targetserver.DeploymentManager.handleDeploymentPrepare(DeploymentManager.java:747)        at weblogic.deploy.internal.targetserver.DeploymentManager.prepareDeploymentList(DeploymentManager.java:1216)        at weblogic.deploy.internal.targetserver.DeploymentManager.handlePrepare(DeploymentManager.java:250)        at weblogic.deploy.internal.targetserver.DeploymentServiceDispatcher.prepare(DeploymentServiceDispatcher.java:159)        at weblogic.deploy.service.internal.targetserver.DeploymentReceiverCallbackDeliverer.doPrepareCallback(DeploymentReceiverCallbackDeliverer.java:171)        at weblogic.deploy.service.internal.targetserver.DeploymentReceiverCallbackDeliverer.access$000(DeploymentReceiverCallbackDeliverer.java:13)        at weblogic.deploy.service.internal.targetserver.DeploymentReceiverCallbackDeliverer$1.run(DeploymentReceiverCallbackDeliverer.java:46)        at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)        at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)Caused by: java.util.zip.ZipException: Error opening file - C:\Oracle\Middleware\user_projects\domains\MyDomain\servers\MyServer\stage\myapp\myapp.war Message - error in opening zip file        at weblogic.servlet.utils.WarUtils.existsInWar(WarUtils.java:87)        at weblogic.servlet.utils.WarUtils.isWebServices(WarUtils.java:76)        at weblogic.servlet.internal.WarDeploymentFactory.findOrCreateComponentMBeans(WarDeploymentFactory.java:61) So the first idea you have with that error is that the war file is corrupted or has incorrect privileges.        We tried:1. Unzipping the  war file, the file was perfect.2. Checking the size, same size as in other environments.3. Checking the ownership of the file, same as in other environments.4. Checking the permissions of the file, same as other applications.Then we accepted the file was fine, so we tried enabling some deployment debugs, but no clues.We also tried:1. Delete all contents of <MyDomain/servers/<MyServer>/tmp> a and <MyDomain/servers/<MyServer>/cache> folders, the issue persisted.2. When renaming the application the deployment was sucessful3. When targeting to the Admin Server, deployment was also working.4. Using 'Copy this application onto every target for me' didn't help either.Finally, my friend 'Test Case' solved the issue again.I saw this name in the config.xml<jdbc-system-resource>    <name>myapp</name>    <target></target>    <descriptor-file-name>jdbc/myapp-jdbc.xml</descriptor-file-name>  </jdbc-system-resource> So, it turned out that customer had created a DataSource with the same name as the application 'myapp' in the above example.By deleting the datasource and created another exact DataSource with a different name the issue was solved.At this point, Do you know Why 'java.util.zip.ZipException: Error opening file' was occurring?Because all names is WebLogic Server need to be unique.References: http://docs.oracle.com/cd/E23943_01/web.1111/e13709/setup.htm"Assigning Names to WebLogic Server ResourcesMake sure that each configurable resource in your WebLogic Server environment has a unique name. Each, domain, server, machine, cluster, JDBC data source, virtual host, or other resource must have a unique name." Enjoy!

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• A Knights Tale

  - by Phil Factor

  There are so many lessons to be learned from the story of Knight Capital losing nearly half a billion dollars as a result of a deployment gone wrong. The Knight Capital Group (KCG N) was an American global financial services firm engaging in market making, electronic execution, and institutional sales and trading. According to the recent order (File No.3.15570) against Knight Capital by U.S. Securities and Exchange Commission?, Knight had, for many years used some software which broke up incoming “parent” orders into smaller “child” orders that were then transmitted to various exchanges or trading venues for execution. A tracking ‘cumulative quantity’ function counted the number of ‘child’ orders and stopped the process once the total of child orders matched the ‘parent’ and so the parent order had been completed. Back in the mists of time, some code had been added to it  which was excuted if a particular flag was set. It was called ‘power peg’ and seems to have had a similar design and purpose, but, one guesses, would have shared the same tracking function. This code had been abandoned in 2003, but never deleted. In 2005, The tracking function was moved to an earlier point in the main process. It would seem from the account that, from that point, had that flag ever been set, the old ‘Power Peg’ would have been executed like Godzilla bursting from the ice, making child orders without limit without any tracking function. It wasn’t, presumably because the software that set the flag was removed. In 2012, nearly a decade after ‘Power Peg’ was abandoned, Knight prepared a new module to their software to cope with the imminent Retail Liquidity Program (RLP) for the New York Stock Exchange. By this time, the flag had remained unused and someone made the fateful decision to reuse it, and replace the old ‘power peg’ code with this new RLP code. Had the two actions been done together in a single automated deployment, and the new deployment tested, all would have been well. It wasn’t. To quote… “Beginning on July 27, 2012, Knight deployed the new RLP code in SMARS in stages by placing it on a limited number of servers in SMARS on successive days. During the deployment of the new code, however, one of Knight’s technicians did not copy the new code to one of the eight SMARS computer servers. Knight did not have a second technician review this deployment and no one at Knight realized that the Power Peg code had not been removed from the eighth server, nor the new RLP code added. Knight had no written procedures that required such a review.” (para 15) “On August 1, Knight received orders from broker-dealers whose customers were eligible to participate in the RLP. The seven servers that received the new code processed these orders correctly. However, orders sent with the repurposed flag to the eighth server triggered the defective Power Peg code still present on that server. As a result, this server began sending child orders to certain trading centers for execution. Because the cumulative quantity function had been moved, this server continuously sent child orders, in rapid sequence, for each incoming parent order without regard to the number of share executions Knight had already received from trading centers. Although one part of Knight’s order handling system recognized that the parent orders had been filled, this information was not communicated to SMARS.” (para 16) SMARS routed millions of orders into the market over a 45-minute period, and obtained over 4 million executions in 154 stocks for more than 397 million shares. By the time that Knight stopped sending the orders, Knight had assumed a net long position in 80 stocks of approximately $3.5 billion and a net short position in 74 stocks of approximately $3.15 billion. Knight’s shares dropped more than 20% after traders saw extreme volume spikes in a number of stocks, including preferred shares of Wells Fargo (JWF) and semiconductor company Spansion (CODE). Both stocks, which see roughly 100,000 trade per day, had changed hands more than 4 million times by late morning. Ultimately, Knight lost over $460 million from this wild 45 minutes of trading. Obviously, I’m interested in all this because, at one time, I used to write trading systems for the City of London. Obviously, the US SEC is in a far better position than any of us to work out the failings of Knight’s IT department, and the report makes for painful reading. I can’t help observing, though, that even with the breathtaking mistakes all along the way, that a robust automated deployment process that was ‘all-or-nothing’, and tested from soup to nuts would have prevented the disaster. The report reads like a Greek Tragedy. All the way along one wants to shout ‘No! not that way!’ and ‘Aargh! Don’t do it!’. As the tragedy unfolds, the audience weeps for the players, trapped by a cruel fate. All application development and deployment requires defense in depth. All IT goes wrong occasionally, but if there is a culture of defensive programming throughout, the consequences are usually containable. For financial systems, these defenses are required by statute, and ignored only by the foolish. Knight’s mistakes weren’t made by just one hapless sysadmin, but were progressive errors by an  IT culture spanning at least ten years.  One can spell these out, but I think they’re obvious. One can only hope that the industry studies what happened in detail, learns from the mistakes, and draws the right conclusions.

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• What to leave when you're leaving

  - by BuckWoody

  There's already a post on this topic - sort of. I read this entry, where the author did a good job on a few steps, but I found that a few other tips might be useful, so if you want to check that one out and then this post, you might be able to put together your own plan for when you leave your job.  I once took over the system administrator (of which the Oracle and SQL Server servers were a part) at a mid-sized firm. The outgoing administrator had about a two- week-long scheduled overlap with me, but was angry at the company and told me "hey, I know this is going to be hard on you, but I want them to know how important I was. I'm not telling you where anything is or what the passwords are. Good luck!" He then quit that day. It took me about three days to find all of the servers and crack the passwords. Yes, the company tried to take legal action against the guy and all that, but he moved back to his home country and so largely got away with it. Obviously, this isn't the way to leave a job. Many of us have changed jobs in the past, and most of us try to be very professional about the transition to a new team, regardless of the feelings about a particular company. I've been treated badly at a firm, but that is no reason to leave a mess for someone else. So here's what you should put into place at a minimum before you go. Most of this is common sense - which of course isn't very common these days - and another good rule is just to ask yourself "what would I want to know"? The article I referenced at the top of this post focuses on a lot of documentation of the systems. I think that's fine, but in actuality, I really don't need that. Even with this kind of documentation, I still perform a full audit on the systems, so in the end I create my own system documentation. There are actually only four big items I need to know to get started with the systems: 1. Where is everything/everybody?The first thing I need to know is where all of the systems are. I mean not only the street address, but the closet or room, the rack number, the IU number in the rack, the SAN luns, all that. A picture here is worth a thousand words, which is why I really like Visio. It combines nice graphics, full text and all that. But use whatever you have to tell someone the physical locations of the boxes. Also, tell them the physical location of the folks in charge of those boxes (in case you aren't) or who share that responsibility. And by "where" in this case, I mean names and phones.  2. What do they do?For both the servers and the people, tell them what they do. If it's a database server, detail what each database does and what application goes to that, and who "owns" that application. In my mind, this is one of hte most important things a Data Professional needs to know. In the case of the other administrtors or co-owners, document each person's responsibilities.   3. What are the credentials?Logging on/in and gaining access to the buildings are things that the new Data Professional will need to do to successfully complete their job. This means service accounts, certificates, all of that. The first thing they should do, of course, is change the passwords on all that, but the first thing they need is the ability to do that!  4. What is out of the ordinary?This is the most tricky, and perhaps the next most important thing to know. Did you have to use a "special" driver for that video card on server X? Is the person that co-owns an application with you mentally unstable (like me) or have special needs, like "don't talk to Buck before he's had coffee. Nothing will make any sense"? Do you have service pack requirements for a specific setup? Write all that down. Anything that took you a day or longer to make work is probably a candidate here. This is my short list - anything you care to add? Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• FreeBSD performance tuning. Sysctls, loader.conf, kernel

  - by SaveTheRbtz

  I wanted to share knowledge of tuning FreeBSD via sysctl.conf/loader.conf/KENCONF. It was initially based on Igor Sysoev's (author of nginx) presentation about FreeBSD tuning up to 100,000-200,000 active connections. Tunings are for FreeBSD-CURRENT. Since 7.2 amd64 some of them are tuned well by default. Prior 7.0 some of them are boot only (set via /boot/loader.conf) or does not exist at all. sysctl.conf: # No zero mapping feature # May break wine # (There are also reports about broken samba3) #security.bsd.map_at_zero=0 # If you have really busy webserver with apache13 you may run out of processes #kern.maxproc=10000 # Same for servers with apache2 / Pound #kern.threads.max_threads_per_proc=4096 # Max. backlog size kern.ipc.somaxconn=4096 # Shared memory // 7.2+ can use shared memory > 2Gb kern.ipc.shmmax=2147483648 # Sockets kern.ipc.maxsockets=204800 # Can cause this on older kernels: # http://old.nabble.com/Significant-performance-regression-for-increased-maxsockbuf-on-8.0-RELEASE-tt26745981.html#a26745981 ) kern.ipc.maxsockbuf=10485760 # Mbuf 2k clusters (on amd64 7.2+ 25600 is default) # For such high value vm.kmem_size must be increased to 3G kern.ipc.nmbclusters=262144 # Jumbo pagesize(_SC_PAGESIZE) clusters # Used as general packet storage for jumbo frames # can be monitored via `netstat -m` #kern.ipc.nmbjumbop=262144 # Jumbo 9k/16k clusters # If you are using them #kern.ipc.nmbjumbo9=65536 #kern.ipc.nmbjumbo16=32768 # For lower latency you can decrease scheduler's maximum time slice # default: stathz/10 (~ 13) #kern.sched.slice=1 # Increase max command-line length showed in `ps` (e.g for Tomcat/Java) # Default is PAGE_SIZE / 16 or 256 on x86 # This avoids commands to be presented as [executable] in `ps` # For more info see: http://www.freebsd.org/cgi/query-pr.cgi?pr=120749 kern.ps_arg_cache_limit=4096 # Every socket is a file, so increase them kern.maxfiles=204800 kern.maxfilesperproc=200000 kern.maxvnodes=200000 # On some systems HPET is almost 2 times faster than default ACPI-fast # Useful on systems with lots of clock_gettime / gettimeofday calls # See http://old.nabble.com/ACPI-fast-default-timecounter,-but-HPET-83--faster-td23248172.html # After revision 222222 HPET became default: http://svnweb.freebsd.org/base?view=revision&revision=222222 kern.timecounter.hardware=HPET # Small receive space, only usable on http-server, on file server this # should be increased to 65535 or even more #net.inet.tcp.recvspace=8192 # This is useful on Fat-Long-Pipes #net.inet.tcp.recvbuf_max=10485760 #net.inet.tcp.recvbuf_inc=65535 # Small send space is useful for http servers that serve small files # Autotuned since 7.x net.inet.tcp.sendspace=16384 # This is useful on Fat-Long-Pipes #net.inet.tcp.sendbuf_max=10485760 #net.inet.tcp.sendbuf_inc=65535 # Turn off receive autotuning # You can play with it. #net.inet.tcp.recvbuf_auto=0 #net.inet.tcp.sendbuf_auto=0 # This should be enabled if you going to use big spaces (>64k) # Also timestamp field is useful when using syncookies net.inet.tcp.rfc1323=1 # Turn this off on high-speed, lossless connections (LAN 1Gbit+) # If you set it there is no need in TCP_NODELAY sockopt (see man tcp) net.inet.tcp.delayed_ack=0 # This feature is useful if you are serving data over modems, Gigabit Ethernet, # or even high speed WAN links (or any other link with a high bandwidth delay product), # especially if you are also using window scaling or have configured a large send window. # Automatically disables on small RTT ( http://www.freebsd.org/cgi/cvsweb.cgi/src/sys/netinet/tcp_subr.c?#rev1.237 ) # This sysctl was removed in 10-CURRENT: # See: http://www.mail-archive.com/[email protected]/msg06178.html #net.inet.tcp.inflight.enable=0 # TCP slowstart algorithm tunings # We assuming we have very fast clients #net.inet.tcp.slowstart_flightsize=100 #net.inet.tcp.local_slowstart_flightsize=100 # Disable randomizing of ports to avoid false RST # Before usage check SA here www.bsdcan.org/2006/papers/ImprovingTCPIP.pdf # (it's also says that port randomization auto-disables at some conn.rates, but I didn't checked it thou) #net.inet.ip.portrange.randomized=0 # Increase portrange # For outgoing connections only. Good for seed-boxes and ftp servers. net.inet.ip.portrange.first=1024 net.inet.ip.portrange.last=65535 # # stops route cache degregation during a high-bandwidth flood # http://www.freebsd.org/doc/en/books/handbook/securing-freebsd.html #net.inet.ip.rtexpire=2 net.inet.ip.rtminexpire=2 net.inet.ip.rtmaxcache=1024 # Security net.inet.ip.redirect=0 net.inet.ip.sourceroute=0 net.inet.ip.accept_sourceroute=0 net.inet.icmp.maskrepl=0 net.inet.icmp.log_redirect=0 net.inet.icmp.drop_redirect=1 net.inet.tcp.drop_synfin=1 # # There is also good example of sysctl.conf with comments: # http://www.thern.org/projects/sysctl.conf # # icmp may NOT rst, helpful for those pesky spoofed # icmp/udp floods that end up taking up your outgoing # bandwidth/ifqueue due to all that outgoing RST traffic. # #net.inet.tcp.icmp_may_rst=0 # Security net.inet.udp.blackhole=1 net.inet.tcp.blackhole=2 # IPv6 Security # For more info see http://www.fosslc.org/drupal/content/security-implications-ipv6 # Disable Node info replies # To see this vulnerability in action run `ping6 -a sglAac ::1` or `ping6 -w ::1` on unprotected node net.inet6.icmp6.nodeinfo=0 # Turn on IPv6 privacy extensions # For more info see proposal http://unix.derkeiler.com/Mailing-Lists/FreeBSD/net/2008-06/msg00103.html net.inet6.ip6.use_tempaddr=1 net.inet6.ip6.prefer_tempaddr=1 # Disable ICMP redirect net.inet6.icmp6.rediraccept=0 # Disable acceptation of RA and auto linklocal generation if you don't use them #net.inet6.ip6.accept_rtadv=0 #net.inet6.ip6.auto_linklocal=0 # Increases default TTL, sometimes useful # Default is 64 net.inet.ip.ttl=128 # Lessen max segment life to conserve resources # ACK waiting time in miliseconds # (default: 30000. RFC from 1979 recommends 120000) net.inet.tcp.msl=5000 # Max bumber of timewait sockets net.inet.tcp.maxtcptw=200000 # Don't use tw on local connections # As of 15 Apr 2009. Igor Sysoev says that nolocaltimewait has some buggy realization. # So disable it or now till get fixed #net.inet.tcp.nolocaltimewait=1 # FIN_WAIT_2 state fast recycle net.inet.tcp.fast_finwait2_recycle=1 # Time before tcp keepalive probe is sent # default is 2 hours (7200000) #net.inet.tcp.keepidle=60000 # Should be increased until net.inet.ip.intr_queue_drops is zero net.inet.ip.intr_queue_maxlen=4096 # Interrupt handling via multiple CPU, but with context switch. # You can play with it. Default is 1; #net.isr.direct=0 # This is for routers only #net.inet.ip.forwarding=1 #net.inet.ip.fastforwarding=1 # This speed ups dummynet when channel isn't saturated net.inet.ip.dummynet.io_fast=1 # Increase dummynet(4) hash #net.inet.ip.dummynet.hash_size=2048 #net.inet.ip.dummynet.max_chain_len # Should be increased when you have A LOT of files on server # (Increase until vfs.ufs.dirhash_mem becomes lower) vfs.ufs.dirhash_maxmem=67108864 # Note from commit http://svn.freebsd.org/base/head@211031 : # For systems with RAID volumes and/or virtualization envirnments, where # read performance is very important, increasing this sysctl tunable to 32 # or even more will demonstratively yield additional performance benefits. vfs.read_max=32 # Explicit Congestion Notification (see http://en.wikipedia.org/wiki/Explicit_Congestion_Notification) net.inet.tcp.ecn.enable=1 # Flowtable - flow caching mechanism # Useful for routers #net.inet.flowtable.enable=1 #net.inet.flowtable.nmbflows=65535 # Extreme polling tuning #kern.polling.burst_max=1000 #kern.polling.each_burst=1000 #kern.polling.reg_frac=100 #kern.polling.user_frac=1 #kern.polling.idle_poll=0 # IPFW dynamic rules and timeouts tuning # Increase dyn_buckets till net.inet.ip.fw.curr_dyn_buckets is lower net.inet.ip.fw.dyn_buckets=65536 net.inet.ip.fw.dyn_max=65536 net.inet.ip.fw.dyn_ack_lifetime=120 net.inet.ip.fw.dyn_syn_lifetime=10 net.inet.ip.fw.dyn_fin_lifetime=2 net.inet.ip.fw.dyn_short_lifetime=10 # Make packets pass firewall only once when using dummynet # i.e. packets going thru pipe are passing out from firewall with accept #net.inet.ip.fw.one_pass=1 # shm_use_phys Wires all shared pages, making them unswappable # Use this to lessen Virtual Memory Manager's work when using Shared Mem. # Useful for databases #kern.ipc.shm_use_phys=1 # ZFS # Enable prefetch. Useful for sequential load type i.e fileserver. # FreeBSD sets vfs.zfs.prefetch_disable to 1 on any i386 systems and # on any amd64 systems with less than 4GB of avaiable memory # For additional info check this nabble thread http://old.nabble.com/Samba-read-speed-performance-tuning-td27964534.html #vfs.zfs.prefetch_disable=0 # On highload servers you may notice following message in dmesg: # "Approaching the limit on PV entries, consider increasing either the # vm.pmap.shpgperproc or the vm.pmap.pv_entry_max tunable" vm.pmap.shpgperproc=2048 loader.conf: # Accept filters for data, http and DNS requests # Useful when your software uses select() instead of kevent/kqueue or when you under DDoS # DNS accf available on 8.0+ accf_data_load="YES" accf_http_load="YES" accf_dns_load="YES" # Async IO system calls aio_load="YES" # Linux specific devices in /dev # As for 8.1 it only /dev/full #lindev_load="YES" # Adds NCQ support in FreeBSD # WARNING! all ad[0-9]+ devices will be renamed to ada[0-9]+ # 8.0+ only #ahci_load="YES" #siis_load="YES" # FreeBSD 8.2+ # New Congestion Control for FreeBSD # http://caia.swin.edu.au/urp/newtcp/tools/cc_chd-readme-0.1.txt # http://www.ietf.org/proceedings/78/slides/iccrg-5.pdf # Initial merge commit message http://www.mail-archive.com/[email protected]/msg31410.html #cc_chd_load="YES" # Increase kernel memory size to 3G. # # Use ONLY if you have KVA_PAGES in kernel configuration, and you have more than 3G RAM # Otherwise panic will happen on next reboot! # # It's required for high buffer sizes: kern.ipc.nmbjumbop, kern.ipc.nmbclusters, etc # Useful on highload stateful firewalls, proxies or ZFS fileservers # (FreeBSD 7.2+ amd64 users: Check that current value is lower!) #vm.kmem_size="3G" # If your server has lots of swap (>4Gb) you should increase following value # according to http://lists.freebsd.org/pipermail/freebsd-hackers/2009-October/029616.html # Otherwise you'll be getting errors # "kernel: swap zone exhausted, increase kern.maxswzone" # kern.maxswzone="256M" # Older versions of FreeBSD can't tune maxfiles on the fly #kern.maxfiles="200000" # Useful for databases # Sets maximum data size to 1G # (FreeBSD 7.2+ amd64 users: Check that current value is lower!) #kern.maxdsiz="1G" # Maximum buffer size(vfs.maxbufspace) # You can check current one via vfs.bufspace # Should be lowered/upped depending on server's load-type # Usually decreased to preserve kmem # (default is 10% of mem) #kern.maxbcache="512M" # Sendfile buffers # For i386 only #kern.ipc.nsfbufs=10240 # FreeBSD 9+ # HPET "legacy route" support. It should allow HPET to work per-CPU # See http://www.mail-archive.com/[email protected]/msg03603.html #hint.atrtc.0.clock=0 #hint.attimer.0.clock=0 #hint.hpet.0.legacy_route=1 # syncache Hash table tuning net.inet.tcp.syncache.hashsize=1024 net.inet.tcp.syncache.bucketlimit=512 net.inet.tcp.syncache.cachelimit=65536 # Increased hostcache # Later host cache can be viewed via net.inet.tcp.hostcache.list hidden sysctl # Very useful for it's RTT RTTVAR # Must be power of two net.inet.tcp.hostcache.hashsize=65536 # hashsize * bucketlimit (which is 30 by default) # It allocates 255Mb (1966080*136) of RAM net.inet.tcp.hostcache.cachelimit=1966080 # TCP control-block Hash table tuning net.inet.tcp.tcbhashsize=4096 # Disable ipfw deny all # Should be uncommented when there is a chance that # kernel and ipfw binary may be out-of sync on next reboot #net.inet.ip.fw.default_to_accept=1 # # SIFTR (Statistical Information For TCP Research) is a kernel module that # logs a range of statistics on active TCP connections to a log file. # See prerelease notes http://groups.google.com/group/mailing.freebsd.current/browse_thread/thread/b4c18be6cdce76e4 # and man 4 sitfr #siftr_load="YES" # Enable superpages, for 7.2+ only # Also read http://lists.freebsd.org/pipermail/freebsd-hackers/2009-November/030094.html vm.pmap.pg_ps_enabled=1 # Usefull if you are using Intel-Gigabit NIC #hw.em.rxd=4096 #hw.em.txd=4096 #hw.em.rx_process_limit="-1" # Also if you have ALOT interrupts on NIC - play with following parameters # NOTE: You should set them for every NIC #dev.em.0.rx_int_delay: 250 #dev.em.0.tx_int_delay: 250 #dev.em.0.rx_abs_int_delay: 250 #dev.em.0.tx_abs_int_delay: 250 # There is also multithreaded version of em/igb drivers can be found here: # http://people.yandex-team.ru/~wawa/ # # for additional em monitoring and statistics use # sysctl dev.em.0.stats=1 ; dmesg # sysctl dev.em.0.debug=1 ; dmesg # Also after r209242 (-CURRENT) there is a separate sysctl for each stat variable; # Same tunings for igb #hw.igb.rxd=4096 #hw.igb.txd=4096 #hw.igb.rx_process_limit=100 # Some useful netisr tunables. See sysctl net.isr #net.isr.maxthreads=4 #net.isr.defaultqlimit=4096 #net.isr.maxqlimit: 10240 # Bind netisr threads to CPUs #net.isr.bindthreads=1 # # FreeBSD 9.x+ # Increase interface send queue length # See commit message http://svn.freebsd.org/viewvc/base?view=revision&revision=207554 #net.link.ifqmaxlen=1024 # Nicer boot logo =) loader_logo="beastie" And finally here is KERNCONF: # Just some of them, see also # cat /sys/{i386,amd64,}/conf/NOTES # This one useful only on i386 #options KVA_PAGES=512 # You can play with HZ in environments with high interrupt rate (default is 1000) # 100 is for my notebook to prolong it's battery life #options HZ=100 # Polling is goot on network loads with high packet rates and low-end NICs # NB! Do not enable it if you want more than one netisr thread #options DEVICE_POLLING # Eliminate datacopy on socket read-write # To take advantage with zero copy sockets you should have an MTU >= 4k # This req. is only for receiving data. # Read more in man zero_copy_sockets # Also this epic thread on kernel trap: # http://kerneltrap.org/node/6506 # Here Linus says that "anybody that does it that way (FreeBSD) is totally incompetent" #options ZERO_COPY_SOCKETS # Support TCP sign. Used for IPSec options TCP_SIGNATURE # There was stackoverflow found in KAME IPSec stack: # See http://secunia.com/advisories/43995/ # For quick workaround you can use `ipfw add deny proto ipcomp` options IPSEC # This ones can be loaded as modules. They described in loader.conf section #options ACCEPT_FILTER_DATA #options ACCEPT_FILTER_HTTP # Adding ipfw, also can be loaded as modules options IPFIREWALL # On 8.1+ you can disable verbose to see blocked packets on ipfw0 interface. # Also there is no point in compiling verbose into the kernel, because # now there is net.inet.ip.fw.verbose tunable. #options IPFIREWALL_VERBOSE #options IPFIREWALL_VERBOSE_LIMIT=10 options IPFIREWALL_FORWARD # Adding kernel NAT options IPFIREWALL_NAT options LIBALIAS # Traffic shaping options DUMMYNET # Divert, i.e. for userspace NAT options IPDIVERT # This is for OpenBSD's pf firewall device pf device pflog # pf's QoS - ALTQ options ALTQ options ALTQ_CBQ # Class Bases Queuing (CBQ) options ALTQ_RED # Random Early Detection (RED) options ALTQ_RIO # RED In/Out options ALTQ_HFSC # Hierarchical Packet Scheduler (HFSC) options ALTQ_PRIQ # Priority Queuing (PRIQ) options ALTQ_NOPCC # Required for SMP build # Pretty console # Manual can be found here http://forums.freebsd.org/showthread.php?t=6134 #options VESA #options SC_PIXEL_MODE # Disable reboot on Ctrl Alt Del #options SC_DISABLE_REBOOT # Change normal|kernel messages color options SC_NORM_ATTR=(FG_GREEN|BG_BLACK) options SC_KERNEL_CONS_ATTR=(FG_YELLOW|BG_BLACK) # More scroll space options SC_HISTORY_SIZE=8192 # Adding hardware crypto device device crypto device cryptodev # Useful network interfaces device vlan device tap #Virtual Ethernet driver device gre #IP over IP tunneling device if_bridge #Bridge interface device pfsync #synchronization interface for PF device carp #Common Address Redundancy Protocol device enc #IPsec interface device lagg #Link aggregation interface device stf #IPv4-IPv6 port # Also for my notebook, but may be used with Opteron device amdtemp # Same for Intel processors device coretemp # man 4 cpuctl device cpuctl # CPU control pseudo-device # Support for ECMP. More than one route for destination # Works even with default route so one can use it as LB for two ISP # For now code is unstable and panics (panic: rtfree 2) on route deletions. #options RADIX_MPATH # Multicast routing #options MROUTING #options PIM # Debug & DTrace options KDB # Kernel debugger related code options KDB_TRACE # Print a stack trace for a panic options KDTRACE_FRAME # amd64-only(?) options KDTRACE_HOOKS # all architectures - enable general DTrace hooks #options DDB #options DDB_CTF # all architectures - kernel ELF linker loads CTF data # Adaptive spining in lockmgr (8.x+) # See http://www.mail-archive.com/[email protected]/msg10782.html options ADAPTIVE_LOCKMGRS # UTF-8 in console (8.x+) #options TEKEN_UTF8 # FreeBSD 8.1+ # Deadlock resolver thread # For additional information see http://www.mail-archive.com/[email protected]/msg18124.html # (FYI: "resolution" is panic so use with caution) #options DEADLKRES # Increase maximum size of Raw I/O and sendfile(2) readahead #options MAXPHYS=(1024*1024) #options MAXBSIZE=(1024*1024) # For scheduler debug enable following option. # Debug will be available via `kern.sched.stats` sysctl # For more information see http://svnweb.freebsd.org/base/head/sys/conf/NOTES?view=markup #options SCHED_STATS If you are tuning network for maximum performance you may wish to play with ifconfig options like: # You can list all capabilities via `ifconfig -m` ifconfig [-]rxcsum [-]txcsum [-]tso [-]lro mtu In case you've enabled DDB in kernel config, you should edit your /etc/ddb.conf and add something like this to enable automatic reboot (and textdump as bonus): script kdb.enter.panic=textdump set; capture on; show pcpu; bt; ps; alltrace; capture off; call doadump; reset script kdb.enter.default=textdump set; capture on; bt; ps; capture off; call doadump; reset And do not forget to add ddb_enable="YES" to /etc/rc.conf Since FreeBSD 9 you can select to enable/disable flowcontrol on your NIC: # See http://en.wikipedia.org/wiki/Ethernet_flow_control and # http://www.mail-archive.com/[email protected]/msg07927.html for additional info ifconfig bge0 media auto mediaopt flowcontrol PS. Also most of FreeBSD's limits can be monitored by # vmstat -z and # limits PPS. variety of network counters can be monitored via # netstat -s In FreeBSD-9 netstat's -Q option appeared, try following command to display netisr stats # netstat -Q PPPS. also see # man 7 tuning PPPPS. I wanted to thank FreeBSD community, especially author of nginx - Igor Sysoev, nginx-ru@ and FreeBSD-performance@ mailing lists for providing useful information about FreeBSD tuning. FreeBSD WIP * Whats cooking for FreeBSD 7? * Whats cooking for FreeBSD 8? * Whats cooking for FreeBSD 9? So here is the question: What tunings are you using on yours FreeBSD servers? You can also post your /etc/sysctl.conf, /boot/loader.conf, kernel options, etc with description of its' meaning (do not copy-paste from sysctl -d). Don't forget to specify server type (web, smb, gateway, etc) Let's share experience!

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• Cisco Unifed Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also uses Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• Cisco Unified Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also use Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error: "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• Apt-Get Update: failure to fetch; can't connect to any sources

  - by weberc2

  I realize there are dozens of "apt-get update: failure to fetch" questions (I read through all I could find), but my present circumstance is unique to 12.04 and it affects all sources; not just launchpad. Additionally, I've tried several different servers in Europe and the U.S. as well as the "main server" (wherever that is) and they all yield the same result: I can't connect to any software sources. Additionally, I'm fairly certain the problem stems from the upgrade from 11.10-12.04 I performed this morning, as updates worked immediately before. Updates from the Update Manager worked fine and I could download some things (mutter) from the Software Center without incident, which makes me think I can connect to some subset of the Ubuntu servers (however, several other Ubuntu servers--like extras--and some canonical servers are listed as 'unable to connect'). Here is the output from sudo apt-get update: sudo apt-get update Ign http://ftp.u-picardie.fr precise InRelease Ign http://archive.canonical.com precise InRelease Ign http://ftp.u-picardie.fr precise-updates InRelease Ign http://ftp.u-picardie.fr precise-backports InRelease Err http://ftp.u-picardie.fr precise-security InRelease Err http://ftp.u-picardie.fr precise Release.gpg Unable to connect to ftp.u-picardie.fr:http: Err http://ftp.u-picardie.fr precise-updates Release.gpg Unable to connect to ftp.u-picardie.fr:http: Err http://ftp.u-picardie.fr precise-backports Release.gpg Unable to connect to ftp.u-picardie.fr:http: Err http://ftp.u-picardie.fr precise-security Release.gpg Unable to connect to ftp.u-picardie.fr:http: Hit http://archive.canonical.com precise Release.gpg Hit http://archive.canonical.com precise Release Hit http://archive.canonical.com precise/partner i386 Packages Ign http://archive.canonical.com precise/partner TranslationIndex Ign http://dl.google.com stable InRelease Ign http://dl.google.com stable InRelease Err http://archive.canonical.com precise/partner Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Err http://archive.canonical.com precise/partner Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Ign http://extras.ubuntu.com precise InRelease Get:1 http://dl.google.com stable Release.gpg [198 B] Err http://extras.ubuntu.com precise Release.gpg Could not connect to extras.ubuntu.com:80 (91.189.88.33). - connect (111: Connection refused) Ign http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Get:2 http://dl.google.com stable Release.gpg [198 B] Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Get:3 http://dl.google.com stable Release [1,347 B] Get:4 http://dl.google.com stable Release [1,347 B] Get:5 http://dl.google.com stable/main i386 Packages [1,268 B] Ign http://dl.google.com stable/main TranslationIndex Get:6 http://dl.google.com stable/main i386 Packages [769 B] Ign http://dl.google.com stable/main TranslationIndex Ign http://dl.google.com stable/main Translation-en_US Ign http://dl.google.com stable/main Translation-en Ign http://dl.google.com stable/main Translation-en_US Ign http://dl.google.com stable/main Translation-en Fetched 5,127 B in 7s (673 B/s) Reading package lists... Done W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-security/InRelease W: Failed to fetch http://ppa.launchpad.net/elementary-os/stable/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/elementaryart/elementary-dev/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/midori/ppa/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/nemequ/sqlheavy/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/ricotz/docky/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/sgringwe/beatbox/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/webupd8team/y-ppa-manager/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/yorba/ppa/ubuntu/dists/precise/InRelease W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-updates/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-backports/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-security/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://extras.ubuntu.com/ubuntu/dists/precise/Release.gpg Could not connect to extras.ubuntu.com:80 (91.189.88.33). - connect (111: Connection refused) W: Failed to fetch http://ppa.launchpad.net/caffeine-developers/ppa/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/elementary-os/stable/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/elementaryart/elementary-dev/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/midori/ppa/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/nemequ/sqlheavy/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/ricotz/docky/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/sgringwe/beatbox/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/webupd8team/y-ppa-manager/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/yorba/ppa/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Some index files failed to download. They have been ignored, or old ones used instead. W: Duplicate sources.list entry http://ppa.launchpad.net/nemequ/sqlheavy/ubuntu/ precise/main i386 Packages (/var/lib/apt/lists/ppa.launchpad.net_nemequ_sqlheavy_ubuntu_dists_precise_main_binary-i386_Packages) W: Duplicate sources.list entry http://ppa.launchpad.net/sgringwe/beatbox/ubuntu/ precise/main i386 Packages (/var/lib/apt/lists/ppa.launchpad.net_sgringwe_beatbox_ubuntu_dists_precise_main_binary-i386_Packages) Contents of /etc/apt/sources.list: # deb cdrom:[Ubuntu 11.10 _Oneiric Ocelot_ - Release i386 (20111012)]/ oneiric main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise main restricted #Added by software-properties # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise multiverse universe #Added by software-properties ## Major bug fix updates produced after the final release of the ## distribution. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates restricted main multiverse universe #Added by software-properties ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise universe deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise multiverse deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates multiverse ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-backports main restricted universe multiverse deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-backports main restricted universe multiverse #Added by software-properties deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security restricted main multiverse universe #Added by software-properties deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security universe deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. # deb http://archive.canonical.com/ubuntu oneiric partner # deb-src http://archive.canonical.com/ubuntu oneiric partner ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. deb http://extras.ubuntu.com/ubuntu precise main deb-src http://extras.ubuntu.com/ubuntu precise main Testing Alternate sources.list file These are the steps I followed to produce the following output: Please backup your sources.list: sudo cp /etc/apt/sources.list /etc/apt/sources.list.backup and then replace the contents of /etc/apt/sources.list with the below lines and run apt-get update: deb http://archive.ubuntu.com/ubuntu/ precise main restricted universe multiverse deb http://archive.ubuntu.com/ubuntu/ precise-updates main restricted universe multiverse deb http://archive.ubuntu.com/ubuntu/ precise-backports main restricted universe multiverse deb http://security.ubuntu.com/ubuntu precise-security main restricted universe multiverse deb http://archive.canonical.com/ubuntu precise partner deb http://extras.ubuntu.com/ubuntu precise main Output: someone@someone-UBook:~$ sudo apt-get update Ign http://archive.canonical.com precise InRelease Hit http://archive.canonical.com precise Release.gpg Hit http://archive.canonical.com precise Release Ign http://archive.ubuntu.com precise InRelease Ign http://extras.ubuntu.com precise InRelease Ign http://archive.ubuntu.com precise-updates InRelease Hit http://archive.canonical.com precise/partner i386 Packages Hit http://extras.ubuntu.com precise Release.gpg Ign http://archive.ubuntu.com precise-backports InRelease Ign http://archive.canonical.com precise/partner TranslationIndex Err http://archive.canonical.com precise/partner Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Err http://archive.canonical.com precise/partner Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Hit http://extras.ubuntu.com precise Release Get:1 http://archive.ubuntu.com precise Release.gpg [198 B] Ign http://dl.google.com stable InRelease Err http://dl.google.com stable InRelease Err http://dl.google.com stable Release.gpg Unable to connect to dl.google.com:http: [IP: 173.194.34.38 80] Err http://dl.google.com stable Release.gpg Unable to connect to dl.google.com:http: [IP: 173.194.34.38 80] Get:2 http://archive.ubuntu.com precise-updates Release.gpg [198 B] Hit http://extras.ubuntu.com precise/main i386 Packages Get:3 http://archive.ubuntu.com precise-backports Release.gpg [198 B] Ign http://security.ubuntu.com precise-security InRelease Ign http://extras.ubuntu.com precise/main TranslationIndex Err http://extras.ubuntu.com precise/main Translation-en_US Unable to connect to extras.ubuntu.com:http: Err http://extras.ubuntu.com precise/main Translation-en Unable to connect to extras.ubuntu.com:http: Get:4 http://security.ubuntu.com precise-security Release.gpg [198 B] Get:5 http://archive.ubuntu.com precise Release [49.6 kB] Get:6 http://security.ubuntu.com precise-security Release [49.6 kB] Get:7 http://archive.ubuntu.com precise-updates Release [49.6 kB] Get:8 http://archive.ubuntu.com precise-backports Release [49.6 kB] Get:9 http://security.ubuntu.com precise-security/main i386 Packages [32.9 kB] Get:10 http://archive.ubuntu.com precise/main i386 Packages [1,274 kB] Get:11 http://security.ubuntu.com precise-security/restricted i386 Packages [14 B] Get:12 http://security.ubuntu.com precise-security/universe i386 Packages [8,594 B] Get:13 http://security.ubuntu.com precise-security/multiverse i386 Packages [1,393 B] Get:14 http://security.ubuntu.com precise-security/main TranslationIndex [73 B] Get:15 http://security.ubuntu.com precise-security/multiverse TranslationIndex [71 B] Get:16 http://security.ubuntu.com precise-security/restricted TranslationIndex [70 B] Get:17 http://security.ubuntu.com precise-security/universe TranslationIndex [72 B] Get:18 http://security.ubuntu.com precise-security/main Translation-en [13.6 kB] Get:19 http://security.ubuntu.com precise-security/multiverse Translation-en [587 B] Get:20 http://security.ubuntu.com precise-security/restricted Translation-en [14 B] Get:21 http://security.ubuntu.com precise-security/universe Translation-en [6,261 B] Get:22 http://archive.ubuntu.com precise/restricted i386 Packages [8,431 B] Get:23 http://archive.ubuntu.com precise/universe i386 Packages [4,796 kB] Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Get:24 http://ppa.launchpad.net precise Release.gpg [316 B] Get:25 http://ppa.launchpad.net precise Release.gpg [316 B] Get:26 http://ppa.launchpad.net precise Release.gpg [316 B] Ign http://ppa.launchpad.net precise Release.gpg Get:27 http://ppa.launchpad.net precise Release.gpg [316 B] Hit http://ppa.launchpad.net precise Release.gpg Get:28 http://ppa.launchpad.net precise Release.gpg [316 B] Get:29 http://ppa.launchpad.net precise Release.gpg [316 B] Hit http://ppa.launchpad.net precise Release.gpg Get:30 http://ppa.launchpad.net precise Release.gpg [316 B] Hit http://ppa.launchpad.net precise Release.gpg Get:31 http://ppa.launchpad.net precise Release [11.9 kB] Get:32 http://ppa.launchpad.net precise Release [11.9 kB] Get:33 http://archive.ubuntu.com precise/multiverse i386 Packages [121 kB] Get:34 http://ppa.launchpad.net precise Release [11.9 kB] Ign http://ppa.launchpad.net precise Release Get:35 http://ppa.launchpad.net precise Release [11.9 kB] Hit http://archive.ubuntu.com precise/main TranslationIndex Hit http://archive.ubuntu.com precise/multiverse TranslationIndex Hit http://ppa.launchpad.net precise Release Hit http://archive.ubuntu.com precise/restricted TranslationIndex Get:36 http://ppa.launchpad.net precise Release [11.9 kB] Hit http://archive.ubuntu.com precise/universe TranslationIndex Get:37 http://ppa.launchpad.net precise Release [11.9 kB] Get:38 http://archive.ubuntu.com precise-updates/main i386 Packages [96.5 kB] Hit http://ppa.launchpad.net precise Release Get:39 http://ppa.launchpad.net precise Release [11.9 kB] Get:40 http://archive.ubuntu.com precise-updates/restricted i386 Packages [770 B] Hit http://ppa.launchpad.net precise Release Get:41 http://archive.ubuntu.com precise-updates/universe i386 Packages [27.7 kB] Get:42 http://ppa.launchpad.net precise/main Sources [524 B] Get:43 http://archive.ubuntu.com precise-updates/multiverse i386 Packages [1,393 B] Get:44 http://ppa.launchpad.net precise/main i386 Packages [507 B] Hit http://archive.ubuntu.com precise-updates/main TranslationIndex Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-updates/multiverse TranslationIndex Hit http://archive.ubuntu.com precise-updates/restricted TranslationIndex Get:45 http://ppa.launchpad.net precise/main Sources [932 B] Hit http://archive.ubuntu.com precise-updates/universe TranslationIndex Get:46 http://ppa.launchpad.net precise/main i386 Packages [1,017 B] Get:47 http://archive.ubuntu.com precise-backports/main i386 Packages [559 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Get:48 http://archive.ubuntu.com precise-backports/restricted i386 Packages [14 B] Get:49 http://archive.ubuntu.com precise-backports/universe i386 Packages [1,391 B] Get:50 http://ppa.launchpad.net precise/main Sources [1,402 B] Get:51 http://archive.ubuntu.com precise-backports/multiverse i386 Packages [14 B] Hit http://archive.ubuntu.com precise-backports/main TranslationIndex Get:52 http://ppa.launchpad.net precise/main i386 Packages [1,605 B] Hit http://archive.ubuntu.com precise-backports/multiverse TranslationIndex Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-backports/restricted TranslationIndex Hit http://archive.ubuntu.com precise-backports/universe TranslationIndex Hit http://archive.ubuntu.com precise/main Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise/multiverse Translation-en Get:53 http://ppa.launchpad.net precise/main Sources [931 B] Hit http://archive.ubuntu.com precise/restricted Translation-en Get:54 http://ppa.launchpad.net precise/main i386 Packages [1,079 B] Hit http://archive.ubuntu.com precise/universe Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-updates/main Translation-en Hit http://ppa.launchpad.net precise/main Sources Hit http://archive.ubuntu.com precise-updates/multiverse Translation-en Hit http://ppa.launchpad.net precise/main i386 Packages Hit http://archive.ubuntu.com precise-updates/restricted Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-updates/universe Translation-en Get:55 http://ppa.launchpad.net precise/main Sources [3,611 B] Hit http://archive.ubuntu.com precise-backports/main Translation-en Get:56 http://ppa.launchpad.net precise/main i386 Packages [2,468 B] Hit http://archive.ubuntu.com precise-backports/multiverse Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-backports/restricted Translation-en Hit http://archive.ubuntu.com precise-backports/universe Translation-en Get:57 http://ppa.launchpad.net precise/main Sources [1,524 B] Get:58 http://ppa.launchpad.net precise/main i386 Packages [2,719 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://ppa.launchpad.net precise/main Sources Hit http://ppa.launchpad.net precise/main i386 Packages Ign http://ppa.launchpad.net precise/main TranslationIndex Get:59 http://ppa.launchpad.net precise/main Sources [1,052 B] Get:60 http://ppa.launchpad.net precise/main i386 Packages [1,388 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Get:61 http://ppa.launchpad.net precise/main Sources [1,185 B] Get:62 http://ppa.launchpad.net precise/main i386 Packages [1,698 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Err http://ppa.launchpad.net precise/main Sources 404 Not Found Err http://ppa.launchpad.net precise/main i386 Packages 404 Not Found Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Fetched 6,699 kB in 15s (445 kB/s) Reading package lists... Done W: Failed to fetch http://dl.google.com/linux/talkplugin/deb/dists/stable/InRelease W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://dl.google.com/linux/chrome/deb/dists/sta

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• 12.04: Apt-Get Update: failure to fetch; can't connect to any sources

  - by weberc2

  I realize there are dozens of "apt-get update: failure to fetch" questions (I read through all I could find), but my present circumstance is unique to 12.04 and it affects all sources; not just launchpad. Additionally, I've tried several different servers in Europe and the U.S. as well as the "main server" (wherever that is) and they all yield the same result: I can't connect to any software sources. Additionally, I'm fairly certain the problem stems from the upgrade from 11.10-12.04 I performed this morning, as updates worked immediately before. Updates from the Update Manager worked fine and I could download some things (mutter) from the Software Center without incident, which makes me think I can connect to some subset of the Ubuntu servers (however, several other Ubuntu servers--like extras--and some canonical servers are listed as 'unable to connect'). Here is the output from sudo apt-get update: sudo apt-get update Ign http://ftp.u-picardie.fr precise InRelease Ign http://archive.canonical.com precise InRelease Ign http://ftp.u-picardie.fr precise-updates InRelease Ign http://ftp.u-picardie.fr precise-backports InRelease Err http://ftp.u-picardie.fr precise-security InRelease Err http://ftp.u-picardie.fr precise Release.gpg Unable to connect to ftp.u-picardie.fr:http: Err http://ftp.u-picardie.fr precise-updates Release.gpg Unable to connect to ftp.u-picardie.fr:http: Err http://ftp.u-picardie.fr precise-backports Release.gpg Unable to connect to ftp.u-picardie.fr:http: Err http://ftp.u-picardie.fr precise-security Release.gpg Unable to connect to ftp.u-picardie.fr:http: Hit http://archive.canonical.com precise Release.gpg Hit http://archive.canonical.com precise Release Hit http://archive.canonical.com precise/partner i386 Packages Ign http://archive.canonical.com precise/partner TranslationIndex Ign http://dl.google.com stable InRelease Ign http://dl.google.com stable InRelease Err http://archive.canonical.com precise/partner Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Err http://archive.canonical.com precise/partner Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Ign http://extras.ubuntu.com precise InRelease Get:1 http://dl.google.com stable Release.gpg [198 B] Err http://extras.ubuntu.com precise Release.gpg Could not connect to extras.ubuntu.com:80 (91.189.88.33). - connect (111: Connection refused) Ign http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Err http://ppa.launchpad.net precise InRelease Get:2 http://dl.google.com stable Release.gpg [198 B] Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Err http://ppa.launchpad.net precise Release.gpg Unable to connect to ppa.launchpad.net:http: Get:3 http://dl.google.com stable Release [1,347 B] Get:4 http://dl.google.com stable Release [1,347 B] Get:5 http://dl.google.com stable/main i386 Packages [1,268 B] Ign http://dl.google.com stable/main TranslationIndex Get:6 http://dl.google.com stable/main i386 Packages [769 B] Ign http://dl.google.com stable/main TranslationIndex Ign http://dl.google.com stable/main Translation-en_US Ign http://dl.google.com stable/main Translation-en Ign http://dl.google.com stable/main Translation-en_US Ign http://dl.google.com stable/main Translation-en Fetched 5,127 B in 7s (673 B/s) Reading package lists... Done W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-security/InRelease W: Failed to fetch http://ppa.launchpad.net/elementary-os/stable/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/elementaryart/elementary-dev/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/midori/ppa/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/nemequ/sqlheavy/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/ricotz/docky/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/sgringwe/beatbox/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/webupd8team/y-ppa-manager/ubuntu/dists/precise/InRelease W: Failed to fetch http://ppa.launchpad.net/yorba/ppa/ubuntu/dists/precise/InRelease W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-updates/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-backports/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/dists/precise-security/Release.gpg Unable to connect to ftp.u-picardie.fr:http: W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://extras.ubuntu.com/ubuntu/dists/precise/Release.gpg Could not connect to extras.ubuntu.com:80 (91.189.88.33). - connect (111: Connection refused) W: Failed to fetch http://ppa.launchpad.net/caffeine-developers/ppa/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/elementary-os/stable/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/elementaryart/elementary-dev/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/midori/ppa/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/nemequ/sqlheavy/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/ricotz/docky/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/sgringwe/beatbox/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/webupd8team/y-ppa-manager/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Failed to fetch http://ppa.launchpad.net/yorba/ppa/ubuntu/dists/precise/Release.gpg Unable to connect to ppa.launchpad.net:http: W: Some index files failed to download. They have been ignored, or old ones used instead. W: Duplicate sources.list entry http://ppa.launchpad.net/nemequ/sqlheavy/ubuntu/ precise/main i386 Packages (/var/lib/apt/lists/ppa.launchpad.net_nemequ_sqlheavy_ubuntu_dists_precise_main_binary-i386_Packages) W: Duplicate sources.list entry http://ppa.launchpad.net/sgringwe/beatbox/ubuntu/ precise/main i386 Packages (/var/lib/apt/lists/ppa.launchpad.net_sgringwe_beatbox_ubuntu_dists_precise_main_binary-i386_Packages) Contents of /etc/apt/sources.list: # deb cdrom:[Ubuntu 11.10 _Oneiric Ocelot_ - Release i386 (20111012)]/ oneiric main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise main restricted #Added by software-properties # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise multiverse universe #Added by software-properties ## Major bug fix updates produced after the final release of the ## distribution. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates restricted main multiverse universe #Added by software-properties ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise universe deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise multiverse deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-updates multiverse ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-backports main restricted universe multiverse deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-backports main restricted universe multiverse #Added by software-properties deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security main restricted deb-src http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security restricted main multiverse universe #Added by software-properties deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security universe deb http://ftp.u-picardie.fr/mirror/ubuntu/ubuntu/ precise-security multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. # deb http://archive.canonical.com/ubuntu oneiric partner # deb-src http://archive.canonical.com/ubuntu oneiric partner ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. deb http://extras.ubuntu.com/ubuntu precise main deb-src http://extras.ubuntu.com/ubuntu precise main Testing Alternate sources.list file These are the steps I followed to produce the following output: Please backup your sources.list: sudo cp /etc/apt/sources.list /etc/apt/sources.list.backup and then replace the contents of /etc/apt/sources.list with the below lines and run apt-get update: deb http://archive.ubuntu.com/ubuntu/ precise main restricted universe multiverse deb http://archive.ubuntu.com/ubuntu/ precise-updates main restricted universe multiverse deb http://archive.ubuntu.com/ubuntu/ precise-backports main restricted universe multiverse deb http://security.ubuntu.com/ubuntu precise-security main restricted universe multiverse deb http://archive.canonical.com/ubuntu precise partner deb http://extras.ubuntu.com/ubuntu precise main Output: someone@someone-UBook:~$ sudo apt-get update Ign http://archive.canonical.com precise InRelease Hit http://archive.canonical.com precise Release.gpg Hit http://archive.canonical.com precise Release Ign http://archive.ubuntu.com precise InRelease Ign http://extras.ubuntu.com precise InRelease Ign http://archive.ubuntu.com precise-updates InRelease Hit http://archive.canonical.com precise/partner i386 Packages Hit http://extras.ubuntu.com precise Release.gpg Ign http://archive.ubuntu.com precise-backports InRelease Ign http://archive.canonical.com precise/partner TranslationIndex Err http://archive.canonical.com precise/partner Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Err http://archive.canonical.com precise/partner Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] Hit http://extras.ubuntu.com precise Release Get:1 http://archive.ubuntu.com precise Release.gpg [198 B] Ign http://dl.google.com stable InRelease Err http://dl.google.com stable InRelease Err http://dl.google.com stable Release.gpg Unable to connect to dl.google.com:http: [IP: 173.194.34.38 80] Err http://dl.google.com stable Release.gpg Unable to connect to dl.google.com:http: [IP: 173.194.34.38 80] Get:2 http://archive.ubuntu.com precise-updates Release.gpg [198 B] Hit http://extras.ubuntu.com precise/main i386 Packages Get:3 http://archive.ubuntu.com precise-backports Release.gpg [198 B] Ign http://security.ubuntu.com precise-security InRelease Ign http://extras.ubuntu.com precise/main TranslationIndex Err http://extras.ubuntu.com precise/main Translation-en_US Unable to connect to extras.ubuntu.com:http: Err http://extras.ubuntu.com precise/main Translation-en Unable to connect to extras.ubuntu.com:http: Get:4 http://security.ubuntu.com precise-security Release.gpg [198 B] Get:5 http://archive.ubuntu.com precise Release [49.6 kB] Get:6 http://security.ubuntu.com precise-security Release [49.6 kB] Get:7 http://archive.ubuntu.com precise-updates Release [49.6 kB] Get:8 http://archive.ubuntu.com precise-backports Release [49.6 kB] Get:9 http://security.ubuntu.com precise-security/main i386 Packages [32.9 kB] Get:10 http://archive.ubuntu.com precise/main i386 Packages [1,274 kB] Get:11 http://security.ubuntu.com precise-security/restricted i386 Packages [14 B] Get:12 http://security.ubuntu.com precise-security/universe i386 Packages [8,594 B] Get:13 http://security.ubuntu.com precise-security/multiverse i386 Packages [1,393 B] Get:14 http://security.ubuntu.com precise-security/main TranslationIndex [73 B] Get:15 http://security.ubuntu.com precise-security/multiverse TranslationIndex [71 B] Get:16 http://security.ubuntu.com precise-security/restricted TranslationIndex [70 B] Get:17 http://security.ubuntu.com precise-security/universe TranslationIndex [72 B] Get:18 http://security.ubuntu.com precise-security/main Translation-en [13.6 kB] Get:19 http://security.ubuntu.com precise-security/multiverse Translation-en [587 B] Get:20 http://security.ubuntu.com precise-security/restricted Translation-en [14 B] Get:21 http://security.ubuntu.com precise-security/universe Translation-en [6,261 B] Get:22 http://archive.ubuntu.com precise/restricted i386 Packages [8,431 B] Get:23 http://archive.ubuntu.com precise/universe i386 Packages [4,796 kB] Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Ign http://ppa.launchpad.net precise InRelease Get:24 http://ppa.launchpad.net precise Release.gpg [316 B] Get:25 http://ppa.launchpad.net precise Release.gpg [316 B] Get:26 http://ppa.launchpad.net precise Release.gpg [316 B] Ign http://ppa.launchpad.net precise Release.gpg Get:27 http://ppa.launchpad.net precise Release.gpg [316 B] Hit http://ppa.launchpad.net precise Release.gpg Get:28 http://ppa.launchpad.net precise Release.gpg [316 B] Get:29 http://ppa.launchpad.net precise Release.gpg [316 B] Hit http://ppa.launchpad.net precise Release.gpg Get:30 http://ppa.launchpad.net precise Release.gpg [316 B] Hit http://ppa.launchpad.net precise Release.gpg Get:31 http://ppa.launchpad.net precise Release [11.9 kB] Get:32 http://ppa.launchpad.net precise Release [11.9 kB] Get:33 http://archive.ubuntu.com precise/multiverse i386 Packages [121 kB] Get:34 http://ppa.launchpad.net precise Release [11.9 kB] Ign http://ppa.launchpad.net precise Release Get:35 http://ppa.launchpad.net precise Release [11.9 kB] Hit http://archive.ubuntu.com precise/main TranslationIndex Hit http://archive.ubuntu.com precise/multiverse TranslationIndex Hit http://ppa.launchpad.net precise Release Hit http://archive.ubuntu.com precise/restricted TranslationIndex Get:36 http://ppa.launchpad.net precise Release [11.9 kB] Hit http://archive.ubuntu.com precise/universe TranslationIndex Get:37 http://ppa.launchpad.net precise Release [11.9 kB] Get:38 http://archive.ubuntu.com precise-updates/main i386 Packages [96.5 kB] Hit http://ppa.launchpad.net precise Release Get:39 http://ppa.launchpad.net precise Release [11.9 kB] Get:40 http://archive.ubuntu.com precise-updates/restricted i386 Packages [770 B] Hit http://ppa.launchpad.net precise Release Get:41 http://archive.ubuntu.com precise-updates/universe i386 Packages [27.7 kB] Get:42 http://ppa.launchpad.net precise/main Sources [524 B] Get:43 http://archive.ubuntu.com precise-updates/multiverse i386 Packages [1,393 B] Get:44 http://ppa.launchpad.net precise/main i386 Packages [507 B] Hit http://archive.ubuntu.com precise-updates/main TranslationIndex Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-updates/multiverse TranslationIndex Hit http://archive.ubuntu.com precise-updates/restricted TranslationIndex Get:45 http://ppa.launchpad.net precise/main Sources [932 B] Hit http://archive.ubuntu.com precise-updates/universe TranslationIndex Get:46 http://ppa.launchpad.net precise/main i386 Packages [1,017 B] Get:47 http://archive.ubuntu.com precise-backports/main i386 Packages [559 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Get:48 http://archive.ubuntu.com precise-backports/restricted i386 Packages [14 B] Get:49 http://archive.ubuntu.com precise-backports/universe i386 Packages [1,391 B] Get:50 http://ppa.launchpad.net precise/main Sources [1,402 B] Get:51 http://archive.ubuntu.com precise-backports/multiverse i386 Packages [14 B] Hit http://archive.ubuntu.com precise-backports/main TranslationIndex Get:52 http://ppa.launchpad.net precise/main i386 Packages [1,605 B] Hit http://archive.ubuntu.com precise-backports/multiverse TranslationIndex Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-backports/restricted TranslationIndex Hit http://archive.ubuntu.com precise-backports/universe TranslationIndex Hit http://archive.ubuntu.com precise/main Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise/multiverse Translation-en Get:53 http://ppa.launchpad.net precise/main Sources [931 B] Hit http://archive.ubuntu.com precise/restricted Translation-en Get:54 http://ppa.launchpad.net precise/main i386 Packages [1,079 B] Hit http://archive.ubuntu.com precise/universe Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-updates/main Translation-en Hit http://ppa.launchpad.net precise/main Sources Hit http://archive.ubuntu.com precise-updates/multiverse Translation-en Hit http://ppa.launchpad.net precise/main i386 Packages Hit http://archive.ubuntu.com precise-updates/restricted Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-updates/universe Translation-en Get:55 http://ppa.launchpad.net precise/main Sources [3,611 B] Hit http://archive.ubuntu.com precise-backports/main Translation-en Get:56 http://ppa.launchpad.net precise/main i386 Packages [2,468 B] Hit http://archive.ubuntu.com precise-backports/multiverse Translation-en Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://archive.ubuntu.com precise-backports/restricted Translation-en Hit http://archive.ubuntu.com precise-backports/universe Translation-en Get:57 http://ppa.launchpad.net precise/main Sources [1,524 B] Get:58 http://ppa.launchpad.net precise/main i386 Packages [2,719 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Hit http://ppa.launchpad.net precise/main Sources Hit http://ppa.launchpad.net precise/main i386 Packages Ign http://ppa.launchpad.net precise/main TranslationIndex Get:59 http://ppa.launchpad.net precise/main Sources [1,052 B] Get:60 http://ppa.launchpad.net precise/main i386 Packages [1,388 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Get:61 http://ppa.launchpad.net precise/main Sources [1,185 B] Get:62 http://ppa.launchpad.net precise/main i386 Packages [1,698 B] Ign http://ppa.launchpad.net precise/main TranslationIndex Err http://ppa.launchpad.net precise/main Sources 404 Not Found Err http://ppa.launchpad.net precise/main i386 Packages 404 Not Found Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Ign http://ppa.launchpad.net precise/main Translation-en_US Ign http://ppa.launchpad.net precise/main Translation-en Fetched 6,699 kB in 15s (445 kB/s) Reading package lists... Done W: Failed to fetch http://dl.google.com/linux/talkplugin/deb/dists/stable/InRelease W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en_US Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://archive.canonical.com/ubuntu/dists/precise/partner/i18n/Translation-en Unable to connect to archive.canonical.com:http: [IP: 91.189.92.150 80] W: Failed to fetch http://dl.google.com/linux/chrome/deb/dists/sta

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• Ruby on Rails deployment, on "thin" server with lot of attachments

  - by Horace Ho

  A lot of PDFs are stored inside MySQL as a BLOB field for each PDF file. The average file size is 500K each. The Rails app will stream the :binary data as file downloads, where there is a user click on the download link. Assume there is a maximum of 5 users downloading 5 PDFs concurrently, what kind of deployment setup parameters I should be aware of? e.g. for the case of thin: thin start --servers 3 whether --servers 3 is good enough (or 5 or more is needed) for the above example? The 2nd question is whether 'thin' a capable solution? Thanks!

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• Unable to access MySQL from MyPHPAdmin after setting root password in EasyPHP{WAMP}

  - by Codex

  Am a new starter with WAMP and trying to play around my way using the EasyPHP setup. After successful setup on intial launch of MySQL, the page prompted me to set up ROOT password for security reasons. On setting the password, am no longer able to access MySQL. The error is : Error MySQL said: Documentation 1045 - Access denied for user 'root'@'localhost' (using password: NO) Looked up on the net and tried the following options in the config.inc.php from the phpmyadmin foler: 1] Set the authetication to "http" so that it prompts to enter the username and password /* Authentication type */ $cfg['Servers'][$i]['auth_type'] = 'http'; 2] Set up the correct password in the config file $cfg['Servers'][$i]['password'] = 'myPwd'; None of them worked. Can anyone suggest a workaround to access MySQL? Am not fussed about not being able to use the root account but would like to CRUD on the database using other username. Thanks in advance.

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• 3-tier architecture v. 3-server architecture

  - by kawai

  I'm building a traditional .NET MVC site, so I've got a natural 3-tier software architecture setup (presentation in the form of Views, business layer in the controller, and data layer in the models and data access layer). When I've deployed such sites, it usually goes either on one server (where the web site and db live), or two servers (a web server and a separate db server). How does one go about a 3-server architecture (WEB, APP, and DB)? Would the web server just have the presentation (e.g. the physical View/aspx pages), the app server would hold the config file and bin folder, and the db server would remain as is? My question is essentially, can you simply move the /bin and all app logic onto a separate server from the presentation views? If so, how do you configure the servers to know where to look? If there's a good primer somewhere or someone can give me the lowdown, I'd be forever indebted.

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• svn: unknown hostname for hostname that does indeed exist

  - by tipu

  I am running a centos 5 image on the vmware player and as of recently, I was able to check out from a repository that is no longer working. I am now getting: svn: Unknown hostname 'www.kennykong.com' It is a valid hostname and I know this because I have this svn location on Windows and I can browse/checkout no problem. After doing some searching I have (mostly blindly) assumed it's a DNS error because for i in 'grep nameserver /etc/resolv.conf | cut -d " " -f 2' ; do dig @$i domain.com ; done returns done ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5 <<>> @192.168.1.1 domain.com ; (1 server found) ;; global options: printcmd ;; connection timed out; no servers could be reached I am unsure what to do from here to get my centos to recognize more servers

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• Unit testing a database connection and general questions on database-dependent code and unit testing

  - by dotnetdev

  Hi, If I have a method which establishes a database connection, how could this method be tested? Returning a bool in the event of a successful connection is one way, but is that the best way? From a testability method, is it best to have the connection method as one method and the method to get data back a seperate method? Also, how would I test methods which get back data from a database? I may do an assert against expected data but the actual data can change and still be the right resultset. EDIT: For the last point, to check data, if it's supposed to be a list of cars, then I can check they are real car models. Or if they are a bunch of web servers, I can have a list of existant web servers on the system, return that from the code under test, and get the test result. If the results are different, the data is the issue but the query not? THnaks

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• HttpWebRequest to different IP than the domain resolves to

  - by fyjham

  Hey, Long story short an API I'm calling's different environments (dev/staging/uat/live) is set up by putting a host-record on the server so the live domain resolves to their other server in for the HTTP request. The problem is that they've done this with so many different environments that we don't have enough servers to use the server-wide host files for it anymore (We've got some environments running off the same servers - luckily not dev and live though :P). I'm wondering if there's a way to make WebRequest request to a domain but explicitly specify the IP of the server it should connect to? Or is there any way of doing this short of going all the way down to socket connections (Which I'd really prefer not to waste time/create bugs by trying to re-implementing the HTTP protocol). PS: I've tried and we can't just get a new sub-domain for each environment.

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• PHP, Codeigniter: How to Set Date/Time based on users timezone/location globally in a web app?

  - by Abs

  Hello all, I have just realised if I add a particular record to my MySQL database - it will have a date/time of the server and not the particular user and where they are located which means my search function by date is useless! As they will not be able to search by when they have added it in their timezone rather when it was added in the servers timezone. Is there a way in Codeigniter to globally set time and date specific to a users location (maybe using their IP) and every time I call date() or time() that users timezone is used. What I am actually asking for is probably how to make my application dependent on each users timezone? Maybe its better to store each users timezone in their profile and have a standard time (servers time) and then convert the time to for each user? Thanks all

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• Relation between TCP/IP Keep Alive and HTTP Keep Alive timeout values

  - by Suresh Kumar

  I am trying to understand the relation between TCP/IP and HTTP timeout values. Are these two timeout values different or same? Most Web servers allow users to set the HTTP Keep Alive timeout value through some configuration. How is this value used by the Web servers? is this value just set on the underlying TCP/IP socket i.e is the HTTP Keep Alive timeout and TCP/IP Keep Alive Timeout same? or are they treated differently? My understanding is (maybe incorrect): The Web server uses the default timeout on the underlying TCP socket (i.e. indefinite) and creates Worker thread that counts down the specified HTTP timeout interval. When the Worker thread hits zero, it closes the connection.

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• Backing up my data causes my server to crash using Symantec Backup Exec 12, or How I Came to Loathe

  - by Kyle Noland

  I have a Dell PowerEdge 2850 running Windows Server 2003. It is the primary file server for one of my clients. I have another server also running Windows Server 2003 that acts as the core media server for Symantec Backup Exec 12. I recently upgraded from Backup Exec 11d to 12. This upgrade was necessary because we also just upgraded from Exchange 2003 to Exchange 2007. After the upgrade I had to push-install the new version 12 Backup Exec Remote Agents to each of the servers I am backing up (about 6 total). 5 of my servers are doing just fine, faithfully completing backups every night. My file server routinely crashes. Observations: When the server crashes, it does not blue screen, it just locks up completely. Even the mouse is unresponsive. If you leave the server locked up long enough, it will eventually reboot itself and hang on the Windows splash screen. There is absolutely zero useful Event Viewer evidence of a problem. The logs go from routine logging to an Unexplained Shutdown Event the next morning when I have to hard reset the server to get it to boot. 90% of the time the server does not boot cleanly, it hangs on the Windows splash screen. I don't have any light to shed here. When the server hangs all I can do is hard reset it and try again. Even after a successful boot and chkdsk /r operation, if you reboot the machine, you have a 90% chance it won't back up again cleanly. The back story: This server started crashing during nightly backups about a month ago. I tried everything I could think of to troubleshoot the problem and eventually had to give up because I could not keep coming to the office at 4 AM to try to get the server back online. One Friday I got lucky and the server stayed up for its entire full backup. I took this opportunity to restore the full backup to a temporary server I set up and switched all my users to the temporary. Then I reloaded the ailing file server. I kept all my users on the temporary file server for about 3 weeks. I installed the same Backup Exec Remote Agent and Trend Micro A/V client on the temporary server that I was using on the regular file server. During this time, I had absolutely no problems backing up the temporary server. I tested the reloaded file server extensively. I rebooted the server once an hour every day for 3 weeks trying to make it fail. It never did. I felt confident that the reload was the answer to my problems. I moved all of the data from the temporary server back to the regular server. I got 3 nightly backups out of it before it locked up again and started the familiar failure to boot cleanly behavior. This weekend I decided to monitor the file server through the entire backup job. I RDPd into the file server and also into the server running Backup Exec. On the file server I opened the Task Manager so I could view the processes and watch CPU and memory usage. Everything was running smoothly for about 60GB worth of backup. Then I noticed that the byte count of the backup job in Backup Exec had stopped progressing. I looked back over at my RDP session into the file server, and I was getting real time updates about CPU and memory usage still - both nearly 0%, which is unusual. Backups usually hover around 40% usage for the duration of the backup job. Let me reiterate this point: The screen was refreshing and I was getting real time Task Manager updates - until I clicked on the Start menu. The screen went black and the server locked up. In truth, I think the server had already locked up, the video card just hadn't figured it out yet. I went back into my bag of trick: driving to the office and hard reseting the server over and over again when it hangs up at the Windows splash screen. I did this for 2 hours without getting a successful boot. I started panicking because I did not have a decent backup to use to get everything back onto the working temporary file server. Once I exhausted everything I knew to do, I took a deep breath, booted to the Windows Server 2003 CD and performed a repair installation of Windows. The server came back up fine, with all of my data intact. I can now reboot the server at will and it will come back up cleanly. The problem is that I'm afraid as soon as I try to back that data up again I will back at square one. So let me sum things up: Here is what I've done so far to troubleshoot this server: Deleted and recreated the RAID 5 sets. Initialized the drives. Reloaded the server with a fresh Server 2003 install. Confirmed with Dell that I have installed the latest, Dell approved BIOS and NIC drivers. Uninstalled / reinstalled the Backup Exec Remote Agent. Uninstalled the Trend Micro A/V client. Configured the server not to reboot itself after a blue screen so I can see any stop error. I used to think the server was blue screening, but since I enabled this setting I now know that the server just completely locks up. Run chkdsk /r from the Windows Recovery Console. Several errors were found and corrected, but did not help my problem. Help confirm or deny the following assumptions: There are two problems at work here. Why the server is locking up in the first place, and why the server won't boot cleanly after a lockup. This is ultimately a software problem. The server works fine and can be rebooted cleanly all day long - until the first lockup - following a fresh OS load or even a Repair installation. This is not a problem with Backup Exec in general. All of my other servers back up just fine. For the record, all of the other servers run Server 2003, and some of them house more data than the file server in question here. Any help is appreciated. The irony is almost too much to bear. Backing up my data is what is jeopardizing it.

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• HttpClient 4 SSL and client side certificates

  - by Luke

  Hi All, I am having trouble working out how I can get get HttpClient 4 to use SSL in the way I need. I have X https servers that I send requests to. One requires a client side certificate while the others have trusted certificates and therefore require no client side certificate. I have no issue connecting to the server requiring the client side certificate (its in my keystore), however every time I try to connect to the servers with trusted certificates, my client side certificate is offered by HttpClient and therefore fails authentication. My question is this: is there a way for HttpClient to offer the client side certificate only to the server requiring it and not to the others? Thanks in advance, Luke

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