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  • Oracle Unveils Oracle Fusion Tap for the iPad

    - by Richard Lefebvre
    Oracle Fusion Tap: Productivity Amplified Anywhere, Anytime Oracle today announced the availability of Oracle Fusion Tap, a native iPad application that redefines the level of productivity users can achieve while on-the-go.   Oracle Fusion Tap runs off cloud-based enterprise applications and across Oracle Application Cloud Services, requiring only one simple Apple App Store installation.   Automatically personalized to each user, Oracle Fusion Tap gives users exactly what they need at their fingertips and provides the long-sought, key functionalities to remain productive and to keep business moving, even when away from the desk.   Designed specifically for the iPad and the mobile workforce, Oracle Fusion Tap provides access with or without an Internet connection.   By grouping functional capabilities into three core areas of "connect," "analyze," and "work," users can easily and directly connect with what they need in the app, complete activities, and move on.   As organizations strive for a lean and agile workforce, Oracle Fusion Tap helps users find and make connections with the right people at the right time, obtaining answers to questions quickly and removing roadblocks faster.   Oracle Fusion Tap also provides users with secure access to actionable performance indicators and day-to-day management of their workforce and sales force automation. Supporting Quotes "Both the enterprise and technology providers must recognize the need to innovate and adapt for the increasing mobility of the workforce—not just for sales teams, but across the organization," said Carter Lusher, Research Fellow and Chief Analyst of Enterprise Applications Ecosystem, Ovum. "A mobile application that quickly and powerfully allows employees to make connections, analyze data, and complete activities at any time and wherever they may be located drives new levels of business value and enhances efficiency. Frankly, mobile access is no longer a 'nice to have' but a 'must have.'"   "The mobile workforce is a business reality, and Oracle Fusion Tap is an example of how Oracle delivers mobile and cloud innovations that fundamentally improve productivity and how we work," said Chris Leone, Senior Vice President of Application Development, Oracle. "With Oracle Fusion Tap users will have an all-in-one, easily extensible app that puts mission-critical data and colleague connection at their fingertips." Supporting Resources Oracle Fusion Tap Oracle Fusion Tap on App Store Oracle Fusion Tap YouTube Video Oracle CRM on Social Media @OracleCRM OracleCRM on Facebook OracleCRM on YouTube

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  • The internal storage of a DATETIME value

    - by Peter Larsson
    SELECT  [Now],         BinaryFormat,         SUBSTRING(BinaryFormat, 1, 4) AS DayPart,         SUBSTRING(BinaryFormat, 5, 4) AS TimePart,         CAST(SUBSTRING(BinaryFormat, 1, 4) AS INT) AS [Days],         DATEADD(DAY, CAST(SUBSTRING(BinaryFormat, 1, 4) AS INT), 0) AS [Today],         CAST(SUBSTRING(BinaryFormat, 5, 4) AS INT) AS [Ticks],         DATEADD(MILLISECOND, 1000.E / 300.E * CAST(SUBSTRING(BinaryFormat, 5, 4) AS INT), 0) AS Peso FROM    (             SELECT  GETDATE() AS [Now],                     CAST(GETDATE() AS BINARY(8)) AS BinaryFormat         ) AS d

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  • links for 2011-03-08

    - by Bob Rhubart
    The Empowered Business "Someone needs to be the enterprise parent that asks the question, “do you really need that?” It may be a shiny new thing, but does it make a difference in the ability to accomplish the strategy and goals?" - Enterprise Architect Todd Biske (tags: enterprisearchitecture) Knowledge Workers in the British Raj "While we’ve used technology to change business, business has also evolved to the point that it’s changing how we think about and use technology." - Peter Evans Greenwood (tags: enterprisearchitecture enterprise2.0) Arun Gupta, Miles to go ...: OTN Developer Day Boston 2011 - Slides & Trip Report Arun Gupta shares slides from his Developer Day presentations. (tags: oracle otn java) Use WLST to Delete All JMS Messages From a Destination (James Bayer's Blog) James Bayer responds to a question. (tags: oracle otn weblogic jms) Triangle Circle Square: Apex in the Amazon Cloud Scott Wesley shares several links to resources covering Oracle Apex on an Amazon EC2 instance. (tags: oracle apex ec2 amazon cloud) William Vambenepe: Reading IBM's proposed standard for Cloud Architecture The always entertaining William Vambenepe gives IBM's proposed Cloud standards the full Ebert. (tags: oracle cloud ibm standards) Government Information Group Cloud Computing Research Study "The twin pressures of reduced budgets and the need for greater efficiency have led the federal government to strongly promote cloud computing as a solution whenever possible." (tags: cloudcomputing cloud) The Ron Batra Blog: Technology Whispers: Top 10 Reasons to go ExaData "Continuing my exploration of ExaData, I thought I'd take a minute to consolidate my thoughts into key reasons for which Oracle ExaData could be a good fit for your needs." - Oracle ACE Director Ron Batra (tags: oracle oracleace exadata) Oracle WebCenter: Composite Applications & Mash-Ups (Oracle Enterprise 2.0 Blog) "The new Business Mash-up editor allows business users to take any Oracle Application or 3rd party application and wire the backend data sources or APIs to a rich set of visualizations and reuse them in mashups." (tags: oracle webcenter enterprise2.0) Antonio Romero: Great Discussion of ETL and ELT Tooling in TDWI Linkedin Group Antonio says: "There’s a great discussion of ETL and ELT tooling going on in the official TDWI Linkedin group, under the heading 'How Sustainable is SQL for ETL?' It delves into a wide range of topics." (tags: oracle linkedin etl elt) YouTube - Bunny Inc. - Episode 1. Mr. CIO meets Mr. Executive Manager Yes, it's a commercial. But it's well done and it's funny. (tags: e20 enterprise2.0 webcenter) Markus Eisele: Both Weblogic and Glassfish are strategic products for Oracle Oracle ACE Director Markus Eisele shares selected quotes pulled from the recent TechCast Live interview with Oracle's Anil Gaur and Adam Leftik (tags: oracle java weblogic glassfish) How to become an Oracle SOA expert? (SOA Partner Community Blog) Jurgan Kress shares info and links for those interested in capitalizing on SOA. (tags: oracle soa)

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  • Final Notes from the ODF Plugfest in Granada

    <b>Zona-M:</b> "A representative of the Spanish Ministry of Presidency, Miguel Angel Amutio Gomez, started the day explaining the crucial points of the Spanish law 11/2007: the right for everybody to use whatever digital technology they like best and the obligation for all Public Administrations to avoid discrimination of citizens based on their technological choices."

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  • The First Annual Crappy Code Games

    - by Testas
    SQLBits announced some super-exciting news! A tie-up with our platinum sponsor, Fusion-io. Together we'll be running a series of events called "The Crappy Code Games" where SQL Server developers will compete to write the worst-performing code and win some very cool prizes including:   •        Gold: A hands-on, high performance flying day for two at Ultimate High plus Fusion-io flight jackets•        Silver: One day racing experience at Palmer Sports where you will drive seven different high performance cars•        Bronze: Pure Tech Racing 10 person package at PTR’s F1 racing facility includes FI tees, food and drinks. …plus iPods, Windows Mobile phones, X-box 360s, t-shirts and much more. There will be two qualifying events in Manchester on March 17th and London on March 31st, and the third qualifier as well as the grand finale will be held in the evening of Thursday April 7th at SQLBits. And if that isn’t cool enough, Fusion-io's Chief Scientist Steve Wozniak (yes, that Steve Wozniak, tech industry legend and co-founder of Apple) will be on hand in Brighton to hand out the prizes! If you'd like to take part you'll need to register, and since places are limited we recommend you do so right away. For more details and to register, go to http://www.crappycodegames.com/ The Games: In conjunction with SQL Bits, dbA-thletes (that’s you) will compete  head-to-head in one of three separate qualifying events to be held in Manchester, London and Brighton.  Four separate SQL  rounds make up the evening’s Games, and will challenge you to write code that pushes the boundaries of SQL performance.  The four events are: ?  The High Jump: Generate the highest I/O per second ?  The 100 m dash: Cumulative highest number of I/O’s in 60 seconds ?  The SSIS-athon: Load one billion row fact table in the shortest time ?  The Marathon: Generate the highest MB per second in 60 seconds

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  • Time to Check Your Servers

    - by fatherjack
    Do you know how to find the time that your SQL Server started? Since SQL Server 2008 you can use: SELECT sqlserver_start_timeFROM sys.dm_os_sys_info On one of my servers this gives me: This is great, and can be used in lots of ways. I happened across the [sys].[dm_exec_requests]view the other day and out of curiosity ran the query SELECT MIN(start_time) AS [start time]FROM [sys].[dm_exec_requests] AS der And I was surprised to see the result as: Almost exactly an hour different. Now as...(read more)

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  • Prevent virtual host on same server interact on apache

    - by soosooo
    good day i Have a vps apache 2.0 webserver, with multiple domains and multiple ips set. In document root :/var/www/html/ -- i have http:// serverA.com and i create virtual host on folder :/var/www/html/serverB --- http:// serverB.com They work great for both. but the problem is, i can access serverB files with url http: // serverA.com/ serverB / (which i dont want that happen) how to prevent that ? thx in advance

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  • Indie Software Developers - How do I handle taxes?

    - by Connor
    I apologize if this is the wrong site to post on, perhaps someone could point me to the proper place if it is not. Hello, I am 17 years old and currently develop applications/games for Android and iPhone as well as develop internet websites and code a variety of my own projects. I have been very fortunate and have made a large amount of money and continue to make money online to the point where I do not need a stable job, though I'd like to get one after college. I've never held a job anywhere, and have never had to pay taxes. I'm coming into a lot of issues and I am quite confused. I get money from MANY sources- 15 different advertisement networks(!), 4 different payment processors, 5 different affiliate networks and a variety of other sources. All of them pay to different places and at different times (checking account, PayPal, reloadable debit card, ect.) I essentially have a list in a Notepad with names and login information for each source. I have also created a PHP script that uses cURL to grab all the revenue from each service, add it all up, then text me every few hours so I can keep track. It's a mess, but it's working OK, and I can create custom reports (for IRS?). But enough of that, my questions are about taxes in the US, and how indie developers handle it all. I'm at slightly over $250k so far this year, with negligible earnings last year. I have it all stockpiled in a bank account and haven't touched it, I'm a bit scared to. What do I file as? A sole proprietor, a business, just a regular person? How can I handle all of the different revenue sources? (AdSense, CJ, LinkShare) So far none of them have sent me any paperwork on taxes and I've read that I'm supposed to pay taxes quarterly? Do I need paperwork from EACH source to file? Or can I just say I got $x total and that'd be it? What percentage do you pay of total earnings? Average? Should I create an LLC? A corporation? Or stay as a developer? What would be the cheapest options? Could I go to jail? I haven't touched the money except a few dollars to help my parents pay the mortgage once. Any insight would be great. My parents have no idea what I should do, both have no forms of higher education and both have no high school diploma's. They just live day by day with simple jobs. I appreciate any help or experience with this.

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  • Travelling MVP #3: Community event in Varna, Bulgaria

    - by DigiMortal
    Second stop in my DevReach 2012 trip was at Varna. We had not much time to hang around there but this problem will get fixed next year if not before. But still we had sessions there with Dimitar Georgijev and I had also chance to meet local techies. Next time we will have more tech and beers for sure! We started in the morning from Bucharest and travelled through Ruse, Razgrad and Shumen to Varna. It’s about 275km. We used cab, local bus and Dimitar father’s car. We had one food stop in Ruse and after that we went directly to Varna. Here is our route on map. Varna is Bulgarian city that locates on western coast of Black Sea. I have been there once before this trip and it’s good place to have vacation under sun. Also autumn is there milder than here in Estonia (third day of snow is going on). Bulgaria has some good beers, my favorite mankind killer called rakia and very good national cuisine. Food is made of fresh stuff and it is damn good experience. Here are some arbitrarily selected images (you can click on these to view at original size): Old bus “monument” in Razgrad Stuffed peppers, Bulgarian national cuisine Infra-red community having good time and beers We made our sessions at one study class of Varna technical university. It’s a little bit old style university but everything we needed was there and we had no problems with machinery. Sessions were same as in Bucharest. The user group in Varna is brand new and hopefully it will be something bigger one good day. At least I try to make my commits so they get on their feet quicker. As we had not much time to announce the event there was about 15 guys listening to us and I’m happy that it was not too much hyped event because still I was getting my first experiences with foreign audiences. After sessions we took our stuff to hotel and went to hang around with local techies. We had some good time there and made some new friends. Next time when I go to Varna I go back as more experienced speaker and I plan to do there one tougher and highly challenging session. Maybe somebody from Estonian community will join me and then it will be well planned surprise-attack to Varna :)

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  • What is the difference between "contracting" and "consulting"? [closed]

    - by Rice Flour Cookies
    Possible Duplicate: Contractor vs Consultant I read a discussion thread on Slashdot the other day where some developers were discussing taking on "consulting" and "contracting" jobs. My understanding is that both of these terms imply an individual selling his services as a programmer on his own terms as opposed to working for an employer. What is the difference between these two: "consulting" and "contracting"?

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  • Microsoft Business Intelligence Seminar 2011

    - by DavidWimbush
    I was lucky enough to attend the maiden presentation of this at Microsoft Reading yesterday. It was pretty gripping stuff not only because of what was said but also because of what could only be hinted at. Here's what I took away from the day. (Disclaimer: I'm not a BI guru, just a reasonably experienced BI developer, so I may have misunderstood or misinterpreted a few things. Particularly when so much of the talk was about the vision and subtle hints of what is coming. Please comment if you think I've got anything wrong. I'm also not going to even try to cover Master Data Services as I struggled to imagine how you would actually use it.) I was a bit worried when I learned that the whole day was going to be presented by one guy but Rafal Lukawiecki is a very engaging speaker. He's going to be presenting this about 20 times around the world over the coming months. If you get a chance to hear him speak, I say go for it. No doubt some of the hints will become clearer as Denali gets closer to RTM. Firstly, things are definitely happening in the SQL Server Reporting and BI world. Traditionally IT would build a data warehouse, then cubes on top of that, and then publish them in a structured and controlled way. But, just as with many IT projects in general, by the time it's finished the business has moved on and the system no longer meets their requirements. This not sustainable and something more agile is needed but there has to be some control. Apparently we're going to be hearing the catchphrase 'Balancing agility with control' a lot. More users want more access to more data. Can they define what they want? Of course not, but they'll recognise it when they see it. It's estimated that only 28% of potential BI users have meaningful access to the data they need, so there is a real pent-up demand. The answer looks like: give them some self-service tools so they can experiment and see what works, and then IT can help to support the results. It's estimated that 32% of Excel users are comfortable with its analysis tools such as pivot tables. It's the power user's preferred tool. Why fight it? That's why PowerPivot is an Excel add-in and that's why they released a Data Mining add-in for it as well. It does appear that the strategy is going to be to use Reporting Services (in SharePoint mode), PowerPivot, and possibly something new (smiles and hints but no details) to create reports and explore data. Everything will be published and managed in SharePoint which gives users the ability to mash-up, share and socialise what they've found out. SharePoint also gives IT tools to understand what people are looking at and where to concentrate effort. If PowerPivot report X becomes widely used, it's time to check that it shows what they think it does and perhaps get it a bit more under central control. There was more SharePoint detail that went slightly over my head regarding where Excel Services and Excel Web Application fit in, the differences between them, and the suggestion that it is likely they will one day become one (but not in the immediate future). That basic pattern is set to be expanded upon by further exploiting Vertipaq (the columnar indexing engine that enables PowerPivot to store and process a lot of data fast and in a small memory footprint) to provide scalability 'from the desktop to the data centre', and some yet to be detailed advances in 'frictionless deployment' (part of which is about making the difference between local and the cloud pretty much irrelevant). Excel looks like becoming Microsoft's primary BI client. It already has: the ability to consume cubes strong visualisation tools slicers (which are part of Excel not PowerPivot) a data mining add-in PowerPivot A major hurdle for self-service BI is presenting the data in a consumable format. You can't just give users PowerPivot and a server with a copy of the OLTP database(s). Building cubes is labour intensive and doesn't always give the user what they need. This is where the BI Semantic Model (BISM) comes in. I gather it's a layer of metadata you define that can combine multiple data sources (and types of data source) into a clear 'interface' that users can work with. It comes with a new query language called DAX. SSAS cubes are unlikely to go away overnight because, with their pre-calculated results, they are still the most efficient way to work with really big data sets. A few other random titbits that came up: Reporting Services is going to get some good new stuff in Denali. Keep an eye on www.projectbotticelli.com for the slides. You can also view last year's seminar sessions which covered a lot of the same ground as far as the overall strategy is concerned. They plan to add more material as Denali's features are publicly exposed. Check out the PASS keynote address for a showing of Yahoo's SQL BI servers. Apparently they wheeled the rack out on stage still plugged in and running! Check out the Excel 2010 Data Mining Add-Ins. 32 bit only at present but 64 bit is on the way. There are lots of data sets, many of them free, at the Windows Azure Marketplace Data Market (where you can also get ESRI shape files). If you haven't already seen it, have a look at the Silverlight Pivot Viewer (http://weblogs.asp.net/scottgu/archive/2010/06/29/silverlight-pivotviewer-now-available.aspx). The Bing Maps Data Connector is worth a look if you're into spatial stuff (http://www.bing.com/community/site_blogs/b/maps/archive/2010/07/13/data-connector-sql-server-2008-spatial-amp-bing-maps.aspx).  

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  • ArchBeat Link-o-Rama for 2012-07-10

    - by Bob Rhubart
    Free Event Today: Virtual Developer Day: Oracle Fusion Development This free event—another in the ongoing series of OTN Virtual Developer Days—focuses on Oracle Fusion development, and features three session tracks plus hands-on labs. Agenda and session abstracts are available now so you can be ready for the live event when it kicks off today, July 10, 9am to 1pm PST / 12pm to 4pm EST / 1pm to 5pm BRT. Podcast: The Role of the Cloud Architect - Part 1/3 In part one of this three-part conversation, cloud architects Ron Batra (AT&T) and James Baty (Oracle) talk about how cloud computing is driving the supply-chaining of IT and the "democratization of the activity of architecture." Middleware and Cloud Computing Book | Tom Laszewski Cloud migration expert Tom Laszewski describes Middleware and Cloud Computing by Frank Munz as "one of only a couple books that really discuss AWS and Oracle in depth." Cloud computing moves from fad to foundation | David Linthicum "When enterprises make cloud computing work, they view the application of the technology as a trade secret of sorts, so there are no press releases or white papers," says David Linthicum. "Indeed, if you see one presentation around a successful cloud computing case study, you can bet you're not hearing about 100 more." Oracle Real-Time Decisions: Combined Likelihood Models | Lukas Vermeer Lukas Vermeer concludes his extensive series of posts on decision models with a look "an advanced approach to amalgamate models, taking us to a whole new level of predictive modeling and analytical insights; combination models predicting likelihoods using multiple child models." Running Oracle BPM 11g PS5 Worklist Task Flow and Human Task Form on Non-SOA Domain | Andrejus Baranovskis "With a standard setup, both the BPM worklist application and the Human task form run on the same SOA domain, where the BPM process is running," says Oracle ACE Director Andrejus Baranovskis. "While this work fine, this is not what we want in the development, test and production environment." BAM design pointers | Kavitha Srinivasan "When using EMS (Enterprise Message Source) as a BAM feed, the best practice is to use one EMS to write to one Data Object," says Oracle Fusion Middleware A-Team blogger Kavitha Srinivasan. "There is a possibility of collisions and duplicates when multiple EMS write to the same row of a DO at the same time." Changes in SOA Human Task Flow (Run-Time) for Fusion Applications | Jack Desai Oracle Fusion Middleware A-Team blogger Jack Desai shares a troubleshooting tip. Thought for the Day "A program which perfectly meets a lousy specification is a lousy program." — Cem Kaner Source: SoftwareQuotes.com

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  • SQL Saturday Birmingham #328 Database Design Precon In One Week

    - by drsql
    On September 22, I will be doing my "How to Design a Relational Database" pre-conference session in Birmingham, Alabama. You can see the abstract here if you are interested, and you can sign up there too, naturally. At just $100, which includes a free ebook copy of my database design book, it is a great bargain and I totally promise it will be a little over 7 hours of talking about and designing databases, which will certainly be better than what you do on a normal work day, even a Friday....(read more)

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  • Friday Fun: Turkey Slice

    - by Asian Angel
    In this week’s game you engage in a holiday war with a group of evil turkeys that are determined to ruin your Thanksgiving Day celebrations. Can you put these evil turkeys on the menu where they belong or will they get in the last gobble at your expense? How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • Qt's future in the light of Nokia-Microsoft partnership

    - by Shinnok
    In case you missed it, a lot has happened in the last two day that could potentially impact the Qt framework, for the worse. :-( It will impact the mobile sector in several and probably not currently acknowledged ways, for sure. It started yesterday with Nokia's CEO Stephen Elop internal letter depicting Nokia sitting on a burning platform and the need for a big and aggressive shift in business. A day later, at the Nokia World conference, Nokia announced the partnership with Microsoft , which at the moment resumes to Nokia adopting the Windows Phone 7 platform and development environment, dumping Symbian along the road and tagging Meego as R&D(a pretty dangerous keyword if you ask me), as for Maemo/N900 series i guess it's bye bye for good. I know what you're thinking but no, Qt is not going to be ported to the Window Phone platform. And i'm also scared about this. You can watch the Elop & Ballmer joint press release here. Now after reading this huge thread on the Qt-interest mailing list i can't help but wonder, what is the future of Qt at Nokia, now that they aren't focused(at all?) on Qt anymore(remember the full focus switch on Qt as main development framework for all Nokia products(including Symbian, yes) back in October?). I love Qt, in my opinion it is the only true cross-platform application development framework and one of the few to make C++ development a joy(to the extent possible) and good things has happened to the framework and considerable momentum while under Nokia, thus i am wondering, what are the chances that Qt might suffer a slow death at Nokia after this? Yes i know about KDE.org and the fact that Qt is easily spawnable, but i still feel uneasy. It also must be horrible for all of the efforts either by Nokia employees or third parties that have gone into Symbian and all of the Ovi Store Symbian/Qt content and business and why not, Maemo/Meego. There are also massive layouts planned, i suspect Symbian techs and Qt? I'd love to hear your input on this? Is Qt future safe&proof? LE: The question as been gradually revised, improved and better referenced, thus you might want to throw a quick re-read to see what you might have missed.

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  • Seattle Code Camp 2010

    - by Liam McLennan
    Seattle Code Camp was a two-day intensive software development conference. Ostensibly a technology agnostic event the reality is that code camp continues to focus on Microsoft technologies. Notable exceptions were talks on Ruby and iPhone development. If you were not able to attend you can view all of the sessions online. Code Camp was a good opportunity to catch up with my friends from last weekend’s Alt.NET conference and also to participate in some great sessions.

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  • Career path to get into computer science research

    - by srinathhs
    I taught this question will be appropriate to ask here. I am currently a software engineer working mainly on Java stuff , along with some android. My question : I want to be a researcher in "computer science" down the line 6 - 7 yrs, what do you folks suggest should be my path to reach it ? Constraints : I cannot cannot do formal MS or PHD , I simply cant afford it. I can dedicate certain amount of time per day to study and research.

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  • Parsing the sqlserver.sql_text Action in Extended Events by Offsets

    - by Jonathan Kehayias
    A couple of weeks back I received an email from a member of the community who was reading the XEvent a Day blog series and had a couple of interesting questions about Extended Events.  This person had created an Event Session that captured the sqlserver.sql_statement_completed and sqlserver.sql_statement_starting Events and wanted to know how to do a correlation between the related Events so that the offset information from the starting Event could be used to find the statement of the completed...(read more)

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  • We are having a Social on the 15th April - Why not join us for some SQL fun

    - by NeilHambly
    TechDays are coming week, with the "SQL Server 2008 R2" Launch conference being held on the Thursday (15 th April) and followed by the much anticipated SQLBits VI the following day (16 th April) So we thought this an ideal opportunity to hold a SQL Social evening for those fortunate enough to be able to attend those conferences or just wanted to join us for the evening It is being held @ "The Bull" Pub @ Westfield centre (only a short walk from the venue of t the “SQL Server 2008...(read more)

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  • Finance: Friends, not foes!

    - by red@work
    After reading Phil's blog post about his experiences of working on reception, I thought I would let everyone in on one of the other customer facing roles at Red Gate... When you think of a Credit Control team, most might imagine money-hungry (and often impolite) people, who will do nothing short of hunting people down until they pay up. Well, as with so many things, not at Red Gate! Here we do things a little bit differently.   Since joining the Licensing, Invoicing and Credit Control team at Red Gate (affectionately nicknamed LICC!), I have found it fantastic to work with people who know that often the best way to get what you want is by being friendly, reasonable and as helpful as possible. The best bit about this is that, because everyone is in a good mood, we have a great working atmosphere! We are definitely a very happy team. We laugh a lot, even when dealing with the serious matter of playing table football after lunch. The most obvious part of my job is bringing in money. There are few things quite as satisfying as receiving a big payment or one that you've been chasing for a long time. That being said, it's just as nice to encounter the companies that surprise you with a payment bang on time after little or no chasing. It's always a pleasure to find these people who are generous and easy to work with, and so they always make me smile, too. As I'm in one of the few customer facing roles here, I get to experience firsthand just how much Red Gate customers love our software and are equally impressed with our customer service. We regularly get replies from people thanking us for our help in resolving a problem or just to simply say that they think we're great. Or, as is often the case, that we 'rock and are awesome'! When those are the kinds of emails you have to deal with for most of the day, I would challenge anyone to be unhappy! The best thing about my work is that, much like Phil and his counterparts on reception, I get to talk to people from all over the world, and experience their unique (and occasionally unusual) personality traits. I deal predominantly with customers in the US, so I'll be speaking to someone from a high flying multi-national in New York one minute, and then the next phone call will be to a small office on the outskirts of Alabama. This level of customer involvement has led to a lot of interesting anecdotes and plenty of in-jokes to keep us amused! Obviously there are customers who are infuriating, like those who simply tell us that they will pay "one day", and that we should stop chasing them. Then there are the people who say that they ordered the tools because they really like them, but they just can't afford to actually pay for them at the moment. Thankfully these situations are relatively few and far between, and for every one customer that makes you want to scream, there are far, far more that make you smile!

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  • Upgrade Workshop in Warsaw today

    - by Mike Dietrich
    Thanks a lot - this was really impressive today. I don't know the exact number of attandees yet but it must have been more than 100 people. So I'd really like to thank you for this wonderful day in Warsaw. I've just made it to Budapest - and in case you are looking for the most recent version of the slides please download them from here: http://apex.oracle.com/folien and use the keyword (aka Schluesselwort): upgrade112 Thanks a lot - and let me know if your upgrades went fine :-)

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