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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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• How do you encode Algebraic Data Types in a C#- or Java-like language?

  - by Jörg W Mittag

  There are some problems which are easily solved by Algebraic Data Types, for example a List type can be very succinctly expressed as: data ConsList a = Empty | ConsCell a (ConsList a) consmap f Empty = Empty consmap f (ConsCell a b) = ConsCell (f a) (consmap f b) l = ConsCell 1 (ConsCell 2 (ConsCell 3 Empty)) consmap (+1) l This particular example is in Haskell, but it would be similar in other languages with native support for Algebraic Data Types. It turns out that there is an obvious mapping to OO-style subtyping: the datatype becomes an abstract base class and every data constructor becomes a concrete subclass. Here's an example in Scala: sealed abstract class ConsList[+T] { def map[U](f: T => U): ConsList[U] } object Empty extends ConsList[Nothing] { override def map[U](f: Nothing => U) = this } final class ConsCell[T](first: T, rest: ConsList[T]) extends ConsList[T] { override def map[U](f: T => U) = new ConsCell(f(first), rest.map(f)) } val l = (new ConsCell(1, new ConsCell(2, new ConsCell(3, Empty))) l.map(1+) The only thing needed beyond naive subclassing is a way to seal classes, i.e. a way to make it impossible to add subclasses to a hierarchy. How would you approach this problem in a language like C# or Java? The two stumbling blocks I found when trying to use Algebraic Data Types in C# were: I couldn't figure out what the bottom type is called in C# (i.e. I couldn't figure out what to put into class Empty : ConsList< ??? >) I couldn't figure out a way to seal ConsList so that no subclasses can be added to the hierarchy What would be the most idiomatic way to implement Algebraic Data Types in C# and/or Java? Or, if it isn't possible, what would be the idiomatic replacement?

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• OData &ndash; The easiest service I can create

  - by Jon Dalberg

  I wanted to create an OData service with the least amount of code so I fired up Visual Studio and got cracking. I decided to serve up a list of naughty words and make them read-only. Create a new web project. I created an empty MVC 2 application but MVC is not required for OData. Add a new WCF Data Service to the project. I named mine NastyWords.svc since I’m serving up a list of nasty words. Add a class to expose via the service: NastyWord 1: [DataServiceKey("Word")] 2: public class NastyWord 3: { 4: public string Word { get; set; } 5: }   I need to be able to uniquely identify instances of NastyWords for the DataService so I used the DataServiceKey attribute with the “Word” property as the key. I could have added an “ID” property which would have uniquely identified them and would then not need the “DataServiceKey” attribute because the DataService would apply some reflection and heuristics to guess at which property would be the unique identifier. However, the words themselves are unique so adding an “ID” property would be redundantly repetitive. Then I created a data source to expose my NastyWord objects to the service. This is just a simple class with IQueryable<T> properties exposing the entities for my service: 1: public class NastyWordsDataSource 2: { 3: private static IList<NastyWord> words = new List<NastyWord> 4: { 5: new NastyWord{ Word="crap"}, 6: new NastyWord{ Word="darn"}, 7: new NastyWord{ Word="hell"}, 8: new NastyWord{ Word="shucks"} 9: }; 10:   11: public NastyWordsDataSource() 12: { 13: NastyWords = words.AsQueryable(); 14: } 15:   16: public IQueryable<NastyWord> NastyWords { get; private set; } 17: }   Now I can go to the NastyWords.svc class and tell it which data source to use and which entities to expose: 1: public class NastyWords : DataService<NastyWordsDataSource> 2: { 3: // This method is called only once to initialize service-wide policies. 4: public static void InitializeService(DataServiceConfiguration config) 5: { 6: config.SetEntitySetAccessRule("*", EntitySetRights.AllRead); 7: config.DataServiceBehavior.MaxProtocolVersion = DataServiceProtocolVersion.V2; 8: } 9: }   Compile and browse to my NastWords.svc and weep with joy Now I can query my service just like any other OData service. Next time, I’ll modify this service to allow updates to sent so I can build up my list of nasty words. Enjoy!

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• Updating an Entity through a Service

  - by GeorgeK

  I'm separating my software into three main layers (maybe tiers would be a better term): Presentation ('Views') Business logic ('Services' and 'Repositories') Data access ('Entities' (e.g. ActiveRecords)) What do I have now? In Presentation, I use read-only access to Entities, returned from Repositories or Services, to display data. $banks = $banksRegistryService->getBanksRepository()->getBanksByCity( $city ); $banksViewModel = new PaginatedList( $banks ); // some way to display banks; // example, not real code I find this approach quite efficient in terms of performance and code maintanability and still safe as long as all write operations (create, update, delete) are preformed through a Service: namespace Service\BankRegistry; use Service\AbstractDatabaseService; use Service\IBankRegistryService; use Model\BankRegistry\Bank; class Service extends AbstractDatabaseService implements IBankRegistryService { /** * Registers a new Bank * * @param string $name Bank's name * @param string $bik Bank's Identification Code * @param string $correspondent_account Bank's correspondent account * * @return Bank */ public function registerBank( $name, $bik, $correspondent_account ) { $bank = new Bank(); $bank -> setName( $name ) -> setBik( $bik ) -> setCorrespondentAccount( $correspondent_account ); if( null === $this->getBanksRepository()->getDefaultBank() ) $this->setDefaultBank( $bank ); $this->getEntityManager()->persist( $bank ); return $bank; } /** * Makes the $bank system's default bank * * @param Bank $bank * @return IBankRegistryService */ public function setDefaultBank( Bank $bank ) { $default_bank = $this->getBanksRepository()->getDefaultBank(); if( null !== $default_bank ) $default_bank->setDefault( false ); $bank->setDefault( true ); return $this; } } Where am I stuck? I'm struggling about how to update certain fields in Bank Entity. Bad solution #1: Making a series of setters in Service for each setter in Bank; - seems to be quite reduntant, increases Service interface complexity and proportionally decreases it's simplicity - something to avoid if you care about code maitainability. I try to follow KISS and DRY principles. Bad solution #2: Modifying Bank directly through it's native setters; - really bad. If you'll ever need to move modification into the Service, it will be pain. Business logic should remain in Business logic layer. Plus, there are plans on logging all of the actions and maybe even involve user permissions (perhaps, through decorators) in future, so all modifications should be made only through the Service. Possible good solution: Creating an updateBank( Bank $bank, $array_of_fields_to_update) method; - makes the interface as simple as possible, but there is a problem: one should not try to manually set isDefault flag on a Bank, this operation should be performed through setDefaultBank method. It gets even worse when you have relations that you don't want to be directly modified. Of course, you can just limit the fields that can be modified by this method, but how do you tell method's user what they can and cannot modify? Exceptions?

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• OSB, Service Callouts and OQL - Part 1

  - by Sabha

  Oracle Fusion Middleware customers use Oracle Service Bus (OSB) for virtualizing Service endpoints and implementing stateless service orchestrations. Behind the performance and speed of OSB, there are a couple of key design implementations that can affect application performance and behavior under heavy load. One of the heavily used feature in OSB is the Service Callout pipeline action for message enrichment and invoking multiple services as part of one single orchestration. Overuse of this feature, without understanding its internal implementation, can lead to serious problems. This post will delve into OSB internals, the problem associated with usage of Service Callout under high loads, diagnosing it via thread dump and heap dump analysis using tools like ThreadLogic and OQL (Object Query Language) and resolving it. The first section in the series will mainly cover the threading model used internally by OSB for implementing Route Vs. Service Callouts. Please refer to the blog post for more details. 

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• Oracle Enterprise Taxation and Policy Management Self Service v1.0 is Now Available

  - by user722699

  New tax product - Oracle Enterprise Taxation Policy Management Self Service is now available. The solution provides tax and revenue authorities with a single citizen portal – powered by Oracle Policy Automation for Public Sector, Oracle WebCenter, Oracle Application Development Framework and Oracle SOA Suite – that can integrate across multiple tax types and tax processing systems. Oracle Enterprise Taxation and Policy Management Self Service enables tax and revenue authorities to quickly provide more taxpayer services online – such as the ability to make payments, contact the tax agency with questions and requests or receive self-guided automated assistance with policies and tax law.  Tax and revenue authorities can implement Oracle Enterprise Taxation and Policy Management Self Service – an out-of-the-box solution – quickly and easily, and lower the cost of taxpayer service operations by promoting a broader set of taxpayer self service features.  Resources: ·         Datasheet: http://www.oracle.com/us/industries/public-sector/ent-taxation-policy-service-ds-1873518.pdf ·         Documentation: http://docs.oracle.com/cd/E38189_01/index.htm ·    

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• Defining a service layer: the text-based adventure

  - by Stacy Vicknair

  Applications these days have more options than ever for a user interface, and it’s only going to grow. A successful product might require native applications for mobile devices, a regular web implementation, or even a gaming console. These systems often will be centralized and data driven. The solution is one that’s fairly solitary, a service layer! Simply put, take what’s shared and put it behind a physical or abstract layer that defines the boundary between the specific user interface and the shared content.   I know, I know, none of this is complicated. But some times it can be difficult to discern what belongs on which side of the line. For instance, say we’re creating a service that will provide content for both an ASP.NET MVC application and a WP7 application. Although the content served to each application is the same, there are different paradigms and patterns for displaying that data in the different environments. In ASP.NET MVC, you may create a model specific to a page that combines necessary information. In the WP7 application you might require different sets of data that you will connect via MVVM with the view. The general rule of thumb is that any shared content, business rules, or data should exist separately. Any element that is specific to the current UI implementation should be included in a separate library or with the UI implementation itself. The WP7 application doesn’t need my MVC specific model classes. My MVC application doesn’t require those INotifyPropertyChanged viewmodels that the WP7 application depends on. In both cases, there should be additional processing done above the service layer to massage the data to the application’s specific needs.   Service-ocalypse: the text based adventure What helps me the most about deciding whether or not something belongs coupled to the UI implementation or in the shared implementation is thinking of the simplest implementation you could have: a console application. You might have played a game like Peasant’s Quest: The console app is the text based adventure game version of your application. If you’re service was consumed in its simplest form, you would simply have a console based API for it that issues requests. Maybe those requests aren’t SWIM TO BOAT, but they might be CREATE USER JOHN. If I issue a request, I expect that request to be issued to the service. If the service has any exceptions or issues with my input, that business logic should be encapsulated in that service, not implemented in the UI. The service layer should be your functional application in its entirety, and anything above that layer should only assist with the display of that information.

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• Calendar issue in simple java form using swing package?

  - by Rand Mate

  I have created a form using java swing package, For the purpose of adding Date of Birth in the form I have used the following code particularly to add in java Frame via Swing Package. Is there any alternative way to simplify the code. JLabel l2 = new JLabel("Date of Birth"); l2.setBounds(200,160,100,20); String day[] ={"1","2","3","4","5","6","7","8","9","10","11","12","13","14","15","16","17","18","19","20","21","22","23","24","25","26","27","28","29","30"}; String month[] = {"Jan", "Feb", "Mar", "Apr", "May", "Jun", "Jul", "Aug", "Sep", "Oct", "Nov", "Dec"}; String year[] = {"2012","2011","2010","2009","2008","2007","2006","2005","2004","2003","2002","2001","2000","1999","1998","1997","1996","1995","1994","1993","1992","1991","1990","1989","1988","1987","1986","1985","1984","1983","1982","1981","1980","1979","1976","1975"}; JComboBox cb1 = new JComboBox(day); cb1.setBounds(450,160,50,20); JComboBox cb2 = new JComboBox(month); cb2.setBounds(500,160,50,20); JComboBox cb3 = new JComboBox(year); cb3.setBounds(550,160,60,20);

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• Interaction of a GUI-based App and Windows Service

  - by psubsee2003

  I am working on personal project that will be designed to help manage my media library, specifically recordings created by Windows Media Center. So I am going to have the following parts to this application: A Windows Service that monitors the recording folder. Once a new recording is completed that meets specific criteria, it will call several 3rd party CLI Applications to remove the commercials and re-encode the video into a more hard-drive friendly format. A controller GUI to be able to modify settings of the service, specifically add new shows to watch for, and to modify parameters for the CLI Applications A standalone (GUI-based) desktop application that can perform many of the same functions as the windows service, expect manually on specific files instead of automatically based on specific criteria. (It should be mentioned that I have limited experience with an application of this complexity, and I have absolutely zero experience with Windows Services) Since the 1st and 3rd bullet share similar functionality, my design plan is to pull the common functionality into a separate library shared by both parts applications, but these 2 components do not need to interact otherwise. The 2nd and 3rd bullets seem to share some common functionality, both will have a GUI, both will have to help define similar parameters (one to send to the service and the other to send directly to the CLI applications), so I can see some advantage to combining them into the same application. On the other hand, the standalone application (bullet #3) really does not need to interact with the service at all, except for possibly sharing a few common default parameters that can easily be put into an XML in a common location, so it seems to make more sense to just keep everything separate. The controller GUI (2nd bullet) is where I am stuck at the moment. Do I just roll this functionality (allow for user interaction with the service to update settings and criteria) into the standalone application? Or would it be a better design decision to keep them separate? Specifically, I'm worried about adding the complexity of communicating with the Windows Service to the standalone application when it doesn't need it. Is WCF the right approach to allow the controller GUI to interact with the Windows Service? Or is there a better alternative? At the moment, I don't envision a need for a significant amount of interaction, maybe just adding a new task once in a while and occasionally tweaking a parameter, but when something is changed, I do expect the windows service to immediately use the new settings.

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• Are Java's public fields just a tragic historical design flaw at this point?

  - by Avi Flax

  It seems to be Java orthodoxy at this point that one should basically never use public fields for object state. (I don't necessarily agree, but that's not relevant to my question.) Given that, would it be right to say that from where we are today, it's clear that Java's public fields were a mistake/flaw of the language design? Or is there a rational argument that they're a useful and important part of the language, even today? Thanks! Update: I know about the more elegant approaches, such as in C#, Python, Groovy, etc. I'm not directly looking for those examples. I'm really just wondering if there's still someone deep in a bunker, muttering about how wonderful public fields really are, and how the masses are all just sheep, etc. Update 2: Clearly static final public fields are the standard way to create public constants. I was referring more to using public fields for object state (even immutable state). I'm thinking that it does seem like a design flaw that one should use public fields for constants, but not for state… a language's rules should be enforced naturally, by syntax, not by guidelines.

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• Oracle RightNow Cloud Service Roadmap - Live Webcast, Nov 13, 6pm CET

  - by Richard Lefebvre

  Did you miss out on Oracle OpenWorld this year? Then make sure you don’t miss out on this Webinar.  The Oracle RightNow development team shares the latest innovations and integrations, including future roadmap, for the Oracle RightNow Service Cloud platform.  Find out how these innovations will help you deliver exceptional customer service to your customers.Join our live Webcast on Wednesday, November 13, 2013, 09:00 a.m. PT / 12:00 p.m. ET (18:00 p.m. CET) to get up to speed with the latest updates and future capabilities, and learn how you can: Provide a more engaging Web experience Increase the effectiveness of assisted service Deliver the right answer at the right time - all the time Agenda Topics How RightNow fits into Oracle's vision for Oracle Service The latest updates to the Oracle RightNow Cloud Service platform Oracle's key investment areas and roadmap for Oracle RightNow Cloud Service Don’t miss this chance to learn how you can delight your customers while improving cost and efficiency.Register Now

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• Named my RPi 512MB @jerpi_bilbo

  - by hinkmond

  To keep our multiple Raspberry Pi boards apart from each other, I've now named my RPi Model B w/512MB: "jerpi_bilbo", which stands for Java Embedded Raspberry Pi - Bilbo (named after the Hobbit from the J.R.R. Tolkien stories). I also, set up a Twitter account for him. You can follow him at: @jerpi_bilbo He's self-tweeting, manual prompted so far (using Java Embedded 7.0 and twitter4j Java library). Works great! I'm setting him up to be automated self-tweeting soon, so watch for that... Here's a pointer to the open source twitter4j Java library: download here Just unzip and extract out the twitter4j-core-2.2.6.jar and put it on your Java Embedded classpath. Here's how @jerpi_bilbo uses it to Tweet with his Java Embedded runtime: import twitter4j.*; import java.io.* public final class Tweet { public static void main(String[] args) { String statusStr = null; if ((args.length 0) && (args[0] != null)) { statusStr = args[0]; } else { statusStr = new String("Hello World!"); } // Create new instance of the Twitter class Twitter twitter = new TwitterFactory().getInstance(); try { Status status = twitter.updateStatus(statusStr); System.out.println ("Successfully updated the status to: " + status.getText()); } catch (Exception e) { e.printStackTrace(); } } } That's all you need. Java Embedded rocks the RPi! And, @jerpi_bilbo is alive... Hinkmond

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• Apache DS fails to list users

  - by CuriousMind

  Apache ds fails to list the users INFO | jvm 1 | 2012/03/28 15:54:04 | java.lang.Error: ERR_546 CRITICAL: page header magic for block 59 not OK 0 INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.recman.PageHeader.(PageHeader.java:95) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.recman.PageHeader.getView(PageHeader.java:124) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.recman.PageManager.getNext(PageManager.java:234) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.recman.PageCursor.next(PageCursor.java:104) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.recman.PhysicalRowIdManager.fetch(PhysicalRowIdManager.java:158) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.recman.BaseRecordManager.fetch(BaseRecordManager.java:324) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.recman.CacheRecordManager.fetch(CacheRecordManager.java:262) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.btree.BPage.loadBPage(BPage.java:899) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.btree.BPage.childBPage(BPage.java:890) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.btree.BPage.find(BPage.java:284) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.btree.BPage.find(BPage.java:285) INFO | jvm 1 | 2012/03/28 15:54:04 | at jdbm.btree.BTree.find(BTree.java:408) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.core.partition.impl.btree.jdbm.JdbmTable.get(JdbmTable.java:395) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.core.partition.impl.btree.jdbm.JdbmMasterTable.get(JdbmMasterTable.java:155) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.core.partition.impl.btree.jdbm.JdbmStore.lookup(JdbmStore.java:1332) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.core.partition.impl.btree.jdbm.JdbmStore.lookup(JdbmStore.java:70) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.xdbm.search.impl.EqualityEvaluator.evaluate(EqualityEvaluator.java:126) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.xdbm.search.impl.AndCursor.matches(AndCursor.java:234) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.xdbm.search.impl.AndCursor.next(AndCursor.java:143) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.xdbm.search.impl.AndCursor.next(AndCursor.java:139) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.core.partition.impl.btree.ServerEntryCursorAdaptor.next(ServerEntryCursorAdaptor.java:178) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.core.filtering.BaseEntryFilteringCursor.next(BaseEntryFilteringCursor.java:499) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.SearchHandler.readResults(SearchHandler.java:314) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.SearchHandler.doSimpleSearch(SearchHandler.java:749) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.SearchHandler.handleIgnoringReferrals(SearchHandler.java:978) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.SearchHandler.handleIgnoringReferrals(SearchHandler.java:78) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.ReferralAwareRequestHandler.handle(ReferralAwareRequestHandler.java:83) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.ReferralAwareRequestHandler.handle(ReferralAwareRequestHandler.java:57) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.LdapRequestHandler.handleMessage(LdapRequestHandler.java:208) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.handlers.LdapRequestHandler.handleMessage(LdapRequestHandler.java:58) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.handler.demux.DemuxingIoHandler.messageReceived(DemuxingIoHandler.java:232) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.directory.server.ldap.LdapProtocolHandler.messageReceived(LdapProtocolHandler.java:193) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.core.filterchain.DefaultIoFilterChain$TailFilter.messageReceived(DefaultIoFilterChain.java:713) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.core.filterchain.DefaultIoFilterChain.callNextMessageReceived(DefaultIoFilterChain.java:434) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.core.filterchain.DefaultIoFilterChain.access$1200(DefaultIoFilterChain.java:46) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.core.filterchain.DefaultIoFilterChain$EntryImpl$1.messageReceived(DefaultIoFilterChain.java:793) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.core.filterchain.IoFilterEvent.fire(IoFilterEvent.java:71) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.core.session.IoEvent.run(IoEvent.java:63) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.filter.executor.UnorderedThreadPoolExecutor$Worker.runTask(UnorderedThreadPoolExecutor.java:480) INFO | jvm 1 | 2012/03/28 15:54:04 | at org.apache.mina.filter.executor.UnorderedThreadPoolExecutor$Worker.run(UnorderedThreadPoolExecutor.java:434) INFO | jvm 1 | 2012/03/28 15:54:04 | at java.lang.Thread.run(Thread.java:619) INFO | jvm 1 | 2012/03/28 15:54:04 | [15:54:04] WARN [org.apache.directory.server.ldap.LdapProtocolHandler] - Null LdapSession given to cleanUpSession. INFO | jvm 1 | 2012/03/28 15:55:20 | [15:55:20] WARN [org.apache.directory.server.ldap.LdapProtocolHandler] - Unexpected exception forcing session to close: sending disconnect notice to client.

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• spring JDBC

  - by Adhir

  I am getting the following exception whe using derby to do a UPDATE in oracle Database org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is org.apache.derby.client.am.DisconnectException: A communication error has been detected. Communication protocol being used: Reply.fill(). Communication API being used: InputStream.read(). Location where the error was detected: insufficient data. Communication function detecting the error: *. Protocol specific error codes(s) TCP/IP SOCKETS at org.springframework.jdbc.datasource.DataSourceUtils.getConnection(DataSourceUtils.java:82) at org.springframework.jdbc.core.JdbcTemplate.execute(JdbcTemplate.java:522) at org.springframework.jdbc.core.JdbcTemplate.update(JdbcTemplate.java:737) at org.springframework.jdbc.core.JdbcTemplate.update(JdbcTemplate.java:795) at org.springframework.jdbc.core.JdbcTemplate.update(JdbcTemplate.java:803) at com.poc.data.dao.UserDerbyDao.create(UserDerbyDao.java:19) at com.poc.register.RegisterUtil.registerUser(RegisterUtil.java:34) at com.poc.service.MyService.doRegister(MyService.java:108) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:175) at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:67) at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:166) at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:114) at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:74) at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:114) at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:66) at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:658) at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:616) at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:607) at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:309) at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:425) at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:590) at javax.servlet.http.HttpServlet.service(HttpServlet.java:806) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) at java.lang.Thread.run(Unknown Source) Caused by: org.apache.derby.client.am.DisconnectException: A communication error has been detected. Communication protocol being used: Reply.fill(). Communication API being used: InputStream.read(). Location where the error was detected: insufficient data. Communication function detecting the error: *. Protocol specific error codes(s) TCP/IP SOCKETS at org.apache.derby.client.net.NetAgent.throwCommunicationsFailure(Unknown Source) at org.apache.derby.client.net.Reply.fill(Unknown Source) at org.apache.derby.client.net.Reply.ensureALayerDataInBuffer(Unknown Source) at org.apache.derby.client.net.Reply.readDssHeader(Unknown Source) at org.apache.derby.client.net.Reply.startSameIdChainParse(Unknown Source) at org.apache.derby.client.net.NetConnectionReply.readExchangeServerAttributes(Unknown Source) at org.apache.derby.client.net.NetConnection.readServerAttributesAndKeyExchange(Unknown Source) at org.apache.derby.client.net.NetConnection.flowServerAttributesAndKeyExchange(Unknown Source) at org.apache.derby.client.net.NetConnection.flowUSRIDPWDconnect(Unknown Source) at org.apache.derby.client.net.NetConnection.flowConnect(Unknown Source) at org.apache.derby.client.net.NetConnection.(Unknown Source) at org.apache.derby.jdbc.ClientDriver.connect(Unknown Source) at java.sql.DriverManager.getConnection(Unknown Source) at java.sql.DriverManager.getConnection(Unknown Source) at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnectionFromDriverManager(DriverManagerDataSource.java:291) at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnectionFromDriverManager(DriverManagerDataSource.java:277) at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnectionFromDriverManager(DriverManagerDataSource.java:259) at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnection(DriverManagerDataSource.java:240) at org.springframework.jdbc.datasource.DataSourceUtils.doGetConnection(DataSourceUtils.java:113) at org.springframework.jdbc.datasource.DataSourceUtils.getConnection(DataSourceUtils.java:79) ... 37 more Any help Thanks in advance Adhir

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• Unexpected ArrayIndexOutOfBoundsException in JavaFX application, refering to no array

  - by Eugene

  I have the following code: public void setContent(Importer3D importer) { if (DEBUG) { System.out.println("Initialization of Mesh's arrays"); } coords = importer.getCoords(); texCoords = importer.getTexCoords(); faces = importer.getFaces(); if (DEBUG) { System.out.println("Applying Mesh's arrays"); } mesh = new TriangleMesh(); mesh.getPoints().setAll(coords); mesh.getTexCoords().setAll(texCoords); mesh.getFaces().setAll(faces); if (DEBUG) { System.out.println("Initialization of the material"); } initMaterial(); if (DEBUG) { System.out.println("Setting the MeshView"); } meshView.setMesh(mesh); meshView.setMaterial(material); meshView.setDrawMode(DrawMode.FILL); if (DEBUG) { System.out.println("Adding to 3D scene"); } root3d.getChildren().clear(); root3d.getChildren().add(meshView); if (DEBUG) { System.out.println("3D model is ready!"); } } The Imporeter3D class part: private void load(File file) { stlLoader = new STLLoader(file); } public float[] getCoords() { return stlLoader.getCoords(); } public float[] getTexCoords() { return stlLoader.getTexCoords(); } public int[] getFaces() { return stlLoader.getFaces(); } The STLLoader: public class STLLoader{ public STLLoader(File file) { stlFile = new STLFile(file); loadManager = stlFile.loadManager; pointsArray = new PointsArray(stlFile); texCoordsArray = new TexCoordsArray(); } public float[] getCoords() { return pointsArray.getPoints(); } public float[] getTexCoords() { return texCoordsArray.getTexCoords(); } public int[] getFaces() { return pointsArray.getFaces(); } private STLFile stlFile; private PointsArray pointsArray; private TexCoordsArray texCoordsArray; private FacesArray facesArray; public SimpleBooleanProperty finished = new SimpleBooleanProperty(false); public LoadManager loadManager;} PointsArray file: public class PointsArray { public PointsArray(STLFile stlFile) { this.stlFile = stlFile; initPoints(); } private void initPoints() { ArrayList<Double> pointsList = stlFile.getPoints(); ArrayList<Double> uPointsList = new ArrayList<>(); faces = new int[pointsList.size()*2]; int n = 0; for (Double d : pointsList) { if (uPointsList.indexOf(d) == -1) { uPointsList.add(d); } faces[n] = uPointsList.indexOf(d); faces[++n] = 0; n++; } int i = 0; points = new float[uPointsList.size()]; for (Double d : uPointsList) { points[i] = d.floatValue(); i++; } } public float[] getPoints() { return points; } public int[] getFaces() { return faces; } private float[] points; private int[] faces; private STLFile stlFile; public static boolean DEBUG = true; } And STLFile: ArrayList<Double> coords = new ArrayList<>(); double temp; private void readV(STLParser parser) { for (int n = 0; n < 3; n++) { if(!(parser.ttype==STLParser.TT_WORD && parser.sval.equals("vertex"))) { System.err.println("Format Error:expecting 'vertex' on line " + parser.lineno()); } else { if (parser.getNumber()) { temp = parser.nval; coords.add(temp); if(DEBUG) { System.out.println("Vertex:"); System.out.print("X=" + temp + " "); } if (parser.getNumber()) { temp = parser.nval; coords.add(temp); if(DEBUG) { System.out.print("Y=" + temp + " "); } if (parser.getNumber()) { temp = parser.nval; coords.add(temp); if(DEBUG) { System.out.println("Z=" + temp + " "); } readEOL(parser); } else System.err.println("Format Error: expecting coordinate on line " + parser.lineno()); } else System.err.println("Format Error: expecting coordinate on line " + parser.lineno()); } else System.err.println("Format Error: expecting coordinate on line " + parser.lineno()); } if (n < 2) { try { parser.nextToken(); } catch (IOException e) { System.err.println("IO Error on line " + parser.lineno() + ": " + e.getMessage()); } } } } public ArrayList<Double> getPoints() { return coords; } As a result of all of this code, I expected to get 3d model in MeshView. But the present result is very strange: everything works and in DEBUG mode I get 3d model is ready! from setContent(), and then unexpected ArrayIndexOutOfBoundsException: File readed Initialization of Mesh's arrays Applying Mesh's arrays Initialization of the material Setting the MeshView Adding to 3D scene 3D model is ready! java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 32252 at com.sun.javafx.collections.ObservableFloatArrayImpl.rangeCheck(ObservableFloatArrayImpl.java:276) at com.sun.javafx.collections.ObservableFloatArrayImpl.get(ObservableFloatArrayImpl.java:184) at javafx.scene.shape.TriangleMesh.computeBounds(TriangleMesh.java:262) at javafx.scene.shape.MeshView.impl_computeGeomBounds(MeshView.java:151) at javafx.scene.Node.updateGeomBounds(Node.java:3497) at javafx.scene.Node.getGeomBounds(Node.java:3450) at javafx.scene.Node.getLocalBounds(Node.java:3432) at javafx.scene.Node.updateTxBounds(Node.java:3510) at javafx.scene.Node.getTransformedBounds(Node.java:3350) at javafx.scene.Node.updateBounds(Node.java:516) at javafx.scene.Parent.updateBounds(Parent.java:1668) at javafx.scene.SubScene.updateBounds(SubScene.java:556) at javafx.scene.Parent.updateBounds(Parent.java:1668) at javafx.scene.Parent.updateBounds(Parent.java:1668) at javafx.scene.Parent.updateBounds(Parent.java:1668) at javafx.scene.Parent.updateBounds(Parent.java:1668) at javafx.scene.Parent.updateBounds(Parent.java:1668) at javafx.scene.Scene$ScenePulseListener.pulse(Scene.java:2309) at com.sun.javafx.tk.Toolkit.firePulse(Toolkit.java:329) at com.sun.javafx.tk.quantum.QuantumToolkit.pulse(QuantumToolkit.java:479) at com.sun.javafx.tk.quantum.QuantumToolkit.pulse(QuantumToolkit.java:459) at com.sun.javafx.tk.quantum.QuantumToolkit$13.run(QuantumToolkit.java:326) at com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:95) at com.sun.glass.ui.win.WinApplication._runLoop(Native Method) at com.sun.glass.ui.win.WinApplication.access$300(WinApplication.java:39) at com.sun.glass.ui.win.WinApplication$3$1.run(WinApplication.java:101) at java.lang.Thread.run(Thread.java:724) Exception in thread "JavaFX Application Thread" java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 32252 at com.sun.javafx.collections.ObservableFloatArrayImpl.rangeCheck(ObservableFloatArrayImpl.java:276) at com.sun.javafx.collections.ObservableFloatArrayImpl.get(ObservableFloatArrayImpl.java:184) The stranger thing is that this stack doesn't stop until I close the program. And moreover it doesn't point to any my array. What is this? And why does it happen?

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• Concurrency and Calendar classes

  - by fbielejec

  I have a thread (class implementing runnable, called AnalyzeTree) organised around a hash map (ConcurrentMap slicesMap). The class goes through the data (called trees here) in the large text file and parses the geographical coordinates from it to the HashMap. The idea is to process one tree at a time and add or grow the values according to the key (which is just a Double value representing time). The relevant part of code looks like this: // grow map entry if key exists if (slicesMap.containsKey(sliceTime)) { double[] imputedLocation = imputeValue( location, parentLocation, sliceHeight, nodeHeight, parentHeight, rate, useTrueNoise, currentTreeNormalization, precisionArray); slicesMap.get(sliceTime).add( new Coordinates(imputedLocation[1], imputedLocation[0], 0.0)); // start new entry if no such key in the map } else { List<Coordinates> coords = new ArrayList<Coordinates>(); double[] imputedLocation = imputeValue( location, parentLocation, sliceHeight, nodeHeight, parentHeight, rate, useTrueNoise, currentTreeNormalization, precisionArray); coords.add(new Coordinates(imputedLocation[1], imputedLocation[0], 0.0)); slicesMap.putIfAbsent(sliceTime, coords); // slicesMap.put(sliceTime, coords); }// END: key check And the class is called like this (executor is ExecutorService executor = Executors.newFixedThreadPool(NTHREDS) ): mrsd = new SpreadDate(mrsdString); int readTrees = 1; while (treesImporter.hasTree()) { currentTree = (RootedTree) treesImporter.importNextTree(); executor.submit(new AnalyzeTree(currentTree, precisionString, coordinatesName, rateString, numberOfIntervals, treeRootHeight, timescaler, mrsd, slicesMap, useTrueNoise)); // new AnalyzeTree(currentTree, precisionString, // coordinatesName, rateString, numberOfIntervals, // treeRootHeight, timescaler, mrsd, slicesMap, // useTrueNoise).run(); readTrees++; }// END: while has trees Now this is running into troubles when executed in parallel (the commented part running sequentially is fine), I thought it might throw a ConcurrentModificationException, but apparently the problem is in mrsd (instance of SpreadDate object, which is simply a class for date related calculations). The SpreadDate class looks like this: public class SpreadDate { private Calendar cal; private SimpleDateFormat formatter; private Date stringdate; public SpreadDate(String date) throws ParseException { // if no era specified assume current era String line[] = date.split(" "); if (line.length == 1) { StringBuilder properDateStringBuilder = new StringBuilder(); date = properDateStringBuilder.append(date).append(" AD") .toString(); } formatter = new SimpleDateFormat("yyyy-MM-dd G", Locale.US); stringdate = formatter.parse(date); cal = Calendar.getInstance(); } public long plus(int days) { cal.setTime(stringdate); cal.add(Calendar.DATE, days); return cal.getTimeInMillis(); }// END: plus public long minus(int days) { cal.setTime(stringdate); cal.add(Calendar.DATE, -days); //line 39 return cal.getTimeInMillis(); }// END: minus public long getTime() { cal.setTime(stringdate); return cal.getTimeInMillis(); }// END: getDate } And the stack trace from when exception is thrown: java.lang.ArrayIndexOutOfBoundsException: 58 at sun.util.calendar.BaseCalendar.getCalendarDateFromFixedDate(BaseCalendar.java:454) at java.util.GregorianCalendar.computeFields(GregorianCalendar.java:2098) at java.util.GregorianCalendar.computeFields(GregorianCalendar.java:2013) at java.util.Calendar.setTimeInMillis(Calendar.java:1126) at java.util.GregorianCalendar.add(GregorianCalendar.java:1020) at utils.SpreadDate.minus(SpreadDate.java:39) at templates.AnalyzeTree.run(AnalyzeTree.java:88) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334) at java.util.concurrent.FutureTask.run(FutureTask.java:166) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) at java.lang.Thread.run(Thread.java:636) If a move the part initializing mrsd to the AnalyzeTree class it runs without any problems - however it is not very memory efficient to initialize class each time this thread is running, hence my concerns. How can it be remedied?

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• Private cloud solution [Eucalyptus,OpenStack, Nimbus] for Java deployments [Glassfish, Tomcat]

  - by Tadas D.

  I am interested in a way to have private cloud which would host Glassfish (or Tomcat) server. Which option from Eucalyptus, Openstack or Nimbus would be best to deploy java applications on it? Or maybe there is something other and I am looking wrong at the problem? The way I imagine this, that I should have some shared storage that I could expand by introducing new nodes to this cluster and have easy management for glassfish instances: something like virtual machines images that I can start and stop on demand and that image is shared among nodes. I don't need concrete step-by-step solution here but guidelines how this should be done are very welcome.

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• Access Java based keystore directly on Sun ONE Webserver 6.1

  - by George Bailey

  The keystore seems to reside in one of /opt/SUNWwbsvr/alias/https-sub.domain.ext-hostname-cert8.db /opt/SUNWwbsvr/alias/https-sub.domain.ext-hostname-key3.db What tool would I use to access this file? I have tried these commands which did not work. /opt/SUNWwbsvr/bin/https/jdk/bin/keytool -certreq -keyalg RSA -file /tmp/test.csr -keystore /opt/SUNWwbsvr/alias/https-sub.domain.ext-hostname-cert8.db /opt/SUNWwbsvr/bin/https/jdk/bin/keytool -certreq -keyalg RSA -file /tmp/test.csr -keystore /opt/SUNWwbsvr/alias/https-sub.domain.ext-hostname-key3.db /opt/SUNWwbsvr/bin/https/jdk/bin/keytool -list -storepass password -keystore /opt/SUNWwbsvr/alias/https-sub.domain.ext-hostname-cert8.db /opt/SUNWwbsvr/bin/https/jdk/bin/keytool -list -storepass password -keystore /opt/SUNWwbsvr/alias/https-sub.domain.ext-hostname-key3.db They all gave me the error message keytool error: java.io.IOException: Invalid keystore format

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• How to reliably take Java Heap Dumps?

  - by karlcyr

  My team is running into difficulties when trying to take good heap dumps triggered by OutOfMemoryErrors. For specific reasons we are currently taking the dumps with jmap called from a bash script instead of using the HeapDumpOnOutOfMemoryError flag. We're using a 64-bit 1.6 JVM with a heap size around 3 GB. Our heap dumps fail 90% of the time (guesstimate). Is there anything we can do to improve our odds of getting a clean heap dump we can use to troubleshoot memory problems? I have read that jmap had major issues in Java 1.4 but that those issues should be mostly addressed now.

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• No sound from Java web applet

  - by Tom Savage

  Using Google Chrome and Mozilla Firefox browsers on Ubuntu 9.10, I am unable to get any sound out from Java (version 6 update 15) on Runescape or WebSDR. I'm only interested in getting WebSDR working and Runescape was the only other web applet I knew would have sound. Sound does work in a test applet I downloaded when run from the command line so it seems to be a web specific issue. Anyone else encountered or solved this or a similar issue? Are there any better applets out there that I can use to test my sound?

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• Java 6.0 Virtual Machine re-caches application on every load

  - by David Neale

  I have a Java application which is loaded and cached by the JRE and for most users it only needs to cache once unless the application software has changed. However, I have one computer that caches the entire application every time they load it. It is not the version of the JRE, I have that running on other machines. It also works on this machine if logged in as a local admin, just not as a standard user. Does anybody have any ideas on what might be causing this?

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• Java and Tomcat issue

  - by Steven Peake

  All, At the end of my teather with this and really would appreciate any pointers. I have a system that was installed with Tomcat 5.5.9 and JRE 6 update 13. My issue is that someone has come along and installed tomcat 6 and JRE 5. By this simple action they have destroyed the apps that were originally running on the machine. I have tried to remove the tomcat and java install and from what I can see it has all been removed. My issue, I am now trying to re-install the oringinal app, but this installer now throughs up a file location error and will not re-install the apache part of the installer. Can anyone advise of any hidden location were the apache software may have installed components. This is all installed on Windows Server 2003 R2. Many thanks for your help in advance.

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• Where to go to see an exception thrown by a browser based java app

  - by vaccano

  I have a java app that is running in my browser. At a specific point the app will crash. I would like to find the exception that is being thrown (if possible) so I can show it to the support of the company that makes the app. Is there a standard place for this? Or a way that capture it? (So I can prove that it is happening.) I am using Firefox, but could use IE if needed.

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• Import Java Trusted Certificate to JRE

  - by Zalastax

  I need to install a certificate from a Java app to a lot of people. I want to use a one click program or batch file to import it as a Trusted Certificate(in Control Panel-Security-Certificate). Then they won't need to press always allow first time they use the application. I have extracted the needed certificate as both a .csr and as a .cer (the .csr via Control Panel and the .cer via keytool). Now I need to get one of them back without any clicking in menus. I don't really understand the documentation of importing .cer with keytool and would like an example. Or are there an easier way than using keytool?

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• Picking only the value field out of Cloudwatch Dimensions, Java

  - by GroovyUser

  I have some data that are retried from the cloudwatch api's. Specifically I have used listMetrics. The data that I got from this call is : {Metrics: [{Namespace: Metric from grails, MetricName: hello123, Dimensions: [{Name: name, Value: 1425, }], }, {Namespace: Metric from grails, MetricName: hello123, Dimensions: [{Name: name, Value: 1068, }], }, That was the correct data as I would expect. I need a way to return only the value fields. Not others things. Is there any way to do this, in java? Thanks in advance.

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