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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Linux TC / Policy Routing tools

    - by Zoredache
    In addition to a really good firewall Linux has a builtin advanced routing and traffic shaping (lartc). There are many applications (firehol, firestarter, etc) to make the creation of iptables firewall easier, what similar to tools exist to make working with the policy routing and traffic control easy?

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  • ASUS N56VZ-S4209P Screen saver, Screen dimming,sleep/hibernation mode not working according to power management settings

    - by Alto Roos
    I have a problem with my ASUS N56VZ-S4209P(Win8, I7-3630QM) laptop. If I use the fn+f7 command to turn off the screen it turns on by itself after a few seconds (the time varies between 1-10 seconds). In addition to this my screensaver doesn't activate at all and the laptop doesn't dim its screen after X minutes or goes into sleep/hibernation mode as specified in the power options when plugged in or on battery. As far as my knowledge goes it's not caused by the mouse or track pad at all since I can unplug my mouse and disable the track pad but the problem persist. I presume this is caused by the same problem? Does anyone know of a fix for this problem? It would be greatly appreciated. . . . I seem to have found a solution to the problem related to the screen that turns itself on again. The Power4Gear application has a setting which enables you to turn a "Presentation mode" "On" and "Off", if that setting is "Off" then it doesn't turn the screen on without any human interaction. Thus that part of the problem is fixed.

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  • Volume control tools

    - by Stan
    Sometimes I feel watching some youtube in Chrome has very low volume even if I turn everything to 100%. Is there any tools can increase volume above the system's maximun? I know IndieVolume does, but that didn't support some of my applications. So try to look for some alternatives. thanks

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  • Design pattern for window management in a Java Swing app

    - by Lord Torgamus
    I've just started creating my very first little Java Swing app. When the program opens, it brings up a single, simple window with a label and a couple buttons. Clicking one of those buttons is supposed to wipe out the welcome screen and replace it with a totally different panel. I'm not sure what the best way to create that functionality is. One method would be to pass my JFrame as an argument into... just about every other component, but that feels hacky to me. Or, there's making each panel double as an action listener, but that doesn't seem right, either. Is there a design pattern I should be applying here? "Replace the contents of the main — and only — window" must be a reasonably common operation. A name for the pattern would be enough; I can use Google on my own from there. (I wouldn't say no to a longer explanation, though.)

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  • SVN Export or Recursively Remove .SVN Folders

    - by Ben Griswold
    I shared this script with a coworker yesterday. It doesn’t do much; it recursively deletes .svn folders from a source tree.  It comes in handy if you want to share your codebase or you get in a terrible spot with SVN and you just want to start all over. Just blow away all svn artifacts and use your mulligan. It’s true. You can nearly get the same result using the SVN export command which copies your source sans the .svn folders to an alternate location.  The catch is an export only includes those files/folders which exist under version control.  If you want a clean copy of your source – versioned or not – export just might not do. The contents of the .cmd file include the following: for /f "tokens=* delims=" %%i in (’dir /s /b /a:d *.svn’) do ( rd /s /q "%%i" ) Just download and drop the unzipped “SVN Cleanup.cmd” file into the root of the project, execute and away you go.  If you search around enough, I know you can find similar scripts and approaches elsewhere, but I’m still uploading my script for completeness and future reference. Download SVN Cleanup

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  • Dynamic Memory Allocation and Memory Management

    - by Bunkai.Satori
    In an average game, there are hundreds or maybe thousands of objects in the scene. Is it completely correct to allocate memory for all objects, including gun shots (bullets), dynamically via default new()? Should I create any memory pool for dynamic allocation, or is there no need to bother with this? What if the target platform are mobile devices? Is there a need for a memory manager in a mobile game, please? Thank you. Language Used: C++; Currently developed under Windows, but planned to be ported later.

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  • BPM Standard Edition to start your BPM project

    - by JuergenKress
    Oracle have launched the new BPM Standard Edition. BPM Standard Edition is an entry level BPM offering designed to help organisations implement their first few processes in order to prove the value of BPM within their own organisation. Based on the highly regarded BPM Suite, BPM SE is a restricted use license that is licensed on a Named User basis. This new commercial offering gives Partners and Oracle the opportunity to address new markets and fast track adoption of Oracle BPM by starting small and proving the Return on Investment by working closely with our Customers. This is a great opportunity for Partners to use BPM SE as a core element of your own BPM ‘go to market’ value propositions. Please contact either Juergen Kress or Mike Connaughton if you would like to make these value propositions available to the Oracle Field Sales organisation and to advertise them on the EMEA BPM intranet. Click here to see the replay of webcast and download the slides here. Need BPM support? E-Mail: [email protected] Tel. 441189247673 Additional updated BPM material: Whitepaper: BPM10g Usage Guidelines - Design Practices to Facilitate Migration to BPM 12c (Partner & Oracle confidential) Article: 10 Ways to Tactical Business Success with BPM To access the documents please visit the SOA Community Workspace (SOA Community membership required) SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: BPM Standard Edition,BPM Suite,BPM,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • Advice on SCRUM for the solitary developer [closed]

    - by ProfK
    Possible Duplicate: Agile for the Solo Developer I am looking for advice on the SCRUM process for a solitary developer. Most SCRUM resources I see focus on its use in a team environment, hence my question here. I'd like some guidance on structuring and managing my projects for SCRUM, with me as a solitary developer and business owner, but still occasionally including my clients for input and feedback. Areas I'm not clear on include resolving my backlog into 'sprintable' project areas and stories, defining user stories properly with a view to being digested by developer level users, defining feasible sprints for a single developer etc. Essentially I'm looking for advice on moving from using scrum in a team/office environment, with colleagues and project manager, and using chaos/cowboy-coding on my own, to assuming the role of PM myself and adopting scrum for work on my own. Any advice is welcome.

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  • RFID Applications in Supply Chain Management

    There are as many RFID applications as there are businesses. Some RFID applications have been around for decades, others are just starting to emerge. RFID, itself, is not a new technology; however, i... [Author: Nina Kalandadze - Computers and Internet - March 26, 2010]

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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  • Who organizes your Matlab code?

    - by KE
    After reading How to organize MATLAB code?, I had a follow up question. If you work in a group of Matlab programmers, who enforces the organization of the shared Matlab code and project matfiles? For example do you have a dedicated Matlab IT person, or does the most senior programmer issue guidelines that everyone must follow, or does everyone agree to follow a system? In my small group, each person has their own 'system'. Matlab code and project matfiles are either piled into a shared drive or tucked away on people's own computers. Hard to recreate work done by another person, or even to locate their code. There were lots of good suggestions on how to get organized. But it seems like someone has to make the trains run on time. Who does it in your group?

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  • install pymedia and python audio tools

    - by aaron
    I noticed a pattern of errors while trying to install PyMedia and Python Audio Tools. For both modules I run the following: $ python setup.py install Then I get a series of compilation errors, and then this: lipo: can't figure out the architecture type of: /var/folders/Kx/Kxxj4868HGi6VMhZLPyZN++++TI/-Tmp-//cch1y9AO.out error: command '/usr/bin/gcc-4.2' failed with exit status 1 I'm running Mac OS X 10.5, and this happens whether I'm using gcc-4.0 or gcc-4.2, Mac-Python 2.5 or 2.6, and MacPorts-Python 2.6. What's going on?

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  • Amazon S3 tools for Debian?

    - by Jonik
    I need to (programmatically, in a shell script) upload an EAR file to an Amazon S3 bucket on Debian (5.0.4). What, if any, Debian package provides simple, scriptable tools for that? (I want raw S3 bucket access, so please don't suggest solutions like Jungle Disk.)

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  • Windows Intune, Cloud Desktop management

    - by David Nudelman
    As a part of Microsoft Cloud computing strategy, Windows Intune beta was released today. Here’s a quick overview of what customers and IT consultants can do with the cloud service component of Windows Intune: Manage PCs through web-based console: Windows Intune provides a web-based console for IT to administrate their PCs. Administrators can manage PCs from anywhere. Manage updates: Administrators can centrally manage the deployment of Microsoft updates and service packs to all PCs. Protection from malware: Windows Intune helps protect PCs from the latest threats with malware protection built on the Microsoft Malware Protection Engine that you can manage through the Web-based console. Proactively monitor PCs: Receive alerts on updates and threats so that you can proactively identify and resolve problems with your PCs—before it impacts end users and your business. Provide remote assistance: Resolve PC issues, regardless of where you or your users are located, with remote assistance. Track hardware and software inventory: Track hardware and software assets used in your business to efficiently manage your assets, licenses, and compliance. Set security policies: Centrally manage update, firewall, and malware protection policies, even on remote machines outside the corporate network. And here a quick video about Windows Intune For support and questions go to : TechNet Forums for Intune Regards, David Nudelman

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  • 10 Package Management Operations You Need Synaptic for on Ubuntu

    - by Chris Hoffman
    The Ubuntu Software Center is a solid, user-friendly application, but sometimes you need more power. The Synaptic package manager – previously included with Ubuntu by default – can do many things the Ubuntu Software Center can’t. You can install Synaptic from the Ubuntu Software Center – just search for Synaptic. You can also perform all these operations from the terminal – but, if you need a powerful graphical application for managing packages, Synaptic can’t be beat. How to Play Classic Arcade Games On Your PC How to Use an Xbox 360 Controller On Your Windows PC Download the Official How-To Geek Trivia App for Windows 8

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  • I need help on methodologies for information system project [closed]

    - by Neenee Kale
    Basically I will be developing a student information system for parents and I am confused on what type of methodology I can use. Please recommend me a methodology which involves use cases the system development life cycle. I'm confused on what a methodology is as I've read loads of books and researched but I still don't seem to understand. I was going to use system development life cycle but I found out that this is not a methodology.

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  • Create .deb form gambas2 project

    - by Mauricio Andrés
    I have been working with Gambas 2 (the one in the software center), Actially I took the source code of other program and create a new program basen on that. But now that I finished, I can't create .deb files, gambas show me this error: La creación del paquete ha fallado. Package.MakeDebPackage.368: File or directory does not exist So I dont know what to do now, I really need this program. I tried with Gambas 3, but is too much work to do that the program based in Gmabas 2 works in Gambas 3, also I tried creating a .deb package and gambas get frozen. Please some help

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  • Connect to localdb using Sql Server management studio

    - by Magnus Karlsson
    I was trying to find my databse for local db under localhost etc but no luck. The following led me to just connect to it, kind of obvious really when you look at your connections string but.. its sunday morning or something.. From: http://blogs.msdn.com/b/sqlexpress/archive/2011/07/12/introducing-localdb-a-better-sql-express.aspx High-Level Overview After the lengthy introduction it's time to take a look at LocalDB from the technical side. At a very high level, LocalDB has the following key properties: LocalDB uses the same sqlservr.exe as the regular SQL Express and other editions of SQL Server. The application is using the same client-side providers (ADO.NET, ODBC, PDO and others) to connect to it and operates on data using the same T-SQL language as provided by SQL Express. LocalDB is installed once on a machine (per major SQL Server version). Multiple applications can start multiple LocalDB processes, but they are all started from the same sqlservr.exe executable file from the same disk location. LocalDB doesn't create any database services; LocalDB processes are started and stopped automatically when needed. The application is just connecting to "Data Source=(localdb)\v11.0" and LocalDB process is started as a child process of the application. A few minutes after the last connection to this process is closed the process shuts down. LocalDB connections support AttachDbFileName property, which allows developers to specify a database file location. LocalDB will attach the specified database file and the connection will be made to it.

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  • E-mail spam analyzing tools

    - by goran
    I have some mail logs, for which I assume that come from our hosted mail server antivirus: 1, antispam: 1, sanesecurity: 1, chkuser: 1, chkrbl: 1, chkmx: 1, chkptr: 0, greylistlevel: 0, rejectemptyfrom: 1, spamscore: 7.00, redirectspam: 1, maxrcpt: 30, maxdatabytes: 50000000, nightguard: 0, whitelistsigned: 1 (+ info on each message score) as plain text files. I was wondering if anyone knows which tool produce such logs and if there are any tools that would parse and analyze the logs?

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  • database scanning tools recommendation?

    - by stock99
    Lately my boss is asking me to looking into database scanners. I know very little about db scanning technology. Just wondering if it is worth to purchase tools like Sentrigo ( http://www.mcafee.com/us/about/sentrigo.aspx ) ? Does anyone have experience of using database scanner? Also, I'd like to know if there is any limitation on it. We already conducting internal OS and web scan on regular basis, by the way.

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