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  • What would be the most efficient use of e-mail addresses for ecommerce

    - by user18323
    I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer? I thought a standard 'sales, 'support' might work but it might look a little samey. Do users respond well when e-mails are replied by staff with named e-mail addresses such as [email protected] or a generic one? I am currently developing a small scale ecommerce website to gain some hands on insight into web retail. Any additional advice would be brilliant.

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  • Attend This Webcast To Learn How CG Manufacturers Are Stepping Up Their Efforts to Sell to Consumers

    - by Michael Hylton
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today. But are companies ready to engage? Recently, the Economist Intelligence Unit (EIU) conducted research sponsored by Oracle to better understand how Consumer Goods companies are engaging directly with consumers today and in the future. The survey involved CG executives across the globe as well as in-depth interviews with corporate leaders in the industry to explore their direct-to-consumer initiatives. Some key findings include: Pushing traditional media through new media channels is not enough to reach today's more plugged in, product-savvy consumer  CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels to enhance brand loyalty and drive product sales Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. This webinar will review the results of the research and panelists will discuss what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to engage directly with today's empowered consumer.

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  • Attend This Webcast To Learn How CG Manufacturers Are Stepping Up Their Efforts to Sell to Consumers

    - by Michael Hylton
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today. But are companies ready to engage? Recently, the Economist Intelligence Unit (EIU) conducted research sponsored by Oracle to better understand how Consumer Goods companies are engaging directly with consumers today and in the future. The survey involved CG executives across the globe as well as in-depth interviews with corporate leaders in the industry to explore their direct-to-consumer initiatives. Some key findings include: Pushing traditional media through new media channels is not enough to reach today's more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels to enhance brand loyalty and drive product sales Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. This webinar will review the results of the research and panelists will discuss what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to engage directly with today's empowered consumer.

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  • How to sell Agile development to clients [on hold]

    - by Sander Marechal
    Our development shop would really like to do more agile projects but we have a problem getting clients on board. Many clients want a budget and a deadline. It's hard to sell a client on an agile project when our competitors do come up with waterfall-based fixed deadlines and fixed prices. We know their fixed numbers are bad, but the client doesn't know that. So, we end up looking bad to the client because we can't fix the price or a deadline but our competitors can. So, how can you get your sales force to successfully sell a project that uses agile development methods, or a product that is developed using such methods? All the information I found seems to focus on project management and developers.

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  • Ops Center 12c - Update - Provisioning Solaris on x86 Using a Card-Based NIC

    - by scottdickson
    Last week, I posted a blog describing how to use Ops Center to provision Solaris over the network via a NIC on a card rather than the built-in NIC.  Really, that was all about how to install Solaris on a SPARC system.  This week, we'll look at how to do the same thing for an x86-based server. Really, the overall process is exactly the same, at least for Solaris 11, with only minor updates. We will focus on Solaris 11 for this blog.  Once I verify that the same approach works for Solaris 10, I will provide another update. Booting Solaris 11 on x86 Just as before, in order to configure the server for network boot across a card-based NIC, it is necessary to declare the asset to associate the additional MACs with the server.  You likely will need to access the server console via the ILOM to figure out the MAC and to get a good idea of the network instance number.  The simplest way to find both of these is to start a network boot using the desired NIC and see where it appears in the list of network interfaces and what MAC is used when it tries to boot.  Go to the ILOM for the server.  Reset the server and start the console.  When the BIOS loads, select the boot menu, usually with Ctrl-P.  This will give you a menu of devices to boot from, including all of the NICs.  Select the NIC you want to boot from.  Its position in the list is a good indication of what network number Solaris will give the device. In this case, we want to boot from the 5th interface (GB_4, net4).  Pick it and start the boot processes.  When it starts to boot, you will see the MAC address for the interface Once you have the network instance and the MAC, go through the same process of declaring the asset as in the SPARC case.  This associates the additional network interface with the server.. Creating an OS Provisioning Plan The simplest way to do the boot via an alternate interface on an x86 system is to do a manual boot.  Update the OS provisioning profile as in the SPARC case to reflect the fact that we are booting from a different interface.  Update, in this case, the network boot device to be GB_4/net4, or the device corresponding to your network instance number.  Configure the profile to support manual network boot by checking the box for manual boot in the OS Provisioning profile. Booting the System Once you have created a profile and plan to support booting from the additional NIC, we are ready to install the server. Again, from the ILOM, reset the system and start the console.  When the BIOS loads, select boot from the Boot Menu as above.  Select the network interface from the list as before and start the boot process.  When the grub bootloader loads, the default boot image is the Solaris Text Installer.  On the grub menu, select Automated Installer and Ops Center takes over from there. Lessons The key lesson from all of this is that Ops Center is a valuable tool for provisioning servers whether they are connected via built-in network interfaces or via high-speed NICs on cards.  This is great news for modern datacenters using converged network infrastructures.  The process works for both SPARC and x86 Solaris installations.  And it's easy and repeatable.

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  • Is porting a Windows application to Mac worth it? [closed]

    - by mikel
    I have a C# Windows application that sells for $35, and fairly regularly receive requests for a version for OS X too. I don't have any experience with Mac so far though, and so am not sure exactly how much work that would involve and if it would be worth it. If anyone's been in a similar position, it'd be very helpful to know: Roughly how many more (%) sales can you expect by porting to Mac ? Would you say it's worth the investment of a new Macbook Pro and the time of learning and porting to Objective-C ? Thanks in advance.

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  • New Marketing Assets Available

    - by swalker
    NEW translated demand generation materials available for the following Oracle Marketing Kits, designed to help partners generate sales around Oracle's solutions: Server & Storage: Improve Database Capacity Management with Oracle Storage and Hybrid Columnar Compression Server & Storage: Accelerating Database Test & Development with Sun ZFS Storage Appliance Server & Storage: Upgrade SAN Storage to Oracle Pillar Axiom Server & Storage: SPARC Refresh with Oracle Solaris Operating System Server & Storage: SPARC Server Refresh: The Next Level of Datacenter Performance with Oracle’s New SPARC Servers Server & Storage: Oracle Server Virtualization Server & Storage: Oracle Desktop Virtualization

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  • Get More From Your Service Request

    - by Get Proactive Customer Adoption Team
    Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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  • How to sell Agile development to (waterfall) clients

    - by Sander Marechal
    Our development shop would really like to do more agile projects but we have a problem getting clients on board. Many clients want a budget and a deadline. It's hard to sell a client on an agile project when our competitors do come up with waterfall-based fixed deadlines and fixed prices. We know their fixed numbers are bad, but the client doesn't know that. So, we end up looking bad to the client because we can't fix the price or a deadline but our competitors can. So, how can you get your sales force to successfully sell a project that uses agile development methods, or a product that is developed using such methods? All the information I found seems to focus on project management and developers.

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  • Oracle Honors Hitachi Data Systems with 2012 Taleo Customer Innovation Award

    - by Scott Ewart
    High-Tech Leader Recognized at Taleo World for its Strategic Initiative Aligning Talent, Performance and Revenues Oracle awarded the 2012 Taleo Customer Innovation Award to    Hitachi Data Systems (HDS), a wholly owned subsidiary of Hitachi, Ltd., for transforming performance management within its global sales organization with Oracle Taleo talent management solutions. The Taleo Innovation Awards honor and recognize Oracle Taleo customers that advance talent management initiatives using innovation, leadership and best practices. Oracle honored HDS along with finalists National Heritage Academies and CACI at a ceremony held September 13 at Taleo World in Chicago. Josh Bersin, President and CEO of Bersin & Associates, was the emcee for the ceremony. The honorees were selected from dozens of global submissions by a panel of influential industry analysts with expertise in talent management. To view the full story and press release, click here.

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  • New Solaris 11 book available

    - by user12611852
    A new Solaris 11 book is now available.  Congratulations to my colleague in the Oracle Public Sector Hardware sales organization "Dr. Cloud" Harry Foxwell and his co-writers on publishing Oracle Solaris 11 System Administration The Complete Reference Table of contents 1 The Basics of Solaris 11 2 Prepare a System for Solaris3 Installation Options4 Alternative Installations for Enterprise5 The Solaris Graphical Desktop Environment6 The Service Management Facility7 Solaris Package Management "Image Packaging System"8 Solaris at the Command Line9 File systems and ZFS10 Customize the Solaris Shells11 Users and Groups HF12 Solaris 11 Security13 Basic System Performance Tuning14 Solaris Virtualization15 Print Management16 DNS and DHCP17 Mail Services18 Mgmt of Trusted Extensions19 The Network File System 20 The FTP Server21 Solaris and Samba 22 Apache and the Web Stack Buy one today

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  • Oracle Fusion Applications Partner Update Webcasts

    - by Richard Lefebvre
    Every Thursday from November 29th - December 20th! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions. All sessions will be recorded and replays will be posted to this Oracle PartnerNetwork page. Please mark your calendar for these NEW Fusion Partner Update specific sessions: Click Here for logistics and dial-in details for each webcast. 11/29/12 Win Cloud SFA with Fusion CRM: Sales Positioning 12/6/12 Win Cloud SFA with Fusion CRM: Fusion CRM against SFDC 12/13/12 Implementing Fusion Applications: ERP Cloud Services, Back Office Solutions that Keep You in Front 12/20/12 Understanding Fusion Supply Chain Management (SCM) Opportunities PLEASE NOTE: This webcast series is for Oracle Partners and Oracle Employees ONLY.

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  • P-Commerce – What The Heck Is That?

    - by Michael Hylton
    We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce?  It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience. Ask yourself how well do you know your customer?  Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience? Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction.  Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.

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  • Consolidation in a Database Cloud

    - by B R Clouse
    Consolidation of multiple databases onto a shared infrastructure is the next step after Standardization.  The potential consolidation density is a function of the extent to which the infrastructure is shared.  The three models provide increasing degrees of sharing: Server: each database is deployed in a dedicated VM. Hardware is shared, but most of the software infrastructure is not. Standardization is often applied incompletely since operating environments can be moved as-is onto the shared platform. The potential for VM sprawl is an additional downside. Database: multiple database instances are deployed on a shared software / hardware infrastructure. This model is very efficient and easily implemented with the features in the Oracle Database and supporting products. Many customers have moved to this model and achieved significant, measurable benefits. Schema: multiple schemas are deployed within a single database instance. The most efficient model, it places constraints on the environment. Usually this model will be implemented only by customers deploying their own applications.  (Note that a single deployment can combine Database and Schema consolidations.) Customer value: lower costs, better system utilization In this phase of the maturity model, under-utilized hardware can be used to host more workloads, or retired and those workloads migrated to consolidation platforms. Customers benefit from higher utilization of the hardware resources, resulting in reduced data center floor space, and lower power and cooling costs. And, the OpEx savings from Standardization are multiplied, since there are fewer physical components (both hardware and software) to manage. Customer value: higher productivity The OpEx benefits from Standardization are compounded since not only are there fewer types of things to manage, now there are fewer entities to manage. In this phase, customers discover that their IT staff has time to move away from "day-to-day" tasks and start investing in higher value activities. Database users benefit from consolidating onto shared infrastructures by relieving themselves of the requirement to maintain their own dedicated servers. Also, if the shared infrastructure offers capabilities such as High Availability / Disaster Recovery, which are often beyond the budget and skillset of a standalone database environment, then moving to the consolidation platform can provide access to those capabilities, resulting in less downtime. Capabilities / Characteristics In this phase, customers will typically deploy fixed-size clusters and consolidate on a cluster until that cluster is deemed "full," at which point a new cluster is built. Customers will define one or a few cluster architectures that are used wherever possible; occasionally there may be deployments which must be handled as exceptions. The "full" policy may be based on number of databases deployed on the cluster, or observed peak workload, etc. IT will own the provisioning of new databases on a cluster, making the decision of when and where to place new workloads. Resources may be managed dynamically, e.g., as a priority workload increases, it may be given more CPU and memory to handle the spike. Users will be charged at a fixed, relatively coarse level; or in some cases, no charging will be applied. Activities / Tasks Oracle offers several tools to plan a successful consolidation. Real Application Testing (RAT) has a feature to help plan and validate database consolidations. Enterprise Manager 12c's Cloud Management Pack for Database includes a planning module. Looking ahead, customers should start planning for the Services phase by defining the Service Catalog that will be made available for database services.

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  • New! EBS CRM Service Request Templating Online

    - by Oracle_EBS
    In an effort to improve the user experience changes have been made to Service Request (SR) creation process using My Oracle Support (MOS). This change is now online for several high-use CRM products. We aimed to streamline the process by reducing the number of questions, making subsequent questions conditional on previous responses, reducing lists of problem categories, and recommending key documents/evidence which should be supplied to help the Support engineer progress the issue. The process is now divided into three steps: Problem - prompts for a summary of the issue, and what steps have to be performed to re-produce the issue More Information - users will see the biggest change, as they select the ‘Problem Type’, which then presents a series of suggested attachments to upload Severity/Contact - section records who to contact, by what means, and the degree of urgency for the issue. The products included are: · Incentive Compensation · Trade Management · Site Hub · Incentive Compensation Analytics for Oracle Data Integrator · TeleService · Install Base · Quoting · Sales · Field Service · Service Contracts

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  • Monitor offline adwords conversions

    - by Frank Meulenaar
    I'm trying to evaluate the usefulness of Google Adwords for a friend's site. I'm trying to count the number of sales per month, and see how many have found her page because of the Adwords campaign. Her site has an online order system, but she also gets customers that buy just via the email contact and never use the online order system. There aren't many conversions per month (usually only one to three), so I don't want to miss any conversions when I want to gauge the effectiveness of a campaign. Is there a good way to also include those conversions?

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  • Oracle Catalog – product overview for middleware

    - by JuergenKress
    Are you looking for quick overview of all the Oracle product and solutions? The answer is the Oracle Catalog which helps you to understand the whole stack from hardware, database, middleware all the way to applications. A great source and helpful for sales persons and customers. Make sure you add the file to your mobile device. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Catalog,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • New Exadata public references

    - by Javier Puerta
    The following customers are now public references for Exadata. Show your customers how other companies in their industries are leveraging Exadata to achieve their business objectives. MIGROS BANK - Financial Services - Switzerland Oracle EXADATA Database Machine + OBIEE 11gMigros Bank AG Makes Systems More Available and Improves Operational Insight and Analytics with a Scalable, Integrated Data Warehouse Success Story (English)Success Story(German) - Professional Services - United Arab Emirates Oracle EXADATA Database MachineTech Access Drives Compelling Proof-of-Concept Evaluations for Hardware Sales in Regions Largest Solutions CenterSuccess Story   - Saudi Arabia - Wholesale Distribution Oracle EXADATA Database Machine + OBIEE 11g Balubaid Group of Companies Reduces Help-Desk Complaints by 75%, Improves Business Continuity and System Response Success Story   - Nigeria - Communications Oracle EXADATA Database Machine Etisalat Accelerates Data Retrieval and Analysis by 99 Percent with Oracle Communications Data Model Running on Oracle Exadata Database Machine Oracle Press Release   ETISALAT BALUBAID GROUP TECH ACCESS

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  • Help Improve Oracle Products Usability at OOW

    - by Shay Shmeltzer
    We already wrote about all the great ADF related activities at OOW. But we wanted to also let you know about an additional activity you can participate in at OpenWorld: The Oracle Middleware User Experience team will be conducting focus groups and customer feedback activities at Oracle OpenWorld 2012 (Oct. 1st - Oct. 3rd). Customer participation helps Oracle develop outstanding products and solutions. Professionals of all types are invited to participate: Directors, Project & Product Managers, Finance, Sales, Human Resources, Marketing, Recruiters, Budget Managers,  and more. **To participate in these sessions you do not have to be registered for Oracle OpenWorld.** If you or someone you know is interested in participating, please email [email protected] with the following information: Name: Company Name:  Job Title: Email: Phone Number (work, mobile, include country code):

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  • Using an external hard drive as a server and be able to connect via wifi [on hold]

    - by user289228
    OK, so i have an old external HDD(seagate 1tb) and a windows computer just in case but im trying to set it up as a server for my home at the moment but if everything goes right i want to transfer it to being a database hub for the business i work for that way i can have more then one register at a time on the same basic database. The thing is im new to the whole server part along with im not well versed with ubuntu either so what im getting at is if i can get it setup, can i connect it on ubuntu and run a linux based Point of sales program but have multiple linked to the single server? i may be able to do it via the router, i think its a belkin n600 with usb port but at this moment i dont know what it is since im not home. i just need information if this is possible and if so, a guide would be appreciated.

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  • Pulling EasySearchASP.NET Off the Market

    Weve been talking about this for a while, and today is the magical day. EasySearchASP.net will no longer be a product sold by myKB.com, Inc. While the product still has a support life, and there are still (minute) sales, it is no longer financially prudent to keep the product on the market. Were not investing any more dev resources into the product, and every day the product is more and more dated. There are several competing options that are nice, and even public free options with Bing and Google...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Introducing the Metro User Interface on Windows 2012

    - by andywe
    Although I am a big fan of using PowerShell to do many of my server operations, that aspect is well covered by those far more knowledgeable than I, and there is vast information around the web already on that. The new Metro interface, and getting around both Windows 8 and Windows Server 2012 though is relatively new, even for those whop ran the previews. What is this? A blank Desktop!   Where did the start button go? Well, it is still there...sort of. It is hidden, and acts like an auto hidden component that appear only when the mouse is hovered over the lower left corner of the screen. Those familiar with Gnome or OSX can relate this to the "Hot Corners" functions. To get to the start button, hover your mouse in the very left corner of the task bar. Let it sit there a moment, and a small blue square with colored tiles in it called start will appear. Click it. I clicked it and now I have all the tiles..What is this?   Welcome to the Metro interface. This is a much more modern look, and although at first seems weird and cumbersome, I have actually found that it is a bit more extensible, allowing greater organization and customization than the older explorer desktop. If you look closely, you'll see each box represents either a program, or program group. First, a few basics about using the start view. First and foremost, a right mouse click will bring up a bar on the bottom, with an icon towards the right. Notice it is titled “All Apps”. An even easier way in many places is to hover your mouse in the exact opposite corner, in the upper right. A sidebar will open and expose what used to be a widget bar (remember Vista?), and there are options for Search, Start, and Settings.   Ok Great, but where is everything? It’s all there…Click the All Apps icon.   Look better? Notice the scroll bar at the bottom. Move it right..your desktop is sized to your content..so you can have a smaller, or larger amount of programs exposed. Each icon can be secondary clicked (right mouse click for most of us, and an options bar at the bottom, rather than the old small context menu, is opened with some very familiar options.   Notice the top of the Windows Explorer window has some new features. You still have your right mouse click functions, but since the shortcuts for these items already exist..just copy them. There are many ways, but here is a long way to show you more of the interface. 1. Right mouse click a program icon, and select the Open File Location option. 2. Trusty file manager opens…but if you look closely up at top edge of the window, you’ll see a nifty enhancement. An orange colored box that is titled Shortcut Tools and another lavender box Title Application tools. Each of these adds options at the top of the file manager window to make selection easy. Of course, you can still secondary click an item in the listing window too. 3. Click shortcut tools, right click your app shortcut and copy it. Then simply paste it into the desktop outside the File Explorer window Also note some of the newer features. The large icons up top below the menu that has many common operations. The options change as you select each menu item. Well, that’s it for this installment. I hope this helps you out.

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  • To be or not to be: a solutions architech [closed]

    - by jQwierdy
    short version: as a student taking a summer internship, whats more useful for later in my career, taking a job as a solutions Architect, or a software engineer? Long version: I'm a CS major in my 3rd year, I've interviewed with some of the big companies and did not get job offers year (Morgan Stanley, Microsoft, FacebooK) but did receive offers from a startup. I actually got two offers from the same start up. I really like the startup and despite the (much) lower wage at it compared to a bigger company, I could do solutions architecture. Solutions architects (I think) work more on figuring out high level solutions directly for clients, so I'd be working often with a sales team and developers. Everyone knows what (generally) a software engineer does. And so my question is this: for my career, what would be more beneficial to a) know how to do, and b) have on my resume.

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  • OOW 12: Thank you Oracle WebCenter Partners!

    - by kellsey.ruppel
    Yesterday evening we were happy to participate in the Oracle WebCenter Customer Appreciation Event! Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream sponsored a reception at The Palace Hotel for Oracle WebCenter customers. This event provided an exclusive opportunity for customers to network with their peers and meet and talk with executives from Oracle WebCenter Product Management, Development, and Marketing along with Oracle’s premiere Oracle WebCenter partners.  Christian Finn, Sr. Director of Product Management for Oracle WebCenter and Bob Crossman, Vice President of Oracle WebCenter Sales welcomed attendees and thanked everyone for their continued support and partnership with Oracle WebCenter. We had a great turnout and enjoyed an evening of socializing and networking.    Thanks again Oracle WebCenter partners!

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  • Data Source Security Part 2

    - by Steve Felts
    In Part 1, I introduced the default security behavior and listed the various options available to change that behavior.  One of the key topics to understand is the difference between directly using database user and password values versus mapping from WLS user and password to the associated database values.   The direct use of database credentials is relatively new to WLS, based on customer feedback.  Some of the trade-offs are covered in this article. Credential Mapping vs. Database Credentials Each WLS data source has a credential map that is a mechanism used to map a key, in this case a WLS user, to security credentials (user and password).  By default, when a user and password are specified when getting a connection, they are treated as credentials for a WLS user, validated, and are converted to a database user and password using a credential map associated with the data source.  If a matching entry is not found in the credential map for the data source, then the user and password associated with the data source definition are used.  Because of this defaulting mechanism, you should be careful what permissions are granted to the default user.  Alternatively, you can define an invalid default user to ensure that no one can accidentally get through (in this case, you would need to set the initial capacity for the pool to zero so that the pool is populated only by valid users). To create an entry in the credential map: 1) First create a WLS user.  In the administration console, go to Security realms, select your realm (e.g., myrealm), select Users, and select New.  2) Second, create the mapping.  In the administration console, go to Services, select Data sources, select your data source name, select Security, select Credentials, and select New.  See http://docs.oracle.com/cd/E24329_01/apirefs.1211/e24401/taskhelp/jdbc/jdbc_datasources/ConfigureCredentialMappingForADataSource.html for more information. The advantages of using the credential mapping are that: 1) You don’t hard-code the database user/password into a program or need to prompt for it in addition to the WLS user/password and 2) It provides a layer of abstraction between WLS security and database settings such that many WLS identities can be mapped to a smaller set of DB identities, thereby only requiring middle-tier configuration updates when WLS users are added/removed. You can cut down the number of users that have access to a data source to reduce the user maintenance overhead.  For example, suppose that a servlet has the one pre-defined, special WLS user/password for data source access, hard-wired in its code in a getConnection(user, password) call.  Every WebLogic user can reap the specific DBMS access coded into the servlet, but none has to have general access to the data source.  For instance, there may be a ‘Sales’ DBMS which needs to be protected from unauthorized eyes, but it contains some day-to-day data that everyone needs. The Sales data source is configured with restricted access and a servlet is built that hard-wires the specific data source access credentials in its connection request.  It uses that connection to deliver only the generally needed day-to-day information to any caller. The servlet cannot reveal any other data, and no WebLogic user can get any other access to the data source.  This is the approach that many large applications take and is the reasoning behind the default mapping behavior in WLS. The disadvantages of using the credential map are that: 1) It is difficult to manage (create, update, delete) with a large number of users; it is possible to use WLST scripts or a custom JMX client utility to manage credential map entries. 2) You can’t share a credential map between data sources so they must be duplicated. Some applications prefer not to use the credential map.  Instead, the credentials passed to getConnection(user, password) should be treated as database credentials and used to authenticate with the database for the connection, avoiding going through the credential map.  This is enabled by setting the “use-database-credentials” to true.  See http://docs.oracle.com/cd/E24329_01/apirefs.1211/e24401/taskhelp/jdbc/jdbc_datasources/ConfigureOracleParameters.html "Configure Oracle parameters" in Oracle WebLogic Server Administration Console Help. Use Database Credentials is not currently supported for Multi Data Source configurations.  When enabled, it turns off credential mapping on Generic and Active GridLink data sources for the following attributes: 1. identity-based-connection-pooling-enabled (this interaction is available by patch in 10.3.6.0). 2. oracle-proxy-session (this interaction is first available in 10.3.6.0). 3. set client identifier (this interaction is available by patch in 10.3.6.0).  Note that in the data source schema, the set client identifier feature is poorly named “credential-mapping-enabled”.  The documentation and the console refer to it as Set Client Identifier. To review the behavior of credential mapping and using database credentials: - If using the credential map, there needs to be a mapping for each WLS user to database user for those users that will have access to the database; otherwise the default user for the data source will be used.  If you always specify a user/password when getting a connection, you only need credential map entries for those specific users. - If using database credentials without specifying a user/password, the default user and password in the data source descriptor are always used.  If you specify a user/password when getting a connection, that user will be used for the credentials.  WLS users are not involved at all in the data source connection process.

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