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  • Problems with subversion (in gnome keyring, maybe), user=null

    - by Tom Brito
    I'm having a problem with my subversion in Ubuntu, and it's happening only on my computer, my colleagues are working fine. It asks for password for user "(null)": Password for '(null)' GNOME keyring: entering the password it shows: svn: OPTIONS of 'http://10.0.203.3/greenfox': authorization failed: Could not authenticate to server: rejected Basic challenge (http://10.0.203.3) What can be causing that (again: it's just on my computer, the svn server is ok).

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  • Friday Fun: Stream Master Unlimited

    - by Asian Angel
    In this week’s game your puzzle solving skills will be tested as you work to build paths between all the colored power nodes on each grid. With 300 puzzle grids and three difficulty levels to challenge you, will you be able to successfully connect all the power nodes from beginning to end in the game? Secure Yourself by Using Two-Step Verification on These 16 Web Services How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot

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  • Getting developers and support to work together

    - by Matt Watson
    Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

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  • Nuget Dependencies and latest Versions

    - by Rick Strahl
    NuGet is a great component distribution mechanism and it's awesome for consuming components and getting them into projects. However, creating NuGet packages and getting the version dependencies worked out reliably has been a challenge. Specifically the way dependency versions are pulled in by NuGet are somewhat counterintuitive. In this post I look at some of the issues and bring up some thoughts of how this could work better.

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  • IBM DB2 9.7, DBADM and my Rubik's Cube

    It's a challenge to adapt to change, but the changes in IBM DB2 9.7's Database Administrator authority bring significant database security benefits. Join Rebecca Bond as she shares some twists, some turns, and some clues regarding DB2 9.7's Database Administrator (DBADM) authority.

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  • Oiling the gears for the data dictionary

    Documenting the database is always a challenge, and there are many techniques you can use to help all the people on your team understand what all your tables are used for. David Poole brings us an easy way to implement a framework for documentation. The Future of SQL Server Monitoring "Being web-based, SQL Monitor 2.0 enables you to check on your servers from almost any location" Jonathan Allen.Try SQL Monitor now.

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  • Crawling a Content Folio

    - by Kyle Hatlestad
    Content Folios in WebCenter Content allow you to assemble, track, and access a logical group of documents and/or links.  It allows you to manage them as just a list of items (simple folio) or organized as a hierarchy (advanced folio).  The built-in UI in content server allows you to work with these folios, but publishing them or consuming them externally can be a bit of a challenge.   [Read More]

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  • Project Idea - Android

    - by Darren Young
    Hi, I am trying to come up with some project ideas for my final year at University, and I think that I have one that would offer be a (massive) challenge, and something I could potentially make money from. I just want to check something. Is it possible(from a photograph), to be able to determine somebodys face and the individual parts of that face - eyes, ears, nose, etc? This will probably be via Android. Thanks.

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  • what making a good soundtrack for social game

    - by Maged
    there are many successful social games in Facebook and other social sites like brain buddies, who has the biggest brain and word challenge.both of them have a great soundtrack while playing and in the beginning of the game . my question is how to find a good soundtrack or what's i should look for to find a good soundtrack like this that's help to attract the user specially for games that need concentration ?

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  • What tools exist for assessing an organisation's development capability?

    - by Eric Smith
    I have a bit of a challenge at work at the moment. Presently (and in fact, for some time now), we have been experiencing the following problems with some in-house maintained applications: Defects (sometimes quite serious) being released into production; The Customer (that is, the relevant business unit) perpetually changing their minds (or appearing to do so) about what issue to work on next; A situation where everyone seems to be in a "fire-fighting" mode a lot of the time; Development staff responding to operational requests from business users; ("operational" here means something that needs to be done in order to continue with business, or perhaps just to make a business user's life a little less painful, as opposed to fixing a bug in the application, or enhancing the application); Now I'm sure this doesn't sound particularly new or surprising to most of the participants on this Q&A site and no prizes for identifying the "usual suspects" when it comes to root causes. My challenge is that I have to persuade the higher-ups to do uncomfortable things in order to address all of this. The folk I need to persuade come from a mixture of the following two cultures: Accounting; IT Infrastructure. I have therefore opted for a strategy that draws from things with-which folk from such a culture would be most comfortable (at least, in my estimation), namely: numbers and tangibles. Of course modern development practitioners know all too well that this sort of thing isn't easily solved using an analytical mindset (some would argue that that mindset is, in fact, entirely inappropriate). Never-the-less, this is the dichotomy with-which I am faced, so that's the stake that I've put in the ground. I would like to be able to do research and use the outputs to present findings in the form of metrics and measures. I am finding it quite difficult, though, to find an agreed-upon methodology and set of templates for assessing an organisations development capability--the only thing that seems applicable is the Software Engineering Institute's Capability Maturity Model. The latter, however, seems dated and even then rather vague. So, the question is: Do any tools or methodologies (free or commercial) exist that would assist me in completing this assessment?

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  • Experiences with learning Chinese

    - by Greg Low
    I've had a few friends asking me about learning Chinese and what I've found works and doesn't work. I was answering a question on a mailing list today and I thought I should post this info where it might be useful to many. The question that was initially asked was whether Rosetta Stone was useful but I've provided much more info on learning the language here. I’ve used Rosetta Stone with Chinese but it’s really hard to know whether to recommend it or not. Rosetta Stone works the same way in all languages. They show you photos and then let you both see and hear the target language and get you to work out what they’re talking about. The thinking is that that’s how children learn. However, at first, I found it very frustrating. I’d be staring at photos trying to work out what they were really trying to get at. Sometimes it’s far from obvious. I could not have survived without Google Translate open at the same time. The other weird thing is that the photos are from a mixture of countries. While that’s good in a way, it also means that they are endlessly showing pictures of something that would never happen in the target language and culture. For any language, constant interaction with a speaker of the target language is needed. Rosetta Stone has a “Studio” option. That’s the best part of the program. In my case, it lets me connect around twice a week to a live online class from Beijing. Classes usually have the teacher plus two to four students. You get some Studio access with the initial packages but need to purchase it for ongoing use. I find it very inexpensive. It seems to work out to about $70 (AUD/USD) for six months. That’s a real bargain. The other downside to Rosetta Stone is that they tend to teach very formal language, but as with other languages, that’s not how the locals speak. It might have been correct at one point but no-one actually says that. As an example, Rosetta Stone teach Gonggòng qìche (pronounced roughly like “gong gong chee chure” for bus. Most of my friends from areas like Taiwan would just say Gongche. Google Translate says Zongxiàn (pronounced somewhat like “dzong sheean”) instead. Mind you, the Rosetta Stone option isn't really as bad as "omnibus"; it's more like saying "public bus". If you say the option they provide, people would understand you. I also listen to ChinesePod in the car. They also have SpanishPod. Each podcast is about five minutes of spoken conversation. It is very good for providing current language. Another resource I use is local Meetup groups. Most cities have these and for a variety of languages. It’s way less structured (just standard conversation) but good for getting interaction. The obvious challenge for Asian languages is reading/writing. The input editors for Chinese that are part of Windows are excellent. Many of my Chinese friends speak fluently but cannot read or write. I was determined to learn to do both. For writing, I’m talking about on a computer, not with a pen. (Mind you, I can barely write English with a pen nowadays). When using Rosetta Stone, you can choose to have the Chinese words displayed in pinyin (Wo xihuan xuéxí zhongguó) or in Chinese characters (???????) or both. This year, I’ve been forcing myself to just use the Chinese characters. I use a pinyin input editor in Windows though, as it’s very fast.  (The character recognition input in the iPad is also amazing). Notice from the example that I provided above that the pronunciation of the pinyin isn’t that obvious to us at first either.  Since changing to only using characters, I find I can now read many more Chinese characters fluently. It’s a major challenge though. I can read about 300 now and yet you need around 2,500 to be able to read a newspaper fairly well. Tones are a major issue for some Asian languages. Mandarin has four tones (plus a neutral tone) and there is a major difference in meaning between two words that are spelled the same in pinyin but with different tones. For example, Ma (3rd tone?) is a horse, Ma (1st tone?) is like “mom”, and ma (neutral tone?) is a question mark and so on. Clearly you don’t want to mix these up. As in English, they also have words that do sound the same but mean different things in different contexts. What’s interesting is that even though we see two words that differ only by tone as very similar, to a native speaker, if you say the right words with the wrong tone, you might as well have said a completely different word. My wife’s dialect of Chinese has eight tones. It’s much worse. The reason I’m so keen to learn to read/write Chinese is that even though the different dialects are pronounced so differently that speakers of one dialect often cannot understand another dialect, the writing is generally the same. The only difference is that many years ago, the Chinese government created a simplified set of characters for some of the most commonly used ones. Older Chinese and most Cantonese speakers often struggle with the simplified characters. This is the simplified form of “three apples”: ????   This is the traditional form of the same words: ????  Note that two of the characters are the same but the middle two are quite different. For most languages, the best thing is to watch current movies in the target language but to watch them with the target language as subtitles, not your native language. You want to know what they actually said, not what it roughly means (which is what the English subtitle would give you). The difficulty with Asian languages like Chinese is that you have the added challenge of understanding the subtitles when they are written in the target language. I wish there were Mandarin Chinese movies with pinyin subtitles. For learning to read characters, I also recommend HanCard on the iPad. It is targeted at the HSK language proficiency levels. (I’m intending to take the first HSK exam as soon as I’m ready). Hope that info helps someone get started.  

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  • Essential Tips For SEO

    Making a website that is made for SEO can be a challenge, but with some help you can manage. There are different tricks to get you're site up and running, with a good SEO background.

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  • Friday Fun: Naruto Star Students

    - by Asian Angel
    The best day of the week is finally here again, so something fun to make those torturous last few hours pass by quickly is always a good thing. This week your mission is to safely escort Tazuna to his home while battling an army of ninjas and the assassin Zabuza. Are your ninja skills up to the challenge?HTG Explains: What Are Character Encodings and How Do They Differ?How To Make Disposable Sleeves for Your In-Ear MonitorsMacs Don’t Make You Creative! So Why Do Artists Really Love Apple?

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  • Files and content search outside from opened Visual Studio solution

    - by Suresh Behera
    I have been using Visual studio for decade now and never notice a useful search option on “Find and Replace”  wizard.One of my client still use Windows XP for their development machine.We have set of projects separated to specific group or solutions. So,i always have challenge to find some contents or files other than current opened solutions.On windows 7 it is easier go folder and look for content but not so easy on windows XP.Following “Find and Replace” and content search found very helpful...(read more)

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  • DNNWorld 2012, The Trailer

    - by Chris Hammond
    Some people in the asp.net community love to hate on DotNetNuke ( see Shaun's latest blog post comments ), that’s fine, the rest of us are off having a good time with it and the community! Check out the trailer for DNNWorld 2012, coming up in Orlando Florida in October (you can register for DNN World at http://dnnworld.dotnetnuke.com ). For those of you who love to hate on DNN, I challenge you to give it another look. A lot has changed with the platform in the past 10 years, most recently in the...(read more)

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  • Richmond Code Camp 2010.1 &ndash; A Lap Around MEF

    - by John Blumenauer
    Thanks to all the attendees who came to my Lap Around MEF session at Richmond Code Camp today.   It seems many developers are seeking ways to make their applications more dynamic and extensible.  Hopefully, I provided them with a number of ideas on to get started with MEF and utilize it to tackle this challenge.  The slides from my session can be found HERE.  If you experience any problems downloading the slides or code, please let me know.

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  • Cool Tools You Can Use: Validation Templates for PeopleSoft Contracts Processes

    - by Mark Rosenberg
    This is the first in a series of postings we’ll be making under the heading of Cool Tools You Can Use. Our PeopleSoft product management team identified the need for this series after reflecting on the many conversations we have each year with our PeopleSoft community members. During these conversations, we were discovering that customers and implementation partners were often not aware that solutions exist to the problems they were trying to address and that the solutions were readily available at no additional charge. Thus, the Cool Tools You Can Use series will describe the business challenge we’ve heard, the PeopleSoft solution to the challenge, and how you can learn more about the solution so that everyone can be sure to make full use of what PeopleSoft applications have to offer. The first cool tool we’ll look at is the Validation Template for PeopleSoft Contracts Process Requests, which was first released in December 2013 as part of PeopleSoft Contracts 9.2 Update Image 4. The business issue our customers highlighted to us is the need to tightly control but easily configure and manage the scope of data that any user can process when initiating a process. Control of each user’s span of impact is essential to reducing billing reconciliation issues, passing span of authority audits, and reducing (or even eliminating) the frequency of unexpected process results.  Setting Up the Validation Template for a PeopleSoft Contracts Process With the validation template, organizations can easily and quickly ensure the software restricts the scope of transactions a user can affect and gives organizations the confidence to know that business processes are being governed effectively. Additionally, this control of PeopleSoft Contracts process requests can be applied and easily maintained and adjusted from a web browser thereby enabling analysts to administer the rules without having to engage software developers to customize the software. During the field validation template setup, an analyst specifies the combinations of fields that must contain values when a user tries to setup a run control and initiate a PeopleSoft Contracts process from a process request page. For example, for the Process Limits component, an organization could require that users enter a valid combination of values for the business unit, contract, and contract type fields or a value in the contract administrator field. Until the user enters a valid combination of entries on the process request page, he cannot launch the process. With the validation template activated for process request pages, organizations can be confident that PeopleSoft Contracts users will not accidentally begin generating invoices or triggering other revenue management processes for transactions beyond their scope of authority. To learn more about the Validation Template, please review the Defining Validation Templates section of the PeopleSoft Contracts PeopleBooks. 

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  • How to keep balance / Unlock items / achievement rules

    - by Mark Knol
    I'm working on an engine for a game, too learn javascript and just because its fun. I'm a flashdeveloper, I know how to build websites. Now making games is a different challenge, javascript is a challenge, but I'd love to learn how to structure code and what patterns are common. I dont mind if the game ever finish, I'm mostly interested in the programming part of it. I dont have a particular endresult in mind, so I'll see where it takes me. I currently have a system where you can buy items. The items cost a specified amount of gold, silver, diamonds etc. When you have selected and bought the item, it takes time before getting rewarded. When time is over, you are getting rewarded with other properties (gold, energy, diamonds). For example, you can buy an apple for 50gold, It takes a minute, you get rewarded with 75energy. Or if you take a run, it cost 50energy, it takes 5minutes, reward is 25gold and 25silver. These definitions is what i call actions. Currently I already have a system where this already works and I can define as much actions with as much properties as I want. The definitions I have kinda looks like this: {id:101, category:544, onInit:{gold:-75}, onComplete:{energy:75}, time:2000, name:"Apple", locked: false} {id:102, category:544, onInit:{gold:-135}, onComplete:{energy:145}, time:2000, name:"Banana", locked: false} {id:106, category:302, onInit:{energy:-50, power: -25}, onComplete:{gold:100, diamonds:2}, time:10000, name:"Run", locked: false} {id:107, category:302, onInit:{energy:-70, silver: -55}, onComplete:{gold:100}, time:10000, name:"Dance", locked: false} {id:108, category:302, onInit:{energy:-230, power: -355}, onComplete:{gold:70, silver:70}, time:10000, name:"Fitness", locked: false} Now, I would love to add a system where I can lock/unlock the actions using achievement rules. Lets say, if you buy 10 apples, you unlock a new action, like bananas which cost more, and reward more. In the future I maybe want to restrict achievements and actions to levels. I am kinda stuck how to structure this. I have 2 questions: Which patterns are used to define achievements? How/where are they defined? Should it be part of the action, or should it be a separate controller? Is it a good idea to register all completed actions to it? I think I want multiple types of achievement rules, Id love to hear some ideas how to develop it. How do you create/find a good balance, so the user does not get stuck or can cheat by repeat a pattern of actions to get too much rewards. I know there is not a simple answer and i'm lacking of a good game-concept, but I wonder if anyone created such a game and how you dealed and played with it.

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  • WebCenter Customer Spotlight: Indecopi

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryIndecopi Optimizes Patent Approval Management and Accelerates Customer Service Times by 40% Indecopi is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. The business challenge was to unify the agency’s technology infrastructure to create a business process management strategy, consolidate the organization’s Web platform and improve and automate information services for citizens and businesses, and streamline patent procedures by digitizing documentation. Indecopi optimized patent information services , organized information, provided around-the-clock online access to users, and developed a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Indecopi achieved impressive business result by reducing use of paper files by 50%, accelerating transaction approvals,  reduce nonvalue-added activities by 85% and  accelerated customer service times by 40%. Company OverviewPeru’s Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (Indecopi), the National Institute for the Defense of Competition and Protection of Intellectual Property, is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. Business ChallengesIndecopi's challenge was to unify the agency’s technology infrastructure to create a business process management strategy, starting with the Directorate of Inventions and New Technologies (DIN), consolidate the organization’s Web platform to meet new demands for software and process development, such as for patent applications, and improve and automate information services for citizens and businesses and streamline patent procedures by digitizing documentation. Solution DeployedIndecopi optimized patent information services with Oracle Business Process Management, automating processes to deliver expedient searches, and to create new services, such as alerts to users. They organized information and provided around-the-clock online access to users with Oracle WebCenter Content. In addition they used Oracle WebLogic Server to develop a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Business Results Indecopi achieved impressive business results Reduced use of paper files by 50% Accelerated transaction approvals  reduce nonvalue-added activities, such as manual document copying to obtain patents, by 85% Accelerated customer service times by 40% by optimizing procedures, such as searches and online information related to granting patents “Oracle Business Process Manager has been a paradigm shift in process management. By digitalizing and automating our patents information services, we can now manage everything in the simplest way possible, expanding our options for the creation of new services.” Sergio Rodríguez, Assistant Director, Inventions and New Technologies Directorate, Instituto Nacional de Defensa de la Competencia y la Propiedad Intelectual Additional Information Indecopi Customer Snapshot Oracle WebCenter Content

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  • Could anyone suggest me some image manipulation techniques to be added to my image viewer??

    - by avi
    Hello, I'm trying to develop a small image viewer just as an exercise to sharpen my programming skills. So far , all the features that I could think of adding to it are zooming in and out, inverting the colors of the image and resizing. Could anyone suggest me a few more features?? You are also welcome to suggest anything which has not been implemented yet. I would like to take it as a learning challenge. Thanks.

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  • Was I wrong about JavaScript?

    - by jboyer
    Yes, I was. Recently, I’ve taken a good hard look at JavaScript. I’ve used it before but mostly in the capacity of web design. Using JQuery to make your web page do cool stuff is different than really creating a JavaScript application using all of the language constructs. What I’m finding as I use it more is that I may have been wrong about my assumptions about it. Let me explain.   I enjoyed doing cool stuff with JQuery but the limited experience with JavaScript as a language coupled with the bad things that I heard about it led me to not have any real interest in it. However, JavaScript is ubiquitous on the web and if I want to do any web development, which I do, I need to learn it. So here I am, diving deep into the language with the help of the JavaScript Fundamentals training course at Pluralsight (great training for a low price) and the JavaScript: The Good Parts book by Douglas Crockford.   Now, there are certainly parts of JavaScript that are bad. I think these are well known by any developer that uses it. The parts that I feel are especially egregious are the following: The global object null vs. undefined truthy and falsy limited (nearly nonexistent) scoping ‘==’ and ‘===’ (I just don’t get the reason for coercion)   However, what I am finding hiding under the covers of the bad things is a good language. I am finding that I am legitimately enjoying JavaScript. This I was not expecting. I’m not going to go into a huge dissertation on what I like about it, but some things include: Object literal notation dynamic typing functional style (JavaScript: The Good Parts describes it as LISP in C clothing) JSON (better than XML) There are parts of JavaScript that seem strange to OOP developers like myself. However, just because it is different or seems strange does not mean it is bad. Some differences are quite interesting and useful.   I feel that it is important for developers to challenge their assumptions and also to be able to admit when they are wrong on a topic. Many different situations can arise that lead to this, such as choosing the wrong technology for a problem’s solution, misunderstanding the requirements, etc. I decided to challenge my assumptions about JavaScript instead of moving straight into CoffeeScript or Dart. After exploring it, I find that I am beginning to enjoy it the more I use it. As long as there are those like Crockford to help guide me in the right way to code in JavaScript, I can create elegant and efficient solutions to problems and add another ‘arrow’ to the ‘quiver’, so to speak. I do still intend to learn CoffeeScript to see what the hub-bub is about, but now I no longer have to be afraid of JavaScript as a legitimate programming language.   Has something similar ever happened to you? Tell me about it in the comments below.

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  • Data Virtualization: Federated and Hybrid

    - by Krishnamoorthy
    Data becomes useful when it can be leveraged at the right time. Not only enterprises application stores operate on large volume, velocity and variety of data. Mobile and social computing are in the need of operating in foresaid data. Replicating and transferring large swaths of data is one challenge faced in the field of data integration. However, smaller chunks of data aggregated from a variety of sources presents and even more interesting challenge in the industry. Over the past few decades, technology trends focused on best user experience, operating systems, high performance computing, high performance web sites, analysis of warehouse data, service oriented architecture, social computing, cloud computing, and big data. Operating on the ‘dark data’ becomes mandatory in the future technology trend, although, no solution can make dark data useful data in a single day. Useful data can be quantified by the facts of contextual, personalized and on time delivery. In most cases, data from a single source may not be complete the picture. Data has to be combined and computed from various sources, where data may be captured as hybrid data, meaning the combination of structured and unstructured data. Since related data is often found across disparate sources, effectively integrating these sources determines how useful this data ultimately becomes. Technology trends in 2013 are expected to focus on big data and private cloud. Consumers are not merely interested in where data is located or how data is retrieved and computed. Consumers are interested in how quick and how the data can be leveraged. In many cases, data virtualization is the right solution, and is expected to play a foundational role for SOA, Cloud integration, and Big Data. The Oracle Data Integration portfolio includes a data virtualization product called ODSI (Oracle Data Service Integrator). Unlike other data virtualization solutions, ODSI can perform both read and write operations on federated/hybrid data (RDBMS, Webservices,  delimited file and XML). The ODSI Engine is built on XQuery, hence ODSI user can perform computations on data either using XQuery or SQL. Built in data and query caching features, which reduces latency in repetitive calls. Rightly positioning ODSI, can results in a highly scalable model, reducing spend on additional hardware infrastructure.

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  • Capitalizing on Knowledge and Improving Workforce Effectiveness with the NEW Oracle User Productivit

    There is no one-size fits all way to effectively tap a firm's intellectual capital. Companies must focus on how knowledge on the core processes and activities that enable it to compete is captured, used, and disseminated to build critical capabilities they need in order to succeed. Learn how organizations can master this challenge with Oracle User Productivity Kit and also hear what's new in Oracle UPK 3.6.1 and Oracle UPK Professional 6.3.

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  • Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

    - by Richard Lefebvre
    As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all... Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

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