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  • Temporary files & folders on Windows

    - by GRIGORE-TURBODISEL
    Emulating multithreading by loading a DLL multiple times (it's designed for this). Since LoadLibrary() doesn't really allow it, the DLL copies itself into a temporary file, via GetTempPath() and GetTempFileName(). It's a small file and upon thread destruction it frees the library and deletes the temporary file. Problem now is that the number of threads is configurable (maniacs can pick 50, 100, more) which basically exposes the risk of running unstable, crash and not go through the usual "delete temporary files" routine. Is it okay if I just leave those temporary files to die there? Does the OS usually clean the up by itself? Or should I write an autocleanup routine? If yes, how can I go about saving another temporary file to hold a list with those files, and not hit UAC restrictions or otherwise? Any ideas?

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  • How to handle injecting dependencies into rich domain models?

    - by Arne
    In a web server project with a rich domain model (application logic is in the model, not in the services) how do you handle injecting the dependencies into the model objects? What are your experiences? Do you use some form of AOP? Like Springs @Configurable annotation? Load time or build time weawing? Problems you encountered? Do you use manual injection? Then how do you handle different instantiation scenarios (creating of the objects through an library [like Hibernate], creating objects with "new" ...)? Or do you use some other way of injecting the dependencies?

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  • Is there a Java unit-test framework that auto-tests getters and setters?

    - by Michael Easter
    There is a well-known debate in Java (and other communities, I'm sure) whether or not trivial getter/setter methods should be tested. Usually, this is with respect to code coverage. Let's agree that this is an open debate, and not try to answer it here. There have been several blog posts on using Java reflection to auto-test such methods. Does any framework (e.g. jUnit) provide such a feature? e.g. An annotation that says "this test T should auto-test all the getters/setters on class C, because I assert that they are standard". It seems to me that it would add value, and if it were configurable, the 'debate' would be left as an option to the user.

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  • How to work with overlapping repositories in Mercurial

    - by Paul W Homer
    Often I want to have a main repository of source, shared by several "similar" projects. Each sub-project contains most of the same files, but is a specific configurable instance. That means there are usually a bunch of files and directories that need to be different for each instance. In CVS I used to create the main repository and the secondary ones, then use the modules file to bind the two together for a specific name. In SVN I used svn:externals to tie back the secondary directories into the main one. What works in Mercurial?

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  • Alternative to 'publish' in visual studio

    - by acidzombie24
    I am working on an app with configurable files. When i publish i notice 1) I get an installer which i dont think i can opt out of 2) I dont know where the install path is and if i change the config files the application will not install (maybe not run either if i edit them in the right place?) So what alternatives do i have? I would like some event i can run which builds in release mode then copies the release.exe and any config/media file and move it to path/deploy/prj/ so i can zip it or share it instead of a path in my sensitive path/src area (bonus is i can share deploy if i want all projects to be available (and no source)) Using visual studio 2010 -edit- also i need some data in src/relatedprj/bin/*, to be copied into the root

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  • Configuring log4j at runtime

    - by Neil
    I'm using org.apache.tools.ant.listener.Log4jListener to manage logging with my ant script. The ant script is highly configurable and designed to be run different ways with different parameters and therefore I need to be able to log to files specified at runtime. I have a log4j.properties which specifies a log file to be build.log, and despite my attempts to launch ant redefining properties defined in log4j.properties have been unsuccessful. The build ignores them and continues to write to build.log. I haven't found much support regarding writing to custom files unless it's in Java with their Logger class. Perhaps I'm thinking this through wrong. log4j.properties isn't treated in the same way as a property file in an ant script (hence overrideable from the command line)? Is there a way I can do this intelligently without writing a custom task or something?

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  • schedule task with spring mvc

    - by user3586352
    I want to run the following method every specific time in spring mvc project it works fine and print first output but it doesn't access the database so it doesn't display list the method public class ScheduleService { @Autowired private UserDetailService userDetailService; public void performService() throws IOException { System.out.println("first output"); List<UserDetail> list=userDetailService.getAll(); System.out.println(list); } config file <!-- Spring's scheduling support --> <task:scheduled-tasks scheduler="taskScheduler"> <task:scheduled ref="ScheduleService" method="performService" fixed-delay="2000"/> </task:scheduled-tasks> <!-- The bean that does the actual work --> <bean id="ScheduleService" class="com.ctbllc.ctb.scheduling.ScheduleService" /> <!-- Defines a ThreadPoolTaskScheduler instance with configurable pool size. --> <task:scheduler id="taskScheduler" pool-size="1"/>

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  • Generically creating objects in C#

    - by DrLazer
    What I am trying to do is load in objects from an XML save file. The problem is those objects are configurable by the user at runtime, meaning i had to use reflection to get the names and attributes of those objects stored in an XML file. I am in the middle of a recursive loop through the XML and up to the part where I need to create an object then thought ..... ah - no idea how to do that :( I have an array stuffed with empty objects (m_MenuDataTypes), one of each possible type. My recursive loading function looks like this private void LoadMenuData(XmlNode menuDataNode) { foreach (object menuDataObject in m_MenuDataTypes) { Type menuDataObjectType = menuDataObject.GetType(); if (menuDataObjectType.Name == menuDataNode.Name) { //create object } } } I need to put some code where my comment is but I can't have a big switch statement or anything. The objects in my array can change depending on how the user has configured the app.

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  • Design guidelines for cache mechanism

    - by Delashmate
    Hi All, I got assignment to write design for cache mechanism (this is work assignment, not homework), This is my first time writing a design document, Our program display images for doctors, and we want to reduce the parsing time of the images So we want to save the parsed data in advance (in files or inside database) Currently I have several design key ideas: Handle locks - each shared data structure should be handled, also files Test - add test to verify the data from the cache is equal to the data from the files To decouple the connection to the database- not to call directly to the database Cleanup mechanisem- to delete old files if the cahce directory exceed configurable threshold Support config file Support performance tool in the feature I will also add class diagram, data flow charts, and workflow What do you think I should add to the key ideas? Do you know good link to atricales about design? Thanks in advance, Dan

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  • Is directly executing SQL bad app design?

    - by Michael Lowman
    I'm developing an iOS application that's a manager/viewer for another project. The idea is the app will be able to process the data stored in a database into a number of visualizations-- the overall effect being similar to cacti. I'm making the visualizations fully user-configurable: the user defines what she wants to see and adds restrictions. She might specify, for instance, to graph a metric over the last three weeks with user accounts that are currently active and aren't based in the United States. My problem is that the only design I can think of is more or less passing direct SQL from the iOS app to the backend server to be executed against the database. I know it's bad practice and everything should be written in terms of stored procedures. But how else do I maintain enough flexiblity to keep fully user-defined queries? While the application does compose the SQL, direct SQL is never visible or injectable by the user. That's all abstracted away in UIDateTimeChoosers, UIPickerViews, and the like.

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  • A good ecommerce alternative to Magento?

    - by delboud
    I been dealing with Magneto for the last 6 months now and its a real headache, always some type of error, slow, bloated, dead community and overly complex to customize (and im a designer...) I look at others like zencart but seem kinda dated compared to magento, but are their any other solutions to replace magento thats better and with a good online community? the main selling points im looking for are configurable items (as in options for products), good online community and not so hard to customize or a nice amount of templates available. has to be free and hopefully open source and if it helps this is for a custom car accessories store

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  • Dynamic access to tables from another database inside an user function

    - by Alberto Martinez
    I have an user defined table function in SQL Server that aggregate data from several tables including a couple of tables of another database. That is done hardcoding the name of the database in the queries, but we want to make the database name configurable (because our databases usually share the server with the databases of other applications). I tried to construct a dynamic query string inside the function using the database name that is stored in a configuration table, but: When I tried exec(@sqlStatement) SQL Server said that execute string is not allowed inside a function. Then I tried exec sp_executesql @sqlStatement and the function was created, but when you execute it SQL Server says that inside a function you can only run extended functions and procedures. So the question is: is possible create a function or stored procedure that access a table in another database without having to recreate the function when the database name is different? TIA.

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  • Design cache mechanism

    - by Delashmate
    Hi All, I got assignment to write design for cache mechanism, This is my first time writing a design document, Our program display images for doctors, and we wan't to reduce the parsing time of the images So we want to save the parsed data in advance (in files or inside database) Currently I have several design key ideas Handle locks - each shared data structure should be handled, also files Test - add test to verify the data from the cache is equal to the data from the files To decouple the connection to the database- not to call directly to the database Cleanup mechanisem- to delete old files if the cahce directory exceed configurable threshold Support config file Support performance tool in the feature I will also add class diagram, data flow charts, and workflow What do you think I should add to the key ideas? Do you know good link to atricales about design? Thanks in advance, Dan

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  • How to predict result set row count?

    - by Saurabh Kumar
    I have an application where I create a big SQL query dynamically for SQL server 2008. This query is based on various search criteria which the user might give such as search by lastname, firstname, ssn etc. The requirement is that if the user gives a condition due to which the formed query might return a lot of rows(configurable for max N rows), then the application must send back a message instead to the user saying that he needs to refine his search query as the existing query will return too many rows. I would not want to bring back say, 5000 rows to the client and then discard that data just to show the user an error. What is an efficient way to tackle this issue?

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  • Next Phase of ECM 11g Now Available - New UCM & URM 11g, & Updated I/PM & IRM 11g

    - by michelle.huff
    We're excited to announce that the Oracle Enterprise Content Management Suite 11g is now available! Today, Oracle announced ECM Suite 11g, a part of Fusion Middleware 11gR1 Patchset 2 release, which builds upon the Imaging and Process Management (I/PM) and Information Rights Management (IRM) 11g release earlier this year. Universal Content Management (UCM) and Universal Records Management (URM) 11g are now available with many new features and enhancements. All ECM products are localized into 27 languages, use a single repository, a single installer, centralized administration, and all run on the same Fusion Middleware tech stack. Oracle ECM Suite 11g, is better integrated to fit the way you work, with extreme performance and extreme scalability. Universal Content Management One click Web content management - brings Web content management authoring, design and presentation capabilities directly into how organizations design sites, portals, and custom Web applications. Simply take in the right amount of WCM that meets your needs - all without having to rewrite the application or port it over to a new technology stack or framework. Greater business user empowerment - with next generation desktop integrations and "smart productivity folders", new Web site "design mode" for business users, and enhanced rich media support enabling users to better work with photography, graphics, videos & podcasts created today as well as contribute content within Flash files directly from the Web. Advanced manageability with extreme performance & scalability - centralized system monitoring, installation, logging, performance metrics & diagnostics, with new built in "fast check-in" features, redesigned component management interface - all running on Fusion Middleware infrastructure. Universal Records Management Enhanced user experience: Oracle URM 11g makes records management easier for both business users and records administrators. Simplifications in the end user experience allow the creation of bookmarks into often-used part of the file plan, easy copying of categories and dispositions, and integrated folder and records search. The records management dashboard provides a consolidated view into records administrator tasks and system performance. DoD 5015.02 v3: Oracle URM is fully certified against all part of the US Department of Defense records management standard - baseline, classified, and Freedom of Information and Privacy Act. This enables Federal, state, & local governments & public agencies, as well as private companies, to maintain regulated compliance. Expanded functionality through Oracle integrations: Oracle URM 11g allows for an expanded set of functionality through integration capabilities with other Oracle products. This includes configurable records definition capabilities directly within a UCM instance. An out of the box integration with Oracle BI Publisher provides easily configured and robust reporting. Additionally, 11g offers an out of the box Oracle Secure Enterprise Search integration enabling real time full text discovery across disparate systems in an organization. Read the Press Release Watch the 3 Minute ECM 11g Video Get Up to Speed with the What's New in ECM Suite Datasheet Learn More on OTN with new tutorials, downloads and whitepapers

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  • Innovation, Adaptability and Agility Emerge As Common Themes at ACORD LOMA Insurance Forum

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance is blogging from the show floor of the ACORD LOMA Insurance Forum this week. Sessions at the ACORD LOMA Insurance Forum this week highlighted the need for insurance companies to think creatively and be innovative with their technology in order to adapt to continuously shifting market dynamics and drive business efficiency and agility.  LOMA President & CEO Robert Kerzner kicked off the day on Tuesday, citing how the recent downtown and recovery has impacted the insurance industry and the ways that companies are doing business.  He encouraged carriers to look for new ways to deliver solutions and offer a better service experience for consumers.  ACORD President & CEO Gregory Maciag reinforced Kerzner's remarks, noting how the industry's approach to technology and development of industry standards has evolved over the association's 40-year history and cited how the continued rise of mobile computing will change the way many carriers are doing business today and in the future. Drawing from his own experiences, popular keynote speaker and Apple Co-Founder Steve Wozniak continued this theme, delving into ways that insurers can unite business with technology.  "iWoz" encouraged insurers to foster an entrepreneurial mindset in a corporate environment to create a culture of creativity and innovation.  He noted that true innovation in business comes from those who have a passion for what they do.  Innovation was also a common theme in several sessions throughout the day with topics ranging from modernization of core systems, automated underwriting, distribution management, CRM and customer communications management.  It was evident that insurers have begun to move past the "old school" processes and systems that constrain agility, implementing new process models and modern technology to become nimble and more adaptive to the market.   Oracle Insurance executives shared a few examples of how insurers are achieving innovation during our Platinum Sponsor session, "Adaptive System Transformation:  Making Agility More Than a Buzzword." Oracle Insurance Senior Vice President and General Manager Don Russo was joined by Chuck Johnston, vice president, global strategy and alliances, and Srini Venkatasantham, vice president of product strategy.  The three shared how Oracle's adaptive solutions for insurance, with a focus on how the key pillars of an adaptive systems - configurable applications, accessible information, extensible content and flexible process - have helped insurers respond rapidly, perform effectively and win more business. Insurers looking to innovate their business with adaptive insurance solutions including policy administration, business intelligence, enterprise document automation, rating and underwriting, claims, CRM and more stopped by the Oracle Insurance booth on the exhibit floor.  It was a premiere destination for many participating in the exhibit hall tours conducted throughout the day. Finally, red was definitely the color of the evening at the Oracle Insurance "Red Hot" customer celebration at the House of Blues. The event provided a great opportunity for our customers to come together and network with the Oracle Insurance team and their peers in the industry.  We look forward to visiting more with of our customers and making new connections today. Helen Pitts is senior product marketing manager for Oracle Insurance. 

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  • The 2010 Life Insurance Conference - Washington, DC

    - by [email protected]
    How ironic to be in Washington, DC on April 15 - TAX DAY! Fortunately, I avoided IRS offices and attended the much more enjoyable 2010 Life Insurance Conference, presented by LIMRA, LOMA SOA and ACLI. This year's conference offered a variety of tracks focused on the Life Industry including Distribution/Marketing Marketing, Administration, Actuarial/Product Development, Regulatory, Reinsurance and Strategic Management. President and CEO of the ACLI, Frank Keating, opened the event by moderating a session titled "Executive Viewpoint on new Opportunities." Guest speakers included Ted Mathas, President and CEO of NY Life, and John Walters, President and CEO of Hartford Life. Both speakers were insightful as they shared the challenges and opportunities each company faces and the key role life insurance companies play in our society and the global economy. There were several key themes that were reiterated in multiple sessions throughout the conference - the economy is on the rebound, optimism is growing, consumer spending is up and an uptick in employment is likely to follow. The threat of a double dip recession has seemed to passed. Good news for our industry, and welcomed by all in attendance. Of special interest to me, given my background, was some research shared by both The Nolan Group and Novarica in separate sessions. Both firms indicate that policy administration upgrades/replacement projects remain a top priority in 2010. Carriers continue to invest in modern technology. Modern ultra-configurable systems enable carriers to switch from a waterfall to an agile project methodology, which often entails a "culture change" within an organization. Other themes heard throughout the two-day event: Virtually all sessions focused on People, Process and Technology! Product innovation, agility and speed to market are as important as ever. Social Networks and Twitter are becoming more popular ways of communicating with both field and dispersed staff. Several sessions focused on the application, new business and underwriting process. Companies continue looking for ways to increase market agility, accelerate speed to market, address cost issues and improve service levels across the process. They recognize the need to ease the way to do business with both producers and consumers. Author and economic futurist Jeff Thredgold presented an entertaining, informative and humorous general session on Wednesday afternoon that focused on the US and global economies, financial markets and retirement outlook. Thredgold did not disappoint anyone with his message! The Thursday morning general session was keynoted by Therese Vaughan (CEO - NAIC) and Thomas Crawford (President of C2 Group). Both speakers gave a poignant view of the recent financial crisis and discussed "Putting the Pieces Back Together." Therese spoke of the recent financial turmoil and likely changes to regulations to the financial services sector. Tom's topics focused on economic recovery and the political environment in Washington, and how that impacts our industry. Next year's event will be April 11-13, 2011 in Las Vegas. Roger A.Soppe, CLU, LUTCF, is the Senior Director of Insurance Strategy, Oracle Insurance.

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  • ROA on top of SOA

    - by Vaibhav Pujari
    I already have a stable Service Oriented Architecture for my application which exposes services as API calls. (the verbs) Now, I need to build a Resource Oriented Architecture to expose a RESTful API to interact with the application objects. (the nouns) What are the best practices to reuse the existing services: - without any persistence inside my new code. - without putting unnecessary logic into the REST layer i.e. it should ideally just leverage the services provided by SOA API. I want this layer to be as thin as possible. - without modifying the existing SOA API - allow easy extension of the REST API i.e. it should be easy to add more resources without changing the (yet to be written) core code. (I want to make resource names and their associated actions configurable so more contributors can easily add resources without a need to understand my module) Any advices/suggestions how to achieve this? Edit: Adding more info My Stack: My existing stacks is in Java. But since I plan to just use the services, I don't think that should affect the design of new REST code. I am planning to implement the new REST code in PHP. How well the services map to resources? Some services are mapped well i.e. there are services for creating, updating application objects. But for other application objects, there are no direct services available. More importantly, there are actions beyond just create, update etc. that apply to application objects. And I would like to provide some way for these actions to be exposed through REST. Since these are verbs, how do I deal with them? Where exactly I need help? I would appreciate any help towards high level design to accomplish the task along-with making the framework extendible. For instance, tomorrow there are some new services added to my SOA layer, I want to make sure it is easy for a fresh developer to write a REST call by simply registering a new resource (in a config file/db) and write code for connecting it with SOA calls. Just like plugin.

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  • The Oracle Cash Management Secret Very Few Customers Know About

    - by Theresa Hickman
    Did you know that Oracle Cash Management has a robust positioning feature? I had no idea. I was under the mistaken impression that Oracle Cash Management only did bank statement reconciliations. It seems I am not alone. In fact, many Oracle Financials customers are also not aware of this even though it is delivered for free with the Oracle Financials license. Even better, last week, Oracle released an enhancement to Oracle Cash Management for Release 12 that will greatly help customers with their cash positioning needs. As we all know, credit is tight these days. Companies need better visibility of their cash and other liquidity positions to make better use of their cash resources. Today, many customers are managing their cash positions manually using spreadsheets. We also hear how many of them are maintaining larger than normal balances in numerous bank accounts because they just do not have the visibility, and therefore the comfort they need. Although spreadsheets may work in the short-term, they are not the best way to manage your cash positions for the long-term especially if you have dozens, or even hundreds of bank and brokerage accounts. Also, spreadsheets are a lot more risky because they can be overwritten, deleted, difficult to audit, etc. With the newly enhanced positioning feature in Oracle Cash Management, customers can manage their daily cash positions using an excel-like interface that is very flexible and user-configurable. You can link the worksheet to an unlimited number of bank accounts to automatically retrieve your opening balances, the current/intra-day cash inflows and outflows, as well as your expected cash flows from your Fx, Investment and Debt positions if you have Oracle's Treasury module . Oracle Cash Management also has direct integration with Oracle Receivables, Oracle Payables, and Payroll, which adds to the comprehensive picture of what's happening with your organizations' cash in real-time. Here's a screen shot of what the cash positioning page looks like: View image As you can see, your Treasurers can obtain a holistic view of all cash positions across any number of bank accounts as well as other sources of cash flow movements. Depending on how they manage their accounts, they can also use this feature to initiate or monitor bank account sweeps or transfers between their zero balance accounts (ZBA) or cash pools. The cash position worksheet provide drill down for more detail and the ability to manually enter items directly into the worksheet for even greater flexibility and control. The enhancements to this feature were released last week. The following list the patches for Release 12.0.6 and 12.1.1: For more information, visit the following website. http://launch.oracle.com. PIN: yes2try

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  • Highlights from recent Yammer video

    - by Eric Jensen
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} A few weeks back, Ryan Kennedy of Yammer gave a talk about Berkeley DB Java Edition. You can find it posted here on Alex Popescu's Blog, or go directly to the video post itself. It was full of useful nuggets of information, such as why they chose to use BDB JE, performance, and some tips & tricks at the end. At over 40 minutes, the video is quite long. Ryan is an entertaining speaker, so I suggest you watch all of it. But if you only have time for the highlights, here are some times you can sync to:  06:18 hear the Berkeley DB JE features that caused Yammer select it, including: replication auto leader election, failover configurable durability and consistency guarantees 23:10 System performance characteristics 35:08 Check out the tips and tricks for using Berkeley DB JE I know the Berkeley DB development team is very pleased that BDB JE is working out well for Yammer. We definitely encourage others out there to take note of this success, especially if your requirements are similar to Yammer's (which Ryan outlines at the beginning of his talk)

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  • Windows Azure Diagnostics: Next to Useless?

    - by Your DisplayName here!
    To quote my good friend Christian: “Tracing is probably one of the most discussed topics in the Windows Azure world. Not because it is freaking cool – but because it can be very tedious and partly massively counter-intuitive.” <rant> The .NET Framework has this wonderful facility called TraceSource. You define a named trace and route that to a configurable listener. This gives you a lot of flexibility – you can create a single trace file – or multiple ones. There is even nice tooling around that. SvcTraceViewer from the SDK let’s you open the XML trace files – you can filter and sort by trace source and event type, aggreate multiple files…blablabla. Just what you would expect from a decent tracing infrastructure. Now comes Windows Azure. I was already were grateful that starting with the SDK 1.2 we finally had a way to do tracing and diagnostics in the cloud (kudos!). But the way the Azure DiagnosticMonitor is currently implemented – could be called flawed. The Azure SDK provides a DiagnosticsMonitorTraceListener – which is the right way to go. The only problem is, that way this works is, that all traces (from all sources) get written to an ETW trace. Then the DiagMon listens to these traces and copies them periodically to your storage account. So far so good. But guess what happens to your nice trace files: the trace source names get “lost”. They appear in your message text at the end. So much for filtering and sorting and aggregating (regex #fail or #win??). Every trace line becomes an entry in a Azure Storage Table – the svclog format is gone. So much for the existing tooling. To solve that problem, one workaround was to write your own trace listener (!) that creates svclog files inside of local storage and use the DiagMon to copy those. Christian has a blog post about that. OK done that. Now it turns out that this mechanism does not work anymore in 1.3 with FullIIS (see here). Quoting: “Some IIS 7.0 logs not collected due to permissions issues...The root cause to both of these issues is the permissions on the log files.” And the workaround: “To read the files yourself, log on to the instance with a remote desktop connection.” Now then have fun with your multi-instance deployments…. </rant>

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Contract Lifecycle Management for Public Sector

    - by jeffrey.waterman
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} One thing Oracle never seems to get enough credit for is its consistent quest to improve its products, even the ones as established as its back-office solutions. Here is another example of one of the latest improvements: Contract Lifecycle Management for Public Sector, or CLM. The latest EBS module geared specifically for the Federal acquisition community. Our existing customers have been asking Oracle for years to upgrade its Advanced Procurement Suite to meet the complex procurement processes of the Federal Government. You asked; we listened. Oracle, with direct input from Federal agencies, subject matter experts, integration partners, and the Federal acquisition community, has expanded and deepened its procurement suite to meet the unique demands of the Federal acquisition community. New benefits/features include: Contract Line Item/Sub-Line Item (CLIN/SLIN) structures Configurable Document Numbering Complex Pricing Contract Types ( as per FAR Part 16) Option lines and exercising of options Incremental Funding capability Support for multiple document types (delivery orders, BPA call orders, awards, agreements, IDIQ contracts) Requisition lines to fund modifications Workload assignment and milestones Contract Action Reporting to FPDS-NG I’ve been conducting many tests over the past few months and have been quite impressed with the depth of features and the seamless integration to Federal Financials, specifically the funds control within the financials. Again, thank you for reading. If you have suggestions for future posts, please leave them in the comments section and I’ll take it from there.

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  • What are the drawbacks of sending XML to browsers and let them apply XSLT?

    - by MainMa
    Context Working as a freelance developer, I often made websites completely based on XSLT. In other words, on every request, an XML file is generated, containing everything we need to know about the page content: the name of the user currently logged in, the top menu entries, if this menu is dynamic/configurable, the text to display in a specific area of the page, etc. Then XSL process (caches, etc.) it to HTML/XHTML page to send to the browser. It has a good point to make it easier to create small-scale websites, especially with PHP. It is a sort of template engine, but which I prefer to other template engines because it's much more powerful than most of template engines, and because I know it better and like it. It is also possible, when need, to give an access to raw XML data on demand for an automated access, without the need to create separate APIs. Of course, it will fail completely on any medium-scale or large-scale website, since, even with good caching techniques, XSL still degrades overall website performance and requires more CPU serverside. Question Modern browsers have the ability to take an XML file and to transform it with an associated XSL file declared in XML like <?xml-stylesheet href="demo.xslt" type="text/xsl"?>. Firefox 3 can do it. Internet Explorer 8 can do it too. It means that it is possible to migrate XSL processing from the server to the client side for 50% of users (according on browser statistics on several websites where I may want to implement this). It means that those 50% of users will receive only the XML file at each request, thus reducing their and server's bandwidth (XML file being much shorter than its processed HTML analog), and reducing server's CPU usage. What are the drawbacks of this technique? I thought about several ones, but it doesn't apply in this situation: Difficult implementation and the need to choose, based on the browser request, when to send raw XML and when to transform it to HTML instead. Obviously, the system will not be much more difficult then the actual one. The only change to make is to add XSL file link to every XML, and to add a browser check. More IO and bandwidth usage, since the XSLT file will be downloaded by the browsers, instead of being cached by the server. I don't think it will be a problem, since XSLT file will be cached by the browsers (like images, or CSS, or JavaScript files are cached actually). Possibly some problems on client side, like maybe problems when saving a page in some browsers. Difficulty to debug code: it is impossible to obtain an HTML source the browser is actually using, since the only displayed source is the downloaded XML. On the other hand, I rarely go look at HTML code on client side, and in most cases, it is unusable directly (whitespace being removed).

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