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  • What is a good support knowledge base tool?

    - by Guillaume
    I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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  • Fusion Applications Announces the Online Feature Query Tool

    - by Richard Lefebvre
    Fusion Applications Development is pleased to announce the availability of a new, online tool for viewing Fusion Features. Oracle Product Features allows you to view new features in Fusion across multiple releases, families and products. You can view online or download the data in a variety of formats, including pdf and xls. This easy-to-use tool covers the same content and therefore replaces the pdf versions of the What's New documents. You can access Oracle Product Features from the Fusion Learning Center under Featured Assets > Product Features Query Tool. It can also be found under Release Readiness > Release Overview. Oracle Product Features will be available to customers and Partners from MyOracleSupport, oracle.com and the Partner Network Fusion Learning Center in the near future.  Oracle Product Features provides you with a high level of flexibility allowing you to only see the content you want, whether it is for a single Fusion product family, such as Human Capital Management (HCM), across several releases, or to view the entire listing of new features.  Content currently incorporates all new features introduced in Releases 3, 4 and 5. Release 6 content will be added in the near future.

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  • What Software or tool to ease the building of an eye catching GUI (functional) [closed]

    - by CaBieberach
    I want to make a control panel that opens different files but I'm not sure what would be the right tool/Sw to make this. In the company we have about 30 files that we use almost every day. They are all related to each other. I would like to create a "Control panel" to ease the opening and searching of these files. Kind of a control panel with 30 buttons. The only duty of this control panel is to open one of the file selected by the user. I need this "Control Panel" to: Look GREAT Open very fast Could you please recomend me some tool/Sw to acomplish this. What tool or SW is specially focused to make stunning GUIs? Note: In the company We are all using MS Windos 7. Thanks for the help! EDIT: This would be a Stand alone program installed or saved in a network drive. Each person can open the porgram and it pops the GUI. Not for the web. "Looks GREAT" is definitively a subjective matter. I want something that gives me plenty options to display/modify the objetcs that compose the GUI. So i can experiment and find what looks and works the best.

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  • A Brand-new Automated Testing Tool is the Result of Telerik and ArtOfTest Merger

    Im sure youve already heard the great news about Telerik expansion and the new Telerik Automated Testing Tools division. I am excited to share what we worked on and produced for the last couple of months. New Release The latest Telerik release that went live this week added a completely new tool to Teleriks automated testing product line. The new QA Edition is tailored for QA Professionals. The QA Edition is a standalone tool that allows QAs to freely create, execute and maintain their tests without having to install Visual Studio. If you are a developer and you want something much faster and lightweight than VS, then the Standalone tool is worth trying. New IDE The QA Edition is a WPF application with interface built on top of the latest and greatest RadControls for WPF. This allowed us to configure and build intuitive and easy-to-use UI. Additionally, the rich ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Is my sequence diagram correct?

    - by Dummy Derp
    NOTE: I am self studying UML so I have nobody to verify my diagrams and hence I am posting here, so please bear with me. This is the problem I got from some PDF available on Google that simply had the following problem statement: Problem Statement: A library contains books and journals. The task is to develop a computer system for borrowing books. In order to borrow a book the borrower must be a member of the library. There is a limit on the number of books that can be borrowed by each member of the library. The library may have several copies of a given book. It is possible to reserve a book. Some books are for short term loans only. Other books may be borrowed for 3 weeks. Users can extend the loans. Draw a use case diagram for a library. I already drew the Use Case diagram and had it checked by a community member. This time I drew sequence diagrams for borrowing a book and extending the date of return. Please let me know if they are correct. I drew them using Visual Paradigm and I dont know how to keep a control of the sequence numbers. If you do, please let me know :) Diagrams

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  • Is my use case diagram correct?

    - by Dummy Derp
    NOTE: I am self studying UML so I have nobody to verify my diagrams and hence I am posting here, so please bear with me. This is the problem I got from some PDF available on Google that simply had the following problem statement: Problem Statement: A library contains books and journals. The task is to develop a computer system for borrowing books. In order to borrow a book the borrower must be a member of the library. There is a limit on the number of books that can be borrowed by each member of the library. The library may have several copies of a given book. It is possible to reserve a book. Some books are for short term loans only. Other books may be borrowed for 3 weeks. Users can extend the loans. 1. Draw a use case diagram for a library. 2. Give a use case description for two use cases: • Borrow copy of book • Extend loan Diagram: Use case description: 1. Borrow a copy of the book: If the person wishes to borrow a book from Derpville Public Library, he/she must be a member of the library in which case they will be allowed to issue a certain number of books. If the person is not a member, the book will not be issued to them for taking away, rather they will have to sit and read in the library. 2. Extending loan: Some books will be lent for 3 weeks while others will be lent for more than 3 weeks in which case the person borrowing has to come to the library and get the date extended. There is a limit on how much the user can extend the date of a particular book.

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  • How to Be a Software Engineer?

    - by Mistrio
    My problem is kind of weird so please bear with me. I have been working in a start up concerned basically with mobile development since my graduation 2 years ago. I develop apps for iOS but it's not really relevant. The start up structure is simply founders developers, with no middle-tier technical supervision or project management whatsoever. A typical project cycle of ours is like this: meet with a client send very vague recruitment to an outsourced graphics designer dig in development right after we get the design, no questions asked then improvise improvise improvise! It's not that we are unaware that stuff like requirements analysis, UML, design patterns, source code control, testing, development methodologies... etc. exist, we just simply don't use them, and I mean like never. The result is usually a clunk of hardly-maintainable yet working code. Despite everything we are literally flourishing with many successful apps on all platforms and bigger clients each project. The thing is, we want the chaos and we're looking for advice. How would you fix our company technically? Given that you can't hire project managers or team leaders just because we are barely 5 developers, so it wouldn't be a justified cost for the founders, but one-time things like courses, books, private training... etc is an option. Lastly, if it's relevant, we are based in Egypt. Thank you a lot in advance.

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  • How to visualize timer functionality in sequence diagram?

    - by truthseeker
    I am developing software for communication with external device through serial port. To better understand the new functionality I am trying to display it in sequence diagram. Flow of events is as follows. I send to the device command to reset it. This is asynchronous operation so there is some delay between request and response (typically 100 ms). There can be case when the answer never comes (for example device is not connected to the specified port or is currently turned off). For this purpose I create a timer with period twice the maximum answer time. In my case it is 2 * 125 ms = 250 ms. If the answer comes in predefined time interval, I destroy already running timer. If the answer doesnt come in predefined interval, timer initiates some action. After this action we can destroy it. How to effectively model this situation in sequence diagram? Addendum 1: Based on advices made by scarfridge i drew following UML diagram. Comment by Ozair is also helpful for simplifying the diagram even more.

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  • Object inheritance and method parameters/return types - Please check my logic

    - by user2368481
    I'm preparing for a test and doing practice questions, this one in particular I am unsure I did correctly: We are given a very simple UML diagram to demonstrate inheritance: I hope this is clear, it shows that W inherits from V and so on: |-----Y V <|----- W<|-----| |-----X<|----Z and this code: public X method1(){....} method2(new Y()); method2(method1()); method2(method3()); The questions and my answers: Q: What types of objects could method1 actually return? A: X and Z, since the method definition includes X as the return type and since Z is a kind of X is would be OK to return either. Q: What could the parameter type of method2 be? A: Since method2 in the code accepts Y, X and Z (as the return from method1), the parameter type must be either V or W, as Y,X and Z inherit from both of these. Q: What could return type of method3 be? A: Return type of method3 must be V or W as this would be consistent with answer 2.

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  • UML Linux - vmlinux.o Error 1 - final close failed: Input/output error

    - by Zach
    I'm trying to install UML linux. Kernel is 2.6.28. I link to Linux files so that I have a read-only copy that I can revert back to. I then run the commands: make defconfig ARCH=um # works make ARCH=um # errors out at the very end: final close failed: Input/output error make: *** [vmlinux.o] Error 1 Because of this error, my binary vmlinux never gets created so I can't run my own UML Linux. Any ideas?

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  • Tool to convert blogger.com content to dasBlog

    - by Daniel Moth
    Due to blogger.com dropping FTP support, I've had to move my blog. If you are in a similar situation, this post will help you by showing you the necessary steps to take. Goals No loss on blog posts, comments AND all existing permalinks continue to work (redirect to the correct place). Steps Download the XML files corresponding to your blogger.com content and store them in a folder. Install and configure dasBlog on your local machine. Configure your web.config file (will need updating once you run step 4). Use the tool I describe further down to generate the content and place it at the right place. Test your site locally. Once you are happy, repeat step 2 on your hosting provider of choice. Remember to copy up your dasBlog theme folder if you created one. Copy up the local web.config file and the XML dasBlog content files generated by the tool of step 4. Test your site on the server. Once you are happy, go live (following instructions from your hoster). In my case, I gave the nameservers from my new hoster to my existing domain registrar and they made the switch. Tool (code) At step 4 above I referred to a tool. That is an overstatement, it is simply one 450-line C#code file that you can download here: BloggerToDasBlog.cs. I used this from a .NET 2.0 console app (and I run it under the Visual Studio debugger, i.e. F5) like this: Program.cs. The console app referenced the dasBlog 2.3 ASP.NET Blogging Engine i.e. the newtelligence.DasBlog.Runtime.dll assembly. Let me describe what the code does: Input: A path to a folder where the XML files from the old blogger.com blog reside. It can deal with both types of XML file. A full file path to a file where it creates XML redirect input (as required by the rewriteMap mentioned here). The blog URL. The author's email. The blog author name. A path to an empty folder where the new XML dasBlog content files will get created. The subfolder name used after the domain name in the URL. The 3 reg ex patterns to use. You can use the same as mine, but will need to tweak the monthly_archive rule. Again, to see what values I passed for all the above, see my Program.cs file. Output: It creates dasBlog XML files in the folder specified. It creates those by parsing the old blogger.com XML files that reside in the folder specified. After that is generated, copy it to the "Content" folder under your dasBlog installation. It creates an XML file with a single ignorable root element and a bunch of inner XML elements. You can copy paste these in the web.config file as discussed in this post. Other notes: For each blog post, it detects outgoing links to itself (i.e. to the same blog), and rewrites those to point to the new URLs. So internal links do not rely on the web.config redirects. It deals with duplicate post titles; it does not deal with triplicates and higher. Removes all references to blogger.com (e.g. references to [email protected], the injected hidden footer for statistics that each blog post has and others – see the code). It creates a lot of diagnostic output (in the Output window) and indeed the documentation for the code is in the Debug.WriteLine statements ;) This is not code I will maintain or support – it was a throwaway one-use project that I am sharing here as a starting point for anyone finding themselves in the same boat that I was. Enjoy "as is". Comments about this post welcome at the original blog.

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  • SSIS Expression Tester Tool

    - by Davide Mauri
    Thanks to my friend's Doug blog I’ve found a very nice tool made by fellow MVP Darren Green which really helps to make SSIS develoepers life easier: http://expressioneditor.codeplex.com/Wikipage?ProjectName=expressioneditor In brief the tool allow the testing of SSIS Expression so that one can evaluate and test them before using in SSIS packages. Cool and useful! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Tool to export Microsoft project to website?

    - by Rory
    Just wondering does anyone know of a free/open source tool that take a Microsoft project file and export it to HTML? I know you can save a project file as HTML, so wanted a tool that would do this automatically? Maybe also displaying graphs/gantt chart as well? If not, any ideas of how I would write a program to do this, preferably in java? I know of Aspose.Tasks (http://www.aspose.com/categories/.net-components/aspose.tasks-for-.net/default.aspx), which can export projects files to gantt charts in png format, but it's not free and is only available in C#.

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  • SQL SERVER – An Efficiency Tool to Compare and Synchronize SQL Server Databases

    - by Pinal Dave
    There is no need to reinvent the wheel if it is already invented and if the wheel is already available at ease, there is no need to wait to grab it. Here is the similar situation. I came across a very interesting situation and I had to look for an efficient tool which can make my life easier and solve my business problem. Here is the scenario. One of the developers had deleted few rows from the very important mapping table of our development server (thankfully, it was not the production server). Though it was a development server, the entire development team had to stop working as the application started to crash on every page. Think about the lost of manpower and efficiency which we started to loose.  Pretty much every department had to stop working as our internal development application stopped working. Thankfully, we even take a backup of our development server and we had access to full backup of the entire database at 6 AM morning. We do not take as a frequent backup of development server as production server (naturally!). Even though we had a full backup, the solution was not to restore the database. Think about it, there were plenty of the other operations since the last good full backup and if we restore a full backup, we will pretty much overwrite on the top of the work done by developers since morning. Now, as restoring the full backup was not an option we decided to restore the same database on another server. Once we had restored our database to another server, the challenge was to compare the table from where the database was deleted. The mapping table from where the data were deleted contained over 5000 rows and it was humanly impossible to compare both the tables manually. Finally we decided to use efficiency tool dbForge Data Compare for SQL Server from DevArt. dbForge Data Compare for SQL Server is a powerful, fast and easy to use SQL compare tool, capable of using native SQL Server backups as metadata source. (FYI we Downloaded dbForge Data Compare) Once we discovered the product, we immediately downloaded the product and installed on our development server. After we installed the product, we were greeted with the following screen. We clicked on the New Data Comparision to start our new comparison project. It brought up following screen. Here is the best part of the product, we just had to enter our database connection username and password along with source and destination details and we are done. The entire process is very simple and self intuiting. The best part was that for the source, we can either select database or even backup. This was indeed fantastic feature. Think about this, if you have a very big database, it will take long time to restore on the server. Once it is restored, you will be able to work with it. However, when you are working with dbForge Data Compare it will accept database backup as your source or destination. Once I click on the execute it brought up following screen where it displayed an excellent summary of the data compare. It has dedicated tabs for the what is changing in what table as well had details of the changed data. The best part is that, once we had reviewed the change. We click on the Synchronize button in the menu bar and it brought up following screen. You can see that the screen has very simple straight forward but very powerful features. You can generate a script to synchronize from target to source or even from source to target. Additionally, the database is a very complicated world and there are extensive options to configure various database options on the next screen. We also have the option to either generate script or directly execute the script to target server. I like to play on the safe side and I generated the script for my synchronization and later on after review I deployed the scripts on the server. Well, my team and we were able to get going from our disaster in less than 10 minutes. There were few people in our team were indeed disappointed as they were thinking of going home early that day but in less than 10 minutes they had to get back to work. There are so many other features in  dbForge Data Compare for SQL Server, I am already planning to make this product company wide recommended product for Data Compare tool. Hats off to the team who have build this product. Here are few of the features salient features of the dbForge Data Compare for SQL Server Perform SQL Server database comparison to detect changes Compare SQL Server backups with live databases Analyze data differences between two databases Synchronize two databases that went out of sync Restore data of a particular table from the backup Generate data comparison reports in Excel and HTML formats Copy look-up data from development database to production Automate routine data synchronization tasks with command-line interface Go Ahead and Download the dbForge Data Compare for SQL Server right away. It is always a good idea to get familiar with the important tools before hand instead of learning it under pressure of disaster. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology

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  • XAF DSL Tool Needs a new Team Lead

    - by Patrick Liekhus
    I have enjoyed my time on this project and have used it in several production projects.  However, with the enhancements in Visual Studio 2010 and the Entity Framework, the DSL tool doesn’t make sense for me to support at this time.  With that said, I am looking for someone who has interest to continue the project if they so desire.  I have moved my attention to creating a new project at Entity Framework Extensions for XAF.  We are converting the current DSL tool into the Entity Framework extensions.  The same code generation and everything else work.  However, the visual design surface is so much easier to work with.  If you have any questions, please let me know.  Also, please take a moment to look at the new project.  This is where all my effort going forward will be focused. Thanks again for all the support on my vision this far and enjoy.

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  • More goodness: Scrum for Team System Migration Tool from EMC

    - by Enrique Lima
    I have always liked how SfTS works, and the functionality it offers.  In an earlier assessment I wrote of their toolset, the only issue I had encountered was the migration of environment that had been created and worked on for a while in the TFS 2008 world using SfTS 2.0 to the TFS 2010 SfTS 3.0.  There were several elements (Work Items and such) that were not moving correctly. Anyway, that is now in the past! Congratulations to Crispin Parker and Team for the release of the Migration Tool. You can see the release information and link to download here … http://www.scrumforteamsystem.com/main-news/sfts-v3-migration-tool-goes-gold

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  • SSIS Expression Tester Tool

    - by Davide Mauri
    Thanks to my friend's Doug blog I’ve found a very nice tool made by fellow MVP Darren Green which really helps to make SSIS develoepers life easier: http://expressioneditor.codeplex.com/Wikipage?ProjectName=expressioneditor In brief the tool allow the testing of SSIS Expression so that one can evaluate and test them before using in SSIS packages. Cool and useful! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Which simple Java JPA ORM tool to use ?

    - by Guillaume
    What Java ORM library implementing JPA that match following criteria would you recommend and why ? free & open source alive (at least bug fixes and a mailing list) with good documentation simple not hibernate (this one is well-known :-) ) I need to select a simple ORM tool that can be set up in minutes without and easy to understand for setting simple CRUD daos. A query builder ill be an interesting plus. Later I can have to move to Hibernate, that's why being JPA compliant is a must. I have found some candidates on the web, but not so much feedback, so I will gladly take your advices on the topic. ----- EDIT --------- I have been successfully testing ebean/avaje with a small test cases. Any one has a feedback on using this tool in production ?

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  • What do you think of the EntLib 5.0 configuration tool?

    Hello again! Its been a while, I know. Ive been busy over the last few months with several projects, some of them software related, and one of them human my son Jesse was born on 26 February 2010. Fun times! Meanwhile, back in Redmond, the p&p team has been busy working on Enterprise Library 5.0 see Grigoris announcement for details on the beta. Theres a ton of new stuff in this release, but theres one big new feature that hasnt received a lot of attention that Im keen to hear your perspectives on. The change is the biggest overhaul to the configuration tool since Enterprise Library was launched. If you havent yet grabbed the EntLib 5.0 beta, heres a before and after shot of the config tool: Enterprise Library 4.1 config tool Enterprise Library 5.0 (beta 1) config tool The tool has been rebuilt from the ground up in response to some feedback and usability studies from the previous version of the tool. But is this a step in the right direction? Id love to hear what you think. If youve downloaded EntLib 5.0 and tried out the tool, please share your thoughts on: First impressions. Is the tool easy to understand? Easy to find what youre looking for? Easy to read existing configuration? Pretty? Ease of use for real life tasks. Rather than make up your own tasks, here are a few sample scenarios you might want to try: Configure the data access block with a SQL Server connection called Audit that points to a database called Audit on a server called DB Configure the logging block so that any log entries in the Audit category are written to both the Event Log and the Audit database (see above) Configure the validation block with a ruleset called Email Address that uses an appropriate regular expression for e-mail addresses Configure the policy injection block such that any calls to classes in the MyCompany.Security namespace are logged before and after the call using the Audit category (see above) Comparison with the old config tool. What do you like better in the new tool? What did you like better in the old tool? How do you rate your level of expertise using the old tool? Keep in mind that I no longer work in the p&p team, so I cant say how any of this feedback will be used (although Im sure the team is listening!). However since Ive invested so much time in Enterprise Library, both in leading the team and using the product on real projects Im very interested to hear what you all think of the tools new direction.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Video conference/chat tool that can be embedded in own website needed

    - by Olaf
    We are looking for a means (a tool, a commercial service) to enable a closed user group to start a live video conference in a browser, as part of the company website. Something like Skype, but embedded and available for everybody that has access to the page into which the tool is embedded. Most services require registration and the creation of a chat room on their website, or, as Skype or similar solutions, the installation of an extra software. What we need is a solution with some kind of a "hidden login", performed by the site's client script (which knows who the user is and forwards the credentials to the service). Any suggestion?

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  • Windows Azure Platform TCO/ROI Analysis Tool

    - by kaleidoscope
    Microsoft have released a tool to help you figure out how much money you can save by switching to Windows Azure from your on-premises solution. The tool will provide you with a customized estimate of potential cost savings you (or your company or organization) may achieve by building on the Windows Azure Platform. Upon completion of the TCO and ROI Calculator profile analysis, you will be presented with a detailed report which shows estimated line item costs for an accurate TCO and a 1 to 3 year ROI analysis for you or your company or organization. You should not interpret the analysis report you receive as a part of this process to be a commitment on the part of Microsoft, and Microsoft makes no guarantees regarding the accuracy of any information presented in the report. You should not view the results of this report as a substitute for engaging with a third party expert to independently evaluate you or your company’s specific computing needs. The analysis report you will receive is for informational purposes only. For more information check this link. Geeta, G

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  • TechEd 2010 Schedule and Twitter Tool

    - by Scott Dorman
    If you’re going to TechEd 2010* (North America), be sure to check out the TechEd 2010 Schedule and Twitter Tool. If you have a mobile device (Windows Mobile 6.5, Android, iPhone), a tablet (Windows 7, iPad), or even a laptop (Windows Vista or Windows 7 gadgets) then this tool is essential. It allows you to view all of the session details and build your own customized schedule. You can also keep up with all of the TechEd related Twitter traffic from the same application. By default, the #TechEd hashtag is tracked, but you can add your own favorite hash tags as well. You can also send tweets using SMS. Technorati Tags: TechEd

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  • schema.org 'reviewRating' tag not recognized by google snippet testing tool

    - by saravanak
    I'm trying to add more structural information to my webpages by using the microdata format suggested in www.schema.org. The procedure seems straight forward but I'm having issues validating my results in the Google Rich Snippets Testing Tool. Check out this review page, here I'm using the 'reviewRating' property item to specify rating values for that particular review. I followed the same format as defined in schema.org/Rating but this markup fails validation in Google's rich snippet testing tool with the following error info. Item Type: http://schema.org/rating reviewrating = 5 ratingvalue = 5 Warning: Property "reviewrating" was not found.

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