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  • Analysing and measuring the performance of a .NET application (survey results)

    - by Laila
    Back in December last year, I asked myself: could it be that .NET developers think that you need three days and a PhD to do performance profiling on their code? What if developers are shunning profilers because they perceive them as too complex to use? If so, then what method do they use to measure and analyse the performance of their .NET applications? Do they even care about performance? So, a few weeks ago, I decided to get a 1-minute survey up and running in the hopes that some good, hard data would clear the matter up once and for all. I posted the survey on Simple Talk and got help from a few people to promote it. The survey consisted of 3 simple questions: Amazingly, 533 developers took the time to respond - which means I had enough data to get representative results! So before I go any further, I would like to thank all of you who contributed, because I now have some pretty good answers to the troubling questions I was asking myself. To thank you properly, I thought I would share some of the results with you. First of all, application performance is indeed important to most of you. In fact, performance is an intrinsic part of the development cycle for a good 40% of you, which is much higher than I had anticipated, I have to admit. (I know, "Have a little faith Laila!") When asked what tool you use to measure and analyse application performance, I found that nearly half of the respondents use logging statements, a third use performance counters, and 70% of respondents use a profiler of some sort (a 3rd party performance profilers, the CLR profiler or the Visual Studio profiler). The importance attributed to logging statements did surprise me a little. I am still not sure why somebody would go to the trouble of manually instrumenting code in order to measure its performance, instead of just using a profiler. I personally find the process of annotating code, calculating times from log files, and relating it all back to your source terrifyingly laborious. Not to mention that you then need to remember to turn it all off later! Even when you have logging in place throughout all your code anyway, you still have a fair amount of potentially error-prone calculation to sift through the results; in addition, you'll only get method-level rather than line-level timings, and you won't get timings from any framework or library methods you don't have source for. To top it all, we all know that bottlenecks are rarely where you would expect them to be, so you could be wasting time looking for a performance problem in the wrong place. On the other hand, profilers do all the work for you: they automatically collect the CPU and wall-clock timings, and present the results from method timing all the way down to individual lines of code. Maybe I'm missing a trick. I would love to know about the types of scenarios where you actively prefer to use logging statements. Finally, while a third of the respondents didn't have a strong opinion about code performance profilers, those who had an opinion thought that they were mainly complex to use and time consuming. Three respondents in particular summarised this perfectly: "sometimes, they are rather complex to use, adding an additional time-sink to the process of trying to resolve the existing problem". "they are simple to use, but the results are hard to understand" "Complex to find the more advanced things, easy to find some low hanging fruit". These results confirmed my suspicions: Profilers are seen to be designed for more advanced users who can use them effectively and make sense of the results. I found yet more interesting information when I started comparing samples of "developers for whom performance is an important part of the dev cycle", with those "to whom performance is only looked at in times of crisis", and "developers to whom performance is not important, as long as the app works". See the three graphs below. Sample of developers to whom performance is an important part of the dev cycle: Sample of developers to whom performance is important only in times of crisis: Sample of developers to whom performance is not important, as long as the app works: As you can see, there is a strong correlation between the usage of a profiler and the importance attributed to performance: indeed, the more important performance is to a development team, the more likely they are to use a profiler. In addition, developers to whom performance is an important part of the dev cycle have a higher tendency to use a much wider range of methods for performance measurement and analysis. And, unsurprisingly, the less important performance is, the less varied the methods of measurement are. So all in all, to come back to my random questions: .NET developers do care about performance. Those who care the most use a wider range of performance measurement methods than those who care less. But overall, logging statements, performance counters and third party performance profilers are the performance measurement methods of choice for most developers. Finally, although most of you find code profilers complex to use, those of you who care the most about performance tend to use profilers more than those of you to whom performance is not so important.

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  • Data Mining Resources

    - by Dejan Sarka
    There are many different types of analyses, each one with its own pros and cons. Relational reports have a predefined structure, and end users cannot change it. They are simple to use for end users. Reports can use real-time data and snapshots of data to show the state of a report at specific points in time. One of the drawbacks is that report authoring is limited to IT pros and advanced users. Any kind of dynamic restructuring is very limited. If real-time data is used for a report, the report has a negative impact on the performance of the source system. Processing of the reports might be slow because the data comes from relational database management systems, which are not optimized for reporting only. If you create a semantic model of your data, your end users can create ad-hoc report structures. However, the development is more complex because a developer is needed to create these semantic models. For OLAP, you typically use specialized database management systems. You get lightning speed of analyses. End users can use rich and thin clients to interactively change the structure of the report. Typically, they do it graphically. However, the development of an OLAP system is many times quite complex. It involves the preparation and maintenance of an enterprise data warehouse and OLAP cubes. In order to exploit the possibility of real-time restructuring of reports, the users must be both active and educated. The data is usually stale, as it is loaded into data warehouses and OLAP cubes with a scheduled process. With data mining, a structure is not selected in advance; it searches for the structure. As a result, data mining can give you the most valuable results because you can discover patterns you did not expect. A data mining model structure is limited only by the attributes that you use to train the model. One of the drawbacks is that a lot of knowledge is needed for a successful data mining project. End users have to understand the results. Subject matter experts and IT professionals need to understand business problem thoroughly. The development might be sometimes even more complex than the development of OLAP cubes. Each type of analysis has its own place in an enterprise system. SQL Server has tools for all kinds of analyses. However, data mining is the most advanced way of analyzing the data; this is the “I” in BI. In order to get the most out of it, you need to learn quite a lot. In this blog post, I am gathering together resources for learning, including forthcoming events. Books Multiple authors: SQL Server MVP Deep Dives – I wrote an introductory data mining chapter there. Erik Veerman, Teo Lachev and Dejan Sarka: MCTS Self-Paced Training Kit (Exam 70-448): Microsoft SQL Server 2008 - Business Intelligence Development and Maintenance – you can find a good overview of a complete BI solution, including data mining, in this book. Jamie MacLennan, ZhaoHui Tang, and Bogdan Crivat: Data Mining with Microsoft SQL Server 2008 – can’t miss this book if you want to mine your data with SQL Server tools. Michael Berry, Gordon Linoff: Mastering Data Mining: The Art and Science of Customer Relationship Management – data mining from both, business and technical perspective. Dorian Pyle: Data Preparation for Data Mining – an in-depth book about data preparation. Thomas and Ronald Wonnacott: Introductory Statistics – if you thought that you could get away without statistics, then you are not serious about data mining. Jiawei Han and Micheline Kamber: Data Mining Concepts and Techniques – in-depth explanation of the most popular data mining algorithms. Michael Berry and Gordon Linoff: Data Mining Techniques – another book that explains data mining algorithms, more fro a business perspective. Paolo Guidici: Applied Data Mining – very mathematical book, only if you enjoy statistics and mathematics in general. Forthcoming presentations I am presenting two data mining related sessions during the PASS Summit in Charlotte, NC: Wednesday, October 16th, 2013 - Fraud Detection: Notes from the Field – I am showing how to use data mining for a specific business problem. The presentation is based on real-life projects. Friday, October 18th: Excel 2013 Advanced Analytics – I am focusing on Excel Data Mining Add-ins, and how to use them together with Power Pivot and other add-ins. This is the most you can get out of Excel. Sinergija 2013, Belgrade, Serbia Tuesday, October 22nd: Excel 2013 Analytics to the Max – another presentation focusing on the most advanced analytics you can get in Excel. SQL Rally Amsterdam, Netherlands Thursday, November 7th: Advanced Analytics in Excel 2013 – and again I am presenting about data mining in Excel. Why three different titles for the same presentation? I don’t know, I guess I forgot the name I proposed every time right after I sent the proposal. Courses Data Mining with SQL Server 2012 – I wrote a 3-day course for SolidQ. If you are interested in this course, which I could also deliver in a shorter seminar way, you can contact your closes SolidQ subsidiary, or, of course, me directly on addresses [email protected] or [email protected]. This course could also complement the existing courseware portfolio of training providers, which are welcome to contact me as well. OK, now you know: no more excuses, start learning data mining, get the most out of your data

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  • FairScheduling Conventions in Hadoop

    - by dan.mcclary
    While scheduling and resource allocation control has been present in Hadoop since 0.20, a lot of people haven't discovered or utilized it in their initial investigations of the Hadoop ecosystem. We could chalk this up to many things: Organizations are still determining what their dataflow and analysis workloads will comprise Small deployments under tests aren't likely to show the signs of strains that would send someone looking for resource allocation options The default scheduling options -- the FairScheduler and the CapacityScheduler -- are not placed in the most prominent position within the Hadoop documentation. However, for production deployments, it's wise to start with at least the foundations of scheduling in place so that you can tune the cluster as workloads emerge. To do that, we have to ask ourselves something about what the off-the-rack scheduling options are. We have some choices: The FairScheduler, which will work to ensure resource allocations are enforced on a per-job basis. The CapacityScheduler, which will ensure resource allocations are enforced on a per-queue basis. Writing your own implementation of the abstract class org.apache.hadoop.mapred.job.TaskScheduler is an option, but usually overkill. If you're going to have several concurrent users and leverage the more interactive aspects of the Hadoop environment (e.g. Pig and Hive scripting), the FairScheduler is definitely the way to go. In particular, we can do user-specific pools so that default users get their fair share, and specific users are given the resources their workloads require. To enable fair scheduling, we're going to need to do a couple of things. First, we need to tell the JobTracker that we want to use scheduling and where we're going to be defining our allocations. We do this by adding the following to the mapred-site.xml file in HADOOP_HOME/conf: <property> <name>mapred.jobtracker.taskScheduler</name> <value>org.apache.hadoop.mapred.FairScheduler</value> </property> <property> <name>mapred.fairscheduler.allocation.file</name> <value>/path/to/allocations.xml</value> </property> <property> <name>mapred.fairscheduler.poolnameproperty</name> <value>pool.name</value> </property> <property> <name>pool.name</name> <value>${user.name}</name> </property> What we've done here is simply tell the JobTracker that we'd like to task scheduling to use the FairScheduler class rather than a single FIFO queue. Moreover, we're going to be defining our resource pools and allocations in a file called allocations.xml For reference, the allocation file is read every 15s or so, which allows for tuning allocations without having to take down the JobTracker. Our allocation file is now going to look a little like this <?xml version="1.0"?> <allocations> <pool name="dan"> <minMaps>5</minMaps> <minReduces>5</minReduces> <maxMaps>25</maxMaps> <maxReduces>25</maxReduces> <minSharePreemptionTimeout>300</minSharePreemptionTimeout> </pool> <mapreduce.job.user.name="dan"> <maxRunningJobs>6</maxRunningJobs> </user> <userMaxJobsDefault>3</userMaxJobsDefault> <fairSharePreemptionTimeout>600</fairSharePreemptionTimeout> </allocations> In this case, I've explicitly set my username to have upper and lower bounds on the maps and reduces, and allotted myself double the number of running jobs. Now, if I run hive or pig jobs from either the console or via the Hue web interface, I'll be treated "fairly" by the JobTracker. There's a lot more tweaking that can be done to the allocations file, so it's best to dig down into the description and start trying out allocations that might fit your workload.

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  • Memcached Lagging

    - by Brad Dwyer
    Let me preface this by saying that this is a followup question to this topic. That was "solved" by switching from Solaris (SmartOS) to Ubuntu for the memcached server. Now we've multiplied load by about 5x and are running into problems again. We are running a site that is doing about 1000 requests/minute, each request hits Memcached with approximately 3 reads and 1 write. So load is approximately 65 requests per second. Total data in the cache is about 37M, and each key contains a very small amount of data (a JSON-encoded array of integers amounting to less than 1K). We have setup a benchmarking script on these pages and fed the data into StatsD for logging. The problem is that there are spikes where Memcached takes a very long time to respond. These do not appear to correlate with spikes in traffic. What could be causing these spikes? Why would memcached take over a second to reply? We just booted up a second server to put in the pool and it didn't make any noticeable difference in the frequency or severity of the spikes. This is the output of getStats() on the servers: Array ( [-----------] => Array ( [pid] => 1364 [uptime] => 3715684 [threads] => 4 [time] => 1336596719 [pointer_size] => 64 [rusage_user_seconds] => 7924 [rusage_user_microseconds] => 170000 [rusage_system_seconds] => 187214 [rusage_system_microseconds] => 190000 [curr_items] => 12578 [total_items] => 53516300 [limit_maxbytes] => 943718400 [curr_connections] => 14 [total_connections] => 72550117 [connection_structures] => 165 [bytes] => 2616068 [cmd_get] => 450388258 [cmd_set] => 53493365 [get_hits] => 450388258 [get_misses] => 2244297 [evictions] => 0 [bytes_read] => 2138744916 [bytes_written] => 745275216 [version] => 1.4.2 ) [-----------:11211] => Array ( [pid] => 8099 [uptime] => 4687 [threads] => 4 [time] => 1336596719 [pointer_size] => 64 [rusage_user_seconds] => 7 [rusage_user_microseconds] => 170000 [rusage_system_seconds] => 290 [rusage_system_microseconds] => 990000 [curr_items] => 2384 [total_items] => 225964 [limit_maxbytes] => 943718400 [curr_connections] => 7 [total_connections] => 588097 [connection_structures] => 91 [bytes] => 562641 [cmd_get] => 1012562 [cmd_set] => 225778 [get_hits] => 1012562 [get_misses] => 125161 [evictions] => 0 [bytes_read] => 91270698 [bytes_written] => 350071516 [version] => 1.4.2 ) ) Edit: Here is the result of a set and retrieve of 10,000 values. Normal: Stored 10000 values in 5.6118 seconds. Average: 0.0006 High: 0.1958 Low: 0.0003 Fetched 10000 values in 5.1215 seconds. Average: 0.0005 High: 0.0141 Low: 0.0003 When Spiking: Stored 10000 values in 16.5074 seconds. Average: 0.0017 High: 0.9288 Low: 0.0003 Fetched 10000 values in 19.8771 seconds. Average: 0.0020 High: 0.9478 Low: 0.0003

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  • Oracle Delivers Latest Release of Oracle Enterprise Manager 12c

    - by Scott McNeil
    Richer Service Catalog for Database and Middleware as a Service; Enhanced Database and Middleware Management Help Drive Enterprise-Scale Private Cloud Adoption News Summary IT organizations are adopting private clouds as a stepping-stone to business-driven, self-service IT. Successful implementations hinge on the ability to efficiently deploy and manage cloud services at enterprise scale. Having a complete cloud management solution integrated with an enterprise-class technology stack is a fundamental requirement for IT. Oracle Enterprise Manager 12c Release 4 meets that requirement by helping businesses become more agile and responsive, while reducing cost, complexity, and risk. News Facts Oracle Enterprise Manager 12c Release 4, available today, lets organizations rapidly adopt Oracle-based, enterprise-scale private clouds. New capabilities provide advanced technology stack management, secure database administration, and enterprise service governance, enabling Oracle customers and partners to maximize database and application performance and drive innovation using self-service IT platforms. The enhancements have been driven by customers and the growing Oracle Enterprise Manager Ecosystem, comprised of more than 750 Oracle PartnerNetwork (OPN) Specialized partners. Oracle and its partners and customers have built over 140 plug-ins and connectors for Oracle Enterprise Manager. Watch the video highlights. Automation for Broader Cloud Services Oracle Enterprise Manager 12c Release 4 allows for a rapid enterprise-wide adoption of database, middleware and infrastructure services in the private cloud, driven by an enhanced API-enabled service catalog. The release features “push button” style provisioning of complete environments such as SOA and Oracle Active Data Guard, and fast data cloning that enables rapid deployment and testing of enterprise applications. Out-of-the-box capabilities to detect data and configuration vulnerabilities provide enhanced cloud service governance along with greater operational control through a flexible and extensible showback mechanism. Enhanced Database Management A new performance warehouse enables predictive database diagnostics and trend analysis and helps identify database problems before they occur. New enterprise data-governance capabilities enhance security by helping systematically discover and protect sensitive data. Step-by-step orchestration of upgrades with the ability to rollback changes enables faster adoption of Oracle Database 12c. Expanded Fusion Middleware Management A new consolidated view of Oracle Fusion Middleware 12c deployments with a guided management capability lets administrators apply best management practices to diverse middleware environments and identify performance issues quickly. A Java VM Diagnostics as a Service feature allows governed access to diagnostics data for IT workers across multiple disciplines for accelerated DevOps resolutions of defects and performance optimization. New automated provisioning for SOA lets middleware administrators perform mass SOA provisioning with ease. Superior Enterprise-Grade Management Private roles and preferred credentials have been added to Oracle Enterprise Manager to provide additional fine-grained security for organizations with complex access control requirements. A new security console provides a single point of control for managing the security of Oracle Enterprise Manager environments. Support for the latest industry standard SNMP v3 protocol, including encryption, enables more secure heterogeneous management. “Smart monitoring” adapts to observed environmental changes and adds self-management capabilities to help Oracle Enterprise Manager run at peak performance, while demanding less IT supervision. Supporting Quotes “Lawrence Livermore National Laboratory has a strong tradition of technology breakthroughs and leadership. As a member of Oracle’s Customer Advisory Board for Oracle Enterprise Manager, we have consistently provided feedback and guidance in the areas of enterprise-scale cloud, self-diagnosability, and secure administration for the product,” said Tim Frazier, CIO, NIF and Photon Sciences, Lawrence Livermore National Laboratory. “We intend to take advantage of the Release 4 features that support enterprise-scale availability and fine-grained security capabilities for private cloud deployments.” “IDC's most recent CloudTrack survey shows that most enterprises plan to adopt hybrid cloud architectures over the next three years,” said Mary Johnston Turner, Research Vice President, Enterprise System Management Software, IDC. “These organizations plan to deploy a wide range of workloads into cloud environments including mission critical database and middleware services that require high levels of fault tolerance and disaster recovery. Such capabilities were traditionally custom configured for each application but cloud offers the possibility to incorporate such properties within the service definition, enabling organizations to adopt cloud without compromise. With the latest release of Oracle Enterprise Manager 12c, Oracle is providing customers with an out-of-the-box experience for delivering highly-resilient cloud services for databases and applications.” “Since its inception, Oracle has been leading the way in innovative, scalable and high performance solutions for the enterprise. With this release of Oracle Enterprise Manager, we are extending this leadership by providing enterprise-scale capabilities for planning, delivering, and managing private clouds. We call this ‘zero-to-cloud – accelerated.’ These enhancements help our customers to expedite their adoption of cloud computing and prepares them for the next generation of self-service IT,” said Prakash Ramamurthy, senior vice president of Systems and Cloud Management at Oracle. Supporting Resources Oracle Enterprise Manager 12c Video: Cerner Delivers High Performance Private Cloud Video: BIAS Achieves Outstanding Results with Private Cloud Press Release Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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  • How you can extend Tasklists in Fusion Applications

    - by Elie Wazen
    In this post we describe the process of modifying and extending a Tasklist available in the Regional Area of a Fusion Applications UI Shell. This is particularly useful to Customers who would like to expose Setup Tasks (generally available in the Fusion Setup Manager application) in the various functional pillars workareas. Oracle Composer, the tool used to implement such extensions allows changes to be made at runtime. The example provided in this document is for an Oracle Fusion Financials page. Let us examine the case of a customer role who requires access to both, a workarea and its associated functional tasks, and to an FSM (setup) task.  Both of these tasks represent ADF Taskflows but each is accessible from a different page.  We will show how an FSM task is added to a Functional tasklist and made accessible to a user from within a single workarea, eliminating the need to navigate between the FSM application and the Functional workarea where transactions are conducted. In general, tasks in Fusion Applications are grouped in two ways: Setup tasks are grouped in tasklists available to implementers in the Functional Setup Manager (FSM). These Tasks are accessed by implementation users and in general do not represent daily operational tasks that fit into a functional business process and were consequently included in the FSM application. For these tasks, the primary organizing principle is precedence between tasks. If task "Manage Suppliers" has prerequisites, those tasks must precede it in a tasklist. Task Lists are organized to efficiently implement an offering. Tasks frequently performed as part of business process flows are made available as links in the tasklist of their corresponding menu workarea. The primary organizing principle in the menu and task pane entries is to group tasks that are generally accessed together. Customizing a tasklist thus becomes required for business scenarios where a task packaged under FSM as a setup task, is for a particular customer a regular maintenance task that is accessed for record updates or creation as part of normal operational activities and where the frequency of this access merits the inclusion of that task in the related operational tasklist A user with the role of maintaining Journals in General Ledger is also responsible for maintaining Chart of Accounts Mappings.  In the Fusion Financials Product Family, Manage Journals is a task available from within the Journals Menu whereas Chart of Accounts Mapping is available via FSM under the Define Chart of Accounts tasklist Figure 1. The Manage Chart of Accounts Mapping Task in FSM Figure 2. The Manage Journals Task in the Task Pane of the Journals Workarea Our goal is to simplify cross task navigation and allow the user to access both tasks from a single tasklist on a single page without having to navigate to FSM for the Mapping task and to the Journals workarea for the Manage task. To accomplish that, we use Oracle Composer to customize  the Journals tasklist by adding to it the Mapping task. Identify the Taskflow name and path of the FSM Task The first step in our process is to identify the underlying taskflow for the Manage Chart of Accounts Mappings task. We select to Setup and Maintenance from the Navigator to launch the FSM Application, and we query the task from Manage Tasklists and Tasks Figure 3. Task Details including Taskflow path The Manage Chart of Accounts Mapping Task Taskflow is: /WEB-INF/oracle/apps/financials/generalLedger/sharedSetup/coaMappings/ui/flow /CoaMappingsMainAreaFlow.xml#CoaMappingsMainAreaFlow We copy that value and use it later as a parameter to our new task in the customized Journals Tasklist. Customize the Journals Page A user with Administration privileges can start the run time customization directly from the Administration Menu of the Global Area.  This customization is done at the Site level and once implemented becomes available to all users with access to the Journals Workarea. Figure 4.  Customization Menu The Oracle Composer Window is displayed in the same browser and the Hierarchy of the page component is displayed and available for modification. Figure 5.  Oracle Composer In the composer Window select the PanelFormLayout node and click on the Edit Button.  Note that the selected component is simultaneously highlighted in the lower pane in the browser. In the Properties popup window, select the Tasks List and Task Properties Tab, where the user finds the hierarchy of the Tasklist and is able to Edit nodes or create new ones. src="https://blogs.oracle.com/FunctionalArchitecture/resource/TL5.jpg" Figure 6.  The Tasklist in edit mode Add a Child Task to the Tasklist In the Edit Window the user will now create a child node at the desired level in the hierarchy by selecting the immediate parent node and clicking on the insert node button.  This process requires four values to be set as described in Table 1 below. Parameter Value How to Determine the Value Focus View Id /JournalEntryPage This is the Focus View ID of the UI Shell where the Tasklist we want to customize is.  A simple way to determine this value is to copy it from any of the Standard tasks on the Tasklist Label COA Mapping This is the Display name of the Task as it will appear in the Tasklist Task Type dynamicMain If the value is dynamicMain, the page contains a new link in the Regional Area. When you click the link, a new tab with the loaded task opens Taskflowid /WEB-INF/oracle/apps/financials/generalLedger/sharedSetup/ coaMappings/ui/flow/ CoaMappingsMainAreaFlow.xml#CoaMappingsMainAreaFlow This is the Taskflow path we retrieved from the Task Definition in FSM earlier in the process Table 1.  Parameters and Values for the Task to be added to the customized Tasklist Figure 7.   The parameters window of the newly added Task   Access the FSM Task from the Journals Workarea Once the FSM task is added and its parameters defined, the user saves the record, closes the Composer making the new task immediately available to users with access to the Journals workarea (Refer to Figure 8 below). Figure 8.   The COA Mapping Task is now visible and can be invoked from the Journals Workarea   Additional Considerations If a Task Flow is part of a product that is deployed on the same app server as the Tasklist workarea then that task flow can be added to a customized tasklist in that workarea. Otherwise that task flow can be invoked from its parent product’s workarea tasklist by selecting that workarea from the Navigator menu. For Example The following Taskflows  belong respectively to the Subledger Accounting, and to the General Ledger Products.  /WEB-INF/oracle/apps/financials/subledgerAccounting/accountingMethodSetup/mappingSets/ui/flow/MappingSetFlow.xml#MappingSetFlow /WEB-INF/oracle/apps/financials/generalLedger/sharedSetup/coaMappings/ui/flow/CoaMappingsMainAreaFlow.xml#CoaMappingsMainAreaFlow Since both the Subledger Accounting and General Ledger products are part of the LedgerApp J2EE Applicaton and are both deployed on the General Ledger Cluster Server (Figure 8 below), the user can add both of the above taskflows to the  tasklist in the  /JournalEntryPage FocusVIewID Workarea. Note:  both FSM Taskflows and Functional Taskflows can be added to the Tasklists as described in this document Figure 8.   The Topology of the Fusion Financials Product Family. Note that SubLedger Accounting and General Ledger are both deployed on the Ledger App Conclusion In this document we have shown how an administrative user can edit the Tasklist in the Regional Area of a Fusion Apps page using Oracle Composer. This is useful for cases where tasks packaged in different workareas are frequently accessed by the same user. By making these tasks available from the same page, we minimize the number of steps in the navigation the user has to do to perform their transactions and queries in Fusion Apps.  The example explained above showed that tasks classified as Setup tasks, meaning made accessible to implementation users from the FSM module can be added to the workarea of their respective Fusion application. This eliminates the need to navigate to FSM to access tasks that are both setup and regular maintenance tasks. References Oracle Fusion Applications Extensibility Guide 11g Release 1 (11.1.1.5) Part Number E16691-02 (Section 3.2) Oracle Fusion Applications Developer's Guide 11g Release 1 (11.1.4) Part Number E15524-05

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  • Camera Projection back Into 3D world, offset error

    - by Anthony
    I'm using XNA to simulate a robot in a 3D world and then do image analysis on what the camera sees. I have my camera looking down in front of the direction that the robot is going, and I have the robot detecting white pixels. I'm trying to take the white pixels that it finds and project them back into the 3D world so that I can see if it is actually detecting the correct pixels. I almost have it working, but there is an offset between where the white is in in the World and were I put my orange triangles (which represent what the robot things is white). /// <summary> /// Takes a bool map of and makes vertex positions based on the map. /// </summary> /// <param name="c"> The bool map</param> private void ProjectBoolMapOnGroundAnthony2(bool[,] c) { float triangleSize = 0.04f; // Point of interest in World W cordinate system. Vector3 pointOfInterest_W = Vector3.Zero; // Point of interest in Robot Cordinate system R Vector3 pointOfInterest_R = Vector3.Zero; // alpha is the angle from the robot camera to where it is looking in the center. //double alpha = Math.Atan(1.8f / 1); /// Matrix representation of the view determined by the position, target, and updirection. Matrix View = ((SimulationMain)Game).mainRobot.robotCameraView.View; /// Matrix representation of the view determined by the angle of the field of view (Pi/4), aspectRatio, nearest plane visible (1), and farthest plane visible (1200) Matrix Projection = ((SimulationMain)Game).mainRobot.robotCameraView.Projection; /// Matrix representing how the real world cordinates differ from that of the rendering by the camera. Matrix World = ((SimulationMain)Game).mainRobot.robotCameraView.World; Plane groundPlan = new Plane(Vector3.UnitZ, 0.0f); for (int x = 0; x < this.screenWidth; x++) { for (int y = 0; y < this.screenHeight; ) { if (c[x, y] == true && this.count1D < 62000) { int j = 1; Vector3 nearPlanePoint = Game.GraphicsDevice.Viewport.Unproject(new Vector3(x, y, 0), Projection, View, World); Vector3 farPlanePoint = Game.GraphicsDevice.Viewport.Unproject(new Vector3(x, y, 1), Projection, View, World); //Vector3 pointOfInterest_W = Vector3.in Ray ray = new Ray(nearPlanePoint, farPlanePoint); pointOfInterest_W = ray.Position + ray.Direction * (float) ray.Intersects(groundPlan); this.vertexArray2[this.count1D + 0].Position.X = pointOfInterest_W.X - triangleSize; this.vertexArray2[this.count1D + 0].Position.Y = pointOfInterest_W.Y - triangleSize * j; this.vertexArray2[this.count1D + 0].Position.Z = pointOfInterest_W.Z; this.vertexArray2[this.count1D + 0].Color = Color.DarkOrange; // Put another vertex a the position but +1 in the X direction triangleSize //this.vertexArray2[this.count1D + 1].Position.X = pointOnGroud.X + 3; //this.vertexArray2[this.count1D + 1].Position.Y = pointOnGroud.Y + j; this.vertexArray2[this.count1D + 1].Position.X = pointOfInterest_W.X; this.vertexArray2[this.count1D + 1].Position.Y = pointOfInterest_W.Y + triangleSize * j; this.vertexArray2[this.count1D + 1].Position.Z = pointOfInterest_W.Z; this.vertexArray2[this.count1D + 1].Color = Color.Red; // Put another vertex a the position but +1 in the X direction //this.vertexArray2[this.count1D + 0].Position.X = pointOnGroud.X; //this.vertexArray2[this.count1D + 0].Position.Y = pointOnGroud.Y + 3 + j; this.vertexArray2[this.count1D + 2].Position.X = pointOfInterest_W.X + triangleSize; this.vertexArray2[this.count1D + 2].Position.Y = pointOfInterest_W.Y - triangleSize * j; this.vertexArray2[this.count1D + 2].Position.Z = pointOfInterest_W.Z; this.vertexArray2[this.count1D + 2].Color = Color.Orange; this.count1D += 3; y += j; } else { y++; } } } } The world is a grass texture with lines on it. The world plane is normal at (0,0,1). Any ideas on why there is an offset? Any Ideas? Thanks for the help, Anthony G.

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  • Big Data – Operational Databases Supporting Big Data – RDBMS and NoSQL – Day 12 of 21

    - by Pinal Dave
    In yesterday’s blog post we learned the importance of the Cloud in the Big Data Story. In this article we will understand the role of Operational Databases Supporting Big Data Story. Even though we keep on talking about Big Data architecture, it is extremely crucial to understand that Big Data system can’t just exist in the isolation of itself. There are many needs of the business can only be fully filled with the help of the operational databases. Just having a system which can analysis big data may not solve every single data problem. Real World Example Think about this way, you are using Facebook and you have just updated your information about the current relationship status. In the next few seconds the same information is also reflected in the timeline of your partner as well as a few of the immediate friends. After a while you will notice that the same information is now also available to your remote friends. Later on when someone searches for all the relationship changes with their friends your change of the relationship will also show up in the same list. Now here is the question – do you think Big Data architecture is doing every single of these changes? Do you think that the immediate reflection of your relationship changes with your family member is also because of the technology used in Big Data. Actually the answer is Facebook uses MySQL to do various updates in the timeline as well as various events we do on their homepage. It is really difficult to part from the operational databases in any real world business. Now we will see a few of the examples of the operational databases. Relational Databases (This blog post) NoSQL Databases (This blog post) Key-Value Pair Databases (Tomorrow’s post) Document Databases (Tomorrow’s post) Columnar Databases (The Day After’s post) Graph Databases (The Day After’s post) Spatial Databases (The Day After’s post) Relational Databases We have earlier discussed about the RDBMS role in the Big Data’s story in detail so we will not cover it extensively over here. Relational Database is pretty much everywhere in most of the businesses which are here for many years. The importance and existence of the relational database are always going to be there as long as there are meaningful structured data around. There are many different kinds of relational databases for example Oracle, SQL Server, MySQL and many others. If you are looking for Open Source and widely accepted database, I suggest to try MySQL as that has been very popular in the last few years. I also suggest you to try out PostgreSQL as well. Besides many other essential qualities PostgreeSQL have very interesting licensing policies. PostgreSQL licenses allow modifications and distribution of the application in open or closed (source) form. One can make any modifications and can keep it private as well as well contribute to the community. I believe this one quality makes it much more interesting to use as well it will play very important role in future. Nonrelational Databases (NOSQL) We have also covered Nonrelational Dabases in earlier blog posts. NoSQL actually stands for Not Only SQL Databases. There are plenty of NoSQL databases out in the market and selecting the right one is always very challenging. Here are few of the properties which are very essential to consider when selecting the right NoSQL database for operational purpose. Data and Query Model Persistence of Data and Design Eventual Consistency Scalability Though above all of the properties are interesting to have in any NoSQL database but the one which most attracts to me is Eventual Consistency. Eventual Consistency RDBMS uses ACID (Atomicity, Consistency, Isolation, Durability) as a key mechanism for ensuring the data consistency, whereas NonRelational DBMS uses BASE for the same purpose. Base stands for Basically Available, Soft state and Eventual consistency. Eventual consistency is widely deployed in distributed systems. It is a consistency model used in distributed computing which expects unexpected often. In large distributed system, there are always various nodes joining and various nodes being removed as they are often using commodity servers. This happens either intentionally or accidentally. Even though one or more nodes are down, it is expected that entire system still functions normally. Applications should be able to do various updates as well as retrieval of the data successfully without any issue. Additionally, this also means that system is expected to return the same updated data anytime from all the functioning nodes. Irrespective of when any node is joining the system, if it is marked to hold some data it should contain the same updated data eventually. As per Wikipedia - Eventual consistency is a consistency model used in distributed computing that informally guarantees that, if no new updates are made to a given data item, eventually all accesses to that item will return the last updated value. In other words -  Informally, if no additional updates are made to a given data item, all reads to that item will eventually return the same value. Tomorrow In tomorrow’s blog post we will discuss about various other Operational Databases supporting Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • How to diagnose computer lockup/freezing problem

    - by Scott Mitchell
    I built a desktop computer a couple years back with the following specs: CPU: Intel Core 2 Quad Q9300 Yorkfield 2.5GHz 6MB L2 Cache LGA 775 95W Quad-Core Processor BX80580Q9300 Motherboard: EVGA 122-CK-NF68-T1 LGA 775 NVIDIA nForce 680i SLI ATX Intel Motherboard Video Card: Two EVGA 256-P2-N758-TR GeForce 8600GT SCC 256MB 128-bit GDDR3 PCI Express x16 SLI Supported Video Card PSU: SeaSonic S12 Energy Plus SS-550HT 550W ATX12V V2.3 / EPS12V V2.91 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC Power Supply Memory: Two G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model F2-6400CL5D-4GBPQ Since its inception, the machine has periodically locked up, the regularlity having varied over the years from once a day to once a month. Typically, lockups happen once every few days. By "lockup" I mean my computer just freezes. The screen locks up, I can't move the mouse. Hitting keys on my keyboard that normally turn LEDs on or off on the keyboard (such as Caps Lock) no longer turn the LEDs on or off. If there was music playing at the time of the lockup, noise keeps coming out of the speakers, but it's just the current frequency/note that plays indefinitely. There is no BSOD. When such a lockup occurs I have to do a hard reboot by either turning off the computer or hitting the reset button. I have the most recent version of the NVIDIA hardware drivers, and update them semi-regularly, but that hasn't seemed to help. I am currently using Windows 7 x64, but was previously using Windows Server 2003 x64 and having the same lockup issues. My guess is that it's somehow video driver or motherboard related, but I don't know how to go about diagnosing this problem to narrow down which of the two is the culprit. Additional information re: cooling Regarding cooling... I've not installed any after-market cooling systems aside from two regular fans I scavenged from an older computer. The fan atop the CPU is the one that shipped with it. One of the two scavenged fans I added it located at the bottom tower of the corner, in an attempt to create some airflow from front to back. The second fan is pointed directly at the two video cards. SpeedFan installation and readings Per studiohack's suggestion, I installed SpeedFan, which provided the following temperature readings: GPU: 63C GPU: 65C System: 76C CPU: 64C AUX: 36C Core 0: 78C Core 1: 76C Core 2: 79C Core 3: 79C Update #3: Another Lockup :-( Well, I had another lockup last night. :-( SpeedFan reported the CPU temp at 38 C when it happened, and there was no spike in temperature leading up to the freeze. One thing I notice is that the freeze seems more likely to happen if I am watching a video. In fact, of the last 5 freezes over the past month, 4 of them have been while watching a video on Flickr. Not necessarily the same video, but a video nevertheless. I don't know if this is just coincidence or if it means anything. (As an aside, each night before bedtime my 2 year old daughter sits on my lap and watches some home videos on Flickr and, in the last month, has learned the phrase, "Uh oh, computer broke.") Update #4: MemTest86 and 3DMark06 Test Results: Per suggestions in the comments, I ran the MemTest86 overnight and it cycled through the 8 GB of memory 5 times without error. I also ran the 3DMark06 test without a problem (see my scores at http://3dmark.com/3dm06/15163549). So... what now? :-) Any further suggestions on what to check? Is there some way to get a stack trace or something when the computer locks like that? Thanks

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  • Integrate Google Wave With Your Windows Workflow

    - by Matthew Guay
    Have you given Google Wave a try, only to find it difficult to keep up with?  Here’s how you can integrate Google Wave with your desktop and workflow with some free and simple apps. Google Wave is an online web app, and unlike many Google services, it’s not easily integrated with standard desktop applications.  Instead, you’ll have to keep it open in a browser tab, and since it is one of the most intensive HTML5 webapps available today, you may notice slowdowns in many popular browsers.  Plus, it can be hard to stay on top of your Wave conversations and collaborations by just switching back and forth between the website and whatever else you’re working on.  Here we’ll look at some tools that can help you integrate Google Wave with your workflow, and make it feel more native in Windows. Use Google Wave Directly in Windows What’s one of the best ways to make a web app feel like a native application?  By making it into a native application, of course!  Waver is a free Air powered app that can make the mobile version of Google Wave feel at home on your Windows, Mac, or Linux desktop.  We found it to be a quick and easy way to keep on top of our waves and collaborate with our friends. To get started with Waver, open their homepage on the Adobe Air Marketplace (link below) and click Download From Publisher. Waver is powered by Adobe Air, so if you don’t have Adobe Air installed, you’ll need to first download and install it. After clicking the link above, Adobe Air will open a prompt asking what you wish to do with the file.  Click Open, and then install as normal. Once the installation is finished, enter your Google Account info in the window.   After a few moments, you’ll see your Wave account in miniature, running directly in Waver.  Click a Wave to view it, or click New wave to start a new Wave message.  Unfortunately, in our tests the search box didn’t seem to work, but everything else worked fine. Google Wave works great in Waver, though all of the Wave features are not available since it is running the mobile version of Wave. You can still view content from plugins, including YouTube videos, directly in Waver.   Get Wave Notifications From Your Windows Taskbar Most popular email and Twitter clients give you notifications from your system tray when new messages come in.  And with Google Wave Notifier, you can now get the same alerts when you receive a new Wave message. Head over to the Google Wave Notifier site (link below), and click the download link to get started.  Make sure to download the latest Binary zip, as this one will contain the Windows program rather than the source code. Unzip the folder, and then run GoogleWaveNotifier.exe. On first run, you can enter your Google Account information.  Notice that this is not a standard account login window; you’ll need to enter your email address in the Username field, and then your password below it. You can also change other settings from this dialog, including update frequency and whether or not to run at startup.  Click the value, and then select the setting you want from the dropdown menu. Now, you’ll have a new Wave icon in your system tray.  When it detects new Waves or unread updates, it will display a popup notification with details about the unread Waves.  Additionally, the icon will change to show the number of unread Waves.  Click the popup to open Wave in your browser.  Or, if you have Waver installed, simply open the Waver window to view your latest Waves. If you ever need to change settings again in the future, right-click the icon and select Settings, and then edit as above. Get Wave Notifications in Your Email  Most of us have Outlook or Gmail open all day, and seldom leave the house without a Smartphone with push email.  And thanks to a new Wave feature, you can still keep up with your Waves without having to change your workflow. To activate email notifications from Google Wave, login to your Wave account, click the arrow beside your Inbox, and select Notifications. Select how quickly you want to receive notifications, and choose which email address you wish to receive the notifications.  Click Save when you’re finished. Now you’ll receive an email with information about new and updated Waves in your account.  If there were only small changes, you may get enough info directly in the email; otherwise, you can click the link and open that Wave in your browser. Conclusion Google Wave has great potential as a collaboration and communications platform, but by default it can be hard to keep up with what’s going on in your Waves.  These apps for Windows help you integrate Wave with your workflow, and can keep you from constantly logging in and checking for new Waves.  And since Google Wave registration is now open for everyone, it’s a great time to give it a try and see how it works for yourself. Links Signup for Google Wave (Google Account required) Download Waver from the Adobe Air Marketplace Download Google Wave Notifier Similar Articles Productive Geek Tips We Have 20 Google Wave Invites. Want One?Tired of Waiting for Google Wave? Try ShareFlow NowIntegrate Google Docs with Outlook the Easy WayAwesome Desktop Wallpapers: The Windows 7 EditionWeek in Geek: The Stupid Geek Tricks to Hide Extra Windows Edition TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Default Programs Editor – One great tool for Setting Defaults Convert BMP, TIFF, PCX to Vector files with RasterVect Free Identify Fonts using WhatFontis.com Windows 7’s WordPad is Actually Good Greate Image Viewing and Management with Zoner Photo Studio Free Windows Media Player Plus! – Cool WMP Enhancer

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  • Linux bcm43224 wifi adapter slows down a couple minutes after boot

    - by Blubber
    I just installed Ubuntu on my mid 2012 MacBook Air. Everything worked out of the box, but the wifi is showing some weird behavior. When I first login it's really fast, loading google.com is near instant, and browsing in general feels at least as smooth as it did on Mac OS. However, after a couple minutes the connection slows down dramatically, sometimes it takes over 5s to load google.com, a simple reboot fixes the problem for another couple minutes. Specs: Wifi: 02:00.0 Network controller: Broadcom Corporation BCM43224 802.11a/b/g/n (rev 01) Driver: open-source brcmsmac driver Kernel: Linux wega 3.8.0-21-generic #32-Ubuntu SMP Tue May 14 22:16:46 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux Distro: Ubuntu 13.04 (uptodate) I tried a number of things, none of which actually helped Use proprietary sta driver from broadcom Installed firmware into /lib/firmware/brcms (which, as far as I can tell from logs, does not get loaded at all) Switch router to only use 2.4 OR 5 GHz Set router to only use a OR g OR n Set router to use AES encryption only Turned off power management on the adapter Set regulatory region to the correct value (NL) on both router and laptop Disable ipv6 Nothing seems to help, the slowdown always occurs. I did notice that the latency (ping google.com) stays roughly the same (around 9ms). Below is some more information that might be of use. $ lspci -nnk | grep -iA2 net 02:00.0 Network controller [0280]: Broadcom Corporation BCM43224 802.11a/b/g/n [14e4:4353] (rev 01) Subsystem: Apple Inc. Device [106b:00e9] Kernel driver in use: bcma-pci-bridge $ rfkill list 0: hci0: Bluetooth Soft blocked: no Hard blocked: no 1: phy0: Wireless LAN Soft blocked: no Hard blocked: no $ lsmod Module Size Used by dm_crypt 22820 1 arc4 12615 2 brcmsmac 550698 0 coretemp 13355 0 kvm_intel 132891 0 parport_pc 28152 0 kvm 443165 1 kvm_intel ppdev 17073 0 cordic 12574 1 brcmsmac brcmutil 14755 1 brcmsmac mac80211 606457 1 brcmsmac cfg80211 510937 2 brcmsmac,mac80211 bnep 18036 2 rfcomm 42641 12 joydev 17377 0 applesmc 19353 0 input_polldev 13896 1 applesmc snd_hda_codec_hdmi 36913 1 microcode 22881 0 snd_hda_codec_cirrus 23829 1 nls_iso8859_1 12713 1 uvcvideo 80847 0 btusb 22474 0 snd_hda_intel 39619 3 videobuf2_vmalloc 13056 1 uvcvideo snd_hda_codec 136453 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_cirrus bcm5974 17347 0 bluetooth 228619 22 bnep,btusb,rfcomm snd_hwdep 13602 1 snd_hda_codec lpc_ich 17061 0 videobuf2_memops 13202 1 videobuf2_vmalloc videobuf2_core 40513 1 uvcvideo videodev 129260 2 uvcvideo,videobuf2_core bcma 41051 1 brcmsmac snd_pcm 97451 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel snd_page_alloc 18710 2 snd_pcm,snd_hda_intel snd_seq_midi 13324 0 snd_seq_midi_event 14899 1 snd_seq_midi snd_rawmidi 30180 1 snd_seq_midi snd_seq 61554 2 snd_seq_midi_event,snd_seq_midi snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi snd_timer 29425 2 snd_pcm,snd_seq snd 68876 16 snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_hda_codec_cirrus mei 41158 0 soundcore 12680 1 snd apple_bl 13673 0 mac_hid 13205 0 lp 17759 0 parport 46345 3 lp,ppdev,parport_pc usb_storage 57204 0 hid_apple 13237 0 hid_generic 12540 0 ghash_clmulni_intel 13259 0 aesni_intel 55399 399 aes_x86_64 17255 1 aesni_intel xts 12885 1 aesni_intel lrw 13257 1 aesni_intel gf128mul 14951 2 lrw,xts ablk_helper 13597 1 aesni_intel cryptd 20373 4 ghash_clmulni_intel,aesni_intel,ablk_helper i915 600351 3 ahci 25731 3 libahci 31364 1 ahci video 19390 1 i915 i2c_algo_bit 13413 1 i915 drm_kms_helper 49394 1 i915 usbhid 47074 0 drm 286313 4 i915,drm_kms_helper hid 101002 3 hid_generic,usbhid,hid_apple $ dmesg | egrep 'b43|bcma|brcm|[F]irm' [ 0.055025] [Firmware Bug]: ioapic 2 has no mapping iommu, interrupt remapping will be disabled [ 0.152336] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored [ 2.187681] pci_root PNP0A08:00: [Firmware Info]: MMCONFIG for domain 0000 [bus 00-99] only partially covers this bridge [ 12.553600] bcma-pci-bridge 0000:02:00.0: enabling device (0000 -> 0002) [ 12.553657] bcma: bus0: Found chip with id 0xA8D8, rev 0x01 and package 0x08 [ 12.553688] bcma: bus0: Core 0 found: ChipCommon (manuf 0x4BF, id 0x800, rev 0x22, class 0x0) [ 12.553715] bcma: bus0: Core 1 found: IEEE 802.11 (manuf 0x4BF, id 0x812, rev 0x17, class 0x0) [ 12.553764] bcma: bus0: Core 2 found: PCIe (manuf 0x4BF, id 0x820, rev 0x0F, class 0x0) [ 12.605777] bcma: bus0: Bus registered [ 12.852925] brcmsmac bcma0:0: mfg 4bf core 812 rev 23 class 0 irq 17 [ 13.085176] brcmsmac bcma0:0: brcms_ops_bss_info_changed: qos enabled: false (implement) [ 13.085186] brcmsmac bcma0:0: brcms_ops_config: change power-save mode: false (implement) [ 20.862617] brcmsmac bcma0:0: brcmsmac: brcms_ops_bss_info_changed: associated [ 20.862622] brcmsmac bcma0:0: brcms_ops_bss_info_changed: arp filtering: enabled true, count 0 (implement) [ 20.862625] brcmsmac bcma0:0: brcms_ops_bss_info_changed: qos enabled: true (implement) [ 20.897957] brcmsmac bcma0:0: brcms_ops_bss_info_changed: arp filtering: enabled true, count 1 (implement) $ iwconfig lo no wireless extensions. wlan0 IEEE 802.11abgn ESSID:"wlan" Mode:Managed Frequency:5.22 GHz Access Point: E0:46:9A:4E:63:9A Bit Rate=65 Mb/s Tx-Power=17 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=63/70 Signal level=-47 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:13 Invalid misc:56 Missed beacon:0

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  • Partner Blog Series: PwC Perspectives - "Is It Time for an Upgrade?"

    - by Tanu Sood
    Is your organization debating their next step with regard to Identity Management? While all the stakeholders are well aware that the one-size-fits-all doesn’t apply to identity management, just as true is the fact that no two identity management implementations are alike. Oracle’s recent release of Identity Governance Suite 11g Release 2 has innovative features such as a customizable user interface, shopping cart style request catalog and more. However, only a close look at the use cases can help you determine if and when an upgrade to the latest R2 release makes sense for your organization. This post will describe a few of the situations that PwC has helped our clients work through. “Should I be considering an upgrade?” If your organization has an existing identity management implementation, the questions below are a good start to assessing your current solution to see if you need to begin planning for an upgrade: Does the current solution scale and meet your projected identity management needs? Does the current solution have a customer-friendly user interface? Are you completely meeting your compliance objectives? Are you still using spreadsheets? Does the current solution have the features you need? Is your total cost of ownership in line with well-performing similar sized companies in your industry? Can your organization support your existing Identity solution? Is your current product based solution well positioned to support your organization's tactical and strategic direction? Existing Oracle IDM Customers: Several existing Oracle clients are looking to move to R2 in 2013. If your organization is on Sun Identity Manager (SIM) or Oracle Identity Manager (OIM) and if your current assessment suggests that you need to upgrade, you should strongly consider OIM 11gR2. Oracle provides upgrade paths to Oracle Identity Manager 11gR2 from SIM 7.x / 8.x as well as Oracle Identity Manager 10g / 11gR1. The following are some of the considerations for migration: Check the end of product support (for Sun or legacy OIM) schedule There are several new features available in R2 (including common Helpdesk scenarios, profiling of disconnected applications, increased scalability, custom connectors, browser-based UI configurations, portability of configurations during future upgrades, etc) Cost of ownership (for SIM customers)\ Customizations that need to be maintained during the upgrade Time/Cost to migrate now vs. waiting for next version If you are already on an older version of Oracle Identity Manager and actively maintaining your support contract with Oracle, you might be eligible for a free upgrade to OIM 11gR2. Check with your Oracle sales rep for more details. Existing IDM infrastructure in place: In the past year and half, we have seen a surge in IDM upgrades from non-Oracle infrastructure to Oracle. If your organization is looking to improve the end-user experience related to identity management functions, the shopping cart style access request model and browser based personalization features may come in handy. Additionally, organizations that have a large number of applications that include ecommerce, LDAP stores, databases, UNIX systems, mainframes as well as a high frequency of user identity changes and access requests will value the high scalability of the OIM reconciliation and provisioning engine. Furthermore, we have seen our clients like OIM's out of the box (OOB) support for multiple authoritative sources. For organizations looking to integrate applications that do not have an exposed API, the Generic Technology Connector framework supported by OIM will be helpful in quickly generating custom connector using OOB wizard. Similarly, organizations in need of not only flexible on-boarding of disconnected applications but also strict access management to these applications using approval flows will find the flexible disconnected application profiling feature an extremely useful tool that provides a high degree of time savings. Organizations looking to develop custom connectors for home grown or industry specific applications will likewise find that the Identity Connector Framework support in OIM allows them to build and test a custom connector independently before integrating it with OIM. Lastly, most of our clients considering an upgrade to OIM 11gR2 have also expressed interest in the browser based configuration feature that allows an administrator to quickly customize the user interface without adding any custom code. Better yet, code customizations, if any, made to the product are portable across the future upgrades which, is viewed as a big time and money saver by most of our clients. Below are some upgrade methodologies we adopt based on client priorities and the scale of implementation. For illustration purposes, we have assumed that the client is currently on Oracle Waveset (formerly Sun Identity Manager).   Integrated Deployment: The integrated deployment is typically where a client wants to split the implementation to where their current IDM is continuing to handle the front end workflows and OIM takes over the back office operations incrementally. Once all the back office operations are moved completely to OIM, the front end workflows are migrated to OIM. Parallel Deployment: This deployment is typically done where there can be a distinct line drawn between which functionality the platforms are supporting. For example the current IDM implementation is handling the password reset functionality while OIM takes over the access provisioning and RBAC functions. Cutover Deployment: A cutover deployment is typically recommended where a client has smaller less complex implementations and it makes sense to leverage the migration tools to move them over immediately. What does this mean for YOU? There are many variables to consider when making upgrade decisions. For most customers, there is no ‘easy’ button. Organizations looking to upgrade or considering a new vendor should start by doing a mapping of their requirements with product features. The recommended approach is to take stock of both the short term and long term objectives, understand product features, future roadmap, maturity and level of commitment from the R&D and build the implementation plan accordingly. As we said, in the beginning, there is no one-size-fits-all with Identity Management. So, arm yourself with the knowledge, engage in industry discussions, bring in business stakeholders and start building your implementation roadmap. In the next post we will discuss the best practices on R2 implementations. We will be covering the Do's and Don't's and share our thoughts on making implementations successful. Meet the Writers: Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years.

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  • Deploying Data Mining Models using Model Export and Import, Part 2

    - by [email protected]
    In my last post, Deploying Data Mining Models using Model Export and Import, we explored using DBMS_DATA_MINING.EXPORT_MODEL and DBMS_DATA_MINING.IMPORT_MODEL to enable moving a model from one system to another. In this post, we'll look at two distributed scenarios that make use of this capability and a tip for easily moving models from one machine to another using only Oracle Database, not an external file transport mechanism, such as FTP. The first scenario, consider a company with geographically distributed business units, each collecting and managing their data locally for the products they sell. Each business unit has in-house data analysts that build models to predict which products to recommend to customers in their space. A central telemarketing business unit also uses these models to score new customers locally using data collected over the phone. Since the models recommend different products, each customer is scored using each model. This is depicted in Figure 1.Figure 1: Target instance importing multiple remote models for local scoring In the second scenario, consider multiple hospitals that collect data on patients with certain types of cancer. The data collection is standardized, so each hospital collects the same patient demographic and other health / tumor data, along with the clinical diagnosis. Instead of each hospital building it's own models, the data is pooled at a central data analysis lab where a predictive model is built. Once completed, the model is distributed to hospitals, clinics, and doctor offices who can score patient data locally.Figure 2: Multiple target instances importing the same model from a source instance for local scoring Since this blog focuses on model export and import, we'll only discuss what is necessary to move a model from one database to another. Here, we use the package DBMS_FILE_TRANSFER, which can move files between Oracle databases. The script is fairly straightforward, but requires setting up a database link and directory objects. We saw how to create directory objects in the previous post. To create a database link to the source database from the target, we can use, for example: create database link SOURCE1_LINK connect to <schema> identified by <password> using 'SOURCE1'; Note that 'SOURCE1' refers to the service name of the remote database entry in your tnsnames.ora file. From SQL*Plus, first connect to the remote database and export the model. Note that the model_file_name does not include the .dmp extension. This is because export_model appends "01" to this name.  Next, connect to the local database and invoke DBMS_FILE_TRANSFER.GET_FILE and import the model. Note that "01" is eliminated in the target system file name.  connect <source_schema>/<password>@SOURCE1_LINK; BEGIN  DBMS_DATA_MINING.EXPORT_MODEL ('EXPORT_FILE_NAME' || '.dmp',                                 'MY_SOURCE_DIR_OBJECT',                                 'name =''MY_MINING_MODEL'''); END; connect <target_schema>/<password>; BEGIN  DBMS_FILE_TRANSFER.GET_FILE ('MY_SOURCE_DIR_OBJECT',                               'EXPORT_FILE_NAME' || '01.dmp',                               'SOURCE1_LINK',                               'MY_TARGET_DIR_OBJECT',                               'EXPORT_FILE_NAME' || '.dmp' );  DBMS_DATA_MINING.IMPORT_MODEL ('EXPORT_FILE_NAME' || '.dmp',                                 'MY_TARGET_DIR_OBJECT'); END; To clean up afterward, you may want to drop the exported .dmp file at the source and the transferred file at the target. For example, utl_file.fremove('&directory_name', '&model_file_name' || '.dmp');

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  • Tuning Red Gate: #2 of Many

    - by Grant Fritchey
    In the last installment, I used the SQL Monitor tool to get a snapshot view of the current state of the servers at Red Gate that are giving us trouble. That snapshot suggested some areas where I should focus some time, primarily in which queries were being called most frequently or were running the longest. But, you don't want to just run off & start tuning queries. Remember, the foundation for query tuning is the server itself. So, I want to be sure I'm not looking at some major hardware or configuration issues that I need to address first. Rather than look at the current status of the server, I'm going to look at historical data. Clicking on the Analysis tab of SQL Monitor I get a whole list of counters that I can look at. More importantly, I can look at them over a period of time. Even more importantly, I can compare past periods with current periods to see if we're looking at a progressive issue or not. There are counters here that will give me an indication of load, and there are counters here that will tell me specifics about that load. First, I want to just look at the load to understand where the pain points might be. Trying to drill down before you have detailed information is just bad planning. First thing I'm going to check is the CPU, just to see what's up there. I have two servers I'm interested in, so I'll show you both: Looking at the last 30 days for both servers, well, let's just say that the first server is about what I would expect. It has an average baseline behavior with occasional, regular, peaks. This looks like a system with a fairly steady & predictable load that probably has a nightly batch process that spikes the processor. In short, normal stuff. The points there where the CPU drops radically. that might be worth investigating further because something changed the processing on this system a lot. But the first server. It's all over the place. There's no steady CPU behavior at all. It's spike high for long periods of time. It's up, it's down. I'm really going to have to spend time looking at CPU issues on this server to try to figure out what's up. It might be other processes being shared on the server, it might be something else. Either way, I'm going to have to spend time evaluating this CPU, especially those peeks about a week ago. Looking at the Pages/sec, again, just a measure of load, I see that there are some peaks on the rg-sql02 server, but over all, it looks like a fairly standard load. Plus, the peaks are only up to 550 pages/sec. Remember, this isn't a performance measure, but just a load measurement, but from this, I don't think we're looking at major memory issues, but I may want to correlate these counters with the CPU counters. Again, the other server looks like there's stuff going on. The load is not at all consistent. In fact there was a point earlier in the year that looks pretty severe. Plus the spikes here are twice the size of the other system. We've got a lot more load going on here and I will probably need to drill down on memory usage on this server. Taking a look at the disk transfers/sec the load on both systems seems to roughly correspond to the other load indicators. Notice that drop right in the middle of the graph for rg-sql02. I wonder if the office was closed over that period or a system was down for maintenance. If I saw spikes in memory or disk that corresponded to the drip in CPU, you can assume something was using those other resources and causing a drop, but when everything goes down, it just means that the system isn't gettting used. The disk on the rg-sql01 system isn't spiking exactly the same way as the memory & cpu, so there's a good chance (chance mind you) that any performance issues might not be disk related. However, notice that huge jump at the beginning of the month. Several disks were used more than they were for the rest of the month. That's the load on the server. What about the load on SQL Server itself? Next time.

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  • Trigger Happy

    - by Tim Dexter
    Its been a while, I know, we’ll say no more OK? I’ll just write …In the latest BIP 11.1.1.6 release and if I’m really honest; the release before this (we'll call it dot 5 for brevity.) The boys and gals in the engine room have been real busy enhancing BIP with some new functionality. Those of you that use the scheduling engine in OBIEE may already know and use the ‘conditional scheduling’ feature. This allows you to be more intelligent about what reports get run and sent to folks on a scheduled basis. You create a ‘trigger’ analysis (answer) that is executed at schedule time prior to the main report. When the schedule rolls around, the trigger is run, if it returns rows, then the main report is run and delivered. If there are no rows returned, then the main report is not run. Useful right? Your users are not bombarded with 20 reports in their inbox every week that they need to wade throu. They get a handful that they know they need to look at. If you ensure you use conditional formatting in the report then they can find the anomalous data in the reports very quickly and move on to the rest of their day more quickly. You could even think of OBIEE as a virtual team member, scouring the data on your behalf 24/7 and letting you know when its found an issue.BI Publisher, wanting the team t-shirt and the khaki pants, has followed suit. You can now set up ‘triggers’ for it to execute before it runs the main report. Just like its big brother, if the scheduled report trigger returns rows of data; it then executes the main report. Otherwise, the report is skipped until the next schedule time rolls around. Sound familiar?BIP differs a little, in that you only need to construct a query to act as the trigger rather than a complete report. Let assume we have a monthly wage by department report on a schedule. We only want to send the report to managers if their departmental wages reach and/or exceed a certain amount. The toughest part about this is coming up with the SQL to test the business rule you want to implement. For my example, its not that tough: select d.department_name, sum(e.salary) as wage_total from employees e, departments d where d.department_id = e.department_id group by d.department_name having sum(e.salary) > 230000 We're looking for departments where the wage cost is greater than 230,000 Dexter Dollars! With a bit of messing I found out you can parametrize the query. Users can then set a value at schedule time if they need to. To create the trigger is straightforward enough. You can create multiple triggers for users to select at schedule time. Notice I also used a parameter in the query, :wamount. Note the matching parameter in the tree on the left. You also dont need to return multiple columns, one is fine, the key is if there are rows returned. You can build the rest of your report as usual. At scheduling time the Schedule tab has a bit more on it. If your users want to set the trigger, they check the Use Trigger box. The page will then pop fields to pick the appropriate trigger they want to use, even a trigger on another data model if needed. Note it will also ask for the parameter value associated with the trigger. At this point you should note that the data model does not make a distinction between trigger and data model (extract) parameters. So users will see the parameters on the General and Schedule tabs. If per chance you do need to just have a trigger parameters. You can just hide them from the report using the Parameters popup in the report designer, just un-check the 'Show' box I have tested the opposite case where you do not want main report parameters seen in the trigger section. BIP handles that for you! Once the report hits its allotted schedule time, the trigger is executed. Based on the results the report will either run or be 'skipped.' Now, you have a smarter scheduler that will only deliver reports when folks need to see them and take action on the contents. More official info here for developers and here for users.

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  • MDM for Tax Authorities

    - by david.butler(at)oracle.com
    In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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  • EPM and Business Analytics Talking-head Videos from Oracle OpenWorld 2013

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE Here is a selection of 2 to 3 minute video interviews at this year’s Oracle OpenWorld: 1. George Somogyi, Solutions Architect, New Edge Group, talks about the importance of having their integrated Oracle Hyperion Platform consisting of Oracle Hyperion Financial Management, Oracle Hyperion Financial Data Quality Management, Oracle E-Business Suite R12 and Oracle Business Intelligence Extended Edition plus their use of Oracle Managed Cloud Services. Speaker: George Somogyi @ http://youtu.be/kWn0dQxCUy8 2. Gregg Thompson, Director of Financial Systems for ADT, talks about using Oracle Data Relationship Management prior to implementing an Enterprise Performance Management solution. Gregg confirmed that there are big benefits to bringing the full Oracle Hyperion Financial Close suite online with Oracle DRM as the metadata source. Reduced maintenance time and use of external consultants translates into significant time and cost savings and faster implementation times. Speaker: Gregg Thompson @ http://youtu.be/XnFrR9Uk4xk 3. Jeff Spangler, Director Financial Planning and Analysis for Speedy Cash Holdings Corp, talked to us about the benefits achieved through implementing Oracle Hyperion Planning and financial reporting solutions. He also describes how the use of Data Relationship Management will keep the process running smoothly now and in the future. Speaker: Jeff Spangler @ http://youtu.be/kkkuMkgJ22U 4. Marc Seewald, Senior Director of Product Management for Oracle Hyperion Tax Provision at Oracle, talks about Oracle Hyperion Tax Provision, how it is an integral part of the financial close process and that it provides better internal controls and automation of this task. Marc talks about Oracle Partners and customers alike who are seeing great value. Speaker: Marc Seewald @ http://youtu.be/lM_nfvACGuA 5. Matt Bradley, SVP of Product Development for Enterprise Performance Management (EPM) Applications at Oracle, talked to us about different deployment options for Oracle EPM. Cloud services (SaaS), managed services, on-premise, off-premise all have their merits, and organizations need flexibility to easily move between them as their companies evolve. Speaker: Matt Bradley @ http://youtu.be/ATO7Z9dbE-o 6. Neil Sellers, Partner, Qubix International talks about their experience with previewing Oracle’s new Planning and Budgeting Cloud Service. He describes the benefits of the step-by-step task lists, the speed of getting the application up and running, and the huge benefits of not having to manage the software and hardware side of the planning process. Speaker: Neil Sellers @ http://youtu.be/xmosO28e4_I 7. Praveen Pasupuleti, Senior Business Intelligence Development Manager of Citrix Systems Inc., talks about their Oracle Hyperion Planning upgrade and the huge performance improvement now experienced in forecasting. He also talked about the benefits of Oracle Hyperion Workforce Planning achieved by Citrix. Speaker: Praveen Pasupuleti @ http://youtu.be/d1e_4hLqw8c 8. CheckPoint Consulting, talked to us about how Enterprise Performance Management should be viewed as an entire solution, rather than as a bunch of applications in silos, to provide significant benefits; and how Data Relationship Management can tie it all together effectively. Speaker: Ron Dimon @ http://youtu.be/sRwbdbbXvUE 9. Sonal Kulkarni, Enterprise Performance Management Leader, Cummins Inc., talks about their use of Oracle Hyperion Financial Close Management (Account Reconciliation Manager), Oracle Hyperion Financial Management and Oracle Hyperion Financial Data Quality Management and how this is providing efficiency, visibility and compliance benefits. Speaker: Sonal Kulkarni @ http://youtu.be/OEgup5dKyVc 10. Todd Renard, Manager Financial Planning and Business Analytics for B/E Aerospace Inc., talks about the huge benefits that B/E Aerospace is experiencing from Oracle Financial Close Suite. He was extremely excited about Oracle Hyperion Financial Data Quality Management and how this helps them integrate a new business in as little as three weeks. Speaker: Todd Renard @ http://youtu.be/nIfqK46uVI8 11. Peter Smolianski, Chief Technology Officer for the District of Columbia Courts, talked to us about how D.C. Courts is using Oracle Scorecard and Strategy Management to push their 5 year plan forward, to report results to their constituents, and take accountability for process changes to become more efficient. Speaker: Peter Smolianski @ http://www.youtube.com/watch?v=T-DtB5pl-uk 12. Rich Wilkie, Senior Director of Product Management for Financial Close Suite at Oracle, talked to us about Oracle Financial Management Analytics. He told us how the prebuilt dashboards on top of Oracle Hyperion Financial Close Suite make it easy for everyone to see the numbers and understand where they are in the close process, and if there is an issue, they can see where it is. Executives are excited to get this information on mobile devices too. Speaker: Rich Wilkie @ http://www.youtube.com/watch?v=4UHuHgx74Yg 13. Dinesh Balebail, Senior Director of Software Development for Oracle Hyperion Profitability and Cost Management, talked to us about the power and speed of Oracle Hyperion Profitability and Cost Management and how it is being used to do deep costing for Telecoms, Hospitals, Banks and other high transaction volume organizations effectively. Speaker: Dinesh Balebail @ http://youtu.be/ivx5AZCXAfs /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-US; mso-fareast-language:EN-US;}

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  • Limiting Audit Exposure and Managing Risk – Q&A and Follow-Up Conversation

    - by Tanu Sood
    Thanks to all who attended the live ISACA webcast on Limiting Audit Exposure and Managing Risk with Metrics-Driven Identity Analytics. We were really fortunate to have Don Sparks from ISACA moderate the webcast featuring Stuart Lincoln, Vice President, IT P&L Client Services, BNP Paribas, North America and Neil Gandhi, Principal Product Manager, Oracle Identity Analytics. Stuart’s insights given the team’s role in providing IT for P&L Client Services and his tremendous experience in identity management and establishing sustainable compliance programs were true value-add at yesterday’s webcast. And if you are a healthcare organization looking to solve your compliance and security challenges, we recommend you join us for a live webcast on Tuesday, November 29 at 10 am PT. The webcast will feature experts from Kaiser Permanente, PricewaterhouseCoopers and Oracle and the focus of the discussion will be around the compliance challenges a healthcare organization faces and best practices for tackling those. Here are the details: Healthcare IT News Webcast: Managing Risk and Enforcing Compliance in Healthcare with Identity Analytics Tuesday, November 29, 201110:00 a.m. PT / 1:00 p.m. ET Register Today The ISACA webcast replay is now available on-demand and the slides are also available for download. Since we didn’t have time to address all the questions we received during the live Q&A portion of the webcast, we have captured responses to the remaining questions here. Please continue to provide us your feedback and insights from your experience in deploying identity compliance solutions. Q. Can you please clarify the mechanism utilized to populate the Identity Warehouse from each individual application's access management function / files? A. Oracle Identity Analytics (OIA) supports direct imports from applications. Data collection is based on Extract, Transform and Load (ETL) that eliminates the need to write connectors to different applications. Oracle Identity Analytics’ import engine supports complex entitlement feeds saved as either text files or XML. The imports can be scheduled on a periodic basis or triggered as needed. If the applications are synchronized with a user provisioning solution like Oracle Identity Manager, Oracle Identity Analytics has a seamless integration to pull in data from Oracle Identity Manager. Q.  Can you provide a short summary of the new features in your latest release of Oracle Identity Analytics? A. Oracle recently announced availability of enhanced Oracle Identity Analytics. This release focused on easing the certification process by offering risk analytics driven certification, advanced certification screens, business centric views and significant improvement in performance including 3X faster data imports, 3X faster certification campaign generation and advanced auto-certification features, that  will allow organizations to improve user productivity by up to 80%. Closed-loop risk feedback and IT policy monitoring with Oracle Identity Manager, a leading user provisioning solution, allows for more accurate certification reviews. And, OIA's improved performance enables customers to scale compliance initiatives supporting millions of user entitlements across thousands of applications, whether on premise or in the cloud, without compromising speed or integrity. Q. Will ISACA grant a CPE credit for attending this ISACA-sponsored webinar today? A. From ISACA: Hello and thank you for your interest in the 2011 ISACA Webinar Program!  Unfortunately, there are no CPEs offered for this program, archived or live.  We will be looking into the feasibility of offering them in the future.  Q. Would you be able to use this to help manage licenses for software? That is to say - could it track software that is not used by a user, thus eliminating the software license? A. OIA’s integration with Oracle Identity Manager, a leading user provisioning solution, allows organizations to detect ghost accounts or unused accounts via account reconciliation. Based on company’s policies, this could trigger an automated workflow for account deletion or asking for further investigation. Closed-loop feedback between the two solutions would then allow visibility into the complete audit trail of when the account was detected, the action taken, by whom, when and the current status. Q. We have quarterly attestations and .xls mechanisms are not working. Once the identity data is correlated in Identity Analytics, do you then automate access certification? A. OIA’s identity warehouse analyzes and correlates identity data across various resources that allows OIA to determine a user’s risk profile, who the access review request should go to, along with all the relevant access details of the user. The access certification manager gets notification on what to review, when and the relevant data is presented in a business friendly screen. Based on the result of the access certification process, actions are triggered and results recorded and archived. Access review managers have visual risk indicators that also allow them to prioritize access certification tasks and efforts. Q. How does Oracle Identity Analytics work with Cloud Security? A. For enterprises looking to build their own cloud(s), Oracle offers a set of security services that cloud developers can leverage including Oracle Identity Analytics.  For enterprises looking to manage their compliance requirements but without hosting those in-house and instead having a hosting provider offer managed Identity Management services to the organizations, Oracle Identity Analytics can be leveraged much the same way as you’d in an on-premise (within the enterprise) environment. In fact, organizations today are leveraging Oracle Identity Analytics to manage identity compliance in both these ways. Q. Would you recommend this as a cost effective solution for a smaller organization with @ 2,500 users? A. The key return-on-investment (ROI) on Oracle Identity Analytics is derived from automating compliance processes thereby eliminating administrative overhead, minimizing errors, maintaining cost- and time-effective sustainable compliance processes and minimizing audit exposures and penalties.  Of course, there are other tangible benefits that are derived from an Oracle Identity Analytics implementation as outlined in the webcast. For a quantitative analysis of your requirements and potential ROI calculation, we recommend you refer to the Forrester Study on Total Economic Impact of Oracle Identity Analytics. For an in-person discussion, please email Richard Caldwell.

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  • A little primer on using TFS with a small team

    - by johndoucette
    The scenario; A small team of 3 developers mostly in maintenance mode with traditional ASP.net, classic ASP, .Net integration services and utilities with the company’s third party packages, and a bunch of java-based Coldfusion web applications all under Visual Source Safe (VSS). They are about to embark on a huge SharePoint 2010 new construction project and wanted to use subversion instead VSS. TFS was a foreign word and smelled of “high cost” and of an “over complicated process”. Since they had no preconditions about the old TFS versions (‘05 & ‘08), it was fun explaining how simple it was to install a TFS server and get the ball rolling, with or without all the heavy stuff one sometimes associates with such a huge and powerful application management lifecycle product. So, how does a small team begin using TFS? 1. Start by using source control and migrate current VSS source trees into TFS. You can take the latest version or migrate the entire version history. It’s up to you on whether you want a clean start or need quick access to all the version notes and history of the bits. 2. Since most shops are mainly in maintenance mode with existing applications, begin using bug workitems for everything. When you receive an issue/bug from your current tracking system, manually enter the workitem in TFS right through Visual Studio. You can automate the integration to the current tracking system later or replace it entirely. Believe me, this thing is powerful and can handle even the largest of help desks. 3. With new construction, begin work with requirements and task workitems and follow the traditional sprint-based development lifecycle. Obviously, some minor training will be needed, but don’t fear, this is very intuitive and MSDN has a ton of lesson based labs and videos. 4. For the java developers, use the new Team Explorer Everywhere 2010 plugin (recently known as Teamprise). There is a seamless interface in Eclipse, but also a good command-line utility for other environments such as Dreamweaver. 5. Wait to fully integrate the whole workitem/project management/testing process until your team is familiar with the integrated workitems for bugs and code. After a while, you will see the team wanting more transparency into the work they are all doing and naturally, everyone will want workitems to help them organize the chaos! 6. Management will be limited in the value of the reports until you have a fully blown implementation of project planning, construction, build, deployment and testing. However, there are some basic “bug rate” reports and current backlog listings that can provide good information. Some notable explanations of TFS; Work Item Tracking and Project Management - A workitem represents the unit of work within the system which enables tracking of all activities produced by a user, whether it is a developer, business user, project manager or tester. The properties of a workitem such as linked changesets (checked-in code), who updated the data and when, the states and reasons for change, are all transitioned to a data warehouse within TFS for reporting purposes. A workitem can be defines as a "bug", "requirement", test case", or a "change request". They drive the work effort by the individual assigned to it and also provide a key role in defining what needs to be done. Workitems are the things the team needs to do to accomplish a goal. Test Case Management - Starting with a workitem known as a "test case", a tester (or developer) can now author and manage test cases within a formal test plan subsystem. Although TFS supports the test case workitem type, there is a new product known as the VS Test Professional 2010 which allows a tester to facilitate manual tests including fast forwarding steps in the process to arrive at the assertion point quickly. This repeatable process provides quick regression tests and can be conducted by the business user to ensure completeness during UAT. In addition, developers no longer can provide a response to a bug with the line "cannot reproduce". With every test run, attachments including the recorded session, captured environment configurations and settings, screen shots, intellitrace (debugging history), and in some cases if the lab manager is being used, a snapshot of the tested environment is available. Version Control - A modern system allowing shared check-in/check-out, excellent merge conflict resolution, Shelvesets (personal check-ins), branching/merging visualization, public workspaces, gated check-ins, security hierarchy capabilities, and changeset/workitem tracking. Knowing what was done with the code by any developer has become much easier to picture and resolve issues. Team Build - Automate the compilation process whether you need it to be whenever a developer checks-in code, periodically such as nightly builds for testers in the morning, or manual builds to be deployed into production. Each build can run through pre-determined tests, perform code analysis to see if the developer conforms to the team standards, and reject the build if either fails. Project Portal & Reporting - Provide management with a dashboard with insight into the project(s). "Where are we" in each step of the way including past iterations and the current burndown rate. Enabling this feature is easy as it seamlessly interfaces with existing SharePoint implementations.

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  • The Virtues and Challenges of Implementing Basel III: What Every CFO and CRO Needs To Know

    - by Jenna Danko
    The Basel Committee on Banking Supervision (BCBS) is a group tasked with providing thought-leadership to the global banking industry.  Over the years, the BCBS has released volumes of guidance in an effort to promote stability within the financial sector.  By effectively communicating best-practices, the Basel Committee has influenced financial regulations worldwide.  Basel regulations are intended to help banks: More easily absorb shocks due to various forms of financial-economic stress Improve risk management and governance Enhance regulatory reporting and transparency In June 2011, the BCBS released Basel III: A global regulatory framework for more resilient banks and banking systems.  This new set of regulations included many enhancements to previous rules and will have both short and long term impacts on the banking industry.  Some of the key features of Basel III include: A stronger capital base More stringent capital standards and higher capital requirements Introduction of capital buffers  Additional risk coverage Enhanced quantification of counterparty credit risk Credit valuation adjustments  Wrong  way risk  Asset Value Correlation Multiplier for large financial institutions Liquidity management and monitoring Introduction of leverage ratio Even more rigorous data requirements To implement these features banks need to embark on a journey replete with challenges. These can be categorized into three key areas: Data, Models and Compliance. Data Challenges Data quality - All standard dimensions of Data Quality (DQ) have to be demonstrated.  Manual approaches are now considered too cumbersome and automation has become the norm. Data lineage - Data lineage has to be documented and demonstrated.  The PPT / Excel approach to documentation is being replaced by metadata tools.  Data lineage has become dynamic due to a variety of factors, making static documentation out-dated quickly.  Data dictionaries - A strong and clean business glossary is needed with proper identification of business owners for the data.  Data integrity - A strong, scalable architecture with work flow tools helps demonstrate data integrity.  Manual touch points have to be minimized.   Data relevance/coverage - Data must be relevant to all portfolios and storage devices must allow for sufficient data retention.  Coverage of both on and off balance sheet exposures is critical.   Model Challenges Model development - Requires highly trained resources with both quantitative and subject matter expertise. Model validation - All Basel models need to be validated. This requires additional resources with skills that may not be readily available in the marketplace.  Model documentation - All models need to be adequately documented.  Creation of document templates and model development processes/procedures is key. Risk and finance integration - This integration is necessary for Basel as the Allowance for Loan and Lease Losses (ALLL) is calculated by Finance, yet Expected Loss (EL) is calculated by Risk Management – and they need to somehow be equal.  This is tricky at best from an implementation perspective.  Compliance Challenges Rules interpretation - Some Basel III requirements leave room for interpretation.  A misinterpretation of regulations can lead to delays in Basel compliance and undesired reprimands from supervisory authorities. Gap identification and remediation - Internal identification and remediation of gaps ensures smoother Basel compliance and audit processes.  However business lines are challenged by the competing priorities which arise from regulatory compliance and business as usual work.  Qualification readiness - Providing internal and external auditors with robust evidence of a thorough examination of the readiness to proceed to parallel run and Basel qualification  In light of new regulations like Basel III and local variations such as the Dodd Frank Act (DFA) and Comprehensive Capital Analysis and Review (CCAR) in the US, banks are now forced to ask themselves many difficult questions.  For example, executives must consider: How will Basel III play into their Risk Appetite? How will they create project plans for Basel III when they haven’t yet finished implementing Basel II? How will new regulations impact capital structure including profitability and capital distributions to shareholders? After all, new regulations often lead to diminished profitability as well as an assortment of implementation problems as we discussed earlier in this note.  However, by requiring banks to focus on premium growth, regulators increase the potential for long-term profitability and sustainability.  And a more stable banking system: Increases consumer confidence which in turn supports banking activity  Ensures that adequate funding is available for individuals and companies Puts regulators at ease, allowing bankers to focus on banking Stability is intended to bring long-term profitability to banks.  Therefore, it is important that every banking institution takes the steps necessary to properly manage, monitor and disclose its risks.  This can be done with the assistance and oversight of an independent regulatory authority.  A spectrum of banks exist today wherein some continue to debate and negotiate with regulators over the implementation of new requirements, while others are simply choosing to embrace them for the benefits I highlighted above. Do share with me how your institution is coping with and embracing these new regulations within your bank. Dr. Varun Agarwal is a Principal in the Banking Practice for Capgemini Financial Services.  He has over 19 years experience in areas that span from enterprise risk management, credit, market, and to country risk management; financial modeling and valuation; and international financial markets research and analyses.

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  • The Arab HEUG is now a reality, and other random thoughts

    - by user9147039
    I just returned from Doha, Qatar where the first of its kind HEUG (Higher Education User Group) meeting for institutions in the Middle East and North Africa was held at Qatar University and jointly hosted by Damman University from Saudi Arabia. Over 80 delegates attended including representation from education institutions in Oman, Saudi Arabia, Lebanon, and Qatar. There are many other regional HEUG organizations in place (in Australia/New Zealand, APAC, EMEA, as well as smaller regional HEUG’s in the Netherlands, South Africa, and in regions of the US), but it was truly an accomplishment to see this Middle East/North Africa group organize and launch their chapter with a meeting of this quality. To be known as the Arab HEUG going forward, I am excited about the prospects for sharing between the institutions and for the growth of Oracle solutions in the region. In particular the hosts for the event (Qatar University) did a masterful job with logistics and organization, and the quality of the event was a testament to their capabilities. Among the more interesting and enlightening presentations I attended were one from Dammam University on the lessons learned from their implementation of Campus Solutions and transition off of Banner, as well as the use by Qatar University E-business Suite for grants management (both pre-and post-award). The most notable fact coming from this latter presentation was the fit (89%) of e-Business Suite Grants to the university’s requirements. In a few weeks time we will be convening the 5th meeting of the Oracle Education & Research Industry Strategy Council in Redwood Shores (5th since my advent into my current role). The main topics of discussion will be around our Higher Education Applications Strategy for the future (including cloud approaches to ERP (HCM, Finance, and Student Information Systems), how some cases studies on the benefits of leveraging delivered functionality and extensibility in the software (versus customization). On the second day of the event we will turn our attention to Oracle in Research and also budgeting and planning in higher education. Both of these sessions will include significant participation from council members in the form of panel discussions. Our EVP’s for Systems (John Fowler) and for Global Cloud Services and North America application sales (Joanne Olson) will join us for the discussion. I recently read a couple of articles that were surprising to me. The first was from Inside Higher Ed on October 15 entitled, “As colleges prepare for major software upgrades, Kuali tries to woo them from corporate vendors.” It continues to disappointment that after all this time we are still debating whether it is better to build enterprise software through open or community source initiatives when fully functional, flexible, supported, and widely adopted options exist in the marketplace. Over a decade or more ago when these solutions were relatively immature and there was a great deal of turnover in the market I could appreciate the initiatives like Kuali. But let’s not kid ourselves – the real objective of this movement is to counter a perceived predatory commercial software industry. Again, when commercial solutions are deployed as written without significant customization, and standard business processes are adopted, the cost of these solutions (relative to the value delivered) is quite low, and certain much lower than the massive investment (and risk) in in-house developers to support a bespoke community source system. In this era of cost pressures in education and the need to refocus resources on teaching, learning, and research, I believe it’s bordering on irresponsible to continue to pursue open-source ERP. Many of the adopter’s total costs are staggering and have little to show for their efforts and expended resources. The second article was recently in the Chronicle of Higher Education and was entitled “’Big Data’ Is Bunk, Obama Campaign’s Tech Guru Tells University Leaders.” This one was so outrageous I almost don’t want to legitimize it by referencing it here. In the article the writer relays statements made by Harper Reed, President Obama’s former CTO for his 2012 re-election campaign, that big data solutions in education have no relevance and are akin to snake oil. He goes on to state that while he’s a fan of data-driven decision making in education, most of the necessary analysis can be accomplished in Excel spreadsheets. Yeah… right. This is exactly what ails education (higher education in particular). Dozens of shadow and siloed systems running on spreadsheets with limited-to-no enterprise wide initiatives to harness the data-rich environment that is a higher ed institution and transform the data into useable information. I’ll grant Mr. Reed that “Big Data” is overused and hackneyed, but imperatives like improving student success in higher education are classic big data problems that data-mining and predictive analytics can address. Further, higher ed need to be producing a massive amount more data scientists and analysts than are currently in the pipeline, to further this discipline and application of these tools to many many other problems across multiple industries.

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  • ODI 12c - Aggregating Data

    - by David Allan
    This posting will look at the aggregation component that was introduced in ODI 12c. For many ETL tool users this shouldn't be a big surprise, its a little different than ODI 11g but for good reason. You can use this component for composing data with relational like operations such as sum, average and so forth. Also, Oracle SQL supports special functions called Analytic SQL functions, you can use a specially configured aggregation component or the expression component for these now in ODI 12c. In database systems an aggregate transformation is a transformation where the values of multiple rows are grouped together as input on certain criteria to form a single value of more significant meaning - that's exactly the purpose of the aggregate component. In the image below you can see the aggregate component in action within a mapping, for how this and a few other examples are built look at the ODI 12c Aggregation Viewlet here - the viewlet illustrates a simple aggregation being built and then some Oracle analytic SQL such as AVG(EMP.SAL) OVER (PARTITION BY EMP.DEPTNO) built using both the aggregate component and the expression component. In 11g you used to just write the aggregate expression directly on the target, this made life easy for some cases, but it wan't a very obvious gesture plus had other drawbacks with ordering of transformations (agg before join/lookup. after set and so forth) and supporting analytic SQL for example - there are a lot of postings from creative folks working around this in 11g - anything from customizing KMs, to bypassing aggregation analysis in the ODI code generator. The aggregate component has a few interesting aspects. 1. Firstly and foremost it defines the attributes projected from it - ODI automatically will perform the grouping all you do is define the aggregation expressions for those columns aggregated. In 12c you can control this automatic grouping behavior so that you get the code you desire, so you can indicate that an attribute should not be included in the group by, that's what I did in the analytic SQL example using the aggregate component. 2. The component has a few other properties of interest; it has a HAVING clause and a manual group by clause. The HAVING clause includes a predicate used to filter rows resulting from the GROUP BY clause. Because it acts on the results of the GROUP BY clause, aggregation functions can be used in the HAVING clause predicate, in 11g the filter was overloaded and used for both having clause and filter clause, this is no longer the case. If a filter is after an aggregate, it is after the aggregate (not sometimes after, sometimes having).  3. The manual group by clause let's you use special database grouping grammar if you need to. For example Oracle has a wealth of highly specialized grouping capabilities for data warehousing such as the CUBE function. If you want to use specialized functions like that you can manually define the code here. The example below shows the use of a manual group from an example in the Oracle database data warehousing guide where the SUM aggregate function is used along with the CUBE function in the group by clause. The SQL I am trying to generate looks like the following from the data warehousing guide; SELECT channel_desc, calendar_month_desc, countries.country_iso_code,       TO_CHAR(SUM(amount_sold), '9,999,999,999') SALES$ FROM sales, customers, times, channels, countries WHERE sales.time_id=times.time_id AND sales.cust_id=customers.cust_id AND   sales.channel_id= channels.channel_id  AND customers.country_id = countries.country_id  AND channels.channel_desc IN   ('Direct Sales', 'Internet') AND times.calendar_month_desc IN   ('2000-09', '2000-10') AND countries.country_iso_code IN ('GB', 'US') GROUP BY CUBE(channel_desc, calendar_month_desc, countries.country_iso_code); I can capture the source datastores, the filters and joins using ODI's dataset (or as a traditional flow) which enables us to incrementally design the mapping and the aggregate component for the sum and group by as follows; In the above mapping you can see the joins and filters declared in ODI's dataset, allowing you to capture the relationships of the datastores required in an entity-relationship style just like ODI 11g. The mix of ODI's declarative design and the common flow design provides for a familiar design experience. The example below illustrates flow design (basic arbitrary ordering) - a table load where only the employees who have maximum commission are loaded into a target. The maximum commission is retrieved from the bonus datastore and there is a look using employees as the driving table and only those with maximum commission projected. Hopefully this has given you a taster for some of the new capabilities provided by the aggregate component in ODI 12c. In summary, the actions should be much more consistent in behavior and more easily discoverable for users, the use of the components in a flow graph also supports arbitrary designs and the tool (rather than the interface designer) takes care of the realization using ODI's knowledge modules. Interested to know if a deep dive into each component is interesting for folks. Any thoughts? 

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Best Method For Evaluating Existing Software or New Software

    How many of us have been faced with having to decide on an off-the-self or a custom built component, application, or solution to integrate in to an existing system or to be the core foundation of a new system? What is the best method for evaluating existing software or new software still in the design phase? One of the industry preferred methodologies to use is the Active Reviews for Intermediate Designs (ARID) evaluation process.  ARID is a hybrid mixture of the Active Design Review (ADR) methodology and the Architectural Tradeoff Analysis Method (ATAM). So what is ARID? ARD’s main goal is to ensure quality, detailed designs in software. One way in which it does this is by empowering reviewers by assigning generic open ended survey questions. This approach attempts to remove the possibility for allowing the standard answers such as “Yes” or “No”. The ADR process ignores the “Yes”/”No” questions due to the fact that they can be leading based on how the question is asked. Additionally these questions tend to receive less thought in comparison to more open ended questions. Common Active Design Review Questions What possible exceptions can occur in this component, application, or solution? How should exceptions be handled in this component, application, or solution? Where should exceptions be handled in this component, application, or solution? How should the component, application, or solution flow based on the design? What is the maximum execution time for every component, application, or solution? What environments can this component, application, or solution? What data dependencies does this component, application, or solution have? What kind of data does this component, application, or solution require? Ok, now I know what ARID is, how can I apply? Let’s imagine that your organization is going to purchase an off-the-shelf (OTS) solution for its customer-relationship management software. What process would we use to ensure that the correct purchase is made? If we use ARID, then we will have a series of 9 steps broken up by 2 phases in order to ensure that the correct OTS solution is purchases. Phase 1 Identify the Reviewers Prepare the Design Briefing Prepare the Seed Scenarios Prepare the Materials When identifying reviewers for a design it is preferred that they be pulled from a candidate pool comprised of developers that are going to implement the design. The believe is that developers actually implementing the design will have more a vested interest in ensuring that the design is correct prior to the start of code. Design debriefing consist of a summary of the design, examples of the design solving real world examples put in to use and should be no longer than two hours typically. The primary goal of this briefing is to adequately summarize the design so that the review members could actually implement the design. In the example of purchasing an OTS product I would attempt to review my briefing prior to its distribution with the review facilitator to ensure that nothing was excluded that should have not been. This practice will also allow me to test the length of the briefing to ensure that can be delivered in an appropriate about of time. Seed Scenarios are designed to illustrate conceptualized scenarios when applied with a set of sample data. These scenarios can then be used by the reviewers in the actual evaluation of the software, All materials needed for the evaluation should be prepared ahead of time so that they can be reviewed prior to and during the meeting. Materials Included: Presentation Seed Scenarios Review Agenda Phase 2 Present ARID Present Design Brainstorm and prioritize scenarios Apply scenarios Summarize Prior to the start of any ARID review meeting the Facilitator should define the remaining steps of ARID so that all the participants know exactly what they are doing prior to the start of the review process. Once the ARID rules have been laid out, then the lead designer presents an overview of the design which typically takes about two hours. During this time no questions about the design or rational are allowed to be asked by the review panel as a standard, but they are written down for use latter in the process. After the presentation the list of compiled questions is then summarized and sent back to the lead designer as areas that need to be addressed further. In the example of purchasing an OTS product issues could arise regarding security, the implementation needed or even if this is this the correct product to solve the needed solution. After the Design presentation a brainstorming and prioritize scenarios process begins by reducing the seed scenarios down to just the highest priority scenarios.  These will then be used to test the design for suitability. Once the selected scenarios have been defined the reviewers apply the examples provided in the presentation to the scenarios. The intended output of this process is to provide code or pseudo code that makes use of the examples provided while solving the selected seed scenarios. As a standard rule, the designers of the systems are not allowed to help the review board unless they all become stuck. When this occurs it is documented and along with the reason why the designer needed to help the review panel back on track. Once all of the scenarios have been completed the review facilitator reviews with the group issues that arise during the process. Then the reviewers will be polled as to efficacy of the review experience. References: Clements, Paul., Kazman, Rick., Klien, Mark. (2002). Evaluating Software Architectures: Methods and Case Studies Indianapolis, IN: Addison-Wesley

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  • In Social Relationship Management, the Spirit is Willing, but Execution is Weak

    - by Mike Stiles
    In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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