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  • Performance issue when configuring non HA VM in cluster

    - by laiys
    Hi, I saw this article http://technet.microsoft.com/en-us/library/cc764243.aspx Quote taken from the link “ Important It is recommended that you not deploy virtual machines that are not highly available on your host clusters. Although you can do this by using Hyper-V (VMM does not allow it), the non-highly available virtual machines will consume resources that otherwise would be available to the HAVMs What kind of resources (CPU,memory, NIC, etc) that non HA VM will consume? Just curious as not all VM (in production) not to be in Failover Cluster and Live Migration. If i put the VM into CSV but did not make it as HA, what impact does it make since i allocate same vCPU, vNic and VMemory into the VM. (not to mention that i lost failover feature). Curious to understand more about this. Please advise. Thanks

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  • IIS 7.5 doesn't load static html pages

    - by Kizz
    There is an IIS 7.5 freshly installed on a dedicated server. ASP.NET 4.0 Web app copied to its folder, new website is created on its own IP on post 80, IIS_IUSR and IUSR accounts have read/execute rights on site's folder, the site is assigned to its own Integrated app pool with 4.0 .NET (I tried Classic pool with the same results). The problem: when I try to access this web site, browser only loads content generated by .NET resources such as aspx pages, .axd files, etc. Static images, static js, css and html files are in the page source but IIS doesn't serve them. Dev tools in all browsers complain that all those static resources have been sent by the server with wrong content type (plain text instead of image, styles, etc). What do I do wrong?

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  • Why does StackExchange store images in imgur rather than its own servers? [migrated]

    - by martin's
    I am trying to understand the technical (and business) logic behind taking such an approach. Certainly SE isn't short of server or bandwidth resources. I don't think imgur is a CDN, so that can't be the reason. On the one hand one is giving up local control (meaning your files, your hardware) of the content. On the other, you don't have to use your own bandwidth, storage and resources. Then again, you depend on someone else for the reliability and up-time of your service.

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  • Cloud Computing - Multiple Physical Computers, One Logical Computer

    - by bundini
    I know that you can set up multiple virtual machines per physical computer. I'm wondering if it's possible to make multiple physical computers behave as one logical unit? Fundamentally the way I imagine it working is that you can throw 10 computers into a facility one day. You've got one client that requires the equivalent of two computers worth, and 100 others that eat up the remaining 8. As demands change you're just reallocating logical resources, maybe the 2 computer client now requires a third physical system. You just add it to the cloud, and don't worry about sharding the database, or migrating data over to a new server. Can it work this way? If yes, why would anyone ever do things like hand partition their database servers anymore? Just add more computing resources. You scale horizontally with the hardware, but your server appears to scale vertically. There's no need to modify your application's supporting infrastructure to support multiple databases etc.

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  • Cloud Computing - Multiple Physical Computers, One Logical Computer

    - by Koobz
    I know that you can set up multiple virtual machines per physical computer. I'm wondering if it's possible to make multiple physical computers behave as one logical unit? Fundamentally the way I imagine it working is that you can throw 10 computers into a facility one day. You've got one client that requires the equivalent of two computers worth, and 100 others that eat up the remaining 8. As demands change you're just reallocating logical resources, maybe the 2 computer client now requires a third physical system. You just add it to the cloud, and don't worry about sharding the database, or migrating data over to a new server. Can it work this way? If yes, why would anyone ever do things like partition their database servers anymore? Just add more computing resources. You scale horizontally with the hardware, but your server appears to scale vertically. There's no need to modify your application's infrastructure to support multiple databases etc.

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  • Using AHK PostMessage to send WM_WININICHANGE to Program Manager

    - by SaintWacko
    I've written a script which updates an environment variable, but I need to tell Program Manager to update the computer's programs with this new information. I was given this as the API call that is made within another program to cause this: ::SendMessage(::FindWindow("Progman", NULL), WM_WININICHANGE, 0L, (LPARAM)"Environment"); I am attempting to translate this into an AutoHotKey PostMessage call, but I'm doing something wrong, as it isn't working. Here's where I've gotten so far: PostMessage, 0x1A,, (LPARAM)"Environment", "Program Manager" Here are the AHK resources I've been looking at to do this: List of Windows Messages Send Messages to a Window or Its Controls PostMessage / SendMessage And here are the resources that I used to figure out the original API call: SendMessage function WM_WININICHANGE message Can anyone help me figure out what I'm doing wrong?

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  • wireless access point

    - by Warren Bullock III
    I'm hoping to get some suggestions for possible Wireless Access point/router models which will allow us to have two separate networks. We run an internal network on 10.x.x.x IP range where we have shares and other network resources for which we would like to have our regular users access. However, we would also like to offer a separate wireless network for guests which ideally would be on 192.168.x.x and these users would not be able to see any of the resources sitting on the 10.x.x.x network. Anyone have any recommendations on single devices that might be able to get the job done? I was looking at the Linksys E4200 and it seems to support what I'm looking to do... any others? Thanks in advance for any suggestions.

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  • Recommendations for VMWare web server environment with load balancer.

    - by Ben
    We run IIS websites on a VMWare production server that pull image content and video content from a separate IIS instance on another server (media server). The media calls (images and video) are straight http:// calls and not using a streaming application. During peak traffic periods, we clone the production server five times and have a load balancer distribute traffic to all five production servers. The media server does not get ramped up. We noticed that the processing and resources on the media server gets very taxed during this period. Would it make sense to run the IIS instance for the media server locally on the production server and have it cloned with the production servers, then have a rule on the load balancer negotiating these media calls from the website? Would it be better to allocate more resources (memory and CPUs) to the media server VM and not clone it with the production servers? Recommendations are sincerely appreciated.

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  • Multiple servers acting like a single one with all the hardware?

    - by marc.riera
    Hello, by now I have 10 servers for hpc, power computing oriented. My users need to launch several processes using qmake. The users are used to work with ubuntu 9.10, and the software from the repositories is switable for them. I've deployed ubuntu 9.10 to all 10 servers (pxe rocks). By now we work with parallel-ssh and cluster-ssh, which allows as to launch the same process to all servers. With this tools this tools the servers remain as independent but with the same software and the same launched command. Now we would like to go to next step and see all the servers as a single one with all the resources from the other 9 as if was its resources. The difference would be substantial in time to process and also time to design the command to launch. Any advice on wich software to use will be very useful? Thanks

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  • vpn/Openvpn as a cloud service

    - by 8pipe
    I am working on creating a small cloud (any number of EC2 instances that can be deployed based on load) implementing a VPN as a service for the company I'm working for. This is basically a project gathering together various vpn resources under one aegis as a cloud based service. As a user of openvpn, I'm somewhat familiar with being able to connect, but I'm looking for resources to start this project. Essentially I need to be able to: run a certificate authority and manage keys to distribute to coworkers build an ami that handles openvpn as a service balance the load if necessary among machines instances as needed Any suggestions for tutorials, things to avoid, roadblocks I might not be seeing from a novice perspective, etc. or just help in visualizing this is appreciated.

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  • Is it possible to define a virtual directory in IIS and make the files relative to the physical dir

    - by Mikey John
    Is it possible to define a virtual directory in IIS and somehow make the files in that directory relative to the physical directory and not to the virtual directory ? For instance on my server I have the following folders: D:\WebSite\Css\myTheme.css, D:\WebSite\Images\image1.jpg I created a virtual directory on IIS resources.mysite: Inside my website I reference the sheet like this resources.mysite/myTheme.css But inside myTheme.css I reference pictures from ../Images/images1.jpg. So the problem is that image1.jpg is not found because it is relative to the physical folder and not the virtual folder on IIS. Can I solve this problem without modifying the style sheet ?

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  • CLI-Based monitoring tool for KVM

    - by Pinnacle
    I am developing a scheduler for running VMs on KVM. The scheduling has over-commitment of resources like memory and CPU. For this, I need a CLI-based monitoring tool that keeps me giving information about the resource usage of each VM, because it might be the case that due to over-provisioning of resources, VMs on a particular host are running very slowly depending on the benchmarks/programs each VM is running, and then I need to migrate a VM to another host and so on. I looked into libvirt-based tools like collects, MUNIN, Nagios-vert, etc.( http://libvirt.org/apps.html#monitoring ) I also looked into Ubuntu utility perf-kvm ( http://manpages.ubuntu.com/manpages/maverick/man1/perf-kvm.1.html ) I want to ask which CLI-based would be recommended by the community so that I can make a automated scheduler that takes care of the above situation.

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  • JavaApplicationStub Compatibility with all java versions

    - by neelamsharma
    Hi, I am running a Java application on Mac Leopard & on Mac Mini. My Mac Mini upgraded, it is using Java Version 1.6.0_17 and Mac Leopard have version 1.5.0_13. To run that application on Mac Mini I have to copy JavaApplicationStub from path -"/System/Library/Frameworks/JavaVM.framework/Resources/MacOS/JavaApplicationStub" to my application "Content/Resources/Java". But this application successfully run on Mac Leopard. If I do not copy stub at Mac Mini then I am unable to launch application using app by double click, it shows icon for few second then disappears, so in that case I have to run application with its jar. I want that without copying explicitly JavaApplicationStub, how can I run app with all versions of java. If this possible then what changes I have to made? The info.plist file contain JVMVersion is 1.4+. Thanks!

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  • Using my System as the server- need advice

    - by Ashwin
    We are deploying my web application in my system in jboss. And I am planning to use my system as the server as well. There are no html pages or jsp pages deployed. The client requests for resources and the server provides the resources in the form of objects. We are also using databases(Postgresql-15 tables) as the database server(this will also reside in my machine). My system configuration is Windows Vista, 2.3 GHZ, 4GB Ram, 32 bit. There can be many requests coming in at the same time. So is this configuration enough? Should we go with a different Operating System like Windows Server? I have never used Windows Server OS. How will it be different from other windows operating systems? Or if you feel please some other OS will be good in this situation, please suggest.

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  • What does an ACPI BIOS configure during boot?

    - by RJSmith92
    When a PC boots with an ACPI BIOS, what does it exactly do? I understand that the point of ACPI is to allow the OS to control hardware resources and power management but before the OS is loaded does ACPI configure just the devices needed to boot and then let the OS configure the rest? If the OS wants to re-asign hardware resources does it store this information in the ACPI tables so that the next time the system is booted it assigns them how the OS wants? The ACPI driver asks the PCI bus driver (Pci.sys) to enumerate devices on it's bus once the OS is loaded, how are these devices configured whilst the PC is booting when it doesn't have other bus drivers? Any help with any of the above questions would be greatly appreciated. Thanks.

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  • Setup IPv6 over IPv4 tunnel in VPN

    - by bfmeb
    Let me explain my szenario: I have a linux server A. A is reachable in a VPN. So if I am connected to the VPN over Internet I can successfully ping A. Server A is connected to a Router B. Router B has a local ipv6 address and there are resources (each of them with a local ipv6 address) connected to Router B. After I am connected to VPN, I am able to use ssh to have access over A. Now I can use the ping6 command to ping the Router B or one of its connected resources. This works fine. The ping fails if I try to ping router B on my computer. Overview: My Computer -- VPN -- Server A(ipv4) -- Router B(ipv6) -- Ressource A(ipv6) On resource A runs for example a HTTP-Server. My question is: How can I access Resource A (for example with HTTP) on my to VPN connected computer? Is it possible? Should I setup a tunnel device? Sorry for this inexpertly explanation, but I am new to network stuff!

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  • HAProxy being killed with more that 54,000 connections

    - by Olly
    I am trying to run HAProxy (1.4.8) on a EC2 machine running Ubuntu 10.04. I need HAProxy to be able to handle many thousands of long-running persistent connections (websockets). With the current setup HAProxy gets killed at around 54,300 connections (roughly). If I am running HAProxy in the foreground, the only output is "Killed". Am I right in thinking this is the Kernel killing the process? Is this because it is out of resources? Can I increase the resources? The CPU and memory consumption are low with 50,000 connections, so I don't suspect either of these. How can I prevent this from happening?

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  • Openvz: What exactly does it mean when tcpsndbuf failcnt increases? Why must there be a minimum difference between limit and barrier?

    - by Antonis Christofides
    When the failcnt of tcpsndbuf increases, what does this mean? Does it mean the system had to go past the barrier, or past the limit? Or, maybe, that the system failed to provide enough buffers, either because it needed to go past the limit, or because it needed to go past the barrier but couldn't because other VMs were using too many resources? I understand the difference between barrier and limit only for disk space, where you can specify a grace period for which the system can exceed the barrier but not the limit. But in resources like tcpsndbuf, which have no such thing as a grace period, what is the meaning of barrier vs. limit? Why does the difference between barrier and limit in tcpsndbuf be at least 2.5KB times tcpnumsock? I could understand it if, e.g., tcpsndbuf should be at least 2.5KB times tcpnumsock (either the barrier or the limit), but why should I care about the difference between the barrier and the limit?

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  • MSSQL, ASP.NET, IIS. SQL Server perfmon log question

    - by Datapimp23
    Hi, I'm testing a web application that runs on a hypervisor. The database server and the webserver are seperate vm's that run on the same hypervisor. We did some tests and the functions perform ok. I want you guys to look at a screenshot of a permon log of the sql 2005 server on the busiest moment. The webserver perfmon log looks fine and it's obvious that we have enough resources to present the page in a timely fashion. http://d.imagehost.org/view/0919/heavyload http://d.imagehost.org/0253/heavyloadz.jpg Zoomed out The striped blue line maxing out is the Processor que length (scale 100,0) The green line at around value 30 is Available MBytes (scale 0,01) The rest of the counters are visible on the screenshot. The sql server machine has no CPU limitations on the hypervisor resources and has 5 vcpu's and 5 GB RAM. Can someone help me to interpret this log. Thanks

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  • Dual 9500GT video cards, one works

    - by bossDub
    I have two video cards, both are PCIe 512MB Nvidia 9500GTs. One is an Evga and the other is another brand. If I put them both in, the one in the top slot will work (either card). The one in the lower slot says Code 12, not enough resources to use this device. I've tried disabling Firewire and a few other things in an attempt to get more "resources". Intel DP45SG motherboard. 4G Ram. 64bit Vista. Q8200 CPU. I do not have the SLI connector.

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  • getting started automating virtualization with powershell on windows

    - by fschwiet
    What are some good books or resources for learning automate virtual PCs on Windows DataCenter? I want to be able to build VPCs with both automated installs and from images, preferably via powershell. I would like to be able to setup an IIS environment for automated testing, and configure end user installs of different versions of Windows. I am not interested in corpnet type scenarios (active directory, domains, etc) so much for now. I'm comfortable with powershell and programming in general. I haven't yet installed Windows DataCenter, maybe once I install it will be clear enough. But looking for resources on how to managed virtual PCs programmatically I haven't found anything.

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  • Question about conditions of vps host provide

    - by baobeiii
    Looking into buying a VPS from a company. In their terms of service it says: User may not: a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. So basically your only allowed to use a 1/4 of what your paying for? Anyone know if this is a standard restriction for most hosting providers? Seems a bit ridiculous but i don't know whats normal in the server world. And the weird thing is they only sell xen servers so why can't i use my allotted resources as no-one else can. Thanks.

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  • WiX 3 Tutorial: Understanding main WXS and WXI file

    - by Mladen Prajdic
    In the previous post we’ve taken a look at the WiX solution/project structure and project properties. We’re still playing with our super SuperForm application and today we’ll take a look at the general parts of the main wxs file, SuperForm.wxs, and the wxi include file. For wxs file we’ll just go over the general description of what each part does in the code comments. The more detailed descriptions will be in future posts about features themselves. WXI include file Include files are exactly what their name implies. To include a wxi file into the wxs file you have to put the wxi at the beginning of each .wxs file you wish to include it in. If you’ve ever worked with C++ you can think of the include files as .h files. For example if you include SuperFormVariables.wxi into the SuperForm.wxs, the variables in the wxi won’t be seen in FilesFragment.wxs or RegistryFragment.wxs. You’d have to include it manually into those two wxs files too. For preprocessor variable $(var.VariableName) to be seen by every file in the project you have to include them in the WiX project properties->Build->“Define preprocessor variables” textbox. This is why I’ve chosen not to go this route because in multi developer teams not everyone has the same directory structure and having a single variable would mean each developer would have to checkout the wixproj file to edit the variable. This is pretty much unacceptable by my standards. This is why we’ve added a System Environment variable named SuperFormFilesDir as is shown in the previous Wix Tutorial post. Because the FilesFragment.wxs is autogenerated on every project build we don’t want to change it manually each time by adding the include wxi at the beginning of the file. This way we couldn’t recreate it in each pre-build event. <?xml version="1.0" encoding="utf-8"?><Include> <!-- Versioning. These have to be changed for upgrades. It's not enough to just include newer files. --> <?define MajorVersion="1" ?> <?define MinorVersion="0" ?> <?define BuildVersion="0" ?> <!-- Revision is NOT used by WiX in the upgrade procedure --> <?define Revision="0" ?> <!-- Full version number to display --> <?define VersionNumber="$(var.MajorVersion).$(var.MinorVersion).$(var.BuildVersion).$(var.Revision)" ?> <!-- Upgrade code HAS to be the same for all updates. Once you've chosen it don't change it. --> <?define UpgradeCode="YOUR-GUID-HERE" ?> <!-- Path to the resources directory. resources don't really need to be included in the project structure but I like to include them for for clarity --> <?define ResourcesDir="$(var.ProjectDir)\Resources" ?> <!-- The name of your application exe file. This will be used to kill the process when updating and creating the desktop shortcut --> <?define ExeProcessName="SuperForm.MainApp.exe" ?></Include> For now there’s no way to tell WiX in Visual Studio to have a wxi include file available to the whole project, so you have to include it in each file separately. Only variables set in “Define preprocessor variables” or System Environment variables are accessible to the whole project for now. The main WXS file: SuperForm.wxs We’ll only take a look at the general structure of the main SuperForm.wxs and not its the details. We’ll cover the details in future posts. The code comments should provide plenty info about what each part does in general. Basically there are 5 major parts. The update part, the conditions and actions part, the UI install sequence, the directory structure and the features we want to include. <?xml version="1.0" encoding="UTF-8"?><!-- Add xmlns:util namespace definition to be able to use stuff from WixUtilExtension dll--><Wix xmlns="http://schemas.microsoft.com/wix/2006/wi" xmlns:util="http://schemas.microsoft.com/wix/UtilExtension"> <!-- This is how we include wxi files --> <?include $(sys.CURRENTDIR)Includes\SuperFormVariables.wxi ?> <!-- Id="*" is to enable upgrading. * means that the product ID will be autogenerated on each build. Name is made of localized product name and version number. --> <Product Id="*" Name="!(loc.ProductName) $(var.VersionNumber)" Language="!(loc.LANG)" Version="$(var.VersionNumber)" Manufacturer="!(loc.ManufacturerName)" UpgradeCode="$(var.UpgradeCode)"> <!-- Define the minimum supported installer version (3.0) and that the install should be done for the whole machine not just the current user --> <Package InstallerVersion="300" Compressed="yes" InstallScope="perMachine"/> <Media Id="1" Cabinet="media1.cab" EmbedCab="yes" /> <!-- Upgrade settings. This will be explained in more detail in a future post --> <Upgrade Id="$(var.UpgradeCode)"> <UpgradeVersion OnlyDetect="yes" Minimum="$(var.VersionNumber)" IncludeMinimum="no" Property="NEWER_VERSION_FOUND" /> <UpgradeVersion Minimum="0.0.0.0" IncludeMinimum="yes" Maximum="$(var.VersionNumber)" IncludeMaximum="no" Property="OLDER_VERSION_FOUND" /> </Upgrade> <!-- Reference the global NETFRAMEWORK35 property to check if it exists --> <PropertyRef Id="NETFRAMEWORK35"/> <!-- Startup conditions that checks if .Net Framework 3.5 is installed or if we're running the OS higher than Windows XP SP2. If not the installation is aborted. By doing the (Installed OR ...) property means that this condition will only be evaluated if the app is being installed and not on uninstall or changing --> <Condition Message="!(loc.DotNetFrameworkNeeded)"> <![CDATA[Installed OR NETFRAMEWORK35]]> </Condition> <Condition Message="!(loc.AppNotSupported)"> <![CDATA[Installed OR ((VersionNT >= 501 AND ServicePackLevel >= 2) OR (VersionNT >= 502))]]> </Condition> <!-- This custom action in the InstallExecuteSequence is needed to stop silent install (passing /qb to msiexec) from going around it. --> <CustomAction Id="NewerVersionFound" Error="!(loc.SuperFormNewerVersionInstalled)" /> <InstallExecuteSequence> <!-- Check for newer versions with FindRelatedProducts and execute the custom action after it --> <Custom Action="NewerVersionFound" After="FindRelatedProducts"> <![CDATA[NEWER_VERSION_FOUND]]> </Custom> <!-- Remove the previous versions of the product --> <RemoveExistingProducts After="InstallInitialize"/> <!-- WixCloseApplications is a built in custom action that uses util:CloseApplication below --> <Custom Action="WixCloseApplications" Before="InstallInitialize" /> </InstallExecuteSequence> <!-- This will ask the user to close the SuperForm app if it's running while upgrading --> <util:CloseApplication Id="CloseSuperForm" CloseMessage="no" Description="!(loc.MustCloseSuperForm)" ElevatedCloseMessage="no" RebootPrompt="no" Target="$(var.ExeProcessName)" /> <!-- Use the built in WixUI_InstallDir GUI --> <UIRef Id="WixUI_InstallDir" /> <UI> <!-- These dialog references are needed for CloseApplication above to work correctly --> <DialogRef Id="FilesInUse" /> <DialogRef Id="MsiRMFilesInUse" /> <!-- Here we'll add the GUI logic for installation and updating in a future post--> </UI> <!-- Set the icon to show next to the program name in Add/Remove programs --> <Icon Id="SuperFormIcon.ico" SourceFile="$(var.ResourcesDir)\Exclam.ico" /> <Property Id="ARPPRODUCTICON" Value="SuperFormIcon.ico" /> <!-- Installer UI custom pictures. File names are made up. Add path to your pics. –> <!-- <WixVariable Id="WixUIDialogBmp" Value="MyAppLogo.jpg" /> <WixVariable Id="WixUIBannerBmp" Value="installBanner.jpg" /> --> <!-- the default directory structure --> <Directory Id="TARGETDIR" Name="SourceDir"> <Directory Id="ProgramFilesFolder"> <Directory Id="INSTALLLOCATION" Name="!(loc.ProductName)" /> </Directory> </Directory> <!-- Set the default install location to the value of INSTALLLOCATION (usually c:\Program Files\YourProductName) --> <Property Id="WIXUI_INSTALLDIR" Value="INSTALLLOCATION" /> <!-- Set the components defined in our fragment files that will be used for our feature --> <Feature Id="SuperFormFeature" Title="!(loc.ProductName)" Level="1"> <ComponentGroupRef Id="SuperFormFiles" /> <ComponentRef Id="cmpVersionInRegistry" /> <ComponentRef Id="cmpIsThisUpdateInRegistry" /> </Feature> </Product></Wix> For more info on what certain attributes mean you should look into the WiX Documentation.   WiX 3 tutorial by Mladen Prajdic navigation WiX 3 Tutorial: Solution/Project structure and Dev resources WiX 3 Tutorial: Understanding main wxs and wxi file WiX 3 Tutorial: Generating file/directory fragments with Heat.exe

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  • Is there a Telecommunications Reference Architecture?

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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  • How do I install a driver for an Atheros AR9285?

    - by Fernando
    How to install the driver for Atheros AR9285 in Ubuntu 11.10. Still no package for 11.10 according to this https://help.ubuntu.com/community/WifiDocs/Device/Atheros/AR9285 Here is the output of the commands marc@fer-VPCYA1V9E:~$ sudo lshw -class network *-network DISABLED description: Wireless interface product: AR9285 Wireless Network Adapter (PCI-Express) vendor: Atheros Communications Inc. physical id: 0 bus info: pci@0000:02:00.0 logical name: wlan0 version: 01 serial: 4c:0f:6e:d6:65:cc width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath9k driverversion=3.0.0-12-generic firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:16 memory:d3400000-d340ffff *-network description: Ethernet interface product: AR8131 Gigabit Ethernet vendor: Atheros Communications physical id: 0 bus info: pci@0000:03:00.0 logical name: eth0 version: c0 serial: 54:42:49:a2:1f:bc capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress vpd bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.0-NAPI firmware=N/A latency=0 link=no multicast=yes port=twisted pair resources: irq:43 memory:d2400000-d243ffff ioport:1000(size=128) And the second command marc@fer-VPCYA1V9E:~$ rfkill list 0: sony-wifi: Wireless LAN Soft blocked: no Hard blocked: no 1: sony-bluetooth: Bluetooth Soft blocked: no Hard blocked: no 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no 3: hci0: Bluetooth Soft blocked: no Hard blocked: no 4: acer-wireless: Wireless LAN Soft blocked: yes Hard blocked: no Is there a way to make it work?

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