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  • Increase Performance and Agility with Oracle’s New Data Center Fabric Solutions

    - by Cinzia Mascanzoni
    Join this Webcas on  Tues., December 11, 2012 10 a.m. PT / 1 p.m. ET and hear from S.K. Vinod, Senior Director of Product Management, Oracle Virtual Networking products. He’ll show you how the fast, simple, and agile architecture of Oracle Fabric Interconnect provides dynamic network and storage connectivity to thousands of servers. You will see how to use Oracle Software Defined Network (SDN) to connect any resource on the data center fabric quickly—without incurring downtime or requiring network reconfiguration. With Oracle Virtual Networking products, you can: Streamline your data center connectivity Reduce complexity by 70% Cut infrastructure expenses by up to 50% Increase application performance up to 30x Provision new services and reconfigure resources in minutes  Simplify deployments with wire-once infrastructure  During the Webcast, you’ll also have the opportunity to chat directly with Oracle experts. Visit OPN's Server & Storage Systems Knowledge Zones anytime to learn about partner engagement, training, resources, and replays of other webcasts to jump start business.  You can also email us your questions. Unable to attend live? Register anyway – we'll send you the on-demand link to the Webcast!

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  • Oracle-AmberPoint Webcast: Learn How Your Business Can Profit from the Combination

    - by jyothi.swaroop
    With the recent acquisition of AmberPoint, Oracle now offers an enhanced end-to-end SOA solution that features runtime governance, business transaction management, and cross-platform management capabilities. Put that solution to work and your business can achieve lower costs of implementation and higher profit. Join Ed Horst, Vice President, Oracle (former CMO of AmberPoint), and Ashish Mohindroo, Senior Director, Product Marketing, Oracle, as they discuss in this live Webcast the customer advantages of the Oracle and AmberPoint combination. Learn how our SOA solutions with AmberPoint capabilities can help you: Achieve more agility and visibility into your business processes Increase control and performance of critical applications Improve performance and reduce IT costs to benefit your bottom line Register for the Live Webcast Event Date: Thursday, May 20, 2010 Time: 10 a.m. PT/1 p.m. ET

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  • Communications and Oracle Application Integration Architecture (AIA)

    Dan Byrnes, Oracle Industry Strategy Vice President, explains how Oracle's AIA for Communication delivers the Communications industry's only pre-integrated, open standards suite of applications and technology. Dan will also discuss how customers are leveraging the Oracle Communications Suite to automate their end-to-end business processes.

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  • CVE-2011-3192 and CVE-2011-0419 affect Oracle Secure Global Desktop

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-0419 Resource Management Errors vulnerability 4.3 Apache HTTP Server Oracle Secure Global Desktop 4.62 CVE-2011-3192 Resource Management Errors vulnerability 7.8 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Solaris 11 Resources

    - by user12618891
    .. Oracle Solaris 11 (November, 2011) Oracle Solaris 11 Landing Page Download Oracle Solaris 11 Oracle Solaris 11 Documentation Solaris 11 End-of-Life Notices What's New in Oracle Solaris 11 (blog) Oracle Solaris 11 Feature Demo Videos (blog) Solaris 11 Developer Resources (November, 2011) Oracle Solaris 11 ISV Adoption Guide Oracle Solaris 11 Preflight Checker The IPS System Repository (blog) Packaging and Delivering Software with the Image Packaging System - A Developer's Guide How to Create and Publish packages to an IPS Repository on Solaris 11 Solaris 10 Branded zone VM Templates for Solaris 11 (blog) Oracle Solaris 11 Security: What's New For Developers Optimizing Application with Oracle Solaris Studio Tools and CompilersOther Solaris 11 Technology Spotlights (Landing Page)

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  • Introducing Dynamic Clusters in Oracle WebLogic Server 12.1.2 by Dave Cabelus

    - by JuergenKress
    You can watch the Dynamic Clustering video at the WebLogic YouTube channel. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Dave Cabelus,WebLogic 12c cluster,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • ORACLE Forms Upgrade Workshops

    - by Thomas Leopold
       09. Februar 2011 Workshop: Forms Upgrade von 10g (iAS) nach 11g (WLS) Oracle Deutschland lädt Sie zu einem Workshop zum Thema Forms Upgrade von 10g (iAS) nach 11g (WLS) ein. Der Workshop ist für Entwickler und Administratoren gedacht, die sich einen Überblick über die Änderungen verschaffen möchten, die sich aus der Migration von 10g auf 11g ergeben. Der Wokshop gibt einen Überblick über die architekturellen Unterschiede zwischen dem Internet Application Server und dem WebLogic Server. Er erläutert die für den Betrieb von Forms-Anwendungen relevanten Unterschiede und Gemeinsamkeiten beider Ansätze. Im HandsOn-Teil migrieren die Teilnehmer selbst einige (exemplarische) Forms-Anwendungen von 10g nach 11g und konfigurieren den WLS zum Betrieb der Forms-Module.   Agenda Beginn: 10:00 Uhr Architektur des WebLogicServers, Unterschiede 10g (iAS) und 11g (WLS) Forms unter WebLogicServer 11g Forms 11g - New Features Administration von Formsanwendungen unter 11g HandsOn: Migration von Forms-Beispielanwendungen Ende: 16:00 Uhr Termine 30. März 2011 - Potsdam | Registrieren 31. März 2011 - Hamburg | Registrieren Technische Voraussetzungen Zur Nutzung des Migrationsassistenten unter 11g müssen die Installationen 10g (iAS) und 11g (WLS) auf einem Server parallel betrieben werden. Dazu ist ein Rechner mit mindestens 4 GB RAM erforderlich; die entsprechenden Installationen werden als virtuelle Maschine zur Verfügung gestellt. Sofern Sie über keinen ausreichend dimensionierten Laptop verfügen, können wir Ihnen für den Workshop ein entsprechendes Gerät ausleihen. Bitte geben Sie dies bei der Anmeldung an, da wir nur über eine begrenzte Anzahl von Leihlaptops verfügen. Wenn Sie den Workshop auf Ihrem Laptop durchführen möchten, beachten Sie bitte die folgenden Systemvoraussetzungen 4 GB RAM Oracle VirtualBox (4.0.2) (incl. GuestAdditions) Anmeldung Zur Anmeldung nutzen Sie bitte die o.a. Links. Der Workshop ist für die Teilnehmer kostenlos. Bei Fragen oder Anmerkungen wenden Sie sich bitte an Christian Kühne (0511-95787-143)ORACLE Deutschland B.V. & Co. KGThurnithistrasse 2-630519 Hannover oder Wolfgang Kriebel (0331 2007 295) ORACLE Deutschland B.V. & Co. KGSchiffbauergasse 1414467 Potsdam ORACLE Deutschland B.V. & Co. KG, Hauptverwaltung: Riesstraße 25, D-80992 München Registergericht: Amtsgericht München, HRA 95603 Komplementärin ORACLE Deutschland Verwaltung B.V. Rijnzathe 6, 3454PV De Meern, Niederlande Handelsregister der Handelskammer Midden-Niederlande, Nr. 30143697 Geschäftsführer: Jürgen Kunz, Marcel van de Molen, Alexander van der Ven  

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  • Handling HumanTask attachments in Oracle BPM 11g PS4FP+ (I)

    - by ccasares
    Adding attachments to a HumanTask is a feature that exists in Oracle HWF (Human Workflow) since 10g. However, in 11g there have been many improvements on this feature and this entry will try to summarize them. Oracle BPM 11g 11.1.1.5.1 (aka PS4 Feature Pack or PS4FP) introduced two great features: Ability to link attachments at a Task scope or at a Process scope: "Task" attachments are only visible within the scope (lifetime) of a task. This means that, initially, any member of the assignment pattern of the Human Task will be able to handle (add, review or remove) attachments. However, once the task is completed, subsequent human tasks will not have access to them. This does not mean those attachments got lost. Once the human task is completed, attachments can be retrieved in order to, i.e., check them in to a Content Server or to inject them to a new and different human task. Aside note: a "re-initiated" human task will inherit comments and attachments, along with history and -optionally- payload. See here for more info. "Process" attachments are visible within the scope of the process. This means that subsequent human tasks in the same process instance will have access to them. Ability to use Oracle WebCenter Content (previously known as "Oracle UCM") as the backend for the attachments instead of using HWF database backend. This feature adds all content server document lifecycle capabilities to HWF attachments (versioning, RBAC, metadata management, etc). As of today, only Oracle WCC is supported. However, Oracle BPM Suite does include a license of Oracle WCC for the solely usage of document management within BPM scope. Here are some code samples that leverage the above features. Retrieving uploaded attachments -Non UCM- Non UCM attachments (default ones or those that have existed from 10g, and are stored "as-is" in HWK database backend) can be retrieved after the completion of the Human Task. Firstly, we need to know whether any attachment has been effectively uploaded to the human task. There are two ways to find it out: Through an XPath function: Checking the execData/attachment[] structure. For example: Once we are sure one ore more attachments were uploaded to the Human Task, we want to get them. In this example, by "get" I mean to get the attachment name and the payload of the file. Aside note: Oracle HWF lets you to upload two kind of [non-UCM] attachments: a desktop document and a Web URL. This example focuses just on the desktop document one. In order to "retrieve" an uploaded Web URL, you can get it directly from the execData/attachment[] structure. Attachment content (payload) is retrieved through the getTaskAttachmentContents() XPath function: This example shows how to retrieve as many attachments as those had been uploaded to the Human Task and write them to the server using the File Adapter service. The sample process excerpt is as follows:  A dummy UserTask using "HumanTask1" Human Task followed by a Embedded Subprocess that will retrieve the attachments (we're assuming at least one attachment is uploaded): and once retrieved, we will write each of them back to a file in the server using a File Adapter service: In detail: We've defined an XSD structure that will hold the attachments (both name and payload): Then, we can create a BusinessObject based on such element (attachmentCollection) and create a variable (named attachmentBPM) of such BusinessObject type. We will also need to keep a copy of the HumanTask output's execData structure. Therefore we need to create a variable of type TaskExecutionData... ...and copy the HumanTask output execData to it: Now we get into the embedded subprocess that will retrieve the attachments' payload. First, and using an XSLT transformation, we feed the attachmentBPM variable with the name of each attachment and setting an empty value to the payload: Please note that we're using the XSLT for-each node to create as many target structures as necessary. Also note that we're setting an Empty text to the payload variable. The reason for this is to make sure the <payload></payload> tag gets created. This is needed when we map the payload to the XML variable later. Aside note: We are assuming that we're retrieving non-UCM attachments. However in real life you might want to check the type of attachment you're handling. The execData/attachment[]/storageType contains the values "UCM" for UCM type attachments, "TASK" for non-UCM ones or "URL" for Web URL ones. Those values are part of the "Ext.Com.Oracle.Xmlns.Bpel.Workflow.Task.StorageTypeEnum" enumeration. Once we have fed the attachmentsBPM structure and so it now contains the name of each of the attachments, it is time to iterate through it and get the payload. Therefore we will use a new embedded subprocess of type MultiInstance, that will iterate over the attachmentsBPM/attachment[] element: In every iteration we will use a Script activity to map the corresponding payload element with the result of the XPath function getTaskAttachmentContents(). Please, note how the target array element is indexed with the loopCounter predefined variable, so that we make sure we're feeding the right element during the array iteration:  The XPath function used looks as follows: hwf:getTaskAttachmentContents(bpmn:getDataObject('UserTask1LocalExecData')/ns1:systemAttributes/ns1:taskId, bpmn:getDataObject('attachmentsBPM')/ns:attachment[bpmn:getActivityInstanceAttribute('SUBPROCESS3067107484296', 'loopCounter')]/ns:fileName)  where the input parameters are: taskId of the just completed Human Task attachment name we're retrieving the payload from array index (loopCounter predefined variable)  Aside note: The reason whereby we're iterating the execData/attachment[] structure through embedded subprocess and not, i.e., using XSLT and for-each nodes, is mostly because the getTaskAttachmentContents() XPath function is currently not available in XSLT mappings. So all this example might be considered as a workaround until this gets fixed/enhanced in future releases. Once this embedded subprocess ends, we will have all attachments (name + payload) in the attachmentsBPM variable, which is the main goal of this sample. But in order to test everything runs fine, we finish the sample writing each attachment to a file. To that end we include a final embedded subprocess to concurrently iterate through each attachmentsBPM/attachment[] element: On each iteration we will use a Service activity that invokes a File Adapter write service. In here we have two important parameters to set. First, the payload itself. The file adapter awaits binary data in base64 format (string). We have to map it using XPath (Simple mapping doesn't recognize a String as a base64-binary valid target):  Second, we must set the target filename using the Service Properties dialog box:  Again, note how we're making use of the loopCounter index variable to get the right element within the embedded subprocess iteration. Handling UCM attachments will be part of a different and upcoming blog entry. Once I finish will all posts on this matter, I will upload the whole sample project to java.net.

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  • World Record Performance on PeopleSoft Enterprise Financials Benchmark on SPARC T4-2

    - by Brian
    Oracle's SPARC T4-2 server achieved World Record performance on Oracle's PeopleSoft Enterprise Financials 9.1 executing 20 Million Journals lines in 8.92 minutes on Oracle Database 11g Release 2 running on Oracle Solaris 11. This is the first result published on this version of the benchmark. The SPARC T4-2 server was able to process 20 million general ledger journal edit and post batch jobs in 8.92 minutes on this benchmark that reflects a large customer environment that utilizes a back-end database of nearly 500 GB. This benchmark demonstrates that the SPARC T4-2 server with PeopleSoft Financials 9.1 can easily process 100 million journal lines in less than 1 hour. The SPARC T4-2 server delivered more than 146 MB/sec of IO throughput with Oracle Database 11g running on Oracle Solaris 11. Performance Landscape Results are presented for PeopleSoft Financials Benchmark 9.1. Results obtained with PeopleSoft Financials Benchmark 9.1 are not comparable to the the previous version of the benchmark, PeopleSoft Financials Benchmark 9.0, due to significant change in data model and supports only batch. PeopleSoft Financials Benchmark, Version 9.1 Solution Under Test Batch (min) SPARC T4-2 (2 x SPARC T4, 2.85 GHz) 8.92 Results from PeopleSoft Financials Benchmark 9.0. PeopleSoft Financials Benchmark, Version 9.0 Solution Under Test Batch (min) Batch with Online (min) SPARC Enterprise M4000 (Web/App) SPARC Enterprise M5000 (DB) 33.09 34.72 SPARC T3-1 (Web/App) SPARC Enterprise M5000 (DB) 35.82 37.01 Configuration Summary Hardware Configuration: 1 x SPARC T4-2 server 2 x SPARC T4 processors, 2.85 GHz 128 GB memory Storage Configuration: 1 x Sun Storage F5100 Flash Array (for database and redo logs) 2 x Sun Storage 2540-M2 arrays and 2 x Sun Storage 2501-M2 arrays (for backup) Software Configuration: Oracle Solaris 11 11/11 SRU 7.5 Oracle Database 11g Release 2 (11.2.0.3) PeopleSoft Financials 9.1 Feature Pack 2 PeopleSoft Supply Chain Management 9.1 Feature Pack 2 PeopleSoft PeopleTools 8.52 latest patch - 8.52.03 Oracle WebLogic Server 10.3.5 Java Platform, Standard Edition Development Kit 6 Update 32 Benchmark Description The PeopleSoft Enterprise Financials 9.1 benchmark emulates a large enterprise that processes and validates a large number of financial journal transactions before posting the journal entry to the ledger. The validation process certifies that the journal entries are accurate, ensuring that ChartFields values are valid, debits and credits equal out, and inter/intra-units are balanced. Once validated, the entries are processed, ensuring that each journal line posts to the correct target ledger, and then changes the journal status to posted. In this benchmark, the Journal Edit & Post is set up to edit and post both Inter-Unit and Regular multi-currency journals. The benchmark processes 20 million journal lines using AppEngine for edits and Cobol for post processes. See Also Oracle PeopleSoft Benchmark White Papers oracle.com SPARC T4-2 Server oracle.com OTN PeopleSoft Financial Management oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 Enterprise Edition oracle.com OTN Disclosure Statement Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 1 October 2012.

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • A Primer on Migrating Oracle Applications to a New Platform

    - by Nick Quarmby
    In Support we field a lot of questions about the migration of Oracle Applications to different platforms.  This article describes the techniques available for migrating an Oracle Applications environment to a new platform and discusses some of the common questions that arise during migration.  This subject has been frequently discussed in previous blog articles but there still seems to be a gap regarding the type of questions we are frequently asked in Service Requests. Some of the questions we see are quite abstract. Customers simply want to get a grip on understanding how they approach a migration. Others want to know if a particular architecture is viable. Other customers ask about mixing different platforms within a single Oracle Applications environment.    Just to clarify, throughout this article, the term 'platform' refers specifically to operating systems and not to the underlying hardware. For a clear definition of 'platform' in the context of Oracle Applications Support then Terri's very timely article:Oracle E-Business Suite Platform SmörgåsbordThe migration process is very similar for both 11i and R12 so this article only mentions specific differences where relevant.

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  • Oracle is sponsoring LinuxCon Japan 2012

    - by Zeynep Koch
    LinuxCon Japan is the premiere Linux conference in Asia that brings together a unique blend of core developers, administrators, users, community managers and industry experts. It is designed not only to encourage collaboration but to support future interaction between Japan and other Asia Pacific countries and the rest of the global Linux community. The conference includes presentations, tutorials, birds of a feather sessions, keynotes, sponsored mini-summits. LinuxCon Japan will be showcasing Oracle Linux in  following sessions, as well as Technology Showcase booth.  Wednesday, June 6: 2:00 pm - Btrfs Filesystems : Status and New Features, Chris Mason, Oracle, Room 502 Friday, June 8: 3:00 pm - State of Linux Kernel Security Subsystem, James Morris, Oracle, Room 502 5:25 pm - International/Asian Kernel Developer Panel that features Oracle's Chris Mason Register to attend these great sessions.

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  • Oracle VM Slides and Replay

    - by Alex Blyth
    Thanks everyone for attending the webcast on "Oracle VM and Virtualisation" last week. I know I got some useful info out of the session and on behalf of all those who attended I'll say Thank You to Dean Samuels for spending some time talking to us.Slides are available here Oracle VM - 28/04/2010 View more presentations from Oracle Australia. You can download the replay here. Next week's session is on Oracle Database Security and will cover briefly all the big guns like Transparent Data Encryption, Database Vault, Audit Vault, Flashback Data Archive as well as touching on some of the features that are so often skipped over. You can enroll for this session here. Thanks again Cheers Alex

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  • WebLogic 12c hands-on bootcamps for partners – free of charge

    - by JuergenKress
    For all WebLogic Partner Community members we offer our WebLogic 12c hands-on Bootcamps – free of charge! If you want to become an Application Grid Specialized: Register Here! Country Date Location Registration Germany 3-5 April 2012 Oracle Düsseldorf Click here France 24-26 April 2012 Oracle Colombes Click here Spain 08-10 May 2012 Oracle Madrid Click here Netherlands 22-24 May 2012 Oracle Amsterdam Click here United Kingdom 06-08 June 2012 Oracle Reading Click here Italy 19-21 June 2012 Oracle Cinisello Balsamo Click here Portugal 10-12 July 2012 Oracle Lisbon Click here Skill requirements Attendees need to have the following skills as this is required by the product-set and to make sure they get the most out of the training: Basic knowledge in Java and JavaEE Understanding the Application Server concept Basic knowledge in older releases of WebLogic Server would be beneficial Member of WebLogic Partner Community for registration please vist http://www.oracle.com/partners/goto/wls-emea Hardware requirements Every participant works on his own notebook. The minimal hardware requirements are: 4Gb physical RAM (we will boot the image with 2Gb RAM) dual core CPU 15 GB HD Software requirements Please install Oracle VM VirtualBox 4.1.8 Follow-up and certification With the workshop registration you agree to the following next steps Follow-up training attend and pass the Oracle Application Grid Certified Implementation Specialist Registration For details and registration please visit Register Here Free WebLogic Certification (Free assessment voucher to become certified) For all WebLogic experts, we offer free vouchers worth $195 for the Oracle Application Grid Certified Implementation Specialist assessment. To demonstrate your WebLogic knowledge you first have to pass the free online assessment Oracle Application Grid PreSales Specialist. For free vouchers, please send an e-mail with the screenshot of your Oracle Application Grid PreSales certirficate to [email protected] including your Name, Company, E-mail and Country. Note: This offer is limited to partners from Europe Middle East and Africa. Partners from other countries please contact your Oracle partner manager. WebLogic Specialization To become specialized in Application Grid, please make sure that you access the: Application Grid Specialization Guide Application Grid Specialization Checklist If you have any questions please contact the Oracle Partner Business Center. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic training,Java training,WebLogic 12c,WebLogic Community,OPN,WebLogic,Oracle,WebLogic Certification,Apps Grid Certification,Implementation Specialist,Apps Grid Specialist,Oracle education

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  • Saját kezuleg próbálja ki az Oracle elemzo-lekérdezo üzleti intelligencia csomagját

    - by Fekete Zoltán
    Április 19-én, hétfon délután rendezzük meg az Oracle Test Drive, Bi Hands On rendezvényt, ahol természetesen magyar nyelven próbálhatja ki az Oracle Business Intelligence Enterprise Edition csomagot. Ezen a kifejezetten végfelhasználóknak szóló rendezvényen az üzleti felhasználók probálhatják ki az Oracle BI csomagot egy vezetett példa kapcsán. Az interaktív irányítópultok (interactive dashboards) és az ad-hoc elemzo eszköz (Answers) lesz a fókuszban. Aki szeretne jelentkezni, küldjön számomra egy mail-t a jelentkezési szándékáról, s visszajelzek, maradt-e még hely a teremben. A leveleket a [email protected] e-mail címre várom.

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  • Oracle WebCenter Sites & Translation – powered by Lingotek

    - by rituchhibber
    You are invited to a special preview of the Lingotek Inside Oracle WebCenter Sites solution which will be showcased at Collaborate in Las Vegas later in April. Register Now! Now it's easy to quickly translate your content directly from Oracle WebCenter Sites using the new Lingotek - Inside for Oracle WebCenter Sites integration. Your users will be able to access translated content, nominate content for translation, and even offer to translate content themselves.

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  • Oracle Utilities Customer Care And Billing Supported Platforms

    - by Anthony Shorten
    An updated list of the supported platforms (for all tiers) for Oracle Utilities Customer Care And Billing V2.1.x, V2.2.x and V2.3.x is now available from My Oracle Support KB Id: 1123876.1. Please refer to this document and article for any clarification on specific platforms and related software supported for the above versions of Oracle Utilities Customer Care And Billing.

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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