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  • Configuring the SOA Human Task Hostname by Antonis Antoniou

    - by JuergenKress
    When a human task is opened in BPM Workspace, it will try by default to connect to either localhost or the server's alias. So if you try to access the BPM Workspace remotely (from a computer other than where Oracle SOA is running) you will get an http error (unable to connect). You can fix this issue at run-time using the Enterprise Manager (EM). Login to EM and from the farm navigator select your composite by expanding the "SOA", "soa-infra" and your partition node. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Human task,Antonis Antoniou,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • How To Colorize Black and White Vintage Photographs in Photoshop

    - by Eric Z Goodnight
    Ever wanted to add color to your old, vintage, or historical photographs? Load up some old pictures and see how color can be added quickly to any black and white photograph in this simple Photoshop how to. While many purists simply don’t like the look of colorized black and white photographs, the ability to add color to black and white images is as indispensible as it is simple. Read on to see just how easy it can be Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? How To Use Layer Masks and Vector Masks to Remove Complex Backgrounds in Photoshop Hack a Wireless Doorbell into a Snail Mail Indicator Enjoy Clutter-Free YouTube Video Viewing in Opera with CleanTube Bring Summer Back to Your Desktop with the LandscapeTheme for Chrome and Iron The Prospector – Home Dash Extension Creates a Whole New Browsing Experience in Firefox KinEmote Links Kinect to Windows Why Nobody Reads Web Site Privacy Policies [Infographic]

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  • Ask the Readers: What Tools Do You Use to Score Great Deals Online?

    - by Jason Fitzpatrick
    The internet has made scoring awesome deals a cinch—but only if you have the right tools and know where to look. This week we want to hear about your favorite tools for scoring the deepest discounts during your online shopping adventures. What we’re most interested in is the tools you use: browser plugins, bookmarklets, and other tools that help you stay on top of price drops and other deal-related information. So let’s hear about it in the comments! What tools do you use to score great deals online? We’ll read all your comments, gather quotes, and share the collective wisdom of the How-To Geek crowd in a follow-up What You Said post on Friday. Latest Features How-To Geek ETC Macs Don’t Make You Creative! So Why Do Artists Really Love Apple? MacX DVD Ripper Pro is Free for How-To Geek Readers (Time Limited!) HTG Explains: What’s a Solid State Drive and What Do I Need to Know? How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Etch a Circuit Board using a Simple Homemade Mixture Sync Blocker Stops iTunes from Automatically Syncing The Journey to the Mystical Forest [Wallpaper] Trace Your Browser’s Roots on the Browser Family Tree [Infographic] Save Files Directly from Your Browser to the Cloud in Chrome and Iron The Steve Jobs Chronicles – Charlie and the Apple Factory [Video]

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  • can't use flash in ubuntu 13.10

    - by Orosjopie
    Since I upgraded to ubuntu 13.10, my flash isn't working anymore in firefox or opera. It only works in Google Chrome as it is included in the browser. I did check that I have flash plugin for firefox and so on installed. Everthing did work before the upgrade. When I try to install from adobe's website, it doens't pick up anymore the apt installer/ software center. You have to physically to go and look for the correct program to install flash, but I don't know where to look for it or choose it. Is there a other way like in terminal or somewhere else to reinstall it? Or what can I do?

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  • ArchBeat Link-o-Rama for 2012-08-31

    - by Bob Rhubart
    SOA Suite 11g Asynchronous Testing with soapUI | Greg Mally Greg Mally walks you through testing asynchronous web services with the free edition of soapUI. The Role of Oracle VM Server for SPARC in a Virtualization Strategy | Matthias Pfutzner Matthias Pfutzner's overview of hardware and software virtualization basics, and the role that Oracle VM Server for SPARC plays in a virtualization strategy. Cloud Computing: Oracle RDS on AWS - Connecting with DB tools | Tom Laszewski Cloud expert and author Tom Laszewski shares brief comments about the tools he used to connect two Oracle RDS instances in AWS. Keystore Wallet File – cwallet.sso – Zum Teufel! | Christian Screen "One of the items that trips up a FMW implementation, if only for mere minutes, is the cwallet.sso file," says Oracle ACE Christian Screen. In this short post he offers information to help you avoid landing on your face. Thought for the Day "With good program architecture debugging is a breeze, because bugs will be where they should be." — David May Source: SoftwareQuotes.com

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Is there a way to change the default sound volume on startup in windows?

    - by Logan Dam
    I've got a Creative X-Fi Titanium running on Windows 8, which works great, but the drivers have this weird quirk where it sets my headphones volume at 30% every time I boot if I have fast boot enabled. If I disable fast boot then it remembers my previous volume but I don't want to disable fast boot any more (I have an SSD, I want to use it :P) I've asked a similar question here before but as you can see the only "solution" was to disable fast boot, which I don't want to do anymore. Is there a command line tool that will let me set my volume or something similar that I can chuck in a batch file and run on startup, or anything else similar?

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  • Oracle Applications Guidance for Exalogic

    - by james.bayer
    Exalogic is continuing to help Oracle deliver on the tagline “Hardware and Software – Engineered to Work Together”.  My Oracle Support article ID 1302529.1 was just posted and enumerates various Oracle Applications versions that are recommended for deployment on Exalogic.  Please access the note via My Oracle Support for the details.  These applications currently include: Oracle Applications such as E-Business Suite, Siebel, PeopleSoft Enterprise, and JD Edwards EnterpriseOne Utilities Applications including Mobile Workforce Management, Meter Data Management, and Customer Care and Billing Oracle Retail Applications Merchandising Operations Management and Merchandising Planning & Optimization modules The reference video below offers a great explanation for how Exalogic can be an ideal platform for Oracle software including Oracle Applications.

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  • TFS vs. Star Team comparison

    - by ryanabr
    I have a sales call today in which the person that I am talking to is interested in what TFS would give them over Star Team, The first thing I believe that I can say is that TFS is cheaper! Especially if you are doing MSFT development already and your team members have MSDN subscriptions as the CALs for TFS are covered in the MSDN subscription. The other thing that I noticed about Star Team was all of the references to ‘readiness’ and ‘integration’. While that is great, that means that other tools will be needed to provide the features that are already bundled with TFS like, SharePoint integration, as well as Analysis Services and Reporting Services to provide visibility on the web with reports on project health, and team velocity. Below is a quick table that I was able to throw together to answer some high level questions: Feature TFS Star Team Work Items X X Work Item custom Queries X X Customizable Work Items X Web Portal View X X Reporting X Integration Version Control X X Build Management X Integration Integrated Test Suite X Integration Cost Free for first 5 / MSDN Sub covers others $7500 / seat

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  • Open Source Web-based CMS for writing and managing API documentation

    - by netcoder
    This is a question that have somewhat been asked before (i.e.: How to manage an open source project's documentation). However, my question is a little different because: We're not developing open source software, but proprietary software The documentation has to be hand-written, because we do not want to publish the actual software API documentation, but only the public API documentation I do want developers and project managers to write the documentation collaboratively Obviously, wikis are a solution, but they're very generic. I'm looking for a more specialized tool for this job. I've looked around and found a few like Adobe Robohelp, SaaS solutions and such, but I'd like to know if any open source software exists for that purpose. Do you know any Open Source Web-based CMS for writing and managing API and software documentation?

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  • JavaOne 2012 Sunday Strategy Keynote

    - by Janice J. Heiss
    At the Sunday Strategy Keynote, held at the Masonic Auditorium, Hasan Rizvi, EVP, Middleware and Java Development, stated that the theme for this year's JavaOne is: “Make the future Java”-- meaning that Java continues in its role as the most popular, complete, productive, secure, and innovative development platform. But it also means, he qualified, the process by which we make the future Java -- an open, transparent, collaborative, and community-driven evolution. "Many of you have bet your businesses and your careers on Java, and we have bet our business on Java," he said.Rizvi detailed the three factors they consider critical to the success of Java--technology innovation, community participation, and Oracle's leadership/stewardship. He offered a scorecard in these three realms over the past year--with OS X and Linux ARM support on Java SE, open sourcing of JavaFX by the end of the year, the release of Java Embedded Suite 7.0 middleware platform, and multiple releases on the Java EE side. The JCP process continues, with new JSR activity, and JUGs show a 25% increase in participation since last year. Oracle, meanwhile, continues its commitment to both technology and community development/outreach--with four regional JavaOne conferences last year in various part of the world, as well as the release of Java Magazine, with over 120,000 current subscribers. Georges Saab, VP Development, Java SE, next reviewed features of Java SE 7--the first major revision to the platform under Oracle's stewardship, which has included near-monthly update releases offering hundreds of fixes, performance enhancements, and new features. Saab indicated that developers, ISVs, and hosting providers have all been rapid adopters of the platform. He also noted that Oracle's entire Fusion middleware stack is supported on SE 7. The supported platforms for SE 7 has also increased--from Windows, Linux, and Solaris, to OS X, Linux ARM, and the emerging ARM micro-server market. "In the last year, we've added as many new platforms for Java, as were added in the previous decade," said Saab.Saab also explored the upcoming JDK 8 release--including Project Lambda, Project Nashorn (a modern implementation of JavaScript running on the JVM), and others. He noted that Nashorn functionality had already been used internally in NetBeans 7.3, and announced that they were planning to contribute the implementation to OpenJDK. Nandini Ramani, VP Development, Java Client, ME and Card, discussed the latest news pertaining to JavaFX 2.0--releases on Windows, OS X, and Linux, release of the FX Scene Builder tool, the JavaFX WebView component in NetBeans 7.3, and an OpenJFX project in OpenJDK. Nandini announced, as of Sunday, the availability for download of JavaFX on Linux ARM (developer preview), as well as Scene Builder on Linux. She noted that for next year's JDK 8 release, JavaFX will offer 3D, as well as third-party component integration. Avinder Brar, Senior Software Engineer, Navis, and Dierk König, Canoo Fellow, next took the stage and demonstrated all that JavaFX offers, with a feature-rich, animation-rich, real-time cargo management application that employs Canoo's just open-sourced Dolphin technology.Saab also explored Java SE 9 and beyond--Jigsaw modularity, Penrose Project for interoperability with OSGi, improved multi-tenancy for Java in the cloud, and Project Sumatra. Phil Rogers, HSA Foundation President and AMD Corporate Fellow, explored heterogeneous computing platforms that combine the CPU and the parallel processor of the GPU into a single piece of silicon and shared memory—a hardware technology driven by such advanced functionalities as HD video, face recognition, and cloud workloads. Project Sumatra is an OpenJDK project targeted at bringing Java to such heterogeneous platforms--with hardware and software experts working together to modify the JVM for these advanced applications and platforms.Ramani next discussed the latest with Java in the embedded space--"the Internet of things" and M2M--declaring this to be "the next IT revolution," with Java as the ideal technology for the ecosystem. Last week, Oracle released Java ME Embedded 3.2 (for micro-contollers and low-power devices), and Java Embedded Suite 7.0 (a middleware stack based on Java SE 7). Axel Hansmann, VP Strategy and Marketing, Cinterion, explored his company's use of Java in M2M, and their new release of EHS5, the world's smallest 3G-capable M2M module, running Java ME Embedded. Hansmaan explained that Java offers them the ability to create a "simple to use, scalable, coherent, end-to-end layer" for such diverse edge devices.Marc Brule, Chief Financial Office, Royal Canadian Mint, also explored the fascinating use-case of JavaCard in his country's MintChip e-cash technology--deployable on smartphones, USB device, computer, tablet, or cloud. In parting, Ramani encouraged developers to download the latest releases of Java Embedded, and try them out.Cameron Purdy, VP, Fusion Middleware Development and Java EE, summarized the latest developments and announcements in the Enterprise space--greater developer productivity in Java EE6 (with more on the way in EE 7), portability between platforms, vendors, and even cloud-to-cloud portability. The earliest version of the Java EE 7 SDK is now available for download--in GlassFish 4--with WebSocket support, better JSON support, and more. The final release is scheduled for April of 2013. Nicole Otto, Senior Director, Consumer Digital Technology, Nike, explored her company's Java technology driven enterprise ecosystem for all things sports, including the NikeFuel accelerometer wrist band. Looking beyond Java EE 7, Purdy mentioned NoSQL database functionality for EE 8, the concurrency utilities (possibly in EE 7), some of the Avatar projects in EE 7, some in EE 8, multi-tenancy for the cloud, supporting SaaS applications, and more.Rizvi ended by introducing Dr. Robert Ballard, oceanographer and National Geographic Explorer in Residence--part of Oracle's philanthropic relationship with the National Geographic Society to fund K-12 education around ocean science and conservation. Ballard is best known for having discovered the wreckage of the Titanic. He offered a fascinating video and overview of the cutting edge technology used in such deep-sea explorations, noting that in his early days, high-bandwidth exploration meant that you’d go down in a submarine and "stick your face up against the window." Now, it's a remotely operated, technology telepresence--"I think of my Hercules vehicle as my equivalent of a Na'vi. When I go beneath the sea, I actually send my spirit." Using high bandwidth satellite links, such amazing explorations can now occur via smartphone, laptop, or whatever platform. Ballard’s team regularly offers live feeds and programming out to schools and the world, spanning 188 countries--with embedding educators as part of the expeditions. It's technology at its finest, inspiring the next-generation of scientists and explorers!

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  • Bulk Rename Tool is a Lightweight but Powerful File Renaming Tool

    - by Jason Fitzpatrick
    There’s no need to settle for overly simplistic file renaming tools as long as Bulk Rename Tool is around. It’s lightweight, insanely customizable, portable, and sure to make short work of any renaming task you throw at it. Bulk Rename Tool is a great portable application (available as an installed version if you crave context menu integration) that blasts through file renaming tasks. The main panel is intimidatingly packed with toggles and variables you can alter; this isn’t a one-click solution by any means. That said, once you get comfortable using the interface it’s lightening fast and extremely flexible. One tip that will save you an enormous amount of frustrating when you get started: make sure to highlight the files you want to change in the file preview window (located in the upper right corner) or else you won’t see the preview and won’t know if the changes you’re making in the control panel are yielding the file names you desire. Hit up the link below to read more and grab a copy; Bulk Rename Tool is free, Windows only. Bulk Rename Tool Latest Features How-To Geek ETC How To Make Disposable Sleeves for Your In-Ear Monitors Macs Don’t Make You Creative! So Why Do Artists Really Love Apple? MacX DVD Ripper Pro is Free for How-To Geek Readers (Time Limited!) HTG Explains: What’s a Solid State Drive and What Do I Need to Know? How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Bring the Grid to Your Desktop with the TRON Legacy Theme for Windows 7 The Dark Knight and Team Fortress 2 Mashup Movie Trailer [Video] Dirt Cheap DSLR Viewfinder Improves Outdoor DSLR LCD Visibility Lakeside Sunset in the Mountains [Wallpaper] Taskbar Meters Turn Your Taskbar into a System Resource Monitor Create Shortcuts for Your Favorite or Most Used Folders in Ubuntu

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  • How To Get SSH Command-Line Access to Windows 7 Using Cygwin

    - by YatriTrivedi
    Are you comfortable with Linux/Unix and want SSH access to your Windows 7 machine? Cygwin provides this functionality and gives you a familiar environment to work with in a few simple steps. We’re assuming you’ve got Cygwin installed and configured. If not, check out our article, How To Use Linux Commands in Windows with Cygwin to get started Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? How To Use Layer Masks and Vector Masks to Remove Complex Backgrounds in Photoshop Bring Summer Back to Your Desktop with the LandscapeTheme for Chrome and Iron The Prospector – Home Dash Extension Creates a Whole New Browsing Experience in Firefox KinEmote Links Kinect to Windows Why Nobody Reads Web Site Privacy Policies [Infographic] Asian Temple in the Snow Wallpaper 10 Weird Gaming Records from the Guinness Book

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Why isn't Java used for modern web application development?

    - by Cliff
    As a professional Java programmer, I've been trying to understand - why the hate toward Java for modern web applications? I've noticed a trend that out of modern day web startups, a relatively small percentage of them appears to be using Java (compared to Java's overall popularity). When I've asked a few about this, I've typically received a response like, "I hate Java with a passion." But no one really seems to be able to give a definitive answer. I've also heard this same web startup community refer negatively to Java developers - more or less implying that they are slow, not creative, old. As a result, I've spent time working to pick up Ruby/Rails, basically to find out what I'm missing. But I can't help thinking to myself, "I could do this much faster if I were using Java," primarily due to my relative experience levels. But also because I haven't seen anything critical "missing" from Java, preventing me from building the same application. Which brings me to my question(s): Why is Java not being used in modern web applications? Is it a weakness of the language? Is it an unfair stereotype of Java because it's been around so long (it's been unfairly associated with its older technologies, and doesn't receive recognition for its "modern" capabilities)? Is the negative stereotype of Java developers too strong? (Java is just no longer "cool") Are applications written in other languages really faster to build, easier to maintain, and do they perform better? Is Java only used by big companies who are too slow to adapt to a new language?

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  • What's the best way to create animations when doing Android development?

    - by Adam Smith
    I'm trying to create my first Android game and I'm currently trying to figure out (with someone that will do the drawings and another programmer) what the best way to create animation is. (Animations such as a character moving, etc.) At first, the designer said that she could draw objects/characters and animate them with flash so she didn't have to draw every single frame of an action. The other programmer and I don't know Flash too much so I suggested extracting all the images from the Flash animation and making them appear one after the other when the animation is to start. He said that would end up taking too much resource on the CPU and I tend to agree, but I don't really see how we're supposed to make smooth animations without it being too hard on the hardware and, if possible, not have the designer draw every single frame on Adobe Illustrator. Can an experienced Android game developper help me balance this out so we can move on to other parts of the game as I have no idea what the best way to create animations is.

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  • Compelling Reasons For Migrating to Oracle Database 11g

    - by margaret hamburger
    IDC's white paper Maximizing Your Investment in Oracle Application Software: The Case for Migrating to Oracle Database 11g  describes compelling business, operational, and technical reasons for Oracle application customers to upgrade or Oracle Database 11g. In researching this paper, IDC found that the upgrade process is smooth, the latest version offers key benefits over older versions, and the new features and procedures are easy to learn and well worth implementing. The paper highlights users of Oracle applications, such as Oracle's PeopleSoft Enterprise applications, Siebel Customer Relationship Management (CRM) applications, and Oracle E-Business Suite. It includes a review of Oracle Database 11g improvements and new features along with best practices from Oracle users who upgraded to Oracle Database 11g.

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  • Alternative to WMP for mp3 player sync

    - by Dan Neely
    I've been using WMP to sync to my Creative Zen since I bought it a year ago. It worked fine when my collection was still smaller than its capacity, but that's no longer the case, and I can't find any way to specify which music should be synced/not synced. WMP's sync by alphabetical order is an unacceptable option. What I think I want is something that would show my collection organized by artist/album/song (with file size info) in a treeview with checkboxes that saves my selections so I just have make adjustments as needed with new albums instead of having to rebuild my list from scratch every time.

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  • What You Said: How You Organize Your Apps

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your tips and tricks for keeping your apps organized and accessible; now we’re back to showcase some great reader tips to help you manage your mountain of apps. One of the trends was striving for consistency across environments. Henrique highlights how this plays out on a dual OS setup: On my windows desktop I use the taskbar and to keep my day to day applications (basically firefox, itunes, office, adobe, evernote and wunderkit), and whenever I need something else, I use windows built in search, which is quite fast, despite needing a few more clicks than spotlight would. On my macbook the dock is basically mirrors my taskbar, and I use spotlight for other applications, but launchpad is wining my heart a bit more every day. It’s faster then than accessing the applications folder and the windows start menu, and possibly even than spotlight, at least for apps How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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  • OWSM vs. OEG - When to use which component - 11g

    - by Prakash Yamuna
    A lot of people both internal to Oracle and customers keep asking about when should OWSM be used vs. OEG. Sometime back I posted Oracle's vision for layered SOA security Here is a quick summary: Use OWSM in Green Zone Use OEG in Red Zone (DMZ) If you need end-to-end security in which case they will want both OWSM and OEG. This is the topology I would recommend for most customers. If you need only Green Zone security - then use OWSM in conjunction with Oracle FMW products like SOA Suite, OSB, ADF, WLS, BI, etc both on the Client Side and Service Side (assuming you are using FMW technologies for both Clients and Services). If you need only Red Zone security - then use OEG on the Service Side. You can use OWSM for the Client Side if you are using FMW to build your clients.

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  • Is big (as much as big) size display (Monitor) always better for Development?

    - by Jitendra Vyas
    Is bigger size display ( Monitor) always better for Development? I'm going to buy a new LCD Monitor. I mostly work in Adobe Photoshop, HTML, CSS, jQuery and Wordpress. Budget is not a problem. Many options are there for LCD Monitor SIZE My questions are Would it better for maximum size, or large size monitor are not good always? Would it better to buy 21.5 inch x 2 than one 30 inch monitor? Which monitor size would you would prefer between the size of 21.5 inch - 30 inch, if bugdet is not a problem?

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  • De nouvelles informations sur Office Starter 2010 dévoilées par un cadre de Microsoft

    Mise à jour du 09.04.2010 par Katleen De nouvelles informations sur Office Starter 2010 dévoilées par un cadre de Microsoft Les informations à propos d'Office Starter 2010, la version gratuite de la suite bureautique de Microsoft, sortent au compte goutte. Un responsable américain, Chris Capossela, a néanmoins apporté quelques nouvelles informations cette semaine. Office Starter 2010 embarquera des versions simplifiées de Word et d'Excel, gratuites, en l'échange d'affichage de publicités. Selon Capossela, les publicités changeront toutes les 45 secondes. Elles ne seront pas basées sur le contenu des documents de l'utilisateur qu'elles ne scanneront pas (un clin d'...

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  • ASL Sourcing and Advanced Pricing in Procurement

    - by Annemarie Provisero
    ADVISOR WEBCAST: ASL Sourcing and Advanced Pricing in Procurement PRODUCT FAMILY: EBS - Procurement December 6, 2011 at 2:00 pm London, 4:00 pm Egypt, 9:00 am ET, 7:00 am MT, 06:00 am PT This one-hour session is recommended for technical and functional users who would like to know how to implement sourcing in Oracle Purchasing and how the purchasing professionals can define complex pricing structures using the functionality available with Oracle Advanced Pricing. TOPICS WILL INCLUDE: Sourcing introduction Setup steps Demo for sourcing How to troubleshoot issues related to sourcing Advanced pricing introduction and its integration with oracle Purchasing Setup steps Demo for advanced pricing Q/A A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • EBS Procurement - Approval Workflow

    - by Annemarie Provisero
    ADVISOR WEBCAST:  Approval Workflow PRODUCT FAMILY: EBS Procurement    February 15, 2011 at 14:00 UK Time, 9:00 am ET, 4:00 pm, Egypt Standard Time, 7:30 pm, India Time This one-hour session is recommended for technical and functional users who would like to know about APPROVAL WORKFLOW TROUBLESHOOTING. TOPICS WILL INCLUDE: Introduction Purchasing Approval Basics How to See the Workflow for a Purchasing Document Advanced Troubleshooting Helpful My Oracle Support Notes Conclusion A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.  Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • "Oracle Enterprise Manager Grid Control Advanced OEM Techniques for the Real World" Book - My Humble Review

    - by cristobal.soto(at)oracle.com
    After reviewing this book, I am really amazed with it. I really recommend it, specially if you work with these tools (BPEL, SOA Suite and/or OSB), if you are a SOA Architect and/or if your work is focused on production environments.This book provides valuable and useful information for monitoring and automation tasks.In the books is very clearly explained and with screenshots (which makes it even easier to read, understand and follow) how to perform several tasks that are necessary to keep a correct performance on the production environments and the subtasks that must be executed on them.The test sections on chapters 3, 10 and 13 (SOAP tests for partner links and BPEL processes, service tests on web applications, and SOAP test OSB proxy and business service endpoints) look specially interesting for me and I really liked to see that there is special emphasis on the use of WebLogic Server as well.For further information and order the book, please go to the Packt Publishing web site.

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