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• BizTalk 2009 - Installing BizTalk Server 2009 on XP for Development

  - by StuartBrierley

  At my previous employer, when developing for BizTalk Server 2004 using Visual Studio 2003, we made use of separate development and deployment environments; developing in Visual Studio on our client PCs and then deploying to a seperate shared BizTalk 2004 Server from there.  This server was part of a multi-server Standard BizTalk environment comprising of separate BizTalk Server 2004 and SQL Server 2000 servers.  This environment was implemented a number of years ago by an outside consulting company, and while it worked it did occasionally cause contention issues with three developers deploying to the same server to carry out unit testing! Now that I am making the design and implementation decisions about the environment that BizTalk will be developed in and deployed to, I have chosen to create a single "server" installation on my development PC, installling SQL Server 2008, Visual Studio 2008 and BizTalk Server 2009 on a single system.  The client PC in use is actually a MacBook Pro running Windows XP; not the most powerful of systems for high volume processing but it should be powerful enough to allow development and initial unit testing to take place. I did not need to, and so chose not to, install all of the components detailed in the Microsoft guide for installing BizTalk 2009 on Windows XP but I did follow the basics of the procedures detailed within.  Outlined below are the highlights of this process and any details of what choices I made.   Install IIS I had previsouly installed Windows XP, including all current service packs and critical updates.  At the time of installation this included Service Pack 3, the .Net Framework 3.5 and MS Windows Installer 3.1.  Having a running XP system, my first step was to install IIS - this is quite straightforward and posed no difficulties. Install Visual Studio 2008 The next step for me was to install Visual Studio 2008.  Making sure to select a custom installation is crucial at this point, as you need to make sure that you deselect SQL Server 2005 Express Edition as it can cause the BizTalk installation to fail.  The installation guide suggests that you only select Visual C# when selecting features to install, but  I decided that due to some legacy systems I have code for that I would also select the VB and ASP options. Visual Studio 2008 Service Pack 1 Following the completion of the installation of Visual Studio itself you should then install the Visual Studio 2008 Service Pack 1. SQL Server 2008 Standard Edition The next step before intalling BizTalk Server 2009 itself is to install SQL Server 2008 Standard Edition. On the feature selection screen make sure that you select the follwoing options: Database Engine Services SQL Server Replication Full-Text Search Analysis Services Reporting Services Business Intelligence Development Studio Client Tools Connectivity Integration Services Management Tools Basic and Complete Use the default instance and the same accounts for all SQL server instances - in my case I used the Network Service and Local Service accounts for the two sets of accounts. On the database engine configuration screen I selected windows authentication and added the current user, adding the same user again on the Analysis services Configuration screen.  All other screens were left on the default settings. The SQL Server 2008 installation also included the installation of hotfix for XP KB942288-v3, the Windows Installer 4.5 Redistributable. System Configuration At this stage I took a moment to disable the SQL Server shared memory protocol and enable the Named Pipes and TCP/IP protocols.  These can be found in the SQL Server Configuration Manager > SQL Server Network Configuration > Protocols for MSSQLServer.  I also made sure that the DTC settings were configured correctley.   BizTalk Server 2009 The penultimate step is to install BizTalk Server 2009 Standard Edition. I had previsouly downloaded the redistributable prerequisites as a CAB file so was able to make use of this when carrying out the installation. When selecting which components to install I selected: Server Runtime BizTalk EDI/AS2 Runtime WCF Adapter Runtime Portal Components Administrative Tools WFC Administartion Tools Developer Tools and SDK, Enterprise SSO Administration Module Enterprise SSO Master Secret Server Business Rules Components BAM Alert Provider BAM Client BAM Eventing Once installation has completed clear the launch BizTalk Server Configuration check box and select finish. Verify the Installation Before configuring BizTalk Server it is a good idea to check that BizTalk Server 2009 is installed and that SQL Server 2008 has started correctly.  The easiest way to verify the BizTalk installation is check the Programs and Features in Control panel.  Check that SQL is started by looking in the SQL Server Configuration Manager. Configure BizTalk Server 2009 Finally we are ready to configure BizTalk Server 2009.  To start this I opted for a custom configuration that allowed me to choose in more detail the settings to be used. For all databases I selected the local server and default database names. For all Accounts I used a local account that had been created specifically for the BizTalk Services. For all windows groups I allowed the configuration wizard to create the default local groups. The configuration wizard then ran:   Upon completion you will be presented with a screen detailing the success or failure of the configuration.  If your configuration failed you will need to sort out the issues and try again (it is possible to save the configuration settings for later use if you want too - except passwords of course!).  If you see lots of nice green ticks - congratulations BizTalk Server 2009 on XP is now installed and configured ready for development.

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• How to nest transactions nicely - &quot;begin transaction&quot; vs &quot;save transaction&quot; and SQL Server

  - by Brian Biales

  Do you write stored procedures that might be used by others?  And those others may or may not have already started a transaction?  And your SP does several things, but if any of them fail, you have to undo them all and return with a code indicating it failed? Well, I have written such code, and it wasn’t working right until I finally figured out how to handle the case when we are already in a transaction, as well as the case where the caller did not start a transaction.  When a problem occurred, my “ROLLBACK TRANSACTION” would roll back not just my nested transaction, but the caller’s transaction as well.  So when I tested the procedure stand-alone, it seemed to work fine, but when others used it, it would cause a problem if it had to rollback.  When something went wrong in my procedure, their entire transaction was rolled back.  This was not appreciated. Now, I knew one could "nest" transactions, but the technical documentation was very confusing.  And I still have not found the approach below documented anywhere.  So here is a very brief description of how I got it to work, I hope you find this helpful. My example is a stored procedure that must figure out on its own if the caller has started a transaction or not.  This can be done in SQL Server by checking the @@TRANCOUNT value.  If no BEGIN TRANSACTION has occurred yet, this will have a value of 0.  Any number greater than zero means that a transaction is in progress.  If there is no current transaction, my SP begins a transaction. But if a transaction is already in progress, my SP uses SAVE TRANSACTION and gives it a name.  SAVE TRANSACTION creates a “save point”.  Note that creating a save point has no effect on @@TRANCOUNT.  So my SP starts with something like this: DECLARE @startingTranCount int SET @startingTranCount = @@TRANCOUNT IF @startingTranCount > 0 SAVE TRANSACTION mySavePointName ELSE BEGIN TRANSACTION -- … Then, when ready to commit the changes, you only need to commit if we started the transaction ourselves: IF @startingTranCount = 0 COMMIT TRANSACTION And finally, to roll back just your changes so far: -- Roll back changes... IF @startingTranCount > 0 ROLLBACK TRANSACTION MySavePointName ELSE ROLLBACK TRANSACTION Here is some code that you can try that will demonstrate how the save points work inside a transaction. This sample code creates a temporary table, then executes selects and updates, documenting what is going on, then deletes the temporary table. if running in SQL Management Studio, set Query Results to: Text for best readability of the results. -- Create a temporary table to test with, we'll drop it at the end. CREATE TABLE #ATable( [Column_A] [varchar](5) NULL ) ON [PRIMARY] GO SET NOCOUNT ON -- Ensure just one row - delete all rows, add one DELETE #ATable -- Insert just one row INSERT INTO #ATable VALUES('000') SELECT 'Before TRANSACTION starts, value in table is: ' AS Note, * FROM #ATable SELECT @@trancount AS CurrentTrancount --insert into a values ('abc') UPDATE #ATable SET Column_A = 'abc' SELECT 'UPDATED without a TRANSACTION, value in table is: ' AS Note, * FROM #ATable BEGIN TRANSACTION SELECT 'BEGIN TRANSACTION, trancount is now ' AS Note, @@TRANCOUNT AS TranCount UPDATE #ATable SET Column_A = '123' SELECT 'Row updated inside TRANSACTION, value in table is: ' AS Note, * FROM #ATable SAVE TRANSACTION MySavepoint SELECT 'Save point MySavepoint created, transaction count now:' as Note, @@TRANCOUNT AS TranCount UPDATE #ATable SET Column_A = '456' SELECT 'Updated after MySavepoint created, value in table is: ' AS Note, * FROM #ATable SAVE TRANSACTION point2 SELECT 'Save point point2 created, transaction count now:' as Note, @@TRANCOUNT AS TranCount UPDATE #ATable SET Column_A = '789' SELECT 'Updated after point2 savepoint created, value in table is: ' AS Note, * FROM #ATable ROLLBACK TRANSACTION point2 SELECT 'Just rolled back savepoint "point2", value in table is: ' AS Note, * FROM #ATable ROLLBACK TRANSACTION MySavepoint SELECT 'Just rolled back savepoint "MySavepoint", value in table is: ' AS Note, * FROM #ATable SELECT 'Both save points were rolled back, transaction count still:' as Note, @@TRANCOUNT AS TranCount ROLLBACK TRANSACTION SELECT 'Just rolled back the entire transaction..., value in table is: ' AS Note, * FROM #ATable DROP TABLE #ATable The output should look like this: Note                                           Column_A ---------------------------------------------- -------- Before TRANSACTION starts, value in table is:  000 CurrentTrancount ---------------- 0 Note                                               Column_A -------------------------------------------------- -------- UPDATED without a TRANSACTION, value in table is:  abc Note                                 TranCount ------------------------------------ ----------- BEGIN TRANSACTION, trancount is now  1 Note                                                Column_A --------------------------------------------------- -------- Row updated inside TRANSACTION, value in table is:  123 Note                                                   TranCount ------------------------------------------------------ ----------- Save point MySavepoint created, transaction count now: 1 Note                                                   Column_A ------------------------------------------------------ -------- Updated after MySavepoint created, value in table is:  456 Note                                              TranCount ------------------------------------------------- ----------- Save point point2 created, transaction count now: 1 Note                                                        Column_A ----------------------------------------------------------- -------- Updated after point2 savepoint created, value in table is:  789 Note                                                     Column_A -------------------------------------------------------- -------- Just rolled back savepoint "point2", value in table is:  456 Note                                                          Column_A ------------------------------------------------------------- -------- Just rolled back savepoint "MySavepoint", value in table is:  123 Note                                                        TranCount ----------------------------------------------------------- ----------- Both save points were rolled back, transaction count still: 1 Note                                                            Column_A --------------------------------------------------------------- -------- Just rolled back the entire transaction..., value in table is:  abc

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• EU Digital Agenda scores 85/100

  - by trond-arne.undheim

  If the Digital Agenda was a bottle of wine and I were wine critic Robert Parker, I would say the Digital Agenda has "a great bouquet, many good elements, with astringent, dry and puckering mouth feel that will not please everyone, but still displaying some finesse. A somewhat controlled effort with no surprises and a few noticeable flaws in the delivery. Noticeably shorter aftertaste than advertised by the producers. Score: 85/100. Enjoy now". The EU Digital Agenda states that "standards are vital for interoperability" and has a whole chapter on interoperability and standards. With this strong emphasis, there is hope the EU's outdated standardization system finally is headed for reform. It has been 23 years since the legal framework of standardisation was completed by Council Decision 87/95/EEC8 in the Information and Communications Technology (ICT) sector. Standardization is market driven. For several decades the IT industry has been developing standards and specifications in global open standards development organisations (fora/consortia), many of which have transparency procedures and practices far superior to the European Standards Organizations. The Digital Agenda rightly states: "reflecting the rise and growing importance of ICT standards developed by certain global fora and consortia". Some fora/consortia, of course, are distorted, influenced by single vendors, have poor track record, and need constant vigilance, but they are the minority. Therefore, the recognition needs to be accompanied by eligibility criteria focused on openness. Will the EU reform its ICT standardization by the end of 2010? Possibly, and only if DG Enterprise takes on board that Information and Communications Technologies (ICTs) have driven half of the productivity growth in Europe over the past 15 years, a prominent fact in the EU's excellent Digital Competitiveness report 2010 published on Monday 17 May. It is ok to single out the ICT sector. It simply is the most important sector right now as it fuels growth in all other sectors. Let's not wait for the entire standardization package which may take another few years. Europe does not have time. The Digital Agenda is an umbrella strategy with deliveries from a host of actors across the Commission. For instance, the EU promises to issue "guidance on transparent ex-ante disclosure rules for essential intellectual property rights and licensing terms and conditions in the context of standard setting", by 2011 in the Horisontal Guidelines now out for public consultation by DG COMP and to some extent by DG ENTR's standardization policy reform. This is important. The EU will issue procurement guidance as interoperability frameworks are put into practice. This is a joint responsibility of several DGs, and is likely to suffer coordination problems, controversy and delays. We have seen plenty of the latter already and I have commented on the Commission's own interoperability elsewhere, with mixed luck. :( Yesterday, I watched the cartoonesque Korean western film The Good, the Bad and the Weird. In the movie (and I meant in the movie only), a bandit, a thief, and a bounty hunter, all excellent at whatever they do, fight for a treasure map. Whether that is a good analogy for the situation within the Commission, others are better judges of than I. However, as a movie fanatic, I still await the final shoot-out, and, as in the film, the only certainty is that "life is about chasing and being chased". The missed opportunity (in this case not following up the push from Member States to better define open standards based interoperability) is a casualty of the chaos ensued in the European Wild West (and I mean that in the most endearing sense, and my excuses beforehand to actors who possibly justifiably cannot bear being compared to fictional movie characters). Instead of exposing the ongoing fight, the EU opted for the legalistic use of the term "standards" throughout the document. This is a term that--to the EU-- excludes most standards used by the IT industry world wide. So, while it, for a moment, meant "weapon down", it will not lead to lasting peace. The Digital Agenda calls for the Member States to "Implement commitments on interoperability and standards in the Malmö and Granada Declarations by 2013". This is a far cry from the actual Ministerial Declarations which called upon the Commission to help them with this implementation by recognizing and further defining open standards based interoperability. Unless there is more forthcoming from the Commission, the market's judgement will be: you simply fall short. Generally, I think the EU focus now should be "from policy to practice" and the Digital Agenda does indeed stop short of tackling some highly practical issues. There is need for progress beyond the Digital Agenda. Here are some suggestions that would help Europe re-take global leadership on openness, public sector reform, and economic growth: A strong European software strategy centred around open standards based interoperability by 2011. An ambitious new eCommission strategy for 2011-15 focused on migration to open standards by 2015. Aligning the IT portfolio across the Commission into one Digital Agenda DG by 2012. Focusing all best practice exchange in eGovernment on one social networking site, epractice.eu (full disclosure: I had a role in getting that site up and running) Prioritizing public sector needs in global standardization over European standardization by 2014.

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• Android - passing data between Activities

  - by Bill Osuch

  (To follow along with this, you should understand the basics of starting new activities: Link ) The easiest way to pass data from one activity to another is to create your own custom bundle and pass it to your new class. First, create two new activities called Search and SearchResults (make sure you add the second one you create to the AndroidManifest.xml file!), and create xml layout files for each. Search's file should look like this: <?xml version="1.0" encoding="utf-8"?> <LinearLayout     xmlns:android="http://schemas.android.com/apk/res/android"     android:layout_width="fill_parent"     android:layout_height="fill_parent"     android:orientation="vertical">     <TextView          android:layout_width="fill_parent"      android:layout_height="wrap_content"      android:text="Name:"/>     <EditText                android:id="@+id/edittext"         android:layout_width="fill_parent"         android:layout_height="wrap_content"/>     <TextView          android:layout_width="fill_parent"         android:layout_height="wrap_content"         android:text="ID Number:"/>     <EditText                android:id="@+id/edittext2"                android:layout_width="fill_parent"                android:layout_height="wrap_content"/>     <Button           android:id="@+id/btnSearch"          android:layout_width="fill_parent"         android:layout_height="wrap_content"         android:text="Search" /> </LinearLayout> and SearchResult's should look like this: <?xml version="1.0" encoding="utf-8"?> <LinearLayout     xmlns:android="http://schemas.android.com/apk/res/android"     android:layout_width="fill_parent"     android:layout_height="fill_parent"     android:orientation="vertical">     <TextView          android:id="@+id/txtName"         android:layout_width="fill_parent"         android:layout_height="wrap_content"/>     <TextView          android:id="@+id/txtState"         android:layout_width="fill_parent"         android:layout_height="wrap_content"         android:text="No data"/> </LinearLayout> Next, we'll override the OnCreate method of Search: @Override public void onCreate(Bundle savedInstanceState) {     super.onCreate(savedInstanceState);     setContentView(R.layout.search);     Button search = (Button) findViewById(R.id.btnSearch);     search.setOnClickListener(new View.OnClickListener() {         public void onClick(View view) {                           Intent intent = new Intent(Search.this, SearchResults.class);              Bundle b = new Bundle();                           EditText txt1 = (EditText) findViewById(R.id.edittext);             EditText txt2 = (EditText) findViewById(R.id.edittext2);                                      b.putString("name", txt1.getText().toString());             b.putInt("state", Integer.parseInt(txt2.getText().toString()));                              //Add the set of extended data to the intent and start it             intent.putExtras(b);             startActivity(intent);          }     }); } This is very similar to the previous example, except here we're creating our own bundle, adding some key/value pairs to it, and adding it to the intent. Now, to retrieve the data, we just need to grab the Bundle that was passed to the new Activity and extract our values from it: @Override public void onCreate(Bundle savedInstanceState) {     super.onCreate(savedInstanceState);     setContentView(R.layout.search_results);     Bundle b = getIntent().getExtras();     int value = b.getInt("state", 0);     String name = b.getString("name");             TextView vw1 = (TextView) findViewById(R.id.txtName);     TextView vw2 = (TextView) findViewById(R.id.txtState);             vw1.setText("Name: " + name);     vw2.setText("State: " + String.valueOf(value)); }

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• What packages do I need to compile .tex documents using XeLaTeX?

  - by maria

  Hi I'm aware of the existence of similar threads on this forum. But any of replies mach to my problem. I'm using Ubuntu 10.4 and I hadn't problems with fonts till I've decided to use XeLaTeX instead of LaTeX (cf http://tex.stackexchange.com/questions/12347/typesetting-a-document-using-arabic-script/12358#12358). The problem is that I'm not able to compile any .tex document using XeLaTeX, as well as properly display XeLaTeX documentation. As I've learn thanks to mentioned thread, XeLaTeX uses the fonts availables in general in the system. I was trying yo read fontspec documentation, but it opens in pdf with a lot of white gaps and terminal output (quite long) consist mostly of errors. This are just few lines of it: Error: Missing language pack for 'Adobe-Japan1' mapping Error: Unknown font tag 'F5.1' Error (24124): No font in show Error: Unknown font tag 'F5.1' I was trying to compile simple XeLaTeX file: \documentclass{article} \usepackage{fontspec} \setmainfont{Linux Libertine O} \begin{document} Hello World! \end{document} without succes. This is terminal output of compilation: This is XeTeX, Version 3.1415926-2.2-0.9995.2 (TeX Live 2009/Debian) restricted \write18 enabled. entering extended mode (./ex.tex LaTeX2e <2009/09/24> Babel <v3.8l> and hyphenation patterns for english, usenglishmax, dumylang, noh yphenation, polish, loaded. (/usr/share/texmf-texlive/tex/latex/base/article.cls Document Class: article 2007/10/19 v1.4h Standard LaTeX document class (/usr/share/texmf-texlive/tex/latex/base/size10.clo)) (/usr/share/texmf-texlive/tex/xelatex/fontspec/fontspec.sty (/usr/share/texmf-texlive/tex/generic/ifxetex/ifxetex.sty) (/usr/share/texmf-texlive/tex/latex/tools/calc.sty) (/usr/share/texmf-texlive/tex/latex/xkeyval/xkeyval.sty (/usr/share/texmf-texlive/tex/generic/xkeyval/xkeyval.tex (/usr/share/texmf-texlive/tex/generic/xkeyval/keyval.tex))) (/usr/share/texmf-texlive/tex/latex/base/fontenc.sty (/usr/share/texmf-texlive/tex/xelatex/euenc/eu1enc.def) (/usr/share/texmf-texlive/tex/xelatex/euenc/eu1lmr.fd)) fontspec.cfg loaded. (/usr/share/texmf-texlive/tex/xelatex/fontspec/fontspec.cfg))kpathsea: Invalid fontname `Linux Libertine O', contains ' ' ! Font \zf@basefont="Linux Libertine O" at 10.0pt not loadable: Metric (TFM) fi le or installed font not found. \zf@fontspec ...ntname \zf@suffix " at \f@size pt \unless \ifzf@icu \zf@set@... l.3 \setmainfont{Linux Libertine O} ? I can't find Linux Libertine O. Searching for otf- by aptitude gives as result: maria@maria-laptop:/etc/fonts$ aptitude search otf p emdebian-rootfs - emdebian root filesystem support p libotf-bin - A Library for handling OpenType Font - utilities p libotf-dev - A Library for handling OpenType Font - development i libotf0 - A Library for handling OpenType Font - runtime p libotf0-dbg - The libotf libraries and debugging symbols p libpam-dotfile - A PAM module which allows users to have more than one password p livecd-rootfs - construction script for the livecd rootfs p makebootfat - Utility to create a bootable FAT filesystem p otf-ipaexfont - Japanese OpenType font, IPAexFont (IPAexGothic/Mincho) p otf-ipaexfont-gothic - Japanese OpenType font, IPAexFont (IPAexGothic) p otf-ipaexfont-mincho - Japanese OpenType font, IPAexFont (IPAexMincho) p otf-ipafont - Japanese OpenType font set, IPAfont p otf-ipafont-gothic - Japanese OpenType font set, IPA Gothic font p otf-ipafont-mincho - Japanese OpenType font set, IPA Mincho font p otf-stix - the Scientific and Technical Information eXchange fonts p otf-thai-tlwg - Thai fonts in OpenType format p otf-yozvox-yozfont - Japanese proportional Handwriting OpenType font p otf2bdf - generate BDF bitmap fonts from OpenType outline fonts p robotfindskitten - Zen Simulation of robot finding kitten So font in question is not just uninstalled, but not available, if I'm not wrong. Does it mean that I lack some repositoires? I was trying also to apply solution from the thread How do I reinstall default fonts?, but the result is: maria@maria-laptop:~$ sudo apt-get install msttcorefonts [sudo] password for maria: Reading package lists... Done Building dependency tree Reading state information... Done Note, selecting ttf-mscorefonts-installer instead of msttcorefonts ttf-mscorefonts-installer is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. maria@maria-laptop:~$ It seems that is not a usual problem for use of XeLaTeX; nobody in the mentioned thread suggested instalation of anything else than TeX Live. Thanks in advance

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• ATG Live Webcast June 14: Technical Preview of EBS 12.2 Online Patching

  - by BillSawyer

  Online Patching is is one of the cornerstone new features in our upcoming Oracle E-Business Suite 12.2 release. This ground-breaking feature is based upon Edition-Based Redefinition, a new 11gR2 Database feature that was built to Oracle Applications division specifications to allow the E-Business Suite's database tier to be patched while the environment is running.  Online Patching combines the use of Edition-Based Redefinition and new E-Business Suite technologies to allow patching to the E-Business Suite's database and application tier servers while the environment is being actively used by its end-users. This webcast provides a detailed technical preview of: How this new feature works How it affects E-Business Suite end-users How it affects E-Business Suite database administrators and patching lifecycles How it affects developers and third-party software vendors responsible for E-Business Suite customizations and extensions The presenter for this event is Kevin Hudson, Senior Director and one of the Online Patching architects. There will be a special extended Q&A Session at the end of this presentation, given the nature of the materials and the questions that we expect from you. ATG Development staff supporting the Q&A session will include Elke Phelps, Santiago Bastidas, Max Arderius, and other ATG architects. Date:               Thursday, June 14, 2012Time:              8:00 AM - 10:00 AM Pacific Standard Time (Special 2-hour Time)Presenter:    Kevin Hudson, Senior Director, Applications Technology IntegrationWebcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128   International Participant Dial-In Number:      706-634-9568   Dial-In Passcode:                                              100815To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  597470987If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. When will Oracle E-Business Suite 12.2 be released? Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog. We'll post updates here as soon as soon as they're available.    

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• Three Key Tenets of Optimal Social Collaboration

  - by kellsey.ruppel

  Today's blog post comes to us from John Bruswick! This post is an abridged version of John’s white paper in which he discusses three principals to optimize social collaboration within an enterprise.   By [email protected], Oracle Principal Sales Consultant Effective social collaboration is actionable, deeply contextual and inherently derives its value from business entities outside of itself. How does an organization begin the journey from traditional, siloed collaboration to natural, business entity based social collaboration? Successful enablement of enterprise social collaboration requires that organizations embrace the following tenets and understand that traditional collaborative functionality has inherent limits - it is innovation and integration in accordance with the following tenets that will provide net-new efficiency benefits. Key Tenets of Optimal Social Collaboration Leverage a Ubiquitous Social Fabric - Collaborative activities should be supported through a ubiquitous social fabric, providing a personalized experience, broadcasting key business events and connecting people and business processes.  This supports education of participants working in and around a specific business entity that will benefit from an implicit capture of tacit knowledge and provide continuity between participants.  In the absence of this ubiquitous platform activities can still occur but are essentially siloed causing frequent duplication of effort across similar tasks, with critical tacit knowledge eluding capture. Supply Continuous Context to Support Decision Making and Problem Solving - People generally engage in collaborative behavior to obtain a decision or the resolution for a specific issue.  The time to achieve resolution is referred to as "Solve Time".  Users have traditionally been forced to switch or "alt-tab" between business systems and synthesize their own context across disparate systems and processes.  The constant loss of context forces end users to exert a large amount of effort that could be spent on higher value problem solving. Extend the Collaborative Lifecycle into Back Office - Beyond the solve time from decision making efforts, additional time is expended formalizing the resolution that was generated from collaboration in a system of record.  Extending collaboration to result in the capture of an explicit decision maximizes efficiencies, creating a closed circuit for a particular thread.  This type of structured action may exist today within your organization's customer support system around opening, solving and closing support issues, but generally does not extend to Sales focused collaborative activities. Excelling in the Unstructured Future We will always have to deal with unstructured collaborative processes within our organizations.  Regardless of the participants and nature of the collaborate process, two things are certain – the origination and end points are generally known and relate to a business entity, perhaps a customer, opportunity, order, shipping location, product or otherwise. Imagine the benefits if an organization's key business systems supported a social fabric, provided continuous context and extended the lifecycle around the collaborative decision making to include output into back office systems of record.   The technical hurdle to embracing optimal social collaboration would fall away, leaving the company with an opportunity to focus on and refine how processes were approached.  Time and resources previously required could then be reallocated to focusing on innovation to support competitive differentiation unique to your business. How can you achieve optimal social collaboration? Oracle Social Network enables business users to collaborate with each other using a broad range of collaboration styles and integrates data from a variety of sources and business applications -- allowing you to achieve optimal social collaboration. Looking to learn more? Read John's white paper, where he discusses in further detail the three principals to optimize social collaboration within an enterprise. 

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• Automount of external hard disk

  - by moose

  I have an Intenso 6002560 1TB Memory Station - an external hard disk. This hard disk gets connected via Y-USB cable. When I connect both USB-ends to my Notebook, it gets recognized by my Ubuntu 10.04.4 LTS system: moose@pc07:~$ lsusb [...] Bus 002 Device 005: ID 13fd:1840 Initio Corporation [...] and Disk /dev/sda: 320.1 GB, 320072933376 bytes 255 heads, 63 sectors/track, 38913 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00065e10 Device Boot Start End Blocks Id System /dev/sda1 * 1 37810 303704064 83 Linux /dev/sda2 37810 38914 8864769 5 Extended /dev/sda5 37810 38914 8864768 82 Linux swap / Solaris Disk /dev/sdc: 1000.2 GB, 1000204886016 bytes 255 heads, 63 sectors/track, 121601 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x0d6ea32a Device Boot Start End Blocks Id System /dev/sdc1 1 121601 976759008+ c W95 FAT32 (LBA) But it did not get mounted: moose@pc07:/dev$ mount -l /dev/sda1 on / type ext4 (rw,errors=remount-ro,user_xattr) proc on /proc type proc (rw,noexec,nosuid,nodev) none on /sys type sysfs (rw,noexec,nosuid,nodev) none on /sys/fs/fuse/connections type fusectl (rw) none on /sys/kernel/debug type debugfs (rw) none on /sys/kernel/security type securityfs (rw) none on /dev type devtmpfs (rw,mode=0755) none on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620) none on /dev/shm type tmpfs (rw,nosuid,nodev) none on /var/run type tmpfs (rw,nosuid,mode=0755) none on /var/lock type tmpfs (rw,noexec,nosuid,nodev) none on /lib/init/rw type tmpfs (rw,nosuid,mode=0755) binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc (rw,noexec,nosuid,nodev) gvfs-fuse-daemon on /home/moose/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=moose) However, I could mount it manually with mount -t vfat /dev/sdc1 /mnt/sdc1 as you can see here: moose@pc07:~$ mount -l /dev/sda1 on / type ext4 (rw,errors=remount-ro,user_xattr) proc on /proc type proc (rw,noexec,nosuid,nodev) none on /sys type sysfs (rw,noexec,nosuid,nodev) none on /sys/fs/fuse/connections type fusectl (rw) none on /sys/kernel/debug type debugfs (rw) none on /sys/kernel/security type securityfs (rw) none on /dev type devtmpfs (rw,mode=0755) none on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620) none on /dev/shm type tmpfs (rw,nosuid,nodev) none on /var/run type tmpfs (rw,nosuid,mode=0755) none on /var/lock type tmpfs (rw,noexec,nosuid,nodev) none on /lib/init/rw type tmpfs (rw,nosuid,mode=0755) binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc (rw,noexec,nosuid,nodev) gvfs-fuse-daemon on /home/moose/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=moose) /dev/sdc1 on /mnt/sdc1 type vfat (rw) edit: Another command: moose@pc07:~$ sudo blkid -o list device fs_type label mount point UUID ---------------------------------------------------------------------------------------------------------------------- /dev/sda1 ext4 / 45eb611b-517e-425b-8057-0391726cccd5 /dev/sda5 swap <swap> e9dc42f3-594c-4b62-874a-305eda5eed41 moose@pc07:~$ blkid -o list device fs_type label mount point UUID ---------------------------------------------------------------------------------------------------------------------- /dev/sda1 ext4 / 45eb611b-517e-425b-8057-0391726cccd5 /dev/sda5 swap <swap> e9dc42f3-594c-4b62-874a-305eda5eed41 /dev/sdc1 /mnt/sdc1 edit: another command: moose@pc07:~$ ls -l /dev/disk/by-uuid/ total 0 lrwxrwxrwx 1 root root 10 2012-09-30 09:31 45eb611b-517e-425b-8057-0391726cccd5 -> ../../sda1 lrwxrwxrwx 1 root root 10 2012-09-30 09:31 e9dc42f3-594c-4b62-874a-305eda5eed41 -> ../../sda5 Here is a link to a Launchpad question about this problem. But I would like it to mount automatically. What do I have to do?

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• SUPINFO International University in Mauritius

  Since a while I'm considering to pick up my activities as a student and I'd like to get a degree in Computer Science. Personal motivation I mean after all this years as a professional software (and database) developer I have the personal urge to complete this part of my education. Having various certifications by Microsoft and being awarded as an Microsoft Most Valuable Professional (MVP) twice looks pretty awesome on a resume but having a "proper" degree would just complete my package. During the last couple of years I already got in touch with C-SAC (local business school with degree courses), the University of Mauritius and BCS, the Chartered Institute for IT to check the options to enroll as an experienced software developer. Quite frankly, it was kind of alienating to receive that feedback: Start from scratch! No seriously? Spending x amount of years to sit for courses that might be outdated and form part of your daily routine? Probably being in an awkward situation in which your professional expertise might exceed the lecturers knowledge? I don't know... but if that's path to walk... Well, then I might have to go for it. SUPINFO International University Some weeks ago I was contacted by the General Manager, Education Recruitment and Development of Medine Education Village, Yamal Matabudul, to have a chat on how the local IT scene, namely the Mauritius Software Craftsmanship Community (MSCC), could assist in their plans to promote their upcoming campus. Medine went into partnership with the French-based SUPINFO International University and Mauritius will be the 36th location world-wide for SUPINFO. Actually, the concept of SUPINFO is very likely to the common understanding of an apprenticeship in Germany. Not only does a student enroll into the programme but will also be placed into various internships as part of the curriculum. It's a big advantage in my opinion as the person stays in touch with the daily procedures and workflows in the real world of IT. Statements like "We just received a 'crash course' of information and learned new technology which is equivalent to 1.5 months of lectures at the university" wouldn't form part of the experience of such an education. Open Day at the Medine Education Village Last Saturday, Medine organised their Open Day and it was the official inauguration of the SUPINFO campus in Mauritius. It's now listed on their website, too - but be warned, the site is mainly in French language although the courses are all done in English. Not only was it a big opportunity to "hang out" on the campus of Medine but it was great to see the first professional partners for their internship programme, too. Oh, just for the records, IOS Indian Ocean Software Ltd. will also be among the future employers for SUPINFO students. More about that in an upcoming blog entry. Open Day at Medine Education Village - SUPINFO International University in Mauritius Mr Alick Mouriesse, President of SUPINFO, arrived the previous day and he gave all attendees a great overview of the roots of SUPINFO, the general development of the educational syllabus and their high emphasis on their partnerships with local IT companies in order to assist their students to get future jobs but also feel the heartbeat of technology live. Something which is completely missing in classic institutions of tertiary education in Computer Science. And since I was on tour with my children, as usual during weekends, he also talked about the outlook of having a SUPINFO campus in Mauritius. Apart from the close connection to IT companies and providing internships to students, SUPINFO clearly works on an international level. Meaning students of SUPINFO can move around the globe and can continue their studies seamlessly. For example, you might enroll for your first year in France, then continue to do 2nd and 3rd year in Canada or any other country with a SUPINFO campus to earn your bachelor degree, and then live and study in Mauritius for the next 2 years to achieve a Master degree. Having a chat with Dale Smith, Expand Technologies, after his interesting session on Technological Entrepreneurship - TechPreneur More questions by other craftsmen of the Mauritius Software Craftsmanship Community And of course, this concept works in any direction, giving Mauritian students a huge (!) opportunity to live, study and work abroad. And thanks to this, Medine already announced that there will be new facilities near Cascavelle to provide dormitories and other facilities to international students coming to our island. Awesome! Okay, but why SUPINFO? Well, coming back to my original statement - I'd like to get a degree in Computer Science - SUPINFO has a process called Validation of Acquired Experience (VAE) which is tailor-made for employees in the field of IT, and allows you to enroll in their course programme. I already got in touch with their online support chat but was only redirected to some FAQs on their website, unfortunately. So, during the Open Day I seized the opportunity to have an one-on-one conversation with Alick Mouriesse, and he clearly encouraged me to gather my certifications and working experience. SUPINFO does an individual evaluation prior to their assignment regarding course level, and hopefully my chances of getting some modules ahead of studies are looking better than compared to the other institutes. Don't get me wrong, I don't want to go down the easy route but why should someone sit for "Database 101" or "Principles of OOP" when applying and preaching database normalisation and practicing Clean Code Developer are like flesh and blood? Anyway, I'll be off to get my transcripts of certificates together with my course assignments from the old days at the university. Yes, I studied Applied Chemistry for a couple of years before intersecting into IT and software development particularly... ;-)

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• Keep it Professional &ndash; Multiple Environments

  - by AjarnMark

  I have certainly been reading blogs a whole lot more than writing them the last several weeks, and it’s about time I got back to writing.  I have been collecting several topics and references for blog posts…some of which will probably just never get written as the timeliness of the topics fade over time.  Nonetheless, I’m back, and I think it is time to revive my Doing Business Right series, this time coming from the slant of managing a development team rather than the previous angle of being self-employed.  First up: separating Dev, Test, and Prod. A few months ago, Colin Stasiuk (@BenchmarkIT) wrote a great post about separating your Dev, Test/UAT, and Prod environments.  This post covers all the important points such as removing Developer access from both PROD and UAT, and the importance of proper deployment (a.k.a. promotion) procedures.  I won’t repeat it all here, go read the original!  But what I do want to address is what I believe to be the #1 excuse people use for not having separate environments:  Money.  I discussed this briefly in my comment on Colin’s post at the time, but let me repeat it here and expand on it a bit. Don’t let the size of your company or the size of its budget dictate whether you do things professionally or not.  I am convinced that most developers and development teams would agree that it is a best practice to have separate environments for development, testing, and production (a.k.a. Live).  So why don’t they?  Because they think that it means separate servers which means more money.  While having separate physical servers for the different environments would be ideal, it is not an absolute requirement in order to make this work.  Here are a few ideas: Use multiple instances of SQL Server and multiple Web Sites with Headers or Ports.  For no additional fees* you can install multiple instances of SQL Server on the same machine.  This gives you a nice separation, allowing you to even use the same database names as will appear in PROD, yet isolating the data and security access.  And in IIS, you can create multiple Web Sites on the same server just by using Host Headers or different port numbers to separate them.  This approach does still pose the risk of non-Prod environments impacting performance on Prod, but when your application is busy enough for that to be a concern, you can probably afford one of the other options. Use desktop PCs instead of servers.  Instead of investing in full server-grade hardware, you can mimic the separate environments on old desktop PCs and at least get functional equivalency, if not performance matching.  The last I checked, Microsoft did not require separate licensing for SQL Server if that installation was used exclusively for dev or test purposes*.  There may be some version or performance differences between this approach and what you have in Prod, but you have isolated test from impacting Prod resources this way. Virtualization.  This is of course one of the hot topics of the day, and I would be remiss if I did not suggest this.  It is quite easy these days to setup virtual machines so that, again, your environments are fairly isolated from one another, and you retain all the security and procedural benefits of having separate environments. So the point is, keep your high professional standards intact.  You don’t need to compromise on using proper procedure just because you work in a small company with a small budget.  Keep doing things the right way! By the way, where I work, our DEV environment is not on a server.  All development is done on the developer’s individual workstation where it can be isolated from other developers’ work for the duration of writing the code, but also where the developers have to reconcile (merge) differences in code under concurrent development.  This usually means that each change is executed multiple times (once per developer to update their environments with the latest changes from others) giving us an extra, informal. test deployment before even going to the Test/UAT server.  It also means that if the network goes down, the developers can continue to hum along because they are not dependent on networked resources.  In fact, they will likely be even more productive because they aren’t being interrupted by email…but that’s another post I need to write. * I am not a lawyer, nor a licensing specialist, but it appeared to be so the last time I checked.  When in doubt, consult an expert on the topic.

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• Java 6 Certified with Forms and Reports 10g for EBS 12

  - by John Abraham

  Java 6 is now certified with Oracle Application Server 10g Forms and Reports with Oracle E-Business Suite Release 12 (12.0.6, 12.1.1 and higher). What? Wasn't this already certified? No, but a little background might be useful in understanding why this is a new announcement. We previously certified the use of Java 6 with E-Business Suite Release 12 -- with the sole exception of Oracle Application Server 10g components in the E-Business Suite technology stack. Oracle Application Server 10g originally included Java 1.4.2 as part of its distribution.  E-Business Suite 12 uses, amongst other things, the Oracle Forms and Reports 10g components running on Java 1.4. Java 1.4 in the Oracle Application Server 10g ORACLE_HOME is used exclusively by AS 10g Forms and Reports' for Java functionality.  This version of Java is separate from the Java distribution used by other parts of EBS such as Oracle Containers for Java (OC4J). What's new about this certification? You can now upgrade the older Java 1.4 libraries used by Oracle Forms & Reports 10g to Java 6. This allows you to upgrade the Java releases within the Oracle Application Server 10g ORACLE_HOME to the the same level as the rest of your E-Business Suite technology stack components. Why upgrade? This becomes particularly important for customers as individual vendors' support lifecycle for Java 1.4 reaches End of Life: Oracle's Sun JDK Release 1.4.2's End of Extended Support: February 2013 (Sustaining Support indefinitely after) IBM SDK and JRE 1.4.2's End of Service: September 2013 HP-UX Java 1.4.2's End-of-Life : May 2012 Along with Oracle Forms, Java lies at the heart of the Oracle E-Business Suite.  Small improvements in Java can have significant effects on the performance and stability of the E-Business Suite.  As a notable side-benefit, later versions of Java have improved built-in and third-party tools for JVM performance monitoring and tuning.Our standing recommendation is that you always stay current with the latest available Java update provided by your operating system vendor.  Don't forget to upgrade Forms & Reports to 10.1.2.3 E-Business Suite 12 originally shipped with Oracle Application Server 10g Forms & Reports 10.1.2.0.2.  That version is no longer eligible for Error Correction Support. New Forms and Reports 10g patches are now being released with Forms and Reports 10.1.2.3 as the prerequisite. Forms and Reports 10.1.2.3 was certified for EBS 12 environments in November 2008. If you haven't upgraded your EBS 12 environment to Forms & Reports 10.1.2.3, this is a good opportunity to do so. References Using Latest Update of Java 6.0 with Oracle E-Business Suite Release 12 (My Oracle Support Document 455492.1) Overview of Using Java with Oracle E-Business Suite Release 12 (My Oracle Support Document 418664.1) Oracle Lifetime Support Policy (Oracle Fusion Middleware) IBM Developer Kit Lifecycle Dates HP-UX Java - End of Life Policy & Release Naming Terminology Related Articles OracleAS 10g Forms and Reports 10.1.2.3 Certified With EBS R12 Java 6 Certified with E-Business Suite Release 12

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• .Net Reflector 6.5 EAP now available

  - by CliveT

  With the release of CLR 4 being so close, we’ve been working hard on getting the new C# and VB language features implemented inside Reflector. The work isn’t complete yet, but we have some of the features working. Most importantly, there are going to be changes to the Reflector object model, and we though it would be useful for people to see the changes and have an opportunity to comment on them. Before going any further, we should tell you what the EAP contains that’s different from the released version. A number of bugs have been fixed, mainly bugs that were raised via the forum. This is slightly offset by the fact that this EAP hasn’t had a whole lot of testing and there may have been new bugs introduced during the development work we’ve been doing. The C# language writer has been changed to display in and out co- and contra-variance markers on interfaces and delegates, and to display default values for optional parameters in method definitions. We also concisely display values passed by reference into COM calls. However, we do not change callsites to display calls using named parameters; this looks like hard work to get right. The forthcoming version of the C# language introduces dynamic types and dynamic calls. The new version of Reflector should display a dynamic call rather than the generated C#: dynamic target = MyTestObject(); target.Hello("Mum"); We have a few bugs in this area where we are not casting to dynamic when necessary. These have been fixed on a branch and should make their way into the next EAP. To support the dynamic features, we’ve added the types IDynamicMethodReferenceExpression, IDynamicPropertyIndexerExpression, and IDynamicPropertyReferenceExpression to the object model. These types, based on the versions without “Dynamic” in the name, reflect the fact that we don’t have full information about the method that is going to be called, but only have its name (as a string). These interfaces are going to change – in an internal version, they have been extended to include information about which parameter positions use runtime types and which use compile time types. There’s also the interface, IDynamicVariableDeclaration, that can be used to determine if a particular variable is used at dynamic call sites as a target. A couple of these language changes have also been added to the Visual Basic language writer. The new features are exposed only when the optimization level is set to .NET 4. When the level is set this high, the other standard language writers will simply display a message to say that they do not handle such an optimization level. Reflector Pro now has 4.0 as an optional compilation target and we have done some work to get the pdb generation right for these new features. The EAP version of Reflector no longer installs the add-in on startup. The first time you run the EAP, it displays the integration options dialog. You can use the checkboxes to select the versions of Visual Studio into which you want to install the EAP version. Note that you can only have one version of Reflector Pro installed in Visual Studio; if you install into a Visual Studio that has another version installed, the previous version will be removed. Please try it out and send your feedback to the EAP forum.

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• Moving the Oracle User Experience Forward with the New Release 7 Simplified UI for Oracle Sales Cloud

  - by mvaughan

  By Kathy Miedema, Oracle Applications User ExperienceIn September 2013, Release 7 for Oracle Cloud Applications became generally available for Oracle Sales Cloud and HCM Cloud. This significant release allowed the Oracle Applications User Experience (UX) team to finally talk freely about Simplified UI, a user experience project in the works since Oracle OpenWorld 2012. Simplified UI represents the direction that the Oracle user experience – for all of its enterprise applications – is heading. Oracle’s Apps UX team began by building a Simplified UI for sales representatives. You can find that today in Release 7, and it was demoed extensively during OpenWorld 2013 in San Francisco. This screenshot shows how Opportunities appear in the new Simplified UI for Oracle Sales Cloud, a user interface built for sales reps.Analyst Rebecca Wettemann, vice president of Nucleus Research, saw Simplified UI at Oracle Openworld 2013 and talked about it with CRM Buyer in “Oracle Revs Its Cloud Engines for a Better Customer Experience.” Wettemann said there are distinct themes to the latest release: "One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually -- the intuitive nature of the application and the design work they have done with this goal in mind."The software uses as few buttons and fields as possible, she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."In fact, there are three themes driving the usability that Wettemann noted. They are simplicity, mobility, and extensibility, and we write more about them on the Usable Apps web site. These three themes embody the strategy for Oracle’s cloud applications user experiences.  Simplified UI for Oracle Sales CloudIn developing a Simplified UI for Oracle Sales Cloud, Oracle’s UX team concentrated on the tasks that sales reps need to do most frequently, and are most important. “Knowing that the majority of their work lives are spent on the road and on the go, they need to be able to quickly get in and qualify and convert their leads, monitor and progress their opportunities, update their customer and contact information, and manage their schedule,” Jeremy Ashley, Vice President of the Applications UX team, said.Ashley said the Apps UX team has a good reason for creating a Simplified UI that focuses on self-service. “Sales people spend the day selling stuff,” he said. “The only reason they use software is because the company wants to track what they’re doing.” Traditional systems of tracking that information include filling in a spreadsheet of leads or sales. Oracle wants to automate this process for the salesperson, and enable that person to keep everyone who needs to know up-to-date easily and quickly. Simplified UI addresses that problem by providing light-touch input.  “It has to be useful to the salesperson,” Ashley said about the Sales Cloud user experience. Simplified UI can tell sales reps about key opportunities, or provide information about a contact in just a click or two. Customer information is accessible quickly and easily with Simplified UI for the Oracle Sales Cloud.Simplified UI for Sales Cloud can also be extended easily, Ashley said. Users usually just need to add various business fields or create and modify analytical reports. The way that Simplified UI is constructed allows extensibility to happen by hiding or showing a few necessary fields. The Settings user interface, starting in release 7, allows for the simple configuration of the most important visual elements. “With Sales cloud, we identified a need to make the application useful and very simple,” Ashley said. Simplified UI meets that need. Where can you find out more?To find out more about the simplified UI and Oracle’s ongoing investment in applications user experience innovations, come to one of our sessions at a user group conference near you. Stay tuned to the Voice of User Experience (VoX) blog – the next post will be about Simplified UI and HCM Cloud.

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• Create and Track Your Own License Keys with PowerShell

  - by BuckWoody

  SQL Server used to have  cool little tool that would let you track your licenses. Microsoft didn’t use it to limit your system or anything, it was just a place on the server where you could put that this system used this license key. I miss those days – we don’t track that any more, and I want to make sure I’m up to date on my licensing, so I made my own. Now, there are a LOT of ways you could do this. You could add an extended property in SQL Server, add a table to a tracking database, use a text file, track it somewhere else, whatever. This is just the route I chose; if you want to use some other method, feel free. Just sharing here. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. And this is REALLY important. I include a disclaimer at the end of my scripts, but in this case you’re modifying your registry, and that could be EXTREMELY dangerous – only do this on a test server – and I’m just showing you how I did mine. It isn’t an endorsement or anything like that, and this is a “Buck Woody” thing, NOT a Microsoft thing. See this link first, and then you can read on. OK, here’s my script: # Track your own licenses # Write a New Key to be the License Location mkdir HKCU:\SOFTWARE\Buck   # Write the variables - one sets the type, the other sets the number, and the last one holds the key New-ItemProperty HKCU:\SOFTWARE\Buck -name "SQLServerLicenseType" -value "Processor" # Notice the Dword value here - this one is a number so it needs that. Keep this on one line! New-ItemProperty HKCU:\SOFTWARE\Buck -name "SQLServerLicenseNumber" -propertytype DWord -value 4 New-ItemProperty HKCU:\SOFTWARE\Buck -name "SQLServerLicenseKey" -value "ABCD1234"   # Read them all $LicenseKey = Get-Item HKCU:\Software\Buck $Licenses = Get-ItemProperty $LicenseKey.PSPath foreach ($License in $LicenseKey.Property) { $License + "=" + $Licenses.$License }   Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Adding custom interfaces to your mock instance.

  - by mehfuzh

  Previously, i made a post  showing how you can leverage the dependent interfaces that is implemented by JustMock during the creation of mock instance. It could be a informative post that let you understand how JustMock behaves internally for class or interfaces implement other interfaces into it. But the question remains, how you can add your own custom interface to your target mock. In this post, i am going to show you just that. Today, i will not start with a dummy class as usual rather i will use two most common interfaces in the .NET framework  and create a mock combining those. Before, i start i would like to point out that in the recent release of JustMock we have extended the Mock.Create<T>(..) with support for additional settings though closure. You can add your own custom interfaces , specify directly the real constructor that should be called or even set the behavior of your target. Doing a fast forward directly to the point,  here goes the test code for create a creating a mock that contains the mix for ICloneable and IDisposable using the above mentioned changeset. var myMock = Mock.Create<IDisposable>(x => x.Implements<ICloneable>()); var myMockAsClonable = myMock as ICloneable; bool isCloned = false;   Mock.Arrange(() => myMockAsClonable.Clone()).DoInstead(() => isCloned = true);   myMockAsClonable.Clone();   Assert.True(isCloned);   Here, we are creating the target mock for IDisposable and also implementing ICloneable. Finally, using the “as” for getting the ICloneable reference accordingly arranging it, acting on it and asserting if the expectation is met properly. This is a very rudimentary example, you can do the same for a given class: var realItem = Mock.Create<RealItem>(x => {     x.Implements<IDisposable>();     x.CallConstructor(() => new RealItem(0)); }); var iDispose = realItem as IDisposable;     iDispose.Dispose(); Here, i am also calling the real constructor for RealItem class.  This is to mention that you can implement custom interfaces only for non-sealed classes or less it will end up with a proper exception. Also, this feature don’t require any profiler, if you are agile or running it inside silverlight runtime feel free to try it turning off the JM add-in :-). TIP :  Ability to  specify real constructor could be a useful productivity boost in cases for code change and you can re-factor the usage just by one click with your favorite re-factor tool.   That’s it for now and hope that helps Enjoy!!

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• SQL SERVER – Recover the Accidentally Renamed Table

  - by pinaldave

  I have no answer to following question. I saw a desperate email marked as urgent delivered in my mailbox. “I accidentally renamed table in my SSMS. I was scrolling very fast and I made mistakes. It was either because I double clicked or clicked on F2 (shortcut key for renaming). However, I have made the mistake and now I have no idea how to fix this. I am in big trouble. Help me get my original tablename.” I have seen many similar scenarios in my life and they give me a very good opportunity to preach wisdom but when the house is burning, we cannot talk about how we should have conserved the water earlier. The goal at that point is to put off the fire as fast as we can. I decided to answer this email with my best knowledge. If you have renamed the table, I think you pretty much is out of luck. Here are few things which you can do which can give you idea about what your tablename can be if you are lucky. Method 1: (Not Recommended but try your luck) Check your naming convention of your system. I have often seen that many organizations name their index as IX_TableName_Colms or name their keys as FK_TableName1_TableName2_Cols. If your organization is following the same you can get the name from your table, you may refer your keys. Again, note that this is quite possible that your tablename was already renamed and your keys were not updated. This can easily lead you to select incorrect name. I think follow this if you are confident or move to the next method. Method 2: (Not Recommended but try your luck) This method is also based on your orgs naming convention. If you use the name of the table in any columnname (some organizations use tablename in their incremental identity column name), you can get that name from there. Method 3: (Not Recommended but try your luck) If you know where your table was used in your stored procedures, you can script your stored procedure and find the name of the table back. Method 4: (Try your luck) All the best organizations first create a data model of the schema and there is good chance that this table is used there, you should take your chances and refer original document. If your organization is good at managing docs or source code, you will get the name of the table back for sure. Method 5: (It WORKS but try on a development server) There is no sure way to get you the name of the table which you accidentally renamed however, there is one way which will work for sure. You need to take your latest full backup and restore it on your development server (remember not on production or where you have renamed this column). Now restore latest differential file of the full backup. Now restore all the log files one by one making sure that you are restoring before the point of time of you renamed the tablename. Now go to explore and this will give you the name of the table which you have renamed. If you are confident that the same table existed with the same name when the last full backup was made, you do not have to go to all the steps. You can just get the name of the table directly from last backup’s restore. Read the article about Backup Timeline. Wisdom: How can I miss to preach wisdom when I get the opportunity to do so? Here are a few points to remember. Use a different account to explore production environment. Do not use the same account which have all the rights and permissions all the time. Use the account which has read only permissions if there are no modification required. Use policy based management to prevent changes which are accidental. If there was policy of valid names, the accidental change of the table was not possible unless it was intentional delibarate changes. Have a proper auditing of the system in place. You can use DDL triggers but be careful with its usage (get it reviewed properly first). (Add your suggestion here) I guess Method 5 will work all the time (using point in time restore). Everything else is chance of luck and if you are lucky are bad – you will get further incorrect name. Now go back and read the first line of this blog. Out of five method four methods are just lucky guesses. The method 5 will work but again it is a lengthy process if the size of the database is huge or if you do not have full backup. Did I miss anything obvious? Please leave a comment and I will publish your answer with due credit. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• So You Want to Be a Social Media Director

  - by Mike Stiles

  Do you want to be a Social Media Director? Some say the title is already losing its relevance; that social should be a basic skill that is required and used no matter what your position is inside the enterprise. I suppose that’s visionary, and a fun thing for thought leaders to say. But in the vast majority of business organizations, we’re so far away from that reality that the thought of not having someone driving social’s implementation and guiding its proper usage conjures up images of anarchy. That said, social media has become so broad, so catch-all, and so extended across business functions, that today’s Social Media Director, depending on the size of their staff, must make jacks-of-all-trades look like one-trick-ponies. Just as the purview of the CMO has grown all-encompassing, the disciplines required of their heads of social are stacking up. Master of Content Every social pipeline you build must stay filled, with quantity and quality. Content takes time, and the job never stops. Never. And no, it’s not true that anybody can write. Master of Customer Experience You must have a passion for hearing from customers and making them really happy. Master of PR You must know how to communicate and leverage the trust you’ve built when crises strike. Couldn’t hurt to be a Master of Politics. Master of Social Technology So many social management tools on the market. You have to know what social tech ecosystem makes sense and avoid piecemeal point solutions. Master of Business Development Social for selling and prospecting is hot, and you have to know how to use social to do it. Master of Analytics Nothing else matters if you can’t prove social is helping the brand. That’s right, creative content guy has to also be a math and stats geek. Good luck with that. Master of Paid Media You’ve got to learn the language, learn the tactics, learn the vendors and learn how to measure results. Master of Education Guess who gets to teach everyone who has no clue how to use social for business. Master of Personal Likability You’ll be leading the voice, tone, image and personality of the brand. If you don’t instinctively know how to be liked by actual people, the brand will be starting from a deficit. How deep must you go in this parade of masteries? Again, that depends on your employer’s maturity level in social. Serious players recognize these as distinct disciplines requiring true experts for maximum effect. Less serious players will need you to execute personally in many of these areas. Do the best you can, and try to grow quickly at each. If you’re the sole person executing all social…well…you’re in the game of managing expectations and trying to socially educate your employer. The good news is, you should be making a certifiable killing. If you’re alone and your salary is modest, time to understand how many brands out there crave what you’ve mastered. Not to push back against thought leaders, but the need for brand social leadership has not gone away…not even a little bit. @mikestiles @oraclesocialPhoto: Stefan Wagner, freeimages.com

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• Introducing sp_ssiscatalog (v1.0.0.0)

  - by jamiet

  Regular readers of my blog may know that over the last year I have made available a suite of SQL Server Reporting Services (SSRS) reports that provide visualisations of the data in the SQL Server Integration Services (SSIS) 2012 Catalog. Those reports are available at http://ssisreportingpack.codeplex.com. As I have built these reports and used them myself on a real life project a couple of things have dawned on me: As soon as your SSIS Catalog gets a significant amount of data in it the performance of the reports degrades rapidly. This is hampered by the fact that there are limitations as to the SQL statements that I can embed within a SSRS report. SSIS professionals are data guys at heart and those types of people feel more comfortable in a query environment rather than having to go through the rigmarole of standing up a reporting server (well, I know I do anyway) Hence I have decided to take a different tack with the reporting pack. Taking my lead from Adam Machanic’s sp_whoisactive and Brent Ozar’s sp_blitz I have produced sp_ssiscatalog, a stored procedure that makes it easy to get at the crucial data in the SSIS Catalog. I will spend the rest of this blog explaining exactly what sp_ssiscatalog does and how to use it but if you would rather just download the bits yourself and start to play you can download v1.0.0.0 from DB v1.0.0.0. Usage Scenarios Most Recent Execution I find that the most frequent information that one needs to get from the SSIS Catalog is information pertaining to the most recent execution. Hence if you execute sp_ssiscatalog with no parameters, that is exactly what you will get. EXEC [dbo].[sp_ssiscatalog] This will return up to 5 resultsets: EXECUTION - Summary information about the execution including status, start time & end time EVENTS - All events that occurred during the execution OnError,OnTaskFailed - All events where event_name is either OnError or OnTaskFailed OnWarning - All events where event_name is OnWarning EXECUTABLE_STATS - Duration and execution result of every executable in the execution All 5 resultsets will be displayed if there is any data satisfying that resultset. In other words, if there are no (for example) OnWarning events then the OnWarning resultset will not be displayed. The display of these 5 resultsets can be toggled respectively by these 5 optional parameters (all of which are of type BIT): @exec_execution @exec_events @exec_errors @exec_warnings @exec_executable_stats Any Execution As just explained the default behaviour is to supply data for the most recent execution. If you wish to specify which execution the data should return data for simply supply the execution_id as a parameter: EXEC [dbo].[sp_ssiscatalog] 6 All Executions sp_ssiscatalog can also return information about all executions: EXEC [dbo].[sp_ssiscatalog] @operation_type='execs' The most recent execution will appear at the top. sp_ssiscatalog provides a number of parameters that enable you to filter the resultset: @execs_folder_name @execs_project_name @execs_package_name @execs_executed_as_name @execs_status_desc Some typical usages might be: //Return all failed executions EXEC [dbo].[sp_ssiscatalog] @operation_type='execs',@execs_status_desc='failed' //Return all executions for a specified folder EXEC [dbo].[sp_ssiscatalog] @operation_type='execs',@execs_folder_name='My folder' //Return all executions of a specified package in a specified project EXEC [dbo].[sp_ssiscatalog] @operation_type='execs',@execs_project_name='My project', @execs_package_name='Pkg.dtsx' Installing sp_ssicatalog Under the covers sp_ssiscatalog actually calls many other stored procedures and functions hence creating it on your server is not simply a case of running a CREATE PROCEDURE script. I maintain the code in an SQL Server Data Tools (SSDT) database project which means that you have two ways of obtaining it. Download the source code You can download the latest (at the time of writing) source code from http://ssisreportingpack.codeplex.com/SourceControl/changeset/view/70192. Hit the download button to download all the source code in a zip file. The contents of that zip file will include an SSDT database project which you can open up in SSDT and publish just like any other SSDT database project. You can publish to a new database or any existing database, even [SSISDB] if you prefer. Download a dacpac Maintaining the code in an SSDT database project means that it can all get packaged up into a dacpac that you can then publish to your SQL Server. That dacpac is available from DB v1.0.0.0: Ordinarily a dacpac can be deployed to a SQL Server from SSMS using the Deploy Dacpac wizard however in this case there is a limitation. Due to sp_ssiscatalog referring to objects in the SSIS Catalog (which it has to do of course) the dacpac contains a SqlCmd variable to store the name of the database that underpins the SSIS Catalog; unfortunately the Deploy Dacpac wizard in SSMS has a rather gaping limitation in that it cannot deploy dacpacs containing SqlCmd variables. Hence, we can use the command-line tool, sqlpackage.exe, instead. Don’t worry if reverting to the command-line sounds a little daunting, I assure you it is not. Simply open a Visual Studio command-prompt and cd to the folder containing the downloaded dacpac: Type: "%PROGRAMFILES(x86)%\Microsoft SQL Server\110\DAC\bin\sqlpackage.exe" /action:Publish /TargetDatabaseName:SsisReportingPack /SourceFile:SSISReportingPack.dacpac /Variables:SSISDB=SSISDB /TargetServerName:(local) or the shortened form: "%PROGRAMFILES(x86)%\Microsoft SQL Server\110\DAC\bin\sqlpackage.exe" /a:Publish /tdn:SsisReportingPack /sf:SSISReportingPack.dacpac /v:SSISDB=SSISDB /tsn:(local) remembering to set your server name appropriately (here mine is set to “(local)” ). If everything works successfully you will see this: And you’re done! You’ll have a new database called [SsisReportingPack] which contains sp_ssiscatalog:   Good luck with sp_ssiscatalog. I have been using it extensively on my own projects recently and it has proved to be very useful indeed. Rest-assured however, I will be adding many new capabilities in the future. Feedback is welcome. @Jamiet

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• MEB: Taking Incremental Backup using last successful backup

  - by Sagar Jauhari

  Introduction In MySQL Enterprise Backup v3.7.0 (MEB 3.7.0) a new option '–incremental-base' was introduced. Using this option a user can take in incremental backup without specifying the '–start-lsn' option. Description of this option can be found here. Instead of '–start-lsn' the user can provide the location of the last full backup or incremental backup using the 'dir:' prefix. MEB would extract the end LSN of this backup from the mysql.backup_history table as well as the backup_variables.txt file (for verification) to use it as the start LSN of the incremental backup. Because of popular demand, in MEB 3.7.1 the option '-incremental-base' has been extended further. The idea is to allow the user to take an incremental backup as easily as possible using the '–incremental-base' option. With the new option MEB queries the backup_history table for the last successful backup and uses its end LSN as the start LSN for the new incremental backup. It should be noted that the last successful backup is used irrespective of the location of the backup. Details A new prefix 'history:' has been introduced for the –incremental-base option and currently the only permissible value is the string "last_backup". So using the new option an incremental backup can be taken with the following command: $ mysqlbackup --incremental --incremental-backup-dir=/media/mysqlbackup-repo/ --incremental-base=history:last_backup backup When MEB attempts to extract the end LSN of the last successful backup from the mysql.backup_history table, it also scans the corresponding backup destination for the old backup and tries to read the meta files at this backup destination. If a valid backup still exists at the backup destination and the meta files can be read, MEB compares the end LSN found in the mysql.backup_history table with the end LSN found in the backup meta files of the old backup. Assuming that the host MySQL server is alive and mysql.backup_history can be accessed by MEB, the behaviour of MEB with respect to verification of the old end LSN can be summarized as follows: If 'BD' is the backup destination of the last successful backup in mysql.backup_history table and 'BHT' is the mysql.backup_history table if can_read_files_at_BD:     if end_lsn_found_at_BD == end_lsn_of_last_backup_in_BHT:         continue_with_backup()     else         return_with_error() else     continue_with_backup() Advantages Apart from ease of usability an important advantage of this option is that the user can do repeated incremental backups without changing the command line. This is possible using the '–with-timestamp' option along with this new option. For example, the following command $ mysqlbackup --with-timestamp --incremental --incremental-backup-dir=/media/mysqlbackup-repo/ --incremental-base=history:last_backup backup  can be used to perform successive incremental backups in the directory /media/mysqlbackup-repo . Limitations The option '--incremental-base=history:last_backup' should not be used when the user takes different kinds of concurrent backups on the same MySQL server (say different partial backups at multiple locations). should not be used after any temporary or experimental backups performed on the server (which where successful!). needs to be used with precaution since any intermediate successful backup without the –no-connection will be used as the base backup for the next incremental backup.  will give an error in case a valid backup exists at the location of the last successful backup and whose end LSN is different from that of the last successful backup found in the backup_history table. Date: 2012-06-19 HTML generated by org-mode 6.33x in emacs 23

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• SQL analytical mash-ups deliver real-time WOW! for big data

  - by KLaker

  One of the overlooked capabilities of SQL as an analysis engine, because we all just take it for granted, is that you can mix and match analytical features to create some amazing mash-ups. As we move into the exciting world of big data these mash-ups can really deliver those "wow, I never knew that" moments. While Java is an incredibly flexible and powerful framework for managing big data there are some significant challenges in using Java and MapReduce to drive your analysis to create these "wow" discoveries. One of these "wow" moments was demonstrated at this year's OpenWorld during Andy Mendelsohn's general keynote session.  Here is the scenario - we are looking for fraudulent activities in our big data stream and in this case we identifying potentially fraudulent activities by looking for specific patterns. We using geospatial tagging of each transaction so we can create a real-time fraud-map for our business users. Where we start to move towards a "wow" moment is to extend this basic use of spatial and pattern matching, as shown in the above dashboard screen, to incorporate spatial analytics within the SQL pattern matching clause. This will allow us to compute the distance between transactions. Apologies for the quality of this screenshot….hopefully below you see where we have extended our SQL pattern matching clause to use location of each transaction and to calculate the distance between each transaction: This allows us to compare the time of the last transaction with the time of the current transaction and see if the distance between the two points is possible given the time frame. Obviously if I buy something in Florida from my favourite bike store (may be a new carbon saddle for my Trek) and then 5 minutes later the system sees my credit card details being used in Arizona there is high probability that this transaction in Arizona is actually fraudulent (I am fast on my Trek but not that fast!) and we can flag this up in real-time on our dashboard: In this post I have used the term "real-time" a couple of times and this is an important point and one of the key reasons why SQL really is the only language to use if you want to analyse  big data. One of the most important questions that comes up in every big data project is: how do we do analysis? Many enlightened customers are now realising that using Java-MapReduce to deliver analysis does not result in "wow" moments. These "wow" moments only come with SQL because it is offers a much richer environment, it is simpler to use and it is faster - which makes it possible to deliver real-time "Wow!". Below is a slide from Andy's session showing the results of a comparison of Java-MapReduce vs. SQL pattern matching to deliver our "wow" moment during our live demo.  You can watch our analytical mash-up "Wow" demo that compares the power of 12c SQL pattern matching + spatial analytics vs. Java-MapReduce  here: You can get more information about SQL Pattern Matching on our SQL Analytics home page on OTN, see here http://www.oracle.com/technetwork/database/bi-datawarehousing/sql-analytics-index-1984365.html.  You can get more information about our spatial analytics here: http://www.oracle.com/technetwork/database-options/spatialandgraph/overview/index.html If you would like to watch the full Database 12c OOW presentation see here: http://medianetwork.oracle.com/video/player/2686974264001

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• General Availability of Oracle E-Business Suite Plug-in 12.1.0.1.0

  - by user810030

  We are pleased to announce the General Availability of Oracle E-Business Suite Plug-in 12.1.0.1.0, an integral part of Application Management Suite for Oracle E-Business Suite. The combination of Enterprise Manager 12c Cloud Control and the Application Management Suite combines functionality that was available in the standalone Application Management Pack for Oracle E-Business Suite and Application Change Management Pack for Oracle E-Business Suite with Oracle’s Real User Experience Insight product and the Configuration & Compliance capabilities to provide the most complete solution for managing Oracle E-Business Suite applications. The features that were available in the standalone management packs are now packaged into the Oracle E-Business Suite Plug-in, which is now fully certified with Oracle Enterprise Manager 12c Cloud Control. This latest plug-in extends Cloud Control with E-Business Suite specific system management capabilities and features enhanced change management support. This new release offers the following key enhancements: General: Oracle Enterprise Manager 12c Base Platform uptake: All components of the management suite are certified with Oracle Enterprise Manager 12c Cloud Control. Security: Privilege Delegation: The Oracle E-Business Suite Plug-in now extends Enterprise Manager’s privilege delegation through Sudo and PowerBroker to Oracle E-Business Suite Plug-in host targets.  Privileges and Roles for Managing Oracle E-Business Suite: This release includes new ready-to-use target and resource privileges to monitor, manage, and perform Change Management functionality.  Cloning: Named Credentials Uptake in Cloning: The Clone module transactions now let users leverage the Named Credential feature introduced in Enterprise Manager 12c, thereby passing all the benefits of Named Credentials features in Enterprise Manager to the Oracle E-Business Suite Plug-in users.  Smart Clone improvements: The new and improved Smart Clone UI supports the adding of "pre and post" custom steps to a copy of the ready-to-use cloning deployment procedure. Now a user can pass parameters to the custom steps through the interview screen of the UI as well as pass ready-to-use parameters to the custom steps.  Change Management Enhancements Application Management Suite for Oracle E-Business Suite provides a centralized view to monitor and orchestrate changes (both functional and technical) across multiple Oracle E-Business Suite systems. In this latest release, it provides even more control and flexibility in managing Oracle E-Business Suite changes. Customization Manager: Support for longer file names: Customization Manager now handles file names up to thirty characters in length.  Patch Manager: Queuing of Patch Manager Runs: This feature allows patch runs to queue up if Patch Manager detects a specific target is in a blackout state.  Multi-node system patching: The patch run interview has been enhanced to allow Enterprise Manager Administrator to choose which nodes adpatch will run on.  New AD Administration Options: The patch run interview has been extended to include AD Administration Options "Relink Application Programs", "Generate Product Jars Files", "Generate Report Files", and "Generate Form Files".  Release Technical Details Product documentation for the plug-in is available on My Oracle Support as note 1434392.1.  The Oracle E-Business Suite Plug-in can be accessed in one of the following ways:  Fresh install  Enterprise Manager Store  Oracle Software Delivery Cloud Upgrades  Oracle Technology Network Please refer to the Application Management Pack for Oracle E-Business Suite Guide for further details.  Related Software Component Oracle Real User Experience Insight 12.1.0.0.1  Product documentation is available on Oracle Technology Network in the "Oracle Enterprise Manager 12c Release 1 (12.1) Documentation" set under the "Associated Document" tab. (http://docs.oracle.com/cd/E26370_01/index.htm)  Product may be downloaded individually from Oracle Technology Network software download page for Oracle Enterprise Manager under "Additional Enterprise Manager Downloads." (http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html)  Product may also be downloaded individually from the Oracle Software Delivery Cloud. Select "Oracle Enterprise Manager" product pack, "Oracle Real User Experience Insight 12c Release 1 Media Pack for x8  Collateral Can be accessed on the Application Management Page on Oracle Technology Network

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• MySql for Visual Studio 1.0.2 GA has been released

  - by fernando

  MySQL for Visual Studio is a new product including all of the Visual Studio integration previously available as part of Connector/Net.  The product is now released as GA and is appropriate for use in production environments.  It is compatible with MySQL Server versions 5.0-5.7 and Visual Studio versions 2008-2012.  It is now available as part of MySql Installer for Windows (http://dev.mysql.com/tech-resources/articles/mysql-installer-for-windows.html). The 1.0 version of MySQL for Visual Studio brings the following new features:   Workbench Launching.   MySql Utilities Launching.   Table Script Generation.   The functionality of the core libraries (ADO.NET, EF, ASP.NET providers is available as the separate download of Connector/NET 6.7). Features available from previous versions:        Server explorer connections     Design time support     Entity Framework designer (Database First & Model First)     Stored Routines Debugger     Intellisense     ASP.NET Website Configuration Tool Workbench Launching  ------------------------------------------- A context menu for connections in Server Explorer allows to launch Workbench (if Workbench is installed). MySql Utilities Launching  ------------------------------------------- A context menu for connections in Server Explorer allows to launch a prompt for MySql Utilities (if MySql Utilities is installed). Table Script Generation  ------------------------------------------- A context menu for tables is available in Server Explorer to generate the script for a table. The full list of bug fixes for "MySql for Visual Studio" 1.0 follows: 1.0.2 - Fix for Documentation not found (Oracle bug #6915712). - Fix for intellisense completion, now Views are displayed together with Tables calling intellisense (Oracle Bug #16881451). - Fix for parser syntax, now the parser supports the clause ALTER TABLE table_name RENAME {INDEX|KEY} old_index_name TO new_index_name introduced in MySql 5.7. (Oracle Bug #16881481) - Fix for Debugging a routine produces an error when binary log is enabled (Oracle bug #16941181). - Fix for WorkItem 552: MySql for Visual Studio Installer fails when installing against VS2008. - Fix for bug Vs plugin installer is not working (Oracle bug #16973339). - Fix for bug Release notes file has no notes about (Oracle bug #16973326). 1.0.1 - Fix for "README" file and "Release Notes" file referes to connector 6.6. - Fix for Parser fails to recognizes a complex view (Oracle bug #16815427). - Fix for Altering table's primary key in designer not working (Oracle bug #16866053). - Fix for Web configuration tool is not shown on mysql for visual studio (Oracle bug # 16902696). - Fix for Model first is not supported using mysql for visual studio (Oracle bug # 16902743). - Fix for Mysql for vs should not be installed with connector/net version < 6.7 (Oracle bug # 16902774). - Fix for Resolve assemblies dependencies between MySql.Data (Connector/Net version) and MySql.Data (WI # 460). - Fix for Showing an exception related to resources (Oracle bug #16903039). 1.0.0 - Added new option on Connection Node for Server Explorer Window in Visual Studio to give the user the option when WB is Installed to open the MySQL Utilities console window. - Added new option on Connection Node for Server Explorer Window in Visual Studio to give the user the option when WB is Installed to open the SQL Editor Window using the same connection. - Implemented a menu option to generate table script from server explorer context menu (Tracker task 433). - Fix for bug If using repair option, then vs2010 doesnt allow to connect to db (Oracle bug #16238242). - Fix for bug "Can't change the name for a view in view editor" (Oracle bug #13805346). - Fix for Debugger cannot debug stored procedures with a main begin labeled and declare statements included (Oracle bug #16002371). - Fix for bug If using repair option at Installer, then vs2010 doesnt allow to connect to db (Oracle bug #16238242). - Fix for "Cannot change the name for a Foreign Key in table designer" (Oracle bug #16238068). - Fix for error when trying to set primary key for a column with same name as mysql keyword (like INT) in table designer   (Oracle bug #16238102). - Fix for databases not displayed in connect dialog for mysql script when correcting credentials, after entering a bad password   (Oracle bug #13805337). - Fix for Debugger fails trying to debug a stored routine in a MySql server hosted in linux without lower_case_table_names option enabled   (MySql bug #69065, Oracle bug #16770384). - Fix for Debugger issue, Values through watch tab shouldn't allow to be modified (Oracle bug #14545448). - Fix for Visual Studio Mysql editor colors cannot be customized (Oracle bug #16453324, MySql bug #67994). The documentation is available as part of Connector/NET at http://dev.mysql.com/doc/refman/5.7/en/connector-net.html  Enjoy and thanks for the support!  --  Fernando Gonzalez Sanchez | Software Engineer |  Oracle MySQL Windows Experience Team, Connector/NET  Guadalajara | Jalisco | Mexico

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• Have Your Cake and Eat it Too: Industry Best Practices + Flexibility

  - by Oracle Accelerate for Midsize Companies

  By Richard Garraputa, VP of Sales & Marketing, brij Richard joined brij in 1996 after graduating from the University of North Carolina at Greensboro with degrees in Information Systems and Accounting. He directs brij’s overall strategies of both the business development and marketing departments. Companies looking for new ERP systems spend so much time comparing features and functions of software products but too often short change the value of their own processes.  Company managers I meet often claim that they are implementing a new ERP system so they can perform better and faster.  When asked how, the answer is often “by implementing best practices”.  But the term ‘best practices’ is frequently used to mean ‘doing things the way everyone else does them’ rather than a starting point or benchmark to build upon by adding your own value. Of course, implementing standardized processes across an enterprise is an important step in improving operational efficiencies.  But not all companies are alike.  Do you ever tell your customers “We are just like our competition and have no competitive differentiation”?  Probably not.  So why should the implementation of your business processes be just like your competitor’s?  Even within the same industry, companies differentiate themselves by leveraging their unique expertise and approach to business.  These unique aspects—the competitive differentiators that companies use to thrive in a crowded marketplace—can and should be supported by the implementation of business systems like ERP. Modern ERP systems like Oracle’s JD Edwards EnterpriseOne have a broad and deep functional footprint designed to integrate a company’s core operations.  But how can a company take advantage of this footprint without blowing up their implementation budget?  Some ERP vendors claim to solve this challenge by stating that their systems come pre-configured with ‘best practices’.  Too often what they are really saying is that you will have to abandon your key operational differentiators to fit a vendor’s template for your business—or extend your implementation and postpone the realization of any benefits. Thankfully for midsize companies, there is an alternative to the undesirable options of extended implementation projects or abandoning their competitive differentiators.  Oracle Accelerate Solutions speed the time it takes to implement JD Edwards EnterpriseOne solution based on your unique business characteristics, getting your new ERP system up and running faster without forcing your business to fit a cookie-cutter solution. We’ve been a JD Edwards implementation partner since 1986 and we now leverage Oracle Business Accelerators—cloud based rapid implementation tools built and maintained by Oracle. Oracle Business Accelerators deliver the benefits of embedded industry best practices without forcing every customer in to one set of processes like many template or “clone and go” approaches do. You retain the ability to reconfigure your applications—without customization—as your business changes. Wielded by Oracle partners with industry-specific domain expertise, Oracle Accelerate Solution implementations powered by Oracle Business Accelerators help automate the application configuration to fit your business better, faster. For example, on a recent project at a manufacturing company, the project manager told me that Oracle Business Accelerators helped get them to Conference Room Pilot 20% faster than with a traditional approach. Time savings equal cost savings. And if ‘better and faster’ is your goal for your business performance, shouldn’t it be the goal for your ERP implementation as well? Established in 1986, brij has been dedicated solely to helping its customers implement Oracle’s JD Edwards solutions and to maximize the value of those customers’ IT investments. They are a Gold level member in Oracle PartnerNetwork and an Oracle Accelerate Solution provider.

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