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• Oracle Buys BigMachines - Adds Leading Configure, Price and Quote (CPQ) Cloud to the Oracle Cloud to Enable Smarter Selling

  - by Richard Lefebvre

  News Facts Oracle today announced that it has entered into an agreement to acquire BigMachines, a leading cloud-based Configure, Price and Quote (CPQ) solution provider. BigMachines’ CPQ Cloud accelerates the conversion of sales opportunities into revenue by automating the sales order process with guided selling, dynamic pricing, and an easy-to-use workflow approval process, accessible anywhere, on any device. Companies that use sales automation technology often rely on manual, cumbersome and disconnected processes to convert opportunities into orders. This creates errors, adds costs, delays revenue, and degrades the customer experience. BigMachines’ CPQ cloud extends sales automation to include the creation of an optimal quote, which enables sales personnel to easily configure and price complex products, select the best options, promotions and deal terms, and include up sell and renewals, all using automated workflows. In combination with Oracle’s enterprise-grade cloud solutions, including Marketing, Sales, Social, Commerce and Service Clouds, Oracle and BigMachines will create an end-to-end smarter selling cloud solution so sales personnel are more productive, customers are more satisfied, and companies grow revenue faster. More information on this announcement can be found at http://www.oracle.com/bigmachines Supporting Quotes “The fundamental goals of smarter selling are to provide sales teams with the information, access, and insights they need to maximize revenue opportunities and execute on all phases of the sales cycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding BigMachines’ CPQ Cloud to the Oracle Cloud, companies will be able to drive more revenue and increase customer satisfaction with a seamlessly integrated process across marketing and sales, pricing and quoting, and fulfillment and service.” “BigMachines has developed leading CPQ solutions that serve companies of all sizes across multiple industries,” said David Bonnette, BigMachines’ CEO. “Together with Oracle, we expect to provide a complete cloud solution to manage sales processes and deliver exceptional customer experiences.” Supporting Resources About Oracle and BigMachines General Presentation Customer and Partner Letter FAQ

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• The Increasing Focus on Architecture

  - by Bob Rhubart

  If you follow my updates on Twitter or on the OTN ArchBeat page on Facebook you have probably noticed that I'm a regular reader of Joe McKendrick's SOA blog on ZDNet. Usually I'm content to simply share a link on my social networks when I find one of McKendrick's posts interesting. But with a recent post, In the cloud era, let's start calling IT what it is: 'Innovation Team', McKendrick hit on a point that warrants more than a quick link: "IT is no longer just a department full of people who code, build and maintain systems. IT is the business partner that plans and strategizes what types of technology solutions the business needs to move forward." Of course, what McKendrick is describing is an increased focus on architecture. Assuming that McKendrick's assessment is correct — and I do — that expanding focus, from coding, building, and maintaining systems to planning and strategizing technology solutions that serve the business, isn't limited to the organizational level. The individual roles within the IT organization will also have to shift to a more broadly architectural mindset. McKendrick's post references Dr. Irving Wladawsky-Berger's assessment of cloud computing as a critical "third model" of computing to emerge in the 50-year history of Information Technology. As computing itself evolves, the underlying roles that make computing possible must evolve accordingly. That evolution will be defined by an increased focus on architecture.

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• Java and .NET cost of use [on hold]

  - by 1110

  I work with .NET technology stack for about 4 years. I am learning and enjoy working with ASP MVC framework and I never did anything serious in other languages. This is not the question like what is better (I read all similar questions). What interest me is the cost of switching. For example: If you are about to start a start-up company today and you are in my situation not too much money, some good idea that you think others will use and have a knowledge of .NET. In my head I have a few questions that I can't answer and I know that somebody with experience can: 1) Java & .NET hosting. Suppose shared hosting is not good enough anymore, your site has grown and you need more resources. How much Java services is cheaper compared to .NET? 2) I didn't follow hype about ORACLE will kill java long time. Does oracle show interest in investing in java. I mean is is safe to bet on java as a technology when starting start-up (basically did oracle show some will to destroy java platform)? 3) I am not sure what I am asking here. When you use Java you can use JEEE stack or Java with third party stack (spring, hibernate, maven etc.). I saw a lot of project that work with second option if web application is not enterprise level but social networking site for example which stack is best pick? Summary of this question is is it safe to jump in to Java learn it and build product based on it. It's not too hard for me to learn it. But how much can I get from it.

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• Can I make a business in teaching home users Ubuntu [on hold]

  - by Dorgaldir

  I was thinking about a way to bring Ubuntu to the bigger public, since it has great advantages for people in the lower income class that only use a PC for basic usage. They pay for a windows licence without actually needing windows because 95% of what they do is in a browser and the other 5% is typing a word document or making a simpel Excel sheet. So for these people something like Ubuntu is ideal, they can prolong the life of their old PC or laptop with Ubuntu and thus saving extra money. And as we all know, saving money is not only interesting for the lowest of income but for most of us. But when I talk to people they don't want to use Ubuntu because they know Windows and they don't know this, they'll complain about having to adapt to windows 8 but adapting to Ubuntu seems a bridge too far. But what if someone in the neighborhood gave simple Ubuntu courses. Teaching people about Ubuntu, stuff like: What is an OS What is Ubuntu How do I obtain Ubuntu How do I install Ubuntu How do I set up my email in Ubuntu How do I make a text document in Ubuntu How do I update my facebook wall in Ubuntu ... Simple basic PC usage, but within Ubuntu. But as much as I would like to work for free all day, I can't do this for free for people outside of my social circle. So I was wondering if it is possible to make a business and make money with giving Ubuntu courses, or are their steps to be taken before this is possible. However... Do I need an Ubuntu or Canonical license? Do I need to get a certificate? Do I have to make some kind of deal or contract with Canonical? Just to be clear this is all just an idea in my head at this point, I'm just gathering information. I'm not a teacher at a school, just a programmer that is thinking about options in life. Thanks in advance!

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• What strategy should be employed to access Facebook data offline?

  - by user686021

  I'm working on a project similar to Klout which provides detail about how you influence other people and who influenced you. We'll be fetching data from few social networking sites (i.e linked in, facebook, twitter etc) to analyze how users interacts with one another. For that we need to parse the data and store it in db and have to analyze it so that strength of relation of two user can be decided. We'll be accessing data offline as well to provide them with accurate results. If we consider facebook activities, we need to have access to Facebook users' news feed, wall data which includes likes,comments,shares etc. To decide how one user influence other, we'll store all the data and analyze it. I need suggestions on what steps need to be taken for great performance. We'll be using ASP.Net(C#) Web forms, SQL Server, jQuery. Main concern is parsing of data, it's storage and retrieval with least overhead. For that I've summarized few points as below : Should we switch over to document-oriented database, like MongoDB or RavenDB for the whole app or part of it even though none of team member have experience with them? Should we use SQL Server Analysis service? Is there any other library than Json.NET for parsing data? Is it advisable to use any C# library over FQL + GET Request ? I've tried to provide as much info as possible. Please share your views for the same.

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• Customized Computer Science Degree - What other field would mesh well with computer science?

  - by sailtheworld

  So here's my situation: I have seven years of experience with web development. I can do PHP, MySQL, OOP, all of that stuff. I would like to make the argument that I have enough technical experience to go out in the real world and get a well-paying, full-time job if I were to drop out right now (I've had a number of job offers recently, and I have already gotten a lot of actual job experience), but I would like to stay in school and get a degree for a number of reasons ranging from the social aspects to the fact that I just want to have a BS in one thing or another as it seems to be important to have one for a lot of jobs, even when it doesn't have anything to do with the job. With that said, it makes little sense for me to major in Computer Science, because that would be like studying everything I already know. I don't want to major in something COMPLETELY different, because that would be contrary to my career goals. I am considering trying to find some interdisciplinary, customized degree of sorts that allows me to combine my current skills with a new education. I'm thinking maybe buisness or even psychology (interface design?). Could I get some ideas for what to major in and tips on who I might talk to? Thanks!

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• The Oracle EMEA Partner Event of the Year- FREE, LIVE & ONLINE!

  - by Claudia Costa

  New products. New specializations. New opportunities. Find out how you can use them to build your Oracle business even faster and more effectively in 2010/11. The date for your diary is the 29th of June 2010, at 11:00 GMT. And this summer's event is bigger and better than ever. You will learn: What Oracle's acquisition of Sun Microsystems means for your business and your customers How Oracle Specialization can help you grow faster and smarter, and how Oracle partners from across the region are already benefitting Why Oracle's latest technology, applications, middleware and hardware products and solutions offer you unbeatable new business opportunities How Oracle's partner program is evolving to help partners succeed with a live link to the Oracle FY11 Global Partner Kickoff How specialization has helped a former Microsoft executive become one of the world's most successful social entrepreneurs You'll also have the chance to network with Oracle experts and other partners, and download valuable collateral from specially constructed virtual information booths. Plus, at the end of the event, submit your feedback form for the chance to win two passes to Oracle OpenWorld in San Francisco this September! Don't miss out! REGISTER TODAY!  for this exciting, exclusive online event. Visit here for more information and to view the complete agenda We look forward to welcoming you on the 29th of June! Yours sincerely, Stein SurlienSenior Vice President, Alliances & Channels, Oracle EMEA PS. The Oracle PartnerNetwork Days Virtual Event will be followed by "Oracle PartnerNetwork Days Executive Forums", and "Oracle PartnerNetwork Days Satellite Events" in various countries. Please look out for further communications from your local Oracle team.

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• Network(ing) to the Limit

  - by Oracle OpenWorld Blog Team

   By Karen Shamban While Oracle OpenWorld attendees are networking, there's an Oracle Global IT team that builds and maintains the massive networks that help run the show. The objective? To keep things running as seamlessly and smoothly as possible, constantly evaluate priorities, mitigate risk, and be ready for whatever might happen -- because things do happen when there are 50,000 plus attendees, tens of thousands of devices, unexpected requirements, and a constant flow of up-to-the-minute information. Here's just some of what it takes to keep the conference going, network style: 100 Oracle network, voice, and desktop engineers; security, risk management, and other IT experts, who come in from 17 countries  1000+ network switches 300+ miles of copper and fiber 485 wireless access points 2,500 wired laptops 300 VoIP phones And just where are all these networks and devices deployed? This is what the team had to build and manage: Moscone North, South, and West, including: The keynote hall Oracle DEMOgrounds in the Exhibition Halls Hundreds of session rooms Connection Centers, Social Avenue, Lounges Registration The Howard Street Tent and Taylor Street Cafe tented venues Oracle Square (Union Square) Yerba Buena Gardens Masonic Auditorium Sessions and demos at 8 hotel venues That's a whole lot of networking going on. And here's the kicker: the team has only 4 days to bring get it all up and running across these many venues, and exactly 12 hours to take it all down once the show ends. The Global IT team puts in the equivalent of 152 24-hour days for set-up, 227 24-hour days of support during the conferences, and then tears it all down in about 20 24-hour days. And in case you were wondering, the planning for next year's Oracle OpenWorld starts ... next week. No rest for the weary.  Now THAT's networking!  So hats off to the Global IT team -- the job ain't easy, but somebody's got to do it, and they do it remarkably well.

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• Partner Showcase

  - by rituchhibber

  Building a High Performance Employee Self Service Portal with Oracle WebCenter Free Half Day Technical Workshop Organisations started with static corporate intranets at the beginning of the “Noughties”, these have been evolving to the Intranet Portal that is common today. The rise in Employee Self Service leverages off this evolution to transform the intranet as a resource in order to deliver the “Contextual workers control panel”. This empowers employees to do their complete job from a single environment covering transactions, document handling, form completion, watching presentations, participating in discussions through to utilising search functionality. Ether Solutions - the Enterprise Portal specialists, together with C2B2 - the independent middleware experts, will deliver this workshop to you, allowing you to discover how Oracle WebCenter provides a high performance, highly scalable platform for social intranets and EmployeeSelf Service Portals. To register, please click here. When? Wednesday, 12th of December 2012 Where? Institute of Directors, 116 Pall Mall, London SW1Y 5ED Who should attend? Lead Developers, Technical Architects, Solution Architects, Technical Leads and other Technical team member interested in learning about WebCenter. Lingotek - Collaborative Translation Technology Lingotek is the leading provider of Collaborative Translation Technology designed to meet the requirements of organizations challenged with communicating, interacting, and commercializing a global audience. Lingotek software helps companies achieve unprecedented control over the translation process and enables companies to capture, grow, and reuse their linguistic assets. Lingotek has deployed systems for some of the most innovative organizations in the United States and has enabled the success of large Fortune 500 corporations, small professional firms, and companies of every size in between. For further information, please click here.

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• Why most people change from being a contractor to full time at my companies, but not the other way around?

  - by ????

  I have seen most people changed from being a contractor to being a full time employee, but not the other way around. And that happened in startups that had maybe 20% chance of IPO or being acquired, and another that had maybe a 50% chance. As far as I know, the rate (even for a 3 year experience graphics designer, or a programmer), can be $75 to $80 an hour. While a programmer with 15 years of experience may get $120,000 per year. So, the programmer with 15 years of programming experience earns $10,000 per month. At the same time, the programmer with 3 year of experience or the graphics designer will get $14,000 per month ($80 x 22 days x 8 hours). I know I have to buy my own insurance, but I can't imagine buying those for $4,000 each month... maybe $200, $300 at most. I probably need to pay Social Security (FICA) both way (myself and as self-employed = $210 x 2), but still, each month there will be extra $3,000 of income. So is the above calculation correct? But most often, I do see contractors wanting or becoming full time, but not full time employees becoming a contractor. Does somebody know what the reason is?

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• Custom internal search engine [migrated]

  - by nobody

  I am building a social network, and I need a simple internal search engine that will display a list of all website users starting with the ones that have the specific keyword in their username. So here is what i need: a search engine that will take a keyword. the search engine will open a new page with a list of all website users, displaying first the users that have the specific keyword in their username. display your username in the placeholder. So, here is what I have so far: <div class="logobox r"> <form method="post" action="../sity/search.php"> <!--will redirect you to a new page with a list of all website users.--> <input type="text" class="logo" name="searchUser" placeholder="<?php echo $comObj->getSession('username')?>"> <!--will take a keyword as a imput, and will display your username in the placeholder--> <button type="submit" class="sity" value="sity">sity</button> </form> </div> And here is the searchUser function: function searchUser($keyword) { $commObj = new common; $sql = "SELECT `id`,`username`, `profile_pic` FROM ".$this->tables['user']." WHERE `username` LIKE '%".$keyword."%' AND `id` <> ".$commObj->getSession('userid'); $result = $this->selectAll($sql); unset($this->rsa); return $result; } The problem is that when you click on the search box, instead of letting you to enter a keyword, the page will logout you from the website. I still can't figure out why. Here is the link to the website: www.sity.net Any suggestion will be highly appreciated. Thanks

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• E-Business Suite Technology Sessions at OpenWorld 2012

  - by Max Arderius

  Oracle OpenWorld 2012 is almost here! We're looking forward to updating you on our products, strategy, and roadmaps. This year, the E-Business Suite Applications Technology Group (ATG) will participate in 25 speaker sessions, two Meet the Experts round-table discussions, five demoground booths and seven Special Interest Group meetings as guest speakers. We hope to see you at our sessions.  Please join us to hear the latest news and connect with senior ATG development staff. Here's a downloadable listing of all Applications Technology Group-related sessions with times and locations: FOCUS ON Oracle E-Business Suite - Applications Tools and Technology (PDF) General Sessions GEN8474 - Oracle E-Business Suite - Strategy, Update, and RoadmapCliff Godwin, SVP, Oracle Monday, Oct 1, 12:15 PM - 1:15 PM - Moscone West 2002/2004 In this session, hear Oracle E-Business Suite General Manager Cliff Godwin deliver an update on the Oracle E-Business Suite product line. This session covers the value delivered by the current release of Oracle E-Business Suite, the momentum, and how Oracle E-Business Suite applications integrate into Oracle’s overall applications strategy. You’ll come away with an understanding of the value Oracle E-Business Suite applications deliver now and will deliver in the future. GEN9173 - Optimize and Extend Oracle Applications - The Path to Oracle Fusion ApplicationsNadia Bendjedou, Oracle; Corre Curtice, Bhavish Madurai (CSC) Tuesday, Oct 2, 10:15 AM - 11:15 AM - Moscone West 3002/3004 One of the main objectives of this session is to help organizations build their IT roadmap for the next five years and be aligned with the Oracle Applications strategy in general and the Oracle Fusion Applications strategy in particular. Come hear about some of the common sense, practical steps you can take to optimize the performance of your Oracle Applications today and prepare your path to Oracle Fusion Applications for when your organization is ready to embrace them. Each step you take in adopting Oracle Fusion technology gets you partway to Oracle Fusion Applications. Conference Sessions CON9024 - Oracle E-Business Suite Technology: Latest Features and Roadmap Lisa Parekh, Oracle Monday, Oct 1, 10:45 AM - 11:45 AM - Moscone West 2016 This Oracle development session provides a comprehensive overview of Oracle’s product strategy for Oracle E-Business Suite technology, the capabilities and associated business benefits of recent releases, and a review of capabilities on the product roadmap. This is the cornerstone session for the Oracle E-Business Suite technology stack. Come hear about the latest new usability enhancements of the user interface; systems administration and configuration management tools; security-related updates; and tools and options for extending, customizing, and integrating Oracle E-Business Suite with other applications. CON9021 - Oracle E-Business Suite Future Directions: Deployment and System AdministrationMax Arderius, Oracle Monday, Oct 1, 3:15 PM - 4:15 PM - Moscone West 2016  What’s coming in the next major version of Oracle E-Business Suite 12? This Oracle Development session covers the latest technology stack, including the use of Oracle WebLogic Server (Oracle Fusion Middleware 11g) and Oracle Database 11g Release 2 (11.2). Topics include an architectural overview of the latest updates, installation and upgrade options, new configuration options, and new tools for hot cloning and automated “lights-out” cloning. Come learn how online patching (based on the Oracle Database 11g Release 2 Edition-Based Redefinition feature) will reduce your database patching downtimes to however long it takes to bounce your database server. CON9017 - Desktop Integration in Oracle E-Business Suite 12.1 Padmaprabodh Ambale, Gustavo Jimenez, Oracle Monday, Oct 1, 4:45 PM - 5:45 PM - Moscone West 2016 This presentation covers the latest functional enhancements in Oracle Web Applications Desktop Integrator and Oracle Report Manager, enhanced Microsoft Office support, and greater support for building custom desktop integration solutions. The session also presents tips and tricks for upgrading from Oracle Applications Desktop Integrator to Oracle Web Applications Desktop Integrator and Oracle Report Manager. CON9023 - Oracle E-Business Suite Technology Certification Primer and Roadmap Steven Chan, Oracle Tuesday, Oct 2, 10:15 AM - 11:15 AM - Moscone West 2016  Is your Oracle E-Business Suite technology stack up to date? Are you taking advantage of all the latest options and capabilities? This Oracle development session summarizes the latest certifications and roadmap for the Oracle E-Business Suite technology stack, including elements such as database releases and options, Java, Oracle Forms, Oracle Containers for J2EE, desktop operating systems, browsers, JRE releases, development and Web authoring tools, user authentication and management, business intelligence, Oracle Application Management Packs, security options, clouds, Oracle VM, and virtualization. The session also covers the most commonly asked questions about tech stack component support dates and upgrade implications. CON9028 - Minimizing Oracle E-Business Suite Maintenance DowntimesSantiago Bastidas, Elke Phelps, Oracle Tuesday, Oct 2, 11:45 AM - 12:45 PM - Moscone West 2016 This Oracle development session features a survey of the best techniques sysadmins can use to minimize patching downtimes. It starts with an architectural-level review of Oracle E-Business Suite fundamentals and then moves to a practical view of the various tools and approaches for downtimes. Topics include patching shortcuts, merging patches, distributing worker processes across multiple servers, running ADPatch in noninteractive mode, staged APPL_TOPs, shared file systems, deferring systemwide database tasks, avoiding resource bottlenecks, and more. An added bonus: hear about the upcoming Oracle E-Business Suite 12 online patching capabilities based on the groundbreaking Oracle Database 11g Release 2 Edition-Based Redefinition feature. CON9116 - Extending the Use of Oracle E-Business Suite with the Oracle Endeca PlatformOsama Elkady, Muhannad Obeidat, Oracle Tuesday, Oct 2, 11:45 AM - 12:45 PM - Moscone West 2018 The Oracle Endeca platform includes a leading unstructured data correlation and analytics engine, together with a best-in class catalog search and guided navigation solution, to improve the productivity of all types of users in your enterprise. This development session focuses on the details behind the Oracle Endeca platform’s integration into Oracle E-Business Suite. It demonstrates how easily you can extend the use of the Oracle Endeca platform into other areas of Oracle E-Business Suite and how you can bring in your own data and build new Oracle Endeca applications for Oracle E-Business Suite. CON9005 - Oracle E-Business Suite Integration Best PracticesVeshaal Singh, Oracle, Jeffrey Hand, Zebra Technologies Tuesday, Oct 2, 1:15 PM - 2:15 PM - Moscone West 2018 Oracle is investing across applications and technologies to make the application integration experience easier for customers. Today Oracle has certified Oracle E-Business Suite on Oracle Fusion Middleware 11g and provides a comprehensive set of integration technologies. Learn about Oracle’s integration offering across data- and process-centric integrations. These technologies can be used to address various application integration challenges and styles. In this session, you will get an understanding of how, when, and where you can leverage Oracle’s integration technologies to connect end-to-end business processes across your enterprise, including your Oracle Applications portfolio.  CON9026 - Latest Oracle E-Business Suite 12.1 User Interface and Usability EnhancementsPadmaprabodh Ambale, Oracle Tuesday, Oct 2, 1:15 PM - 2:15 PM - Moscone West 2016 This Oracle development session details the latest UI enhancements to Oracle Application Framework in Oracle E-Business Suite 12.1. Developers will get a detailed look at new features to enhance usability, offer more capabilities for personalization and extensions, and support the development and use of dashboards and Web services. Topics include new rich UI capabilities such as new home page features, Navigator and Favorites pull-down menus, REST interface, embedded widgets for analytics content, Oracle Application Development Framework (Oracle ADF) task flows, third-party widgets, a look-ahead list of values, inline attachments, pop-ups, personalization and extensibility enhancements, business layer extensions, Oracle ADF integration, and mobile devices. CON8805 - Planning Your Oracle E-Business Suite Upgrade from 11i to Release 12.1 and BeyondAnne Carlson, Oracle Tuesday, Oct 2, 5:00 PM - 6:00 PM - Moscone West 3002/3004 Attend this session to hear the latest Oracle E-Business Suite 12.1 upgrade planning tips from Oracle’s support, consulting, development, and IT organizations. You’ll get specific cross-product advice on how to understand the factors that affect your project’s duration, decide on your project’s scope, develop a robust testing strategy, leverage Oracle Support resources, and more. In a nutshell, this session tells you things you need to know before embarking upon your Release 12.1 upgrade project. CON9053 - Advanced Management of Oracle E-Business Suite with Oracle Enterprise ManagerAngelo Rosado, Oracle Tuesday, Oct 2, 5:00 PM - 6:00 PM - Moscone West 2016 The task of managing and monitoring Oracle E-Business Suite environments can be very challenging. Oracle Enterprise Manager is the only product on the market that is designed to monitor and manage all the different technologies that constitute Oracle E-Business Suite applications, including end user, midtier, configuration, host, and database management—to name just a few. Customers that have implemented Oracle Enterprise Manager have experienced dramatic improvements in system visibility and diagnostic capability as well as administrator productivity. The purpose of this session is to highlight the key features and benefits of Oracle Enterprise Manager and Oracle Application Management Suite for Oracle E-Business Suite. CON8809 - Oracle E-Business Suite 12.1 Upgrade Best Practices: Technical InsightIsam Alyousfi, Udayan Parvate, Oracle Wednesday, Oct 3, 10:15 AM - 11:15 AM - Moscone West 3011 This session is ideal for organizations thinking about upgrading to Oracle E-Business Suite 12.1. It covers the fundamentals of upgrading to Release 12.1, including the technology stack components and supported upgrade paths. Hear from Oracle Development about the set of best practices for patching in general and executing the Release 12.1 technical upgrade, with special considerations for minimizing your downtime. Also get to know about relatively recent upgrade resources. CON9032 - Upgrading Your Customizations of Oracle E-Business Suite 12.1Sara Woodhull, Oracle Wednesday, Oct 3, 10:15 AM - 11:15 AM - Moscone West 2016 Have you personalized Oracle Forms or Oracle Application Framework screens in Oracle E-Business Suite? Have you used mod_plsql in Release 11i? Have you extended or customized your Release 11i environment with other tools? The technical options for upgrading these customizations as part of your Oracle E-Business Suite Release 12.1 upgrade can be bewildering. Come to this Oracle development session to learn about selecting the best upgrade approach for your existing customizations. The session will help you understand customization scenarios and use cases, tools, and technologies to ensure that your Oracle E-Business Suite Release 12.1 environment fits your users’ needs closely and that any future customizations will be easy to upgrade. CON9259 - Oracle E-Business Suite Internationalization and Multilingual FeaturesMaher Al-Nubani, Oracle Wednesday, Oct 3, 10:15 AM - 11:15 AM - Moscone West 2018 Oracle E-Business Suite supports more countries, languages, and regions than ever. Come to this Oracle development session to get an overview of internationalization features and capabilities and see new Release 12 features such as calendar support for Hijra and Thai, new group separators, lightweight multilingual support (MLS) setup, new character sets such as AL32UTF, newly supported languages, Mac certifications, Oracle iSetup support for moving MLS setups, new file export options for Unicode, new MLS number spelling options, and more. CON7188 - Mobile Apps for Oracle E-Business Suite with Oracle ADF Mobile and Oracle SOA SuiteSrikant Subramaniam, Joe Huang, Veshaal Singh, Oracle Wednesday, Oct 3, 10:15 AM - 11:15 AM - Moscone West 3001 Follow your mobile customers, employees, and partners with Oracle Fusion Middleware. See how native iPhone and iPad applications can easily be built for Oracle E-Business Suite with the new Oracle ADF Mobile and Oracle SOA Suite. Using Oracle ADF Mobile, developers can quickly develop native applications for Apple iOS and other mobile platforms. The Oracle SOA Suite/Oracle ADF Mobile combination can execute business transactions on Oracle E-Business Suite. This session includes a demo in which a mobile user approves a business transaction in Oracle E-Business Suite and a demo of the tools used to build a native on-device solution. These concepts for mobile applications also apply to other Oracle applications.CON9029 - Oracle E-Business Suite Directions: Slashing Downtimes with Online PatchingKevin Hudson, Oracle Wednesday, Oct 3, 11:45 AM - 12:45 PM - Moscone West 2016 Oracle E-Business Suite will soon include online patching (based on the Oracle Database 11g Release 2 Edition-Based Redefinition feature), which will reduce your database patching downtimes to however long it takes to bounce your database server. This Oracle development session details how online patching works, with special attention to what’s happening at a database object level when database patches are applied to an Oracle E-Business Suite environment that’s still running. Come learn about the operational and system management implications for minimizing maintenance downtimes when applying database patches with this new technology and the related impact on customizations you might have built on top of Oracle E-Business Suite. CON8806 - Upgrading to Oracle E-Business Suite 12.1: Technical and Functional PanelAndrew Katz, Komori America Corporation; Sandra Vucinic, VLAD Group, Inc. ;Srini Chavali, Cummins Inc.; Amrita Mehrok, Nadia Bendjedou, Anne Carlson Oracle Wednesday, Oct 3, 1:15 PM - 2:15 PM - Moscone West 2018 In this panel discussion, Oracle experts, customers, and partners share their experiences in upgrading to the latest release of Oracle E-Business Suite, Release 12.1. The panelists cover aspects of a typical Release 12 upgrade, technical (upgrading the technical infrastructure) as well as functional (upgrading to the new financial infrastructure). Hear directly from the experts who either develop the product or support, implement, or upgrade it, and find out how to apply their lessons learned to your organization. CON9027 - Personalize and Extend Oracle E-Business Suite Applications with Rich MashupsGustavo Jimenez, Padmaprabodh Ambale, Oracle Wednesday, Oct 3, 1:15 PM - 2:15 PM - Moscone West 2016 This session covers the use of several Oracle Fusion Middleware technologies to personalize and extend your existing Oracle E-Business Suite applications. The Oracle Fusion Middleware technologies covered include Oracle Application Development Framework (Oracle ADF), Oracle WebCenter, Oracle Endeca applications, and Oracle Business Intelligence Enterprise Edition with Oracle E-Business Suite Oracle Application Framework applications. CON9036 - Advanced Oracle E-Business Suite Architectures: Maximum Availability, Security, and MoreElke Phelps, Oracle Wednesday, Oct 3, 3:30 PM - 4:30 PM - Moscone West 2016 This session includes architecture diagrams and configuration instructions for building a maximum availability architecture (MAA) that will help you design a disaster recovery solution that fits the needs of your business. Database and application high-availability features it describes include Oracle Data Guard, Oracle Real Application Clusters (Oracle RAC), Oracle Active Data Guard, load-balancing Web and forms services, parallel concurrent processing, and the use of Oracle Exalogic and Oracle Exadata to provide a highly available environment. The session also covers the latest updates to systems management tools, AutoConfig, cloud computing, virtualization, and Oracle WebLogic Server and provides sneak previews of upcoming functionality. CON9047 - Efficiently Scaling Oracle E-Business Suite on Oracle Exadata and Oracle ExalogicIsam Alyousfi, Nishit Rao, Oracle Wednesday, Oct 3, 5:00 PM - 6:00 PM - Moscone West 2016 Oracle Exadata and Oracle Exalogic are designed from the ground up with optimizations in software and hardware to deliver superfast performance for mission-critical applications such as Oracle E-Business Suite. Oracle E-Business Suite applications run three to eight times as fast on the Oracle Exadata/Oracle Exalogic platform in standard benchmark tests. Besides performance, customers benefit from simplified support, enhanced manageability, and the ability to consolidate multiple Oracle E-Business Suite instances. Attend this session to understand best practices for Oracle E-Business Suite deployment on Oracle Exalogic and Oracle Exadata through customer case studies. Learn how adopting the Exa* platform increases efficiency, simplifies scaling, and boosts performance for peak loads. CON8716 - Web Services and SOA Integration Options for Oracle E-Business SuiteRekha Ayothi, Veshaal Singh, Oracle Thursday, Oct 4, 11:15 AM - 12:15 PM - Moscone West 2016 This Oracle development session provides a deep dive into a subset of the Web services and SOA-related integration options available to Oracle E-Business Suite systems integrators. It offers a technical look at Oracle E-Business Suite Integrated SOA Gateway, Oracle SOA Suite, Oracle Application Adapters for Data Integration for Oracle E-Business Suite, and other Web services options for integrating Oracle E-Business Suite with other applications. Systems integrators and developers will get an overview of the latest integration capabilities and technologies available out of the box with Oracle E-Business Suite and possibly a sneak preview of upcoming functionality and features. CON9030 - Recommendations for Oracle E-Business Suite Performance TuningIsam Alyousfi, Samer Barakat, Oracle Thursday, Oct 4, 11:15 AM - 12:15 PM - Moscone West 2018 Need to squeeze more performance out of your existing servers? This packed Oracle development session summarizes practical tips and lessons learned from performance-tuning and benchmarking the world’s largest Oracle E-Business Suite environments. Apps sysadmins will learn concrete tips and techniques for identifying and resolving performance bottlenecks on all layers, with special attention to application- and database-tier servers. Learn about tuning Oracle Forms, Oracle Concurrent Manager, Apache, and Oracle Discoverer. Track down memory leaks and other issues at the Java and JVM layers. The session also covers Oracle E-Business Suite product-level tuning, including Oracle Workflow, Oracle Order Management, Oracle Payroll, and other modules. CON3429 - Using Oracle ADF with Oracle E-Business Suite: The Full Integration ViewSiva Puthurkattil, Lake County; Juan Camilo Ruiz, Sara Woodhull, Oracle Thursday, Oct 4, 11:15 AM - 12:15 PM - Moscone West 3003 Oracle E-Business Suite delivers functionality for handling the core business of your organization. However, user requirements and new technologies are driving an emerging need to implement new types of user interfaces for these applications. This session provides an overview of how to use Oracle Application Development Framework (Oracle ADF) to deliver cutting-edge Web 2.0 and mobile rich user interfaces that front existing Oracle E-Business Suite processes, and it also explores all the existing types of integration between the two worlds. CON9020 - Integrating Oracle E-Business Suite with Oracle Identity Management SolutionsSunil Ghosh, Elke Phelps, Oracle Thursday, Oct 4, 12:45 PM - 1:45 PM - Moscone West 2016 Need to integrate Oracle E-Business Suite with Microsoft Windows Kerberos, Active Directory, CA Netegrity SiteMinder, or other third-party authentication systems? Want to understand your options when Oracle Premier Support for Oracle Single Sign-On ends in December 2011? This Oracle Development session covers the latest certified integrations with Oracle Access Manager 11g and Oracle Internet Directory 11g, which can be used individually or as bridges for integrating with third-party authentication solutions. The session presents an architectural overview of how Oracle Access Manager, its WebGate and AccessGate components, and Oracle Internet Directory work together, with implications for Oracle Discoverer, Oracle Portal, and other Oracle Fusion identity management products. CON9019 - Troubleshooting, Diagnosing, and Optimizing Oracle E-Business Suite TechnologyGustavo Jimenez, Oracle Thursday, Oct 4, 2:15 PM - 3:15 PM - Moscone West 2016 This session covers how you can proactively diagnose Oracle E-Business Suite applications, including extensions built with Oracle Fusion Middleware technologies such as Oracle Application Development Framework (Oracle ADF) and Oracle WebCenter to catch potential issues in the middle tier before they become more serious. Topics include debugging, logging infrastructure, warning signs, performance tuning, information required when logging service requests, general JVM optimization, and an overall picture of all the moving parts that make it possible for Oracle E-Business Suite to isolate and fix problems. Also learn how Oracle Diagnostics Framework will help prevent downtime caused by failures. CON9031 - The Top 10 Things You Can Do to Secure Your Oracle E-Business Suite InstanceEric Bing, Erik Graversen, Oracle Thursday, Oct 4, 2:15 PM - 3:15 PM - Moscone West 2018 Learn the top 10 things you can do to secure your applications and your sensitive data. This Oracle development session for system administrators and security professionals explores some of the most important and overlooked things you can do to secure your Oracle E-Business Suite instance. It also covers data masking and other mechanisms for protecting sensitive data. Special Interest Groups (SIG) Some of our most senior staff have been invited to participate on the following SIG meetings as guest speakers: SIG10525 - OAUG - Archive & Purge SIGBrian Bent - Pre-Sales Engineer, TierData, Inc. Sunday, Sep 30, 10:30 AM - 12:00 PM - Moscone West 3011 The Archive and Purge SIG is an organization in which users can share their experiences and solicit functional and technical advice on archiving and purging data in Oracle E-Business Suite. This session provides an opportunity for users to network and share best practices, tips, and tricks. Guest: Oracle E-Business Suite Database Performance, Archive & Purging - Q&A SessionIsam Alyousfi, Senior Director, Applications Performance, Oracle SIG10547 - OAUG - Oracle E-Business (EBS) Applications Technology SIGSrini Chavali - IT Director, Cummins Inc Sunday, Sep 30, 10:30 AM - 12:00 PM - Moscone West 3018 The general purpose of the EBS Applications Technology SIG is to inform and educate its members about current and future components of the tech stack as they relate to Oracle E-Business Suite. Attend this meeting for networking and education and to share best practices. Guest: Oracle E-Business Suite Technology Certification Roadmap - Presentation and Q&ASteven Chan, Sr. Director, Applications Technology Group, Oracle SIG10559 - OAUG - User Management SIGSusan Behn - VP of Oracle Delivery, Infosemantics, Inc. Sunday, Sep 30, 10:30 AM - 12:00 PM - Moscone West 3024 The E-Business Suite User Management SIG focuses on the components of user management that enable Oracle E-Business Suite users to define administrative functions and manage users’ access to functions and data based on roles within an organization—rather than the user’s individual identity—which is referred to as role-based access control (RBAC). This meeting includes an introduction to Oracle User Management that covers the Oracle User Management building blocks and presents an example of creating a security policy.Guest: Security and User Management - Q&A SessionEric Bing, Sr. Director, EBS Security, OracleSara Woodhull, Principal Product Manager, Applications Technology Group, Oracle SIG10515 - OAUG – Upgrade SIGBarbara Matthews - Consultant, On Call DBASandra Vucinic, VLAD Group, Inc. Sunday, Sep 30, 12:00 PM - 2:00 PM - Moscone West 3009 This Upgrade SIG session starts with a business meeting and then features a Q&A panel discussion on Oracle E-Business Suite upgrade topics. The session• Reviews Upgrade SIG goals and objectives• Provides answers, during the Q&A session, to questions related to Oracle E-Business Suite upgrades• Shares “real world” experiences, tips, and techniques for Oracle E-Business Suite upgrades to Release 12.1. Guest: Oracle E-Business Suite Upgrade - Q&A SessionAnne Carlson - Sr. Director, Oracle E-Business Suite Product Strategy, OracleUdayan Parvate - Director, EBS Release Engineering, OracleSuzana Ferrari, Sr. Principal Consultant, OracleIsam Alyousfi, Sr. Director, Applications Performance, Oracle SIG10552 - OAUG - Oracle E-Business Suite SIGDonna Rosentrater - Manager, Global Sourcing & Procurement Systems, TJX Sunday, Sep 30, 12:15 PM - 1:45 PM - Moscone West 3020 The E-Business Suite SIG, affiliated with OAUG, supports Oracle E-Business Suite users through networking, education, and sharing of best practices. This SIG meeting will feature a general discussion of Oracle E-Business Suite product strategies in Release 12 and migration to Oracle Fusion Applications. Guest: Oracle E-Business Suite - Q&A SessionJeanne Lowell, Vice President, EBS Product Strategy, OracleNadia Bendjedou, Sr. Director, Product Strategy, Oracle SIG10556 - OAUG - SysAdmin SIGRandy Giefer - Sr Systems and Security Architect, Solution Beacon, LLC Sunday, Sep 30, 12:15 PM - 1:45 PM - Moscone West 3022 The SysAdmin SIG provides a forum in which OAUG members and participants can share updates, tips, and successful practices relating to system administration in an Oracle applications environment. The SysAdmin SIG strives to enable system administrators to become more effective and efficient in their jobs by providing them with access to people and information that can increase their system administration knowledge and experience. Attend this meeting to network, share best practices, and benefit from educational content. Guest: Oracle E-Business Suite 12.2 Online Patching- Presentation and Q&AKevin Hudson, Sr. Director, Applications Technology Group, Oracle SIG10553 - OAUG - Database SIGMichael Brown - Senior DBA, COLIBRI LTD LC Sunday, Sep 30, 2:00 PM - 3:15 PM - Moscone West 3020 The OAUG Database SIG provides an opportunity for applications database administrators to learn from and share their experiences with supporting the various Oracle applications environments. This session will include a brief business meeting followed by a short presentation. It will end with an open discussion among the attendees about items of interest to those present. Guest: Oracle E-Business Suite Database Performance - Presentation and Q&AIsam Alyousfi, Sr. Director, Applications Performance, Oracle Meet the Experts We're planning two round-table discussions where you can review your questions with senior E-Business Suite ATG staff: MTE9648 - Meet the Experts for Oracle E-Business Suite: Planning Your Upgrade Jeanne Lowell - VP, EBS Product Strategy, Oracle John Abraham - Sr. Principal Product Manager, Oracle Nadia Bendjedou - Sr. Director - Product Strategy, Oracle Anne Carlson - Sr. Director, Applications Technology Group, Oracle Udayan Parvate - Director, EBS Release Engineering, Oracle Isam Alyousfi, Sr. Director, Applications Performance, Oracle Monday, Oct 1, 3:15 PM - 4:15 PM - Moscone West 2001A Don’t miss this Oracle Applications Meet the Experts session with experts who specialize in Oracle E-Business Suite upgrade best practices. This is the place where attendees can have informal and semistructured but open one-on-one discussions with Strategy and Development regarding Oracle Applications strategy and your specific business and IT strategy. The experts will be available to discuss the value of the latest releases and share insights into the best path for your enterprise, so come ready with your questions. Space is limited, so make sure you register. MTE9649 - Meet the Oracle E-Business Suite Tools and Technology Experts Lisa Parekh - Vice President, Technology Integration, Oracle Steven Chan - Sr. Director, Oracle Elke Phelps - Sr. Principal Product Manager, Applications Technology Group, Oracle Max Arderius - Manager, Applications Technology Group, Oracle Tuesday, Oct 2, 1:15 PM - 2:15 PM - Moscone West 2001A Don’t miss this Oracle Applications Meet the Experts session with experts who specialize in Oracle E-Business Suite technology. This is the place where attendees can have informal and semistructured but open one-on-one discussions with Strategy and Development regarding Oracle Applications strategy and your specific business and IT strategy. The experts will be available to discuss the value of the latest releases and share insights into the best path for your enterprise, so come ready with your questions. Space is limited, so make sure you register. Demos We have five booths in the exhibition demogrounds this year, where you can try ATG technologies firsthand and get your questions answered. Please stop by and meet our staff at the following locations: Advanced Architecture and Technology Stack for Oracle E-Business Suite (W-067) New User Productivity Capabilities in Oracle E-Business Suite (W-065) End-to-End Management of Oracle E-Business Suite (W-063) Oracle E-Business Suite 12.1 Technical Upgrade Best Practices (W-066) SOA-Based Integration for Oracle E-Business Suite (W-064)

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• Oracle Insurance Unveils Next Generation of Enterprise Document Automation: Oracle Documaker Enterprise Edition

  - by helen.pitts(at)oracle.com

  Oracle today announced the introduction of Oracle Documaker Enterprise Edition, the next generation of the company's market-leading Enterprise Document Automation (EDA) solution for dynamically creating, managing and delivering adaptive enterprise communications across multiple channels. "Insurers and other organizations need enterprise document automation that puts the power to manage the complete document lifecycle in the hands of the business user," said Srini Venkatasanthanam, vice president, Product Strategy, Oracle Insurancein the press release. "Built with features such as rules-based configurability and interactive processing, Oracle Documaker Enterprise Edition makes possible an adaptive approach to enterprise document automation - documents when, where and in the form they're needed." Key enhancements in Oracle Documaker Enterprise Edition include: Documaker Interactive, the newly renamed and redesigned Web-based iDocumaker module. Documaker Interactive enables users to quickly and interactively create and assemble compliant communications such as policy and claims correspondence directly from their desktops. Users benefits from built-in accelerators and rules-based configurability, pre-configured content as well as embedded workflow leveraging Oracle BPEL Process Manager. Documaker Documaker Factory, which helps enterprises reduce cost and improve operational efficiency through better management of their enterprise publishing operations. Dashboards, analytics, reporting and an administrative console provide insurers with greater insight and centralized control over document production allowing them to better adapt their resources based on business demands. Other enhancements include: enhanced business user empowerment; additional multi-language localization capabilities; and benefits from the use of powerful Oracle technologies such as the Oracle Application Development Framework for all interfaces and Oracle Universal Content Management (Oracle UCM) for enterprise content management. Drive Competitive Advantage and Growth: Deb Smallwood, founder of SMA Strategy Meets Action, a leading industry insurance analyst consulting firm and co-author of 3CM in Insurance: Customer Communications and Content Management published last month, noted in the press release that "maximum value can be gained from investments when Enterprise Document Automation (EDA) is viewed holistically and all forms of communication and all types of information are integrated across the entire enterprise. "Insurers that choose an approach that takes all communications, both structured and unstructured data, coming into the company from a wide range of channels, and then create seamless flows of information will have a real competitive advantage," Smallwood said. "This capability will soon become essential for selling, servicing, and ultimately driving growth through new business and retention." Learn More: Click here to watch a short flash demo that demonstrates the real business value offered by Oracle Documaker Enterprise Edition. You can also see how an insurance company can use Oracle Documaker Enterprise Edition to dynamically create, manage and publish adaptive enterprise content throughout the insurance business lifecycle for delivery across multiple channels by visiting Alamere Insurance, a fictional model insurance company created by Oracle to showcase how Oracle applications can be leveraged within the insurance enterprise. Meet Our Newest Oracle Insurance Blogger: I'm pleased to introduce our newest Oracle Insurance blogger, Susanne Hale. Susanne, who manages product marketing for Oracle Insurance EDA solutions, will be sharing insights about this topic along with examples of how our customers are transforming their enterprise communications using Oracle Documaker Enterprise Edition in future Oracle Insurance blog entries. Helen Pitts is senior product marketing manager for Oracle Insurance.

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• Skip “Next Links” with the PageZipper Bookmarklet

  - by Asian Angel

  No matter what browser you use sooner or later you will run across a website with an endless number of “next links” used for the sole purpose of generating page views. Now you can simply scroll through those articles without the “next links” using the PageZipper Bookmarklet. The Problem Here is a perfect example of a page view generating article. As you can see our browser is in a non-maximized state and the first part of the article takes up very little room in the browser window. Absolutely horrible… The PageZipper Bookmarklet in Action The bookmarklet is very easy to set up in your browser…simply drag it to your “Bookmarks Toolbar” and you are ready to go. Switching tabs back to the article we never even needed to refresh the page. One nice little click on our new bookmarklet and… It immediately went to work. When you use PageZipper you will see a page count in the upper right corner of the browser window area as shown here. You can see the transition between pages here…nice and smooth. When using the bookmarklet just keep scrolling down as needed to read the entire article. Six pages of reading condensed into one without having to click a single link. Now that is nice! Conclusion If you despise those irritating “next links” then the PageZipper Bookmarklet will be a perfect addition to your favorite browser. Links Add the PageZipper Bookmarklet to Your Favorite Browser Similar Articles Productive Geek Tips Merge a Series of Web Pages into One with PageZipperSee Where Shortened URLs “Link To” in Your Favorite BrowserBookmarklet Fun: Check Google Analytics for Today [update]Add a Google Translation Bar to Your Favorite BrowserShare Your Favorite Webpages with the AddThis Bookmarklet TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Beware Hover Kitties Test Drive Mobile Phones Online With TryPhone Ben & Jerry’s Free Cone Day, 3/23/10 New Stinger from McAfee Helps Remove ‘FakeAlert’ Threats Google Apps Marketplace: Tools & Services For Google Apps Users Get News Quick and Precise With Newser

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• Are you cashing in on the MVP complimentary subscriptions ?

  - by Tarun Arora

  The two most asked questions in the Microsoft technology communities around the Microsoft MVP program are, 1. How do I become a Microsoft MVP? 2. What benefits do I get as an MVP? The answer to the first question has been well answered here. In this blog post, I’ll try and answer the second question.           Please find a comprehensive list of Not for Resale personal subscriptions of various products that Microsoft MVP’s are eligible for Product Description Details JetBrains Resharper, dotTrace, dotCover & WebStorm  https://www.jetbrains.com/resharper/buy/mvp.html RedGate Sql server development, database administration, .net development, azure development (merged with Cerebrata), mySQL development, Oracle development http://www.red-gate.com/community/mvp-program Pluralsight Pluralsight on demand training http://blog.pluralsight.com/2011/02/28/pluralsight-for-mvp/ Cerebrata Cloud storage studio and Azure Diagnostic Manager (part of redgate now) https://www.cerebrata.com/Offers/mvp.aspx Telerik Telerik Ultimate collection & Telerik TeamPulse http://blogs.telerik.com/blogs/posts/11-03-01/telerik-gift-for-microsoft-mvps.aspx Developer Express DevEx controls http://www.devexpress.com/Home/Community/mvp.xml InnerWorking 600 hours of .net training catalogue http://www.innerworkings.com/mvp Typemock Typemock Isolator, Typemock Isolator for Sharepoint developers, Typemock Isolator for web developers, TestDriven.NET http://www.typemock.com/mvp SpeakFlow A suite of tools for creating, managing, and delivering non-linear presentations http://www.speakflow.com/ TechSmith Camtasia Studio, SnagIt, screen cast http://www.techsmith.com/camtasia.html Altova Altova XML spy http://www.altova.com/xml-editor/ Visual SVN VisualSVN Subversion integration plug-in for Visual Studio http://www.visualsvn.com/visualsvn/purchase/mvp/ PreEmptive Solution Professional PreEmptive Analytics, Dotfuscator http://www.preemptive.com/landing/mvp Armadillo Armadillo Adaptive Bug Prevention http://www.armadilloverdrive.com/ IS Decisions NFR license to Userlock, RemoteExec, FileAudit & WinReporter http://www.isdecisions.com/download/mvp-mct-program.htm Idera SQL tools http://www.idera.com/Content/Home.aspx West Wind Help Builder Help builder solution http://www.west-wind.com/weblog/posts/2005/Mar/09/Are-you-a-Microsoft-MVP-Get-a-FREE-copy-of-West-Wind-Html-Help-Builder Bamboo Sharepoint tools http://community.bamboosolutions.com/blogs/partner-advantage-program/archive/2008/08/01/partner-advantage-program-mvp.aspx Nitriq Nitriq code analysis http://blog.nitriq.com/FreeLicensesForMicrosoftMVPs.aspx ByteScout Components, Libraries and Developer Tools http://bytescout.com/buy/purchase_nfr_for_mvp.html YourKit Java and .net Profiler http://yourkit.com/.net/profiler/index.jsp Aspose .NET components http://www.aspose.com/corporate/community/2012_05_08_nfr-licenses-for-community-leaders.aspx Apart from google bing fu; stackoverflow and breathtech were a great help in compiling the above list. If you know of any other benefits, offers or complimentary subscriptions on offer for MVPs not cover in the list above, please add to the comment thread and I’ll have it updated in the list. Enjoy

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• CDN CNAMEs not resolving to customer origin

  - by Donald Jenkins

  I have set up an Edgecast CDN to mirror all my static content. Because I use the root of my domain (donaldjenkins.com) to host my main site—using Google Analytics which sets cookies—I've stored the corresponding static files in a separate cookieless domain (donaldjenkins.info) which is used only for this purpose. I've set it up (using this guide for general guidance), with the following structure, based on a combination of customer origin and CDN origin to make the most of the chosen short domain name and provide meaningful URLs: http://donaldjenkins.info:80 is set as the customer origin for the content stored in the CDN at directory http://wac.62E0.edgecastcdn.net/8062E0/donaldjenkins.info; I've then set up various subdomains of a separate domain, the conveniently-named cdn.dj, as CDN-origin Edge CNAMEs for each of the corresponding static content types: js.cdn.dj points to the origin directory http://wac.62E0.edgecastcdn.net/0062E0/donaldjenkins.info/js; css.cdn.dj points to the origin directory http://wac.62E0.edgecastcdn.net/0062E0/donaldjenkins.info/css; images.cdn.dj points to the origin directory http://wac.62E0.edgecastcdn.net/0062E0/donaldjenkins.info/images and so on. This results in some pretty nice, short, clear URLs. The DNS zone file for cdn.dj (yes, it's a real domain name registered in Djibouti) is set properly: cdn.dj 43200 IN A 205.186.157.162 css.cdn.dj 43200 IN CNAME wac.62E0.edgecastcdn.net. images.cdn.dj 43200 IN CNAME wac.62E0.edgecastcdn.net. js.cdn.dj 43200 IN CNAME wac.62E0.edgecastcdn.net. The DNS resolves to the Edgecast URL: $ host js.cdn.dj js.cdn.dj is an alias for wac.62E0.edgecastcdn.net. wac.62E0.edgecastcdn.net is an alias for gs1.wac.edgecastcdn.net. gs1.wac.edgecastcdn.net has address 93.184.220.20 But whenever I try to fetch a file in any of the directories to which the CNAME assets map, I get a 404: $ curl http://js.cdn.dj/combined.js <?xml version="1.0" encoding="iso-8859-1"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <title>404 - Not Found</title> </head> <body> <h1>404 - Not Found</h1> </body> </html> despite the fact that the corresponding customer origin file exists: $ curl http://donaldjenkins.info/js/combined.js fetches the content of the combined.js file. Yet it's been more than enough time for the DNS to propagate since I set up the CDN. There's obviously some glaring mistake in the above-described setup, and I'm a bit of a novice with CDNs—but any suggestions would be gratefully received.

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• AxCMS.net 10 with Microsoft Silverlight 4 and Microsoft Visual Studio 2010

  - by Axinom

  Axinom, European WCM vendor, today announced the next version of its WCM solution AxCMS.net 10, which streamlines the processes involved in creating, managing and distributing corporate content on the internet. The new solution helps reducing ongoing costs for managing and distributing to large audiences, while at the same time drastically reducing time-to-market and one-time setup costs. http://www.AxCMS.net Axinom’s WCM portfolio, based on the Microsoft .NET Framework 4, Microsoft Visual Studio 2010 and Microsoft Silverlight 4, allows enterprises to increase process efficiency, reduce operating costs and more effectively manage delivery of rich media assets on the Web and mobile devices. Axinom solutions are widely used by major European online brands in IT, telco, retail, media and entertainment industries such as Siemens, American Express, Microsoft Corp., ZDF, Pro7Sat1 Media, and Deutsche Post. Brand New User Interface built with Silverlight 4By using Silverlight 4, Axinom’s team created a new user interface for AxCMS.net 10 that is optimized for improved usability and speed. WYSIWYG mode, integrated image editor, extended list views, and detail views of objects allow a substantial acceleration of typical editor tasks. Axinom’s team worked with Silverlight Rough Cut Editor for video management and Silverlight Analytics Framework for extended reporting to complete the wide range of capabilities included in the new release. “Axinom’s release of AxCMS.net 10 enables developers to take advantage of the latest features in Silverlight 4,” said Brian Goldfarb, director of the developer platform group at Microsoft Corp. “Microsoft is excited about the opportunity this creates for Web developers to streamline the creating, managing and distributing of online corporate content using AxCMS.net 10 and Silverlight.” Rapid Web Development with Visual Studio 2010AxCMS.net 10 is extended by additional products that enable developers to get productive quickly and help solve typical customer scenarios. AxCMS.net template projects come with documented source code that help kick-start projects and learn best practices in all aspects of Web application development. AxCMS.net overcomes many hard-to-solve technical obstacles in an out-of-the-box manner by providing a set of ready-to-use vertical solutions such as corporate Web site, Web shop, Web campaign management, email marketing, multi-channel distribution, management of rich Internet applications, and Web business intelligence. Extended Multi-Site ManagementAxCMS.net has been supporting the management of an unlimited number of Web sites for a long time. The new version 10 of AxCMS.net will further improve multi-site management and provide features to editors and developers that will simplify and accelerate multi-site and multi-language management. Extended publication workflow will take into account additional dependencies of dynamic objects, pages, and documents. “The customer requests evolved from static html pages to dynamic Web applications content with the emergence of rich media assets seamlessly combined across many channels including Web, mobile and IPTV. With the.NET Framework 4 and Silverlight 4, we’re on the fast track to making the three screen strategy a reality for our customers,” said Damir Tomicic, CEO of Axinom Group. “Our customers enjoy substantial competitive advantages of using latest Microsoft technologies. We have a long-standing, relationship with Microsoft and are committed to continued development using Microsoft tools and technologies to deliver innovative Web solutions in the future.”  

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• The Minimalist Approach to Content Governance - Retire Phase

  - by Kellsey Ruppel

   Originally posted by John Brunswick. Good news - the Retire Phase is actually more fun than the Manage Phase. During the Retire Phase our content management team should not have to track down content creators if the Request Phase of this process was completed successfully. The ownership meta data, success criteria and time stamp that was applied to the original content submission will help to manage content at the end of the content life cycle. The Retire Phase will provide the opportunity for us to prune irrelevant content items through archiving or deletion, keeping the content system clear of irrelevant information, streamlining users ability to browse and search for content.   1. Act on Metrics Established during the Request Phase Why - Some information is only relevant for a given amount of time. In Content Platform Migration Strategy - Artifacts vs Perishable Content we examined two content types - Artifacts and Perishable content. Understanding the differences between Artifacts and Perishable content will allow us to explicitly respect their various lifespans. Additionally, some content may have been part of a project that failed to meet the success criteria outlined in the Request Phase. Any content that did not meet the metrics outlined in the Request Phase should be considered for deletion. How - Thankfully by adhering to to The Minimalist Approach to Content Governance our content should have some level of meta data associated with it that will allow us to quickly sort and understand how to deal with it. Content Management Systems like Oracle's Universal Content Management (UCM) natively allow you to create and save advanced searches that can use content meta data like folders, author, expiration date, security settings and custom meta data to pull back listings of content for examination. Additionally, analytics are available for all content items that allow us to determine if the usage is meeting success criteria that may have been previously outlined during the request phase. The lists that are produced from these approaches can be quickly reviewed for each project with the content owners and based on the nature of the content and success criteria undergo archiving or deletion. Impact - Retiring content that is no longer relevant will allow end users to have fast and relevant access to information across your enterprise. As we mentioned in our first post in this series - it is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year. The light level of effort that was placed into the Request Phase of this process will set us up to keep content clean and relevant for a long time to come. With an up-to-date content repository users will be able to quickly find access to the information that is critical to their work processes. You might not get a holiday named in your honor managing the content system, but will appreciate their quick access to quality information.

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• “Cloud Integration in Minutes” – True or False?

  - by Bruce Tierney

  The short answer is “yes”. Connecting on-premise and cloud applications “in minutes” is true…provided you only consider the connectivity subset of integration and have a small number of cloud integration touch points. At the recent Gartner AADI conference, 230 attendees filled up the Oracle session to get a more comprehensive answer to this question. During the session, titled “Simplifying Integration – The Cloud & Mobile Pre-requisite”, Oracle’s Tim Hall described cloud connectivity and then, equally importantly, the other essential and sometimes overlooked aspects of integration required to ensure a long term application and service integration strategy. To understand the challenges and opportunities faced by cloud integration, the session started off with a slide that describes how connectivity can quickly transition from simplicity to complexity as the number of applications and service vendor instances grows: Increased complexity puts increased demand on the integration platform As companies expand from on-premise applications into a hybrid on-premise/cloud infrastructure with support for mobile, cloud, and social, there is a new sense of urgency to implement a unified and comprehensive service integration platform. Without getting this unified platform in place, companies face increased complexity and cost managing a growing patchwork of niche integration toolsets as well as the disparate standards mandated by each SaaS vendor as shown in the image below: dddddddddddddddddddd Incomplete and overlapping offerings from a patchwork of niche vendors Also at Gartner AADI, Oracle SOA Suite customer Geeta Pyne, Director of Middleware at BMC presented their successful strategy on how BMC efficiently manages their cloud integration despite disparate requirements from each vendor. From one of Geeta’s slide: Interfaces are dictated by SaaS vendors; wide variety (SOAP, REST, Socket, HTTP/POX, SFTP); Flexibility of Oracle Service Bus/SOA Suite helps to support Every vendor has their way to handle Security; WS-Security, Custom Header; Support in Oracle Service Bus helps to adhere to disparate requirements At BMC, the flexibility of Oracle Service Bus and Oracle SOA Suite allowed them to support the wide variation in the functional requirements as mandated by their SaaS vendors. In contrast to the patchwork platform approach of escalating complexity from overlapping SaaS toolkits, Oracle’s strategy is to provide a unified platform to support disparate requirements from your SaaS vendors, on-premise apps, legacy apps, and more. Furthermore, Oracle SOA Suite includes the many aspects of comprehensive integration beyond basic connectivity including orchestration, analytics (BAM, events…), service virtualization and more in a single unified interface. Oracle SOA Suite – Unified and comprehensive To summarize, yes you can achieve “cloud integration in minutes” when considering the connectivity subset of integration but be sure to look for ways to simplify as you consider a more comprehensive view of integration beyond basic connectivity such as service virtualization, management, event processing and more. And finally, be sure your integration platform has the deep flexibility to handle the requirements of all your future SaaS applications…many of which are unknown to you now.

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• Skechers Leverages Oracle Applications, Business Intelligence and On Demand Offerings to Drive Long-Term Growth

  - by user801960

  This month Oracle Retail in the USA announced that Skechers - a world leading lifestyle footwear retailer - would be adopting several Oracle Retail products as part of their global growth strategy and to maximise business efficiency.  While based primarily in the USA, Skechers is a respected retailer across the world and has been an Oracle customer since 1997.  The key information about the announcement is below.  To find out more about Skechers visit their website: http://www.skechers.com/  Skechers U.S.A. Inc., an award-winning global leader in the lifestyle footwear industry, has upgraded and expanded its Oracle® Applications investment, implemented Oracle Database and moved to Oracle On Demand, Oracle’s premier cloud service to support rapid growth across its retail and wholesale channels. The new business information systems are part of a larger initiative for the billion-dollar-plus footwear company to fuel growth, reduce total cost of ownership and enable the business to respond faster to market opportunities. With more than 3,000 styles of shoes to design, develop and market, Skechers upgraded to Oracle’s PeopleSoft Enterprise Financial Management and PeopleSoft Supply Chain Management to increase operational efficiencies and improve controls by establishing an integrated, industry-specific platform. An Oracle customer since 1997, Skechers implemented PeopleSoft Enterprise Real Estate Management to meet the rapid growth of its retail stores worldwide. The company is the first customer to go live on the Real Estate Management module and worked closely with Oracle to provide development insight. Skechers also implemented Oracle Fusion Governance, Risk, and Compliance applications. This deployment enabled the company to leverage its existing corporate governance and compliance efforts throughout the global enterprise and more effectively manage the audit processes across multiple business units, processes and systems while reducing audit costs. Next, Skechers leveraged Oracle Financial Analytics, a pre-built Oracle Business Intelligence Application and PeopleSoft Enterprise Project Costing and PeopleSoft Enterprise Contracts to develop a custom Royalty Management dashboard, providing managers with better financial visibility to the company’s licensing contracts. The company switched to Oracle Database and moved database hosting and management to Oracle On Demand to reduce maintenance, implementation and system administration costs. As a result, Skechers is also achieving a better response time and is delivering a higher level of 24x7 support. OSI Consulting, a Platinum partner in Oracle PartnerNetwork (OPN), provided implementation and integration services to Skechers.   To view the full announcement please click here

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• OBIEE 11.1.1 - How to configure HTTP compression / caching on Oracle BI Mobile app

  - by Ahmed Awan

   Applies to: OBIEE 11.1.1.5 Supported Physical Devices and OS: The Oracle BI Mobile application with HTTP compression / caching configurations is tested on following devices: iPhone 4S, 4, 3GS. iPad 2 and 1. Note these devices must be running the latest version of the iOS version, i.e. iOS 4.2.1 / iOS 5 is also supported. Configuring Pre-requisites: Prior to configuration, the Oracle Web tier software must be installed on server, as described in product documentation i.e. Enterprise Deployment Guide for Oracle Business Intelligence in Section 3.2, "Installing Oracle HTTP Server." The steps for configuring the compression and caching on Oracle HTTP Server are described in this PA blog at http://blogs.oracle.com/pa/entry/obiee_11g_user_interface_ui and in support Doc ID 1312299.1. Configuration Steps in Oracle BI Mobile application: 1. Download the BI Mobile app from the Apple iTunes App Store. The link is http://itunes.apple.com/us/app/oracle-business-intelligence/id434559909?mt=8 . 2. Add Server for example http://pew801.us.oracle.com:7777/analytics/ , here is how your “Server Setting” screen should look like on your OBI Mobile app:                                 Performance Gain Test (using Oracle® HTTP Server with OBIEE) The test with/without HTTP compression / caching was conducted on iPhone 4S / iPad 2 to measure the throughput (i.e. total bytes received) for Oracle® Business Intelligence Enterprise Edition. Below table shows the throughput comparison before and after using HTTP compression / caching for SampleApp using “QuickStart” dashboard accessing reports i.e. Overview, Details, Published Reporting and Scorecard. Testing shows that total bytes received were reduced from 2.3 MB to 723 KB. a. Test Results > Without HTTP Compression / Caching setting - Total Throughput (in Bytes) captured below: Total Bytes Statistics:        b. Test Results > With HTTP Compression / Caching settings - Total Throughput (in Bytes) captured below: Total Bytes Statistics:      

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• La nueva version de Enterprise Manager 12c, Release 4!

  - by grantunez-Oracle

  El día 3 de Junio del 2014 se anuncio la nueva versión de Enterprise Manager, y en esta versión hay nuevas funcionalidades que realmente hace que uno se apasione por este producto. Aquí no voy a platicar de todas las nuevas características, pero si de unas cuantas que son las de mas interés para la Base de Datos. Gestión Avanzada de Umbrales (Advanced Threshold Management) Esta funcionalidad  lo que permite es tener una mayor flexibilidad en los umbrales de todos tus objetivos (Targets) Umbrales basados en tiempo: Auto ajusta los umbrales estáticos, basados ??en los cambios de carga de trabajo de tu ambiente de trabajo. Por ejemplo, no son las mismas cargas de trabajo que tiene tu ambiente los fines de semana a comparación en un cierre de mes. Umbrales adaptativos: Umbrales que se calculan automáticamente para alertar si tu objetivo, ya sea una BD o un Exadata  se desvía del comportamiento esperado de su ambiente normal de trabajo. Interfaz para el seguimiento de tus tareas programadas Anteriormente si tenias varias tareas programadas, tenias que entrar a cada uno de tus targets para verificar como iba progresando, ahora en esta nueva versión, existe una nueva interfaz en la que te podrá permitir ver todas las tareas programadas que tienes en tu ambiente, reduciendo el numero de clicks para poder llegar a esta. De igual manera, se introduce la capacidad de poder exportar e importar tus tareas programadas a través de emcli emcli export_jobs  emcli import_jobs   Almacén de AWR (AWR Warehouse) En esta nueva versión se introdujo un almacén de los snapshots de AWR, este almacén o repositorio por default tiene una retención infinita, significando, que nunca va a borrar los snapshots de AWR.  Este repositorio puede ser una BD en  11.2.0.4 + el ultimo PSU o una version mas nueva. Las siguientes caracteristicas de AWR van a encontrarse en este repositorio Pagina de Performance Reporte AWR ASH Analytics Comparar un periodo de ADDM Comparar un un periodo de tiempo  In-Memory Store Central  Enterprise Manager 12.1.0.4 viene listo para la nueva version de la base de datos 12c, en donde vamos a poder ver un heat-map de los objetos que se encuentran en el "memory-store". Aquí, vamos a poder ver la compresión que se efectúa sobre los segmentos "en-memoria". De la misma manera vamos a tener un tutor o advisor, que nos va a poder guiar en nuestro proceso de decisión para ver que segmentos podemos definir en nuestra "in-memory store" . Mas Información Enterprise Manager  Enterprise Manager Cloud Control Documentation

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• Tellago announces SQL Server 2008 R2 BI quick adoption programs

  - by Vishal

  During the last year, we (Tellago) have been involved in various business intelligence initiatives that leverage some emerging BI techniques such as self-service BI or complex event processing (CEP). Specifically, in the last few months, we have partnered with Microsoft to deliver a series of events across the country where we present the different technologies of the SQL Server 2008 R2 BI stack such as PowerPivot, StreamInsight, Ad-Hoc Reporting and Master Data Services. As part of those events, we try to go beyond the traditional technology presentation and provide a series of best practices and lessons we have learned on real world BI projects that leverage these technologies. Now that SQL Server 2008 R2 has been released to manufacturing, we have launched a series of quick adoption programs that are designed to help customers understand how they can embrace the newest additions to Microsoft's BI stack as part of their IT initiatives. The programs are also designed to help customers understand how the new SQL Server features interact with established technologies such as SQL Server Analysis Services or SQL Server Integration Services. We try to keep these adoption programs very practical by doing a lot of prototyping and design sessions that will give our customers a practical glimpse of the capabilities of the technologies and how they can fit in their enterprise architecture roadmap. Here is our official announcement (you can blame my business partner, BI enthusiast, and Tellago's CEO Elizabeth Redding for the marketing pitch ;)): Tellago Marks Microsoft's SQL Server 2008 R2 Launch With Business Intelligence Quick Adoption Program Microsoft launched SQL Server 2008 R2 last week, which delivers several breakthrough business intelligence (BI) capabilities that enable organizations to:  Efficiently process, analyze and mine data Improve IT and developer efficiency Enable highly scalable and well-managed Business Intelligence on a self-service basis for business users The release offers a new feature called PowerPivot, which enables self service BI through connecting business users directly to enterprise data sources and providing improved reporting and analytics. The release also offers Master Data Management which helps enterprises centrally manage critical data assets company-wide and across diverse systems, enabling increased integrity of information over time. Finally, the release includes StreamInsight, which is a framework for implementing Complex Event Processing (CEP) applications on the Microsoft platform. With StreamInsight, IT organizations can implement the infrastructure to process a large volume of events near real time, execute continuous queries against event streams and enable real time business intelligence. As a thought leader in the Business Intelligence community, Tellago has recognized the occasion by launching a series of quick adoption programs to enable the adoption of this new BI technology stack in your enterprise. Our Quick Adoption programs are designed to help you: Brainstorm BI solution options  Architect initial infrastructure components Prototype key features of a solution As a 2-3 day program, our approach is more efficient and cost effective than a traditional Proof of Concept because it allows you to understand the new SQL Server 2008 R2 feature set  while seeing directly how you can leverage it for your business intelligence needs. If you are interested in learning more about the BI capabilities of Microsoft's Business Intelligence stack, including SQL Server 2008 R2, we can help.  As industry experts and software content advisers to Microsoft, Tellago is the place where ideas meet technology expertise.  Let us help you see for yourself the advantages that you can gain from Microsoft's  SQL Server 2008 R2. Email or call for more information - [email protected] or 847-925-2399.

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• MDM Poised for Growth

  - by david.butler(at)oracle.com

  David Nixon, an Oracle colleague of mine, was doing some research on MDM the other day. He came up with some well founded insights that I thought I’d share with you. Gartner recently published a note asking “Should Organizations Using ERP 'Do' Master Data Management?”  It may seem a bit strange but that’s a question Gartner has been asked by a number of companies as organizations are beginning to understand the importance of data governance and data stewardship.  That’s because ERP Suites typically “focus on integrating their own applications within suites, but have little interest in making their suites interoperate with the applications or suites of other vendors.”  Therefore, Gartner is advising customers that “have deployed or plan to support multiple packaged application suites (even from the same vendor) that have different semantic data and/or process models” to add an MDM solution. And it appears that customers are taking note.  In a more recent note entitled “Search Analytics Trends: Master Data Management”, Gartner noted that MDM searches on gartner.com in November 2010 “were 300% higher than [in] May 2009, indicating the increased interest an importance that businesses are placing on MDM.”  Why the increased interest?  Moving towards a single version of the truth is a familiar theme, but customers are talking more about the underlying business value that this enables.  For example, businesses are talking about the need to fix master data before they can successfully move forward on SOA initiatives.  And the growing demands for compliance continue to be a major driver.  In short, companies are talking more about specific and tangible business value, and they are looking for help creating business cases for an MDM initiative. Why This Matters Gartner’s notes make three things clear.  First, MDM is poised for growth as organizations gain a greater understanding for it and the need they have.  Many are still sorting it out, but the demand is growing and is sure to rise.  Second, any organization with a heterogeneous computing environment should invest in MDM.  Even solutions from the same vendor may have different data models and could benefit from MDM.  But the key to growth, or which vendors will benefit the most from it, is the third and perhaps most critical point: companies need help with the business case for MDM. Oracle can help your organization build a compelling business case for MDM. We have seen our 1100+ MDM customers gain competitive advantages in a wide variety of implementations. Give us a ring.

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• Culture Shmulture?

  - by steve.diamond

  I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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