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  • Using the ASP.NET Cache to cache data in a Model or Business Object layer, without a dependency on System.Web in the layer - Part One.

    - by Rhames
    ASP.NET applications can make use of the System.Web.Caching.Cache object to cache data and prevent repeated expensive calls to a database or other store. However, ideally an application should make use of caching at the point where data is retrieved from the database, which typically is inside a Business Objects or Model layer. One of the key features of using a UI pattern such as Model-View-Presenter (MVP) or Model-View-Controller (MVC) is that the Model and Presenter (or Controller) layers are developed without any knowledge of the UI layer. Introducing a dependency on System.Web into the Model layer would break this independence of the Model from the View. This article gives a solution to this problem, using dependency injection to inject the caching implementation into the Model layer at runtime. This allows caching to be used within the Model layer, without any knowledge of the actual caching mechanism that will be used. Create a sample application to use the caching solution Create a test SQL Server database This solution uses a SQL Server database with the same Sales data used in my previous post on calculating running totals. The advantage of using this data is that it gives nice slow queries that will exaggerate the effect of using caching! To create the data, first create a new SQL database called CacheSample. Next run the following script to create the Sale table and populate it: USE CacheSample GO   CREATE TABLE Sale(DayCount smallint, Sales money) CREATE CLUSTERED INDEX ndx_DayCount ON Sale(DayCount) go INSERT Sale VALUES (1,120) INSERT Sale VALUES (2,60) INSERT Sale VALUES (3,125) INSERT Sale VALUES (4,40)   DECLARE @DayCount smallint, @Sales money SET @DayCount = 5 SET @Sales = 10   WHILE @DayCount < 5000  BEGIN  INSERT Sale VALUES (@DayCount,@Sales)  SET @DayCount = @DayCount + 1  SET @Sales = @Sales + 15  END Next create a stored procedure to calculate the running total, and return a specified number of rows from the Sale table, using the following script: USE [CacheSample] GO   SET ANSI_NULLS ON GO   SET QUOTED_IDENTIFIER ON GO   -- ============================================= -- Author:        Robin -- Create date: -- Description:   -- ============================================= CREATE PROCEDURE [dbo].[spGetRunningTotals]       -- Add the parameters for the stored procedure here       @HighestDayCount smallint = null AS BEGIN       -- SET NOCOUNT ON added to prevent extra result sets from       -- interfering with SELECT statements.       SET NOCOUNT ON;         IF @HighestDayCount IS NULL             SELECT @HighestDayCount = MAX(DayCount) FROM dbo.Sale                   DECLARE @SaleTbl TABLE (DayCount smallint, Sales money, RunningTotal money)         DECLARE @DayCount smallint,                   @Sales money,                   @RunningTotal money         SET @RunningTotal = 0       SET @DayCount = 0         DECLARE rt_cursor CURSOR       FOR       SELECT DayCount, Sales       FROM Sale       ORDER BY DayCount         OPEN rt_cursor         FETCH NEXT FROM rt_cursor INTO @DayCount,@Sales         WHILE @@FETCH_STATUS = 0 AND @DayCount <= @HighestDayCount        BEGIN        SET @RunningTotal = @RunningTotal + @Sales        INSERT @SaleTbl VALUES (@DayCount,@Sales,@RunningTotal)        FETCH NEXT FROM rt_cursor INTO @DayCount,@Sales        END         CLOSE rt_cursor       DEALLOCATE rt_cursor         SELECT DayCount, Sales, RunningTotal       FROM @SaleTbl   END   GO   Create the Sample ASP.NET application In Visual Studio create a new solution and add a class library project called CacheSample.BusinessObjects and an ASP.NET web application called CacheSample.UI. The CacheSample.BusinessObjects project will contain a single class to represent a Sale data item, with all the code to retrieve the sales from the database included in it for simplicity (normally I would at least have a separate Repository or other object that is responsible for retrieving data, and probably a data access layer as well, but for this sample I want to keep it simple). The C# code for the Sale class is shown below: using System; using System.Collections.Generic; using System.Data; using System.Data.SqlClient;   namespace CacheSample.BusinessObjects {     public class Sale     {         public Int16 DayCount { get; set; }         public decimal Sales { get; set; }         public decimal RunningTotal { get; set; }           public static IEnumerable<Sale> GetSales(int? highestDayCount)         {             List<Sale> sales = new List<Sale>();               SqlParameter highestDayCountParameter = new SqlParameter("@HighestDayCount", SqlDbType.SmallInt);             if (highestDayCount.HasValue)                 highestDayCountParameter.Value = highestDayCount;             else                 highestDayCountParameter.Value = DBNull.Value;               string connectionStr = System.Configuration.ConfigurationManager .ConnectionStrings["CacheSample"].ConnectionString;               using(SqlConnection sqlConn = new SqlConnection(connectionStr))             using (SqlCommand sqlCmd = sqlConn.CreateCommand())             {                 sqlCmd.CommandText = "spGetRunningTotals";                 sqlCmd.CommandType = CommandType.StoredProcedure;                 sqlCmd.Parameters.Add(highestDayCountParameter);                   sqlConn.Open();                   using (SqlDataReader dr = sqlCmd.ExecuteReader())                 {                     while (dr.Read())                     {                         Sale newSale = new Sale();                         newSale.DayCount = dr.GetInt16(0);                         newSale.Sales = dr.GetDecimal(1);                         newSale.RunningTotal = dr.GetDecimal(2);                           sales.Add(newSale);                     }                 }             }               return sales;         }     } }   The static GetSale() method makes a call to the spGetRunningTotals stored procedure and then reads each row from the returned SqlDataReader into an instance of the Sale class, it then returns a List of the Sale objects, as IEnnumerable<Sale>. A reference to System.Configuration needs to be added to the CacheSample.BusinessObjects project so that the connection string can be read from the web.config file. In the CacheSample.UI ASP.NET project, create a single web page called ShowSales.aspx, and make this the default start up page. This page will contain a single button to call the GetSales() method and a label to display the results. The html mark up and the C# code behind are shown below: ShowSales.aspx <%@ Page Language="C#" AutoEventWireup="true" CodeBehind="ShowSales.aspx.cs" Inherits="CacheSample.UI.ShowSales" %>   <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">   <html xmlns="http://www.w3.org/1999/xhtml"> <head runat="server">     <title>Cache Sample - Show All Sales</title> </head> <body>     <form id="form1" runat="server">     <div>         <asp:Button ID="btnTest1" runat="server" onclick="btnTest1_Click"             Text="Get All Sales" />         &nbsp;&nbsp;&nbsp;         <asp:Label ID="lblResults" runat="server"></asp:Label>         </div>     </form> </body> </html>   ShowSales.aspx.cs using System; using System.Collections.Generic; using System.Linq; using System.Web; using System.Web.UI; using System.Web.UI.WebControls;   using CacheSample.BusinessObjects;   namespace CacheSample.UI {     public partial class ShowSales : System.Web.UI.Page     {         protected void Page_Load(object sender, EventArgs e)         {         }           protected void btnTest1_Click(object sender, EventArgs e)         {             System.Diagnostics.Stopwatch stopWatch = new System.Diagnostics.Stopwatch();             stopWatch.Start();               var sales = Sale.GetSales(null);               var lastSales = sales.Last();               stopWatch.Stop();               lblResults.Text = string.Format( "Count of Sales: {0}, Last DayCount: {1}, Total Sales: {2}. Query took {3} ms", sales.Count(), lastSales.DayCount, lastSales.RunningTotal, stopWatch.ElapsedMilliseconds);         }       } }   Finally we need to add a connection string to the CacheSample SQL Server database, called CacheSample, to the web.config file: <?xmlversion="1.0"?>   <configuration>    <connectionStrings>     <addname="CacheSample"          connectionString="data source=.\SQLEXPRESS;Integrated Security=SSPI;Initial Catalog=CacheSample"          providerName="System.Data.SqlClient" />  </connectionStrings>    <system.web>     <compilationdebug="true"targetFramework="4.0" />  </system.web>   </configuration>   Run the application and click the button a few times to see how long each call to the database takes. On my system, each query takes about 450ms. Next I shall look at a solution to use the ASP.NET caching to cache the data returned by the query, so that subsequent requests to the GetSales() method are much faster. Adding Data Caching Support I am going to create my caching support in a separate project called CacheSample.Caching, so the next step is to add a class library to the solution. We shall be using the application configuration to define the implementation of our caching system, so we need a reference to System.Configuration adding to the project. ICacheProvider<T> Interface The first step in adding caching to our application is to define an interface, called ICacheProvider, in the CacheSample.Caching project, with methods to retrieve any data from the cache or to retrieve the data from the data source if it is not present in the cache. Dependency Injection will then be used to inject an implementation of this interface at runtime, allowing the users of the interface (i.e. the CacheSample.BusinessObjects project) to be completely unaware of how the caching is actually implemented. As data of any type maybe retrieved from the data source, it makes sense to use generics in the interface, with a generic type parameter defining the data type associated with a particular instance of the cache interface implementation. The C# code for the ICacheProvider interface is shown below: using System; using System.Collections.Generic;   namespace CacheSample.Caching {     public interface ICacheProvider     {     }       public interface ICacheProvider<T> : ICacheProvider     {         T Fetch(string key, Func<T> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry);           IEnumerable<T> Fetch(string key, Func<IEnumerable<T>> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry);     } }   The empty non-generic interface will be used as a type in a Dictionary generic collection later to store instances of the ICacheProvider<T> implementation for reuse, I prefer to use a base interface when doing this, as I think the alternative of using object makes for less clear code. The ICacheProvider<T> interface defines two overloaded Fetch methods, the difference between these is that one will return a single instance of the type T and the other will return an IEnumerable<T>, providing support for easy caching of collections of data items. Both methods will take a key parameter, which will uniquely identify the cached data, a delegate of type Func<T> or Func<IEnumerable<T>> which will provide the code to retrieve the data from the store if it is not present in the cache, and absolute or relative expiry policies to define when a cached item should expire. Note that at present there is no support for cache dependencies, but I shall be showing a method of adding this in part two of this article. CacheProviderFactory Class We need a mechanism of creating instances of our ICacheProvider<T> interface, using Dependency Injection to get the implementation of the interface. To do this we shall create a CacheProviderFactory static class in the CacheSample.Caching project. This factory will provide a generic static method called GetCacheProvider<T>(), which shall return instances of ICacheProvider<T>. We can then call this factory method with the relevant data type (for example the Sale class in the CacheSample.BusinessObject project) to get a instance of ICacheProvider for that type (e.g. call CacheProviderFactory.GetCacheProvider<Sale>() to get the ICacheProvider<Sale> implementation). The C# code for the CacheProviderFactory is shown below: using System; using System.Collections.Generic;   using CacheSample.Caching.Configuration;   namespace CacheSample.Caching {     public static class CacheProviderFactory     {         private static Dictionary<Type, ICacheProvider> cacheProviders = new Dictionary<Type, ICacheProvider>();         private static object syncRoot = new object();           ///<summary>         /// Factory method to create or retrieve an implementation of the  /// ICacheProvider interface for type <typeparamref name="T"/>.         ///</summary>         ///<typeparam name="T">  /// The type that this cache provider instance will work with  ///</typeparam>         ///<returns>An instance of the implementation of ICacheProvider for type  ///<typeparamref name="T"/>, as specified by the application  /// configuration</returns>         public static ICacheProvider<T> GetCacheProvider<T>()         {             ICacheProvider<T> cacheProvider = null;             // Get the Type reference for the type parameter T             Type typeOfT = typeof(T);               // Lock the access to the cacheProviders dictionary             // so multiple threads can work with it             lock (syncRoot)             {                 // First check if an instance of the ICacheProvider implementation  // already exists in the cacheProviders dictionary for the type T                 if (cacheProviders.ContainsKey(typeOfT))                     cacheProvider = (ICacheProvider<T>)cacheProviders[typeOfT];                 else                 {                     // There is not already an instance of the ICacheProvider in       // cacheProviders for the type T                     // so we need to create one                       // Get the Type reference for the application's implementation of       // ICacheProvider from the configuration                     Type cacheProviderType = Type.GetType(CacheProviderConfigurationSection.Current. CacheProviderType);                     if (cacheProviderType != null)                     {                         // Now get a Type reference for the Cache Provider with the                         // type T generic parameter                         Type typeOfCacheProviderTypeForT = cacheProviderType.MakeGenericType(new Type[] { typeOfT });                         if (typeOfCacheProviderTypeForT != null)                         {                             // Create the instance of the Cache Provider and add it to // the cacheProviders dictionary for future use                             cacheProvider = (ICacheProvider<T>)Activator. CreateInstance(typeOfCacheProviderTypeForT);                             cacheProviders.Add(typeOfT, cacheProvider);                         }                     }                 }             }               return cacheProvider;                 }     } }   As this code uses Activator.CreateInstance() to create instances of the ICacheProvider<T> implementation, which is a slow process, the factory class maintains a Dictionary of the previously created instances so that a cache provider needs to be created only once for each type. The type of the implementation of ICacheProvider<T> is read from a custom configuration section in the application configuration file, via the CacheProviderConfigurationSection class, which is described below. CacheProviderConfigurationSection Class The implementation of ICacheProvider<T> will be specified in a custom configuration section in the application’s configuration. To handle this create a folder in the CacheSample.Caching project called Configuration, and add a class called CacheProviderConfigurationSection to this folder. This class will extend the System.Configuration.ConfigurationSection class, and will contain a single string property called CacheProviderType. The C# code for this class is shown below: using System; using System.Configuration;   namespace CacheSample.Caching.Configuration {     internal class CacheProviderConfigurationSection : ConfigurationSection     {         public static CacheProviderConfigurationSection Current         {             get             {                 return (CacheProviderConfigurationSection) ConfigurationManager.GetSection("cacheProvider");             }         }           [ConfigurationProperty("type", IsRequired=true)]         public string CacheProviderType         {             get             {                 return (string)this["type"];             }         }     } }   Adding Data Caching to the Sales Class We now have enough code in place to add caching to the GetSales() method in the CacheSample.BusinessObjects.Sale class, even though we do not yet have an implementation of the ICacheProvider<T> interface. We need to add a reference to the CacheSample.Caching project to CacheSample.BusinessObjects so that we can use the ICacheProvider<T> interface within the GetSales() method. Once the reference is added, we can first create a unique string key based on the method name and the parameter value, so that the same cache key is used for repeated calls to the method with the same parameter values. Then we get an instance of the cache provider for the Sales type, using the CacheProviderFactory, and pass the existing code to retrieve the data from the database as the retrievalMethod delegate in a call to the Cache Provider Fetch() method. The C# code for the modified GetSales() method is shown below: public static IEnumerable<Sale> GetSales(int? highestDayCount) {     string cacheKey = string.Format("CacheSample.BusinessObjects.GetSalesWithCache({0})", highestDayCount);       return CacheSample.Caching.CacheProviderFactory. GetCacheProvider<Sale>().Fetch(cacheKey,         delegate()         {             List<Sale> sales = new List<Sale>();               SqlParameter highestDayCountParameter = new SqlParameter("@HighestDayCount", SqlDbType.SmallInt);             if (highestDayCount.HasValue)                 highestDayCountParameter.Value = highestDayCount;             else                 highestDayCountParameter.Value = DBNull.Value;               string connectionStr = System.Configuration.ConfigurationManager. ConnectionStrings["CacheSample"].ConnectionString;               using (SqlConnection sqlConn = new SqlConnection(connectionStr))             using (SqlCommand sqlCmd = sqlConn.CreateCommand())             {                 sqlCmd.CommandText = "spGetRunningTotals";                 sqlCmd.CommandType = CommandType.StoredProcedure;                 sqlCmd.Parameters.Add(highestDayCountParameter);                   sqlConn.Open();                   using (SqlDataReader dr = sqlCmd.ExecuteReader())                 {                     while (dr.Read())                     {                         Sale newSale = new Sale();                         newSale.DayCount = dr.GetInt16(0);                         newSale.Sales = dr.GetDecimal(1);                         newSale.RunningTotal = dr.GetDecimal(2);                           sales.Add(newSale);                     }                 }             }               return sales;         },         null,         new TimeSpan(0, 10, 0)); }     This example passes the code to retrieve the Sales data from the database to the Cache Provider as an anonymous method, however it could also be written as a lambda. The main advantage of using an anonymous function (method or lambda) is that the code inside the anonymous function can access the parameters passed to the GetSales() method. Finally the absolute expiry is set to null, and the relative expiry set to 10 minutes, to indicate that the cache entry should be removed 10 minutes after the last request for the data. As the ICacheProvider<T> has a Fetch() method that returns IEnumerable<T>, we can simply return the results of the Fetch() method to the caller of the GetSales() method. This should be all that is needed for the GetSales() method to now retrieve data from a cache after the first time the data has be retrieved from the database. Implementing a ASP.NET Cache Provider The final step is to actually implement the ICacheProvider<T> interface, and add the implementation details to the web.config file for the dependency injection. The cache provider implementation needs to have access to System.Web. Therefore it could be placed in the CacheSample.UI project, or in its own project that has a reference to System.Web. Implementing the Cache Provider in a separate project is my favoured approach. Create a new project inside the solution called CacheSample.CacheProvider, and add references to System.Web and CacheSample.Caching to this project. Add a class to the project called AspNetCacheProvider. Make the class a generic class by adding the generic parameter <T> and indicate that the class implements ICacheProvider<T>. The C# code for the AspNetCacheProvider class is shown below: using System; using System.Collections.Generic; using System.Linq; using System.Web; using System.Web.Caching;   using CacheSample.Caching;   namespace CacheSample.CacheProvider {     public class AspNetCacheProvider<T> : ICacheProvider<T>     {         #region ICacheProvider<T> Members           public T Fetch(string key, Func<T> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry)         {             return FetchAndCache<T>(key, retrieveData, absoluteExpiry, relativeExpiry);         }           public IEnumerable<T> Fetch(string key, Func<IEnumerable<T>> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry)         {             return FetchAndCache<IEnumerable<T>>(key, retrieveData, absoluteExpiry, relativeExpiry);         }           #endregion           #region Helper Methods           private U FetchAndCache<U>(string key, Func<U> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry)         {             U value;             if (!TryGetValue<U>(key, out value))             {                 value = retrieveData();                 if (!absoluteExpiry.HasValue)                     absoluteExpiry = Cache.NoAbsoluteExpiration;                   if (!relativeExpiry.HasValue)                     relativeExpiry = Cache.NoSlidingExpiration;                   HttpContext.Current.Cache.Insert(key, value, null, absoluteExpiry.Value, relativeExpiry.Value);             }             return value;         }           private bool TryGetValue<U>(string key, out U value)         {             object cachedValue = HttpContext.Current.Cache.Get(key);             if (cachedValue == null)             {                 value = default(U);                 return false;             }             else             {                 try                 {                     value = (U)cachedValue;                     return true;                 }                 catch                 {                     value = default(U);                     return false;                 }             }         }           #endregion       } }   The two interface Fetch() methods call a private method called FetchAndCache(). This method first checks for a element in the HttpContext.Current.Cache with the specified cache key, and if so tries to cast this to the specified type (either T or IEnumerable<T>). If the cached element is found, the FetchAndCache() method simply returns it. If it is not found in the cache, the method calls the retrievalMethod delegate to get the data from the data source, and then adds this to the HttpContext.Current.Cache. The final step is to add the AspNetCacheProvider class to the relevant custom configuration section in the CacheSample.UI.Web.Config file. To do this there needs to be a <configSections> element added as the first element in <configuration>. This will match a custom section called <cacheProvider> with the CacheProviderConfigurationSection. Then we add a <cacheProvider> element, with a type property set to the fully qualified assembly name of the AspNetCacheProvider class, as shown below: <?xmlversion="1.0"?>   <configuration>  <configSections>     <sectionname="cacheProvider" type="CacheSample.Base.Configuration.CacheProviderConfigurationSection, CacheSample.Base" />  </configSections>    <connectionStrings>     <addname="CacheSample"          connectionString="data source=.\SQLEXPRESS;Integrated Security=SSPI;Initial Catalog=CacheSample"          providerName="System.Data.SqlClient" />  </connectionStrings>    <cacheProvidertype="CacheSample.CacheProvider.AspNetCacheProvider`1, CacheSample.CacheProvider, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null">  </cacheProvider>    <system.web>     <compilationdebug="true"targetFramework="4.0" />  </system.web>   </configuration>   One point to note is that the fully qualified assembly name of the AspNetCacheProvider class includes the notation `1 after the class name, which indicates that it is a generic class with a single generic type parameter. The CacheSample.UI project needs to have references added to CacheSample.Caching and CacheSample.CacheProvider so that the actual application is aware of the relevant cache provider implementation. Conclusion After implementing this solution, you should have a working cache provider mechanism, that will allow the middle and data access layers to implement caching support when retrieving data, without any knowledge of the actually caching implementation. If the UI is not ASP.NET based, if for example it is Winforms or WPF, the implementation of ICacheProvider<T> would be written around whatever technology is available. It could even be a standalone caching system that takes full responsibility for adding and removing items from a global store. The next part of this article will show how this caching mechanism may be extended to provide support for cache dependencies, such as the System.Web.Caching.SqlCacheDependency. Another possible extension would be to cache the cache provider implementations instead of storing them in a static Dictionary in the CacheProviderFactory. This would prevent a build up of seldom used cache providers in the application memory, as they could be removed from the cache if not used often enough, although in reality there are probably unlikely to be vast numbers of cache provider implementation instances, as most applications do not have a massive number of business object or model types.

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  • JavaScript or PHP based WYSIWYG vector based image editor

    - by Jeroen Pluimers
    For a PHP based site of a client, I'm looking for a vector based image editor that allows: end user creation of vectored images consisting of objects supports upload of bitmap images to be used as objects inside the vector image supports adding text objects to add to the vector image, and change properties (font name, font style, font size) of the text objects preferably supports layering or grouping of objects inside the vector image integrates nicely with a PHP based site (so a PHP or JavaScript library is preferred) can store the vector image in SVG, EPS or PDF Both commercial and FOSS solutions are OK. Any idea where to find such a library? --jeroen

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  • Keep taking the tablets

    - by Roger Hart
    A guest editorial for the SimpleTalk newsletter. So why would Red Gate build an Ipad Game? Is it just because tablet devices are exciting and cool? Ok, maybe a little. Mostly, it was seeing that the best existing tablet and smartphone apps do simple, intuitive things, using simple intuitive interfaces to solve single problems. That's pretty close to what we call our own "intuitively simple" approach to software. Tablets and mobile could be fantastic for us, if we can identify those problems that a tablet device can solve. How do you create THE next tool for a completely new technology? We're glad we don't face that problem every day, but it's pretty exciting when we do. We figure we should learn by doing. We created "MobileFoo" (a Red Gate Company) , we picked up some shiny Apple tech, and got to grips with Objective C, and life in the App Store ecosystem. The result so far is an iPad game: Stacks and Heaps It's Rob and Marine's spin on Snakes and Ladders. Instead of snakes we have unhandled exceptions, a blue screen of death, and other hazards. We wanted something compellingly geeky on mobile, and we're pretty sure we've got it. It's trudging through App Store approval as we speak. but if you want to get an idea of what it is like to switch from .net to Objective C, take a look at Rob's post Android and iOS is quite a culture-change for Windows developers. So to give them a feel for the problems real users might have, we needed some real users - we offered our colleagues subsidised tablets. The only conditions were that they get used at work, and we get the feedback. Seeing tablets around the office is starting to give us some data points: Is typing the bottleneck? Will tablets ever cut it as text-entry devices, and could we fix it? Is mobile working held up by the pain of connecting to work LANs? How about security? Multi-tasking will let tablets do more. They're small, easy to use, almost instant to switch on, and connect by Wi Fi. There's plenty on that list to make a sysadmin twitchy. We'll find out as people spend more time working with these devices, and we'd love to hear what you think about tablet devices too. (comments are filtered, what with the spam)

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  • Mexico leading in Business Transformation Strategies:

    - by [email protected]
    By John Burke Group Vice President Oracle Applications Business Unit     I recently completed a business tour in Mexico, and was surprised by both the economic vibrancy of the country and the thought leadership expressed by many of the customers I met.  An example of the economic vibrancy of the country: across the street from my hotel was the local Bentley dealership, Coach Store, Yves Saint Laurent and of course a Starbucks.  I only made it to Starbucks.  Both the Coach Store and YSL had a line of folks waiting to get in... As for thought leadership, there were several illustrations only on the first day. I had the opportunity to meet with a branch of the Mexican Federal Government. Their questions were not about clerical task automation, far from it! We discussed citizen on-line access to fees and services - for example looking up the duty on an international goods shipment, or tracking that my taxes have been received, or the status of my request for a certain service.  Eligibility, policies and status.  Having an integrated rules or policy automation system that would allow businesses and citizens to access accurate information and ensure the proper collection of fees and payment for 3rd party provided services.    Then in the afternoon, I met with the owner of a roofing company (note: most roofs in Mexico are flat and made of cement).  This CEO started discussing how he wanted to transform his business from a cement products company to a service company and market 5-10-15 year service contracts which would guarantee the structural integrity of the roof and of course that the roof would remain waterproof.  Although his products were guaranteed, they required an annual inspection and most home owners never schedule that inspection until it is too late and water damage has occurred.  These emergency calls reduce his margin and reduce customer satisfaction.  This lead to a discussion of business models in general and why long term differentiation can only come from service, not just for the music or news industries, but also for roofing companies!    I completely agreed with the transformational concepts described in both meetings and quickly understood why there is a Bentley dealership near my hotel.    

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  • How to share Rhythmbox playlists in a network?

    - by Ralf Hersel
    My music is stored on a Synology NAS and Rhythmbox has access via NFS to the music files; works perfect. But how can I share the Rhythmbox playlists? I tried to store the playlists.xml file on the NAS and created a link in the home/user/.local/share/rhythmbox directory to the playlists.xml on the NAS but Rhythmbox converts the link to a local file. Any idea on how to force Rhythmbox to use the link to the playlists.xml file on the NAS?

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  • Stairway to SQL Server Security: Level 1, Overview of SQL Server Security

    The ubiquity of databases and the potentially valuable information stored in them makes them attractive targets for people who want to steal data or harm its owner by tampering with it. Making sure that your data is secure is a critical part of configuring SQL Server and developing applications that use it to store data. 12 must-have SQL Server toolsThe award-winning SQL Developer Bundle contains 12 tools for faster, simpler SQL Server development. Download a free trial.

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  • Determining distribution of NULL values

    - by AaronBertrand
    Today on the twitter hash tag #sqlhelp, @leenux_tux asked: How can I figure out the percentage of fields that don't have data ? After further clarification, it turns out he is after what proportion of columns are NULL. Some folks suggested using a data profiling task in SSIS . There may be some validity to that, but I'm still a fan of sticking to T-SQL when I can, so here is how I would approach it: Create a #temp table or @table variable to store the results. Create a cursor that loops through all...(read more)

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  • power management of USB-enclosed hard drives

    - by intuited
    With a typical USB hard drive enclosure, is the full range of drive power management functionality available? In what may be an unrelated matter: is it possible to suspend a PC without unmounting an attached USB-powered drive, and then remounting it on resume? This is the behaviour I'm currently seeing (running Ubuntu linux 10.10). Are there certain models or brands that provide more complete control over this aspect of drive operation? My Friendly Neighbourhood Computer Store carries (part of) the Vantec Nexstar product line.

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  • With a typical USB hard drive enclosure, is the full range of drive power management functionality available?

    - by intuited
    In what may be an unrelated matter: is it possible to suspend a PC without unmounting an attached USB-powered drive, and then remounting it on resume? This is the behaviour I'm currently seeing (running Ubuntu linux 10.10). Are there certain models or brands that provide more complete control over this aspect of drive operation? My Friendly Neighbourhood Computer Store carries (part of) the Vantec Nexstar product line.

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  • Multiple render targets and gamma correctness in Direct3D9

    - by Mario
    Let's say in a deferred renderer when building your G-Buffer you're going to render texture color, normals, depth and whatever else to your multiple render targets at once. Now if you want to have a gamma-correct rendering pipeline and you use regular sRGB textures as well as rendertargets, you'll need to apply some conversions along the way, because your filtering, sampling and calculations should happen in linear space, not sRGB space. Of course, you could store linear color in your textures and rendertargets, but this might very well introduce bad precision and banding issues. Reading from sRGB textures is easy: just set SRGBTexture = true; in your texture sampler in your HLSL effect code and the hardware does the conversion sRGB-linear for you. Writing to an sRGB rendertarget is theoretically easy, too: just set SRGBWriteEnable = true; in your effect pass in HLSL and your linear colors will be converted to sRGB space automatically. But how does this work with multiple rendertargets? I only want to do these corrections to the color textures and rendertarget, not to the normals, depth, specularity or whatever else I'll be rendering to my G-Buffer. Ok, so I just don't apply SRGBTexture = true; to my non-color textures, but when using SRGBWriteEnable = true; I'll do a gamma correction to all the values I write out to my rendertargets, no matter what I actually store there. I found some info on gamma over at Microsoft: http://msdn.microsoft.com/en-us/library/windows/desktop/bb173460%28v=vs.85%29.aspx For hardware that supports Multiple Render Targets (Direct3D 9) or Multiple-element Textures (Direct3D 9), only the first render target or element is written. If I understand correctly, SRGBWriteEnable should only be applied to the first rendertarget, but according to my tests it doesn't and is used for all rendertargets instead. Now the only alternative seems to be to handle these corrections manually in my shader and only correct the actual color output, but I'm not totally sure, that this'll not have any negative impact on color correctness. E.g. if the GPU does any blending or filtering or multisampling after the Linear-sRGB conversion... Do I even need gamma correction in this case, if I'm just writing texture color without lighting to my rendertarget? As far as I know, I DO need it because of the texture filtering and mip sampling happening in sRGB space instead, if I don't correct for it. Anyway, it'd be interesting to hear other people's solutions or thoughts about this.

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  • How far is too far?

    - by David Dorf
    Previously I've talked about Safeway's personalized pricing as well as Target's use of analytics to learn about customers.  Then last week I read about Orbitz tailoring their hotel offers based on the browser used.  (Orbitz claims that Mac users are 40% more likely than PC users to book four- or five-star hotels.)  So just how far is too far when tailoring the retail experience? When most consumers read about these types of tactics, they tend to feel violated, as if someone was reading their personal diary.  Nobody wants to be tricked into buying things.  Walking into a grocery store and seeing crates of apples stacked high looks enticing, but the crates are just for display and the apples may be over a year old.  Even though its much cheaper to print markdown tags, many retailers manually write the price tags because consumers think they deal is better if the price is hand-written. The technology already exists to personalize prices and experiences for consumers.  People get upset thinking they paid more for something than a neighbor, but it already happens all the time with cars, flights, and the use of loyalty programs and coupons. There are many variables at play for any purchase.  They only difference is that the customer segments are getting smaller, sometimes reaching a size of one. There's two ways to look at this.  Retailers have always manipulated the environment to get consumers to buy more -- or -- Retailers are getting better at tuning the shopping experience for consumers.  I choose the latter, and so do most consumers by spending their money in the stores they like.  Consumers like to see fresh flowers at the entrance to the grocery store, and they like to see specials scrawled on chalkboards. The key is making sure that consumers benefit from the experience as well.  I'm willing to give up some personal information in exchange for discounts and more relevant marketing, and the next-generation of shoppers are even less concerned about privacy.  Retailers need to use all the tools available to differentiate their offers and connect with their customers. So if Orbitz wants to put three-star hotels at the top of the list for me because I'm using a PC, that's fine by me.

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  • rsnapshot for remote backups...

    - by Patrick
    I want to use rsnapshot to make backups from my production server to a remote backups server. Should I install rsnapshot on the remote backup server and not the production one, right ? rsnapshot is going to pull the files to backup from the production server and store them locally on the backup server ? I've just realized that I don't have sudo privilegies on the backup server. Does this mean I cannot use rsnapshot for remote backups ? thanks

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  • Oracle BPM: Adding an attachment during the Human Task Initialization

    - by kyap
    Recently I had the requirement from a customer to instantiate a Human Task, which can accept a payload containing a binary attribute (base64) representing an actual document. According to the same requirement, this attribute should be shown as a hyperlink in the Worklist UI to the assignee(s), from which the assignees can download the document on the local machine for review. Multiple options have been leverage, but most required heavy customization.  In order to leverage as much as possible Oracle BPM out-of-the box functionalities, I decided to add this document as a readonly attachment. We can easily achieve this operation within Worklist Application, but it is a bit more challenging when we want to attach the document during the Human Task initialization.  After some investigations (on BPM 11g PS4FP and PS5), here's the way to go: 1. Create an asynchronous BPM process, and use this xsd to create 2 Business Objects FullPayload and PartialPayload : 2. Create 2 process variables 'vFullPayload' and 'vPartialPayload' using this Business Objects created above 3. Implement the Start Event with the initial Data Association, with an input argument using 'FullPayload' Business Object type 4. Drag in an User Task into the process. Implement the User Task as usual by using 'vPartialPayload' type as the input type and assign the task to your favorite tester (mine is jcooper) 5. Here's the main course - Start the Data Association and map the payload into 'execData' as follow: FROM TO  vFullPayload.attachment.mimetype  execData.attachment[1].mimeType  vFullPayload.attachment.filename  execData.attachment[1].name  bpmn:getDataObject('vFullPayload')/ns:attachment/ns:content  execData.attachment[1].content  'BPM'  execData.attachment[1].attachmentScope false()  execData.attachment[1].doesBelongToParent 'weblogic'  execData.attachment[1].updateBy  xp20:current-dateTime()  execData.attachment[1].updateDate (Note: Check the <Humantask>WorkflowTask.xsd file in your project xsd folder to discover the different options for attachmentScope & storageType) 6. Your process is completed. Just build a standard ADF UI and deploy the process/UI onto your BPM Server for the testing. Here's an example, with a base64 encoded pdf file: application-pdf.txt 7. Finally, go to the BPM Worklist application to check the result ! Please note that Oracle BPM, by default, limits the attachment document size to 2Mb. If you are planning to have bigger attachments in your process, it is recommended to store your documents in a Content Management server (such as Oracle UCM) and pass the reference instead. It is possible to configure Oracle BPM to store attachment directly into Oracle UCM too, and I believe we can use the storageType, ucmMetadataItem attributes for this purpose.... I will confirm once I have access onto an Oracle UCM for the testing :)

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  • Data Flow Diagrams - Difference between Lines and Arrows

    - by Howdy_McGee
    I'm currently working with Visio to create Data Flow Diagrams for a System Analysis and Design class but I'm unsure what the difference between ------ and ------> is. I can connect 2 shapes together with a line (process, entity, data store) but does the single line connecting the two mean data flow? Do I need to explicitly use the data flow arrow to show which way data is flowing? (There doesn't seem to be tags for this topic, maybe im in the wrong place?)

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  • How to Create a PowerShell Profile

    - by Taylor Gibb
    PowerShell is a great way to automate almost anything in Windows. However, its not just a scripting language. If you find yourself using it as a command line shell it may be useful to store your functions and customizations in a profile that gets loaded every time you load the Console. Read on to find out how. 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • Removing hard-coded values and defensive design vs YAGNI

    - by Ben Scott
    First a bit of background. I'm coding a lookup from Age - Rate. There are 7 age brackets so the lookup table is 3 columns (From|To|Rate) with 7 rows. The values rarely change - they are legislated rates (first and third columns) that have stayed the same for 3 years. I figured that the easiest way to store this table without hard-coding it is in the database in a global configuration table, as a single text value containing a CSV (so "65,69,0.05,70,74,0.06" is how the 65-69 and 70-74 tiers would be stored). Relatively easy to parse then use. Then I realised that to implement this I would have to create a new table, a repository to wrap around it, data layer tests for the repo, unit tests around the code that unflattens the CSV into the table, and tests around the lookup itself. The only benefit of all this work is avoiding hard-coding the lookup table. When talking to the users (who currently use the lookup table directly - by looking at a hard copy) the opinion is pretty much that "the rates never change." Obviously that isn't actually correct - the rates were only created three years ago and in the past things that "never change" have had a habit of changing - so for me to defensively program this I definitely shouldn't store the lookup table in the application. Except when I think YAGNI. The feature I am implementing doesn't specify that the rates will change. If the rates do change, they will still change so rarely that maintenance isn't even a consideration, and the feature isn't actually critical enough that anything would be affected if there was a delay between the rate change and the updated application. I've pretty much decided that nothing of value will be lost if I hard-code the lookup, and I'm not too concerned about my approach to this particular feature. My question is, as a professional have I properly justified that decision? Hard-coding values is bad design, but going to the trouble of removing the values from the application seems to violate the YAGNI principle. EDIT To clarify the question, I'm not concerned about the actual implementation. I'm concerned that I can either do a quick, bad thing, and justify it by saying YAGNI, or I can take a more defensive, high-effort approach, that even in the best case ultimately has low benefits. As a professional programmer does my decision to implement a design that I know is flawed simply come down to a cost/benefit analysis?

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  • Windows Phone 8 SDK

    - by Nikita Polyakov
    Yesterday, the new Windows Phone 8 was announced! Find out more about the cool new OS and the new devices supporting it at www.WindowsPhone.com Today at BUILD conference in Redmond, WA – Microsoft has announced general availability of the Developer SDK for Windows Phone 8! Get the SDK and more info in the dev center: http://dev.WindowsPhone.com Also watch the Windows Phone Developer blog. Also this is the best time to join the Windows Phone Store for just for $8 for next 8 days.

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  • OpenGL 2.1+ Render with data returned form assimp library

    - by Bình Nguyên
    I have just readed this tutorial about load a 3D model file: http://www.lighthouse3d.com/cg-topics/code-samples/importing-3d-models-with-assimp/#comment-14551. Its render routine uses a recursive_render function to scan all node. My question: What is a aiNode struct store? What different form this method and above method: for (int i=0; imNumMesh; ++i) { draw scene-mMeshes[i]; } Thanks for reading!

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  • Issues with touch buttons in XNA (Release state to be precise)

    - by Aditya
    I am trying to make touch buttons in WP8 with all the states (Pressed, Released, Moved), but the TouchLocationState.Released is not working. Here's my code: Class variables: bool touching = false; int touchID; Button tempButton; Button is a separate class with a method to switch states when touched. The Update method contains the following code: TouchCollection touchCollection = TouchPanel.GetState(); if (!touching && touchCollection.Count > 0) { touching = true; foreach (TouchLocation location in touchCollection) { for (int i = 0; i < menuButtons.Count; i++) { touchID = location.Id; // store the ID of current touch Point touchLocation = new Point((int)location.Position.X, (int)location.Position.Y); // create a point Button button = menuButtons[i]; if (GetMenuEntryHitBounds(button).Contains(touchLocation)) // a method which returns a rectangle. { button.SwitchState(true); // change the button state tempButton = button; // store the pressed button for accessing later } } } } else if (touchCollection.Count == 0) // clears the state of all buttons if no touch is detected { touching = false; for (int i = 0; i < menuButtons.Count; i++) { Button button = menuButtons[i]; button.SwitchState(false); } } menuButtons is a list of buttons on the menu. A separate loop (within the Update method) after the touched variable is true if (touching) { TouchLocation location; TouchLocation prevLocation; if (touchCollection.FindById(touchID, out location)) { if (location.TryGetPreviousLocation(out prevLocation)) { Point point = new Point((int)location.Position.X, (int)location.Position.Y); if (prevLocation.State == TouchLocationState.Pressed && location.State == TouchLocationState.Released) { if (GetMenuEntryHitBounds(tempButton).Contains(point)) // Execute the button action. I removed the excess } } } } The code for switching the button state is working fine but the code where I want to trigger the action is not. location.State == TouchLocationState.Released mostly ends up being false. (Even after I release the touch, it has a value of TouchLocationState.Moved) And what is more irritating is that it sometimes works! I am really confused and stuck for days now. Is this the right way? If yes then where am I going wrong? Or is there some other more effective way to do this? PS: I also posted this question on stack overflow then realized this question is more appropriate in gamedev. Sorry if it counts as being redundant.

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  • Securing an ADF Application using OES11g: Part 1

    - by user12587121
    Future releases of the Oracle stack should allow ADF applications to be secured natively with Oracle Entitlements Server (OES). In a sequence of postings here I explore one way to achive this with the current technology, namely OES 11.1.1.5 and ADF 11.1.1.6. ADF Security Basics ADF Bascis The Application Development Framework (ADF) is Oracle’s preferred technology for developing GUI based Java applications.  It can be used to develop a UI for Swing applications or, more typically in the Oracle stack, for Web and J2EE applications.  ADF is based on and extends the Java Server Faces (JSF) technology.  To get an idea, Oracle provides an online demo to showcase ADF components. ADF can be used to develop just the UI part of an application, where, for example, the data access layer is implemented using some custom Java beans or EJBs.  However ADF also has it’s own data access layer, ADF Business Components (ADF BC) that will allow rapid integration of data from data bases and Webservice interfaces to the ADF UI component.   In this way ADF helps implement the MVC  approach to building applications with UI and data components. The canonical tutorial for ADF is to open JDeveloper, define a connection to a database, drag and drop a table from the database view to a UI page, build and deploy.  One has an application up and running very quickly with the ability to quickly integrate changes to, for example, the DB schema. ADF allows web pages to be created graphically and components like tables, forms, text fields, graphs and so on to be easily added to a page.  On top of JSF Oracle have added drag and drop tooling with JDeveloper and declarative binding of the UI to the data layer, be it database, WebService or Java beans.  An important addition is the bounded task flow which is a reusable set of pages and transitions.   ADF adds some steps to the page lifecycle defined in JSF and adds extra widgets including powerful visualizations. It is worth pointing out that the Oracle Web Center product (portal, content management and so on) is based on and extends ADF. ADF Security ADF comes with it’s own security mechanism that is exposed by JDeveloper at development time and in the WLS Console and Enterprise Manager (EM) at run time. The security elements that need to be addressed in an ADF application are: authentication, authorization of access to web pages, task-flows, components within the pages and data being returned from the model layer. One  typically relies on WLS to handle authentication and because of this users and groups will also be handled by WLS.  Typically in a Dev environment, users and groups are stored in the WLS embedded LDAP server. One has a choice when enabling ADF security (Application->Secure->Configure ADF Security) about whether to turn on ADF authorization checking or not: In the case where authorization is enabled for ADF one defines a set of roles in which we place users and then we grant access to these roles to the different ADF elements (pages or task flows or elements in a page). An important notion here is the difference between Enterprise Roles and Application Roles. The idea behind an enterprise role is that is defined in terms of users and LDAP groups from the WLS identity store.  “Enterprise” in the sense that these are things available for use to all applications that use that store.  The other kind of role is an Application Role and the idea is that  a given application will make use of Enterprise roles and users to build up a set of roles for it’s own use.  These application roles will be available only to that application.   The general idea here is that the enterprise roles are relatively static (for example an Employees group in the LDAP directory) while application roles are more dynamic, possibly depending on time, location, accessed resource and so on.  One of the things that OES adds that is that we can define these dynamic membership conditions in Role Mapping Policies. To make this concrete, here is how, at design time in Jdeveloper, one assigns these rights in Jdeveloper, which puts them into a file called jazn-data.xml: When the ADF app is deployed to a WLS this JAZN security data is pushed to the system-jazn-data.xml file of the WLS deployment for the policies and application roles and to the WLS backing LDAP for the users and enterprise roles.  Note the difference here: after deploying the application we will see the users and enterprise roles show up in the WLS LDAP server.  But the policies and application roles are defined in the system-jazn-data.xml file.  Consult the embedded WLS LDAP server to manage users and enterprise roles by going to the domain console and then Security Realms->myrealm->Users and Groups: For production environments (or in future to share this data with OES) one would then perform the operation of “reassociating” this security policy and application role data to a DB schema (or an LDAP).  This is done in the EM console by reassociating the Security Provider.  This blog posting has more explanations and references on this reassociation process. If ADF Authentication and Authorization are enabled then the Security Policies for a deployed application can be managed in EM.  Our goal is to be able to manage security policies for the applicaiton rather via OES and it's console. Security Requirements for an ADF Application With this package tour of ADF security we can see that to secure an ADF application with we would expect to be able to take care of at least the following items: Authentication, including a user and user-group store Authorization for page access Authorization for bounded Task Flow access.  A bounded task flow has only one point of entry and so if we protect that entry point by calling to OES then all the pages in the flow are protected.  Authorization for viewing data coming from the data access layer In the next posting we will describe a sample ADF application and required security policies. References ADF Dev Guide: Fusion Middleware Fusion Developer's Guide for Oracle Application Development Framework: Enabling ADF Security in a Fusion Web Application Oracle tutorial on securing a sample ADF application, appears to require ADF 11.1.2 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • iTunes 10 billion song downloads milestone

    Well, we all know about the Apple iTunes store, an easy way to download music. Apple has announced a price of $10,000 iTunes gift card for the user that downloads the 1oth billion song. A great achievement for both Apple Inc. and the user. Just go to the Apple site and try out your luck, fill an entry form and download your favorite songs!

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  • Designing for an algorithm that reports progress

    - by Stefano Borini
    I have an iterative algorithm and I want to print the progress. However, I may also want it not to print any information, or to print it in a different way, or do other logic. In an object oriented language, I would perform the following solutions: Solution 1: virtual method have the algorithm class MyAlgoClass which implements the algo. The class also implements a virtual reportIteration(iterInfo) method which is empty and can be reimplemented. Subclass the MyAlgoClass and override reportIteration so that it does what it needs to do. This solution allows you to carry additional information (for example, the file unit) in the reimplemented class. I don't like this method because it clumps together two functionalities that may be unrelated, but in GUI apps it may be ok. Solution 2: observer pattern the algorithm class has a register(Observer) method, keeps a list of the registered observers and takes care of calling notify() on each of them. Observer::notify() needs a way to get the information from the Subject, so it either has two parameters, one with the Subject and the other with the data the Subject may pass, or just the Subject and the Observer is now in charge of querying it to fetch the relevant information. Solution 3: callbacks I tend to see the callback method as a lightweight observer. Instead of passing an object, you pass a callback, which may be a plain function, but also an instance method in those languages that allow it (for example, in python you can because passing an instance method will remain bound to the instance). C++ however does not allow it, because if you pass a pointer to an instance method, this will not be defined. Please correct me on this regard, my C++ is quite old. The problem with callbacks is that generally you have to pass them together with the data you want the callback to be invoked with. Callbacks don't store state, so you have to pass both the callback and the state to the Subject in order to find it at callback execution, together with any additional data the Subject may provide about the event is reporting. Question My question is relative to the fact that I need to implement the opening problem in a language that is not object oriented, namely Fortran 95, and I am fighting with my usual reasoning which is based on python assumptions and style. I think that in Fortran the concept is similar to C, with the additional trouble that in C you can store a function pointer, while in Fortran 95 you can only pass it around. Do you have any comments, suggestions, tips, and quirks on this regard (in C, C++, Fortran and python, but also in any other language, so to have a comparison of language features that can be exploited on this regard) on how to design for an algorithm that must report progress to some external entity, using state from both the algorithm and the external entity ?

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • Map building - Tower Defense

    - by Dan K
    Before diving too deep into my question, let it be known that I am learning as far as java script goes and figured a simple Tower Defense game would be an excellent way to learn things. So I have found a simple background image with a path drawn on it and my question is how would I go about building a path so that I can animate my objects. Would I have to take the image and overlay a grid system, or can I store the path in some sort of array and have my objects move across it? Here is the background image:

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