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• 11/28 Thought Leaders Webinar: Marketing Strategies for Great Customer Experiences

  - by Charles Knapp

  With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences? Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we discuss marketing strategies that will help your customers have better experiences with your brand. You'll learn effective strategies for harnessing the power of "big data" to know more and understand your customers better, empowering customers and employees to make every interaction easy and rewarding, and adapting the customer experience to connect and engage effectively with each customer. Our speakers are Melissa Boxer, Vice President of Product Strategy, Oracle Cloud and CX Applications, who is a conference keynote speaker on integrated social marketing and loyalty analytics, and Dean Abbott, CEO of Abbott Analytics, who is a thought leader in commercial predictive analytics. This learning opportunity takes place on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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• web service slowdown

  - by user238591

  Hi, I have a web service slowdown. My (web) service is in gsoap & managed C++. It's not IIS/apache hosted, but speaks xml. My client is in .NET The service computation time is light (<0.1s to prepare reply). I expect the service to be smooth, fast and have good availability. I have about 100 clients, response time is 1s mandatory. Clients have about 1 request per minute. Clients are checking web service presence by tcp open port test. So, to avoid possible congestion, I turned gSoap KeepAlive to false. Until there everything runs fine : I bearly see connections in TCPView (sysinternals) New special synchronisation program now calls the service in a loop. It's higher load but everything is processed in less 30 seconds. With sysinternals TCPView, I see that about 1 thousands connections are in TIME_WAIT. They slowdown the service and It takes seconds for the service to reply, now. Could it be that I need to reset the SoapHttpClientProtocol connection ? Someone has TIME_WAIT ghosts with a web service call in a loop ?

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• Windows Service Setup issue removing the windows service

  - by Geykel

  I'm doing a windows service setup project on VS2008, it has a custom action for setting app.config values. The setup work fine installing the service and setting the app.config values but when I try to uninstall the service, it removes the files but keep the service registered, so I can install it again using the setup, I need to use "sc delete " in the vs command prompt to proper remove the service... anyone have any idea which could be the issue here? Thank you.

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• Magento set Store Id - customer login - but still logged out

  - by user3564050

  I've got an overridden AccountController in which i set the current store to an other as currently running (example: Customer is in website default and store default, going to login page, click login, my loginPostAction sets the store to id "2" (on website 2) and then executes the parent code loginPostAction. The store is set, of course, but after the login and the redirect to home, the customer is not logged in anymore... Customer-sendlogindata-myaccountcontroller sets store-original account controller logs in without errors (cause $session customer is set)-redirect to home-customer is not logged in anymore... i set the store with Mage::app()-setCurrentStore($id); . And in index.php i've got an extra where the store is set to the right id (2) too and this works... but the customer is not logged in anymore.. is that an issue with the session cause different websites ? I don't want to globally share customer.. each website has his own customers, but every customer has to be able to login on default store. AccountController.php overridden: public $Website_Ids = array( array("code" => "gerstore", "id" => "3", "website" => "ger"), array("code" => "ukstore", "id" => "2", "website" => "uk"), array("code" => "esstore", "id" => "4", "website" => "es"), array("code" => "frstore", "id" => "5", "website" => "fr") ); public function loginPostAction() { $login = $this->getRequest()->get('login'); if(isset($login['username'])) { $found = null; foreach($this->Website_Ids as $WebsiteId) { $customer = Mage::getModel('customer/customer'); $customer->setWebsiteId($WebsiteId['id']); $customer->loadByEmail($login['username']); if(count($customer->getData()) > 0) { $found = $WebsiteId; } } if($found != null && Mage::app()->getStore()->getId() != $found['id']) { /* found, so set currentstore to id */ Mage::app()->setCurrentStore($found['id']); $_SESSION['current_store_b2b'] = $found; } /* not found, doesn't matter cause mage login exception handling */ } parent::loginPostAction(); } Index.php : session_start(); $session = $_SESSION['current_store_b2b']; if($session != null || $session != "") { Mage::app()->setCurrentStore($session['id']); Mage::run($session['code'], 'store'); } else { /* Store or website code */ $mageRunCode = isset($_SERVER['MAGE_RUN_CODE']) ? $_SERVER['MAGE_RUN_CODE'] : ''; /* Run store or run website */ $mageRunType = isset($_SERVER['MAGE_RUN_TYPE']) ? $_SERVER['MAGE_RUN_TYPE'] : 'store'; Mage::run($mageRunCode, $mageRunType); } Whats the matter ? Thanks.

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• how to call service inside service layer

  - by cometta

  in my service layer public class MyServiceLayerImpl{ @Autowired MyServiceInterface MyServiceLayer } if i have method inside service layer that need to call another service inside service layer. i cannot use this._method ,because, i'm using AOP for caching. In order for the caching to work, i have to use @Autowired to get the service. Therefore, is the above style ok?

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• chef deploy start service and restart service in sequence

  - by Ryan

  Chef stop and start service in sequence and would like to ask different procedure. Step 1: framework bootstrap to jboss service bash "bootstrap application" do code <<-EOF ant bootstrap EOF end Step 2: then start jboss service "jboss" do action :start end Step 3: install application bash "install application" do code <<-EOF ant install EOF end in between step 2 and 3, ant install returns error because jboss is not started yet. but successful on the 2nd run. obviously step 3 doesnt know if the jboss already started. how to do this on chef?

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• Oracle Announces Leading ISV Integration With Oracle Sales and Marketing Cloud Service

  - by Richard Lefebvre

  More Than 100 ISVs, including Big Machines, Marketo and Xactly, now Provide Integrated Offerings to Help Maximize Sales and Single Customer Viewpoint Demonstrating its continued commitment to business value via open standards and the cloud, Oracle today announced that more than 100 leading ISVs are integrating in the cloud with Oracle Sales and Marketing Cloud Service, a service available through Oracle Cloud. For the first time Oracle Sales and Marketing Cloud Service users can choose from a wide array of directly integrated third-party solutions, providing a new level of choice, seamless deployment and single view of customers with preferred implementations. Top partners, including ActivePrime, Avaya, BigMachines, Box, Brainshark, Callidus Software, CirrusPath, Clicktools, CRMIT, DBSync, EchoSign from Adobe, Eloqua, Fliptop, FPX, HarQen, HubSpot, iHance, InsideSales.com, InsideView, Interactive Intelligence, Lingotek, LinkPoint360, Marketo, Nuance, PerspecSys, Postcode Anywhere, Revegy, salesElement, StrikeIron, upsourceIT, White Springs, X+1 and Xactly, have announced their availability and integration today. By integrating with Oracle Sales and Marketing Cloud Service, ISV solutions can easily be leveraged by customersBy choosing Oracle Sales and Marketing Cloud Service as a sales platform, customers will continue to have complete choice of their own quoting, lead management and sales methodology solutions and it will all be pre-integrated with Oracle Sales and Marketing Cloud Service. With demonstrable integration fusing standards-based technologies, such as SOAP web services, Oracle Sales and Marketing Cloud Service customers choosing ISV integrations will also benefit from familiar ease-of-use and the Oracle Sales and Marketing Cloud ervice user interface, including buttons, links and custom objects for a rich user experience. ISV integration with Oracle Sales and Marketing Cloud Service also enables on-demand contextual data exchange capabilities, linking Oracle Sales and Marketing Cloud Service business data with third-party application data for a complete CRM view. ISVs building robust, repeatable integrations with Oracle Sales and Marketing Cloud Service can begin the process of achieving Oracle Validated Integration, an Oracle PartnerNetwork program that recognizes Oracle partner solutions with proven integration to Oracle Applications. ISVs can learn more about Oracle Validated Integration    here. For customers, Oracle Validated Integration means that a partner’s integration has been tested and validated as functionally and technically sound, that the partner solution is integrated with Oracle Sales and Marketing Cloud Service in a reliable, standardized way, and that the integration operates and performs as documented. Oracle Cloud provides a broad portfolio of Platform Services, Application Services, and Social Services, all on a subscription basis. Oracle Cloud delivers instant value and productivity for end users, administrators, and developers through functionally rich, integrated, secure, enterprise cloud services. Supporting Quotes “BigMachines is a leader in Configure, Price, and Quote solutions in the Cloud. Our solution delivers accurate quotes directly from an opportunity, integrated with the leading Oracle Sales and Marketing Cloud application from Oracle,” says John Pulling, Senior Vice President of Products at Big Machines. “Together, Big Machines and Oracle efficiently automate changes, enabling a faster, more efficient sales process for our joint customers.”   ”Modern marketing and sales must engage customers and prospects in real time across the web, email, social media, online and offline channels to understand where and how to allocate their budgets for maximum return,” said Srini Venkatesan, Senior VP, Products and Engineering at Marketo. “Alignment and integration with Oracle Sales and Marketing Cloud Service allows Marketo’s solutions to deliver innovative capabilities for sales and marketing to adapt and grow their business on the core Oracle platform for CRM.”   “Sales incentives are the best way to drive better performance. Well managed incentives improve the bottom line, particularly when combined with effective sales systems,” said Christopher Cabrera, president and CEO of Xactly Corporation. “With Oracle Sales and Marketing Cloud Service and Xactly working together, customers gain insight and efficiencies. The combination can create more effective compensation programs, while motivating sales to work to its full potential."   “The tremendous integration of leading ISVs with Oracle Sales and Marketing Cloud Service is a testament to the undeniable business value and demand from customers,” said Anthony Lye, SVP of Oracle CRM. “Oracle Sales and Marketing Cloud Service continues to define the industry, and we are proud to work with these leading ISVs to help users simultaneously maximize sales and revenue and extend their current deployments for a deeper and single customer viewpoint.” Supporting Resources Oracle Sales and Marketing Cloud Service Learn More About Oracle Cloud

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• SQL Server service accounts and SPNs

  - by simonsabin

  Service Principal Names (SPNs) are a must for kerberos authentication which is a must when using sharepoint, reporting services and sql server where you access one server that then needs to access another resource, this is called the double hop. The reason this is a complex problem is that the second hop has to be done with impersonation/delegation. For this to work there needs to be a way for the security system to make sure that the service in the middle is allowed to impersonate you, after all you are not giving the service your password. To do this you need to be using kerberos. The following is my simple interpretation of how kerberos works. I find the Kerberos documentation rediculously complex so the following might be sligthly wrong but I think its close enough. Keberos works on a ticketing system, the prinicipal is that you get a security token from AD and then you can pass that to the service in the middle which can then use that token to impersonate you. For that to work AD has to be able to identify who is allowed to use the token, in this case the service account.But how do you as a client know what service account the service in the middle is configured with. The answer is SPNs. The SPN is the mapping between your logical connection to the service account. One type of SPN is for the DNS name for the server and the port. i.e. MySQL.mydomain.com and 1433. You can see how this maps to SQL Server on that server, but how does it map to the account. Well it can be done in two ways, either you can have a mapping defined in AD or AD can use a default mapping (this is something I didn't know about). To map the SPN in AD then you have to add the SPN to the user account, this is documented in the first link below either directly or using a tool called SetSPN. You might say that is complex, well it is and thats why SQL Server tries to do it for you, at start up it tries to connect to AD and set the SPN on the account it is running as, clearly that can only happen IF SQL is running as a domain account AND importantly it has permission to do so. By default a normal domain user account doesn't have the correct permission, and is why so many people have this problem. If the account is a domain admin then it will have permission, but non of us run SQL using domain admin accounts do we. You might also note that the SPN contains the port number (this isn't a requirement now in sql 2008 but I won't go into that), so if you set it manually and you are using dynamic ports (the default for a named instance) what do you do, well every time the port changes you need to change the SPN allocated to the account. Thats why its advised to let SQL Server register the SPN itself. You may also have thought, well what happens if I change my service account, won't that lead to two accounts with the same SPN. Possibly. Having two accounts with the same SPN is definitely a problem. Why? Well because if there are two accounts Kerberos can't identify the exact account that the service is running as, it could be either account, and so your security falls back to NTLM. SETSPN is useful for finding duplicate SPNs Reading this you will probably be thinking Oh my goodness this is really difficult. It is however I've found today in investigating something else that there is an easy option. Use Network Service as your service account. Network Service is a special account and is tied to the computer. It appears that Network Service has the update rights to AD to set an SPN mapping for the computer account. This then allows the SPN mapping to work. I believe this also works for the local system account. To get all the SPNs in your AD run the following, it could be a large file, so you might want to restrict it to a specific OU, or CN ldifde -d "DC=<domain>" -l servicePrincipalName -F spn.txt You will read in the links below that you need SQL to register the SPN this is done how to use Kerberos authenticaiton in SQL Server - http://support.microsoft.com/kb/319723 Using Kerberos with SQL Server - http://blogs.msdn.com/sql_protocols/archive/2005/10/12/479871.aspx Understanding Kerberos and NTLM authentication in SQL Server Connections - http://blogs.msdn.com/sql_protocols/archive/2006/12/02/understanding-kerberos-and-ntlm-authentication-in-sql-server-connections.aspx Summary The only reason I personally know to use a domain account is when you can't get kerberos to work and you want to do BULK INSERT or other network service that requires access to a a remote server. In this case you have to resort to using SQL authentication and the SQL Server uses its service account to access the remote service, and thus you need a domain account. You migth need this if using some forms of replication. I've always found Kerberos awkward to setup and so fallen back to this domain account approach. So in summary to get Kerberos to work try using the network service or local system accounts. For a great post from the Adam Saxton of the SQL Server support team go to http://blogs.msdn.com/psssql/archive/2010/03/09/what-spn-do-i-use-and-how-does-it-get-there.aspx 

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• Can’t Miss Webinar: The Nine Cs of Customer Engagement

  - by Christie Flanagan

  In recent years, we’ve seen social media evolve from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value.  Yet, with the onset of social media fatigue, time seems to be running out for businesses to make the most out of this important channel for customer engagement. Attend our upcoming webcast to hear industry analyst R “Ray” Wang of Constellation Research explain how to apply the nine Cs of customer engagement. Hosted by Senior Director of Evangelism for Oracle WebCenter, Christian Finn, this webcast promises a lively discussion where you'll learn: How to overcome social media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement This event is part of our Social Business Thought Leaders Webcast Series featuring industry experts with leading perspectives about how social tools, technology, and the changing workplace are affecting businesses today. You can register for upcoming webcasts or view past webcasts on demand here.

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• Forrester- The Right Customer Experience Strategy

  - by Divya Malik

  I am blogging from a warm, sunny NYC today. We are here, sponsoring and attending Forrester's Customer Experience Forum 2011. Customer Experience Management has been a key area of focus for us in CRM. Our VP of CRM and eCommerce Product Marketing Kirk Mosher will be the first presenter of the Day (Tuesday morning at 7.30 am) with a breakfast session titled "Winning With A Superior Cross-Channel Customer Experience" . We are also showcasing some exciting new demos across our CRM and Commerce product lines in the areas of Integrated Sales and Marketing, Multi-Channel Commerce and Integrated Outlook and Mobile solutions on the demo floor. For those of you who are attending, do stop by, and see the latest in CRM innovations from Oracle, and talk to some experienced sales consultants. You can find more information about Oracle's CRM solutions here.  

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• Innovating with Customer Needs Management

  - by Anurag Batra

  We're pleased to announce the addition of Agile Customer Needs Management (CNM) to the portfolio of PLM offerings by Oracle. CNM allows manufacturing companies to capture the voice of the customer and market, and arm their product designers with the information that they need to better meet customer requirements. It's an Enterprise 2.0 product that focuses on the quick information capture, ease of organizing information and association of that information with the product record - some of the key aspects of early stage innovation. Read on to learn more about this revolutionary new product that redefines how information is used to drive innovation.

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• The Modern Marketer’s Guide to Connected Customer Journeys

  - by Richard Lefebvre

  By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellar experience at every touch point. And when you don’t get it, that brand has potentially alienated the experience, as well as their shot at engaging with you in more meaningful ways. Oracle Marketing Cloud partnered with marketingfinder.co.uk to conduct a survey exploring how marketers are adapting to this new age of the customer and the challenges they face. Less than half (40%) of marketers in the study were able to track the customer journey across channels. These findings, as well as other data points showcasing marketers’ challenges, are explored in our latest eBook, “The Modern Marketer's Guide to Connected Customer Journeys.” Read the entire article and order your copy of the full report here

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• Europe's Largest Customer Engagement Conference

  - by Charles Knapp

  What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage and retain your customers. For example, Oracle's Melissa Boxer will deliver a Keynote on "Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences." Sundar Swaminathan will speak on "Powering Rich Cross-Channel Customer Experiences with Next-Gen Loyalty Programs." You'll learn best practices from global thought leaders who are producing real results. Learn more about the Conference.

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• Implementing Oracle Exadata for Oracle Utilities Customer Care And Billing

  - by ACShorten

  In association with our performance team, a new whitepaper has been released for Oracle Utilities Customer Care And Billing that outlines the best practices for using Oracle Exadata with that product. The advice in the whitepaper is based upon certification and performance testing performed by our internal performance teams to assit in sites implementing the database component of Oracle Utilities Customer Care And Billing on an Oracle Exadata platform. It is recommended that the contents of this whitepaper be used alongside existing best practices for the Oracle Exadata platform. The whitepaper is available from My Oracle Support under Implementing Oracle Exadata with Oracle Utilities Customer Care and Billing (Dod Id: 1486886.1)

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• E-commerce for custom orders/customer image upload

  - by ansarob

  We have a client that needs an e-commerce site set up pretty quickly. As I have no experience with e-commerce, I am looking for some guidance. Basically, the two big features we need are: Ability for customer to add info about order (example: the name the customer wants to be put on the customizable product they ordered) Ability for customer to upload photo of product to be customized I hope this makes sense. Right now I am really looking into Shopify, but I can't tell if it does everything we need. I know you can add order notes when checking out, but not sure about image upload (maybe it can be added as an app through the API?).

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• New Solaris 11 Customer Maintenance Lifecycle blog

  - by user12244672

  Hi Folks, On the basis that you can't have too much of a good thing, I've started a 2nd blog, the Solaris11Life blog , to enable me to blog about all aspects of the Solaris 11 Customer Maintenance Lifecycle, including policies, best practices, resource links, clarifications, and anything else which I hope you may find useful. In my first post, I share my Solaris 11 Customer Maintenance Lifecycle presentation, which I gave at Oracle Open World and the recent Deutsche Oracle Anwendergruppe (DOAG) conference. I'll be posting lots more there in the coming week as time allows, including secret handshake stuff on how to interpret IPS FMRI version strings. In future, I'll post any Solaris 11 Customer Maintenance Lifecycle related material on the Solaris11Life blog, http://blogs.oracle.com/Solaris11Life , and any Solaris 10 or below material here on the Patch Corner blog, http://blogs.oracle.com/patch . Best Wishes, Gerry.

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• Oracle OpenWorld Update -- Scaling Infrastructure to Meet Business Growth: A Coherence Customer Panel

  - by Ruma Sanyal

  Today being the Monday of OpenWorld is packed with great content and sessions. I have already blogged about the general session by Ajay Patel and the classic Cloud Application Foundation roadmap and strategy session by Mike Lehmann. But we will be remiss if we don’t list the customer panel for Coherence. Come listen to customers spanning a wide variety of industries such as consumer goods, railways, and agricultural biotechnology discuss how Oracle Coherence enables business growth, cost cutting, and improved customer experience. You will learn how Coherence helps scale services cost-effectively, improve performance, and assure service availability in both on-premises and cloud deployments. Each customer will present details of their specific use cases, benefits and war stories of developing, deploying and managing some of the largest data grid deployments in the world. The session will be moderated by Cameron Purdy, VP of Development, and Mr. Coherence himself J For more information about this and other Coherence sessions, review the Coherence Focus on document. Details: Monday, 10/1, 12:15 p.m. - 1:15 p.m., Moscone South Room 309

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• Packaging a web application for deploying at customer site

  - by chitti

  I want to develop a django webapp that would get deployed at the customer site. The web app would run in a private cloud environment (ESX server here) of the customer. My web app would use a mysql database. The problem is I would not have direct access/control of the webapp. My question is, how to package such a web application with it's database and other entities so that it's easier to upgrade/update the app and it's database in future. Right now the idea I have is that I would provide a vm with the django app and database setup. The customer can just start the vm and he would have the webapp running. What are the other options I should consider?

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• 11/28 Webinar: How Marketers Are Crafting Customer Experiences

  - by Charles Knapp

  According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business customers complete 57% of their buying journey without a salesperson. So, what are savvy marketers doing to stay involved in the customer journey?  Marketers are at the epicenter of turning "big data" into insights that are acted upon by the company and customers. Drawing upon social, transactional, and online behavioral insights, marketers are making customer interactions easier and more rewarding. Marketers are personalizing and innovating customer connections across new channels and devices, especially for interactions that span channels. Learn more about three key innovation strategies in an informative webcast sponsored by the Internet Marketing Association, University of California Irvine Extension, and Oracle on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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• Web App vs Portal Platform - convincing the customer

  - by shinynewbike

  We're evaluating a set of requirements for a customer who wants Liferay which mainly has AAA and Web CMS requirements, and allowing user to upload their own content. Also all inetgration is via web services. However there is no need for other features such as actual "portlets", i18n, mashups, skins, themes, tagging, social presence, no collaboration etc So we feel we can do this as a standard JEE web app and not use Liferay (or any other portal product) since these are overheads we dont need. The customer feels the Web CMS requirements + user upload justify the "portal" product. Can anyone help me with some points to convince the customer? Assuming our point of view is right.

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• De-facto standards for customer information record

  - by maasg

  I'm currently evaluating a potential new project that involves creating a DB for typical customer information (userid, pwd, first & last name, email, adress, telfnr ...). At this point, requirements are only roughly defined. The customer DB is expected in the O(millions) of records. In order to calculate some back-of-the-envelope numbers for DB sizing and evaluate potential DB options & architectures, I'm looking for some de-facto standards for these kind of records. In particular, the std size of every field (first name, last name, address,...) or typical avg for a simple customer record would be great info. With so many e-commerce websites out there, there should be some kind of typical config that can be reused and avoid re-inventing the wheel. Any ideas?

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• How do you balance the speed of Sprints with the customer's conservative adoption schedule?

  - by Cheeso

  I'd prefer to have sprints that last 3-4 weeks, but customers don't want to adopt new feature/function every 3-4 weeks. Existing customers are conservative and, once we meet their minimum bar for features and capabilities, they like to remain on a stable release for much longer than 4 weeks. Even a 3-month cycle would be pushing it for them. On the other hand, newer customers tend to have more feature requests, and are willing to follow sprints. But this willingness dissipates after we've met their bar. How do you balance the need for rapid sprints with the customer's conservative view of application change? I'm particularly interested in SaaS scenarios.

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• Are Windows Domain Service Accounts Really Necessary?

  - by Zach Bonham

  One of the biggest problems we have in automating application deployments is the idea that running IIS AppPools and Windows Services under domain service accounts is a 'best practice'. Unfortunately, this best practice sometimes causes deployment headaches in that either we need to provision a new domain level service account quickly, or once we have the account, we now need to manage the account credentials. I had a great conversation about not making domain level service accounts a requirement and effectively taking one of two approaches: Secure at the node level using machine account(domain\machine$) and add the node to appropriate ActiveDirectory/Sql groups/roles Create local app specific accounts on each machine (machine\myapp) and add that account to appropriate ActiveDirectory/Sql groups/roles (the password here can change per deployment, it doesn't need to be stored) In both cases, it seems that its easier to manage either adding an account to appropriate group/role, or even stand up new, local account, than it is to have to provision a new domain level account and manage those credentials. This would hopefully ease the management burden on ActiveDirectory, Sql Server and Operations teams as there would be no more password management. We've not actually been able to implement this in practice yet. I am coming from a development background, so I'm curious as to how many ways this approach could go wrong? Can we really get rid of domain level service accounts with this direction? I'd appreciate any thoughts from anyone who has taken this path! Thanks! Zach

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• Calling a WCF service from another WCF service

  - by ultraman69

  Hi ! I have a WCF service hosted on a windows service on my Server1. It also has IIS on this machine. I call the service from a web app and it works fine. But within this service, I have to call another WCF sevice (also hosted on a windows service) located on Server2. The security credentials are set to "Message" and "Username". I have an error like "SOAP protcol negociation failed". It's a problem with my server certificate public key that doesn't seem to be recognise. However, if I call the service on the Server2 from Server1 in a console app, it works fine. I followed this tutorial to set up my certificates : http://www.codeproject.com/KB/WCF/wcf_certificates.aspx Here's the config file from my service on Server1 that tries to call the second one : <endpoint address="" binding="wsHttpBinding" contract="Microsoft.ServiceModel.Samples.ITraitement" /> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services> <client> <endpoint address="http://Server2:8000/servicemodelsamples/service" behaviorConfiguration="myClientBehavior" binding="wsHttpBinding" bindingConfiguration="MybindingCon" contract="Microsoft.ServiceModel.Samples.ICalculator" name=""> <identity> <dns value="ODWCertificatServeur" /> </identity> </endpoint> </client> <bindings> <wsHttpBinding> <binding name="MybindingCon"> <security mode="Message"> <message clientCredentialType="UserName" /> </security> </binding> </wsHttpBinding> </bindings> <behaviors> <serviceBehaviors> <behavior name="ServiceTraitementBehavior"> <serviceMetadata httpGetEnabled="True"/> <serviceDebug includeExceptionDetailInFaults="True" /> </behavior> </serviceBehaviors> <endpointBehaviors> <behavior name="myClientBehavior"> <clientCredentials> <clientCertificate findValue="MachineServiceTraitement" x509FindType="FindBySubjectName" storeLocation="LocalMachine" storeName="My" /> <serviceCertificate> <authentication certificateValidationMode="ChainTrust" revocationMode="NoCheck"/> </serviceCertificate> </clientCredentials> </behavior> </endpointBehaviors> </behaviors> And here's the config file from the web app that calls the service on Server1 : <system.serviceModel> <bindings> <wsHttpBinding> <binding name="WSHttpBinding_ITraitement" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" bypassProxyOnLocal="false" transactionFlow="false" hostNameComparisonMode="StrongWildcard" maxBufferPoolSize="524288" maxReceivedMessageSize="65536" messageEncoding="Text" textEncoding="utf-8" useDefaultWebProxy="true" allowCookies="false"> <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" /> <reliableSession ordered="true" inactivityTimeout="00:10:00" enabled="false" /> <security mode="Message"> <transport clientCredentialType="Windows" proxyCredentialType="None" realm="" /> <message clientCredentialType="Windows" negotiateServiceCredential="true" algorithmSuite="Default" establishSecurityContext="true" /> </security> </binding> </wsHttpBinding> </bindings> <client> <endpoint address="http://localhost:8020/ServiceTraitementPC" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_ITraitement" contract="ITraitement" name="WSHttpBinding_ITraitement"> </endpoint> </client> Any idea why it works if if I call it in a console app and not from my service ? Maybe it has something to do with the certificateValidationMode="ChainTrust" ?

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• Android: restful API service

  - by Martyn

  Hey, I'm looking to make a service which I can use to make calls to a web based rest api. I've spent a couple of days looking through stackoverflow.com, reading books and looking at articles whilst playing about with some code and I can't get anything which I'm happy with. Basically I want to start a service on app init then I want to be able to ask that service to request a url and return the results. In the meantime I want to be able to display a progress window or something similar. I've created a service currently which uses IDL, I've read somewhere that you only really need this for cross app communication, so think these needs stripping out but unsure how to do callbacks without it. Also when I hit the post(Config.getURL("login"), values) the app seems to pause for a while (seems weird - thought the idea behind a service was that it runs on a different thread!) Currently I have a service with post and get http methods inside, a couple of AIDL files (for two way communication), a ServiceManager which deals with starting, stopping, binding etc to the service and I'm dynamically creating a Handler with specific code for the callbacks as needed. I don't want anyone to give me a complete code base to work on, but some pointers would be greatly appreciated; even if it's to say I'm doing it completely wrong. I'm pretty new to Android and Java dev so if there are any blindingly obvious mistakes here - please don't think I'm a rubbish developer, I'm just wet behind the ears and would appreciate being told exactly where I'm going wrong. Anyway, code in (mostly) full (really didn't want to put this much code here, but I don't know where I'm going wrong - apologies in advance): public class RestfulAPIService extends Service { final RemoteCallbackList<IRemoteServiceCallback> mCallbacks = new RemoteCallbackList<IRemoteServiceCallback>(); public void onStart(Intent intent, int startId) { super.onStart(intent, startId); } public IBinder onBind(Intent intent) { return binder; } public void onCreate() { super.onCreate(); } public void onDestroy() { super.onDestroy(); mCallbacks.kill(); } private final IRestfulService.Stub binder = new IRestfulService.Stub() { public void doLogin(String username, String password) { Message msg = new Message(); Bundle data = new Bundle(); HashMap<String, String> values = new HashMap<String, String>(); values.put("username", username); values.put("password", password); String result = post(Config.getURL("login"), values); data.putString("response", result); msg.setData(data); msg.what = Config.ACTION_LOGIN; mHandler.sendMessage(msg); } public void registerCallback(IRemoteServiceCallback cb) { if (cb != null) mCallbacks.register(cb); } }; private final Handler mHandler = new Handler() { public void handleMessage(Message msg) { // Broadcast to all clients the new value. final int N = mCallbacks.beginBroadcast(); for (int i = 0; i < N; i++) { try { switch (msg.what) { case Config.ACTION_LOGIN: mCallbacks.getBroadcastItem(i).userLogIn( msg.getData().getString("response")); break; default: super.handleMessage(msg); return; } } catch (RemoteException e) { } } mCallbacks.finishBroadcast(); } public String post(String url, HashMap<String, String> namePairs) {...} public String get(String url) {...} }; A couple of AIDL files: package com.something.android oneway interface IRemoteServiceCallback { void userLogIn(String result); } and package com.something.android import com.something.android.IRemoteServiceCallback; interface IRestfulService { void doLogin(in String username, in String password); void registerCallback(IRemoteServiceCallback cb); } and the service manager: public class ServiceManager { final RemoteCallbackList<IRemoteServiceCallback> mCallbacks = new RemoteCallbackList<IRemoteServiceCallback>(); public IRestfulService restfulService; private RestfulServiceConnection conn; private boolean started = false; private Context context; public ServiceManager(Context context) { this.context = context; } public void startService() { if (started) { Toast.makeText(context, "Service already started", Toast.LENGTH_SHORT).show(); } else { Intent i = new Intent(); i.setClassName("com.something.android", "com.something.android.RestfulAPIService"); context.startService(i); started = true; } } public void stopService() { if (!started) { Toast.makeText(context, "Service not yet started", Toast.LENGTH_SHORT).show(); } else { Intent i = new Intent(); i.setClassName("com.something.android", "com.something.android.RestfulAPIService"); context.stopService(i); started = false; } } public void bindService() { if (conn == null) { conn = new RestfulServiceConnection(); Intent i = new Intent(); i.setClassName("com.something.android", "com.something.android.RestfulAPIService"); context.bindService(i, conn, Context.BIND_AUTO_CREATE); } else { Toast.makeText(context, "Cannot bind - service already bound", Toast.LENGTH_SHORT).show(); } } protected void destroy() { releaseService(); } private void releaseService() { if (conn != null) { context.unbindService(conn); conn = null; Log.d(LOG_TAG, "unbindService()"); } else { Toast.makeText(context, "Cannot unbind - service not bound", Toast.LENGTH_SHORT).show(); } } class RestfulServiceConnection implements ServiceConnection { public void onServiceConnected(ComponentName className, IBinder boundService) { restfulService = IRestfulService.Stub.asInterface((IBinder) boundService); try { restfulService.registerCallback(mCallback); } catch (RemoteException e) {} } public void onServiceDisconnected(ComponentName className) { restfulService = null; } }; private IRemoteServiceCallback mCallback = new IRemoteServiceCallback.Stub() { public void userLogIn(String result) throws RemoteException { mHandler.sendMessage(mHandler.obtainMessage(Config.ACTION_LOGIN, result)); } }; private Handler mHandler; public void setHandler(Handler handler) { mHandler = handler; } } Service init and bind: // this I'm calling on app onCreate servicemanager = new ServiceManager(this); servicemanager.startService(); servicemanager.bindService(); application = (ApplicationState)this.getApplication(); application.setServiceManager(servicemanager); service function call: // this lot i'm calling as required - in this example for login progressDialog = new ProgressDialog(Login.this); progressDialog.setMessage("Logging you in..."); progressDialog.show(); application = (ApplicationState) getApplication(); servicemanager = application.getServiceManager(); servicemanager.setHandler(mHandler); try { servicemanager.restfulService.doLogin(args[0], args[1]); } catch (RemoteException e) { e.printStackTrace(); } ...later in the same file... Handler mHandler = new Handler() { public void handleMessage(Message msg) { switch (msg.what) { case Config.ACTION_LOGIN: if (progressDialog.isShowing()) { progressDialog.dismiss(); } try { ...process login results... } } catch (JSONException e) { Log.e("JSON", "There was an error parsing the JSON", e); } break; default: super.handleMessage(msg); } } }; Any and all help is greatly appreciated and I'll even buy you a coffee or a beer if you fancy :D Martyn

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