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  • Using YQL multi-query & XPath to parse HTML, how to escape nested quotes?

    - by Tivac
    The title is more complicated than it has to be, here's the problem query. SELECT * FROM query.multi WHERE queries=" SELECT * FROM html WHERE url='http://www.stumbleupon.com/url/http://www.guildwars2.com' AND xpath='//li[@class=\"listLi\"]/div[@class=\"views\"]/a/span'; SELECT * FROM xml WHERE url='http://services.digg.com/1.0/endpoint?method=story.getAll&link=http://www.guildwars2.com'; SELECT * FROM json WHERE url='http://api.tweetmeme.com/url_info.json?url=http://www.guildwars2.com'; SELECT * FROM xml WHERE url='http://api.facebook.com/restserver.php?method=links.getStats&urls=http://www.guildwars2.com'; SELECT * FROM json WHERE url='http://www.reddit.com/button_info.json?url=http://www.guildwars2.com'" Specifically this line, xpath='//li[@class=\"listLi\"]/div[@class=\"views\"]/a/span' It's problematic because of the quoting, I have to nest them three levels deep and I've run out of quote characters to use. I've tried the following variations without success: //no attribute quoting xpath='//li[@class=listLi]/div[@class=views]/a/span' //try to quote attribute w/ backslash & single quote xpath='//li[@class=\'listLi\']/div[@class=\'views\']/a/span' //try to quote attribute w/ backslash & double quote xpath='//li[@class=\"listLi\"]/div[@class=\"views\"]/a/span' //try to quote attribute with double single quotes, like SQL xpath='//li[@class=''listLi'']/div[@class=''views'']/a/span' //try to quote attribute with double double quotes, like SQL xpath='//li[@class=""listLi""]/div[@class=""views""]/a/span' //try to quote attribute with quote entities xpath='//li[@class=&quot;listLi&quot;]/div[@class=&quot;views&quot;]/a/span' //try to surround XPath with backslash & double quote xpath=\"//li[@class='listLi']/div[@class='views']/a/span\" //try to surround XPath with double double quote xpath=""//li[@class='listLi']/div[@class='views']/a/span"" All without success. I don't see much out there about escaping XPath strings but everything I've found seems to be variations on using concat (which won't help because neither ' nor " are available) or html entities. Not using quotes for the attributes doesn't throw an error but fails because it's not the actual XPath string I need. I don't see anything in the YQL docs about how to handle escaping. I'm aware of how edge-casey this is but was hoping they'd have some sort of escaping guide.

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  • Django: A Result Specific Numeration for Pagination.

    - by TheLizardKing
    Simply put I want what http://www.reddit.com/ and http://news.ycombinator.com/ have to the left of every link. A numerated link starting with 1 and continuing to the next page by means of pagination. I really enjoy using generic views and their built-in pagination for Django and it seems to allow me access to these values if I was on page 3 with 2 items per page. {'MEDIA_URL': ''} {'LANGUAGES': '<<languages>>', 'LANGUAGE_BIDI': False, 'LANGUAGE_CODE': 'en-us'} {'debug': True, 'sql_queries': '<<sql_queries>>'} {'messages': [], 'perms': <django.core.context_processors.PermWrapper object at 0xadedeec>, 'user': <User: thelizardking>} {'first_on_page': 5, 'has_next': True, 'has_previous': True, 'hits': 7, 'is_paginated': True, 'last_on_page': 6, 'links_list': [<Link: Funky Town>, <Link: Apple Jax>], 'next': 4, 'page': 3, 'page_obj': <Page 3 of 4>, 'page_range': [1, 2, 3, 4], 'pages': 4, 'paginator': <django.core.paginator.Paginator object at 0xadf914c>, 'previous': 2, 'results_per_page': 2} I know there is an add filter for templates but that's as close as I think I can get and that really doesn't do what I want. Am I going to have to use a custom template filter here or is there something I am not seeing?

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  • CSS animated menu

    - by Andrea
    I am trying to obtain something similar to the "share this on..." menu here but I don't quite understand how they are doing this, even after a look at their CSS. I refer to the fact that the images show up on hover. My first attempt would be something like <div id="share_on"> <ul> <li><a href="#"><img src="shareon-digg.png" /></a></li> <li><a href="#"><img src="shareon-reddit.png" /></a></li> ... <li><a href="#"><img src="shareon-stumbleupon.png" /></a></li> </ul> </div> and the CSS: #share_on {overflow: hidden} #share_on ul {margin-bottom: -16px} #share_on li {display: inline} #share_on li:hover {margin-top: -16px} Of course this does not work, which is why I am asking here. In the inactive state, only half of the icon shows up, which is the expected behaviour. But on hover, nothing changes. I also have tried some variations, like #share_on li:hover {margin-bottom: 16px} or #share_on li:hover {padding-bottom: 16px} but none of these works. Any ideas?

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  • mtl, transformers, monads-fd, monadLib, and the paradox of choice

    - by yairchu
    Hackage has several packages for monad transformers: mtl: Monad transformer library transformers: Concrete functor and monad transformers monads-fd: Monad classes, using functional dependencies monads-tf: Monad classes, using type families monadLib: A collection of monad transformers. mtl-tf: Monad transformer library using type families mmtl: Modular Monad transformer library mtlx: Monad transformer library with type indexes, providing 'free' copies. compose-trans: Composable monad transformers (and maybe I missed some) Which one shall we use? mtl is the one in the Haskell Platform, but I keep hearing on reddit that it's uncool. But what's bad about choice anyway, isn't it just a good thing? Well, I saw how for example the authors of data-accessor had to make all these to cater to just the popular choices: data-accessor-monadLib library: Accessor functions for monadLib's monads data-accessor-monads-fd library: Use Accessor to access state in monads-fd State monad class data-accessor-monads-tf library: Use Accessor to access state in monads-tf State monad type family data-accessor-mtl library: Use Accessor to access state in mtl State monad class data-accessor-transformers library: Use Accessor to access state in transformers State monad I imagine that if this goes on and for example several competing Arrow packages evolve, we might see something like: spoonklink-arrows-transformers, spoonklink-arrows-monadLib, spoonklink-tfArrows-transformers, spoonklink-tfArrows-monadLib, ... And then I worry that if spoonklink gets forked, Hackage will run out of disk space. :) Questions: Why are there so many monad transformer packages? Why is mtl [considered] uncool? What are the key differences? Most of these seemingly competing packages were written by Andy Gill and are maintained by Ross Paterson. Does this mean that these packages are not competing but rather work together in some way? And do Andy and Ross consider any of their own packages as obsolete? Which one should me and you use?

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  • Extract a pattern from the output of curl

    - by allentown
    I would like to use curl, on the command line, to grab a url, pipe it to a pattern, and return a list of urls that match that pattern. I am running into problems with greedy aspects of the pattern, and can not seem to get past it. Any help on this would be apprecaited. curl http://www.reddit.com/r/pics/ | grep -ioE "http://imgur\.com/.+(jpg|jpeg|gif|png)" So, grab the data from the url, which returns a mess of html, which may need some linebreaks somehow replaced in, onless the regex can return more than one pattern in a single line. The patter is pretty simple, any string that matches... starts with http://imgur.com/ has A-Z a-z 0-9 (maybe some others) and is so far, 5 chars long, 8 should cover it forever if I wanted to limit that aspect of the patter, which I don't ends in a .grraphic_file_format_extention (jpg, jpeg, gif, png) Thats about it, at that url, with default settings, I should generally get back a good set of images. I would not be objectionable to using the RSS feel url for the same page, it may be easier to parse actually. Thanks everyone!

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  • Personal Cache vs Memcache?

    - by Kerry
    I have a personal caching class, which can be seen here ( based off WordPress' ): http://pastie.org/988427 I recently learned about memcache and it said to memcache EVERYTHING: http://highscalability.com/blog/2010/5/17/7-lessons-learned-while-building-reddit-to-270-million-page.html My first thought was just to keep my class with the current functions and make it use memcache instead -- is there any downside to doing this? The main difference I see is that memcache stays on with the server from page to page, while mine is for 1 page load. The problem I see arising, and this is with any system, is that they're dynamic. They change all the time. Whether its search results, visible products, etc. etc. If it's all cached, won't the create a problem? Is there a way to handle this? Obviously if something is bringing back the same results everytime it would be cached, but that's why I was doing it on a per page load basis. I'm sure there is a way to handle this, or is the cache time usually set between 5 minutes and an hour?

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  • Undefined variable error when parsing json

    - by Ben Shelock
    I'm trying to parse the json grabbed from here. Basically what I do is iterate over the items, sort them, then display them. But I get an error saying data.data.children[i] is undefined. I can't think why it's doing it though? var json = 'http://www.reddit.com/reddits/mine/.json'; GM_xmlhttpRequest({ method: "GET", url: json, onload: reddits }); function reddits(response){ var txt = response.responseText; var data; var suggested = document.getElementById('suggested-reddits'); if(window.JSON && JSON.parse){ data = JSON.parse(txt); } else{ data = eval("("+txt+")"); } suggested.innerHTML += '<span>reddits you\'re subscribed to </span> <ul id="rsub"></ul>'; GM_addStyle('#rsub{width: 500px;}'); var reddits = new Array(); var rsub = document.getElementById('rsub'); for(i = 0; i <= data.data.children.length; i++){ var r = data.data.children[i].data.display_name; reddits.push(r); } sort(reddits); for(i = 0; i <= reddits.length; i++){ rsub.innerHTML += '<li><a href="#" onclick="set_sr_name(this); return false">' + reddits[i] + '</a></li>'; } }

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  • Why doesn't this simple regex match what I think it should?

    - by Kevin Stargel
    I have a data file that looks like the following example. I've added '%' in lieu of \t, the tab control character. 1234:56% Alice Worthington alicew% Jan 1, 2010 10:20:30 AM% Closed% Development Digg: Reddit: Update%% file-one.txt% 1.1% c:/foo/bar/quux Add%% file-two.txt% 2.5.2% c:/foo/bar/quux Remove%% file-three.txt% 3.4% c:/bar/quux Update%% file-four.txt% 4.6.5.3% c:/zzz ... many more records of the above form The records I'm interested in are the lines beginning with "Update", "Add", "Remove", and so on. I won't know what the lines begin with ahead of time, or how many lines precede them. I do know that they always begin with a string of letters followed by two tabs. So I wrote this regex: generate-report-for 1234:56 | egrep "^[[:alpha:]]+\t\t.+" But this matches zero lines. Where did I go wrong? Edit: I get the same results whether I use '...' or "..." for the egrep expression, so I'm not sure it's a shell thing.

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  • Django: Applying Calculations To A Query Set

    - by TheLizardKing
    I have a QuerySet that I wish to pass to a generic view for pagination: links = Link.objects.annotate(votes=Count('vote')).order_by('-created')[:300] This is my "hot" page which lists my 300 latest submissions (10 pages of 30 links each). I want to now sort this QuerySet by an algorithm that HackerNews uses: (p - 1) / (t + 2)^1.5 p = votes minus submitter's initial vote t = age of submission in hours Now because applying this algorithm over the entire database would be pretty costly I am content with just the last 300 submissions. My site is unlikely to be the next digg/reddit so while scalability is a plus it is required. My question is now how do I iterate over my QuerySet and sort it by the above algorithm? For more information, here are my applicable models: class Link(models.Model): category = models.ForeignKey(Category, blank=False, default=1) user = models.ForeignKey(User) created = models.DateTimeField(auto_now_add=True) modified = models.DateTimeField(auto_now=True) url = models.URLField(max_length=1024, unique=True, verify_exists=True) name = models.CharField(max_length=512) def __unicode__(self): return u'%s (%s)' % (self.name, self.url) class Vote(models.Model): link = models.ForeignKey(Link) user = models.ForeignKey(User) created = models.DateTimeField(auto_now_add=True) def __unicode__(self): return u'%s vote for %s' % (self.user, self.link) Notes: I don't have "downvotes" so just the presence of a Vote row is an indicator of a vote or a particular link by a particular user.

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  • Validating JSP's and HTML Forms, Server-side or Client-side, or both?

    - by CitadelCSAlum
    I am aware that I can Google "HTML Form Validation" and would get a billion tutorials. I am well aware that I can use simple JavaScript to validate form input, but I have been told that this is not necessarily an efficient method. I have also heard that it is a best practice to validate both client and server-side code. OK! Well, What exactly does this mean besides writing code on both? Does it mean I do some with JavaScript and other with Servlet's or does it mean that I write identical validation methods on both? My real question is can anybody give me insight and direction as how to go about validation my HTML forms. I am using JSP's and Servlet's and I have tons of form validation to do. I have already done minor form validation with regex in Java, but want to figure out if Im heading in the right track before I write any more code. Only productive answers please, If I wanted negative feedback on how inexperienced I was, I would have gone to Reddit. Thanks!

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  • How would a user stay logged in to a REST-based website?

    - by unforgiven3
    A year or so ago I asked this question: Can you help me understand this? “Common REST Mistakes: Sessions are irrelevant”. My question was essentially this: Okay, I get that HTTP authentication is done automatically on every message - but how? Is the username/password sent with every request? Doesn't that just increase attack surface area? I feel like I'm missing part of the puzzle. The answers I received made perfect sense in the context of a mobile (iPhone, Android, WP7) app - when talking to a REST service, the app would just send user credentials along with each request. That worked great for me. But now, I would like to better understand how one would secure a REST-like website, like StackOverflow itself or something like Reddit. How would things work if it was a user logged in via a web browser instead of logged in via an iPhone app? What happens when a user logs in? Are the credentials saved in the browser somehow? How would the browser know what credentials to send with subsequent REST requests? What if it's a JavaScript call to a webservice? How would the JavaScript call include user credentials? I'll be quite frank: my understanding of security when it comes to websites is pretty limited. I enjoyed working with REST services from an app perspective, but now I want to try and build a website that is based on REST principles, and I'm finding myself to be pretty lost. If there is anything in the above question that is unclear that you'd like me to clarify, please leave a comment and I'll address it.

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  • Algorithm to determine if array contains n...n+m?

    - by Kyle Cronin
    I saw this question on Reddit, and there were no positive solutions presented, and I thought it would be a perfect question to ask here. This was in a thread about interview questions: Write a method that takes an int array of size m, and returns (True/False) if the array consists of the numbers n...n+m-1, all numbers in that range and only numbers in that range. The array is not guaranteed to be sorted. (For instance, {2,3,4} would return true. {1,3,1} would return false, {1,2,4} would return false. The problem I had with this one is that my interviewer kept asking me to optimize (faster O(n), less memory, etc), to the point where he claimed you could do it in one pass of the array using a constant amount of memory. Never figured that one out. Along with your solutions please indicate if they assume that the array contains unique items. Also indicate if your solution assumes the sequence starts at 1. (I've modified the question slightly to allow cases where it goes 2, 3, 4...) edit: I am now of the opinion that there does not exist a linear in time and constant in space algorithm that handles duplicates. Can anyone verify this? The duplicate problem boils down to testing to see if the array contains duplicates in O(n) time, O(1) space. If this can be done you can simply test first and if there are no duplicates run the algorithms posted. So can you test for dupes in O(n) time O(1) space?

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  • How to increase my "advanced" knowledge of PHP further? (quickly)

    - by Kerry
    I have been working with PHP for years and gotten a very good grasp of the language, created many advanced and not-so-advanced systems that are working very well. The problem I'm running into is that I only learn when I find a need for something that I haven't learned before. This causes me to look up solutions and other code that handles the problem, and so I will learn about a new function or structure that I hadn't seen before. It is in this way that I have learned many of my better techniques (such as studying classes put out by Amazon, Google or other major companies). The main problem with this is the concept of not being able to learn something if you don't know it exists. For instance, it took me several months of programming to learn about the empty() function, and I simply would check the string length using strlen() to check for empty values. I'm now getting into building bigger and bigger systems, and I've started to read blogs like highscalability.com and been researching MySQL replication and server data for scaling. I know that structure of your code is very important to make full systems work. After reading a recent blog about reddit's structure, it made me question if there is some standard or "accepted systems" out there. I have looked into frameworks (I've used Kohana, which I regretted, but decided that PHP frameworks were not for me) and I prefer my own library of functions rather than having a framework. My current structure is a mix between WordPress, Kohana and my own knowledge. The ways I can see as being potentially beneficial are: Read blogs Read tutorials Work with someone else Read a book What would be the best way(s) to "get to the next level" the level of being a very good system developer?

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  • OS X Snow Leopard 10.6 Refuses to Load Websites the first time intermittently

    - by Brandon
    Many times when I am browsing the web, Snow Leopard will sit and load a site for 20 seconds or more, until it times out and says it cannot be displayed. If I refresh, it loads RIGHT away, every time. The issue is intermittent but happens from once every couple of days to a few times a day. So the long and short of it is this: Aluminum MacBook (Non-Pro) 2.4GHz Core2Duo, 4GB DDR3 I am using 10.6.6 but I have had this issue since 10.6.0 It happens in Firefox, Chrome, and Safari I have flushed my DNS (using the command 'blablabla flush') I am using custom DNS servers which I hoped would fix it but it had no effect* I am running Apache currently but haven't been for most of the time I've reformatted multiple times, always experiencing the issue I am on Cox cable internet, with a Motorola Surfboard & a Belkin F6D4230-4 v1 (Pre?) N wireless router. I've put the router in G only & N only & G+N to no effect It seems to be domain dependant as I can sometimes load the Google cache right away, and sometimes other sites will load but Google will refuse My Powerbook G4 with Leopard, other Windows XP laptops, & my wired Win7 desktop do not suffer from the issue. *I recently started using these to escape the awful Cox redirect page on timeouts I'm almost positive the issue has happened on other networks but I can't recall a specific instance (I have a terrible memory). The problem is intermittent and fixable enough (I just have to wait until it times out and hit refresh one time) but incredibly annoying since I'm constantly reading documentation from a large variety of sites. EDIT: To clarify, this happens with ALL sites, not only specific sites. I haven't been able to detect any pattern to the failures, but one day Google.com will refuse to load while reddit.com will, and the next day vice versa. Keep in mind that waiting for a timeout and hitting refresh loads the page right away, every time. If I don't wait for the timeout, opening more links, hitting refresh, and clicking the link a billion times have no effect. It seems to be domain neutral, affecting sites seemingly at random. It doesn't seem to have anything to do with connection inactivity either, because I will be SSHed into different servers, uploading files, browsing, downloading, etc, and it will just quit loading Jquery.com (for example) until I sit and wait for a timeout. /EDIT This is my last resort. Please, someone, tell me what is happening. Thank you.

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  • How to block subreddits with BIND9?

    - by user1391189
    Please help me block NSFW subreddits like this one (http://www.reddit.com/r/NSFW/) I would like to keep access to SFW subreddits, but block certain subreddits that are distracting or NSFW. I know how to filter domains. (see files below) But how do I apply the filter only to certain subreddits? So far I have set up the following files: blocklist.conf zone "adimages.go.com" { type master; file "dummy-block"; }; zone "admonitor.net" { type master; file "dummy-block"; }; zone "ads.specificpop.com" { type master; file "dummy-block"; }; ... named.conf options { allow-query { 127.0.0.1; }; allow-recursion { 127.0.0.1; }; directory "c:\bind\etc"; notify no; }; zone "." IN { type hint; file "c:\bind\etc\named.root"; }; zone "localhost" IN { allow-update { none; }; file "c:\bind\etc\localhost.zone"; type master; }; zone "0.0.127.in-addr.arpa" IN { allow-update { none; }; file "c:\bind\etc\named.local"; type master; }; key "rndc-key" { algorithm hmac-md5; secret "O5VdbBKKEMzuLYjM60CxwuLLURFA6peDYHCBvZCqjoa6KtL1ggD7OTLeLtnu2jR5I5cwA/MQ8UdHc+9tMJRSiw=="; }; controls { inet 127.0.0.1 port 953 allow { 127.0.0.1; } keys { "rndc-key"; }; }; //Blocklist include "c:\bind\etc\blocklist.conf"; dummy-block $TTL 604800 @ IN SOA localhost. root.localhost. ( 2 ; Serial 604800 ; Refresh 86400 ; Retry 2419200 ; Expire 604800 ) ; Negative Cache TTL ; @ IN NS localhost. @ IN A 127.0.0.1 * IN A 127.0.0.1

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  • Change default DNS server in Arch Linux

    - by AntoineG
    I'm in Viet Nam and most social websites (Facebook, Twitter and the likes - even reddit) are blocked by the ISP DNS server. I tried to change the DNS server of my Arch box using the resolv.conf file, but it failed miserably since dhcpd generates this file automatically everytime I connect to the LAN. I've been looking around to try and find out how to fix this, without success. Either I s*ck at Googling, either it is non-trivial to do so. EDIT 1: Meh, apparently posting it here made me feel guilty and I had to push my search a bit more. I found the same article than Ankur post below. This is what I made, if anybody ever faces the same problem: $ sudo gvim /etc/dhcpcd.conf Add "nohook resolv.conf" at the tail of the file. $ sudo gvim /etc/resolv.conf Add to the file (OpenDNS servers): nameserver 208.67.222.222 nameserver 208.67.220.220 Or (Google DNS): nameserver 8.8.8.8 nameserver 8.8.4.4 Then, verify it worked (need package dnsutils): $ dig www.facebook.com ; <<>> DiG 9.9.1-P1 <<>> www.facebook.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16994 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4096 ;; QUESTION SECTION: ;www.facebook.com. IN A ;; ANSWER SECTION: www.facebook.com. 89 IN A 69.171.224.53 ;; Query time: 87 msec ;; SERVER: 208.67.222.222#53(208.67.222.222) ;; WHEN: Thu Jun 28 00:43:23 2012 ;; MSG SIZE rcvd: 61 See ;; SERVER: 208.67.222.222#53(208.67.222.222), it worked.

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  • It’s nice to be important, but it’s more important to be nice

    - by BuckWoody
    I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • It’s nice to be important, but it’s more important to be nice

    - by BuckWoody
    I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Introducing Microsoft SQL Server 2008 R2 - Business Intelligence Samples

    - by smisner
    On April 14, 2010, Microsoft Press (blog | twitter) released my latest book, co-authored with Ross Mistry (twitter), as a free ebook download - Introducing Microsoft SQL Server 2008 R2. As the title implies, this ebook is an introduction to the latest SQL Server release. Although you'll find a comprehensive review of the product's features in this book, you will not find the step-by-step details that are typical in my other books. For those readers who are interested in a more interactive learning experience, I have created two samples file for download: IntroSQLServer2008R2Samples project Sales Analysis workbook Here's a recap of the business intelligence chapters and the samples I used to generate the screen shots by chapter: Chapter 6: Scalable Data Warehousing covers a new edition of SQL Server, Parallel Data Warehouse. Understandably, Microsoft did not ship me the software and hardware to set up my own Parallel Data Warehouse environment for testing purposes and consequently you won't see any screenshots in this chapter. I received a lot of information and a lot of help from the product team during the development of this chapter to ensure its technical accuracy. Chapter 7: Master Data Services is a new component in SQL Server. After you install Master Data Services (MDS), which is a separate installation from SQL Server although it's found on the same media, you can install sample models to explore (which is what I did to create screenshots for the book). To do this, you deploying packages found at \Program Files\Microsoft SQL Server\Master Data Services\Samples\Packages. You will first need to use the Configuration Manager (in the Microsoft SQL Server 2008 R2\Master Data Services program group) to create a database and a Web application for MDS. Then when you launch the application, you'll see a Getting Started page which has a Deploy Sample Data link that you can use to deploy any of the sample packages. Chapter 8: Complex Event Processing is an introduction to another new component, StreamInsight. This topic was way too large to cover in-depth in a single chapter, so I focused on information such as architecture, development models, and an overview of the key sections of code you'll need to develop for your own applications. StreamInsight is an engine that operates on data in-flight and as such has no user interface that I could include in the book as screenshots. The November CTP version of SQL Server 2008 R2 included code samples as part of the installation, but these are not the official samples that will eventually be available in Codeplex. At the time of this writing, the samples are not yet published. Chapter 9: Reporting Services Enhancements provides an overview of all the changes to Reporting Services in SQL Server 2008 R2, and there are many! In previous posts, I shared more details than you'll find in the book about new functions (Lookup, MultiLookup, and LookupSet), properties for page numbering, and the new global variable RenderFormat. I will confess that I didn't use actual data in the book for my discussion on the Lookup functions, but I did create real reports for the blog posts and will upload those separately. For the other screenshots and examples in the book, I have created the IntroSQLServer2008R2Samples project for you to download. To preview these reports in Business Intelligence Development Studio, you must have the AdventureWorksDW2008R2 database installed, and you must download and install SQL Server 2008 R2. For the map report, you must execute the PopulationData.sql script that I included in the samples file to add a table to the AdventureWorksDW2008R2 database. The IntroSQLServer2008R2Samples project includes the following files: 01_AggregateOfAggregates.rdl to illustrate the use of embedded aggregate functions 02_RenderFormatAndPaging.rdl to illustrate the use of page break properties (Disabled, ResetPageNumber), the PageName property, and the RenderFormat global variable 03_DataSynchronization.rdl to illustrate the use of the DomainScope property 04_TextboxOrientation.rdl to illustrate the use of the WritingMode property 05_DataBar.rdl 06_Sparklines.rdl 07_Indicators.rdl 08_Map.rdl to illustrate a simple analytical map that uses color to show population counts by state PopulationData.sql to provide the data necessary for the map report Chapter 10: Self-Service Analysis with PowerPivot introduces two new components to the Microsoft BI stack, PowerPivot for Excel and PowerPivot for SharePoint, which you can learn more about at the PowerPivot site. To produce the screenshots for this chapter, I created the Sales Analysis workbook which you can download (although you must have Excel 2010 and the PowerPivot for Excel add-in installed to explore it fully). It's a rather simple workbook because space in the book did not permit a complete exploration of all the wonderful things you can do with PowerPivot. I used a tutorial that was available with the CTP version as a basis for the report so it might look familiar if you've already started learning about PowerPivot. In future posts, I'll continue exploring the new features in greater detail. If there's any special requests, please let me know! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Personal search – the future of search

    - by jamiet
    [Four months ago I wrote a meandering blog post on another blogging site entitled Personal search – the future of search. The points I made therein are becoming more relevant to what I'm reading about and hoping to get involved in in the future so I'm re-posting here to a wider audience to hopefully get some more feedback and guage reaction to it. This has been prompted by the book Pull by David Siegel that is forming my current holiday reading (recommended to me by a commenter on my previous post Interesting things – Twitter annotations and your phone as a web server) and in particular by Siegel's notion of us all in the future having a personal online data vault.] My one-time colleague Paul Dawson recently wrote an article called The Future of Search and in it he proposed some interesting ideas. Some choice quotes: The growth of Chinese search giant Baidu is an indicator that fully localised and tailored content and offerings have great traction with local audiences This trend is already driving an increase in the use of specialist searches … Look at how Farecast is now integrated into Bing for example, or how Flightstats is now integrated into Google. Search does not necessarily have to begin with a keyword, but could start instead with a click or a touch. Take a look at Retrievr. Start drawing a picture in the box and see what happens. This is certainly search without the need for typing in keywords search technology has advanced greatly in recent years. The recent launch of Microsoft Live Labs’ Pivot has given us a taste of what we can expect to see in the future This really got me thinking about where search might go in the future and as my mind wandered I realised that as the amount of data that we collect about ourselves increases so too will the need and the desire to search it. The amount of electronic data that exists about each and every person is increasing and in the near future I fully expect that we are going to be able to store personal data such as: A history of our location (in fact Google Latitude already offers this facility) Recordings of all our phone conversations Health information history (weight, blood pressure etc…) Energy usage Spending history What films we watch, what radio stations we listen to Voting history Of course, most of this stuff is already stored somewhere but crucially we don’t have easy access to it. My utilities supplier knows how much electricity I’m using but if I want to know for myself I have to go and dig through my statements (assuming I have kept them). Similarly my doctor probably has ready access to all of my health records, my bank knows exactly what I have spent my money on, my cable supplier knows what I watch on TV and my mobile phone supplier probably knows exactly where I am and where I’ve been for the past few years. Strange then that none of this electronic information is available to me in a way that I can really make use of it; after all, its MY information. Its MY data. I created it. That is set to change. As technologies mature and customers become more technically cognizant they will demand more access to the data that companies hold about them. The companies themselves will realise the benefit that they derive from giving users what they want and will embrace ways of providing it. As a result the amount of data that we store about ourselves is going to increase exponentially and the desire to search and derive value from that data is going to grow with it; we are about to enter the era of the “personal datastore” and we will want, and need, to search through it in order to make sense of it all. Its interesting then that today when we think of search we think of search engines and yet in these personal datastores we’re referring to data that search engines can’t touch because WE own it and we (hopefully) choose to keep it private. Someone, I know not who, is going to lead in this space by making it easy for us to search our data and retrieve information that we have either forgotten or maybe didn’t even know in the first place. We will learn new things about ourselves and about our habits; we will share these findings with whomever we choose; we will compare what we discover with others; we will collaborate for mutual benefit and, most of all, we will educate ourselves as to how to live our lives better. Search will be the means to that end, it will enable us to make sense of the wealth of information that we will collect day in day out. The future of search is personal, why would we be interested in anything else? @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Personal search – the future of search

    - by jamiet
    [Four months ago I wrote a meandering blog post on another blogging site entitled Personal search – the future of search. The points I made therein are becoming more relevant to what I'm reading about and hoping to get involved in in the future so I'm re-posting here to a wider audience to hopefully get some more feedback and guage reaction to it. This has been prompted by the book Pull by David Siegel that is forming my current holiday reading (recommended to me by a commenter on my previous post Interesting things – Twitter annotations and your phone as a web server) and in particular by Siegel's notion of us all in the future having a personal online data vault.] My one-time colleague Paul Dawson recently wrote an article called The Future of Search and in it he proposed some interesting ideas. Some choice quotes: The growth of Chinese search giant Baidu is an indicator that fully localised and tailored content and offerings have great traction with local audiences This trend is already driving an increase in the use of specialist searches … Look at how Farecast is now integrated into Bing for example, or how Flightstats is now integrated into Google. Search does not necessarily have to begin with a keyword, but could start instead with a click or a touch. Take a look at Retrievr. Start drawing a picture in the box and see what happens. This is certainly search without the need for typing in keywords search technology has advanced greatly in recent years. The recent launch of Microsoft Live Labs’ Pivot has given us a taste of what we can expect to see in the future This really got me thinking about where search might go in the future and as my mind wandered I realised that as the amount of data that we collect about ourselves increases so too will the need and the desire to search it. The amount of electronic data that exists about each and every person is increasing and in the near future I fully expect that we are going to be able to store personal data such as: A history of our location (in fact Google Latitude already offers this facility) Recordings of all our phone conversations Health information history (weight, blood pressure etc…) Energy usage Spending history What films we watch, what radio stations we listen to Voting history Of course, most of this stuff is already stored somewhere but crucially we don’t have easy access to it. My utilities supplier knows how much electricity I’m using but if I want to know for myself I have to go and dig through my statements (assuming I have kept them). Similarly my doctor probably has ready access to all of my health records, my bank knows exactly what I have spent my money on, my cable supplier knows what I watch on TV and my mobile phone supplier probably knows exactly where I am and where I’ve been for the past few years. Strange then that none of this electronic information is available to me in a way that I can really make use of it; after all, its MY information. Its MY data. I created it. That is set to change. As technologies mature and customers become more technically cognizant they will demand more access to the data that companies hold about them. The companies themselves will realise the benefit that they derive from giving users what they want and will embrace ways of providing it. As a result the amount of data that we store about ourselves is going to increase exponentially and the desire to search and derive value from that data is going to grow with it; we are about to enter the era of the “personal datastore” and we will want, and need, to search through it in order to make sense of it all. Its interesting then that today when we think of search we think of search engines and yet in these personal datastores we’re referring to data that search engines can’t touch because WE own it and we (hopefully) choose to keep it private. Someone, I know not who, is going to lead in this space by making it easy for us to search our data and retrieve information that we have either forgotten or maybe didn’t even know in the first place. We will learn new things about ourselves and about our habits; we will share these findings with whomever we choose; we will compare what we discover with others; we will collaborate for mutual benefit and, most of all, we will educate ourselves as to how to live our lives better. Search will be the means to that end, it will enable us to make sense of the wealth of information that we will collect day in day out. The future of search is personal, why would we be interested in anything else? @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Subscribable World Cup 2010 Calendar

    - by jamiet
    I bang on quite a lot on this blog about ways in which data can get published over the web and one of the most interesting ways, in my opinion, of publishing data in a structured manner that is well understood is to use the iCalendar specification. There isn’t much information in the world that doesn’t have some concept of “when” so iCalendar is a great way of distributing that information. You have probably used iCalendar at some point without even knowing about it. All files with a .ics suffix are iCalendar format files and that is why you can happily import them into Outlook, Hotmail Calendar, Google Calendar etc… where they can be parsed and have the semantic data (when, where and who) extracted from them. Importing of iCalendar format data is really only half the trick though; in my opinion the real value of iCalendar-formatted calendar is the ability to subscribe to them. Subscribing has a simple benefit over importing but that single benefit is of massive importance: a subscriber to an iCalendar calendar can periodically check to see if any updates have been made and, if they have, automatically update the local copy. The real benefit to the user is the productivity gain – a single update to an iCalendar means that all subscribers are automatically made aware of the change and there is zero effort on the part of the subscriber; as my former colleague Howard van Rooijen is fond of saying, “work smarter not harder” – nowhere is this edict more ably demonstrated than subscribing versus importing of calendars. If you want to read some more thoughts about iCalendar then go and read my past blog post Calendar syndication - My big hope for 2009's breakthrough technology or better still go and seek out Jon Udell who speaks very authoritatively on the issue of iCalendar. With this subject of iCalendar on my mind I was interested to discover (via Steve Clayton’s blog post Download the world cup fixtures) that the BBC had made a .ics file available containing all of the matches in the upcoming World Cup. As you can probably guess this was a file that was made available so that it could be imported into your calendar of choice. It had one obvious downside though, right now nobody knows who is going to be playing in the knock-out stages so the calendar looks like this: with no teams being named after 25th June. How much more useful would this calendar have been if the BBC had made it possible to subscribe to the calendar instead, thus the calendar could be updated with the teams for the knock out stages when they are known and every subscriber would have a permanently up-to-date record of all the fixtures in their calendar. Better still, the calendar could be updated with match results as well or perhaps even post a match report from the BBC sport pages; when calendars are made subscribable a sea of opportunity opens up for distribution of information. So with that in mind I have decided to go one better than the BBC. I have imported their .ics into a brand new Hotmail calendar and made it publicly available at the following URLs: HTML http://cid-dc1ed121af0476be.calendar.live.com/calendar/World+Cup+2010/index.html iCalendar webcal://cid-dc1ed121af0476be.calendar.live.com/calendar/World+Cup+2010/calendar.ics The link you’re really interested in is the second one - click on that and it should open up in your calendar software of choice. Or, if you want to view it in an online calendar such as Hotmail Calendar or Google Calendar, copy and paste that URL into the appropriate place. Some people have told me they’re having trouble with the iCalendar link in which case hit the HTML link and then click “View ICS” at the resultant web page: I shall endeavour to keep the calendar updated throughout the World Cup and even if I don’t you’re no worse off than if you had imported the BBC’s .ics file so why not give it a try? If I do keep it up to date then you will have a permanent record of the 2010 World Cup available in your calendar. Forever. If you have your calendar synced to your smartphone then you’ll be carrying match reports around with you without you having to do a single thing. Surely that’s worth a quick click isn’t it?   If you have any thoughts let me have them in the comments below. Thanks for reading. @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Your Next IT Job

    - by BuckWoody
    Some data professionals have worked (and plan to work) in the same place for a long time. In organizations large and small, the turnover rate just isn’t that high. This has not been my experience. About every 3-5 years I’ve changed either roles or companies. That might be due to the IT environment or my personality (or a mix of the two), but the point is that I’ve had many roles and worked for many companies large and small throughout my 27+ years in IT. At one point this might have been a detriment – a prospective employer looks at the resume and says “it seems you’ve moved around quite a bit.” But I haven’t found that to be the case all the time –in fact, in some cases the variety of jobs I’ve held has been an asset because I’ve seen what works (and doesn’t) in other environments, which can save time and money. So if you’re in the first camp – great! Stay where you are, and continue doing the work you love. but if you’re in the second, then this post might be useful. If you are planning on making a change, or perhaps you’ve hit a wall at your current location, you might start looking around for a better paying job – and there’s nothing wrong with that. We all try to make our lives better, and for some that involves more money. Money, however, isn’t always the primary motivator. I’ve gone to another job that doesn’t have as many benefits or has the same salary as the current job I’m working to gain more experience, get a better work/life balance and so on. It’s a mix of factors that only you know about. So I thought I would lay out a few advantages and disadvantages in the shops I’ve worked at. This post isn’t aimed at a single employer, but represents a mix of what I’ve experienced, and of course the opinions here are my own. You will most certainly have a different take – if so, please post a response! I also won’t mention a specific industry – I’ve worked everywhere from medical firms, legal offices, retail, billing centers, manufacturing, government, even to NASA. I’m focusing here mostly on size and composition. And I’m making some very broad generalizations here – I am fully aware that a small company might have great benefits and a large company might allow a lot of role flexibility.  your mileage may vary – and again, post those comments! Small Company To me a “small company” means around 100 people or less – sometimes a lot less. These can be really fun, frustrating places to to work. Advantages: a great deal of flexibility, a wide range of roles (often at the same time), a large degree of responsibility, immediate feedback, close relationships with co-workers, work directly with your customer. Disadvantages: Too much responsibility, little work/life balance, immature political structure, few (if any) benefits. If the business is family-owned, they can easily violate work/life boundaries. Medium Size company In my experience the next size company I would work for involves from a few hundred people to around five thousand. Advantages: Good mobility – fairly easy to get promoted, acceptable benefits, more defined responsibilities, better work/life balance, balanced load for expertise, but still the organizational structure is fairly simple to understand. Disadvantages: Pay is not always highest, rapid changes in structure as the organization grows, transient workforce. You may not be given the opportunity to work with another technology if someone already “owns” it. Politics are painful at this level as people try to learn how to do it. Large Company When you get into the tens of thousands of folks employed around the world, you’re in a large company. Advantages: Lots of room to move around – sometimes you can work (as I have) multiple jobs through the years and yet stay at the same company, building time for benefits, very defined roles, trained managers (yes, I know some of them are still awful – trust me – I DO know that), higher-end benefits, long careers possible, discounts at retailers and other “soft” benefits, prestige. For some, a higher level of politics (done professionally) is a good thing. Disadvantages: You could become another faceless name in the crowd, might not allow a great deal of flexibility,  large organizational changes might take away any control you have of your career. I’ve also seen large layoffs happen, and good people get let go while “dead weight” is retained. For some, a higher level of politics is distasteful. So what are your experiences? Share with the group! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • My Red Gate Experience

    - by Colin Rothwell
    I’m Colin, and I’ve been an intern working with Mike in publishing on Simple-Talk and SQLServerCentral for the past ten weeks. I’ve mostly been working “behind the scenes”, making improvements to the spam filtering, along with various other small tweaks. When I arrived at Red Gate, one of the first things Mike asked me was what I wanted to get out of the internship. It wasn’t a question I’d given a great deal of thought to, but my immediate response was the same as almost anybody: to support my growing family. Well, ok, not quite that, but money was certainly a motivator, along with simply making sure that I didn’t get bored over the summer. Three months is a long time to fill, and many of my friends end up getting bored, or worse, knitting obsessively. With the arrogance which seems fairly common among Cambridge people, I wasn’t expecting to really learn much here! In my mind, the part of the year where I am at Uni is the part where I learn things, whilst Red Gate would be an opportunity to apply what I’d learnt. Thankfully, the opposite is true: I’ve learnt a lot during my time here, and there has been a definite positive impact on the way I write code. The first thing I’ve really learnt is that test-driven development is, in general, a sensible way of working. Before coming, I didn’t really get it: how could you test something you hadn’t yet written? It didn’t make sense! My problem was seeing a test as having to test all the behaviour of a given function. Writing tests which test the bare minimum possible and building them up is a really good way of crystallising the direction the code needs to grow in, and ensures you never attempt to write too much code at time. One really good experience of this was early on in my internship when Mike and I were working on the query used to list active authors: I’d written something which I thought would do the trick, but by starting again using TDD we grew something which revealed that there were several subtle mistakes in the query I’d written. I’ve also been awakened to the value of pair programming. Whilst I could sort of see the point before coming, I also thought that it was impossible that two people would ever get more done at the same computer than if they were working separately. I still think that this is true for projects with pieces that developers can easily work on independently, and with developers who both know the codebase, but I’ve found that pair programming can be really good for learning a code base, and for building up small projects to the point where you can start working on separate components, as well as solving particularly difficult problems. Later on in my internship, for my down tools week project, I was working on adding Python support to Glimpse. Another intern and I we pair programmed the entire project, using ping pong pair programming as much as possible. One bonus that this brought which I wasn’t expecting was that I found myself less prone to distraction: with someone else peering over my shoulder, I didn’t have the ever-present temptation to open gmail, or facebook, or yammer, or twitter, or hacker news, or reddit, and so on, and so forth. I’m quite proud of this project: I think it’s some of the best code I’ve written. I’ve also been really won over to the value of descriptive variables names. In my pre-Red Gate life, as a lone-ranger style cowboy programmer, I’d developed a tendency towards laziness in variable names, sometimes abbreviating or, worse, using acronyms. I’ve swiftly realised that this is a bad idea when working with a team: saving a few key strokes is inevitably not worth it when it comes to reading code again in the future. Longer names also mean you can do away with a majority of comments. I appreciate that if you’ve come up with an O(n*log n) algorithm for something which seemed O(n^2), you probably want to explain how it works, but explaining what a variable name means is a big no no: it’s so very easy to change the behaviour of the code, whilst forgetting about the comments. Whilst at Red Gate, I took the opportunity to attend a code retreat, which really helped me to solidify all the things I’d learnt. To be completely free of any existing code base really lets you focus on best practises and think about how you write code. If you get a chance to go on a similar event, I’d highly recommend it! Cycling to Red Gate, I’ve also become much better at fitting inner tubes: if you’re struggling to get the tube out, or re-fit the tire, letting a bit of air out usually helps. I’ve also become quite a bit better at foosball and will miss having a foosball table! I’d like to finish off by saying thank you to everyone at Red Gate for having me. I’ve really enjoyed working with, and learning from, the team that brings you this web site. If you meet any of them, buy them a drink!

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  • Vendors: Partners or Salespeople?

    - by BuckWoody
    I got a great e-mail from a friend that asked about how he could foster a better relationship with his vendors. So many times when you work with a vendor it’s more of a used-car sales experience than a partnership – but you can actually make your vendor more of a partner, as long as you both set some ground-rules at the start. Sit down with your vendor, and have a heart-to-heart talk with them, explain that they won’t win every time, but that you’re willing to work with them in an honest way on both sides. Here’s the advice I sent him verbatim. I hope this post generates lots of comments from both customers and vendors. I don’t expect that you’ve had a great experience with your Microsoft reps, but I happen to work with some of the best sales teams in the business, and our clients tell us that all the time. “The key to this relationship is to keep the audience really small. Ideally there should be one person from your side that is responsible for the relationship, and one from the vendor’s side. Each responsible person should have the authority to make decisions, and to bring in other folks as needed for a given topic, project or decision.   For Microsoft, this is called an “Account Manager” – they aren’t technical, they aren’t sales. They “own” a relationship with a company. They learn what the company does, who does it, and how. They are responsible to understand what the challenges in your company are. While they don’t know the bits and bytes of everything we sell, they know what each thing does, and who to talk to about it. I get a call from an Account Manager every week that has pre-digested an issue at an organization and says to me: “I need you to set up an architectural meeting with their technical staff to get a better read on how we can help with problem X.” I do that and then report back to the Account Manager what we learned.  All through this process there’s the atmosphere of a “team”, not a “sales opportunity” per se. I’ve even recommended that the firm use a rival product, and I’ve never gotten push-back on that decision from my Account Managers.   But that brings up an interesting point. Someone pays an Account Manager and pays me. They expect something in return. At some point, you have to buy something. Not every time, not every situation – sometimes it’s just helping you with what you already bought from us. But the point is that you can’t expect lots of love and never spend any money. That’s the way business works.   Finally, don’t view the vendor as someone with their hand in your pocket – somebody that’s just trying to sell you something and doesn’t care if they ever see you again – unless they deserve it. There are plenty of “love them and leave them” companies out there, and you may have even had this experience with us, but that isn’t the case in the firms I work with. In fact, my customers get a questionnaire that asks them that exact question. “How many times have you seen your account team? Did you like your interaction with them? Can they do better?” My raises, performance reviews and general standing in my group are based on the answers the company gives.  Ask your vendor if they measure their sales and support teams this way – if not, seek another vendor to partner with.   Partnering with someone is a big deal. It involves time and effort on your part, and on the vendor’s part. If either of you isn’t pulling your weight, it just won’t work. You have every right to expect them to treat you as a partner, and they have the same right for your side.” Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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