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  • Supercharge Your Website and See Traffic Flooding at Your Door

    Thanks to your tips and tactics, my website is supercharged and I have more visitors than I can handle (of course he is able to handle), exclaimed my friend when I entered his home for the super success party that he threw. It was not long ago when after losing his job to the economic meltdown, he started an online business. Since he was still under the influence of stress, he wanted to give it all up, because initially his website remained almost obsolete.

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  • Overload Avoidance

    - by mikef
    A little under a year ago, Matt Simmons wrote a rather reflective article about his terrifying brush with stress-induced ill health. SysAdmins and DBAs have always been prime victims of work-related stress, but I wonder if that predilection is perhaps getting worse, despite the best efforts of Matt and his trusty side-kick, HR. The constant pressure from share-holders and CFOs to 'streamline' the workforce is partially to blame, but the more recent culprit is technology itself. I can't deny that the rise of technologies like virtualization, PowerCLI, PowerShell, and a host of others has been a tremendous boon. As a result, individual IT professionals are now able to handle more and more tasks and manage increasingly large and complex environments. But, without a doubt, this is a two-edged sword; The reward for competence is invariably more work. Unfortunately, SysAdmins play such a pivotal role in modern business that it's easy to see how they can very quickly become swamped in conflicting demands coming from different directions. However, that doesn't justify the ridiculous hours many are asked (or volunteer) to devote to their work. Admirably though their commitment is, it isn't healthy for them, it sets a dangerous expectation, and eventually something will snap. There are times when everyone needs to step up to the plate outside of 'normal' work hours, but that time isn't all the time. Naturally, with all that lovely technology, you can automate more and more of those tricky tasks to keep on top of the workload, but you are still only human. Clever though you may be, there is a very real limit to how far technology can take you. I'm not suggesting that you avoid these technologies, or deliberately aim for mediocrity; I'm just saying that you need to be more than just technically skilled (and Wesley Nonapeptide riffs on and around this topic in his excellent 'Telepathic Robot Drones' blog post). You need to be able to manage expectations, not just Exchange. Specifically, that means your own expectations of what you are capable of, because those come before everyone else's. After all, how can you keep your work-life balance under control, if you're the one setting the bar way too high? Talking to your manager, or discussing issues with your users, is only going to be productive if you have some facts to work with. "Know Thyself" is the first law of managing work overload, and this is obviously a skill which people develop over time; the fact that veteran Sysadmins exist at all is testament to this. I'd just love to know how you get to that point. Personally, I'm using RescueTime to keep myself honest, but I'm open to recommendations for better methods. Do you track your own time, do you have an intuitive sense of what is possible, or do you just rely on someone else to handle that all for you? Cheers, Michael

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  • Getting developers and support to work together

    - by Matt Watson
    Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

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  • View the Real Links Behind Shortened URLs in Chrome

    - by Asian Angel
    When you encounter shortened URLs there is always that worry in the back of your mind about where they really lead to. Now you can get a “sneak peak” at the real links behind those URLs with the View Thru extension for Google Chrome. The URL Shortening services officially supported at this time are: bit.ly, cli.gs, ff.im, goo.gl, is.gd, nyti.ms, ow.ly, post.ly, su.pr, & tinyurl.com. Before When you encounter a shortened URL you are pretty much on your own in deciding whether to trust that link or not. It would really be nice if you could just hover your mouse over those links and know where they will lead ahead of time. After Once you have the extension installed you are ready to access that link viewing goodness. Please note that you will need to reload any pages that were open prior to installing the extension. For our first example we chose a shortened URL from “bit.ly”. As you can see the entire link behind the shortened URL is displayed very nicely…no hidden surprises there! Note: There are no options to worry with for the extension. Another perfect result for the “goo.gl URL” shown below. View Thru will certainly remove a lot of the stress related to clicking on shortened URLs. Bonus Find Just out of curiosity we looked for a shortened URL not listed as being officially supported at this time. We found one with the “http://nyti.ms/” domain and View Thru showed the link perfectly…so be sure to give it a try on other services too. Conclusion If you worry about where a shortened URL will really lead you then the View Thru extension can help alleviate that stress. Links Download the View Thru extension (Google Chrome Extensions) Similar Articles Productive Geek Tips See Where Shortened URLs “Link To” in Your Favorite BrowserVerify the Destinations of Shortened URLs the Easy WayCreate Shortened goo.gl URLs in Google Chrome the Easy WayCreate Shortened goo.gl URLs in Your Favorite BrowserAccess Google Chrome’s Special Pages the Easy Way TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 QuicklyCode Provides Cheatsheets & Other Programming Stuff Download Free MP3s from Amazon Awe inspiring, inter-galactic theme (Win 7) Case Study – How to Optimize Popular Wordpress Sites Restore Hidden Updates in Windows 7 & Vista Iceland an Insurance Job?

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  • Week in Geek: Microsoft has Bought Underlying Patents for Netscape Browser

    - by Asian Angel
    Our latest edition of WIG is filled with news link goodness covering topics such as ChromeOS has received a new desktop-style look, a roundup of tools to remove Flashback malware on Macs, Kubuntu has a new official sponsor, and more. Wedding clipart courtesy of CartoonClipArtWorld. How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • Waterfall Model (SDLC) vs. Prototyping Model

    The characters in the fable of the Tortoise and the Hare can easily be used to demonstrate the similarities and differences between the Waterfall and Prototyping software development models. This children fable is about a race between a consistently slow moving but steadfast turtle and an extremely fast but unreliable rabbit. After closely comparing each character’s attributes in correlation with both software development models, a trend seems to appear in that the Waterfall closely resembles the Tortoise in that Waterfall Model is typically a slow moving process that is broken up in to multiple sequential steps that must be executed in a standard linear pattern. The Tortoise can be quoted several times in the story saying “Slow and steady wins the race.” This is the perfect mantra for the Waterfall Model in that this model is seen as a cumbersome and slow moving. Waterfall Model Phases Requirement Analysis & Definition This phase focuses on defining requirements for a project that is to be developed and determining if the project is even feasible. Requirements are collected by analyzing existing systems and functionality in correlation with the needs of the business and the desires of the end users. The desired output for this phase is a list of specific requirements from the business that are to be designed and implemented in the subsequent steps. In addition this phase is used to determine if any value will be gained by completing the project. System Design This phase focuses primarily on the actual architectural design of a system, and how it will interact within itself and with other existing applications. Projects at this level should be viewed at a high level so that actual implementation details are decided in the implementation phase. However major environmental decision like hardware and platform decision are typically decided in this phase. Furthermore the basic goal of this phase is to design an application at the system level in those classes, interfaces, and interactions are defined. Additionally decisions about scalability, distribution and reliability should also be considered for all decisions. The desired output for this phase is a functional  design document that states all of the architectural decisions that have been made in regards to the project as well as a diagrams like a sequence and class diagrams. Software Design This phase focuses primarily on the refining of the decisions found in the functional design document. Classes and interfaces are further broken down in to logical modules based on the interfaces and interactions previously indicated. The output of this phase is a formal design document. Implementation / Coding This phase focuses primarily on implementing the previously defined modules in to units of code. These units are developed independently are intergraded as the system is put together as part of a whole system. Software Integration & Verification This phase primarily focuses on testing each of the units of code developed as well as testing the system as a whole. There are basic types of testing at this phase and they include: Unit Test and Integration Test. Unit Test are built to test the functionality of a code unit to ensure that it preforms its desired task. Integration testing test the system as a whole because it focuses on results of combining specific units of code and validating it against expected results. The output of this phase is a test plan that includes test with expected results and actual results. System Verification This phase primarily focuses on testing the system as a whole in regards to the list of project requirements and desired operating environment. Operation & Maintenance his phase primarily focuses on handing off the competed project over to the customer so that they can verify that all of their requirements have been met based on their original requirements. This phase will also validate the correctness of their requirements and if any changed need to be made. In addition, any problems not resolved in the previous phase will be handled in this section. The Waterfall Model’s linear and sequential methodology does offer a project certain advantages and disadvantages. Advantages of the Waterfall Model Simplistic to implement and execute for projects and/or company wide Limited demand on resources Large emphasis on documentation Disadvantages of the Waterfall Model Completed phases cannot be revisited regardless if issues arise within a project Accurate requirement are never gather prior to the completion of the requirement phase due to the lack of clarification in regards to client’s desires. Small changes or errors that arise in applications may cause additional problems The client cannot change any requirements once the requirements phase has been completed leaving them no options for changes as they see their requirements changes as the customers desires change. Excess documentation Phases are cumbersome and slow moving Learn more about the Major Process in the Sofware Development Life Cycle and Waterfall Model. Conversely, the Hare shares similar traits with the prototyping software development model in that ideas are rapidly converted to basic working examples and subsequent changes are made to quickly align the project with customers desires as they are formulated and as software strays from the customers vision. The basic concept of prototyping is to eliminate the use of well-defined project requirements. Projects are allowed to grow as the customer needs and request grow. Projects are initially designed according to basic requirements and are refined as requirement become more refined. This process allows customer to feel their way around the application to ensure that they are developing exactly what they want in the application This model also works well for determining the feasibility of certain approaches in regards to an application. Prototypes allow for quickly developing examples of implementing specific functionality based on certain techniques. Advantages of Prototyping Active participation from users and customers Allows customers to change their mind in specifying requirements Customers get a better understanding of the system as it is developed Earlier bug/error detection Promotes communication with customers Prototype could be used as final production Reduced time needed to develop applications compared to the Waterfall method Disadvantages of Prototyping Promotes constantly redefining project requirements that cause major system rewrites Potential for increased complexity of a system as scope of the system expands Customer could believe the prototype as the working version. Implementation compromises could increase the complexity when applying updates and or application fixes When companies trying to decide between the Waterfall model and Prototype model they need to evaluate the benefits and disadvantages for both models. Typically smaller companies or projects that have major time constraints typically head for more of a Prototype model approach because it can reduce the time needed to complete the project because there is more of a focus on building a project and less on defining requirements and scope prior to the start of a project. On the other hand, Companies with well-defined requirements and time allowed to generate proper documentation should steer towards more of a waterfall model because they are in a position to obtain clarified requirements and have to design and optimal solution prior to the start of coding on a project.

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  • Did you get your Oracle Java Magazine with that?

    - by alexismp
    The Oracle Java Magazine November/December 2011 (#2) issue is out, including in downloadable PDF format. If you haven't already done so, subscribe (it's free) and get it. This edition has the following Java EE-related content: • Introduction to RESTful Web Services, Part 2 • Stress-testing Java EE 6 Applications • Adam Bien on bugs, bottlenecks, and memory leaks Expect more Java EE coverage in the January/Feb release.

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  • Book Review: Brownfield Application Development in .NET

    - by DotNetBlues
    I recently finished reading the book Brownfield Application Development in .NET by Kyle Baley and Donald Belcham.  The book is available from Manning.  First off, let me say that I'm a huge fan of Manning as a publisher.  I've found their books to be top-quality, over all.  As a Kindle owner, I also appreciate getting an ebook copy along with the dead tree copy.  I find ebooks to be much more convenient to read, but hard-copies are easier to reference. The book covers, surprisingly enough, working with brownfield applications.  Which is well and good, if that term has meaning to you.  It didn't for me.  Without retreading a chunk of the first chapter, the authors break code bases into three broad categories: greenfield, brownfield, and legacy.  Greenfield is, essentially, new development that hasn't had time to rust and is (hopefully) being approached with some discipline.  Legacy applications are those that are more or less stable and functional, that do not expect to see a lot of work done to them, and are more likely to be replaced than reworked. Brownfield code is the gray (brown?) area between the two and the authors argue, quite effectively, that it is the most likely state for an application to be in.  Brownfield code has, in some way, been allowed to tarnish around the edges and can be difficult to work with.  Although I hadn't realized it, most of the code I've worked on has been brownfield.  Sometimes, there's talk of scrapping and starting over.  Sometimes, the team dismisses increased discipline as ivory tower nonsense.  And, sometimes, I've been the ignorant culprit vexing my future self. The book is broken into two major sections, plus an introduction chapter and an appendix.  The first section covers what the authors refer to as "The Ecosystem" which consists of version control, build and integration, testing, metrics, and defect management.  The second section is on actually writing code for brownfield applications and discusses object-oriented principles, architecture, external dependencies, and, of course, how to deal with these when coming into an existing code base. The ecosystem section is just shy of 140 pages long and brings some real meat to the matter.  The focus on "pain points" immediately sets the tone as problem-solution, rather than academic.  The authors also approach some of the topics from a different angle than some essays I've read on similar topics.  For example, the chapter on automated testing is on just that -- automated testing.  It's all well and good to criticize a project as conflating integration tests with unit tests, but it really doesn't make anyone's life better.  The discussion on testing is more focused on the "right" level of testing for existing projects.  Sometimes, an integration test is the best you can do without gutting a section of functional code.  Even if you can sell other developers and/or management on doing so, it doesn't actually provide benefit to your customers to rewrite code that works.  This isn't to say the authors encourage sloppy coding.  Far from it.  Just that they point out the wisdom of ignoring the sleeping bear until after you deal with the snarling wolf. The other sections take a similarly real-world, workable approach to the pain points they address.  As the section moves from technical solutions like version control and continuous integration (CI) to the softer, process issues of metrics and defect tracking, the authors begin to gently suggest moving toward a zero defect count.  While that really sounds like an unreasonable goal for a lot of ongoing projects, it's quite apparent that the authors have first-hand experience with taming some gruesome projects.  The suggestions are grounded and workable, and the difficulty of some situations is explicitly acknowledged. I have to admit that I started getting bored by the end of the ecosystem section.  No matter how valuable I think a good project manager or business analyst is to a successful ALM, at the end of the day, I'm a gear-head.  Also, while I agreed with a lot of the ecosystem ideas, in theory, I didn't necessarily feel that a lot of the single-developer projects that I'm often involved in really needed that level of rigor.  It's only after reading the sidebars and commentary in the coding section that I had the context for the arguments made in favor of a strong ecosystem supporting the development process.  That isn't to say that I didn't support good product management -- indeed, I've probably pushed too hard, on occasion, for a strong ALM outside of just development.  This book gave me deeper insight into why some corners shouldn't be cut and how damaging certain sins of omission can be. The code section, though, kept me engaged for its entirety.  Many technical books can be used as reference material from day one.  The authors were clear, however, that this book is not one of these.  The first chapter of the section (chapter seven, over all) addresses object oriented (OO) practices.  I've read any number of definitions, discussions, and treatises on OO.  None of the chapter was new to me, but it was a good review, and I'm of the opinion that it's good to review the foundations of what you do, from time to time, so I didn't mind. The remainder of the book is really just about how to apply OOP to existing code -- and, just because all your code exists in classes does not mean that it's object oriented.  That topic has the potential to be extremely condescending, but the authors miraculously managed to never once make me feel like a dolt or that they were wagging their finger at me for my prior sins.  Instead, they continue the "pain points" and problem-solution presentation to give concrete examples of how to apply some pretty academic-sounding ideas.  That's a point worth emphasizing, as my experience with most OO discussions is that they stay in the academic realm.  This book gives some very, very good explanations of why things like the Liskov Substitution Principle exist and why a corporate programmer should even care.  Even if you know, with absolute certainty, that you'll never have to work on an existing code-base, I would recommend this book just for the clarity it provides on OOP. This book goes beyond just theory, or even real-world application.  It presents some methods for fixing problems that any developer can, and probably will, encounter in the wild.  First, the authors address refactoring application layers and internal dependencies.  Then, they take you through those layers from the UI to the data access layer and external dependencies.  Finally, they come full circle to tie it all back to the overall process.  By the time the book is done, you're left with a lot of ideas, but also a reasonable plan to begin to improve an existing project structure. Throughout the book, it's apparent that the authors have their own preferred methodology (TDD and domain-driven design), as well as some preferred tools.  The "Our .NET Toolbox" is something of a neon sign pointing to that latter point.  They do not beat the reader over the head with anything resembling a "One True Way" mentality.  Even for the most emphatic points, the tone is quite congenial and helpful.  With some of the near-theological divides that exist within the tech community, I found this to be one of the more remarkable characteristics of the book.  Although the authors favor tools that might be considered Alt.NET, there is no reason the advice and techniques given couldn't be quite successful in a pure Microsoft shop with Team Foundation Server.  For that matter, even though the book specifically addresses .NET, it could be applied to a Java and Oracle shop, as well.

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  • Why people don't patch and upgrade?!?

    - by Mike Dietrich
    Discussing the topic "Why Upgrade" or "Why not Upgrade" is not always fun. Actually the arguments repeat from customer to customer. Typically we hear things such as: A PSU or Patch Set introduces new bugs A new PSU or Patch Set introduces new features which lead to risk and require application verification  Patching means risk Patching changes the execution plans Patching requires too much testing Patching is too much work for our DBAs Patching costs a lot of money and doesn't pay out And to be very honest sometimes it's hard for me to stay calm in such discussions. Let's discuss some of these points a bit more in detail. A PSU or Patch Set introduces new bugsWell, yes, that is true as no software containing more than some lines of code is bug free. This applies to Oracle's code as well as too any application or operating system code. But first of all, does that mean you never patch your OS because the patch may introduce new flaws? And second, what is the point of saying "it introduces new bugs"? Does that mean you will never get rid of the mean issues we know about and we fixed already? Scroll down from MOS Note:161818.1 to the patch release you are on, no matter if it's 10.2.0.4 or 11.2.0.3 and check for the Known Issues And Alerts.Will you take responsibility to know about all these issues and refuse to upgrade to 11.2.0.4? I won't. A new PSU or Patch Set introduces new featuresOk, we can discuss that. Offering new functionality within a database patch set is a dubious thing. It has advantages such as in 11.2.0.4 where we backported Database Redaction to. But this is something you will only use once you have an Advanced Security license. I interpret that statement I've heard quite often from customers in a different way: People don't want to get surprises such as new behaviour. This certainly gives everybody a hard time. And we've had many examples in the past (SESSION_CACHED_CURSROS in 10.2.0.4,  _DATAFILE_WRITE_ERRORS_CRASH_INSTANCE in 11.2.0.2 and others) where those things weren't documented, not even in the README. Thanks to many friends out there I learned about those as well. So new behaviour is the topic people consider as risky - not really new features. And just to point this out: A PSU never brings in new features or new behaviour by definition! Patching means riskDoes it really mean risk? Yes, there were issues in the past (and sometimes in the present as well) where a patch didn't get installed correctly. But personally I consider it way more risky to not patch. Keep that in mind: The day Oracle publishes an PSU (or CPU) containing security fixes all the great security experts out there go public with their findings as well. So from that day on even my grandma can find out about those issues and try to attack somebody. Now a lot of people say: "My database does not face the internet." And I will answer: "The enemy is sitting already behind your firewalls. And knows potentially about these things." My statement: Not patching introduces way more risk to your environment than patching. Seriously! Patching changes the execution plansDo they really? I agree - there's a very small risk for this happening with Patch Sets. But not with PSUs or CPUs as they contain no optimizer fixes changing behaviour (but they may contain fixes curing wrong-query-result-bugs). But what's the point of a changing execution plan? In Oracle Database 11g it is so simple to be prepared. SQL Plan Management is a free EE feature - so once that occurs you'll put the plan into the Plan Baseline. Basta! Yes, you wouldn't like to get such surprises? Than please use the SQL Performance Analyzer (SPA) from Real Application Testing and you'll detect that easily upfront in minutes. And not to forget this, a plan change can also be very positive!Yes, there's a little risk with a database patchset - and we have many possibilites to detect this before patching. Patching requires too much testingWell, does it really? I have seen in the past 12 years how people test. There are very different efforts and approaches on this. I have seen people spending a hell of money on licenses or on project team staffing. And I have seen people sailing blindly without any tests just going the John-Wayne-approach.Proper tools will allow you to test easily without too much efforts. See the paragraph above. We have used Real Application Testing in so many customer projects reducing the amount of work spend on testing by over 50%. But apart from that at some point you will have to stop testing. If you don't you'll get lost and you'll burn money. There's no 100% guaranty. You will have to deal with a little risk as reaching the final 5% of certainty will cost you the same as it did cost to reach 95%. And doing this will lead to abnormal long product cycles that you'll run behind forever. And this will cost even more money. Patching is too much work for our DBAsPatching is a lot of work. I agree. And it's no fun work. It's boring, annoying. You don't learn much from that. That's why you should try to automate this task. Use the Database's Lifecycle Management Pack. And don't cry about the fact that it costs money. Yes it does. But it will ease the process and you'll save a lot of costs as you don't waste your valuable time with patching. Or use Oracle Database 12c Oracle Multitenant and patch either by unplug/plug or patch an entire container database with all PDBs with one patch in one task. We have customer reference cases proofing it saved them 75% of time, effort and cost since they've used Lifecycle Management Pack. So why don't you use it? Patching costs a lot of money and doesn't pay outWell, see my statements in the paragraph above. And it pays out as flying with a database with 100 known critical flaws in it which are already fixed by Oracle (such as in the Oct 2013 PSU for Oracle Database 12c) will cost ways more in case of failure or even data loss. Bet with me? Let me finally ask you some questions. What cell phone are you using and which OS does it run? Do you have an iPhone 5 and did you upgrade already to iOS 7.0.3? I've just encountered on mine that the alarm (which I rely on when traveling) has gotten now a dependency on the physical switch "sound on/off". If it is switched to "off" physically the alarm rings "silently". What a wonderful example of a behaviour change coming in with a patch set. Will this push you to stay with iOS5 or iOS6? No, because those have security flaws which won't be fixed anymore. What browser are you surfing with? Do you use Mozilla 3.6? Well, congratulations to all the hackers. It will be easy for them to attack you and harm your system. I'd guess you have the auto updater on.  Same for Google Chrome, Safari, IE. Right? -Mike The T.htmtableborders, .htmtableborders td, .htmtableborders th {border : 1px dashed lightgrey ! important;} html, body { border: 0px; } body { background-color: #ffffff; } img, hr { cursor: default }

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  • Desktop Fun: Ghost in the Shell Wallpaper Collection

    - by Asian Angel
    Motoko Kusanagi, Batou, and the rest of Section 9 usually have their hands full keeping Japan safe from those who would wreak havoc upon it and its citizens. Step into the Japan of tomorrow and add some spirit to your favorite machine with our Ghost in the Shell Wallpaper collection. How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • Delight and Excite

    - by Applications User Experience
    Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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  • From the Tips Box: Quick File Renaming in Windows 7, Fast Access to Web Sites on Android, and GPS-based Todo Lists

    - by Jason Fitzpatrick
    Once a week we round up some reader tips and share them with the greater How-To Geek audience. This week we’re looking at speedy file renaming in Windows 7, fast access to bookmarks in Android, and a neat GPS-based todo list. How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • Upcoming Speaking Engagements

    - by gsusx
    This summer, I took a brief break from speaking engagements to focus on shipping our new software in Tellago Studios and not stress my already hectic travel schedule. However, I’ve accepted a few invites to speak at different conferences during the fall and winter. Here is a brief list of the ones that are already confirmed: Software Architect Conference (London) http://www.software-architect.co.uk NodeJS for the .Net Developer I am a .NET developer but I have an iPhone and an Android Oredev (Malmö...(read more)

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  • How to Disable Application Switching in Windows 8

    - by Taylor Gibb
    Application switching allows you to quickly switch between your open Metro apps by sliding your finger across the left side of the screen, or moving your mouse to the corner. If you don’t like this behavior, it’s easy to disable. How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • 10 Tips to Get Your Website Indexed Quickly

    When your website is design process is completed and the site is ready to go live, your next big goal will be to get your website indexed with search engines as quickly as possible. Using these tips your site can get indexed by search engines rapidly without too much stress or exertion.

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  • Free Software is not only GNU

    <b>Flameeyes:</b> "I don&#8217;t try to hide the fact that I think that FSF&#8217;s continuous stress over &#8220;GNU/Linux&#8221; is a huge ego stroke toward GNU that tries to deny that there is other Free Software beside GNU."

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  • Friday Fun: Archers Oath

    - by Asian Angel
    This week’s game puts your archery skills to the test as you race against time to save innocent captives from the hangman’s noose. Are you good enough to show Robin Hood a thing or two about using a bow or will you be shot down in shame? How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • A System That Creates Unlimited Traffic Without Google

    A new breakthrough technology that gives mass web traffic through a huge scale of ad networks without a need of the common ways of ads promotion. It is packed with all your needs in driving big number of prospects a day with no stress of maintaining and updating your website.

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  • Performance Tuning Re-indexing and Update Statistics – A Case Study

    Recently we started experiencing a very strange issue in our production reporting environment where the Re-indexing and Update Statistics operation suddenly began taking more than 2 days to complete and was thus causing blockage in the database which in turn caused impairment in application performance. NEW! Take the stress out of .NET deploymentEliminate the risk in deploying manually to live systems using Deployment Manager, the new tool from Red Gate. Try it now.

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  • Unix sort keys cause performance problems

    - by KenFar
    My data: It's a 71 MB file with 1.5 million rows. It has 6 fields All six fields combine to form a unique key - so that's what I need to sort on. Sort statement: sort -t ',' -k1,1 -k2,2 -k3,3 -k4,4 -k5,5 -k6,6 -o output.csv input.csv The problem: If I sort without keys, it takes 30 seconds. If I sort with keys, it takes 660 seconds. I need to sort with keys to keep this generic and useful for other files that have non-key fields as well. The 30 second timing is fine, but the 660 is a killer. More details using unix time: sort input.csv -o output.csv = 28 seconds sort -t ',' -k1 input.csv -o output.csv = 28 seconds sort -t ',' -k1,1 input.csv -o output.csv = 64 seconds sort -t ',' -k1,1 -k2,2 input.csv -o output.csv = 194 seconds sort -t ',' -k1,1 -k2,2 -k3,3 input.csv -o output.csv = 328 seconds sort -t ',' -k1,1 -k2,2 -k3,3 -k4,4 input.csv -o output.csv = 483 seconds sort -t ',' -k1,1 -k2,2 -k3,3 -k4,4 -k5,5 input.csv -o output.csv = 561 seconds sort -t ',' -k1,1 -k2,2 -k3,3 -k4,4 -k5,5 -k6,6 input.csv -o output.csv = 660 seconds I could theoretically move the temp directory to SSD, and/or split the file into 4 parts, sort them separately (in parallel) then merge the results, etc. But I'm hoping for something simpler since looks like sort is just picking a bad algorithm. Any suggestions? Testing Improvements using buffer-size: With 2 keys I got a 5% improvement with 8, 20, 24 MB and best performance of 8% improvement with 16MB, but 6% worse with 128MB With 6 keys I got a 5% improvement with 8, 20, 24 MB and best performance of 9% improvement with 16MB. Testing improvements using dictionary order (just 1 run each): sort -d --buffer-size=8M -t ',' -k1,1 -k2,2 input.csv -o output.csv = 235 seconds (21% worse) sort -d --buffer-size=8M -t ',' -k1,1 -k2,2 input.csv -o ouput.csv = 232 seconds (21% worse) conclusion: it makes sense that this would slow the process down, not useful Testing with different file system on SSD - I can't do this on this server now. Testing with code to consolidate adjacent keys: def consolidate_keys(key_fields, key_types): """ Inputs: - key_fields - a list of numbers in quotes: ['1','2','3'] - key_types - a list of types of the key_fields: ['integer','string','integer'] Outputs: - key_fields - a consolidated list: ['1,2','3'] - key_types - a list of types of the consolidated list: ['string','integer'] """ assert(len(key_fields) == len(key_types)) def get_min(val): vals = val.split(',') assert(len(vals) <= 2) return vals[0] def get_max(val): vals = val.split(',') assert(len(vals) <= 2) return vals[len(vals)-1] i = 0 while True: try: if ( (int(get_max(key_fields[i])) + 1) == int(key_fields[i+1]) and key_types[i] == key_types[i+1]): key_fields[i] = '%s,%s' % (get_min(key_fields[i]), key_fields[i+1]) key_types[i] = key_types[i] key_fields.pop(i+1) key_types.pop(i+1) continue i = i+1 except IndexError: break # last entry return key_fields, key_types While this code is just a work-around that'll only apply to cases in which I've got a contiguous set of keys - it speeds up the code by 95% in my worst case scenario.

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  • Windows 7 Enterprise MAK needs Reactivation?

    - by chris
    I have a VMware image that contains our "standard workstation" where I do a lot of testing. I used a Windows 7 Enterprise MAK key (from MSDN) for activation because the doc said that MAK keys don't have to be reactivated when the hardware changes. Activation was done with slmgr.vbs /ipk LICENSE-KEY slmgr.vbs /ato Now after some testing where the virtual hw was changed it says it "needs to activate because the hw has changed". What did I do wrong?

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  • My server is slower than the average user's computer, should I still offload Access queries to SQL Server? [closed]

    - by andrewb
    Possible Duplicate: How do you do Load Testing and Capacity Planning for Databases I have a database set up with MS Access 2007 front ends and an SQL Server 2005 back end. At the moment, all the queries are saved in the front end as I've only recently moved to an SQL Server backend. I'm wondering how much of those queries I should save as stored procedures/views on SQL Server. About the system The number of concurrent users is only a handful, though it could be as high as 25 at one time (very unlikely). The average computer has an Intel i3-2120 CPU running at 3.3 GHz, which gets a PassMark score of 3,987, whilst the server has an Intel Xeon E5335 running at 2.0 GHz, which gets a PassMark score of 2,637. Always an awkward situation when an i3 outperforms a Xeon... though the i3 is from Q1 2011 and the Xeon is Q2 2009. There is potential for a server upgrade in the future, though it wouldn't come easy. I'm inclined to move the queries to the back end, as they are beginning to take noticeable time and I figure that is a better way of doing things. I like the idea of throwing everything at the server, then pushing for a server upgrade. It makes more sense in my mind to be upgrading one server rather than 30 PCs. Or am I being overzealous? Why my question isn't a duplicate It seems that my question has been misinterpreted and labelled a duplicate of quite a different question, one about testing and capacity planning. I'll try explain how my question is very different from the linked question. The crux of my question is something like "Even though my server is technically slower, is it better to have it doing more of the queries?" There's two ways that people could have answered this: I agree the server is going to be slower, but the extra benefits of such and such (like the less Access the better) means you should move most to the server anyway. (OR no it doesn't outweigh the benefit, keep them in Access) Actually the server will be faster because of such and such. I'm hoping that people out there could provide some answers like this, and the question in the dupe link doesn't really provide either of these answers. Ok sure, I suppose I could do extensive performance testing to compare Access queries running on a local machine to SQL Server queries running on the server, but that sounds like a very hard task (particularly performance testing of access) compared to someone giving some quick general guidance, and again, my question is looking for a lot more than immediate performance benefit.

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