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• BPM in Retail Industry

  - by Sanjeev Sharma

  The following series of blog posts discuss common BPM use-cases in the Retail industry: Retail 2.0 represents the transformation in the retail industry triggered by the accelerated shift towards online and mobile technologies and social shopping paradigms. Never before has the consumer been of more importance or should i say in greater control, especially so due to the shrinking information asymmetry between merchants and consumers that has tilted the balance of power in the latter’s favor. For details, click Customer Experience Management for Retail 2.0 - part 1 / 2 Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning. For details, click Customer Experience Management for Retail 2.0 - part 2 / 2 ARTS Retail Reference Model (Coming Soon!)

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• Google I/O 2010 - Customizing Google Apps

  Google I/O 2010 - Customizing Google Apps Google I/O 2010 - Customizing Google Apps & integrating with customer environments Enterprise 201 Mike O'Brien, Matt Pruden (Appirio), Adam Graff (Genentech), Don Dodge (moderator) Learn from real life examples of customizing Google Apps to meet customer requirements. Hear from the customer (Genentech) and the System Integrator (Appirio). Explore integration issues and deployment best practices with people who have done it. Get your questions answered in this session. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 6 0 ratings Time: 52:00 More in Science & Technology

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• How to load a springframework ApplicationContext from Jython

  - by staticman

  I have a class that loads a springframework application context like so: package com.offlinesupport; import org.springframework.context.ApplicationContext; import org.springframework.context.support.ClassPathXmlApplicationContext; public class OfflineScriptSupport { private static ApplicationContext appCtx; public static final void initialize() { appCtx = new ClassPathXmlApplicationContext( new String[] { "mycontext.spring.xml" } ); } public static final ApplicationContext getApplicationContext() { return appCtx; } public static final void main( String[] args ) { System.out.println( "Starting..." ); initialize(); System.out.println( "loaded" ); } } The class OfflineScriptSupport, and the file mycontext.spring.xml are each deployed into separate jars (along with other classes and resources in their respective modules). Lets say the jar files are OfflineScriptSupport.jar and *MyContext.jar". mycontext.spring.xml is put at the root of the jar. In a Jython script (*myscript.jy"), I try to call the initialize method to create the application context: from com.offlinesupport import OfflineScriptSupport OfflineScriptSupport.initialize(); I execute the Jython script with the following command (from Linux): jython -Dpython.path=spring.jar:OfflineScriptSupport.jar:MyContext.jar myscript.jy The Springframework application context cannot find the mycontext.spring.xml file. It displays the following error: java.io.FileNotFoundException: class path resource [mycontext.spring.xml] cannot be opened because it does not exist at org.springframework.core.io.ClassPathResource.getInputStream(ClassPathResource.java:137) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:167) at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:148) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:126) at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:142) at org.springframework.context.support.AbstractXmlApplicationContext.loadBeanDefinitions(AbstractXmlApplicationContext.java:113) at org.springframework.context.support.AbstractXmlApplicationContext.loadBeanDefinitions(AbstractXmlApplicationContext.java:81) at org.springframework.context.support.AbstractRefreshableApplicationContext.refreshBeanFactory(AbstractRefreshableApplicationContext.java:89) at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:269) at org.springframework.context.support.ClassPathXmlApplicationContext.<init>(ClassPathXmlApplicationContext.java:87) at org.springframework.context.support.ClassPathXmlApplicationContext.<init>(ClassPathXmlApplicationContext.java:72) at com.offlinesupport.OfflineScriptSupport.initialize(OfflineScriptSupport.java:27) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) If I run the jar directly from Java (using the main entry point in OfflineScriptSupport) it works and there is no error thrown. Is there something special about the way Jython handles classpaths making the Springframework's ClassPathXmlApplicationContext not work (i.e. not be able to find resource files in the classpath)?

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• Don&rsquo;t Miss &ldquo;Transform Field Service Delivery with Oracle Real-Time Scheduler&rdquo;

  - by ruth.donohue

  Field resources are an expensive element in the service equation. Maximizing the scheduling and routing of these resources is critical in reducing costs, increasing profitability, and improving the customer experience. Oracle Real-Time Scheduler creates cost-optimized plans and schedules for service technicians that increase operational efficiencies and improve margins. It enhances Oracle’s Siebel Field Service with real-time scheduling and dispatch capabilities that ensure service requests are allocated efficiently and service levels are honored. Join our live Webcast to learn how your organization can leverage Oracle Real-Time Scheduler to: Increase operational efficiency with real-time scheduling that enables field service technicians to handle more calls per day and reduce travel mileage Resolve issues faster with dynamic work flows that ensure you have the right technician with the right skill set for the right job Improve the customer experience with real-time planning that optimizes field technician routing, reduces customer wait times, and minimizes missed SLAs Date: Thursday, March 10, 2011 Time: 8:30 am PT / 11:30 am ET / 4:30 pm UK / 5:30 pm CET Click here to register now.   Technorati Tags: Siebel Field Service,Oracle Real-Time Scheduler

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• Would a model like this translate well to a document or graph database?

  - by Eric

  I'm trying to understand what types of models that I have traditionally persisted relationally would translate well to some kind of NoSQL database. Suppose I have a model with the following relationships: Product 1-----0..N Order Customer 1-----0..N Order And suppose I need to frequently query things like All Orders, All Products, All Customers, All Orders for Given Customer, All Orders for Given Product. My feeling is that this kind of model would not denormalize cleanly - If I had Product and Customer documents with embedded Orders, both documents would have duplicate orders. So I think I'd need separate documents for all three entities. Does a characteristic like this typically indicate that a document database is not well suited for a given model? Generally speaking, would a document database perform as well as a relational database in this kind of situation? I know very little about graph databases, but I understand that a graph database handles relationships more performantly than a document database - would a graph database be suited for this kind of model?

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• Heading in the Right Direction: Garmin Exadata adoption

  - by Javier Puerta

  A pioneer in global positioning system (GPS) navigation, Garmin International Inc. has been adopting Exadata to support the infrastructure that powered the company’s Oracle Advanced Supply Chain Planning, but also the company’s fitness segment, which provides customers with an online platform to store, retrieve, and interact with data captured using Garmin fitness products. The environment, which is built on an Oracle Database, processes approximately 40 million queries per week. Prior to using Oracle Exadata Database Machine, as the online offering grew in popularity, it began to face reliability issues that had negatively impacted the customer experience. We included the video testimonial in a previous post. Now you can find the a complete set of materials about this customer story Garmin Customer Reference Garmin video testimonial:  Garmin Consolidates on Exadata for 50% Performance Boost Profit Magazine article:  Heading in the Right Direction

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• Open source ASP.NET MVC project for a SaaS application

  - by DotnetDude

  I am working on a personal project that offers a service online. I'd like put this out to the public. I don't want to reinvent the wheel and use an existing template/open source project and add my service specific functionality. The features I am looking for are: Support for different roles (I need to have an admin role, customer and preferred customer roles) An admin section where admins can manage user accounts, login as with users credentials for providing support Customer pages that are role specific (Ex: Some functionality can be used by preferred customers but not non preferred ones) Preferably a pricing/plans page with payment gateway integration These are some of the basic pages available in most of service sites online. Is there a MVC 3 (preferably 4) written in C# that I can use as a shell to build upon? Thanks

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• Textmate cucumber bundle issues - 'Run Feature' producing errors.

  - by Evolve

  From a cucumber feature file when I go to 'Run features' Im getting the error below in the popup box that appears. How do I fix this? /Library/Ruby/Site/1.8/rubygems/custom_require.rb:31:in gem_original_require': no such file to load -- /Users/evolve/Projects/i9/Tornelo/.bundle/environment (LoadError) from /Library/Ruby/Site/1.8/rubygems/custom_require.rb:31:inrequire' from /Users/evolve/Library/Application Support/TextMate/Bundles/Cucumber.tmbundle/Support/lib/cucumber/mate/../mate.rb:10 from /Users/evolve/Library/Application Support/TextMate/Bundles/Cucumber.tmbundle/Support/lib/cucumber/mate/feature_helper.rb:1:in require' from /Users/evolve/Library/Application Support/TextMate/Bundles/Cucumber.tmbundle/Support/lib/cucumber/mate/feature_helper.rb:1 from /tmp/cucumber-906.rb:2:inrequire' from /tmp/cucumber-906.rb:2

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• When to choose "Generate an activator..." when creating a new Eclipse plugin project

  - by Anon Support 2010

  There are lots of Eclipse RCP tutorials that begin with "Create a new plugin project..." It seems that approx. 70% of them specify checking the Generate an activator, a Java class that controls the plug-in life cycle. The others specifically say don't check that toggle. Its not clear to me, what generating an activator class does for you, when you need one, and when you don't. For being a prominent option you get every time you create a new plugin project (it seems to be set on by default) this option isn't very well explained anywhere that I have found. Any advice/rules of thumb on choosing this option when creating Eclipse plugin projects?

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• Should vendors have an express queue for people who have a clue? What passes for support today?

  - by Greg Low

  It's good to see some airports that have queues for people that travel frequently and know what they're doing. But I'm left thinking that IT vendors need to have something similar. Bigpond (part of Telstra) in Australia have recently introduced new 42MB/sec modems on their 3G network. It's actually just a pair of 21MB/sec modems linked together but the idea is cute. Around most of the country, they work pretty well. In the middle of the CBD in Melbourne however, at present they just don't work. Having...(read more)

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• How much to charge for Wordpress installation?

  - by Jack Duluoz

  I know this isn't properly a technical question but I hope this is ok here. The question is simple: how much should I charge a customer for a Wordpress installation & configuration? Configuration simply means I have to install him a theme (which is not provided by me), various plugins and maybe edit some lines of code here and there to make the whole thing work fine. MORE INFO I don't do this for a living, I'm just doing this for this single customer. He told me he wants to customize some features of the blog which I think will require a bit of code editing, but these will be small modifications, because I already told him that more substantial modifications will be billed separately. I don't know exactly how long will this take, but probably just 1 day for the setup and some more days to adapt the blog to the customer requests which will eventually come up later

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• NHibernate Pitfalls: Private Setter on Id Property

  - by Ricardo Peres

  Having a private setter on an entity’s id property may seem tempting: in most cases, unless you are using id generators assigned or foreign, you never have to set its value directly. However, keep this in mind: If your entity is lazy and you want to prevent people from setting its value, make the setter protected instead of private, because it will need to be accessed from subclasses of your entity (generated by NHibernate); If you use stateless sessions, you can perform some operations which, on regular sessions, require you to load an entity, without doing so, for example: 1: using (IStatelessSession session = factory.OpenStatelessSession()) 2: { 3: //delete without first loading 4: session.Delete(new Customer { Id = 1 }); 5:  6: //insert without first loading 7: session.Insert(new Order { Customer = new Customer { Id = 1 }, Product = new Product { Id = 1 } }); 8:  9: //update without first loading 10: session.Update(new Order{ Id = 1, Product = new Product{ Id = 2 }}) 11: }

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• propertyplaceholderconfigurer class name substitution problem

  - by Alex

  The following example works for "class name substitution using the PropertyPlaceHolderConfigurer": http://forum.springsource.org/showpost.php?p=228136&postcount=2 HOWEVER, when porting this code over (messages.properties, com.spring.ioc.TestClass, and spring-config.xml) to a web application, the class name substitution now fails! 1) I am running on the webapp on Tomcat through the Eclipse plugin. 2) In the web.xml I have the following: <context-param> <param-name>contextConfigLocation</param-name> <param-value>/WEB-INF/spring-config.xml</param-value> </context-param> <listener> <listener-class>org.springframework.web.context.ContextLoaderListener</listener-class> </listener> 3) The following is output in the log: 282 [main] DEBUG org.springframework.beans.factory.support.DefaultListableBeanFactory - Ignoring bean class loading failure for bean 'test' org.springframework.beans.factory.CannotLoadBeanClassException: Cannot find class [${test.class}] for bean with name 'test' defined in ServletContext resource [/WEB-INF/spring-config.xml]; nested exception is java.lang.ClassNotFoundException: ${test.class} at org.springframework.beans.factory.support.AbstractBeanFactory.resolveBeanClass(AbstractBeanFactory.java:1141) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.predictBeanType(AbstractAutowireCapableBeanFactory.java:524) at org.springframework.beans.factory.support.AbstractBeanFactory.isFactoryBean(AbstractBeanFactory.java:1177) at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBeanNamesForType(DefaultListableBeanFactory.java:222) at org.springframework.context.support.AbstractApplicationContext.invokeBeanFactoryPostProcessors(AbstractApplicationContext.java:505) at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:362) at org.springframework.web.context.ContextLoader.createWebApplicationContext(ContextLoader.java:255) at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:199) at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:45) at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3795) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4252) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014) at org.apache.catalina.core.StandardHost.start(StandardHost.java:736) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443) at org.apache.catalina.core.StandardService.start(StandardService.java:448) at org.apache.catalina.core.StandardServer.start(StandardServer.java:700) at org.apache.catalina.startup.Catalina.start(Catalina.java:552) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433) Caused by: java.lang.ClassNotFoundException: ${test.class} at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1438) at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1284) at org.springframework.util.ClassUtils.forName(ClassUtils.java:211) at org.springframework.beans.factory.support.AbstractBeanDefinition.resolveBeanClass(AbstractBeanDefinition.java:385) at org.springframework.beans.factory.support.AbstractBeanFactory.resolveBeanClass(AbstractBeanFactory.java:1138) ... 23 more Note: I haven't included it, but the PropertyPlaceHolderConfigurer is successfully locating the messages.properties file, but this seems to happen AFTER the above error is output?! DOES ANYBODY KNOW WHY THIS IS THE CASE AND HOW I CAN OVERCOME THIS PROBLEM?

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• Rehosting content from another server

  - by Lana_M

  We have a set of static pages that will augment a customer's existing site. The pages will not reside on the customer's servers for logistical reasons and because we need to maintain control of the content. The plan is for the customer to set up a mod_rewrite rule that will funnel certain types of URLs to a single server-side handler script that will grab the appropriate file from a CDN and just output its content. This illustrates the approach: <?php echo(file_get_contents(str_replace($customer_host, $cdn_host, $_SERVER['REQUEST_URI']))); ?> Can anyone think of pitfalls or offer up a different approach? Is there some way to circumvent a script altogether?

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• P-Commerce – What The Heck Is That?

  - by Michael Hylton

  We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce?  It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience. Ask yourself how well do you know your customer?  Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience? Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction.  Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.

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• How strict should I be in the "do the simplest thing that could possible work" while doing TDD

  - by Support - multilanguage SO

  For TDD you have to Create a test that fail Do the simplest thing that could possible work to pass the test Add more variants of the test and repeat Refactor when a pattern emerge With this approach you're supposing to cover all the cases ( that comes to my mind at least) but I'm wonder if am I being too strict here and if it is possible to "think ahead" some scenarios instead of simple discover them. For instance, I'm processing a file and if it doesn't conform to a certain format I am to throw an InvalidFormatException So my first test was: @Test void testFormat(){ // empty doesn't do anything... processor.validate("empty.txt"); try { processor.validate("invalid.txt"); assert false: "Should have thrown InvalidFormatException"; } catch( InvalidFormatException ife ) { assert "Invalid format".equals( ife.getMessage() ); } } I run it and it fails because it doesn't throw an exception. So the next thing that comes to my mind is: "Do the simplest thing that could possible work", so I : public void validate( String fileName ) throws InvalidFormatException { if(fileName.equals("invalid.txt") { throw new InvalidFormatException("Invalid format"); } } Doh!! ( although the real code is a bit more complicated, I found my self doing something like this several times ) I know that I have to eventually add another file name and other test that would make this approach impractical and that would force me to refactor to something that makes sense ( which if I understood correctly is the point of TDD, to discover the patterns the usage unveils ) but: Q: am I taking too literal the "Do the simplest thing..." stuff?

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• How do you handle domain logic that spans multiple model objects in an ORM?

  - by duality_

  So I know that business logic should be placed in the model. But using an ORM it is not as clear where I should place code that handles multiple objects. E.g. let's say we have a Customer model which has a type of either sporty or posh and we wanted to customer.add_bonus() to every posh customer. Where would we do this? Do we create a new class to handle all this? If yes, where do we put it (alongside all the other model classes, but not subclass it from the ORM?)? I'm currently using django framework in python, so specific suggestions are even more wanted.

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• How to Add a Google Call Widget to Any Web Page

  - by babblescribe

  Adding a Google Call Widget to your website or blog allows visitors to contact you using your Google Voice number. The widget provides an easy and cost-effective way to provide live customer support without the customer knowing your real number. The Call Widget works using Google Voice to first call the number the customer types into the widget form. Once connected, the user is prompted to connect to the number you have configured the widget to call. Google voice connects the two numbers and you are talking away in an instant.How To Encrypt Your Cloud-Based Drive with BoxcryptorHTG Explains: Photography with Film-Based CamerasHow to Clean Your Dirty Smartphone (Without Breaking Something)

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• GPL question : web application using Imagick and GhostScript => Which would be the final licence?

  - by sdespont

  I am a bit confusing and I need your help to undertand my problem. I have developed a web application (PHP, JQuery) for one of my customer. Recently, my customer ask me to add a new feature permitting PDF to JPG conversion. After web browsing, I have discovered that iMagick (Apache licence) PHP extension with GhostScript (GPL licence) is the only solution. But, as my customer want to sell the web application to others companies, I have to use non-GPL licences. By the way, this feature is OPTIONAL and the final user must download and install manually iMagick and GhostScript if he his interesting by using the PDF conversion. Is there someone to tell me if the fact to use Imagick to convert PDF to JPG (and therefore use GhostScript) turns my current proprietary licence to GPL? And what about if I don't use Imagick but call GhostScript using PHP exec() function? Is there others non-GPL projects to convert PDF to JPG that I could use with PHP? Any help would be greatly appreciated.

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• Evaluate list.contains string in JSTL

  - by Support - multilanguage SO

  I need to hide an element if certain values are present in the JSP The values are stored in a List so I tried: <c:if test="${ mylist.contains( myValue ) }">style='display:none;'</c:if> But, it doesn't work. How can I evaluate if a list contains a value in JSTL, the list and the values are strings.

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• SQL - table alias scope.

  - by Support - multilanguage SO

  I've just learned ( yesterday ) to use "exists" instead of "in". BAD select * from table where nameid in ( select nameid from othertable where otherdesc = 'SomeDesc' ) GOOD select * from table t where exists ( select nameid from othertable o where t.nameid = o.nameid and otherdesc = 'SomeDesc' ) And I have some questions about this: 1) The explanation as I understood was: "The reason why this is better is because only the matching values will be returned instead of building a massive list of possible results". Does that mean that while the first subquery might return 900 results the second will return only 1 ( yes or no )? 2) In the past I have had the RDBMS complainin: "only the first 1000 rows might be retrieved", this second approach would solve that problem? 3) What is the scope of the alias in the second subquery?... does the alias only lives in the parenthesis? for example select * from table t where exists ( select nameid from othertable o where t.nameid = o.nameid and otherdesc = 'SomeDesc' ) AND select nameid from othertable o where t.nameid = o.nameid and otherdesc = 'SomeOtherDesc' ) That is, if I use the same alias ( o for table othertable ) In the second "exist" will it present any problem with the first exists? or are they totally independent? Is this something Oracle only related or it is valid for most RDBMS? Thanks a lot

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• Which way to make money on Android? ads, purchase, trial version?

  - by otakun85

  Hi, I want to release an app, but what is in your experience the best way to make money on android? I've seen some solutions out there, but which one is the best? Solution A: App is free and has ads. + long term income + free for customer ~ money based on usage - ads makes apps ugly - needs a internet connection, which your app may not need Solution B: App is purchased + instant income ~ money only once ~ the customer have only 15 minutes to try out the app - you need a credit card on the google market - the customer have to give money :D Solution C: Trial version Solution D: free Lite version with ads & full to pay version without adds Any other ideas?

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• Are strings created with + concatenation stored in the string pool?

  - by Support - multilanguage SO

  For instance String s = "Hello" + " World"; I know there are two strings in the pool "Hello" and "World" but, does: "Hello World" go into the string pool? If so, what about? String s2 = new String("Hola") + new String(" Mundo"); How many strings are there in the pool in each case?

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• SMTP mailbox unavailable - intermittent and self-inflicted

  - by user134451

  I have an app that runs daily, sending confirmation emails to dozens of customers. Emails are sent using SMTP with authentication. The app also has some error handling, and occasionally anonymous SMTP is used to notify the webmaster that an e-mail issue has been encountered (a malformed email address, usually). Whenever these warning notifications are sent, the customer notifications that follow throw an error: "Mailbox unavailable. The server response was: 5.7.1 Unable to relay". The customer notification emails are sent, but my app drops into the exception handler. And all subsequent customer notification emails have this problem. Everything is fine next time the programs run, until a webmaster warning email is sent. Anyone have an ideas what would cause this? My first thought was that the client didn't like being switched back and forth between anonymous to authenticated modes. I created a separate client for each mode, but that didn't help.

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• Synthetic database records

  - by michipili

  Assume we are getting some statistics from a customer which we analyse and we send our comments to the customer. Now, the customer tells us that the statistic they computed between January and March are based on a wrong methodology and sends us corrected series. We want perform analysis with the wrong and with the correct set of data, which are huge and only differ from January to March. Therefore, we need something like synthetic database records implementing the following logic: synthetic[1] = wrong_data synthetic[2] = correct_data between Januar and March, wrong_data otherwise With this, we can easily perform our analyses on synthetic records. Should such synthetic records be implemented in the application logic or on the side of the database? What are common pitfalls of such an implementation?

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