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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Local Search Engine Optimization - Why Use Local SEO?

    Local search engine optimization is the new optimization technique to help improve ones local efforts in your hometown or local areas a business does business. Local SEO is more useful for companies trying to gain new business within a smaller target range of 5-15 miles sometimes less sometimes more depending on the products or services one might provide to consumers. Local Search Engine Optimization and Normal Search Engine Optimization differs so hiring someone who specializes in local SEO is very important.

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  • Installed Ruby 1.9.2 but new gems won't create scripts into /usr/bin

    - by karatedog
    I had previously ruby 1.8 on my Ubuntu 10.10, which I removed through Synaptics. Then I have installed ruby 1.9.1 also via Synaptics (which is then saying that itself is version 1.9.2). Then I installed ruby-debug19 and rspec gems with sudo gem install ruby-debug19 rspec However I can't start rdebug or rspec, but I can invoke the debugger from inside my ruby script, so the debugger is working. I inspected the starting scipts rdebug and rspec and then I realized that they are still old scripts back from ruby1.8 time. In other worlds, the current 1.9 install of these gems haven't created the starting scripts anywhere. What is the easiest solution for a lazy soul like me? It looks like removing-reinstalling ruby 1.9.2 won't help, and installing these gems over and over againg won't create the starting scripts.

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  • New instalation with invalid signatures: NODATA 1 NODATA 2 error

    - by marcos nobre
    I am installing 13.04 into a VirtualBox machine. After installing, I receive this error after sudo apt-get update: Ign http://archive.ubuntu.com raring Release E: Erro GPG: http://archive.ubuntu.com raring Release: the following signatures were invalid: NODATA 1 NODATA 2 I have already tried: Install minimal server version; Install 12.04 desktop version; Everything gives me the same error.

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  • New DMF for SQL Server 2008 sys.dm_fts_parser to parse a string

    Many times we want to split a string into an array and get a list of each word separately. The sys.dm_fts_parser function will help us in these cases. More over, this function will also differentiate the noise words and exact match words. The sys.dm_fts_parser can be also very powerful for debugging purposes. It can help you check how the word breaker and stemmer works for a given input for Full Text Search.

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  • Is Azure the New Silver Lining?

    By now, you have heard of Windows Azure, Microsoft's cloud computing platform. But, what does Azure provide for developers and users, and how can you benefit from it in your .NET applications? Read on to find out.

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  • Getting overwhelmed after starting a new project

    - by Kian Mayne
    I started a project (a Windows based timetable program that helps you stay organised with your subjects and assignments). The problem is that I'm not sure how I should manage this project and what order to build things. I.e. Should I build all the different interface elements then write the code or should I make an interface, code it, make another interface then code that? So my question is; how do I split up this longish project into small, ordered pieces to complete; and how should I order this?

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  • Why is trailing whitespace a big deal?

    - by EpsilonVector
    Trailing whitespace is enough of a problem for programmers that editors like Emacs have special functions that highlight it or get rid of it automatically, and many coding standards require you to eliminate all instances of it. I'm not entirely sure why though. I can think of one practical reason of avoiding unnecessary whitespace, and it is that if people are not careful about avoiding it, then they might change it in between commits, and then we get diffs polluted with seemingly unchanged lines, just because someone removed or added a space. This already sounds like a pretty good reason to avoid it, but I do want to see if there's more to it than that. So, why is trailing whitespace such a big deal?

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  • Telerik Introduces New Developer Tool Designed to Simplify Unit Test Mocking

    JustMock extends Teleriks commitment to providing Visual Studio developer productivity Waltham, MA, April 13, 2010 Telerik, the leading vendor of development tools and user interface components for .NET, today announced the introduction of JustMock, a productivity add-in for Microsoft? Visual Studio 2008 and 2010. JustMock helps developers easily create object mockings in unit tests, saving time and improving the quality of software testing. JustMock is being introduced as a Beta and is scheduled...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Questions about Microsoft's new Cloud certification

    - by makerofthings7
    I'm evaluating taking the cloud certification exams from Microsoft, and have a few questions How highly do you think employers will value this exam? What job roles would require this cert? In your personal experience, how would this certification be weighed against other factors such as real world experience, other certifications, and having a Bachelors degree? If you mention that other certifications are more valued, which ones are they?

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  • XMLPad – a new tool in my developer utility belt

    - by jamiet
    Yesterday I was on the lookout for a free tool that would help me write XPath statements. I put a shout out on Twitter and Johan Barnard replied saying : Give XMLPad a try http://www.wmhelp.com/xmlpad3.htm I’m sure there are legions of developers out there that know all about XMLPad but I had never heard about it so I suspect some of you reading haven’t either. Today I downloaded it to give it a run out and I gotta say – I love it. I only used it to do one thing –constructing an XPath expression to point to a particular Configuration definition in a .dtsx file- and it allowed me to do that with consummate ease. The feature I particularly loved was that, similar to Google Suggest, it showed me results from my expression as I typed. Here is a screenshot of my XPath expression to find (and just try saying this in a hurry) the value of a property whose DTS:Name attribute equals ‘ConfigurationString’ of a Configuration definition where the value of that Configuration definition’s property whose DTS:Name attribute equals ‘ObjectName’, equals ‘BIConfig My XPath expression: /DTS:Executable/DTS:Configuration[DTS:Property[@DTS:Name=’ObjectName’]=’BIConfig’]/DTS:Property[@DTS:Name=’ConfigurationString’] and believe me, there was no way I would have been able to come up with that without a tool to help me! So, an easy tip for you – if you need to write XPath expression download XMLPad for free from http://www.wmhelp.com/xmlpad3.htm and see what it can do for you. That’s all. Its now Friday evening and I’m shutting down and relaxing before heading to the big game at Twickenham tomorrow (yes, I have a ticket ). Have a good one! @Jamiet

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  • Why there are many guest accounts?

    - by Radu Radeanu
    After I saw this answer, I realized that there are many guest accounts on my system: grep guest /etc/passwd guest-jzXeRx:x:117:127:Guest,,,:/tmp/guest-jzXeRx:/bin/false guest-l5dAPU:x:118:128:Guest,,,:/tmp/guest-l5dAPU:/bin/false guest-FdSAkw:x:119:129:Guest,,,:/tmp/guest-FdSAkw:/bin/false guest-eBU0cU:x:121:131:Guest,,,:/tmp/guest-eBU0cU:/bin/false Moreover, in this moment there is nobody logged as guest, but if somebody will login as guest, a new guest account is created - why, since there are already other guest accounts? After the new guest will log out, his account will be deleted. But why the other guest accounts remain? For what use/purpose? It doesn't mind me at all this guest account, but I want to know if it is okay to delete them manually.

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  • Week in Geek: New Faster IonMonkey JavaScript Engine Added to Firefox Nightly Builds

    - by Asian Angel
    Our latest edition of WIG is filled with news link coverage on topics such as the next version of Photoshop will not support Windows XP, Microsoft has found preloaded malware on PC production lines in China, Internet Explorer 8 users will lose browser support for Google Apps in November, and more. Original wallpaper for the image shown above is available at HD Wallpapers 4 Free. How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • Why do I get extra, unexpected results with my ack regex?

    - by Gauthier
    I'm finally learning regexps and training with ack. I believe this uses Perl regexp. I want to match all lines where the first non-blank characters are if (<word> !, with any number of spaces in between the elements. This is what I came up with: ^[ \t]*if *\(\w+ *! It only nearly worked. ^[ \t]* is wrong, since it matches one or none [space or tab]. What I want is to match anything that may contain only space or tab (or nothing). For example these should not match: // if (asdf != 0) else if (asdf != 1) How can I modify my regexp for that? EDIT adding command line ack -i --group -a '^\s*if *\(\w+ *!' c:/work/proj/proj Note the single quotes, I'm not so sure about them anymore. My search base is a larger code base. It does include matching expressions (quite some), but even for example: 274: }else if (y != 0) , which I get as a result of the above command. EDIT adding the result of mobrule's test Mobrule, thanks for providing me a text to test on. I'll copy here what I get on my prompt: C:\Temp\regex>more ack.test # ack.test if (asdf != 0) # no spaces - ok if (asdf != 0) # single space - ok if (asdf != 0) # single tab - ok if (asdf != 0) # multiple space - ok if (asdf != 0) # multiple tab - ok if (asdf != 0) # spaces + tab ok if (asdf != 0) # tab + space ok if (asdf != 0) # space + tab + space ok // if (asdf != 0) # not ok } else if (asdf != 0) # not ok C:\Temp\regex>ack '^[ \t]*if *\(\w+ *!' ack.test C:\Temp\regex>"C:\Program\git\bin\perl.exe" C:\bat\ack.pl '[ \t]*if *\(\w+ *!' a ck.test if (asdf != 0) # no spaces - ok if (asdf != 0) # single space - ok if (asdf != 0) # single tab - ok if (asdf != 0) # multiple space - ok if (asdf != 0) # multiple tab - ok if (asdf != 0) # spaces + tab ok if (asdf != 0) # tab + space ok if (asdf != 0) # space + tab + space ok // if (asdf != 0) # not ok } else if (asdf != 0) # not ok The problem is in my call to my ack.bat! ack.bat contains: "C:\Program\git\bin\perl.exe" C:\bat\ack.pl %* Although I call with a caret, it gets away at the call of the bat file! Escaping the caret with ^^ does not work. Quoting the regex with " " instead of ' ' works. My problem was a DOS/win problem, sorry for bothering you all for that.

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  • New dates -Partner Sales tranings in the Nordics.

    - by ann-kristin.hahne(at)oracle.com
    Finland/Espoo · ti 01.02.2011 klo 9-11 · ti 01.03.2011 klo 9-11· ti 05.04.2011 klo 9-11 · ti 03.05.2011 klo 9-11 Norway/Lysaker 8/2 Oracle 11-13.30 5/4 Oracle 11-13.30 3/5 Oracle 11-13.30 Sweden/Stockholm, Lunda 8/2     kl: 09:00-11:00 8/3     Halvdags Oracle utbildning 5/4     kl: 09:00-11:00 3/5     kl: 09:00-11:00   Register at: DKFINOSE Erik Vedel, Tech Data Azlan - Product ManagerPeter Ekström, Tech Data Azlan - Product ManagerJermund Ottermo, Tech Data Azlan - Product ManagerSara Lavandler, Tech Data Azlan - Product Manager +45 2093 7575+358 (0)201 553 638+47 22 89 72 43+46 (0)8 795 2000

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  • Why is email HTML stuck in the 90's?

    - by Sean Dunwoody
    (disclaimer - I've already tried asking this on StackOverflow, but apparently it was off topic. If the same is true here please let me know and I'll close/delete this question.) I've spent about a day putting together a frustrating email newsletter, using tables, inline styles etc. It feels a lot harder than it should be. I was just wondering, is there any reason why email clients have such poor support of HTML and CSS (CSS in particular)? I would have imagined they'd be scrambling to outdo each other in this department ... Is is a security thing (I can't really imagine why)? Or are they just lazy?

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  • Welcome to the new home of the Plumber's Mate

    - by John Breakwell
    If you are a fan of my MSDN technical blog about (in the main) MSMQ then you've come to the right place. Additionally, If you've arrived here through searching the Internet for answers on MSMQ problems then you're in luck too. Should you be after some copper piping and a U-bend then you are going to be greatly disappointed ... unless I get a lot of such requests and decide that the IT business is not for me.

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  • Why ubuntu 12.04 Operating System too slow..?

    - by Sumit Singh
    I was using ubuntu 10.10 from last year. every thing was Ok with that. recently I've installed Ubuntu 12.04 in place of 10.10, after installing that on my Dell laptop, I started to feel uncomfortable. It to slow event if you move mouse then its feel like i'll take 1min to move one place 2 another.. I know why this is happening, all because of 12.04 runs my CPU up to 99%-100% all over time. And there are 2-3 processes who use all the cpu.. like 1. System_Monitor 2. compiz I don't know why its use all the CPU even Other app can't able to run .. in Ubuntu 10.10 every think was Ok.. Any solution for this problem..!! | Thank's

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