confluence experiences?
- by Nickolay
We're considering moving from trac to Atlassian Confluence as our knowledge base solution. ("We" are a growing IT consulting company, so most users are somewhat technical.)
There are many reasons we're looking for an alternative to trac: ACL, better wiki refactoring tools (Move/rename, Delete (retaining history), What links here, Attachments [change tracking], easier way to track changes (i.e. better "timeline" interface), etc.), "templates"/"macros", WYSIWYG/Word integration.
Confluence looks to be very nice from the feature list POV. But toying with it for a little I had the impression that its interface may seem somewhat confusing to the new users (and I recently saw a comment to that effect on SO). I hope that can be fixed by installing/creating a simpler skin, though.
If you've used Confluence, what are your thoughts on it?
Do you agree it's not as easy to use as other software, can anything be done about it?
What are its other shortcomings?
Would you choose a different wiki if you had another chance?
[edit] my own experiences