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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • LLBLGen Pro feature highlights: grouping model elements

    - by FransBouma
    (This post is part of a series of posts about features of the LLBLGen Pro system) When working with an entity model which has more than a few entities, it's often convenient to be able to group entities together if they belong to a semantic sub-model. For example, if your entity model has several entities which are about 'security', it would be practical to group them together under the 'security' moniker. This way, you could easily find them back, yet they can be left inside the complete entity model altogether so their relationships with entities outside the group are kept. In other situations your domain consists of semi-separate entity models which all target tables/views which are located in the same database. It then might be convenient to have a single project to manage the complete target database, yet have the entity models separate of each other and have them result in separate code bases. LLBLGen Pro can do both for you. This blog post will illustrate both situations. The feature is called group usage and is controllable through the project settings. This setting is supported on all supported O/R mapper frameworks. Situation one: grouping entities in a single model. This situation is common for entity models which are dense, so many relationships exist between all sub-models: you can't split them up easily into separate models (nor do you likely want to), however it's convenient to have them grouped together into groups inside the entity model at the project level. A typical example for this is the AdventureWorks example database for SQL Server. This database, which is a single catalog, has for each sub-group a schema, however most of these schemas are tightly connected with each other: adding all schemas together will give a model with entities which indirectly are related to all other entities. LLBLGen Pro's default setting for group usage is AsVisualGroupingMechanism which is what this situation is all about: we group the elements for visual purposes, it has no real meaning for the model nor the code generated. Let's reverse engineer AdventureWorks to an entity model. By default, LLBLGen Pro uses the target schema an element is in which is being reverse engineered, as the group it will be in. This is convenient if you already have categorized tables/views in schemas, like which is the case in AdventureWorks. Of course this can be switched off, or corrected on the fly. When reverse engineering, we'll walk through a wizard which will guide us with the selection of the elements which relational model data should be retrieved, which we can later on use to reverse engineer to an entity model. The first step after specifying which database server connect to is to select these elements. below we can see the AdventureWorks catalog as well as the different schemas it contains. We'll include all of them. After the wizard completes, we have all relational model data nicely in our catalog data, with schemas. So let's reverse engineer entities from the tables in these schemas. We select in the catalog explorer the schemas 'HumanResources', 'Person', 'Production', 'Purchasing' and 'Sales', then right-click one of them and from the context menu, we select Reverse engineer Tables to Entity Definitions.... This will bring up the dialog below. We check all checkboxes in one go by checking the checkbox at the top to mark them all to be added to the project. As you can see LLBLGen Pro has already filled in the group name based on the schema name, as this is the default and we didn't change the setting. If you want, you can select multiple rows at once and set the group name to something else using the controls on the dialog. We're fine with the group names chosen so we'll simply click Add to Project. This gives the following result:   (I collapsed the other groups to keep the picture small ;)). As you can see, the entities are now grouped. Just to see how dense this model is, I've expanded the relationships of Employee: As you can see, it has relationships with entities from three other groups than HumanResources. It's not doable to cut up this project into sub-models without duplicating the Employee entity in all those groups, so this model is better suited to be used as a single model resulting in a single code base, however it benefits greatly from having its entities grouped into separate groups at the project level, to make work done on the model easier. Now let's look at another situation, namely where we work with a single database while we want to have multiple models and for each model a separate code base. Situation two: grouping entities in separate models within the same project. To get rid of the entities to see the second situation in action, simply undo the reverse engineering action in the project. We still have the AdventureWorks relational model data in the catalog. To switch LLBLGen Pro to see each group in the project as a separate project, open the Project Settings, navigate to General and set Group usage to AsSeparateProjects. In the catalog explorer, select Person and Production, right-click them and select again Reverse engineer Tables to Entities.... Again check the checkbox at the top to mark all entities to be added and click Add to Project. We get two groups, as expected, however this time the groups are seen as separate projects. This means that the validation logic inside LLBLGen Pro will see it as an error if there's e.g. a relationship or an inheritance edge linking two groups together, as that would lead to a cyclic reference in the code bases. To see this variant of the grouping feature, seeing the groups as separate projects, in action, we'll generate code from the project with the two groups we just created: select from the main menu: Project -> Generate Source-code... (or press F7 ;)). In the dialog popping up, select the target .NET framework you want to use, the template preset, fill in a destination folder and click Start Generator (normal). This will start the code generator process. As expected the code generator has simply generated two code bases, one for Person and one for Production: The group name is used inside the namespace for the different elements. This allows you to add both code bases to a single solution and use them together in a different project without problems. Below is a snippet from the code file of a generated entity class. //... using System.Xml.Serialization; using AdventureWorks.Person; using AdventureWorks.Person.HelperClasses; using AdventureWorks.Person.FactoryClasses; using AdventureWorks.Person.RelationClasses; using SD.LLBLGen.Pro.ORMSupportClasses; namespace AdventureWorks.Person.EntityClasses { //... /// <summary>Entity class which represents the entity 'Address'.<br/><br/></summary> [Serializable] public partial class AddressEntity : CommonEntityBase //... The advantage of this is that you can have two code bases and work with them separately, yet have a single target database and maintain everything in a single location. If you decide to move to a single code base, you can do so with a change of one setting. It's also useful if you want to keep the groups as separate models (and code bases) yet want to add relationships to elements from another group using a copy of the entity: you can simply reverse engineer the target table to a new entity into a different group, effectively making a copy of the entity. As there's a single target database, changes made to that database are reflected in both models which makes maintenance easier than when you'd have a separate project for each group, with its own relational model data. Conclusion LLBLGen Pro offers a flexible way to work with entities in sub-models and control how the sub-models end up in the generated code.

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  • Change Tracking

    - by Ricardo Peres
    You may recall my last post on Change Data Control. This time I am going to talk about other option for tracking changes to tables on SQL Server: Change Tracking. The main differences between the two are: Change Tracking works with SQL Server 2008 Express Change Tracking does not require SQL Server Agent to be running Change Tracking does not keep the old values in case of an UPDATE or DELETE Change Data Capture uses an asynchronous process, so there is no overhead on each operation Change Data Capture requires more storage and processing Here's some code that illustrates it's usage: -- for demonstrative purposes, table Post of database Blog only contains two columns, PostId and Title -- enable change tracking for database Blog, for 2 days ALTER DATABASE Blog SET CHANGE_TRACKING = ON (CHANGE_RETENTION = 2 DAYS, AUTO_CLEANUP = ON); -- enable change tracking for table Post ALTER TABLE Post ENABLE CHANGE_TRACKING WITH (TRACK_COLUMNS_UPDATED = ON); -- see current records on table Post SELECT * FROM Post SELECT * FROM sys.sysobjects WHERE name = 'Post' SELECT * FROM sys.sysdatabases WHERE name = 'Blog' -- confirm that table Post and database Blog are being change tracked SELECT * FROM sys.change_tracking_tables SELECT * FROM sys.change_tracking_databases -- see current version for table Post SELECT p.PostId, p.Title, c.SYS_CHANGE_VERSION, c.SYS_CHANGE_CONTEXT FROM Post AS p CROSS APPLY CHANGETABLE(VERSION Post, (PostId), (p.PostId)) AS c; -- update post UPDATE Post SET Title = 'First Post Title Changed' WHERE Title = 'First Post Title'; -- see current version for table Post SELECT p.PostId, p.Title, c.SYS_CHANGE_VERSION, c.SYS_CHANGE_CONTEXT FROM Post AS p CROSS APPLY CHANGETABLE(VERSION Post, (PostId), (p.PostId)) AS c; -- see changes since version 0 (initial) SELECT p.Title, c.PostId, SYS_CHANGE_VERSION, SYS_CHANGE_OPERATION, SYS_CHANGE_COLUMNS, SYS_CHANGE_CONTEXT FROM CHANGETABLE(CHANGES Post, 0) AS c LEFT OUTER JOIN Post AS p ON p.PostId = c.PostId; -- is column Title of table Post changed since version 0? SELECT CHANGE_TRACKING_IS_COLUMN_IN_MASK(COLUMNPROPERTY(OBJECT_ID('Post'), 'Title', 'ColumnId'), (SELECT SYS_CHANGE_COLUMNS FROM CHANGETABLE(CHANGES Post, 0) AS c)) -- get current version SELECT CHANGE_TRACKING_CURRENT_VERSION() -- disable change tracking for table Post ALTER TABLE Post DISABLE CHANGE_TRACKING; -- disable change tracking for database Blog ALTER DATABASE Blog SET CHANGE_TRACKING = OFF; You can read about the differences between the two options here. Choose the one that best suits your needs! SyntaxHighlighter.config.clipboardSwf = 'http://alexgorbatchev.com/pub/sh/2.0.320/scripts/clipboard.swf'; SyntaxHighlighter.brushes.CSharp.aliases = ['c#', 'c-sharp', 'csharp']; SyntaxHighlighter.brushes.Xml.aliases = ['xml']; SyntaxHighlighter.all();

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  • Window management shortcuts?

    - by pwnguin
    I've got a single massive monitor at home, and I've decided to mimic the Windows 7 window tiling shortcuts. I found a few guides online using wmctrl, and it's going well, save one thing: maximized windows don't respond to it. gconftool-2 --type string --set /apps/metacity/keybinding_commands/command_1 "wmctrl -r :ACTIVE: -e 0, 0,0, `xwininfo -root | grep Width | awk '{ print ($2/2)}'`, `xwininfo -root | grep Height | awk '{ print $2 }'`" (I've added line returns to make an otherwise massive one-liner readable.) I've bound this to a hotkey and it works, unless the window is maximized. Any ideas on how to fix this up?

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  • SQL SERVER – SQL Server High Availability Options – Notes from the Field #032

    - by Pinal Dave
    [Notes from Pinal]: When it is about High Availability or Disaster Recovery, I often see people getting confused. There are so many options available that when the user has to select what is the most optimal solution for their organization they are often confused. Most of the people even know the salient features of various options, but when they have to figure out one single option to use they are often not sure which option to use. I like to give ask my dear friend time all these kinds of complicated questions. He has a skill to make a complex subject very simple and easy to understand. Linchpin People are database coaches and wellness experts for a data driven world. In this 26th episode of the Notes from the Fields series database expert Tim Radney (partner at Linchpin People) explains in a very simple words the best High Availability Option for your SQL Server.  Working with SQL Server a common challenge we are faced with is providing the maximum uptime possible.  To meet these demands we have to design a solution to provide High Availability (HA). Microsoft SQL Server depending on your edition provides you with several options.  This could be database mirroring, log shipping, failover clusters, availability groups or replication. Each possible solution comes with pro’s and con’s.  Not anyone one solution fits all scenarios so understanding which solution meets which need is important.  As with anything IT related, you need to fully understand your requirements before trying to solution the problem.  When it comes to building an HA solution, you need to understand the risk your organization needs to mitigate the most. I have found that most are concerned about hardware failure and OS failures. Other common concerns are data corruption or storage issues.  For data corruption or storage issues you can mitigate those concerns by having a second copy of the databases. That can be accomplished with database mirroring, log shipping, replication or availability groups with a secondary replica.  Failover clustering and virtualization with shared storage do not provide redundancy of the data. I recently created a chart outlining some pros and cons of each of the technologies that I posted on my blog. I like to use this chart to help illustrate how each technology provides a certain number of benefits.  Each of these solutions carries with it some level of cost and complexity.  As a database professional we should all be familiar with these technologies so we can make the best possible choice for our organization. If you want me to take a look at your server and its settings, or if your server is facing any issue we can Fix Your SQL Server. Note: Tim has also written an excellent book on SQL Backup and Recovery, a must have for everyone. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Shrinking Database

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  • Best practices when creating/modeling databases?

    - by Oscar Mederos
    I learned at the University some steps to model a database: Model the problem using the Extended Entity-Relationship Model. Extract the functional dependencies Apply some algorithms to normalize the database (3NF or Boyce-Codd) Create the database I'm studying Computer Science and since I received that course I'm wondering if I always need to do those steps when creating a complex database for an specified problem. For example, do PHP / .NET / .. programmers always do that? or there are some tools to simplify that process, maybe using another way of represent the problem instead of the EERM?

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  • Recording for the JVM Diagnostics & Configuration Management sessions

    - by user491905
    Thank you very much for watching my first 2 Oracle Fusion Middleware iDemos. I've recorded the first 2 sessions. Please download the recording from the following links. Troubleshoot Java Memory Leaks with Oracle JVM Diagnostics9 June 2011, 2:04 pm Sydney Time, 53 mins Manage WebLogic Servers by Oracle Enterprise Manager & Configuration Manager16 June 2011, 1:59 pm Sydney Time, 49 minutes I'll publish the presentation slide deck shortly.

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  • Oracle Technológia Fórum, 2010. május 5.

    - by Fekete Zoltán
    Holnap, május 5-ikén lesz Exadata/Database Machine eloadás is (by me). Többek között elmondom, hogyan lehet a Database Machine, Exadata környezeteket patch-elni: Database, Exadata, további elemek. Oracle Technológia Fórum rendezvény, 2010. május 5. szerda. Tessék jönni, kérdezni.

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  • New Exadata Book Available Soon

    - by Rob Reynolds
    Oracle Press is set to released the first book on data warehouse performance and Exadata on March 14th. Achieving Extreme Performance with Oracle Exadata , by my colleagues Rick Greenwald, Robert Stackowiak, Maqsood Alam, and Mans Bhuller will be available at your favorite booksellers next week. I've seen a sneak peak of the content in this book and its a great way to fully grasp the power of Exadata and how to best apply it to achieve extreme data warehouse performance. From the publisher's description: Achieving Extreme Performance with Oracle Exadata and the Sun Oracle Database Machine is filled with best practices for deployments, hardware sizing, architecting the database machine environments for maximum availability, and backup and recovery. Oracle Database 11gR2 features used within these offerings, as well as migration options and paths for Oracle and non-Oracle databases to Oracle Exadata are covered. This Oracle Press guide also discusses architecture, administration, maintenance, monitoring, and tuning of Oracle Exadata Storage Servers and the Sun Oracle Database Machine. If your company is considering Exadata, or if you need more horsepower out of your data warehouse, I highly recommend grabbing a copy of this book next week.

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  • Best practices when creating/modeling databases?

    - by Oscar Mederos
    Hello, I learned at the University some steps to model a database: Model the problem using the Extended Entity-Relationship Model. Extract the functional dependencies Apply some algorithms to normalize the database (3NF or Boyce-Codd) Create the database I'm studying Computer Science and since I received that course I'm wondering if I always need to do those steps when creating a complex database for an specified problem. For example, do PHP / .NET / .. programmers always do that? or there are some tools to simplify that process, maybe using another way of represent the problem instead of the EERM?

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  • SharePoint 2010 Server Configuration Error -> "Cannot connect to database master"

    - by Chrish Riis
    I recieve the following error when I try to configure SharePoint 2010 Server: "Cannot connect to the database master at SQL server at [computer.domain]. The database might not exist, or the current user does not have permission to connect to it." I run the following setup: Windows Server 2008 R2 Standard with SP1 and all the updates SQL Server 2008 R2 with SP1 SharePoint Server 2010 with SP1 Everything is installed on the same server (it's a testserver) I have tried the following: Rebooting the server Checking the install account's DB rights (dbcreator, securityadmin - I even let it have sysadmin) Opened up the firewall on port 1433 and 1434 Uninstalled both SQL and SP, then reinstalled the both Enabled all client protocols in SQL Server Configuration Made sure I used the correct account for installing SharePoint (local admin) Useful links: TCP/IP settings – http:// blog.vanmeeuwen-online.nl/2010/10/cannot-connect-to-database-master-at.html http:// ybbest.wordpress.com/2011/04/22/cannot-connect-to-database-master-at-sql-server-at-sql2008r2/ Wrong slash - http:// yakimadev.com/2010/11/cannot-connect-to-database-master-at-sql-server-at-serverdbname-error-during-sharepoint-2010-products-configuration-wizard-and-installation/ Port error - http:// www.knowsharepoint.com/2011/08/error-connecting-to-database-server.html

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  • ASUS N56VZ-S4209P Screen saver, Screen dimming,sleep/hibernation mode not working according to power management settings

    - by Alto Roos
    I have a problem with my ASUS N56VZ-S4209P(Win8, I7-3630QM) laptop. If I use the fn+f7 command to turn off the screen it turns on by itself after a few seconds (the time varies between 1-10 seconds). In addition to this my screensaver doesn't activate at all and the laptop doesn't dim its screen after X minutes or goes into sleep/hibernation mode as specified in the power options when plugged in or on battery. As far as my knowledge goes it's not caused by the mouse or track pad at all since I can unplug my mouse and disable the track pad but the problem persist. I presume this is caused by the same problem? Does anyone know of a fix for this problem? It would be greatly appreciated. . . . I seem to have found a solution to the problem related to the screen that turns itself on again. The Power4Gear application has a setting which enables you to turn a "Presentation mode" "On" and "Off", if that setting is "Off" then it doesn't turn the screen on without any human interaction. Thus that part of the problem is fixed.

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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