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  • Adopting DBVCS

    - by Wes McClure
    Identify early adopters Pick a small project with a small(ish) team.  This can be a legacy application or a green-field application. Strive to find a team of early adopters that will be eager to try something new. Get the team on board! Research Research the tool(s) that you want to use.  Some tools provide all of the features you would need while some only provide a slice of the pie.  DBVCS requires the ability to manage a set of change scripts that update a database from one version to the next.  Ideally a tool can track database versions and automatically apply updates.  The change script generation process can be manual, but having diff tools available to automatically generate it can really reduce the overhead to adoption.  Finally, an automated tool to generate a script file per database object is an added bonus as your version control system can quickly identify what was changed in a commit (add/del/modify), just like with code changes. Don’t settle on just one tool, identify several.  Then work with the team to evaluate the tools.  Have the team do some tests of the following scenarios with each tool: Baseline an existing database: can the migration tool work with legacy databases?  Caution: most migration platforms do not support baselines or have poor support, especially the fad of fluent APIs. Add/drop tables Add/drop procedures/functions/views Alter tables (rename columns, add columns, remove columns) Massage data – migrations sometimes involve changing data types that cannot be implicitly casted and require you to decide how the data is explicitly cast to the new type.  This is a requirement for a migrations platform.  Think about a case where you might want to combine fields, or move a field from one table to another, you wouldn’t want to lose the data. Run the tool via the command line.  If you cannot automate the tool in Continuous Integration what is the point? Create a copy of a database on demand. Backup/restore databases locally. Let the team give feedback and decide together, what tool they would like to try out. My recommendation at this point would be to include TSqlMigrations and RoundHouse as SQL based migration platforms.  In general I would recommend staying away from the fluent platforms as they often lack baseline capabilities and add overhead to learn a new API when SQL is already a very well known DSL.  Code migrations often get messy with procedures/views/functions as these have to be created with SQL and aren’t cross platform anyways.  IMO stick to SQL based migrations. Reconciling Production If your project is a legacy application, you will need to reconcile the current state of production with your development databases.  Find changes in production and bring them down to development, even if they are old and need to be removed.  Once complete, produce a baseline of either dev or prod as they are now in sync.  Commit this to your VCS of choice. Add whatever schema changes tracking mechanism your tool requires to your development database.  This often requires adding a table to track the schema version of that database.  Your tool should support doing this for you.  You can add this table to production when you do your next release. Script out any changes currently in dev.  Remove production artifacts that you brought down during reconciliation.  Add change scripts for any outstanding changes in dev since the last production release.  Commit these to your repository.   Say No to Shared Dev DBs Simply put, you wouldn’t dream of sharing a code checkout, why would you share a development database?  If you have a shared dev database, back it up, distribute the backups and take the shared version offline (including the dev db server once all projects are using DB VCS).  Doing DB VCS with a shared database is bound to cause problems as people won’t be able to easily script out their own changes from those that others are working on.   First prod release Copy prod to your beta/testing environment.  Add the schema changes table (or mechanism) and do a test run of your changes.  If successful you can schedule this to be run on production.   Evaluation After your first release, evaluate the pain points of the process.  Try to find tools or modifications to existing tools to help fix them.  Don’t leave stones unturned, iteratively evolve your tools and practices to make the process as seamless as possible.  This is why I suggest open source alternatives.  Nothing is set in stone, a good example was adding transactional support to TSqlMigrations.  We ran into situations where an update would break a database, so I added a feature to do transactional updates and rollback on errors!  Another good example is generating change scripts.  We have been manually making these for months now.  I found an open source project called Open DB Diff and integrated this with TSqlMigrations.  These were things we just accepted at the time when we began adopting our tool set.  Once we became comfortable with the base functionality, it was time to start automating more of the process.  Just like anything else with development, never be afraid to try to find tools to make your job easier!   Enjoy -Wes

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  • Gartner PCC Follow-up: Interview with Chaeny Emanavin, Usability Lead - Office of Information Develo

    - by [email protected]
    Last week at the Gartner Portals, Content and Collaboration conference in Baltimore, Chaeny and I co-presented on Oracle Enterprise 2.0 and BIA's Citizen Portal. Chaeny's presentation about the BIA solution was very well received and I wanted to do a follow-up interview with Chaeny to discuss more details about their solution and its Enterprise 2.0 features. Ajay: What were the main objectives for the BIA Citizen Portal? Chaeny: The BIA Citizen Portal is designed to provide all the services of the Bureau of Indian Affairs to the community of 564 federally recognized tribes that include over 1.9 million American Indians and Alaska Natives. The BIA provides the same breadth of services that the entire U.S. Federal Government provides in one small Bureau. So, we needed a solution that was flexible enough to handle content ranging from law enforcement to housing to education. Key objectives for external users was to use the Web as a communications channel and keep them informed on what services are available. We also wanted to build an internal web presence and community for BIA's 5000 employees to ensure that they update their content, leverage internal experts and create single sources of truth for key policy documents. Ajay: How is the project being implemented? Chaeny: We are using a phased approach. In phases 1 & 2, interim internal and external sites were built to ensure usability and functional requirements are being met. In Phases 3 & 4, we built out a modern internal and external presence using Oracle WebCenter Suite and Oracle Universal Content Management (UCM), including enabling delegated content management for our internal business units. Phase 4 was completed in January 2010. Phase 5 will add deeper Enterprise 2.0 collaboration capabilities to the solution. Ajay: Are you integrating any existing sites into the new solution? Chaeny: Yes, we have a SharePoint implementation that we are using for document management. We needed more precise functionality however. We found that SharePoint would let individual administrators of a SharePoint site actually create new sites. In a 3 months span, we had over 200 new sites created and most were not being used. So, we had an enormous sprawl problem. Our requirements mandated increased governance and more granular control over the creation of sites and flexible user access to content. In SharePoint this required custom code and was very time-intensive which was unfeasible given our tight deadlines. We are piloting Oracle WebCenter Spaces as our collaboration solution to mitigate these issues. However, we must integrate our existing SharePoint investment which we can do easily by using the SharePoint connectors available in Oracle WebCenter and UCM. Ajay: What were the key design parameters for your solution? Chaeny: We wanted everything driven by standards and policies. We created a cross-functional steering group called the Indian Affairs Web Council to codify policies that were baked into the system. Other key design areas were focused on security/governance, self-service content management, ease of use, integration with legacy applications and seamless single sign-on. We are using Dublin Core as our metadata standard. We also are using Java, APEX, and ADF as our development standards. Ajay: Why was it important to standardize on a platform? Chaeny: We initially looked at best-of-breed solutions, but we faced a lot of issues getting the different solutions to work together. Going with an integrated solution was more economical, easier to learn and faster to deliver the solution. Ajay: What type of legacy applications are you integrating into the portal? Chaeny: Initially we are starting with administrative apps such as people directory and user admin and then we will integrate HR and Financial applications among others. Ajay: Can you describe some of the E20 collaboration features you are putting into the solution? Chaeny: We are adding Enterprise 2.0 using Oracle WebCenter Spaces to deliver different collaboration tools such as wikis, blogs and discussion forums. Wikis to create rapid, ad hoc monthly roll-up reports; discussion forums to provide context-specific help; blogs to capture tacit organization knowledge from experts, identify gurus and turn tacit knowledge into explicit knowledge. Ajay: Are you doing anything specifically to spur adoption and usage? Chaeny: Yes, we did several things that I think helped us ramp quickly. First, we met our commitments for the new system launch date and also provided extra resources for a customer support "hotline" during the launch period. Prior to launch, we did exhaustive usability studies to capture user requirements around functionality, navigation and other key interaction areas. We also created extensive training programs so that the content managers in each business unit were comfortable using the content management tools and knew the best practices for usage. Finally, to launch the Enterprise 2.0 collaboration capabilities, we are working with a pilot group from the Division of Forestry and Wildland Fire Management of BIA. This group of people in the past have been willing early adopters and they have a strong business need to collaborate with many agencies both internal and external across State, County and other Federal jurisdictions. Their feedback is key to helping us launch Enterprise 2.0 successfully in our broader organization. Ajay: What were the biggest benefits to internal BIA employees and to the external community of users? Chaeny: For our employees, the new Enterprise 2.0-based solution will make it easier to find information; enhance employee productivity by embedding standard business processes into the system and create more of a community by creating connections with experts via social collaboration to ultimately provide better services more quickly. For the external American Indian and Alaska Native communities, we have a better relationship with the users and the new site has improved BIA's perception as a more responsive and customer-centric organization.

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  • Review of Samsung Focus Windows Phone 7

    - by mbcrump
    I recently acquired a Samsung Focus Windows Phone 7 device from AT&T and wanted to share what I thought of it as an end-user. Before I get started, here are several of my write-ups for the Windows Phone 7. You may want to check out the second article titled: Hands-on WP7 Review of Prototype Hardware. From start to finish with the final version of Visual Studio Tools for Windows Phone 7 Hands-on : Windows Phone 7 Review on Prototype Hardware. Deploying your Windows Phone 7 Application to the actual hardware. Profile your Windows Phone 7 Application for Free Submitting a Windows Phone 7 Application to the Market. Samsung Focus i917 Phone Size: Perfect! I have been carrying around a Dell Streak (Android) and it is about half the size. It is really nice to have a phone that fits in your pocket without a lot of extra bulk. I bought a case for the Focus and it is still a perfect size.  The phone just feels right. Screen: It has a beautiful Super AMOLED 480x800 screen. I only wish it supported a higher resolution. The colors are beautiful especially in an Xbox Live Game.   3G: I use AT&T and I've had spotty reception. This really can't be blamed on the phone as much as the actual carrier. Battery: I've had excellent battery life compared to my iPhone and Android devices. I usually use my phone throughout the day on and off and still have a charge at the end of the day.  Camera/Video: I'm still looking for the option to send the video to YouTube or the Image to Twitter. The images look good, but the phone needs a forward facing camera. I like the iPhone/Android (Dell Streak) camera better. Built-in Speaker: Sounds great. It’s not a wimpy speaker that you cannot hear.  CPU: Very smooth transitioning from one screen to another. The prototype Windows Phone 7 that I had, was no where near as smooth. (It was also running a slower processor though). OS: I actually like the OS but a few things could be better. CONS: Copy and Paste (Supposed to come in the next update) We need more apps (Pandora missing was a big one for me and Slacker’s advertisement sucks!). As time passes, and more developers get on board then this will be fixed. The browser needs some major work. I have tried to make cross-platform (WP7, Android, iPhone and iPad) web apps and the browser that ships with WP7 just can’t handle it.  Apps need to be organized better. Instead of throw them all on one screen, it would help to allow the user to create categories. PROS: Hands down the best gaming experience on a phone. I have all three major phones (iphone, android and wp7). Nothing compares to the gaming experience on the WP7. The phone just works. I’ve had a LOT of glitches with my Android device. I’ve had maybe 2 with my WP7 device. Exchange and Office support are great. Nice integration with Twitter/Facebook and social media. Easy to navigate and find the information you need on one screen. Let’s look at a few pictures and we will wrap up with my final thoughts on the phone. WP7 Home Screen. Back of the phone is as stylish. It is hard to see due to the shadow but it is a very thin phone. What’s included? Manuals Ear buds Data Cable plus Power Adapter Phone Click a picture to enlarge So, what are my final thoughts on the Phone/OS? I love the Samsung Focus and would recommend it to anyone looking for a WP7 device. Like any first generation product, you need to give it a little while to mature. Right now the phone is missing several features that we are all used to using. That doesn’t mean a year from now it will be in the same situation. (I sure hope we won’t). If you are looking to get into mobile development, I believe WP7 is the easiest platform to develop from. This is especially true if you have a background in Silverlight or WPF.    Subscribe to my feed

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  • Oracle Unveils Industry’s Broadest Cloud Strategy

    - by kellsey.ruppel
    Oracle Unveils Industry’s Broadest Cloud Strategy Adds Social Cloud and Showcases early customers Redwood Shores, Calif. – June 6, 2012 “Almost seven years of relentless engineering and innovation plus key strategic acquisitions. An investment of billions. We are now announcing the most comprehensive Cloud on the planet Earth,” said Oracle CEO, Larry Ellison. “Most cloud vendors only have niche assets. They don’t have platforms to extend. Oracle is the only vendor that offers a complete suite of modern, socially-enabled applications, all based on a standards-based platform.” News Facts In a major strategy update today, Larry Ellison announced the industry’s broadest and most advanced Cloud strategy and introduced Oracle Cloud Social Services, a broad Enterprise Social Platform offering. Oracle Cloud delivers a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services, and Social Services, all completely managed, hosted and supported by Oracle. Offering a wide range of business applications and platform services, the Oracle Cloud is the only cloud to enable customers to avoid the data and business process fragmentation that occurs when using multiple, siloed public clouds. Oracle Cloud is powered by leading enterprise-grade infrastructure, including Oracle Exadata and Oracle Exalogic, providing customers and partners with a high-performance, reliable, and secure infrastructure for running critical business applications. Oracle Cloud enables easy self-service for both business users and developers. Business users can order, configure, extend, and monitor their applications. Developers and administrators can easily develop, deploy, monitor and manage their applications. As part of the event, Oracle also showcased several early Oracle Cloud customers and partners including system integrators and independent software vendors. Oracle Cloud Platform Services Built on a common, complete, standards-based and enterprise-grade set of infrastructure components, Oracle Cloud Platform Services enable customers to speed time to market and lower costs by quickly building, deploying and managing bespoke applications. Oracle Cloud Platform Services will include: Database Services to manage data and build database applications with the Oracle Database. Java Services to develop, deploy and manage Java applications with Oracle WebLogic. Developer Services to allow application developers to collaboratively build applications. Web Services to build Web applications rapidly using PHP, Ruby, and Python. Mobile Services to allow developers to build cross-platform native and HTML5 mobile applications for leading smartphones and tablets. Documents Services to allow project teams to collaborate and share documents through online workspaces and portals. Sites Services to allow business users to develop and maintain visually engaging .com sites Analytics Services to allow business users to quickly build and share analytic dashboards and reports through the Cloud. Oracle Cloud Application Services Oracle Cloud Application Services provides customers access to the industry’s broadest range of enterprise applications available in the cloud today, with built-in business intelligence, social and mobile capabilities. Easy to setup, configure, extend, use and administer, Oracle Cloud Application Services will include: ERP Services: A complete set of Financial Accounting, Project Management, Procurement, Sourcing, and Governance, Risk & Compliance solutions. HCM Services: A complete Human Capital Management solution including Global HR, Workforce Lifecycle Management, Compensation, Benefits, Payroll and other solutions. Talent Management Services: A complete Talent Management solution including Recruiting, Sourcing, Performance Management, and Learning. Sales and Marketing Services: A complete Sales and Marketing solution including Sales Planning, Territory Management, Leads & Opportunity Management, and Forecasting. Customer Experience Services: A complete Customer Service solution including Web Self-Service, Contact Centers, Knowledge Management, Chat, and e-mail Management. Oracle Cloud Social Services Oracle Cloud Social Services provides the most broad and complete enterprise social platform available in the cloud today.  With Oracle Cloud Social Services, enterprises can engage with their customers on a range of social media properties in a comprehensive and meaningful fashion including social marketing, commerce, service and listening. The platform also provides enterprises with a rich social networking solution for their employees to collaborate effectively inside the enterprise. Oracle’s integrated social platform will include: Oracle Social Network to enable secure enterprise collaboration and purposeful social networking for business. Oracle Social Data Services to aggregate data from social networks and enterprise data sources to enrich business applications. Oracle Social Marketing and Engagement Services to enable marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns. Oracle Social Intelligence Services to enable marketers to analyze social media interactions and to enable customer service and sales teams to engage with customers and prospects effectively. Supporting Resources Oracle Cloud – learn more cloud.oracle.com – sign up now Webcast – watch the replay About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com. TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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  • ODI 12c's Mapping Designer - Combining Flow Based and Expression Based Mapping

    - by Madhu Nair
    post by David Allan ODI is renowned for its declarative designer and minimal expression based paradigm. The new ODI 12c release has extended this even further to provide an extended declarative mapping designer. The ODI 12c mapper is a fusion of ODI's new declarative designer with the familiar flow based designer while retaining ODI’s key differentiators of: Minimal expression based definition, The ability to incrementally design an interface and to extract/load data from any combination of sources, and most importantly Backed by ODI’s extensible knowledge module framework. The declarative nature of the product has been extended to include an extensible library of common components that can be used to easily build simple to complex data integration solutions. Big usability improvements through consistent interactions of components and concepts all constructed around the familiar knowledge module framework provide the utmost flexibility. Here is a little taster: So what is a mapping? A mapping comprises of a logical design and at least one physical design, it may have many. A mapping can have many targets, of any technology and can be arbitrarily complex. You can build reusable mappings and use them in other mappings or other reusable mappings. In the example below all of the information from an Oracle bonus table and a bonus file are joined with an Oracle employees table before being written to a target. Some things that are cool include the one-click expression cross referencing so you can easily see what's used where within the design. The logical design in a mapping describes what you want to accomplish  (see the animated GIF here illustrating how the above mapping was designed) . The physical design lets you configure how it is to be accomplished. So you could have one logical design that is realized as an initial load in one physical design and as an incremental load in another. In the physical design below we can customize how the mapping is accomplished by picking Knowledge Modules, in ODI 12c you can pick multiple nodes (on logical or physical) and see common properties. This is useful as we can quickly compare property values across objects - below we can see knowledge modules settings on the access points between execution units side by side, in the example one table is retrieved via database links and the other is an external table. In the logical design I had selected an append mode for the integration type, so by default the IKM on the target will choose the most suitable/default IKM - which in this case is an in-built Oracle Insert IKM (see image below). This supports insert and select hints for the Oracle database (the ANSI SQL Insert IKM does not support these), so by default you will get direct path inserts with Oracle on this statement. In ODI 12c, the mapper is just that, a mapper. Design your mapping, write to multiple targets, the targets can be in the same data server, in different data servers or in totally different technologies - it does not matter. ODI 12c will derive and generate a plan that you can use or customize with knowledge modules. Some of the use cases which are greatly simplified include multiple heterogeneous targets, multi target inserts for Oracle and writing of XML. Let's switch it up now and look at a slightly different example to illustrate expression reuse. In ODI you can define reusable expressions using user functions. These can be reused across mappings and the implementations specialized per technology. So you can have common expressions across Oracle, SQL Server, Hive etc. shielding the design from the physical aspects of the generated language. Another way to reuse is within a mapping itself. In ODI 12c expressions can be defined and reused within a mapping. Rather than replicating the expression text in larger expressions you can decompose into smaller snippets, below you can see UNIT_TAX AMOUNT has been defined and is used in two downstream target columns - its used in the TOTAL_TAX_AMOUNT plus its used in the UNIT_TAX_AMOUNT (a recording of the calculation).  You can see the columns that the expressions depend on (upstream) and the columns the expression is used in (downstream) highlighted within the mapper. Also multi selecting attributes is a convenient way to see what's being used where, below I have selected the TOTAL_TAX_AMOUNT in the target datastore and the UNIT_TAX_AMOUNT in UNIT_CALC. You can now see many expressions at once now and understand much more at the once time without needlessly clicking around and memorizing information. Our mantra during development was to keep it simple and make the tool more powerful and do even more for the user. The development team was a fusion of many teams from Oracle Warehouse Builder, Sunopsis and BEA Aqualogic, debating and perfecting the mapper in ODI 12c. This was quite a project from supporting the capabilities of ODI in 11g to building the flow based mapping tool to support the future. I hope this was a useful insight, there is so much more to come on this topic, this is just a preview of much more that you will see of the mapper in ODI 12c.

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  • Finding the problem on a partially succeeded build

    - by Martin Hinshelwood
    Now that I have the Build failing because of a genuine bug and not just because of a test framework failure, lets see if we can trace through to finding why the first test in our new application failed. Lets look at the build and see if we can see why there is a red cross on it. First, lets open that build list. On Team Explorer Expand your Team Project Collection | Team Project and then Builds. Double click the offending build. Figure: Opening the Build list is a key way to see what the current state of your software is.   Figure: A test is failing, but we can now view the Test Results to find the problem      Figure: You can quite clearly see that the test has failed with “The device is not ready”. To me the “The Device is not ready” smacks of a System.IO exception, but it passed on my local computer, so why not on the build server? Its a FaultException so it is most likely coming from the Service and not the client, so lets take a look at the client method that the test is calling: bool IProfileService.SaveDefaultProjectFile(string strComputerName) { ProjectFile file = new ProjectFile() { ProjectFileName = strComputerName + "_" + System.DateTime.Now.ToString("yyyyMMddhhmmsss") + ".xml", ConnectionString = "persist security info=False; pooling=False; data source=(local); application name=SSW.SQLDeploy.vshost.exe; integrated security=SSPI; initial catalog=SSWSQLDeployNorthwindSample", DateCreated = System.DateTime.Now, DateUpdated = System.DateTime.Now, FolderPath = @"C:\Program Files\SSW SQL Deploy\SampleData\", IsComplete=false, Version = "1.3", NewDatabase = true, TimeOut = 5, TurnOnMSDE = false, Mode="AutomaticMode" }; string strFolderPath = "D:\\"; //LocalSettings.ProjectFileBasePath; string strFileName = strFolderPath + file.ProjectFileName; try { using (FileStream fs = new FileStream(strFileName, FileMode.Create)) { DataContractSerializer serializer = new DataContractSerializer(typeof(ProjectFile)); using (XmlDictionaryWriter writer = XmlDictionaryWriter.CreateTextWriter(fs)) { serializer.WriteObject(writer, file); } } } catch (Exception ex) { //TODO: Log the exception throw ex; return false; } return true; } Figure: You can see on lines 9 and 18 that there are calls being made to specific folders and disks. What is wrong with this code? What assumptions mistakes could the developer have made to make this look OK: That every install would be to “C:\Program Files\SSW SQL Deploy” That every computer would have a “D:\\” That checking in code at 6pm because the had to go home was a good idea. lets solve each of these problems: We are in a web service… lets store data within the web root. So we can call “Server.MapPath(“~/App_Data/SSW SQL Deploy\SampleData”) instead. Never reference an explicit path. If you need some storage for your application use IsolatedStorage. Shelve your code instead. What else could have been done? Code review before check-in – The developer should have shelved their code and asked another dev to look at it. Use Defensive programming – Make sure that any code that has the possibility of failing has checks. Any more options? Let me know and I will add them. What do we do? The correct things to do is to add a Bug to the backlog, but as this is probably going to be fixed in sprint, I will add it directly to the sprint backlog. Right click on the failing test Select “Create Work Item | Bug” Figure: Create an associated bug to add to the backlog. Set the values for the Bug making sure that it goes into the right sprint and Area. Make your steps to reproduce as explicit as possible, but “See test” is valid under these circumstances.   Figure: Add it to the correct Area and set the Iteration to the Area name or the Sprint if you think it will be fixed in Sprint and make sure you bring it up at the next Scrum Meeting. Note: make sure you leave the “Assigned To” field blank as in Scrum team members sign up for work, you do not give it to them. The developer who broke the test will most likely either sign up for the bug, or say that they are stuck and need help. Note: Visual Studio has taken care of associating the failing test with the Bug. Save… Technorati Tags: WCF,MSTest,MSBuild,Team Build 2010,Team Test 2010,Team Build,Team Test

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  • &ldquo;My life at Oracle&rdquo;

    - by cristian.condurache(at)oracle.com
    Hello everybody! My name is Eva and I currently work in Oracle Italy as Sales Programs Manager for the Technology Sales organization. Since 2009, I also proudly represent the Oracle Education Foundation within my country as the Ambassador for Italy. My career path in this amazing company began 5 years ago as a fresh graduate: after various years studying abroad, in Germany and Ireland mainly, I was looking for a valuable and concrete opportunity which could fulfill my energetic spirit. I wanted to develop myself inside a stimulating and “fast” business environment.. and here came Oracle and I really couldn’t ask for anything better!  THE PARTNER EXPERIENCE The first department I had the chance to work into was the Alliances and Channels organization, where I had the opportunity to join a brilliant team of great and visionary guys. I began having the responsibility to analyze and rationalize the portfolio of Oracle business partners and to identify potential cross-area solutions, which had to be highlighted both on the local market and internationally: this ended up with the implementation of the “Partner Community” model, a business environment of selected Oracle partners, specialized on the different technology focus areas. This new concept was then recognized as an EMEA Best Practice and replicated internationally. Having the opportunity to strengthen day after day strategic relationships with several business partners and study the market positioning of their technology solutions, I was given the role to develop the “Oracle Partner Network Innovation Award” in Italy: the EMEA competition encouraging and rewarding proven and successful technology innovations, creating high value for our common customers and generating new business potential. Several Italian partner solutions won different prizes and I decided that it was worth collecting all those valuable projects, winners and short-listed, inside two specific books in order also to provide them an international market visibility: OPN Innovation Award Booklet 2007 and OPN Innovation Award Booklet 2008 Inside the Alliances and Channels department I really had the opportunity to do    amazing things, like for example working side-by-side with one of the most exceptional teams in Oracle I have ever worked with: the EMEA Recruitment Team. Together, in fact, we conceived a brand new business initiative for our partners, called “Oracle Campus Joint Program”. This program was awarded as an EMEA Best Practice and acknowledged by both Italian public institutions and press media. Italy   is currently running its 5th edition.   Briefly, the “Oracle Campus Joint Program” aims at facing the growing issue of lack of  technology competences and skills on the market. By identifying a specific technology area and developing an intensive 4-6 week Oracle University training course and by collaborating with important academic institutes, international “gurus” and professionals, our business partners are able to benefit from a pool of brilliant top talented young consultants and offer them a significant career opportunity. BUSINESS BUT NOT ONLY: THE NO-PROFIT EXPERIENCE OF ORACLE Currently my mission in Oracle is to continue driving the implementation of strategic business development and sales programs for the entire Oracle Technology stack, involving both partners and the end-customers. But as a completely distinguished role from the day-today business, I’m also honored to represent in Italy the charity global organization founded by Oracle - the Oracle Education Foundation - and drive its corporate citizenship and marketing programs. Oracle Education Foundation is an independent charitable organization funded by Oracle and is dedicated to helping students develop 21st century skills through project learning and the use of technology. It provides “ThinkQuest” as a free program to primary and secondary (K12) schools. Just some significant numbers: today 548,000 students/teachers in 47 countries use ThinkQuest and the Oracle Education Foundation partners with 40+ no-profit or government organizations globally. ABOUT MYSELF AND MY INTERESTS About myself…I’m very enthusiastic and positive, trying always to transform difficult issues in challenging opportunities. My day usually begins very early in the morning with running, swimming or when I need to collect some “zen” energies with a yoga session or better with a long walk with my dog. I definitely love animals and generally speaking I’m very keen on environmental issues and try, as much as I can, to carry out a healthy and “planet respectful” lifestyle. My thirst for knowledge pushed me some time ago to begin a new personal challenge: I decided to enroll, dedicating a good part of my free time, for a second university degree: I chose “Neuroeconomics”, an innovative academic path which combines psychology, economics, and neuroscience and studies how people make decisions and the role of the brain when people evaluate these decisions, categorizing risks and rewards and generally interacting with each other. I’ve been very glad to talk about my experience in this article, as working for Oracle is something very stimulating. This company ensures you the opportunity to face new challenges, work with highly talented people and be professionally highlighted also globally. Motivation, good results and innovation is always pursued, recognized and fully supported. Thanks and wish you all an amazing career! If you have any question please contact [email protected]. For our job opportunities, please look at http://campus.oracle.com.   Technorati Tags: EMEA,Oracle Partners,Oracle Campus,Oracle Education,experience,EMEA Recruitment Team

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  • Installing gtk-config and/or fsv in Ubuntu 10.10

    - by Wayne Werner
    Hi, I'm trying to install the File System Visualizer (think "It's a UNIX System! I know this!" from Jurassic Park) on Ubuntu 10.10. I've got the .tar.gz downloaded, and extracted. However, when I ./configure, I get this output: loading cache ./config.cache checking for a BSD compatible install... /usr/bin/install -c checking whether build environment is sane... yes checking whether make sets ${MAKE}... yes checking for working aclocal... found checking for working autoconf... found checking for working automake... found checking for working autoheader... found checking for working makeinfo... missing checking for gcc... gcc checking whether the C compiler (gcc ) works... yes checking whether the C compiler (gcc ) is a cross-compiler... no checking whether we are using GNU C... yes checking whether gcc accepts -g... yes checking how to run the C preprocessor... gcc -E checking for ranlib... ranlib checking for POSIXized ISC... no checking for dirent.h that defines DIR... yes checking for opendir in -ldir... no checking for ANSI C header files... yes checking whether time.h and sys/time.h may both be included... yes checking for strings.h... yes checking for sys/time.h... yes checking for unistd.h... yes checking for working const... yes checking for mode_t... yes checking for uid_t in sys/types.h... yes checking for pid_t... yes checking for size_t... yes checking for comparison_fn_t... yes checking for st_blocks in struct stat... yes checking whether struct tm is in sys/time.h or time.h... time.h checking for working alloca.h... yes checking for alloca... yes checking for working fnmatch... yes checking for strftime... yes checking for getcwd... yes checking for gettimeofday... yes checking for mktime... yes checking for strcspn... yes checking for strdup... yes checking for strspn... yes checking for strtod... yes checking for strtoul... yes checking for scandir... yes checking for inline... inline checking for off_t... yes checking for unistd.h... (cached) yes checking for getpagesize... yes checking for working mmap... yes checking for argz.h... yes checking for limits.h... yes checking for locale.h... yes checking for nl_types.h... yes checking for malloc.h... yes checking for string.h... yes checking for unistd.h... (cached) yes checking for sys/param.h... yes checking for getcwd... (cached) yes checking for munmap... yes checking for putenv... yes checking for setenv... yes checking for setlocale... yes checking for strchr... yes checking for strcasecmp... yes checking for strdup... (cached) yes checking for __argz_count... yes checking for __argz_stringify... yes checking for __argz_next... yes checking for stpcpy... yes checking for LC_MESSAGES... yes checking whether NLS is requested... yes checking whether included gettext is requested... no checking for libintl.h... yes checking for gettext in libc... yes checking for msgfmt... /usr/bin/msgfmt checking for dcgettext... yes checking for gmsgfmt... /usr/bin/msgfmt checking for xgettext... /usr/bin/xgettext checking for gtk-config... no checking for GTK - version >= 1.2.1... no *** The gtk-config script installed by GTK could not be found *** If GTK was installed in PREFIX, make sure PREFIX/bin is in *** your path, or set the GTK_CONFIG environment variable to the *** full path to gtk-config. configure: error: Cannot find proper GTK+ version Obviously it's looking for gtk-config. However, apparently it doesn't exist in the repos anymore. Then this post mentioned that gtkglarea solved their problem, as mentioned in this file. Of course that poster neatly forgets to mention exactly what and how gtkglarea solved their problem, and Google is mostly devoid of information on the problem. So I come here asking for help! I would like to install fsv, but it tells me gtk-config doesn't exist. How can I fix this problem in Ubuntu 10.10? Thanks!

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  • Anti-Forgery Request in ASP.NET MVC and AJAX

    - by Dixin
    Background To secure websites from cross-site request forgery (CSRF, or XSRF) attack, ASP.NET MVC provides an excellent mechanism: The server prints tokens to cookie and inside the form; When the form is submitted to server, token in cookie and token inside the form are sent by the HTTP request; Server validates the tokens. To print tokens to browser, just invoke HtmlHelper.AntiForgeryToken():<% using (Html.BeginForm()) { %> <%: this.Html.AntiForgeryToken(Constants.AntiForgeryTokenSalt)%> <%-- Other fields. --%> <input type="submit" value="Submit" /> <% } %> which writes to token to the form:<form action="..." method="post"> <input name="__RequestVerificationToken" type="hidden" value="J56khgCvbE3bVcsCSZkNVuH9Cclm9SSIT/ywruFsXEgmV8CL2eW5C/gGsQUf/YuP" /> <!-- Other fields. --> <input type="submit" value="Submit" /> </form> and the cookie: __RequestVerificationToken_Lw__=J56khgCvbE3bVcsCSZkNVuH9Cclm9SSIT/ywruFsXEgmV8CL2eW5C/gGsQUf/YuP When the above form is submitted, they are both sent to server. [ValidateAntiForgeryToken] attribute is used to specify the controllers or actions to validate them:[HttpPost] [ValidateAntiForgeryToken(Salt = Constants.AntiForgeryTokenSalt)] public ActionResult Action(/* ... */) { // ... } This is very productive for form scenarios. But recently, when resolving security vulnerabilities for Web products, I encountered 2 problems: It is expected to add [ValidateAntiForgeryToken] to each controller, but actually I have to add it for each POST actions, which is a little crazy; After anti-forgery validation is turned on for server side, AJAX POST requests will consistently fail. Specify validation on controller (not on each action) Problem For the first problem, usually a controller contains actions for both HTTP GET and HTTP POST requests, and usually validations are expected for HTTP POST requests. So, if the [ValidateAntiForgeryToken] is declared on the controller, the HTTP GET requests become always invalid:[ValidateAntiForgeryToken(Salt = Constants.AntiForgeryTokenSalt)] public class SomeController : Controller { [HttpGet] public ActionResult Index() // Index page cannot work at all. { // ... } [HttpPost] public ActionResult PostAction1(/* ... */) { // ... } [HttpPost] public ActionResult PostAction2(/* ... */) { // ... } // ... } If user sends a HTTP GET request from a link: http://Site/Some/Index, validation definitely fails, because no token is provided. So the result is, [ValidateAntiForgeryToken] attribute must be distributed to each HTTP POST action in the application:public class SomeController : Controller { [HttpGet] public ActionResult Index() // Works. { // ... } [HttpPost] [ValidateAntiForgeryToken(Salt = Constants.AntiForgeryTokenSalt)] public ActionResult PostAction1(/* ... */) { // ... } [HttpPost] [ValidateAntiForgeryToken(Salt = Constants.AntiForgeryTokenSalt)] public ActionResult PostAction2(/* ... */) { // ... } // ... } Solution To avoid a large number of [ValidateAntiForgeryToken] attributes (one attribute for one HTTP POST action), I created a wrapper class of ValidateAntiForgeryTokenAttribute, where HTTP verbs can be specified:[AttributeUsage(AttributeTargets.Class | AttributeTargets.Method, AllowMultiple = false, Inherited = true)] public class ValidateAntiForgeryTokenWrapperAttribute : FilterAttribute, IAuthorizationFilter { private readonly ValidateAntiForgeryTokenAttribute _validator; private readonly AcceptVerbsAttribute _verbs; public ValidateAntiForgeryTokenWrapperAttribute(HttpVerbs verbs) : this(verbs, null) { } public ValidateAntiForgeryTokenWrapperAttribute(HttpVerbs verbs, string salt) { this._verbs = new AcceptVerbsAttribute(verbs); this._validator = new ValidateAntiForgeryTokenAttribute() { Salt = salt }; } public void OnAuthorization(AuthorizationContext filterContext) { string httpMethodOverride = filterContext.HttpContext.Request.GetHttpMethodOverride(); if (this._verbs.Verbs.Contains(httpMethodOverride, StringComparer.OrdinalIgnoreCase)) { this._validator.OnAuthorization(filterContext); } } } When this attribute is declared on controller, only HTTP requests with the specified verbs are validated:[ValidateAntiForgeryTokenWrapper(HttpVerbs.Post, Constants.AntiForgeryTokenSalt)] public class SomeController : Controller { // Actions for HTTP GET requests are not affected. // Only HTTP POST requests are validated. } Now one single attribute on controller turns on validation for all HTTP POST actions. Submit token via AJAX Problem For AJAX scenarios, when request is sent by JavaScript instead of form:$.post(url, { productName: "Tofu", categoryId: 1 // Token is not posted. }, callback); This kind of AJAX POST requests will always be invalid, because server side code cannot see the token in the posted data. Solution The token must be printed to browser then submitted back to server. So first of all, HtmlHelper.AntiForgeryToken() must be called in the page where the AJAX POST will be sent. Then jQuery must find the printed token in the page, and post it:$.post(url, { productName: "Tofu", categoryId: 1, __RequestVerificationToken: getToken() // Token is posted. }, callback); To be reusable, this can be encapsulated in a tiny jQuery plugin:(function ($) { $.getAntiForgeryToken = function () { // HtmlHelper.AntiForgeryToken() must be invoked to print the token. return $("input[type='hidden'][name='__RequestVerificationToken']").val(); }; var addToken = function (data) { // Converts data if not already a string. if (data && typeof data !== "string") { data = $.param(data); } data = data ? data + "&" : ""; return data + "__RequestVerificationToken=" + encodeURIComponent($.getAntiForgeryToken()); }; $.postAntiForgery = function (url, data, callback, type) { return $.post(url, addToken(data), callback, type); }; $.ajaxAntiForgery = function (settings) { settings.data = addToken(settings.data); return $.ajax(settings); }; })(jQuery); Then in the application just replace $.post() invocation with $.postAntiForgery(), and replace $.ajax() instead of $.ajaxAntiForgery():$.postAntiForgery(url, { productName: "Tofu", categoryId: 1 }, callback); // Token is posted. This solution looks hard coded and stupid. If you have more elegant solution, please do tell me.

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  • Class Loading Deadlocks

    - by tomas.nilsson
    Mattis follows up on his previous post with one more expose on Class Loading Deadlocks As I wrote in a previous post, the class loading mechanism in Java is very powerful. There are many advanced techniques you can use, and when used wrongly you can get into all sorts of trouble. But one of the sneakiest deadlocks you can run into when it comes to class loading doesn't require any home made class loaders or anything. All you need is classes depending on each other, and some bad luck. First of all, here are some basic facts about class loading: 1) If a thread needs to use a class that is not yet loaded, it will try to load that class 2) If another thread is already loading the class, the first thread will wait for the other thread to finish the loading 3) During the loading of a class, one thing that happens is that the <clinit method of a class is being run 4) The <clinit method initializes all static fields, and runs any static blocks in the class. Take the following class for example: class Foo { static Bar bar = new Bar(); static { System.out.println("Loading Foo"); } } The first time a thread needs to use the Foo class, the class will be initialized. The <clinit method will run, creating a new Bar object and printing "Loading Foo" But what happens if the Bar object has never been used before either? Well, then we will need to load that class as well, calling the Bar <clinit method as we go. Can you start to see the potential problem here? A hint is in fact #2 above. What if another thread is currently loading class Bar? The thread loading class Foo will have to wait for that thread to finish loading. But what happens if the <clinit method of class Bar tries to initialize a Foo object? That thread will have to wait for the first thread, and there we have the deadlock. Thread one is waiting for thread two to initialize class Bar, thread two is waiting for thread one to initialize class Foo. All that is needed for a class loading deadlock is static cross dependencies between two classes (and a multi threaded environment): class Foo { static Bar b = new Bar(); } class Bar { static Foo f = new Foo(); } If two threads cause these classes to be loaded at exactly the same time, we will have a deadlock. So, how do you avoid this? Well, one way is of course to not have these circular (static) dependencies. On the other hand, it can be very hard to detect these, and sometimes your design may depend on it. What you can do in that case is to make sure that the classes are first loaded single threadedly, for example during an initialization phase of your application. The following program shows this kind of deadlock. To help bad luck on the way, I added a one second sleep in the static block of the classes to trigger the unlucky timing. Notice that if you uncomment the "//Foo f = new Foo();" line in the main method, the class will be loaded single threadedly, and the program will terminate as it should. public class ClassLoadingDeadlock { // Start two threads. The first will instansiate a Foo object, // the second one will instansiate a Bar object. public static void main(String[] arg) { // Uncomment next line to stop the deadlock // Foo f = new Foo(); new Thread(new FooUser()).start(); new Thread(new BarUser()).start(); } } class FooUser implements Runnable { public void run() { System.out.println("FooUser causing class Foo to be loaded"); Foo f = new Foo(); System.out.println("FooUser done"); } } class BarUser implements Runnable { public void run() { System.out.println("BarUser causing class Bar to be loaded"); Bar b = new Bar(); System.out.println("BarUser done"); } } class Foo { static { // We are deadlock prone even without this sleep... // The sleep just makes us more deterministic try { Thread.sleep(1000); } catch(InterruptedException e) {} } static Bar b = new Bar(); } class Bar { static { try { Thread.sleep(1000); } catch(InterruptedException e) {} } static Foo f = new Foo(); }

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  • doubleTwist is an iTunes Alternative that Supports Several Devices

    - by Mysticgeek
    There are a lot of iTunes users out there, but unfortunately you can’t use it with all of your portable devices. Today we take a look at doubleTwist, which allows you to sync your media with a multitude of portable devices and easily share it as well. Note: You can run doubleTwist on Windows or Mac, and here we take a look at the Windows version. Install & Setup doubleTwist Download and install doubleTwist using the defaults in the wizard… Installation takes several moments and you’ll see the progress while it finishes up. After installation is complete, sign up for an account if you don’t already have one. If you do have an account you can login right away. Enter in your username, email address, and password then click Sign Up.   You’ll get an confirmation email and need to activate the account before you can sign in. Once you’re all signed up, launch doubleTwist and you’ll be ready to start using it. doubleTwist Music The default music store is Amazon MP3 store which might appeal to those of you who are tired of the iTunes music store. A lot of times the music is cheaper and available at higher bit rates. You can start searching for music in the Amazon Music Store and previewing songs. To purchase anything though you will need to sign into your Amazon account.   Under Playlists it allows you to import your playlists from iTunes and Windows Media Player, which is a handy feature if you don’t want to set them up again. Of course you can play your songs through the music player on your desktop. Devices One of the coolest things about doubleTwist is that it supports a lot of different portable media devices including iPod, BlackBerry, Windows Mobile, Android, PSP, Smartphones, and much more. Unfortunately for Zune users…there isn’t any support for the Zune of Zune HD yet. Here we have a Creative Zen attached and can sync songs, pictures, and podcasts. An HTC-S620 Smartphone running Windows Mobile… Even a simple USB drive will be recognized and you can transfer your media to it as well.   Podcasts Finding your favorite audio and video podcasts is easy with the search feature. You can easily manage and subscribe to podcasts in the subscriptions section.   You can watch the video podcasts directly in doubleTwist. Sharing Media Also you can share digital media with your friends or add it to Flickr and YouTube. You can send any pictures, videos, or music in your library to other people by dragging it over. You can email users individually… Or access contacts from your Gmail and Yahoo accounts. There is a limit to how much you can send of video podcasts… only the first 10 minutes. The person you send it to will get a link in their email that points to your My Feed page on the doubleTwist site.   There they can access the media you sent…in this example it’s a video podcast but you can share any media. Other Features Under My Profile you can change your avatar and personal information.   In Preferences you can choose where media is stored, its startup actions, podcast subscriptions, and manage device syncing. Conclusion It’s still in beta stage so expect some bugs, but overall doubleTwist is a solid media player that is easy to use with a clean interface. It’s simple and doesn’t try to do too much so is fairly easy on system resources. The main annoyance is it tries to catalog all of your media out of the box. Which may be alright for some users with smaller media collections, but very irritating to advanced users with large collections. Also there is currently no support for the Zune, but according to their forums, it’s on the way. At the time of this writing it’s in public beta and can be downloaded for XP, Vista, Windows 7 (32 & 64 bit), and Mac OSX. If you’re looking for an iTunes alternative that works with several different portable devices, you might want to give DoubleTwist a try. Download DoubleTwist Public Beta See If Your Media Device is Supported by doubleTwist Similar Articles Productive Geek Tips MusicBee is a Fast and Powerful Music ManagerAvoid the Apple QuickTime Bloat with QT LiteBeginner Geek: Set Default Programs in Windows 7 and VistaBeginner Geeks: OpenOffice is a Free Cross Platform Alternative to MS OfficeManage Devices the Easy Way with Device Stage in Windows 7 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more

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  • SQL SERVER – SSMS: Top Object and Batch Execution Statistics Reports

    - by Pinal Dave
    The month of June till mid of July has been the fever of sports. First, it was Wimbledon Tennis and then the Soccer fever was all over. There is a huge number of fan followers and it is great to see the level at which people sometimes worship these sports. Being an Indian, I cannot forget to mention the India tour of England later part of July. Following these sports and as the events unfold to the finals, there are a number of ways the statisticians can slice and dice the numbers. Cue from soccer I can surely say there is a team performance against another team and then there is individual member fairs against a particular opponent. Such statistics give us a fair idea to how a team in the past or in the recent past has fared against each other, head-to-head stats during World cup and during other neutral venue games. All these statistics are just pointers. In reality, they don’t reflect the calibre of the current team because the individuals who performed in each of these games are totally different (Typical example being the Brazil Vs Germany semi-final match in FIFA 2014). So at times these numbers are misleading. It is worth investigating and get the next level information. Similar to these statistics, SQL Server Management studio is also equipped with a number of reports like a) Object Execution Statistics report and b) Batch Execution Statistics reports. As discussed in the example, the team scorecard is like the Batch Execution statistics and individual stats is like Object Level statistics. The analogy can be taken only this far, trust me there is no correlation between SQL Server functioning and playing sports – It is like I think about diet all the time except while I am eating. Performance – Batch Execution Statistics Let us view the first report which can be invoked from Server Node -> Reports -> Standard Reports -> Performance – Batch Execution Statistics. Most of the values that are displayed in this report come from the DMVs sys.dm_exec_query_stats and sys.dm_exec_sql_text(sql_handle). This report contains 3 distinctive sections as outline below.   Section 1: This is a graphical bar graph representation of Average CPU Time, Average Logical reads and Average Logical Writes for individual batches. The Batch numbers are indicative and the details of individual batch is available in section 3 (detailed below). Section 2: This represents a Pie chart of all the batches by Total CPU Time (%) and Total Logical IO (%) by batches. This graphical representation tells us which batch consumed the highest CPU and IO since the server started, provided plan is available in the cache. Section 3: This is the section where we can find the SQL statements associated with each of the batch Numbers. This also gives us the details of Average CPU / Average Logical Reads and Average Logical Writes in the system for the given batch with object details. Expanding the rows, I will also get the # Executions and # Plans Generated for each of the queries. Performance – Object Execution Statistics The second report worth a look is Object Execution statistics. This is a similar report as the previous but turned on its head by SQL Server Objects. The report has 3 areas to look as above. Section 1 gives the Average CPU, Average IO bar charts for specific objects. The section 2 is a graphical representation of Total CPU by objects and Total Logical IO by objects. The final section details the various objects in detail with the Avg. CPU, IO and other details which are self-explanatory. At a high-level both the reports are based on queries on two DMVs (sys.dm_exec_query_stats and sys.dm_exec_sql_text) and it builds values based on calculations using columns in them: SELECT * FROM    sys.dm_exec_query_stats s1 CROSS APPLY sys.dm_exec_sql_text(sql_handle) AS s2 WHERE   s2.objectid IS NOT NULL AND DB_NAME(s2.dbid) IS NOT NULL ORDER BY  s1.sql_handle; This is one of the simplest form of reports and in future blogs we will look at more complex reports. I truly hope that these reports can give DBAs and developers a hint about what is the possible performance tuning area. As a closing point I must emphasize that all above reports pick up data from the plan cache. If a particular query has consumed a lot of resources earlier, but plan is not available in the cache, none of the above reports would show that bad query. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL Tagged: SQL Reports

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  • CLR via C# 3rd Edition is out

    - by Abhijeet Patel
    Time for some book news update. CLR via C#, 3rd Edition seems to have been out for a little while now. The book was released in early Feb this year, and needless to say my copy is on it’s way. I can barely wait to dig in and chew on the goodies that one of the best technical authors and software professionals I respect has in store. The 2nd edition of the book was an absolute treat and this edition promises to be no less. Here is a brief description of what’s new and updated from the 2nd edition. Part I – CLR Basics Chapter 1-The CLR’s Execution Model Added about discussion about C#’s /optimize and /debug switches and how they relate to each other. Chapter 2-Building, Packaging, Deploying, and Administering Applications and Types Improved discussion about Win32 manifest information and version resource information. Chapter 3-Shared Assemblies and Strongly Named Assemblies Added discussion of TypeForwardedToAttribute and TypeForwardedFromAttribute. Part II – Designing Types Chapter 4-Type Fundamentals No new topics. Chapter 5-Primitive, Reference, and Value Types Enhanced discussion of checked and unchecked code and added discussion of new BigInteger type. Also added discussion of C# 4.0’s dynamic primitive type. Chapter 6-Type and Member Basics No new topics. Chapter 7-Constants and Fields No new topics. Chapter 8-Methods Added discussion of extension methods and partial methods. Chapter 9-Parameters Added discussion of optional/named parameters and implicitly-typed local variables. Chapter 10-Properties Added discussion of automatically-implemented properties, properties and the Visual Studio debugger, object and collection initializers, anonymous types, the System.Tuple type and the ExpandoObject type. Chapter 11-Events Added discussion of events and thread-safety as well as showing a cool extension method to simplify the raising of an event. Chapter 12-Generics Added discussion of delegate and interface generic type argument variance. Chapter 13-Interfaces No new topics. Part III – Essential Types Chapter 14-Chars, Strings, and Working with Text No new topics. Chapter 15-Enums Added coverage of new Enum and Type methods to access enumerated type instances. Chapter 16-Arrays Added new section on initializing array elements. Chapter 17-Delegates Added discussion of using generic delegates to avoid defining new delegate types. Also added discussion of lambda expressions. Chapter 18-Attributes No new topics. Chapter 19-Nullable Value Types Added discussion on performance. Part IV – CLR Facilities Chapter 20-Exception Handling and State Management This chapter has been completely rewritten. It is now about exception handling and state management. It includes discussions of code contracts and constrained execution regions (CERs). It also includes a new section on trade-offs between writing productive code and reliable code. Chapter 21-Automatic Memory Management Added discussion of C#’s fixed state and how it works to pin objects in the heap. Rewrote the code for weak delegates so you can use them with any class that exposes an event (the class doesn’t have to support weak delegates itself). Added discussion on the new ConditionalWeakTable class, GC Collection modes, Full GC notifications, garbage collection modes and latency modes. I also include a new sample showing how your application can receive notifications whenever Generation 0 or 2 collections occur. Chapter 22-CLR Hosting and AppDomains Added discussion of side-by-side support allowing multiple CLRs to be loaded in a single process. Added section on the performance of using MarshalByRefObject-derived types. Substantially rewrote the section on cross-AppDomain communication. Added section on AppDomain Monitoring and first chance exception notifications. Updated the section on the AppDomainManager class. Chapter 23-Assembly Loading and Reflection Added section on how to deploy a single file with dependent assemblies embedded inside it. Added section comparing reflection invoke vs bind/invoke vs bind/create delegate/invoke vs C#’s dynamic type. Chapter 24-Runtime Serialization This is a whole new chapter that was not in the 2nd Edition. Part V – Threading Chapter 25-Threading Basics Whole new chapter motivating why Windows supports threads, thread overhead, CPU trends, NUMA Architectures, the relationship between CLR threads and Windows threads, the Thread class, reasons to use threads, thread scheduling and priorities, foreground thread vs background threads. Chapter 26-Performing Compute-Bound Asynchronous Operations Whole new chapter explaining the CLR’s thread pool. This chapter covers all the new .NET 4.0 constructs including cooperative cancelation, Tasks, the aralle class, parallel language integrated query, timers, how the thread pool manages its threads, cache lines and false sharing. Chapter 27-Performing I/O-Bound Asynchronous Operations Whole new chapter explaining how Windows performs synchronous and asynchronous I/O operations. Then, I go into the CLR’s Asynchronous Programming Model, my AsyncEnumerator class, the APM and exceptions, Applications and their threading models, implementing a service asynchronously, the APM and Compute-bound operations, APM considerations, I/O request priorities, converting the APM to a Task, the event-based Asynchronous Pattern, programming model soup. Chapter 28-Primitive Thread Synchronization Constructs Whole new chapter discusses class libraries and thread safety, primitive user-mode, kernel-mode constructs, and data alignment. Chapter 29-Hybrid Thread Synchronization Constructs Whole new chapter discussion various hybrid constructs such as ManualResetEventSlim, SemaphoreSlim, CountdownEvent, Barrier, ReaderWriterLock(Slim), OneManyResourceLock, Monitor, 3 ways to solve the double-check locking technique, .NET 4.0’s Lazy and LazyInitializer classes, the condition variable pattern, .NET 4.0’s concurrent collection classes, the ReaderWriterGate and SyncGate classes.

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  • OpenWorld: Spotlight on Fusion CRM

    - by Tony Berk
    Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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  • What Did You Do? is a Bad Question

    - by Ajarn Mark Caldwell
    Brian Moran (blog | Twitter) did a great presentation today for the PASS Professional Development Virtual Chapter on The Art of Questions.  One of the points that Brian made was that there are good questions and bad (or at least not-as-good) questions.  Good questions tend to open-up the conversation and engender positive reactions (perhaps even trust and respect) between the participants; and bad questions tend to close-down a conversation either through the narrow list of possible responses (e.g. strictly Yes/No) or through the negative reactions they can produce.  And this explains why I so frequently had problems troubleshooting real-time problems with users in the past.  I’ll explain that in more detail below, but before we go on, let me recommend that you watch the recording of Brian’s presentation to learn why the question Why is often problematic in the U.S. and yet we so often resort to it. For a short portion (3 years) of my career, I taught basic computer skills and Office applications in an adult vocational school, and this gave me ample opportunity to do live troubleshooting of user challenges with computers.  And like many people who ended up in computer related jobs, I also have had numerous times where I was called upon by less computer-savvy individuals to help them with some challenge they were having, whether it was part of my job or not.  One of the things that I noticed, especially during my time as a teacher, was that when I was helping somebody, typically the first question I would ask them was, “What did you do?”  This seemed to me like a good way to start my detective work trying to figure out what happened, what went wrong, how to fix it, and how to help the person avoid it again in the future.  I always asked it in a polite tone of voice as I was just trying to gather the facts before diving in deeper.  However; 99.999% of the time, I always got the same answer, “Nothing!”  For a long time this frustrated me because (remember I’m in detective mode at that point) I knew it could not possibly be true.  They HAD to have done SOMETHING…just tell me what were the last actions you took before this problem presented itself.  But no, they always stuck with “Nothing”.  At which point, with frustration growing, and not a little bit of disdain for their lack of helpfulness, I would usually ask them to move aside while I took over their machine and got them out of whatever they had gotten themselves into.  After a while I just grew used to the fact that this was the answer I would usually receive, but I always kept asking because for the .001% of the people who would actually tell me, I could then help them understand what went wrong and how to avoid it in the future. Now, after hearing Brian’s talk, I understand what the problem was.  Even though I meant to just be in an information gathering mode, the words I was using, “What did YOU do?” have such a strong negative connotation that people would instinctively go into defense-mode and stop sharing information that might make them look bad.  Many of them probably were not even consciously aware that they had gone on the defensive, but the self-preservation instinct, especially self-preservation of the ego, is so strong that people would end up there without even realizing it. So, if “What did you do” is a bad question, what would have been better?  Well, one suggestion that Brian makes in his talk is something along the lines of, “Can you tell me what led up to this?” or “what was happening on the computer right before this came up?”  It’s subtle, but the point is to take the focus off of the person and their behavior; instead depersonalizing it and talk about events from more of a 3rd-party observer point of view.  With this approach, people will be more likely to talk about what the computer did and what they did in response to it without feeling the interrogation spotlight is on them.  They are also more likely to mention other events that occurred around the same time that may or may not be related, but which could certainly help you troubleshoot a larger problem if it is not just user actions.  And that is the ultimate goal of your asking the questions.  So yes, it does matter how you ask the question; and there are such things as good questions and bad questions.  Excellent topic Brian!  Thanks for getting the thinking gears churning! (Cross-posted to the Professional Development Virtual Chapter blog.)

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  • Selling Visual Studio ALM

    - by Tarun Arora
    Introduction As a consultant I have been selling Application Lifecycle Management services using Visual Studio and Team Foundation Server. I’ve been contacted various times by friends working in organization telling me that ALM processes in their company were benchmarked when dinosaurs walked the earth. Most of these individuals already know the great features Microsoft ALM tools offer and are keen to start a conversation with the CIO but don’t exactly know where to start. It is very important how you engage in your first conversation, if you start the conversation with ‘There is this great tooling from Microsoft which offers amazing features to boost developer productivity, … ‘ from experience I can tell you the reply from your CIO would be ‘I already know! Our existing landscape has a combination of bleeding edge open source and cutting edge licensed tools which already cover these features quite well, more over Microsoft products have a high licensing cost associated to them.’ You will always find it harder to sell by feature, the trick is to highlight the gap in the existing processes & tools and then highlight the impact of these gaps to the overall development processes, by now you would have captured enough attention to show off how the ALM tooling offered by Microsoft not only fills those gaps but offers great value adds to take their development practices to the next level. Rangers ALM Assessment Guide Image 1 – Welcome! First look at the Rangers ALM assessment guide Most organization already have some processes in place to cover aspects of ALM. How do you go about proving that there isn’t enough cover in place? This is where Visual Studio ALM Rangers ALM Assessment guide can help. The ALM assessment guide is really a tool that helps you gather information about Development practices and processes within a customer's environment. Several questionnaires are used to identify the current state of individual development lifecycle areas and decide on a desired state for those processes. It also presents guidance and roll-up summaries to help with recommendations moving forward. The ALM Rangers assessment guide can be downloaded from here. Image 2 – ALM Assessment guide divided into different functions of SDLC The assessment guide is divided into different functions of Software Development Lifecycle (listed below), this gives you the ability to access how mature the company is in different areas of SDLC. Architecture & Design Requirement Engineering & UX Development Software Configuration Management Governance Deployment & Operations Testing & Quality Assurance Project Planning & Management Each section has a set of questions, fill in the assessment by selecting “Never/Sometimes/Always” from the Answer column in the question sheets.  Each answer has weightage to the overall score. Each question has a link next to it, clicking the link takes you to the Reference sheet which gives you more details about the question along with a reason for “why you need to ask this question?”, “other ways to phrase the question” and “what to expect as an answer from the customer”. The trick is to engage the customer in a discussion. You need to probe a lot, listen to the customer and have a discussion with several team members, preferably without management to ensure that you receive candid feedback. This reminds me of a funny incident when during an ALM review a customer told me that they have a sophisticated semi-automated application deployment process, further discussions revealed that deployment actually involved 72 manual configuration steps per production node. Such observations can be recorded in the Issue Brainstorming worksheet for further consideration later. It is also worth mentioning the different levels of ALM maturity to the customer. By default the desired state of ALM maturity is set to Standard, it is possible to set a desired state by area, you should strive for Advanced or Dynamic, it always helps by explaining the classification and advantages. Image 3 – ALM levels by description The ALM assessment guide helps you arrive at a quantitative measure of the company’s ALM maturity. The resultant graph plotted on a spider’s web shows you the company’s current state of ALM maturity and the desired state of ALM maturity. Further since the results are classified by area you can immediately spot the areas where the customer needs immediate help. Image 4 – The spiders web! The red cross icons are areas shouting out for immediate attention, the yellow exclamation icons are areas that need improvement. These icons are calculated on the difference between the Current State of ALM maturity VS the Desired state of ALM maturity. Image 5 – Results by area Conclusion To conclude the Rangers ALM assessment guide gives you the ability to, Measure the customer’s current ALM maturity level Understand the ALM maturity level the customer desires to achieve Capture a healthy list of issues the customer wants to brainstorm further Now What’s next…? Download and get started with the Rangers ALM Assessment Guide. If you have successfully captured the above listed three pieces of information you are in a great state to make recommendations on the identified areas highlighting the benefits that Visual Studio ALM tools would offer. In the next post I will be covering how to take the ALM assessment results as the base to actually convert your recommendation into a sell.  Remember to subscribe to http://feeds.feedburner.com/TarunArora. I would love to hear your feedback! If you have any recommendations on things that I should consider or any questions or feedback, feel free to leave a comment. *** A special thanks goes out to fellow ranges Willy, Ethem and Philip for reviewing the blog post and providing valuable feedback. ***

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  • Retrieve Performance Data from SOA Infrastructure Database

    - by fip
    My earlier blog posting shows how to enable, retrieve and interpret BPEL engine performance statistics to aid performance troubleshooting. The strength of BPEL engine statistics at EM is its break down per request. But there are some limitations with the BPEL performance statistics mentioned in that blog posting: The statistics were stored in memory instead of being persisted. To avoid memory overflow, the data are stored to a buffer with limited size. When the statistic entries exceed the limitation, old data will be flushed out to give ways to new statistics. Therefore it can only keep the last X number of entries of data. The statistics 5 hour ago may not be there anymore. The BPEL engine performance statistics only includes latencies. It does not provide throughputs. Fortunately, Oracle SOA Suite runs with the SOA Infrastructure database and a lot of performance data are naturally persisted there. It is at a more coarse grain than the in-memory BPEL Statistics, but it does have its own strengths as it is persisted. Here I would like offer examples of some basic SQL queries you can run against the infrastructure database of Oracle SOA Suite 11G to acquire the performance statistics for a given period of time. You can run it immediately after you modify the date range to match your actual system. 1. Asynchronous/one-way messages incoming rates The following query will show number of messages sent to one-way/async BPEL processes during a given time period, organized by process names and states select composite_name composite, state, count(*) Count from dlv_message where receive_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; 2. Throughput of BPEL process instances The following query shows the number of synchronous and asynchronous process instances created during a given time period. It list instances of all states, including the unfinished and faulted ones. The results will include all composites cross all SOA partitions select state, count(*) Count, composite_name composite, component_name,componenttype from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype order by count(*) desc; 3. Throughput and latencies of BPEL process instances This query is augmented on the previous one, providing more comprehensive information. It gives not only throughput but also the maximum, minimum and average elapse time BPEL process instances. select composite_name Composite, component_name Process, componenttype, state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;   4. Combine all together Now let's combine all of these 3 queries together, and parameterize the start and end time stamps to make the script a bit more robust. The following script will prompt for the start and end time before querying against the database: accept startTime prompt 'Enter start time (YYYY-MM-DD HH24:MI:SS)' accept endTime prompt 'Enter end time (YYYY-MM-DD HH24:MI:SS)' Prompt "==== Rejected Messages ===="; REM 2012-10-24 21:00:00 REM 2012-10-24 21:59:59 select count(*), composite_dn from rejected_message where created_time >= to_timestamp('&&StartTime','YYYY-MM-DD HH24:MI:SS') and created_time <= to_timestamp('&&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_dn; Prompt " "; Prompt "==== Throughput of one-way/asynchronous messages ===="; select state, count(*) Count, composite_name composite from dlv_message where receive_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; Prompt " "; Prompt "==== Throughput and latency of BPEL process instances ====" select state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime, composite_name Composite, component_name Process, componenttype from cube_instance where creation_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;  

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  • Design a T-shirt for .NET Reflector Pro

    - by Laila
    Win a .NET Reflector Pro license, a box of Red Gate goodies, and a t-shirt printed with your design! Red Gate likes t-shirts. Each of our teams has one. In fact, each individual person has one, numbered according to when they joined the company: Red Gate's 1st, 2nd, and so on right up to Red Gate's 170th, with the slogan "More than just a number". Those t-shirts are important, chiefly because they remind the people wearing them that they are important. But that isn't enough. What really makes us great are the people who choose to use our tools. So we'd like to extend our tradition of t-shirts to include you and put the design of our next shirt entirely in your hands. We'd like you to come up with a witty slogan or create an inventive or simply beautiful t-shirt design for .NET Reflector Pro, our add-in for Visual Studio, which allows you to step into decompiled assemblies whilst debugging in Visual Studio. When you're done, post your masterpiece to Twitter with the hash tag #reflectortees, and @redgate will take a look! We'll pick the best design, and the winner will get a licensed copy of .NET Reflector Pro and a box of Red Gate goodies - not to mention a copy of their t-shirt. The winning design will go into production and be worn and given out at tradeshows, conferences, and user group events across the world, proudly bearing the name of their designer. We'll also pick three runners-up who will receive licenses for .NET Reflector Pro. Red Gate goodie box Interested? If you're up for the challenge, then we've got some resources to get you started. Inside the .zip file you'll find high-quality versions of the following: T-shirt templates: don't forget to design the front and the back! Different versions of the .NET Reflector Pro logo and Red Gate logo. Colour sheets to give you an easy reference to the Red Gate colours, including hex and RGB values. You can create and send us as many designs as you like, and each of them will be considered for the prize. To submit your designs, simply tweet including the competition hash tag, #reflectortees, and a link to somewhere we can see your design: either an image hosting site such as Twitpic, Flickr or Picasa, or a personal blog. You will need to create a Twitter account (which is free), if you don't already have one. You only have three limits: The background colour of the t-shirt should be one of our brand colours (red, light/dark grey or black), though you're welcome to use other colours in the rest of the design. You need to make use of either the .NET Reflector Pro logo OR the Red Gate logo (please keep them as they are) If you include any text or slogan, stick with just one or two colors for it. Apart from that, go wild. Go and do whatever it is you do when you get creative: whether you walk barefoot on the grass with a pencil and paper, sit cross-legged on a pile of cushions with a laptop, or simply close your eyes and float through a mist of ideas, now is your chance. Make sure you enjoy it. We're looking forward to seeing your creations. Terms and conditions 1. The closing date for entries is June 11th, 2010 (4 p.m. UK time). Red Gate Software Ltd reserves the right to extend the competition deadline at its discretion. If there is a revision, the revised date will be published on this blog and the date for announcing the results will be postponed accordingly. 2. The winning designer will be notified on June 14th, 2010 through Twitter. The winner must claim his/her prize by sending us a high-resolution image of their design via email (i.e. Illustrator EPS files or appropriate format, ideally at 300dpi). If the winner does not come forward within 3 days of the announcement, they will forfeit their prize and another winner will be selected from the runners-up. The names of the winner and runners-up will be posted on this blog by June 18th.  3. Entry is completed on the designer posting a link to their entry in a tweet with the correct hash tag, #reflectortees. 4. Red Gate Software needs to hold the rights to using the winning design in order to put the t-shirt into production. We will make sure that this is fine with the winner before we do so, but if you do not want us holding the rights to your design, please do not submit your designs. We reserve the right to slightly alter or adjust any artwork we decide to use (mainly to make it easier to print), but we will make sure we contact the winner for approval first. The winner will also need to allow us the use of his/her name for purposes of promoting your design. 5. Entries must be entirely your own original work and must not breach any copyright or third party rights. Red Gate Software Ltd will not be made partially or fully liable for any non-original work submitted by you. 6. This competition is free: you do not need to buy anything or be an existing customer to enter. 7. This competition is not open to employees of Red Gate Software Ltd, their families, or any other company directly connected with the administration of this promotion.

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  • ACORD LOMA Session Highlights Policy Administration Trends

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

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  • The Oracle Retail Week Awards - in review

    - by user801960
    The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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  • problem occur during installation of moses scripts

    - by lenny99
    we got error when compile moses-script. process of it as follows: minakshi@minakshi-Vostro-3500:~/Desktop/monu/moses/scripts$ make release # Compile the parts make all make[1]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts' # Building memscore may fail e.g. if boost is not available. # We ignore this because traditional scoring will still work and memscore isn't used by default. cd training/memscore ; \ ./configure && make \ || ( echo "WARNING: Building memscore failed."; \ echo 'training/memscore/memscore' >> ../../release-exclude ) checking for a BSD-compatible install... /usr/bin/install -c checking whether build environment is sane... yes checking for gawk... no checking for mawk... mawk checking whether make sets $(MAKE)... yes checking for g++... g++ checking whether the C++ compiler works... yes checking for C++ compiler default output file name... a.out checking for suffix of executables... checking whether we are cross compiling... no checking for suffix of object files... o checking whether we are using the GNU C++ compiler... yes checking whether g++ accepts -g... yes checking for style of include used by make... GNU checking dependency style of g++... gcc3 checking for gcc... gcc checking whether we are using the GNU C compiler... yes checking whether gcc accepts -g... yes checking for gcc option to accept ISO C89... none needed checking dependency style of gcc... gcc3 checking for boostlib >= 1.31.0... yes checking for cos in -lm... yes checking for gzopen in -lz... yes checking for cblas_dgemm in -lgslcblas... no checking for gsl_blas_dgemm in -lgsl... no checking how to run the C++ preprocessor... g++ -E checking for grep that handles long lines and -e... /bin/grep checking for egrep... /bin/grep -E checking for ANSI C header files... yes checking for sys/types.h... yes checking for sys/stat.h... yes checking for stdlib.h... yes checking for string.h... yes checking for memory.h... yes checking for strings.h... yes checking for inttypes.h... yes checking for stdint.h... yes checking for unistd.h... yes checking n_gram.h usability... no checking n_gram.h presence... no checking for n_gram.h... no checking for size_t... yes checking for ptrdiff_t... yes configure: creating ./config.status config.status: creating Makefile config.status: creating config.h config.status: config.h is unchanged config.status: executing depfiles commands make[2]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts/training/memscore' make all-am make[3]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts/training/memscore' make[3]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts/training/memscore' make[2]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts/training/memscore' touch release-exclude # No files excluded by default pwd=`pwd`; \ for subdir in cmert-0.5 phrase-extract symal mbr lexical-reordering; do \ make -C training/$subdir || exit 1; \ echo "### Compiler $subdir"; \ cd $pwd; \ done make[2]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts/training/cmert-0.5' make[2]: Nothing to be done for `all'. make[2]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts/training/cmert-0.5' ### Compiler cmert-0.5 make[2]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts/training/phrase-extract' make[2]: Nothing to be done for `all'. make[2]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts/training/phrase-extract' ### Compiler phrase-extract make[2]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts/training/symal' make[2]: Nothing to be done for `all'. make[2]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts/training/symal' ### Compiler symal make[2]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts/training/mbr' make[2]: Nothing to be done for `all'. make[2]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts/training/mbr' ### Compiler mbr make[2]: Entering directory `/home/minakshi/Desktop/monu/moses/scripts/training/lexical-reordering' make[2]: Nothing to be done for `all'. make[2]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts/training/lexical-reordering' ### Compiler lexical-reordering ## All files that need compilation were compiled make[1]: Leaving directory `/home/minakshi/Desktop/monu/moses/scripts' /bin/sh: ./check-dependencies.pl: not found make: *** [release] Error 127 We don't know why this error occurs? check-dependencies.pl file existed in scripts folder ...

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  • How to Use Steam In-Home Streaming

    - by Chris Hoffman
    Steam’s In-Home Streaming is now available to everyone, allowing you to stream PC games from one PC to another PC on the same local network. Use your gaming PC to power your laptops and home theater system. This feature doesn’t allow you to stream games over the Internet, only the same local network. Even if you tricked Steam, you probably wouldn’t get good streaming performance over the Internet. Why Stream? When you use Steam In-Home streaming, one PC sends its video and audio to another PC. The other PC views the video and audio like it’s watching a movie, sending back mouse, keyboard, and controller input to the other PC. This allows you to have a fast gaming PC power your gaming experience on slower PCs. For example, you could play graphically demanding games on a laptop in another room of your house, even if that laptop has slower integrated graphics. You could connect a slower PC to your television and use your gaming PC without hauling it into a different room in your house. Streaming also enables cross-platform compatibility. You could have a Windows gaming PC and stream games to a Mac or Linux system. This will be Valve’s official solution for compatibility with old Windows-only games on the Linux (Steam OS) Steam Machines arriving later this year. NVIDIA offers their own game streaming solution, but it requires certain NVIDIA graphics hardware and can only stream to an NVIDIA Shield device. How to Get Started In-Home Streaming is simple to use and doesn’t require any complex configuration — or any configuration, really. First, log into the Steam program on a Windows PC. This should ideally be a powerful gaming PC with a powerful CPU and fast graphics hardware. Install the games you want to stream if you haven’t already — you’ll be streaming from your PC, not from Valve’s servers. (Valve will eventually allow you to stream games from Mac OS X, Linux, and Steam OS systems, but that feature isn’t yet available. You can still stream games to these other operating systems.) Next, log into Steam on another computer on the same network with the same Steam username. Both computers have to be on the same subnet of the same local network. You’ll see the games installed on your other PC in the Steam client’s library. Click the Stream button to start streaming a game from your other PC. The game will launch on your host PC, and it will send its audio and video to the PC in front of you. Your input on the client will be sent back to the server. Be sure to update Steam on both computers if you don’t see this feature. Use the Steam > Check for Updates option within Steam and install the latest update. Updating to the latest graphics drivers for your computer’s hardware is always a good idea, too. Improving Performance Here’s what Valve recommends for good streaming performance: Host PC: A quad-core CPU for the computer running the game, minimum. The computer needs enough processor power to run the game, compress the video and audio, and send it over the network with low latency. Streaming Client: A GPU that supports hardware-accelerated H.264 decoding on the client PC. This hardware is included on all recent laptops and PCs. Ifyou have an older PC or netbook, it may not be able to decode the video stream quickly enough. Network Hardware: A wired network connection is ideal. You may have success with wireless N or AC networks with good signals, but this isn’t guaranteed. Game Settings: While streaming a game, visit the game’s setting screen and lower the resolution or turn off VSync to speed things up. In-Home Steaming Settings: On the host PC, click Steam > Settings and select In-Home Streaming to view the In-Home Streaming settings. You can modify your streaming settings to improve performance and reduce latency. Feel free to experiment with the options here and see how they affect performance — they should be self-explanatory. Check Valve’s In-Home Streaming documentation for troubleshooting information. You can also try streaming non-Steam games. Click Games > Add a Non-Steam Game to My Library on your host PC and add a PC game you have installed elsewhere on your system. You can then try streaming it from your client PC. Valve says this “may work but is not officially supported.” Image Credit: Robert Couse-Baker on Flickr, Milestoned on Flickr

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  • .NET Security Part 3

    - by Simon Cooper
    You write a security-related application that allows addins to be used. These addins (as dlls) can be downloaded from anywhere, and, if allowed to run full-trust, could open a security hole in your application. So you want to restrict what the addin dlls can do, using a sandboxed appdomain, as explained in my previous posts. But there needs to be an interaction between the code running in the sandbox and the code that created the sandbox, so the sandboxed code can control or react to things that happen in the controlling application. Sandboxed code needs to be able to call code outside the sandbox. Now, there are various methods of allowing cross-appdomain calls, the two main ones being .NET Remoting with MarshalByRefObject, and WCF named pipes. I’m not going to cover the details of setting up such mechanisms here, or which you should choose for your specific situation; there are plenty of blogs and tutorials covering such issues elsewhere. What I’m going to concentrate on here is the more general problem of running fully-trusted code within a sandbox, which is required in most methods of app-domain communication and control. Defining assemblies as fully-trusted In my last post, I mentioned that when you create a sandboxed appdomain, you can pass in a list of assembly strongnames that run as full-trust within the appdomain: // get the Assembly object for the assembly Assembly assemblyWithApi = ... // get the StrongName from the assembly's collection of evidence StrongName apiStrongName = assemblyWithApi.Evidence.GetHostEvidence<StrongName>(); // create the sandbox AppDomain sandbox = AppDomain.CreateDomain( "Sandbox", null, appDomainSetup, restrictedPerms, apiStrongName); Any assembly that is loaded into the sandbox with a strong name the same as one in the list of full-trust strong names is unconditionally given full-trust permissions within the sandbox, irregardless of permissions and sandbox setup. This is very powerful! You should only use this for assemblies that you trust as much as the code creating the sandbox. So now you have a class that you want the sandboxed code to call: // within assemblyWithApi public class MyApi { public static void MethodToDoThings() { ... } } // within the sandboxed dll public class UntrustedSandboxedClass { public void DodgyMethod() { ... MyApi.MethodToDoThings(); ... } } However, if you try to do this, you get quite an ugly exception: MethodAccessException: Attempt by security transparent method ‘UntrustedSandboxedClass.DodgyMethod()’ to access security critical method ‘MyApi.MethodToDoThings()’ failed. Security transparency, which I covered in my first post in the series, has entered the picture. Partially-trusted code runs at the Transparent security level, fully-trusted code runs at the Critical security level, and Transparent code cannot under any circumstances call Critical code. Security transparency and AllowPartiallyTrustedCallersAttribute So the solution is easy, right? Make MethodToDoThings SafeCritical, then the transparent code running in the sandbox can call the api: [SecuritySafeCritical] public static void MethodToDoThings() { ... } However, this doesn’t solve the problem. When you try again, exactly the same exception is thrown; MethodToDoThings is still running as Critical code. What’s going on? By default, a fully-trusted assembly always runs Critical code, irregardless of any security attributes on its types and methods. This is because it may not have been designed in a secure way when called from transparent code – as we’ll see in the next post, it is easy to open a security hole despite all the security protections .NET 4 offers. When exposing an assembly to be called from partially-trusted code, the entire assembly needs a security audit to decide what should be transparent, safe critical, or critical, and close any potential security holes. This is where AllowPartiallyTrustedCallersAttribute (APTCA) comes in. Without this attribute, fully-trusted assemblies run Critical code, and partially-trusted assemblies run Transparent code. When this attribute is applied to an assembly, it confirms that the assembly has had a full security audit, and it is safe to be called from untrusted code. All code in that assembly runs as Transparent, but SecurityCriticalAttribute and SecuritySafeCriticalAttribute can be applied to individual types and methods to make those run at the Critical or SafeCritical levels, with all the restrictions that entails. So, to allow the sandboxed assembly to call the full-trust API assembly, simply add APCTA to the API assembly: [assembly: AllowPartiallyTrustedCallers] and everything works as you expect. The sandboxed dll can call your API dll, and from there communicate with the rest of the application. Conclusion That’s the basics of running a full-trust assembly in a sandboxed appdomain, and allowing a sandboxed assembly to access it. The key is AllowPartiallyTrustedCallersAttribute, which is what lets partially-trusted code call a fully-trusted assembly. However, an assembly with APTCA applied to it means that you have run a full security audit of every type and member in the assembly. If you don’t, then you could inadvertently open a security hole. I’ll be looking at ways this can happen in my next post.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • NoSQL Java API for MySQL Cluster: Questions & Answers

    - by Mat Keep
    The MySQL Cluster engineering team recently ran a live webinar, available now on-demand demonstrating the ClusterJ and ClusterJPA NoSQL APIs for MySQL Cluster, and how these can be used in building real-time, high scale Java-based services that require continuous availability. Attendees asked a number of great questions during the webinar, and I thought it would be useful to share those here, so others are also able to learn more about the Java NoSQL APIs. First, a little bit about why we developed these APIs and why they are interesting to Java developers. ClusterJ and Cluster JPA ClusterJ is a Java interface to MySQL Cluster that provides either a static or dynamic domain object model, similar to the data model used by JDO, JPA, and Hibernate. A simple API gives users extremely high performance for common operations: insert, delete, update, and query. ClusterJPA works with ClusterJ to extend functionality, including - Persistent classes - Relationships - Joins in queries - Lazy loading - Table and index creation from object model By eliminating data transformations via SQL, users get lower data access latency and higher throughput. In addition, Java developers have a more natural programming method to directly manage their data, with a complete, feature-rich solution for Object/Relational Mapping. As a result, the development of Java applications is simplified with faster development cycles resulting in accelerated time to market for new services. MySQL Cluster offers multiple NoSQL APIs alongside Java: - Memcached for a persistent, high performance, write-scalable Key/Value store, - HTTP/REST via an Apache module - C++ via the NDB API for the lowest absolute latency. Developers can use SQL as well as NoSQL APIs for access to the same data set via multiple query patterns – from simple Primary Key lookups or inserts to complex cross-shard JOINs using Adaptive Query Localization Marrying NoSQL and SQL access to an ACID-compliant database offers developers a number of benefits. MySQL Cluster’s distributed, shared-nothing architecture with auto-sharding and real time performance makes it a great fit for workloads requiring high volume OLTP. Users also get the added flexibility of being able to run real-time analytics across the same OLTP data set for real-time business insight. OK – hopefully you now have a better idea of why ClusterJ and JPA are available. Now, for the Q&A. Q & A Q. Why would I use Connector/J vs. ClusterJ? A. Partly it's a question of whether you prefer to work with SQL (Connector/J) or objects (ClusterJ). Performance of ClusterJ will be better as there is no need to pass through the MySQL Server. A ClusterJ operation can only act on a single table (e.g. no joins) - ClusterJPA extends that capability Q. Can I mix different APIs (ie ClusterJ, Connector/J) in our application for different query types? A. Yes. You can mix and match all of the API types, SQL, JDBC, ODBC, ClusterJ, Memcached, REST, C++. They all access the exact same data in the data nodes. Update through one API and new data is instantly visible to all of the others. Q. How many TCP connections would a SessionFactory instance create for a cluster of 8 data nodes? A. SessionFactory has a connection to the mgmd (management node) but otherwise is just a vehicle to create Sessions. Without using connection pooling, a SessionFactory will have one connection open with each data node. Using optional connection pooling allows multiple connections from the SessionFactory to increase throughput. Q. Can you give details of how Cluster J optimizes sharding to enhance performance of distributed query processing? A. Each data node in a cluster runs a Transaction Coordinator (TC), which begins and ends the transaction, but also serves as a resource to operate on the result rows. While an API node (such as a ClusterJ process) can send queries to any TC/data node, there are performance gains if the TC is where most of the result data is stored. ClusterJ computes the shard (partition) key to choose the data node where the row resides as the TC. Q. What happens if we perform two primary key lookups within the same transaction? Are they sent to the data node in one transaction? A. ClusterJ will send identical PK lookups to the same data node. Q. How is distributed query processing handled by MySQL Cluster ? A. If the data is split between data nodes then all of the information will be transparently combined and passed back to the application. The session will connect to a data node - typically by hashing the primary key - which then interacts with its neighboring nodes to collect the data needed to fulfil the query. Q. Can I use Foreign Keys with MySQL Cluster A. Support for Foreign Keys is included in the MySQL Cluster 7.3 Early Access release Summary The NoSQL Java APIs are packaged with MySQL Cluster, available for download here so feel free to take them for a spin today! Key Resources MySQL Cluster on-line demo  MySQL ClusterJ and JPA On-demand webinar  MySQL ClusterJ and JPA documentation MySQL ClusterJ and JPA whitepaper and tutorial

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