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• Java 7 update 6 installation fails on Windows 7 when Chrome is default browser

  - by ali1234

  I am configuring a brand new Lenovo U410 system with Windows 7 Home Premium for a user. I received the system direct from the shop. As part of the configuration I installed Java using the online installer. This worked correctly. Later, due to a mistake I made, I needed to restore the system to factory default. The factory default FORMATS C:\ and puts back (supposedly) the exact factory configuration. However, after doing this, I was no longer able to install Java successfully using the same method I used before. Now, whenever I attempt to use the online Java installer, the following happens. First of all, a window always appears "Welcome to Java", "Downloading Java Installer...". After short time this window disappears and then one of three things happens: The very first time I do this after doing a factory reset, I get a Windows error report, which contains this information: Application Name: JavaSetup7u5.exe Application Version: 7.0.50.6 Application Timestamp: 4feacd84 Fault Module Name: JavaIC.dll Fault Module Version: 9.9.9.9 Fault Module Timestamp: 4f2343d6 Exception Offset: 000052cb Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional Information 1: 773c Additional Information 2: 773cd78cf06816f8246f359fa270f3bb Additional Information 3: f51a Additional Information 4: f51aaea7d22f36fa9e3a626b5a5cd1c3 2. Subsequent runs produce either this error message: "Error: Java(TM) installer - Downloaded file C:\Users\\AppData\Local\Temp\fx-runtime.exe is corrupt." or Nothing happens at all. I Believe this is a red herring. Running the installer again causes a different error because the files were downloaded and the installer crashed before it could clean up. This isn't the actual problem, as when this happens the installer deletes the downloaded files, and then when you run it for the third time, it downloads everything again and does the javaic.dll crash. I suspect the downloader is appending to the existing files or something, causing the corruption. I have tried all of the above as Administrator and as a normal user. I have tried reseting the system to factory defaults several times. I have tried downloading with Chrome and Internet Explorer 9. I have tried uninstalling all anti-virus software and disabling the windows firewall entirely. The only thing which makes a difference is running the installer in Windows XP compatibility mode, which allows the installation to complete. I know I can workaround this error by using the offline installer so please don't post that as an answer. I am looking for an explanation of the root cause. Additionally, if I use the offline installer, the updater does not work. The updater also does not work if I install in XP mode. The updater fails because it works by just downloading the newest online setup and running it. Also remember that the installers are digitally signed. The signitures verify correctly so there is no way in hell that this is caused by corrupted downloads. Some theories I have: The Java setup files on java.com actually changed in between the first successful install and my later attempts. Seems unlikely as none of the version numbers have changed. However, I have seen a couple of reports of this error which showed up in the past 24 hours. This looks like the most likely explanation right now: http://www.oracle.com/us/corporate/press/1735645 - Oracle released 7 update 6 two days ago. Careful inspection of the installers reveal that they are in fact attempting to download .6, not .5 as the download page claims. Not actually correct. Only the update tool tries to install 7u6. The online installer still tries 7u5. However, 7u6 being released two days ago is too much of a coincidence to ignore. Update: The 7u6 online installer is available from Oracle technetwork. It crashes in exactly the same way. The factory reset software uses GMT-8 and I am on GMT-1. As a result, after factory reset, any software which cares to check would think that the system was restored 7 hours in the future, due to Window's awful policy of storing local time in the system clock. This could be confusing a certificate check or similar. Update: I discovered that this does cause Windows Update to fail. The workaround, setting the clock back before starting factory reset, does not enable Java to install correctly. The factory reset image isn't really the same as what is installed in the main partition when you buy the system. Naughty Lenovo. The installer appears to crash while installing or displaying something to do with the Ask.com toolbar. That seems to be what javaic.dll does. Microsoft Tuesday was the 14th. Some update in that could be causing this. However, I'm factory reseting the machine every time, so unless the patches get slipstreamed into the recovery image, or there is some mechanism by which they get silently installed even if updates are disabled, then I don't see how this can be the cause. Major breakthrough: The default browser on Lenovo systems is Google Chrome. I noticed that the JavaIC.dll "sponsor check" actually does a check on your default browser in order to decide which sponsor ad to display. Normally that would get you the Ask toolbar on IE9. But that toolbar doesn't work on Chrome, and so the installer tries to display a different ad. The different ad is what causes the crash. Changing the default browser to IE9 allows the installer to run correctly. So this looks like a genuine bug in the sponsor ad code in the installer, caused by a combination of Google Chrome default browser and not being in the US. (Installer also checks your location using IP geolocation service and displays different ads based on that.)

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• Empathy chat limits the number of contacts displayed?

  - by Ka7anax

  I'm using Empathy Chat with these accounts: GTalk & Facebook. I just noticed now that from my GTalk friends only 6 appear online (including me) and in reality online are 14 (checked on GMail). And from Facebook it displays 44. So is Empathy Chat limited to display only 50 contacts? I looked through the settings and didn't see anything like this :| The worst part is that I have 1 GTalk contact as Favorite and it's not in the list... Is it a bug? PS: I'm using Ubuntu 10.10

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• Silverlight Cream for February 07, 2011 -- #1043

  - by Dave Campbell

  In this Issue: Roy Dallal, Kevin Dockx, Gill Cleeren, Oren Gal, Colin Eberhardt, Rudi Grobler, Jesse Liberty, Shawn Wildermuth, Kirupa Chinnathambi, Jeremy Likness, Martin Krüger(-2-), Beth Massi, and Michael Crump. Above the Fold: Silverlight: "A Circular ProgressBar Style using an Attached ViewModel" Colin Eberhardt WP7: "Isolated Storage" Jesse Liberty Lightswitch: "How To Create Outlook Appointments from a LightSwitch Application" Beth Massi Shoutouts: Gergely Orosz has a summary of his 4-part series on Styles in Silverlight: Everything a Developer Needs To Know From SilverlightCream.com: Silverlight Memory Leak, Part 2 Roy Dallal has part 2 of his memory leak posts up... and discusses the results of runnin VMMap and some hints on how to make best use of it. Using a Channel Factory in Silverlight (instead of adding a Service Reference). With cows. Kevin Dockx has a post up for those of you that don't like the generated code that comes about when adding a service reference, and the answer is a Channel Factory... and he has an example app in the post that populates a list of cows... honest ... check it out. Getting ready for Microsoft Silverlight Exam 70-506 (Part 4) Gill Cleeren has Part 4 of his deep-dive into studying for the Silverlight Certification exam. This time out he's got probably half a gazillion links for working with data... seriously! Sync unlimited instances of one Silverlight application How about a cross-browser sync of an unlimited number of instances of the same Silverlight app... Oren Gal has just that going on, and discusses his first two attempts and how he finally honed in on the solution. A Circular ProgressBar Style using an Attached ViewModel Wow... check out what Colin Eberhardt's done with the "Progress Bar" ... using an Attached View Model which he discussed in a post a while back... these are awesome! WP7 - Professional Audio Recorder Rudi Grobler discusses an audio recorder for WP7 that uses the NAudio audio library for not only the recording but visualization. Isolated Storage Jesse Liberty's got his 30th 'From Scratch' post up and this time he's talking about Isolated Storage. Learning OData? MSDN and Shawn Wildermuth has the videos for you! Shawn Wildermuth produced a couple series of videos for MSDN on OData: Getting Started and Consuming OData... get the link on Shawn's post. Creating Sample Data from a Class - Page 1 Kirupa Chinnathambi shows us how to use a schema of your own design in Blend... yet still have Blend produce sample data A Pivot-Style Data Grid without the DataGrid Jeremy Likness discusses the lack of an open-source grid with dynamic columns ... let him know if you've done one! ... and then he continues on to demonstrate his build-out of the same. Synchronize a freeform drawing and a real path creation Martin Krüger has a few new samples up in the Expression Gallery. This first is taking mouse movement in an InkPresenter and creating path statements from it in a canvas and playing them back. How to: use Storyboard completed behaviors Martin Krüger's next post is about Storyboards and firing one off the end of another, in Blend... so he ended up producing a behavior for doing that... and it's in the Expression Gallery How To Create Outlook Appointments from a LightSwitch Application Beth Massi has a new Lightswitch post up... her previous was email from Lightswitch... this is Outlook appointments... pretty darn cool. Quick run through of the WP7 Developer Tools January 2011 Michael Crump has a really good Quick look at the new WP7 Dev Tools that were released last week posted on his blog Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Speed Up the Help Dialog in Windows and Office

  - by Matthew Guay

  When you click help, you don’t want to wait for your computer to bring it to you.  Here’s how you can speed up the help dialog in Windows and Office. If you have a slow internet connection, chances are you’ve been frustrated by the Help dialog in Windows and Office trying to download fresh content every time you open them. This can be great if the updated help files contain better content, but sometimes you just want to find what you were looking for without waiting.  Here’s how you can turn off the automatic online help. Use Local Help in Windows Windows 7 and Vista’s help dialog usually tries to load the latest content from the net, but this can take a long time on slow connections. If you’re seeing the above screen a lot, you may want to switch to offline help.  Click the “Online Help” button at the bottom, and select “Get offline Help”. Now your computer will just load the pre-installed help files.  And don’t worry; if there’s a major update to your help files, Windows will download and install it through Windows Update.   Stupid Geek Tip: An easy way to open Windows Help is to click on your desktop or Start Menu and press F1 on your keyboard. Use Local Help in Office This same trick works in Office 2007 and 2010.  We’ve actually had more problems with Office’s help being tardy. Solve this the same way as with Windows help.  Click on the “Connected to Office.com” or “Connected to Office Online” button, depending on your version of Office, and select “Show content only from this computer”. This will automatically change the settings for Help in all of your Office applications. While this may not be a major trick, it can be helpful especially if you have a slow internet connection and want to get things done quickly.  Similar Articles Productive Geek Tips How to See the About Dialog and Version Information in Office 2007Speed Up SATA Hard Drives in Windows VistaMake Mouse Navigation Faster in WindowsSpeed up Your Windows Vista Computer with ReadyBoostSet the Speed Dial as the Opera Startup Page TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 FoxClocks adds World Times in your Statusbar (Firefox) Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos

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• 8x8 Expands into Unified Communications

  The company has introduced its Virtual Office Pro unified communication solution, along with a new online portal, a mobile application, and a Facebook app.

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• POP Culture

  - by [email protected]

  When we hear the word POP, we normally think of a soft drink, or a soda, while for others, it might be their favourite kind of music. In my case, it's the sound my knee makes when I bend down. Within Oracle though, when we talk about POP, we are referring to the Partner Ordering Portal. The Partner Ordering Portal, or POP as we like to call it, provides AutoVue Partners with a method to submit their orders online. POP offers Partners with up-to-date pricing and licensing information, efficient order processing, as most data is validated on screen, thereby reducing errors and enabling faster processing and, online order status and tracking. POP is not yet available in every country, but it is available in most. Click here to check out the POP home page (OPN Login information required) to see if your country of business is eligible to use POP and, for access to creating an account, watching instructional training viewlets, etc.

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• Big Data – Operational Databases Supporting Big Data – Key-Value Pair Databases and Document Databases – Day 13 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned the importance of the Relational Database and NoSQL database in the Big Data Story. In this article we will understand the role of Key-Value Pair Databases and Document Databases Supporting Big Data Story. Now we will see a few of the examples of the operational databases. Relational Databases (Yesterday’s post) NoSQL Databases (Yesterday’s post) Key-Value Pair Databases (This post) Document Databases (This post) Columnar Databases (Tomorrow’s post) Graph Databases (Tomorrow’s post) Spatial Databases (Tomorrow’s post) Key Value Pair Databases Key Value Pair Databases are also known as KVP databases. A key is a field name and attribute, an identifier. The content of that field is its value, the data that is being identified and stored. They have a very simple implementation of NoSQL database concepts. They do not have schema hence they are very flexible as well as scalable. The disadvantages of Key Value Pair (KVP) database are that they do not follow ACID (Atomicity, Consistency, Isolation, Durability) properties. Additionally, it will require data architects to plan for data placement, replication as well as high availability. In KVP databases the data is stored as strings. Here is a simple example of how Key Value Database will look like: Key Value Name Pinal Dave Color Blue Twitter @pinaldave Name Nupur Dave Movie The Hero As the number of users grow in Key Value Pair databases it starts getting difficult to manage the entire database. As there is no specific schema or rules associated with the database, there are chances that database grows exponentially as well. It is very crucial to select the right Key Value Pair Database which offers an additional set of tools to manage the data and provides finer control over various business aspects of the same. Riak Rick is one of the most popular Key Value Database. It is known for its scalability and performance in high volume and velocity database. Additionally, it implements a mechanism for collection key and values which further helps to build manageable system. We will further discuss Riak in future blog posts. Key Value Databases are a good choice for social media, communities, caching layers for connecting other databases. In simpler words, whenever we required flexibility of the data storage keeping scalability in mind – KVP databases are good options to consider. Document Database There are two different kinds of document databases. 1) Full document Content (web pages, word docs etc) and 2) Storing Document Components for storage. The second types of the document database we are talking about over here. They use Javascript Object Notation (JSON) and Binary JSON for the structure of the documents. JSON is very easy to understand language and it is very easy to write for applications. There are two major structures of JSON used for Document Database – 1) Name Value Pairs and 2) Ordered List. MongoDB and CouchDB are two of the most popular Open Source NonRelational Document Database. MongoDB MongoDB databases are called collections. Each collection is build of documents and each document is composed of fields. MongoDB collections can be indexed for optimal performance. MongoDB ecosystem is highly available, supports query services as well as MapReduce. It is often used in high volume content management system. CouchDB CouchDB databases are composed of documents which consists fields and attachments (known as description). It supports ACID properties. The main attraction points of CouchDB are that it will continue to operate even though network connectivity is sketchy. Due to this nature CouchDB prefers local data storage. Document Database is a good choice of the database when users have to generate dynamic reports from elements which are changing very frequently. A good example of document usages is in real time analytics in social networking or content management system. Tomorrow In tomorrow’s blog post we will discuss about various other Operational Databases supporting Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Documentation in Oracle Retail Merchandising System (RMS) and Oracle Retail Fiscal Management System (ORFM), Release 13.2.4

  - by Oracle Retail Documentation Team

  The Patch Release 13.2.4 of the Oracle Retail Merchandising System (RMS) and its module, Oracle Retail Fiscal Management (ORFM)  is now available from My Oracle Support. End User Documentation Enhancements The following summarize the highlights of changes made to the documentation in conjunction with the new Brazil-related functionality: Foundation chapter in the Oracle Retail Merchandising System (RMS)/Sales Audit (ReSA) Brazil Localization User GuideThis chapter was updated with a non-base Localization Flexible Attribution Solution (LFAS) section that addresses the addition of several new custom attributes to Items and Suppliers through non-base LFAS for Brazil; it also addresses the extension of the Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (ORFM).  ORFM User GuideThe Purchase Order chapter was updated to include schedule related updates for a Nota Fiscal. The Fiscal Documents chapter was updated to include information on creating a new NF and searching for details using Vendor Product Number. Oracle Retail Fiscal Management/RMS Brazil Localization Implementation GuideThe Implementation Checklist chapter was updated with a note on multi-currency functionality. The Batch Processes chapter was updated with information on the NF EDI batch. The following summarize the highlights of changes made to the documentation in conjunction with the new technical certifications (see the RMS 13.2.4 Release Notes for more information): Installation Guides for RMS and for ORFM/RMS BrazilThese installation guides were updated extensively to account for the multiple technical certification enhancements in 13.2.4. White Paper: How to Upgrade from WebLogic11g 10.3.3 to WebLogic11g 10.3.4  (Doc ID: 1432575.1)See the previous blog entry regarding this new White Paper. New Documents on My Oracle Support for Brazil Localization Overview and Interfaces Tax Vendor Integration (Doc ID: 1424048.1)Oracle chooses to integrate with a third party tax expert to delivery the Brazilian solution. Oracle has built the Retail Tax Integration layer (RTIL) as the key integration component to support the integration of Oracle suite of products with external tax vendors. This paper addresses the RTIL integration interfaces with TaxWeb, providing guidance on the typical integration interfaces and operations that must be supported by other tax solutions in the Brazilian market. Oracle Retail Fiscal Management/RMS Brazil Localization: Localization Flexible Attribute Solution (LFAS) (Doc ID: 1418509.1)The white paper covers the definition of custom attributes in Localization Flexible Attribute Solution (LFAS) and enables retailers to perform data conversion changes. Retailers can add several new custom attributes to Items and Suppliers through non-base LFAS for Brazil and extend Retail Tax Integration Layer (RTIL) through the Oracle Retail Merchandising System (RMS), and Oracle Retail Fiscal Management System (RFM). Documents Published in RMS and ORFM Release 13.2.4 Oracle Retail Merchandising System Release Notes Oracle Retail Merchandising System Installation Guide Oracle Retail Merchandising System User Guide and Online Help Oracle Retail Sales Audit (ReSA) User Guide and Online Help Oracle Retail Merchandising System Operations Guide Oracle Retail Merchandising System Data Model Oracle Retail Merchandising Batch Schedule Oracle Retail Merchandising Implementation Guide Oracle Retail POS Suite 13.4.1 / Merchandising Operations Management13.2.4 Implementation Guide Oracle Retail Fiscal Management Data Model Oracle Retail Fiscal Management/RMS Brazil Localization Installation Guide Oracle Retail Fiscal Management/RMS Brazil Localization Implementation Guide Oracle Retail Fiscal Management User Guide and Online Help

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• SQL SERVER – Shard No More – An Innovative Look at Distributed Peer-to-peer SQL Database

  - by pinaldave

  There is no doubt that SQL databases play an important role in modern applications. In an ideal world, a single database can handle hundreds of incoming connections from multiple clients and scale to accommodate the related transactions. However the world is not ideal and databases are often a cause of major headaches when applications need to scale to accommodate more connections, transactions, or both. In order to overcome scaling issues, application developers often resort to administrative acrobatics, also known as database sharding. Sharding helps to improve application performance and throughput by splitting the database into two or more shards. Unfortunately, this practice also requires application developers to code transactional consistency into their applications. Getting transactional consistency across multiple SQL database shards can prove to be very difficult. Sharding requires developers to think about things like rollbacks, constraints, and referential integrity across tables within their applications when these types of concerns are best handled by the database. It also makes other common operations such as joins, searches, and memory management very difficult. In short, the very solution implemented to overcome throughput issues becomes a bottleneck in and of itself. What if database sharding was no longer required to scale your application? Let me explain. For the past several months I have been following and writing about NuoDB, a hot new SQL database technology out of Cambridge, MA. NuoDB is officially out of beta and they have recently released their first release candidate so I decided to dig into the database in a little more detail. Their architecture is very interesting and exciting because it completely eliminates the need to shard a database to achieve higher throughput. Each NuoDB database consists of at least three or more processes that enable a single database to run across multiple hosts. These processes include a Broker, a Transaction Engine and a Storage Manager.  Brokers are responsible for connecting client applications to Transaction Engines and maintain a global view of the network to keep track of the multiple Transaction Engines available at any time. Transaction Engines are in-memory processes that client applications connect to for processing SQL transactions. Storage Managers are responsible for persisting data to disk and serving up records to the Transaction Managers if they don’t exist in memory. The secret to NuoDB’s approach to solving the sharding problem is that it is a truly distributed, peer-to-peer, SQL database. Each of its processes can be deployed across multiple hosts. When client applications need to connect to a Transaction Engine, the Broker will automatically route the request to the most available process. Since multiple Transaction Engines and Storage Managers running across multiple host machines represent a single logical database, you never have to resort to sharding to get the throughput your application requires. NuoDB is a new pioneer in the SQL database world. They are making database scalability simple by eliminating the need for acrobatics such as sharding, and they are also making general administration of the database simpler as well.  Their distributed database appears to you as a user like a single SQL Server database.  With their RC1 release they have also provided a web based administrative console that they call NuoConsole. This tool makes it extremely easy to deploy and manage NuoDB processes across one or multiple hosts with the click of a mouse button. See for yourself by downloading NuoDB here. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: CodeProject, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology Tagged: NuoDB

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• Amazon.com Cutting Off Colorado Affiliates

  - by Joe Mayo

  I received an email from Amazon.com today, essentially cutting off my affiliate status because I'm in Colorado. Colorado recently passed legislation that requires retailers to either collect sales tax for on-line transactions or engage in an onerous process that makes you wish you had collected sales tax.  After I Tweeted this, Mike Jones tweeted a link to the legislation.  Here's an excerpt from Amazon.com's email: "Dear Colorado-based Amazon Associate: We are writing from the Amazon Associates Program to inform you that the Colorado government recently enacted a law to impose sales tax regulations on online retailers. The regulations are burdensome and no other state has similar rules. The new regulations do not require online retailers to collect sales tax. Instead, they are clearly intended to increase the compliance burden to a point where online retailers will be induced to "voluntarily" collect Colorado sales tax -- a course we won't take. We and many others strongly opposed this legislation, known as HB 10-1193, but it was enacted anyway. Regrettably, as a result of the new law, we have decided to stop advertising through Associates based in Colorado. We plan to continue to sell to Colorado residents, however, and will advertise through other channels, including through Associates based in other states. There is a right way for Colorado to pursue its revenue goals, but this new law is a wrong way. As we repeatedly communicated to Colorado legislators, including those who sponsored and supported the new law, we are not opposed to collecting sales tax within a constitutionally-permissible system applied even-handedly. The US Supreme Court has defined what would be constitutional, and if Colorado would repeal the current law or follow the constitutional approach to collection, we would welcome the opportunity to reinstate Colorado-based Associates. You may express your views of Colorado's new law to members of the General Assembly and to Governor Ritter, who signed the bill. Your Associates account has been closed as of March 8, 2010, and we will no longer pay advertising fees for customers you refer to Amazon.com after that date. Please be assured that all qualifying advertising fees earned prior to March 8, 2010, will be processed and paid in accordance with our regular payment schedule. Based on your account closure date of March 8, any final payments will be paid by May 31, 2010. We have enjoyed working with you and other Colorado-based participants in the Amazon Associates Program, and wish you all the best in your future.   Best Regards,   The Amazon Associates Team"

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• Oracle Database 11g Release 2 is SAP certified for Unix and Linux platforms.

  - by jenny.gelhausen

  SAP announces certification of Oracle Database 11g Release 2 on all available UNIX and Linux platforms. This certification comes along with the immediate availability of the following important options and features: * Advanced Compression Option (table, RMAN backup, expdp, DG Network) * Real Application Testing * Oracle Database 11g Release 2 Database Vault * Oracle Database 11g Release 2 RAC * Advanced Encryption for tablespaces, RMAN backups, expdp, DG Network * Direct NFS * Deferred Segments * Online Patching All above functionality has been fully integrated within the SAP products so they can be utilized and managed from within the SAP solution stack. All required migration steps can be done fully online. Learn why Oracle is the #1 Database for Deploying SAP Applications SAP Certification announcement var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Battery management doesn't recognize removal of power supply

  - by Jason

  I have a Lenovo Y460p running Ubuntu 12.04 (64-bit). The battery does charge normally, but unplugging the power supply only very briefly shows the correct battery indicator. After about 1 second, it reverts to the charging indicator. If the power supply is connected the power statistics show: "Supply Yes" "Online Yes" If it is not connected it shows: "Supply Yes" "Online No" My problem is almost exactly like the one in this post: Ubuntu 11.10 power management does not recognize removal of power supply The only exception is that my system does not dual-boot with Windows. This is Ubuntu only. The computer in the other post is a Lenovo as well; not sure if that has anything to do with it. Any help would be greatly appreciated. Thanks.

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Multiple domains and product categories but one company?

  - by Brad

  Hi Guys, My company is expanding online, and we are wondering the best way to go about our eCommerce strategy. We sell a wide range of products of a single material, lets use ceramics as an example. The current competition in our niche online is medium level. We currently have one site selling all our range: ceramicstuff.com However I have just found that ceramickitchenware.com, ceramicbowls.com, etc are currently unregistered, despite quite decent traffic search volume around those keywords monthly. What do you guys think about registering these domains to increase traffic? Would I put a standalone sites on those domains, or do I point them to my main domain? Or do I use them a "micro" sites to offer information, and then link to buy at my main domain, etc? Summary: I'm looking to employ "spammy" type SEO tricks, multiple domains, etc but the key point is I will be generating REAL content, and offering a REAL QUALITY product. How to proceed? Thanks!

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• Where can I get a cheap database, no web hosting needed

  - by PhilipK

  I'm building an application which requires a fairly small online MySQL database. I don't need any web hosting. What are some cheap options for an online database? *Edit(a bit more about what I'll be using it for) The database itself is very small it contains market statistics for 5 weeks of time. Once a week the data will be updated, so that it always contains the most recent 5 weeks. Then I will use the data in that to create an XML file which is generated with PHP. The XML file will need to be accessed hundreds-thousands of times per month.*

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• links for 2010-03-24

  - by Bob Rhubart

  @dhinchcliffe: When online communities go to work "As we see a growing set of examples of successful online communities in the enterprise space (both internally and externally), the broad outlines are emerging of what is turning into a vital new channel for innovation, business agility, customer relationships, and productive output for most organizations: Online communities as one of the most potent new ways to achieve business objectives, both in terms of cost and quality." -- Dion Hinchcliffe (tags: enterprisearchitecture entarch enterprise2.0 socialmedia) Steven Chan: WebCenter 11g (11.1.1.2) Certified with E-Business Suite Release 12 Steven Chan shares information on WebCenter 11g's (11.1.1.2) certification with Oracle E-Business Suite Release 12, along with a list of certified EBS 12 Platforms (tags: oracle otn enterprise2.0 webcenter ebs) @oraclenerd: 1Z0-052 - Exploring the Oracle Database Architecture Oracle ACE Chet "Oraclenerd" Justice shares a list of resources/documentation covering Oracle Database Architecture. (tags: oracle otn oracleace dba certification architecture) @oraclenerd: 1Z0-052 - Books "I don't believe I have ever purchased a book on or about Oracle. The documentation provided, especially for the database, is top notch. There is so much information available out there if you just know how to find it. Reading AskTom for years didn't hurt either." -- Chet "@oraclenerd" Justice. (tags: otn oracle oracleace certification dba) Lucas Jellema: Castle in the clouds – Building the Connexys SaaS application with Fusion Middleware Oracle ACE Director Lucas Jellema shares the slides from the presentation he and colleague Arne van der Ing submitted for OBUG 2010. (tags: otn oracle oracleace cloud saas obug fusionmiddleware connexys) John Burke: Why Your ERP System Isn't Ready for the Next Evolution of the Enterprise "[ERP] has to become a stealthy modern app to help you quickly adapt to business changes while managing vital information. And through modern middleware it will connect to everything. So yes ERP as we've know it is dead, but long live ERP as a connected application member of the modern enterprise." -- John Burke, Group VP, Applications Business Unit, Oracle (tags: oracle otn entarch erp) Darwin-IT: Postfix for handling mail in your integration solution "It took me some time to understand Postfix. I was quite overwhelmed by the options. And it took me some time to figure out how to configure it for this particular usecase...But as with most other things..it turns out to be simple." -- Martien van den Akker (tags: oracle linux soa postfix) TheServerSide.com: Cameron Purdy at TSSJS 2010: If Java beats C++, what's next? ''It turns out that Java performance is much better on modern architecture. That is because of multicore processors and in-lining.'' -- Cameron Purdy, as quoted in an article by Jack Vaughn (tags: oracle java otn c++)

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• REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

  - by mseika

  REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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• REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

  - by mseika

    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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• REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

  - by mseika

  REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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• Fighting Cancer With Knowledge and Community: Oracle WebCenter at CPAC

  - by Brian Dirking

  There was a great article on CIO Magazine sometime back about how Cancer Treatment Centers of America are improving patient care with technology. And it is comforting to know you are getting state of the art care for you or your loved one when battling cancer. When patients and families take matters into their own hands, they often don't know where to turn to for information. The Canadian Partnership Against Cancer provides a one-stop shop that brings together the best information available in an easy to use website. Beyond finding information, CPAC provides an online community that can help extend knowledge, share experiences, and let people know they are not alone. You can hear more about this implementation from Mike Matthews of Deloitte in our upcoming online event, Transform Your Business by Connecting People, Processes, and Content. Mike is a partner at Deloitte and had first-hand experience in the CPAC implementation of Oracle WebCenter, which provides website publishing, search, and social community tools.

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• Windows Azure Recipe: Social Web / Big Media

  - by Clint Edmonson

  With the rise of social media there’s been an explosion of special interest media web sites on the web. From athletics to board games to funny animal behaviors, you can bet there’s a group of people somewhere on the web talking about it. Social media sites allow us to interact, share experiences, and bond with like minded enthusiasts around the globe. And through the power of software, we can follow trends in these unique domains in real time. Drivers Reach Scalability Media hosting Global distribution Solution Here’s a sketch of how a social media application might be built out on Windows Azure: Ingredients Traffic Manager (optional) – can be used to provide hosting and load balancing across different instances and/or data centers. Perfect if the solution needs to be delivered to different cultures or regions around the world. Access Control – this service is essential to managing user identity. It’s backed by a full blown implementation of Active Directory and allows the definition and management of users, groups, and roles. A pre-built ASP.NET membership provider is included in the training kit to leverage this capability but it’s also flexible enough to be combined with external Identity providers including Windows LiveID, Google, Yahoo!, and Facebook. The provider model has extensibility points to hook into other identity providers as well. Web Role – hosts the core of the web application and presents a central social hub users. Database – used to store core operational, functional, and workflow data for the solution’s web services. Caching (optional) – as a web site traffic grows caching can be leveraged to keep frequently used read-only, user specific, and application resource data in a high-speed distributed in-memory for faster response times and ultimately higher scalability without spinning up more web and worker roles. It includes a token based security model that works alongside the Access Control service. Tables (optional) – for semi-structured data streams that don’t need relational integrity such as conversations, comments, or activity streams, tables provide a faster and more flexible way to store this kind of historical data. Blobs (optional) – users may be creating or uploading large volumes of heterogeneous data such as documents or rich media. Blob storage provides a scalable, resilient way to store terabytes of user data. The storage facilities can also integrate with the Access Control service to ensure users’ data is delivered securely. Content Delivery Network (CDN) (optional) – for sites that service users around the globe, the CDN is an extension to blob storage that, when enabled, will automatically cache frequently accessed blobs and static site content at edge data centers around the world. The data can be delivered statically or streamed in the case of rich media content. Training These links point to online Windows Azure training labs and resources where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. See my Windows Azure Resource Guide for more guidance on how to get started, including links web portals, training kits, samples, and blogs related to Windows Azure.

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• Virtual Developer Day: Oracle Fusion Developmen

  - by kellsey.ruppel

  Virtual Developer Day: Oracle Fusion Development Register now for this FREE hands-on online workshop Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staffOracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware.  Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect – this event has something for everyone. Don’t miss this opportunity.  Tuesday, July 10, 20129:00 a.m. PT. – 1:00 p.m. PT11:00 a.m. CT – 3:00 p.m. CT12:00 p.m. ET – 4:00 p.m. ET1:00 p.m. BRT – 5:00 p.m. BRT Register online now! for this FREE event Agenda 9:00 a.m. Opening 9:30 a.m. Keynote: Oracle Fusion Development Track 1Introduction to Fusion Development Track 2What's New in Fusion Development Track 3Fusion Development in the Enterprise 10:00 a.m. Is Oracle ADF Development Faster and Simpler than Oracle Forms, APEX or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development 11:00 a.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 noon Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration *Hands On Lab – WebCenter and ADF Lab w/ JDeveloper – Lab materials will be provided ahead of the event to give you ample time to work through the lab and increase the productivity of the live chat sessions the day of the event. Sessions abstractsRegister online now! for this FREE event Copyright © 2012, Oracle Corporation and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Are there any resources on how to identify problems that could best be solved with templates?

  - by sap

  I decided to improve my knowledge in template meta-programming. I know the syntax and rules and been playing with counteless examples from online resources. I understand how powerful templates can be and how much compile time optimization they can provide but I still cant "think in templates", I can't seem to know by myself if a certain problem could be best solved with templates and if it can, how to adapt that problem to templates. Is there some kind of online resource or book that teaches how to identify problems that could best be solved with templates and how to adapt that problem?

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• Markdown, LaTeX combined in WYSIWYG editor. Is there any?

  - by om-nom-nom

  I really like the way markdown is implemented in SE bunch of sites, where I can easily write code blocks, performing formatting or even use latex on some of sites like writing $\pi$. I also like how this online editor looks and feels. But it's all online. Is there any offline WYSIWYG analogs of notepag or WMD in Ubuntu that optionally supports pdf as an output format? Both markdown and latex desired. I desire to simultaneously use Markdown and LaTeX. I'm planing to use an editor for writing some technical stuff with math, but it's annoying to be constantly in "LaTeX-mode". So it would be awesome to immerse in LaTeX when I need formulas and use markdown when I need to speak on natural language. UPD. Almost all answers was quite useful, but none of them answers directly on my question. I'll accept @N.N. answer as a most complete.

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