Should vendors have an express queue for people who have a clue? What passes for support today?
- by Greg Low
It's good to see some airports that have queues for people that travel frequently and know what they're doing. But I'm left thinking that IT vendors need to have something similar. Bigpond (part of Telstra) in Australia have recently introduced new 42MB/sec modems on their 3G network. It's actually just a pair of 21MB/sec modems linked together but the idea is cute. Around most of the country, they work pretty well. In the middle of the CBD in Melbourne however, at present they just don't work. Having...(read more)