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  • Is osTicket secure/private enough

    - by Andy
    I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted to get some second opinions on how secure osTicket actually is and whether I should use it with my website. I run a software company, so chances are licence keys may be included in support tickets which are obviously sensitive information and valuable - so I want to ensure that the likelihood of a support ticket being hacked is very low. If there is any plugins/additions to make osTicket more 'secure', I would appreciate it if you could point me to them. Otherwise if there are any more free, more suited, help desk softwares out there please let me know. Thanks in advance

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  • MySQL Enterprise Monitor 2.3.12 Is Now Available!

    - by Andy Bang
    We are pleased to announce that MySQL Enterprise Monitor 2.3.12 is now available for download on the My Oracle Support (MOS) web site. It will also be available via the Oracle Software Delivery Cloud in approximately 1-2 weeks. This is a maintenance release that contains several new features and fixes a number of bugs. You can find more information on the contents of this release in the changelog: http://dev.mysql.com/doc/mysql-monitor/2.3/en/mem-news-2-3-12.html You will find binaries for the new release on My Oracle Support: https://support.oracle.com Choose the "Patches & Updates" tab, and then use the "Product or Family (Advanced Search)" feature. And from the Oracle Software Delivery Cloud (in about 1-2 weeks): http://edelivery.oracle.com/ Choose "MySQL Database" as the Product Pack and you will find the Enterprise Monitor along with other MySQL products. If you haven't looked at 2.3 recently, please do so now and let us know what you think. Thanks and Happy Monitoring! - The MySQL Enterprise Tools Development Team

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  • Python interview questions

    - by Andy
    I am going to interview within two weeks for an internship that would involve Python programming. Can anyone suggest what possible areas should I polish? I am looking for commonly asked stuff in interviews for Python openings. Apart from the fact that I have already been doing the language for over a year now, I fail to perceive what they can ask me. Like for a C or C++ interview, there are lots of questions ranging from reversing of strings to building linked lists, but for a Python interview, I am clueless. Personal experiences and/ or suggestions are welcomed.

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  • Adding IP address to OpenVZ VPS (OpenVZ Web Panel)

    - by andy
    I apologise if I sound at all dumb. This is my first dedicated server having used a VPS for over a year and I'm trying to setup a VPS on this new server. I purchased a subnet from my hosting provider that I believe allows me 6 usable IP addresses: 177.xx.xxx.201 - 177.xx.xxx.206 The subnet address looks like this: 177.xx.xxx.200/29. I've gone on my server and added them like it said on a wiki like so: ip addr add 177.**.***.201/29 dev eth0 I done that for all six and now when I go to them in the browser they point to my server. The problem is, I'm using OpenVZ web panel to create VMs (http://code.google.com/p/ovz-web-panel/) so I created a VM and assigned one of those IPs to it. However when SSHing to that IP it SSH's to the dedicated server and not the VM. Am I missing something?

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  • The EXECUTE permission was denied on the object 'bam_Metadata_GetConfigurationXml'

    - by Andy Morrison
    We were seeing this exception on two servers when we tried to access the BAM Portal... after having to reconfigure the BAM Portal and Tools for reasons unrelated to the error: --- Log Name:      Application Source:        Bam Web Service Date:          2/18/2011 10:24:07 AM Event ID:      1534 Task Category: None Level:         Error Keywords:      Classic User:          N/A Computer:      yyyyyyyyyyyyyyyyyyyy Description: Current User: yy\yyyyyyyy EXCEPTION: Microsoft.BizTalk.Bam.Management.BamManagerException: Encountered error while executing command on SQL Server "yyyyyyyyyyyyyyy". ---> System.Data.SqlClient.SqlException: The EXECUTE permission was denied on the object 'bam_Metadata_GetConfigurationXml', database 'BAMPrimaryImport', schema 'dbo'.    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)    at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)    at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()    at System.Data.SqlClient.SqlDataReader.get_MetaData()    at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)    at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    --- End of inner exception stack trace ---    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager.GetConfigurationXmlFromPrimaryImportDb()    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager..ctor(String piServer, String piDatabase, Int32 sqlHelperCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase, Int32 sqlCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase)    at Microsoft.BizTalk.Bam.WebServices.Utilities.FetchBamManager()    at Microsoft.BizTalk.Bam.WebServices.Management.BamManagementService.GetViewSummaryForCurrentUser() EXCEPTION: Microsoft.BizTalk.Bam.Management.BamManagerException: Encountered error while executing command on SQL Server "yyyyyyyyyyyyyyyyyy". ---&gt; System.Data.SqlClient.SqlException: The EXECUTE permission was denied on the object 'bam_Metadata_GetConfigurationXml', database 'BAMPrimaryImport', schema 'dbo'.    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)    at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)    at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()    at System.Data.SqlClient.SqlDataReader.get_MetaData()    at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)    at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)    at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    --- End of inner exception stack trace ---    at Microsoft.BizTalk.Bam.Management.SqlHelper.ExecuteQuery(String cmdText, CommandType cmdType, Transaction transaction)    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager.GetConfigurationXmlFromPrimaryImportDb()    at Microsoft.BizTalk.Bam.Management.BamConfigurationManager..ctor(String piServer, String piDatabase, Int32 sqlHelperCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase, Int32 sqlCmdTimeout, Boolean validateServerNames)    at Microsoft.BizTalk.Bam.Management.BamManager..ctor(String primaryImportServer, String primaryImportDatabase)    at Microsoft.BizTalk.Bam.WebServices.Utilities.FetchBamManager()    at Microsoft.BizTalk.Bam.WebServices.Management.BamManagementService.GetViewSummaryForCurrentUser() --- We reconfigured the BAM Portal and Tools multiple times, trying to fix this issue, but kept getting the exception.  The fix was to add the BizTalk Server Administrators and BizTalk Application Users to the BAM_ManagementWS role in the BAMPrimaryImport database.  (Note that these two groups do not appear to be added to this role in a "clean" configuration. Thanks go to Ed at http://talentedmonkeys.wordpress.com/ for figuring out a solution.

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  • Information Rights Management 11g Release Highlights

    - by andy.peet
    Broader Enterprise Reach Built on Fusion Middleware and Java EE Broad platform certifications Standard 27 Oracle languages SSO authentication: OAM, Windows auth, Basic auth to LDAP Extensible, First-Class Security Extensible classification model for application integrations FIPS 140-2 certification Hardware Security Module for key storage Usability and Templates New Web-based management console Best practice rights model: global roles and templates For more information see the new information available on OTN, including the Developer Area and whitepaper, and of course the IRM Blog.

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  • Java, two JPanel on JFrame - Settings JPanel, StartMenu JPanel [on hold]

    - by Andy Tyurin
    There is my first question and I welcome community! I'm making a simple game and have some problems with Start menu. I have three buttons on my JPanel StartMenu and when I click "Settings" button, new JPanel will be open, but I don't know why buttons from StartMenu JPanel appeared in my Settings JPanel. My "Settings" JPanel has one ugly button "Back" in center and ugly grey background. I made some screens to see a problem. Start Menu JPanel when game launched Settings JPanel when button clicked Settings JPanel when mouse was over settings window There is code of StartMenu class: public class StartMenu extends JPanel { private GameButton startGameButton = new GameButton("Start game"); private GameButton settingsGameButton = new GameButton("Settings"); private GameButton exitGameButton = new GameButton("Exit game"); private Image bgImage = new ImageIcon(getClass().getClassLoader().getResource("ru/andydevs/astraLaserForce/bg.png")).getImage(); private int posX; private int posY; final private int WIDTH=(int)Game.SCREEN_DIMENSION.getWidth()/3; final private int HEIGHT=(int)Game.SCREEN_DIMENSION.getHeight()/2; public StartMenu() { setLayout(new GridBagLayout()); GridBagConstraints c = new GridBagConstraints(); setSize(new Dimension(WIDTH, HEIGHT)); posX=(int)Game.SCREEN_DIMENSION.getWidth()/2-WIDTH/2; posY=(int)Game.SCREEN_DIMENSION.getHeight()/2-HEIGHT/2; setBounds(posX, posY,WIDTH,HEIGHT); c.ipadx=95; c.ipady=15; c.fill = GridBagConstraints.HORIZONTAL; c.insets = new Insets(20,0,0,0); c.gridy=0; add(startGameButton, c); c.gridy=1; c.insets = new Insets(20,0,0,0); System.out.println(settingsGameButton.getWidth()); add(settingsGameButton, c); c.gridy=2; c.insets = new Insets(20,0,0,0); add(exitGameButton, c); settingsGameButton.addActionListener(new ActionListener() { @Override public void actionPerformed(ActionEvent e) { GameOptionsPanel gop = new GameOptionsPanel(); Game.container.add(gop); Game.container.setComponentZOrder(gop, 0); Game.container.revalidate(); Game.container.repaint(); } }); exitGameButton.addActionListener(new ActionListener() { @Override public void actionPerformed(ActionEvent e) { Main.currentGame.stop(); } }); } public void paintComponent(Graphics g) { g.drawImage(bgImage,0,0,WIDTH,HEIGHT,null); } } There is code of Settings JPanel public class GameOptionsPanel extends GamePanel { private GameButton backButton = new GameButton("Back"); private GameOptionsPanel that; public GameOptionsPanel() { super((int) (Game.SCREEN_DIMENSION.getWidth()/3), (int) (Game.SCREEN_DIMENSION.getHeight()/2), new Color(50,50,50)); that=this; setLayout(new GridBagLayout()); GridBagConstraints gbc = new GridBagConstraints(); gbc.fill=gbc.HORIZONTAL; add(backButton); backButton.addActionListener(new ActionListener() { @Override public void actionPerformed(ActionEvent e) { Game.container.remove(that); Game.container.revalidate(); Game.container.repaint(); } }); } } I glad to see some suggestions. Thanks.

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  • Apache (XAMPP 1.8.0) access.log/Intrusion Detection Concern

    - by Andy Holaday
    [I originally posted on SO but it earned me a Tumbleweed badge. This looks like a better venue for the question.] I have Apache (XAMPP 1.8.0) running on Vista Pro x64. A couple times now I have seen a pattern like the example below in access.log. Concerning is the "attack" seems to somehow shift from a public IP to a valid private IP on my network (happens to be the WAN address of one of my routers). Two questions: How is this possible, and what happens if the "attacker" stumbles on a valid request? I've googled this to no avail. 177.0.X.X - - [03/Jun/2012:08:19:34 -0400] "GET /phpMyAdmin-2.5.4/index.php HTTP/1.1" 403 177.0.X.X - - [03/Jun/2012:08:19:34 -0400] "GET /phpMyAdmin-2.5.5-rc1/index.php HTTP/1.1" 403 177.0.X.X - - [03/Jun/2012:08:19:34 -0400] "GET /phpMyAdmin-2.2.6/index.php HTTP/1.1" 403 177.0.X.X - - [03/Jun/2012:08:19:34 -0400] "GET /phpMyAdmin-2.5.5-rc2/index.php HTTP/1.1" 403 192.168.15.3 - - [03/Jun/2012:08:19:56 -0400] "GET /phpMyAdmin-2.5.6-rc2/index.php HTTP/1.1" 403 177.0.X.X - - [03/Jun/2012:08:19:56 -0400] "GET /phpMyAdmin-2.5.6-rc1/index.php HTTP/1.1" 403 177.0.X.X - - [03/Jun/2012:08:19:56 -0400] "GET /phpMyAdmin-2.5.5-pl1/index.php HTTP/1.1" 403 192.168.15.3 - - [03/Jun/2012:08:19:59 -0400] "GET /phpMyAdmin-2.5.7/index.php HTTP/1.1" 403 192.168.15.3 - - [03/Jun/2012:08:20:01 -0400] "GET /phpMyAdmin-2.5.7-pl1/index.php HTTP/1.1" 403 192.168.15.3 - - [03/Jun/2012:08:20:02 -0400] "GET HTTP/1.1" 400 1060 "-" "-"

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  • OS X Mavericks Won't Connect To Ubuntu Server (Netatalk, Avahi)

    - by Andy Ibanez
    I'm really sorry for posting this. I know it may have been asked a thousand times. I have googled like crazy and I'm on the verge of desperation here. Basically, I followed this guide: http://motionsoundfx.com/2012/05/ubuntu-vnc-afp-macosx/ To create a small personal file server. When I installed it, I was able to connect to it just fine, I connected with my Ubuntu username and password and I was able to see the home directory. But later, I had to restart the file server so I could prepare a couple of other hard drives to put in. When the server restarted, I tried to connect to it, but I got an error message on my Mac: "The version of the server you're trying to connect to is not supported. Please contact your system administrator to solve this problem." Again, I have googled like crazy for this, and everybody says it is a problem with OS X Lion and up (assuming it affects Mavericks too). I have tried all the fixes mentioned for Lion and Mountain Lion and I haven't had any luck. That's the reason I'm posting this here: I suspect the problem is with my Ubuntu server. This happened after I restarted the server. Before restarting the server, I just put in my credentials and saw my home directory. Something when I restarted the server must have been messed up. I have found some other solutions, including to use "SHX2" in the conf file, but it hasn't worked for me. I ask for your help to solve this issue. Also please understand I'm completely illiterate when it comes to Linux. This is a nice chance to me to learn the OS so please give me detailed steps to do things if you deem it necessary. Thank you! I'm using Ubuntu Server 13.10 (the latest one as of today).

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  • The Changing Face of PASS

    - by Bill Graziano
    I’m starting my sixth year on the PASS Board.  I served two years as the Program Director, two years as the Vice-President of Marketing and I’m starting my second year as the Executive Vice-President of Finance.  There’s a pretty good chance that if PASS has done something you don’t like or is doing something you don’t like, that I’m involved in one way or another. Andy Leonard asked in a comment on his blog if the Board had ever reversed itself based on community input.  He asserted that it hadn’t.  I disagree.  I’m not going to try and list all the changes we make inside portfolios based on feedback from and meetings with the community.  I’m going to focus on major governance issues since I was elected to the Board. Management Company The first big change was our management company.  Our old management company had a standard approach to running a non-profit.  It worked well when PASS was launched.  Having a ready-made structure and process to run the organization enabled the organization to grow quickly.  As time went on we were limited in some of the things we wanted to do.  The more involved you were with PASS, the more you saw these limitations.  Key volunteers were regularly providing feedback that they wanted certain changes that were difficult for us to accomplish.  The Board at that time wanted changes that were difficult or impossible to accomplish under that structure. This was not a simple change.  Imagine a $2.5 million dollar company letting all its employees go on a Friday and starting with a new staff on Monday.  We also had a very narrow window to accomplish that so that we wouldn’t affect the Summit – our only source of revenue.  We spent the year after the change rebuilding processes and putting on the Summit in Denver.  That’s a concrete example of a huge change that PASS made to better serve its members.  And it was a change that many in the community were telling us we needed to make. Financials We heard regularly from our members that they wanted our financials posted.  Today on our web site you can find audited financials going back to 2004.  We publish our budget at the start of each year.  If you ask a question about the financials on the PASS site I do my best to answer it.  I’m also trying to do a better job answering financial questions posted in other locations.  (And yes, I know I owe a few of you some blog posts.) That’s another concrete example of a change that our members asked for that the Board agreed was a good decision. Minutes When I started on the Board the meeting minutes were very limited.  The minutes from a two day Board meeting might fit on one page.  I think we did the bare minimum we were legally required to do.  Today Board meeting minutes run from 5 to 12 pages and go into incredible detail on what we talk about.  There are certain topics that are NDA but where possible we try to list the topic we discussed but that the actual discussion was under NDA.  We also publish the agenda of Board meetings ahead of time. This is another specific example where input from the community influenced the decision.  It was certainly easier to have limited minutes but I think the extra effort helps our members understand what’s going on. Board Q&A At the 2009 Summit the Board held its first public Q&A with our members.  We’d always been available individually to answer questions.  There’s a benefit to getting us all in one room and asking the really hard questions to watch us squirm.  We learn what questions we don’t have good answers for.  We get to see how many people in the crowd look interested in the various questions and answers. I don’t recall the genesis of how this came about.  I’m fairly certain there was some community pressure though. Board Votes Until last November, the Board only reported the vote totals and not how individual Board members voted.  That was one of the topics at a great lunch I had with Tim Mitchell and Kendal van Dyke at the Summit.  That was also the topic of the first question asked at the Board Q&A by Kendal.  Kendal expressed his opposition to to anonymous votes clearly and passionately and without trying to paint anyone into a corner.  Less than 24 hours later the PASS Board voted to make individual votes public unless the topic was under NDA.  That’s another area where the Board decided to change based on feedback from our members. Summit Location While this isn’t actually a governance issue it is one of the more public decisions we make that has taken some public criticism.  There is a significant portion of our members that want the Summit near them.  There is a significant portion of our members that like the Summit in Seattle.  There is a significant portion of our members that think it should move around the country.  I was one that felt strongly that there were significant, tangible benefits to our attendees to being in Seattle every year.  I’m also one that has been swayed by some very compelling arguments that we need to have at least one outside Seattle and then revisit the decision.  I can’t tell you how the Board will vote but I know the opinion of our members weighs heavily on the decision. Elections And that brings us to the grand-daddy of all governance issues.  My thesis for this blog post is that the PASS Board has implemented policy changes in response to member feedback.  It isn’t to defend or criticize our election process.  It’s just to say that is has been under going continuous change since I’ve been on the Board.  I ran for the Board in the fall of 2005.  I don’t know much about what happened before then.  I was actively volunteering for PASS for four years prior to that as a chapter leader and on the program committee.  I don’t recall any complaints about elections but that doesn’t mean they didn’t occur.  The questions from the Nominating Committee (NomCom) were trivial and the selection process rudimentary (For example, “Tell us about your accomplishments”).  I don’t even remember who I ran against or how many other people ran.  I ran for the VP of Marketing in the fall of 2007.  I don’t recall any significant changes the Board made in the election process for that election.  I think a lot of the changes in 2007 came from us asking the management company to work on the election process.  I was expecting a similar set of puff ball questions from my previous election.  Boy, was I in for a shock.  The NomCom had found a much better set of questions and really made the interview portion difficult.  The questions were much more behavioral in nature.  I’d already written about my vision for PASS and my goals.  They wanted to know how I handled adversity, how I handled criticism, how I handled conflict, how I handled troublesome volunteers, how I motivated people and how I responded to motivation. And many, many other things. They grilled me for over an hour.  I’ve done a fair bit of technical sales in my time.  I feel I speak well under pressure addressing pointed questions.  This interview intentionally put me under pressure.  In addition to wanting to know about my interpersonal skills, my work experience, my volunteer experience and my supervisory experience they wanted to see how I’d do under pressure.  They wanted to see who would respond under pressure and who wouldn’t.  It was a bit of a shock. That was the first big change I remember in the election process.  I know there were other improvements around the process but none of them stick in my mind quite like the unexpected hour-long grilling. The next big change I remember was after the 2009 elections.  Andy Warren was unhappy with the election process and wanted to make some changes.  He worked with Hannes at HQ and they came up with a better set of processes.  I think Andy moved PASS in the right direction.  Nonetheless, after the 2010 election even more people were very publicly clamoring for changes to our election process.  In August of 2010 we had a choice to make.  There were numerous bloggers criticizing the Board and our upcoming election.  The easy change would be to announce that we were changing the process in a way that would satisfy our critics.  I believe that a knee-jerk response to criticism is seldom correct. Instead the Board spent August and September and October and November listening to the community.  I visited two SQLSaturdays and asked questions of everyone I could.  I attended chapter meetings and asked questions of as many people as they’d let me.  At Summit I made it a point to introduce myself to strangers and ask them about the election.  At every breakfast I’d sit down at a table full of strangers and ask about the election.  I’m happy to say that I left most tables arguing about the election.  Most days I managed to get 2 or 3 breakfasts in. I spent less time talking to people that had already written about the election.  They were already expressing their opinion.  I wanted to talk to people that hadn’t spoken up.  I wanted to know what the silent majority thought.  The Board all attended the Q&A session where our members expressed their concerns about a variety of issues including the election. The PASS Board also chose to create the Election Review Committee.  We wanted people from the community that had been involved with PASS to look at our election process with fresh eyes while listening to what the community had to say and give us some advice on how we could improve the process.  I’m a part of this as is Andy Warren.  None of the other members are on the Board.  I’ve sat in numerous calls and interviews with this group and attended an open meeting at the Summit.  We asked anyone that wanted to discuss the election to come speak with us.  The ERC held an open meeting at the Summit and invited anyone to attend.  There are forums on the ERC web site where we’ve invited people to participate.  The ERC has reached to key people involved in recent elections.  The years that I haven’t mentioned also saw minor improvements in the election process.  Off the top of my head I don’t recall what exact changes were made each year.  Specifically since the 2010 election we’ve gone out of our way to seek input from the community about the process.  I’m not sure what more we could have done to invite feedback from the community. I think to say that we haven’t “fixed” the election process isn’t a fair criticism at this time.  We haven’t rushed any changes through the process.  If you don’t see any changes in our election process in July or August then I think it’s fair to criticize us for ignoring the community or ask for an explanation for what we’ve done. In Summary Andy’s main point was that the PASS Board hasn’t changed in response to our members wishes.  I think I’ve shown that time and time again the PASS Board has changed in response to what our members want.  There are only two outstanding issues: Summit location and elections.  The 2013 Summit location hasn’t been decided yet.  Our work on the elections is also in progress.  And at every step in the election review we’ve gone out of our way to listen to the community and incorporate their feedback on the process. I also hope I’m not encouraging everyone that wants some change in the organization to organize a “blog rush” against the Board.  We take public suggestions very seriously but we also take the time to evaluate those suggestions and learn what the rest of our members think and make a measured decision.

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  • Qualcomm Gobi WWAN modem no longer appears in Network Manager

    - by Andy E
    Not sure what happened here. I installed Cinnamon on my Ubuntu 12.10 environment yesterday, rebooted when finished and everything was working fine. I even used my WWAN modem after my fixed line broadband went down. However, after starting my machine this morning and seeing that my fixed line is still having problems (intermittently), I clicked the network applet and my WWAN device wasn't listed. It's not in the main network manager window either. It is still present on the system, however: $ lsusb Bus 001 Device 003: ID 05ca:18b0 Ricoh Co., Ltd Sony Vaio Integrated Webcam Bus 001 Device 004: ID 05c6:9221 Qualcomm, Inc. Gobi Wireless Modem (QDL mode) Bus 002 Device 005: ID 04e8:6865 Samsung Electronics Co., Ltd Bus 002 Device 002: ID 0409:005a NEC Corp. HighSpeed Hub Bus 003 Device 002: ID 147e:1000 Upek Biometric Touchchip/Touchstrip Fingerprint Sensor Bus 008 Device 002: ID 044e:3017 Alps Electric Co., Ltd BCM2046 Bluetooth Device Debug output from modem-manager, refers to a device that is blacklisted: modem-manager[10186]: [1355478137.024491] [mm-manager.c:866] device_added(): (tty/ttyUSB0): port's parent device is blacklisted modem-manager[10186]: [1355478137.024607] [mm-manager.c:875] device_added(): (tty/ttyS0): port's parent platform driver is not whitelisted modem-manager[10186]: [1355478137.024700] [mm-manager.c:875] device_added(): (tty/ttyS1): port's parent platform driver is not whitelisted ... I couldn't see anything relevant in the debug output for network-manager, but I've created a paste for it just in case. In /lib/udev/rules.d/77-mm-qdl-device-blacklist.rules, I found the following line that matches the device IDs from the lsusb output: # Generic Gobi QDL device ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9221", ENV{ID_MM_DEVICE_IGNORE}="1" I tried commenting out the second line and restarting network-manager/modem-manager but it didn't help. I've no idea where to go from here, does anyone else have any ideas?

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  • How do "custom software companies" deal with technical debt?

    - by andy
    What are "custom software companies"? By "custom software companies" I mean companies that make their money primarily from building custom, one off, bits of software. Example are agencies or middle-ware companies, or contractors/consultants like Redify. What's the opposite of "custom software companies"? The oposite of the above business model are companies that focus on long term products, whether they be deployable desktop/mobile apps, or SaaS software. A sure fire way to build up technical debt: I work for a company that attempts to focus on a suite of SaaS products. However, due to certain constraints we sometimes end up bending to the will of certain clients and we end building bits of custom software that can only be used for that client. This is a sure fire way to incur technical debt. Now we have a bit of software to maintain that adds nothing to our core product. If custom work is a sure fire way to build technical debt, how do agencies handle it? So that got me thinking. Companies who don't have a core product as the center of their business model, well they're always doing custom software work. How do they cope with the notion of technical debt? How does it not drive them into technical bankruptcy?

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  • What version control system can manage all aspects?

    - by Andy Canfield
    A few months ago I dug into Subversion and GIT and was disappointed. They handle SOURCE CODE fine but not other aspects. For example, a web site under version control needs to manage file/directory ownership, file/directory read & write access, Access Control Lists, timestamps, database contents. and external links. Is there a version control system that can do as perfect a reversion as reloading from a month-old backup?

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  • Is Infiniband going to get squeezed by iWARP and external QPI?

    - by andy.grover
    The Inquirer certainly thinks so.However, I'm not so sure it makes sense to compare Infiniband to an as-yet-unannounced optical external QPI. QPI is currently a processor interconnect. CPUs, RAM, and devices connected by it are conceptually part of the same machine -- they run a single OS, for example. They are both "networks" or "fabrics" but they have very different design trade-offs.Another widely-used bus in the system is closer to Infiniband than QPI -- PCI Express. Isn't it more likely that PCIe could take on IB? There are companies already who have solutions that use external PCI Express for cluster interconnect, but these have not gained significant market share. Why would QPI, a technology whose sweet spot is even further from Infiniband's than PCIe, be able to challenge Infiniband? It's hard to speculate without much information, but right now it doesn't seem likely to me.The other prediction made in the article is that Intel's 10GbE iWARP card could squeeze IB on the low end, due to its greater compatibility and lower cost.It's definitely never a good idea to bet against Ethernet when it comes to mass-market, commodity networking. Ethernet will win. 10GbE will win. But, there are now two competing ways to implement the low-latency RDMA Verbs interface on top of Ethernet. iWARP is essentially RDMA over TCP/IP over Ethernet. The new alternative is IBoE (Infiniband over Ethernet, aka RoCEE, aka "Rocky"). This encapsulates the IB packet protocol directly in the Ethernet frame. It loses the layer 3 routability of iWARP, but better maintains software compatibility with existing apps that use IB, and is simpler to implement in both software and hardware. iWARP has a substantial head start, but I believe that IBoE silicon will eventually be cheaper, and more likely to be implemented in commodity Ethernet hardware.I think IBoE is going to take low-end market share from traditional IB, but I think this is a situation IB hardware vendors have no problem accepting. Commoditized IBoE NICs invite greater use of RDMA features, and when higher performance is needed, customers can upgrade to "real" IB, maintaining IB's justification for higher prices. (IB max interconnect speeds have historically been 2-4x higher than Ethernet, and I don't see that changing.)(ObDisclosure: My current employer now sells IB hardware. I previously also worked at Intel. My opinions are my own, duh.)

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  • Recommended: git-completion.bash

    - by andy.grover
    If you use git on a daily basis like I do, git-completion.bash is a great way to make your life a little easier. While I guess it does add tab-completion for git commands, the most useful feature for me is the ability to put the current branch into the cmdline prompt. Now that I am comfortable working with multiple git branches and remotes, a little reminder where I am prevents time-consuming mistakes. git-completion.bash lives in git's git tree.git clone git://git.kernel.org/pub/scm/git/git.gitcopy git/contrib/completion/git-completion.bash to ~/.git-completion.shFollow the instructions in the file to set up, and enable showing branch in $PS1I also use this alias in my ~/.gitconfig, which is convenient:[alias]        log1 = log --pretty=oneline --abbrev-commitHave fun!

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  • gnome-control-center can't set display resolution under openbox

    - by Andy
    I'm running Ubuntu 11.10 with Openbox on my laptop. Since I need to plug different external displays into it and Openbox environment doesn't automatically pick them up, I thought the best solution I can come up with is to use gnome-control-center and it's display settings tool from within Openbox. But although this tool does detect monitors correctly, it can't do any change -- clicking Apply button just doesn't seem to do anything. So my questions are: 1) how to get this tool working? 2) how to run "Displays" tool directly from command-line, skipping control center? 3) is there a better way to automatically detect and set resolutions on internal/external monitors under Openbox? Please note I tried arandr too and it doesn't even work for my environment (doesn't detect external display plugging in at all). For what it's worth, my laptop is Lenovo G560, Ubuntu is x64 version with all the updates rolled over. Thanks for your consideration.

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  • Google analytics - drop in traffic

    - by Andy
    Bit of a general question here. We are in the process of converting a number of our clients from older web sites to new ones. The problem we are getting, and sorry for being so general here, is we are getting a sharp decline in traffic as reported on Google Analytics. It's not a gradual decline, it seems to hit almost as soon as the new site goes live. I've just got a few questions to see if there is something we are doing wrong: a) We are using the same analytics accounts going from old to new site. Is this a bad idea? b) The actual analytics code is integrated into the pages using a server-side include. IS this a bad idea? c) We structure our sites differently to our old site. IE. The old sites would pretty must have all the web pages in the root directory, and hyperlinks would be linked to the page files: EG. <a href="somepage.aspx">Link</a> Our new sites now have a directory structure that pretty much reflects the navigation structure, and hyper links link to the pages directory instead of the actual page: EG. <a href="/new-items/shoes/">New shoes</a> Is this a bad idea. I'm really searching for a needle in a haystack here. Would appriciate any help or advice as to why we are getting such a sharp and sudden drop in traffic. Again, so this is such a general question. Thanks in advance.

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  • Cannot logon to POP server on my VPS or recieve emails

    - by Andy
    I recently purchased an unmanaged VPS to host my business websites, however I am struggling to get the email accounts working as I have only ever had experience with shared hosting. The VPS is running CentOS and I have Webmin/Virtualmin installed. I have added my domain, which is lyke.org.uk, and that is working OK. However, when I've added a user and tried to access their email account using Apple Mail, I've been able to establish a SMTP connection but I've not been able to login using POP. Furthermore, I've set up squirrelmail and I can send an email to any email address from there but I haven't recieved any that I have sent to that email address from other accounts. I would very much appreciate any help or suggestions as I am completely new to VPS and web hosting without Plesk or cPanel.

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  • My laptop with Linux/ Ubuntu isn't working

    - by Andy Campos
    I have a dell laptop with ubuntu linux. A day I tried to start it up and a black screen just appeared that says: GNU GRUB version1.98+20100804-5ubuntu3 (and these clickable options:) -Ubuntu, with Linux 2.6.35-22-generic -Ubuntu, with Linux 2.6.35-22-generic (recovery mode) -Memory test (memtest86+) -Memory test (memtest86+, serial console 115200) When I click the first one, a bunch of text appears like: mount: mounting /dev/disk/by-uuid/8396a225... failed: invalid argument mount: mounting /dev on /root/dev failed: no such file or directory mount: mounting /sys on /root/sys failed: no such file or directory mount: mounting /proc on /root/proc failed: no such file or directory Target file system doesn't have requested /sbin/init No init found. Try passing init= bootarg Enter 'help' for a list of built-in commands BusyBox v1.15.3 (Ubuntu 1:1.15.3-1ubuntu5) built-in shell (ash) (initramfs) When I enter 'help' a bunch more incomprehensible text appears. Whenever I press the enter key all that pops up is (intetramfs) If anyone can make rhyme or reason out of this please, please help me out so it can boot up normally and i can be set. If there's some kind of special code I have to type in or something I know nothing about computers.

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  • Windows 2008 R2, UDDI 3.0 and No Admin Links

    - by Andy Morrison
    Windows 2008 R2 might end up giving me a heart attack at some point. Yesterday I installed and configured UDDI 3.0 as part of an ESB 2.0 install & config.  After configuring UDDI 3.0, if I browsed to the localhost/uddi virtual directory from IIS, all of the links would show up in UDDI.  If opened up IE and went to the UDDI site only the Home and Search links would show up. You've probably already guessed at what the "fix" was... I had to Run IE as Administrator.  Then when I browse to the UDDI site all of the links show up.

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  • Asynchronous update design/interaction patterns

    - by Andy Waite
    These days many apps support asynchronous updates. For example, if you're looking at a list of widgets and you delete one of them then rather than wait for the roundtrip to the server, the app can hide the one you deleted, giving immediate feedback. The actual deletion on the server will happen in the background. This can be seen in web apps, desktop apps, iOS apps, etc. But what about when the background operation fails. How should you feed back to the user? Should you restore the UI to the pre-deletion state? What about when multiple background operations fail together? Does this behaviour/pattern have a name? Perhaps something based on the Command pattern?

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  • Ubuntu One under KDE

    - by Andy Goss
    Currently, while Ubuntu One can be installed under KDE, Dolphin does not know about it, so it cannot set folders other than Ubuntu One to sync. There is a command line utility, "u1sdtool", which performs most if not all the functions you need. Setting the keyring password to be the same as your login won't prevent Ubuntu One asking you for it again on login. If you want to change it, install Seahorse, look for it in your menus as "Passwords and Keys", and right click over "Passwords: default", then select "Change Password". The various deleting tricks I've read about don't work for me. There is an ubuntuone-client-kde being developed, but no clue as to when it will appear in a stable repo. Any further advice will be welcomed by me and doubtless a few other KDE users.

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  • JBox2D Polygon Collisions Acting Strange

    - by andy
    I have been playing around with JBox2D and Slick2D and made a little demo with a ground object, a box object, and two different polygons. The problem I am facing is that the collision-detection for the polygons seems to be off (see picture below), but the box's collision works fine. My Code: Main Class package main; import org.jbox2d.common.Vec2; import org.jbox2d.dynamics.BodyType; import org.jbox2d.dynamics.World; import org.newdawn.slick.GameContainer; import org.newdawn.slick.Graphics; import org.newdawn.slick.SlickException; import org.newdawn.slick.state.BasicGameState; import org.newdawn.slick.state.StateBasedGame; import shapes.Box; import shapes.Polygon; public class State1 extends BasicGameState{ World world; int velocityIterations; int positionIterations; float pixelsPerMeter; int state; Box ground; Box box1; Polygon poly1; Polygon poly2; Renderer renderer; public State1(int state) { this.state = state; } @Override public void init(GameContainer gc, StateBasedGame game) throws SlickException { velocityIterations = 10; positionIterations = 10; pixelsPerMeter = 1f; world = new World(new Vec2(0.f, -9.8f)); renderer = new Renderer(gc, gc.getGraphics(), pixelsPerMeter, world); box1 = new Box(-100f, 200f, 40, 50, BodyType.DYNAMIC, world); ground = new Box(-14, -275, 50, 900, BodyType.STATIC, world); poly1 = new Polygon(50f, 10f, new Vec2[] { new Vec2(-6f, -14f), new Vec2(0f, -20f), new Vec2(6f, -14f), new Vec2(10f, 10f), new Vec2(-10f, 10f) }, BodyType.DYNAMIC, world); poly2 = new Polygon(0f, 10f, new Vec2[] { new Vec2(10f, 0f), new Vec2(20f, 0f), new Vec2(30f, 10f), new Vec2(30f, 20f), new Vec2(20f, 30f), new Vec2(10f, 30f), new Vec2(0f, 20f), new Vec2(0f, 10f) }, BodyType.DYNAMIC, world); } @Override public void update(GameContainer gc, StateBasedGame game, int delta) throws SlickException { world.step((float)delta / 180f, velocityIterations, positionIterations); } @Override public void render(GameContainer gc, StateBasedGame game, Graphics g) throws SlickException { renderer.render(); } @Override public int getID() { return this.state; } } Polygon Class package shapes; import org.jbox2d.collision.shapes.PolygonShape; import org.jbox2d.common.Vec2; import org.jbox2d.dynamics.Body; import org.jbox2d.dynamics.BodyDef; import org.jbox2d.dynamics.BodyType; import org.jbox2d.dynamics.FixtureDef; import org.jbox2d.dynamics.World; import org.newdawn.slick.Color; public class Polygon { public float x, y; public Color color; public BodyType bodyType; org.newdawn.slick.geom.Polygon poly; BodyDef def; PolygonShape ps; FixtureDef fd; Body body; World world; Vec2[] verts; public Polygon(float x, float y, Vec2[] verts, BodyType bodyType, World world) { this.verts = verts; this.x = x; this.y = y; this.bodyType = bodyType; this.world = world; init(); } public void init() { def = new BodyDef(); def.type = bodyType; def.position.set(x, y); ps = new PolygonShape(); ps.set(verts, verts.length); fd = new FixtureDef(); fd.shape = ps; fd.density = 2.0f; fd.friction = 0.7f; fd.restitution = 0.5f; body = world.createBody(def); body.createFixture(fd); } } Rendering Class package main; import org.jbox2d.collision.shapes.PolygonShape; import org.jbox2d.collision.shapes.ShapeType; import org.jbox2d.common.MathUtils; import org.jbox2d.common.Vec2; import org.jbox2d.dynamics.Body; import org.jbox2d.dynamics.Fixture; import org.jbox2d.dynamics.World; import org.newdawn.slick.Color; import org.newdawn.slick.GameContainer; import org.newdawn.slick.Graphics; import org.newdawn.slick.geom.Polygon; import org.newdawn.slick.geom.Transform; public class Renderer { World world; float pixelsPerMeter; GameContainer gc; Graphics g; public Renderer(GameContainer gc, Graphics g, float ppm, World world) { this.world = world; this.pixelsPerMeter = ppm; this.g = g; this.gc = gc; } public void render() { Body current = world.getBodyList(); Vec2 center = current.getLocalCenter(); while(current != null) { Vec2 pos = current.getPosition(); g.pushTransform(); g.translate(pos.x * pixelsPerMeter + (0.5f * gc.getWidth()), -pos.y * pixelsPerMeter + (0.5f * gc.getHeight())); Fixture f = current.getFixtureList(); while(f != null) { ShapeType type = f.getType(); g.setColor(getColor(current)); switch(type) { case POLYGON: { PolygonShape shape = (PolygonShape)f.getShape(); Vec2[] verts = shape.getVertices(); int count = shape.getVertexCount(); Polygon p = new Polygon(); for(int i = 0; i < count; i++) { p.addPoint(verts[i].x, verts[i].y); } p.setCenterX(center.x); p.setCenterY(center.y); p = (Polygon)p.transform(Transform.createRotateTransform(current.getAngle() + MathUtils.PI, center.x, center.y)); p = (Polygon)p.transform(Transform.createScaleTransform(pixelsPerMeter, pixelsPerMeter)); g.draw(p); break; } case CIRCLE: { f.getShape(); } default: } f = f.getNext(); } g.popTransform(); current = current.getNext(); } } public Color getColor(Body b) { Color c = new Color(1f, 1f, 1f); switch(b.m_type) { case DYNAMIC: if(b.isActive()) { c = new Color(255, 123, 0); } else { c = new Color(99, 99, 99); } break; case KINEMATIC: break; case STATIC: c = new Color(111, 111, 111); break; default: break; } return c; } } Any help with fixing the collisions would be greatly appreciated, and if you need any other code snippets I would be happy to provide them.

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  • Making next and previous button in html [on hold]

    - by Andy
    I am new to html and javascript. My problem is that I have a list of items. An example of the list of item is : request0 request1 request2 request3 request4 Now I need to make next and previous buttons to navigate through this list. For example; If I am currently at request1 and hit the next button request2 should shown. If I hit the previous button it should show resquest0. This is my very first project in html and javascript. I have no ideas how to implement it.

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