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Is It October Already? A Preview of Monday, October 1 at Oracle OpenWorld

- by Oracle OpenWorld Blog Team

By Karen Shamban Here are just some of the things happening at Oracle OpenWorld on Monday, October 1. Registration Moscone West, Moscone South, Hilton San Francisco, Westin St. Francis, 7:00 a.m. - 6:30 p.m. Oracle OpenWorld Keynote featuring Oracle President Mark Hurd Moscone North Hall D, 8:00 a.m. - 9:30 a.m. Exhibition Halls Open Moscone South and Moscone West, 9:30 a.m. - 6:00 p.m. General Sessions Various times and locations Sessions, Demos, Labs, BOFs Various times and locations Oracle OpenWorld Music Festival Various times and locations Enjoy your first full day at the conference - be sure to conserve your energy for everything else that's happening this week.

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Save the date For AutoVue Enterprise Visualization at Oracle OpenWorld 2013

- by Gerald Fauteux

Planning to attend Oracle OpenWorld 2013 (September 22–26, 2013)? If so, be sure to check out the various Enterprise Visualization activities that you can take advantage of while in San Francisco. Enterprise Visualization Sessions: CON8992 - Qualcomm Streamlines Its Design and Manufacturing Process with AutoVue/Agile Products. Click here for full session description. Customer Speakers: Mary Legaspi - Staff Systems Administrator and Ravi Sankaran - Sr. Staff Systems Analyst, Qualcomm CON8741 - Visual Information Navigator: Next-Generation Interaction Paradigm. Click here for full session description. Speakers: Rozita Naghshin - Sr. Principal Product Manager-Visual Information Navigator and Thierry Bonfante - Senior Director Product Development, Oracle Other Activities There will be an “Oracle’s AutoVue & Visual Information Navigator" pod in the exhibit hall Come and meet Oracle’s Visualization experts at the SCM product lounge, and have exclusive 1 on 1 or group conversations with development and strategy experts. Check back shortly for the dates and times of these activities

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Oracle Key Vault Sneak Peek at NYOUG

- by Troy Kitch

The New York Oracle Users Group will get a sneak peek of Oracle Key Vault on Tuesday, June 3, by Todd Bottger, Senior Principal Product Manager, Oracle. If you recall, Oracle Key Vault made its first appearance at last year's Oracle OpenWorld in San Francisco within the session "Introducing Oracle Key Vault: Enterprise Database Encryption Key Management." You can catch Todd's talk from 9:30 to 10:30 am. Session Abstract With many global regulations calling for data encryption, centralized and secure key management has become a need for most organizations. This session introduces Oracle Key Vault for centrally managing encryption keys, wallets, and passwords for databases and other enterprise servers. Oracle Key Vault enables large-scale deployments of Oracle Advanced Security’s Transparent Data Encryption feature and secure sharing of keys between Oracle Real Application Clusters (Oracle RAC), Oracle Active Data Guard, and Oracle GoldenGate deployments. With support for industry standards such as OASIS KMIP and PKCS #11, Oracle Key Vault can centrally manage keys and passwords for other endpoints in your organization and provide greater reliability, availability, and security.

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Gamification at OOW

- by erikanollwebb

Last week was Oracle OpenWorld, and for those of you not in tech or downtown San Francisco, that might not mean a whole lot. However, if you are familiar with it, Oracle OpenWorld is our premier customer event. This year, more than 50,000 people attended. It's not a good week to visit San Francisco on vacation because Oracle customers take over all the hotels in town! It was crazy, but a lot of fun and it's a great opportunity for the Apps UX group to do customer research with a range of customers. This year, more than 100+ customers and partners took the time to team up with our UX experts and provide feedback on new designs and ideas. Over three days, UX teams conducted 8 one-on-one user feedback sessions, 4 focus groups and 7 surveys. In addition, we conducted a voice capture activity and were able to collect close to 70 speech samples at the lab and DEMOgrounds. This was a great opportunity for us to do some testing on some specific gamification concepts with a set of business analysts. We pulled in 8 folks for a focus group on gamification concepts and whether they thought those would work for their teams. To get ready for this, my designer extraordinaire, Andrea Cantú, flew into town and we spent almost a week locked in a room together brainstorming design ideas. We killed a few trees trying to get all of our concepts and other examples together in the process, but in the end, we put together a whole series of examples of how you might gamify an Oracle app (in this case, CRM). Andrea is a genius for this kind of thing and the comps she created looked great. Here's a picture of her hard at work! We also had the good fortune to have my boss, Laurie Pattison and my usability contractor, Shobana Subramanian there to note take and observe as well. Here's a few shots of us, hard at work preparing for the day (or checking out something on Laurie's iPhone...) To start things off, we gave an overview of gamification and I talked about what it's used for. Then we gave the participants a scenario about our sales person and what we were trying to get her to do. It was a great opportunity to highlight what our business goals might be and why we might want to add game mechanics. It was also a good way to get them thinking about how that might work for them in their environments and workplaces. There were some surprises for the day. We asked how many of them were already familiar with the concept of gamification--only two people had heard of it and only one was using game mechanics in his work. That's in contrast to a survey we just ran internally with folks in a dev org where almost 50% of about 450 respondents had heard of gamification. As we discussed the ways game mechanics could be used, it became clear that many of the folks had seen some game mechanics in action but didn't know that's what they were. We also noticed that the folks in this group felt that if they were trying to sell the concept in their orgs, they wouldn't call it gamification. That's not a huge surprise to me--they said what we've heard in the past, that gamification does not seem like a serious term for enterprise software. They said they'd sell it with the goals--as a means to increase behaviors by rewarding users for activities. It's a funny problem. The word puts some folks off, but at the same time, I haven't seen another one word description that quite captures the range of things that "gamification" can cover. My guess is that the more mainstream the term becomes, the more desensitized we'll become to the idea the it's trivializing enterprise software in some way. Still, it was interesting to note that this group still felt that they would not take this concept to their bosses or teams and call it "gamification". They focused on the goals, and how we could incentivize desired behaviors with game mechanics. As I have already stated in other posts, I feel like my org is more receptive to discussing how this is just a more transparent type of usability and user experience methods than talking about gamification. That's the argument they said they would use. All in all, it was a good session. I love getting to talk to customers, present ideas and concepts, and get their feedback and input. It's the type of thing that really helps drive our designs and keeps us grounded in what our customers need/want. We're already planning where to get more feedback opportunities in the coming months.

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Day 2 of Oracle OpenWorld 2012 October 1st

- by Maria Colgan

Oracle OpenWorld started yesterday and San Francisco is just buzzing with Oracle folks! If you are attending the conference don't miss the opportunity to chat with the Optimizer development team at one of our technical sessions or at the Oracle Demo grounds. Our first technical session(Session CON8455) happens tomorrow at 1:15pm but the Oracle Optimizer Demo booth opens today. We are located in the database demo grounds, in Moscone South, booth number 3157. Members of the Optimizer team will be available from 9:45am to 6pm today, to answer any Optimizer questions you might have and of course to dole out our limited edition Optimizer bumper stickers! The must have souvenir from this years conference +Maria Colgan

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Public JCP EC Meeting on 12 November

- by Heather VanCura

The next JCP EC Meeting, and the last public EC Meeting of 2013, is scheduled for Tuesday, 12 November at 08:00 AM PST. Agenda includes a discussion on invigorating your community participation in the JCP program. We hope you will join us, but if you cannot attend, the recording and materials will also be public on the JCP.org multimedia page. Meeting details below. Meeting information ------------------------------------------------------- Topic: Public EC Meeting Date: Tuesday, November 12, 2013 Time: 8:00 am, Pacific Standard Time (San Francisco, GMT-08:00) Meeting Number: 809 853 126 Meeting Password: 1234 ------------------------------------------------------- To start or join the online meeting ------------------------------------------------------- Go to https://jcp.webex.com/jcp/j.php?ED=239354237&UID=491098062&PW=NZjAyM2Q2YTVj&RT=MiM0 ------------------------------------------------------- Audio conference information ------------------------------------------------------- +1 (866) 682-4770 (US) Conference code: 5731908 Security code: 1234 For global access numbers https://www.intercallonline.com/listNumbersByCode.action?confCode=5731908 Or +1 (408) 774-4073

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Adapters, SOA Suite and More @Openworld 2012

- by Ramkumar Menon

You are invited to attend my sessions at Oracle Openworld 2012 at San Francisco! CON8627 - Administration and Management Essentials for Oracle SOA Suite 11g Session Speakers: Ramkumar Menon, Francis Ip Session Schedule: Monday, Oct 1, 1:45 PM - 2:45 PM - Session Location: Marriott Marquis - Salon 7 CON8642 - Cloud and On-Premises Applications Integration using Oracle Integration Adapters Session Speakers: Vikas Anand, Ramkumar Menon, Stephen Mcritchie Session Schedule: Wednesday, Oct 3, 1:15 PM - 2:15 PM Session Location: Moscone South - 310 And do stop by at the Oracle Integration Adapters Demo booth. Watch some live demos on how you can use our suite of Adapters to integrate and extend your Enterprise Applications! This is your opportunity to meet with our Engineering team, share with us your Integration use-cases and challenges, and hear from us on our Roadmap. The Oracle Integration Adapters booth is located at the Fusion Middleware Demopod area from Monday, October 1 through Wednesday, October 3, 2012.

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Advertising Opportunity – Profit Magazine For Oracle OpenWorld

- by tfryer

With Oracle OpenWorld fast approaching, Profit Magazine is offering Oracle Specialized partners the opportunity to extend their brand to executive-level Oracle customers and top prospects in the Profit Magazine: Specialized Partner Edition. The printed magazine will be distributed to Oracle attendees at Oracle OpenWorld San Francisco, and the digital copy will be distribution to over 500,000 customers in the Profit readers circle. In addition, the magazine will be promoted via social media such as Facebook, LinkedIn, and Twitter. For a very affordable advertising opportunity, please contact Tom Cometa at [email protected] or +1.510.339.2403. Reserve before July 27th. Hurry! An early bird discount of 15% applies if booked before July 18th.

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JavaOne Japan, Russia, and India Coming Up

- by arungupta

As mentioned earlier, regional JavaOne conferences are just around the corner. More details are available and listed below: JavaOne Tokyo (Japan) Date: April 4-5, 2012 Location: Academy Hills 49F, Roppongi Tokyo Event Web site : Japanese | English JavaOne Moscow (Russia) Date: April 17-18, 2012 Location: Russian Academy of Sciences Event Web site : Russian | English JavaOne Hyderabad (India) Date: May 3-4, 2012 Location: Hyderabad International Convention Center Event Web site : English We're looking forward to meeting you at one of those events to chat anything Java EE and GlassFish! By the way, the Call for Papers for JavaOne 2012 San Francisco is closing on April 9th so make sure to submit your talk today.

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Oracle Solaris at OpenWorld SF 2012

- by Markus Weber

SAVE THE DATE !Oracle OpenWorld will be from Sep 30 to Oct 4 in San Francisco this year.Register paying early bird prices, plan for your travel, and plan for your hotel !Get ready to learn about the latest of Oracle Solaris, Oracle Solaris Cluster, and Oracle Solaris Studio. The external Call For Papers just closed, which means many people will work hard over the next few weeks to make sure you will get the best possible sessions, demos, hands on labs, etc.Early signs show that we will have great Solaris coverage, similar to last year. Read this nice recap about it, or to refresh your memory of what we managed to cover last year even more, check out the 2011 Focus On Oracle Solaris document (pdf). So stay tuned. As it's true for all other Oracle products, we will keep you posted on OpenWorld 2012 news as they become available.

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inforsacom ist Oracle EMEA Database Partner of the Year – wir gratulieren!

- by A&C Redaktion

Der Jubel war groß auf der Oracle Open World 2012 in San Francisco: inforsacom ist EMEA Specialized Database Partner of the Year! Bei der Verleihung betonte David Callaghan, Senior Vice President EMEA A&C, die Auszeichnung gehe an die spezialisierten Partner, „die höchste Level an Innovation und Leistungsfähigkeit in ihren Spezialgebieten erzielt haben.“ Die inforsacom Informationssysteme GmbH mit Sitz in Deutschland entwickelt und liefert seit 1997 integrierte IT-Lösungen im Data-Center. Die Auszeichnung des Platinum Partners ist die Krönung einer langjährigen erfolgreichen Zusammenarbeit mit Oracle. Kunden schätzen das Unternehmen als Experten für Infrastruktur-Lösungen und -Services im Bereich Rechenzentren. Neben dem Fokus auf Oracle Datenbank-Technologien ist inforsacom auch auf das Hardware- und Engineered Systems Portofolio spezialisiert. inforsacom hat als „trusted advisor“ immer den größtmöglichen Kundennutzen im Blick – das zahlt sich aus. Herzlichen Glückwunsch! Hier ist die Pressemeldung zur Award-Verleihung und das sind die Gewinner in den sechs weiteren Kategorien: Middleware: egabi Solutions (Ägypten) Applications: Accenture (Niederlande) Industry: Mannai Trading Corporation (Katar) Oracle Accelerate for Midsize Companies: Inoapps Ltd (United Kingdom) Oracle on Oracle: Capgemini Espania, S.L. (Spanien) Server and Storage Systems: Mannai Trading Corporation (Katar)

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inforsacom ist Oracle EMEA Database Partner of the Year – wir gratulieren!

- by A&C Redaktion

Der Jubel war groß auf der Oracle Open World 2012 in San Francisco: inforsacom ist EMEA Specialized Database Partner of the Year! Bei der Verleihung betonte David Callaghan, Senior Vice President EMEA A&C, die Auszeichnung gehe an die spezialisierten Partner, „die höchste Level an Innovation und Leistungsfähigkeit in ihren Spezialgebieten erzielt haben.“ Die inforsacom Informationssysteme GmbH mit Sitz in Deutschland entwickelt und liefert seit 1997 integrierte IT-Lösungen im Data-Center. Die Auszeichnung des Platinum Partners ist die Krönung einer langjährigen erfolgreichen Zusammenarbeit mit Oracle. Kunden schätzen das Unternehmen als Experten für Infrastruktur-Lösungen und -Services im Bereich Rechenzentren. Neben dem Fokus auf Oracle Datenbank-Technologien ist inforsacom auch auf das Hardware- und Engineered Systems Portofolio spezialisiert. inforsacom hat als „trusted advisor“ immer den größtmöglichen Kundennutzen im Blick – das zahlt sich aus. Herzlichen Glückwunsch! Hier ist die Pressemeldung zur Award-Verleihung und das sind die Gewinner in den sechs weiteren Kategorien: Middleware: egabi Solutions (Ägypten) Applications: Accenture (Niederlande) Industry: Mannai Trading Corporation (Katar) Oracle Accelerate for Midsize Companies: Inoapps Ltd (United Kingdom) Oracle on Oracle: Capgemini Espania, S.L. (Spanien) Server and Storage Systems: Mannai Trading Corporation (Katar)

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JavaOne Kicks Off with Sunday Keynotes

- by Yolande Poirier

The Java Strategy, Partner, and Technical keynotes will be held on Sunday, September 22, beginning at 4:00 p.m. like last year, to free up time for session slots on Monday and Tuesday. The keynotes will again take place at the historic Masonic Auditorium on Nob Hill. That same evening at 7:00 p.m., attendees are invited to the official JavaOne Welcome Reception at the Taylor Street Café @ the Zone. Sunday will also feature User Group meetings (at Moscone West) and Java University courses (Hilton San Francisco Union Square). On Thursday, the Java Community keynote will start the wrap up of the conference. Register before July 19, 2013 and save US$400. Click here for information on registration packages, including the low-cost Discover pass alternative.

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Live Webcasts of the Transit of Venus

- by TATWORTH

Space.com have published a list of webcams for the Transit of Venus at http://www.space.com/14568-venus-transits-sun-2012-skywatching.htmlLive Webcasts Around the World Here is a list of observatories and organizations providing live webcasts on June 5 of the Venus transit of 2012: NASA webcast from Mauna Kea, Hawaii: http://venustransit.nasa.gov/2012/transit/webcast.php Exploratorium (in San Francisco, Calif.) webcast from Mauna Loa, Hawaii: http://www.exploratorium.edu/venus/ Slooh Space Camera telescope feed from around the world: http://www.slooh.com/transit-of-venus/ Astronomers Without Borders webcast from the Mount Wilson Observatory in California: http://www.astronomerswithoutborders.org/projects/transit-of-venus.htmlI intend to publish a single list later.

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JavaOne Content Catalog Live!

- by programmarketingOTN

The JavaOne Content Catalog—the central repository for information on sessions, demos, labs, user groups, exhibitors, and more for San Francisco 2012—is live!In the Content Catalog you can search on tracks, session types, session categories, keywords, and tags. Or, you can search for your favorite speakers to see what they’re presenting this year. And, directly from the catalog, you can share sessions you’re interested in with friends and colleagues through a broad array of social media channels.Start checking out JavaOne content now to plan your week at the conference. Then you’ll be ready to sign up for all of your sessions in mid-July when the scheduling tool goes live. Happy browsing!

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OpenWorld hands on labs: HOL9558, HOL9559 and HOL9870

- by cpauliat

In the upcoming event Oracle OpenWorld that will start in 2 days in San Francisco, Olivier Canonge, Simon Coter, Eric Bezille and I will run 3 hands on lab about Cloud using Oracle VM for X86 virtualization tool (details below) For each lab, a detailed document (in PDF format) explains all steps. If you don't have the opportunity to attend OpenWorld labs sessions, you can still run the labs at home or office using those documents. Lab 9558: Deploying Infrastructure as a Service (IaaS) with Oracle VM Session ID: HOL9558 Tuesday October 2nd, 2012, 10:15am – 11:15amLocation: Marriott Marquis - Salon 14/15PDF Document: part1 part2 part3 (right click and save link for each part then use winzip on file .001 to extract the PDF doc from the 3 zip files) Lab 9559: Virtualize and Deploy Oracle Applications Using Oracle VM Templates Session ID: HOL9559 Tuesday October 2nd, 2012, 11:45am – 12:45pmLocation: Marriott Marquis - Salon 14/15 PDF Document Lab 9870: x86 Enterprise Cloud Infrastructure with Oracle VM 3.x and Sun ZFS Storage Appliance Session ID: HOL 9870 Wednesday, 3 Oct, 2012, 5:00 PM - 6:00 PMLocation: Marriott Marquis - Salon 14/15 PDF Document: part1 part2 part3 (right click and save link for each part then use winzip on file .001 to extract the PDF doc from the 3 zip files)

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Join Companies in Web and Telecoms by Adopting MySQL Cluster

- by Antoinette O'Sullivan

Join Web and Telecom companies who have adopted MySQL Cluster to facilitate application in the following areas: Web: High volume OLTP eCommerce User profile management Session management and caching Content management On-line gaming Telecoms: Subscriber databases (HLR/HSS) Service deliver platforms VAS: VoIP, IPTV and VoD Mobile content delivery Mobile payments LTE access To come up to speed on MySQL Cluster, take the 3-day MySQL Cluster training course. Events already on the schedule include: Location Date Delivery Language Berlin, Germany 16 December 2013 German Munich, Germany 2 December 2013 German Budapest, Hungary 4 December 2013 Hungarian Madrid, Spain 9 December 2013 Spanish Jakarta Barat, Indonesia 27 January 2014 English Singapore 20 December 2013 English Bangkok, Thailand 28 January 2014 English San Francisco, CA, United States 28 May 2014 English New York, NY, United States 17 December 2013 English For more information about this course or to request an additional event, go to the MySQL Curriculum Page (http://education.oracle.com/mysql).

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OTN APAC Tour 2012: Bangkok, Thailand - Oct 22, 2012

- by Mike Dietrich

Roy had done some of the South America OTN Tour 2012 dates earlier this year in Peru and Chile. And I'm looking forward to present next Monday, October 22nd, 2012, on the OTN Tour 2012 in Bangkok, Thailand. The event will be held at the Eastin Grand Hotel in Bangkok. Register today for the OTN APAC Tour 2012 in Bangkok, Thailand! Presentations will include: 9:30am - 10:15am:Best Practices for Upgrading to Oracle Database 11.2 1:00pm - 1:45pm:How to improve Upgrade Performance - Real Speed, Real Customers, Real Secrets 2:45pm - 3:30pm:Oracle Data Pump: Overview and Best Practices Plus presentations about Security, RMAN and other topics by Francisco Alvarez and others. Please find the complete agenda here. Looking forward to meet you on Monday - CU there

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Start Your Session Search: Content Catalog is Live

- by RichSchwerin

Untitled Document Search through nearly 300 exhibitors and 1,600 sessions across 80 tracks, plus speakers and demos With Oracle OpenWorld 2011 just 15 weeks away, Content Catalog is now available online. That means you can browse through almost 300 exhibitors and nearly 1,600 content sessions across more than 80 different tracks, along with scores of demos. Even better, you can perform keyword searches for subjects that interest you most, from Active Data Guard to ZFS (and everything in between). But wait, there's more... Speaker Catalog--a veritable Oracle Who's Who--is also live online. You can search through hundreds of speakers, with names, titles, companies, and which sessions they're presenting. Save $500: Register Today Now that you've seen all the great content and speakers lined up for Oracle OpenWorld 2011, join us in San Francisco, October 2-6. Register by the Early Bird deadline of July 29th and save $500.

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The JCP Celebrates 15 Years in 2014

- by Heather VanCura

The JCP Program is celebrating fifteen years of collaborative work from companies, academics, individual developers and not-for-profits from all over the world who have come together to develop Java technology through the JCP. In June, we held a party at the Computer History Museum in Mountain View, California in conjunction with the Silicon Valley Java User Group (SVJUG). You can check out the Nighthacking videos and pictures from the party: Video Interview with James Gosling Video Interview with Van Riper & Kevin Nilson Video Interview with Rob Gingell If you missed the party, we have kits for Java User Groups (JUG) to order to celebrate with your Java User Group (JUG) in 2014. Fill out the order form and we will send a presentation, party favors, posters and a raffle item for your local JUG 15 year JCP Celebration! And next month we will have another celebration during the annual JavaOne Conference in San Francisco. The JCP Party & Awards ceremony will be Monday, 29 September at the Hilton in Union Square. Reserve your ticket early!

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Tracking Search Filter Parameters Using Google Analytics

- by Petra Barus

I'm just wondering if there is a way to do this using Google Analytics. Let's say I have a search filter like the one used in Trulia.com There is a text search for the location with other drop-downs for filtering by bedroom, land size, property type (apartments, house) etc. Is there a way to track the filter and obtain a report for some questions like below using Google Analytics What is the most popular property types (house, apartments) for search in New York area? What is the most common maximum price of users who are looking for apartments in San Francisco? (or actually Google Analytics is not suitable for this kind of thing?)

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Monday, 1st October: Presenting at JavaOne and Oracle Open World

- by Darryl Gove

On Monday 1 October I will be presenting at both JavaOne and Oracle Open World. The full conference schedule is available from here. The logistics for my sessions are as follows: JavaOne: 8:30am Monday 1 October. CON6714: "Mixed-Language Development: Leveraging Native Code from Java". San Francisco Hilton - Continental Ballroom 6 Oracle OpenWorld: 10:45am Monday 1 October. CON6382: "Maximizing Your SPARC T4 Oracle Solaris Application Performance". Marriott Marquis - Golden Gate C3 Hope to see you there!

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JD Edwards Customers - Build your case to Attend Oracle OpenWorld

This Podcast will cover Oracle OpenWorld's value add to JD Edwards customers. Hear how you can build a case to attend that will benefit you and the future of your organization, including the opportunity to meet with JD Edwards partners who bring the best of breed services and solutions to you. For more information about OpenWorld, click here. Also, call your SYSTIME representative to learn more at [email protected]. You don't want to miss this opportunity. We hope to see you in San Francisco!

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Award-Winning Architects at Oracle OpenWorld

- by Bob Rhubart

"The Winner," a sculpture by John J. Seward Jr. The role of the IT architect may be the most hotly debated and unjustly maligned role in IT. But at this year's Oracle OpenWorld in San Francisco several architects will enjoy some much-deserved recognition through the Oracle Magazine Technologist of the Year Awards. Part of the Oracle Excellence Awards, the Technologist of the Year Awards "honor Oracle technologists for their cutting-edge solutions using Oracle products and services." Seven of the ten Technologist of the Year categories honor architects: Technologist of the Year: Big Data Architect Technologist of the Year: Cloud Architect Technologist of the Year: Enterprise Architect Technologist of the Year: Mobile Architect Technologist of the Year: Security Architect Technologist of the Year: Social Architect Technologist of the Year: Virtualization Architect If you or one of your colleagues is an architect deserving of this recognition, click the appropriate link above to find the nomination form. Deadline for nominations is Tuesday, July 17, 2012. For more information see: Technologist of the Year Awards. See last year's winners here.

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Customer Experience Metrics That Matter Most

- by Charles Knapp

When customers contact your company, they don't ask to be deflected or handled or converted. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as deflection rates, handling times, and conversion rates. In this new Oracle AppCast podcast, tune in to this conversation with me about customer experience metrics that you can use to grow your business. Would you like to learn more? Please join us at the one of a kind Customer Experience Summit at the Oracle OpenWorld Conference, October 3-5 in San Francisco.

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