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  • Getting a solid understanding of Linux fundamentals

    - by JoshEarl
    I'm delving into the Linux world again as a diversion from my Microsoft-centric day job, and every time I tackle a new project I find it a frustrating exercise in trial and error. One thing that I always try to do when learning something new is figure out what the big pieces are and how they work together. I haven't yet come across a resource that explains Linux at this level. Resources seem to be either aimed at the barely computer literate crowd (Linux doesn't bite. Promise!) or the just compile the kernel and make your own distro crowd. I'm looking for a "JavaScript: The Good Parts" type of road map that doesn't necessarily answer all my questions so much as help me understand what questions I need to be asking. Any suggestions?

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  • Windows Azure End to End Examples

    - by BuckWoody
    I’m fascinated by the way people learn. I’m told there are several methods people use to understand new information, from reading to watching, from experiencing to exploring. Personally, I use multiple methods of learning when I encounter a new topic, usually starting with reading a bit about the concepts. I quickly want to put those into practice, however, especially in the technical realm. I immediately look for examples where I can start trying out the concepts. But I often want a “real” example – not just something that represents the concept, but something that is real-world, showing some feature I could actually use. And it’s no different with the Windows Azure platform – I like finding things I can do now, and actually use. So when I started learning Windows Azure, I of course began with the Windows Azure Training Kit – which has lots of examples and labs, presentations and so on. But from there, I wanted more examples I could learn from, and eventually teach others with. I was asked if I would write a few of those up, so here are the ones I use. CodePlex CodePlex is Microsoft’s version of an “Open Source” repository. Anyone can start a project, add code, documentation and more to it and make it available to the world, free of charge, using various licenses as they wish. Microsoft also uses this location for most of the examples we publish, and sample databases for SQL Server. If you search in CodePlex for “Azure”, you’ll come back with a list of projects that folks have posted, including those of us at Microsoft. The source code and documentation are there, so you can learn using actual examples of code that will do what you need. There’s everything from a simple table query to a full project that is sort of a “Corporate Dropbox” that uses Windows Azure Storage. The advantage is that this code is immediately usable. It’s searchable, and you can often find a complete solution to meet your needs. The disadvantage is that the code is pretty specific – it may not cover a huge project like you’re looking for. Also, depending on the author(s), you might not find the documentation level you want. Link: http://azureexamples.codeplex.com/site/search?query=Azure&ac=8    Tailspin Microsoft Patterns and Practices is a group here that does an amazing job at sharing standard ways of doing IT – from operations to coding. If you’re not familiar with this resource, make sure you read up on it. Long before I joined Microsoft I used their work in my daily job – saved a ton of time. It has resources not only for Windows Azure but other Microsoft software as well. The Patterns and Practices group also publishes full books – you can buy these, but many are also online for free. There’s an end-to-end example for Windows Azure using a company called “Tailspin”, and the work covers not only the code but the design of the full solution. If you really want to understand the thought that goes into a Platform-as-a-Service solution, this is an excellent resource. The advantages are that this is a book, it’s complete, and it includes a discussion of design decisions. The disadvantage is that it’s a little over a year old – and in “Cloud” years that’s a lot. So many things have changed, improved, and have been added that you need to treat this as a resource, but not the only one. Still, highly recommended. Link: http://msdn.microsoft.com/en-us/library/ff728592.aspx Azure Stock Trader Sometimes you need a mix of a CodePlex-style application, and a little more detail on how it was put together. And it would be great if you could actually play with the completed application, to see how it really functions on the actual platform. That’s the Azure Stock Trader application. There’s a place where you can read about the application, and then it’s been published to Windows Azure – the production platform – and you can use it, explore, and see how it performs. I use this application all the time to demonstrate Windows Azure, or a particular part of Windows Azure. The advantage is that this is an end-to-end application, and online as well. The disadvantage is that it takes a bit of self-learning to work through.  Links: Learn it: http://msdn.microsoft.com/en-us/netframework/bb499684 Use it: https://azurestocktrader.cloudapp.net/

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  • Can't log to mySQL

    - by Reza
    Even after I reset root password with following command I can not log to mySQL: (other command listed to provide additional info) # sudo dpkg-reconfigure mysql-server-5.1 # mysql -u root -p Enter password: ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES) # telnet 127.0.0.1 3306 Trying 127.0.0.1... telnet: Unable to connect to remote host: Connection refused # ps -Aw |grep mysql 26522 ? 00:00:00 mysqld # /etc/init.d/mysql start Rather than invoking init scripts through /etc/init.d, use the service(8) utility, e.g. service mysql start Since the script you are attempting to invoke has been converted to an Upstart job, you may also use the start(8) utility, e.g. start mysql update: # sudo mysqladmin -u root password 123 mysqladmin: connect to server at 'localhost' failed it seems mysql is not ruining properly

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  • Windows Workflow Foundation (WF) and things I wish were more intuitive

    - by pjohnson
    I've started using Windows Workflow Foundation, and so far ran into a few things that aren't incredibly obvious. Microsoft did a good job of providing a ton of samples, which is handy because you need them to get anywhere with WF. The docs are thin, so I've been bouncing between samples and downloadable labs to figure out how to implement various activities in a workflow. Code separation or not? You can create a workflow and activity in Visual Studio with or without code separation, i.e. just a .cs "Component" style object with a Designer.cs file, or a .xoml XML markup file with code behind (beside?) it. Absence any obvious advantage to one or the other, I used code separation for workflows and any complex custom activities, and without code separation for custom activities that just inherit from the Activity class and thus don't have anything special in the designer. So far, so good. Workflow Activity Library project type - What's the point of this separate project type? So far I don't see much advantage to keeping your custom activities in a separate project. I prefer to have as few projects as needed (and no fewer). The Designer's Toolbox window seems to find your custom activities just fine no matter where they are, and the debugging experience doesn't seem to be any different. Designer Properties - This is about the designer, and not specific to WF, but nevertheless something that's hindered me a lot more in WF than in Windows Forms or elsewhere. The Properties window does a good job of showing you property values when you hover the mouse over the values. But they don't do the same to find out what a control's type is. So maybe if I named all my activities "x1" and "x2" instead of helpful self-documenting names like "listenForStatusUpdate", then I could easily see enough of the type to determine what it is, but any names longer than those and all I get of the type is "System.Workflow.Act" or "System.Workflow.Compone". Even hitting the dropdown doesn't expand any wider, like the debugger quick watch "smart tag" popups do when you scroll through members. The only way I've found around this in VS 2008 is to widen the Properties dialog, losing precious designer real estate, then shrink it back down when you're done to see what you were doing. Really? WF Designer - This is about the designer, and I believe is specific to WF. I should be able to edit the XML in a .xoml file, or drag and drop using the designer. With WPF (at least in VS 2010 Ultimate), these are side by side, and changes to one instantly update the other. With WF, I have to right-click on the .xoml file, choose Open With, and pick XML Editor to edit the text. It looks like this is one way where WF didn't get the same attention WPF got during .NET Fx 3.0 development. Service - In the WF world, this is simply a class that talks to the workflow about things outside the workflow, not to be confused with how the term "service" is used in every other context I've seen in the Windows and .NET world, i.e. an executable that waits for events or requests from a client and services them (Windows service, web service, WCF service, etc.). ListenActivity - Such a great concept, yet so unintuitive. It seems you need at least two branches (EventDrivenActivity instances), one for your positive condition and one for a timeout. The positive condition has a HandleExternalEventActivity, and the timeout has a DelayActivity followed by however you want to handle the delay, e.g. a ThrowActivity. The timeout is simple enough; wiring up the HandleExternalEventActivity is where things get fun. You need to create a service (see above), and an interface for that service (this seems more complex than should be necessary--why not have activities just wire to a service directly?). And you need to create a custom EventArgs class that inherits from ExternalDataEventArgs--you can't create an ExternalDataEventArgs event handler directly, even if you don't need to add any more information to the event args, despite ExternalDataEventArgs not being marked as an abstract class, nor a compiler error nor warning nor any other indication that you're doing something wrong, until you run it and find that it always times out and get to check every place mentioned here to see why. Your interface and service need an event that consumes your custom EventArgs class, and a method to fire that event. You need to call that method from somewhere. Then you get to hope that you did everything just right, or that you can step through code in the debugger before your Delay timeout expires. Yes, it's as much fun as it sounds. TransactionScopeActivity - I had the bright idea of putting one in as a placeholder, then filling in the database updates later. That caused this error: The workflow hosting environment does not have a persistence service as required by an operation on the workflow instance "[GUID]". ...which is about as helpful as "Object reference not set to an instance of an object" and even more fun to debug. Google led me to this Microsoft Forums hit, and from there I figured out it didn't like that the activity had no children. Again, a Validator on TransactionScopeActivity would have pointed this out to me at design time, rather than handing me a nearly useless error at runtime. Easily enough, I disabled the activity and that fixed it. I still see huge potential in my work where WF could make things easier and more flexible, but there are some seriously rough edges at the moment. Maybe I'm just spoiled by how much easier and more intuitive development elsewhere in the .NET Framework is.

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  • Suggestions on managing social media accounts

    - by Rob
    As a company we now have Facebook, LinkedIN, Twitter and now Google+, is there a way to easily manage all these accounts without having to log into them individually? Things like posting content to each one is becoming a full time job in itself, is there a way to post once that in turn posts to all other accounts? I used to use http://ping.fm/ a long time ago, has there been any advancements in something similar to this? With friend lists, news feeds etc etc for each one, I wish there was a way to manage them all in one place with a service/tool!

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  • Networking Programs Suitable For Symbolic Testing

    - by Milen
    Symbolic execution has been successfully used to test programs and automatically generate test cases. I've been working on my master's thesis that allows the testing of arbitrary networked programs (i.e., those communicating via sockets). Now that we have a working symbolic execution engine that has support for sockets, we're looking for real-world pieces of software to test. Our engine has an important restriction (at the moment): it cannot execute multi-threaded programs. So, we're looking for programs that satisfy the criteria outlined below: Written in C Communicates via sockets (TCP / UDP are supported) Does not rely on the filesystem to get the "job" done Runs on Linux Does not use multi-threading Source is available (so that we can compile them to LLVM bytecode) Most programs that would fall under the criteria would probably be implementations of distributed protocols solving a particular problem (e.g., consensus). Any suggestions are greatly appreciated.

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  • Token based Authentication for WCF HTTP/REST Services: Authentication

    - by Your DisplayName here!
    This post shows some of the implementation techniques for adding token and claims based security to HTTP/REST services written with WCF. For the theoretical background, see my previous post. Disclaimer The framework I am using/building here is not the only possible approach to tackle the problem. Based on customer feedback and requirements the code has gone through several iterations to a point where we think it is ready to handle most of the situations. Goals and requirements The framework should be able to handle typical scenarios like username/password based authentication, as well as token based authentication The framework should allow adding new supported token types Should work with WCF web programming model either self-host or IIS hosted Service code can rely on an IClaimsPrincipal on Thread.CurrentPrincipal that describes the client using claims-based identity Implementation overview In WCF the main extensibility point for this kind of security work is the ServiceAuthorizationManager. It gets invoked early enough in the pipeline, has access to the HTTP protocol details of the incoming request and can set Thread.CurrentPrincipal. The job of the SAM is simple: Check the Authorization header of the incoming HTTP request Check if a “registered” token (more on that later) is present If yes, validate the token using a security token handler, create the claims principal (including claims transformation) and set Thread.CurrentPrincipal If no, set an anonymous principal on Thread.CurrentPrincipal. By default, anonymous principals are denied access – so the request ends here with a 401 (more on that later). To wire up the custom authorization manager you need a custom service host – which in turn needs a custom service host factory. The full object model looks like this: Token handling A nice piece of existing WIF infrastructure are security token handlers. Their job is to serialize a received security token into a CLR representation, validate the token and turn the token into claims. The way this works with WS-Security based services is that WIF passes the name/namespace of the incoming token to WIF’s security token handler collection. This in turn finds out which token handler can deal with the token and returns the right instances. For HTTP based services we can do something very similar. The scheme on the Authorization header gives the service a hint how to deal with an incoming token. So the only missing link is a way to associate a token handler (or multiple token handlers) with a scheme and we are (almost) done. WIF already includes token handler for a variety of tokens like username/password or SAML 1.1/2.0. The accompanying sample has a implementation for a Simple Web Token (SWT) token handler, and as soon as JSON Web Token are ready, simply adding a corresponding token handler will add support for this token type, too. All supported schemes/token types are organized in a WebSecurityTokenHandlerCollectionManager and passed into the host factory/host/authorization manager. Adding support for basic authentication against a membership provider would e.g. look like this (in global.asax): var manager = new WebSecurityTokenHandlerCollectionManager(); manager.AddBasicAuthenticationHandler((username, password) => Membership.ValidateUser(username, password));   Adding support for Simple Web Tokens with a scheme of Bearer (the current OAuth2 scheme) requires passing in a issuer, audience and signature verification key: manager.AddSimpleWebTokenHandler(     "Bearer",     "http://identityserver.thinktecture.com/trust/initial",     "https://roadie/webservicesecurity/rest/",     "WFD7i8XRHsrUPEdwSisdHoHy08W3lM16Bk6SCT8ht6A="); In some situations, SAML token may be used as well. The following configures SAML support for a token coming from ADFS2: var registry = new ConfigurationBasedIssuerNameRegistry(); registry.AddTrustedIssuer( "d1 c5 b1 25 97 d0 36 94 65 1c e2 64 fe 48 06 01 35 f7 bd db", "ADFS"); var adfsConfig = new SecurityTokenHandlerConfiguration(); adfsConfig.AudienceRestriction.AllowedAudienceUris.Add( new Uri("https://roadie/webservicesecurity/rest/")); adfsConfig.IssuerNameRegistry = registry; adfsConfig.CertificateValidator = X509CertificateValidator.None; // token decryption (read from config) adfsConfig.ServiceTokenResolver = IdentityModelConfiguration.ServiceConfiguration.CreateAggregateTokenResolver();             manager.AddSaml11SecurityTokenHandler("SAML", adfsConfig);   Transformation The custom authorization manager will also try to invoke a configured claims authentication manager. This means that the standard WIF claims transformation logic can be used here as well. And even better, can be also shared with e.g. a “surrounding” web application. Error handling A WCF error handler takes care of turning “access denied” faults into 401 status codes and a message inspector adds the registered authentication schemes to the outgoing WWW-Authenticate header when a 401 occurs. The next post will conclude with authorization as well as the source code download.   (Wanna learn more about federation, WIF, claims, tokens etc.? Click here.)

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  • How could RDBMSes be considered a fad?

    - by StuperUser
    Completing my Computing A-level in 2003 and getting a degree in Computing in 2007, and learning my trade in a company with a lot of SQL usage, I was brought up on the idea of Relational Databases being used for storage. So, despite being relatively new to development, I was taken-aback to read a comment (on Is LinqPad site quote "Tired of querying in antiquated SQL?" accurate? ) that said: [Some devs] despise [SQL] and think that it and RDBMS are a fad Obviously, a competent dev will use the right tool for the right job and won't create a relational database when e.g. flat file or another solution for storage is appropriate, but RDBMs are useful in a massive number of circumstances, so how could they be considered a fad?

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  • Should I be paid for time spent learning a framework?

    - by nate-bit
    To give light to the situation: I am currently one of two programmers working in a small startup software company. Part of my job requires me to learn a Web development framework that I am not currently familiar with. I get paid by the hour. So the question is: Is it wholly ethical to spend multiple hours of the day reading through documentation and tutorials and be paid for this time where I am not actively developing for our product? Or should the bulk of this learning be done at home, or otherwise off hours, to allow for more full-on development of our application during the work day?

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  • How DNS Works [Video]

    - by Jason Fitzpatrick
    Want an easy and visual way to explain DNS to a curious friend or cubemate? This clean and simple short video does a great job highlighting exactly what goes on during a typical DNS request. Last month we explained what DNS is and showed you why you might want to use alternate DNS servers; this short video serves as an excellent visual companion for our article. How DNS Works [YouTube] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • Selling your services when you use uncommon technologies

    - by speeder
    I took a look in Stackoverflow most popular profiles, and then I did the same in several other sites, and then I took a look in job postings in several boards, mostly out of curiosity, because I noticed this: If you work with Java, .NET or other managed languages, or you work with stuff that is popular for web development (Ruby, JavaScript, etc...) you can get lots of points on Stackoverflow, find lots of jobs and clients, find forums, friends, colleagues, etc... But how a programmer of uncommon languages (Lua, pure C, Lisp, D, ADA, Haskell, etc...) find information, sell his services, and so on? EDIT: This also applies to fields: You work with web, corporate software, database, etc... it is great... You dislike those previous 3, noone ever will hire your services...

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  • Upgrade problem during Ubuntu 11.10

    - by pankaj singh
    During upgrading in last moment, show memory problem but I restart my laptop in hurry than it give that type of message what can i do? *starting automatic crash report generation [fail] PulseAudio configured for pre-user sessions saned disabled :edit/etc/default/saned *stopeing save kernel messages [ok] After than invoking init scripts through /etc/init.d, use the service(8) utility,eg. service S90binfmt-support start Since the scripts you are attempting to invoke has been converted to an Upstart pb, you may also use the start(8)utility, e.g start S90binfmt-support start:Unknown job:S90binfmt-support *Stopping anac(h)ronistic c[ok] *checking battery state.. [ok] * stopping System V runlevel compatibility [ok]

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  • Do most companies not know how to write software?

    - by SnOrfus
    If you're an active reader here, try to think about how many times you've heard (and even agreed) when someone here has told someone else to start looking for a new job. Personally, I've seen it a lot more than I expected: it's almost starting to sound cliche. I get that there are bound to be a number of companies that are bad at developing software or managing a software project, but it almost seems like it's getting worse and more frequent, maybe we're just hearing from them and not all of the places that have decent work atmospheres/conditions. So I ask: In your experience, and through your developer friends do you find that it is common that companies have bad development environments and if so: Why do you think it's common? What do you think could be done to fix it as a developer, as a manager, as an industry? Do you think it's improving?

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  • Whether to go for part MBA or not [closed]

    - by Santosh singh
    I need your help in knowing more about SP Jain Finance MBA. I am currently working in Singapore as a tech lead having 6.5 year experience in IT, planning to do part time MBA. There are currently 3 specialisation offered- marketing,operations and finance- I am not sure which one to choose. Whether I would be able to find a job in finance after getting MBA degree from SP Jain. Basically I do not forsee any career growth in my present company, so in a fix should I do MBA or go for some specialised course if you suggest.

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  • How can an experienced web developer transition to desktop development?

    - by Craige
    I'm a web developer, first and foremost. I've been programming for 5 or 6 years now, all of which has been web-based. I'm good at my job, both specifically as a web developer and as a programmer in general. I have decided recently that I would like to learn some desktop programming to to beef up my skill-set. My question is this: How can an experienced web developer transition to desktop development? To elaborate: I have always been a web-developer, and I can design and build web-applications without any problem. When it comes to sitting down with a to learn some desktop oriented programming, my problem isn't with any of the technical matters, but rather coming up with an idea to program. I draw a blank.

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  • Tester that doesn't test

    - by George
    What should I do about a tester that does not test? We have a complicated dry run scenario, that takes a lot of time to execute. Mostly this tester will execute it's tests in very slow way...checking emails, internet, etc. He reports just a few bugs, but! Whenever the official dry-run begins (these are logged with testlink) the tester starts to open new bugs that where not discovered before. Is he not doing his job correctly? Or am I just overlooking how tests work? I'm not his supervisor, but he is testing code that I wrote.

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  • Junior developer support

    - by lady_killer
    I am a junior developer in my first work experience after university. I joined the company as PHP developer but I ended up developing using C# and ASP.NET. Right from the start I did not receive any training in C# and I was assigned with ASP projects with quite tight deadlines scoped by Senior developers. The few project hand overs I had from other developers were brief and it looked like I had to discover the system myself, in really short time. This is my first job as web developer and I wonder whether it is normal not to have a kind of mentor to show me how to do things, especially because I am completely new to the technology. Also, do you have idea how to tackle this? As you can imagine, it gets really frustrating! Thank you!

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  • MySQL fails to start after upgrade to 12.04?

    - by radek
    I'm a newbie on MySQL ground so bear with me. I've just finished upgrading 11.10 to 12.04. Everything seemed to work without any hiccups and all my software and settings are working fine. Apart from MySQL. When I try: sudo start mysql I receive an error: start: Job failed to start Where can I possibly diagnose what the problem is? And (hopefully) - how to sort it out? (I disabled automatic start following advice here if that is of some importance) Update 1: Both outputs of: cat /var/log/mysql.err cat /var/log/mysql.log are empty. Output of dmesg | grep mysql: [ 1401.785141] type=1400 audit(1335619832.181:25): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/mysqld" pid=16165 comm="apparmor_parser" [ 1401.791089] init: Failed to spawn mysql main process: unable to execute: No such file or directory Update 2: As indicated by AWinter below - it seemed that MySQL disappeared automagically after upgrade and had to be reinstalled.

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  • Using commands with ApplicationBarMenuItem and ApplicationBarButton in Windows Phone 7

    - by Laurent Bugnion
    Unfortunately, in the current version of the Windows Phone 7 Silverlight framework, it is not possible to attach any command on the ApplicationBarMenuItem and ApplicationBarButton controls. These two controls appear in the Application Bar, for example with the following markup: <phoneNavigation:PhoneApplicationPage.ApplicationBar> <shell:ApplicationBar x:Name="MainPageApplicationBar"> <shell:ApplicationBar.MenuItems> <shell:ApplicationBarMenuItem Text="Add City" /> <shell:ApplicationBarMenuItem Text="Add Country" /> </shell:ApplicationBar.MenuItems> <shell:ApplicationBar.Buttons> <shell:ApplicationBarIconButton IconUri="/Resources/appbar.feature.video.rest.png" /> <shell:ApplicationBarIconButton IconUri="/Resources/appbar.feature.settings.rest.png" /> <shell:ApplicationBarIconButton IconUri="/Resources/appbar.refresh.rest.png" /> </shell:ApplicationBar.Buttons> </shell:ApplicationBar> </phoneNavigation:PhoneApplicationPage.ApplicationBar> This code will create the following UI: Application bar, collapsed Application bar, expanded ApplicationBarItems are not, however, controls. A quick look in MSDN shows the following hierarchy for ApplicationBarMenuItem, for example: Unfortunately, this prevents all the mechanisms that are normally used to attach a Command (for example a RelayCommand) to a control. For example, the attached behavior present in the class ButtonBaseExtension (from the Silverlight 3 version of the MVVM Light toolkit) can only be attached to a DependencyObject. Similarly, Blend behaviors (such as EventToCommand from the toolkit’s Extras library) needs a FrameworkElement to work. Using code behind The alternative is to use code behind. As I said in my MIX10 talk, the MVVM police will not take your family away if you use code behind (this quote was actually suggested to me by Glenn Block); the code behind is there for a reason. In our case, invoking a command in the ViewModel requires the following code: In MainPage.xaml: <shell:ApplicationBarMenuItem Text="My Menu 1" Click="ApplicationBarMenuItemClick"/> In MainPage.xaml.cs private void ApplicationBarMenuItemClick( object sender, System.EventArgs e) { var vm = DataContext as MainViewModel; if (vm != null) { vm.MyCommand.Execute(null); } } Conclusion Resorting to code behind to bridge the gap between the View and the ViewModel is less elegant than using attached behaviors, either through an attached property or through a Blend behavior. It does, however, work fine. I don’t have any information if future changes in the Windows Phone 7 Application Bar API will make this easier. In the mean time, I would recommend using code behind instead.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • Making the WPeFfort

    - by Laila
    Microsoft Visual Studio 2010 will be launched on April 12th. The basic layout looks pretty much as it did, so it is not immediately obvious on first inspection that it was completely rewritten in the Windows Presentation Foundation (WPF). The current VS 2008 codebase had reached the end of its life; It was getting slow to initialize and sluggish to run, and was never going to allow for multi-monitor support or easier extensibility. It can't have been an easy decision to rewrite Visual Studio, but the gamble seems to have paid off. Although certain bugs in the betas caused some anxiety about performance, these seem to have been fixed, and the new Visual Studio is definitely faster. In rewriting the codebase, it has been possible to make obvious improvements, such as being able to run different windows on different monitors, and you only being presented with the Toolbox controls and References that are appropriate to your target .NET version. There is also an IntelliTrace debugger, and Intellisense has been improved by virtue of separating a 'Suggestion Mode' and 'Completion Mode' (with its 'Generate From.' 'Highlight References.', and 'Navigate to...' features). At the same time, there has been quite a clearout; Certain features that had been tucked away in the previous versions, such as Brief or Emacs emulation support, have been dropped. (Yes, they were being used!) There are a lot of features that didn't require the rewrite, but are welcome. It is now easier to develop WPF applications (e.g. drag-and-drop Databinding), and there is support for Azure. There are more, and better templates and the design tools are greatly improved (e.g. Expression Web, Expression Blend, WPF Sketchflow, Silverlight designer, Document Map Margin and Inline Call Hierarchy). Sharepoint is better supported, and Office apps will benefit from C#'s support of optional and named arguments, and allowing several Office Solutions within a Deployment package. Most importantly, it is a vote of confidence in the WPF. VS 2010 is the essential missing component that has been impeding the faster adoption of WPF. The fact that it is actually now written in WPF should now reassure the doubters, and convince more developers to make the move from WinForms to WPF. In using WPF, the developers of Visual Studio have had the clout to fix some issues which have been bothering WPF developers for some time (such as blurred text). Do you see a brighter future as a result of transferring from WinForms to WPF? I'd love to know what you think. Cheers, Laila

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  • QotD - Nicolas de Loof on AdoptOpenJDK

    - by $utils.escapeXML($entry.author)
    The AdoptOpenJDK program is an initiative to get as many Java users as possible to try the OpenJDK 8 preview builds, so that feedback is collected before JDK 8 is officially released. There are many ways to contribute to this program (as explained on the wiki), but the most basic one is to start testing your own project on the Java 8 platform. CloudBees can help you there, as we just made OpenJDK 8 (preview) available on DEV@cloud so that you can configure a build job to check project compatibility. We will upgrade the JDK for all recent preview builds until JDK 8 is finalNicolas de Loof, Support Engineer at Cloudbees in a blog post on AdoptOpenJDK.

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  • Task ownership with Wordpress - CSS - Designer or Developer?

    - by Syed Absar
    We have a dispute regarding who owns which tasks when it comes to the CSS on our live site. Our designer argues that he is not responsible to log-in to word press and modify the css or use ftp for any changes because that's not his job description while developer argues that since it is css, it belongs to designer and that he is to update the changes to the server and then compare and correct the output. I'd like experienced people working in professional development environment to put a light on this scenario. I'm not sure if this is the right place to ask this question, or is there a separate forum for business development or project management specific questions?

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • My Right-to-Left Foot (T-SQL Tuesday #13)

    - by smisner
    As a business intelligence consultant, I often encounter the situation described in this month's T-SQL Tuesday, hosted by Steve Jones ( Blog | Twitter) – “What the Business Says Is Not What the  Business Wants.” Steve posed the question, “What issues have you had in interacting with the business to get your job done?” My profession requires me to have one foot firmly planted in the technology world and the other foot planted in the business world. I learned long ago that the business never says exactly what the business wants because the business doesn't have the words to describe what the business wants accurately enough for IT. Not only do technological-savvy barriers exist, but there are also linguistic barriers between the two worlds. So how do I cope? The adage "a picture is worth a thousand words" is particularly helpful when I'm called in to help design a new business intelligence solution. Many of my students in BI classes have heard me explain ("rant") about left-to-right versus right-to-left design. To understand what I mean about these two design options, let's start with a picture: When we design a business intelligence solution that includes some sort of traditional data warehouse or data mart design, we typically place the data sources on the left, the new solution in the middle, and the users on the right. When I've been called in to help course-correct a failing BI project, I often find that IT has taken a left-to-right approach. They look at the data sources, decide how to model the BI solution as a _______ (fill in the blank with data warehouse, data mart, cube, etc.), and then build the new data structures and supporting infrastructure. (Sometimes, they actually do this without ever having talked to the business first.) Then, when they show what they've built to the business, the business says that is not what we want. Uh-oh. I prefer to take a right-to-left approach. Preferably at the beginning of a project. But even if the project starts left-to-right, I'll do my best to swing it around so that we’re back to a right-to-left approach. (When circumstances are beyond my control, I carry on, but it’s a painful project for everyone – not because of me, but because the approach just doesn’t get to what the business wants in the most effective way.) By using a right to left approach, I try to understand what it is the business is trying to accomplish. I do this by having them explain reports to me, and explaining the decision-making process that relates to these reports. Sometimes I have them explain to me their business processes, or better yet show me their business processes in action because I need pictures, too. I (unofficially) call this part of the project "getting inside the business's head." This is starting at the right side of the diagram above. My next step is to start moving leftward. I do this by preparing some type of prototype. Depending on the nature of the project, this might mean that I simply mock up some data in a relational database and build a prototype report in Reporting Services. If I'm lucky, I might be able to use real data in a relational database. I'll either use a subset of the data in the prototype report by creating a prototype database to hold the sample data, or select data directly from the source. It all depends on how much data there is, how complex the queries are, and how fast I need to get the prototype completed. If the solution will include Analysis Services, then I'll build a prototype cube. Analysis Services makes it incredibly easy to prototype. You can sit down with the business, show them the prototype, and have a meaningful conversation about what the BI solution should look like. I know I've done a good job on the prototype when I get knocked out of my chair so that the business user can explore the solution further independently. (That's really happened to me!) We can talk about dimensions, hierarchies, levels, members, measures, and so on with something tangible to look at and without using those terms. It's not helpful to use sample data like Adventure Works or to use BI terms that they don't really understand. But when I show them their data using the BI technology and talk to them in their language, then they truly have a picture worth a thousand words. From that, we can fine tune the prototype to move it closer to what they want. They have a better idea of what they're getting, and I have a better idea of what to build. So right to left design is not truly moving from the right to the left. But it starts from the right and moves towards the middle, and once I know what the middle needs to look like, I can then build from the left to meet in the middle. And that’s how I get past what the business says to what the business wants.

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  • Ubuntu, OpenSuse, the world of linux for a web-developer

    - by SonofWatson
    I'm learning web development. My main OS is windows 7 but I've used Linux and currently dual-booting with Ubuntu. My Linux knowledge however, is pretty limited. I can work with the command line on simple tasks but that's pretty much it. I don't do any shell scripting, don't know very well the most important commands, nor the system in general. I am interested in web development. Should I get myself familiarized more with Linux ? Is it a must for future job positions considering my field of interest?

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