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  • Oracle Utilities Customer Care And Billing Supported Platforms

    - by Anthony Shorten
    An updated list of the supported platforms (for all tiers) for Oracle Utilities Customer Care And Billing V2.1.x, V2.2.x and V2.3.x is now available from My Oracle Support KB Id: 1123876.1. Please refer to this document and article for any clarification on specific platforms and related software supported for the above versions of Oracle Utilities Customer Care And Billing.

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • Upcoming presentations by me at Windows Azure Events

    - by ScottGu
    I recently blogged about a big wave of improvements we recently released for Windows Azure.  I also delivered a keynote on June 7th that discussed and demoed the enhancements – you can watch a recorded version of it online. Over the next few weeks I’ll be doing several more speaking events about Windows Azure in North America and Europe.  Below are details on some of the upcoming the events and how you can sign-up to attend one in person: Scottsdale, Arizona on June 19th, 2012 Attend this FREE all-day event in Scottsdale, Arizona on Tuesday, June 19th to learn more about Windows Azure, ASP.NET, Web API and SignalR.  I’ll be doing a 2 hour presentation on Windows Azure, followed by Scott Hanselman on ASP.NET and Web API, and Brady Gaster on SignalR.  Learn more about the event and register to attend here. Cambridge, United Kingdom on June 21st, 2012 Attend this FREE two-hour event in Cambridge (UK) the evening of Thursday, June 21st.  I’ll be covering the new Windows Azure release – expects lots of demos and audience participation. Learn more about the event and register to attend here. London, United Kingdom on June 22nd, 2012 Attend the FREE all-day Microsoft Cloud Day conference in London (UK) on Friday, June 22nd to learn about Windows Azure and Windows 8.  I’ll be kicking off the event with a two hour keynote, and will be followed by some other fantastic speakers. Learn more about the conference and register to attend here. TechEd Europe in Amsterdam, Netherlands on June 26th, 2012 I’ll be at TechEd Europe this year where I’ll be presenting on Windows Azure.  I’ll be in the general session keynote and also have a foundation track session on Windows Azure on Tuesday, June 26th. Learn more about TechEd Europe and register to attend here. Amsterdam, Netherlands on June 26th, 2012 Not attending TechEd Europe but near Amsterdam and still want to see me talk?  The good news is that the leaders of the Windows Azure User Group NL have setup a FREE event during the evening of Tuesday, June 26th where I’ll be presenting along with Clemens Vasters. Learn more about the event and register to attend here. Dallas, Texas on July 10th, 2012 I’ll be in Dallas, Texas on Tuesday, July 10th and presenting at a FREE all day Microsoft Cloud Summit.  I’ll kick off the day with a keynote, which will be followed by a great set of additional Windows Azure talks as well as a “Grill the Gu” Q&A session with me over lunch. Learn more about the event and register to attend here. Additional Events I’ll be doing many more events and talks in the months ahead – I’ll blog details of additional conferences/events I’m doing as they are fixed. Hope to see some of you at the above ones! Scott

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  • Erster Oracle Developer Monthly: Folien verfügbar

    - by Carsten Czarski
    Am 6. Juni 2014 fand der erste Oracle Developer Monthly Webcast statt. In diesem Webseminar erhalten die Teilnehmer aktuelle Informationen rund um die Oracle-Datenbank: Das umfasst unter anderem jeweils aktuelle Releases, wichtige Patchsets, anstehende Termine, interessante Neuigkeiten aus der Blogosphere und dem Web 2.0 und vieles mehr. Ein Ready-to-use-Tipp rundet das Seminar ab. Die Folien des ersten Oracle Developer Monthly können Sie herunterladen. Darin enthalten: Veranstaltungen im Juni und Juli 2014, aktuelle Datenbank- und Tool-Versionen sowie einige neue Funktionen der Datenbank-Patchsets 11.2.0.2 und 11.2.0.4 - schauen Sie einfach mal rein. Das nächste Oracle Developer Monthly Webseminar findet am 14. Juli 2014 um 09:00 Uhr statt (Einwahldaten).

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  • Password Management for Oracle WebLogic customers

    - by Anthony Shorten
    One of the most common requests for enhancements I get across my desk is that customers wish to allow end users to change their passwords from our products. Now, typically password management is not in the realm of individual applications but it is an infrastructure requirement, so we don't usually add this to our roadmaps by default. The issue is that with the vast range of security stores that can be used with our product line across the Web Application Servers we support, it is almost impossible to come up with a generic enough API to work across them. If you have a specific security store on a specific Web Application Server platform then there are simpler solutions. There are a number of ways of implementing this without providing functionality specific functionality: Oracle sells Identity Management software that offers common API's to manage passwords. You can purchase those products and link to the password change dialog in those products using Navigation Keys. If you are a customer using Oracle WebLogic, then there is a sample JSP's that can be linked to provide this functionality under Oracle TechNet (registration required) under Code Samples (project S20). These can be added as a Navigation Key to complete the functionality. This will allow end users to manage their own passwords. Obviously these are all samples and should be treated as customizations when you implement them. If you wish to understand Navigation Keys, then look at the Oracle Utilities Application Framework Integration Guidelines (Doc Id: 789060.1) available from My Oracle Support.

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  • REMINDER: ATG Live Webcast Nov. 15: Best Practices for Using EBS SDK for Java with Oracle ADF

    - by Bill Sawyer
    Thursday, November 15th is your chance to join Sara Woodhull and Juan Camilo Ruiz as they discuss  Best Practices for Using EBS SDK for Java with Oracle ADF. You can find the complete event details at ATG Live Webcast: Best Practices for Using EBS SDK for Java with Oracle ADF Date:               Thursday, November 15, 2012Time:              8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Sara Woodhull, Principal Product Manager, E-Business Suite ATG                         Juan Camilo Ruiz, Principal Product Manager, ADF Webcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:    Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103192To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591862924 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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  • VOTE by 20 June for OpenWorld Talk on OWB with Non-Oracle Sources

    - by antonio romero
    OWB/ODI Linkedin Group member Suraj Bang has offered a topic through OpenWorld 2010 Suggest-a-Session at Oracle Mix: Extend ETL to Heterogeneous and Unstructured Data Sources with OWB 11gR2 To vote for this talk to appear, click through to: http://bit.ly/owb_km_openworld and click on the "Vote" button. Abstract follows: Beyond basic Oracle-to-Oracle ETL, data warehousing customers need to integrate data from multiple data sources spanning multiple database vendors, file formats(csv, xml, html) and unstructured data sources like pdf's and log files. This session describes experiences extending OWB 11gR2 to extract data from Postgres, SQL Server, MySQL and Sybase, PDF documents, and more for a major banking client's data warehousing project supporting IT operations. This included metadata extraction, custom knowledge module-based ETL and replacing ad-hoc perl and java extraction code with a manageable ETL solution built on OWB's extensible plaform. Note: You must vote for at least two other talks for your vote to count, so if you haven’t already picked your three, also consider: Case Study: Real-Time data warehousing and fraud detection with Oracle 11gR2.

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  • Oracle and Deloitte Consulting - Governance, Risk and Compliance

    Lee Dittmar, principal with Deloitte Consulting's Enterprise Governance practice; Folia Grace, Oracle's Vice President of ERP and CPM Applications Marketing; and Lane Leskela, Oracle's Senior Product Marketing Director for Governance, Risk and Compliance Applications talk with Fred about the technology issues organizations are facing around governance, risk and compliance (GRC) and Deloitte's and Oracle's approach to helping organizations achieve and sustain GRC.

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  • Real-time Big Data Analytics is a reality for StubHub with Oracle Advanced Analytics

    - by Mark Hornick
    What can you use for a comprehensive platform for real-time analytics? How can you process big data volumes for near-real-time recommendations and dramatically reduce fraud? Learn in this video what Stubhub achieved with Oracle R Enterprise from the Oracle Advanced Analytics option to Oracle Database, and read more on their story here. Advanced analytics solutions that impact the bottom line of a business are challenging due to the range of skills and individuals involved in realizing such solutions. While we hear a lot about the role of the data scientist, that role is but one piece of the puzzle. Advanced analytics solutions also have an operationalization aspect that also requires close proximity to where the transactional activity occurs. The data scientist needs access to the right data with which to model the business problem. This involves IT for data collection, management, and administration, as well as ensuring zero downtime (a website needs to be up 24x7). This also involves working with the data scientist to keep predictive models refreshed with the latest scripts. Integrating advanced analytics solutions into enterprise apps involves not just generating predictions, but supporting the whole life-cycle from data collection, to model building, model assessment, and then outcome assessment and feedback to the model building process again. Application and web interface designers need to take into account how end users will see and use the advanced analytics results, e.g., supporting operations staff that need to handle the potentially fraudulent transactions. As just described, advanced analytics projects can be "complicated" from just a human perspective. The extent to which software can simplify the interactions among users and systems will increase the likelihood of project success. The ability to quickly operationalize advanced analytics projects and demonstrate measurable value, means the difference between a successful project and just a nice research report. By standardizing on Oracle Database and SQL invocation of R, along with in-database modeling as found in Oracle Advanced Analytics, expedient model deployment and zero downtime for refreshing models becomes a reality. Meanwhile, data scientists are also able to explore leading edge techniques available in open source. The Oracle solution propels the entire organization forward to realize the value of advanced analytics.

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  • Webcast: Oracle und Inquira

    - by swalker
    Webcast: Oracle und Inquira: Branchenführender CRM-Service vereint mit branchenführendem Wissensmanagement Schauen Sie sich die Aufzeichnung des Webcasts zu Oracle und InQuira  an. Erfahren Sie, wie Sie dank des Zusammenschlusses von Oracle und InQuira geschäftliche Vorteile und bessere Ergebnisse erzielen können, da Sie nun über alle Kanäle hinweg erstklassigen und herausragenden Kundenservice und -support bereitstellen können.

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  • Oracle Transportation Management Annual Customer Conference

    - by [email protected]
    The 2010 Oracle Transportation Management (OTM) Conference will be held June 13-16 in Philadelphia, Pennsylvania. The conference brings together all things OTM: users, prospective users, development personnel, product strategy, implementation experts, and software and services partners.  With over 200 attendees, this conference is the premiere location and time to learn about OTM, build relationships with peers, and get answers to all your OTM questions.    This year's conference will be held at the: Sheraton Society Hill, One Dock St., Philadelphia, PA. 19106Companies speaking at this year's event include:AT&T Land O Lakes BlueScope Steel Baillie Lumber Kraft Sears Roseburg Forest Products Toyota Beckman CoulterLevi StraussNiagara BottlingSmurfit StonePQ CorporationOffice Depot               To register click here http://www.otmconference.com/ConfAgenda.aspx.  1

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  • Oracle University: Database 11g Certification News(Week 39)

    - by rituchhibber
    The following exam has recently become available for beta testing: Exam Title (and code) Certification Track Oracle Database 11g Release 2: SQL Tuning  (1Z1-117) Oracle Certified Expert, Oracle Database 11g Release 2 SQL Tuning Full preparation details are available on the exam page, including prerequisites for this certification, exam topics and pricing. Remember: Your OPN discount is applied to the standard pricing shown on the website.A beta exam offers you two distinct advantages: you will be one of the first to get certified you pay a lower price. Beta exams can be taken at any Pearson VUE Testing Center.

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  • Reviewing the "Oracle Coherence 3.5" Book

    - by [email protected]
      I received the "Oracle Coherence 3.5" book in ebook format from Packt. I have been going through the ebook and I am really amazed with it. It is definitely a great guide for both experienced users and newbies. It is extremely well structured, and it's easy to read and understand. Additionally, the book contains a lot of useful information, including basic and advanced concepts, best practices, very useful tips and very good examples too.   In summary, if you want to become a Coherence expert, even if you are a Coherence newbie, this book is the way to go!   Further information about the book can be seen at Packt.  

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  • Workflow: Deploy Oracle Solaris 11 Zones

    - by Owen Allen
    One of the new workflows that we've introduced, which is a pretty good example of what workflows can do for you, is the Deploy Oracle Solaris 11 Zones workflow. This workflow was designed to show you everything you need to do in order to create and manage an environment with zones. It tells you what roles are needed, and it shows you the process using this image: The left side shows you the prerequisites for deploying Oracle Solaris 11 Zones - you need to have Ops Center configured on Oracle Solaris 11, have your libraries set up, and have your hardware ready to go. Once you've done that, you can begin the workflow. If you haven't provisioned Oracle Solaris 11, you do so, then create one or more zones, and create a server pool for those zones. Each one of these steps has an existing How-To, which walks you through the process in detail, and the final step of the workflow directs you to the next workflow that you're likely to be interested in - in this case, the Operating Zones workflow.

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  • Oracle VM & Virtualisation

    - by Alex Blyth
    Hi AllHere are the details for Wednesday's (28th April 2010) webcast on "Oracle VM & Virtualisation" with Special Guest - Dean Samuels, Principal Sales Consultant for Oracle VM and Oracle Enterprise Linux -  beginning at 1.30pm (Sydney, Australia Time) :Webcast is at http://strtc.oracle.com (IE6, 7 & 8 supported only)Conference ID for the webcast is 6690427Conference Key: oraclevmEnrollment is required. Please click here to enroll.Please use your real name in the name field (just makes it easier for us to help you out if we can't answer your questions on the call)Audio details:NZ Toll Free - 0800 888 157 orAU Toll Free - 1800420354 (or +61 2 8064 0613Meeting ID: 7914841Meeting Passcode: 28042010Talk to you all tomorrowAlex

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  • TUI - Oracle Exadata V2 implementation

    - by rene.kundersma
    With this post a video recorded by Oracle Benelux. The message is coming from the Senior ICT manager of TUI The Netherlands. I had the pleasure that Oracle Consulting The Netherlands allowed me to do the design, the implementation and actual migration of this first Dutch Exadata success story. Rene Kundersma Oracle Technology Services the Netherlands

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  • Retreiving upcoming calendar events from a Google Calendar

    - by brian_ritchie
    Google has a great cloud-based calendar service that is part of their Gmail product.  Besides using it as a personal calendar, you can use it to store events for display on your web site.  The calendar is accessible through Google's GData API for which they provide a C# SDK. Here's some code to retrieve the upcoming entries from the calendar:  .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: Consolas, "Courier New", Courier, Monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } 1: public class CalendarEvent 2: { 3: public string Title { get; set; } 4: public DateTime StartTime { get; set; } 5: } 6:   7: public class CalendarHelper 8: { 9: public static CalendarEvent[] GetUpcomingCalendarEvents 10: (int numberofEvents) 11: { 12: CalendarService service = new CalendarService("youraccount"); 13: EventQuery query = new EventQuery(); 14: query.Uri = new Uri( 15: "http://www.google.com/calendar/feeds/userid/public/full"); 16: query.FutureEvents = true; 17: query.SingleEvents = true; 18: query.SortOrder = CalendarSortOrder.ascending; 19: query.NumberToRetrieve = numberofEvents; 20: query.ExtraParameters = "orderby=starttime"; 21: var events = service.Query(query); 22: return (from e in events.Entries select new CalendarEvent() 23: { StartTime=(e as EventEntry).Times[0].StartTime, 24: Title = e.Title.Text }).ToArray(); 25: } 26: } There are a few special "tricks" to make this work: "SingleEvents" flag will flatten out reoccurring events "FutureEvents", "SortOrder", and the "orderby" parameters will get the upcoming events. "NumberToRetrieve" will limit the amount coming back  I then using Linq to Objects to put the results into my own DTO for use by my model.  It is always a good idea to place data into your own DTO for use within your MVC model.  This protects the rest of your code from changes to the underlying calendar source or API.

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  • Using Oracle WebCenter Content for Solving Government Content-Centric Business Problems

    - by Lance Shaw
    Organizations are seeing unprecedented amounts of unstructured information such as documents, images, e-mails, and rich media files. Join us December 12th to learn about how Oracle WebCenter Content can help you provide better citizen services by managing the content lifecycle, from creation to disposition, with a single repository.  With Oracle WebCenter Content, organizations can address any content use case, such as accounts payable, HR on-boarding, document management, compliance, records management, digital asset management, or website management.  If you have multiple content silos and need a strategy for consolidating your unstructured content to reduce costs and complexity, please join us to hear from Shahid Rashid, Oracle WebCenter Development, and Oracle Pillar Partner, Fishbowl Solutions, and learn how you can create the foundation for content-centric business solutions.  •        Solve the problem of multiple content silos (content systems, file systems, workspaces) •        Fully leverage your content across applications, processes and departments •        Create a strategy for consolidating your unstructured content to reduce costs and infrastructure complexity •        Comply with regulations and provide audit trails while remaining agile •        Provide a complete and integrated solution for managing content directly from Oracle Applications (E-Business Suite, PeopleSoft, Siebel, JD Edwards) Join us on December 12th at 2pm ET, 11am PT to learn more!

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  • Oracle University Partner Enablement Update (19th March)

    - by swalker
    Java SE 7 Certification News The following exam has recently gone into Production: Exam Title and Code Certification Track Upgrade to Java SE 7 Programmer (1Z0-805) Oracle Certified Professional, Java SE 7 Programmer Full preparation details are available on the exam page, including prerequisites for this certification, exam topics and pricing. Exams can be taken at an Oracle Test Center near you or at any Pearson VUE Testing Center. The following exam has recently become available for beta testing: Exam Code and Title Certification Track Java SE 7 Programmer II (1Z1-804) Oracle Certified Professional, Java SE 7 Programmer Full preparation details are available on the exam page, including prerequisites for this certification, exam topics and pricing. A beta exam offers you two distinct advantages: you will be one of the first to get certified you pay a lower price. Beta exams can be taken at any Pearson VUE Testing Center. Stay Connected to Oracle University: LinkedIn OracleMix Twitter Facebook

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  • Oracle Joins XBRL US To Help Drive Adoption

    - by Theresa Hickman
    Recently, Oracle joined XBRL US, the national consortium for XML business reporting standards to stay ahead of the technology and help increase XBRL adoption by U.S. companies by 2011. Large accelerated filers were mandated to use XBRL starting in 2009; other large filers started in 2010 and all other public companies must comply in June 2011. Here is a list of other organizations that recently joined XBRL US: Oracle Citi Federal Filings LLC Edgar Agents LLC XSP For those of you who have been living under a rock, XBRL stands for eXtensible Business Reporting Language. Simply put, it's reporting electronically. Just like PDFs or spreadsheets are a type of output, XBRL is another output option in electronic form. Right now, the transition to XBRL means extra work for publicly traded companies because they need to file their financial statements in both EDGAR and XBRL formats. Once the SEC phases out the EDGAR system, XBRL will be the primary way to deliver financial information with footnotes and supporting schedules to multiple audiences without having to re-key or reformat the information. A single XBRL document can be converted to printed output, published via the Web, fed into an SEC database (e.g. EDGAR) or forwarded to a creditor for analysis. Question: How does Oracle support XBRL reporting? Answer: The latest XBRL 2.1 specifications are supported by Oracle Hyperion Disclosure Management, which is part of Oracle's Hyperion Financial Close Suite along with Hyperion Financial Management, Hyperion Financial Data Quality Management and Hyperion Financial Close Management. Hyperion Disclosure Management supports the authoring of financial filings in Microsoft Office, with "hot links" to reports and data stored in Hyperion Financial Management or Oracle Essbase. It supports the XBRL tagging of financial statements as well as the disclosures and footnotes within your 10K and 10Q filings. Because many of our customers use Hyperion Financial Management (HFM) for their consolidation needs, they simply generate XBRL statements from their consolidated financial results. Question: What if you don't use Hyperion Financial Management, and you only use E-Business Suite General Ledger or PeopleSoft General Ledger? Answer: No problem, all you need is Hyperion Disclosure Management to generate XBRL from your general ledger. Here are the steps: Upload the XBRL taxonomy from the SEC or XBRL website into Hyperion Disclosure Management. Publish your financial statements out of general ledger to Excel. Perform the XBRL tag mapping from the Excel output to Hyperion Disclosure Management. For more information and some interesting background on XBRL, I recommend reading What You Need To Know About XBRL written by our EPM expert, John O'Rourke.

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