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• Live chat solutions

  - by Lèse majesté

  What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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• Contact YouTube

  - by takeshin

  Is there any direct way do contact a „real” person, an YouTube employer? Someone created an account for the company I work for (previous employer). She entered some password and e-mail. The provided e-mail was valid, but since last login (more than two years), we changed our domain, and this e-mail is probably not valid anymore (and we even don't know it), co we can't use option to reset password. I have used all the options in YouTube help center, and no one worked. Also we can't contact this previous employer to get any data she entered in the registration form. The only data I know is the username. All the movies present the products of our company, there are links to our site in movie descriptions, so there should be no problem to prove that the account is ours. This is an urgent case, becouse the movies contain outdated information.

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• htaccess execution order and priority

  - by ChrisRamakers

  Can anyone explain to me in what order apache executes .htaccess files residing in different levels of the same path and how the rewrite rules therein are prioritized? For example, why doesn't the rewrite rule in the first .htaccess below work and is the one in /blog prioritized? .htaccess in / RewriteEngine on RewriteBase / RewriteRule ^blog offline.html [L] .htaccess in /blog RewriteEngine On RewriteBase /blog/ RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /blog/index.php [L] Ps: i'm not simply looking for an answer but for a way to understand the apache/modrewrite internals ... why is more important to me than how to fix this :) Thanks!

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• Page Spamming via locations

  - by codemonkey

  Hi guys I am new here so please be gentle :) I have created a web page for a small mail order business. The page asks the reader if they are in need of a supplier for products in their "area" and if they have ever been let down by a supplier in that "area" etc. It also lists all the local villages and hamlets around the [area] where they can also supply too. This page is dynamically created and the [area] changes and so do the small towns that are local to the town. The page also contains information on the products so the word count vs town names is not stupid. An example of one of the URL would be www.website.com/1014/Halesowen/ It basically covers the whole of the UK so around 800 main towns with 28,000 local villages. The URL changes, so does the title and h1 tags, also each page is Geo coded for that town. My question really is this a good or bad idea? Is it a black hat technique ? I have been told if I have to ask the question then it probably is but the site does supply to all these areas just as any mail order company does and would like to get listed higher in each town for the products. I have seen this done on a few sites but only with a few targeted towns and not the whole of the UK so I would be really interested in your guys thoughts on this. I would post the URL to the site but as I am new here I am a bit unsure of the rules regarding posting links. The whole site needs a lot of other onsite SEO work doing and I will be doing that over the next few weeks. I look forward to your views on this. p.s. If I am allowed to post the URL without getting into trouble so you can see it someone let me know? Thanks in advance

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• How do I remove a LOT of indexed pages from Google?

  - by Thierry

  A few weeks ago we have figured out that Google has indexed some information we would rather keep in some confidentiality, in the format of individual PDF files. Our assumption was that this was a problem with our robots.txt we had overlooked. Even though we are not sure whether or not this is the case, we are certain that the robots.txt file is in a valid format and is, according to Google's webmaster tools, blocking the files. However, even after this adjustment that has been made weeks ago, Google still has the PDF files indexed, but does tell us further information cannot be provided due to the robots.txt file being present. As you can hopefully understand, this is unwanted behaviour due to the nature of the documents. I am aware that there is a request page being provided by Google for this purpose, but there are a lot of files. Is there an easier way to get Google to remove all of the files from its search engine? If not, is there anything else you could advise us to do besides manually requesting Google to remove every single page? Thanks in advance.

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• Programmatically adding metatags to Masterpages in Web Forms and MVC [migrated]

  - by Mike Clarke

  Has anyone got any ideas on where we should be adding our SEO metadata in a Web Forms project? Why I ask is that currently I have two main Masterpages, one is the home page and the other one is every other page, they both have the same metadata that’s just a generic description and set of key words about my site. The problem with that is search engines are only picking up my home page and my own search engine displays the same title and description for all results. The other problem is the site is predominantly dynamic so if you type in a search for beach which is a major categories on the site you get 10000 results that all go to different information but all look like a link to the same page to the user. edit It's live here www.themorningtonpeninsula.com

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• which service to use among Amazon's free tier for Java app

  - by vikas devde

  this is the first time I am going to host a java app, Amazon offers a free tier which provides free usage for one year, and I am going to use it. But there are so many services (S3, EC2, etc etc), I cant figure out which service is for web hosting, which service is for what use, their docs is so huge, I am confused, what to read. can anybody write some good points, about which service to use specifically for Java apps, how much I will be charged, and they ask for credit/debit card credential for signup, does it mean they will debit me even in the free period?

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• Do CDNs work with POST operations?

  - by iddqd

  I'm using a CDN (Level3) for the first time and I'm a bit confused. I'm accessing dynamic URLs such as http://cdn.mysite.com?getItem=1234 that return text data. Do CDNs work with HTTP POST operations? When i issue a HTTP POST operation, my "real" server receives this request every time, so I'm wondering if the CDN has a problem with POST operations. If i use HTTP GET it seems to work, i call the URL once (from my application), i can see my server receiving the request. If i call it a second time, the CDN delivers it directly, my server doesn't get anything. However if i open same the link manually from a second browser tab, my server is asked to deliver again, shouldn't it be cached by now? Many thanks.

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• Cannot access personal website from home IP. More details inside.

  - by GX67

  This is a recent problem I've been having. My site can be accessed from almost everywhere else except from my home IP, where I do most of my editing/updating, etc. I've tested my connection from my school's network, a friend's connection from out of state (multiple states), and through a tethered connection with my friend's Android. It works in all those cases, both viewing, accessing the cPanel, and using FTP. Here's the problem that happens to me when I try to view it from my home IP: The page times out in Firefox, IE, and Chrome. Using the cmd, I ran tracert and ping, both as failed attempts. Log here. downforeveryoneorjustme.com says my site is up. So do the other site checkers. I can't access my cPanel or FTP accounts. I can't access the host site. (I use perfectz.info for hosting, and I can't access their site either.) System settings: No firewall enabled. Ports are seemingly properly forwarded. (e.g. The ports are open in the router settings, and are open everywhere else.) I have an email forwarder set up from the cPanel that works just fine. (i.e. I can receive emails sent to that address. If any other information is needed, I'll do my best to provide it. UPDATE @ilhan: I use two things: 1) The site cPanel from in-browser. 2) Dreamweaver CS5 FTP. @Matthias: I tested both, and it passes the dual stack with a 10/10. What should I do then?

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• Why is <my site url> not indexed by search engines? [closed]

  - by Henrik Erlandsson

  was indexed fine until about a year ago. The only thing I can think of is that search engines throw up at using h5 before h4, or that some person (fantasizing now) has reported my site as unsafe to every search engine. However, I'm not here to speculate. The site validates, and has an RSS feed on the front page, for Pat Morita's sake! To me, it looks like the kind of site search engines would feast on. It's got more than a dozen blogs on it, if nothing else. Hah. :) I was thinking you could identify basically what has changed in search engines (currently, google, yahoo, bing which used to work fine) the last year to make them not find news and blog articles on this site. The site was submitted to Google, oh, way back in 2006. With online crawler tests I get mixed results, some crawlers index fine, some go blank. I don't really know which ones are reliable and am looking to you guys for advice on that. Yes, I am prepared to again verify my site with Google and upload a sitemap, but that's not the topic here. I really would first like to know what change on the site last year could make search engines not index it. (Yees, the robots.txt is fine. Should be nothing to discourage bots there.) It's a very intriguing problem. One which I have yet to find the reason for but would like to know the reason for. Any and all input appreciated, but I would heavily enjoy pertinent advice the most. ;) Edit: Some google searches that don't show up include - aca630 All of which are posted in the news and blogs that are on the front page there. Now, these search terms are extremely specific as the term in is almost unique on the web and ACA630 is also a very qualified search term that can't be confused with mainstream search terms.

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• Load a part of the page without AJAX [migrated]

  - by nachovall

  I'm developing a web site where I want the left menu to stay fix, while the content of the clicked option is loaded. Actually, what I do is that each menu link using AJAX it return the requested content. Everything works fine but I would like to avoid it because then statistics are difficult to follow (among some other things like Google boots). How can I do the same affect/similar (http://www.foundcrelamps.com/) without javascript?

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• How to prevent forum spam [closed]

  - by whamsicore

  Possible Duplicate: Make your site anti-bot? I want to prevent spam from overrunning my website, but neither do I want to make the user type in captcha each time they make a post. Any suggestions? Context: My website allows anonymous users to make leave comments on the fly. Comments are randomly displayed, so the more spam = higher chance of it being shown. Need to prevent spam but don't want to have each comment require captcha input.

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• Which registrar checks the most domains?

  - by Christian W

  When I want a new domain, I usually use GoDaddy to check, and another registrar to register. This is because GoDaddy check my wanted domain against the most TLD's. Are there any other sites/registrars that checks against more TLD's? What I want is to type my wanted second-level domain.. Ex: bobsplace. And then it searches through bobsplace.com bobsplace.net bobsplace.me etc, and reports back to me which is availible or not

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• redirect an old URL using web.config

  - by Dog

  i'm still very new to using URL rewrites and redirects and i'm having some problems on something i thought was quite simple... i've just rebuilt a website and want to redirect the old URLs to the new ones... for example : http://www.mydomain.com/about.asp?lang=1 should now be http://www.mydomain.com/content.asp?id=100230&title=about&langid=1 unfortunately, everything i've tried is giving me errors or simply does nothing. here is one rule i tried : <rule name="redirectoldabout" enabled="true" stopProcessing="true"> <match url="( .*)" negate="true" /> <conditions> <add input="{HTTP_HOST}" pattern="^mydomain\.com/about\.asp\?lang=1$" /> </conditions> <action type="Redirect" url="http://www.mydomain.com/content.asp?id=100230&title=about&langid=1" redirectType="Permanent" /> but i get an error back : HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configuration data for the page is invalid. any suggestions as to what i'm doing wrong? thanks dog

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• separate domains vs subdomains [duplicate]

  - by Sharon

  This question already has an answer here: Registering multiple domains vs. subdomains 5 answers We manufacture a very versatile product used in a wide variety of products using multiple brands. In order to market these brands, should we create a separate domain for each brand/market or use subdomains from our well established main domain? What would be best for SEO without breaking the bank?

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• Using a front controller design pattern doesn't allow images to be served

  - by MrMe TumbsUp

  I am currently using a front controller. All requests for my website go through it. I have a problem with image links like: <img src="img/image.jpg" /> Then my front controller will try to dispatch the request to: application/controller/ImgController.php. Then the image won't load. I think it has something to do with the .htaccess file: RewriteEngine On RewriteCond %{REQUEST_FILENAME} -s [OR] RewriteCond %{REQUEST_FILENAME} -l [OR] RewriteCond %{REQUEST_FILENAME} -d RewriteRule ^.*$ - [NC,L] RewriteRule ^.*$ index.php [NC,L]

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• django & postgres linux hosting (with SSH access) recommendations

  - by Justin Grant

  We're looking for a good place to host our custom Django app (a fork of OSQA) and its postgresql backend. Requirements include: Linux Python 2.6 or (ideally) Python 2.7 Django 1.2 Postgres 8.4 or later DB backup/restore handled by the hoster, not us OS & dev-platform-stack patching/maintenance handled by the hoster, not us SSH access (so we can pull source code from GitHub, so we can install python eggs, etc.) ability to set up cron jobs (e.g. to send out dail email updates) ability to send up to 10K emails/day good performance (not ganged up with a zillion other sites on one CPU, not starved for RAM) FTP or SCP access to web logs dedicated public IP SSL support Costs under $1000/month for a relatively small site (<5M pageviews/month) Good customer service We already have a prototype site running on EC2 on top of a Bitnami DjangoStack. The problem is that we have to patch the OS, patch postgres, etc. We'd really prefer a platform-as-a-service (PaaS) offering, like Heroku offers for Rails apps, where all we need to worry about is deploying our code instead of worrying about system software patching and maintenance. Google App Engine is closest to what we're looking for, but they don't offer relational DB access (not yet at least). Anyone have a recommendation?

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• How to get useful feedback/bug reports from users

  - by Mikael Eliasson

  I'm sure most webmasters have recived a mail like this: Creating [insert item here] is not working! When you check it out there is no general problem with the function but rather the user has discovered an edge case. Almost every mail I get is like this and in the long run it gets a bit annoying to always have to ask the user for more information. Is there anything I can do to get my users provide more useful feedback? Right now I have a mailto: for the webmaster mail in the page footer. I was thinking of changing this so that they have to report through a form on the site. Anyone got any experience with this? Do you get better/more reports by having a feedback form instead of giving the users the email?

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• want to change host account for google app email ?

  - by Sathyam Shivam Sundaram

  I have a standard ( Free ) Google app Email Service , From last 5 Months we are using this service. Our webiste was hosted on the Third Party Web Hosting Company. Nut Now iam planning to change my Web Hositing provider , but i want to keep my domian in the previous Hosting Company. Can Google App Allow this option of changing web hoster for the registred Domain in the Google App for Email Service. Is there any body done this ?

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• Wrong content for URL cache on Google

  - by user32592

  I have this website natural-track.com and when I do a cache check I get a completely different website,This is Google's cache of http://www.backpackers-planet.com/modules.php?name=Web_Links&l_op=visit&lid=3379 , unrelated to my site. I have checked with the host, they say all is well on their side. How can we fix it? The site also went off from Google Search. We are about to rebuild this site to a better professional platform but first we would like to have an idea of what happened and how to fix it.

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• Server outputs the sourcecode of PHP page

  - by Akhilesh B Chandran

  I have a Shared Hosting package with HostGator. In it, I'm hosting around 4 websites. They are just some simple sites that doesn't likely to attract more visitors. But a few days ago, when I accessed one of my sites(via a browser), it outputted the PHP code of index.php, instead of outputting it as HTML. I think, at that time, the server was a bit busy or something. I heard that, Facebook also have got a similar condition where the home page's code was made available. So, how do I take preventive measures for this ? I always use phpBB forum's style of coding. That is, each sub pages, common functions, etc. are separated into subfolders. And in PHP, I would just include_once() or require_once() it. Also, these subfolders have a .htaccess file in which I have set the deny permission to the files inside it from outside. Also, in the main page(index), I would define a constant. And the first line of the subpages(which is situated in separate folders) is to check whether this constant is set. If not, calls die(). I am looking forward for solutions to this problem of outputting raw code when the page is accessed. Thanks in advance :)

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• Is there a general rule of thumb for which browsers to optimize your site for?

  - by Christian

  I have a site (recently relaunched it with a new design) that I have put off optimizing for ie7 for far too long. I was just never too worried about it. The site is optimized for ie8-10, Firefox, Chrome, Opera, Safari, etc.. Then I asked myself, is it even worth it? I checked traffic over the last couple months before the relaunch and about 1.3% of the traffic is coming from ie7. So, is there a general cuttoff percentage when you would not optimize for a specific browser?

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• Why is Google not indexing my forum?

  - by jsoldi

  I have this web site that as you can see on the top right has is a "Forums" button that links to my forums. My problem is that if, for instance, I make a Google search "site:heliumscraper.com answers" I don't get any result, even though the word "answers" is in the forum's board index and it has been there for a few months already. I don't have a robots file. I also uploaded a sitemap to Google that contained the forum. I'm thinking the problem might be the fact that the only link from my main page to the forum opens in a new window. Could this be the problem?

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• Domain files download upon opening

  - by Marian

  I'm having this wierd issue with my Domain. My domain is saoo.eu hosted on HostZilla. The issue is that whenever I open an html/php file it automatically downloads it instead of opening it into the browser. Example the saoo.eu/test.html page. Same thing happens with the index.html file. What is going on? Also if I want an PHP code ran into an HTML file I have to add an .htaccess file. But it doesn't seem to work. Tested it before.

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• Use Google Analytics to target different sections of a blog

  - by Emily Yao

  I have a blog that targets different regions. The Europe region blog has different sections in different local languages such as English, French and German. I wonder how to track and analyze the different sections. My initial thought is to search the domain URL, but I found it is not a good idea. For example, the URL for the Europe blog is like www.myblog.com/europe. If you click the French section, the URL is like www.myblog.com/europe/language/french. If you click an article in the French section, it is like www.myblog.com/article_name. Notice the article link is not www.myblog.com/language/french/article_name!

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