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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Ideas for making money off a website

    - by bradenkeith
    I'm considering acquiring a website that traffics close to 20k a month. It's currently unprofitable, but obviously I would need to change that to justify the cost. It's a support site for a framework similar to CakePHP. A resource that allows people to find plugins for that site. How would you go about expanding this site so that it would be broad enough to raise traffic and how would you make money off of it? Some ideas I've had: 1- BuySellAds.com seem to make ads classy and relevant 2- Team up with other sites in some way (What ways? ... Ecommerce sites that sell plugins (like CodeCanyon), etc) 3- Write tutorials and such to drive more traffic (time consuming, and already heavily saturated for this framework). Are there resources out there that help webmasters in ways like this?

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  • Use new hosting which is already used buy a domain, for a new domain

    - by Yasser
    I am new to web hosting n stuffs, I am having a domain called www.yassershaikh.com from domainz.in, from where I had taken a LINUX hosting. I am running a wordpress blog there. Now I have taken a another domain from goDaddy called www.codera.org, now here I want to use Windows hosting, but that I am not planning to buy for atleast 6 months. So I was thinking if it's possible to use the hosting(LINUX) which I am using for my first site. Is this possible ? Please guide me on this please. (Also for now I am just redirecting it to one page on my blog.)

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  • Forum vs Q&A system

    - by danie7L T
    I would like to know what are the parameters that I have to take into consideration before deciding whether I should incorporate to a website a "Q&A system" or a full forum ? I think forums allow better search capabilities (you can easily dig out old posts) over the "Q&A system", but the latter offer simpler / faster interaction between the users and the site owners. I should add that only a few people (site owners + authorized people) could answer the questions, the user will be on a read-only basis. Anyone can help me decide between the two solutions ? Thank you in advance NB: There is also the impact on the SEOs, are they the same for forums and Q&A systems?

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  • How to get useful feedback/bug reports from users

    - by Mikael Eliasson
    I'm sure most webmasters have recived a mail like this: Creating [insert item here] is not working! When you check it out there is no general problem with the function but rather the user has discovered an edge case. Almost every mail I get is like this and in the long run it gets a bit annoying to always have to ask the user for more information. Is there anything I can do to get my users provide more useful feedback? Right now I have a mailto: for the webmaster mail in the page footer. I was thinking of changing this so that they have to report through a form on the site. Anyone got any experience with this? Do you get better/more reports by having a feedback form instead of giving the users the email?

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  • Shared to Dedicated or Amazon CloudFront to improve performances and keep secured?

    - by user978548
    I have a Wordpress which currently takes about 1.8s to 2.5s for the home page to completely load in my country. The page weight is about 700Ko (static content included). In order to increase performances, I'm considering two solutions: Switching to a dedicated host. Using amazon s3 cloudfront to serve static contents. My current shared hosting have servers in a neighboring country but not exactly in mine, and both amazon and the dedicated hosting have some, so that's already an advantage. So considering all that, I still have three questions remaining: Currently having a low traffic (100 unique visitors/days, but growing) will it make a huge difference between my shared hosting and a dedicated server ? Knowing that I already use a cookie-less domain to deliver static contents (but using a redirection to the same server), would using amazon s3 make a real difference ? Talking about the cons of dedicated vs amazon s3, if I choose for the dedicated server something like Ubuntu server and do daily package updates and have only port 80 open, would it be sufficient in terms of security (in comparison with my current shared hosting which manage everything for me) ?

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  • Title of the page in search results and title of google's cached version are different. Why?

    - by Azmorf
    Check this: http://www.google.com/search?q=site:gunlawsbystate.com+kansas+gun+laws The title of the first result is "Kansas Gun Laws - Gun Laws By State". Although, on the page google has cached the title is different: <title>Kansas Gun Laws - Kansas Gun Law - Reciprocity Guide</title> Google shows the title that has been on the site 2-3 months ago. Google bot has visited the website a lot of times since that, and as you see it even cached it (the latest version is of 15th Sept), however for some reason it doesn't change the title to the new one in the search results. We use hash-bang URL structure on this website. It completely meets google's requirements for AJAX websites (_escaped_fragment_ stuff). The issue I explained is happening with almost all hash-bang pages that got indexed. Questions: Why does it keep old page title in the search results? Can it be connected to the fact that I'm using hash-bang URLs? There are lots of pages on the site that have the same issue, all of them have hash-bang URLs. Another thing I noticed is that Google's "Preview" feature doesn't work for any hash-bang URLs on the site. Did I do anything wrong? It has got cached versions of the pages, why wouldn't it generate a preview? Thanks (and sorry for my English) PS. Here's a weird thing I also noticed: this search query https://www.google.com/search?q=Kansas+Gun+Laws+-+Reciprocity+Guide shows the correct title for the same page as in the example above. Why does google show different titles for the same page when you run different queries?

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  • Does Webmaster Tools list traffic from ads as inbound links?

    - by Mohamad
    In Webmaster Tools, under the inbound links section, do ads get counted as inbound links? I am doing a review of inbound links on a website and found that most of them are sourced from meaningless blogs and spam websites. Before I accuse anyone of not doing their job properly, I would like to know something: Is it possible that those inbound links were generated when an ad for the website appeared on the spam website? An SEO firm was paid handsomly to generate inbound links and I am afraid all they did was submit material to spam blogs and websites.

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  • Browser testing - Ideas on how to tackle it efficiently

    - by Rob
    Browser testing, the bane of any web designers life! Are there any tools and/or ways in which I can efficiently test different browsers on both Mac and PC? I not only want to test different browsers but also different versions of each browser. My current setup is on a Mac running VirtualBox with Windows Vista installed. This allows me to test both Mac and PC but the complications arise when trying to test different versions of browsers. Any one have any ideas?

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  • Why is Google not indexing my forum?

    - by jsoldi
    I have this web site that as you can see on the top right has is a "Forums" button that links to my forums. My problem is that if, for instance, I make a Google search "site:heliumscraper.com answers" I don't get any result, even though the word "answers" is in the forum's board index and it has been there for a few months already. I don't have a robots file. I also uploaded a sitemap to Google that contained the forum. I'm thinking the problem might be the fact that the only link from my main page to the forum opens in a new window. Could this be the problem?

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  • phpbb users table entries deletion and its effects. what are all the clean up work before deleting an user

    - by Jayapal Chandran
    I am writing a window program which will run from the system tray. which will ping my phpbb board site to fetch new users registration information. So with the result i can check whether the user is spam user or not. if i feel it is a spam user then i will delete that entry from the users table. before deleting the users table what are all the other table that i should delete. so that there will not be any unlinked references which will then in due course of time gets numerous and waste of disk space. so i want to know what i should do before deleting an user so that all his other activities should be cleaned off before i deleting a user.

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  • Stopping duplicate H1 and title from dynamic content

    - by codemonkey
    I have a web site where there are lots of dynamically (database driven) created pages. These pages are basically used to show uploaded images The pages look a bit like this URL: http://www.mywebsite.com/page-id/page-title/ H1: View from the sea This is a big issue because I might have 10 other pages with the title: 'View from the sea'. I know the simple solution would be to make sure the pages are named differently but I have lots of users on the web site so it's not that simple. What do you guys think to putting the page-id with the page-title in the H1 tag? So it might read 437 - View from the sea. I need to differentiate the h1 titles. I think using the page-id would help but if anyone has a better solution that would be great! Thanks in advance

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  • How do I get Paypal or a merchant account for a marketplace style web site?

    - by Brett G
    I'm having trouble getting approved for a merchant account for my website. Basically I have expert users and users. Expert users provide a service through my website which they set their own rates. Users purchase the services, then pay me, I give 90% to the expert users. I have been told this is factoring.. Is the way around this, a system like freelancer.com does? Where users deposit money into their freelancer account, then pay for the services they won? What are the negatives to this system? What about sites like 99designs? They accept CC payments and then pay the winning designer. How are some sites doing this but I'm having so much trouble getting approved?

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  • last-modified/etags - to include or not?

    - by Kae Verens
    Google's PageSpeed plugin suggests that a website should include Last-Modified and ETag headers: Specify a cache validator "Resources that do not specify a cache validator cannot be refreshed efficiently. Specify a Last-Modified or ETag header to enable cache validation" However, Apache suggests that by not including them at all, we speed up websites by eliminating If-Modified-Since and If-None-Match requests: http://www.askapache.com/htaccess/apache-speed-last-modified.html these are in direct opposition - which should be implemented? I'm leaning towards Apache's suggestion, as when I want a file cached, I don't want it refreshed.

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  • Server overhead caused by bots?

    - by giuseppe
    I have one customer website causing overhead (http://www.modacalcio.it/en/by-kind/football-boots.html). With htop opened, I am trying navigate the website and the much load of the website is done by the ajax link being placed on the left side of the website. The website is hosted by a VPS with 3 proc and 2GB RAM, with enough hard with disk space. The real problem is that this website is new and not visited much. From the http-status module I am seeing that the overhead is caused by bots (Google bots, Bing bots, hrefs checker and so on). So I thought that's probably due to those spiders trying to crawl all those links at once - could this be causing this overhead? I have also put rel="nofollow" in those links, but this doesn't keep the bots away. Is there any way through code or Plesk to disable those links to those bots?

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  • What am I doing wrong in my config for MySql?

    - by Knight Hawk3
    When I load my my.conf with the config at the bottom Mysql fails to start and prints no errors. I am running Arch Linux (Updated) with the latest MySQL (5.5) and the latest nginx (Well latest in the repository, Not sure how to check. Only installed it today) I will give you any info you ask for. Thanks for helping! # The following options will be passed to all MySQL clients [client] #password = your_password port = 3306 socket = /var/run/mysqld/mysqld.sock # Here follows entries for some specific programs # The MySQL server [mysqld] port = 3306 socket = /var/run/mysqld/mysqld.sock skip-locking key_buffer = 16K max_allowed_packet = 1M table_cache = 4 sort_buffer_size = 64K read_buffer_size = 256K read_rnd_buffer_size = 256K net_buffer_length = 2K thread_stack = 64K # Don’t listen on a TCP/IP port at all. This can be a security enhancement, # if all processes that need to connect to mysqld run on the same host. # All interaction with mysqld must be made via Unix sockets or named pipes. # Note that using this option without enabling named pipes on Windows # (using the “enable-named-pipe” option) will render mysqld useless! # #skip-networking server-id = 1 # Uncomment the following if you want to log updates #log-bin=mysql-bin # Uncomment the following if you are NOT using BDB tables skip-bdb # Uncomment the following if you are using InnoDB tables #innodb_data_home_dir = /var/lib/mysql/ #innodb_data_file_path = ibdata1:10M:autoextend #innodb_log_group_home_dir = /var/lib/mysql/ #innodb_log_arch_dir = /var/lib/mysql/ # You can set .._buffer_pool_size up to 50 – 80 % # of RAM but beware of setting memory usage too high #innodb_buffer_pool_size = 16M #innodb_additional_mem_pool_size = 2M # Set .._log_file_size to 25 % of buffer pool size #innodb_log_file_size = 5M #innodb_log_buffer_size = 8M #innodb_flush_log_at_trx_commit = 1 #innodb_lock_wait_timeout = 50 skip-innodb [mysqldump] quick max_allowed_packet = 16M [mysql] no-auto-rehash # Remove the next comment character if you are not familiar with SQL #safe-updates [isamchk] key_buffer = 1M sort_buffer_size = 1M [myisamchk] key_buffer = 1M sort_buffer_size = 1M [mysqlhotcopy] interactive-timeout So what is my silly error?

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  • Referrer Strings

    - by WernerCD
    I'm not exactly sure how to ask this, but here I go. I work for a company that provides IT services. Our main costumer has a website developed by WebCompany.com, and I act as a maintainer/middle-man for this website for our customer. What's happening is that on the front page there is a drop-down-menu with links. One link goes to a third party website - ThirdParty.com. This third party website automatically logs you in based on your IP or your referrer string. Homepage ThirdParty.com Logged in via IP or referrer string. What's happening... is Website.com is passing along inconsistent referrer strings. I've asked them to look into it and they say it's not their fault, referrer strings are handled at the browser. ThirdParty.com is actually nice enough to have IP and referrer string listed on the front page for users not logged in. So... how can I trace the referrer string so that I can figure out why http://Website.com's front page link to ThirdParty.com is showing a referrer as "None" or "Thirdparty.com" instead of "ThirdParty.com"? Their website is build in PHP. Can you force all links on a website to list "referrer" as "http://website.com/"? instead of "http://website.com/portal/1" or "http://website.com/page3"?

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  • Single page not appearing in Google Search

    - by Dan
    Description I have a static franchise website which has various sub pages each dedicated to an individual franchisee. For each franchisee the page, the only thing slightly similar between all of them are the page titles, they follow this structure: <title> Welcome to THE_COMPANY - PRODUCT_DESCRIPTION Services, THE_LOCATION </title> THE_COMPANY and PRODUCT_DESCRIPTION are the same across all franchisees, however THE_LOCATION changes depeding on where they are located in the UK. Each franchisee page has the following <meta /> tags: <meta name="DC.creator" content="user"/> <meta name="DC.format" content="text/html"/> <meta name="DC.language" content="en"/> <meta name="DC.date.modified" content="2014-01-23T11:22:31+00:00"/> <meta name="DC.date.created" content="2014-01-23T11:22:09+00:00"/> <meta name="DC.type" content="Page"/> <meta name="DC.distribution" content="Global"/> <meta name="robots" content="ALL"/> <meta name="distribution" content="Global"/> The main content on each franchisee page is completely different. The Problem There is one particular franchisee page, located in Area A.. Which will not appear in Google Search results at all. However every single other franchisee (if you Google Search for "THE_COMPANY, THE_LOCATION" is number 1). And if I do the same search on Bing, Yahoo or DuckDuckGo, the Area A franchisee is the first result on all of them. Has Google for some reason black listed one page on the site? What I Have Tried Ensuring the page is referenced in my sitemap.xml file 'Fetching as Google Bot' the link www.the_company.co.uk/areaa When that came back as OK I would submit to index Resubmitting the sitemap.xml file in Webmaster Tools Linking to the Area A page from another pages content For this I also waited about 3 weeks before checking again to give Google time to re-index Making a change to the page content and waiting another 2 / 3 weeks Removing the page completely and recreating it with an alternative URL The closest thing I have found to this issue is this StackOverflow question but this particular franchisee has existed for almost a year, it used to appear on Google searches however no longer does. I'm guessing the Panda update wasn't too happy with something on the page, but it hasn't effected anything else on the site and I am at a loss for things to try. I would greatly appreciate any information or thoughts as to what could have caused this Thanks. Update In line with Daniel Fukudas answer below, I have followed some of his steps but everything seems to check out alright: HTTP Headers HTTP/1.1 200 OK => Date => Tue, 25 Feb 2014 16:31:29 GMT Server => Zope/(2.12.16, python 2.6.6, linux2) ZServer/1.1 Content-Length => 40078 Expires => Sat, 01 Jan 2000 00:00:00 GMT Content-Type => text/html;charset=utf-8 Content-Language => en Vary => Accept-Encoding Connection => close Robots <meta /> tag: <meta name="robots" content="ALL"/> I have updated this <meta /> tag to read content="INDEX" instead now. robots.txt: User-agent: * Disallow: User-Agent: Googlebot Disallow: /*sendto_form$ Disallow: /*folder_factories$ Using site:THE_COMPANY.co.uk: Searching for 'AREA A site:THE_COMPANY.co.uk' does not return the page, but regardless of that searching just for site:THE_COMPANY.co.uk will not necessarily return every indexed page, or so I understand... Update It appears Google likes to drop pages every now and then from the index, despite my steps above, I left the site alone and the page appeared back in the SERPs by itself.

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  • Page Spamming via locations

    - by codemonkey
    Hi guys I am new here so please be gentle :) I have created a web page for a small mail order business. The page asks the reader if they are in need of a supplier for products in their "area" and if they have ever been let down by a supplier in that "area" etc. It also lists all the local villages and hamlets around the [area] where they can also supply too. This page is dynamically created and the [area] changes and so do the small towns that are local to the town. The page also contains information on the products so the word count vs town names is not stupid. An example of one of the URL would be www.website.com/1014/Halesowen/ It basically covers the whole of the UK so around 800 main towns with 28,000 local villages. The URL changes, so does the title and h1 tags, also each page is Geo coded for that town. My question really is this a good or bad idea? Is it a black hat technique ? I have been told if I have to ask the question then it probably is but the site does supply to all these areas just as any mail order company does and would like to get listed higher in each town for the products. I have seen this done on a few sites but only with a few targeted towns and not the whole of the UK so I would be really interested in your guys thoughts on this. I would post the URL to the site but as I am new here I am a bit unsure of the rules regarding posting links. The whole site needs a lot of other onsite SEO work doing and I will be doing that over the next few weeks. I look forward to your views on this. p.s. If I am allowed to post the URL without getting into trouble so you can see it someone let me know? Thanks in advance

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  • Assign subdomains to separate ports on web server

    - by Michael Frank
    I have set up an Abyss web server as a little experiment, and I want to know if it is possible to assign subdomains to different ports on the machine the web server is running on. I have a couple webUIs that I'd like to assign subdomains: 192.168.1.1:8000 becomes example.com/webui1/ 192.168.1.1:8001 becomes example.com/webui2/ The webUIs are available by accessing their ports via example.com:8000. I have tried using a reverse proxy, but it seems that this is only usable on one internal IP at a time. What other options do I have? Answer is good, but my current set up doesn't meet the requirements. Abyss Web Server X2 is required to use Virtual Hosts with Abyss.

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  • Google Analytics showing more unique visitors than there are pages on an intranet site

    - by DDEX
    I take care of a company intranet and measure the traffic with GA. I am absolutely sure that there are no more than 5000 URLs in our company and it is impossible to check the intranet from outside the company network. Yet when I check the number of Unique Visitors (UV) in the last year GA says there were 36.500 of them. How is that possible? I thought UV should measure each URL only once in the given time period. Could anybody explain how this actually works? Can it be that the cookie trackers expire after some time and are counted more then once?

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  • Already have Merchant Account, what info will my Gateway need?

    - by Anonymous Coward
    I have a client who already has a merchant account for their physical store. What specific information about the merchant account will my client need to get from his bank to link it up to an online payment gateway that we will be using for the store? -----edits below -"my merchant account" changed to "the merchant account" -It is noted that my client will need to get a "high-risk" merchant account separate from his existing physical stores merchant account. -Though the question is essentially answered, for clarification: We plan to minimize our PCI compliance needs by utilizing something like Braintree's Transparent Redirect or the CRESecure iForm. So the gateway we would need to give the merchant account info to would be either of those two. Though, the CRESecure method would have yet one more step added into the mix since they would forward data to another payment provider. It is now assumed that the best place to field this question is to the support team at Braintree or CRESecure.

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  • Looking for someone to point me in the right direction. I want to learn how to use hosted servers

    - by Leisure
    TL;DR: I want a Java program to run on a server, I want the server to forward a particular port from external to internal IP, I want store a few files on the server. Guides please. So I made a hack job Java program that acts as a server for my android application. It stores data in text files and HTML files, uploads them via FTP to my webhost, and manages socket connections (using port forwarding) with any phones connected. Right now I'm running it on NetBeans on my home computer. I know that it will probably slow down or crash once about 50 phones are connected at once. Is there any way I can run this program on a server with a high bandwidth? Can someone please find me a guide for that? I'm noob and don't know where to start looking. I seriously don't know anything about renting or using servers - I need a nice guide, and recommendations. My requirements for the server: Can handle about 2k socket connections at once Can run my Java code and store my txt files Can give me a port and an IP address so TCP/IP clients can be connected My budget: $50 CAD per month. Please someone set my ship sailing in the right direction, I really don't know where to look for resources.

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  • Server outputs the sourcecode of PHP page

    - by Akhilesh B Chandran
    I have a Shared Hosting package with HostGator. In it, I'm hosting around 4 websites. They are just some simple sites that doesn't likely to attract more visitors. But a few days ago, when I accessed one of my sites(via a browser), it outputted the PHP code of index.php, instead of outputting it as HTML. I think, at that time, the server was a bit busy or something. I heard that, Facebook also have got a similar condition where the home page's code was made available. So, how do I take preventive measures for this ? I always use phpBB forum's style of coding. That is, each sub pages, common functions, etc. are separated into subfolders. And in PHP, I would just include_once() or require_once() it. Also, these subfolders have a .htaccess file in which I have set the deny permission to the files inside it from outside. Also, in the main page(index), I would define a constant. And the first line of the subpages(which is situated in separate folders) is to check whether this constant is set. If not, calls die(). I am looking forward for solutions to this problem of outputting raw code when the page is accessed. Thanks in advance :)

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  • Is there a ways to see granular per-visit data in Google Analytics?

    - by jakub.g
    I've started using Google Analytics very recently and I'm a bit lost with the sea of options (have been using Sitemeter before for some time). I've clicked through the service a lot but couldn't find what I'm accustomed to. I can see multitude of aggregated statistics in GA like: charts of browser share lists of country share lists of most visited URLs within the page and so on, but I would actually like to analyze each of the visits themselves. Something like: User X, France, Chrome, 7 pageviews between 18:01 and 18:15, entered on a.htm and exited on b.htm User Y, UK, Firefox, 1 pageview at 18:20, entered on c.htm Is there an easy way to see the reports in this way (perhaps by clicking a link to a separate page to see that particular session's stats)? How to navigate there if so?

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