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  • Cannot figure out how to take in generic parameters for an Enterprise Framework library sql statemen

    - by KallDrexx
    I have written a specialized class to wrap up the enterprise library database functionality for easier usage. The reasoning for using the Enterprise Library is because my applications commonly connect to both oracle and sql server database systems. My wrapper handles both creating connection strings on the fly, connecting, and executing queries allowing my main code to only have to write a few lines of code to do database stuff and deal with error handling. As an example my ExecuteNonQuery method has the following declaration: /// <summary> /// Executes a query that returns no results (e.g. insert or update statements) /// </summary> /// <param name="sqlQuery"></param> /// <param name="parameters">Hashtable containing all the parameters for the query</param> /// <returns>The total number of records modified, -1 if an error occurred </returns> public int ExecuteNonQuery(string sqlQuery, Hashtable parameters) { // Make sure we are connected to the database if (!IsConnected) { ErrorHandler("Attempted to run a query without being connected to a database.", ErrorSeverity.Critical); return -1; } // Form the command DbCommand dbCommand = _database.GetSqlStringCommand(sqlQuery); // Add all the paramters foreach (string key in parameters.Keys) { if (parameters[key] == null) _database.AddInParameter(dbCommand, key, DbType.Object, null); else _database.AddInParameter(dbCommand, key, DbType.Object, parameters[key].ToString()); } return _database.ExecuteNonQuery(dbCommand); } _database is defined as private Database _database;. Hashtable parameters are created via code similar to p.Add("@param", value);. the issue I am having is that it seems that with enterprise library database framework you must declare the dbType of each parameter. This isn't an issue when you are calling the database code directly when forming the paramters but doesn't work for creating a generic abstraction class such as I have. In order to try and get around that I thought I could just use DbType.Object and figure the DB will figure it out based on the columns the sql is working with. Unfortunately, this is not the case as I get the following error: Implicit conversion from data type sql_variant to varchar is not allowed. Use the CONVERT function to run this query Is there any way to use generic parameters in a wrapper class or am I just going to have to move all my DB code into my main classes?

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  • Unleash Oracle Premier Support's Advanced Proactive Capabilities

    - by swalker
    Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support's proactive capability portfolio can help you prevent, resolve, and upgrade. Join thousands of Oracle customers and partners who are already taking advantage of proactive support. Are You Ready To Get Proactive? Bookmark the proactive capabilities portfolio and start exploring Oracle Premier Support's proactive support capabilities. Search "Get Proactive" in My Oracle Support to view the knowledge, tools and communities available through product specific pages. Act now to get started! Questions? Contact Oracle’s "Get Proactive" team today.

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  • Now Available:Oracle Utilities Customer Self Service Version 2.1

    - by Roxana Babiciu
    The Oracle Utilities Global Business Unit is pleased to announce the general availability of Oracle Utilities Customer Self Service 2.1. It is ready for customers and partners to download and install via the Oracle Software Delivery Cloud. Key Features & Benefits: Oracle Utilities Customer Self Service 2.1 includes several new capabilities and enhancements including significantly improved Commercial Account Management and Advanced Notification Management using a new Oracle Utilities Notification Center module (licensed separately). These include the following: Advanced Notification Management Online Issues and Forms Management • Budget Management and Billing for Billed Budgets Prepaid User Dashboard Enhanced Usage Details Web Presentment Start/Stop/Transfer Service Automation Payment Arrangement Automation Account Sets Management for Large Commercial Customers Multiple Account Usage Data Aggregation, Comparison, and Data Download Multiple Account Financial History Mobile Outage Maps More information can be found on OPN

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  • Oracle Coherence-Free Hands On Technical Workshop –July 11th 2013 London

    - by JuergenKress
    Oracle Coherence-Free Hands On Technical Workshop    WHEN                       WHERE              HOW TO REGISTER Thursday 11th of July 2013 9:30am- 4pm Oracle Corporation UK Ltd. One South Place, London EC2M 2RB Fill in the form at the bottom of this page For details and registration please visit the C2B2 website WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: C2B2,Coherence,Education,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Call For Papers Oracle Open World 2011

    - by Jürgen Kress
    You want to attend Oracle Open World 2011? Make sure you submit your paper to become a speaker and receive a free full conference pass! General Information Submission Information Content Program Policies Tips and Guidelines What papers we would like to see? Your SOA & BPM success stories using our OFM11g technology. Make sure you talk about best practice, methodology and lessons learned maybe together with your customers. We are highly interested how you do use the complete stack e.g. ADF, OER, OSR, OSB,  BPEL, BPMN, Webcenter, E2.0 and BI within your projects. For additional call for papers please visit our wiki. For more information about our SOA Partner Community activities at OOW 2011 become a member for registration please visit www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: Call for papers,Oracle Open World,Oracle Open World 2011,OOW,OOW 2011,Oracle,OPN,Jürgen Kress

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  • Can the update manager download only a single package at a time?

    - by SaultDon
    I need the update manager to only download a single package at a time and not try to download multiple packages at once. My slow internet cannot handle multiple connections; slows the download to a crawl and some packages will reset themselves halfway through when they time-out. EDIT When using apt-get update multiple repositories get checked: When using apt-get upgrade multiple packages are downloaded:

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  • Award-Winning Architects at Oracle OpenWorld

    - by Bob Rhubart
    "The Winner," a sculpture by John J. Seward Jr. The role of the IT architect may be the most hotly debated and unjustly maligned role in IT. But at this year's Oracle OpenWorld in San Francisco several architects will enjoy some much-deserved recognition through the Oracle Magazine Technologist of the Year Awards. Part of the Oracle Excellence Awards, the Technologist of the Year Awards "honor Oracle technologists for their cutting-edge solutions using Oracle products and services." Seven of the ten Technologist of the Year categories honor architects: Technologist of the Year: Big Data Architect Technologist of the Year: Cloud Architect Technologist of the Year: Enterprise Architect Technologist of the Year: Mobile Architect Technologist of the Year: Security Architect Technologist of the Year: Social Architect Technologist of the Year: Virtualization Architect If you or one of your colleagues is an architect deserving of this recognition, click the appropriate link above to find the nomination form. Deadline for nominations is Tuesday, July 17, 2012. For more information see: Technologist of the Year Awards. See last year's winners here.

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  • custom DB logging using enterprise library 4.1

    - by Rohit
    We have to create a historical log of all the changed entities. we have defined our custom tables for this purpose. I have to incorporate this tables in Enterprise library logging block and do logging in these tables. I need to write a SP to insert values to these tables. Till now,what i have got from google is that i have to create a listener inheriting from CustomTraceListener and give my implementation of WriteMessage. What i need to know is,how will i plug my tables and SP in Enterprise library logging block.

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  • Oracle, Sponsor Officiel de la 24ème Edition du Congrès HR

    - by Louisa Benchekor
    Congrès HR : l’événement phare de la Communauté RH Venez rencontrer les Experts Oracle et découvrir comment l’offre Fusion HCM coexiste avec les offres PeopleSoft, Oracle E-Business Suite, JD Edwards HCM. Participez au rendez-vous incontournable de la fonction RH: votre lieu d'échanges et de décryptage de l'actualité RH un réseau de Décideurs et de Spécialistes une plate-forme pour benchmarker avec 700 homologues Oracle : Sponsor Officiel du Congrès HR Oracle est sponsor de cette nouvelle édition qui se tiendra les 3 & 4 octobre prochain au Pré-Catelan. A cette occasion, Oracle animera une conférence le 4 octobre avec l’un de ses clients, autour de la problématique suivante : Quelles stratégies privilégier dans un contexte d’internationalisation croissante des organisations et de concurrence accrue ? Cliquez ici pour télécharger le programme détaillé des conférences. Plus d’information sur l’événement sur www.congreshr.com.

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  • OpenJDK In The News: Oracle Outlines Roadmap for Java SE and JavaFX at JavaOne 2012

    - by $utils.escapeXML($entry.author)
    The OpenJDK Community continues to host the development of the reference implementation of Java SE 8. Weekly developer preview builds of JDK 8 continue to be available from jdk8.java.net.OpenJDK continues to thrive with contributions from Oracle, as well as other companies, researchers and individuals.The OpenJDK Web Site Terms of Use was recently updated to allow work on Java Specification Requests (JSRs) for Java SE to take place in the OpenJDK Community, alongside their corresponding reference implementations, so that specification leads can satisfy the new transparency requirements of the Java Community Process (JCP 2.8).“The recent decision by the Java SE 8 Expert Group to defer modularity to Java SE 9 will allow us to focus on the highly-anticipated Project Lambda, the Nashorn JavaScript engine, the new Date/Time API, and Type Annotations, along with numerous other performance, simplification, and usability enhancements,” said Georges Saab, vice president, Software Development, Java Platform Group at Oracle. “We are continuing to increase our communication and transparency by developing the reference implementation and the Oracle-led JSRs in the OpenJDK community.”Quotes taken from the 14th press release from Oracle mentioning OpenJDK, titled "Oracle Outlines Roadmap for Java SE and JavaFX at JavaOne 2012".

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  • Oracle Developer Day, Warsaw, March 28th 2012

    - by Ruxandra Radulescu
    Java doesn't begin and end with the server – Java is everywhere. From servers and desktop applications to mobile devices, wireless sensors, smart cards, and TVs, Java is the world's most widely used software development language and platform - the choice of more than 9 million developers worldwide. Learn how Java technology can enrich your development experience at this one day event, on 28th of March 2012 in Warsaw. This event is designed for developers, project managers and architects interested in: Java EE 6 Java FX Java Web Services Oracle ADF and Weblogic Server Oracle SOA, BPM and BAM Network with peers, see cutting edge demonstrations from Oracle experts, and code your way through demo workshops. Here are some interesting hands-on sessions from the agenda: - Rapid Java EE 6 Application Development - What's New in NetBeans IDE 7.1? - Getting Started with Pluggable Desktop Development - Supercharge your productivity in Building Applications with Oracle ADF - Live Demo - Charting with ADF Data Visualization Components - Managing Auctions with Oracle SOA Suite -Live Demo  Register Now

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  • April Edition of the Oracle E-Business CRM Support Newsletter Available

    - by Oracle_EBS
    The April Edition of the Oracle E-Business Customer Relationship Management (CRM) Support Newsletter Document ID  1320611.1 is now available on My Oracle Support. Highlights of the April Edition include: Upgrading Customizations within EBS New Format for 12.1.3 Documentation E-Business Suite Recommended Upgrades Communities Update Directed and Useful content targeted by CRM Product Available EBS CRM Webcasts …and More! It is also worth noting that the My Oracle Support Communities, http://communities.oracle.com, are always available for quick answers to your questions.   Also, please always feel free to write us at [email protected] with any feedback on the CRM newsletter, communities or any other feedback you wish to share.

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  • Oracle Private Cloud Solutions

    - by user462034
    To enable organizations to have complete control and visibility over security, compliance, and service levels, Oracle also helps organizations build, deploy, and manage their own cloud environments, including integrated application, platform, and infrastructure products and solutions. Oracle’s private cloud offerings include Oracle Cloud Applications. A complete and modular set of enterprise applications, engineered from the ground up to be cloud-ready and to coexist seamlessly in mixed environments. Oracle Cloud Platform. A shared and elastically scalable platform for consolidation of existing applications and new application development and deployment. Oracle Cloud Infrastructure. A complete selection of servers, storage, networking fabric, virtualization software, operating systems, and management software to support diverse public and private cloud applications. 

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  • oracle certification

    - by Victor
    I am a j2ee developer with 6+ yrs of experience. I have scjp1.4 and scwcd 1.4. To puruse my dream of becoming an architect, I wish to round out my knowledge and make my knowledge base broader. To that respect, I have decided to take the 1Z0-047 Oracle Database SQL Expert Exam as a first step. My questions are: What is a good book/resource for this? Should I follow this website http://www.sql-ex.ru/certification/certification.php Also after completing this ceritificate, will I get a physical certificate that I will put on my resume?

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  • Learn about CRM and CX at Oracle Days 2012

    - by Richard Lefebvre
    Oracle Day 2012 features learning tracks and sessions tailored for accelerating your business in today’s environment. Oracle simplifies IT by investing in best-of-breed technologies at every layer of the technology stack and engineering them to work together so you can focus on driving your business forward. Throughout its history, Oracle has proved it can address the most complex IT challenges and solve the business problems of our customers. Discover Oracle’s strategy for powering innovation in the areas of Cloud, Social, Mobile, Business Operations, Data Center Optimization, Big Data and Analytics. Oracle Day 2012: Tracks     Engine for Growth: The business for optimized data center Powering innovation for your enterprise applications Architect your cloud: A blueprint for Cloud builders See more, Act faster: powering innovation with analytics Business operations: Powering business innovation Customer Experience: Empowering people, powering brands Check out the agenda at local even for more details

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  • Live Webcast: Introducing Oracle Identity Management 11gR2

    - by B Shashikumar
    Please join Oracle and customer executives for the launch of Oracle Identity Management 11g R2, the breakthrough technology that dramatically expands the reach of identity management to cloud and mobile environments. Until now, businesses have been forced to piece together different kinds of technology to get comprehensive identity protection. The latest release of Oracle Identity Management 11g changes all that. Only Oracle Identity Management 11gR2 allows you to: Unlock the potential of cloud, mobile, and social applications Streamline regulatory compliance and reduce risk Improve quality of service and end user satisfaction Don't leave your identity at the office. Take it with you on your phone, in the cloud, and across the social world. Register now for the interactive launch Webcast and don’t miss this chance to have your questions answered by Oracle product experts.Date: Thursday, July 19, 2012 Time: 10am Pacific / 1pm Eastern

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  • Executive overview of Oracle Fusion Applications in 1-day from your desktop

    - by swalker
    Designed from the ground up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Oracle Fusion Applications are 100% open-standards-based business applications that set a new standard for the way we innovate, work, and adopt technology. Learn more about them: Oracle University has scheduled a 1–day executive overview as a Live Virtual Class on the following dates: 18 November 22 November 1 December 2 December Your OPN discount applies to the standard price shown on the website. New In Class and Online dates will be shared on education.oracle.com. Book online or contact your local Oracle University representative for scheduling requests and more information.

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  • New release of Oracle Process Accelerators (11.1.1.6.2

    - by JuergenKress
    Press release delivers Industry-focused solutions including Incident Reporting (Public Sector) and Loan Origination (Financial Services). lSO updated Travel Request Management (TRM), Document Routing and Approval (DRA), and Internal Service Requests (ISR). All BPM material is available at our SOA Community Workspace (SOA Community membership required): Presentation | Data Sheet | White paper Download Process Accelerators and Collateral - OTN SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: bpm,process accelerators,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Zur Erinnerung: Oracle PartnerNetwork Kickoff am 26. Juni

    - by A&C Redaktion
    Heute möchten wir Sie daran erinnern, dass wir kommenden Dienstag mit Ihnen - live und online - in das neue Fiskaljahr starten möchten:  Beim Oracle PartnerNetwork FY13 Kickoff Am Dienstag, 26. Juni 2012 Um 15:00 Uhr (MESZ) Judson Althoff, Oracle Senior Vice President Worldwide Alliances & Channels, und andere Oracle Executives informieren Sie über die Neuerungen im FY13 und welche Vorteile Ihnen das Oracle Portfolio bieten kann. Wenn Sie sich noch nicht angemeldet haben, können Sie das hier nachholen. Wir freuen uns darauf, Sie online zu sehen. Ihr Oracle PartnerNetwork Team

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  • Oracle Transportation Management 6 Essentials (1Z1-578) Certified Implementation Exam Is Available In Beta

    - by swalker
    The Oracle Transportation Management 6 Essentials (1Z1-578) exam beta, available until December 23, is designed for individuals who possess a strong foundation and expertise in selling or implementing Oracle Transportation Management solutions. This certification exam covers topics such as OTM Core Functionality and Shipment Planning Overview, Fleet Management and Payment, Agents, Multi-Legs, Multi-Stops and Workflows. Up-to-date training and field experience are recommended. The Oracle Transportation Management Implementation Specialist certification recognizes OPN members as OPN Certified Specialists. This certification differentiates OPN members in the marketplace by providing a competitive edge through proven expertise, and helps the OPN member's partner organization qualify for the Oracle Transportation Management Specialization. Take advantage of a free exam now and send your request for a beta exam voucher to [email protected].

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  • ?Pick-Up???????Oracle JRockit????·????|WebLogic Channel|??????

    - by ???02
    ????Java?????????????????????????????????- ????????????????????????????????????????- ???????????????????????????????????????????????JRockit????·????????????????????????????????JRockit????·?????JVM???????????????JVM???????JVM?????Java???????????????????????????????????????????????????????????????????????????????????????????????·??????????????????????????????JVM??????????????Java??????????????????????????????????????????????·???????????????????????????????????????JRockit????·??????JVM???????????????JRockit Mission Control???????????????????????????????????????????????????????JRockit????·???????3????1) ????????JRockit????·???????????????????????????????????????????????????????????????????????????????????????????????????·????????????????????·?????????????????2) ????·????????????????????????????????JRockit????·??????????·??????????????????????????????????????????????????????????????????????????????????????????????????????3)???????????JRockit????·???????????????????????????????????????????JRockit????·?????????????JRockit????·??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????:* ????·?????????????????????·?????????????????????????·??????* ?????????????????????????????????????????????????????ID?????????????????????????????????????????????????????????????????????·????????????????????????????????????????????????????????????????????JRockit????·?????UI???????????????????????????????????????JRockit????·????·??·???·??????C???????????????????????·???????JRockit????·?????????????????????????????????????????????????????????????????????????????????????1%??????????????????????????????????????????JRockit????·???????????????????????????????????????????????????????????1???????????????????????????????????????????????????????????????????????JRockit????·????????????????????????????????????????????????2??????????1)?????????????????????????2)???????????????????????????????????????????????????????????????????JRockit????·????????????????????????????????????????????????????????????????????????? ???????????·???? JRockit????·?????????????????????????????????????????????????·???????????????????????????????????????JRockit????·????·????????????????????·????????????????????????????????????????????????????????????????????·???????????????????????·??????????????????????????????????????????????·???????????????????????????????????????????????·??????????????????????????????????????????????????????????????????????????·?????????????????????????????????????????????????????????????/????????????????????????????????????????????????JRockit????·?????????????????????????·?????????????????????????????????????????????????????????????????????·???????????????????????????????????????????????????????·?????????????????????????????????????????????????????????????????JRockit Mission Control Client??? JRockit????·????????????????????Oracle JRockit Mission Control Client???????????JRockit Mission Control Client???????????????????·??????????????????Java??????????????????????????????·?????????????????·???????JRockit Mission Control?????JRockit Mission Control????????????? ????????¦ Oracle JRockit????·????·?????·???¦ Oracle JRockit Mission Control Client???¦ Oracle JRockit???????????????????·???¦ Oracle JRockit JDK ???????????

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  • ???????/???DB??????????!???????Oracle?????????????

    - by user788995
    ????? ??:2012/01/23 ??:??????/?? Oracle ?????DB??????????????11gR2 ??????????????????????????DB??????????????????????????????? Oracle Maximum Availability Architecture(MAA)???????? ?????????????????? / ????(?) ~ ?????????????????(?) ~ ??????????????????(?) ~ ?????????????????????????????????? - Flashback TechnologyOracle DB ???????????·????????? ????????? ????????????????? http://otndnld.oracle.co.jp/ondemand/otn-seminar/movie/111128_B-1_OracleMAA.wmv http://otndnld.oracle.co.jp/ondemand/otn-seminar/movie/mp4/111128_B-1_OracleMAA.mp4 http://www.oracle.com/technetwork/jp/ondemand/db-technique/b-1-oraclemaa-1448352-ja.pdf

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  • Clouds Everywhere But not a Drop of Rain – Part 3

    - by sxkumar
    I was sharing with you how a broad-based transformation such as cloud will increase agility and efficiency of an organization if process re-engineering is part of the plan.  I have also stressed on the key enterprise requirements such as “broad and deep solutions, “running your mission critical applications” and “automated and integrated set of capabilities”. Let me walk you through some key cloud attributes such as “elasticity” and “self-service” and what they mean for an enterprise class cloud. I will also talk about how we at Oracle have taken a very enterprise centric view to developing cloud solutions and how our products have been specifically engineered to address enterprise cloud needs. Cloud Elasticity and Enterprise Applications Requirements Easy and quick scalability for a short-period of time is the signature of cloud based solutions. It is this elasticity that allows you to dynamically redistribute your resources according to business priorities, helps increase your overall resource utilization, and reduces operational costs by allowing you to get the most out of your existing investment. Most public clouds are offering a instant provisioning mechanism of compute power (CPU, RAM, Disk), customer pay for the instance-hours(and bandwidth) they use, adding computing resources at peak times and removing them when they are no longer needed. This type of “just-in-time” serving of compute resources is well known for mid-tiers “state less” servers such as web application servers and web servers that just need another machine to start and run on it but what does it really mean for an enterprise application and its underlying data? Most enterprise applications are not as quite as “state less” and justifiably so. As such, how do you take advantage of cloud elasticity and make it relevant for your enterprise apps? This is where Cloud meets Grid Computing. At Oracle, we have invested enormous amount of time, energy and resources in creating enterprise grid solutions. All our technology products offer built-in elasticity via clustering and dynamic scaling. With products like Real Application Clusters (RAC), Automatic Storage Management, WebLogic Clustering, and Coherence In-Memory Grid, we allow all your enterprise applications to benefit from Cloud elasticity –both vertically and horizontally - without requiring any application changes. A number of technology vendors take a rather simplistic route of starting up additional or removing unneeded VM as the "Cloud Scale-Out" solution. While this may work for stateless mid-tier servers where load balancers can handle the addition and remove of instances transparently but following a similar approach for the database tier - often called as "database sharding" - requires significant application modification and typically does not work with off the shelf packaged applications. Technologies like Oracle Database Real Application Clusters, Automatic Storage Management, etc. on the other hand bring the benefits of incremental scalability and on-demand elasticity to ANY application by providing a simplified abstraction layers where the application does not need deal with data spread over multiple database instances. Rather they just talk to a single database and the database software takes care of aggregating resources across multiple hardware components. It is the technologies like these that truly make a cloud solution relevant for enterprises.  For customers who are looking for a next generation hardware consolidation platform, our engineered systems (e.g. Exadata, Exalogic) not only provide incredible amount of performance and capacity, they also reduce the data center complexity and simplify operations. Assemble, Deploy and Manage Enterprise Applications for Cloud Products like Oracle Virtual assembly builder (OVAB) resolve the complex problem of bringing the cloud speed to complex multi-tier applications. With assemblies, you can not only provision all components of a multi-tier application and wire them together by push of a button, other aspects of application lifecycle, such as real-time application testing, scale-up/scale-down, performance and availability monitoring, etc., are also automated using Oracle Enterprise Manager.  An essential criteria for an enterprise cloud to succeed is the ability to ensure business service levels especially when business users have either full visibility on the usage cost with a “show back” or a “charge back”. With Oracle Enterprise Manager 12c, we have created the most comprehensive cloud management solution in the industry that is capable of managing business service levels “applications-to-disk” in a enterprise private cloud – all from a single console. It is the only cloud management platform in the industry that allows you to deliver infrastructure, platform and application cloud services out of the box. Moreover, it offers integrated and complete lifecycle management of the cloud - including planning and set up, service delivery, operations management, metering and chargeback, etc .  Sounds unbelievable? Well, just watch this space for more details on how Oracle Enterprise Manager 12c is the nerve center of Oracle Cloud! Our cloud solution portfolio is also the broadest and most deep in the industry  - covering public, private, hybrid, Infrastructure, platform and applications clouds. It is no coincidence therefore that the Oracle Cloud today offers the most comprehensive set of public cloud services in the industry.  And to a large part, this has been made possible thanks to our years on investment in creating cloud enabling technologies.  Summary  But the intent of this blog post isn't to dwell on how great our solutions are (these are just some examples to illustrate how we at Oracle have approached this problem space). Rather it is to help you ask the right questions before you embark on your cloud journey.  So to summarize, here are the key takeaways.       It is critical that you are clear on why you are building the cloud. Successful organizations keep business benefits as the first and foremost cloud objective. On the other hand, those who approach this purely as a technology project are more likely to fail. Think about where you want to be in 3-5 years before you get started. Your long terms objectives should determine what your first step ought to be. As obvious as it may seem, more people than not make the first move without knowing where they are headed.  Don’t make the mistake of equating cloud to virtualization and Infrastructure-as-a-Service (IaaS). Spinning a VM on-demand will give some short term relief to your IT staff but is unlikely to solve your larger business problems. As such, even if IaaS is your first step towards a more comprehensive cloud, plan the roadmap around those higher level services before you begin. And ask your vendors on how they are going to be your partners in this journey. Capabilities like self-service access and chargeback/showback are absolutely critical if you really expect your cloud to be transformational. Your business won't see the full benefits of the cloud until it empowers them with same kind of control and transparency that they are used to while using a public cloud service.  Evaluate the benefits of integration, as opposed to blindly following the best-of-breed strategy. Integration is a huge challenge and more so in a cloud environment. There are enormous costs associated with stitching a solution out of disparate components and even more in maintaining it. Hope you found these ideas helpful. Looking forward to hearing your thoughts and experiences.

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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