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• How to diagnose Ubuntu CPU spikes / IO wait?

  - by Jeff Welling

  I'm using Ubuntu and every couple minutes it goes unresponsive for a half second to a full second, which isn't normally a problem but makes trying to code extremely frustrating when your trying to hit backspace or navigate the code and nothing is happening. The problem is, the freezes are so brief that top doesn't have time to show me what is spiking the CPU (assuming something is, but I don't know what else could cause this). Does anyone know how to troubleshoot this performance issue? Edit: I've tried login in with Gnome Classic (No Effects) instead of Unity but it still freezes up every once in awhile. Edit: The CPU graph doesn't seem to be showing any actual spikes so it seems you were right and my original diagnosis of CPU spikes being the problem was incorrect, I now suspect IO wait. I don't recall this happening for the brief few weeks I had Windows 7 Starter running on it though, which leads me to believe it isn't (just?) the hardware.. is there anything I can tweak to improve this? I'm using an Acer Aspire One D257, with Ubuntu 11.10. Edit: Output of dmesg is at http://paste.ubuntu.com/1060054/ and kern.log is at http://paste.ubuntu.com/1060055/

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• Leading Analyst Firm Positions Oracle in Leaders Quadrant for Web Content Management

  - by Christie Flanagan

  Gartner, Inc. has named Oracle a Leader in its latest “Magic Quadrant for Web Content Management.” Gartner’s Magic Quadrants position vendors within a particular quadrant based on their completeness of vision and their ability to execute on that vision. According to Gartner, “WCM plays an increasingly important role in business performance. It has become the central point of coordination for initiatives involving the enterprise's online presence, and these initiatives have become more sophisticated and more important to enterprises' business strategies. Thus, WCM is key for organizations wishing to execute a strategy of OCO (online channel optimization) that embraces areas such as customer experience management, e-commerce, digital marketing, multichannel marketing and website consolidation.” Gartner continued, “Leaders should drive market transformation. Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clear vision and a thorough appreciation of the broader context of OCO. They have strong channel partners, a presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technologies or vertical markets. Leaders are aware of the ecosystem in which their offerings need to fit. Leaders can: demonstrate enterprise deployments’ offer integration with other business applications and content repositories; provide a vertical-process or horizontal-solution focus.” Oracle WebCenter, the engagement platform powering exceptional experiences for customers, employees and partners, connects people and information by bringing together the most complete portfolio of portal, Web experience management, content, social, and collaboration technologies into a single integrated product suite. Oracle WebCenter also provides the foundation for Oracle Fusion Middleware and Oracle Fusion Applications to deliver a next-generation user experience.  To see the latest reports, webcasts and demonstrations about Oracle's web experience management solution, Oracle WebCenter Sites, please visit our Connected Customer Experience Resource Center.

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• What's the best way to manage error logging for exceptions?

  - by Peter Boughton

  Introduction If an error occurs on a website or system, it is of course useful to log it, and show the user a polite message with a reference code for the error. And if you have lots of systems, you don't want this information dotted around - it is good to have a single centralised place for it. At the simplest level, all that's needed is an incrementing id and a serialized dump of the error details. (And possibly the "centralised place" being an email inbox.) At the other end of the spectrum is perhaps a fully normalised database that also allows you to press a button and see a graph of errors per day, or identifying what the most common type of error on system X is, whether server A has more database connection errors than server B, and so on. What I'm referring to here is logging code-level errors/exceptions by a remote system - not "human-based" issue tracking, such as done with Jira,Trac,etc. Questions I'm looking for thoughts from developers who have used this type of system, specifically with regards to: What are essential features you couldn't do without? What are good to have features that really save you time? What features might seem a good idea, but aren't actually that useful? For example, I'd say a "show duplicates" function that identifies multiple occurrence of an error (without worrying about 'unimportant' details that might differ) is pretty essential. A button to "create an issue in [Jira/etc] for this error" sounds like a good time-saver. Just to re-iterate, what I'm after is practical experiences from people that have used such systems, preferably backed-up with why a feature is awesome/terrible. (If you're going to theorise anyway, at the very least mark your answer as such.)

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• invitation: Oracle Endeca Information Discovery Bootcamp

  - by mseika

  The Oracle Endeca Information Discovery (OEID) Boot Camp is designed to give partners an understanding of OEID’s features, and how it complements the existing Oracle Business Intelligence suite. Participants will learn how to develop & implement solutions using a Data Discovery method. Training is in EnglishWhat will be covered?The Oracle Endeca Information Discovery (OEID) Boot Camp is a three-day class with a combination of lecture and hands-on exercises, tailored to make participants aware of the Oracle Endeca Information Discovery platform, and to gain valuable skills for the implementation of projects.The course will follow a combination of lectures and hands-on lab sessions, to allow participants to apply the knowledge they have gained by extracting from sample data sources, and creating an end-user application that will be used to answer several business questions. What You Will Learn Architecture: OEID Components, use of graphs, overview of clustering OEID Installation: Architecture planning, infrastructure requirements, installation process, production hints & tips OEID Administration: Data store management, administrative operations, portal configuration, data sources, system monitoring Indexing: Integration Suite, Data source analysis, Graph (ETL) creation, record design techniques Portlets: Studio portlets, custom portlet development, querying functions Reporting: Studio applications & best practices, visualizations, EQL PrerequisitesYou must bring a laptop with you for the Hands-on labs ENVIRONMENT – LAPTOP REQUIREMENTS For the OEID boot camp, participants will perform the hands-on lab exercises using a virtual machine image. These virtual machines will be provided to participants within a cloud environment, requiring participants to bring a laptop to the Boot Camp that can access a Windows server utilizing Microsoft RDP from their laptop. Participants will not need to install any software onto their laptops, but must ensure that they have the proper software installed for their OS, to connect through RDP to a server. HARDWARE • CPU: Dual-core, x64, 1.8Ghz or higher • RAM: 2GB SOFTWARE • Microsoft Remote Desktop Client • Internet Explorer 7, Firefox, or Google Chrome This boot camp is intended for prospective implementers of Oracle Endeca Information Discovery (OEID), or those in a presales role looking to gain insight into the technical benefits of this new package. Attendees should have experience and familiarity with the basic concepts of business intelligence. Where and When ? Monday, October 15th until wednesday, October 17th included 9:00 - 18:00 Oracle France 15, boulevard Charles de Gaulle 92715 Colombes Access Register Here Limited number of seats !

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• Balancing dependency injection with public API design

  - by kolektiv

  I've been contemplating how to balance testable design using dependency injection with providing simple fixed public API. My dilemma is: people would want to do something like var server = new Server(){ ... } and not have to worry about creating the many dependencies and graph of dependencies that a Server(,,,,,,) may have. While developing, I don't worry too much, as I use an IoC/DI framework to handle all that (I'm not using the lifecycle management aspects of any container, which would complicate things further). Now, the dependencies are unlikely to be re-implemented. Componentisation in this case is almost purely for testability (and decent design!) rather than creating seams for extension, etc. People will 99.999% of the time wish to use a default configuration. So. I could hardcode the dependencies. Don't want to do that, we lose our testing! I could provide a default constructor with hard-coded dependencies and one which takes dependencies. That's... messy, and likely to be confusing, but viable. I could make the dependency receiving constructor internal and make my unit tests a friend assembly (assuming C#), which tidies the public API but leaves a nasty hidden trap lurking for maintenance. Having two constructors which are implicitly connected rather than explicitly would be bad design in general in my book. At the moment that's about the least evil I can think of. Opinions? Wisdom?

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• Pulling in changes from a forked repo without a request on GitHub?

  - by Alec

  I'm new to the social coding community and don't know how to proceed properly in this situation: I've created a GitHub Repository a couple weeks ago. Someone forked the project and has made some small changes that have been on my to-do. I'm thrilled someone forked my project and took the time to add to it. I'd like to pull the changes into my own code, but have a couple of concerns. 1) I don't know how to pull in the changes via git from a forked repo. My understanding is that there is an easy way to merge the changes via a pull request, but it appears as though the forker has to issue that request? 2) Is it acceptable to pull in changes without a pull request? This relates to the first one. I'd put the code aside for a couple of weeks and come back to find that what I was going to work on next was done by someone else, and don't want to just copy their code without giving them credit in some way. Shouldn't there be a to pull the changes in even if they don't explicitly ask you to? What's the etiquette here I may be over thinking this, but thanks for your input in advance. I'm pretty new to the hacker community, but I want to do what I can to contribute!

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• Sell More, Know More, Grow More with Oracle Sales Cloud - Webcast Oct 22nd

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Today’s sales reps spend 78 percent of their time searching for information and only 22 percent selling. This inefficiency is costing you, your reps, and every prospect that stands to benefit from your products.  Join Oracle’s Thomas Kurian and Doug Clemmans as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle’s own implementation of the solution Oracle experts will demo Oracle Sales Cloud to show you smarter selling in action. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.  Date: Tuesday, October 22, 2013 Time: 18.00 CEST / 05.00 pm BST Free of Charge - Register here /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• What's new at Oracle in Gamification?

  - by erikanollwebb

  It's been a crazy few weeks in Apps UX.  We are actively working on some gamification designs in now 4 different application product areas, as well as supporting some teams in other areas of Oracle.  Since that gets to be a pretty diverse group with a lot of resources and ideas, we've started a group in the Oracle Social Network on Gamification at Oracle.  That's limited to internal users at Oracle, but if you are interested in joining,  ping me directly for more information at [email protected]. We're planning another design jam like we did here at Oracle in May and at the Enterprise Gamification Forum in San Diego in September.  This time, we're taking the show to the UK, and hosting it with a group of customers on the Oracle Usability Advisory Board.  It should be a great event!   We're also actively designing some gamified flows which we'll be testing with users at the UKOUG to see what our customers think about some of our gamification ideas. We're looking at more feedback opportunities.  Internally, we surveyed 444 folks within Oracle about gamification and we'll be posting some of our findings on that here soon.  I'll be posting a blog on gamification for our customers at useableapps.oracle.com  in the next few weeks and I'll cross-post to here when it comes out.  So even though it's been quiet on this blog, we are busy and I'm hoping to push out more content in the next few weeks!  Would love to know what's most interesting to the folks reading so if there's something you especially want to see, feel free to comment or email me about it.

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• Desktop Fun: Mountains Theme Wallpapers

  - by Asian Angel

  Do you love to go on hikes in the mountains and enjoy the scenery? Bring those sweeping views and a touch of the great outdoors to your desktop with our Mountains Theme Wallpaper collection. Note: Click on the picture to see the full-size image—these wallpapers vary in size so you may need to crop, stretch, or place them on a colored background in order to best match them to your screen’s resolution.         For more fun wallpapers be certain to visit our new Desktop Fun section. Similar Articles Productive Geek Tips Windows 7 Welcome Screen Taking Forever? Here’s the Fix (Maybe)Desktop Fun: Starship Theme WallpapersDesktop Fun: Underwater Theme WallpapersDesktop Fun: Forest Theme WallpapersDesktop Fun: Fantasy Theme Wallpapers TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Monitor Applications With Kiwi LocPDF is a Visual PDF Search Tool Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar Manage Photos Across Different Social Sites With Dropico Test Drive Windows 7 Online

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• Two Cloudy Observations from Oracle OpenWorld

  - by GeneEun

  Now that the dust has settled from another amazing Oracle OpenWorld, I wanted to reflect back on a couple of key observations I made during the event. First, it was pretty clear that Cloud was again a big deal at this year's conference. Yes, the Oracle Database 12c announcement was also huge, but for most it was hard to not notice that Oracle continues to be "all-in" with respect to cloud computing. Just to give you an idea of the emphasis on Cloud, there were over 300 Cloud-related sessions at this year's OpenWorld. If you caught some of the demo booths in the Oracle Red Lounge, then you saw some of the great platform, application, and social services that are now part of Oracle Cloud, as well as numerous demos of private cloud products that Oracle offers. Second, during Thomas Kurian's keynote presentation on Oracle Cloud, he announced the Preview Availability of a new service called Oracle Developer Cloud Service. This new platform service will provide developers with instant access to environments to better manage the application development lifecycle in the cloud. It provides development project teams access to favorite tools like Hudson, Git, Github, wikis, and tasks to help make innovation faster, more collaborative, and more effective. There's also integration with IDEs like Eclipse, NetBeans, and JDeveloper. If you're a developer, it's an awesome addition to Oracle Cloud's platform services! Want more details about Oracle Developer Cloud Service? Click here.

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• Fusion CRM Release 7 RCDs and TOIs Now Available!

  - by Richard Lefebvre

  Fusion CRM Release 7 Release Content Documents (RCD) and Transfer of Information (TOI) presentations are now available. In addition, you can find 245 new or changed product features for Release 7 on Oracle Product Features. All the new RCDs and TOIs can be found on the Fusion Learning Center: Customer Relationship Management TOIs - Customer Center, Define Segmentation Strategy, Enterprise Contracts, Oracle Social Network, Sales, and Territory Management Business Process Model (BPM) RCDs - Customer Service, Marketing, Order Fulfillment, and Sales Financials BPM RCDs - Asset Lifecycle Management, Cash and Treasury Management, and Financial Control and Reporting Human Capital Management TOIs - Workforce Development, Compensation, Benefits, Worker Performance, Workforce Profiles, Enterprise Structures, Talent Review, Manage Transaction and Batch Processing, Delete HCM Storage Data, and Load Batch Data BPM RCDs - Compensation Management, Enterprise Information Management, Workforce Deployment, and Workforce Development Procurement TOI - Requisitions BPM RCD - Procurement Project Portfolio Management TOIs - Project Resources, Evaluate and Assign Resources, Maintain Resource Assignments, Manage Resource Demand, Manage Resource Supply, Manage Resource Utilization and Analytics, Project Management, Set Up Project Management BPM RCD - Project Management Supply Chain Management TOIs - Manage New Product Definition and Approval, Manage Product Change Orders, Product Hub, Define Item Class BPM RCDs - Materials Management and Logistics, Product Management and Supply Chain Planning Partners and customers can access the content from the following locations: Partner access: BPM RCDs and TOIs Oracle Partner Network Fusion Learning Center New Feature RCDs Oracle Product Features Customer access: TOIs My Oracle Support (Note:1528594.1) BPM RCDs My Oracle Support (Note:1559828.1) New Feature RCDs Oracle Product Features

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• Pathfinding with MicroPather : costs calculations with sectors and portals

  - by Adan

  Hello, I'm considering using micropather to help me with pathfinding. I'm not using a discrete map : I'm working in 2d with sectors and portales. However, I'm just wondering what is the best way to compute costs with this library in this context. Just to be more clear about geometrical shapes I'm using : sectors are basically convex polygons, and portals are segments that lies on sector's edge. Micropather exposes a pure virtual Graph class that you must inherate and overrides 3 functions. I understand how pathfinding works, so there's no problem in overriding those functions. Right now, my implementation give me results, i.e I'm able to find a path in my map, but I'm not sure I'm using an optimal solution. For the AdjacentCost method : I just take the distance between sector's centers as the cost. I think a better solution should be to use the portal between the two sectors, compute its center, and then the cost should be : distance( sector A center, portal center ) + distance ( sector B center, portal center ). I'm pretty sure the approximation I'm using with just sector's center is enough for most cases, but maybe with thin and long sectors that are perpendicular, this approximation could mislead the A* algorithm. For the LeastCostEstimate method : I just take the midpoint of the two sectors. So, as you understand, I'm always working with sectors' centers, and it's working fine. And I'm pretty sure there's a better way to work. Any suggestions or feedbacks? Thanks in advance!

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• Oracle is Child&rsquo;s Play&hellip;in NSW

  - by divya.malik

  A few weeks ago, my colleague Michael Seback posted a blog entry on Oracle’s acquisition of Haley.  We recently read  an interesting report from Down Under, and here was our press release on the  implementation of Oracle’s Policy automation software in New South Wales, which I thought I would share. We always love hearing about our software “at work”, and especially in the Public Sector- social services area, where it makes a big difference to people’s lives. Here were some of the reasons, why NSW chose Oracle software: “One of the things Oracle’s Policy Automation system is good at is allowing you take decision  trees and rules that are obviously written in English and code them up using very much a natural language approach,” said Holling (CIO for Human Services). “So it was quite a short process to translate the final set of rules that were written on paper into business rules that were actually embedded in the system.” “Another reason why we chose Oracle’s Automation tool is because with future versions of Siebel it comes very tightly integrated with that. It allows us to then to basically take the results of the Policy Automation survey and actually populate our client management system database with that information,” said Holling. As per Surend Dayal, North America VP, Oracle’s Policy automation has applications across a wide range of industries, including public sector—especially health and human services—also financial services, insurance, and even airline rewards programs. In other words, any business process that requires consistent, accurate decision-making where complex legislation and/or internal policies are involved. Click here to read more about Oracle and Haley.

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• How do I find information on who links to my sites?

  - by bobdobbs

  I'm trying to figure out if there's a free way to get information on backlinks to my site. I've had webmaster tools and google analytics set up for years. But I can't find access to data about site backlinks in either toolset. Webmaster tools, under 'traffic'-'links to your site' gives me the same message for all of my sites: "No data available". I haven't been able to find anything in GA that gives any information on backlinks. I've heard of using "links:" as an operator in google search, but for each of my sites, this returns either zero or very few results in cases when I know I have many backlinks. Most of the links simple aren't shown. My thinking is that google maintains a graph of who links to my site, so I figured that they might let me see it. But I can't figure out how. I've found this tool on a spammy website: http://www.backlinkwatch.com. It offers more data than google on my backlines, and offers more results in exchange for a paid subscription. The data it offers for free looks good, but the results are limited and the site has popups and obnoxious ads. So, in short: how do I get data on who links to me? Is there a free way?

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• How to manage many mobile device users at server side?

  - by Rami

  I built a social Android application in which users can see other users around them by GPS location. At the beginning thing went well as I had low number of users, but now that I have increasing number of users (about 1500 +100 every day) it has revealed a major problem in my design. In my Google App Engine servlet I have static HashMap that holds all the users profiles objects, currently 1500 and this number will increase as more users register. Why I'm doing it? Every user that requests for the users around him compares his GPS with other users and checks if they are in his 10km radius. This happens every five minutes on average. Consequently, I can't get the users from db every time because GAE read/write operation quota will tear me apart. The problem with this design is? As the number of users increases, the Hashmap turns to null every 4-6 hours, I think that this time is getting shorter, but I'm not sure. I'm fixing this by reloading the users from the db every time I detect that it becomes null, but this causes DOS to my users for 30 sec, so I'm looking for better solution. I'm guessing that it happens because the size of the hashmap. Am I right? I have been advised to use a spatial database, but that means that I can't work with GAE any more and it means that I need to build my big server all over again and lose my existing DB. Is there something I can do with the existing tools? Thanks.

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• Google Analytics: How long does it take users to trigger an event

  - by Stephen Ostermiller

  I implemented Google Analytics event tracking on my currency conversion website. The typical user flow is: User lands on a page about two currencies. User enters an amount to be converted. The site shows the user the value in the other currency. The JavaScript sends Google Analytics an "converted" event when the currency conversion is done. Because most of the sessions on my site are single page, the event tracking is very important to me to be able to know if users find my page useful. I'm looking for a way to be able to figure out how long it typically takes users to enter a value in the form. I expect that this data would form a bell curve with around a specific amount of time after page load. If I can't get a graph, I could make do with a median value. I would like to be able to use this as a core metric around usability testing. Is there a way to get this information out of Google Analytics?

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• How can I make permanent death in a MUD seem acceptable and fair to players?

  - by Luke Laupheimer

  I have considered writing a MUD for years, and I have a lot of ideas my friends think are really cool (and that's how I'd hope to get anywhere -- word of mouth). Thing is, there's one thing I have always wanted, that my friends and strangers hated: permanent death. Now, the emotional response I get to this is visceral revulsion, every time. I'm pretty sure I am the only person that wants this, or if I'm not, I'm a tiny minority. Now, the reason I want it is because I want the actions of the players to matter. Unlike a lot of other MUDs, which have a set of static city-states and social institutions etc, I want the things my players do, should I get any, to actually change the situation. And that includes killing people. If you kill someone, you didn't send them to time out, you killed them. What happens when you kill people? They go away. They don't come back in half an hour to smack talk you some more. They're gone. Forever. By making death non-permanent, you make death not matter. It would be similar if a climax to a character's arc is getting a speeding ticket. It cheapens it. Non-permanent death cheapens death. How can I: 1) Convince my players (and random people!) that this is actually a good idea?, or 2) Find some other way to make death and violence matter as much as it does in real life (except within the game, of course) sans character deletion? What alternatives are there out there?

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• Mapping Your Customer Experience Journey

  - by Michael Hylton

  For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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• What are all the components of a "Facebook App"?

  - by pnongrata

  I am a developer who has never personally partaken in social media (in any form) for reasons completely outside the scope of this question. I am "off the grid" (no Facebook, Twitter, etc accounts). I'm currently building a web app and would like the app to have a presence on Facebook, and possibly even "port" my app over as a Facebook app. My understanding of Facebook Apps is that they're just normal web apps that get <iframe>d into a Facebook page. The app is actually hosted on your server (not FB's servers). But this got me thinking: Don't Facebook Apps have "profile pages"? Is there anything developers can do to customize the behavior of their own profile pages? Do apps have the ability to do things like MySpace themes used to do (i.e., customize and interact with User profile pages, Groups, etc.)? Do Facebook Apps gain any sort of extra capabilities (inside of Facebook) that a normal web app would not have? It seems to me like if all a Facebook App is, is an iframed-web app, that it would still need to communicate with Facebook via its many APIs, just like a normal app would have to, right? If it's not possible to write an app that can customize the UI or behavior of user profiles and other pages, then how do games like "Farmville" interact with User profiles so that you see updates to profiles like "John Smith reached level 2 of Farmville"? Basically, I'm asking any battle-worn Facebook app developers if my understanding of Facebook Apps is correct, or if I'm missing anything big here. It's my understanding that for security reasons (obviously) Facebook doesn't allow apps to customize anything outside of the iframe it lives in. So if I want my app to appear like it's "interacting" with its Facebook users, it looks like I just need to publish stuff to the users' news feeds to try and encourage people to use my app (please correct me if I'm wrong here!). Thanks in advance for any corrections, clarifications, advice or suggestions!

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• Now Available:Oracle Utilities Customer Care & Billing Version 2.4.0 SP1

  - by Roxana Babiciu

  We are pleased to announce the general availability of Oracle Utilities Customer Care & Billing 2.4.0 SP1. Key Features & Benefits: Oracle Utilities Customer Care & Billing 2.4.0 SP1 includes several base enhancements and a new licensable module called Customer Program Management. Key base enhancements in this release are: Configuration Migration Assistant (Additional Migration Plans) – Configuration Migration Assistant (CMA) was introduced in Oracle Utilities Application Framework V4.2.0 to supersede the ConfigLab facility. Oracle Utilities Customer Care and Billing now has a large number of migration plans to support migrating administration objects between environments. Encryption – Ability to configure encryption for fields that store sensitive data such as credit card numbers, bank account numbers, social security numbers, and MICR ID. Single Euro Payments Area (SEPA) Direct Debit – Functionality for configuring recurring direct debit payments in accordance with the Single Euro Payments Area (SEPA) initiative. Usage Enhancement for Bill Print – Allows additional information to be captured on a usage request to support billing when meter reads are not obtained from Oracle Utilities Customer Care & Billing but from a meter data management system (e.g. Oracle Utilities Meter Data Management). Preferences Portal – Communication preference zones allowing utilities to track customers’ preferred communication channels for various types of notifications or communications (e.g. phone, SMS, email). More information can be found on OPN!

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• All in a Day's Work: Unblocking Multiple Downloaded Files with a Single Command

  - by Sam Abraham

  Files downloaded using Internet Explorer retain Internet Zone permission level and hence are “Blocked” by default on Windows 7 machines. Honestly, while an added overhead for developers; I really appreciate this feature as it provides a good protection layer for casual web users. My workaround is to simply unblock the downloaded zip file (if download was a zip file) which, in turn, unblocks the files stored within. Today however, I was left with a situation where I had to “Open” and “Copy” the content rather than “Save” a zip file. That of course left me with a few dozen files I have to manually unblock. A few minutes of internet search lead me to the link below which worked like a charm: 1-Download streams.exe from SystInternals - http://technet.microsoft.com/en-us/sysinternals/bb897440.aspx 2-Go to command prompt (cmd.exe) 3-Navigate to where you have streams.exe installed 4-Use command line switches: streams.exe –s –d “<folder path>” This removed the Internet Zone restrictions from all files under “<folder path>” and its subfolders as well. [Deleted :Zone.Identifier:$DATA] References: http://social.technet.microsoft.com/Forums/en-US/itproxpsp/thread/806f0104-1caa-4a66-b504-7a681d1ccb33/

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• Web development and tips for building a website and the advantages of using HTML 5 in the site

  - by Siddarth

  I am trying to make a website for my college, and the program starts from jan 13 and we get 15 days of time to develop a running site. The best site will become the college site. I am participating, for all these days i used to participate in C and C++ contests and also won a few contests, now i am really into web dev for the last 2 months. I knew HTML long ago recently i brushed up on it and learnt javascript from "javascript and jquery the missing manual"(sorry for not adding the link) and recently bought "PHP and MySQL web development" and I am going on fine with it, but still a lot of pages to cover in that book. After this what do i need to know ajax is one language to concentrate on, what else do i need to do to make this project up and running. Can someone let me know the tricks of this trade and complete information to build a site like this. Right now i am good with javascript HTML and CSS and thats it, what else I am studying HTML5 and CSS3 its pretty fast and neat. The info on site is a college website which includes students profiles where the have to register their info with college id number and pretty much thats it. Think of it as a college site + a social networking site for students, where they can upload there pics and videos pdf books etc.

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• SQL DB design to support user feeds (in application like facebook)

  - by Yoav

  I have a social network server with a MySql DB. I want to show the users feeds like done in Facebook. Example - UserX now Friend with userY, userX did like on postX etc. Currently I have table: C1 : UserId C2 : LogType (now friend, did like etc) C3 : ObjectId (Can be userId or postId) - set depending on the LogType. Currently to get all related logs to show to the user I do the following queries: 1. Get All user Friends userIds 2. Query all rows which C1 is in userIds (I query completed) 3. Scan the DB and see - if LogType equals DidLike, check if post's OwnerId is the userId - if yes add it to logs. And so on. Obvious this is not efficient at all. I am looking for a better way. I thought I had in mind: Create a new table (in addition to the Log table) C1 : UserId C2 : LogId (from Log table) C3 : UserID of the one who did the action When querying logs - look in the table and get related Logs (by LogId) from LogTable. Updating the table: Whenever user doing action that should be in the log: 1. Add the Log entry to LogTable. 2. Scan the DB and see which users are interested with the Log (Who my friends are, Who is the owner of the post) and add related entries to the new table. (must be done in BG). 3. If user UNFRIEND another user - then look in the logs for all rows where C3 == UNFRIENDED user id and delete them. Any opinions? Other suggestions?

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