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• Character set issues with Oracle Gateways, SQL Server, and Application Express

  - by Brian Deterling

  I am migrating data from a Oracle on VMS that accesses data on SQL Server using heterogeneous services (over ODBC) to Oracle on AIX accessing the SQL Server via Oracle Gateways (dg4msql). The Oracle VMS database used the WE8ISO8859P1 character set. The AIX database uses WE8MSWIN1252. The SQL Server database uses "Latin1-General, case-insensitive, accent-sensitive, kanatype-insensitive, width-insensitive for Unicode Data, SQL Server Sort Order 52 on Code Page 1252 for non-Unicode Data" according to sp_helpsort. The SQL Server databases uses nchar/nvarchar or all string columns. In Application Express, extra characters are appearing in some cases, for example 123 shows up as %001%002%003. In sqlplus, things look ok but if I use Oracle functions like initcap, I see what appear as spaces between each letter of a string when I query the sql server database (using a database link). This did not occur under the old configuration. I'm assuming the issue is that an nchar has extra bytes in it and the character set in Oracle can't convert it. It appears that the ODBC solution didn't support nchars so must have just cast them back to char and they showed up ok. I only need to view the sql server data so I'm open to any solution such as casting, but I haven't found anything that works. Any ideas on how to deal with this? Should I be using a different character set in Oracle and if so, does that apply to all schemas since I only care about one of them.

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• Which CEP product to start with?

  - by Andreas

  Hi, I want to learn more on how to build CEP based applications. So I looked around and found several products (overview found here: http://rulecore.com/CEPblog/?page_id=47). But as there are quite a few at the moment, I don't know which is the best to start with. And overall I just would consider the one available for free. The rest is a bit to expensive for just private use ;) Esper is for free, but without Esper studio it seems quite tedious to develop a cep app. Streambase offers a free trial, but I couldn't find out how long you can use this (if only for a month, no that helpful for longer research). Oracle CEP suite seems quite complete, but in the cep scene - as far as I can see - it is the least recognized compared to Esper or Streambase. So do you have any hints on what is the best way to start with cep development? Is it worth to spent time on working through the oracle documenation or is it better to start with Esper or Streambase? Cheers, Andreas

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• Migrate from Oracle to MySQL

  - by Cassy

  Hi together. We ran into serious performance problems with our Oracle database and we would like to try to migrate to a MySQL-based database (either MySQL directly or, more preferrable, Infobright). The thing is, we need to let the old and the new system overlap for at least some weeks if not months, before we actually know, if all features of the new database match our needs. So, here is our situation: The Oracle database consists of multiple tables with each millions of rows. During the day, there are literally thousands of statements, which we cannot stop for migration. Every morning, new data is imported into the Oracle database, replacing some thousands of rows. Copying this process is not a problem, so we could, in theory, import in both databases in parallel. But, and here lies the challenge, for this to work, we need to have an export from the Oracle database with a consistent state from one day. (We cannot export some tables on Monday and some others on Tuesday, etc.) This means, that at least the export should be finished in less than one day. Our first thought was to dump the schema, but I wasn't able to find a tool to import an Oracle dump file into mysql. Exporting tables in CSV files might work, but I'm afraid it could take too long. So my question now is: What should I do? Is there any tool to import Oracle dump files into MySQL? Does anybody have any experience with such a large-scale migration? Thanks in advance, Cassy PS: Please, don't suggest performance optimization techniques for Oracle, we already tried a lot :-)

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• IntellIJ editor doesn't appear

  - by neveu

  I updated my IntellIJ install to the latest version (11.1.4) and now the Editor window doesn't appear. Double-clicking on the file, jump-to-source, nothing happens. No error message, it just doesn't appear. If I double-click on an xml layout file the preview window works, but no Editor window. Have installed and reinstalled; went back to an earlier version and it doesn't work there either. I'm at a loss. Any ideas? Update: Editor works if I create a new project. Update 2: idea.log file includes this (I don't know what ins.android.sdk.AndroidSdkData is): 2012-11-04 20:40:52,481 [ 2677] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $APP_CONFIG$/macros.xml file is null 2012-11-04 20:40:52,481 [ 2677] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $APP_CONFIG$/macros.xml 2012-11-04 20:40:52,482 [ 2678] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $APP_CONFIG$/quicklists.xml file is null 2012-11-04 20:40:52,482 [ 2678] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $APP_CONFIG$/quicklists.xml 2012-11-04 20:40:52,564 [ 2760] INFO - pl.stores.ApplicationStoreImpl - 76 application components initialized in 1285 ms 2012-11-04 20:40:52,575 [ 2771] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $APP_CONFIG$/customization.xml file is null 2012-11-04 20:40:52,575 [ 2771] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $APP_CONFIG$/customization.xml 2012-11-04 20:40:52,674 [ 2870] INFO - ij.openapi.wm.impl.IdeRootPane - App initialization took 3385 ms 2012-11-04 20:40:53,136 [ 3332] INFO - TestNG Runner - Create TestNG Template Configuration 2012-11-04 20:40:53,138 [ 3334] INFO - TestNG Runner - Create TestNG Template Configuration 2012-11-04 20:40:53,253 [ 3449] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/dynamic.xml file is null 2012-11-04 20:40:53,253 [ 3449] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/dynamic.xml 2012-11-04 20:40:53,280 [ 3476] INFO - api.vfs.impl.local.FileWatcher - 1 paths checked, 0 mapped, 202 mks 2012-11-04 20:40:53,366 [ 3562] INFO - ellij.project.impl.ProjectImpl - 137 project components initialized in 403 ms 2012-11-04 20:40:53,563 [ 3759] INFO - .module.impl.ModuleManagerImpl - 4 modules loaded in 197 ms 2012-11-04 20:40:53,625 [ 3821] INFO - api.vfs.impl.local.FileWatcher - 6 paths checked, 0 mapped, 150 mks 2012-11-04 20:40:54,187 [ 4383] INFO - .roots.impl.DirectoryIndexImpl - Directory index initialized in 271 ms, indexed 1611 directories 2012-11-04 20:40:54,207 [ 4403] INFO - pl.PushedFilePropertiesUpdater - File properties pushed in 18 ms 2012-11-04 20:40:54,237 [ 4433] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $APP_CONFIG$/plainTextFiles.xml file is null 2012-11-04 20:40:54,237 [ 4433] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $APP_CONFIG$/plainTextFiles.xml 2012-11-04 20:40:54,246 [ 4442] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/gant_config.xml file is null 2012-11-04 20:40:54,246 [ 4442] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/gant_config.xml 2012-11-04 20:40:54,253 [ 4449] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/gradle.xml file is null 2012-11-04 20:40:54,253 [ 4449] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/gradle.xml 2012-11-04 20:40:55,855 [ 6051] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/IntelliLang.xml file is null 2012-11-04 20:40:55,855 [ 6051] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/IntelliLang.xml 2012-11-04 20:40:56,995 [ 7191] INFO - leEditor.impl.EditorsSplitters - splitter 2012-11-04 20:40:56,996 [ 7192] INFO - leEditor.impl.EditorsSplitters - splitter 2012-11-04 20:40:57,233 [ 7429] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/codeStyleSettings.xml file is null 2012-11-04 20:40:57,233 [ 7429] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/codeStyleSettings.xml 2012-11-04 20:40:57,234 [ 7430] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/projectCodeStyle.xml file is null 2012-11-04 20:40:57,234 [ 7430] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/projectCodeStyle.xml 2012-11-04 20:40:58,145 [ 8341] INFO - indexing.UnindexedFilesUpdater - Indexable files iterated in 3911 ms 2012-11-04 20:40:58,146 [ 8342] INFO - indexing.UnindexedFilesUpdater - Unindexed files update started: 0 files to update 2012-11-04 20:40:58,146 [ 8342] INFO - indexing.UnindexedFilesUpdater - Unindexed files update done in 0 ms 2012-11-04 20:40:58,362 [ 8558] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/fileColors.xml file is null 2012-11-04 20:40:58,362 [ 8558] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $PROJECT_CONFIG_DIR$/fileColors.xml 2012-11-04 20:41:00,420 [ 10616] INFO - ins.android.sdk.AndroidSdkData - For input string: "20.0.1" java.lang.NumberFormatException: For input string: "20.0.1" at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48) at java.lang.Integer.parseInt(Integer.java:458) at java.lang.Integer.parseInt(Integer.java:499) at org.jetbrains.android.sdk.AndroidSdkData.parsePackageRevision(AndroidSdkData.java:86) at org.jetbrains.android.sdk.AndroidSdkData.<init>(AndroidSdkData.java:73) at org.jetbrains.android.sdk.AndroidSdkData.parse(AndroidSdkData.java:167) at org.jetbrains.android.sdk.AndroidPlatform.parse(AndroidPlatform.java:83) at org.jetbrains.android.sdk.AndroidSdkAdditionalData.getAndroidPlatform(AndroidSdkAdditionalData.java:119) at org.jetbrains.android.facet.AndroidFacet.addResourceFolderToSdkRootsIfNecessary(AndroidFacet.java:532) at org.jetbrains.android.facet.AndroidFacet.access$500(AndroidFacet.java:103) at org.jetbrains.android.facet.AndroidFacet$3.run(AndroidFacet.java:440) at com.intellij.ide.startup.impl.StartupManagerImpl$6.run(StartupManagerImpl.java:230) at com.intellij.ide.startup.impl.StartupManagerImpl.runActivities(StartupManagerImpl.java:203) at com.intellij.ide.startup.impl.StartupManagerImpl.access$100(StartupManagerImpl.java:41) at com.intellij.ide.startup.impl.StartupManagerImpl$4.run(StartupManagerImpl.java:170) at com.intellij.openapi.project.DumbServiceImpl.updateFinished(DumbServiceImpl.java:213) at com.intellij.openapi.project.DumbServiceImpl.access$1000(DumbServiceImpl.java:51) at com.intellij.openapi.project.DumbServiceImpl$IndexUpdateRunnable$1$3.run(DumbServiceImpl.java:363) at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209) at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:702) at java.awt.EventQueue.access$400(EventQueue.java:82) at java.awt.EventQueue$2.run(EventQueue.java:663) at java.awt.EventQueue$2.run(EventQueue.java:661) at java.security.AccessController.doPrivileged(Native Method) at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87) at java.awt.EventQueue.dispatchEvent(EventQueue.java:672) at com.intellij.ide.IdeEventQueue.defaultDispatchEvent(IdeEventQueue.java:699) at com.intellij.ide.IdeEventQueue._dispatchEvent(IdeEventQueue.java:538) at com.intellij.ide.IdeEventQueue._dispatchEvent(IdeEventQueue.java:420) at com.intellij.ide.IdeEventQueue.dispatchEvent(IdeEventQueue.java:378) at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296) at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211) at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188) at java.awt.EventDispatchThread.run(EventDispatchThread.java:122) 2012-11-04 20:41:00,459 [ 10655] INFO - ins.android.sdk.AndroidSdkData - For input string: "20.0.1" java.lang.NumberFormatException: For input string: "20.0.1" at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48) at java.lang.Integer.parseInt(Integer.java:458) at java.lang.Integer.parseInt(Integer.java:499) at org.jetbrains.android.sdk.AndroidSdkData.parsePackageRevision(AndroidSdkData.java:86) at org.jetbrains.android.sdk.AndroidSdkData.<init>(AndroidSdkData.java:73) at org.jetbrains.android.sdk.AndroidSdkData.parse(AndroidSdkData.java:167) at org.jetbrains.android.sdk.AndroidPlatform.parse(AndroidPlatform.java:83) at org.jetbrains.android.sdk.AndroidSdkAdditionalData.getAndroidPlatform(AndroidSdkAdditionalData.java:119) at org.jetbrains.android.facet.AndroidFacet.addResourceFolderToSdkRootsIfNecessary(AndroidFacet.java:532) at org.jetbrains.android.facet.AndroidFacet.access$500(AndroidFacet.java:103) at org.jetbrains.android.facet.AndroidFacet$3.run(AndroidFacet.java:440) at com.intellij.ide.startup.impl.StartupManagerImpl$6.run(StartupManagerImpl.java:230) at com.intellij.ide.startup.impl.StartupManagerImpl.runActivities(StartupManagerImpl.java:203) at com.intellij.ide.startup.impl.StartupManagerImpl.access$100(StartupManagerImpl.java:41) at com.intellij.ide.startup.impl.StartupManagerImpl$4.run(StartupManagerImpl.java:170) at com.intellij.openapi.project.DumbServiceImpl.updateFinished(DumbServiceImpl.java:213) at com.intellij.openapi.project.DumbServiceImpl.access$1000(DumbServiceImpl.java:51) at com.intellij.openapi.project.DumbServiceImpl$IndexUpdateRunnable$1$3.run(DumbServiceImpl.java:363) at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209) at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:702) at java.awt.EventQueue.access$400(EventQueue.java:82) at java.awt.EventQueue$2.run(EventQueue.java:663) at java.awt.EventQueue$2.run(EventQueue.java:661) at java.security.AccessController.doPrivileged(Native Method) at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87) at java.awt.EventQueue.dispatchEvent(EventQueue.java:672) at com.intellij.ide.IdeEventQueue.defaultDispatchEvent(IdeEventQueue.java:699) at com.intellij.ide.IdeEventQueue._dispatchEvent(IdeEventQueue.java:538) at com.intellij.ide.IdeEventQueue._dispatchEvent(IdeEventQueue.java:420) at com.intellij.ide.IdeEventQueue.dispatchEvent(IdeEventQueue.java:378) at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:296) at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211) at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:201) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188) at java.awt.EventDispatchThread.run(EventDispatchThread.java:122) 2012-11-04 20:41:01,305 [ 11501] INFO - tor.impl.FileEditorManagerImpl - Project opening took 8374 ms 2012-11-04 20:41:01,719 [ 11915] INFO - dom.attrs.AttributeDefinitions - Found tag with unknown parent: AndroidManifest.AndroidManifestCompatibleScreens 2012-11-04 20:41:07,522 [ 17718] INFO - roid.compiler.tools.AndroidApt - [/Users/neveu/Dev/android-sdk-macosx/platform-tools/aapt] [package] [-m] [--non-constant-id] [-J] [/private/var/folders/xb/hg6cdxt51rs8lylmmjw0fk8m0000gp/T/android_apt_autogeneration6157451500950136901tmp] [-M] [/Users/neveu/Dev/magic_android/3rdParty/facebook/AndroidManifest.xml] [-S] [/Users/neveu/Dev/magic_android/3rdParty/facebook/res] [-I] [/Users/neveu/Dev/android-sdk-macosx/platforms/android-14/android.jar] 2012-11-04 20:41:08,706 [ 18902] INFO - roid.compiler.tools.AndroidApt - [/Users/neveu/Dev/android-sdk-macosx/platform-tools/aapt] [package] [-m] [-J] [/private/var/folders/xb/hg6cdxt51rs8lylmmjw0fk8m0000gp/T/android_apt_autogeneration3143184519400737414tmp] [-M] [/Users/neveu/Dev/magic_android/AndroidManifest.xml] [-S] [/Users/neveu/Dev/magic_android/res] [-I] [/Users/neveu/Dev/android-sdk-macosx/platforms/android-15/android.jar] 2012-11-04 20:41:08,763 [ 18959] INFO - roid.compiler.tools.AndroidIdl - [/Users/neveu/Dev/android-sdk-macosx/platform-tools/aidl] [-p/Users/neveu/Dev/android-sdk-macosx/platforms/android-15/framework.aidl] [-I/Users/neveu/Dev/magic_android/magic/src] [-I/Users/neveu/Dev/magic_android/src] [-I/Users/neveu/Dev/magic_android/3rdParty/Tapjoy] [-I/Users/neveu/Dev/magic_android/gen] [/Users/neveu/Dev/magic_android/src/com/android/vending/billing/IMarketBillingService.aidl] [/Users/neveu/Dev/magic_android/gen/com/android/vending/billing/IMarketBillingService.java] 2012-11-04 20:41:14,004 [ 24200] INFO - dom.attrs.AttributeDefinitions - Found tag with unknown parent: AndroidManifest.AndroidManifestCompatibleScreens 2012-11-04 20:41:18,781 [ 28977] INFO - s.impl.stores.FileBasedStorage - Document was not loaded for $APP_CONFIG$/cachedDictionary.xml file is null 2012-11-04 20:41:18,782 [ 28978] INFO - .impl.stores.XmlElementStorage - Document was not loaded for $APP_CONFIG$/cachedDictionary.xml

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• The Internet of Things & Commerce: Part 2 -- Interview with Brian Celenza, Commerce Innovation Strategist

  - by Katrina Gosek, Director | Commerce Product Strategy-Oracle

  Internet of Things & Commerce Series: Part 2 (of 3) Welcome back to the second installation of my three part series on the Internet of Things & Commerce. A few weeks ago, I wrote “The Next 7,000 Days” about how we’ve become embedded in a digital architecture in the last 7,000 days since the birth of the internet – an architecture that everyday ties the massive expanse of the internet evermore closely with our physical lives. This blog series explores how this new blend of virtual and material will change how we shop and how businesses sell. Now enjoy reading my interview with Brian Celenza, one of the chief strategists in our Oracle Commerce innovation group. He comments on the past, present, and future of the how the growing Internet of Things relates and will relate to the buying and selling of goods on and offline. -------------------------------------------- QUESTION: You probably have one of the coolest jobs on our team, Brian – and frankly, one of the coolest jobs in our industry. As part of the innovation team for Oracle Commerce, you’re regularly working on bold features and groundbreaking commerce-focused experiences for our vision demos. As you look back over the past couple of years, what is the biggest trend (or trends) you’ve seen in digital commerce that started to bring us closer to this idea of what people are calling an “Internet of Things”? Brian: Well as you look back over the last couple of years, the speed at which change in our industry has moved looks like one of those blurred movement photos – you know the ones where the landscape blurs because the observer is moving so quickly your eye focus can’t keep up. But one thing that is absolutely clear is that the biggest catalyst for that speed of change – especially over the last three years – has been mobile. Mobile technology changed everything. Over the last three years the entire thought process of how to sell on (and offline) has shifted because of mobile technology advances. Particularly for eCommerce professionals who have started to move past the notion of “channels” for selling goods to this notion of “Mobile First”… then the Web site. Or more accurately, that everything – smartphones, web, store, tablet – is just one channel or has to act like one singular access point to the same product catalog, information and content. The most innovative eCommerce professionals realized some time ago that it’s not ideal to build an eCommerce Web site and then build everything on top of or off of it. Rather, they want to build an eCommerce API and then integrate it will all other systems. To accomplish this, they are leveraging all the latest mobile technologies or possibilities mobile technology has opened up: 4G and LTE, GPS, bluetooth, touch screens, apps, html5… How has this all started to come together for shopping experiences on and offline? Well to give you a personal example, I remember visiting an Apple store a few years ago and being amazed that I didn’t have to wait in line because a store associate knew everything about me from my ID – right there on the sales floor – and could check me out anywhere. Then just a few months later (when like any good addict) I went back to get the latest and greatest new gadget, I felt like I was stealing it because I could check myself out with my smartphone. I didn’t even need to see a sales associate OR go to a cash register. Amazing. And since then, all sort sorts of companies across all different types of industries – from food service to apparel –  are starting to see mobile payments in the billions of dollars now thanks not only to the convenience factor but to smart loyalty rewards programs as well. These are just some really simple current examples that come to mind. So many different things have happened in the last couple of years, it’s hard to really absorb all of the quickly – because as soon as you do, everything changes again! Just like that blurry speed photo image. For eCommerce, however, this type of new environment underscores the importance of building an eCommerce API – a platform that has services you can tap in to and build on as the landscape changes at a fever pitch. It’s a mobile first perspective. A web service perspective – particularly if you are thinking of how to engage customers across digital and physical spaces. —— QUESTION: Thanks for bringing us into the present – some really great examples you gave there to put things into perspective. So what do you see as the biggest trend right now around the “Internet of Things” – and what’s coming next few years? Brian: Honestly, even sitting where I am in the innovation group – it’s hard to look out even 12 months because, well, I don’t even think we’ve fully caught up with what is possible now. But I can definitely say that in the last 12 months and in the coming 12 months, in the technology and eCommerce world it’s all about iBeacons. iBeacons are awesome tools we have right now to tie together physical and digital shopping experiences. They know exactly where you are as a shopper and can communicate that to businesses. Currently there seem to be two camps of thought around iBeacons. First, many people are thinking of them like an “indoor GPS”, which to be fair they literally are. The use case this first camp envisions for iBeacons is primarily for advertising and marketing. So they use iBeacons to push location-based promotions to customers if they are close to a store or in a store. You may have seen these types of mobile promotions start to pop up occasionally on your smart phone as you pass by a store you’ve bought from in the past. That’s the work of iBeacons. But in my humble opinion, these promotions probably come too early in the customer journey and although they may be well timed and work to “convert” in some cases, I imagine in most they are just eroding customer trust because they are kind of a “one-size-fits-all” solution rather than one that is taking into account what exactly the customer might be looking for in that particular moment. Maybe they just want more information and a promotion is way too soon for that type of customer. The second camp is more in line with where my thinking falls. In this case, businesses take a more sensitive approach with iBeacons to customers’ needs. Instead of throwing out a “one-size-fits-all” to any passer by with iBeacons, the use case is more around looking at the physical proximity of a customer as an opportunity to provide a service: show expert reviews on a product they may be looking at in a particular aisle of a store, offer the opportunity to compare prices (and then offer a promotion), signal an in-store associate if a customer has been in the store for more than 10 minutes in one place. These are all less intrusive more value-driven uses of iBeacons. And they are more about building customer trust through service. To take this example a bit further into the future realm of “Big Data” and “Internet of Things” businesses could actually use the Oracle Commerce Platform and iBeacons to “silently” track customer movement w/in the store to provide higher quality service. And this doesn’t have to be creepy or intrusive. Simply if a customer has been in a particular department or aisle for more than a 5 or 10 minutes, an in-store associate could come over an offer some assistance already knowing customer preferences from their online profile and maybe even seeing the items in a shopping cart they started at home. None of this has to be revealed to the customer, but it certainly could boost the level of service an in-store sales associate could provide. Or, in another futuristic example, stores could use the digital footprint of the physical store transmitted by iBeacons to generate heat maps of the store that could be tracked over time. Imagine how much you could find out about which parts of the store are more busy during certain parts of the day or seasons. This could completely revolutionize how physical merchandising is deployed or where certain high value / new items are placed. And / or this use of iBeacons could also help businesses figure out if customers are getting held up in certain parts of the store during busy days like Black Friday. If long lines are causing customers to bounce from a physical store and leave those holiday gifts behind, maybe having employees with mobile check as an option could remove the cash register bottleneck. But going to back to my original statement, it’s all still very early in the story for iBeacons. The hardware manufacturers are still very new and there is still not one clear standard.  Honestly, it all goes back to building and maintaining an extensible and flexible platform for anywhere engagement. What you’re building today should allow you to rapidly take advantage of whatever unimaginable use cases wait around the corner. ------------------------------------------------------ I hope you enjoyed the brief interview with Brian. It’s really awesome to have such smart and innovation-minded individuals on our Oracle Commerce innovation team. Please join me again in a few weeks for Part 3 of this series where I interview one of the product managers on our team about how the blending of digital and in-store selling in influencing our product development and vision.

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• Oracle Solaris: Zones on Shared Storage

  - by Jeff Victor

  Oracle Solaris 11.1 has several new features. At oracle.com you can find a detailed list. One of the significant new features, and the most significant new feature releated to Oracle Solaris Zones, is casually called "Zones on Shared Storage" or simply ZOSS (rhymes with "moss"). ZOSS offers much more flexibility because you can store Solaris Zones on shared storage (surprise!) so that you can perform quick and easy migration of a zone from one system to another. This blog entry describes and demonstrates the use of ZOSS. ZOSS provides complete support for a Solaris Zone that is stored on "shared storage." In this case, "shared storage" refers to fiber channel (FC) or iSCSI devices, although there is one lone exception that I will demonstrate soon. The primary intent is to enable you to store a zone on FC or iSCSI storage so that it can be migrated from one host computer to another much more easily and safely than in the past. With this blog entry, I wanted to make it easy for you to try this yourself. I couldn't assume that you have a SAN available - which is a good thing, because neither do I! What could I use, instead? [There he goes, foreshadowing again... -Ed.] Developing this entry reinforced the lesson that the solution to every lab problem is VirtualBox. Oracle VM VirtualBox (its formal name) helps here in a couple of important ways. It offers the ability to easily install multiple copies of Solaris as guests on top of any popular system (Microsoft Windows, MacOS, Solaris, Oracle Linux (and other Linuxes) etc.). It also offers the ability to create a separate virtual disk drive (VDI) that appears as a local hard disk to a guest. This virtual disk can be moved very easily from one guest to another. In other words, you can follow the steps below on a laptop or larger x86 system. Please note that the ability to use ZOSS to store a zone on a local disk is very useful for a lab environment, but not so useful for production. I do not suggest regularly moving disk drives among computers. In the method I describe below, that virtual hard disk will contain the zone that will be migrated among the (virtual) hosts. In production, you would use FC or iSCSI LUNs instead. The zonecfg(1M) man page details the syntax for each of the three types of devices. Why Migrate? Why is the migration of virtual servers important? Some of the most common reasons are: Moving a workload to a different computer so that the original computer can be turned off for extensive maintenance. Moving a workload to a larger system because the workload has outgrown its original system. If the workload runs in an environment (such as a Solaris Zone) that is stored on shared storage, you can restore the service of the workload on an alternate computer if the original computer has failed and will not reboot. You can simplify lifecycle management of a workload by developing it on a laptop, migrating it to a test platform when it's ready, and finally moving it to a production system. Concepts For ZOSS, the important new concept is named "rootzpool". You can read about it in the zonecfg(1M) man page, but here's the short version: it's the backing store (hard disk(s), or LUN(s)) that will be used to make a ZFS zpool - the zpool that will hold the zone. This zpool: contains the zone's Solaris content, i.e. the root file system does not contain any content not related to the zone can only be mounted by one Solaris instance at a time Method Overview Here is a brief list of the steps to create a zone on shared storage and migrate it. The next section shows the commands and output. You will need a host system with an x86 CPU (hopefully at least a couple of CPU cores), at least 2GB of RAM, and at least 25GB of free disk space. (The steps below will not actually use 25GB of disk space, but I don't want to lead you down a path that ends in a big sign that says "Your HDD is full. Good luck!") Configure the zone on both systems, specifying the rootzpool that both will use. The best way is to configure it on one system and then copy the output of "zonecfg export" to the other system to be used as input to zonecfg. This method reduces the chances of pilot error. (It is not necessary to configure the zone on both systems before creating it. You can configure this zone in multiple places, whenever you want, and migrate it to one of those places at any time - as long as those systems all have access to the shared storage.) Install the zone on one system, onto shared storage. Boot the zone. Provide system configuration information to the zone. (In the Real World(tm) you will usually automate this step.) Shutdown the zone. Detach the zone from the original system. Attach the zone to its new "home" system. Boot the zone. The zone can be used normally, and even migrated back, or to a different system. Details The rest of this shows the commands and output. The two hostnames are "sysA" and "sysB". Note that each Solaris guest might use a different device name for the VDI that they share. I used the device names shown below, but you must discover the device name(s) after booting each guest. In a production environment you would also discover the device name first and then configure the zone with that name. Fortunately, you can use the command "zpool import" or "format" to discover the device on the "new" host for the zone. The first steps create the VirtualBox guests and the shared disk drive. I describe the steps here without demonstrating them. Download VirtualBox and install it using a method normal for your host OS. You can read the complete instructions. Create two VirtualBox guests, each to run Solaris 11.1. Each will use its own VDI as its root disk. Install Solaris 11.1 in each guest.Install Solaris 11.1 in each guest. To install a Solaris 11.1 guest, you can either download a pre-built VirtualBox guest, and import it, or install Solaris 11.1 from the "text install" media. If you use the latter method, after booting you will not see a windowing system. To install the GUI and other important things, login and run "pkg install solaris-desktop" and take a break while it installs those important things. Life is usually easier if you install the VirtualBox Guest Additions because then you can copy and paste between the host and guests, etc. You can find the guest additions in the folder matching the version of VirtualBox you are using. You can also read the instructions for installing the guest additions. To create the zone's shared VDI in VirtualBox, you can open the storage configuration for one of the two guests, select the SATA controller, and click on the "Add Hard Disk" icon nearby. Choose "Create New Disk" and specify an appropriate path name for the file that will contain the VDI. The shared VDI must be at least 1.5 GB. Note that the guest must be stopped to do this. Add that VDI to the other guest - using its Storage configuration - so that each can access it while running. The steps start out the same, except that you choose "Choose Existing Disk" instead of "Create New Disk." Because the disk is configured on both of them, VirtualBox prevents you from running both guests at the same time. Identify device names of that VDI, in each of the guests. Solaris chooses the name based on existing devices. The names may be the same, or may be different from each other. This step is shown below as "Step 1." Assumptions In the example shown below, I make these assumptions. The guest that will own the zone at the beginning is named sysA. The guest that will own the zone after the first migration is named sysB. On sysA, the shared disk is named /dev/dsk/c7t2d0 On sysB, the shared disk is named /dev/dsk/c7t3d0 (Finally!) The Steps Step 1) Determine the name of the disk that will move back and forth between the systems. root@sysA:~# format Searching for disks...done AVAILABLE DISK SELECTIONS: 0. c7t0d0 /pci@0,0/pci8086,2829@d/disk@0,0 1. c7t2d0 /pci@0,0/pci8086,2829@d/disk@2,0 Specify disk (enter its number): ^D Step 2) The first thing to do is partition and label the disk. The magic needed to write an EFI label is not overly complicated. root@sysA:~# format -e c7t2d0 selecting c7t2d0 [disk formatted] FORMAT MENU: ... format fdisk No fdisk table exists. The default partition for the disk is: a 100% "SOLARIS System" partition Type "y" to accept the default partition, otherwise type "n" to edit the partition table. n SELECT ONE OF THE FOLLOWING: ... Enter Selection: 1 ... G=EFI_SYS 0=Exit? f SELECT ONE... ... 6 format label ... Specify Label type[1]: 1 Ready to label disk, continue? y format quit root@sysA:~# ls /dev/dsk/c7t2d0 /dev/dsk/c7t2d0 Step 3) Configure zone1 on sysA. root@sysA:~# zonecfg -z zone1 Use 'create' to begin configuring a new zone. zonecfg:zone1 create create: Using system default template 'SYSdefault' zonecfg:zone1 set zonename=zone1 zonecfg:zone1 set zonepath=/zones/zone1 zonecfg:zone1 add rootzpool zonecfg:zone1:rootzpool add storage dev:dsk/c7t2d0 zonecfg:zone1:rootzpool end zonecfg:zone1 exit root@sysA:~# oot@sysA:~# zonecfg -z zone1 info zonename: zone1 zonepath: /zones/zone1 brand: solaris autoboot: false bootargs: file-mac-profile: pool: limitpriv: scheduling-class: ip-type: exclusive hostid: fs-allowed: anet: ... rootzpool: storage: dev:dsk/c7t2d0 Step 4) Install the zone. This step takes the most time, but you can wander off for a snack or a few laps around the gym - or both! (Just not at the same time...) root@sysA:~# zoneadm -z zone1 install Created zone zpool: zone1_rpool Progress being logged to /var/log/zones/zoneadm.20121022T163634Z.zone1.install Image: Preparing at /zones/zone1/root. AI Manifest: /tmp/manifest.xml.RXaycg SC Profile: /usr/share/auto_install/sc_profiles/enable_sci.xml Zonename: zone1 Installation: Starting ... Creating IPS image Startup linked: 1/1 done Installing packages from: solaris origin: http://pkg.us.oracle.com/support/ DOWNLOAD PKGS FILES XFER (MB) SPEED Completed 183/183 33556/33556 222.2/222.2 2.8M/s PHASE ITEMS Installing new actions 46825/46825 Updating package state database Done Updating image state Done Creating fast lookup database Done Installation: Succeeded Note: Man pages can be obtained by installing pkg:/system/manual done. Done: Installation completed in 1696.847 seconds. Next Steps: Boot the zone, then log into the zone console (zlogin -C) to complete the configuration process. Log saved in non-global zone as /zones/zone1/root/var/log/zones/zoneadm.20121022T163634Z.zone1.install Step 5) Boot the Zone. root@sysA:~# zoneadm -z zone1 boot Step 6) Login to zone's console to complete the specification of system information. root@sysA:~# zlogin -C zone1 Answer the usual questions and wait for a login prompt. Then you can end the console session with the usual "~." incantation. Step 7) Shutdown the zone so it can be "moved." root@sysA:~# zoneadm -z zone1 shutdown Step 8) Detach the zone so that the original global zone can't use it. root@sysA:~# zoneadm list -cv ID NAME STATUS PATH BRAND IP 0 global running / solaris shared - zone1 installed /zones/zone1 solaris excl root@sysA:~# zpool list NAME SIZE ALLOC FREE CAP DEDUP HEALTH ALTROOT rpool 17.6G 11.2G 6.47G 63% 1.00x ONLINE - zone1_rpool 1.98G 484M 1.51G 23% 1.00x ONLINE - root@sysA:~# zoneadm -z zone1 detach Exported zone zpool: zone1_rpool Step 9) Review the result and shutdown sysA so that sysB can use the shared disk. root@sysA:~# zpool list NAME SIZE ALLOC FREE CAP DEDUP HEALTH ALTROOT rpool 17.6G 11.2G 6.47G 63% 1.00x ONLINE - root@sysA:~# zoneadm list -cv ID NAME STATUS PATH BRAND IP 0 global running / solaris shared - zone1 configured /zones/zone1 solaris excl root@sysA:~# init 0 Step 10) Now boot sysB and configure a zone with the parameters shown above in Step 1. (Again, the safest method is to use "zonecfg ... export" on sysA as described in section "Method Overview" above.) The one difference is the name of the rootzpool storage device, which was shown in the list of assumptions, and which you must determine by booting sysB and using the "format" or "zpool import" command. When that is done, you should see the output shown next. (I used the same zonename - "zone1" - in this example, but you can choose any valid zonename you want.) root@sysB:~# zoneadm list -cv ID NAME STATUS PATH BRAND IP 0 global running / solaris shared - zone1 configured /zones/zone1 solaris excl root@sysB:~# zonecfg -z zone1 info zonename: zone1 zonepath: /zones/zone1 brand: solaris autoboot: false bootargs: file-mac-profile: pool: limitpriv: scheduling-class: ip-type: exclusive hostid: fs-allowed: anet: linkname: net0 ... rootzpool: storage: dev:dsk/c7t3d0 Step 11) Attaching the zone automatically imports the zpool. root@sysB:~# zoneadm -z zone1 attach Imported zone zpool: zone1_rpool Progress being logged to /var/log/zones/zoneadm.20121022T184034Z.zone1.attach Installing: Using existing zone boot environment Zone BE root dataset: zone1_rpool/rpool/ROOT/solaris Cache: Using /var/pkg/publisher. Updating non-global zone: Linking to image /. Processing linked: 1/1 done Updating non-global zone: Auditing packages. No updates necessary for this image. Updating non-global zone: Zone updated. Result: Attach Succeeded. Log saved in non-global zone as /zones/zone1/root/var/log/zones/zoneadm.20121022T184034Z.zone1.attach root@sysB:~# zoneadm -z zone1 boot root@sysB:~# zlogin zone1 [Connected to zone 'zone1' pts/2] Oracle Corporation SunOS 5.11 11.1 September 2012 Step 12) Now let's migrate the zone back to sysA. Create a file in zone1 so we can verify it exists after we migrate the zone back, then begin migrating it back. root@zone1:~# ls /opt root@zone1:~# touch /opt/fileA root@zone1:~# ls -l /opt/fileA -rw-r--r-- 1 root root 0 Oct 22 14:47 /opt/fileA root@zone1:~# exit logout [Connection to zone 'zone1' pts/2 closed] root@sysB:~# zoneadm -z zone1 shutdown root@sysB:~# zoneadm -z zone1 detach Exported zone zpool: zone1_rpool root@sysB:~# init 0 Step 13) Back on sysA, check the status. Oracle Corporation SunOS 5.11 11.1 September 2012 root@sysA:~# zoneadm list -cv ID NAME STATUS PATH BRAND IP 0 global running / solaris shared - zone1 configured /zones/zone1 solaris excl root@sysA:~# zpool list NAME SIZE ALLOC FREE CAP DEDUP HEALTH ALTROOT rpool 17.6G 11.2G 6.47G 63% 1.00x ONLINE - Step 14) Re-attach the zone back to sysA. root@sysA:~# zoneadm -z zone1 attach Imported zone zpool: zone1_rpool Progress being logged to /var/log/zones/zoneadm.20121022T190441Z.zone1.attach Installing: Using existing zone boot environment Zone BE root dataset: zone1_rpool/rpool/ROOT/solaris Cache: Using /var/pkg/publisher. Updating non-global zone: Linking to image /. Processing linked: 1/1 done Updating non-global zone: Auditing packages. No updates necessary for this image. Updating non-global zone: Zone updated. Result: Attach Succeeded. Log saved in non-global zone as /zones/zone1/root/var/log/zones/zoneadm.20121022T190441Z.zone1.attach root@sysA:~# zpool list NAME SIZE ALLOC FREE CAP DEDUP HEALTH ALTROOT rpool 17.6G 11.2G 6.47G 63% 1.00x ONLINE - zone1_rpool 1.98G 491M 1.51G 24% 1.00x ONLINE - root@sysA:~# zoneadm -z zone1 boot root@sysA:~# zlogin zone1 [Connected to zone 'zone1' pts/2] Oracle Corporation SunOS 5.11 11.1 September 2012 root@zone1:~# zpool list NAME SIZE ALLOC FREE CAP DEDUP HEALTH ALTROOT rpool 1.98G 538M 1.46G 26% 1.00x ONLINE - Step 15) Check for the file created on sysB, earlier. root@zone1:~# ls -l /opt total 1 -rw-r--r-- 1 root root 0 Oct 22 14:47 fileA Next Steps Here is a brief list of some of the fun things you can try next. Add space to the zone by adding a second storage device to the rootzpool. Make sure that you add it to the configurations of both zones! Create a new zone, specifying two disks in the rootzpool when you first configure the zone. When you install that zone, or clone it from another zone, zoneadm uses those two disks to create a mirrored pool. (Three disks will result in a three-way mirror, etc.) Conclusion Hopefully you have seen the ease with which you can now move Solaris Zones from one system to another.

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• Systems Solutions at COLLABORATE12

  - by ferhat

  Want to connect with fellow Oracle users and learn more about how to maximize your Oracle software environments with Oracle Systems?   Pack your bags for Las Vegas!   COLLABORATE 12  is right around the corner! COLLABORATE 12 Conference will be held at the Mandalay Bay in Las Vegas, NV 22-26 April, 2012. This is an event designed and delivered by users just like you with sessions, interactive panel discussions and hands-on learning opportunities packed with first-hand experiences, case studies and practical “how-to” content.. This year’s event includes a number of educational sessions and demos for users interested in learning from the experts how to use Oracle Optimized Solutions to get the most out of their Oracle Technology and Application software. Oracle Optimized Solutions are proven blueprints that eliminate integration guesswork by combing best in class hardware and software components to deliver complete system architectures that are fully tested, and include documented best practices that reduce integration risks and deliver better application performance.  And because they are highly flexible by design,  Oracle Optimized Solutions   can be implemented as an end-to-end solution or easily adapted into existing environments. Follow Oracle Infrared at Twitter, Facebook, Google+, and LinkedIn  to catch the latest news, developments, announcements, and inside views from  Oracle Optimized Solutions. Please come by our Exhibition Booth #1273 to see the demos and meet 1-1 with the experts behind a number of  Oracle Optimized Solutions  including those for JD Edwards EnterpriseOne, E-Business Suite, PeopleSoft HCM, Oracle WebCenter, and Oracle Database.  Exhibitor Showcase Booth #1273 DAY TIME TITLE Monday  April 23 6:00 pm - 8:00 pm Welcome Reception in the Exhibitor Showcase Tuesday  April 24 10:15 am - 4:00 pm Exhibitor Showcase Open 1:00 pm - 2:00 pm Dedicated Exhibitor Showcase Time 5:30 pm - 7:00 pm Exhibitor Showcase Happy Hour Wednesday  April 25 10:30 am - 3:00 pm Exhibitor Showcase Open 2:15 pm -3:00 pm Afternoon Break in Exhibitor Showcase  There are also a number of deep dive, educational sessions covering deployment best practices using Oracle’s engineered systems and best-in-class hardware, operating system and virtualization technologies.  Education Sessions DAY TIME TITLE LOCATION Monday  April 23 9:45 am - 10:45 am Architecting and Implementing Backup and Recovery Solutions Surf E Tuesday  April 24 2:00 pm – 3:00 pm Oracle's High Performance Systems for JD Edwards EnterpriseOne Mandalay Bay GH 4:30 pm - 5:30 pm Virtualization Boot Camp: What's New with Oracle VM Server for x86 Mandalay Bay C 9:30 am - 10:30 am Oracle on Oracle VM - Expert Panel Mandalay Bay L Wednesday  April 25 9:30 am - 10:30 am Cloud Computing Directions: Part II Understanding Oracle's Cloud Directions South Seas E  And don’t forget the keynotes and software roadmap sessions! Keynotes and Roadmap Sessions DAY TIME TITLE LOCATION Sunday  April 22 3:20 pm – 4:20 pm Oracle’s Cloud Computing Strategy Breakers B Monday  April 23 11:00 am – 12:00 pm JD Edwards - Vision, Promises and Execution: IT'S THE WAY WE ROLL and Why it Matters! Mandalay Bay A 11:00 am – 12:00 pm PeopleSoft Executive Update and Roadmap Mandalay Bay J 1:15 pm - 2:15 pm Oracle Database - Engineered for Innovation Mandalay Bay L 2:30 pm - 3:30 pm Oracle E-Business Suite Applications Strategy and General Manager Update Mandalay Bay D Tuesday  April 24 9:15 am - 10:15 am IT at Oracle: The Art of IT Transformation to Enable Business Growth Mandalay Bay Ballroom H

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• Collaborate10 &ndash; THEconference

  - by jean-pierre.dijcks

  After spending a few days in Mandalay Bay's THEHotel, I guess I now call everything THE... Seriously, they even tag their toilet paper with THEtp... I guess the brand builders in Vegas thought that once you are on to something you keep on doing it, and granted it is a nice hotel with nice rooms. THEanalytics Most of my collab10 experience was in a room called Reef C, where the BIWA bootcamp was held. Two solid days of BI, Warehousing and Analytics organized by the BIWA SIG at IOUG. Didn't get to see all sessions, but what struck me was the high interest in Analytics. Marty Gubar's OLAP session was full and he did some very nice things with the OLAP option. The cool bit was that he actually gets all the advanced calculations in OLAP to show up in OBI EE without any effort. It was nice to see that the idea from OWB where you generate an RPD is now also in AWM. I think it makes life so much simpler to generate these RPD's from your data model. Even if the end RPD needs some tweaking, it is all a lot less effort to get something going. You can see this stuff for yourself in this demo (click here). OBI EE uses just SQL to get to the calculations, and so, if you prefer APEX, you can build you application there and get the same nice calculations in an APEX application. Marty also showed the Simba MDX driver used with Excel. I guess we should call that THEcoolone... and it is very slick and wonderfully useful for all of you who actually know Excel. The nice thing is that you leverage pure Excel for all operations (no plug-ins). That means no new tools to learn, no new controls, all just pure Excel. THEdatabasemachine Got some very good questions in my "what makes Exadata fast" session and overall, the interest in Exadata is overwhelming. One of the things that I did try to do in my session is to get people to think in new patterns rather than in patterns based on Oracle 9i running on some random hardware configuration. We talked a little bit about the often over-indexing and how everyone has to unlearn all of that on Exadata. The main thing however is that everyone needs to get used to the shear size of some of the components in a Database machine V2. 5TB of flash cache is a lot of very fast data storage, half a TB of memory gets quite interesting as well. So what I did there was really focus on some of the content in these earlier posts on Upward ILM and In-Memory processing. In short, I do believe the these newer media point out a trend. In-memory and other fast media will get cheaper and will see more use. Some of that we do automatically by adding new functionality, but in some cases I think the end user of the system needs to start thinking about how to leverage all this new hardware. I think most people got very excited about these new capabilities and opportunities. THEcoolkids One of the cool things about the BIWA track was the hand-on track. Very cool to see big crowds for both OLAP and OWB hands-on. Also quite nice to see that the folks at RittmanMead spent so much time on preparing for that session. While all of them put down cool stuff, none was more cool that seeing Data Mining on an Apple iPAD... it all just looks great on an iPAD! Very disappointing to see that Mark Rittman still wasn't showing OWB on his iPAD ;-) THEend All in all this was a great set of sessions in the BIWA track. Lots of value to our guests (we hope) and we hope they all come again next year!

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• Know Your Audience, And/Or Your Customer

  - by steve.diamond

  Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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• Podcast Show Notes: Collaborate 10 Wrap-Up - Part 1

  - by Bob Rhubart

  OK, I know last week I promised you a program featuring Oracle ACE Directors Mike van Alst (IT-Eye) and Jordan Braunstein (TUSC) and The Definitive Guide to SOA: Oracle Service Bus author Jeff Davies. But things happen. In this case, what happened was Collaborate 10 in Las Vegas. Prior to the event I asked Oracle ACE Director and OAUG board member Floyd Teter to see if he could round up a couple of people at the event for an impromtu interview over Skype (I was here in Cleveland) to get their impressions of the event. Listen to Part 1 Floyd, armed with his brand new iPad, went above and beyond the call of duty. At the appointed hour, which turned out to be about hour after the close of Collaborate 10,  Floyd had gathered nine other people to join him in a meeting room somewhere in the Mandalay Bay Convention Center. Here’s the entire roster: Floyd Teter - Project Manager at Jet Propulsion Lab, OAUG Board Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Mark Rittman - EMEA Technical Director and Co-Founder, Rittman Mead,  ODTUG Board Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Chet Justice - OBI Consultant at BI Wizards Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Elke Phelps - Oracle Applications DBA at Humana, OAUG SIG Chair Blog | LinkedIn | Oracle Mix | Book | Oracle ACE Profile Paul Jackson - Oracle Applications DBA at Humana Blog | LinkedIn | Oracle Mix | Book Srini Chavali - Enterprise Database & Tools Leader at Cummins, Inc Blog | LinkedIn | Oracle Mix Dave Ferguson – President, Oracle Applications Users Group LinkedIn | OAUG Profile John King - Owner, King Training Resources Website | LinkedIn | Oracle Mix Gavyn Whyte - Project Portfolio Manager at iFactory Consulting Blog | Twitter | LinkedIn | Oracle Mix John Nicholson - Channels & Alliances at Greenlight Technologies Website | LinkedIn Big thanks to Floyd for assembling the panelists and handling the on-scene MC/hosting duties.  Listen to Part 1 On a technical note, this discussion was conducted over Skype, using Floyd’s iPad, placed in the middle of the table.  During the call the audio was fantastic – the iPad did a remarkable job. Sadly, the Technology Gods were not smiling on me that day. The audio set-up that I tested successfully before the call failed to deliver when we first connected – I could hear the folks in Vegas, but they couldn’t hear me. A frantic, last-minute adjustment appeared to have fixed that problem, and the audio in my headphones from both sides of the conversation was loud and clear.  It wasn’t until I listened to the playback that I realized that something was wrong. So the audio for Vegas side of the discussion has about the same fidelity as a cell phone. It’s listenable, but disappointing when compared to what it sounded like during the discussion. Still, this was a one shot deal, and the roster of panelists and the resulting conversation was too good and too much fun to scrap just because of an unfortunate technical glitch.   Part 2 of this Collaborate 10 Wrap-Up will run next week. After that, it’s back on track with the previously scheduled program. So stay tuned: RSS del.icio.us Tags: oracle,otn,collborate 10,c10,oracle ace program,archbeat,arch2arch,oaug,odtug,las vegas Technorati Tags: oracle,otn,collborate 10,c10,oracle ace program,archbeat,arch2arch,oaug,odtug,las vegas

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• Cloud Apps News @#OOW12

  - by Natalia Rachelson

  All eyes were on Oracle this past week and the news cycle was in full swing. What better time to make some key announcements that were guaranteed to create buzz ... and so we did. The name of the game was Cloud! Here are the key Cloud announcements for Apps, which included Fusion Tap that enables mobility across all Cloud Apps, HCM customer momentum in the Cloud, and our very first ERP Cloud Services customer. Oracle Unveils Oracle Fusion Tap for the iPadOracle Fusion Tap - Productivity Amplified Anywhere, Anytime "Both the enterprise and technology providers must recognize the need to innovate and adapt for the increasing mobility of the workforce - not just for sales teams, but across the organization," said Carter Lusher, Research Fellow and Chief Analyst of Enterprise Applications Ecosystem, Ovum. "A mobile application that quickly and powerfully allows employees to make connections, analyze data, and complete activities at any time and wherever they may be located drives new levels of business value and enhances efficiency. Frankly, mobile access is no longer a 'nice to have' but a 'must have.'"  "The mobile workforce is a business reality, and Oracle Fusion Tap is an example of how Oracle delivers mobile and cloud innovations that fundamentally improve productivity and how we work," said Chris Leone, Senior Vice President of Application Development, Oracle. "With Oracle Fusion Tap users will have an all-in-one, easily extensible app that puts mission-critical data and colleague connection at their fingertips." The entire release is available here http://www.oracle.com/us/corporate/press/1855392 Customers Live on Oracle Fusion Human Capital ManagementOracle HCM Cloud Service Helps Power HR's Contribution to the Business "More than 25 of the 100-plus customers who have selected Oracle Fusion Human Capital Management (HCM) are already live. Ardent Leisure, Peach Aviation, Toshiba Medical Systems and Zillow have deployed Oracle HCM Cloud Service and are using it to transform their HR operations. They join companies such as Principal Financial Group and Elizabeth Arden, who are already using Oracle HCM Cloud Service to help manage international growth and deliver pervasive, role-based, configurable solutions to their employees. With these recent go-lives, Oracle takes a leading position in successfully bringing live HCM customers in the cloud."  "As a technology company, Zillow looked to a partner who could scale with us. Zillow has gone live on Oracle HCM Cloud Service, which will give us the ability automate and streamline HR operations for our employees in the near future," said Sarah Bilton, Senior Director HR, Zillow. Read the entire release here http://www.oracle.com/us/corporate/press/1859573 Lending Club Selects Oracle ERP Cloud Service to Help Increase Insight and EfficienciesOracle ERP Cloud Service Provides an Open Architecture, Best-of-Breed Decision-Making, and Scalability in the Cloud "Lending Club, the leading platform for investing in and obtaining personal loans, has selected Oracle ERP Cloud Service to help improve decision-making and workflow, implement robust reporting, and take advantage of the inherent scalability and cost savings provided by the cloud. With more than 76,000 borrowers and 90,000 investors Lending Club utilizes technology and innovation to reduce the cost of traditional banking and offer borrowers better rates and investors better returns.  After an extensive search, Lending Club selected Oracle ERP Cloud Service due to the breadth and depth of capabilities and ongoing innovation of Oracle ERP Cloud Service, as well as Oracle's open architecture, industry leadership and commitment to partners." "Lending Club is an innovative, data-intensive, high-growth company and we needed a solution and partner that could match us," said Carrie Dolan, CFO, Lending Club. "We conducted a thorough review of our options, and Oracle ERP Cloud Service was the clear winner in terms of capabilities and business value as well as commitment to us as a customer." Read the entire release here http://www.oracle.com/us/corporate/press/1859020

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• Is This Your Idea of Disaster Recovery?

  - by rickramsey

  Don't just make do with less. Protect what you've got. By, for instance, deploying Oracle Solaris 10 inside a zone cluster. "Wait," you say, "what is a zone cluster?" It is a zone deployed across different physical servers. "Who would do that!" you ask in a mild panic. Why, an upstanding sysadmin citizen interested in protecting his or her employer's investment with appropriate high availability and disaster recovery. If one server gets wiped out by Hurricane Sandy along with pretty much the entire East Coast of the USA, your zone continues to run on the other server(s). Provided you set them up in Edinburgh. This white paper (pdf) explains what a zone cluster is and how to use it. If a white paper reminds you of having to read War and Peace in school, just use this Oracle RAC and Solaris Cluster Cheat Sheet, instead. "But wait!" you exclaim. "I didn't realize Solaris 10 offered zone clusters!" I didn't, either! And in an earlier version of this blog post I said that zone clusters were only available with Oracle Solaris 11. But Karoly Vegh pointed me to the documentation for Oracle Solaris Cluster 3.3, which explains how to manage zone clusters in Oracle Solaris 10. Bite my fist! So, the point I was trying to make is not just that you can run Oracle Solaris 10 zone clusters, but that you can run them in an Oracle Solaris 11 environment. Now let's return to our conversation and pick up where we left off ... "Oh no! Whatever shall I do?" Fear not. Remember how Oracle Solaris 11 lets you create a Solaris 10 branded zone inside a system running Oracle Solaris 11? Well, the Solaris Cluster engineers thought that was a bang-up idea, and decided to extend Oracle Solaris Cluster so that you could run your Solaris 10 applications inside the protective cocoon of an Oracle Solaris 11 zone cluster. Take advantage of the installation improvements and network virtualization capabilities of Oracle Solaris 11 while still running your application on Oracle Solaris 10. You Luddite, you. That capability is in the latest release of Oracle Solaris Cluster, version 4.1, which became available last Friday. "Last Friday! Is it too late to get a copy?" You can still get a free copy from our download center (see below). And, if you'd like to know what other goodies the 4.1 release of Oracle Solaris Cluster provides, see: What's New In Oracle Solaris Cluster 4.1 (pdf) Free download Oracle Solaris Cluster 4.1 (SPARC or x86) Tech Article: How to Upgrade to Oracle Solaris Cluster 4.0, by Tim Read. As always, you can get the latest information about Oracle Solaris Cluster, plus technical how-to articles, documentation, and more from Oracle Solaris Cluster Resource Page for Sysadmins and Developers. And don't forget about the online launch of Oracle Solaris 11.1 and Oracle Solaris Cluster 4.1, scheduled for Nov 7. "I feel so much better, now!" Think nothing of it. That's what we're here for. - Rick Website Newsletter Facebook Twitter

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• Free Advanced ADF eCourse, part II

  - by Frank Nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A second part of the advanced Oracle ADF online training is available for free. Lynn Munsinger and her team worked hard to deliver this second part of the training as close to the release of the first installment as possible. This two part advanced ADF training provides you with a wealth of advanced ADF know-how and insight for you to adopt in a self-paced manner. Part 1 (though I am sure you have this bookmarked): http://tinyurl.com/advadf-part1 Part 2 (the new material): http://tinyurl.com/advadf-part2 Quoting Lynn: "This second installment provides you with all you need to know about regions, including best practices for implementing contextual events and other region communication patterns. It also covers the nitty-gritty details of building great looking user interfaces, such as how to work with (not against!) the ADF Faces layout components, how to build page templates and declarative components, and how to skin the application to your organization’s needs. It wraps up with an in-depth look at layout components, and a second helping of additional region considerations if you just can’t get enough. Like the first installment, the content for this course comes from Product Management. This 2nd eCourse compilation is a bit of a “Swan Song” for Patrice Daux, a long-time JDeveloper and ADF curriculum developer, who is retiring the end of this month. Thanks for your efforts, Patrice, and bon voyage!" Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Indeed: Great job Patrice! (and all others involved)

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• Cisco Unifed Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also uses Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• Cisco Unified Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also use Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error: "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• Oracle Database 11g R2 támogatott SAP alatt is

  - by Lajos Sárecz

  Húsvét óta már SAP alatt is használható az Oracle Database 11g R2. Köztudott, hogy az SAP csak a Release 2-re ad ki támogatást, így ez most egy igazán örömteli hír az SAP felhasználóknak, hiszen az alábbi 11g R2 újdonságokat tudják alkalmazni SAP környezetben: • Advanced Compression opció (táblára, RMAN mentésre, expdp-re, Data Guard hálózatra) • Real Application Testing • Oracle Database 11g Release 2 Database Vault • Oracle Database 11g Release 2 RAC • Advanced Encryption táblaterekre, RMAN mentésekre, expdp-re, Data Guard hálózatra • Direct NFS • Deferred Segments • Online Patching Azaz például tömöríthetové válik az SAP adatbázisa, vagy az abból készített mentések. Az eddigi tapasztalatok szerint a tömörítés aránya adatbázistól függoen 2-4-szeres. Az adatbázis upgrade és minden egyéb adatbázis infrastruktúrát érinto változatatás kockázata jelentosen csökkentheto lesz a Real Application Testing alkalmazásával. A rendszergazdai szerepkörök szeparaláhatóvá válnak a Database Vault felhasználásával. A Real Application Clusters 11g R2 újdonságai is elérheto lesznek. A Transparent Data Encryption révén a táblaterek és a mentések titkosíthatók úgy, hogy az alkalmazás számára mindez transzparens, azonban a médiához közvetlenül hozzáférve nem lesznek visszafejthetok az adatok. Támogatott lesz a Direct NFS kliens, ezzel NFS elérési sebesség jelentosen javul. A Deffered Segments révén pedig a tábla szegmensek csak akkor kerülnek lefoglalásra, amikor adat kerül a táblába. Ez azért hasznos, mert általában alkalmazások telepítésekor létrejön minden tábla, azonban sok táblába nem kerül adat. Ezáltal mind a telepítés ideje, mind az adatbázis mérete csökkentheto. Az Online Patching pedig lehetové teszi a leállításmentes patch telepítést. Hát azt gondolom ezek vonzó lehetoségek, érdemes betervezni a közeljövobe az SAP rendszerek alatti adatbázis frissítését, hiszen a 10g verzió Premier Support idén nyáron lejár. Az upgrade-hez pedig mindenképp javaslom a Real Application Testing használatát, amivel az éles terhelés mellett teszthelheto teszt környezetben az upgrade. A Sun Oracle Database Machine és az Exadata sajnos még nem támogatott SAP alatt, mivel az ASM certifikáció még nem zárult le. A hírek szerint 2011 elejére várható, hogy ez megtörténik.

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• Oracle's Primavera P6 Analytics Now Available!

  - by mark.kromer

  Oracle's Primavera product team has announced this week that general availability of our first Oracle BI (OBI) based analytical product with pre-built business intelligence dashboards, reports and KPIs built in. P6 Analytics uses OBI's drill-down capabilities, summarizations, hierarchies and other BI features to provide knowledge to your business users to make the best decisions on portfolios, projects, schedules & resources with deep insights. Without needing to launch into the P6 tool, your executives, PMO, project sponsors, etc. can view up to date project performance information as well as historic trends of project performance. Using web-based portal technology, P6 Analytics makes it easy to manage by exception and then drill down to quickly identify root cause analysis of problem projects. At the same time, a brand new version of the P6 Reporting Database R2 was just announded and is also now available. This updated reporting database provides you with 4 star schemas with spread data and includes P6 activity, project and resource codes. You can use the data warehouse and ETL functions of the P6 Reporting Database R2 with your own reporting tools or build dashboards that utilize the hierarchies & drill down to the day-level on scheduled activities using Busines Objects, Cognos, Microsoft, etc. Both of these products can be downloaded from E-Delivery under the Primavera applications section in the P6 EPPM v7.0 media pack. I put some examples below of the resource utilization, earned value, landing page and portfolio analysis dashboards that come out of the box with P6 Analytics to give you these deep insights into your projects & portfolios on day 1 of using the tool. Please send an email to Karl or me if you have any questions or would like more information. Oracle Technology Network and the Oracle.com marketing sites are currently being refreshed with further details of these exciting new releases of the Primavera BI and data warehouse products. Lastly, scroll below for some screenshots of the new P6 Analytics R1 product using OBIEE! Thanks, Mark Kromer

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• Browsing Your ADF Application Module Pooling Params with WLST

  - by Duncan Mills

  In ADF 11g you can of course use Enterprise Manager (EM) to browse and configure the settings used by ADF Business Components  Application Modules, as shown here for one of my sample deployed applications. This screen you can access from the EM homepage by pulling down the Application Deployment menu, and then ADF > Configure ADF Business Components. Then select the profile that you are actually using (Hint: look in the DataBindings.cpx file to work this out - probably the "Local" version unless you've explicitly changed it. )So, from this screen you can change the pooling parameters and the world is good. But what if you don't have EM installed? In that case you can use the WebLogic scripting capabilities to view (and Update) the MBean Properties. Explanation The pooling parameters and many others are handled through Message Driven Beans that are created for the deployed application in the server. In the case of the ADF BC pooling parameters, this MBean will combine the configuration deployed as part of the application, along with any overrides defined as -D environement commands on the JVM startup for the application server instance. Using WLST to Browse the Bean ValuesFor our purposes here I'm doing this interactively, although you can also write a script or write Java to achieve the same thing.Step 0: Before You Start You will need the followingAccess to the console on the machine that is running the serverThe WebLogic Admin username and password (I'll use weblogic/password as my example here - yours will be different)The name of the deployed application (in this example FMWdh_application1)The package path to the bc4j.xcfg file (in this example oracle.demo.fmwdh.model.service.common.bc4j.xcfg) This is based on the default path for your model project so it shoudl be fairly easy to work out.The BC configuration your AM is actually running with (look in the DataBindings.cpx for that. In this example DealHelpServiceDeployed is the profile being used..)Step 1: Start the WLST consoleTo start at the beginning, you need to run the WLST command but that needs a little setup:Change to the wlserver_10.3/server/bin directory e.g. under your Fusion Middleware Home[oracle@mymachine] cd /home/oracle/FMW_R1/wlserver_10.3/server/binSet your environment using the setWLSEnv script. e.g. on Oracle Enterprise Linux:[oracle@mymachine bin] source setWLSEnv.shStart the WLST interactive console[oracle@mymachine bin] java weblogic.WLSTInitializing WebLogic Scripting Tool (WLST) ...Welcome to WebLogic Server Administration Scripting ShellType help() for help on available commandswls:/offline> Step 2:Enter the WLST commandsConnect to the server wls:> connect('weblogic','password')Change to the Custom root, this is where the AMPooling MBeans are registered wls:> custom()Change to the b4j MBean directorywls:> cd ('oracle.bc4j.mbean.config')Work out the correct directory for the AM configuration you need. This is the difficult bit, not because it's hard to do, but because the names are long. The structure here is such that every child MBean is displayed at the same level as the parent, so for each deployed application there will be many directories shown. In fact, do an ls() command here and you'll see what I mean. Each application will have one MBean for the app as a whole, and then for each deployed configuration in the .xcfg file you'll see: One for the config entry itself, and then one each for Security, DB Connection and AM Pooling. So if you deploy an app with just one configuration you'll see 5 directories, if it has two configurations in the .xcfg you'll see 9 and so on.The directory you are looking for will contain those bits of information you gathered in Step 0, specifically the Application Name, the configuration you are using and the xcfg name: First of all narrow your list to just those directories returned from the ls() command that begin oracle.bc4j.mbean.config:name=AMPool. These identify the AM pooling MBeans for all the deployed applications. Now look for the correct application name e.g. Application=FMWdh_application1The config setting in that sub-list should already be correct and match what you expect e.g. oracle.bc4j.mbean.config=oracle.demo.fmwdh.model.service.common.bc4j.xcfgFinally look for the correct value for the AppModuleConfigType e.g. oracle.bc4j.mbean.config.AppModuleConfigType=DealHelpServiceDeployedNow you have identified the correct directory name, change to that (keep the name on one line of course - I've had to split it across lines here for clarity:wls:> cd ('oracle.bc4j.mbean.config:name=AMPool,     type=oracle.bc4j.mbean.config.AppModuleConfigType.AMPoolType,    oracle.bc4j.mbean.config=oracle.demo.fmwdh.model.service.common.bc4j.xcfg,    Application=FMWdh_application1,    oracle.bc4j.mbean.config.AppModuleConfigType=DealHelpServiceDeployed') Now you can actually view the parameter values with a simple ls() commandwls:> ls()And here's the output in which you can view the realtime values of the various pool settings: -rw- AmpoolConnectionstrategyclass oracle.jbo.common.ampool.DefaultConnectionStrategy -rw- AmpoolDoampooling true -rw- AmpoolDynamicjdbccredentials false -rw- AmpoolInitpoolsize 2 -rw- AmpoolIsuseexclusive true -rw- AmpoolMaxavailablesize 40 -rw- AmpoolMaxinactiveage 600000 -rw- AmpoolMaxpoolsize 4096 -rw- AmpoolMinavailablesize 2 -rw- AmpoolMonitorsleepinterval 600000 -rw- AmpoolResetnontransactionalstate true -rw- AmpoolSessioncookiefactoryclass oracle.jbo.common.ampool.DefaultSessionCookieFactory -rw- AmpoolTimetolive 3600000 -rw- AmpoolWritecookietoclient false -r-- ConfigMBean true -rw- ConnectionPoolManager oracle.jbo.server.ConnectionPoolManagerImpl -rw- Doconnectionpooling false -rw- Dofailover false -rw- Initpoolsize 0 -rw- Maxpoolcookieage -1 -rw- Maxpoolsize 4096 -rw- Poolmaxavailablesize 25 -rw- Poolmaxinactiveage 600000 -rw- Poolminavailablesize 5 -rw- Poolmonitorsleepinterval 600000 -rw- Poolrequesttimeout 30000 -rw- Pooltimetolive -1 -r-- ReadOnly false -rw- Recyclethreshold 10 -r-- RestartNeeded false -r-- SystemMBean false -r-- eventProvider true -r-- eventTypes java.lang.String[jmx.attribute.change] -r-- objectName oracle.bc4j.mbean.config:name=AMPool,type=oracle.bc4j.mbean.config.AppModuleConfigType.AMPoolType,oracle.bc4j.mbean.config=oracle.demo.fmwdh.model.service.common.bc4j.xcfg,Application=FMWdh_application1,oracle.bc4j.mbean.config.AppModuleConfigType=DealHelpServiceDeployed -rw- poolClassName oracle.jbo.common.ampool.ApplicationPoolImpl Thanks to Brian Fry on the JDeveloper PM Team who did most of the work to put this sequence of steps together with me badgering him over his shoulder.

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• Top Tweets SOA Partner Community – November 2011

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity soacommunity SOA Community Dutch ACEs SOA Partner Community award celebration wp.me/p10C8u-i9 OracleBPM Gauging Maturity of your BPM Strategy – part 1/2, bit.ly/vJE9UZ MagicChatzi Dutch ACE’s and ACE Directors had a small party: achatzia.blogspot.com/2011/11/celebr… leonsmiers #Capgemini #Oracle #BPM Blog index bit.ly/tUYtvD #yam lucasjellema Blog post by my colleague Emiel on the AMIS blog: Timeouts in Oracle SOA Suite 11g – tinyurl.com/73amo3r biemond Solving __OAUX_GENXSD_.TOP.XSD with BPEL: When you use an external web service in combination with a BPEL servic… t.co/Gzzatzrr OracleBlogs Jumpstart Fusion Middleware projects with Oracle User Productivity Kit ow.ly/1fJMev cpurdy on Oracle Coherence data grid, its new RESTful APIs, and Oracle Service Bus (OSB): blogs.oracle.com/slc/entry/orac… Accenture Learn how Service-Oriented Architecture can help public service agencies solve legacy system issues. bit.ly/sTteM4 #SOA eelzinga Thanks for organising it Andreas! #soacommunity eelzinga Had a nice drink with the fellow Dutch Oracle ACE members for a little celebration of the SOA Community Partner Award. #soacommunity EmielP Wrote a blogpost about timeouts in the #Oracle #SOA Suite: bit.ly/uhUcrX OracleBlogs Processing Binary Data in SOA Suite 11g t.co/Tzd1xBsY OracleBlogs Finding the Value in SOA by Stephen Bennett t.co/9MMLJoLz OTNArchBeat SOA All the Time; Architects in AZ; Clearing Info Integration hurdles t.co/5viNj8ib OracleBlogs Demo: Business Transaction Management with SOA Management Pack ow.ly/1fFBv3 OTNArchBeat SOA All the Time; Architects in AZ; Clearing Info Integration hurdles t.co/Dnfzo0PN oracletechnet Wikis.oracle.com lives leonsmiers A new #capgemini #oracle #blog, Measuring the Human Task activity in Oracle BPM bit.ly/uPan08 #yam @CapgeminiOracle OTNArchBeat 3 SOA business cases, explained in a 2-minute elevator speech | @JoeMcKendrick t.co/aYGNkZup OTNArchBeat Gartner, Inc. places Oracle SOA Governance in Magic Quadrant for SOA Governance Technologies t.co/bSG5cuTr Jphjulstad Red carpet to Oracle BPM – evita.no evita.no/ikbViewer/soa-… Oracle #Oracle Named a Leader in #SOA Governance Magic Quadrant by Leading Analyst Firm t.co/prnyGu2U soacommunity What presentations & topics do you like to see at the next SOA & BPM & Webcenter Community Forum early 2012? #soacommunity soacommunity Oracle BPM Suite 11g Handbook Released wp.me/p10C8u-hU OTNArchBeat SOA Development Virtual Developer Day (On Demand) | @soacommunity bit.ly/sqhQmX OracleBlogs SOA Development Virtual Developer Day (On Demand) t.co/MDrdnx0h 9 Nov Favorite Undo Retweet Reply OracleBlogs Specialized Partners Only! New Service to Promote Your Events t.co/qTgyEpY4 biemond @stevendavelaar this is for you t.co/hInKCcfY it explains your sso problem soacommunity SOA Development Virtual Developer Day (on demand) t.co/flXPWk4R soacommunity IPT Swiss SOA Experts – thanks for the nice ink wp.me/p10C8u-i3 soacommunity Enjoy #wjax specially the presentations from our #ACE @t_winterberg @myfear @AdamBien pic.twitter.com/m8VcBSG3 OTNArchBeat Discounts on books, more, for Oracle Technology Network members bit.ly/vRxMfB OracleSOA Justify the ROI of SOA in 10 seconds…a pic is worth 1000 words bit.ly/roi_of_soa_img #oraclesoa #soa #oow11 orclateamsoa A-Team SOA Blog: Case Management in BPM 11g -  Mark Foster Oracle BPM 11g & Case Management I’ve seen… t.co/l5zb6pFr t_winterberg Die nächste SIG #SOA steht an: 7.12. in Hamburg. Neues Tooling und Erfahrungen rund um Oracle FMW, SOA, BPM… (cont) deck.ly/~YC57v OracleBlogs Continuous Integration for SOA/BPM ow.ly/1fsekI OracleBlogs BPM Suite 11g Handbook Released ow.ly/1frlzv lucasjellema Iterating over collection (array) in BPM (and dispatching jobs for entries in array): t.co/1SEhSvWv – subprocesses are the key. lucasjellema Lucas Jellema Useful tip from Mark Nelson: BPM API documentation (as well as Human Workflow Service) available: redstack.wordpress.com/2011/09/28/api… OTNArchBeat SOA, cloud: it’s the architecture that matters | Joe McKendrick zd.net/tNCiTF orclateamsoa: Building a job dispatcher in BPM -or- Iterating over collections in BPM ow.ly/1frbrz orclateamsoa Using the Database as a Policy Store for SOA 11g ow.ly/1frbrA OracleBPM Oracle launches Process Accelerators for BPM: t.co/XPEE61QL Jphjulstad Human-Centric BPM Selection Checklist t.co/3TZXZHLH OracleBlogs Fusion Middleware General Session at OOW 2011: Missed It? Read On… t.co/aU5JvM6K gschmutz Great! The product page of the OSB 11g Development Cookbook is now online: t.co/5Jfbe6Ng Looking forward to get it, u too? brhubart Oracle IT Architecture Essentials; Lightweight Composite Service Development with SCA and Spring; Cloud Migration ow.ly/7esNg eelzinga New blogpost : Oracle Service Bus, Generic fault handling, bit.ly/sGr4UL #osb #oracleservicebus For regular information on Oracle SOA Suite become a member in the SOA Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Technorati Tags: soacommunity,twitter,Oracle,SOA Community,Jürgen Kress,OPN

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• Der einfache Weg zur Oracle Fusion Middleware

  - by A&C Redaktion

  Was passiert eigentlich mit Produkten und Anwendungen, die unter Oracle Application Server entwickelt und betrieben wurden – jetzt, da der WebLogic Server diesen als wichtigste strategische Middleware-Plattform ablöst? Der Oracle Platinum Partner OPITZ CONSULTING widmet dieser Frage, die in den nächsten Jahren so manches Unternehmen beschäftigen wird, bereits jetzt eine umfassenden Kampagne aus Informations- und Serviceangeboten. Für OPITZ CONSULTING, wie auch andere Partner, die im Bereich Oracle Fusion Middleware tätig sind, gilt es jetzt, betroffenen Kunden die Möglichkeiten und Szenarien eines Upgrades vorzustellen, die Vorteile der neuen Lösungen zu erläutern und gemeinsam abzuwägen, welche Schritte nötig sind, um ihr Unternehmen fit für die Zukunft zu machen. Letztlich zählt die Leistung immer noch als das beste Argument. OPITZ CONSULTING hat jetzt die entscheidenden Informationen und Argumente zum Fusion Middleware Upgrade in einem Fact Sheet zusammengefasst. Von der Analyse über die Bewertung und Empfehlung bis hin zum validen Konzept werden die einzelnen Schritte anschaulich dargestellt. Desweiteren hilft die IT-Beratung ihren Kunden mittels Migrations-Check dabei, Varianten, Kosten und Nutzen der Umstellung auf die neue Technologie abzuwägen. Je nachdem, welche Produkte ein Kunde verwendet, bietet OPITZ CONSULTING unterschiedliche Upgrade-Szenarien an. Hier geht's zum Fact Sheet: „Oracle Fusion Middleware – Upgrade!“

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• Java, the Cloud, and Oracle at QCon San Francisco 2011

  - by Bob Rhubart

  If you're part of the lucky bunch attending this week's sold-out QCon San Francisco conference at Westin San Francisco Market Street, I'd like to bring several sessions to your attention. On Wednesday Nov 16, Alex Buckley, specification lead for the Java Language and the Java Virtual Machine at Oracle, will present Java 7 and 8: Where We've Been, Where We're Going, part of the Why is Java still sexy? track. The session begins at 10:35 a.m. in the Olympic room. On Thursday Nov 17, Tyler Jewell, VP Product Management for Oracle's Platform as a Service, will participate in the Performance and Scalability Panel moderated by InfoQ founder and QCon SF Program Committee Member Floyd Marinescu. That panel, part of the Performance and Scalability Solutions track, begins at 10:35 a.m. in the Olympic room. Following that panel discussion, Tyler will fly solo with a presentation on Java EE 7: Developing for the Cloud, also part of the Performance and Scalability Solutions track. That session kicks off at 12:05 p.m., also in the Olympic room. On Friday Nov 18 Tyler will jump tracks, so to speak, when he presents The Architecture of Oracle's Public Cloud, part of the Architecture Case Studies: Cloud track. That session begins at 4:50 p.m. in the Stanford room. Of course, QCon also offers ample meet-and-greet opportunities. One such opportunity happens in the hospitality suite hosted by the Java Community Process Executive Committee. That shindig gets in gear at 5:50 pm on Thursday. Throughout the QCon San Francisco conference, members of the OTN team (including your's truly) and members of the Oracle Fusion Middleware team will be on hand at the OTN booth in the conference lobby. Stop by to say hello, score some swag, and catch a demo or two.

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• Understanding Process Scheduling in Oracle Solaris

  - by rickramsey

  The process scheduler in the Oracle Solaris kernel allocates CPU resources to processes. By default, the scheduler tries to give every process relatively equal access to the available CPUs. However, you might want to specify that certain processes be given more resources than others. That's where classes come in. A process class defines a scheduling policy for a set of processes. These three resources will help you understand and manage it process classes: Blog: Overview of Process Scheduling Classes in the Oracle Solaris Kernel by Brian Bream Timesharing, interactive, fair-share scheduler, fixed priority, system, and real time. What are these? Scheduling classes in the Solaris kernel. Brian Bream describes them and how the kernel manages them through context switching. Blog: Process Scheduling at the Thread Level by Brian Bream The Fair Share Scheduler allows you to dispatch processes not just to a particular CPU, but to CPU threads. Brian Bream explains how to use and provides examples. Docs: Overview of the Fair Share Scheduler by Oracle Solaris Documentation Team This official Oracle Solaris documentation set provides the nitty-gritty details for setting up classes and managing your processes. Covers: Introduction to the Scheduler CPU Share Definition CPU Shares and Process State CPU Share Versus Utilization CPU Share Examples FSS Configuration FSS and Processor Sets Combining FSS With Other Scheduling Classes Setting the Scheduling Class for the System Scheduling Class on a System with Zones Installed Commands Used With FSS -Rick Follow me on: Blog | Facebook | Twitter | Personal Twitter | YouTube | The Great Peruvian Novel

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• User Experience Fundamentals

  - by ultan o'broin

  Understanding what user experience means in the modern work environment is central to building great-looking usable applications on the desktop or mobile devices. What better place to start a series of blog posts on such Applications User Experience team enablement for customers and partners than by sharing what the term really means, writes team member Karen Scipi. Applications UX have gained valuable insights into developing a user experience that reflects the experience of today’s worker. We have observed real workers performing real tasks in real work environments, and we have developed a set of new standards of application design that have been scientifically proven to be beneficial to enable today’s workers. We share such expertise to enable our customers and partners to benefit from our insights and to further their return on investment when building Oracle applications. So, What is User Experience? ?The user interface (UI) is about the on-screen user context provided by the layout of widgets (such as icons, fields, and buttons and more) and the visual impact of colors, typographic choices, and so on. The UI comprises the “look and feel” of the application that users interact with, and reflects, in essence, the most immediate aspects of usability we can now all relate to.  User experience, on the other hand, is about understanding the whole context of the world of work, how workers go about completing tasks, crossing all sorts of boundaries along the way. It is a study of how business processes and workers goals coincide, how users work with technology or other tools to get their jobs done, their interactions with other users, and their response to the technical, physical, and cultural environment around them. User experience is all about how users work—their work environments, office layouts, desk tools, types of devices, their working day, and more. Even their job aids, such as sticky notes, offer insight for UX innovation. User experience matters because businesses needs to be efficient, work must be productive, and users now demand to be satisfied by the applications they work with. In simple terms, tasks finished quickly and accurately for a business evokes organization and worker satisfaction, which in turn makes workers feel good and more than willing to use the application again tomorrow. Design Principles for the Enterprise Worker The consumerization of information technology has raised the bar for enterprise applications. Applications must be consistent, simple, intuitive, but above all contextual, reflecting how and when workers work, in the office or on the go. For example, the Google search experience with its type-ahead keyword-prompting feature is how workers expect to be able to discover enterprise information, too. Type-ahead in PeopleSoft 9.1 To build software that enables workers to be productive, our design principles meet modern work requirements about consistency, with well-organized, context-driven information, geared for a working world of discovery and collaboration. Our applications must also behave in a simple, web-like way just like Amazon, Google, and Apple products that workers use at home or on the go. Our user experience must also reflect workers’ needs for flexibility and well-loved enterprise practices such as using popular desktop tools like Microsoft Excel or Outlook as required. Building User Experience Productively The building blocks of Oracle Fusion Applications are the user experience design patterns. Based on the Oracle Fusion Middleware technology used to build Oracle Fusion Applications, the patterns are reusable solutions to common usability challenges that ADF developers typically face as they build applications, extensions, and integrations. Developers use the patterns as part of their Oracle toolkits to realize great usability consistently and in a productive way. Our design pattern creation process is informed by user experience research and science, an understanding of our technology’s capabilities, the demands for simplification and intuitiveness from users, and the best of Oracle’s acquisitions strategy (an injection of smart people and smart innovation). The patterns are supported by usage guidelines and are tested in our labs and assembled into a library of proven resources we used to build own Oracle Fusion Applications and other Oracle applications user experiences. The design patterns library is now available to the ADF community and to our partners and customers, for free. Developers with ADF skills and other technology skills can now offer more than just coding and functionality and still use the best in enterprise methodologies to ensure that a great user experience is easily applied, scaled, and maintained, whether it be for SaaS or on-premise deployments for Oracle Fusion Applications, for applications coexistence, or for partner integrations scenarios.  Oracle partners and customers already using our design patterns to build solutions and win business in smart and productive ways are now sharing their experiences and insights on pattern use to benefit your entire business. Applications UX is going global with the message and the means. Our hands-on user experience enablement through ADF  is expanding. So, stay tuned to Misha Vaughan's Voice of User Experience (VOX) blog and follow along on Twitter at @usableapps for news of outreach events and other learning opportunities. Interested in Learning More? Oracle Fusion Applications User Experience Patterns and Guidelines Library Shout-outs for Oracle UX Design Patterns Oracle Fusion Applications User Experience Design Patterns: Productivity Realized

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• Aggregating cache data from OCEP in CQL

  - by Manju James

  There are several use cases where OCEP applications need to join stream data with external data, such as data available in a Coherence cache. OCEP’s streaming language, CQL, supports simple cache-key based joins of stream data with data in Coherence (more complex queries will be supported in a future release). However, there are instances where you may need to aggregate the data in Coherence based on input data from a stream. This blog describes a sample that does just that. For our sample, we will use a simplified credit card fraud detection use case. The input to this sample application is a stream of credit card transaction data. The input stream contains information like the credit card ID, transaction time and transaction amount. The purpose of this application is to detect suspicious transactions and send out a warning event. For the sake of simplicity, we will assume that all transactions with amounts greater than $1000 are suspicious. The transaction history is available in a Coherence distributed cache. For every suspicious transaction detected, a warning event must be sent with maximum amount, total amount and total number of transactions over the past 30 days, as shown in the diagram below. Application Input Stream input to the EPN contains events of type CCTransactionEvent. This input has to be joined with the cache with all credit card transactions. The cache is configured in the EPN as shown below: <wlevs:caching-system id="CohCacheSystem" provider="coherence"/> <wlevs:cache id="CCTransactionsCache" value-type="CCTransactionEvent" key-properties="cardID, transactionTime" caching-system="CohCacheSystem"> </wlevs:cache> Application Output The output that must be produced by the application is a fraud warning event. This event is configured in the spring file as shown below. Source for cardHistory property can be seen here. <wlevs:event-type type-name="FraudWarningEvent"> <wlevs:properties type="tuple"> <wlevs:property name="cardID" type="CHAR"/> <wlevs:property name="transactionTime" type="BIGINT"/> <wlevs:property name="transactionAmount" type="DOUBLE"/> <wlevs:property name="cardHistory" type="OBJECT"/> </wlevs:properties </wlevs:event-type> Cache Data Aggregation using Java Cartridge In the output warning event, cardHistory property contains data from the cache aggregated over the past 30 days. To get this information, we use a java cartridge method. This method uses Coherence’s query API on credit card transactions cache to get the required information. Therefore, the java cartridge method requires a reference to the cache. This may be set up by configuring it in the spring context file as shown below: <bean class="com.oracle.cep.ccfraud.CCTransactionsAggregator"> <property name="cache" ref="CCTransactionsCache"/> </bean> This is used by the java class to set a static property: public void setCache(Map cache) { s_cache = (NamedCache) cache; } The code snippet below shows how the total of all the transaction amounts in the past 30 days is computed. Rest of the information required by CardHistory object is calculated in a similar manner. Complete source of this class can be found here. To find out more information about using Coherence's API to query a cache, please refer Coherence Developer’s Guide. public static CreditHistoryData(String cardID) { … Filter filter = QueryHelper.createFilter("cardID = :cardID and transactionTime :transactionTime", map); CardHistoryData history = new CardHistoryData(); Double sum = (Double) s_cache.aggregate(filter, new DoubleSum("getTransactionAmount")); history.setTotalAmount(sum); … return history; } The java cartridge method is used from CQL as seen below: select cardID, transactionTime, transactionAmount, CCTransactionsAggregator.execute(cardID) as cardHistory from inputChannel where transactionAmount1000 This produces a warning event, with history data, for every credit card transaction over $1000. That is all there is to it. The complete source for the sample application, along with the configuration files, is available here. In the sample, I use a simple java bean to load the cache with initial transaction history data. An input adapter is used to create and send transaction events for the input stream.

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• Focus on Identity Management at Oracle OpenWorld12

  - by Tanu Sood

  Heading to Oracle OpenWorld 2012? Then we have Identity Management and relevant sessions all mapped out for you to help you navigate Oracle OpenWorld. Do make use of Focus On Identity Management document online or if you’d like to have a copy handy, use the pdf version instead. In the meantime, here are the 3 must-attend Identity Management sessions for this year: Trends in Identity Management Monday, October 1, at 10:45 a.m., Moscone West L3, room 3003, (session ID# CON9405) Led by Amit Jasuja, this session focuses on how the latest release of Oracle Identity Management addresses emerging identity management requirements for mobile, social, and cloud computing. It also explores how existing Oracle Identity Management customers are simplifying implementations and reducing total cost of ownership. Mobile Access Management Tuesday, October 2, at 10:15 a.m., Moscone West L3, room 3022, (session ID# CON9437) There are now more than 5 billion mobile devices on the planet, including an increasing number of personal devices being used to access corporate data and applications. This session focuses on ways to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. Evolving Identity Management Thursday, October 4, at 12:45 p.m., Moscone West L3, room 3008, (session ID# CON9640) Identity management requirements have evolved and are continuing to evolve as organizations seek to secure cloud and mobile access. This session explores emerging requirements and shares best practices for evolving your identity management implementation, including the value of a service-oriented, platform approach. For a complete listing of all identity management sessions, hands-on labs, and more, see Focus on Identity Management now. See you at OOW12. 

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