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  • Search Engine Ranking Competition

    Search engine ranking competition just got tougher. With individuals and businesses pooling a team of SEO experts to update their website, SEO software, working on intensive keyword research, as well as tapping into social media marketing, continuous marketing is necessary to improve and maintain search engine ranking competitiveness.

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  • How to install Eclipse J2EE IDE from a tarball?

    - by Silambarasan
    I have downloaded Eclipse 3.6.1 as a tar.gz file from eclipse site. Then I extract using cmd: tar -zxvf eclipse-jee-helios-SR1-linux-gtk.tar.gz after execute this cmd I got eclipse folder in this there is eclipse file. When I double click on this eclipse file I'm getting following error: Could not display "/media/D-DEVELOPME/eclipse/eclipse". There is no application installed for executable files is there any solution for it?

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  • Converting #MDX to #DAX and PowerPivot Workshop online #ppws

    - by Marco Russo (SQLBI)
    I just published the article Converting MDX to DAX – First Steps on the renewed SQLBI web site about converting MDX to DAX. The reason is that with BISM Tabular in Analysis Services 2012 you will be able to write queries in both DAX and MDX. If you already know MDX, you might wonder how to “translate” your MDX knowledge in DAX. I think that this is another way you can improve your knowledge about DAX: it has different concepts behind and this comparison should be helpful in this purpose. This is...(read more)

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  • Arthur C. Clarke Describe the Future Internet in 1974 [Video]

    - by Jason Fitzpatrick
    Arthur C. Clarke–futurist and Sci-Fi writer–talks to a reporter from the Australian Broadcasting Network about the future of computing and the internet in this 1974 interview. Clearly he had a pretty good handle on the direction information technology and networking was going–we’re certainly using computers largely in the fashion he describes. [via Neatorama] The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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  • The Flexibility of of Internet Radio Stations

    The emergence of Internet radio stations is one of the most exciting developments in this generation of web 2.0. Everyone are now in to the social media networking and video streaming. Everyone in th... [Author: Tine Meyer - Computers and Internet - April 08, 2010]

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  • CPU DB like IMDB for Microprocessors

    - by Jason Fitzpatrick
    If you’re interested in the history of microprocessors, the CPU DB at Stanford is a massive database of microprocessors that covers everything from code names to speed to processor families. Play with their visuals or download the entire database and make your own. CPU DB [Stanford.edu] The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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  • How to Get a Quality Brochure Design

    Today?s small businesses are trying to send their message to the customers in new ways than ever. There is no argument about the effectiveness of the new media but there is also no argument against t... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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  • T-SQL in SQL Azure

    - by kaleidoscope
    The following table summarizes the Transact-SQL support provided by SQL Azure Database at PDC 2009: Transact-SQL Features Supported Transact-SQL Features Unsupported Constants Constraints Cursors Index management and rebuilding indexes Local temporary tables Reserved keywords Stored procedures Statistics management Transactions Triggers Tables, joins, and table variables Transact-SQL language elements such as Create/drop databases Create/alter/drop tables Create/alter/drop users and logins User-defined functions Views, including sys.synonyms view Common Language Runtime (CLR) Database file placement Database mirroring Distributed queries Distributed transactions Filegroup management Global temporary tables Spatial data and indexes SQL Server configuration options SQL Server Service Broker System tables Trace Flags   Amit, S

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  • SQL SERVER – Simple Explanation and Puzzle with SOUNDEX Function and DIFFERENCE Function

    - by pinaldave
    Earlier this week I asked a question where I asked how to Swap Values of the column without using CASE Statement. Read here: A Puzzle – Swap Value of Column Without Case Statement,there were more than 50 solutions proposed in the comment. There were many creative solutions. I have mentioned my personal favorite (different ones) here: Solution of Puzzle – Swap Value of Column Without Case Statement. However, I received lots of questions regarding one of the Solution by SIJIN KUMAR V P. He has used the function SOUNDEX in his solution. The request was to explain how SOUNDEX and DIFFERENCE works. Well, there are pretty decent documentations provided over here SOUNDEX function and DIFFERENCE over on MSDN and if I attempt to explain this function I will end up writing the same details which are available on MSDN. Instead of writing theory, we will try to learn this function by using a couple of simple puzzles. You try to solve the puzzles using the MSDN and see if you can learn something very quickly. In simple words - SOUNDEX converts an alphanumeric string to a four-character code to find similar-sounding words or names. The first character of the code is the first character of character_expression and the second through fourth characters of the code are numbers that represent the letters in the expression. Vowels incharacter_expression are ignored unless they are the first letter of the string. DIFFERENCE function returns an integer value. The  integer returned is the number of characters in the SOUNDEX values that are the same. The return value ranges from 0 through 4: 0 indicates weak or no similarity, and 4 indicates strong similarity or the same values. Learning Puzzle 1: Now let us run following four queries and observe its output. SELECT SOUNDEX('SQLAuthority') SdxValue SELECT SOUNDEX('SLTR') SdxValue SELECT SOUNDEX('SaLaTaRa') SdxValue SELECT SOUNDEX('SaLaTaRaM') SdxValue When you look at the result set all the four values are same. The reason for all the values to be same is as for SQL Server SOUNDEX function all the four strings are similarly sounding string. Learning Puzzle 2: Now let us run following five queries and observe its output. SELECT DIFFERENCE (SOUNDEX('SLTR'),SOUNDEX('SQLAuthority')) SELECT DIFFERENCE (SOUNDEX('TH'),SOUNDEX('SQLAuthority')) SELECT DIFFERENCE ('SQLAuthority',SOUNDEX('SQLAuthority')) SELECT DIFFERENCE ('SLTR',SOUNDEX('SQLAuthority')) SELECT DIFFERENCE ('SLTR','SQLAuthority') When you look at the result set you will get the result in the ranges from 1 to 4. Here is how it works if your result is 0 which means absolutely not relevant to each other and if your result is 1 which means the results are relevant to each other. Have you ever used above two functions in your business need or on production server? If yes, would you please leave a comment with use cases. I believe it will be beneficial to everyone. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • WPF TextBlock refresh in real time

    - by TheOnlyBrien
    I'm new to C#, in fact, this is one of the first projects I've tried to start on my own. I am curious why the TextBlock will not refresh with the following code? The WPF window does not even show up when I add the "while" loop to the code. I just want this to have a real time display of the days since I was born. Please help me out or give me constructive direction. using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Threading.Tasks; using System.Windows; using System.Windows.Controls; using System.Windows.Data; using System.Windows.Documents; using System.Windows.Input; using System.Windows.Media; using System.Windows.Media.Imaging; using System.Windows.Navigation; using System.Windows.Shapes; namespace daysAliveWPF { /// <summary> /// Interaction logic for MainWindow.xaml /// </summary> public partial class MainWindow : Window { public MainWindow() { InitializeComponent(); DateTime myBirthday = new DateTime(1984, 01, 19); while (true) { TimeSpan daysAlive = DateTime.Now.Subtract(myBirthday); MyTextBlock.Text = daysAlive.TotalDays.ToString(); } } } } Similar code has worked in a Console Window application, so I don't understand what's going on here. Console Application code snip that did work is: using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Threading.Tasks; namespace DisplayRealTime { class Program { static void Main(string[] args) { DateTime myBirthday = new DateTime(1984, 06, 19); while (true) { TimeSpan daysAlive = DateTime.Now.Subtract(myBirthday); Console.Write("\rTotal Days Alive: {0}", daysAlive.TotalDays.ToString(".#####")); } } } } Thank you!

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  • Microsoft Introduces WebMatrix

    - by Rick Strahl
    originally published in CoDe Magazine Editorial Microsoft recently released the first CTP of a new development environment called WebMatrix, which along with some of its supporting technologies are squarely aimed at making the Microsoft Web Platform more approachable for first-time developers and hobbyists. But in the process, it also provides some updated technologies that can make life easier for existing .NET developers. Let’s face it: ASP.NET development isn’t exactly trivial unless you already have a fair bit of familiarity with sophisticated development practices. Stick a non-developer in front of Visual Studio .NET or even the Visual Web Developer Express edition and it’s not likely that the person in front of the screen will be very productive or feel inspired. Yet other technologies like PHP and even classic ASP did provide the ability for non-developers and hobbyists to become reasonably proficient in creating basic web content quickly and efficiently. WebMatrix appears to be Microsoft’s attempt to bring back some of that simplicity with a number of technologies and tools. The key is to provide a friendly and fully self-contained development environment that provides all the tools needed to build an application in one place, as well as tools that allow publishing of content and databases easily to the web server. WebMatrix is made up of several components and technologies: IIS Developer Express IIS Developer Express is a new, self-contained development web server that is fully compatible with IIS 7.5 and based on the same codebase that IIS 7.5 uses. This new development server replaces the much less compatible Cassini web server that’s been used in Visual Studio and the Express editions. IIS Express addresses a few shortcomings of the Cassini server such as the inability to serve custom ISAPI extensions (i.e., things like PHP or ASP classic for example), as well as not supporting advanced authentication. IIS Developer Express provides most of the IIS 7.5 feature set providing much better compatibility between development and live deployment scenarios. SQL Server Compact 4.0 Database access is a key component for most web-driven applications, but on the Microsoft stack this has mostly meant you have to use SQL Server or SQL Server Express. SQL Server Compact is not new-it’s been around for a few years, but it’s been severely hobbled in the past by terrible tool support and the inability to support more than a single connection in Microsoft’s attempt to avoid losing SQL Server licensing. The new release of SQL Server Compact 4.0 supports multiple connections and you can run it in ASP.NET web applications simply by installing an assembly into the bin folder of the web application. In effect, you don’t have to install a special system configuration to run SQL Compact as it is a drop-in database engine: Copy the small assembly into your BIN folder (or from the GAC if installed fully), create a connection string against a local file-based database file, and then start firing SQL requests. Additionally WebMatrix includes nice tools to edit the database tables and files, along with tools to easily upsize (and hopefully downsize in the future) to full SQL Server. This is a big win, pending compatibility and performance limits. In my simple testing the data engine performed well enough for small data sets. This is not only useful for web applications, but also for desktop applications for which a fully installed SQL engine like SQL Server would be overkill. Having a local data store in those applications that can potentially be accessed by multiple users is a welcome feature. ASP.NET Razor View Engine What? Yet another native ASP.NET view engine? We already have Web Forms and various different flavors of using that view engine with Web Forms and MVC. Do we really need another? Microsoft thinks so, and Razor is an implementation of a lightweight, script-only view engine. Unlike the Web Forms view engine, Razor works only with inline code, snippets, and markup; therefore, it is more in line with current thinking of what a view engine should represent. There’s no support for a “page model” or any of the other Web Forms features of the full-page framework, but just a lightweight scripting engine that works with plain markup plus embedded expressions and code. The markup syntax for Razor is geared for minimal typing, plus some progressive detection of where a script block/expression starts and ends. This results in a much leaner syntax than the typical ASP.NET Web Forms alligator (<% %>) tags. Razor uses the @ sign plus standard C# (or Visual Basic) block syntax to delineate code snippets and expressions. Here’s a very simple example of what Razor markup looks like along with some comment annotations: <!DOCTYPE html> <html>     <head>         <title></title>     </head>     <body>     <h1>Razor Test</h1>          <!-- simple expressions -->     @DateTime.Now     <hr />     <!-- method expressions -->     @DateTime.Now.ToString("T")          <!-- code blocks -->     @{         List<string> names = new List<string>();         names.Add("Rick");         names.Add("Markus");         names.Add("Claudio");         names.Add("Kevin");     }          <!-- structured block statements -->     <ul>     @foreach(string name in names){             <li>@name</li>     }     </ul>           <!-- Conditional code -->        @if(true) {                        <!-- Literal Text embedding in code -->        <text>         true        </text>;    }    else    {        <!-- Literal Text embedding in code -->       <text>       false       </text>;    }    </body> </html> Like the Web Forms view engine, Razor parses pages into code, and then executes that run-time compiled code. Effectively a “page” becomes a code file with markup becoming literal text written into the Response stream, code snippets becoming raw code, and expressions being written out with Response.Write(). The code generated from Razor doesn’t look much different from similar Web Forms code that only uses script tags; so although the syntax may look different, the operational model is fairly similar to the Web Forms engine minus the overhead of the large Page object model. However, there are differences: -Razor pages are based on a new base class, Microsoft.WebPages.WebPage, which is hosted in the Microsoft.WebPages assembly that houses all the Razor engine parsing and processing logic. Browsing through the assembly (in the generated ASP.NET Temporary Files folder or GAC) will give you a good idea of the functionality that Razor provides. If you look closely, a lot of the feature set matches ASP.NET MVC’s view implementation as well as many of the helper classes found in MVC. It’s not hard to guess the motivation for this sort of view engine: For beginning developers the simple markup syntax is easier to work with, although you obviously still need to have some understanding of the .NET Framework in order to create dynamic content. The syntax is easier to read and grok and much shorter to type than ASP.NET alligator tags (<% %>) and also easier to understand aesthetically what’s happening in the markup code. Razor also is a better fit for Microsoft’s vision of ASP.NET MVC: It’s a new view engine without the baggage of Web Forms attached to it. The engine is more lightweight since it doesn’t carry all the features and object model of Web Forms with it and it can be instantiated directly outside of the HTTP environment, which has been rather tricky to do for the Web Forms view engine. Having a standalone script parser is a huge win for other applications as well – it makes it much easier to create script or meta driven output generators for many types of applications from code/screen generators, to simple form letters to data merging applications with user customizability. For me personally this is very useful side effect and who knows maybe Microsoft will actually standardize they’re scripting engines (die T4 die!) on this engine. Razor also better fits the “view-based” approach where the view is supposed to be mostly a visual representation that doesn’t hold much, if any, code. While you can still use code, the code you do write has to be self-contained. Overall I wouldn’t be surprised if Razor will become the new standard view engine for MVC in the future – and in fact there have been announcements recently that Razor will become the default script engine in ASP.NET MVC 3.0. Razor can also be used in existing Web Forms and MVC applications, although that’s not working currently unless you manually configure the script mappings and add the appropriate assemblies. It’s possible to do it, but it’s probably better to wait until Microsoft releases official support for Razor scripts in Visual Studio. Once that happens, you can simply drop .cshtml and .vbhtml pages into an existing ASP.NET project and they will work side by side with classic ASP.NET pages. WebMatrix Development Environment To tie all of these three technologies together, Microsoft is shipping WebMatrix with an integrated development environment. An integrated gallery manager makes it easy to download and load existing projects, and then extend them with custom functionality. It seems to be a prominent goal to provide community-oriented content that can act as a starting point, be it via a custom templates or a complete standard application. The IDE includes a project manager that works with a single project and provides an integrated IDE/editor for editing the .cshtml and .vbhtml pages. A run button allows you to quickly run pages in the project manager in a variety of browsers. There’s no debugging support for code at this time. Note that Razor pages don’t require explicit compilation, so making a change, saving, and then refreshing your page in the browser is all that’s needed to see changes while testing an application locally. It’s essentially using the auto-compiling Web Project that was introduced with .NET 2.0. All code is compiled during run time into dynamically created assemblies in the ASP.NET temp folder. WebMatrix also has PHP Editing support with syntax highlighting. You can load various PHP-based applications from the WebMatrix Web Gallery directly into the IDE. Most of the Web Gallery applications are ready to install and run without further configuration, with Wizards taking you through installation of tools, dependencies, and configuration of the database as needed. WebMatrix leverages the Web Platform installer to pull the pieces down from websites in a tight integration of tools that worked nicely for the four or five applications I tried this out on. Click a couple of check boxes and fill in a few simple configuration options and you end up with a running application that’s ready to be customized. Nice! You can easily deploy completed applications via WebDeploy (to an IIS server) or FTP directly from within the development environment. The deploy tool also can handle automatically uploading and installing the database and all related assemblies required, making deployment a simple one-click install step. Simplified Database Access The IDE contains a database editor that can edit SQL Compact and SQL Server databases. There is also a Database helper class that facilitates database access by providing easy-to-use, high-level query execution and iteration methods: @{       var db = Database.OpenFile("FirstApp.sdf");     string sql = "select * from customers where Id > @0"; } <ul> @foreach(var row in db.Query(sql,1)){         <li>@row.FirstName @row.LastName</li> } </ul> The query function takes a SQL statement plus any number of positional (@0,@1 etc.) SQL parameters by simple values. The result is returned as a collection of rows which in turn have a row object with dynamic properties for each of the columns giving easy (though untyped) access to each of the fields. Likewise Execute and ExecuteNonQuery allow execution of more complex queries using similar parameter passing schemes. Note these queries use string-based queries rather than LINQ or Entity Framework’s strongly typed LINQ queries. While this may seem like a step back, it’s also in line with the expectations of non .NET script developers who are quite used to writing and using SQL strings in code rather than using OR/M frameworks. The only question is why was something not included from the beginning in .NET and Microsoft made developers build custom implementations of these basic building blocks. The implementation looks a lot like a DataTable-style data access mechanism, but to be fair, this is a common approach in scripting languages. This type of syntax that uses simple, static, data object methods to perform simple data tasks with one line of code are common in scripting languages and are a good match for folks working in PHP/Python, etc. Seems like Microsoft has taken great advantage of .NET 4.0’s dynamic typing to provide this sort of interface for row iteration where each row has properties for each field. FWIW, all the examples demonstrate using local SQL Compact files - I was unable to get a SQL Server connection string to work with the Database class (the connection string wasn’t accepted). However, since the code in the page is still plain old .NET, you can easily use standard ADO.NET code or even LINQ or Entity Framework models that are created outside of WebMatrix in separate assemblies as required. The good the bad the obnoxious - It’s still .NET The beauty (or curse depending on how you look at it :)) of Razor and the compilation model is that, behind it all, it’s still .NET. Although the syntax may look foreign, it’s still all .NET behind the scenes. You can easily access existing tools, helpers, and utilities simply by adding them to the project as references or to the bin folder. Razor automatically recognizes any assembly reference from assemblies in the bin folder. In the default configuration, Microsoft provides a host of helper functions in a Microsoft.WebPages assembly (check it out in the ASP.NET temp folder for your application), which includes a host of HTML Helpers. If you’ve used ASP.NET MVC before, a lot of the helpers should look familiar. Documentation at the moment is sketchy-there’s a very rough API reference you can check out here: http://www.asp.net/webmatrix/tutorials/asp-net-web-pages-api-reference Who needs WebMatrix? Uhm… good Question Clearly Microsoft is trying hard to create an environment with WebMatrix that is easy to use for newbie developers. The goal seems to be simplicity in providing a minimal development environment and an easy-to-use script engine/language that makes it easy to get started with. There’s also some focus on community features that can be used as starting points, such as Web Gallery applications and templates. The community features in particular are very nice and something that would be nice to eventually see in Visual Studio as well. The question is whether this is too little too late. Developers who have been clamoring for a simpler development environment on the .NET stack have mostly left for other simpler platforms like PHP or Python which are catering to the down and dirty developer. Microsoft will be hard pressed to win those folks-and other hardcore PHP developers-back. Regardless of how much you dress up a script engine fronted by the .NET Framework, it’s still the .NET Framework and all the complexity that drives it. While .NET is a fine solution in its breadth and features once you get a basic handle on the core features, the bar of entry to being productive with the .NET Framework is still pretty high. The MVC style helpers Microsoft provides are a good step in the right direction, but I suspect it’s not enough to shield new developers from having to delve much deeper into the Framework to get even basic applications built. Razor and its helpers is trying to make .NET more accessible but the reality is that in order to do useful stuff that goes beyond the handful of simple helpers you still are going to have to write some C# or VB or other .NET code. If the target is a hobby/amateur/non-programmer the learning curve isn’t made any easier by WebMatrix it’s just been shifted a tad bit further along in your development endeavor when you run out of canned components that are supplied either by Microsoft or the community. The database helpers are interesting and actually I’ve heard a lot of discussion from various developers who’ve been resisting .NET for a really long time perking up at the prospect of easier data access in .NET than the ridiculous amount of code it takes to do even simple data access with raw ADO.NET. It seems sad that such a simple concept and implementation should trigger this sort of response (especially since it’s practically trivial to create helpers like these or pick them up from countless libraries available), but there it is. It also shows that there are plenty of developers out there who are more interested in ‘getting stuff done’ easily than necessarily following the latest and greatest practices which are overkill for many development scenarios. Sometimes it seems that all of .NET is focused on the big life changing issues of development, rather than the bread and butter scenarios that many developers are interested in to get their work accomplished. And that in the end may be WebMatrix’s main raison d'être: To bring some focus back at Microsoft that simpler and more high level solutions are actually needed to appeal to the non-high end developers as well as providing the necessary tools for the high end developers who want to follow the latest and greatest trends. The current version of WebMatrix hits many sweet spots, but it also feels like it has a long way to go before it really can be a tool that a beginning developer or an accomplished developer can feel comfortable with. Although there are some really good ideas in the environment (like the gallery for downloading apps and components) which would be a great addition for Visual Studio as well, the rest of the development environment just feels like crippleware with required functionality missing especially debugging and Intellisense, but also general editor support. It’s not clear whether these are because the product is still in an early alpha release or whether it’s simply designed that way to be a really limited development environment. While simple can be good, nobody wants to feel left out when it comes to necessary tool support and WebMatrix just has that left out feeling to it. If anything WebMatrix’s technology pieces (which are really independent of the WebMatrix product) are what are interesting to developers in general. The compact IIS implementation is a nice improvement for development scenarios and SQL Compact 4.0 seems to address a lot of concerns that people have had and have complained about for some time with previous SQL Compact implementations. By far the most interesting and useful technology though seems to be the Razor view engine for its light weight implementation and it’s decoupling from the ASP.NET/HTTP pipeline to provide a standalone scripting/view engine that is pluggable. The first winner of this is going to be ASP.NET MVC which can now have a cleaner view model that isn’t inconsistent due to the baggage of non-implemented WebForms features that don’t work in MVC. But I expect that Razor will end up in many other applications as a scripting and code generation engine eventually. Visual Studio integration for Razor is currently missing, but is promised for a later release. The ASP.NET MVC team has already mentioned that Razor will eventually become the default MVC view engine, which will guarantee continued growth and development of this tool along those lines. And the Razor engine and support tools actually inherit many of the features that MVC pioneered, so there’s some synergy flowing both ways between Razor and MVC. As an existing ASP.NET developer who’s already familiar with Visual Studio and ASP.NET development, the WebMatrix IDE doesn’t give you anything that you want. The tools provided are minimal and provide nothing that you can’t get in Visual Studio today, except the minimal Razor syntax highlighting, so there’s little need to take a step back. With Visual Studio integration coming later there’s little reason to look at WebMatrix for tooling. It’s good to see that Microsoft is giving some thought about the ease of use of .NET as a platform For so many years, we’ve been piling on more and more new features without trying to take a step back and see how complicated the development/configuration/deployment process has become. Sometimes it’s good to take a step - or several steps - back and take another look and realize just how far we’ve come. WebMatrix is one of those reminders and one that likely will result in some positive changes on the platform as a whole. © Rick Strahl, West Wind Technologies, 2005-2010Posted in ASP.NET   IIS7  

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Convert DVDs and ISO Files to MKV with MakeMKV

    - by DigitalGeekery
    Looking for a quick and easy way to convert your DVDs or ISOs to MKV files? Today we take a look at the MakeMKV Beta which gets the job done very well. Installing and Using MakeMKV Download and install MakeMKV (See download link below) If converting a DVD, place it into your optical drive. When you open MakeMKV you will be greeted by it’s minimalistic interface. Click on the DVD to hard drive button to open the DVD, or the folder icon on the top menu to browse for an ISO file.   MakeMKV will open the disc or file. Once the disc or file is opened, you’ll see the titles listed in the window on the left. Double-click on the titles to expand the tree structure.   Remove any title or tracks you don’t want to convert by unselecting the check box to the left. On the right side of the window, click the folder icon to select browse for your file output directory. When ready, click the MakeMkv button to begin the conversion process.   Conversion will proceed.   When the conversion is finished. Click OK. That’s all there is to it! Your MKV file is ready to play. Conclusion MakeMKV is currently still in beta and during the beta phase it will rip both DVD and Blu-ray for free. However, the DVD ripping functionality will always remain free. After 30 days if you want to continue ripping Blu-ray discs, you’ll need to purchase a license. DVD rips are very quick…typically around 15-20 minutes depending on the length of the movie. MakeMKV is available for Windows, Mac, Linux and will rip and convert DVDs to MKV files. Not all media players natively support MKV playback, so if you’re having trouble playing MKV files, try downloading VLC Media player, or the latest version of the DivX codec. Download MakeMKV Similar Articles Productive Geek Tips How To Rip DVDs with VLCEasily Change Audio File Formats with XRECODEHow To Convert Video Files to MP3 with VLCConvert PDF Files to Word Documents and Other FormatsConvert DVD to MP4 / H.264 with HD Decrypter and Handbrake TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Office 2010 Product Guides Google Maps Place marks – Pizza, Guns or Strip Clubs Monitor Applications With Kiwi LocPDF is a Visual PDF Search Tool Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar

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  • The Best Free Portable Apps for Your Flash Drive Toolkit

    - by Lori Kaufman
    Large capacity, small-sized, affordable USB flash drives provide us with the ability to easily carry around gigs of data in our pockets. Why not take our favorite programs with us as well so we can work on any computer? We have collected links to many useful portable programs you can easily install on a USB flash drive and create a portable version of your desktop PC. How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC How to Own Your Own Website (Even If You Can’t Build One) Pt 2

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  • Would you expect this error ?

    - by GrumpyOldDBA
    Now I know why, but what I'm thinking is that if I create an error should I get valid data returned? To explain, I was browsing through the dmvs for queries which might benefit from tuning and I identified a query with two clustered index scans ( table scans ). I don't know all the schema off by heart and I was looking for a select by a LoginID column. I assumed this would be numeric and promptly entered an integer value to examine the query plan, yeah I should have looked at the table definition...(read more)

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  • BEA WebLogic Server 9.2 MP4

    - by Hiroyuki Yoshino
    ??(2010/12/14??)????BEA WebLogic Platform 9.2 JP Media Pack???BEA WebLogic Server 9.2 MP4????????????? (MP : Maintenance Pack) ??OS?WebLogic Server??????????????????(WebLogic Portal, WebLogic Integration)??????????????BEA WebLogic Server 9.2 MP3??????????????????????????·?????????????????????????????????????????? ?????????BEA WebLogic Platform 9.x??Premier Support End?2011?11??????????????????????????????????????????????? Premier Support End???????????·???????????????????????? ??????????????Oracle Technology Network(OTN)??Upgrade Center?????????????????·?????????????????????????????????????????????

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  • SQLRally and SQLRally - Session material

    - by Hugo Kornelis
    I had a great week last week. First at SQLRally Nordic , in Stockholm, where I presented a session on how improvements to the OVER clause can help you simplify queries in SQL Server 2012 enormously. And then I continued straight on into SQLRally Amsterdam , where I delivered a session on the performance implications of using user-defined functions in T-SQL. I understand that both events will make my slides and demo code downloadable from their website, but this may take a while. So those who do not...(read more)

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  • Stupid Geek Tricks: Manage Your SkyDrive Through the Command Line

    - by Taylor Gibb
    Originally launched as an April Fools prank by the Microsoft SkyDrive team, SkyCMD turned out to be a really geeky way to manage files and folders on your SkyDrive from the command line. Lets take a quick look. The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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  • Six Unusual Blogs I Like

    - by Bill Graziano
    I subscribe to and read over 100 SQL Server blogs every day.  I link to posts that I think are interesting.  I also read a fair number of non-SQL Server blogs.  Here are a few that I think are interesting. danah boyd. She is a researcher with Microsoft and writes about privacy, social media and teenagers.  I discovered her blog while looking for strategies to keep my personal and professional life separate.  (I haven’t found a good solution to that yet.)  Her stories of how teenagers use Facebook and other social media tools are fascinating. Clayton’s Web Snacks.  Steve Clayton works at Microsoft and has a variety of blogs out there.  This one focuses on … hmmm.  His latest posts are on graffiti, infographics, paper tweets, cartoons and slow motion videos.  It’s mostly visual and you never really know what you’ll get.  It’s always interesting though and I like what he posts.  It’s good creative stuff. Seth Godin.  Seth writes about Marketing.  I read him for motivation to get off my butt and get things done.  He’s a great motivator who encourages you to think big.  And do something! Ask the Pilot.  Patrick Smith is a commercial airline pilot writing about the airline industry.  He’s a great debunker of myths (no they don’t reduce oxygen in the cabin to keep you docile).  My favorite topics include the TSA, flying myths, airport reviews and flight delays. My old favorite flight blog used to be enplaned.  No one knew who wrote it.  It focused on the economics of the airline industry.  It was fascinating stuff.  One day it was gone.  The entire blog was deleted.  Someone tracked down some partial archives and put them online. The Agent’s Journal.  Jack Bechta is an NFL agent.  He writes about the business side of the NFL, the draft and free agency.  Lately he’s been writing about the potential lockout.  He has a distinct lack of hype which I find very refreshing.  xkcd.  I call this the comic for smart people.  A little math, some IT and internet privacy thrown in all make an unusual comic. Funny and intelligent.

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