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• World Record Siebel PSPP Benchmark on SPARC T4 Servers

  - by Brian

  Oracle's SPARC T4 servers set a new World Record for Oracle's Siebel Platform Sizing and Performance Program (PSPP) benchmark suite. The result used Oracle's Siebel Customer Relationship Management (CRM) Industry Applications Release 8.1.1.4 and Oracle Database 11g Release 2 running Oracle Solaris on three SPARC T4-2 and two SPARC T4-1 servers. The SPARC T4 servers running the Siebel PSPP 8.1.1.4 workload which includes Siebel Call Center and Order Management System demonstrates impressive throughput performance of the SPARC T4 processor by achieving 29,000 users. This is the first Siebel PSPP 8.1.1.4 benchmark supporting 29,000 concurrent users with a rate of 239,748 Business Transactions/hour. The benchmark demonstrates vertical and horizontal scalability of Siebel CRM Release 8.1.1.4 on SPARC T4 servers. Performance Landscape Systems Txn/hr Users Call Center Order Management Response Times (sec) 1 x SPARC T4-1 (1 x SPARC T4 2.85 GHz) – Web 3 x SPARC T4-2 (2 x SPARC T4 2.85 GHz) – App/Gateway 1 x SPARC T4-1 (1 x SPARC T4 2.85 GHz) – DB 239,748 29,000 0.165 0.925 Oracle: Call Center + Order Management Transactions: 197,128 + 42,620 Users: 20300 + 8700 Configuration Summary Web Server Configuration: 1 x SPARC T4-1 server 1 x SPARC T4 processor, 2.85 GHz 128 GB memory Oracle Solaris 10 8/11 iPlanet Web Server 7 Application Server Configuration: 3 x SPARC T4-2 servers, each with 2 x SPARC T4 processor, 2.85 GHz 256 GB memory 3 x 300 GB SAS internal disks Oracle Solaris 10 8/11 Siebel CRM 8.1.1.5 SIA Database Server Configuration: 1 x SPARC T4-1 server 1 x SPARC T4 processor, 2.85 GHz 128 GB memory Oracle Solaris 11 11/11 Oracle Database 11g Release 2 (11.2.0.2) Storage Configuration: 1 x Sun Storage F5100 Flash Array 80 x 24 GB flash modules Benchmark Description Siebel 8.1 PSPP benchmark includes Call Center and Order Management: Siebel Financial Services Call Center – Provides the most complete solution for sales and service, allowing customer service and telesales representatives to provide superior customer support, improve customer loyalty, and increase revenues through cross-selling and up-selling. High-level description of the use cases tested: Incoming Call Creates Opportunity, Quote and Order and Incoming Call Creates Service Request . Three complex business transactions are executed simultaneously for specific number of concurrent users. The ratios of these 3 scenarios were 30%, 40%, 30% respectively, which together were totaling 70% of all transactions simulated in this benchmark. Between each user operation and the next one, the think time averaged approximately 10, 13, and 35 seconds respectively. Siebel Order Management – Oracle's Siebel Order Management allows employees such as salespeople and call center agents to create and manage quotes and orders through their entire life cycle. Siebel Order Management can be tightly integrated with back-office applications allowing users to perform tasks such as checking credit, confirming availability, and monitoring the fulfillment process. High-level description of the use cases tested: Order & Order Items Creation and Order Updates. Two complex Order Management transactions were executed simultaneously for specific number of concurrent users concurrently with aforementioned three Call Center scenarios above. The ratio of these 2 scenarios was 50% each, which together were totaling 30% of all transactions simulated in this benchmark. Between each user operation and the next one, the think time averaged approximately 20 and 67 seconds respectively. Key Points and Best Practices No processor cores or cache were activated or deactivated on the SPARC T-Series systems to achieve special benchmark effects. See Also Siebel White Papers SPARC T4-1 Server oracle.com OTN SPARC T4-2 Server oracle.com OTN Siebel CRM oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 Enterprise Edition oracle.com OTN Disclosure Statement Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 30 September 2012.

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• Business Success with BPM: Customer Experiences

  - by Ajay Khanna

  Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Customers. This year we have many customers including Novartis, University of Melbourne, McAfee, Nagravision, Amadeus among others speaking at various sessions. One of such session is the customer panel hosted by Manas Deb from Oracle Product Management team. In this session, you will hear your peers discuss how they have overcome technical and organizational challenges; delivered success; and brought improved efficiency, visibility, and business agility to their companies. If you are interested in hearing more about how our customers use Oracle Business Process Management Suite, join us for the following session: Business Success with BPM: Customer Experiences Monday, Oct 1, 4:45 PM - 5:45 Moscone South - 308 Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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• Webcast Q&A: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter

  - by kellsey.ruppel

  Last Thursday we had the second webcast in our WebCenter in Action webcast series, "Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter, where customer Michael Chander from Qualcomm and Vince Casarez & Gourav Goyal from Oracle Partner Keste shared how Oracle WebCenter is powering Qualcomm’s externally facing website and providing a seamless experience for their customers. In case you missed it, here's a recap of the Q&A.   Mike Chandler, Qualcomm Q: Did you run into any issues when integrating all of the different applications together?A: Definitely, our main challenges were in the area of user provisioning and security propagation, all the standard stuff you might expect when hooking up SSO for authentication and authorization. In addition, we spent several iterations getting the UI’s in sync. While everyone was given the same digital material to build too, each team interpreted and implemented it their own way. Initially as a user navigated, if you were looking for it, you could slight variations in color or font or width , stuff like that. So we had to pull all the developers responsible for the UI together and get pixel level agreement on a lot of things so we could ensure seamless transitions across applications. Q: What has been the biggest benefit your end users have seen?A: Wow, there have been several. An SSO enabled environment was huge a win for our users. The portal application that this replaced had not really been invested in by the business. With this project, we had full business participation and backing, and it really showed in some key areas like the shopping experience. For example, while ordering in the previous site, the items did not have any pictures or really usable descriptions. A tremendous amount of work was done to try and make the site more intuitive and user friendly. Site performance has also drastically improved thanks to new hardware, improved database design, and of course the fact that ADF has made great strides in runtime performance. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: Within a large company, I’m sure there is always going to be competition for large projects, as there was here. Once we got through the technical analysis and settled on the technology choices, it was actually no resistance to implementing the solution. This project was fully driven by the business with the aim of long term growth. I can confidently say that the fact that this project was given the utmost importance by both the business and IT really help put down any resistance that you would typically see while implementing a new solution. Q: Given the performance, what do you estimate to be the top end capacity of the system? A:I think our top end capacity is really only limited by our hardware. I’m comfortable saying we could grow 10x on our current hardware, both in terms of transactions and users. We can easily spin up new JVM instances if needed. We already use less JVM’s than we had planned. In addition, ADF is doing a very good job with his connection pooling and application module pooling, so we see a very good ratio of users connected to the systems vs db connections, without impacting performace. Q: What's the overview or summary of feedback from the users interacting with the site?A: Feedback has been overwhelmingly positive from both the business and our customers. They’re very happy with the new SSO environment , the new LAF, and the performance of the site. Of course, it’s not all roses. No matter what, there are always going to be people that don’t like the layout or the color scheme, etc. By and large though, customers are happy and the business is happy. Q: Can you describe the impressions about the site before and after the project within Qualcomm?A: Before the project, the site worked and people were using it, but most people were not happy with it. It was slow and tended to be a bit tempermental, for example a user would perform a transaction and the system would throw and unexpected error. The user could back up and retry the steps and things would work fine, so why didn’t work the first time?. From a UI perspective, we’d hear comments like it looked like it was built by a high school student.  Vince Casarez & Gourav Goyal, Keste Q: Did you run into any obstacles when implementing the solution?A: It's interesting some people call them "obstacles" on this project we just called them "dependencies".  There were both technical and business related dependencies that we had to work out. Mike points out the SSO dependencies and the coordination and synchronization between the teams to have a seamless login experience and a seamless end user experience.  There was also a set of dependencies on the User Acceptance testing to make sure that everyone understood the use cases for how the system would be used.  With a branching into a new market and trying to match a simple user experience as many consumer sites have today, there was always a tendency for the team members to provide their suggestions on how things could be simpler.  But with all the work up front on the user design and getting the business driving this set of experiences, this minimized the downstream suggestions that tend to distract a team.  In this case, all the work up front allowed us to enumerate the "dependencies" and keep the distractions to a minimum. Q: Was there a lot of custom work that needed to be done for this particular solution?A: The focus for this particular solution was really on the custom processes. The interesting thing is that with the data flows and the integration with applications, there are some pre-built integrations, but realistically for the process flow, we had to build those. The framework and tooling we used made things easier so we didn’t have to implement core functionality, like transitioning from screen to screen or from flow to flow. The design feature of Task Flows really helped speed the development and keep the component infrastructure in line with the dynamic processes.  Task flows and other elements like Skins are core to the infrastructure or technology stack of Oracle. This then allowed the team to center the project focus around the business flows and use cases to meet the core requirements and keep the project on time. Q: What do you think were the keys to success for rolling out WebCenter?A:  The 5 main keys to success were: 1) Sponsorship from the whole organization around this project from senior executive agreement, business owners driving functionality, and IT development alignment; 2) Upfront design planning and use case definition to clearly define the project scope and requirements; 3) Focussed development and project management aligned with the top level goals and drivers; 4) User acceptance and usability testing along the way to identify potential issues and direct resolution of the issues;  and 5) Constant prioritization of the issues for development to fix by the business.  It also helps to have great team chemistry and really smart people working on the project. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!  Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter from Oracle WebCenter

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• Partners, Start your Engines

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Hello speed racer - OPN here to inform you that in case you missed it, our ISV Focused PartnerCast took place last week in Oracle’s Redwood Shores studio. Without a roadblock in site, Oracle’s key drivers discussed topics like Optimized and Oracle’s Cloud offerings; even OPN partner MSC took it to the next level by stopping by to share with us their first hand experience with the Oracle Exastack Optimized program. By stepping into Oracle’s ”Motor Speedway”, better known as the Exastack lab, MSC was able to fine tune, test and optimize their application on Oracle Exadata, as well as gain outstanding expertise on several technical areas such as optimizing multithreaded applications and database tuning. By optimizing their solution, MSC has “decreased their deployment time and saw a 30 percent performance improvement in database.” Sounds like someone’s gearing up for an “Oracle Indy 500.” By achieving Oracle Exadata Optimized status, MSC is putting performance in the driver’s seat, and their customers at the front of the race by delivering a solution that is tuned for performance, scalability and reliability. So go ahead and let the Oracle Exastack Optimized pit crew take you to the finish line. Learn how to go from 0-60 by watching MSC’s segment of the ISV Focused PartnerCast below. Ready… Set… Optimize! The OPN Communications Team

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• Advisor Commentary on BPO Powered by Oracle

  Hear Lowell Williams, Executive Director for Global Human Resources Outsourcing at EquaTerra and Russell Handley, Director Oracle BPO Marketing speak with Fred about current trends in Business Process Outsourcing, the relevance of Oracle's BPO entry into the space, and finally what customers and providers should be thinking about.

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• UI Design Patterns : Are you developing a Fusion Apps extension, an ADF or Webcenter App?

  - by asantaga

  A big question I get asked when speaking to partners who are developing Oracle ADF, or Webcenter, Apps is how to make it look nice.. Some of the big SIs ask me, "Do we have any design patterns/guidelines we can use?". .. Alas website design is a very personal thing and each website will have different requirements and needs, however I am now pleased to say we've just launched "Oracle Fusion Applications Design Patterns" website.   The website is the result of many years of Oracle R&D into user interface design for Fusion applications and features a really cool web app which allows you to visualise the UI components in action. Although many of the design patterns are related to ADF , its worth noting that ADF took its lead from Oracle Fusion Applications User Interface needs - not the other way around, its just taken us a while to publish these. Coupled together with the dashboard patterns this makes are really cool extra asset for your kit bag Design Patterns Oracle dashboard patterns and guidelines Usable Apps.oracle.com Enjoy

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• An Update on Oracle Product Information Management

  Alison Schofeld, Product Strategy Director, introduces Oracle's Product Information Management (PIM) solution, discusses why it is important for companies today and why customers should chose Oracle's PIM solution.

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• The Benefits of BPO Powered by Oracle

  Sonny Singh, Oracle's Industry Business Unit Senior Vice President, speaks with Fred about the unique attributes of Oracle's BPO strategy, shares examples of customer and provider successes and explains how listeners -- both customers and providers -- can benefit from this offering.

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• Today in the OTN Lounge (Monday October 1, 2012)

  - by Bob Rhubart

  Here's a quick rundown of today's activities in the OTN Lounge: (OTN Lounge hours today: 8:00 am - 7:00 pm)  9:00 am - 1:00 pm RAC Attack Learn about Oracle Real Application Clustering (RAC) in this collaborative event. You'll work with experts from the IOUG RAC SIG to get an Oracle Database 11gR2 RAC cluster running inside a virtual machine. For more information: RAC attack at Oracle Open World (Pythian Blog) RAC Attack - Oracle Cluster Database at Home/Events (WikiBooks) 4:00 pm - 8:00 pm Oracle Social Network Developer Challenge Office Hours Find information, expertise, and a collaborative work environment for those participating in the OSN Developer Challenge. Click here for more information. The OTN Lounge is located in the Howard St. Tent, between 3rd and 4th, directly between Moscone North and Moscone South. Access to the OTN Lounge requires an Oracle OpenWorld or JavaOne conference badge.

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• You're invited : Oracle Solaris Forum, Dec 18th, Petah Tikva

  - by Frederic Pariente

  The local ISV Engineering will be attending and speaking at the Oracle and ilOUG Solaris Forum next week in Israel. Come meet us there! This free event requires registration, thanks. YOU'RE INVITED Oracle Solaris Forum Date : Tuesday, December 18th, 2012 Time : 14:00 Location :  Dan Academic CenterPetach TikvaIsrael Agenda : New Features in Solaris 11.1SPARC T4 & T5Solaris 11 Serviceability See you there!

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• The Acquisition of PLM Leader, Agile, Provides Oracle Customers with Great Benefits

  Jon Chorley, Oracle's Vice President of Supply Chain Product Strategy, discusses with Cliff, the strategic importance of Product Lifecycle Management (PLM) to Oracle, why Agile best addresses these needs, and the benefits this acquisition will provide customers and partners.

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• New Amazon EC2 image for Oracle SOA (and BPM) Suite

  - by Demed L'Her

  Want to test-drive the Oracle SOA Suite, including the brand new BPMN capabilities, without having to install anything? Check out our new image on Amazon EC2 for Oracle SOA (and BPM) Suite 11gR1 PS2. The full instructions are here: BPM 11gR1 now available on Amazon EC2 Thanks Prasen for posting that new image!

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• ArchBeat Link-o-Rama for 2012-04-12

  - by Bob Rhubart

  2012 Real World Performance Tour Dates |Performance Tuning | Performance Engineering www.ioug.org Coming to your town: a full day of real world database performance with Tom Kyte, Andrew Holdsworth, and Graham Wood. Rochester, NY - March 8 Los Angeles, CA - April 30 Orange County, CA - May 1 Redwood Shores, CA - May 3 Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 Webcast Series: Data Warehousing Best Practices event.on24.com April 19, 2012 - Best Practices for Workload Management of a Data Warehouse on Oracle Exadata May 10, 2012 - Best Practices for Extreme Data Warehouse Performance on Oracle Exadata Webcast: Untangle Your Business with Oracle Unified SOA and Data Integration event.on24.com Date: Tuesday, April 24, 2012 Time: 10:00 AM PT / 1:00 PM ET Speakers: Mala Narasimharajan - Senior Product Marketing Manager, Oracle Data Integration, Oracle Bruce Tierney - Director of Product Marketing, Oracle SOA Suite, Oracle The Increasing Focus on Architecture (ArchBeat) blogs.oracle.com As a "third wave" of computing, Cloud computing is changing how IT organizations and individuals within those organizations approach the creation of solutions. Updated SOA Documents now available in ITSO Reference Library blogs.oracle.com Nine updated documents have just been added to the IT Strategies from Oracle library, including SOA Practitioner Guides, SOA Reference Architectures, and SOA White Papers and Data Sheets. Access to all documents within the ITSO library is free to those with a free Oracle.com membership. WebLogic JMS Clustering and Spring | Rene van Wijk middlewaremagic.com Oracle ACE Rene van Wijk sets up a WebLogic cluster that includes a JMS environment, which will be used by Spring. Running Built-In Test Simulator with SOA Suite Healthcare 11g in PS4 and PS5 | Shub Lahiri blogs.oracle.com Shub Lahiri shows how the pre-installed simulator that comes with the SOA Suite for Healthcare Integration pack can be used as an external endpoint to generate inbound and outbound HL7 traffic on specified MLLP ports. In the cloud era, let's start calling IT what it is: 'Innovation Team' | Joe McKendrick www.zdnet.com Cloud, the third great shift in 50 years of computing, presents a golden opportunity for IT to get out in front and lead. Thought for the Day "Why do we never have time to do it right, but always have time to do it over?" — Anonymous

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• Oracle Primavera Partner Programs

  - by mark.kromer

  Here is the slide presentation with only the slides that can be shared at this time, for our Oracle Primavera partner programs focusing on expanding P6's workflows and reporting capabilities. By leveraging Oracle's BPM & BI Publisher products, you can build exciting new workflow & enhanced reports to expand the capabilities of Primavera applications.

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• ADF Essentials - Available for free and certified on GlassFish!

  - by delabassee

  If you are an Oracle customer, you are probably familiar with Oracle ADF (Application Development Framework). If you are not, ADF is, in a nutshell, a Java EE based framework that simplifies the development of enterprise applications. It is the development framework that was used, among other things, to build Oracle Fusion Applications. Oracle has just released ADF Essentials, a free to develop and deploy version of Oracle ADF's core technologies. As a good news never come alone, GlassFish 3.1.2 is now a certified container for ADF Essentials! ADF Essentials leverage core ADF features and includes: Oracle ADF Faces - a set of more than 150 JSF 2.0 rich components that simplify the creation of rich Web user interfaces (charting, data vizualization, advanced tables, drag and drop, touch gesture support, extensive windowing capabilities, etc.) Oracle ADF Controller - an extension of the JSF controller that helps build reusable process flows and provides the ability to create dynamic regions within Web pages. Oracle ADF Binding - an XML-based, meta-data abstraction layer to connect user interfaces to business services. Oracle ADF Business Components – a declaratively-configured layer that simplifies developing business services against relational databases by providing reusable components that implement common design patterns. ADF is a highly declarative framework, it has always had a very good tooling support. Visual development for Oracle ADF Essentials is provided in Oracle JDeveloper 11.1.2.3. Eclispe support is planned for a later OEPE (Oracle Enterprise Pack for Eclipse) release. Here are some relevant links to quickly learn on how to use ADF Essentials on GlassFish: Video : Oracle ADF Essentials Overview and Demo Deploying Oracle ADF Essentials Applications to Glassfish OTN : Oracle ADF Essentials Ressources

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• New Worklist features on 12.1.3

  - by Vijay Shanmugam

  Following new Worklist features are available on E-Business Suite 12.1.3 via Patch 13646173. Ability to view comments on top of a notification If an action is performed on a notification such as Reassign, Request for Information or Provide Information, the recipient of the notification will see who performed the last action and the associated comment on top of the notification. Reassigning a request for information notification If an approver requests more information on a notification from it's submitter, the submitter now has two options Answer Request for More Information Transfer Request for More Information If the submitter thinks the requested information can be provided by another user, he/she can transfer the request to the other user. Please note that only Transfer is supported for Request for More Information. Once transferred, the submitter cannot access the notification and provide the requested information. Use actual sent date when reassigning a notification The Sent field in notification header always showed the date on which the notification was first created. If the notification was later reassigned, the Sent date was not updated to show the last action date. This caused problems in following scenario Approval notification was sent to JACK on 01-JAN-2012 JACK waited for 10 days before reassigning to JILL on 10-JAN-2012 JILL does not see the notification as sent on 10-JAN-2012, instead sees it as sent on 01-JAN-2012 Although the notification was originally created on 01-JAN-2012, it was sent to JILL only on 10-JAN-2012 The enhancement now shows the correct sent date in Worklist and Notification Details page. Figure 1 - Depicts all the above 3 features Related Action History for response required notification So far it was possible to embed Action History of an response-required notification into another FYI notification using #RELATED_HISTORY attribute (Please refer to Workflow Developer Guide for details about this attribute). The enhancement now enables developers to embed Action History of one response-required notification into another response-required notification. To embed Action History of one response-required notification into another, create message attribute #RELATED_HISTORY. To this attribute set a value during run-time in the following format. {TITLE}[ITEM_TYPE:ITEM_KEY]PROCESS_NAME:ACTIVITY_LABEL_NAMEThe TITLE, ITEM_TYPE and ITEM_KEY are optional values. TITLE is used as Related Action History header title. If TITLE is not present, then a default title "Related Action History" is shown. If ITEM_TYPE is present and ITEM_KEY is not, For Example: {TITLE}[ITEM_TYPE]PROCESS_NAME:ACTIVITY_LABEL_NAME , the Related Action History is populated from parent item type of the current item. If both ITEM_TYPE and ITEM_KEY is present, For Example: {TITLE}[ITEM_TYPE:ITEM_KEY]PROCESS_NAME:ACTIVITY_LABEL_NAME , the Related Action History is populated from that specific instance activity. Figure 2 - Depicts Related Action History feature

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• OpenWorld hands on labs: HOL9558, HOL9559 and HOL9870

  - by cpauliat

  In the upcoming event Oracle OpenWorld that will start in 2 days in San Francisco, Olivier Canonge, Simon Coter, Eric Bezille and I will run 3 hands on lab about Cloud using Oracle VM for X86 virtualization tool (details below) For each lab, a detailed document (in PDF format) explains all steps. If you don't have the opportunity to attend OpenWorld labs sessions, you can still run the labs at home or office using those documents. Lab 9558: Deploying Infrastructure as a Service (IaaS) with Oracle VM Session ID: HOL9558 Tuesday October 2nd, 2012, 10:15am – 11:15amLocation: Marriott Marquis - Salon 14/15PDF Document: part1 part2 part3 (right click and save link for each part then use winzip on file .001 to extract the PDF doc from the 3 zip files) Lab 9559: Virtualize and Deploy Oracle Applications Using Oracle VM Templates Session ID: HOL9559 Tuesday October 2nd, 2012, 11:45am – 12:45pmLocation: Marriott Marquis - Salon 14/15 PDF Document Lab 9870: x86 Enterprise Cloud Infrastructure with Oracle VM 3.x and Sun ZFS Storage Appliance Session ID: HOL 9870 Wednesday, 3 Oct, 2012, 5:00 PM - 6:00 PMLocation: Marriott Marquis - Salon 14/15 PDF Document: part1 part2 part3 (right click and save link for each part then use winzip on file .001 to extract the PDF doc from the 3 zip files)

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• Midsize Indepth Newsletter: Modern Innovation: Best Practices, Smart Cloud, Oracle Database In-Memory

  - by Catalin Teodor

  In the latest issue of the Oracle Midsize InDepth Newsletter, Steve Cox, vice president of Oracle Midsize Programs, reveals the smart path for growing companies to adopt modern best practices. This newsletter also includes the latest videos, webcasts, media buzz, and customer stories. Share with your partners today!

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• Oracle’s Visual CRM Solution

  Visual CRM adds the powerful visualization and document centric collaboration capabilities of Oracle’s AutoVue to Oracle’s best-in-class CRM solutions. By introducing a visual aspect to call center, field service, and ordering processes, Visual CRM helps teams provide faster responses to customer issues, optimize field service performance, and shorten ordering cycles while minimizing order errors.With Visual CRM, organizations can achieve improved customer service levels and field service operations which help drive margin, top line revenue, and customer retention.

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• Critical Patch Update for October 2012 Now Available

  - by Steven Chan (Oracle Development)

  The Critical Patch Update (CPU) for October 2012 was released on July 16, 2012. Oracle strongly recommends applying the patches as soon as possible. The Critical Patch Update Advisory is the starting point for relevant information. It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents. Supported products that are not listed in the "Supported Products and Components Affected" Section of the advisory do not require new patches to be applied. Also, it is essential to review the Critical Patch Update supporting documentation referenced in the Advisory before applying patches, as this is where you can find important pertinent information. The Critical Patch Update Advisory is available at the following location: Oracle Technology Network The next four Critical Patch Update release dates are: January 15, 2013 April 16, 2013 July 16, 2013 October 15, 2013 E-Business Suite Releases 11i and 12 Reference Oracle E-Business Suite Releases 11i and 12 Critical Patch Update Knowledge Document (October 2012) (Note 1486535.1)

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• Oracle's Master Data Management Strategy: a Key Enabler on the Path to Fusion

  Listen to Pascal Laik, Vice President of Master Data Management Strategy at Oracle, discuss with Cliff, key benefits of Oracle's MDM solution, why companies are embracing this strategy, and how they can leverage MDM as a path to Fusion.

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• 1.6 or 1.7: Browser side Java version for Oracle VM console

  - by katsumii

  I noticed one of the recent FAQ in OVM forum is about console.OTN Discussion Forums : Oracle VM Server for x86vnc console not running on Oracle VM 3.1.1 One of the variable for running console is Java version. I myself hit the bug below on Windows with JDK1.7 This is Windows only bug. I had success with JDK1.7 on Linux.Bug ID: 7191616 javaws.exe crashes when starting jnlp filejnlp file provided in the steps to reproduce always crashes javaws.exe in Java 7 Update 6.No problems in Update 4

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• Oracle’s Primavera Inspire for SAP: Aligning Business Priorities with Project Priorities

  Oracle’s Primavera Inspire for SAP integrates schedule, financial and resource information between Oracle’s Primavera project portfolio management applications and SAP’s enterprise resource planning solutions. Join Tracy Bowman, Principal Product Manager and learn how Primavera Inspire for SAP can help utilities and oil and gas companies’ complete projects on-time and within budget by providing them with a single access point for all project and portfolio related information.

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• The Benefits of Oracle's Compliance Architecture

  Fred chats with Deborah Hamilton, Senior Compliance Product Marketing Director at Oracle about what the Oracle Compliance Architecture is, how customers are benefiting from its integrated approach to compliance - of technology, people and processes - and how it helps with organizations meet multiple compliance mandates.

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• True Excel Templates for BI Publisher

  - by Annemarie Provisero

  ADVISOR WEBCAST: True Excel Templates for BI Publisher PRODUCT FAMILY: EBS/ATG/BI Publisher July 12, 2011 at 7am PT, 8 am MT, 10 am ET This one-hour session is recommended for technical and functional users who want to learn how to code Excel formatted layouts for use with BI Publisher to generate binary Excel output. TOPICS WILL INCLUDE: Creating a simple template Formatting Dates Creating Functions A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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