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• Stuck with Documentum Still? Do MORE with Oracle WebCenter!

  - by Michael Snow

  WEBCAST TODAY!! 03/22/12 Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you. Top 4 Content Imperatives · Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption · Raise Productivity - Automation and integration, communication, findability · Foster Innovation - Enable collaboration, expertise location · Improve Online Engagement – enable user-driven, dynamic marketing initiatives With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful. We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail.  What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward. And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments. Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately – if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities: Increase sales and loyalty by optimizing online engagement Create, manage and moderate contextually relevant, targeted and interactive online experiences Optimize customer engagement across, web, mobile and social channels Manage large scale multichannel global online presence with integration to enterprise applications Enable business users to control their content and make their own updates Publish content from native files – enable navigation of project documents, procedures, policy information Enable content display and updates from existing web applications – one click to drag and drop content management functionality So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management. So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter. How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter. Learn More Here! To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible. Do More with WebCenter: Extend Beyond Content Management

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• Centralized Project Management Brings Needed Cost Controls to Growing Brazilian Firm

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Fast growth and a significant increase in business activities were creating project management challenges for CPqD, a developer of innovative information and communication technologies for large Brazilian organizations. To bring greater efficiency and centralized project management capabilities to its operations, CPqD chose Oracle’s Primavera P6 Enterprise Project Portfolio Management. “Oracle Primavera is an essential tool for our day-to-day business, and I notice the effort Oracle makes to constantly innovate and to add more functionality in an increasingly shorter period of time,” says Márcio Alexandre da Silva, IT department project coordinator, CPqD. He explains that before CPqD implemented the Oracle solution, the company did not have a corporate view of projects. “Our project monitoring was decentralized and restricted to each coordinator,” the project coordinator says. “With the Oracle solution, we achieved actual shared management, more control, and budgets that stay within projections.” Among the benefits that CPqD now enjoys are The ability to more effectively identify how employees are allocated, enabling managers to increase or reduce resources based on project scope, as well as secure the resources required for unexpected projects and demands A 75 percent reduction in the time it takes to collect project data and indicators—automated and centralized collection means project coordinators no longer have to manually compile information that was spread among various systems Read the complete CPqD company snapshot Read more in the October Edition of the quarterly Information InDepth EPPM Newsletter Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Script to UPDATE STATISTICS with time window

  - by Bill Graziano

  I recently spent some time troubleshooting odd query plans and came to the conclusion that we needed better statistics.  We’ve been running sp_updatestats but apparently it wasn’t sampling enough of the table to get us what we needed.  I have a pretty limited window at night where I can hammer the disks while this runs.  The script below just calls UPDATE STATITICS on all tables that “need” updating.  It defines need as any table whose statistics are older than the number of days you specify (30 by default).  It also has a throttle so it breaks out of the loop after a set amount of time (60 minutes).  That means it won’t start processing a new table after this time but it might take longer than this to finish what it’s doing.  It always processes the oldest statistics first so it will eventually get to all of them.  It defaults to sample 25% of the table.  I’m not sure that’s a good default but it works for now.  I’ve tested this in SQL Server 2005 and SQL Server 2008.  I liked the way Michelle parameterized her re-index script and I took the same approach. CREATE PROCEDURE dbo.UpdateStatistics ( @timeLimit smallint = 60 ,@debug bit = 0 ,@executeSQL bit = 1 ,@samplePercent tinyint = 25 ,@printSQL bit = 1 ,@minDays tinyint = 30 )AS/******************************************************************* Copyright Bill Graziano 2010*******************************************************************/SET NOCOUNT ON;PRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + 'Launching...'IF OBJECT_ID('tempdb..#status') IS NOT NULL DROP TABLE #status;CREATE TABLE #status( databaseID INT , databaseName NVARCHAR(128) , objectID INT , page_count INT , schemaName NVARCHAR(128) Null , objectName NVARCHAR(128) Null , lastUpdateDate DATETIME , scanDate DATETIME CONSTRAINT PK_status_tmp PRIMARY KEY CLUSTERED(databaseID, objectID));DECLARE @SQL NVARCHAR(MAX);DECLARE @dbName nvarchar(128);DECLARE @databaseID INT;DECLARE @objectID INT;DECLARE @schemaName NVARCHAR(128);DECLARE @objectName NVARCHAR(128);DECLARE @lastUpdateDate DATETIME;DECLARE @startTime DATETIME;SELECT @startTime = GETDATE();DECLARE cDB CURSORREAD_ONLYFOR select [name] from master.sys.databases where database_id > 4OPEN cDBFETCH NEXT FROM cDB INTO @dbNameWHILE (@@fetch_status <> -1)BEGIN IF (@@fetch_status <> -2) BEGIN SELECT @SQL = ' use ' + QUOTENAME(@dbName) + ' select DB_ID() as databaseID , DB_NAME() as databaseName ,t.object_id ,sum(used_page_count) as page_count ,s.[name] as schemaName ,t.[name] AS objectName , COALESCE(d.stats_date, ''1900-01-01'') , GETDATE() as scanDate from sys.dm_db_partition_stats ps join sys.tables t on t.object_id = ps.object_id join sys.schemas s on s.schema_id = t.schema_id join ( SELECT object_id, MIN(stats_date) as stats_date FROM ( select object_id, stats_date(object_id, stats_id) as stats_date from sys.stats) as d GROUP BY object_id ) as d ON d.object_id = t.object_id where ps.row_count > 0 group by s.[name], t.[name], t.object_id, COALESCE(d.stats_date, ''1900-01-01'') ' SET ANSI_WARNINGS OFF; Insert #status EXEC ( @SQL); SET ANSI_WARNINGS ON; END FETCH NEXT FROM cDB INTO @dbNameENDCLOSE cDBDEALLOCATE cDBDECLARE cStats CURSORREAD_ONLYFOR SELECT databaseID , databaseName , objectID , schemaName , objectName , lastUpdateDate FROM #status WHERE DATEDIFF(dd, lastUpdateDate, GETDATE()) >= @minDays ORDER BY lastUpdateDate ASC, page_count desc, [objectName] ASC OPEN cStatsFETCH NEXT FROM cStats INTO @databaseID, @dbName, @objectID, @schemaName, @objectName, @lastUpdateDateWHILE (@@fetch_status <> -1)BEGIN IF (@@fetch_status <> -2) BEGIN IF DATEDIFF(mi, @startTime, GETDATE()) > @timeLimit BEGIN PRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + '*** Time Limit Reached ***'; GOTO __DONE; END SELECT @SQL = 'UPDATE STATISTICS ' + QUOTENAME(@dBName) + '.' + QUOTENAME(@schemaName) + '.' + QUOTENAME(@ObjectName) + ' WITH SAMPLE ' + CAST(@samplePercent AS NVARCHAR(100)) + ' PERCENT;'; IF @printSQL = 1 PRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + @SQL + ' (Last Updated: ' + CAST(@lastUpdateDate AS VARCHAR(100)) + ')' IF @executeSQL = 1 BEGIN EXEC (@SQL); END END FETCH NEXT FROM cStats INTO @databaseID, @dbName, @objectID, @schemaName, @objectName, @lastUpdateDateEND__DONE:CLOSE cStatsDEALLOCATE cStatsPRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + 'Completed.'GO

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• Guest blog: A Closer Look at Oracle Price Analytics by Will Hutchinson

  - by Takin Babaei

  Overview:  Price Analytics helps companies understand how much of each sale goes into discounts, special terms, and allowances. This visibility lets sales management see the panoply of discounts and start seeing whether each discount drives desired behavior. In Price Analytics monitors parts of the quote-to-order process, tracking quotes, including the whole price waterfall and seeing which result in orders. The “price waterfall” shows all discounts between list price and “pocket price”. Pocket price is the final price the vendor puts in its pocket after all discounts are taken. The value proposition: Based on benchmarks from leading consultancies and companies I have talked to, where they have studied the effects of discounting and started enforcing what many of them call “discount discipline”, they find they can increase the pocket price by 0.8-3%. Yes, in today’s zero or negative inflation environment, one can, through better monitoring of discounts, collect what amounts to a price rise of a few percent. We are not talking about selling more product, merely about collecting a higher pocket price without decreasing quantities sold. Higher prices fall straight to the bottom line. The best reference I have ever found for understanding this phenomenon comes from an article from the September-October 1992 issue of Harvard Business Review called “Managing Price, Gaining Profit” by Michael Marn and Robert Rosiello of McKinsey & Co. They describe the outsized impact price management has on bottom line performance compared to selling more product or cutting variable or fixed costs. Price Analytics manages what Marn and Rosiello call “transaction pricing”, namely the prices of a given transaction, as opposed to what is on the price list or pricing according to the value received. They make the point that if the vendor does not manage the price waterfall, customers will, to the vendor’s detriment. It also discusses its findings that in companies it studied, there was no correlation between discount levels and any indication of customer value. I urge you to read this article. What Price Analytics does: Price analytics looks at quotes the company issues and tracks them until either the quote is accepted or rejected or it expires. There are prebuilt adapters for EBS and Siebel as well as a universal adapter. The target audience includes pricing analysts, product managers, sales managers, and VP’s of sales, marketing, finance, and sales operations. It tracks how effective discounts have been, the win rate on quotes, how well pricing policies have been followed, customer and product profitability, and customer performance against commitments. It has the concept of price waterfall, the deal lifecycle, and price segmentation built into the product. These help product and sales managers understand their pricing and its effectiveness on driving revenue and profit. They also help understand how terms are adhered to during negotiations. They also help people understand what segments exist and how well they are adhered to. To help your company increase its profits and revenues, I urge you to look at this product. If you have questions, please contact me. Will HutchinsonMaster Principal Sales Consultant – Analytics, Oracle Corp. Will Hutchinson has worked in the business intelligence and data warehousing for over 25 years. He started building data warehouses in 1986 at Metaphor, advancing to running Metaphor UK’s sales consulting area. He also worked in A.T. Kearney’s business intelligence practice for over four years, running projects and providing training to new consultants in the IT practice. He also worked at Informatica and then Siebel, before coming to Oracle with the Siebel acquisition. He became Master Principal Sales Consultant in 2009. He has worked on developing ROI and TCO models for business intelligence for over ten years. Mr. Hutchinson has a BS degree in Chemical Engineering from Princeton University and an MBA in Finance from the University of Chicago.

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• Introducing the First Global Web Experience Management Content Management System

  - by kellsey.ruppel

  By Calvin Scharffs, VP of Marketing and Product Development, Lingotek Globalizing online content is more important than ever. The total spending power of online consumers around the world is nearly $50 trillion, a recent Common Sense Advisory report found. Three years ago, enterprises would have to translate content into 37 language to reach 98 percent of Internet users. This year, it takes 48 languages to reach the same amount of users.  For companies seeking to increase global market share, “translate frequently and fast” is the name of the game. Today’s content is dynamic and ever-changing, covering the gamut from social media sites to company forums to press releases. With high-quality translation and localization, enterprises can tailor content to consumers around the world.  Speed and Efficiency in Translation When it comes to the “frequently and fast” part of the equation, enterprises run into problems. Professional service providers provide translated content in files, which company workers then have to manually insert into their CMS. When companies update or edit source documents, they have to hunt down all the translated content and change each document individually.  Lingotek and Oracle have solved the problem by making the Lingotek Collaborative Translation Platform fully integrated and interoperable with Oracle WebCenter Sites Web Experience Management. Lingotek combines best-in-class machine translation solutions, real-time community/crowd translation and professional translation to enable companies to publish globalized content in an efficient and cost-effective manner. WebCenter Sites Web Experience Management simplifies the creation and management of different types of content across multiple channels, including social media.  Globalization Without Interrupting the Workflow The combination of the Lingotek platform with WebCenter Sites ensures that process of authoring, publishing, targeting, optimizing and personalizing global Web content is automated, saving companies the time and effort of manually entering content. Users can seamlessly integrate translation into their WebCenter Sites workflows, optimizing their translation and localization across web, social and mobile channels in multiple languages. The original structure and formatting of all translated content is maintained, saving workers the time and effort involved with inserting the text translation and reformatting.  In addition, Lingotek’s continuous publication model addresses the dynamic nature of content, automatically updating the status of translated documents within the WebCenter Sites Workflow whenever users edit or update source documents. This enables users to sync translations in real time. The translation, localization, updating and publishing of Web Experience Management content happens in a single, uninterrupted workflow.  The net result of Lingotek Inside for Oracle WebCenter Sites Web Experience Management is a system that more than meets the need for frequent and fast global translation. Workflows are accelerated. The globalization of content becomes faster and more streamlined. Enterprises save time, cost and effort in translation project management, and can address the needs of each of their global markets in a timely and cost-effective manner.  About Lingotek Lingotek is an Oracle Gold Partner and is going to be one of the first Oracle Validated Integrator (OVI) partners with WebCenter Sites. Lingotek is also an OVI partner with Oracle WebCenter Content.  Watch a video about how Lingotek Inside for Oracle WebCenter Sites works! Oracle WebCenter will be hosting a webinar, “Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter," tomorrow, September 13th. To attend the webinar, please register now! For more information about Lingotek for Oracle WebCenter, please visit http://www.lingotek.com/oracle.

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• New Analytic settings for the new code

  - by Steve Tunstall

  If you have upgraded to the new 2011.1.3.0 code, you may find some very useful settings for the Analytics. If you didn't already know, the analytic datasets have the potential to fill up your OS hard drives. The more datasets you use and create, that faster this can happen. Since they take a measurement every second, forever, some of these metrics can get in the multiple GB size in a matter of weeks. The traditional 'fix' was that you had to go into Analytics -> Datasets about once a month and clean up the largest datasets. You did this by deleting them. Ouch. Now you lost all of that historical data that you might have wanted to check out many months from now. Or, you had to export each metric individually to a CSV file first. Not very easy or fun. You could also suspend a dataset, and have it not collect data at all. Well, that fixed the problem, didn't it? of course you now had no data to go look at. Hmmmm.... All of this is no longer a concern. Check out the new Settings tab under Analytics... Now, I can tell the ZFSSA to keep every second of data for, say, 2 weeks, and then average those 60 seconds of each minute into a single 'minute' value. I can go even further and ask it to average those 60 minutes of data into a single 'hour' value.  This allows me to effectively shrink my older datasets by a factor of 1/3600 !!! Very cool. I can now allow my datasets to go forever, and really never have to worry about them filling up my OS drives. That's great going forward, but what about those huge datasets you already have? No problem. Another new feature in 2011.1.3.0 is the ability to shrink the older datasets in the same way. Check this out. I have here a dataset called "Disk: I/O opps per second" that is about 6.32M on disk (You need not worry so much about the "In Core" value, as that is in RAM, and it fluctuates all the time. Once you stop viewing a particular metric, you will see that shrink over time, just relax).  When one clicks on the trash can icon to the right of the dataset, it used to delete the whole thing, and you would have to re-create it from scratch to get the data collecting again. Now, however, it gives you this prompt: As you can see, this allows you to once again shrink the dataset by averaging the second data into minutes or hours. Here is my new dataset size after I do this. So it shrank from 6.32MB down to 2.87MB, but i can still see my metrics going back to the time I began the dataset. Now, you do understand that once you do this, as you look back in time to the minute or hour data metrics, that you are going to see much larger time values, right? You will need to decide what size of granularity you can live with, and for how long. Check this out. Here is my Disk: Percent utilized from 5-21-2012 2:42 pm to 4:22 pm: After I went through the delete process to change everything older than 1 week to "Minutes", the same date and time looks like this: Just understand what this will do and how you want to use it. Right now, I'm thinking of keeping the last 6 weeks of data as "seconds", and then the last 3 months as "Minutes", and then "Hours" forever after that. I'll check back in six months and see how the sizes look. Steve 

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• Blink-Data vs Instinct?

  - by Samantha.Y. Ma

  In his landmark bestseller Blink, well-known author and journalist Malcolm Gladwell explores how human beings everyday make seemingly instantaneous choices --in the blink of an eye--and how we “think without thinking.”  These situations actually aren’t as simple as they seem, he postulates; and throughout the book, Gladwell seeks answers to questions such as: 1.    What makes some people good at thinking on their feet and making quick spontaneous decisions?2.    Why do some people follow their instincts and win, while others consistently seem to stumble into error?3.    Why are some of the best decisions often those that are difficult to explain to others?In Blink, Gladwell introduces us to the psychologist who has learned to predict whether a marriage will last, based on a few minutes of observing a couple; the tennis coach who knows when a player will double-fault before the racket even makes contact with the ball; the antiquities experts who recognize a fake at a glance. Ultimately, Blink reveals that great decision makers aren't those who spend the most time deliberating or analyzing information, but those who focus on key factors among an overwhelming number of variables-- i.e., those who have perfected the art of "thin-slicing.” In Data vs. Instinct: Perfecting Global Sales Performance, a new report sponsored by Oracle, the Economist Intelligence Unit (EIU) explores the roles data and instinct play in decision-making by sales managers and discusses how sales executives can increase sales performance through more effective  territory planning and incentive/compensation strategies.If you are a sales executive, ask yourself this:  “Do you rely on knowledge (data) when you plan out your sales strategy?  If you rely on data, how do you ensure that your data sources are reliable, up-to-date, and complete?  With the emergence of social media and the proliferation of both structured and unstructured data, how do you know that you are applying your information/data correctly and in-context?  Three key findings in the report are:•    Six out of ten executives say they rely more on data than instinct to drive decisions. •    Nearly one half (48 percent) of incentive compensation plans do not achieve the desired results. •    Senior sales executives rely more on current and historical data than on forecast data. Strikingly similar to what Gladwell concludes in Blink, the report’s authors succinctly sum up their findings: "The best outcome is a combination of timely information, insightful predictions, and support data."Applying this insight is crucial to creating a sound sales plan that drives alignment and results.  In the area of sales performance management, “territory programs and incentive compensation continue to present particularly complex challenges in an increasingly globalized market," say the report’s authors. "It behooves companies to get a better handle on translating that data into actionable and effective plans." To help solve this challenge, CRM Oracle Fusion integrates forecasting, quotas, compensation, and territories into a single system.   For example, Oracle Fusion CRM provides a natural integration between territories, which define the sales targets (e.g., collection of accounts) for the sales force, and quotas, which quantify the sales targets. In fact, territory hierarchy is a core analytic dimension to slice and dice sales results, using sales analytics and alerts to help you identify where problems are occurring. This makes territoriesStart tapping into both data and instinct effectively today with Oracle Fusion CRM.   Here is a short video to provide you with a snapshot of how it can help you optimize your sales performance.  

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• The Three-Legged Milk Stool - Why Oracle Fusion Incentive Compensation makes the difference!

  - by Richard Lefebvre

  During the London Olympics, we were exposed to dozens of athletes who worked with sports psychologists to maximize their performance. Executives often hire business psychologists to coach their teams to excellence. In the same vein, Fusion Incentive Compensation can be used to get people to change their sales behavior so we can make our numbers. But what about using incentive compensation solutions in a non-sales scenario to drive change? Recently, I was working an opportunity where a company was having a low user adoption rate for Salesforce.com, which was causing problems for them. I suggested they use Fusion Incentive Comp to change the reps' behavior. We tossed around the idea of tracking user adoption by creating a variable bonus for reps based on how well they forecasted revenues in the new system. Another thought was to reward the reps for how often they logged into the system or for the percentage of leads that became opportunities and turned into revenue. A new twist on a great product. Fusion CRM's Sweet Spot I'm excited about the sales performance management (SPM) tools in Fusion CRM. This trio of Incentive Compensation, Territory Management, and Quota Management sets us apart from the competition because Oracle is the only vendor that provides all three of these capabilities on a single tech stack, in a single application, and with a single look and feel. The niche vendors offer standalone territory or incentive compensation solutions, but then the customer has to custom build the other tools and can end up with a Frankenstein-type environment. On average, companies overpay sales commissions by three to eight percent. You calculate that number for a company the size of Oracle for one quarter and it makes a pretty air-tight financial case for using SPM tools to figure accurate commissions. Plus when sales reps get the right compensation, they can be out selling rather than spending precious time figuring out what they didn't get paid or looking for another job. And one more thing ... Oracle knows incentive comp. We have been a Gartner Market Scope leader in this space for the last five years. Our solution gets high marks because of its scalability and because of its interoperability with other technologies. And now that we're leading with Fusion, our incentive compensation offering includes the innovations that the Fusion team built, plus enhancements from the E-Business Suite Incentive Comp team. It's a case of making a good thing even better. (See product video.) The "Wedge" Apps In a number of accounts that I'm working on, there is a non-Oracle CRM system of record. That gives me the perfect opportunity to introduce the benefits of our SPM tools and to get the customer using Fusion. Then the door is wide open for the company to uptake more of Fusion CRM, especially since all the integrations they need are out of the box. I really believe that implementing this wedge of SPM tools is the ticket to taking market share away from other vendors. It allows us to insert ourselves in an environment where no other CRM solution in the market has the extending capabilities of Fusion. Not Just Your Usual Suspects Usually the stakeholders that I talk to for Territory Management are tightly aligned with the sales management team. When I sell the quota planning tool, I'm talking to finance people on the ERP side of the house who are measuring quotas and forecasting revenue. And then Incentive Comp is of most interest to the sales operations people, and generally these people roll up to either HR or the payroll department. I think of our Fusion SPM tools as a three-legged stool straddling an organization's Sales, Finance, and HR departments. So when you're prospecting for opportunities -- yes, people with a CRM perspective will be very interested -- but don't limit yourselves to that constituency. You might find stakeholders in accounting, revenue planning, or HR compensation teams. You just might discover, as I did at United Airlines, that the HR organization is spearheading the CRM project because incentive compensation is what they need ... and they're the ones with the budget. Jason Loh Global Solutions Manager, Fusion CRM Sales Planning Oracle Corporation

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• Paper-free Customer Engagement

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.  ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day.  I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons.  I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.  And the bottom line.  And process responsiveness.  Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.  Get your copy today and send the link around to your peers and colleagues.  Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:  October 30, 2012:  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand:  Using Oracle WebCenter to Content-Enable Your Business Applications

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• ARTS Reference Model for Retail

  - by Sanjeev Sharma

  Consider a hypothetical scenario where you have been tasked to set up retail operations for a electronic goods or daily consumables or a luxury brand etc. It is very likely you will be faced with the following questions: What are the essential business capabilities that you must have in place?  What are the essential business activities under-pinning each of the business capabilities, identified in Step 1? What are the set of steps that you need to perform to execute each of the business activities, identified in Step 2? Answers to the above will drive your investments in software and hardware to enable the core retail operations. More importantly, the choices you make in responding to the above questions will several implications in the short-run and in the long-run. In the short-term, you will incur the time and cost of defining your technology requirements, procuring the software/hardware components and getting them up and running. In the long-term, as you grow in operations organically or through M&A, partnerships and franchiser business models  you will invariably need to make more technology investments to manage the greater complexity (scale and scope) of business operations.  "As new software applications, such as time & attendance, labor scheduling, and POS transactions, just to mention a few, are introduced into the store environment, it takes a disproportionate amount of time and effort to integrate them with existing store applications. These integration projects can add up to 50 percent to the time needed to implement a new software application and contribute significantly to the cost of the overall project, particularly if a systems integrator is called in. This has been the reality that all retailers have had to live with over the last two decades. The effect of the environment has not only been to increase costs, but also to limit retailers' ability to implement change and the speed with which they can do so." (excerpt taken from here) Now, one would think a lot of retailers would have already gone through the pain of finding answers to these questions, so why re-invent the wheel? Precisely so, a major effort began almost 17 years ago in the retail industry to make it less expensive and less difficult to deploy new technology in stores and at the retail enterprise level. This effort is called the Association for Retail Technology Standards (ARTS). Without standards such as those defined by ARTS, you would very likely end up experiencing the following: Increased Time and Cost due to resource wastage arising from re-inventing the wheel i.e. re-creating vanilla processes from scratch, and incurring, otherwise avoidable, mistakes and errors by ignoring experience of others Sub-optimal Process Efficiency due to narrow, isolated view of processes thereby ignoring process inter-dependencies i.e. optimizing parts but not the whole, and resulting in lack of transparency and inter-departmental finger-pointing Embracing ARTS standards as a blue-print for establishing or managing or streamlining your retail operations can benefit you in the following ways: Improved Time-to-Market from parity with industry best-practice processes e.g. ARTS, thus avoiding “reinventing the wheel” for common retail processes and focusing more on customizing processes for differentiations, and lowering integration complexity and risk with a standardized vocabulary for exchange between internal and external i.e. partner systems Lower Operating Costs by embracing the ARTS enterprise-wide process reference model for developing and streamlining retail operations holistically instead of a narrow, silo-ed view, and  procuring IT systems in compliance with ARTS thus avoiding IT budget marginalization While parity with industry standards such as ARTS business process model by itself does not create a differentiation, it does however provide a higher starting point for bridging the strategy-execution gap in setting up and improving retail operations.

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• My shiny new gadget

  - by TechTwaddle

  About 3 months ago when I had tweeted (or twit?) that the HD7 could be my next phone I wasn’t a 100 percent sure, and when the HTC Mozart came out it was switch at first sight. I wanted to buy the Mozart mainly for three reasons; its unibody construction, smaller screen and the SLCD display. But now, holding a HD7 in my hand, I reminisce and think about how fate had its own plan. Too dramatic for a piece of gadget? Well, sort of, but seriously, this has been most exciting. So in short, I bought myself a HTC HD7 and am really loving it so far. Here are some pics (taken from my HD2 which now lies in a corner, crying),     Most of my day was spent setting up the device. Email accounts, Facebook, Marketplace etc. Since marketplace isn’t officially launched in India yet, my primary live id did not work. Whenever I tried launching marketplace it would say ‘marketplace is not currently supported in your country’. Searching the forums I found an easy work around. Just create a dummy live id with the country set to UK or US and log in to the device using this id. I was worried if the contacts and feeds from my primary live account would not be updated but that was not a problem. Adding another live account into the device does import your contacts, calendar and feeds from it. And that’s it, marketplace now works perfectly. I installed a few trial and free applications; haven’t checked if I can purchase apps though, will check that later and update this post. There is one issue I am still facing with the device, I can’t access the internet over GPRS. Windows Phone 7 only gives you the option to add an ‘APN’ and nothing else. Checking the connection settings on my HD2, I found out that there is also a proxy server I need to add to access GPRS, but so far I haven’t found a way to do that on WP7. Ideally HTC should have taken care of this, detect the operator and apply that operators settings on the device, but looks like that’s not happening. I also tried the ‘Connection Settings’ application that HTC bundled with the device, but it did nothing magical. If you’re reading this and know how to fix this problem please leave a comment. The next thing I did is install apps, a lot of apps. Read Engadget’s guide to essential apps for WP7. The apps and games I installed so far include Beezz (twitter app with push notifications), twitter (the official twitter app), Facebook, Youtube, NFS Undercover, Rocket Riot, Krashlander, Unite and the list goes on. All the apps run super smooth. The display looks fine indoors but I know it’s going to suck in bright sunlight. Anyhow, I am really impressed with what I’ve seen so far. I leave you with a few more photos. Have a great year ahead. Ciao!

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• Fun tips with Analytics

  - by user12620172

  If you read this blog, I am assuming you are at least familiar with the Analytic functions in the ZFSSA. They are basically amazing, very powerful and deep. However, you may not be aware of some great, hidden functions inside the Analytic screen. Once you open a metric, the toolbar looks like this: Now, I’m not going over every tool, as we have done that before, and you can hover your mouse over them and they will tell you what they do. But…. Check this out. Open a metric (CPU Percent Utilization works fine), and click on the “Hour” button, which is the 2nd clock icon. That’s easy, you are now looking at the last hour of data. Now, hold down your ‘Shift’ key, and click it again. Now you are looking at 2 hours of data. Hold down Shift and click it again, and you are looking at 3 hours of data. Are you catching on yet? You can do this with not only the ‘Hour’ button, but also with the ‘Minute’, ‘Day’, ‘Week’, and the ‘Month’ buttons. Very cool. It also works with the ‘Show Minimum’ and ‘Show Maximum’ buttons, allowing you to go to the next iteration of either of those. One last button you can Shift-click is the handy ‘Drill’ button. This button usually drills down on one specific aspect of your metric. If you Shift-click it, it will display a “Rainbow Highlight” of the current metric. This works best if this metric has many ‘Range Average’ items in the left-hand window. Give it a shot. Also, one will sometimes click on a certain second of data in the graph, like this:  In this case, I clicked 4:57 and 21 seconds, and the 'Range Average' on the left went away, and was replaced by the time stamp. It seems at this point to some people that you are now stuck, and can not get back to an average for the whole chart. However, you can actually click on the actual time stamp of "4:57:21" right above the chart. Even though your mouse does not change into the typical browser finger that most links look like, you can click it, and it will change your range back to the full metric. Another trick you may like is to save a certain view or look of a group of graphs. Most of you know you can save a worksheet, but did you know you could Sync them, Pause them, and then Save it? This will save the paused state, allowing you to view it forever the way you see it now.  Heatmaps. Heatmaps are cool, and look like this:  Some metrics use them and some don't. If you have one, and wish to zoom it vertically, try this. Open a heatmap metric like my example above (I believe every metric that deals with latency will show as a heatmap). Select one or two of the ranges on the left. Click the "Change Outlier Elimination" button. Click it again and check out what it does.  Enjoy. Perhaps my next blog entry will be the best Analytic metrics to keep your eyes on, and how you can use the Alerts feature to watch them for you. Steve 

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• ADO and Two Way Storage Tiering

  - by Andy-Oracle

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We get asked the following question about Automatic Data Optimization (ADO) storage tiering quite a bit. Can you tier back to the original location if the data gets hot again? The answer is yes but not with standard Automatic Data Optimization policies, at least not reliably. That's not how ADO is meant to operate. ADO is meant to mirror a traditional view of Information Lifecycle Management (ILM) where data will be very volatile when first created, will become less active or cool, and then will eventually cease to be accessed at all (i.e. cold). I think the reason this question gets asked is because customers realize that many of their business processes are cyclical and the thinking goes that those segments that only get used during month end or year-end cycles could sit on lower cost storage when not being used. Unfortunately this doesn't fit very well with the ADO storage tiering model. ADO storage tiering is based on the amount of free and used space in the source tablespace. There are two parameters that control this behavior, TBS_PERCENT_USED and TBS_PERCENT_FREE. When the space in the tablespace exceeds the TBS_PERCENT_USED value then segments specified in storage tiering clause(s) can be moved until the percent of free space reaches the TBS_PERCENT_FREE value. It is worth mentioning that no checks are made for available space in the target tablespace. Now, it is certainly possible to create custom functions to control storage tiering, but this can get complicated. The biggest problem is insuring that there is enough space to move the segment back to tier 1 storage, assuming that that's the goal. This isn't as much of a problem when moving from tier 1 to tier 2 storage because there is typically more tier 2 storage available. At least that's the premise since it is supposed to be less costly, lower performing and higher capacity storage. In either case though, if there isn't enough space then the operation fails. In the case of a customized function, the question becomes do you attempt to free the space so the move can be made or do you just stop and return false so that the move cannot take place? This is really the crux of the issue. Once you cross into this territory you're really going to have to implement two-way hierarchical storage and the whole point of ADO was to provide automatic storage tiering. You're probably better off using heat map and/or business access requirements and building your own hierarchical storage management infrastructure if you really want two way storage tiering. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Run CGI in IIS 7 to work with GET without Requiring POST Request

  - by Mohamed Meligy

  I'm trying to migrate an old CGI application from an existing Windows 2003 server (IIS 6.0) where it works just fine to a new Windows 2008 server with IIS 7.0 where we're getting the following problem: After setting up the module handler and everything, I find that I can only access the CGI application (rdbweb.exe) file if I'm calling it via POST request (form submit from another page). If I just try to type in the URL of the file (issuing a GET request) I get the following error: HTTP Error 502.2 - Bad Gateway The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are "Exception EInOutError in module rdbweb.exe at 00039B44. I/O error 6. ". This is a very old application for one of our clients. When we tried to call the vendor they said we need to pay ~ $3000 annual support fee in order to start the talk about it. Of course I'm trying to avoid that! Note that: If we create a normal HTML form that submits to "rdbweb.exe", we get the CGI working normally. We can't use this as workaround though because some pages in the application link to "rdbweb.exe" with normal link not form submit. If we run "rdbweb.exe". from a Console (Command Prompt) Window not IIS, we get the normal HTML we'd typically expect, no problem. We have tried the following: Ensuring the CGI module mapped to "rdbweb.exe".in IIS has all permissions (read, write, execute) enabled and also all verbs are allowed not just specific ones, also tried allowing GET, POST explicitely. Ensuring the application bool has "enable 32 bit applications" set to true. Ensuring the website runs with an account that has full permissions on the "rdbweb.exe".file and whole website (although we know it "read", "execute" should be enough). Ensuring the machine wide IIS setting for "ISAPI and CGI Restrictions" has the full path to "rdbweb.exe".allowed. Making sure we have the latest Windows Updates (for IIS6 we found knowledge base articles stating bugs that require hot fixes for IIS6, but nothing similar was found for IIS7). Changing the module from CGI to Fast CGI, not working also Now the only remaining possibility we have instigated is the following Microsoft Knowledge Base article:http://support.microsoft.com/kb/145661 - Which is about: CGI Error: The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: the article suggests the following solution: Modify the source code for the CGI application header output. The following is an example of a correct header: print "HTTP/1.0 200 OK\n"; print "Content-Type: text/html\n\n\n"; Unfortunately we do not have the source to try this out, and I'm not sure anyway whether this is the issue we're having. Can you help me with this problem? Is there a way to make the application work without requiring POST request? Note that on the old IIS6 server the application is working just fine, and I could not find any special IIS configuration that I may want to try its equivalent on IIS7.

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• How do I achieve lossless JPEG joining without truncation of partial MCUs?

  - by Karan

  I am working on a project for which I need to join thousands of JPEG images losslessly (I'm not talking about the Lossless JPEG/JPEG 2000/JPEG-LS formats here). Aforementioned images have varying levels of chroma subsampling (1x1, 1x2, 2x1, 2x2), resulting in varying MCU sizes (8x8, 8x16, 16x8, 16x16 px). However, in any given set of images to be joined together, each image has identical characteristics. For now, let's assume I only have 2 images. Image #1 (I1) is 256x256px in size and #2 (I2) is 239x256px in size. 2x2 subsampling is used such that MCU size is 16x16px. I2 thus obviously has partial MCUs at the right edge, since its width is not evenly divisible by 16. (I've read that so-called 'partial' MCUs actually contain the data for a complete MCU, but the image dimensions instruct the renderer to only display the relevant pixels and ignore/hide the extra ones.) Looking around for tools that could help me accomplish this, I came across a modified version of JpegTran, that contains an experimental lossless crop 'n' drop (cut & paste) feature. All the other apps I encountered that support lossless JPEG editing seem to utilise IJG's (JpegTran) code, so this seemed to be the logical choice. Also, given the sheer number of images, I wanted something that could preferably be run from the command-line so that I could automate the process with a script. Unfortunately, while everything else worked fine, it seems JpegTran truncates the partial MCUs instead of retaining them. Thus in the example above, the final joined image contains all of I1, but only 224x256px of I2. Why 224? because 239 = 14x16+15, which means there are 14 full MCUs along the width, and 1 partial MCU (just 1px short of the complete 16px). The last 15px is what is getting blanked, leading to a 495x256px image with 15px of blank (grey) pixels at the right edge. See images below (shame that imgur re-compresses them): (left )+ (right) = As you can clearly see, the red portion (15px) of I2 has been truncated by JpegTran. If the MCUs were 8px in width, the lost portion would have been the right-most 7px of I2. Similarly, joining I3 (256x239px) *below * I1 would cause the loss of 7 or 15px, depending on the MCU height of course: (top) + (bottom) = If this is better suited to some other StackExchange (or even non-SE) site/forum where JPEG/image encoding experts hang out, do let me know. Can what I am attempting even be done, or is the so-called 'lossless' JPEG crop 'n' drop only valid for images with no partial MCUs? (Maybe that is why the feature is still in an "experimental state" more than a decade after being introduced...) Until I know for sure that it is impossible, I am not interested in suggestions for lossy joining. Avoiding any generational loss whatsoever is the sole reason why I'm breaking my head over this, else I'd have had this done and dusted ages ago. Also, I am not interested in suggestions related to switching image formats. I do not control the source of the images. If it can be done, how? Please keep in mind that any alternate apps suggested must ideally be capable of automation, given the requirements stated above. (But given how it's unlikely I'm even going to receive a useful answer given the constraints, I would be happy with any app suggestion just as long as it actually works. I can always look into an AutoIT/AHK script or something later to automate it.) I understand that an odd-sized final image might cause issues, so I am fully prepared to accept any solution, even if it results in blank (preferably black) padding pixels to the right/bottom. What I mean is, I don't care if I1 + I2 is 496x256px (1px padding) or even 512x256px (17px padding) in size, as long as the final image contains all the actual image data from both source images, and the entire process is lossless. Obviously the lesser the padding (if any), the better, but at this point any solution will do. A Windows-based solution would be perfect, but a Linux-based one would be entirely acceptable.

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• How to deploy custom MBean to Tomcat?

  - by Christian

  Hi, I'm trying to deploy a custom mbean to a tomcat. This mbean is not part of a webapp. It should be instantiated when tomcat starts. My problem is, I can't find any complete documentation about how to deploy such a mbean. I'm getting different exceptions, depending on my configuration. Has anyone hints, a complete documentation or has implemented a mbean by himself and can post an example? I configured tomcat to read a configuration from his conf directory: <Engine name="Catalina" defaultHost="localhost" mbeansFile="${catalina.base}/conf/mbeans-descriptors.xml"> The content is as follows: <?xml version="1.0"?> <!-- <!DOCTYPE mbeans-descriptors PUBLIC "-//Apache Software Foundation//DTD Model MBeans Configuration File" "http://jakarta.apache.org/commons/dtds/mbeans-descriptors.dtd"> --> <!-- Descriptions of JMX MBeans --> <mbeans-descriptors> <mbean name="Performance" description="Caculate JVM throughput" type="Performance"> <attribute name="throughput" description="calculated throughput (ratio between gc times and uptime of JVM)" type="double" writeable="false"/> </mbean> </mbeans-descriptors> When name in the xml file and class name match, I get this excption: SEVERE: Error creating mbean Performance javax.management.MalformedObjectNameException: Key properties cannot be empty at javax.management.ObjectName.construct(ObjectName.java:467) at javax.management.ObjectName.<init>(ObjectName.java:1403) at org.apache.tomcat.util.modeler.modules.MbeansSource.execute(MbeansSource.java:202) at org.apache.tomcat.util.modeler.modules.MbeansSource.load(MbeansSource.java:137) at org.apache.catalina.core.StandardEngine.readEngineMbeans(StandardEngine.java:517) at org.apache.catalina.core.StandardEngine.init(StandardEngine.java:321) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:411) at org.apache.catalina.core.StandardService.start(StandardService.java:519) at org.apache.catalina.core.StandardServer.start(StandardServer.java:710) at org.apache.catalina.startup.Catalina.start(Catalina.java:581) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.commons.daemon.support.DaemonLoader.start(DaemonLoader.java:177) When changing the name attribute in the xml file to test.example:type=Performance, I get this exception: SEVERE: Error creating mbean test.example:type=Performance javax.management.NotCompliantMBeanException: MBean class must have public constructor at com.sun.jmx.mbeanserver.Introspector.testCreation(Introspector.java:127) at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.createMBean(DefaultMBeanServerInterceptor.java:284) at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.createMBean(DefaultMBeanServerInterceptor.java:199) at com.sun.jmx.mbeanserver.JmxMBeanServer.createMBean(JmxMBeanServer.java:393) at org.apache.tomcat.util.modeler.modules.MbeansSource.execute(MbeansSource.java:207) at org.apache.tomcat.util.modeler.modules.MbeansSource.load(MbeansSource.java:137) at org.apache.catalina.core.StandardEngine.readEngineMbeans(StandardEngine.java:517) at org.apache.catalina.core.StandardEngine.init(StandardEngine.java:321) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:411) at org.apache.catalina.core.StandardService.start(StandardService.java:519) at org.apache.catalina.core.StandardServer.start(StandardServer.java:710) at org.apache.catalina.startup.Catalina.start(Catalina.java:581) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.commons.daemon.support.DaemonLoader.start(DaemonLoader.java:177) The documentation from apache is not really helpful, as it just explains a small part. I'm aware of this question but it doesn't help me. The answer I gave worked just for a short time, after that I got some other exceptions. For additional info, the java interface public interface PerformanceMBean { public double getThroughput(); } and implementing class /* some import statements */ public class Performance implements PerformanceMBean { public double getThroughput() { ... } }

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• Openldap/Sasl/GSSAPI on Debian: Key table entry not found

  - by badbishop

  The goal: to make an OpenLDAP server to authenticate using Kerberos V via GSSAPI Setup: several virtual machines running on freshly installed/updated Debian Squeeze A master KDC server kdc.example.com A LDAP server, running OpenLDAP ldap.example.com The problem: tom@ldap:~$ ldapsearch -b 'dc=example,dc=com' SASL/GSSAPI authentication started ldap_sasl_interactive_bind_s: Other (e.g., implementation specific) error (80) additional info: SASL(-1): generic failure: GSSAPI Error: Unspecified GSS failure. Minor code may provide more information (Key table entry not found) One might suggest to add that bloody keytab entry, but here's the real problem: ktutil: rkt /etc/ldap/ldap.keytab ktutil: list slot KVNO Principal ---- ---- --------------------------------------------------------------------- 1 2 ldap/[email protected] 2 2 ldap/[email protected] 3 2 ldap/[email protected] 4 2 ldap/[email protected] So, the entry as suggested by the OpenLDAP manual is there allright. Deleting and re-creating both service principal and the keytab on ldap.example.com didn't help, I get the same error. And before I make the keytab file readable by openldap, I get "Permission denied" error instead of the one in the subject. Which implies, that the right keytab file is being accessed, as set in /etc/default/slapd. I have my doubts about the following part of slapd config: root@ldap:~# cat /etc/ldap/slapd.d/cn\=config.ldif | grep -v "^#" dn: cn=config objectClass: olcGlobal cn: config olcArgsFile: /var/run/slapd/slapd.args olcLogLevel: 256 olcPidFile: /var/run/slapd/slapd.pid olcToolThreads: 1 structuralObjectClass: olcGlobal entryUUID: d6737f5c-d321-1030-9dbe-27d2a7751e11 olcSaslHost: kdc.example.com olcSaslRealm: EXAMPLE.COM olcSaslSecProps: noplain,noactive,noanonymous,minssf=56 olcAuthzRegexp: {0}"uid=([^/]*),cn=EXAMPLE.COM,cn=GSSAPI,cn=auth" "uid=$1,ou=People,dc=example,dc=com" olcAuthzRegexp: {1}"uid=host/([^/]*).example.com,cn=example.com,cn=gssapi,cn=auth" "cn=$1,ou=hosts,dc=example,dc=com" A HOWTO at https://help.ubuntu.com/community/OpenLDAPServer#Kerberos_Authentication mentiones vaguely: Also, it is frequently necessary to map the Distinguished Name (DN) of an authorized Kerberos client to an existing entry in the DIT. I fail to understand where in the tree this should be defined, what schema should be used, etc. After hours of googling, it's official: I'm stuck! Please, help. Other things checked: Kerberos as such works fine (I can ssh without using a password to any machine in this setup). That means there should be no DNS-related problems. ldapsearch -b 'dc=example,dc=com' -x works OK. SASL/GSSAPI has been tested using sasl-sample-server -m GSSAPI -s ldap and sasl-sample-client -s ldap -n ldap.example.com -u tom without errors: root@ldap:~# sasl-sample-server -m GSSAPI -s ldap Forcing use of mechanism GSSAPI Sending list of 1 mechanism(s) S: R1NTQVBJ Waiting for client mechanism... C: R1NTQVBJAGCCAmUGCSqGSIb3EgECAgEAboICVDCCAlCgAwIBBaEDAgEOogcDBQAgAAAAo4IBamGCAWYwggFioAMCAQWhDRsLRVhBTVBMRS5DT02iIzAhoAMCAQOhGjAYGwRsZGFwGxBsZGFwLmV4YW1wbGUuY29to4IBJTCCASGgAwIBEqEDAgECooIBEwSCAQ8Re8XUnscB8dx6V/cXL+uzSF2/olZvcrVAJHZBZrfRKUFEQmU1Li46bUGK3GZwsn6qUVwmW6lyqVctOIYwGvBpz81Rw/5mj4V5iQudZbIRa+5Ew6W1oBB7ALi2cnPsbUroqzGmEh8/Vw8zSFk7W1gND4DLuWrPXD2xhLDUMMekBn5nXEPTnNAnV4w81Sj3ZlyLZz5OSitGVUEnQweV53z1spWsASHHWod/tSuxb19YeWmY5QHXPLG+lL5+w+Cykr0EhYVj8f8MDWFB8qoN1cr85xDfn18r8JldSw+i18nFKOo8usG+37hZTWynHYvBfMONtG9mLJv82KGPZMydWK7pzyTZDcnSsIjo2AftMZd5pIHMMIHJoAMCARKigcEEgb5aG1k4xgxmUXX7RKfvAbVBVJ12dWOgFFjMYceKjziXwrrOkv8ZwIvef9Yn2KsWznb5L55SXt2c/zlPa5mLKIktvw77hsK1h/GYc7p//BGOsmr47aCqVWsGuTqVT129uo5LNQDeSFwl2jXCkCZJZavOVrqYsM6flrPYE4n5lASTcPitX+/WNsf6WrvZoaexiv1JqyM/MWqS/vMBRMMc5xlurj6OARFvP9aFZoK/BLmfkSyAJj6MLbLVXZtkHiIPgot 'GSSAPI' Sending response... S: YIGZBgkqhkiG9xIBAgICAG+BiTCBhqADAgEFoQMCAQ+iejB4oAMCARKicQRvkxggi9pW+yJ1ExbTwLDclqw/VQ98aPq8mt39hkO6PPfcO2cB+t6vJ01xRKBrT9D2qF2XK0SWD4PQNb5UFbH4RM/bKAxDuCfZ1MHKgIWTLu4bK7VGZTbYydcckU2d910jIdvkkHhaRqUEM4cqp/cR Waiting for client reply... C: got '' Sending response... S: BQQF/wAMAAAAAAAAMBOWqQcACAAlCodrXW66ZObsEd4= Waiting for client reply... C: BQQE/wAMAAAAAAAAFUYbXQQACAB0b20VynB4uGH/iIzoRhw=got '?' Negotiation complete Username: tom Realm: (NULL) SSF: 56 sending encrypted message 'srv message 1' S: AAAASgUEB/8AAAAAAAAAADATlqrqrBW0NRfPMXMdMz+zqY32YakrHqFps3o/vO6yDeyPSaSqprrhI+t7owk7iOsbrZ/idJRxCBm8Wazx Waiting for encrypted message... C: AAAATQUEBv8AAAAAAAAAABVGG17WC1+/kIV9xTMUdq6Y4qYmmTahHVCjidgGchTOOOrBLEwA9IqiTCdRFPVbK1EgJ34P/vxMQpV1v4WZpcztgot '' recieved decoded message 'client message 1' root@ldap:~# sasl-sample-client -s ldap -n ldap.example.com -u tom service=ldap Waiting for mechanism list from server... S: R1NTQVBJrecieved 6 byte message Choosing best mechanism from: GSSAPI returning OK: tom Using mechanism GSSAPI Preparing initial. Sending initial response... C: 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 Waiting for server reply... S: YIGZBgkqhkiG9xIBAgICAG+BiTCBhqADAgEFoQMCAQ+iejB4oAMCARKicQRvkxggi9pW+yJ1ExbTwLDclqw/VQ98aPq8mt39hkO6PPfcO2cB+t6vJ01xRKBrT9D2qF2XK0SWD4PQNb5UFbH4RM/bKAxDuCfZ1MHKgIWTLu4bK7VGZTbYydcckU2d910jIdvkkHhaRqUEM4cqp/cRrecieved 156 byte message C: Waiting for server reply... S: BQQF/wAMAAAAAAAAMBOWqQcACAAlCodrXW66ZObsEd4=recieved 32 byte message Sending response... C: BQQE/wAMAAAAAAAAFUYbXQQACAB0b20VynB4uGH/iIzoRhw= Negotiation complete Username: tom SSF: 56 Waiting for encoded message... S: AAAASgUEB/8AAAAAAAAAADATlqrqrBW0NRfPMXMdMz+zqY32YakrHqFps3o/vO6yDeyPSaSqprrhI+t7owk7iOsbrZ/idJRxCBm8Wazxrecieved 78 byte message recieved decoded message 'srv message 1' sending encrypted message 'client message 1' C: AAAATQUEBv8AAAAAAAAAABVGG17WC1+/kIV9xTMUdq6Y4qYmmTahHVCjidgGchTOOOrBLEwA9IqiTCdRFPVbK1EgJ34P/vxMQpV1v4WZpczt

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• Minecraft server Rkit ubuntu upstart [closed]

  - by user1637491

  I have an Intel server running Ubuntu Server 12.04.1 I am working on moving my CraftBukkit Minecraft Server to the new platform. I read the upstart ubuntu cookbook and wrote a .conf file I have a minecraft user (named minecraft) and its home Directory is /home/minecraft it contains prwxrwxrwx 1 minecraft minecraft 0 Sep 19 14:49 command-fifo drwx------ 8 minecraft minecraft 4096 Sep 19 14:50 HDsaves drwx------ 2 minecraft minecraft 4096 Aug 31 15:13 logrolls -rw-r--r-- 1 root root 5 Sep 19 14:49 minecraft.pid drwxrwxrwx 8 minecraft minecraft 180 Sep 19 14:49 ramdisk -rw------- 1 minecraft minecraft 119 Sep 19 10:34 save.sh drwxrwxrwx 9 minecraft minecraft 4096 Sep 19 14:50 server -rw-rw-r-- 1 minecraft minecraft 44 Aug 31 11:40 shutdown.sh the server directory contains drwxrwxrwx 6 minecraft minecraft 4096 Aug 30 13:32 Backups -rwxrwxrwx 1 minecraft minecraft 0 Sep 18 12:26 banned-ips.txt -rwxrwxrwx 1 minecraft minecraft 17 Sep 18 12:26 banned-players.txt drwxrwxrwx 4 minecraft minecraft 4096 Aug 30 12:26 buildcraft -rwxrwxrwx 1 minecraft minecraft 1447 Sep 18 12:26 bukkit.yml -rwxrwxrwx 1 minecraft minecraft 0 Aug 30 11:05 command-fifo drwxrwxrwx 2 minecraft minecraft 4096 Aug 30 12:26 config lrwxrwxrwx 1 minecraft minecraft 23 Sep 19 14:49 craftbukkit.jar -> ramdisk/craftbukkit.jar -rwxrwxrwx 1 minecraft minecraft 17419 Sep 18 12:26 ForgeModLoader-0.log -rwxrwxrwx 1 minecraft minecraft 17420 Sep 18 12:24 ForgeModLoader-1.log -rwxrwxrwx 1 minecraft minecraft 17420 Sep 18 11:53 ForgeModLoader-2.log -rwxrwxrwx 1 minecraft minecraft 2576 Aug 30 11:05 help.yml drwxrwxrwx 2 minecraft minecraft 4096 Aug 30 12:31 lib drwxrwxrwx 3 minecraft minecraft 4096 Sep 19 14:49 logrolls -rwxrwxrwx 1 minecraft minecraft 200035 Sep 4 17:58 Minecraft_RKit.jar lrwxrwxrwx 1 minecraft minecraft 12 Sep 19 14:49 mods -> ramdisk/mods -rwxrwxrwx 1 minecraft minecraft 5 Sep 18 12:26 ops.txt -rwxrwxrwx 1 minecraft minecraft 0 Aug 30 11:05 permissions.yml lrwxrwxrwx 1 minecraft minecraft 15 Sep 19 14:49 plugins -> ramdisk/plugins lrwxrwxrwx 1 minecraft minecraft 16 Sep 19 14:49 redpower -> ramdisk/redpower -rw-r--r-- 1 root root 255 Sep 19 15:10 server.log -rwxrwxrwx 1 minecraft minecraft 464 Sep 8 11:09 server.properties drwxrwxrwx 3 minecraft minecraft 4096 Sep 5 16:05 SpaceModule drwxrwxrwx 3 minecraft minecraft 4096 Aug 30 13:07 toolkit -rwxrwxrwx 1 minecraft minecraft 1433 Sep 14 21:04 wepif.yml -rwxrwxrwx 1 minecraft minecraft 0 Sep 18 12:26 white-list.txt lrwxrwxrwx 1 minecraft minecraft 13 Sep 19 14:49 world -> ramdisk/world lrwxrwxrwx 1 minecraft minecraft 20 Sep 19 14:49 world_nether -> ramdisk/world_nether lrwxrwxrwx 1 minecraft minecraft 21 Sep 19 14:49 world_the_end -> ramdisk/world_the_end the startup .conf file: # Starts the minecraft server after loading JRE from ramdisk # # for now im still working on it description "minecraft-server" start on filesystem or runlevel [2345] stop on runlevel [!2345] oom score -999 kill timeout 60 pre-start script sh /usr/lib/jvm/java.sh end script script cd /home/minecraft echo "$(date) Starting minecraft" sudo cp -r /home/minecraft/HDsaves/* ramdisk sudo chown -R minecraft:minecraft ramdisk sudo chmod -R 777 ramdisk sudo ln -sf ramdisk/* server sudo chown -R minecraft:minecraft server sudo chmod -R 777 server sudo mv server/server.log server/logrolls/ zip server/logrolls/temp.zip server/logrolls/server.log sudo mv server/logrolls/temp.zip server/logrolls/"$(date)".log.zip sudo rm server/logrolls/server.log sudo rm -f command-fifo sudo mkfifo command-fifo sudo chown minecraft:minecraft command-fifo sudo chmod 777 command-fifo echo "$(date) Root commands finished" echo "$(date) Starting Wrapper" cd server sudo -u minecraft java -Xmx30M -Xms30M -XX:MaxPermSize=40M -Djava.awt.headless=true -jar Minecraft_RKit.jar timv:*spoilers* <> /home/minecraft/command-fifo & sudo echo $! >| /home/minecraft/minecraft.pid echo "$(date) Minecraft Started" end script pre-stop script cd /home/minecraft PID=`cat minecraft.pid` if [ "$PID" != "" ]; then echo "Stopping MineCraft Server PID=$PID" sudo echo save-all >> command-fifo sudo echo .stopwrapper >> command-fifo wait $PID sudo rm minecraft.pid sudo rsync -rt --delete ramdisk/* HDsaves/ echo "$(date) ramdisk save complete" echo "MineCraft save-shutdown complete." else echo "MineCraft not running" fi end script so when I start it up the upstart gererated log says: Wed Sep 19 14:49:30 CDT 2012 Starting minecraft adding: server/logrolls/server.log (stored 0%) Wed Sep 19 14:49:56 CDT 2012 Root commands finished Wed Sep 19 14:49:56 CDT 2012 Starting Wrapper Wed Sep 19 14:49:56 CDT 2012 Minecraft Started

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• Random Slow Response

  - by ARehman

  We have an ASP.NET MVC 1.0 application running on Windows Server 2008 – Standard (32 –bit), Dual Core Xeon (3.0 GHz), 2 G.B R.A.M. Most of the times application renders response in 3-4 seconds, but sometimes users get very late response and delay is up to 40 seconds or more than a minute. It happens in following way: User browsed a page, idle for 5, 10 or 15 minutes, tried to browse same page or some other. Now, there is a chance that he will see late response whereas the app pool is still up and running. This can happen with any arbitrary page. We have tried followings/observations. Moved the application to stand alone web server App Pool idle shutdown time is 60 minutes. There are no abrupt shut downs/restarts. CPU or memory doesn’t spike. No delays in SQL queries. Modified App Pool setting to run in classic-mode. It didn’t help. Plugged-in custom module to log all those requests which took more than 5 seconds to complete. It didn’t pick any request of interest. Enabled ‘Failed Request Tracing’ to log all those requests which take 20 or more seconds to complete. It didn’t log anything. Event Viewer, HTTPER log, W3SVC logs or WAS logs don’t indicate anything. HTTPERR only has ‘_ _ Timer_ConnectionIdle _ _’ entries. There is not much traffic to server. This can happen also if only two users are active. Next we captured TCP/IP terrific on both a user and server end with Wireshark and below are details in brief of this slowness: Browser sends a request for ~/User/Home/ (GET Request) by setting up a receiving end point using port 'wlbs(port-2504)'. I'm not sure if this could be a problem in some way that browser didn't hand-shake with the server first and assumed that last connection is still open, whereas, I browsed the same page 4 minutes ago and didn't perform any activity with site after that. If I see the HTTPERR log, it indicates that it has ‘_ _ Timer_ConnectionIdle _ _ _’ entry for my last activity with server. Browser (I was using Chrome) waits for any response from the server, doesn’t find any then starts retransmitting the same request using same end point after incrementing wait intervals, e.g. after 8, 18, 29, 40, 62, and 92 seconds. All these GET requests were received by server as well. But, server didn’t send any packet to client. Browser didn't see any response on the end point it set up in point 1, it opened a new end point 'optiwave-lm (port-2524)', did a hand shake with the server and transmitted the same request again. Server received, processed it, and returned successful response. What happened to earlier 6-7 requests? Whether they were passed on to HTTP.SYS or not? Why Failed Request Tracing not logged anything, we didn't find any clue yet. Server served the same page successfully just 4 minutes ago. Looking forward for more suggestions/solutions. -- Thanks

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• In what (small) ways can I modify Octave's compile options to enhance it without breaking it?

  - by irrational John

  If the title to this question seems a bit vague, I am sorry. But I wasn't sure how to distill what I am attempting to do into a single sentence. A few weeks back I learned that I could build and install recent releases of Octave on an Ubuntu 12.04 system by following the steps below. Install the tools needed to compile, link, and run octave. For Ubuntu the commands below have worked for me. sudo apt-get build-dep octave3.2 sudo apt-get install build-essential gnuplot gtk2-engines-pixbuf sudo apt-get install libfontconfig-dev bison Next, download the source code for an Octave release from the Gnu Project Archives for Octave and unpack the archive into a folder on your system. Use the commands below to build, check, and install octave. ./configure make make check sudo make install Unfortunately it turns out that the above builds an Octave that contains all the debugging symbol tables. The object files alone are huge taking up around 1.7 GB. The current Octave documentation suggests To compile without debugging symbols try the command make CFLAGS=-O CXXFLAGS=-O LDFLAGS= instead of just make. However, when I tried this it did not work. The -g option was still used for the compiles. For the heck of it I instead tried ./configure CFLAGS=-O CXXFLAGS=-O and this did work. (Instead of ~1.7GB the result of the build now takes up around 253MB). My questions are Is this actually the correct (recommended?) method to use to compile Octave without debugging symbols (i.e. without -g)? How would I compile Octave so it uses x86_64 rather than x86? Note: I am not asking how to compile Octave to use the (experimental) 64-bit integers for array dimensions. I just want to allow the compiler to use the extra registers and word sizes available when an app runs in 64-bit mode. Is a (more) complete list available for the directives used with the Octave Makefile? I have only seen make, make check, and make install documented. But apparently make distclean is also allowed. (It removes the compilation results so you can do a complete rebuild of everything.) I'm wondering what else might be available. FWIW, I have tried using ./configure CFLAGS="-O3 -mtune=core2 -m64" CXXFLAGS="-O3 -mtune=core2 -m64" and, surprisingly, it not only appeared to build, but also ran and passed the make check tests. The ./configure script even gave me the (deceptively?) reassuring message "Octave is now configured for x86_64-unknown-linux-gnu". But of course that's not the same thing as saying it actually "works". Is there a recommended way to enable Octave to run as an x86_64 app? I have also tried looking inside the Octave Makefile to see if I could decipher what command line directives it accepts. I got nowhere. I have not a single clue as to how that Makefile does whatever it is that it does.

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• Troubleshooting Website problems within the local network

  - by HaydnWVN

  Have an external website which opens fine on some PC's, yet seems to time out (or symptoms of timing out, but never actually does) on others. Seems to only affect (some) of our newer HP Pro 3305 MT Workstations. All of which are running Win7 32bit SP1 with all updates. Older PC's (Win7 32bit SP1 & WinXP) are unaffected. Using Google Chrome & Firefox makes no difference. Opening the website in IE9 Compatibility Mode has exactly the same symptoms. All PC's are on the same local network (Workgroup) using the same DNS server & gateway (inhouse) on the same internet connection, on the same subnet. There is no proxy server, no content filtering, no load balancing etc etc. Only group policy in effect (locally) is for Update scheduling. Local firewalls are all the same (Kaspersky WP4) and our external facing firewall has no IP specific settings. I have no control over the external website, traceroute shows the same destination on all PC's. It is a fairly popular website in our industry (Horticulture) and i'm not aware of any other people (even other sites within our sister companies) with the same problem. Update: Used Fiddler2 to monitor the HTTP request, seems its not getting fulfilled for some reason?! Request sent: GET http://www.rhs.org.uk/ HTTP/1.1 Host: www.rhs.org.uk Connection: keep-alive User-Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.47 Safari/536.11 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Encoding: gzip,deflate,sdch Accept-Language: en-GB,en-US;q=0.8,en;q=0.6 Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3 Log from Fiddler 2 of the request: This session is not yet complete. Press F5 to refresh when session is complete for updated statistics. Request Count: 1 Bytes Sent: 567 (headers:567; body:0) Bytes Received: 0 (headers:0; body:0) ACTUAL PERFORMANCE -------------- ClientConnected: 17:02:33.720 ClientBeginRequest: 17:02:39.118 GotRequestHeaders: 17:02:39.118 ClientDoneRequest: 17:02:39.118 Determine Gateway: 0ms DNS Lookup: 0ms TCP/IP Connect: 46ms HTTPS Handshake: 0ms ServerConnected: 17:02:39.165 FiddlerBeginRequest: 17:02:39.165 ServerGotRequest: 17:02:39.165 ServerBeginResponse: 00:00:00.000 GotResponseHeaders: 00:00:00.000 ServerDoneResponse: 00:00:00.000 ClientBeginResponse: 00:00:00.000 ClientDoneResponse: 00:00:00.000 RESPONSE BYTES (by Content-Type) -------------- ~headers~: 0 Log of a successful request from a working PC (done this morning, excuse the timestamps being different from above): Request Count: 1 Bytes Sent: 493 (headers:493; body:0) Bytes Received: 20,413 (headers:525; body:19,888) ACTUAL PERFORMANCE -------------- ClientConnected: 08:22:47.766 ClientBeginRequest: 08:22:47.766 GotRequestHeaders: 08:22:47.766 ClientDoneRequest: 08:22:47.766 Determine Gateway: 0ms DNS Lookup: 26ms TCP/IP Connect: 30ms HTTPS Handshake: 0ms ServerConnected: 08:22:47.828 FiddlerBeginRequest: 08:22:47.828 ServerGotRequest: 08:22:47.828 ServerBeginResponse: 08:22:48.905 GotResponseHeaders: 08:22:48.905 ServerDoneResponse: 08:22:48.905 ClientBeginResponse: 08:22:48.905 ClientDoneResponse: 08:22:48.905 Overall Elapsed: 00:00:01.1388020 RESPONSE BYTES (by Content-Type) -------------- text/html: 19,888 ~headers~: 525 So my question has evolved into: What is the difference between the 2 requests and how do I determine why 1 PC is not getting a reply to it's GET request?

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• File Server - Storage configuration: RAID vs LVM vs ZFS something else... ?

  - by privatehuff

  We are a small company that does video editing, among other things, and need a place to keep backup copies of large media files and make it easy to share them. I've got a box set up with Ubuntu Server and 4 x 500 GB drives. They're currently set up with Samba as four shared folders that Mac/Windows workstations can see fine, but I want a better solution. There are two major reasons for this: 500 GB is not really big enough (some projects are larger) It is cumbersome to manage the current setup, because individual hard drives have different amounts of free space and duplicated data (for backup). It is confusing now and that will only get worse once there are multiple servers. ("the project is on sever2 in share4" etc) So, I need a way to combine hard drives in such a way as to avoid complete data loss with the failure of a single drive, and so users see only a single share on each server. I've done linux software RAID5 and had a bad experience with it, but would try it again. LVM looks ok but it seems like no one uses it. ZFS seems interesting but it is relatively "new". What is the most efficient and least risky way to to combine the hdd's that is convenient for my users? Edit: The Goal here is basically to create servers that contain an arbitrary number of hard drives but limit complexity from an end-user perspective. (i.e. they see one "folder" per server) Backing up data is not an issue here, but how each solution responds to hardware failure is a serious concern. That is why I lump RAID, LVM, ZFS, and who-knows-what together. My prior experience with RAID5 was also on an Ubuntu Server box and there was a tricky and unlikely set of circumstances that led to complete data loss. I could avoid that again but was left with a feeling that I was adding an unnecessary additional point of failure to the system. I haven't used RAID10 but we are on commodity hardware and the most data drives per box is pretty much fixed at 6. We've got a lot of 500 GB drives and 1.5 TB is pretty small. (Still an option for at least one server, however) I have no experience with LVM and have read conflicting reports on how it handles drive failure. If a (non-striped) LVM setup could handle a single drive failing and only loose whichever files had a portion stored on that drive (and stored most files on a single drive only) we could even live with that. But as long as I have to learn something totally new, I may as well go all the way to ZFS. Unlike LVM, though, I would also have to change my operating system (?) so that increases the distance between where I am and where I want to be. I used a version of solaris at uni and wouldn't mind it terribly, though. On the other end on the IT spectrum, I think I may also explore FreeNAS and/or Openfiler, but that doesn't really solve the how-to-combine-drives issue.

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• .AVI Files randomly cease to open, other strange errors too

  - by Ben Franchuk

  I Recently (a couple weeks ago) downloaded the complete series of Seinfeld, all in varying file type. I Watched them in sequence according to season and to airing date, and all was well. All of the files played fine with my media player of choice ("BS Player"), and once I had finished, I went onto watch some other TV I had previously downloaded (The U.S. Series of "The Office"), and after then, some other film and then some music, over the following weeks (keep in mind all of these files are all on the same Hard Drive). Later then, More recently, I Went back to watching Seinfeld. The episodes played well as they did before- with the exclusion of a few in Season 7. I Have not tested all of the episodes in the season, but upon inspection, the majority of them are experiencing this problem; the problem being simply that they don't open! BS Player says that the files are either damaged or that the codecs to play the files are not on my computer-- however I am certain that the files DO have the codecs, and I am pretty sure that they are NOT DAMAGED either. I Have played the files with other players (such as VLC, Media Player Classic, and Windows Media Player), too, only to the same result; of them not opening. Seemingly the only way that I can differentiate between a damaged file and a non-damaged file are the way that the icon shows in Windows Explorer. For example, the below image is how explorer shows the information of a file that is non-damaged... ...and below is how a damaged file appears... The most disturbing and confusing part of this, though, is the last episode in the season- It opens, but not as a video- Instead, as a 1 Hour, 16 Minute, and 35 Second Audio file! The file plays a song for the first 4 or so minutes, and then is pretty much silent (except for some extremely quiet noise) until the last minute or so, when a random array of chopped up sounds and beeping noises play. I Do not recognise the song at the beginning of the file, but by the sounds of it, it is a song by the artist "Mr. Oizo," who's complete works I downloaded a couple weeks before now; and a bit before then I had finished downloading season 9 (not affected by these problems) of Seinfeld. I'd also like to note that the file I told of earlier (which played audio instead of video) reads as the same size as the other files in the season (around 175 MB) and also opens as a video clip. I Have NEVER experienced any of these problems in the past, and they seem to be only effecting the one season of my downloaded TV. The problems have not arisen with any of the other files on my Hard Drive, or any of the files downloaded around the time or after the time of which I downloaded season 7 of Seinfeld- or at least to my noticing. I Use the hard drive these files are located on almost every day, so could that be the cause of these problems? Is this a sign that my HDD is soon going to die? If it helps, the HDD is a Western Digital MyBook 1.5 TB 7500 RPM. It is connected to the computer via U.S.B. 2.0. EDIT! I noticed that this problem is now occurring with Season 9 of Seinfeld- and, presumably, other files on the drive I have yet to check. Please, If you have ANY IDEA AT ALL on what may be causing this or how to fix it, do tell me!

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• Vim: Context sensitive code completion for PHP

  - by eddy147

  Vim gives me too much options when I use code completion. In a class, and type $class- it gives me about a zillion options, so not only from the class itself but also from php, all globals ever created, in short: a mess. I only want to have the options from the class itself (or the parent subtype class it extends from), so context or scope sensitive code completion, just like Netbeans for example. How can I do that? My current configuration is this: I am using ctags, and created 1 ctags file for our (big) application in the root. This is the .ctags file I used to create the ctags file: -R -h ".php" --exclude=.svn --languages=+PHP,-JavaScript --tag-relative=yes --regex-PHP=/abstract\s+class\s+([^ ]+)/\1/c/ --regex-PHP=/interface\s+([^ ]+)/\1/c/ --regex-PHP=/(public\s+|static\s+|protected\s+|private\s+)\$([^ \t=]+)/\2/p/ --regex-PHP=/const\s+([^ \t=]+)/\1/d/ --regex-PHP=/final\s+(public\s+|static\s+|abstract\s+|protected\s+|private\s+)function\s+\&?\s*([^ (]+)/\2/f/ --PHP-kinds=+cdf --fields=+iaS This is the .vimrc file: " autocomplete funcs and identifiers for languages autocmd FileType php set omnifunc=phpcomplete#CompletePHP autocmd FileType python set omnifunc=pythoncomplete#Complete autocmd FileType javascript set omnifunc=javascriptcomplete#CompleteJS autocmd FileType html set omnifunc=htmlcomplete#CompleteTags autocmd FileType css set omnifunc=csscomplete#CompleteCSS autocmd FileType xml set omnifunc=xmlcomplete#CompleteTags autocmd FileType php set omnifunc=phpcomplete#CompletePHP autocmd FileType c set omnifunc=ccomplete#Complete " exuberant ctags " the magic is the ';' at end. it will make vim tags file search go up from current directory until it finds one. set tags=projectrootdir/tags; map <F8> :!ctags " TagList " :tag getUser => Jump to getUser method " :tn (or tnext) => go to next search result " :tp (or tprev) => to to previous search result " :ts (or tselect) => List the current tags " => Go back to last tag location " +Left click => Go to definition of a method " More info: " http://vimdoc.sourceforge.net/htmldoc/tagsrch.html (official documentation) " http://www.vim.org/tips/tip.php?tip_id=94 (a vim tip) let Tlist_Ctags_Cmd = "~/bin/ctags" let Tlist_WinWidth = 50 map <F4> :TlistToggle<cr> "see http://vim.wikia.com/wiki/Make_Vim_completion_popup_menu_work_just_like_in_an_IDE " will change the 'completeopt' option so that Vim's popup menu doesn't select the first completion item, but rather just inserts the longest common text of all matches :set completeopt=longest,menuone " will change the behavior of the <Enter> key when the popup menu is visible. In that case the Enter key will simply select the highlighted menu item, just as <C-Y> does :inoremap <expr> <CR> pumvisible() ? "\<C-y>" : "\<C-g>u\<CR>" " inoremap <expr> <C-n> pumvisible() ? '<C-n>' : \ '<C-n><C-r>=pumvisible() ? "\<lt>Down>" : ""<CR>' inoremap <expr> <M-,> pumvisible() ? '<C-n>' : \ '<C-x><C-o><C-n><C-p><C-r>=pumvisible() ? "\<lt>Down>" : ""<CR>'

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• Apache SSL reverse proxy to a Embed Tomcat

  - by ggarcia24

  I'm trying to put in place a reverse proxy for an application that is running a tomcat embed server over SSL. The application needs to run over SSL on the port 9002 so I have no way of "disabling SSL" for this app. The current setup schema looks like this: [192.168.0.10:443 - Apache with mod_proxy] --> [192.168.0.10:9002 - Tomcat App] After googling on how to make such a setup (and testing) I came across this: https://bugs.launchpad.net/ubuntu/+source/openssl/+bug/861137 Which lead to make my current configuration (to try to emulate the --secure-protocol=sslv3 option of wget) /etc/apache2/sites/enabled/default-ssl: <VirtualHost _default_:443> SSLEngine On SSLCertificateFile /etc/ssl/certs/ssl-cert-snakeoil.pem SSLCertificateKeyFile /etc/ssl/private/ssl-cert-snakeoil.key SSLProxyEngine On SSLProxyProtocol SSLv3 SSLProxyCipherSuite SSLv3 ProxyPass /test/ https://192.168.0.10:9002/ ProxyPassReverse /test/ https://192.168.0.10:9002/ LogLevel debug ErrorLog /var/log/apache2/error-ssl.log CustomLog /var/log/apache2/access-ssl.log combined </VirtualHost> The thing is that the error log is showing error:14077102:SSL routines:SSL23_GET_SERVER_HELLO:unsupported protocol Complete request log: [Wed Mar 13 20:05:57 2013] [debug] mod_proxy.c(1020): Running scheme https handler (attempt 0) [Wed Mar 13 20:05:57 2013] [debug] mod_proxy_http.c(1973): proxy: HTTP: serving URL https://192.168.0.10:9002/ [Wed Mar 13 20:05:57 2013] [debug] proxy_util.c(2011): proxy: HTTPS: has acquired connection for (192.168.0.10) [Wed Mar 13 20:05:57 2013] [debug] proxy_util.c(2067): proxy: connecting https://192.168.0.10:9002/ to 192.168.0.10:9002 [Wed Mar 13 20:05:57 2013] [debug] proxy_util.c(2193): proxy: connected / to 192.168.0.10:9002 [Wed Mar 13 20:05:57 2013] [debug] proxy_util.c(2444): proxy: HTTPS: fam 2 socket created to connect to 192.168.0.10 [Wed Mar 13 20:05:57 2013] [debug] proxy_util.c(2576): proxy: HTTPS: connection complete to 192.168.0.10:9002 (192.168.0.10) [Wed Mar 13 20:05:57 2013] [info] [client 192.168.0.10] Connection to child 0 established (server demo1agrubu01.demo.lab:443) [Wed Mar 13 20:05:57 2013] [info] Seeding PRNG with 656 bytes of entropy [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_kernel.c(1866): OpenSSL: Handshake: start [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_kernel.c(1874): OpenSSL: Loop: before/connect initialization [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_kernel.c(1874): OpenSSL: Loop: unknown state [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_io.c(1897): OpenSSL: read 7/7 bytes from BIO#7f122800a100 [mem: 7f1230018f60] (BIO dump follows) [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_io.c(1830): +-------------------------------------------------------------------------+ [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_io.c(1869): | 0000: 15 03 01 00 02 02 50 ......P | [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_io.c(1875): +-------------------------------------------------------------------------+ [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_kernel.c(1903): OpenSSL: Exit: error in unknown state [Wed Mar 13 20:05:57 2013] [info] [client 192.168.0.10] SSL Proxy connect failed [Wed Mar 13 20:05:57 2013] [info] SSL Library Error: 336032002 error:14077102:SSL routines:SSL23_GET_SERVER_HELLO:unsupported protocol [Wed Mar 13 20:05:57 2013] [info] [client 192.168.0.10] Connection closed to child 0 with abortive shutdown (server example1.domain.tld:443) [Wed Mar 13 20:05:57 2013] [error] (502)Unknown error 502: proxy: pass request body failed to 172.31.4.13:9002 (192.168.0.10) [Wed Mar 13 20:05:57 2013] [error] [client 192.168.0.10] proxy: Error during SSL Handshake with remote server returned by /dsfe/ [Wed Mar 13 20:05:57 2013] [error] proxy: pass request body failed to 192.168.0.10:9002 (172.31.4.13) from 172.31.4.13 () [Wed Mar 13 20:05:57 2013] [debug] proxy_util.c(2029): proxy: HTTPS: has released connection for (172.31.4.13) [Wed Mar 13 20:05:57 2013] [debug] ssl_engine_kernel.c(1884): OpenSSL: Write: SSL negotiation finished successfully [Wed Mar 13 20:05:57 2013] [info] [client 192.168.0.10] Connection closed to child 6 with standard shutdown (server example1.domain.tld:443) If I do a wget --secure-protocol=sslv3 --no-check-certificate https://192.168.0.10:9002/ it works perfectly, but from apache is not working. I'm on an Ubuntu Server with the latest updates running apache2 with mod_proxy and mod_ssl enabled: ~$ cat /etc/lsb-release DISTRIB_ID=Ubuntu DISTRIB_RELEASE=12.04 DISTRIB_CODENAME=precise DISTRIB_DESCRIPTION="Ubuntu 12.04.2 LTS" ~# dpkg -s apache2 ... Version: 2.2.22-1ubuntu1.2 ... ~# dpkg -s openssl ... Version: 1.0.1-4ubuntu5.7 ... Hope that anyone may help

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