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  • 6 Reasons Why You Can’t Move Your Cell Phone To Any Carrier You Want

    - by Chris Hoffman
    You can buy a laptop or Wi-Fi tablet and use it on Wi-Fi anywhere in the world, so why are cell phones and devices with mobile data not portable between different cellular networks in the same country? Unlike with Wi-Fi, there are many different competing cellular network standards — both around the world and within countries. Cellular carriers also like locking you to their specific network and making it difficult to move. That’s what contracts are for. Phone Locking Many phones are sold locked to a specific network. When you buy a phone from a cellular carrier, they often lock that phone to their network so you can’t take it to a competitor’s network. That’s why you’ll often need to unlock a phone before you can move it to a different cellular provider or take it to a different country and use it on a local provider instead of roaming. Cellular carriers will generally unlock your phone for you as long as you’re no longer in a contract with them. However, unlocking a cell phone you’ve paid for without your carrier’s permission is currently a crime in the USA. GSM vs. CDMA Some cellular networks use the GSM (Global System for Mobile Communications) standard, while some use CDMA (Code-division multiple access). Worldwide, most cellular networks use GSM. In the USA, both GSM and CDMA are popular. Verizon, Sprint, and other carriers that use their networks use CDMA. AT&T, T-Mobile, and other carriers that use their networks are use GSM. These are two competing standards and are not interoperable. This means you can’t simply take a phone from Verizon to T-Mobile, or from AT&T to Sprint. These carriers have incompatible phones. CDMA Restrictions CDMA is more restricted than GSM. GSM phones have SIM cards. Simply open the phone, pop out the SIM card, and pop in a new SIM card to switch carriers. (In reality, it’s more complicated thanks to phone locking and other factors here.) CDMA phones don’t have removable modules like this. All CDMA phones ship locked to a specific network and you’d have to get both your old carrier and your new carrier to cooperate to switch phones between them. In reality, many people just consider CDMA phones eternally locked to a specific carrier. Frequencies Different cellular networks throughout the USA and the rest of the world use different frequencies. These radio frequencies have to be supported by your phone’s hardware or your phone simply can’t work on a network using those frequencies. Many GSM phones support three or four bands of frequencies — 900/1800/1900 MHz, 850/1800/1900 MHz, or 850/900/1800/1900 MHz. These are sometimes called “world phones” because they allow easier roaming. This allows the manufacturer to produce a phone that will support all GSM networks in the world and allows their customers to travel with those phones. If your phone doesn’t support the appropriate frequencies, it won’t work on certain networks. LTE Bands When it comes to newer, faster LTE networks, different frequencies are still a concern. LTE frequencies are generally known as “LTE bands.” To use a smartphone on a certain LTE network, that smartphone will have to support that LTE network’s frequency. Different models of phones are often created to work on different LTE networks around the world. However, phones are generally supporting more and more LTE networks and becoming more and more interoperable over time. SIM Card Sizes The SIM cards used in GSM phones come in different sizes. Newer phones use smaller SIM cards to save space and be more compact. This isn’t a big obstacle, as the different sizes of SIM cards — full-size SIM, mini-SIM, micro-SIM, and nano-SIM are actually compatible. The only difference between them is the size of the plastic card surrounding the SIM’s chip. The actual chip is the same size between all the SIM cards. This means you can take an old SIM card and cut the plastic off until it becomes a smaller-size SIM card that fits in a modern phone. Or, you can take a smaller-size SIM card and insert it into a tray so that it becomes a larger-size SIM card that fits in an older phone. Be aware that it’s very possible to damage your SIM card and make it not work properly by cutting it to the wrong dimensions. Your cellular carrier will often be able to cut your SIM card for you or give you a new one if you want to use an old SIM card in a new phone. Hopefully they won’t overcharge you for this service, too. Be sure to check what types of networks, frequencies, and LTE bands your phone supports before trying to move it between networks. You may have to buy a new phone when moving between certain cellular carriers. Image Credit: Morgan on Flickr, 22n on Flickr

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  • Refreshing Your PC Won’t Help: Why Bloatware is Still a Problem on Windows 8

    - by Chris Hoffman
    Bloatware is still a big problem on new Windows 8 and 8.1 PCs. Some websites will tell you that you can easily get rid of manufacturer-installed bloatware with Windows 8′s Reset feature, but they’re generally wrong. This junk software often turns the process of powering on your new PC from what could be a delightful experience into a tedious slog, forcing you to spend hours cleaning up your new PC before you can enjoy it. Why Refreshing Your PC (Probably) Won’t Help Manufacturers install software along with Windows on their new PCs. In addition to hardware drivers that allow the PC’s hardware to work properly, they install more questionable things like trial antivirus software and other nagware. Much of this software runs at boot, cluttering the system tray and slowing down boot times, often dramatically. Software companies pay computer manufacturers to include this stuff. It’s installed to make the PC manufacturer money at the cost of making the Windows computer worse for actual users. Windows 8 includes “Refresh Your PC” and “Reset Your PC” features that allow Windows users to quickly get their computers back to a fresh state. It’s essentially a quick, streamlined way of reinstalling Windows.  If you install Windows 8 or 8.1 yourself, the Refresh operation will give your PC a clean Windows system without any additional third-party software. However, Microsoft allows computer manufacturers to customize their Refresh images. In other words, most computer manufacturers will build their drivers, bloatware, and other system customizations into the Refresh image. When you Refresh your computer, you’ll just get back to the factory-provided system complete with bloatware. It’s possible that some computer manufacturers aren’t building bloatware into their refresh images in this way. It’s also possible that, when Windows 8 came out, some computer manufacturer didn’t realize they could do this and that refreshing a new PC would strip the bloatware. However, on most Windows 8 and 8.1 PCs, you’ll probably see bloatware come back when you refresh your PC. It’s easy to understand how PC manufacturers do this. You can create your own Refresh images on Windows 8 and 8.1 with just a simple command, replacing Microsoft’s image with a customized one. Manufacturers can install their own refresh images in the same way. Microsoft doesn’t lock down the Refresh feature. Desktop Bloatware is Still Around, Even on Tablets! Not only is typical Windows desktop bloatware not gone, it has tagged along with Windows as it moves to new form factors. Every Windows tablet currently on the market — aside from Microsoft’s own Surface and Surface 2 tablets — runs on a standard Intel x86 chip. This means that every Windows 8 and 8.1 tablet you see in stores has a full desktop with the capability to run desktop software. Even if that tablet doesn’t come with a keyboard, it’s likely that the manufacturer has preinstalled bloatware on the tablet’s desktop. Yes, that means that your Windows tablet will be slower to boot and have less memory because junk and nagging software will be on its desktop and in its system tray. Microsoft considers tablets to be PCs, and PC manufacturers love installing their bloatware. If you pick up a Windows tablet, don’t be surprised if you have to deal with desktop bloatware on it. Microsoft Surfaces and Signature PCs Microsoft is now selling their own Surface PCs that they built themselves — they’re now a “devices and services” company after all, not a software company. One of the nice things about Microsoft’s Surface PCs is that they’re free of the typical bloatware. Microsoft won’t take money from Norton to include nagging software that worsens the experience. If you pick up a Surface device that provides Windows 8.1 and 8 as Microsoft intended it — or install a fresh Windows 8.1 or 8 system — you won’t see any bloatware. Microsoft is also continuing their Signature program. New PCs purchased from Microsoft’s official stores are considered “Signature PCs” and don’t have the typical bloatware. For example, the same laptop could be full of bloatware in a traditional computer store and clean, without the nasty bloatware when purchased from a Microsoft Store. Microsoft will also continue to charge you $99 if you want them to remove your computer’s bloatware for you — that’s the more questionable part of the Signature program. Windows 8 App Bloatware is an Improvement There’s a new type of bloatware on new Windows 8 systems, which is thankfully less harmful. This is bloatware in the form of included “Windows 8-style”, “Store-style”, or “Modern” apps in the new, tiled interface. For example, Amazon may pay a computer manufacturer to include the Amazon Kindle app from the Windows Store. (The manufacturer may also just receive a cut of book sales for including it. We’re not sure how the revenue sharing works — but it’s clear PC manufacturers are getting money from Amazon.) The manufacturer will then install the Amazon Kindle app from the Windows Store by default. This included software is technically some amount of clutter, but it doesn’t cause the problems older types of bloatware does. It won’t automatically load and delay your computer’s startup process, clutter your system tray, or take up memory while you’re using your computer. For this reason, a shift to including new-style apps as bloatware is a definite improvement over older styles of bloatware. Unfortunately, this type of bloatware has not replaced traditional desktop bloatware, and new Windows PCs will generally have both. Windows RT is Immune to Typical Bloatware, But… Microsoft’s Windows RT can’t run Microsoft desktop software, so it’s immune to traditional bloatware. Just as you can’t install your own desktop programs on it, the Windows RT device’s manufacturer can’t install their own desktop bloatware. While Windows RT could be an antidote to bloatware, this advantage comes at the cost of being able to install any type of desktop software at all. Windows RT has also seemingly failed — while a variety of manufacturers came out with their own Windows RT devices when Windows 8 was first released, they’ve all since been withdrawn from the market. Manufacturers who created Windows RT devices have criticized it in the media and stated they have no plans to produce any future Windows RT devices. The only Windows RT devices still on the market are Microsoft’s Surface (originally named Surface RT) and Surface 2. Nokia is also coming out with their own Windows RT tablet, but they’re in the process of being purchased by Microsoft. In other words, Windows RT just isn’t a factor when it comes to bloatware — you wouldn’t get a Windows RT device unless you purchased a Surface, but those wouldn’t come with bloatware anyway. Removing Bloatware or Reinstalling Windows 8.1 While bloatware is still a problem on new Windows systems and the Refresh option probably won’t help you, you can still eliminate bloatware in the traditional way. Bloatware can be uninstalled from the Windows Control Panel or with a dedicated removal tool like PC Decrapifier, which tries to automatically uninstall the junk for you. You can also do what Windows geeks have always tended to do with new computers — reinstall Windows 8 or 8.1 from scratch with installation media from Microsoft. You’ll get a clean Windows system and you can install only the hardware drivers and other software you need. Unfortunately, bloatware is still a big problem for Windows PCs. Windows 8 tries to do some things to address bloatware, but it ultimately comes up short. Most Windows PCs sold in most stores to most people will still have the typical bloatware slowing down the boot process, wasting memory, and adding clutter. Image Credit: LG on Flickr, Intel Free Press on Flickr, Wilson Hui on Flickr, Intel Free Press on Flickr, Vernon Chan on Flickr     

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  • Aero Isn’t Gone in Windows 8: 6 Aero Features You Can Still Use

    - by Chris Hoffman
    Many people think Aero is completely gone in Windows 8, but this isn’t true. Microsoft hasn’t helped matters by saying they’ve “moved beyond Aero” in several blog posts. However, hardware acceleration and most Aero features are still present. Aero is more than Glass. What’s actually gone is the Aero branding and the Aero Glass theme with transparent, blurred window borders. The Flip 3D feature, which wasn’t used by many Windows users, has also been removed. How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • How to Sync Any Browser’s Bookmarks With Your iPad or iPhone

    - by Chris Hoffman
    Apple makes it easy to synchronize bookmarks between the Safari browser on a Mac and the Safari browser on iOS, but you don’t have to use Safari — or a Mac — to sync your bookmarks back and forth. You can do this with any browser. Whether you’re using Chrome, Firefox, or even Internet Explorer, there’s a way to sync your browser bookmarks so you can access your same bookmarks on your iPad. Safari on a Mac Apple’s iCloud service is the officially supported way to sync data with your iPad or iPhone. It’s included on Macs, but Apple also offers similar iCloud bookmark syncing features for Windows. On a Mac, this should be enabled by default. To check whether it’s enabled, you can launch the System Preferences panel on your Mac, open the iCloud preferences panel, and ensure the Safari option is checked. If you’re using Safari on Windows — well, you shouldn’t be. Apple is no longer updating Safari for Windows. iCloud allows you to synchronize bookmarks between other browsers on your Windows system and Safari on your iOS device, so Safari isn’t necessary. Internet Explorer, Firefox, or Chrome via iCloud To get started, download Apple’s iCloud Control Panel application for Windows and install it. Launch the iCloud Control Panel and log in with the same iCloud account (Apple ID) you use on your iPad or iPhone. You’ll be able to enable Bookmark syncing with Internet Explorer, Firefox, or Chrome. Click the Options button to select the browser you want to synchronize bookmarks with. (Note that bookmarks are called “favorites” in Internet Explorer.) You’ll be able to access your synced bookmarks in the Safari browser on your iPad or iPhone, and they’ll sync back and forth automatically over the Internet. Google Chrome Sync Google Chrome also has its own built-in sync feature and Google provides an official Chrome app for iPad and iPhone. If you’re a Chrome user, you can set up Chrome Sync on your desktop version of Chrome — you should already have this enabled if you have logged into your Chrome browser. You can check if this Chrome Sync is enabled by opening Chrome’s settings screen and seeing whether you’re signed in. Click the Advanced sync settings button and ensure bookmark syncing is enabled. Once you have Chrome Sync set up, you can install the Chrome app from the App Store and sign in with the same Google account. Your bookmarks, as well as other data like your open browser tabs, will automatically sync. This can be a better solution because the Chrome browser is available for so many platforms and you gain the ability to synchronize other browser data, such as your open browser tabs, between your devices. Unfortunately, the Chrome browser is slower than Apple’s own Safari browser on iPad and iPhone because of the way Apple limits third-party browsers, so using it involves a trade-off. Manual Bookmark Sync in iTunes iTunes also allows you to sync bookmarks between your computer and your iPad or iPhone. It does this the old-fashioned way, by initiating a manual sync when your device is plugged in via USB. To access this option, connect your device to your computer, select the device in iTunes, and click the Info tab. This is the more outdated way of synchronizing your bookmarks. This feature may be useful if you want to create a one-time copy of your bookmarks from your PC, but it’s nowhere near ideal for regular syncing. You don’t have to use this feature, just as you really don’t have to use iTunes anymore. In fact, this option is unavailable if you’ve set up iCloud syncing in iTunes. After you set up bookmark syncing via iCloud or Chrome Sync, bookmarks will sync immediately after you save, remove, or edit them.     

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  • Is it illegal to rewrite every line of an open source project in a slightly different way, and use it in a closed source project?

    - by Chris Barry
    There is some code which is GPL or LGPL that I am considering using for an iPhone project. If I took that code (JavaScript) and rewrote it in a different language for use on the iPhone would that be a legal issue? In theory the process that has happened is that I have gone through each line of the project, learnt what it is doing, and then reimplemented the ideas in a new language. To me it seems this is like learning how to implement something, but then reimplementing it separately from the original licence. Therefore you have only copied the algorithm, which arguably you could have learnt from somewhere else other than the original project. Does the licence cover the specific implementation or the algorithm as well? EDIT------ Really glad to see this topic create a good conversation. To give a bit more backing to the project, the code involved does some kind of audio analysis. I believe it is non-trivial to learn or implement, although I was prepared to embark on this task (I'm at the level where I can implement an FFT algorithm, and this was going to go beyond that.) It is a fairly low LOC script, so I didn't think it would be too hard to do a straight port. I really like the idea of rereleasing my port as well as using it in the application. I don't see any problem with that, and it would be a great way to give something back to the community. I was going to add a line about not wanting to discuss the moral issues, but I'm quite glad I didn't as it seems to have fired the debate a bit. I still feel a bit odd about using open source code to learn from. Does this mean that anything one learns from an open source project is not allowed to be used in a closed source project? And how long after or different does an implementation have to be to not be considered violation of the licence? Murky! EDIT 2 -------- Follow up question

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  • HTG Explains: What You Can (and Can’t) Do on the Desktop in Windows RT

    - by Chris Hoffman
    Windows RT and Windows 8 aren’t the same thing. While Windows RT has a desktop that looks just like Windows 8’s, Windows RT’s desktop is very limited. The difference doesn’t just matter to geeks; it matters to all Windows users. We’ve explained the difference between Windows RT and Windows 8 before. Unlike Windows RT, Windows 8 includes a fully functional desktop (although there’s no Start menu by default.) 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • List of Upcoming Appearances

    - by Chris Gardner
    Greetings. I know I have been in work sponsored hiding lately. We are working furiously on a beta project to secure a contract, and I can't really talk about it yet. Hopefully, the contracts will be soon signed. Not only will we then have money, but I can talk about all this really cool tech with which I have been playing. However, since the contract is not signed, I need to bring you people up to date with where I will be during the summer. Let's face it, you can't be a speaker / blogger without pandering to shameless self-promotion. First, I will, once again, be staffing the Hands-on-Labs at TechEd North America. Unfortunately, TechEd North America is already sold out for this year. However, if you're already going, drop by the labs and say Hi. Also, keep an eye on Twitter to track me throughout the event. Also, look for a post in a few hours with my specific picks for what content I'm looking forward to seeing this year. Immediately following TechEd North America, I will be flying into Knoxville to speak at CodeStock. I will be presenting my introduction and intermediate Xbox 360 development talks. There are a TON of great content at CodeStock this year, but there are only about 50 tickets left. After that whirlwind of work, things settle for awhile. That means I'm available to speak at your User Group, luncheon, bowling league, birthday party, anniversary, or bat mitzvah. Mid August brings us to That Conference. This one is going to be a blast. If you haven't heard of That Conference yet, you should really check it out. This will also be my introduction and intermediate Xbox 360 development talks. This is a new conference, and it looks like it will be a great one. Finally, we will turn our attention to DevLink. DevLink has the distinction of picking up my newest talk, Creating Stereoscopic 3D Graphics in XNA. On top of that, I'm giving an general Xbox 360 and Windows Phone 7 talk. DevLink has added an new "XNA and Kinect" track, so there will me a ton of great game content. That should bring us through the summer. As I solidify the Stereoscopic talk, look for some content on that to creep up on here. I will say it's the first topic I've played around with that is easier in 3D than 2D. Also, the organizers of Alabama Code Camp are still trying to reschedule the event. When that happens, I'll get that information out. Also, we are looking to expand our development team. If you are interested in working for / with me, keep an eye on the T & W Operations website. I know we're immediately looking for a junior level developer, but I think a few higher level position may come up soon. You MUST apply through the website, but drop me a personal line if you do apply. I'll keep an eye out for the application.

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  • 6 Tips and Tricks for Microsoft’s New Outlook.com

    - by Chris Hoffman
    Microsoft’s new Outlook.com is the successor to Hotmail – all Hotmail users will eventually be migrated to Outlook.com. Outlook.com is a modern webmail system that offers some useful features, including some not found in Gmail. If you have a @hotmail.com address, don’t worry – you’ll be able to use Outlook.com with @hotmail.com addresses, too. To get started with Outlook.com or create an @outlook.com email address, head over to Outlook.com. HTG Explains: Is UPnP a Security Risk? How to Monitor and Control Your Children’s Computer Usage on Windows 8 What Happened to Solitaire and Minesweeper in Windows 8?

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  • The Difference Between .com, .net, .org and Why We’re About To See Many More Top-Level Domains

    - by Chris Hoffman
    .com, .net, .org and other website suffixes are known as “top-level domains” (TLDs). While we normally see only a few of these, there are hundreds of them – and there may be thousands more soon. Top-level domains are managed by the Internet Assigned Numbers Authority (IANA), which is run by the Internet Corporation for Assigned Names and Numbers (ICANN). HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference How To Troubleshoot Internet Connection Problems

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  • Here’s 6 Great Tricks for Windows 8 that You Probably Don’t Know

    - by Chris Hoffman
    We’ve covered a lot of tips, tricks, and tweaks for Windows 8, but there are still a few more. From bypassing the lock screen to instantly taking and saving screenshots, here are a few more hidden options and keyboard shortcuts. Whether you love Windows 8, hate it, or just wish Metro would go away, these options will help you make Windows 8 work the way you want it to. How to Own Your Own Website (Even If You Can’t Build One) Pt 2 How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows?

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  • Converting From CommunityServer to DotNetNuke Intro

    - by Chris Hammond
    ( originally posted on DNNDaily ) So I have been trying to figure out how best to do this blog post for a while now, though I think I will be better off doing it as a series of blog posts rather than one individual one. So this post will be the starting point for the conversion. I will update it with links to the other blog posts in the series as they get created and added. Background (all in my opinion and based on my memory, as inaccurate as that may be) : Back in the early days of ASP.NET there...(read more)

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  • How To Disable the Amazon Search Ads in Ubuntu’s Unity Dash

    - by Chris Hoffman
    Upgrade to Ubuntu 12.10 (Quantal Quetzal) and you’ll run into a surprise – Ubuntu now shows you advertisements for Amazon products when you search in your dash. There’s also an Amazon shortcut pinned to Unity’s launcher. There are several ways to disable these ads, and they aren’t immediately obvious. However, you can easily disable the Amazon search results if you don’t want to see them, or if you’re concerned about the privacy implications. What To Do If You Get a Virus on Your Computer Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked HTG Explains: What is the Windows Page File and Should You Disable It?

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  • TFS Build Server not finding 'Microsoft.Expression.Interactions&rsquo;

    - by Chris Skardon
    We’ve been trying to get the build server to pick up the Microsoft.Expression.Interactions.dll needed so we can use things like the ExtendedVisualStateManager and the DataStateBehavior. Adding the DataStateBehavior in Blend adds the reference to the project, so it all compiles fine on the local machine. Checking in the code into a CI server throws up some ugliness: d:\Builds\6\Source\MyFile.xaml (290): The tag 'DataStateBehavior' does not exist in XML namespace 'http://schemas.microsoft.com/expression/2010/interactions'. Errr, it should do…?? The reference is there, so… ahhhhh! A quick check of the properties and we’re using the dll from the c:\program files (x86)\ location, no wonder the build server can’t find it – let’s add the dll into our (ever expanding) ‘lib’ folder, reference that version, and check that bad boy in… No. Still No. Still get the same error. What the??? The reference is still pointing to the program files location?? Ok, so let’s modify the csproj file using the wonderful notepad, changing the reference from <Reference Include="Microsoft.Expression.Interactions, /* loadsa shizzle here */ /> to <Reference Include="Microsoft.Expression.Interactions">     <HintPath>..\Lib\Microsoft.Expression.Interactions.dll</HintPath> </Reference> Check that in, aaaand… Success!!! The reason for this (from what I can gather from here) is that we’re using the Productivity Power Tools, and they try to be clever about referencing dlls, and changed what we’d asked (i.e. for the local version) to use the original program files location.. Editing the file in notepad (sweet sweet notepad) gets around this issue… Irritating, took a while to figure this out… Meh :)

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  • LAMP Stack Versioning -- Is there a website or version tracker source to help suggest the right versions of each part of a platform stack?

    - by Chris Adragna
    Taken singly, it's easy to research versions and compatibility. Version information is readily available on each single part of a platform stack, such as MySQL. You can find out the latest version, stable version, and sometimes even the percentage of people adopting it by version (personally, I like seeing numbers on adoption rates). However, when trying to find the best possible mix of versions, I have a harder time. For example, "if you're using MySQL 5.5, you'll need PHP version XX or higher." It gets even more difficult to mitigate when you throw higher level platforms into the mix such as Drupal, Joomla, etc. I do consider "wizard" like installers to be beneficial, such as the Bitnami installers. However, I always wonder if those solutions cater more to the least common denominator -- be all to many -- and as such, I think I'd be better to install things on my own. Such solutions do seem kind of slow to adopt new versions, slower than necessary, I suspect. Is there a website or tool that consolidates versioning data in order to help a webmaster choose which versions to deploy or which upgrades to install, in consideration of all the other parts of the stack?

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  • HTG Explains: Why You Shouldn’t Log Into Your Linux System As Root

    - by Chris Hoffman
    On Linux, the Root user is equivalent to the Administrator user on Windows. However, while Windows has long had a culture of average users logging in as Administrator, you shouldn’t log in as root on Linux. Microsoft tried to improve Windows security practices with UAC – you shouldn’t log in as root on Linux for the same reason you shouldn’t disable UAC on Windows. How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • Agile Testing Days 2012 – Day 1 – The birth of the #unicorn…

    - by Chris George
    Still riding the high from the tutorial day, I arrived at the conference venue eager to get cracking with the days talks. The opening Keynote was “Disciplined Agile Delivery: The Foundation for Scaling Agile” presented by Scott Ambler. The general ideas behind the methodology such as not re-inventing the wheel, and being goal driven, not prescriptive in how you work certainly struck chords with how we are trying to work in my team. Scott made some interesting observations about how scrum is quite prescriptive and is this really agile? I agreed with quite a few of his points on how what works for one team may not work for another. How a team works should be driven by context and reflection, not process and prescription. However was somewhat dubious about some of the statistics he rolled out towards the end. However, out of this keynote was born something that was to transcend this one presentation. During the talk, Scott mentioned on more than one occasion “In the real world”, and at one point made reference to people living in the land of unicorns and rainbows. The challenge was then laid down on twitter for all speakers to include a unicorn in their presentations… and for the most part this happened! It became an identity for this years conference, and I’m sure something that any attendee will always associate with Agile Testing Days 2012! Following this keynote, I attended “Going agile with Automated GUI Testing – Some personal insights” by Jan Zdunek from codecentric on the vendor track. My speciality is test automation, and in particular GUI testing, so this drew me to this talk more than the others. Thankfully, it was made clear from the very start that this was not peddling any particular product (even though it was on the vendor track), and Jan faithfully stuck to that. Most of the content was not new to me, but it was really comforting to hear someone else with very similar experiences to my own. In particular, things like how GUI testing is hard and is not a silver bullet; how record & replay is NOT a good thing to do (which drew a somewhat inflammatory tweet from an automation company when I tweeted that!). Something that I have started hearing around the place, and has certainly been murmuring at work is to push more of the automation coding onto the developers. After all they are the coding experts. I agree with this to a degree, but I personally enjoy coding and find it very rewarding doing so, therefore I’d be reluctant to give it up. I think there are some better alternatives such as pairing with a developer. Lastly, Jan mentioned, almost in passing, that we should consider virtualisation for gui testing for covering configuration combinations. On my project we’ve been running our win32/.NET GUI tests in cloud virtualisation for a couple of years now… I really should write about that! After lunch the second keynote of the day was by Lisa Crispin and Janet Gregory,”Myths about Agile Testing, De-Bunked”. It started off well… with the two ladies donning Medusa style head bands whilst they disbanding several myths about agile testing! I got the impression that it was perhaps not as slick as they would have liked, but then Janet was suffering with a very sore throat so kept losing her voice. Nevertheless, the presentation was captivating, and they debunked several myths such as : “Testing is dead”, “Testers must write code”, “Agile teams always deliver faster”. I didn’t take many notes for this because it was being recorded, but unfortunately the recordings have not been posted yet so I’ll write more about this when they are. The TestLab was held during a somewhat free for all time during most of the afternoon. It looked intriguing and proved to be one of the surprising experiences of the conference for me. Run by James Lyndsay and Bart Knaack, it consisted of a number of ‘stations’ that offered different testing problems. I opted for testing a mathematical drawing app call Geogebra, the task being to pair up and exploratory test it. After an allotted time, we discussed issues we’d found and decided if we wanted to continue ‘playing’ to which we all agreed! It was fun! The last track talk of the day was “Developers Exploratory Testing – Raising the bar” by Sigge Birgisson. One of the teams at Red Gate have tried Dev or Team exploratory testing a couple of times, and I was really interested to go to the presentation that prompted that. I was not disappointed! Sigge gave a first class presentation, and not only explained what DET was all about, but also how to go about implementing it. Little tips like calling it a ‘workshop’ rather than ‘testing’ I can really see working! Monday evening saw the presentation of the award for the Most Influential Agile Testing Professional Person go to a much deserved Lisa Crispin. The evening was great, with acrobatics, magic and music. My Takeaway Triple from Day 1:  Some of the cool stuff that was suggested in the GUI Testing talk, we are already doing. I should write about that! Testing is not dead! Perhaps testing will become more of a skill than a specific role, but it is certainly not dead. Team/Developer exploratory testing… seems like a no-brainer assuming you have a team who is willing.  Day 2 – Coming soon…

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  • Ideas for my MSc project and Google Summer of Code 2011

    - by Chris Wilson
    I'm currently putting together ideas for my master's project which I'll be working on over the summer, and I would like to be able to use this time to help Ubuntu in some way. I have the freedom to come up with pretty much any project in the field of software development/engineering provided it Is a substantial piece of software (for reference, I will be working on it for five full months) Solves a problem for more people than just myself I was hoping to use this project as an opportunity to get some experience with the underbelly of Linux, so that I can mention on my CV that I have 'experience in developing for *NIX in C++', which I'm noticing more and more companies are looking for these days, probably because stuff's moving to cloud servers and that's where Linux rules the roost. My problem is that, since I don't have the experience to begin with, I'm not sure what to do for such a project, and I was wondering if anyone could help me with this. I've noticed from Daniel Holbach's blog that Ubuntu participated in the Google Summer of Code 2010, and that project ideas for that can be found here. However, I have not been able to find anything related to Ubuntu and GSoC 2011, but I have noticed from the GSoC timeline that the list of mentoring organisations will not be published until March 18th. I have two questions here. Has Ubuntu applied to be a part of Summer of Code 2011, and what is the status of the 2010 project list linked to earlier. Were they all implemented or are there still some that can be picked up now, should I not participate in GSoC? I'd like to do something for Ubuntu, but I'd rather not spend my time reinventing the wheel.

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  • Professional Windows Phone 7 Game Development: Creating Games using XNA Game Studio 4

    - by Chris Williams
    In 24 short days*, my (along with the awesome George W. Clingerman) first book will be released:   Professional Windows Phone 7 Game Development: Creating Games using XNA Game Studio 4 (or as we like to call it, that damned 550 page monstrosity that nearly killed us) Weighing in at 552 pages and featuring a foreward by the legendary James Silva (Ska Studios, creator of The Dishwasher: Dead Samurai, The Dishwasher: Vampire Smile, I MAED A GAME W1TH Z0MB1ES 1NIT!!!1, and more...) this book gives thorough coverage of XNA 4.0 as it relates to Windows Phone 7. The book is written in a light, conversational tone, which means (unlike some books) you won't be compelled to gouge your eyes out with a rusty spork after reading the first few pages. At least, that’s the intent. If you do feel compelled to engage in some feats of eye-gouging sporkage, we (the authors of this book) would like to point out that we are not responsible and that seeking the help of a mental health professional might be advised. (We’re not qualified to dispense medical advice either.) The book is structured to introduce relevant material first, with code snippets and samples of how to use various phone features and XNA concepts, with helpful side notes along the way. After you've been exposed to a few chapters worth of concepts, you get the chance to bring them together by building a game that leverages those features. This book contains THREE (3!) complete games, including: Drive & Dodge (a racing game), Poker Dice (roll dice to make poker hand combinations) and Picture Puzzle (take a photo and turn it into a jigsaw puzzle.) Writing this book has been an incredible experience, and we hope reading it will be equally informative for all of you. We’re also happy to announce there will be a Kindle edition available, along with various other electronic media. Get your copy from Wiley.com, Amazon.com, Barnes & Noble, and anywhere else awesome books are sold. *more or less… some sites list the publication date as early march, but the official street date is 2/21/2011

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  • Not All “Viruses” Are Viruses: 10 Malware Terms Explained

    - by Chris Hoffman
    Most people seem to call every type of malware a “virus”, but that isn’t technically accurate. You’ve probably heard of many more terms beyond virus: malware, worm, Trojan, rootkit, keylogger, spyware, and more. But what do all these terms mean? These terms aren’t just used by geeks. They make their way into even mainstream news stories about the latest web security problems and tech scares. Understanding them will help you understand the dangers your\ hear about. Malware The word “malware” is short for “malicious software.” Many people use the word “virus” to indicate any type of harmful software, but a virus is actually just a specific type of malware. The word “malware” encompasses all harmful software, including all the ones listed below. Virus Let’s start with viruses. A virus is a type of malware that copies itself by infecting other files,  just as viruses in the real world infect biological cells and use those biological cells to reproduce copies of themselves. A virus can do many different things — watch in the background and steal your passwords, display advertisements, or just crash your computer — but the key thing that makes it a virus is how it spreads. When you run a virus, it will infect programs on your computer. When you run the program on another computer, the virus will infect programs on that computer, and so on. For example, a virus might infect program files on a USB stick. When the programs on that USB stick are run on another computer, the virus runs on the other computer and infects more program files. The virus will continue to spread in this way. Worm A worm is similar to a virus, but it spreads a different way. Rather than infecting files and relying on human activity to move those files around and run them on different systems, a worm spreads over computer networks on its own accord. For example, the Blaster and Sasser worms spread very quickly in the days of Windows XP because Windows XP did not come properly secured and exposed system services to the Internet. The worm accessed these system services over the Internet, exploited a vulnerability, and infected the computer. The worm then used the new infected computer to continue replicating itself. Such worms are less common now that Windows is properly firewalled by default, but worms can also spread in other ways — for example, by mass-emailing themselves to every email address in an effected user’s address book. Like a virus, a worm can do any number of other harmful things once it infects a computer. The key thing that makes it a worm is simply how it spreads copies of itself. Trojan (or Trojan Horse) A Trojan horse, or Trojan, is a type of malware that disguises itself as a legitimate file. When you download and run the program, the Trojan horse will run in the background, allowing third-parties to access your computer. Trojans can do this for any number of reasons — to monitor activity on your computer, to join your computer to a botnet. Trojans may also be used to open the floodgates and download many other types of malware onto your computer. The key thing that makes this type of malware a Trojan is how it arrives. It pretends to be a useful program and, when run, it hides in the background and gives malicious people access to your computer. It isn’t obsessed with copying itself into other files or spreading over the network, as viruses and worms are. For example, a piece of pirated software on an unscrupulous website may actually contain a Trojan. Spyware Spyware is a type of malicious software that spies on you without your knowledge. It collects a variety of different types of data, depending on the piece of spyware. Different types of malware can function as spyware — there may be malicious spyware included in Trojans that spies on your keystrokes to steal financial data, for example. More “legitimate” spyware may be bundled along with free software and simply monitor your web browsing habits, uploading this data to advertising servers so the software’s creator can make money from selling their knowledge of your activities. Adware Adware often comes along with spyware. It’s any type of software that displays advertising on your computer. Programs that display advertisements inside the program itself aren’t generally classified as malware. The kind of “adware” that’s particularly malicious is the kind that abuses its access to your system to display ads when it shouldn’t. For example, a piece of harmful adware may cause pop-up advertisements to appear on your computer when you’re not doing anything else. Or, adware may inject additional advertising into other web pages as you browse the web. Adware is often combined with spyware — a piece of malware may monitor your browsing habits and use them to serve you more targeted ads. Adware is more “socially acceptable” than other types of malware on Windows and you may see adware bundled with legitimate programs. For example, some people consider the Ask Toolbar included with Oracle’s Java software adware. Keylogger A keylogger is a type of malware that runs in the background, recording every key stroke you make. These keystrokes can include usernames, passwords, credit card numbers, and other sensitive data. The keylogger then, most likely, uploads these keystrokes to a malicious server, where it can be analyzed and people can pick out the useful passwords and credit card numbers. Other types of malware can act as keyloggers. A virus, worm, or Trojan may function as a keylogger, for example. Keyloggers may also be installed for monitoring purposes by businesses or even jealous spouses. Botnet, Bot A botnet is a large network of computers that are under the botnet creator’s control. Each computer functions as a “bot” because it’s infected with a specific piece of malware. Once the bot software infects the computer, ir will connect to some sort of control server and wait for instructions from the botnet’s creator. For example, a botnet may be used to initiate a DDoS (distributed denial of service) attack. Every computer in the botnet will be told to bombard a specific website or server with requests at once, and such millions or requests can cause a server to become unresponsive or crash. Botnet creators may sell access to their botnets, allowing other malicious individuals to use large botnets to do their dirty work. Rootkit A rootkit is a type of malware designed to burrow deep into your computer, avoiding detection by security programs and users. For example, a rootkit might load before most of Windows, burying itself deep into the system and modifying system functions so that security programs can’t detect it. A rootkit might hide itself completely, preventing itself from showing up in the Windows task manager. The key thing that makes a type of malware a rootkit is that it’s stealthy and focused on hiding itself once it arrives. Ransomware Ransomware is a fairly new type of malware. It holds your computer or files hostage and demands a ransom payment. Some ransomware may simply pop up a box asking for money before you can continue using your computer. Such prompts are easily defeated with antivirus software. More harmful malware like CryptoLocker literally encrypts your files and demands a payment before you can access them. Such types of malware are dangerous, especially if you don’t have backups. Most malware these days is produced for profit, and ransomware is a good example of that. Ransomware doesn’t want to crash your computer and delete your files just to cause you trouble. It wants to take something hostage and get a quick payment from you. So why is it called “antivirus software,” anyway? Well, most people continue to consider the word “virus” synonymous with malware as a whole. Antivirus software doesn’t just protect against viruses, but against all types of malware. It may be more accurately referred to as “antimalware” or “security” software. Image Credit: Marcelo Alves on Flickr, Tama Leaver on Flickr, Szilard Mihaly on Flickr     

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  • Why Most Web Services Don’t Use End-to-End Encryption

    - by Chris Hoffman
    Recent revelations about government surveillance have raised the question: why don’t cloud services encrypt your data? Well, they generally do encrypt your data, but they have the key so they can decrypt it any time they like. The real question is: Why don’t web services encrypt and decrypt your data locally, so that it’s stored in an encrypted form no one can snoop on? LastPass does this with your password database, after all.    

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  • SQL Monitor’s data repository

    - by Chris Lambrou
    As one of the developers of SQL Monitor, I often get requests passed on by our support people from customers who are looking to dip into SQL Monitor’s own data repository, in order to pull out bits of information that they’re interested in. Since there’s clearly interest out there in playing around directly with the data repository, I thought I’d write some blog posts to start to describe how it all works. The hardest part for me is knowing where to begin, since the schema of the data repository is pretty big. Hmmm… I guess it’s tricky for anyone to write anything but the most trivial of queries against the data repository without understanding the hierarchy of monitored objects, so perhaps my first post should start there. I always imagine that whenever a customer fires up SSMS and starts to explore their SQL Monitor data repository database, they become immediately bewildered by the schema – that was certainly my experience when I did so for the first time. The following query shows the number of different object types in the data repository schema: SELECT type_desc, COUNT(*) AS [count] FROM sys.objects GROUP BY type_desc ORDER BY type_desc;  type_desccount 1DEFAULT_CONSTRAINT63 2FOREIGN_KEY_CONSTRAINT181 3INTERNAL_TABLE3 4PRIMARY_KEY_CONSTRAINT190 5SERVICE_QUEUE3 6SQL_INLINE_TABLE_VALUED_FUNCTION381 7SQL_SCALAR_FUNCTION2 8SQL_STORED_PROCEDURE100 9SYSTEM_TABLE41 10UNIQUE_CONSTRAINT54 11USER_TABLE193 12VIEW124 With 193 tables, 124 views, 100 stored procedures and 381 table valued functions, that’s quite a hefty schema, and when you browse through it using SSMS, it can be a bit daunting at first. So, where to begin? Well, let’s narrow things down a bit and only look at the tables belonging to the data schema. That’s where all of the collected monitoring data is stored by SQL Monitor. The following query gives us the names of those tables: SELECT sch.name + '.' + obj.name AS [name] FROM sys.objects obj JOIN sys.schemas sch ON sch.schema_id = obj.schema_id WHERE obj.type_desc = 'USER_TABLE' AND sch.name = 'data' ORDER BY sch.name, obj.name; This query still returns 110 tables. I won’t show them all here, but let’s have a look at the first few of them:  name 1data.Cluster_Keys 2data.Cluster_Machine_ClockSkew_UnstableSamples 3data.Cluster_Machine_Cluster_StableSamples 4data.Cluster_Machine_Keys 5data.Cluster_Machine_LogicalDisk_Capacity_StableSamples 6data.Cluster_Machine_LogicalDisk_Keys 7data.Cluster_Machine_LogicalDisk_Sightings 8data.Cluster_Machine_LogicalDisk_UnstableSamples 9data.Cluster_Machine_LogicalDisk_Volume_StableSamples 10data.Cluster_Machine_Memory_Capacity_StableSamples 11data.Cluster_Machine_Memory_UnstableSamples 12data.Cluster_Machine_Network_Capacity_StableSamples 13data.Cluster_Machine_Network_Keys 14data.Cluster_Machine_Network_Sightings 15data.Cluster_Machine_Network_UnstableSamples 16data.Cluster_Machine_OperatingSystem_StableSamples 17data.Cluster_Machine_Ping_UnstableSamples 18data.Cluster_Machine_Process_Instances 19data.Cluster_Machine_Process_Keys 20data.Cluster_Machine_Process_Owner_Instances 21data.Cluster_Machine_Process_Sightings 22data.Cluster_Machine_Process_UnstableSamples 23… There are two things I want to draw your attention to: The table names describe a hierarchy of the different types of object that are monitored by SQL Monitor (e.g. clusters, machines and disks). For each object type in the hierarchy, there are multiple tables, ending in the suffixes _Keys, _Sightings, _StableSamples and _UnstableSamples. Not every object type has a table for every suffix, but the _Keys suffix is especially important and a _Keys table does indeed exist for every object type. In fact, if we limit the query to return only those tables ending in _Keys, we reveal the full object hierarchy: SELECT sch.name + '.' + obj.name AS [name] FROM sys.objects obj JOIN sys.schemas sch ON sch.schema_id = obj.schema_id WHERE obj.type_desc = 'USER_TABLE' AND sch.name = 'data' AND obj.name LIKE '%_Keys' ORDER BY sch.name, obj.name;  name 1data.Cluster_Keys 2data.Cluster_Machine_Keys 3data.Cluster_Machine_LogicalDisk_Keys 4data.Cluster_Machine_Network_Keys 5data.Cluster_Machine_Process_Keys 6data.Cluster_Machine_Services_Keys 7data.Cluster_ResourceGroup_Keys 8data.Cluster_ResourceGroup_Resource_Keys 9data.Cluster_SqlServer_Agent_Job_History_Keys 10data.Cluster_SqlServer_Agent_Job_Keys 11data.Cluster_SqlServer_Database_BackupType_Backup_Keys 12data.Cluster_SqlServer_Database_BackupType_Keys 13data.Cluster_SqlServer_Database_CustomMetric_Keys 14data.Cluster_SqlServer_Database_File_Keys 15data.Cluster_SqlServer_Database_Keys 16data.Cluster_SqlServer_Database_Table_Index_Keys 17data.Cluster_SqlServer_Database_Table_Keys 18data.Cluster_SqlServer_Error_Keys 19data.Cluster_SqlServer_Keys 20data.Cluster_SqlServer_Services_Keys 21data.Cluster_SqlServer_SqlProcess_Keys 22data.Cluster_SqlServer_TopQueries_Keys 23data.Cluster_SqlServer_Trace_Keys 24data.Group_Keys The full object type hierarchy looks like this: Cluster Machine LogicalDisk Network Process Services ResourceGroup Resource SqlServer Agent Job History Database BackupType Backup CustomMetric File Table Index Error Services SqlProcess TopQueries Trace Group Okay, but what about the individual objects themselves represented at each level in this hierarchy? Well that’s what the _Keys tables are for. This is probably best illustrated by way of a simple example – how can I query my own data repository to find the databases on my own PC for which monitoring data has been collected? Like this: SELECT clstr._Name AS cluster_name, srvr._Name AS instance_name, db._Name AS database_name FROM data.Cluster_SqlServer_Database_Keys db JOIN data.Cluster_SqlServer_Keys srvr ON db.ParentId = srvr.Id -- Note here how the parent of a Database is a Server JOIN data.Cluster_Keys clstr ON srvr.ParentId = clstr.Id -- Note here how the parent of a Server is a Cluster WHERE clstr._Name = 'dev-chrisl2' -- This is the hostname of my own PC ORDER BY clstr._Name, srvr._Name, db._Name;  cluster_nameinstance_namedatabase_name 1dev-chrisl2SqlMonitorData 2dev-chrisl2master 3dev-chrisl2model 4dev-chrisl2msdb 5dev-chrisl2mssqlsystemresource 6dev-chrisl2tempdb 7dev-chrisl2sql2005SqlMonitorData 8dev-chrisl2sql2005TestDatabase 9dev-chrisl2sql2005master 10dev-chrisl2sql2005model 11dev-chrisl2sql2005msdb 12dev-chrisl2sql2005mssqlsystemresource 13dev-chrisl2sql2005tempdb 14dev-chrisl2sql2008SqlMonitorData 15dev-chrisl2sql2008master 16dev-chrisl2sql2008model 17dev-chrisl2sql2008msdb 18dev-chrisl2sql2008mssqlsystemresource 19dev-chrisl2sql2008tempdb These results show that I have three SQL Server instances on my machine (a default instance, one named sql2005 and one named sql2008), and each instance has the usual set of system databases, along with a database named SqlMonitorData. Basically, this is where I test SQL Monitor on different versions of SQL Server, when I’m developing. There are a few important things we can learn from this query: Each _Keys table has a column named Id. This is the primary key. Each _Keys table has a column named ParentId. A foreign key relationship is defined between each _Keys table and its parent _Keys table in the hierarchy. There are two exceptions to this, Cluster_Keys and Group_Keys, because clusters and groups live at the root level of the object hierarchy. Each _Keys table has a column named _Name. This is used to uniquely identify objects in the table within the scope of the same shared parent object. Actually, that last item isn’t always true. In some cases, the _Name column is actually called something else. For example, the data.Cluster_Machine_Services_Keys table has a column named _ServiceName instead of _Name (sorry for the inconsistency). In other cases, a name isn’t sufficient to uniquely identify an object. For example, right now my PC has multiple processes running, all sharing the same name, Chrome (one for each tab open in my web-browser). In such cases, multiple columns are used to uniquely identify an object within the scope of the same shared parent object. Well, that’s it for now. I’ve given you enough information for you to explore the _Keys tables to see how objects are stored in your own data repositories. In a future post, I’ll try to explain how monitoring data is stored for each object, using the _StableSamples and _UnstableSamples tables. If you have any questions about this post, or suggestions for future posts, just submit them in the comments section below.

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  • How to Use Firefox’s Web Developer Tools to View Website Structures in 3D

    - by Chris Hoffman
    Firefox 11 added two new web developer tools to Firefox’s already impressive arsenal. The Tilt feature visualizes website structures in 3D, while the Style Editor can edit CSS stylesheets on the fly. The 3D feature, known as Tilt, is a way of visualizing a website’s DOM. It integrates with the existing Document Inspector and uses WebGL to display rich 3D graphics in your browser. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • HTG Explains: What’s the Difference Between Ubuntu & Linux Mint?

    - by Chris Hoffman
    Ubuntu and Linux Mint are two of the most popular desktop Linux distributions at the moment. If you’re looking to take the dive into Linux – or you’ve already used Ubuntu or Mint – you wonder how they’re different. Linux Mint and Ubuntu are closely related — Mint is based on Ubuntu. Although they were very similar at first, Ubuntu and Linux Mint have become increasingly different Linux distributions with different philosophies over time. How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More 47 Keyboard Shortcuts That Work in All Web Browsers How To Hide Passwords in an Encrypted Drive Even the FBI Can’t Get Into

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  • Observations From The Corner of a Starbucks

    - by Chris Williams
    I’ve spent the last 3 days sitting in a Starbucks for 4-8 hours at a time. As a result, I’ve observed a lot of interesting behavior and people (most of whom were uninteresting themselves.) One of the things I’ve noticed is that most people don’t sit down. They come in, get their drink and go. The ones that do sit down, stay much longer than it takes to consume their drink. The drink is just an incidental purchase. Certainly not the reason they are here. Most of the people who sit also have laptops. Probably around 75%. Only a few have kids (with them) but the ones that do, have very small kids. Toddlers or younger. Of all the “campers” only a small percentage are wearing headphone, presumably because A) external noise doesn’t bother them or B) they aren’t working on anything important. My buddy George falls into category A, but he grew up in a house full of people. Silence freaks him out far more than noise. My brother and I, on the other hand, were both only children and don’t handle noisy distractions well. He needs it quiet (like a tomb) and I need music. Go figure… I can listen to Britney Spears mixed with Apoptygma Berzerk and Anthrax and crank out 30 pages, but if your toddler is banging his spoon on the table, you’re getting a dirty look… unless I have music, then all is right with the world. Anyway, enough about me. Most of the people who come in as a group are smiling when they enter. Half as many are smiling when they leave. People who come in alone typically aren’t smiling at all. The average age, over the last three days seems to be early 30s… with a couple of senior citizens and teenagers at either end of the curve. The teenagers almost never stay. They have better stuff to do on a nice day. The senior citizens are split nearly evenly between campers and in&outs. Most of the non-solo campers have 1 person with a laptop, while the other reads the paper or a book. Some campers bring multiple laptops… but only really look at one of them. This Starbucks has a drive through. The line is almost never more than 2-3 cars long but apparently a lot of the in&out people would rather come in and stand in line behind (up to) 5 people. The music in here sucks. My musical tastes can best be described as eclectic to bad, but I can still get work done (see above.) I find the music in this particular Starbucks to be discordant and jarring. At this Starbucks, the coffee lingo is apparently something that is meant to occur between employees only. The nice lady at the counter can handle orders in plain English and translate them to Baristaspeak (Baristese?) quite efficiently. If you order in Baristaspeak however, she will look confused and repeat your order back to you in plain English to confirm you actually meant what you said. Then she will say it in Baristaspeak to the lady making your drink. Nobody in this Starbucks (other than the Baristas) makes eye-contact… at least not with me. Of course that may be indicative of a separate issue. ;)

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