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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • Trace directory not defined error in MS Dynamics CRM 4.0

    - by dmcollie
    I'm getting the following event log entry when I turn on tracing in CRM using the Crm Diagnostics Tool. Any ideas why it's not picking up the correct directory to place the files? CrmTrace encountered a failure creating or opening the file named C:\Program Files\Microsoft Dynamics CRM\Trace\CRM-SERVER-CrmAsyncService-bin-20091106-1.log. (Reporting Process:CrmAsyncService, AppDomain:C:\Program Files\Microsoft Dynamics CRM\Server\bin) TIA.

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  • Tom Cruise: Meet Fusion Apps UX and Feel the Speed

    - by ultan o'broin
    Unfortunately, I am old enough to remember, and now to admit that I really loved, the movie Top Gun. You know the one - Tom Cruise, US Navy F-14 ace pilot, Mr Maverick, crisis of confidence, meets woman, etc., etc. Anyway, one of more memorable lines (there were a few) was: "I feel the need, the need for speed." I was reminded of Tom Cruise recently. Paraphrasing a certain Senior Vice President talking about Oracle Fusion Applications and user experience at an all-hands meeting, I heard that: Applications can never be too easy to use. Performance can never be too fast. Developers, assume that your code is always "on". Perfect. You cannot overstate the user experience importance of application speed to users, or at least their perception of speed. We all want that super speed of execution and performance, and increasingly so as enterprise users bring the expectations of consumer IT into the work environment. Sten Vesterli (@stenvesterli), an Oracle Fusion Applications User Experience Advocate, also addressed the speed point artfully at an Oracle Usability Advisory Board meeting in Geneva. Sten asked us that when we next Googled something, to think about the message we see that Google has found hundreds of thousands or millions of results for us in a split second (for example, About 8,340,000 results (0.23 seconds)). Now, how many results can we see and how many can we use immediately? Yet, this simple message communicating the total results available to us works a special magic about speed, delight, and excitement that Google has made its own in the search space. And, guess what? The Oracle Application Development Framework table component relies on a similar "virtual performance boost", says Sten, when it displays the first 50 records in a table, and uses a scrollbar indicating the total size of the data record set. The user scrolls and the application automatically retrieves more records as needed. Application speed and its perception by users is worth bearing in mind the next time you're at a customer site and the IT Department demands that you retrieve every record from the database. Just think of... Dave Ensor: I'll give you all the rows you ask for in one second. If you promise to use them. (Again, hat tip to Sten.) And then maybe think of... Tom Cruise. And if you want to read about the speed of Oracle Fusion Applications, and what that really means in terms of user productivity for your entire business, then check out the Oracle Applications User Experience Oracle Fusion Applications white papers on the usable apps website.

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  • All about the Fusion Middleware Best Practice Centers for Applications

    Nishit Rao, Group Product Manager and Markus Zirn, Senior Director, Oracle Fusion Middleware discuss Oracle's Fusion Middlware Best Practice Centers for E-Business Suite, Peoplesoft and Siebel, and how Application Developers can use the how-to guides, blogs and webcasts to learn FMW components and create SOA solutions with their favorite applications.

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  • Oracle Fusion Update

    Fred talks to Jesper Andersen, Senior Vice President, Applications Strategy, for an update on Fusion Applications, the benefits of moving to current releases, and what do customers need to do today to prepare for Fusion.

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  • Oracle Fusion Middleware with Oracle Database 12c

    - by Hiro
    Oracle Fusion Middleware ????????????????Oracle Database 12c ????????????·???????????????? Oracle WebLogic Server 11g (10.3.6) ??? Oracle Fusion Middleware 11g Release 1 (11.1.1.7.0) ?? Oracle Forms and Reports 11g Release 2 (11.1.2.1.0) ?? ??????????????·????????????????Oracle WebLogic Server ??????????My Oracle Support???Doc ID: 1564509.1 ??????????(My Oracle Support ?????????????????????) ?????

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  • Integrating with Oracle Fusion Applications: Discovering Integration Artifacts

    - by Simone Geib
    Rajesh Raheja, software architect at Oracle, has recently posted the first of a series of blogs on the topic of integrating with Oracle Fusion Applications, which is the next generation of enterprise applications built on top of Oracle Fusion Middleware. His goal is to share the ease with which integrations are now possible using standards-based technologies with enterprise applications. You can find his full blog post here.

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • Recommend a free/cheap CRM system [closed]

    - by Dan Hedley
    I am part of a 4 person volunteer team who manage a small housing development in London. We need a low-cost/no-cost contact management and issue tracking system. Specifically, it needs to be: -Web-based, or easily shared between 4 people working out of their homes -Easy to backup and restore -Decently secure Does anyone have any recommendations? I am reasonably technically literate, so a PHP-based solution running on a cheap hosting package would definitely be a viable option. Many thanks.

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  • Free Virtual Developer Day: Oracle Fusion Development on July, 10th

    - by Lionel Dubreuil
    Simpler Java Development with Oracle ADF and Fusion Middleware. Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer.  Register now and join us on July 10th: https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

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  • Free Virtual Developer Day: Oracle Fusion Development on July, 10th

    - by Lionel Dubreuil
    Simpler Java Development with Oracle ADF and Fusion Middleware. Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer.  Register now and join us on July 10th: https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

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  • Why does fusion icon not work in Ubuntu 12.04

    - by Peter Bauer
    When I start the compiz fusion icon Application from the shell I get the following output but no icon and no GUI: $ fusion-icon --no-start * Detected Session: gnome * Searching for installed applications... Checking if settings need to be migrated ...no Checking if internal files need to be migrated ...no Backend : gconf Integration : true Profile : default Initializing decor options...done * NVIDIA on Xorg detected, exporting: __GL_YIELD=NOTHING * Using the GTK Interface

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  • Easy Access a Cornerstone to Fusion Applications HCM User Experience

    - by Jay Richey, HCM Product Marketing
    With Fusion Applications, Oracle fundamentally changes a fragmented, frustrating work situation. Users of Human Capital Management (HCM) software often must bounce around between applications, searching diligently for the right information about employees. They may spend a lot of their time tracking down the data they need to complete a task. Fusion offers a completely different user experience. Read more...

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  • Calling Oracle Developers in Portugal - Fusion and ADF sessions

    - by Grant Ronald
    I'll be demonstrating the Oracle Fusion development experience and delivering an Oracle ADF Masterclass in Portugal on the 12th and 13th of April 2012.  This will be an opportunity to find out how Oracle develops their Fusion applications and an overview of the framework which is at the heard of Oracle's future: Oracle ADF. I'll also be part of a Q&A panel, so any questions on Forms/ADF, this is your chance!

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  • CRM 2011 - How to update Marketing List Member Type options to reflect entity display name changes?

    - by jwood
    Is there a way of updating the Option Set options for the Marketing List Member Type to reflect an entity display name change? i.e. if the account entity has been renamed to organisation, is there a supported way of reflecting this in the displayed options? I have been able to achieve this using javascript, but wondered if there was a better way of achieving this? At the moment I am unable to change the descriptions of the current options: Account, Contact or Lead.

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  • Oracle University: Fusion Middleware Certification News

    - by rituchhibber
    The following exam has recently has recently gone into Production: Title and exam code Certification Track Oracle Fusion Middleware 11g: Build Applications with Oracle Forms Oracle Certified Professional, Oracle Fusion Middleware 11g Forms Developer Full preparation details are available on the exam page, including prerequisites for this certification, exam topics and pricing. Remember: Your OPN discount is applied to the standard pricing shown on the website. Exams can be taken at an Oracle Test Center near you or at any Pearson VUE Testing Center.

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  • Announcing Fusion Applications Training through 2012

    - by Theresa Hickman
    The schedule for Fusion Applications courses is now available! You can get training on the various Fusion Applications, such as CRM, Procurement, HCM, and Financials, just to name a few. Courses will run until the end of 2012 in multiple locales, such as Bangalore, India, Chicago, IL, and Belmont, CA! Please visit http://education.oracle.com/fusionapps for full schedule and course details.

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  • Fusion Human Capital Management - Enterprise Grade Software As a Service

    Tune into this conversation with Anand Subbaraman, Senior Director of Product Strategy for Fusion HCM and Technology, to learn how Oracle is delivering offer a complete HCM SaaS application with single-vendor accountability. Unlike other vendors, which rely on other partners to complete their solutions, Oracle Fusion HCM includes integrated modules for HR, Payroll, Benefits, Compensation, Performance, along with industry-firsts such as Workforce Predictions, Network at Work, and Talent Review - all available on the Cloud.

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